Fiserv Review, Our Expert Take

Fiserv Rating
full star idicating a 2 out of 5 star rating full star idicating a 2 out of 5 star rating empty star indicating a 2 out of 5 star rating empty star indicating a 2 out of 5 star rating empty star indicating a 2 out of 5 star rating

Agree with our rating?
Leave a comment below

image of a phone image of a phone that changes when your mouse hovers over it (800) 872-7882 View Pricing


In this article we will provide an in-depth analysis of Fiserv, formerly known as First Data, detailing everything a business needs to know before utilizing the company’s merchant services. We’ll begin by detailing the company’s history, including its significant acquisitions and mergers. Then, we will delve into the various services offered by Fiserv, such as credit and debit card processing, hardware sales and leasing, payment gateways, and e-commerce solutions. We’ll explain Fiserv’s role as a direct processor and its partnerships with various resellers and sub-ISOs.

We will then address the challenges and controversies that have surrounded Fiserv, including common customer complaints, legal issues, and government fines. This will involve a critical look at the company’s customer support options, alongside providing essential contact information for different service needs.

Further, this article will explore Fiserv’s online ratings and customer feedback. We aim to shed light on the common issues faced by its clients, offering a balanced view of the company’s performance from the perspective of its users.

Additionally, we’ll examine Fiserv’s fee structure and contract terms, paying special attention to the implications of dealing with its network of resellers. The article will also scrutinize Fiserv’s sales tactics and the impact of its extensive network of independent resellers on its overall reputation.

Jump Ahead:

About Fiserv

Fiserv's Hompage

Fiserv, also previously known as First Data, stands as a global giant among credit card processing services. The company primarily generates revenue by offering back-end card processing services to Independent Sales Organizations (ISOs), banks, and various merchant service providers worldwide. Fiserv has also made strides in the point-of-sale technology sector with its Clover POS system (see our Clover POS Review). A significant expansion occurred in May 2017 when Fiserv acquired CardConnect for $750 million, followed by the purchase of BluePay in October of the same year. In a landmark development, First Data merged with Fiserv in January 2019 through an all-stock deal valued at $22 billion, with Frank Bisignano, the former CEO of First Data, continuing as the CEO of the merged entity.

Continuing its growth trajectory, Fiserv acquired Radius8 for $14 million and Ondot Systems for $270 million in 2021, along with the purchase of BentoBox for an undisclosed sum. The company’s acquisition spree didn’t stop there; it also included Finxact, Merchant One, The City POS, and Yacare. Additionally, Fiserv has formed a strategic partnership with Central Payments, further expanding its influence and capabilities in the financial services technology sector.

Fiserv’s Services

Fiserv offers a comprehensive range of products and services primarily focused on financial transactions, merchant services, and payment processing, catering primarily to U.S. businesses and financial institutions. Here’s a summary of their key offerings:

  • Credit and Debit Card Processing: Fiserv provides extensive card processing services, including authorization, settlement, and funding for credit and debit card transactions.
  • Point-of-Sale (POS) Solutions: Fiserv offers a versatile point-of-sale solution with its Clover POS system, which includes hardware and software for processing sales transactions, managing inventory, and customer engagement.
  • Mobile and Online Payment Solutions: They offer solutions for online and mobile payments, enabling businesses to accept payments through websites, mobile apps, and other digital platforms.
  • Merchant Cash Advances: Fiserv provides financial loan products like merchant cash advances, offering businesses access to working capital based on their future sales.
  • E-commerce Solutions: They offer a range of e-commerce solutions, including payment gateways and shopping cart integration, to facilitate online transactions.
  • Fraud and Risk Management: Fiserv provides tools and services for fraud detection and risk management to protect businesses and their customers from fraudulent activities.
  • Data Analytics and Reporting: They offer data analytics and reporting tools to help businesses track transactions, understand customer behavior, and make informed decisions.
  • Financial Services Technology: Beyond merchant services, Fiserv is known for its financial services technology solutions, offering a wide range of products for banks and financial institutions, including account processing services, electronic bill payment, and digital banking solutions.
  • Acquisitions and Partnerships: Fiserv’s growth strategy includes acquiring companies like CardConnect, BluePay, and Ondot Systems, and forming partnerships to expand its service offerings and technological capabilities

Reseller Network & Banking Partnerships

Fiserv distinguishes itself in the merchant services industry as a direct processor with major credit card networks like Visa and MasterCard. This direct processing capability sets the company apart from many other merchant services organizations that rely on intermediary banks or processors like Fiserv to handle transactions. Being a direct processor allows Fiserv to have more control over the processing and, potentially, offer more competitive rates to high volume businesses.

While Fiserv does maintain a modest direct sales force, the company predominantly leverages partnerships with third-party resellers through a white label program that allows companies to market and sell merchant services under their own branding. This extensive network of partners has enabled Fiserv to reach a broad range of clients across various industries and geographical locations.

Furthermore, Fiserv has played significant role in the credit card processing operations of some of the largest banks in the United States, providing the underlying credit card processing services for Wells Fargo Merchant Services and, formerly, Bank of America Merchant Services which ended its joint venture in 2020 to provide its own merchant services. These partnerships, along with thousands of others, contribute to Fiserv’s status as one of the largest, if not the largest, processor in the world.

Equipment Leasing Controversy

In addition to its core credit card processing services, Fiserv operates a POS (Point of Sale) leasing division through First Data Global Leasing. However, this division has received significant amount of negative reviews, with much of criticism directed at the terms and conditions of the leasing agreements and the quality of the leased equipment. In fact, a competitor offering nearly identical leasing services was was shut down by the New York Attorney General (see our review of Northern Leasing Systems).

Location & Leadership

Address:255 Fiserv Drive
Brookfield, WI 53045
CEO:Frank Bisignano
Phone:(800) 872-7882
Video Summary of Our Fiserv Review

Fiserv Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Item Result
Total Online Complaints 1,000+
Testimonials Few
Most Common Complaint Hidden Fees
Most Common Praise Technology
Lawsuits 10+

As part of our research process, we dug deep into Fiserv’s customer reviews and commentary. Through this process we uncovered trends and patterns in client satisfaction that can help you know what to expect with this credit card processor.  In examining customer feedback about Fiserv across various online forums and comment sections, it’s evident that alongside the challenges, there are also several positive trends in user experiences.

What Clients Say They Like about Fiserv

  1. Modern and Reliable Technology: A common thread of positive feedback was centered around the reliability of Fiserv’s “Clover” payment hardware product line. Many customers appreciate its advanced features and capabilities, which include efficient payment processing, robust security measures, and user-friendly interfaces.
  2. Support for Businesses of Varying Sizes: Fiserv is often commended for its support of small and medium-sized businesses, as well as its enterprise level payment systems. Users have expressed satisfaction with how Fiserv’s solutions are tailored to meet the unique needs of their businesses, providing them with tools that were previously accessible only to larger corporations.
  3. Customization and Flexibility: Another positive aspect frequently mentioned is the customization and flexibility of Fiserv’s services. Businesses from various sectors have stated that they benefited from the ability to tailor Fiserv’s solutions to their specific needs. This flexibility was particularly appreciated in situations where reviewers reported unique requirements or when their business was undergoing changes to its operations.
  4. Global Reach and Comprehensive Services: Fiserv’s global presence and comprehensive range of services have also been positively noted. Customers from different parts of the world have highlighted the convenience of accessing a wide array of financial services under one umbrella.
  5. Positive Customer Service Experiences: While there are mixed reviews about customer service, there are also numerous accounts of positive interactions. These include experiences with knowledgeable and helpful customer support teams, quick and effective resolution of issues, and a proactive approach to customer care.

What Clients Did Not Like

Fiserv also suffers from a considerable number of customer complaints covering varying aspects the company’s fees, policies, and services. We located a high number of negative Fiserv reviews, with more than 600 in our comment section below,  and over 400 more on other consumer protection websites.

  1. Concerns Over Sales Practices and Transparency: A notable trend in customer feedback involves concerns about sales practices. Many users report experiences with deceptive sales tactics, particularly from resellers and sales agents. This includes instances where the terms and conditions of contracts were not fully disclosed at the outset, leading to surprises and misunderstandings later on. Customers have expressed frustration over being placed into merchant account contracts directly with Fiserv through resellers without clear communication about the important terms and conditions.
  2. Customer Service Experiences: Another significant area of feedback is customer service. There are numerous accounts of challenges in dealing with Fiserv’s customer support, including long wait times, difficulty in getting issues resolved, and a perceived lack of attentiveness to customer concerns. This has been a point of contention for many, especially when dealing with complex issues like billing disputes and service-length commitments.
  3. Billing and Contract Disputes: Billing issues are a recurrent theme in the feedback. Customers frequently mention disputes over billing, hidden fees, higher than expected rates, and difficulties in resolving these disputes satisfactorily. The complexity and length of contracts, coupled with a lack of clarity in some cases, have also been points of concern, leading to dissatisfaction among some users.
  4. Hardware Costs and Commitments: Common customer grievances regarding Fiserv’s credit card processing hardware often center around a few key issues. Firstly, we found frequent mentions of dissatisfaction with the costs associated with credit card processing hardware. Customers often express surprise at hidden fees or higher-than-expected charges. Secondly, the lease terms for Fiserv’s hardware are another point of contention. Users report that these terms can be lengthy and inflexible, making it challenging for businesses to upgrade or change their hardware without incurring additional costs. Lastly, some customers have experienced difficulties with the hardware itself, citing issues with functionality or reliability, which can disrupt daily business operations.

Problems With Resellers and ISOs

a screen capture of fiserv's website showing some of its reseller partners

Fiserv Resellers

As previously mentioned, Fiserv partners with numerous resellers and ISOs (Independent Sales Organizations) to varying degrees. In some cases, resellers market Fiserv under the Fiserv brand and in others, resellers market Fiserv’s underlying processing under their own branding. This business practice as lead to some confusion for business owners, as well as a pattern in complaints related to resellers.

  • Misleading Sales Tactics: Customers frequently report encountering misleading or aggressive sales tactics from some of Fiserv’s resellers and ISOs. This includes making promises about rates and fees that are not upheld, and providing incomplete or inaccurate information about the services offered.
  • Lack of Transparency in Contract Terms: Many complaints revolve around a lack of transparency in contract terms. Customers often find themselves locked into long-term contracts with high cancellation fees, which were not clearly communicated at the outset. Some customer reviews reported that the unexpected costs placed financial burdens on their businesses.
  • Hidden Fees and Unexpected Charges: Another common issue is the presence of hidden fees, higher than promised rates, or unexpected charges that were not disclosed during the sales process. Customers have reported being surprised by various additional costs that significantly increased the overall expense of using Fiserv’s services.
  • Inconsistent Customer Support: The level of customer support provided by resellers and ISOs can be inconsistent, with support in some cases being supplied directly by Fiserv and at other times by the resellers themselves. Some customers have also reported difficulties in getting timely and effective assistance for their issues. This inconsistency has lead to frustration and a lack of trust in Fiserv, according to many client reviews.
  • Quality and Reliability of Equipment: Concerns have also been raised about the quality and reliability of the credit card processing equipment provided by some resellers. Issues range from equipment malfunctioning to outdated technology, which some have reported as impeding their business operations.
  • Pressure to Lease Equipment: Customers have expressed concerns about being pressured to lease credit card processing equipment, often at rates that are not competitive. These leasing agreements can also come with long-term commitments and strict terms, which are almost never in the best interest of the business.

Fiserv Lawsuits & Government Actions

Fiserv has been the defendant in several lawsuits and has caught the attention of regulators on a few occasions.

  • Fiserv’s Acquisition of First Data:
    • Valued at $22 billion.
    • Faced a class-action lawsuit by Alan Skulsky, a minority stockholder in First Data, in the Delaware Chancery Court.
  • Legal Issues of First Data (Part of Fiserv):
    • In 2017, faced a class-action lawsuit in New York.
    • Allegations of imposing excessive termination fees on equipment leases.
    • The lawsuit demanded a jury trial, highlighting concerns over unfair financial practices.
  • Lawsuit Against First Data by Peel Payments (2016):
    • Peel Payments, a First Data reseller, filed the lawsuit.
    • Alleged significant increase in authorization fees for some merchants, from $0.05 to over $0.60 per transaction.
    • Noted that typical authorization fees do not exceed $0.30, even in high-risk environments.
  • Lawsuit Against Fiserv by Bessemer System Federal Credit Union (April 2019):
    • Alleged failure to address vulnerabilities in the platform for banking websites and online applications.
    • Raised concerns about the security and reliability of Fiserv’s digital infrastructure.
  • Lawsuit Against Fiserv’s Bank of America Merchant Services Arm (July 2021):
    • Claims of charging excessive fees not included in merchant contracts.
    • Highlighted ongoing concerns about billing transparency and fairness.
  • Lawsuit by Municipal Credit Union Against Fiserv (2022):
    • Alleged negligent and fraudulent practices leading to a data breach.
    • Breach exposed sensitive information of thousands of MCU members.
    • MCU sought compensation for protection costs and damages for member harm.
  • Repeated Fines for Labor Violations:
    • Fiserv/First Data has been fined multiple times for labor violations.
    • These include wage and hour violations, totaling $51,565, and economic sanction violations amounting to $23,336.
  • Settlement for Fraud Charges:
    • First Data, a part of Fiserv, agreed to a settlement with the Federal Trade Commission (FTC) for its involvement in four scams.
    • Settled FTC charges related to aiding illegal actions by an independent sales organization.
    • The settlement amount was $40.2 million.
    • These charges were from alleged illegal actions committed from 2012 to 2014.
    • Source: Reuters

Customer Support Options

When it comes to customer service, Fiserv serves its merchant account customers directly via a 24/7 customer service call center. Resellers can also assist companies with their own customer service. As a third option, Fiserv offers customer support for resellers at an additional cost to the reseller. In a few Fiserv reviews, merchants have reported confusion about which company is responsible for servicing their account.

Customer Service Numbers

  • (800) 872-7882 – Sales
  • (800) 877-8021 – CheckFree Online Bill Pay
  • (800) 848-1337 – CheckFree Online Bill Pay Collections
  • (800) 554-8969 – Debit Card Services
  • (800) 564-9184 – MyCheckFree
  • (800) 967-9649 – BillMatrix
  • (877) 675-6378 – Popmoney
  • (800) 676-6148 – Walk-In Payments/CheckFreePay

See the top-rated merchant accounts for great customer service. before risking your payment acceptance with any merchant account provider.

Fiserv Online Ratings

Here's How They Rate Online

Online Ratings Summary
Item Result
BBB Rating 1/5
Trust Pilot Rating 1.9/5
Software Advice Rating 4.3/5
Average Rating 2.4/5

Fiserv BBB Rating Analysis

a screen capture showing fiserv's bbb rating

Fiserv’s 1-star rating with the BBB

Fiserv, Inc. has an average customer review rating of 1 out of 5 stars on the Better Business Bureau (BBB) website, based on 89 customer reviews. Common themes among these reviews include complaints about poor customer service, issues with account handling, and dissatisfaction with the company’s response to customer concerns.

Negative Feedback

“I am with business for so long. Lately they tried to rob me by telling my processing machine is obsolete and needed to be changed. I thought it was true and they quickly sent me a new machine which I never use then they withdraw more than $1000 from my account without letting me know. I have to fight before they even refund $800 and they refused to refund the remaining. This is last two months fight and today with surprise they withdraw $361 and when I called them they said restocking fee. I told them if they don’t refund me they will hear from me. Be aware of scam.”
– Review from November 3, 2023

“This company (Clover) is a scam, they said that 3 of the deposit my company received were higher than our daily average so they put the funds on hold on 10/20 when I called back on 10/23 they told me that they decided to close the account and they would be releasing my funds and I would receive them within 24/48 hours. I still did not receive my funds on 10/26 so I called them back and they said that there was an issue but the funds were released I should be receiving them back on tomorrow 10/27. Tomorrow came and I still did not receive the funds and they said that there was a delay on their end and I would be receiving the funds by 10/30 or 10/31 at the latest and I don’t need to worry. Today 10/31 I called and they said that they were not sure who I spoke to and that there has been no attempt on their end to send the money to bank account and they were not sure because that is handled by a different department and the best she could do is send them an email but could not provide me with their contact info. Now I’m sitting here with my thumb up my A$$ and have no clue what to do or who to talk to and they are holding my $8835 with no timeframe of when I will get it back. I’m a SMB owner and not having this money is really going to put me a hole. Please please stay away from this company.”
– Review from October 31, 2023

Positive Feedback

“There are no positive reviews published about Fiserv, Inc. on Better Business Bureau.”

Source: Better Business Bureau

Trustpilot Rating Analysis

Fiserv, Inc. has an average customer review rating of 1.9 out of 5 stars on Trustpilot based on 13 customer reviews. The common themes in the reviews include poor customer service, issues with their merchant services, and difficulties in resolving problems.

Negative Feedback

Don’t do business with Fiserv or any business they own. Their merchant services are the worst and their customer service is worthless. No one can ever actually resolve anything. Reports for merchants are terrible. No customer order number for the transactions. They used to have order numbers and they took them away and refuse to put them back on the reporting. After spending thousands of dollars to have custom code written to reconcile the merchant account, bank account and sales from my website they changed the reporting and all the money I spent is down the drain. Now I have to reconcile by hand one transaction at a time. It’s crazy! Today I tried to issue a refund and it won’t go through their Clover system. I called customer service and they cannot get it to go through either. Now they tell me I have to wait 3 days for them to figure out the problem. I am supposed to call my customer and tell them to wait 3 days. How does that make my business look to my customer??? I have been on the telephone with them for over 2 hours and am on hold to speak with a supervisor. This company is the worst company I have ever dealt with. Very unprofessional! Save yourself a ton of stress and stay away from anything Fiserv, First Data, Clover….
– Review from November 13, 2023

You are NOT important to us!! I quit Fiserve on 8/1/2023 – I received an email from customer service confirming my request to close my account on 8/4/23. NO WHERE in any of the 3 emails I received did it say “trickle fees” would show up, for up to 60 days, after closing. I’ve been charged a Visa month end fee for 2 months now. I gave them August as we did process for the first 3 days. Now I want my money back! All the customer service rep (Appropriately named Boycott) said “It’s a valid charge” (You say!!!) He requested my fee to be refunded, but I needed to wait, up to 72 hours, for a response.
After being on hold for almost 30 minutes – Nothing says “you’re not important to us” like being on hold – or being transferred multiple times from CSR to CSR.
My bank now does inhouse credit card processing. If they go back to using Fiserve as 3rd party – I will find a new bank!
– Review from October 3, 2023

Positive Feedback

“There are no positive reviews published about Fiserv on Trustpilot.”

Source: Trustpilot

Software Advice Rating Analysis

Fiserv has an average customer review rating of 4.1 stars on Software Advice based on 23 customer reviews. Common themes in the reviews include appreciation for its ease of use and integration with other software like QuickBooks and Shopify. However, some users mention issues such as system lag, difficulties with customer service, and limitations in software functionality.

Negative Feedback

LISA from the banking sector, who has been using Fiserv for more than 2 years, reviewed the service in July 2021. She finds the Maxxar software for phone banking very basic and antiquated, lacking advanced features and voice options. She also mentions frequent service disruptions and a general lack of support for this product.
– Review from July 2021

Ryan, from the computer software industry, using Fiserv monthly for less than 2 years, reviewed it in August 2023. He appreciates the robustness of the payment processor but criticizes the slow customer service response time, mentioning that they have had tickets open for months without answers.
– Review from August 2023

Positive Feedback

Eve, from the hospital & health care sector, using Fiserv daily for less than 12 months, gave a review in November 2018. She finds it quick and easy to take payments, appreciates the integration with QuickBooks and Invoice ASAP, and likes the feature of resending receipts easily.
– Review from November 2018

Dustin, from the medical practice industry, using Fiserv daily for less than 12 months, reviewed it in August 2018. He praises the ease of use, the simplicity of processing payments, and the fast processing of transactions.
– Review from August 2018

Source: Software Advice

Fiserv Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Item Result
Processing Rates Negotiable
Service Length Commitments Possible
Early Termination Fees Possible
Monthly & Annual Fees Yes, Negotiable
Hardware Options Purchase or Lease

In this section we’ll discuss several important topics related to the costs and contract terms a business owner could experience when selecting Fiserv, or one of its resellers, for credit card processing services. We uncovered several factors that can greatly influence the service length commitment required and the associated costs.

Fiserv Rates and Fees Explained

a screen capture from fiserv's website covering rates and fees

Fiserv discussing rates and fees on its website.

Fiserv offers merchant account services directly with a pricing structure that can significantly vary based on a business owner’s negotiation skills and understanding of merchant account fees. Unlike some competitors, Fiserv does not publicly advertise a standardized fee structure for its credit card processing services. Instead, the company grants considerable discretion to its sales representatives to set fees and rates stuctures. This approach leads to a wide variation in pricing, often depending on the business owner’s level of knowledge the pricing models available in the broader market.

Business owners with a deeper understanding of merchant account fees and industry benchmarks are in a better position to negotiate more favorable rates. Knowledgeable merchants can challenge high fees or unfavorable terms, pushing for reductions or alterations that align more closely with industry standards or their specific transaction patterns. Conversely, less informed business owners often accept the first offer made by a sales representative, potentially leading to higher costs.

Costs Related to Sales Commissions

Fiserv’s sales representatives, motivated by commission structures, often have a financial incentive to sell merchant accounts with higher rates and fees. The commission system within Fiserv is designed to reward sales representatives for securing contracts with higher costs, creating a potential conflict of interest. This incentive can lead representatives to prioritize their own earnings over the best financial interests of the merchant, especially if the business owner is not well-versed in merchant account fee structures.

Tiered Pricing vs. Interchange-plus

Moreover, Fiserv’s sales representatives are more likely to offer tiered pricing models to merchants. Tiered pricing is often criticized for its lack of transparency compared to the Interchange-plus model. In a tiered pricing structure, transactions are grouped into different tiers, each with its own rate. This model can be more expensive for merchants, as it often includes higher markups and less predictability in fees. In contrast, Interchange-plus pricing is more transparent, as it separates the interchange fees set by credit card networks from the processor’s markup, making it easier for merchants to understand exactly what they are paying for each transaction.

Hardware Costs

Fiserv primarily markets it “Clover” branded product line of POS systems and payment processing hardware (See our Clover Review), but continues to offer various other traditional equipment options. The company does not openly disclose its pricing for hardware, which suggests that sales representative retain flexibility to negotiate prices, raise costs for higher commissions, or reduce costs to compete with other offers. It is unclear if Fiserv is still offering hardware leasing through the notorious division of First Data Global leasing, which marketed expensive lease agreements and trapped clients is leases that couldn’t be cancelled without incurring a costly penalty.

The Contract

As with Fiserv’s costs, the service agreement and its associated terms appear to also vary based upon a business owner’s knowledge and the sales person. The company was notorious for only marketing binding long-term agreements with stiff early termination fees, but appears to have softened its policies in this area. Although, it may be possible to achieve a month-to-month service agreement, numerous customer reviews state surprise over cancellation fees and automatically renewing contracts. Such agreements are likely influenced by discounts on equipment or other offers by Fiserv, but the general sentiment among clients is that concessions provided by Fiserv have not been equitable to the commitment required for services.

Pricing Through Fiserv Resellers

Fiserv’s costs, when it comes to resellers, is notable for its significant variability. This is largely because resellers have the discretion to set their own pricing terms, which can lead to a wide range of costs for the end user. While some resellers adopt an honest and transparent approach to pricing, clearly outlining their fees and margins, others may not be as forthcoming. This lack of uniformity can be attributed to the fact that resellers are permitted to add their own margins and monthly fees on top of Fiserv’s base rates. As a result, the pricing offered by one reseller can differ greatly from another. This variability underscores the importance for potential clients to conduct thorough research and comparisons when choosing a Fiserv reseller, as the financial implications of these differences can be substantial. The ability for resellers to independently set prices means that the same Fiserv services could come with vastly different price tags, depending on who is selling them.

Reseller Contracts

Resellers have the option to set a business up directly with Fiserv, wherein the terms of service, including the length of the agreement, cancellation policies, and costs associated with hardware, are directly tied to Fiserv’s policies. These direct agreements are often marketed by very small resellers that are acting more as sales agents than full scale merchant services organizations.

Larger resellers have the autonomy to tailor their service agreements, which can include modifying the length of the contract, offering different cancellation terms, and varying the costs associated with leasing or purchasing hardware. This flexibility allows resellers to create customized solutions that might be more closely aligned with the specific needs of a business. For instance, a reseller might offer shorter contract terms or more competitive hardware pricing to attract certain types of businesses. However, this flexibility can also lead to less favorable terms for the merchant. Some resellers might impose longer contract lengths, higher cancellation fees, or more expensive hardware costs as a way to increase their margins. Additionally, the level of customer service and support can differ when dealing with a reseller, as opposed to dealing directly with Fiserv.

We strongly encourage any business considering Fiserv or a Fiserv reseller to fully read and understand all aspects of the pricing and contract terms being marketed to them. Less complicated credit card processing options can also be found among this list.

Fiserv Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Item Result
Independent Sales Positions: Yes
W2 Positions: Yes
Sales Tactics Complaints: Yes
Glassdoor Rating: 3.4 Stars
Indeed Rating: 3 Stars

We analyzed numerous employees reviews from various sources to gain insight into the company’s work culture, management practices, and overall employee satisfaction – variables that can also affect a business owner’s experience with the company.

Work Environment and Culture

Employees often describe the work environment at Fiserv as fast-paced and dynamic, reflecting the company’s position in the rapidly evolving financial technology industry. Many appreciate the opportunity to work on challenging projects that push the boundaries of financial services and technology. The company’s commitment to innovation is frequently cited as a motivating factor, providing employees with a sense of being at the forefront of industry changes.

However, some reviews indicate that the fast-paced nature of the work can lead to a high-stress environment. Employees have mentioned the pressure to meet tight deadlines and manage large workloads, which can sometimes impact work-life balance. Despite these challenges, there is a general consensus that the work is intellectually stimulating and offers opportunities for professional growth.

Management and Leadership

The leadership at Fiserv receives mixed reviews from employees. On the positive side, some employees commend their managers for being supportive and fostering a collaborative work environment. They appreciate the open-door policy of some managers and their willingness to listen to employee concerns and suggestions.

Conversely, other reviews point to inconsistencies in management styles across different departments and locations. Some employees have expressed concerns about a lack of clear communication from upper management, leading to uncertainties about company direction and employee expectations. There are also mentions of challenges in getting recognition and visibility for achievements, particularly in larger teams.

Employee Benefits and Compensation

Fiserv is often recognized for offering competitive compensation and a comprehensive benefits package. Employees appreciate the health insurance, retirement plans, and paid time off policies. These benefits are seen as reflective of the company’s commitment to its employees’ well-being and long-term financial security.

However, some reviews suggest that the compensation may not always be commensurate with the workload or industry standards, particularly in junior or mid-level positions. There are also comments about the variability in pay scales across different roles and departments.

Sales Positions & Tactics

User reviews of Fiserv often touch upon the company’s sales tactics. These reviews, primarily from clients and customers, provide a different angle on how Fiserv trains it saleforce.

A recurring theme in these reviews is the mention of aggressive sales tactics. Some users have reported experiences with sales representatives who are highly persistent, sometimes to the point of being intrusive. There are accounts of representatives using high-pressure strategies to close deals, which can leave customers feeling overwhelmed or coerced.

Additionally, there are mentions of a lack of transparency in sales pitches, with some customers finding that the actual terms and conditions of services differ from what was initially presented. This includes discrepancies in pricing, contract terms, and the specifics of service offerings.

Actual Employee Reviews

People are great, not super demanding, great work-life balance, AMAZING maternity leave, and great benefits overall. Managers are wonderful and don’t micromanage.

I’ve worked for Fiserv for 10 years. I’ve been remote for the last 8. When leadership changed to Frank Bisignano the entire organization started on a downward spiral. This list is long so I will try to keep it succinct 1. Pay has not kept up with either the market or inflation. 2. No flexibility in work arrangements. Remote is no longer an option. Relocation is a requirement and working onsite from a local office instead of moving is not an accepted compromise.

Our Fiserv Review Summary

Our Final Thoughts

Fiserv, formerly known as First Data, stands as a significant player in the credit card processing industry, offering a wide array of services that cater to businesses of various sizes and types. While the company boasts a comprehensive suite of products and a global reach, the customer feedback and reviews present a mixed picture.

On one hand, Fiserv’s vast array of services, including its Clover POS product line, merchant cash advances, and online reporting tools, are appreciated by many businesses for their efficiency, ease of use, and comprehensiveness. However, on the other hand, concerns about transparency in pricing, contract terms, and customer service issues are noteworthy. The variability in experiences, particularly with regard to hidden fees, long-term contracts, and customer support, suggests that while Fiserv has the potential to be a powerful ally for businesses, the actual experience can vary greatly. This inconsistency highlights the importance for potential clients to approach Fiserv with a thorough understanding of their specific business needs and a readiness to negotiate terms that are most favorable to their situation.

Furthermore, the role of resellers in Fiserv’s business model adds another layer of complexity. The ability of resellers to set their own pricing and terms means that experiences can differ widely depending on the specific reseller. This underscores the need for businesses to conduct due diligence when selecting a Fiserv reseller. As with any significant business decision, it is crucial to thoroughly research and understand all aspects of any agreements with Fiserv, or Fiserv reseller, to ensure they align with expectations and business objectives.

If you found this article helpful, please share it!

Your Comments & Reviews

How Did Fiserv Treat You?

649 Responses

  • I wish I had read the reviews before working with First Data. HOLY MOLY is all I can seem to think to sum up my experience with them. I don’t understand how they are still in business. The customer service here is non existent. STAY AWAY!!!

  • neubrondavis

    just want to warn everyone FIRST DATA is a completely fradulent company what ever you do dont sign up with them or you will regret it as they wil not tell you you are entering a contract for a specified 3 of years nor will they tell you its non cancellable

    • Frank Reynolds

      This is a rip off! As careful as I thought I could be, we signed up for Bank of America Merchant services via their online chat. I was shocked to see a contract come in the mail from First Data requiring us to pay $27+ per month for 4 years! A contract! We had no idea that there would be a 3rd party involved. Bank of America never told us, yet they also wanted their monthly fees. This is very deceptive. I wonder if there is a class action suit filed yet??? If there is, I would like to be involved. I am very disappointed in the whole mess and trying to figure out a way to end this contract. I have all my backup emails from Bank of America and none of them mention First Data, a contract, or additional fees.

  • neubrondavis

    I joined up with first data in may and did not find out until july that it was a 2 year contract as their rep did not mention this at all I feel this should be reason for termination without any recourse and said contract should be null and void from onset they are surely company orientated and care less whether you are a customer or not the should be stopped from doing business completely and have to refund any and all customers in full whatever you do not sign up whth this company or you will regret it they are very crooked in their dealings

  • Jennifer Burke

    I originally signed up for First Data Credit Processing through Sam’s Club at the end of 2006. We were supposed to get our Sam’s Club Plus Membership for free. Unfortunately, every time our membership would be up for renewal…for some reason First Data was not paying it and I would just pay the fee, instead of jumping through the hoops to get First Data to pay for it. Well this has continued for over 5 years now and after several visits from “other” service providers this last year…I decided to attempt to have some of this money re-imbursed, especially since they make a lot of money (fees) off of my hard work. I would call and talk with someone who would tell me to wait for a month and then go to the Sam’s Club Member Service’s Desk to receive compensation. After attempting this, I was told sam’s club is not responsible for this that I need to contact First Data. So I talked AGAIN with someone from First Data who said that they would need to see copies of payment records for re-imbursement and fax them in. So, I called Sam’s Club to have these documents sent to me since I don’t drive but was told I would have to come back to the Member Services in person to get these documents. Back at the counter in Sam’s, I am told that I could only receive the last 2 years of receipts for my membership renewal fees. I took these home and began trying to fax them to the fax number I was given, which for 2 whole days would not answer. I called First Data AGAIN, and after being on hold for quite a while, I was told that they could not locate the employee I spoke with…but they gave me ANOTHER fax number to try…and AGAIN NO ANSWER! When the woman did not receive my fax…she did call and leave ANOTHER fax number on my answering machine, which finally went through. After a couple of weeks and no contact from First Data, I called AGAIN. I gave them the name of the first person I had spoke with about the re-imbusement and asked if I could speak with him. This time I was told that he does not have a direct telephone line, but that they would e-mail him for me asking him to contact me. AGAIN I heard nothing! So, another couple of weeks go by and I call AGAIN, this time I am told that this person does not exist…but they will transfer me to the Presidential Department since I have had so many problems-but I would have to leave a message and they will return my call. I was so thankful that this woman actually returned the call. She told me that it was obvious that we had been paying for our membership all of these years, since they were not and that she would get back to me. I was so hopeful! Then to my disappointment, she called me this morning and said that their promotion for this FREE Sam’s club Membership was not offered until 2011 and that that is why I didn’t receive this offer. I told her I knew for a fact that that was wrong, because it is one of the main reason’s we signed up. Her reply to me was “Well then, why didn’t you try to take care of this before now?!”! I am shocked! I have a small business and I am my only employee and I put MY customers first! After buying the business, growing the business, and last year buying a building for the business and moving the business…I FINALLY HAD TIME TO TAKE ALL THESE STEPS JUST TO BE TOLD A LIE! I NEED PROOF THAT THIS HAS BEEN THEIR AGREEMENT FOR ALL OF THESE YEARS IF ANYONE HAS THIS PROOF…PLEASE CONTACT ME! It says right on First Data’s website that they “PARTNERED WITH SAM’S CLUB OVER A DECADE AGO”, AND NOW THEY ARE CLAIMING I MADE THIS UP! These people work for a HUGE company with so many people that they can’t even locate the ones they have! I have only ME! Me to do the ordering, cleaning, inventory, paying the bills, helping customers, facilitating groups, doing advertising, updating our on-line presence, dealing with the city requirements for the business, dealing with accountants and sales tax…etc.! And they wonder WHY I hadn’t taken care of this until now…just read the above description of what this alone required! Not to mention handling, any so-called “NORMAL” life with family, friends, pets, groceries, etc. I consider this FALSE ADVERTISING AND/OR FRAUD! If I made a promise to a customer and did NOT keep it…I would be out of business. The ONLY WAY MY BUSINESS HAS SURVIVED UNTIL THIS POINT IS OUR INTEGRITY AND OUR CUSTOMER SERVICE! I would appreciate any documents that PROVE THIS AGREEMENT! Thanks for any and ALL assistance. The last 2 years of receipts for my membership add up to $225.00 x 3 (for the last 6 years total) adds up to $675.00, which is a LOT of money to me! With Gratitude~

    • Hi Jennifer,

      All I can say to your post is “WOW” that was one hell of a post and that really says it all, First Data won’t pay it’s obligations but has no compulsion about withdrawing monies from others accounts to meet there’s.

      I guess there is a new word now to add to the First Data Vocabulary, that is Hypocrites to put it mildly and I am trying to be a Gentleman here.

      I wonder how many others have the same issue and like yourself have just paid the Sam’s Club Fee’s, I would suspect that you are not alone on this one.

      If you still have the original documents may I suggest that you contact your States Attorney Generals Consumer Affairs Department and put in a complaint on both First Data and Sam’s Club…???

    • neubrondavis

      yes Jennifer they will not ever tell you the truth and definately do not tell you you are entering a contract for a specified # of years then when you find out they wll not cancel contract instead will offer you a buy out amount instead in my case they told me it was $46.00 per month for 2 years however they would let me buy out (payoff and end contract for $1553.99 when you take $46.50 x 24 mos this comes up to
      $1116.00 not &1553.99 so you can see they are totally unreliable ann untrustworthy

    • Kathy Channing

      File your complaint with the Department of Trade under unfair business practices in your State, and then ask them who you can file with at the Federal Level. File complaints online, make calls at State and Federal levels and complain everywhere you can about this First Data company and how they are operating and practicing illegally. they took money from my bank account before my business even started. If you or I did that, we’d be in court and sent to jail. Why can they get away with this and all of what they are doing? Just keep screaming and someone will finally listen. Contacting the State Offices really helped me and I hope it helps you. If you have the 300.00 bucks per hour to pay for a lawyer, you could probably sue them under RICO law. Good luck to you.

  • Wow… surprised to see I am not alone in this case. I signed up with first data merchant services via Sovereign Bank. Definitely was mis-informed from the start. My merchant account was for 3-years and was told that I may cancel it if not totally happy with it. At the time, I didn’t know the equipment leasing was for four-years. I cancelled the merchant services as the fees kept on going up after 3-years, and later found out there is early termination for the leased equipment so I paid for the 4th year and blamed myself for being too trusting and not reading the lease contract carefully. Anyway, the lease finally ended in June, returned the equipment, and was shoked to see the monthly charges still coming through the bank account. I called the leasing company, and was told that they didn’t receive the key pad (the fact that I returned everything). I was told to call back in 2 days by one rep and a week by another rep or I can settle the case by pay another $75 on top of the $125 they took from my account. I refused to pay the $75 for something that I am not using or have and demanding the refund of $125. I filed a compliant through BBB, and very frustrated!!!!

    • Hi Diane,

      Well as you can see you are not alone when it comes to First Date, I just made a suggestion to Jennifer in the post above, try contacting your States Attorney Generals Consumer Division and fill a report. They are usually very nice people and they do follow up what on reports to them.

      You might be surprised how quickly First Data react when they are up against the resources and powers of a Government Department , I believe that now have a central data base now that they cross reference with and if they smell a rat they can always call in the FBI (the BBB really is a toothless tiger),

  • It is amazing that a company like First Data does not have fax machines that work – when you want to cancel your account. Twice they have told me that they DID NOT receive my faxes. Which by the way put my account into another month – fully charged. I would NEVER recommend this company.

    • The only way to deal with “this company” is to send everything by registered mail. Everything we sent to them went registered because from what we have read they will say they didn’t receive the notice.

  • Well as I read these posts I lean something every day, I never realized that First Date was involved with Pivotal Payments. We actually changed over for a period to Pivotal Payments and had similar problems as we we have had with First Data not realizing that they where in fact the same company and an Attorneys letter sorted them out very quickly.

    I suspect it was sorted out so quickly because of stronger regulations within the Canadian Financial System, but there modus operandi (method of operation) is exactly the same as First Data. As the penny has now dropped, it will be very valuable information for my Attorney and how he proceeds, he felt that there could be a class action against First Data in his GUT and I suspect that this information will assist him in both his negotiations with First Data and how he proceeds further.

    The one thing that online merchants should also be aware of is what damage First Data could be doing to there online reputations by the completely unregulated and unchecked websites like Scambook,,

    I would strongly suggest that you watch a Video that every one should see regarding Scambook and here is a link to it and make up your own minds (personally I was shocked to say the very least).

    I verily feel that we all should be very careful with the card merchant services we choose and this site really is doing an fantastic and invaluable service to both online merchants and small business in general.

    Information is power and Card Payment Options are empowering us all to share our experiences and make informed dissensions on who we do business with, personally I can’t thank the owners of this website enough for the genuine service that they are providing…:)

  • Dealing with their pitiful customer service now. They are holding over ten grand in closed out batches of mine. No one can tell me why? It being investigated..ha…ten days and nothing…I call two – three times a day….waste a couple hours a day talking with these incompetent people. Shopping for new processor.
    I get to do it all over again tomorrow. I have become an angry customer. Will scream don’t do business with first data as long as I live!

    • Well Chris,

      As you read these pages (and others around as you do searches) you can probably see that you are NOT alone, as I always say get an Attorney and let them lose of them, However the more that I read about there business practices I am thinking of a “Class Action Law Suit” might be the order of the day, there are just too many people that seem to be effected in the very same way for my liking.

      But I am not an Attorney, but if it walks like a duck, quacks like a duck then it’s a DUCK>>>!!!

    • Hans Schweitzer

      You are NOT alone. They are holding close to $18000 for products we shipped already. Not to be enough, two days ago they EMPTIED our bank account for other $20000 on five consequent charges in less than a minute. Getting an attorney and ready for a lawsuit. We gave them tracking numbers for all the products and contracts from our wholesellers. Stay away. They are a scam.

    • Words could not explain my frustration with First data. I have received nothing but horrible service and i have lost a lot of money thus far for a service i never received. It has been a huge struggle and i am looking for a new option. Everyone has there pros and cons, but i seem to not be getting any assistance for quite some time now. Very hard to deal with.

      • As other people have said, “close your bank account and get another company.” If they can’t get any money, what can they do to you. They are good at threats. This company with it’s track record doesn’t have much credibility. If you keep paying them they will take more.

  • So I’ve ignored first data/pivotal/axxess attempts for contacting me by blocking their phone numbers and now first data has sent me a letter through the mail saying that they can’t withdraw money out because my account is closed.(i changed my accounts) It also states that their lease is non-cancelable and my credit could be ruined. I’ve put a link to my letter here. [IMG][/IMG]

    I was thinking of just ignoring this letter as well. They sent this letter to my business location and home address ( dont know how they got my home address). So do you think I should just ignore this or take some kind of action?

    • Joe I honestly don’t think that ignoring First Data is the right move, they seem to be afraid of Attorneys and I am sure that they have a very good reason for that. I would recommend that you contact an Attorney. I have a funny feeling that they may have been doing somthing very wrong that may get them in some deep trouble possably even a “Class Action” Law Suit….!!!

      First Data started to run when I was just doing C.C copies of my emails to First Date also to my Attorney and that tells me that there is something deeper that First Data is trying to cover up….!!!

      They seem to have hurt a lot of small business people from what I am reading and if they are eventually it’s going to catch up with them in a BIG WAY..!!!

    • We also have been duped by Axxess Payments, Pivotal Payments and First Data. What we did was get a lawyer involved. We then sent the whole mess to the government which over-sees that they play by the rules. This agency can’t get you a refund but they will get them off your back or out of your life whichever suits.

      Financial Consumer Agency of Canada | Agence de la consommation en matière financière du Canada
      [email protected]
      Telephone 1-866-461-3222 (toll free) | Téléphone 1-866-461-2232 (sans frais)
      Facsimile | Télécopieur 1-866-814-2224
      Teletypewriter | Téléscripteur 1-866-914-6097
      Government of Canada | Gouvernement du Canada

      They will tell you what you need to do.

      They also threatened to ruin our credit rating.

      We sent them 2 cancellation notices to First Data. The first one they ignored and kept sending collection notices. Then they sent a notice that we owed then $4,000 plus. So then we sent a second cancellation notice. They have an office in Canada we sent nothing to US and everything was through registered mail or Purolator. If they have an office in Canada then they should play by Canadian rules. If you can’t come to an agreement then the above agency looks into the problem. The lawyer said not to sign anything without getting legal advise.

      How they stay in business is screw the little guy and leave the big boys alone because they have good lawyers.

      Don’t pay and take them to the wall that’s what we are doing.

  • Tiffany Odums

    Hi I now see that First Data has a D rating and now we all need to sue them for wrong doing . I am going to a lawyer and this is because Ms Peggy whoever that is decided not to give me my money but on a fraudulant case. I had some to hack my account within the 60 days of the dispute and they didnt give me back my money but just said I should have reported it earlier. I dont know how this is going to help but I dont like to be a victim yet I thought my bank would have my back but its all good … I got their rules to my benefit but i dont like this. I am going to the top of the division of the disputes. So if you are that person please email me as soon as possible

  • My experince with First Data was HORRIBLE. I am an active duty Army Soldier and I also own my own business. There are rules governed by Congress that state that leases can always be suspended based on receiving deployment orders to go into combat. First Data said they would not suspend my contract and that it had to be fulfilled as scheduled even though i would be overseas. They dont care about anything but bullying citizens and clearly Soldiers either. I spoke to JAG and I can’t wait until my case goes before the Supreme Court with the US Government VS First Data. I hope they all burn

    • I do know that those on active service have some other legal options, it’s disgusting that they would do what they did to me to an active service person.

      May God Bless you and your Family and THANK YOU FOR YOUR SERVICE” we all appreciate your service even though First Data obviously doesn’t….

  • Jason Davies

    Well thanks for all the help FIRST DATA after losing my building to a big fire I rang and asked if there was any way they can give me a new card machine unit to continue trading . Only for the sum of 3 to 4 hundred they said after losing everything I own with not even a spanner left to our workshop they won’t help even tho they would benefit from it. So once again for all your help I can’t wait till the contract is up so i can try and find another company as I wouldn’t wish to make these another penny.

    • i have some bad news.
      here in the UK even if ur contract is up you have to pay 200gbp cancellation fee. no one seems to have been told about it. even my sales person who quit the company due to the unethical behaviour

  • I couldn’t agree with you more, we had been dealing with First Data for nearly 10 years and then every thing went wrong with them after my wife’s website was hacked.

    I just gave up when they refused to answer emails or return phone calls because I was adding my Attorneys to the emails, I just gave up and have left it in my Attorneys hands.

    Funny they record every conversation but they don’t want to be monitored themselves, I wonder what they have to hide and I guess my Attorney will find out…..

    We just changed my wife’s website business over to PayPal ONLY for now at least., it really is a much better system for payments and you have seller protection.

    It’s not until you have an issue like First Data that you really appreciate PayPal.

    • Joe Stewart


      I had a similar experience with their customer service reps. No one was willing to give me anything in writing that would admit a mistake. I could feel genuine compassion from the lower tier customer service representatives that I spoke with, but as soon as I got a supervisor on the phone it was a totally different story. These individuals have obviously been instructed to direct complaints to one specific email address, [email protected] and nothing else. I was told that there was no time limit on their response, only that I would receive notice by mail when they “deemed the investigation to be finished”.

      Also, I wouldn’t feel safe with Paypal long term either. First of all, I used my Paypal debit card to make the $200.00 payment (which wasn’t actually required) and they refused to do a chargeback, even though I sent them overwhelming evidence. The evidence I sent them was enough to get FirstData themselves to let me out of my contract without any exit fees, but Paypal didn’t think that it was sufficient to warrant a chargeback.

      Also, I’m not 100% positive, but from what I understand Paypal ALSO processes through FirstData and they WILL hold a Reserve on your company if they deem it necessary. I just spoke with them recently because I was considering them as an alternative and they told me this over the phone. Just to be safe, I’d call them and find out exactly where you stand and what to expect so you don’t receive any unpleasant surprises.

      Good luck!

      • G’Day Stewart,

        Well thank you for your advice and it is very sound council my friend, in case you can’t guess I am originally from Australia and have lived here in the USA for more than 10 years…:)

        I remember back in 2008 when First Date and CitiGroup was being chased by the NRA (National Rifle Association for holding a Firearms Dealers money because of the nature of his business, The NRA-ILA legal team gave them hell over that and if I remember correctly that involved 100’s of thousands of dollars.

        From what I see that when an Attorney gets involved there tone changes dramatically and this seems to be the way it works with large companies over all here in the USA..

        I am sure that my Attorney that also is one of my only true best friends here in the USA will sort them out, he loves a good fight just like I us to back in my days in Australia, First Data should read the “Art of War” if they plan on a fight and this is how those horrible Class Actions start . It’s less expensive working with your customers than too have the FAT CATS take huge salaries and bonuses, with the poor little guy that works for them taking all the heat (so to speak).

        I am just the kind of guy that would rather find a decision maker and do a deal to work things out, but I guess that is not the case with First Data and that is the real tragedy here.


    FRAUD!!!! I used this company from 2003-2012. I followed all of their rules for closing my account and did so on April 7th, 2012. They are STILL taking money out of my bank account for fees despite the fact that I do not use their services AND CLOSED MY ACCOUNT!!!

    Their customer service will tell you that they’ll put in a request for reimbursement which will then be denied.

    Use this company if you want to be the victim of fraudulent behavior and be robbed of your hard-earned money!!!

    I spoke with these two employees:
    Robin-employee number 3246441
    Katie-employee number 3246749

    and both said that the money SHOULDN’T have been drafted out of my account and that it needed to be refunded and yet…July 6th, 2012 and they still have MY money!!!!

  • Joe Stewart

    I too am having an awful experience with First Data. When I first contacted someone about processing I “thought” that I was dealing with First Data customer service and had no idea that they worked primarily with resellers.

    You see, I had done business with Cardservice International from 2001-2009 and had a perfect history with them – zero chargebacks and 100% fees paid on time! I got out of the business for three years because things were slow and I was burned out, but recently I decided to start-up again and I called who I thought was the same company.

    Boy was I wrong!

    First of all, they told me that my credit was “very poor” (This was a lie too. It’s not perfect, but it’s good enough to buy a house!) and they were going to have to place a 15% Reserve on my gross sales for six months! This was AFTER I’d already signed the contract! I told the guy that there’s no way I could do business like that long term because they’d be taking more each month than I’d be getting.

    I asked what I needed to do to opt-out of the contract and he told me that they’d hit me with exit fees and if I closed my bank account they’d just send me to collection! He told me (in writing) that the Reserve would only be held until the amount reached $12,500.00 or the end of the six month contract, whichever came first. He then told me (in writing) that I’d start getting my money back in month seven as follows, month seven I’d get the Reserve money held for month one and so on until all six months were returned.


    Anyway, I crunched the numbers and decided that I had no choice but to bite the bullet for six months and then I’d start getting my money back.


    My application hit their security department and I received a call stating that the Reserve was to be held for a minimum of 9-12 months. I later found out (by letter) that they’d actually intended to continue the Reserve hold until it reached the entire $12,500.00!!!

    Well, since I had the misrepresentation in writing in an email I forwarded it to their Security Dept. and they immediately released me from my contract and waived all fees.

    Unfortunately, I also paid the sales representative $200.00 to set-up the account, but found out from First Data customer service that there was NO set-up fee required at all and this representative refuses to refund my money!

    To add insult to injury, my credit card company refuses to do a chargeback on them because I agreed to pay them the $200.00 and never actually questioned what it was for. Yes, that was dumb, but I’d trusted the company at that time thinking that it was still Cardservice.

    Anyway, I was told to forward everything I had, all emails, the BBB “F” rating for this company in Spanish Fork, Utah, a screenshot of my $200.00 payment to them, etc to their Business Solutions Dept., but I was told today that “it will take as long as they deem necessary to resolve the issue” and then I’ll be notified of their decision by postal mail. No direct number, no direct elevated customer service to speak to, zilch.

    To make a long story short, First Data sucks with a capital SUCK!

    At least I only lost $200.00. I know that there are many others here that weren’t nearly as fortunate.

    Beware of this company!!!

  • Connie Crew

    These people are legalized thieves. They are impossible to get hold of, they charge you for everything and anything including closing your account. They’ve made more than 6 months of free and easy money since I never used them, took their time sending me the paperwork to close my account and now are charging me for yet another account because they were late sending me the paperwork.

    I will never use them again and I will discourage anyone I know from using them.

  • J Lawrence

    The experience with First Data was by far the worst in our company’s history! Do not deal with these people. Their contracts lock you in to a crazy lease deal that makes no financial sense whatsoever. They made lots of promises while they were trying to get us to sign up. Once we were on board, none of their promises ever came true, and in fact, we ended up paying more… much more with First Data than we did with our previous processor. Long story short, we had to pay them over $3,000 to get out of the screwed up lease deal or risk our credit reputation. They are not willing to negotiate. Once you sign, you are doomed! I would stay far away from these shysters!

    • J,

      Which company are you specifically using with First Data- I am told there are hundreds? I have had several companies stop by my store all claiming to be first data. How is that possible? I did finally take the time and listened to a rep who truly did work for the company (based on email address) but was also allied with a bank in the area. He was actually very knowledgeable and didn’t sugarcoat or make empty promises to me. He even mentioned the leases and being non-cancellable. He recommended I purchase from him ( he makes money) or buy online. I was lucky enough not to sign 4 year lease because my rep told me about it- best decision I made.

      • Dustin,
        Thank you Dustin I have been in this industry long enough to know the agents out there will say anything to make a sale. Its up to you the owner to ask questions, the one thing I suggest is to go on visa website and read one how to shop for a rate as a business owner. And never lease a machine or buy one from the bank EBay would be your best place for that. Every machine is re useable don’t let anyone tell you otherwise.

  • Egads! Wish I had checked this site before agreeing to my bank switching me to First Data – supposedly they had lower rates. Not True. My batches ahd been depoisted gross – with First Data, it was net and other small amounts debited from my business checking. There was not 2 day turnaround – sometimes it could be 5! When I tried to contact them, as my bank hadn’t responsed to my complaints, their vocie amil and customer service was diffcult – when i finally reached someone I was told to call sales the next day. Left a message for sales and it was days before they returned my call and then they left a message that my equipment was old and that’s why I was being charged more. I’ve switched back to my former processor and am considering changing banks.

  • Just don’t use these guys.. terrible interactions, unhelpful call center support. Terrible overall experience. AVOID AT ALL COSTS!

  • They stink. I called to cancel and was told ok. A month later I got a $56 charge for nothing. I called to question it and they said they need notification in writing and there was a $75 charge to close the account. They are on the edge of criminal action.

  • I signed up to First Data when I opened my business. Terrible phone support but the service worked OK. I sold the business two years later and notified them that I was doing so and I needed to close the account. I asked for a pay off and the quoted me LIST for every payment that was remaining. I asked them to prorate that since they would not be doing any servicing. I never heard another word from them. 3 months later I got a call from a collection agency demanding payment. I asked them for a payment and they gave me one I agreed to. I bought out the account and FD turned it into the credit reporting firms as 120 days overdue. I asked them to remove this negative report and they refused and 7 years later I still carry this on an otherwise perfect credit score.

    Bottom Line: Avoid First Data at all costs. They deserve the poor rating they get.

  • This is one of the worst companies I have worked with in my life. I signed up with their services and had the program paused by them because my site did not go live after the first 30 days. I then asked if it could be reinstated so I could begin processing payments and they will not do it yet continue to charge my credit card. I would highly suggest avoiding this company at all costs – absolute scam artists.

  • Is there anyone that has take their FDIS salesman to small claims in Chicago, IL. The salesman
    was my bookeeper and did a switch and bait, He emailed the application to me with the service agreement.
    Then behind my back he signed my name on a two year contract. The i.p address on the bottom is from his
    place not mine and FDIS accused me of telling him to open the account just because I used the service.

    if anyone can help me figure out how to sue salesman and company in IL please contact me at [email protected]

    If you hate the service do what I did get a police report and then fax it to the FDIS business solutions Group to
    get out of your contract, they will cancel on spot. I was promised 3 months of fees reveresed but they did not do so. i requested a two month hold to stop the fees, but I had to call about 30 people to get some decent advice. I did get 400.oo back in excessive fees, and my banker said I was lucky. He has had many clients complain about excessive fees.

    My bookkeeper is a total scum bag he as embezzled a few thousand dollars from me by detroying my QB in areas that I wouldn’t see to gain billable hours. Worst company ever I can’t believe they have not had a class action yet. Horrible company.

  • The D Shoppe

    Watch out for first data. They are greedy and try to keep you confused. They have 3 year cotracts on processing and 4 year contracts on machine rental.The machine rental does not allow you to keep the machne even though you pay of your contract.They offer no help with PCI only refer you to Security metrics which gives you zero help. We had no local rep who would help. We rquested on line statements several times before they finally got it right and the monthly statements fee stopped. Over all it was a pretty bad experience for three years and was expensive to end but good riddence. No followup wanted just beware.

  • Mike Marsh

    After looking at the other reviews, I can see I’m not alone here in getting ripped off and stolen from by First Data. I mean, how is it legal for a company to access my personal checking account and withdraw money without my approval and without even telling me AFTER I closed my account with them? And so I end up over drafting because I had no idea they were doing this. If it was a person doing that it would be called identity theft, but since it’s a company it’s okay? I feel like I need to be calling the authorities or something, but who would you even contact about something like this?

    You try to talk to your sales rep, who says they don’t have the authority stop the charges, but they can send you to customer service, who does. Customer service sends you to someone else, who sends you to someone else and so on. After an hour of this, I end up being told that they can’t help me and I need to call a different number altogether. The number leads to a voice mailbox that isn’t set up. Nice.

    Challenged the charges with my bank, which promptly gave me my money back. Oh how I wish it ended there. Nope. First Data then tried to add more fees, specifically because I challenged the charge! Again, is that legal? They actually did call me to tell me that, but the person who calls of course has no authority, and directs me to a different customer service number. This directs me to someone else and after looking up my info, I’m told that I have to contact my sales rep, who told me he didn’t have authority to make the change to begin with. I think I’m going to have to close my bank account and start a new one just to stop them from going in there and stealing my money, but even fear that won’t be the end of this nightmare experience.

    • We have also had unauthorized withdrawals from our bank account by first data…..not for fees but fraudulant “credit card refunds.” We did not issue any credit card refunds. We have found others who have had these same type issues with Firs Data Merchant Services lately. Please contact us (reply) if you are interested in pursuing this company with us.

  • Laura Taylor

    If you’re reading this you’ve more than likely been a victim of fraud by First Data through a sales person! Their sales persons illegaly changed my contract after signing, used misleading sales technics, unconscionably over priced products, and overbearing contracts. Make copies of any and all contractual agreements or data concerning your complaint. Start by writing a letter to the BBB, State Attorney Generals Office, Local Attorney General, etc. Make sure to follow up with these complaints. Stop all payments and return the equipment immediatly via fedex and keep a receipt. In a magazine or internet find a similar new processor for sale – from First Data my machine can be bought out-right for $749.00 -print it! In writing explain and underline what was promised then what you actually got. Total all the unauthorized changes and the costs you’ve incurred. (I got the following from another user thank you Dennis) Make three copies of everything (even bank statements) and put in three different folders. And take them to small claims court. When you go to trial because they lied to you and oh yes, bring articles and complaints from others posted on the internet, they will probably not be there and commit perjury. At court one copy goes to the judge, one to the defendent, if there, and you keep one. Even though the defendent is not there the judge will ask you to explain your case. Ask him/her to read the file. She will agree and then ask you a couple of questions and you will win! Because not only was fraud committed but the contract is oerbearing to a small business person. It is also unconscionable, where cast what they are charding is many times greater than the actual value, furthermore they made it impossible to work with so you will most likely win by default. I’d be willing to persue this further with a group of people in order to save their next victum. Please contact me!

    • Hi Laura,

      It sound like you were successful in small claims. I hope you could answer a few questions.
      My bookkeeper was the FDIS salesman that contracted me without my consent.

      I was upset at all the outrageous fees after a year of using service, and I’m told if I take him to small claims
      I have to sue FDIS too.

      He also embezzlled 4,000 from me, which is a different issue but I will take this claim to small claims as well.

      One, do I sue FDIS in addition to salesman.
      Do they normally just drop the case and not show up.
      Is it difficult to collect on the settlement? The bookkeeper has solvent assest.
      Are judges smpatheic in court, because FD has such a bad rep.

      Anything you could suggest would help. I did find a lawyer I liked but his fees will eat up my entire claim
      so I’m trying to do all the work without him.

      Thanks You, Karen

      [email protected]

  • I signed first data through Sam’s club. I been with Sam’s club for many years and trusted with Sam’s club, I filed a complaint with BBB and also with Sam’s club for the services and over charged fees from first data . I even changed my accout numbers so that first data can’t withdraw my money. Sam’s club complaint department Tanya has
    confirmed with first data that I didn’t owe any money because my account has been closed, but recently receive a letter from agent correctors said that I owed them for $39.99. Any good advise for how to avoiding this charges?

  • I could not agree with these terrible reviews more! This company LIES, lies, lies! They hide their fees and then do this “bait and switch” where they tell you half way through your contract that your equipment is outdated and you have to buy THEIR equipment for like $600! Hmmm..that is interesting since my new processing company is using the same machine without any problems or complaints! Customer service is a nightmare and rude beyond belief. Made me pay the cancellation fee–so it was basically a choice of paying them $600 or a fee of $90 to get out of the contract. Please don’t use this company. There are much better corporations out there who are fair. I wish I had read more reviews. They really are that bad! I too am surprised they are still in business!

  • I signed up with first data for an internet store and unfortunately we are not launching this year so instead of paying the merchant fees I decided to cancel my merchant account and re-register when my site goes live. I called First Data days after days. I started talking to them April 4th and today is May 22nd. They have just cancelled my account, have not sent me a letter they have, and I was promised fees back for April and May because I cancelled in early April yet First Data keeps giving me the run around–every time I call corporate they tell me I have to talk to my rep–every time I talk to my rep Marvin Duke he tells me I have to talk to corporate. Not only that they people on the phone are so rude it is unbelievable and when I asked to speak to a Manager the gentleman said, “Well he’s just going to tell you the same thing and we can’t help you.” Yeah they are terrible and the fees are outrageous. I have a retail store and use Elavon with Wells Fargo–WAY BETTER CHOICE.

  • Ben Theis

    Do not use First Data. I was the unlucky one who was selected to be investigated by First Datas security and risk managment division. Unknown to me they had suspended my card services. I say unknown because they still let you process charges, but just suspend passing the funds to you. In my case they did call to tell me they were suspended my account, over a week after they actually suspended it. I asked how much of my money they were holding. He replied “Around $30,000.” I then asked, “Why didn’t you call me sooner?” His reply was,”I emailed you.” Emailed me? Where I’m from a $50 should get you a phone call. For 30k they could have someone come and talk to me. Sure enough between Office Max and Amazon deep in the junk there was an email from First Data. Going on a month now I’m still working with the worst rep in the world. I must catch him right after arrogance practice, cause his game is sharp. “How do you explain the increase in business?”, is what he asked. How do you answer that? He never returns my calls. When I have caught him on the phone, he pretends to not know anything about me. Then says oh yea i know who you are. Let me put you on hold while I pull all your information to gether. Like I’m more then acouple clicks away. After enough time has passed to have gone number 2, he comes back and says just one more document and then I can start reviewing your case. Then in a few days I’ll make a decision on what to do with the funds. What could you do with my money? Give it back? Think about what happens if you rely on credit card income and they just decide they are going to keep what you charge? Payroll? Suppliers? He also told me it was for my own protection and the protection of my customers. That’s great and all but who is going to protect me and my customers from First Data?

  • These’s guys are a joke. Canceled my account with them and they still charge me card and I’ve tried to call them numerous times but no one answers.

  • Kevin Thompson

    LIARS. LIARS. This is a very disingenuous company. I bank with bank of America and signed up taking credit cards through them and they sent me to First Data for my machine. I was told by Bank of America I could cancel any time. That was a LIE. B of A knew damn well Fisrt Data ropes you into an extensive contract, like 48 months. Are you kidding me? Of course they bury all that important information so deep inside all the paperwork you’ll NEVER see it. Do NOT sign up with these people. They will deceive you and trick you into an extensive contract. Don’t fall for it.

  • Customer Service failed to address our issues related to the new fee schedule we were issued. We are pleased to cancel this service. It is not suggested that others with our same use structure use this service.

  • This is the worst cc merchant I have ever seen. They can not tell me why funds aren’t being placed in my account but they sure can explain why they are taking money out of my account! I have had problems with this company thru Sam’s Club CC Services from the git go! I am so tired of trying to recieve funds but also having to ask where my funds are at/ They messed up the account from the begining, by not billing me monthly for my equiptment, then putting a hold on my funds that I won’t see for 7-10 days, they haven’y made a depoist on my account since March 31, but we are now in MAY! Why? They can’t explain, they just want to say it’s because your account informationn has changed, but, why can your rep. not type in the correct information! That is my question!! So my advice is DO NOT GET CC SERVICES THROUGH FIRST DATA! They are HORRIBLE!!!

  • First Data has been such a nightmare! We had a leased machine and the lease ended. The lease dept. sent me a letter (actually two letters) that to keep the old machine would cost around $20. Mind you I had already agreed to buy a new machine for $500. So, for that amount it wouldn’t even be worth Fed-exing it back at my expense. But no, the lease dept. said that letter was an error. OK. The first FD-400Ti machine they sent had an error message on the screen & would not even turn off. So, I requested a new machine be sent. They sent me a call tag within a few days time. Then the second machine arrived & that machine failed to work, as well. The guy on the phone from First Data said the machine was programmed incorrectly. So, this time I asked that our contract be cancelled & the machine returned to them. So, now it’s been two weeks and no call tag to send it back. They finally let me request a new one today — two weeks later. It seems like such a stalling tactic. I assume at some point they will say I’ve had the machine too long to return it and/or cancel my contract. And guess what — they told me that the second machine that was sent was a re-conditioned machine, since it was a replacement. So, basically I paid $500 for a used, defective machine. What is with this company! Who is in charge! I also had a problem with the rates that were offered to me. The rep on the phone offered me unbelievably good rates. I had to ok everything with the owner of the business and the rep gave me her direct line to get back in touch with her. I left her a message, but she never returned my call (not even after a week and a half). I tried her several times with no luck. She also told me during our initial conversation that I could talk with anyone on her team, but no one ever had any of the info. she quoted me & wanted to start the process all over again. I had to get my bank & a First Data supervisor to intervene to get me the quoted rates, but they qualified that it would only be good for six month. Beware, beware!!!! Too many different departments to talk to & a lot of bait & switch going on! I am disgusted that a company would treat a small business in such a shabby manner. Shameful! I will be contacting the attorney general’s office in my state.

  • I have been monitoring First Data comments and complaints for quite some time now. I have even posted my own terrible experiences with First Data. It amazes me to see that even after reading the plethora of negative comments regarding First Data, detailed by merchants, some choose to ignor what people are saying. To suggest that First Data has no part in contract management and that they are only “the processor” is laughable. In most if not all of the cases outlined, First Data is the one attempting to enforce the seemingly fraudulant contracts. I am still a strong believer of strength in numbers. I am all for investigating the merits of a class action law suit against First Data. At least then we can all have some comfort in knowing that their practices will be exposed for all to see and the banks who participate in these practices with First Data will be exposed as well. I am going to contact my state representatives and whomever else has the authority to pull the trigger on an investigation. Words without action are just that…words. If all interested parties chose to donate what is equal to one month of their First Data leasing fees to be put in an account set up by an agreed upon legal representative, we would certainly have enought to secure that legal representation. Just a thought.

    • I would be interested in a joint effort to fight the bait & swith ridiculous leases from Ist Gotcha !

  • About a year ago my husband and i decided to open a second store unfortunately it diid not work and we decided to pull the plug about 7 months later. We sign a lease agreement with Fist data to lease not only the credit card processing terminals but also at Citibank they offer me the POS system for my new and my old store. I sign the contract without knowing that there is no way out. I went out of business and I still have to pay for the rest of the lease contract ,another 2 years, on top of that now they said that i have to pay an insurance for the equipment that i don’t need and i don’t use. The salesman says that is trying to find somebody that can take over the contract. ( Of course i don’t buy he will).So I’m still waiting for them to give return address. There is no penalty fee r any sort of provision that let you out of the contract if you go out of business. This can not be legal!!!! After i read all your entries , i feel hopeless. How come when the big ones decide to go out of business they have everything on their side? After all, chapter 11 was created for the rich to cheat!!! I don’t have the means to pay for every contract I sign, but I think that A big one the salesman forgot to tell me…..I know he is working on commission … . The worst is that it was My bank the ones who introduce me to First Data leasing …. I only have 2 choices pay $4,600 or keep paying $158.76 every month even if my business is GONE!!! So this is it we complaint in this site and then what??

    • If you close your account and don’t give them any more money, what is the worst they can do? Take you to court? Send collections after you? Try destroy your credit rating? BUT they can’t get any more money. Take your complaint to whoever you can make all kinds noise to who will listen. Here in Canada we have Consumer Agency of Canada. If they were a honest company they wouldn’t have 4 and 5 year contracts.

  • I would recommend that you do NOT select First Data and West Coast Merchant Services for your credit card processing. Service is not in their vocabulary. There was one representative who was helpful, the rest appeared to be paid to make me hate them…and they must be rich.

  • First Data make a hold on my deposit for the past 2 days, they said I was making a large amount of money and question my business. They even mention that I don’t know how credit cards worked and that when someone pays at my business its like the bank “lending” me money. And that since the amount is too high, they become liable. Whatever! Long story short I rather sue Bank of America as well as First Data for discrimination against Hispanics and telling me I cannot make money in a business. They already have a federal lawsuit with discrimination. Someone telling me I cannot have a big profit in my business and he hold my money without notification. As soon as I mention federal lawsuit they jump and a regional manager called me to apologize. I have heard 100 sorry’s for the past 48 hrs. But I still don’t have my money. ITS MY MONEY AND I WANTED NOW! I will be glad to pay the $500 fee before loosing more to this thieves.

  • My husband and I opened a merchant account with Wells Fargo around 5 years ago. When we moved out of our mall and started the business through our house we no longer needed the our Verifone 570. I looked it up on line and saw that it sold for around $250. Long story short we seem to be in a contract that still has over $1600 on it. When the last lease was done, the person from well fargo came to us saying we had to upgrade the machine…we didn’t want to do that, we wanted to use the old one, because we thought we might be changing how we take money, but she said we couldn’t use the old one. And not to worry we weren’t signing a new contract – it was the same one. Yeah, the same one for another 4 years – it turned out. It has taken numerous calls to Wells Fargo for them to explain that the contract is through First Data Global Leasing – called FDGL and they said that the contract was through Wells Fargo, but we now owed them the money. Talked to WF again and they told me the contract was through FDGL, but we should talk to the person in sales at WF who set up the lease. We have been trying to contact her for 6 months and she is never available, the fellow helping me today said she was unavailable to talk to me today also. You have to wonder about a contract no one seems to want to take credit for. But I bet there are some pretty big bonuses for the person who sets up the most.
    My complaint to Wells Fargo was – we went into them because they said they would help us figure out the best solution to our very small business needs. They sold themselves as advisors – when in fact they were not doing that, but just trying to sell a product and contract. What they are doing is probably not illegal, but I do think it is unethical. And I really want to add my story to this site, so that trusting people will think twice before signing anything with any bank. It is pathetic that they are so hungry for money they take advantage of a tiny business.
    And our contract agreement says nothing about FDGL or the amount to cancel the contract. I’m sure it was in some other paper work, but it was not on the one page initial contract we got. We have no problem paying for the machine to get out of the contract – that is only fair, but they are asking over 6x its value.

  • First Data and Wells Fargo are in cahoots to rip users off. Each has hidden info about terms and agreements that can sink a new business.

  • Just started business in Feb and went to Bank of America for merchant account. Saleslady talked me into this credit card proccessing machine even though I was going to go with an I phone. I did not know that I was signing a 4 year lease. I was going to return the machine but even if i do they will continue tp charge me. First Data reps are very very rude! Bank of America should be ashamed for associating with First Data. Any suggestionss?

    • D. Watzman

      Why did you sign a lease in the First Place? Why are you upset with First Data? Bank of America sold you merchant processing and a lease, not First Data. First Data is only the processor. They sell wholesale rates to BOA, BOA marks it up, and markets both the lease and processing. Let me repeat, your beef is with BOA, not FD.

  • So glad I found this website. I’m starting a small business that will do primarily online sales so I’m researching merchant account providers. I talked to a First Data rep this morning. He wanted to sign me up immediately but being as this is my first foray into credit card processing, I want to comparison shop before I agree to anything. He said he would email me more information. The email looked like something a 10 year old would send-it was exceedingly short on specifics but had lots of highlighted words about free things. I sent a polite response saying that I wanted to see the fine print before I agree to anything. Based on all the other comments, I don’t expect a response as providing complete information upfront seems to violate their business practices.

    I understand that disgruntled customers are much louder than satisfied customers, in general. However, I already had doubts based on the conversation with the rep. He repeatedly demonstrated that he was following a script instead of actually listening to my responses. At the beginning of the conversation, I explained that I was starting a small business, etc. The business name (which he knew already) has the word ‘Jewelry’ in it but he asked me what type of business it was. Duh! Then when I got his email, that sealed the deal that this is a company I don’t want to do business with. It mentioned the transaction fee, the rates and the monthly maintenance fees. It gave no information about anything else, such as length of contract, termination fees, etc. And there was nothing professional about it whatsoever. Unless you do business with a lot of Nigerian royalty, then it might pass professional muster for you.

  • Amanda Moran

    After 12 years in business, I have just had the worst credit card experience with this processor. The agent told me that I was leasing on a month to month basis, with no long term contract. A year later when I decided to switch companies, they hit me with a $500 early termination fee. Should I have seen that in the fine print on page 46 of their program guide? Sure, but I still tend to believe a persons word. My small business has now taken a big hit. BEWARE and DON’T sign up with them. Their rates are high and the company is unethical.

    • After you cancelled and paid the $500 did they continue to charge you?? We were just hit with a $18,000 bill and lawsuit!!
      I’m confused since I paid the cancellation fee and they surely deposited that check!!

  • 1st Data processing called me and lied to me three times when I queried them about if they were my processor. Said I had been overcharged and a representative would be by to correct this. I checked with my processor and assured my self they are not my processor. Lie- lies- lies. Why would you want to deal with a dishonest company, especially whit your money?

  • I have had a lot of problems with first data. Make sure you read all the fine print. You may be quoted with low quotes but they don’t tell you about all the hidden fees , annual compliance fees that they charge every month and if the credit card is International or has promotions then you are charged more. If I could get out of the lease I would and I will not be recommending this company to any one!

  • Correction to my earlier comment.

    Pivotal Payments Canada starts deduction without notice of what we are paying before the contract was signed.

    • mike gorman

      first data has a lock on their machines so you cant go to any other merchant provider and use their service w that machine you just payed for….sounds like a scam to me

      • The FD line of equipment is designed,produced, and marketed by FD so the equipment is propitiatory No diff. than buying a MAC and not being able to use windows applications.

  • Mac
    March 31, 2012 at 1:05 pm (UTC -7)

    Reply correction. Pivotal Payments starts deducting “without notice.”

    First Data Leasing Canada is connected to Pivotal Payments Canada. You get signed up through fax machine by Axxess Payments and are not given the true cost of the contract. First Data Canada sends you a letter saying you will be paying $65 per month plus taxes no statements, no phone number to contact them also no address. Then Pivotal Payments Canada starts deduction without notice of what we are paying before the contract was signed.

    This is not about First Data Canada but they seem to be working together.

  • First Data Leasing Canada is connected to Pivotal Payments Canada. You get signed up through fax machine by Axxess Payments and are not given the true cost of the contract. First Data Canada sends you a letter saying you will be paying $65 per month plus taxes no statements, no phone number to contact them also no address. Then Pivotal Payments Canada starts deduction with notice of what we are paying before the contract was signed.

    This is not about First Data Canada but they seem to be working together.

  • Its amazing how a company with that rating still manage to be in
    Business. 3 out of 4 processing that tells me merchant sevices are all crook except for 10%
    It also tells me this company have political backing just like the insurance and medical in this country
    There is always some super power backing these theive. No sense telling my experience it have been told so many times here.
    The good thing is that we still have the freedom of speech, for now.

  • I just signed with Payment System, the sales Rep never mentioned or disclose anything regarding a 48 months lease with First Data Global Leasing (equipment that I don’t even use). He referred to the charges as “monthly equipment charges”.
    I even asked explicitly about the cancelation fees, he only mentioned a $299 fee, never, he mentioned anything about a Non-Concealable Lease termination fees, and he obviously made an effort to omit any disclosure of a Lease term with First Data Global Leasing.

    I now received a nice welcome package from First Data Global Leasing with a surprised 48 month Non-Concealable Lease at $599 a month, that’s $28,800 for leasing equipment, I don’t even need.

    This shady practice of First Data Global Leasing and their “service provider” (in my case Payment First) need to stop. If anything, we need to protect future small Business owner from this predatory scam.

    • Has your court case been settled??
      We are in the same boat and looking for advice..

  • It appears that some of the First Data’s sales reps are either disgruntled or working on their behalf. I am not certain whether this is a true sales rep attempting to secure information or if it is truly a disgruntled sales rep who is aware of the questionable policies of First Data. This individual goes by the name Joey Blank which appears to be fictitious. I will refrain from posting his email address in the case he is a real rep for First Data. I am interested if any of you have also been contacted personally by this individual. I have pasted below the text from his email. I have taken the liberty to replace his profanity with symbols but you will get the point. Bottom line is that if we were dealing with truly profesional people at First Data, we would not even be having these conversations. Sad!

    Email form Joey Blank:

    Hello Henry,

    I am a First Data sales rep and i noticed your frustration with how you have been treated. I understand that there were a lot of financial stress that was encountered. In regards to your frustration here is what i have to offer. You are getting fu@#*d. I give it another month or so and YOU WILL encounter these issues again. First Data keeps all personal information and uses it to track and follow where your are banking. If they want your money they will get it and there is nothing you can really do. You’ve been fu@#*d buddy.

  • Coleen Johnston

    When I was first starting my business I knew very little and went with the recommendation of my bank about leasing my credit card terminal from First Data. Now 2 years into the 4 year lease I am a little wiser and have realized I am going to spend $2280 to lease a machine that I could purchase for $408. Because it is a lease I am stuck. Being a small business $50 a month for the lease is a large chunk. The people at First Data have been less than helpful and basically tell me I owe over a grand to get out of the lease for a machine that is worth less than half that. I strongly recommend anyone considering a lease with them closely analyze the figures and research themselves before getting screwed like I did.

  • Phil Bullard

    I tried in February 2012 to find out when my contract is up and the lady on the phone told me it would be March or April or May the 15th, i told her that my business is closing. The following week I get a letter saying “that canceling your processor does not relieve you from your contractual agreement with First Data Global leasing. This Lease is NON – CANCELABLE. Now what is up with that. I found out that Tele/Check is part of First Data and can’t find out a number for them to call and cancel since I didn’t use them. So if anyone can give me a number I would appricate it. No one signs there letters that they send it out.

  • Norma Eastes

    I just read the review from a First Data Agent. I can assure everryone that she does not know her company very well. First Data held over $300,000 of our money for no really good reason. I was dealing with their Risk Management Department. We have never had bad credit card returns or bad credit. The issue was they did not understand the Vacation Rental business. My Sales Representative, did every thing he could to try to get us our money. So it is not the Sales Representatives.

    First Data needs to look at their over all business and make improvements to customer service.

  • I’m an independent sales rep for First Data.

    First, I can tell there are other processing companies giving bad reviews here.

    Second, the reason I chose First Data is they are the largest, have the best rates and most programs available to there merchants, a lot of value added benefits and I can tell you from e
    Thirdly, any industry has unscrupulous sales agents, you learn how to shop with bad experiences.

    Lastly, everyone of my merchants get interchange plus pricing and they are on a month to month. Why? because if I treat them fairly, I not only keep their business but but earn their word of mouth referrals.

    I can tell you that all the “customer service issues” here are mostly not valid, I’ve known first data since 2005 and have never encountered the “bad reviews” as in this site. Are there issues, sure, but not all because of First Data, one man seems right until another man explains his case.

    My point is this, make sure you have a good sales agent that is willing to explain the business to you. If you run into problems get your sales agent involved, its what there there for! Realize that every company has bad reviews in this industry, ITS BECAUSE OF BAD SALES AGENTS!

    • Phillip CPO

      Hi Calvin,

      I agree that bad agents are a big part of the problem, but the bigger issue are the policies that some of these providers have that let agents be bad. This is why I review providers and not agents. It all starts at the company level and works it way out to the agents. Secondly, I’ve reviewed over 115 providers and can tell you that not all companies have complaints. There are a handful that stand out from the crowd and go out of there way to create favorable policies and keep their merchant customers happy.

    • Hello Calvin,

      Like several other replies that have just been posted, I take exception with several comments you made. Our problems originated from, and were always with, the risk management department. I can tell you the name of the agent. His name was Andrew. Strangely, as Norma mentioned, we are also in the business of vacation rentals. Hmmmm… what a coincidence.

      I will admit that our sales agent, while trying to be very helpful, did not even know of some of the “rules” that were suddenly thrust upon us, withholding $5,000 of our money for almost six months. Like Phillip, I blame First Data for her lack of knowledge. We were in real estate for over 30 years, and to do our job we were required to take training to get a license to sell real estate, and were also required to attend 24 hours of continuing education to maintain our licenses. In my opinion, if a company is going to put an agent out there to sell their product, they should have at least a modicum of training. She truly didn’t know that Vacation Rentals are (in my opinion, very unfairly) frowned upon with First Data.

      I can also tell you that not all providers have this many bad reviews, and handle their merchants the way we were treated. I posted a lengthy story of our experience over a year ago on this site, and I can assure you that I do not work for one of your competitors. We did, however, switch to one of your competitors that had a minimum of complaints against them, and we were informed immediately of their policies regarding how they wanted us to handle the charges we made for reservations. This was one point of contention I constantly had with Andrew… none of the policies or regulations by the CC Companies for phone orders that were suddenly thrust upon us were ever explained to us. I asked Andrew and also the Customer Service Department multiple times to provide us, as merchants, some kind of manual to use so that we might be informed of these rules that allowed them to withhold our $5,000, and both departments said that nothing like this existed. When I asked the same question to the company with whom we are now doing business, I was immediately directed to a website for VISA, and MasterCard that clearly spelled out their requirements and policies about chargebacks.

      Worst of all (although losing $5,000 to a chargeback by an unscrupulous customer… he literally lied on his complaint and we had documentation to prove it) was that First Data did not ONE thing to fight VISA to get our money back, and also that Andrew NEVER returned our multiple phone calls. To us, $5,000 is a LOT of money, and we were in no shape to lose that in the dispute, but Andrew could have, at least, been sympathetic, or civil, or courteous on the phone to us, or simply respectful. Any one of these things would have helped our opinion of First Data. One day, we called the risk management department for the umteenth time, trying to get to speak with Andrew, and low and behold he answered the phone that time! My wasn’t he in a spot then! He HAD to speak to me! This is how it went for the duration of our troubles with our chargeback and First Data. Even then, he was rude, dismissive, arrogant, uncaring… when we hung up the results of our conversation must have been evident to my husband because he said my mouth was literally hanging open. In Andrew’s world, First Data had no responsibility to inform the sales agent OR the merchant of any of their policies regarding chargebacks. In his world, it was up to us to find them out…. somewhere!

      From what we gleaned, First Data will give any warm body the tools (meaning the contracts and the information as to how to buy a machine) to sign up with them. Our agent was in a kiosk at Sam’s Club, and I felt as badly for her as for us, as she truly felt awful that we had such a terrible financial loss as a result of her lack of knowledge about the company. In the beginning, after she signed us up, she passed us on the the Customer Service department of First Data for any future needs. When we went back to her, she was shocked at some of the policies that First Data used to keep our money, and told us that no one from First Data had ever educated her about these policies. I believed her. I don’t think they even give their sales reps any idea of just how slippery a slope this business is when dealing with credit cards to collect money from sales… especially in our business. She made many calls herself on our behalf, but was never able to reach the risk management department either… and SHE was representing the company!

      As you can see Calvin, reading your post has dredged up some extremely a horrible time in our life, and I can assure you that I DO NOT work for another company. I doubt that another company could or would put this much passion and anger, not to mention time, to make this post.

      In the end, simple respect and a feeling that we were VALUED as a customer of First Data would have helped, but we never received either of these from First Data. The company with whom we are now doing business (and I don’t think it would be appropriate to mention their name, but anyone can do an internet search for processing companies and their level of customer satisfaction… ours is number one in that area) gives us that in droves, and has educated us as to how to handle our transactions to PREVENT chargebacks and to do our credit card business safer and more efficiently.

    • I have to say I am so frustrated with First Data that I can’t even think . I’m sorry but they have the WORST customer service I have ever had to deal with and SOMEONE, my rep, the company or whoever is totally ripping people off. We recently switched our processing to First Data with the promise that it would save us money, I was unable to produce a current statement from our other company since they had gone green and for whatever reason couldn’t seem to get one to my email – my first mistake to trust the sales rep; he quoted me a 1.69% rate for all Visa/MC/Discover with the exception of company cards, fleet, etc. The rate was better than what we had and we went ahead and switched. I wasn’t receiving itemized statements which I thought was odd, but the rates seemed to be doing fine. When our monthly fee came out after a couple of months, it was EXTREMELY HIGH! We had never paid this much before so I called in and explained with no itemized statement, I wanted to know why this was so high. I was set up for itemized statements (can’t believe you actually have to request them!) and received the first one the first part of February, I looked at it and wasn’t sure how their fees worked. I called in and spoke with someone who explained to me all those additional fees were BACK BILL FEES, they had to explain because I have never had anything like it in the 15 years we had been in business, she explained this was for Reward Cards, etc.and there was no way for them to know what the fees would be until after a period of time, that’s why the first ones only showed up 2 months after we started processing with them – WOW I explained that this was much much more than we had ever paid before and that I was promised that this would save us money, the rep I was speaking with did some checking and told me there was nothing they would do until I had been on the program for 6 months at which time they would do a rate review. I wasn’t getting return calls from my rep so I called the bank, they had better luck than I did but still no one seemed to be doing anything. Afterward I did get a call back from my rep (they called and told him to call me), and they were supposed to review my rates. I told him that I would be cancelling this if it was not taken care of – as of today I still had not received a call – (this has been going on for some time) I again called my rep today – no answer “imagine that”, so I called in myself – they lowered my rate as per our conversation on the phone – why they couldn’t do this to start with I do not know!!!!!! Over the last several months, in the time it has taken me to figure this out, we have been charged an additional, probably around $1500, so much for saving money. As with everyone times are tight and I thought I was doing something to help us out, instead I spent money that we didn’t have to spend. I just want to cry but instead I’m just so angry that this is how things work. They will not go back and give me credit for any of the charges, and only today while I was on the phone changed me to a tiered program – WHY WASN’T I ON THIS TO START WITH???? Everything you do is on a laptop that the rep brings in and you trust that they are honest, now I understand that I am in a 3 year contract and it will cost me $500 to get out early, understandable if I just wanted to cancel for no reason but I should have been told this was the case – the rep on the phone said it’s in the lease she’s going to send me – 50 pages of lease ! My terminal, I just found out, is a “non Cancellable” lease – WOW, again I am soooooooooo stupid, was NEVER told that one. I know we can go to a different company and still use the same machine but I don’t like the terminal we have, it eats paper like crazy compared to our old one we had with our other company, but to get out of the lease we will need to pay another 42 months on our lease, yeah I think that’s what I’ll do – pay $2000 + to cancel the use of a machine and give it back. It would be wonderful if the reps would tell you all of this! I’m always told I’m too trusting of people, too nice – I have to say I don’t feel nice right now, just stupid and pretty much sick over all the money we lost, that we really could have used right now. Sad to say I’m certainly not going to be as trusting, I just learned a very expensive lesson, I never in my wildest dreams would’ve thought there was such a thing as Back Billing. I hope what you say is true and you are an honest rep, because right now if I could sing it from the roof tops that First Data is just a bunch of cheats I would! I have been trying AGAIN to reach my rep but of course no answer and no return call – I don’t know why I’m surprised I was trying to get in touch with him for a month or more.

    • Calvin,

      It is apparent that you do not know the company for which you work. You provided a lot of jargen with little if any substance. First, Every time I had an issue with First Data and stated my case to my sales agent, they were suddenly, without notice, moved to another area. Can you explain that? Second, Customer service is not service at all when they have no idea, or at least they say, what is going on with the persons assigned to investigate my claim. Can you explain that? Thirdly, First Data has a policy that limits the time allowed for a customer to dispute a claim yet they still without notice remove thousands of dollars out of a merchants account well beyond the alotted time for dispute and offer no reasoning. Can you explain that? Just because a company is the largest certainly does not mean they are the best. If you are trying to say that all of these good merchants that have listed their complaints are lying and YOU can explain why with a completely absurd statement that its the sales reps, you yourself have failed to effectively tell the other side of the story. First Data and the banks are not providing a service to merchants, they are killing businesses. I would strongly recommend you do your homework first and then be honest. We all know nobody wants to hear that their baby is ugly but my goodness, First Data is the ugliest I know of to date. You may be a good sales agent but we all know, your power is limited and you really cannot change what in my opinion are very corrupt policies.

  • The worst company you can deal with, they have access to your bank take any money they feel like.
    They play different games to cost you more money at your bank by blocking your batches at the end of the night. Siply small business can’t survive working with first data.

  • Horrible company!! They love to take money out for random service fees that are not listed on your statement. Plus they took out $1500 in three months for terminal fees. I have to call everyday to get my money back, and they say they need to investigate before the can refund. SO EASY TO TAKE MONEY, BUT WONT GIVE IT BACK!

  • John Lerner

    FIRST DATA ARE 100% CROOKS!!!!!!!!!!!!!!!!!!

    THEY STOLE OVER $4,000.00 From me. Then Billed my Corporate Bank Account Another $2,300.00 Because that is all they could get…Billed Amex, Visa, even More..

    On top of that, they forced me to close my Original Account back in March 2011 because of a security hack
    which never happened. When they opened up the new account, everything worked fine.
    But little did I know, since day 1 of opening that Account, they kept 100% of the money!!!
    On top of that, they kept billing for the the old account, now I have been sent to collections ?

    I have no idea how much they stole or billed on the second account because they blocked my access!!!

    They gave me a trouble ticket finally, after me calling dozens dozens of times, and now they will not speak to me at all about fixing any of it…

    FIRST DATA ARE CROOKS, LIES, THIEF’S!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I still 1 year later do not have any of the money the stole!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    • They just did something similar to me.

      There is no reason for them to hold my money.

      Their representative Britney wont return my phone calls.

      They have stolen over $30,000 from me as of 3/9/12.

      My account has no triggers which would even require a reserve account according to their written agreement.

      First Data is a fraudulent company that needs to be held liable for there actions.

      I was told by someone that there is a movement to Occupy First Data by calling Phone Banks and saturating them with calls.

      Here are the numbers that were given to me by the organizer:
      1-631- 683-6472


    Their customer service is atrocious and not one department speaks to another. It took them 7 months to record my change of business entity and new account number. During which time I have incurred charges on two seperate accounts, and they even held on to £12k of my money for 3 weeks; which is a lot for a small business. They lose paperwork, declare they have not received papers I sent by recorded delivery, and never call you back when they say they will. Currently they are holding more of my money because they paid it to a random account they set up for me, which I did not require, and which isn’t even linked to my bank details. After two phone calls, I can only ascertain that it is sat with a bank somewhere and have been told that the query has been passed to the investigation department. Is there even such thing, or is the ‘investigation’ department just overun with so many other screw ups that they don’t know where to start.

    I wish to god I had stayed with Barclays. Reductions on charges means cuts have to be made elsewhere and they are clearly being made in the First Data Customer Service Department.

  • Please do not do any business with this firm. They have the worst customer service and the total focus is to fee you to death. I had to change Banks just to get them from charging fees. After many calls they continued to rack up charges after I returned the machine as 1 part of the company did not know where the machine was and I had confirmation that it was received 8 days ago. Very poorly trained reps high hidden charges and fees. Stay away

  • SCAM, SCAM, SCAM – as if their customer service isn’t bad enough, they lock you into a very expensive lease agreement, with insurance, ontop of the equipment cost. THEY DON’T LET YOU OUT OF any contracts. I returned my unit, UNUSED, and they say they never received it, and have continued to charge me over the years for something I don’t have and don’t use. How can they have an A+ rating with BBB? – They paid for it, that’s how.

    • Yes, they don’t tell you the their lease is “NON CANCELLABLE”!

  • Very dishonest, absolutely stay away from these people. First data took advantage of our auto shop leaving us with no recourse due to a contract agreeement. Our first data representive has been conveniently transferred out to another department therefore we are not allowed to have further contact with him. I just wanted to ask our rep. face-to-face why did you deceive us? Did you really need the money that bad?

  • First Data Fraud, Beware!
    Fristly, they called you on phone telling you have suspicious transactions happening in your account. Then he will tell you they will rebill the credit cards, but you have to put more money in the account in order for them to hold and to investigate. When you suspicious the intention and didn’t put enough money. They just close your account and also take money from you checking and saving account in order to cover the balance for their investigation. Then That’s it! They made it and successfully steal money from your account.
    Will Frist Data give back your money? This is the question!
    How to avoid this? The is also the big question!

  • This company has the worst customer service. We’ve built our own POS system with pcAmerica and was trying to activate an existing terminal merchant services on this platform. We were promised the information at least 3 times over the past 5 days and we are still waiting … Every time we’ve contacted their customer service, we’ve been bounced around to different departments (minimum of 4 transfers per call) just when we’re trying to get an update on the work they were supposed to be doing. Will probably switch to a different company as soon as possible.

    • You need to call an authorized pcAmerica dealer. pcAmerica is a very easy POS to setup for credit card processing. With first data you need you need to first create a north(cadnet) front end platform. Once you have that setup, you can then provision pcAmerica to work through FD. Its not up to FD to support POS systems.

  • I agree with the poor customer service at First Data.

    I am merchant that never get a good response from First Data.
    I don’t even get return phone calls or emails unless I email a manager.

    Poor management and lack of transparency of policies. When asked detailed information about fee structure and chargebacks, none was given.

  • Don’t Trust them! They are awful. They have lousy follow up and customer service. The sales reps lie, and do not give you copies. They have you sign on a terminal and you don’t get full disclosure. If you change companies they hit you with a $500 early termination fee, that they didn’t tell you about.

  • Harvey Miller

    I hate this outfit.
    They overcharged me for years for online processing.

    When I indicated that I wanted to close the account, they kept charging me.
    I finally had to close my Citibank account to stop it.

    Now they have given me a bad rating with Experian, destroying my abillity
    to secure credit.

    I eagerly await the day when Paypal wipes them out.

  • Steve Mattfeldt

    we have used their service since 2008 with a lot of difficulty. they will not send us a replacement unit until we agree to a four year extension on our contract. i strongly urge anyone thinking about using their services or products to look very closely at your contract and agreements. once we closed our account the bank was willing to reopen our account and send us a new unit with free rental fees for one year. do your due diligence here, this company isn’t for everyone.

  • First Data has misleading Terms of Service which seem to surface at their convenience. I run a small event planning business and came to realize that First Data is no longer competitive. Their fees are much higher than I can afford.
    Consequently, I cancelled the service… or tried to. Even though it was cancelled a month ago, they continue to bill my account.
    They also said there would be a $90 cancellation fee, something that was NOT mentioned when I signed up.
    There are much better credit card processors out there. First Data is among the worst.

  • Norma Eastes

    I work for a Small Business Owner that relies on credit card transactions to provide services to Her customers. We have been in business 18 years and have had no problems with charge backs or fraudulent transactions. However this fall our credit card processor First Data, decided that we were a risk. At that time they demanded that we get a Letter of Credit from our bank for $50,000 to protect them. Once we got the Letter of Credit they would not accept it because they required the bank to allow them to renew the Letter and to be able to transfer the Letter to someone else. Our bank would not do that. Our Bank was protecting us. Until we did they held $127,000 of our money.

    I am a Vacation Rental Agency. This money does not belong to us, it belongs to our owners that we manage properties for. We provided them with Escrow statements showing that we had more than enough in the account to back up these transactions. This escrow money is in this account until guests come for their visit. Legally we cannot use that money until the guest arrives. The money we get from the Credit Cards was the balance of the money guest owed and we needed it to pay the owner of the unit. First Data put us in a position that we would have to break the law. We sent them financial statements showing we were a reputable company. We sent them our balancing reports and procedures. None of this made any difference to them. By holding this money they could have put us out of business. Luckily we found a Credit Card Processor that understands Vacation Rentals and have changed companies, but this should not be allowed. Most Small Businesses would not have the luxury of having that kind of money to back this up.

  • First Data is a company I would advise business owners to avoid. There are better payment processors out there. Our company was charged an exhorbitant fee to use them and when we requested closure they still continued to charge us a monthly fee. And to top it all they finally charged a $75 fee to close the account. Stay away is my advice.

  • Signed up for First Data,Rep H.H. never said anything about 4 year lease and exorbitant fees what he talked about was the 2.??%,after 4Hours of listening him talk signed up under Sams Club returned under 3 month trial clause cause of all fees taxs and such April,29 2011 shipped date to mellvile NY was to arrive on May 3 2011 by end of day,just got this months statement and low and behold $328 +$ 21 fees charged by First Data for missing equipment!!

  • Joe Stockdale

    Beware of First Data! I have warned you. They don’t care. They tell me one thing but send a bill that is not the same. When I questioned them they say sorry I will fix it and then don’t fix it and will not refund the money. I have made over 100 calls to my sales rep and his boss and they promised they would get me a refund and then 6 months later say sorry but can’t. Then I talk with their supervisors to get a small portion of the amount refunded. They have just been leading me along hoping I would just leave them alone. Please beware when dealing with them.

  • I agree with what most of them are saying here. First Data is the worst company to work with if you are an online business. I was introduced to these guys through Citibank where I have my business checking. They charged me a huge set up fee, a min monthly fee, and a maintenance fee, all the day I opened my account with them. and guess what, they dont provide the payment gateway. I was asked to use to set up my payment gateway. So I really did not understand why I was paying FirstData so much when they really don’t provide even a payment gateway. I was just looking for something like Paypal to take transactions on my website and put the money in my checking the next day. Apparently, FD has a whole separate price schedule for that, which is separate from what I already paid.

    I think FD’s business model is to partner with banks who dont have their own merchant services and get free clients from the banks, and then charge them with fees that no one has ever heard about.

  • WOW!!!!! Something told me to do a little research on Firstdata and all I get is nightmare stories that match my own. I had a customer file a claim with Forstdata that was an absolute lie. Firstdata, without any notice, snatched $2500 from my business account at SunTrust Bank. Fortunately, we had all of the paperwork and documentation to prove we shipped the product on time to the customer (a dealer of ours) and their customer refused delivery. We even went so far as to pay for shipment back to our facility to avoid our dealer having to pay freight company storage fees. At any rate, we won and we were reimbursed but the NSF fees were not covered by Firstdata. We paid our dealer for the product less shipping and NSF fees and put the product back into inventory and fired the dealer. I thought it was all settled when last week, Firstdata for the second time, deducted the entire $2,500 from my account again and with no notice. They clearly had no idea that we had paid the dealer for the product and returned it to our inventory. Even more, it was far beyond the 60 days that the dealer had to dispute the Firstdata decision. Now my account is frozen and I am unable to conduct business. At this point, I am looking at taking legal action against Firsdata and Suntrust bank. If anyone is as pissed off as I am, I am all for a class action lawsuit against Firstdata. I can be contacted at [email protected] for anyone interested or any lawyer interested in our claim. FIRST DATA, IN MY OPINION, IS THE ABSOLUTE WORSE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DO NOT WASTE YOUR MONEY ON THESE CLOWNS!!!!!!!!!!!!!!

  • We’ve used First Data to process credit card transactions since 2006. The account was setup for a prospective business that we created on the internet, but the business has not done $1 worth of income since its creation. However, every month since 2006 we have been paying First Data $62.95 per month for the opportunity to process a credit card. In October of this year 2011, I discovered First Data had charged us $12 for the monthly paper statement we get. So, I called around and discovered we could get the same credit card processing service for $30 per month from and they also charge a lower percentage % on credit card transactions, if we ever have one. So, I called First Data to inquire about a better rate, a reduction in the print fee for monthly paper statements. They had nothing to offer or the desire to negotiate. I was forced to leave them for a better deal, and First Data instructed me on how to send a letter for cancellation. They didn’t tell me the letter had to be post marked by the 15th of the month to not get charged again for monthly fee, and they did not tell me they would charge $75 for closing the account. First Data has not justified why they need to charge $75 to close the account. But sure enough, going back to our contract we found the paragraph that calls for closure fee. So, First Data has collected 60 months of regular fees at $62.95 per month, and addition annual fees for members and more fees for PCI compliance, and we have paid more than $3,777.00 for the opportunity to precess credit cards and we have done no business. Its not their fault our business failed, but charging another months fees because we were not told to submit a closure letter by the 15th and $75 to do the closure is real, low down, greed. People, this is a BIG bank and once you let them have access to your checking account, they can take out any amount of money without previous notice to you, and you will play hell to try and get it back. I still have not received call about my complaint and demand to return the $75 to my account.

    Our only recourse to spread the word about First Data to warn the prospective merchant to look elsewhere for a safer and better business deal in regards to opening a credit card processing merchant account.

    We’re going to the local banker on Monday to be sure the account will no longer give access to First Data because First Data is not to be trusted to stay out of the account.

    This is an excellent example of BIG bank GREED with their mantra: MONEY, MONEY, MONEY!
    Just like the radio ad. And it is our money they are taking away from us.



    They cost TOO much and they will take your money without cause and warning.

    FIRST DATA is very GREEDY.

    Go to another merchant account system if you have to process credit / debit cards.

  • Brandon Raynor

    These guys absolutely suck and are thieves. Dont sign up with them. They kept charging me for months after i wrote them to disconnect and lied and claimed that the post office rejected letters to my house and all sorts of stuff thats absolute nonsense in an attempt to keep ripping me off
    They are the biggest rip offs and thieves.
    They are a total scam organization

  • jaimin patel

    make sure you read fine print before you sign any document because i have worst experience in my 15 year carrier as retailer i call one of rep in first data center for processing for credit card trans and i ask for term and condition for aggrement for service and rep says month to month and no early termination fee so i did it and after five month of service i seen my statement there charge is so much i can’t believe it so i call for cancelled my service and rep ask me why i said to them too much charge and rep says do you no there is early termination is $500.00 and i ware shocked i have an argguement and i was so angry i told rep just take and don’t ask me any question and i hung up my phone

  • Carol Jacobs

    First Data…small businesses stay away. Just got my bill they took 3.55% of my transactions. When I called to complain they said now they could talk about a lower charge. Customer Service said they are complaint based on lowering fees.
    Well I am complaining and I’m finding another service.

  • After 10 years with Elavon, I was approached by a First Data salesperson and after numerous conversations, decided to switch to reduce my fees. Elavon’s fees were very high. Everything was fine for three months. Then I got a call from risk management. They reviewed my account and told me I needed to open a collateral account and 20% of our deposits would be held back indefinitely to cover charge backs. We never had a single charge back in 10 years with Elavon.

    Meanwhile, they held all of our deposits and made us miss payroll. Now I am in the process of reopening my account with Elavon. I’d rather pay the high fees and have my deposits than be the victime of extortion.

  • Jennifer king

    First data is the worst credit card prossing company my company has ever used. They fail in customer service, and continued to take fees from my account 2 years after it wad closed. I had 3 accounts with first data. Be aware & do your research!

  • After an exhaustive attempt to get the monies for a large credit card purchase, there were numerous assurances that the money was on it’s way to the bank account. However, it was held over a weekend, transferred on First Data side although no confirmation was supplied when requested and generally not provided the option to speak to a manager.
    Once and if we receive the monies, First Data will be immediately cancelled. Paymantech will be the provider of choice. Do not use this company.

    • BTW First Data processes for Paymentech, in fact First Data processes for about 80% of the worlds companies either on the front end or the back end.

  • Stephanie Blaze

    What ever you choose don’t go with first data. I have used this company for 3 years and had so much trouble. It charged me for fee’s I had know way of knowing what they were for. Every time somthing was wrong it was because of there unorganized employees who would not get it right.When the machine I bought would be down it would take 3 hours for them to figure out what was wrong .This happened 6 times in three years.You will regret going with this companie.

  • My story is very similar to David’s comment on 11/23/11. I was contacted earlier this year & told I had to COMPLY< COMPLY< COMPLY. I told my sales person my biz was in trouble & he said the contract could be transfered to a new owner, no mention of the length of the commitment. When the equipment did arrive I had extra pieces, I called the company to get an address & the gal on the phone knew who my sales person was & said I would not be charged so what did it matter? Am I warehousing thier equipment ?? I'm still not sure if they were a legitiment contact through my bank (Chase, that's another story) or if they got me on a cold call. I'm returning the equipment this week, and probably lookng at filing bankruptcy, so much for the small business in this economy. Thank you for your time…

  • David Stuart

    In October of 2010 our business signed up with First Data in a Citibank office where we held our bank account. In 2011 First Data increased its compliance fee by 50% from $99 to $149. We began to explore alternatives and found a good one using Paypal. When we contacted First Data they informed us that we had signed a contract for three (3) years. When I inquired where that information was located in my contract they informed me that the information was included in a “Program Guide” 46 pages long and that we had signed a confirmation indicating that we had received the guide and read its contents.

    We did sign the confirmation page but we never received the “Program Guide” nor did the sales person inform us of the duration of the contract or of an early termination fee related to the contract.

    Foolish me, trusting the First Data salesman to be open and honest about the terms of the contract. It’s clear that the salesman failed to provide the Program Guide but asked for a signature on the confirmation page anyway.

    I feel deceived and duped. Treated like a mark rather than a client.

  • Mark Thompson

    If you are a low volume user, stay far away from First Data. The last three months, my fees almost equalled my collections. In August I charged a customer $50, my fees were $48.60. I paid First Data over $500, collected about $1400 gross, so fees were about 35%.

  • debbie ciolli

    I can VERIFY.. EVERYTHING these people are saying!! Every SINGLE statement is TRUE! They are CROOKS! They LIE and it IS SAMS fault, IT IS FIRST DATA “glObal?” Leasing…it IS MERCHANT CREDIT CARD PROCESSING….and MANY “other” names they will “call themselves”….it was ALL THROUGH SAMS….and FIRST DATA!! Yes they have SALES AGENTS…and YES they WILL LIE to You, YOU THINK YOU ARE DEALING WITH A REPUTABLE Company because it has “Sams” associated with it…BUT….I am Here to tell you….We have had the Horrible Misfortune of Ever Signing with these “liars”….and they have consistently CHANGED the.TERMS.. fees, taxes, THAT PCI Crap the one person talked about…..all Kinds of EXTRA “charges” even the One talking about “can we say….My name is Peggy?!” Hilarious and ALL TRUE! Except mine were from “India!”….and they also tried to tell me even IF I scratched out and initialed THE TERMS I AGREED TO….and they did too by ACCEPTING IT!” they now say after 3 years of non use, and I only signed for 2 but didn’t want to FIGHT them…since they have ALL of your Private, Personal, and BANKING Information!!!! so we continued to pay for another year….oh and I Nicely asked..several times for a buyout, and also for a cancellation MANY times, they always said NO, you WILL be charged this and that, you WILL have a Collection and a Bad Credit Mark against your C/R….and they know IF you have a GREAT REPORT” you DON’T want this!!!! so they continue….to THREATEN you and you do like a GOOD LITTLE AMERICAN and TRY TO MAKE YOUR “obligations!”….yet look Further and you will find, that even people who have MET ALL “THEIR” CONTRACT “OBLIGATIONS” THESE CROOKS CONTINUE TO TELL YOU….THROUGH….SOMEONE NAMED….NOT PEGGY….BUT “ACE” AND MARIA!! AND ONLY GOD KNOWS WHAT ELSE THEY MAKE UP, BUT I’LL TELL YOU THIS…THEY MAKE UP BRAND NEW TERMS AND LENGTHS OF CONTRACTS!! THEY ADMITTED TO ME….YES YOUR CONTRACT FOR “PROCESSING” FEES IS OVER, WHICH YOU BET IT IS, AND I STILL PAID ONE EXTRA YEAR ON THAT….BUT NOW THE “FIRST DATA” PEOPLE TOLD ME….”WELL YOUR “PROCESSING PART OF THE CONTRACT IS OVER BUT YOU STILL ARE HELD BY THE EQUIPMENT LEASE/RENTAL FOR 48 MONTHS! AGAIN LOOK FURTHER…YOU WILL ALSO FIND PEOPLE WHO HAVE BEEN SCAMMED JUST LIKE US….WENT THE 48 MONTHS AND STILL THEY ARE REFUSING TO STOP DEBITING THEIR ACCOUNTS!! STAY AWAY FROM THESE CO’S ASSOCIATED WITH: SAMS….MERCHANT CREDIT CARD PROCESSING AKA SISTER OF “FIRST DATA….ALSO SOMETIMES REFERRED TO AS..”FIRST DATA GLOBAL LEASING??””BUT DEFINITELY >>>>FIRST DATA ……STAY AWAY! THEY LIE, THEY STEAL AND THEY ARE CROOKED AS THE SUMMER DAYS ARE LONG!! i KNOW! PERSONALLY FOR THE PAST 3+ YEARS!!!!!

  • Joe Stockdale

    This company is TERRIBLE. They promised to match a competitors offer and when I discovered years later they were not matching the agreement I notified them to get my rep to apologize and tell me that he would get it refunded. 12 WEEKS LATER with me calling him 2 to 3 times a week they finally say they will not give me a refund because I have no proof he told me this. WHAT??? I guess he is telling them a different story then what he is telling me. I would NOT trust this company and would stay far away.

  • First Data is SUPER EXPENSIVE. I started with but they were bought by FirstData. Slowly but surely they raised rates until they were just way too much. I switched to FLAGSHIP. I am now paying $45-50 a month instead of $130-140 a month for same service and transaction amount !!

    • I’ve been having a miserable experience with First Data. I copy Mark Staples Jr. (Fist Data Sales Rep.) and First Data Customer Service because their stories have been inconsistent.

      Sorry for long email below.

      I’ve been trying to cancel my service with Fist Data since September 1st but found out that it is not possible. I was introduced to the sales person at First Data, Mark Staples Jr., through Sam’s Club #6657 in Novi, MI in July. I explained to Mark that I’m a start-up business owner who is interested to get a credit card machine to expand business. He explained the services to me, the service signed up (would have at that time) totaling service fee and credit card terminal lease is $17.95 plus each transaction fee (1.49% + $0.25 transaction). Also, being a Sam’s Club member, there is a 90 days free trial in case I change my mind. The terminal return shipment fee is $19.95 and there is no cancellation fee. It sounded like a great deal and I signed up with Mark after spoken to my husband. After into a month of using it, I found out from my bank account that fees are much higher that I would imagine, I contact First Data customer services and they told me many other hidden fees.

      Fees changed from my bank account from 9/6-9/7.
      FDGL LEASE PYMT 052-0749598-000 PPD ID: 1000010839

      FDMS OKB INTERCHNG 367287660883

      FDMS OKB DISCOUNT 267287660833 CCD ID: 459212693

      FDMS OKB FEE 367287660883 CCD ID:4592126793



      These changes were enormously high considering the small margin of profit from my start up business. So, I decided to cancel my service with Fist Data and begin calling them. I’ve called the customer service numerous times and there was always there is someone that I need to speak to. After weeks of calling (more than 20 calls and spoke to 7 different people), I finally got into heated argument with Fist Data. They finally partially accept partial account cancellation. They said that my credit card service can be cancelled but the lease service account cannot be cancelled. I contacted Mark Staples numerous times in the following days, I got hold of him twice (once from my husband). Mark assured me that our account had been completely cancelled and I’m not responsible to continue leasing the equipment. However, I kept receiving reminder letters from Fist Data informing me that I’m responsible for leasing the terminal (credit card charge machine) for the full term of 4 years period, and threaten that I’m subject to personal credit degrade and collection activities if I didn’t pay. Thinking in my mind that without account service, what is the use of the credit card terminal? Attached letter is the 3rd reminding letters I receive on 10/1.
      I felt that I was being scammed into a deal that cannot be getting out of. The customer service had said one thing and the sales person said another. I signed up with Fist Data in good faith believing that it is a trusting the company because of their association with Sam’s Club. I’m a responsible person and do not want to be harassed by First Data. No one should be in this kind of situation. I think Sam’s Club should re-evaluate the legitimacy of First Data and their practice.

      Tyng Chan

      From: “[email protected]
      To: [email protected]
      Sent: Tuesday, September 27, 2011 12:50 PM
      Subject: <>
      To help us provide the best service possible to you, please do not change the subject of, or any replies to, this email. Cheong: Thank you for contacting Sam’s Club. We sincerely apologize for any inconvenience this issue may have caused you. Unfortunately, your email was received incomplete. Please reply back with additional information for further assistance. If you need further assistance regarding other issues, please use our Answer Center located on the bottom right-hand side of the webpage. Just click on Help Center. Regards, Carolina Sam’s Club Member Services

  • First Data is about the worst company I have ever dealt with. I purchased a very expensive POS system through my bank and the service went through First Data. A couple of years later I no longer had need to that system. I contacted First Data regarding selling it to another business. I was first told I had to sell my business and if the POS system with it, they would allow a new customer to sign up and continue to support the system. I argued that point and was then told that an ISO for First Data could re-assign the system and again set it up with First Data if I sold it. I did so. Now First Data says they are not taking any more new customers on that system and will not allow the customer to sign up and use the system. What a racket this company. Stay as far away from them as possible if you are a small business person. They will screw you.

  • Brian Garcia

    I have first Data and they started charging me a non PCI validation on my
    bill.They told me I have to pay a 40.00 annual pci compliance or they will change me 10.00 extra a monthThis is a big scam stay away.

  • One of the very worst customer service experiences I have ever had. Not a single person I spoke to even pretended that they cared. Poor customer service personnel, training and management.

  • Does anyone know of a way to get out of a 4 year lease with First Data? Our business is not up and running as we are working on capital projects for the business and they are really cutting into our “progress” with the monthly fees for something we are not using and will not be using for several more months! The system was leased thro a First Data representative, not by another company.

  • We are thinking of changing our merchant processing company, based on a rise in their fees. After reading reviews on differrent companies, I wonder, are there any reputable Credit Card processing companies out there? It seems the fact that they have access to your bank account, they can do anything they want with no one to police them.

    • Phillip CPO

      Hi Jackie,

      There are a few reputable companies in the credit card processing industry, and there are a lot of bad ones too. It is very important to research any company that you are considering doing business with. Keep in mind that nearly every merchant services company has at least a few complaints, so it is more important to pay attention to the content of the complaints. If you see lots of reports of undisclosed fees, contract terms and equipment leases combined with horrible customer service complaints, then it is probably a good idea to avoid that company. Even reputable providers will usually have a few complaints about fees or customer service, but often times those are due the merchant not understanding credit card processing costs from the beginning. First Data has a lot of complaints simply because most merchant account providers use First Data as the processor, including Bank of America and Wells Fargo Bank. It is said that 3 out 4 credit card sales in the US are processed by First Data. What is more important to look for is complaints against the company that is supplying the First Data processing service, as they are usually responsible for setting the contract terms, pricing and handling customer support. If you haven’t already, check out the Recommended Processors page for a list of reputable merchant account providers.

  • Richard Murch

    These people are a joke, I have never seen much incompetence in my life. We closed our account with a fax on 7/22/2011 but on 8/8 and 8/15 they still took money out of our checking account. When I call again to fix the problem another dept. says they did not see the fax but customer service did. There is a total lack of communication between depts. Now I need my wife to call because they will not talk to me all of a sudden.
    Be smart, don’t use this company. All they will do is keep stealing money from your account.

    • Donna Reiser

      STAY AWAY!!!Same thing is happening to me-my son quit the business, sent faxes, letters, etc. 1 and 1/2 years ago.I took over, opened a new account and everything seemed fine until I tried calling customer service a month ago.They’re denying that he ever closed his account, even though the $ has been going into my account.I spent 30+ hours on the phone with the most rude, incompetent people, who barely speak english and never give their real names(Bud,Buck,Dexter,etc)Then they just put you on hold and finally after being on hold for hours-just dis-connect you.They are denying everything although they have read directly from the documents they deny having.They are now taking out fees from my account$407 in one day on top of taking fees before the deposit to my account.I have had to just settle my account and lose many transactions(MONEY) because they refuse to fix the issue, and I just need some $ in my account.This company is about to put me out of business because they are stealing so much $ out of my account!They told me they are taking extra fees out of MY account because my son owed them-not true because they tell me all this time that the account was His all along!Ridiculous!If you go with this company-you will lose!I am going to the State of Tennesse Attorney’s General office this week.Maybe they can help-otherwise I just have to sit by-and watch them clean out my bank account everyday!I have an independent sales person-what a joke-she can’t get through to them either.They al;so said they would transfer me to different departmet, which don’t exist (Does the commercial My name is Peggy..sound familiar-it’s true with this company, except it’s not funny because theySTEAL EVERY PENNY FROM YOUR ACCOUNT AND DON”T GO TO JAIL FOR IT!)

  • Research, research, research! Do NOT sign a lease for equipment either. This was our error some 4 years ago. The lease at $35.38 per month, non-cancellation clause, false verbal promises (Free ink! Free paper!) make any merchant new to accepting credit cards bait for company’s like First Data. I’ve learned the hard way and am just making this suggestion to new-bies.

    • Phillip CPO

      Hi Debbie,

      First Data is often times just the processor and doesn’t set the terms of your lease or contract. Did you sign up for First Data through another company?

  • Joanna McDermott

    Do not even consider using this company. ALL of the problems we are having with First Data are not even remotely related to Sam’s Club, the third party company who sold us the account. We had been using First Data for four months when we had the unfortunate experience of a chargeback from an unscrupulous cardholder. Basically, he bought something that had a very clear No-Refund policy, and he changed his mind for self-serving reasons (not product-related reasons) and filed a chargeback. We sent 30 pages to First Data supporting our side of the dispute, and we won the dispute. However, now his credit card company is coming back to appeal, and First Data is holding our money ($5,000.) Actually, I can understand them doing this, and this is not our complaint with First Data, but this is where it gets good. SINCE we won the case, we were sent a Letter of Termination by First Data telling us that because we had a chargeback in such a short period of time we are now considered to be too risky as merchants, according to Andrew Kane in their Risk Analysis Department. They will not refund the cost of the terminal that we bought, which is proprietary to First Data, and cannot be used with any other company. Consequently, we are not only out of a processing company and have a black mark against us with other companies to which we have applied due to NO FAULT OF OUR OWN, but we are stuck with an expensive terminal that is of no use to us. But the worst of it is that not only is First Data holding back the original $5,000, which was the amount of the chargeback, but they have continued to withold all of the new transactions that have come in since then, totaling thousands of dollars before a few days went by, and we realized that our sales were not being deposited to our bank account! When we try to talk to someone with First Data, Andrew Kane not only does not return phone calls, which we leave every day, sometimes two and three a day, but his supervisor does not return our calls either. The Chargeback Department tells us that they cannot make the decision to release our money. We have yet to be given a reason as to why the money above and beyond the amount of the chargeback is being held. The original issues with the chargeback were resolved (decided in our favor) over four weeks ago, and that is how long we have been trying to get someone in risk management to talk to us. Day-before-yesterday I happened to get lucky and Andrew Kane picked up the phone in his department not knowing who was calling. When I had him on the phone he would still not give me a reason (other than they are now considering our business to be high-risk – all because of a charge back that we are clearly in the right about, and even won the first round of the dispute.) He would not release our funds, and when I made the point that none of these actions are even allowed per their own contract, he would be silent, and then change the subject. I told him that I wanted a resolution to this right that minute, as he has had almost a month to rectify the situation without so much as an e-mail or returned call, and he refused and mumbled some garbage about having to “run some figures.” I said that I would wait while he did this, and he said that he could not do it with me on the phone and that he would get back to me by the end of the day or tomorrow. Needless to say, he did not get back to me by the end of that business day, and I do not anticipate hearing from him tomorrow. We are now afraid to run anymore charges through in the event that they continue to keep our money from being processed, and hold it back as well, so we are essentially unable to do any business. We have suffered greatly with this economy, as have so many other people, and if this continues we will be OUT of business. Again, none of this has anything to do with Sam’s Club, and all to do with First Data’s practices. We are wondering if this is even legal, and are considering getting an attorney so that we can, at least, get our recent transactions released and have some revenue. This has been a nightmare, and First Data has put us through hell. I agree with the person who suggested looking up all of their complaints, and many of them are identical situations as ours. It is beginning to look like a scam, and we wonder what the Attorney General would think of a company this large, that illegally withholds money. It really is tantamount to stealing. Again, DO NOT USE THIS COMPANY.

    • Reza Mobrem

      Hello Joanna;

      I was reading your story and decided to contact you because of the issue that you had with your card processing. I believe that I may be able to help you with processing going forward. Please feel free to contact me via email or at the office and we can discuss this matter. I look forward to speaking with you.


      Reza Mobrem
      Managing Partner

  • I just talked with them about a new account through Sam’s Club. They said there is a 90 day no-questions-asked cancellation and after that it would be $90 flat to cancel for any reason. And if we purchase the terminal from an independent seller, we wouldn’t be locked into a lease agreement for the terminal. The rep said the cancellation language did not appear in the contract but on the “overview” page and is something offered by Sam’s Club, the ISO in this case. Is that something I can trust?

    • Phillip CPO

      Hi Jane,

      I do not recommend taking anyone’s word on something like this. All merchant account agreements have language regarding the length of the agreement and the cancellation penalty. Whatever the contract says is what they can enforce. If the overview page isn’t considered as part of the contract, I wouldn’t trust it.

  • Do not use this company. Search “First Data Complaints” and you will be overwhelmed by the amount of people that have been effected by this company. 6 months after canceling my account with them due to excessive BS fees, I have been charged ANOTHER fee from them. I canceled my business banking account to keep them from charging again in the future.

    • Phillip CPO

      Hi Bryan, thank you for sharing your experience. First Data’s credit card processing services are often sold by other companies who are really the ones to blame for the problems. Were you dealing with another company when you got your First Data merchant account?

    • This company is an absolute scam. They charge clients twice, they have no solutions, they lie about what is in the contract, then refuse to deal with customers properly. So so scary. We transferred all the $ out of our business account just to make sure they don’t have access to screwing us any further. It’s the worst company I’ve ever had to deal with and would not recommend this to anyone EVER!!! Flashy machine, shit service!!!

Leave a reply

Your email address will not be published. Required fields are marked *


Comments must contain details about your experience. Please do not use ALL CAPS. Self-promotion, marketing content, or contact information of any kind will not be published. By submitting a comment, you are agreeing to our Comment Policy


Copyright © 2023, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.