FrontStream Payments Reviews & Complaints

BBB Rating Analysis for FrontStream Payments

FrontStream Payments is not BBB accredited and has an “A+” rating. The business has been operational for 16 years. There are no customer reviews on the BBB website for FrontStream Payments, Inc. However, there are 2 customer complaints closed in the last 3 years, with none closed in the last 12 months.

Negative Feedback

I have had a “****************” account since Jul 09, 2019 9:53 PM CDT. I have participated in 12 auctions and paid for all of my items without any issue using the same credit card. However, on October 26, 2021, my account was removed without notice of any kind. When I called to find out what the reason was for my account to no longer be active, I was told that it was not removed. However, I was not able to log in. I was told to create a new account, and I did that. That account was also canceled. I called numerous times asking to talk to someone, and all I got was hung up on. ****, who is some sort of director, finally got on the phone and proceeded to tell me that all of my bids were fraudulent, and they were not going to talk to me. They have blocked me on ********* and when I call now the phone just hangs up. They are claiming my bids are fraud, but it is MY credit card with the billing address to my home. I have paid for every bid that I WON and never had an issue. ***** is another worker who claims she will call me back but never did. They failed to even assist me. My Credit Card has no issues. None of my bids are fraudulent, and I am a 100% real bidder. I have not violated any terms of use. Now they will not talk to me but have charged my card for all of my bids $3,896.34. – Complaint from October 30, 2021

Positive Feedback

There are no positive reviews published about FrontStream Payments, Inc. on the BBB website.
Source: BBB

Trustpilot Rating Analysis for FrontStream Payments

FrontStream Payments has a rating of 3.7 out of 5 stars on Trustpilot, based on 1 customer review. The company is categorized under the Card Processing Service sector. The single review available is positive, highlighting a quick response and helpful service.

Negative Feedback

There are no negative reviews published about FrontStream Payments on the Trustpilot website.

Positive Feedback

Received An Answer Quickly. I was having such a difficult time finding a credit card deposit amount that, reached out to FrontStream, and within hours I received an explanation with visual screenshots. – Review from October 9, 2023

Source: Trustpilot

TrustRadius Rating Analysis for FrontStream

FrontStream’s software service Panorama has a score of 8.0 out of 10 on TrustRadius, based on 6 reviews. The software is used primarily in the nonprofit sector for fundraising activities like auctions and event management. The reviews highlight its ease of use, reporting capabilities, and community fundraising features. However, some users have expressed concerns about its dated appearance and customer service issues.

Negative Feedback

Our organization used FrontStream Panorama for 1 year before deciding to no longer continue that partnership. It was used by the three members of our development team but was implemented and used on a daily basis by myself. FrontStream Panorama is an online fundraising platform that allows you to make different pages for different fundraising campaigns and events. They use a payment processor that is linked to process those gifts. The customer service at FrontStream Panorama is virtually nonexistent. After our implementation and connection to Salesforce we were having a lot of major issues. Unfortunately, it felt like our account manager and the general customer service at FrontStream Panorama did not care. It came to the point where our Chief of Development had to reach out to a higher executive in the company because 6 months into switching to their platform nothing was functional and no one was making any attempt to solve the problem. – Review from February 28, 2019

We are currently using Firstgiving as a peer to peer solution for a fundraising campaign. This is the 5th annual event and we have always used this platform. We are a small organization and this is one of our largest fundraisers so we cannot afford to have issues, but this year the product has not functioned in the way it is supposed to and we are losing donation dollars as a result. Two weeks ago we started receiving questions from donors because they were having trouble making donations. The pages wouldn’t load or they would get part way through the donation process and the page would buffer and they couldn’t complete the process. Some had tried to donate 3 or 4 times unsuccessfully. We have been told this is fixed now, but we still hear intermittent comments from people with issues. Customer Service has been awful. It is difficult to reach anyone and when you do the updates are not not very helpful. It has been nearly two weeks with no progress. – Review from October 22, 2019

Positive Feedback

We have used FrontStream Panorama to utilize the Bidding for Good platform. We have been using this to have online silent auctions and mobile bidding for our annual fundraisers. It was easy to use and also easy to learn and set up. I also liked that our event was shared with the Bidding for Good community to leverage more donations. Bidding for Good offered a robust training and tip library, as well as many reports and email communications. – Review from May 15, 2022

Source: TrustRadius