Future Payment Technologies Review

22 Replies

Credit Card Processors
Future Payment Technologies Logo
Category Breakdown
Sales & Marketing rated D
Costs & Contract rated F
Complaints & Service rated D
BBB Rating rated D

Overall Rating

"D" Credit Card Processor Rating


Overview

Future Payment Technologies (futurepaytech.com) is a Dallas, Texas-based merchant account provider that appears to be a newly created DBA of Crescent Processing Company and Park Central Company. All three companies share the same address and sell the services of Crescent Processing, so merchants should expect costs and policies to remain consistent across all three. Like its affiliated businesses, the company is headquartered at 12700 Park Central Drive, Dallas, Texas, 75251, and is a registered ISO/MSP of Synovus Bank, Columbus, Georgia. The company’s CEO is listed as Chad Smith.

Future Paytech Products and Services Industries Served
  • Retail
  • Mobile
  • E-commerce

Related: Find The Best Processor For Your Business Type

Sales & Marketing | D

Key Points – Sales & Marketing
Uses independent resellers? Yes
Promotes deceptive rate quotes? No
Discloses all important terms? No

Future Payment Technologies appears to market itself primarily through the use of independent sales agents and resellers. The company also may engage in telemarketing as part of its sales strategy. Although there are only a few public Future Payment Technologies complaints at this time, we have no reason to believe that the company’s practices are an improvement over those used by Crescent Processing. Merchants can therefore expect to experience misleading rate quotes, nondisclosure of contract terms and fees, and deceptive sales practices. One complaint by a former employee of the company describes minimal support and training for sales agents and a lack of qualified leads. Another recent complaint by a merchant describes nondisclosure of terms and misrepresentation of fees.

Future Payment Technologies Marketing Example

Related: Find The Best Providers By Processor Type

Costs & Contract | F

Key Points – Costs & Contract Terms
Swiped rate: Variable
Keyed-in rate: Variable
Termination fee: $495
PCI compliance fee: Unknown
Equipment lease: Variable

According to the company’s public responses to merchant complaints, the standard Future Payment Technologies contract is an automatically renewing agreement of up to four years that includes a $495 early termination fee and a monthly minimum fee that takes effect after a couple of months. Because the company provides its sales agents with smart tablets and encourages them to collect signatures digitally, many merchants complain of never receiving full hard copies of contract terms. Merchants also report confusing cancellation policies that only provide a brief window of time for termination. With the exception of the use of tablets, these terms are consistent with those described in complaints about Crescent Processing and Park Central Company.

An alarming number of merchant complaints describe sudden increases in fees without notification and incomplete provision of paperwork at the point of signing. This may be due to the company’s use of a small (eight pages or so) merchant agreement, which is presented to the merchant at the point of signing, and a much larger (over thirty pages) program guide, which is only provided after a period of time or at a merchant’s request. It appears that many complainants found their unexpected costs embedded within this larger document, so merchants are encouraged to specifically request it. Additionally, we were unable to find any mention of a specific PCI Compliance fee among complainants, but this fee may constitute some portion of the sudden rate increases that have been reported.

Related: Best Processors For Quickbooks Integration

Complaints & Service | D

Key Points – Complaints & Service
Total complaints: 25+
Live customer support: Yes
Most common complaint: Hidden fees

There are only roughly two dozen Future Payment Technologies reviews at this time that accuse the company of being a scam or a ripoff, but this low total is most likely due to the company’s relationship with Crescent Processing. Since Future Payment Technologies customers receive a contract with Crescent Processing’s name on it, they are more likely to file complaints against Crescent Processing than against Future Payment Technologies. It is even possible that Crescent Processing launched the Future Payment Technologies brand as a clean business name under which to continue operating. Given the close association between the two companies, we are factoring Crescent Processing’s complaints into this section. Most of these complaints allege deceptive sales tactics, nondisclosure of contract terms, poor customer service, expensive fees, and confusing cancellation policies. Merchants who are wary of Crescent Processing should not expect Future Payment Technologies to deliver a product or experience that is significantly different.

Related: Best Processors For E-Commerce

BBB Report | D*

Key Points – BBB Report
Product/service: 122
Billing/collection: 81
Advertising/sales: 59
Guarantee/warranty: 0
Delivery: 1

At this time, the former Better Business Bureau profile for Crescent Processing has been redirected to a profile for Future Payment Technologies. The BBB is showing that the company is not an accredited company with the BBB and is awarding an “A-” rating despite 263 complaints filed within the last three years. Of these complaints, 122 are related to problems with the product or service, 81 are due to billing and collection disputes, 59 cite advertising or sales problems, and one is due to a delivery failure. The company has resolved 228 of these complaints with BBB assistance, while the remaining 35 either were not resolved by the company or were resolved to the customer’s dissatisfaction. Overall, we are inclined to adjust the BBB’s grade to a “D” in this case.

* Denotes CPO-adjusted BBB score

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Bottom Line


Future Payment Technologies Review

Rated 1 out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2015-03-27

Future Payment Technologies rates very poorly as a merchant services provider according to our criteria. The company appears to be essentially the same organization as Crescent Processing, which has a high complaint rate due to its undisclosed contract terms, expensive fees, poor customer service, and deceptive sales practices. The company can improve its rating by providing adequate agent training, full disclosure, and more competitive rates and fees.

This review was originally published on 1/7/14 and was last updated on 3/27/15.

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22 comments

  1. Ryan Dunn

    Future Paytech is indeed just Crescent Processing operating under a different name. They have even worse sales tactics now and use electronic tablets to make sure no paperwork is retained. Worst company ever. Terrible beyond belief.

    1. Judy Linville

      This Company is awful and should be put out of business. I ultimately had to close my bank account because they continually make UNAUTHORIZED ACH charges against my account, including a 700 charge for not returning equipment when I was actually waiting on the company to provide the shipping information they told me about. There was no notice or prior disclosure. This was after they had already refunded one incorrect charge. Very poor customer service and I would stay far, far away from this Company. Will also note it is huge red flag when a company has to change it’s name!

  2. MARK WICKLINE

    These thieves don’t earn 1 Star, A ZERO is much more accurate. I Hate to admit but I worked for this Outfit for 1 day. (08/14/2015) I had 3 so called leads. And I ran 16 (Cold Calls) speaking with Merchants. My 1st lead was a towing company in Nicholasville, KY. 1st Lead didn’t go to well it was (KB Towing) owned by kevin, that was tied in with his Fathers used car lot. I spoke with kevin and he tells me “I will have to wait for his Father”. I sat in my truck and waited around 30mins, his father arrived and I waited probably another 10 mins before I went inside buisness. I introduced myself to his father and told him why I was there I said “I am here to save you money on credit card processing” His father declined, so I called my Boss (LOL) When I was training I was never to use the word BOSS but to refer to him as Customer support team. So I put MR BRANDON on the phone to speak with Father. Phone is handed back to me and he say’s “This is (2 buisness) talk with Kevin”. I could tell that kevins dad was pulling the strings and he was still in the same small office. I opened my Tablet to show Video (LOL) another word I was never to use. So I asked “Can I show you something” Video gets about half way through and they asked me to leave. I am pretty persistant, So I try to show them the different types of terminals and being EMV compliant by Oct 1st 2015 and the repercussions if they are not. That’s when they say “Leave or we will call the police” Well thats good enough for me.I drive down the street a little ways and call my BOSS (LOL) I Tell him what had transpired and he says “Just work the area for potential Buisness and call me back in 45mins” (Which I didn’t. Talking to him every 1/2 hr just meant I would not be speaking with buisness owners) Him being such a GENUIS, should know that is (COUNTER PRODUCTIVE). I worked the area (COLD CALLING) I went to every buisness that was open. I worked 1 whole side of the street, then the opposite side Door to Door. Anyways I did not get a yes from anyone. I talked to owners of 19 buisness from 9:00am to 6:30pm and I thank God I never sold a Merchant anything. I have the World at my fingertips, as most of us do. The (INTERNET) And I partly blame myself for not doing my Homework. I am 45yrs old and I have made an HONEST living my whole life. In reality I am still Employed by Futurepay Tech, I already have appointments in my E-mail for Monday 08/17/2015. To sum it up 08/14/2015 was my 1st and last day. I will not alter my MORALS for anyone. Reading all these Comments makes me feel ashamed, that I could have potentialy STOLE some buisness owners money for my own gain. Futurepay – Crescent or whoever they choose to call theirselves by (REBRANDING) to evade autorities. I am certain there is a special place for all of you. MARK WICKLINE

  3. JM Molina

    This was one of the worst experiences I have had with a credit card processor. This was total misrepresentation, I had higher fees, did not reimburse cancelation fee from previous processor – I was told it would be reimbursed to me over a period of time and deducted from processing costs, I was NOT told there was an additional fee if I did not process in excess of $5000 per month, I did not receive my deposits on the next day as promised – weekend or holiday sales at times would take up to 4 days. I called to speak to rep that sold me this in conjunction with another salesperson I met and I was told both employees no longer were employed with Future Payment. I had problems with the terminal they provided, would not transmit at the designated time and would not give me a transmittal report. I canceled after one billing cycle, returned the machine with a note, phoned their CSR number, emailed and snail mailed a cancelation. Future Payment did not cancel my account and I was billed a minimum fee (something like $38) for a number of months. I called Future Payment Systems and I was told they never received a cancelation request from me, but they acknowledged they received their credit card terminal back. After all of this and one cycle of processing, and what I consider deceptive business practices and a breach of contract on their part – they charged me a $295 cancelation fee. THIS WAS THE SECOND WORST PROCESSOR I HAVE HAD – THE FIRST WORST IS APEX MERCHANT SERVICES.

  4. Debbie Clement

    I ‘m cancelling my account. I was informed I was in a 3 year contract. Which my agent “Anthony Lee” never informed me. He also told me there was NO PCI fee either which is another lie because it is $9.95 each month. To close this account there will be a $295. 00 fine or fee I refuse to pay this because of the lies and deception
    I agree this is a rip-off company

  5. Eileen

    After signing for and receiving a credit card processing machine from Future Payment Technologies I went to use it. It did not work properly, I called the sales rep. who said to call the company, Elizabeth with Northern Leasing said to call Future Payment Technologies and Maria with Future Payment Technologies said to send it back to THEM and they would replace it. The replacement machine also did not work. They said to send it back to THEM and I did but they never told their partner company Northern Leasing that the equipment was returned to them either the first or the the second time so now Northern Leasing has said they will summon me to court in New York next week if I don’t pay them thousands of dollars more than the machine was ever worth. Bottom line they have both used machines that were sent to me as well as many months of payments I didn’t notice were being taken from my bank account since it was under the name of Northern Leasing and now they want more of my money as well.

    Clearly Northern Leasing is not concerned about losing a lawsuit to the New York attorney general and they are back in business using a front company with the new name of Future Payment Technologies.

  6. Christine

    All of the previous reviews are all too recognizable. It is company with horrendous business practices and tons of added on fees after the fact. I am stuck unitl Nov 2015 til my contract ends. I am almost thinking of paying the terrible early termination fee, just to be done with them. Luckily I insisted on only a year contract, not their normal 3 year one. I cannot imagine dealing with them for that long. A year was way to long as it is.

  7. Anne

    Just spent almost 2 hours with a Future Pay Tech saleswoman. I felt very pressured by her “pricing specialist” to sign right now! Having had a bad experience with Red Payments, I refused to sign. He tried to belittle me for not being smart enough to want to save lots of money. The reviews I’ve read sound like Red Payments is at it again. Thank goodness I learned a very valuable lesson two years ago.

  8. H H

    Future Payment Technology is really bad company. Do not sign up with them They want you to sign a 3 year contract and tag hidden fees on top of your monthly statement making the percentage to be 11 percent not 1.68% as the sales man promise. Do not, do not, do not sign up with this company.

  9. Dung Pham

    I am trying to call a lot of time to canceling my account but fails. The man either hang up or refuse to send me a cancellation form. I am so fed up with this company, Future Payment technology. I decided to stop payment at my bank and send the machine back with a letter in it anyway. Good luck to new customers. I wonder why they still there to scam people. They had worst customer services!

  10. Deborah Wead

    This company is a rip off. They charge your account for money there is no basis for. Not even connected to them by a land line and they still charge you. It took me 2 emails, several phone calls and a letter before I could cancel ,all over a 6 mos period, all the while they are deducting money from the new owners acct. Then if they don’t get there old, out of date equipment back, they will charge another 700.00. They won’t even use the equipment again. I know because the business next door got their equipment at the same time we got ours and they made them replace theirs because it was out of date. It’s just another way of getting more money out of you. Don’t ever, ever do business with this co.

  11. Eileen Jackson

    Eric sold me credit card processing services and had me sign his electronic device. Turns out what he had me sign was a “lease” with a sister company for 2 years for financing of the credit card machine. The first machine didn’t work nor did the second and they never bother to even send me a third. Northern Leasing the sister company is saying they are going to take me to court for breaking the contract when I had no clue I’d signed a contract til they told me.

    Deceptive sales

    Bait with processing fees and then switch with leasing fees on top of them

    Machines didn’t work

    Future Payment haa a BBB rating of “A” because no one has tied the two companies together. The sister company takes the rap and Northern Leasing’s rating is an “F”. I”m trying to get the BBB to tie the two companies together.

  12. Danielle

    This company is a scam. I have officially made a complaint with the BBB. Deceptive sales, hidden fees, and non-existent customer service are just some of the complaints.

  13. John Fleming

    I needed to finish my statement-
    They use high pressure techniques,bait-and-switch tactics,and have a 17 page “terms and conditions” which doesnt seem to sound like the agreements I was getting signatures on.I am ashamed to have ever had anything to do do with this group

  14. CAMILLE LEWIS

    Hidden fees – what a corporate fee – when u paying a monthly statement fee – monthly debit fee – they never mention a corporate fee and it was 98.00 – my average daily total rarely hits 50.00 – and if I been with them 3 months why now – there was no minimum with them. Sad and taken advantage of – another businesses in my area is having the same issue with them. No supervisor will speak to you and they cut you off is they say they are transferring you to a supervisor. Very bad choice for me.

  15. Gus

    They came in without an appointment and badgered me for an 90 minutes without leaving till I finally gave in. He quoted 1 1/4 %. And the deductions come out to 2%. Salesman told me to wait and call customer service. I told him it was his job to fix it. He booked the account! What the fuck. I’m supposed to be on the phone all day for nothing getting aggravated ? Fix it Jim !

  16. jackie reynolds

    I am an employee of a small business which tried out future payment technologies service and machine. I was immediately turned off by the representative who talked about his family, health issues the right to bear arms and what is wrong with the country. Instead of properly installing the machine or instructing the employees to utilize the machine and system. consequently the machine never worked properly. 1 week later the employees which had to use the system were not able to work with the system. There was never any resolution when the co. was called with an issue. There was never a contract signed or any verbal comments about being penalized if the system did not meet with satisfaction. I am writting this as an employee who was not pleased with the customer service or the system itself. The owner returned the unit and she had 1000.00 withdrawn from her bank account. I find this to be a criminal act. This is a small business. The system and the service were negligent from the beginning. I feel the business should be reimbursed. This company needs to have to face the consequences of misrepresenting a service and a system which is flawed at best. The Better Business Bureau will be contacted as well as the Attorney General’s office of Washington State of fradulant consumer practices department. The small business which I am an employee of is Home Inspirations of Everett Washington.

  17. Jorge lopez

    does any one know if they can legally hold $5260.00 for six months?becouse they saing that I did an off line transaction and they afraid that washintog mutual may do backcharges to them,.untl today,my money is not in my account yet

  18. Big Rock Chartera

    Crescent and Future Payment Technology are both very
    BAD, SCETCHY companies. Contracts are undisclosed, fees continue far after cancellation, and procedures and policies are not communicated. We have been trying to cancel based on poor and unreliable service beginning in July 2013. We are still paying charges and have followed their outlined steps for cancellation and now there policies have changed to not allow us to cancel. I would advise all to stay completely away from these companies.

    1. Valerie

      As a follow up to my experience with this company….they deducted their cancellation fee from my bank account as well as another bogus fee, hundreds of dollars I had in that account for the lease payment. I went to my bank and declared unauthorized debits (AHC) from my account and a stop payment request for them. Nothing has been taken out of my account this month so far. My bank credited me the amounts and requested Future Payment to return the fraudulent AHC to them. Talking to the person at Future PayTech I was able to get a waiver for the cancellation fee and a confirmation # for that waiver before they took the money out! They said they ran the AHC and it was a mistake, uh excuse me? Really! A mistake that wiped out my bank account! Crooked company and bad news all the way. Call them constantly and don’t back down! You have to get through the first layer of people and keep insisting. I am planning to post to the BBB soon, I need to calm down about the situation first.

  19. Judy

    I currently work as an independent contractor for Future Payment Technologies. I do agree with the one comment by a previous employee; I to wish that the leads were more qualified. I honestly believe in this product & company so it is easy for me to represent them in my area. There are times when I just get one lead a day yet I use that time and that area to take my information to as many businesses as I can. Why would you waste selling time? That’s why we were hired for our ability to make cold calls as well as appointments. I remain happy with my position.

  20. Valerie

    All of what you say is true. So far this has been an unpleasant adventure. I never really saw the actual contract on the little tablet that was shoved in my face on a very busy day, didn’t get a paper copy till I requested it a few months into this. Have not been able to access my account online since day one! I keep requesting an access code that they never deliver. How can I get my case against them without knowing what the fees are all for? There was no mention of an EFT, I was told by the rep, with a witness, to just send the machine back is all I had to do. This is a tiny grooming shop, we don’t do a ton of business, enough to pay the bills but not enough to cover this garbage. Each month they nail our checking accounts and we don’t have a machine since I sent it back to them. I hope I can resolve this soon.

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