Future Payment Technologies Review

12 Replies

Credit Card Processors
Future Payment Technologies Logo
Category Breakdown
Sales & Marketing rated D
Costs & Contract rated F
Complaints & Service rated D
BBB Rating rated D

Overall Rating

"D" Credit Card Processor Rating


Future Payment Technologies Logo

Future Payment Technologies Logo

Future Payment Technologies (futurepaytech.com) is a Dallas, Texas-based merchant account provider that appears to be a newly created DBA of Crescent Processing Company and Park Central Company. All three companies share the same address and sell the services of Crescent Processing, so merchants should expect costs and policies to remain consistent across all three. Like its affiliated businesses, the company is headquartered at 12700 Park Central Drive, Dallas, Texas, 75251, and is a registered ISO/MSP of Synovus Bank, Columbus, Georgia. The company’s CEO is listed as Chad Smith.

Future Paytech Products and Services

Industries served:

  • Retail
  • Mobile
  • E-commerce

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Sales & Marketing | D

Key Points – Sales & Marketing
Uses independent resellers? Yes
Promotes deceptive rate quotes? No
Discloses all important terms? No

Future Payment Technologies appears to market itself primarily through the use of independent sales agents and resellers. The company also may engage in telemarketing as part of its sales strategy. Although there are only a few public Future Payment Technologies complaints at this time, we have no reason to believe that the company’s practices are an improvement over those used by Crescent Processing. Merchants can therefore expect to experience misleading rate quotes, nondisclosure of contract terms and fees, and deceptive sales practices. One complaint by a former employee of the company describes minimal support and training for sales agents and a lack of qualified leads. Another recent complaint by a merchant describes nondisclosure of terms and misrepresentation of fees.

Future Payment Technologies Marketing Example

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Costs & Contract | F

Key Points – Costs & Contract Terms
Swiped rate: Variable
Keyed-in rate: Variable
Termination fee: $495
PCI compliance fee: Unknown
Equipment lease: Variable

According to the company’s public responses to merchant complaints, the standard Future Payment Technologies contract is an automatically renewing agreement of up to four years that includes a $495 early termination fee and a monthly minimum fee that takes effect after a couple of months. Because the company provides its sales agents with smart tablets and encourages them to collect signatures digitally, many merchants complain of never receiving full hard copies of contract terms. Merchants also report confusing cancellation policies that only provide a brief window of time for termination. With the exception of the use of tablets, these terms are consistent with those described in complaints about Crescent Processing and Park Central Company.

An alarming number of merchant complaints describe sudden increases in fees without notification and incomplete provision of paperwork at the point of signing. This may be due to the company’s use of a small (eight pages or so) merchant agreement, which is presented to the merchant at the point of signing, and a much larger (over thirty pages) program guide, which is only provided after a period of time or at a merchant’s request. It appears that many complainants found their unexpected costs embedded within this larger document, so merchants are encouraged to specifically request it. Additionally, we were unable to find any mention of a specific PCI Compliance fee among complainants, but this fee may constitute some portion of the sudden rate increases that have been reported.

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Complaints & Service | D

Key Points – Complaints & Service
Total complaints: 25+
Live customer support: Yes
Most common complaint: Hidden fees

There are only roughly two dozen Future Payment Technologies reviews at this time that accuse the company of being a scam or a ripoff, but this low total is most likely due to the company’s relationship with Crescent Processing. Since Future Payment Technologies customers receive a contract with Crescent Processing’s name on it, they are more likely to file complaints against Crescent Processing than against Future Payment Technologies. It is even possible that Crescent Processing launched the Future Payment Technologies brand as a clean business name under which to continue operating. Given the close association between the two companies, we are factoring Crescent Processing’s complaints into this section. Most of these complaints allege deceptive sales tactics, nondisclosure of contract terms, poor customer service, expensive fees, and confusing cancellation policies. Merchants who are wary of Crescent Processing should not expect Future Payment Technologies to deliver a product or experience that is significantly different.

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BBB Report | D*

Key Points – BBB Report
Product/service: 122
Billing/collection: 81
Advertising/sales: 59
Guarantee/warranty: 0
Delivery: 1

At this time, the former Better Business Bureau profile for Crescent Processing has been redirected to a profile for Future Payment Technologies. The BBB is showing that the company is not an accredited company with the BBB and is awarding an “A-” rating despite 263 complaints filed within the last three years. Of these complaints, 122 are related to problems with the product or service, 81 are due to billing and collection disputes, 59 cite advertising or sales problems, and one is due to a delivery failure. The company has resolved 228 of these complaints with BBB assistance, while the remaining 35 either were not resolved by the company or were resolved to the customer’s dissatisfaction. Overall, we are inclined to adjust the BBB’s grade to a “D” in this case.

* Denotes CPO-adjusted BBB score

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Bottom Line

Future Payment Technologies Review

Rated 1 out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2015-03-27

Future Payment Technologies rates very poorly as a merchant services provider according to our criteria. The company appears to be essentially the same organization as Crescent Processing, which has a high complaint rate due to its undisclosed contract terms, expensive fees, poor customer service, and deceptive sales practices. The company can improve its rating by providing adequate agent training, full disclosure, and more competitive rates and fees.

This review was originally published on 1/7/14 and was last updated on 3/27/15.

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  1. Deborah Wead

    This company is a rip off. They charge your account for money there is no basis for. Not even connected to them by a land line and they still charge you. It took me 2 emails, several phone calls and a letter before I could cancel ,all over a 6 mos period, all the while they are deducting money from the new owners acct. Then if they don’t get there old, out of date equipment back, they will charge another 700.00. They won’t even use the equipment again. I know because the business next door got their equipment at the same time we got ours and they made them replace theirs because it was out of date. It’s just another way of getting more money out of you. Don’t ever, ever do business with this co.

  2. Eileen Jackson

    Eric sold me credit card processing services and had me sign his electronic device. Turns out what he had me sign was a “lease” with a sister company for 2 years for financing of the credit card machine. The first machine didn’t work nor did the second and they never bother to even send me a third. Northern Leasing the sister company is saying they are going to take me to court for breaking the contract when I had no clue I’d signed a contract til they told me.

    Deceptive sales

    Bait with processing fees and then switch with leasing fees on top of them

    Machines didn’t work

    Future Payment haa a BBB rating of “A” because no one has tied the two companies together. The sister company takes the rap and Northern Leasing’s rating is an “F”. I”m trying to get the BBB to tie the two companies together.

  3. Danielle

    This company is a scam. I have officially made a complaint with the BBB. Deceptive sales, hidden fees, and non-existent customer service are just some of the complaints.

  4. John Fleming

    I needed to finish my statement-
    They use high pressure techniques,bait-and-switch tactics,and have a 17 page “terms and conditions” which doesnt seem to sound like the agreements I was getting signatures on.I am ashamed to have ever had anything to do do with this group


    Hidden fees – what a corporate fee – when u paying a monthly statement fee – monthly debit fee – they never mention a corporate fee and it was 98.00 – my average daily total rarely hits 50.00 – and if I been with them 3 months why now – there was no minimum with them. Sad and taken advantage of – another businesses in my area is having the same issue with them. No supervisor will speak to you and they cut you off is they say they are transferring you to a supervisor. Very bad choice for me.

  6. Gus

    They came in without an appointment and badgered me for an 90 minutes without leaving till I finally gave in. He quoted 1 1/4 %. And the deductions come out to 2%. Salesman told me to wait and call customer service. I told him it was his job to fix it. He booked the account! What the fuck. I’m supposed to be on the phone all day for nothing getting aggravated ? Fix it Jim !

  7. jackie reynolds

    I am an employee of a small business which tried out future payment technologies service and machine. I was immediately turned off by the representative who talked about his family, health issues the right to bear arms and what is wrong with the country. Instead of properly installing the machine or instructing the employees to utilize the machine and system. consequently the machine never worked properly. 1 week later the employees which had to use the system were not able to work with the system. There was never any resolution when the co. was called with an issue. There was never a contract signed or any verbal comments about being penalized if the system did not meet with satisfaction. I am writting this as an employee who was not pleased with the customer service or the system itself. The owner returned the unit and she had 1000.00 withdrawn from her bank account. I find this to be a criminal act. This is a small business. The system and the service were negligent from the beginning. I feel the business should be reimbursed. This company needs to have to face the consequences of misrepresenting a service and a system which is flawed at best. The Better Business Bureau will be contacted as well as the Attorney General’s office of Washington State of fradulant consumer practices department. The small business which I am an employee of is Home Inspirations of Everett Washington.

  8. Jorge lopez

    does any one know if they can legally hold $5260.00 for six months?becouse they saing that I did an off line transaction and they afraid that washintog mutual may do backcharges to them,.untl today,my money is not in my account yet

  9. Big Rock Chartera

    Crescent and Future Payment Technology are both very
    BAD, SCETCHY companies. Contracts are undisclosed, fees continue far after cancellation, and procedures and policies are not communicated. We have been trying to cancel based on poor and unreliable service beginning in July 2013. We are still paying charges and have followed their outlined steps for cancellation and now there policies have changed to not allow us to cancel. I would advise all to stay completely away from these companies.

    1. Valerie

      As a follow up to my experience with this company….they deducted their cancellation fee from my bank account as well as another bogus fee, hundreds of dollars I had in that account for the lease payment. I went to my bank and declared unauthorized debits (AHC) from my account and a stop payment request for them. Nothing has been taken out of my account this month so far. My bank credited me the amounts and requested Future Payment to return the fraudulent AHC to them. Talking to the person at Future PayTech I was able to get a waiver for the cancellation fee and a confirmation # for that waiver before they took the money out! They said they ran the AHC and it was a mistake, uh excuse me? Really! A mistake that wiped out my bank account! Crooked company and bad news all the way. Call them constantly and don’t back down! You have to get through the first layer of people and keep insisting. I am planning to post to the BBB soon, I need to calm down about the situation first.

  10. Judy

    I currently work as an independent contractor for Future Payment Technologies. I do agree with the one comment by a previous employee; I to wish that the leads were more qualified. I honestly believe in this product & company so it is easy for me to represent them in my area. There are times when I just get one lead a day yet I use that time and that area to take my information to as many businesses as I can. Why would you waste selling time? That’s why we were hired for our ability to make cold calls as well as appointments. I remain happy with my position.

  11. Valerie

    All of what you say is true. So far this has been an unpleasant adventure. I never really saw the actual contract on the little tablet that was shoved in my face on a very busy day, didn’t get a paper copy till I requested it a few months into this. Have not been able to access my account online since day one! I keep requesting an access code that they never deliver. How can I get my case against them without knowing what the fees are all for? There was no mention of an EFT, I was told by the rep, with a witness, to just send the machine back is all I had to do. This is a tiny grooming shop, we don’t do a ton of business, enough to pay the bills but not enough to cover this garbage. Each month they nail our checking accounts and we don’t have a machine since I sent it back to them. I hope I can resolve this soon.

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