IMG Merchant Services Auditing Review: Fees, Complaints & Lawsuits
A Contingency-Based Auditing Firm
IMG Merchant Services Auditing, also known as Independent Merchant Group, is a contingency-based merchant account statement review service headquartered in Westbury, New York. Founded in 2009, the company does not supply any credit card processing services. Instead, IMG reviews merchants’ existing statements and looks for ways to reduce rates or eliminate fees. IMG is then compensated based on how much money it saves each merchant.
IMG Merchant Services Auditing Location and Ownership
IMG does not appear to be affiliated with any specific merchant services provider or acquiring bank, which stands to reason given it does not provide merchant services. Jarett Livingston is the co-founder of IMG Merchant Services Auditing, which is headquartered at 395 N. Service Rd. Suite 112-W Melville, NY .
IMG Merchant Services Auditing Review Table of Contents
- Costs & Contract: IMG appears to charge merchants based on the amount of money it can save them with their current provider.
- Complaints & Service: IMG complaints number fewer than 10 on public complaints forums.
- BBB Rating: IMG does not have a rating with the Better Business Bureau at this time.
- Sales & Marketing: IMG does not appear to advertise its services with misleading sales tactics.
IMG Merchant Services Auditing Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Clean Complaint Record
We are unable to locate any negative IMG Merchant Services Auditing reviews at this time, and there is no evidence to suggest that the company scams or rips off merchants. IMG’s business model is unlikely to cause many complaints because IMG only makes money if it can cut its merchants’ costs. If you have your own IMG Merchant Services review to make, please do so in the comments below.
IMG Merchant Services Auditing Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against IMG Merchant Services Auditing. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
IMG Customer Support Options
IMG does not provide merchant services of any kind, so there is little need for it to offer phone support. Nevertheless, the company can be contacted via a phone number and contact form on its website, which is a bare minimum in terms of solid payment processing customer service.
We have located a single IMG Merchant Services customer service phone number:
(212) 257-6106 – Local Office
IMG Merchant Services also offers a customer support form on its website.
IMG Merchant Services Auditing Online Ratings
Here's How They Rate Online
Online Ratings Summary
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
No BBB Complaints
Independent Merchant Group currently does not have a rating with the Better Business Bureau and is not showing accreditation at this time. The company has received 0 complaints to its BBB profile in the past 36 months. It has also not received any informal reviews, although it should be noted that these reviews are not subject to verification by the BBB.
An “A” Performance
Given IMG’s clean complaint record, we have adjusted the BBB’s rating to an “A” for the purposes of this review. Merchants should note, however, that there are reasons to be skeptical of BBB ratings.
IMG Merchant Services Auditing Fees, Rates & Costs
A Closer Look at The Contract
|Early Termination Fee||N/A|
|PCI Compliance Fee||N/A|
|Equipment Lease Terms||N/A|
No Initial Cost for Service
IMG offers its statement audit service to merchants for no upfront cost or commitment. After determining where fees can be reduced or eliminated, the company then helps merchants restructure their pricing through their processors. The company then receives compensation based on how much it is able to reduce each merchant’s existing costs. Presumably, IMG’s compensation is less than the amount it has saved each merchant, resulting in net savings for its clients. However, the IMG Merchant Services Auditing rates are not disclosed.
Learn about the Industry
IMG does not require merchants to switch their payment processors, so there is no chance that a merchant will end up locked into a new, costly agreement. IMG also monitors each merchant’s future statements for any pricing increases, which may come with an additional cost. From a merchant’s perspective, there seems to be nothing to lose by giving IMG a chance to review a statement. However, merchants can possibly cut their costs without IMG’s involvement and keep 100% of the savings if they simply educate themselves on the common contract pitfalls and bunk fees found in the industry.
IMG Merchant Services Auditing Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Multifaceted Sales Approach
IMG appears to primarily market itself through an in-house sales team, traditional advertising, and strategic partnerships. The company does not appear to utilize independently contracted sales agents, but the typical risks of independent agents are greatly minimized by the company’s business model. IMG does not open new merchant accounts or sell credit card processing equipment to its clients, so the company has very little incentive to mislead merchants.
No Pricing Disclosure
IMG does not disclose specific details about its fee assessment process or its compensation model, but there are no public IMG Merchant Services Auditing reviews that complain about its sales tactics at this time. We have assigned IMG an “A” in this category as a result. Fee reduction audits, like the service that IMG offers, are always advisable to merchants who suspect hidden IMG Merchant Services fees in their merchant services agreements.
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