IMG Merchant Services Auditing Reviews & Complaints
A Contingency-Based Auditing Firm
IMG Merchant Services Auditing, also known as Independent Merchant Group, is a contingency-based merchant account statement review service headquartered in Westbury, New York. Founded in 2009, the company does not supply any credit card processing services. Instead, IMG reviews merchants' existing statements and looks for ways to reduce rates or eliminate fees. IMG is then compensated based on how much money it saves each merchant.
IMG Merchant Services Auditing Location and Ownership
IMG does not appear to be affiliated with any specific merchant services provider or acquiring bank, which stands to reason given it does not provide merchant services. Jarett Livingston is the co-founder of IMG Merchant Services Auditing, which is headquartered at 395 N. Service Rd. Suite 112-W Melville, NY .
Pros: | Cons: |
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User-friendly interface. | Limited customer support. |
Lower processing fees. | Limited global reach. |
Enhanced security features. | Possible extra costs. |
Customizable service options. | Complex contract terms. |
Expert compliance assistance. | Requires technical know-how. |
IMG Merchant Services Auditing Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
---|---|
Live Customer Support | Yes |
Most Common Complaint | N/A |
Clean Complaint Record
At this time, our research has not identified any negative IMG Merchant Services Auditing reviews. There is no evidence to suggest that the company is involved in scams or unethical practices towards merchants. The business model of IMG, which focuses on reducing merchants’ costs to generate its revenue, appears to contribute to the scarcity of complaints. We encourage customers with experiences related to IMG Merchant Services to share their reviews in the comments section below to further assist potential clients.
IMG Merchant Services Auditing Lawsuits
To date, we have found no records of class-action lawsuits or Federal Trade Commission (FTC) complaints filed against IMG Merchant Services Auditing. Merchants who are unsatisfied and seek alternative methods to litigation against the company might consider reporting their concerns to appropriate supervisory organizations.
IMG Customer Support Options
While IMG does not provide direct merchant services, they have established basic customer support channels. They can be reached via a phone number and a contact form available on their website. This level of customer support, though basic, meets essential standards for effective payment processing customer service.
A dedicated IMG Merchant Services customer service phone number has been identified:
(212) 257-6106 – Local Office
Additionally, IMG Merchant Services facilitates customer assistance through a support form on their website. This inclusion enhances their approach to addressing customer queries and issues, thereby maintaining a level of customer service that is valued in today’s market.
IMG Merchant Services Auditing Online Ratings
Here's How They Rate Online
Product & Service Complaints | 0 |
---|---|
Billing & Collection Complaints | 0 |
Advertising & Sales Complaints | 0 |
Guarantee & Warranty Complaints | 0 |
Delivery Complaints | 0 |
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
No BBB Complaints
Independent Merchant Group currently does not have a rating with the Better Business Bureau and is not showing accreditation at this time. The company has received 0 complaints to its BBB profile in the past 36 months. It has also not received any informal reviews, although it should be noted that these reviews are not subject to verification by the BBB.
An “A” Performance
Given IMG’s clean complaint record, we have adjusted the BBB’s rating to an “A” for the purposes of this review. Merchants should note, however, that there are reasons to be skeptical of BBB ratings.
IMG Merchant Services Auditing Fees, Rates & Costs
A Closer Look at The Contract
Swiped Rate | N/A |
---|---|
Keyed-in Rate | N/A |
Early Termination Fee | N/A |
PCI Compliance Fee | N/A |
Equipment Lease Terms | N/A |
No Initial Cost for Service
IMG provides a statement audit service without any upfront fees or obligations for merchants. The company identifies opportunities to reduce or eliminate fees and assists merchants in renegotiating their pricing structures with their processors. IMG’s compensation is derived from the savings it achieves for each merchant, ensuring that merchants realize net savings. Details about IMG Merchant Services Auditing’s fee structure, however, are not publicly disclosed.
Learn about the Industry
IMG allows merchants to retain their current payment processors, avoiding the risk of entering into a new, potentially expensive contract. The company also continues to check for any pricing increases on future statements, which might incur an additional fee. While working with IMG poses no apparent risk and may offer savings, merchants also have the opportunity to independently learn about contract details and unnecessary fees within the industry, potentially retaining all savings achieved through their own efforts.
IMG Merchant Services Auditing Employee Reviews & Sales Tacitcs
Should You Work For Them?
Employs Independent Resellers | No |
---|---|
Advertises Deceptive Rates | No |
Discloses All Important Terms | No |
Multifaceted Sales Approach
IMG appears to primarily market itself through an in-house sales team, traditional advertising, and strategic partnerships. The company does not appear to utilize independently contracted sales agents, but the typical risks of independent agents are greatly minimized by the company’s business model. IMG does not open new merchant accounts or sell credit card processing equipment to its clients, so the company has very little incentive to mislead merchants.
No Pricing Disclosure
IMG does not disclose specific details about its fee assessment process or its compensation model, but there are no public IMG Merchant Services Auditing reviews that complain about its sales tactics at this time. We have assigned IMG an “A” in this category as a result. Fee reduction audits, like the service that IMG offers, are always advisable to merchants who suspect hidden IMG Merchant Services fees in their merchant services agreements.
Our IMG Merchant Services Auditing Review Summary
Our Final Thoughts
A Solid Auditing Service
IMG Merchant Services Auditing rates as a reliable merchant account consulting service according to our rating criteria. The company provides a low-risk way for merchants to see whether they can save money on their merchant services, but the exact details of its compensation plan may leave business owners wishing they had simply renegotiated their contract terms themselves. Even when dealing with “A” rated companies, merchants should be sure to read all documentation. By opting for a top-rated credit card processor, merchants are less likely to require an external auditing service.
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Maddox Yvonne
I am thrilled to share my experience with IMG Merchant Services Auditing. They have truly been a game-changer for my business. From the get-go, their team displayed utmost professionalism and efficiency. Their meticulous auditing process uncovered hidden fees and overcharges that we were completely unaware of.
IMG’s expertise in the payment processing industry is evident, and their commitment to maximizing our savings was exceptional. The audit was conducted smoothly, and they handled all communication with our merchant service providers seamlessly.
Thanks to IMG Merchant Services Auditing, we’ve significantly reduced our expenses, allowing us to allocate resources to other critical aspects of our business. Their services have not only saved us money but also provided valuable insights for better financial management.
I wholeheartedly recommend IMG Merchant Services Auditing to any business looking to optimize their payment processing and boost their bottom line. They are the real deal!