Ingenico ePayments Review

Ingenico ePayments Contract Terms

There is very little publicly available information about the standard Ingenico ePayments contract at this time. Though the company lists three different plans – its GO, PREMIUM, and TAILORED plans, it does not disclose details about pricing for any of them. There are no merchant complaints that refer to specific rates or fees. Ingenico is partnered with over 200 acquirers worldwide and may utilize multiple backend credit card processors within the U.S. market alone. As a result, merchants should expect the company to offer a wide range of pricing options.

Avoid Equipment Leases

Ingenico’s focus on card-not-present and mobile payments may force it to offer higher per-transaction rates than conventional merchant account providers, but it could also be capable of offering flat-rate pricing as popularized by Stripe and PayPal. Ingenico’s history as a credit card terminal supplier may also mean that the company offers equipment purchase or leasing. Merchants are always encouraged to purchase rather than lease whenever possible.

No Pricing Complaints

In general, there is very little that can be said about Ingenico’s standard contract and pricing, but we will take the lack of complaints about its rates to be a positive sign. Ingenico ePayments could even offer pricing that rivals the cheapest merchant accounts. If you have any specific knowledge of the standard Ingenico ePayments contract (including any PCI compliance fees or early termination fees), please share that information in the comment section below this review.

Under 10 Complaints

We are currently able to locate only one negative Ingenico ePayments review, and it does not suggest that the company is a scam or a ripoff. The sole complaint cites cites issues with the company’s terminals and invoicing process. Despite the fact that the credit card processor was created through the acquisition and merger of multiple older companies, Ingenico ePayments is still a very new brand. This is likely the primary factor behind its generally clean complaint record.

Ingenico ePayments Lawsuits

Ingenico Payments became party to a lawsuit filed in the Norther District of Georgia on December 20, 2018. The plaintiff of the suit, AnywhereCommerce, alleges that Ingenico committed illegal business practices during the bidding process to acquire a First Data contract for the sale of mPOS equipment. The suit also alleges that Ingenico illegally acquired trade sercrets from Hong Kong-based POS equipment manufacturer BBPOS, who had previously negotiated a license agreement with AnywhereCommerce.

Ingenico ePayments Customer Support Options

In addition, the company may place a stronger emphasis on European markets than on U.S.-based e-commerce, which would limit the number of reviews that could be posted by U.S. business owners. The company’s previous business names of GlobalCollect and Ingenico Payment Services enjoyed clean complaint records before their merger which suggests that Ingenico ePayment’s low complaint rate will persist. Ingenico does not provide phone contact information on its website, but an internationally active company of its size likely offers phone support to its merchants. Although not considered to be a top-rated merchant account provider for customer service, the company presumably has very capable support channels.

No Dedicated BBB Profile

The Better Business Bureau does not maintain a profile for Ingenico ePayments, but Ingenico’s U.S. branch currently has an “A+” rating with the BBB and is not BBB accredited. The company has received 1 complaint to its BBB profile in the past 26 months, as well as 1 which was closed in the last 12 months. The 1 remaining complaint was classified as a product or service issue. The 1 complaint was either resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.

An “A” Rating

The company also has not received any informal reviews on its BBB profile. In light of the Ingenico’s U.S. office’s low complaint total and positive resolution ratio, we agree with the BBB’s rating and will apply it to Ingenico ePayments’ e-commerce sector. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

No Sales Complaints

Ingenico ePayments appears to market its services through traditional advertising, strategic partnerships, and existing relationships with the customer bases of the companies it acquires. There is no evidence at this time that the company aggressively recruits independently contracted sales agents to sell its products, and we cannot find any Ingenico ePayments complaints that describe unethical conduct by the company’s sales agents.

No Deceptive Rate Quotes

Given that Ingenico is active in countries all over the world, its sales approaches will probably vary in each individual market. To its credit, there are no misleading rate quotes or unrealistic guarantees on its website, although most of the information it provides is too general to be of any use to a given merchant. The absence of complaints against Ingenico ePayments (as well as its forebears, GlobalCollect and Ingenico Payment Services) has earned the company an “A” in this section. If you suspect that Ingenico ePayments is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.