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Why Some Businesses Warn About International Bancard

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Maintained Since: March 27, 2012

We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.

All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

International Bancard
Rating
D
2.5/5
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Pros

Diverse payment solutions
Secure processing
Fast setup

Cons

Hidden fees possible
Customer service complaints
Potential cancellation fees
Monthly fees possible
Automatic contract renewal

Overview

In this review of International Bancard, we provide a comprehensive look at this Michigan based merchant account provider, covering services such as POS systems, mobile payment solutions, online payment gateways, virtual terminals, and customer loyalty programs. Our analysis highlights the pros and cons of working with International Bancard, including insights into their fraud prevention tools, customer reviews, and industry developments like the Visa and MasterCard lawsuit. We examine their fee structures and customer support while comparing them to industry standards, and also consider employee feedback and sales practices to present a well-rounded perspective. This review is designed to help businesses understand International Bancard’s reputation, services, and overall reliability as a payment processing partner.

About International Bancard

Screen Capture of International Bancard Homepage
Intenational Bancard Hompage

Founded in 2001, International Bancard is a Michigan-based merchant account provider that processes electronic transactions for all major credit card brands. International Bancard appears to either resell Global Payments contracts or rely on Global Payment for its processing needs. In fact, the address listed on the IB website is actually the headquarters for Global Payments.

International Bancard has partnered with a number of businesses, including Fee Navigator and TherapyAppointment.

Products & Merchant Services

Payment Processing

International Bancard provides payment processing services to over 60 industries, including government agencies across the nation. They have partnerships with various companies for terminal leasing, payment gateways, electronic invoicing, and cash discount programs.

Point-of-Sale (POS) Systems

International Bancard offers diverse POS systems to cater to the needs of various industries. Whether a business requires a traditional countertop terminal or a mobile POS, International Bancard provides solutions for secure and efficient payment processing, including Clover and Poynt systems.

Mobile Payment Solutions

International Bancard’s mobile payment solutions enable businesses to accept payments using smartphones or tablets, making them ideal for operations in remote locations or at events.

Payment Gateway Services

International Bancard’s payment gateway services facilitate secure and easy acceptance of credit and debit card payments via business websites. These gateways are fully customizable and integrate with major e-commerce platforms like Shopify, WooCommerce, and Magento.

Virtual Terminal Services

International Bancard offers virtual terminal services that allow businesses to process credit and debit card payments over the phone or via email, eliminating the need for a physical card reader. This service is especially useful for businesses without storefronts or those needing to process payments remotely.

Gift and Loyalty Card Programs

International Bancard provides customizable gift and loyalty card programs designed to boost customer loyalty and drive sales. These programs can be integrated with POS systems and e-commerce platforms.

Fraud Prevention Services

International Bancard offers comprehensive fraud prevention services to help businesses mitigate the risk of fraud and chargebacks. These services include address verification, card security code (CVV2) verification, and fraud screening.

Customer Reviews & Sentiment

Customer Reviews Summary

Negative reviews of International Bancard can be found in the comments section of this review and on various consumer protection websites, amounting to nearly 10 publicly listed complaints. Common issues raised by customers include unexpected hidden fees, rate increases, and challenges in cancelling services. There is a possibility that Global Payments might be involved in providing customer support for International Bancard, potentially leading to redirected complaints. We encourage you to share your own experiences with International Bancard in the comments below.

Assessing Customer Support

International Bancard provides multiple customer support channels, including different phone numbers and email addresses for specific services. This structured approach to customer care caters to a variety of customer needs.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop1
BBB Rating1
PissedConsumer Rating2.6
Our Rating2.5
Average Rating2.03

PaymentPop Rating for International Bancard

Negative Feedback

No one will respond to cancel my account. Person who signed me up “Gus” excellent response rate but when trying to cancel critics chirping. No response with customer service either on simply even answering how to go about it. Beware DO NOT sign up with them. Also they have a three year contract and fee to cancel. Mine does not because i asked But read the fine print.

Positive Feedback

There are no positive reviews published about International Bancard on the PaymentPop website.

International Bancard Corporation BBB Rating

International Bancard Corporation, based in Detroit, MI, is not BBB accredited and has a “B-” rating. The company has an average customer review rating of 1/5 stars based on 3 customer reviews. Additionally, there have been 2 complaints closed in the last 3 years, with none closed in the last 12 months. Common themes in the reviews and complaints include issues with product/service and billing disputes.

Negative Feedback

I have contacted this company to requested service and I havent received any help. I asked them to set us up a credit card machine and after 10 days I have received no help. I have reach out to them multiple times and have received little to no help. If you want any fast service I do not recommend this company. This company kept telling me they will help tomorrow but every time I asked they would just keep pushing it off to the next day.

Positive Feedback

On a previous update the BBB profile had the following user review, but it has since been removed.

This is a solid processor that has the client’s best interest as its top priority!

PissedConsumer Rating Analysis for International Bancard

International Bancard has a 2.6-star rating on PissedConsumer, based on 3 customer reviews. The reviews reflect a mix of neutral and unfavorable opinions. Common themes in these reviews include dissatisfaction with customer service and issues related to contract terms and fees.

Negative Feedback

Ripped off by International Bancard. As another reviewer wrote, the exact same thing happened with early termination fee of $599.00 deducted. The original contract was 2011 so how that is early I don’t know. This business was bought from old owner, she had no idea that there was an early cancellation fee or that the contract renewed on its own. The company continued to take $62.90 each month in fees for nothing, there were no transactions to process. They collected over $600 for doing absolutely nothing and another $599.00. This is a small company in a small town. I think the sales people do not disclose this on purpose. Very deceptive! – Review from Cailen Aii, January 31, 2018

BEWARE!!! They can get you up and running in no time. But when you cancel the service its another story. They will make you jump hoops and delay, delay, delay. Evidently, there is only one person in this company who can cancel your account. She has never been available when we have called. Our business has now been without credit card processing for over 2 weeks and we have still gotten nowhere. What a nightmare. It all started when our terminal broke. When we called to report they said we need to purchase a new one, then they deny saying that after we found another service. The personnel are rude and unprofessional when you call. Read your contract carefully! We were with them for over 5 years and they still say we owe an early termination fee? Terrible company to do business with. – Review from Anonymous, November 6, 2015

Positive Feedback

There are no positive reviews published about International Bancard on the PissedConsumer website.

Source: PissedConsumer

Processing Rates & Fees

Three-Year Contract

As outlined in the International Bancard terms and conditions, the company typically offers a three-year agreement with automatic renewal for successive one-year terms. This contract includes an early termination fee of either $599 or the maximum amount allowed by state law, whichever is less. While the provided document doesn’t specify additional fees like PCI compliance fees or monthly minimums, these charges are common in the industry. Given that International Bancard relies on external sales agents, some contract terms and fees may be negotiable.

Virtual Terminal and Payment Gateway Pricing

Alongside its in-store payment processing services, International Bancard advertises its virtual terminal and payment gateway services on its website without disclosing pricing. Typically, additional fees such as gateway fees, technical support fees, batch fees, and additional transaction rates apply to these e-commerce services.

More Expensive Than Average

International Bancard’s early termination fee surpasses the industry average, making it less competitive among the available cheapest merchant accounts. We recommend business owners also consider our list of the best merchant accounts for alternative options.

Lawsuits & Legal History

No current class-action lawsuits or Federal Trade Commission (FTC) complaints have been filed against International Bancard. Merchants seeking non-litigious ways to resolve issues are advised to consider reporting to appropriate supervisory organizations.

Employee Reviews & Sales Practices

Inside/Outside Sales Team

International Bancard appears to utilize telemarketing and independent sales agents in addition to its inside sales team. Outside sales agents sometimes generate complaints due to a lack of training and supervision, and we have found a few International Bancard reviews that mention the company’s sales team. Two International Bancard complaints posted in the comments section of this review report an undisclosed early termination fee of $600 associated with the company’s standard equipment lease, which is a higher-than-average amount. There are also a few International Bancard complaints filed on other consumer protection websites that mention similar nondisclosure of fees, as well as complaints related to rude telemarketing and in-person tactics. This does not compare favorably to our list of best credit card processors. These complaints have been posted with enough consistency to lower the company’s score to a “B.”

No Deceptive Quotes

To its credit, International Bancard does not list any misleading rate quotes or unrealistic guarantees in its official materials. If you suspect that you are being overcharged by International Bancard, you can find hidden fees in your statement with a third-party statement audit.

International Bancard Competitors

Compare International Bancard to competitors that earned top marks.

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Bottom Line

International Bancard stands out as an above-average credit card processing provider. The company’s strong focus on customer service and agent oversight is evident in its impressively low complaint rate. Clients commend the support they receive, suggesting a commitment to transparent and responsive service delivery. These efforts position International Bancard favorably among payment processors.

Despite these strengths, the early termination fee remains a significant drawback, as it far exceeds the industry standard, potentially limiting the flexibility for businesses to switch providers without incurring substantial costs. It’s important to note that prospective clients searching for “International Bank Card” may inadvertently miss the company due to this common misspelling. If you’re considering International Bancard, it’s wise to weigh its offerings against those of the highest-rated merchant accounts, especially in terms of pricing and contract terms. By conducting a thorough comparison, businesses can ensure they secure the best possible deal for their needs while understanding the potential penalties involved.

Read Actual User Reviews

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Contact International Bancard

Contact & Customer Support
Founder, Chairman and CEODavid Iafrate
Headquarters1 Heartland Way, Jeffersonville, IN 47130
Toll-Free Support (Merchant ID 8788 or 16)(800) 827-4880
Toll-Free Support (Merchant ID 532008 or 7762)(855) 844-5960
Sales Inquiries(877) 621-0004
Partner Relations(877) 436-9012
Websiteinternationalbancard.com