International Bancard 2023: Reviews & Complaints
(800) 827-4880 Company Overview
Founded in 2001, International Bancard is a Michigan-based merchant account provider that processes electronic transactions for all major credit card brands. International Bancard appears to either resell Global Payments contracts or rely on Global Payment for its processing needs. In fact, the address listed on the IB website is actually the headquarters for Global Payments.
International Bancard has partnered with a number of businesses, including Fee Navigator and TherapyAppointment.
International Bancard Payment Processing
International Bancard claims to serve more than 60 industries and provide government agency payment processing nationwide. The company’s website lists multiple partnerships with several different companies for terminal leasing, payment gateways, electronic invoicing, and cash discount programs.
Point-of-Sale (POS) Systems
International Bancard offers a variety of POS systems that are designed to meet the needs of businesses in various industries. Whether you’re looking for a traditional countertop terminal or a mobile POS, International Bancard has a solution that can help you process payments quickly and securely. Clover and Poynt are listed as POS solutions offered by International Bancard.
Mobile Payment Solutions
International Bancard’s mobile payment solutions allow businesses to accept payments on-the-go using a smartphone or tablet. This is ideal for businesses that operate in remote locations or attend trade shows, farmers markets, or other events.
Payment Gateway Services
International Bancard’s payment gateway services enable businesses to accept credit and debit card payments securely and easily via their website. The payment gateway is fully customizable and integrates with major e-commerce platforms such as Shopify, WooCommerce, Magento, and more.
Virtual Terminal Services
International Bancard’s virtual terminal services allow businesses to process credit and debit card payments over the phone or via email, without the need for a physical card reader. This is ideal for businesses that don’t have a storefront or need to process payments remotely.
Gift and Loyalty Card Programs
International Bancard offers gift and loyalty card programs that can help businesses increase customer loyalty and drive sales. These programs are fully customizable and can be integrated with POS systems and e-commerce platforms.
Fraud Prevention Services
International Bancard offers a suite of fraud prevention services that can help businesses reduce the risk of fraud and chargebacks. These services include address verification, card security code (CVV2) verification, and fraud screening.
Location & Ownership
International Bancard is headquartered at 1505 Woodward Ave, Detroit, Michigan 48226, but the IB website lists Global Payments’ address, which is 1 Heartland Way, Jeffersonville, IN 47130. International Bancard Corp. is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California. David Iafrate is the company’s founder, chairman, and CEO.
Table of Contents
- Costs & Contract: Offers a three-year contract with…
- Complaints & Service: Complaints number more than…
- BBB Rating: Has a “C” rating and has received 4 complaints and 2 reviews in the last 3 years. The company is not…
- Sales & Marketing: Appears to hire independent sales representatives and has received…
International Bancard Customer Reviews
Here's What Their Clients Say
| Item | Result |
|---|---|
| Total Online Complaints | 10+ |
| Live Customer Support | Yes |
| Most Common Complaint | Hidden Fees |
| Recent Lawsuits | No |
Low Complaint Total
The comment section of this review contains a number of negative International Bancard reviews, and there are nearly 10 negative publicly listed International Bancard reviews on other consumer protection websites. Common themes among complainants include hidden fees, rate increases, and difficulty canceling service. It is possible that Global Payments provides some customer support for International Bancard clients, in which case complaints about International Bancard might be redirected to Global Payments. If you have your own International Bancard review to make, please do so in the comments below.
International Bancard Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against International Bancard. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
International Bancard Customer Support Options
The International Bancard website lists multiple phone and email customer support channels.
International Bancard Customer Service Numbers
- (800) 827-4880 – Toll-Free Customer Support (If Merchant ID starts with 8788 or 16)
- (855) 844-5960 – Toll-Free Customer Support (If Merchant ID starts with 532008 or 7762)
- (877) 621-0004 – Sales
- (877) 436-9012 – Partner Relations
Other Support Options
- [email protected] – Customer Care
- [email protected] – Tech Support
- [email protected] – Sales
- [email protected] – Partner Relations
The company’s robust support offering seems to have kept its complaint rate low, but it doesn’t quite perform at the level of top-rated merchant accounts for great customer service.
International Bancard Online Ratings
Here's How They Rate Online
| Item | Result |
|---|---|
| Total Complaints | 4 |
| Resolved Complaints | 1 |
Under 5 Complaints
International Bancard Corporation is no longer an accredited business of the Better Business Bureau, though it was previously been accredited since 2008, and currently maintains a “C” rating. As of this review, there are 4 complaints filed against the company. 3 of the complaints were successfully resolved to the satisfaction of the merchant. The remaining 1 complaint was either resolved to the dissatisfaction of the merchant or received no final response.
What Merchants Say
In addition to the 4 complaints posted to the company’s BBB profile, International Bancard Corporation has also received 2 informal reviews. 1 of these reviews is positive in tone while the remaining 1 is negative. The most recent review cites frustration with unexpected charges and poor customer service:
THY STEALING MY MONEY FOR OVER 14 MONTHS CHARGING FOUR TIMES A MONTH $22.95X 2 AND 34.95X 2 AND WHEN I CONTACT THEM THEY SAYING GONNA CALL ME BACK DIFFANT RELEASES NO SOLUTIONS FRAUD CHARGING WITH NO SERVICE PROVIDING
In cases like this, merchants would benefit from understanding how to cancel an account without paying a fee.
An “A” Performance
In light of the company’s complaint total and resolution ratio, we agree with the BBB’s former rating of an “A”.
International Bancard Fees, Rates & Costs
A Closer Look at The Contract
| Item | Result | >
|---|---|
| Cancellation Penalties | Yes |
| Monthly & Annual Fees | Likely |
| Processing Rates | 1.00% - 4.99% |
| Equipment Leasing | Yes |
Three-Year Contract
According to the International Bancard terms and conditions, the company offers a three-year agreement that automatically renews for successive one-year terms and includes an early termination fee of either $599 or the maximum amount permitted by state law, whichever is lesser. The document we have provided does not mention any other International Bancard fees such as PCI compliance fees or monthly minimums, but these fees will likely apply to most businesses. The company’s reliance on outside sales agents means that some terms and fees in a given contract could be negotiable.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, International Bancard also dedicates a portion of its website to advertising its virtual terminal and payment gateway. However, pricing is not disclosed on either of those services. Additional International Bancard rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
More Expensive Than Average
International Bancard’s early termination fee is much larger than the industry average, which is the primary factor preventing it from competing with the cheapest merchant accounts available. We also encourage business owners to check out our list of the providers of the best merchant accounts.
International Bancard Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Item | Result |
|---|---|
| Uses Independent Resellers | Yes |
| Telemarketing | Yes |
| Misleading Marketing | No |
| Discloses All Important Terms | No |
Inside/Outside Sales Team
International Bancard appears to utilize telemarketing and independent sales agents in addition to its inside sales team. Outside sales agents sometimes generate complaints due to a lack of training and supervision, and we have found a few International Bancard reviews that mention the company’s sales team. Two International Bancard complaints posted in the comments section of this review report an undisclosed early termination fee of $600 associated with the company’s standard equipment lease, which is a higher-than-average amount. There are also a few International Bancard complaints filed on other consumer protection websites that mention similar nondisclosure of fees, as well as complaints related to rude telemarketing and in-person tactics. This does not compare favorably to our list of best credit card processors. These complaints have been posted with enough consistency to lower the company’s score to a “B.”
No Deceptive Quotes
To its credit, International Bancard does not list any misleading rate quotes or unrealistic guarantees in its official materials. If you suspect that you are being overcharged by International Bancard, you can find hidden fees in your statement with a third-party statement audit.
Our International Bancard Review Summary
Our Final Thoughts
International Bancard rates as an above-average credit card processing provider according to our criteria. The company appears to provide ample customer service and agent oversight, resulting in a low complaint rate. However, its early termination fee is much higher than the industry standard. It’s also worth noting that businesses might accidentally search for this company using the incorrect spelling “International Bank Card.” If you are considering International Bancard, be sure to compare its pricing to that offered by the top-rated overall merchant accounts.
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How Did International Bancard Treat You?12 Responses
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Rachel
2 things. They have mis-charges. They charged me extra fees that they weren’t supposed to. When I called to get an explanation they continued to promise to call back, but never did. They did finally resolve the charge but never did call back or give an explanation.
Second, they did not fully explain PCI compliance. I had no idea what this was or that I would be charged for it. They did not include this charge on my statement so I didn’t catch the charge for months as it was being taken out of my bank account and I started to realize it wasn’t matching my statement from them. I called to get this resolved and it took several hours on the phone as they had me registered as the wrong kind of business. I am honestly not sure if I still did things correctly or I even needed to do this for my business as I don’t handle the credit cards, it’s all through a 3rd party app. I lost hundreds of dollars over this and my business is so small I only make a few thousand dollars in a year.
P
No one will respond to cancel my account. Person who signed me up “Gus” excellent response rate but when trying to cancel critics chirping. No response with customer service either on simply even answering how to go about it. Beware DO NOT sign up with them. Also they have a three year contract and fee to cancel. Mine does not because i asked But read the fine print.
JOE
THY STEALING MY MONEY FOR OVER 14 MONTHS CHARGING FOUR TIMES A MONTH $22.95X 2 AND 34.95X 2 AND WHEN I CONTACT THEM THEY SAYING GONNA CALL ME BACK DIFFANT RELEASES NO SOLUTIONS FRAUD CHARGING WITH NO SERVICE PROVIDING
Claudia kyre
When signing on with International Bancard I was promised I would not be charged a fee for low activity. I was billed $12.09 last month for having minimum activity.
This post will help: Find and Eliminate Hidden Fees From Your Monthly Bill
-Phillip
Chateau Concierge
International Bancard is a great company to work with. They are always attentive to my needs and provide excellent customer service.
CPO
Hello,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
JoAnn
Deceptive practices! DO NOT SIGN contract unless you ask for the entire 12 pages. You are only offered 3 of which you read and sign and there are actually another 9. You are signing a contract for 3 years, with a outrageous $599 early cancellation fee. You also must notify them that you intend to cancel BEFORE 60 days BEFORE the end of your contract or it rolls over into another year, and you STILL have a $599 early cancellation fee. They can also raise fees anytime they want.
They can only be deceptive to make any sane person sign this contract. They have taken advantage of our whole salon who are all independent (6 contracts all with same terms – 2 are single parents).
It seems so unnecessary to have to trick and trap costumers when all you have to do is offer normal merchant credit card processing.
Hope to help someone else not be duped.
JoAnn
The company did reach out and acted in good faith to resolve issues
Will Vanover
BEWARE!!! They can get you up and running in no time. But when you cancel the service its another story. They will make you jump hoops and delay, delay, delay. Evidently, there is only one person in this company who can cancel your account. She has never been available when we have called. Read your contract carefully! We were with them for over 5 years and they still say we owe an early termination fee? Terrible company to do business with.
Jerod Kiger
We used international bancard and had satisfactory service until our service contract was coming to an end. We contacted the company to see how to make sure our service was not automatically renewed at the end of our contract. Instead of contacting us and telling us how to do this, they shut off our service early and hit us with a $600 cancellation fee. After getting this problem somewhat fixed (they turned our service back on, refunded us $300 and told us they would refund the other $300 at the end of our contract) we followed the directions they gave us to make sure our contract was not renewed. This involved sending them a fax, which they claimed they did not receive. They renewed our contract against our wishes and we have been fighting them ever since. We will get someone to call us back once, we explain the problem to them and they say they will call back soon and they never do. This has been going on for 4 months. Either this company is horribly stupid, or this is their standard way of doing business. Avoid them at all costs!
Ron Asbaker
I had the same problem as mitch I never saw or heard of the $600 cancelation fee either
mitch mayer
processing went great for one year then we changed banks for our deposits and all heck broke loose.they pulled money out of my accont instead of putting my 4000 dollars in.and really didnt care.amy was very little help.turned them into bbb .sent a complaint to the attorney general.sent complaint to the chamber of commerce..beware what you sign with these people..they will take your money then ask questions later..termination fees 600 dollars per terminal.bet you didnt read that..your fault or not..you pay.