Intuit Merchant Services 2023: Reviews & Complaints

I own a seasonal business (garden center) which operates 4 months a year. I purchased the POS from quickbooks and signed up for their merchant services. HUGE MISTAKE! I requested to suspend our merchant account during the months that our store is closed so I can avoid the monthly $20 maintenance fee. I was assured from Intuit customer service that when we are ready to reopen I should call their customer service department 24 hours in advance to reactivate the account. I notified them a week before our spring opening. Monday, our opening date, we couldn’t process credit cards at all. I called their customer service. After I was placed on hold for about 30 minutes, I was told that my request was pending to reactivate the account and by Wednesday everything should up and running. I was also told that their customer service dept was short handed and that was the best they could do. I was furious. I was supposed to turn down business because intuit was short handed! Ridiculous! I demanded to talk to a supervisor, but nobody was available. After spending over a hour and half on the phone arguing with their customer representative, I was told that he would talk to his supervisor and call me back. Later the same day he called and told me that he had to “pull strings” but my account was running. Yesterday, Mother’s Day, historically the busiest day in our business (we are selling flowers) our credit card processing wasn’t working! We had customer lining up to pay and we couldn’t process their credit cards! The message in our system “invalide signon” The only sales we could process was only cash! We had to manually right on a piece of paper items sold, make a copy of their credit card and call later on for an authorization number in hopes that the transaction will go through. I called their merchant customer service to seek help. Their office is closed on the weekends!!! We had to deal with this mess for over 2 hours. Some customers walked away, when they heard “our system is down please be patient”. Monday I called their customer service to find out why this shut down happened and how to deal with it next time if it happens. After been on hold for over 35 minutes, I was told that they are closed on weekend because a lot of their merchants don’t operate on weekends so there is no need to stay open! Nonsense!!!! How a retail business is closed on weekends? I asked to talk to a supervisor. Guess what? nobody was available. I was placed on hold for another 20 minutes while she was investigating the reason of the “freeze”. She never came back on line. I hanged up more mad than before I called them. DO NOT USE THEM!!!!!! Do yourself a favor and find another processor, to avoid stress, lack of response and expensive fees. Their statement is a complete nightmare. I spend over 2 hours to reconcile my bank account against their statement and my money doesn’t get deposited within 24 hours after closing date. THEY ARE A RIPOFF! SAVE YOURSELF AND AVOID THEM WITH ALL MEANS. WORSE CUSTOMER SERVICE I HAVE EXPERIENCED WITH CREDIT CARDS.

The intuit service that I have been using qb 2014 pro led me to merchant services, I was at the time using my banks merchant service, was told that quick books merchant service would save me on average 300.00 plus a month by a QuickBooks agent for merchant services. so switched from my banks merchant service to Quick books merchant services, first trans went ok, then after that it was all down hill, I have had two transactions withheld maybe three, not really sure why they were from same customer these transactions were both for 876.00 I sent copy of invoices several times, still no response except for case manager is reviewing and will be a couple of days, in the mean time I am without funds, not good for a one man show and have to find other means of subsistence, Thanks a lot for the great service!!!

In January I took over as the Executive Director for a non profit. I have been trying since then to get them to update our account information. It took at least a month before I could get them to define what information was needed. It is now April and I have faxed them increasing amounts of paper and am still not done. Today I got an email saying they needed the signature of the former ED which was on the material I sent them initially (and have been resending with every fax I send them). I strongly advise anyone looking for a credit card processing/merchant service company to NOT use Intuit GoPayment. Service is exactly what they don’t do.

Took money from the customers card, then held the transaction for over two month, requested documents that were proptly given to merchant services, then was told they would not process it.

Meanwhile, had to refund my customer and find a new way to collect a 1200 dollar payment for mechanical/electrical services that were already completed.

Stated there was not enough history and couldn’t verify invoices even though I sent them? Said they couldn’t open the attachment, yet never told me this when I called daily? Said i would forward the invoices then, the lady was very rude, disrespectful and I will do NO business with this company and will not reccomend them to anyone. Puttin in a complaint with the BBB

This company not only directly lied to me – they changed the story three times during the same phone call – after I was asked to hold while they checked with a “manager” – We are a small business that offers credit card sales to our customers – if we treated our customers like this we would be sued!! They held our funds- made up deposit drules and amounts – wanted me to refund my sales to the customer even after the customer had the product they paid for – so i am not out product and the money!!! Intuit was the worst business decision I have ever made- they splash and awe with all these great onlines ad’s and info – bottom line – you have to drop through hoops, non existent regulations and still no money in your account!!
RUN…..RUN ….. Do not give this compnay any of your hard earned money to steal -find any other credit card processor you will be much happier…..the grade….WELL BELOW A “F” in all aspects. And customer service is worse

Intuit has to be the worst company I have ever dealt with. Their sales rep convinced me to switch my account to Intuit Payment Solution and three months later they closed the account because of a $26.00 chargeback. Not only that, they placed a hold on all my funds for 280 days. I have never heard of any company holding funds for that long. The entire deal cost my company about $6,000 worth of business.

I was happy with Intuit Merchant Services because they were integrated into my QuickBooks POS and I have used them for about 5 years. It was taking two days to get my money on the cards and it went to three day processing a few months ago and I complained. They said I had always been on a three day delay but it went back to a two day wait after the conversation.

Now I get an update over the weekend and I am not getting settlements all of sudden. I called and they tell me how great this new 12am batch out is. So I find out the cards go to them automatically when swiped, they batch out automatically at 12:01am and that makes it the next day. So they tell me now that cards swiped on Monday get processed on Tuesday (12:01am), get a batch number on Wednesday, and I could have my money by Friday. They have rocks in their heads if they think I am going to put up with this. Now I have this expensive software and I am locked into using IMS or I will need to manually enter transactions.

If you don’t care about high fees and a company that plays with your money go ahead. I am a small guy but they have $1,522 of my money this weekend that I should have in my checking account. I may get it next week on Monday or maybe Tuesday, if they don’t need it that is. My wife uses Bank of America and gets her settlements the very next day. Going from a day to a week can be a lot of cash flow for the average business.

I am a graphic designer and needed a way to accept key entry payments from my clients. I DO NOT RECOMMEND this service!!!! They hold EVERY transaction as fraud and require more documents than the IRS and when I submitted my documents and tried to get confirmation, it took 45 min on hold (LITERALLY) before I got through. That same day I had another payment and mentioned it to the LIAR REP and she said yes, no more flags will be placed on future transactions. FLAT OUT LIE. I ran the other one and it got flagged. Same deal.

WORST SERVICE ON THE PLANET.

I RATE IT AN F!

EPIC FAIL!

Made a switch to QuickBooks accounting software as part of our new management system. Found out that credit card payments would integrate with QuickBooks and their transaction fees seemed similar, so made sense. They had the option to rent or purchase a terminal which I needed to be able to accept Interac payments. Made more sense to purchase, and that is what we did.

The terminal, a KeyCorp K23P, has not worked since new. They sent out a replacement, and it did exactly the same thing. When inserting a chip card, the unit locks up, and not longer works. Can only do a single card swipe, and after that it is locked up. The only way to rectify is to restart the computer, and then get one more chance. This is really convenient for a customer that has to stand around for 20 minutes while we try to get the thing to work. I have phoned many times. They provide you with many toll free numbers for different things, with no explanation of what each one is for. Generally, for tech support, you are transferred to someone with an accent, and their solution is to unplug the device, plug it back in, try it again. Okay that doesn’t work, then uninstall the software, and reinstall it. Okay, that doesn’t work, I will look into it and call you back. Guess what, no call back.

The credit card processing fees are really confusing, and the way they collect these fees from your bank account is crazy. Most bank account fees are charged by the transaction, and they end up collecting fees over about 5 different transactions instead of a single one. I just noticed that on my May statement, that I am being charged for April’s card brand fees. I guess this is one way to daze and confuse so that you cannot tell from a single statement what your total processing fees are.

Just phoned today to cancel the credit card processing but keep the ability to take Interac. I was informed that there is no way to remove both Visa and MasterCard, that I must keep one, and that there will be a $250 early cancellation fee for the one card. Okay, so now I am out $550 for a terminal that never worked, and they want $500 to cancel a service that has done nothing but waste my time.

Bottom line – confusing statements, you will never have transactions that ‘qualify’ for their quoted rates, their hardware does not work, their customer support blows, and their fees for the privilege of wasting your time to try their services is outrageous.

90 percent of our business runs through Intuit Merchant Services. Our customers charge an average of $2500 per payment for reservation deposits and final balance payments. Intuit’s Risk Deparrtment is now holding all of our charges hostage for over 7 business days now. Many hours on hold trying to find an intelligent person who understands how holding a small business’s cash flow will shut down the business. No money, no employees, rents not getting paid, automatic payments bouncing. They are currently holding about $4400 of cleared payments from last week and another $3500 for a chargeback that we were suppose to be given 10 days to rebut (which we answered with clear documentation in 2 days to prove our case). Once we started getting the feeling that they were quite impossible to please (Intuit) we started rambling to open alternate Merchant Accounts elsewhere. I can only say that they have no concern for their customer. Just hold our funds without even any type of notice or reason until we get in the cue and wait 20 – 30 minutes to speak to someone, who transfers us to someone else, and so on.

Please be warned! If you own a small business, do not put all your eggs into the Intuit Basket. They are completely unconcerned about the effects of their actions on others. Currently trying to save my business and guessing that the $9000 so dollars from last week will be a loss.

This is a very similar post to another I read above. They hold the funds, even when there is a positive balance. We have sent in reams of requested bank statements and information they requested, and still do not get a response. Cant get any answers and watching 7 years of hard earned growth be destroyed by negligence on the part of Intuit.

I just signed up for the fist time to use the intuit gopayment on a new client of mine that was charging over 31k on his card. Well I called intuit first before making a transaction with my client and explained that the charge amount would be 31k and if they would have an issue with that amount. I was told ” No issues at all you can charge any amount your go to go” I sign the contract, mind you a large contract and of course I call intuit to follow through two days later on the funds and I was told that they could not approve the fund for that amount due to that i don’t have the funds to back it up in case the client wants a refund. “REALLY” Well I’m a small business and how would i carry that amount if I’m trying to make my business grow and you just make it impossible . I AM SO DISAPPOINTED WITH INTUIT. I will never recommend them to no one at all. Im very luck that my client believed in me and trust in me. I was lucky enough to have found a company who took care of my problem with in 24 hours and the are now enjoying the rate they charge and I still have my contract. intuit I’m so, so disappointed with you. Never again will i call you or use you for anything in the future. For all of you reading this do your home work first.

Intuit has to be the worst merchant solutions I have ever come across. From the 25min hold times to the late notices if you have a chargeback. if you are a serious company and want to use a merchant company this is not the company to go to. I have a chase account and paymentech is pretty good. Intuit has been nothing but a headache and cost me money overall. I would give their third party merchant company a F

I was with Inuit’s Innovative Merchant Services since 2009. I will admit that I am (was) clueless as to all the ins-and-outs of card processing when the salesman sold me on the service. However I recently had a friend help me pay better attention to where my business’s money goes and I found out that Intuit was taking almost as much as I sold with all of the disguised fees I was paying!

I will never use Intuit nor will I recommend them to any colleagues due to the way they disguise fees. I closed my account with them and yet they continued to withdrawal money from my business checking account. A $12 customer service fee for calling to inquire about closing my account! A $75 annual fee, a $15 monthly fee for just being an active account, yet I closed my account a month prior! And then the fees for each card swipe were astronomical. Rarely was I charged the low rate I was quoted by the salesman. Somehow 90% of my transactions were not qualified for the low rate or something like that. I gave up and closed the account. But wait, that incurs a $295 cancellation fee! And not only that, looking back at the paperwork… there is no contract period that ever ends… Doesn’t matter if it’s one day or ten years after I signed the contract, the cancellation fee of $295 applies! Period.

Never again!!

I have used Intuit go payments for only a few months, and would NOT recommend them. I have had trouble with the swiper but more inportantly they have charged me for flaws in their Intuit account system, and won’t clear it up. I have been told by the Intuit customer service reps that this was not my fault, and the service charges will be credited to my account, but week after week goes by, and nothing. Now they are trying to charge me more money for insuffient funds….really?

I have two complaints with Intuit.:

First, when my business improved and I needed to take some large orders, they refused to process it. They claimed my account was for small transactions. I pleaded with a manager to work with me, but he was rude and just dismissed my request. I was forced to sign up with another merchant services outfit to complete these new transactions.

Second, when I closed my account, Intuit charged me a $295 cancellation fee even though I had had an account with them for over 7 years.

You are charged 3.7% for almost all transactions. Do not use Gopayment! For the first month or so they were fine, but now they have charged our business numerous hidden fees that make no sense, withheld funds repeatedly(if your business grows, and you begin taking more credit cards, you are considered high risk and treated like a criminal), and when we returned an item to the merchant we purchased it from, and had the money refunded to the Intuit card, they took the money from the merchant’s account, but still have not refunded the money into our account. It has been over 2 weeks that we have waited for the return of the $800, and still nothing, and we get a different story with each CS rep we speak to.We have faxed copies of invoices to them repeatedly, done anything they asked to prove the transactios are legitimate, but still have lost over $2,000 over the past month. It makes no sense, it is NOT their money to hold. We are getting a lawyer to handle it, due to the fact that their CS and risk department is an absolute JOKE. Will also be reporting to the BBB (along with nearly 500 others that they have taken advantage of). They are basically thieves.

My letter to Intuit Merchant Services while on the phone attempting to get assistance with repayment for a non working debit system.

Hello David.
In the past I have been on the phone for aprox. 10 hours with merchant services since May (apox. 3 months service).
I have not been able to process debit card transactions since using the system. I have spoken to a number of people over the past few months and am now on the phone with yet another. I have sent back one pin pad as requested by merchant services and have a second one here. I have been on a 3 way call with First Data who were very helpful and actually had to inform the Merchant services representative that the pin pad did actually accept debit as they had informed me at that point that they could not accept debit. I have emailed Jullien who sold me the system and she has informed me she cannot assist with any credit for my monthly pin pad fees.
I have timed my phone conversation today to give you an idea of the typical time wasted on the phone with the Merchant Service people. It is now 27 minutes and I am again on hold. I am now being put into another conference call with the First Data people and merchant services. Now he is unable to do a 3 way call. It’s been 43 minutes for this to occur.
The result is, call First Data to get money return on Debit card pin pad fees!!
Oh my oh my what a morning. I will let you know how this call goes prior to sending this email….after 53 minute in conversation with First data and then a transfer to an intuit English speaking American Intuit person, he has told me Intuit is not able to accept debit transactions!!!! And he discovered I needed to be in touch with the Canadian Intuit branch. I am now on hold waiting to get through to this person in hopes of a 3 way conference……..oh no conference …. sent back to India on hold it is now 63 minutes on the same call.
I have gotten the run around. Intuit tells me first data is responsible for the refund. First Data says Intuit is responsible for the refund. Now it is 77 minutes and I am on hold again. They say first data will have to give the refund…..oh 87 minutes and the result, transfer to First Data no refund possible.!!! I hung up and called them myself.
11 minutes in and am on hold as they assist in cancelling the pin pad. Ok after 25 minutes, I have been told I must cancel the entire contract and cannot cancel just the pin pad. Boy talk about misleading the public.
Total time on phone this time around: 235 minutes (3.9 hours).
Result: no refund no explanation as to why I cannot process debit cards successfully.
Intuit really needs to work on this whole system. I love the accounting software but am so disappointed with this experience. I will hang on to the software until I find a suitable replacement.
Boy moneris was pricey but the service is superior. I think I will go back even if it means a 3 year contract.

This has been a very disappointing experience.
I will be posting this letter on the web site as well

Where to begin? I do not process a lot of credit cards, so every single transaction was flagged, and then delayed in processing, I get paid faster via snail mail.

When they force you to make a software upgrade to continue processing credit cards, they also make it impossible to cancel your account. Pure torture. Endless hold times. Transfers to nowhere. So the zombie charges keep on going. Charging me for something I cannot possibly use. Then making it really impractical to cancel. I finally spent an hour today just out of spite

We switched to Inuit Payment Solutions and Intuit Payment Processing. It was not a good experience at all. As I read other reviews on websites about holding money “hostage”, I was leary, but the Inuit brand kept us proceeding. It was a nightmare to say the least. They held our money hostage for 12 months. thousands and thousands of dollars. no call backs. no customer services. horrible response from their VPs, directors, etc. Finally, after 12 months, they released the money and shorted us. We requested an accounting of our money and, again, no call backs, no response, no service. THIS IS THE WORSE COMPANY. THEIR LEADERSHIP should not be running a company like this. I wish there were more review sites so i can warn others about our terrible mistake to go with Intuit Payment Processing

This company is full of lies. I got stuck using them because the salon I worked for would not allow another credit card machine to be brought in ny me, and this was the only way I could charge my clients cards, because no one uses checks or cash any more. I called back in January to see if there was a cancelation fee and was told no. Just got off the phone and was treated like scum by their call center after telling them I was forced to leave my former salon and could no longer have access to my account. They also felt that charging me fees for two months ans the protection fee for the next year was acceptable.

After having to get the bank involved in blocking their access to my checking account and a legal dispute against their fees, they offered to wave their 295.00 terminatiom fee.

Save yourself some time and get the square up application! It’s great, flat fees, and easy to use. Plus it works everywhere your phone does!

So now i am trying to cancel my account with Innovative merchant sys. On hold for 20 minutes now. Cant log in. Just like when I needed help . I switched Back to Chase Payment Thech awhile ago just so I could get service and get my funds over night for a better price than this JUNK… People beware please before sigining on with this company and i am serious….. They say the will add quick books forget that once The SLEEZBALL that is selling you this GARBAGE hooks you its all done not even a phone call. A Class action Lawsuit needs to be filed against them ASAP.
Please people DON`T DEAL WITH THIS COMPANY…….

i had intuit payment solutions and LOVED them. there wasn’t a cancellation fee and I only left when i changed to a new cart that didn’t have ready integration. my new provider transfirst has been a horror show of unadvertised fees. due to this, i signed up for innovative gateway in november and but haven’t gotten it to integrate with the cart.

i was thinking of cancelling innovative gateway and called intuit today due to the notes above for cancellation or ‘closing fees’. They did tell me that this ‘closing fee’ is only for people who have physical terminals (which i don’t because my biz is 100% online).

This company holds “employee deposits” for 3 business days before making it available to the employee, even after it is confirmed that the company received good funds. When trying to use card at gas station, Intuit put a 7 day hold on $75.00 even when you didn’t end up using the card for the gas. Refused to release funds even when Intuit stated that they saw that there was no purchase made. In this case, the entire remaining balance of employees funds are on hold. They are floating on Employee money.

Nightmare upon nightmares setting up credit card processing through Intuit. Dozens of hours on the phone, you get told a completely different story depending on who you speak with. Dealing with them was taking so much of my time I finally had to wait until a Saturday to call in and it took over three hours! And all the errors are on their end! Finally to add insult to injury they told us Amex would contact us directly about adding them as an option, never heard from them…no that was wrong, we had to contact Amex ourselves, which we did. Got approved and now Intuit can’t/won’t link Amex to our account, even took the Amex button off our page after Intuit sent a fax saying it was added. My assistant is on the phone with them now, again, as usual….it’s ridiculous!!!

Warning to all who would use Intuit Merchant Solutions. After being with them for 3 years, I am being charged $295.OO cancellation fee. This was not an early cancellation.

ABSOLUTELY NOT!!!! Do not use Intuit. Worse customer service ever. Long long wait times, they hold your funds and when problems come up, they do not want documents to prove anything.

Here is my story. I sold cosmetics to a buyer for $1250.00. Intuit processed the payment. After 4-5 business days, this still did not go through. I called them and I was told they needed to verify with the buyer. No problem. I confirmed the buyer’s phone number as they had the phone # as well. Two days later, I was told the funds cleared, it was deposited into my account. I sent the goods to the buyer.

Buyer receives goods, then she went to the bank and lied that she never authorized the transaction. Bank immediately accept buyer’s complaint and withdrew money from Intuit’s account. Intuit tries to withdraw the money from my account and refused to accept documents/ shipping receipts from me that will prove that the goods were sent to this buyer and that she indeed authorize the transaction.

I tried several times to have them accept my proof that should have been sent to the buyer’s bank and the bank would have reversed the funds from the buyer to intuit but intuit did not want to deal with it and told me that I had to sue the buyer and they did not want to get involved.

This was stupid. This only made everything complicated. If they had sent my proof to the bank, the bank would have withdrawn the money from the buyer’s account and deposited it back into intuit’s account and case would have been closed. My proof would have showed that the items were sent to the same address as in the buyer’s bank account.

After 4 months, intuit decides to send my account to collections., What kind of a company is this? They would not take documents to send to the bank, they try to withdraw the funds from my account twice which would have overdrawn my account and they decide to send my name to collections.

Do not use this company unless you are willing to deal with this mess

If you are interested in making money, which I am sure you are, stay clear away from this company. They hold your funds without any sort of deposit schedule which makes it nearly impossible to pay your vendors and keep your business intact. Wow I cannot believe these clowns are still in business. They should have been sued a long time ago.

Hmmm, when I was pressured into signing up with Intuit (Innovative merchant solutions), it seemed I was going to save money. After I looked at the paperwork, I noticed the Cancellation Fee of $295. Some companies have these to make sure you stay with them for a year or two. Intuit’s cancellation fee NEVER goes away. If you cancel for any reason, ever, you will be charged $295. Since I don’t like companies blackmailing me I canceled immediately and paid them their ransom. I certainly was not going to let them collect fees from me for years and one day have to pay them anyway.

On top of the QB 2011 loss of data problem I had, Intuit will never get any more of my money. I’m, looking at Peachtree when QB 2011 “expires”.

Absolutely the worst credit card processing company on planet earth. Held money, customer service sucks and is horrific and my company was absolutely hindered by their processes, which took me weeks to clear up. How did I clear it up? I left them and went elsewhere.

Do NOT USE THIS COMPANY if you want to run YOUR company smoothly.

Intuit has, on two separate occasiions, withheld payments made by my clients! I believe Intuit is using money belonging to subscribers to feather its own nest. I’ve been told by a “risk management” person that transactions are subject to “review” by staff members to make sure that everything is okay before passing money paid by clients to our firm on to us. If you imagine how much money Intuit is amassing and using – free of interest – while some mope conducts a review of a perfectly legal transaction.

I’m on the hunt for a different payment service!!!