Evaluating Kibopay Merchant Services: Fees, Customer Reviews, and Risks

Kibopay is not listed with the Better Business Bureau, nor does it have listings with Google Maps or popular crowd review websites like Yelp. This suggests that the company’s market share is small in the greater context of the merchant processing industry and that clients are generally satisfied with the company’s services. Of the customer reviews that do exist, the vast majority are on TrustPilot and appear to be manipulated through a reputation management campaign as mentioned above.

Examples of Positive Reviews

So far I have been very pleased with the services of KiboPay. The representative made the transition to the company simple. I had an issue with a component in my system and had it replaced with little hassle. My restaurant is experiencing an increase in business due to the ease of transactions.

Kibo Pay has been a game changer for us. The customer service is amazing. I have spoken with Mike K on multiple occasions and he never disappoints. If you haven’t already, I highly recommend changing your credit card processing system today.

Kibo pay is economically great for a small business like ours. Kibo has worked smoothly for our practice. They’ve been very helpful and responsive to any help we’ve needed or questions we’ve had.

Examples of Negative Reviews

Beware of Kibo pay as known as Merchant Lynx Services. The sales representative said the only fee I need to pay is the monthly fee. However, after 3 months, they began to charge me monthly fee, terminal paper fee, plus credit card terminal insurance fee. I called them, they said it is new policy. If there is a new policy, why didn’t they send it to their clients first? The sales associate said there is a month-to-month basis, so I canceled my account with them. After I closed my account, they still charged me an additional one-month fee plus terminal insurance fee, because I have to give them 30 days’ notice. I didn’t say anything. Unfortunately, it just the beginning. They have been constantly withdrawing money from my bank account for credit card processing terminal insurance fees.

I was promised from day one that I would have next-day funding and they lied. That was one of my biggest priorities when switching. That my money goes into my account next day. Martin promised me it would, and now it goes in when they feel like it, and now they are telling me I have to wait 6 months for a review of my account to see if I qualify for next-day funding. Even then, I may not qualify as they put it. I have been in business for 18 years and have never had chargebacks because I give great customer service to my customers. Something your company should think about. Don’t like being lied to. Don’t think I’ll be staying with Kibopay. – Pam Balson, owner of Pam’s Floral

Do not trust this company. They “accidentally” took $1300 out of our account and it took them 15 days to return the funds. They are continuing to deduct the wrong amount of monthly fees. And most recently deducted instead of refunded additional fees, and we are still waiting on this.