MagicPay Reviews & Complaints
Serving Both Standard and High-Risk Business Types
Founded in 2012, MagicPay is a Boca Raton, Florida-based merchant account provider that serves both standard and high-risk business types as well as offshore merchants. The company is a reseller of iPayHere (formerly known as SwitchPay), but it is also partnered with other processors in order to serve its high-risk accounts.
MagicPay Payment Processing
MagicPay processes all major debit and credit cards for most business types. Their services include POS systems, mobile payments, e-commerce solutions including virtual terminals, and QuickBooks integration.
MagicPay Location and Ownership
MagicPay is headquartered at 4710 NW 2nd Ave, Suite 101, Boca Raton, FL 33431, and does not disclose the identity of its acquiring bank. Rami Levi is the founder and CEO of MagicPay.
MagicPay Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
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Live Customer Support | Yes |
Most Common Complaint | N/A |
Nearly Clean Complaint Record
Our search yielded only a limited number of negative MagicPay reviews, suggesting the company operates legitimately and is not involved in deceitful practices. The minimal complaints could be attributed to MagicPay’s competitive pricing and quality service. Alternatively, it might be that MagicPay’s customer base is not yet large enough to generate significant feedback. Additionally, some confusion may arise from MagicPay’s association with iPayHere or its previous branding as Switch Pay. We invite you to share your experiences with MagicPay in the comments below.
MagicPay Lawsuits and Fines
No major class-action lawsuits or FTC complaints have been found against MagicPay. Merchants seeking non-litigious resolutions for their concerns with MagicPay are advised to report them to appropriate supervisory organizations.
MagicPay Customer Service Options
MagicPay offers 24/7 customer support by phone, demonstrating a commitment to merchant support that rivals top-rated credit card processors known for excellent customer service.
Here are the available MagicPay customer service contacts:
- (855) 891-2600 – 24/7 Toll-Free Support
- (561) 880-8472 – Fax
- Email support is available at [email protected]
- MagicPay also provides a customer support form on its website.
MagicPay Online Ratings
Here's How They Rate Online
Total BBB complaints | 0 |
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Resolved Complaints | 0 |
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MagicPay Fees, Rates & Costs
A Closer Look at The Contract
Cancellation Penalties | No |
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Monthly & Annual Fees | Yes |
Processing Rates | 2.20% - 3.49% + $0.20- $0.30 |
Interchange-Plus Rate | Interchange + 0.50% + $0.10 - $0.21 |
Month-to-Month Agreement
The standard MagicPay contract offers a flexible month-to-month agreement through iPayHere, allowing cancellation at any time without a termination fee. MagicPay tailors its pricing based on the merchant’s specific needs, including mobile, retail, all-in-one POS, internet, or offshore/high-risk accounts.
Mobile Processing Pricing
MagicPay presents two plans for mobile processing: the “Starter” plan at $10 per month with interchange plus 1% plus $0.10 per transaction, and the “Premier” plan at $20 per month with a more favorable rate of interchange plus 0.5% plus $0.10 per transaction. The company recommends the Starter plan for merchants with monthly transactions under $3,000 and the Premier plan for those exceeding this amount.
Retail Processing Pricing
Retail merchants have options among PC & iPad POS, retail terminal, or wireless terminal plans. The PC & iPad POS plan, at $10 monthly, utilizes secure software for transaction processing, offering interchange plus 0.5% and $0.05 per transaction. The retail terminal plan charges $20 monthly, while the wireless terminal plan is $30 monthly, both providing competitive transaction rates. Additionally, tiered pricing options are available, including 1.69% plus $0.20 for swiped qualified transactions.
Virtual Terminal and Payment Gateway Pricing
E-commerce merchants can select from the “VirtualPay” or “VirtualPay PRO” plans, with monthly fees of $15 and $30 respectively. The VirtualPay plan applies a transaction rate of 2.2% plus $0.30 for qualified transactions, whereas the VirtualPay PRO plan offers rates of interchange plus 0.75% plus $0.20.
High-Risk Processing Pricing
For offshore and high-risk merchants, MagicPay provides tailored pricing, typically higher than for standard-risk accounts. These merchants might also benefit from exploring services through leading high-risk merchant account providers. It’s not specified whether a PCI compliance fee is included in the monthly plan fees.
Considering MagicPay’s adaptability with month-to-month agreements and its wide range of pricing options, the company is rated “A” for its contract terms.
We also encourage merchants to review our list of the providers of the best merchant services.
MagicPay Employee Reviews & Sales Tacitcs
Should You Work For Them?
Employs Independent Resellers | No |
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Advertises Deceptive Rates | No |
Discloses All Important Terms | Yes |
No Sales Complaints
MagicPay appears to market its services via an internal sales team and traditional advertising. There is no evidence at this time that the company utilizes independently contracted sales agents, and we cannot find any MagicPay reviews that mention deceptive contact by the company’s sales team.
This compares favorably to our list of best credit card processors.
Straightforward Pricing
The MagicPay website quotes a number of different per-transaction rates under the company’s interchange-plus and tiered pricing plans, and it appears that these MagicPay rates are transparently listed. Given the company’s straightforward pricing and clean complaint record, we have assigned it an “A” in this category. However, if you suspect that MagicPay is charging you undisclosed fees, we recommend seeking a third-party statement audit.
Our MagicPay Review Summary
Our Final Thoughts
A Solid Payment Processor
MagicPay rates as a reliable merchant services provider according to all available information. The company is not showing widespread merchant complaints and appears to offer transparent, competitive contract terms. Our rating for MagicPay may be subject to change once the BBB establishes a profile for the company, but for now, it compares favorably to the best overall merchant account providers.
If you found this article helpful, please share it!
Rajendra GC
We have many issues with this merchant service, specially with EBT. First time it took them about a month to figure out the problem and solve it which causes a lot of inconvenience and business loss. And now, its been two weeks that we have issue with EBT yet the problem has not been solved. We do average $600 of transaction daily. Now, our customers are going to other stores as the EBT does not work in my store. I know Rami seems to be responsive but it really has not been working.
Alicia
I applied with MagicPay after Looking for a local merchant processing agent. A representative named Rami Levi setup my account, it was relatively simple, however required some personal documents. Easy mobile app to use.
CPO
Hi Alicia,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Alicia Gatmas
My business name is Food by Alicia. I have a mobile food truck.
Location is Boynton Beach, FL .
Lorinda Fallini
Called for customer service and they answered the phone directly. Rami was very sensitive to my concerns and promptly corrected the issue.
Honest and straight forward service!
Thank you!
CPO
Hi Lorinda,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!