Merchant Club of America Review

Started using merchant club after they offered lowered rates. I had all my equipment but needed a new card reader. They told me to order it from POS company and they’d reimburse the cost. It’s been 1 month of calling and writing emails. No answer or response ever. Melissa Britt won’t answer emails about the funds. Horrible company

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-Phillip

On 1/17 I signed my grooming business up with Merchant Club. Was told how much cheaper they would be than my current machine and how simple and easy this process was. $99/month for leasing and then .01% of each transaction.
On 1/25 unknown charges came out of my account so everything was put on hold until I found out where these charges were from.
On 2/4 John Michael Flannagan showed up to my shop unannounced around 2:45pm. I had a baby doctor appointment this day at 3:15 and did not have time to deal with him. He said he drove all the way from Roanoke to speak with me about the unknown charges, which had nothing to do with this company. He wouldn’t stop talking to me about personal things(telling me how he “got fixed and had to ejaculate 100 times before it would be effective then ended up with twins because he didn’t ejaculate 100 times”). After these things were said to me, in front of my co-worker, so I do have a witness, I felt very uncomfortable. It was completely inappropriate and in my eyes considered sexual harassment. You in no situation talk to a young woman about your ejaculation. Period. I still feel uncomfortable that was said to me and it has been a month. He then put me on the phone with a Rob who is supoosedly his boss who I also did not have time to talk to. i was told I would not be charged for the first month and will be able to cancel if I’m not happy. Fine. I was then late to my doctors appointment which in case you all didn’t know its a $50 fee.
On 2/8 I had to sign a document for the machine to be sent to me and was told it would be overnight-ed to me. Later that evening I noticed a charge on my account for $35.38. There was a one time activation fee for $25(which is totally understandable even though I was never told about it) and a $10 monthly fee(so that would make my monthly payments $99/month, plus the .01% of every card ran, plus this $10 monthly fee I was never told about). They also charged me $0.02 to test it. Mind you I had just signed for the machine to be sent to me. I did not have the machine in my possession but was already paying for it. I was not happy about this extra fee I was NEVER told about and was told it would be adjusted. John specifically said “I will have it fixed for you”.
On 2/13 I still had not received the debit machine & was told it was because my paperwork was not completed. I signed my document on 2/8 so the paperwork not being completed was not my issue, I was told I would have my machine on 2/9. I talked to John again who said “It will be there today”
On 2/14 I still have no debit machine, John said he would check the tracking and get back to me. Never did.
On 2/15 I still did not have a debit machine. I told John I was done with this, brought up my charge of $35.38 again for a machine I still did not posses, also told him about an email that said I would be charged the monthly fee on 2/20 for the machine I still did not have. Was again told “It will be there today” failing to address my other concerns about the money being taken out of my account for a machine I still did not have. He decided to tell me how I wasn’t charged for anything yet, although its on my bank statement and how he is not responsible for deliveries even though he told me it would be overnight-ed on the 8th. i proceeded to tell him I wanted someone else’s number to deal with and handle my concerns and he refused to give it to me. Said someone was calling me and no one ever called.
On 2/17 I asked for someones number to call again and sent my bank statement with the $35.38 charge, mind you i still had not received the machine. He tells me that the charge on my account did not looks like it was from them. I have the paper bill and it is from their merchant. He again says it will be corrected and refused to give the number for someone else to speak with.
On 2/18, I was still never contacted by ANYONE from this company and had still not received the machine. I left a voicemail with customer service at 1:53pm and spoke with a girl at 3:43, told her everything that was going on including Johns disturbing comment about ejaculation and she said she didn’t know how to help me because I signed a lease for this machine, which I was also never told abound that a higher up would call me back. Sexual harassment to this company is clearly not a concern when this should have been delt with immediately.
On 2/19 I left a voicemail at 10:49am, 12:02pm, and 1:14pm. Finally a Rob called me back and said he will cancel everything but wanted me to think about it for a couple of days. Will refund my money, I would not be charged for the month on the 20th and to call him directly, that I will not have to deal with John.
On 2/20 I was charged $110.39, had still not been refunded for the $35.38 from 2/8. So now a total of $145.77 had been drafted from my account when i had been told the $38.35 would be refunded and the next payment would not be charged. I called Rob at 3:49pm and was never called back.
On 2/21 at 9:39am I called Rob and he said “now is a bad time to call I will call you later” – terrible customer service.
He called me back at 2:25pm and said that everything would be cancelled and money would be refunded, was told to refuse the debit machine if it ever showed up.
On 2/26 I called Rob again at 10:57am because the money was still not back in my account and he said he did not know when it would be refunded but it will and it has been handed over to operations.
Today I have called Rob 4 times, left him 2 voicemails, sent him a text and left a voicemail with customer service because I still have not been refunded. No one has called me back and I am still owed $145.77. This is unacceptable. Everything I have delt with from this company has been the worst customer service I have ever delt with, the sexual comment that was made to me has been brushed under the rug like it has never happened, I have been taken advantage of because I am a young business owner, and now I cannot get a single person from this comany to even contact me back.
DO NOT DEAL WITH THIS COMPANY! WORST EXPERIENCE EVER AND I AM STILL OUT $145.77. Its sad that I will have to contact a lawyer to handle sexual harassment and to have $145 refunded because no one in the company will speak to me.

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-Phillip

Charges are a lot more than they tell you up front and everyone is too busy to discuss it with you when the overcharging is detected. They cut with very sharp razors and the hide. Be careful and take plenty reference note if you decide to use this company.

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