National Payments Reviews & Complaints

National Payments Logo
Overall Score
5
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How did they treat you?

Overview

In this review of National Payments, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific services provided. By the end of this review, you will have a clear understanding of whether National Payments meets your payment processing needs.

About National Payments

Founded in 2008, National Payments is a merchant account provider that serves most business types in Canada with a focus on the hospitality industry. The company is a reseller of Elavon‘s conventional countertop readers, Poynt smart terminals, and Bambora‘s payment software.

National Payments Products and Services

Payment Processing

National Payments processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, virtual terminals, e-commerce solutions, and B2B payments.

National Payments payment processing

National Payments offers standard payment processing services

National Payments Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support No
Most Common Complaint N/A

Minimal Public Complaints

Our search for National Payments reviews has revealed minimal public complaints, suggesting a low incidence of allegations such as scams or ripoffs. This scarcity of negative feedback across various consumer protection websites may reflect the effectiveness of National Payments’ customer support. Nonetheless, we have noted a single customer review mentioning challenges in reaching and unsatisfactory interactions with the customer service team. We invite you to share your experiences with National Payments in the comments below, whether they are positive or negative.

National Payments Legal Concerns

We have conducted a thorough search and found no major class-action lawsuits or FTC complaints against National Payments. For those who might have unresolved issues with the company, we suggest considering non-litigious resolutions. One option is to report the issue to appropriate regulatory bodies.

Exploring National Payments Customer Service Options

The official National Payments website lists general contact methods such as phone and email, but a specific customer service line is not prominently featured. For assistance, customers can use the following contact details:

(1)-403-663-8886 – General Customer Service

Contact Email: [email protected]

Additionally, a customer support form is available on their website, facilitating direct communication.

We recognize the range of support options provided by National Payments and assign an “A” rating in this category. However, to reach the status of a leading customer service processor, further enhancements in their customer support infrastructure might be necessary.

National Payments Online Ratings

Here's How They Rate Online

Online Ratings Summary
Total Complaints 0
Resolved Complaints 0

Clean Complaint Record

National Payments has an “A+” rating with the Better Business Bureau and has been BBB accredited since 2017. The company has not received any complaints in the past 3 years. It also has not received any informal reviews.

An “A” Performance

Given the company’s clear complaint record, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

National Payments Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Rate 1.00% - 4.99%
Keyed-In Rate 1.00% - 4.99%
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

National Payments Contract Terms

Details on the standard contract for National Payments are not publicly shared. The company likely tailors its pricing and contract terms to the specific needs of each merchant, considering factors such as the type of business, geographic location, and transaction history. Due to its partnership with Elavon, there’s a possibility that National Payments might offer equipment leases through Ladco Global Leasing. We recommend that merchants opt to buy rather than lease equipment to avoid long-term financial commitments.

No Red Flags

The lack of complaints regarding National Payments’ contract terms leads to an “A” rating in this aspect. However, this rating is given in the absence of concrete details regarding the company’s pricing structure. Without specific information, it’s challenging to compare National Payments’ terms with those offered by the industry’s most cost-effective merchant accounts.

Merchants seeking favorable terms and services are advised to explore our curated list of the best merchant accounts for potentially better options.

National Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside/Outside Sales Team

National Payments appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any National Payments reviews that report unethical behavior by the company’s sales staff. This compares favorably to our list of best credit card processors.

No Misleading Quotes

National Payments does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that you are being charged undisclosed National Payments fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

Our National Payments Review Summary

Our Final Thoughts

National Payments is recognized as a reliable provider in the merchant services industry. Although detailed data on their sales tactics and contract specifics remains limited, the company’s exceptional complaint record stands out as an encouraging indicator of their customer satisfaction. Regardless of a company’s favorable reputation, we recommend that prospective clients carefully scrutinize all contract terms presented to them. It’s crucial to understand the intricacies of the agreement and ensure that pricing aligns with market standards. Compare these terms with those of other top-rated merchant account providers to make an informed decision. Due diligence is essential to avoid potential pitfalls and secure a solution that meets your business needs effectively.

Location & Ownership

National Payments is headquartered at 305 10 Ave SE, Calgary, AB T2G 0W2, Canada, and is a registered ISO/MSP of the Canadian branch of U.S. Bank National Association and Elavon. Bob Dhillon is the founder and owner of National Payments, and Michael Strong is listed as the CEO.

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Testimonials & Complaints

How Did National Payments Treat You?

1 User Reviews

  • Sylvie Law

    I tried to post a bad review for national payments and it was removed terrible experience needed a replacement machine they sent the wrong one it took 45 min to connect and still not done was told it was easy takes a couple minutes tried calling 3 times goes to voicemail left message 2 days ago still no one has called me back

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