Network for Good Review: Fees, Comparisons, Complaints & Lawsuits
(888) 284-7978 A Fundraising Platform for Non-Profits
Founded in 2001, Network for Good is a fundraising platform and payment processor that primarily offers merchant accounts for non-profit organizations. The company was originally established by America Online, Cisco Systems, and Yahoo!, and has since processed over $1 billion in donations. Network for Good does not list its back-end processor or its acquiring bank on its website. In 2022, Network for Good was acquired by Apax Partners LLP in a large move that also involved acquiring EveryAction, Social Solutions, and CyberGrants.
Network for Good Payment Processing
Network for Good processes all major debit and credit cards for non-profits and fundraisers. Their other services include donor management, communication tools, online fundraising, donation/fundraiser measurement and tracking, and event and auction management.
Network for Good Location & Ownership
Bill Strathmann is the CEO of Network for Good, which is headquartered at 1140 Connecticut Avenue NW, Suite 700, Washington, DC 20036.
Network for Good Review Table of Contents
- Costs & Contract: Network for Good offers 3 pricing packages billed annually at $2,400, $3,600, or $4,800 with no early termination fee.
- Complaints & Service: Network for Good complaints number fewer than 10 on public complaints forums.
- BBB Rating: Network for Good has a “B+” with the Better Business Bureau and has received 9 complaints and 3 informal reviews in the last 3 years.
- Sales & Marketing: Network for Good does not hire independent sales agents and has not received any complaints about its sales practices.
Network for Good processes payments for non-profits and fundraisers
Network for Good Customer Reviews
Here's What Their Clients Say
Key Points |
|
|---|---|
| Total Online Complaints | <10 |
| Live Customer Support | Yes |
| Most Common Complaint | N/A |
Low Complaint Total
We have found over 15 negative Network for Good reviews from the past 3 years, and some of these complaints describe the service as a ripoff or a scam. Common Network for Good complaints include delayed deposits and poor customer service from Network for Good, but the details of the complaints suggest that these are isolated incidents. It therefore seems that these issues are highly uncommon among Network for Good users. If you have your own Network for Good review to make, please do so in the comments below.
Network for Good Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Network for Good. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Network for Good Service Options
Network for Good offers email support at all times and phone support from 8 a.m. to 8 p.m., Monday through Friday.
We have located a single Network for Good customer service number:
(888) 284-7978 – Toll-Free General Customer Service
Network for Good offers a dedicated email support address at [email protected], a support form, and live chat support through its website.
This is roughly on par with the options offered by top-rated payment processors for great customer service.
Network for Good Online Ratings
Here's How They Rate Online
Online Ratings Summary |
|
|---|---|
| Total Complaints | 9 |
| Resolved Complaints | 4 |
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Under 10 Complaints
The Better Business Bureau currently gives Network for Good a rating of a “B+” based on 9 complaints the company has received in the last 3 years. Only 4 of these 9 complaints were resolved by the company to the satisfaction of the merchant. The remaining 5 were resolved to the dissatisfaction of the merchant or received no final response.
BBB Secret Shopper Warning
The BBB formerly posted the following warning at Network for Good’s request:
The business has alerted the BBB to a Secret Shopper Scam wherein their name is being used without authorization. The business has asked that we notify the public and refer them to the following resources.
Postal Inspector where there is currently an active case.
Articles from businesses Knowledge Base:
Why am I receiving money from Network for Good?
I don’t represent a nonprofit and received a check from Network for Good?
Due to their innate ties to the financial components of a business, scammers often target merchant accounts. Merchants should be aware of tell-tale signs of scams to mitigate their risk against fraud.
What Merchants Say
Network for Good has also received 3 informal reviews through the BBB, 2 of which were negative in tone. The most recent complaint explicitly mentions an inability to cancel and poor customer service:
We have tried for a year to cancel our subscription with Network for Good and each time we have been given different information. Initially we were told we could cancel at any time, then we were told we had to wait until 30 days from the renewal. We have never received notice of renewal and the information on our online account is apparently incorrect as it has different renewal dates that we are given when calling. We scheduled to speak with a manager and she canceled two appointments and then stopped responding. We were told renewal was April so we called today to cancel (within the 30day window) and now they are stating the renewal is May (??!!?!). After getting angry they apologized and said renewal is April 9 and that we would need to call back on March 10. Zero customer service and extremely frustrating considering average wait times are lengthy. This is our 3rd or 4th attempt to cancel. It seems they put off customers and make it impossible to get through to anyone so that they miss the cancellation window and/or they change the information they give you so that they can auto-renew. We were told the billing information is no longer available online (hence everything being out of date on our account) but we have never received notice of our renewal via email or mail. We highly recommend that nonprofits avoid working with this organization. They are no good when it comes to customer service!
Merchant accounts with a track record of excellent customer service are invaluable in resolving issues like these.
An “A” Performance
Given the company’s low complaint total at this time, we have adjusted the BBB’s rating to an “A.”
Network for Good Fees, Rates & Costs
A Closer Look at The Contract
Key Points |
|
|---|---|
| Swiped Rate | 3.00% |
| Keyed-in Rate | 3.00% |
| 0 - 1,000 Contacts | $2,400 Per Year |
| 1,000 - 5,000 Contacts | $3,600 Per Year |
| 5,000 - 10,000 Contacts | $4,800 Per Year |
| Personal Fundraising Coach | $250 Per Month |
| Early Termination Fee | $0 |
| PCI Compliance Fee | $0 |
Monthly Plans Aimed Designed for Campaign Needs
Network for Good offers three separate monthly pricing tiers for its overall service. Each plan is based upon the number of contacts a campaign lists in its donor database under the proprietary software. Based on those contacts, Network for Good’s software manages fundraising pages, pledge management, text-to-pledge, and aspects of a campaign’s donation management. Despite being tailored to campaigns ranging from under 1,000 contacts to as many as 10,000 the company charges a fixed 3% per transaction. In addition to that fixed rate, the company offers the entirety of its software and support options to any subscriber.
0 – 1,000 Contacts
The first plan costs $200 per month billed annually and includes all of the company’s products and services. It also increases the contacts limit to 1,000.
1,000 – 5,000 Contacts
The next plan costs $300 per month billed annually and includes all of the company’s products and services. It also increases the contacts limit to 5,000.
5,000 – 10,000 Contacts
The most expensive plan costs $400 per month billed annually and includes all of the company’s products and services. It also increases the contacts limit to 10,000. Campaigns exceeding 10,000 contacts are encouraged to contact Network for Good to negotiate a customized plan for their needs in the manner merchant accounts determine enterprise pricing for larger businesses.
Other Fees
Users can add personal coaching to any bundle for $250 per month, and this service includes regular one-on-one sessions, fundraising strategy support, and the option to appeal reviews. All of this information is disclosed on the company’s website. Network for Good does not charge PCI compliance or early termination fees, but its one-year contracts are non-cancellable.
Premium Cost for All-In-One Service
The company’s overall package is priced similarly to those offered by its competitors, but these Network for Good rates are more expensive than comparable services when taken item-by-item. For this reason, Network for Good is only recommended for organizations that are interested in paying a little extra to have one fully integrated partner for all services. Smaller non-profits may be better served by acquiring donor management tools, email outreach systems, and low-cost merchant accounts independently of each other and negotiating these costs separately. We cannot currently find any Network for Good complaints that specifically mention Network for Good’s pricing, so we will assume for the time being that most of the company’s users are satisfied with the rates and fees they pay.
Network for Good Employee Reviews & Sales Tacitcs
Should You Work For Them?
Key Points |
|
|---|---|
| Employs Independent Resellers | No |
| Advertises Deceptive Rates | No |
| Discloses All Important Terms | Yes |
In-House Marketing Team
Network for Good appears to primarily market its services by partnering with other donor networks, building corporate partnerships, and advertising through traditional channels. The company does not employ independent sales representatives, and we cannot find any public Network for Good reviews that accuse the company of deceptive sales tactics.
Full Pricing Disclosure
Network for Good appears to disclose all relevant pricing details on its website, including all monthly Network for Good fees, per-transaction costs, and contracts. We have therefore given it an “A” in this category. If you suspect, however, that the company is violating the terms of your agreement, you can double-check your bill with a third-party statement audit.
Network for Good’s pricing structure
Our Network for Good Review Summary
Our Final Thoughts
A Reliable All-In-One Non-Profit Payment Processor
Network for Good rates as a solid payment processing option for non-profit organizations. The service provides a suite of useful tools at a fairly standard price with low-commitment contract terms. Smaller organizations, however, may be better served by working with top-rated merchant services providers for their payment processing and using third-party services for donor management and online marketing.
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How Did Network for Good Treat You?16 Responses
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Shari L Tarantino
As a non-profit organization who relies on donations to move our projects forward, agreeing to use the Network for Good donor database has been a big mistake.
The donor data is inaccurate and NFG inability to allow ‘donors’ to donate directly from our website has incurred great concern from our prior monthly donors. They just don’t trust the NFG system and instead continue to use Donorbox.
Lesson learned.
Having said that, we chose to move away from NFG in early October 2022; to instead promote a place where our donors feel respected, confident, and heard.
Michael Omogrosso
We are a volunteer organization, KindTree-Autism Rocks at Kindtree.org, which entered into an agreement that if our funding did not surpass the year before, our $5000.00 payment would be promptly refunded. We applied for the refund in June and after very many attempts to find our refund status over several months we were told some times the refund was approved then under consideration then approved and to be deposited in three days then pending then by the weekend and now we still have not seen a deposit. I feel we are due a prime interest rate on the $5000.00 they have now been holding for 5 months beyond the refund’s first approval. Do not do business with Network for (their own) Good.
Michael Omogrosso
President Kindtree Productions, Inc. aka KindTree-Autism Rocks
Bettye Wright
I had a fundraiser that closed and I am unable to talk with anyone I am not happy with the service, if you can send me a 25.00 dollar check, shy can’t you send the 800.00 balance???
Joseph A Saleh
Donations to a charity from this site were made on GivingTuesday for $1,700.00 As of today, the charity did not receive any money!! When will the funds be released?
Lisa M Bridges
I did a FB birthday fundraiser in the month of July for my 66th birthday, proceeds to go to my employer Dress for Success Boston 989 Commonwealth Ave Boston . It has been beyond 45-75 days (approx. $1300) . To date 0 has been received. Where is the money? When I go into another staff meeting next week, I hope this issue has been resolved.
Barbara Zimmerman
I wanted to make a donation to the Humane Society of York County on Sept. 3rd, 2020. The page that came up only had a green bar with $100 written in it. I assumed that I needed to put the actual amount I wanted to donate in the green bar. I clicked on the bar to enter my donation but in a FLASH the site took $100 from one of my credit cards. I did not authorize the use of that card or a $100 donation! I want my money returned to my credit card.
Terri Vourganas
I did a fb fundraiser for my birthday in May, and last week, the non-profit received a check for the amount raised. No complaints here.
Sarah Evans
Very upset with this organization! As another user complained in an earlier post, they will hold on to your funds for over a week even when a donation doesn’t go through. Made two donations in early December, using two different cards and although the funds were in both accounts, got a pop up that the funds failed to go through. However, they held on to my funds – my $5000 donation for 7 days and my $1000 donation for 10 days! I called as soon as I discovered these pending charges and they saw that the charges had failed and funds would be released in 2-3 days. When that didn’t happen I called back and spoke to supervisor. He acknowledged that funds would be released “soon”. I explained to him that I’d spoken to my bank and they said he could contact NFG bank and request they release the funds. He said nope, we’re not going to contact our bank. He refused to be accountable to the timeline promises by his staff, for the mistake on their end when they could clearly see the charge didn’t go through and had the ability to immediately release my funds but did not. Do not do business with this organization.
CPO
Sarah,
Sorry to hear about your experience. There are ways to make a payment processor release your funds, reviewing those may help. This article may be of further assistance: Best Merchant Accounts for Non-Profits.
-Phillip
Alex
You are NOT Network for Good, you are network for genocide. One of your client is fundraising through this website to massacre innocent people in Ethiopia. Please shut him down ASAP before it destroys your product.
Tammy
Donor beware!!!!! If you accidentally mess up on say your zip code they will tell you sorry your information can be processed at this time. THEN they still put that pending charge on your card. It then take 2-5 business days for you to get your money back when they said your card isn’t processed! Complete bull if you ask my. They need to fix this as them holding your money hostage for 2-5 days can really mess with someone’s life!
Satonya Booker
Very disappointed that we discovered accidentally that they have been reporting inaccurate information regarding donor support. When we informed them of our disappointment they said they’d had multiple complaints but hadn’t decided to provide accurate information. The report is donor support and includes a column for total donations but those who have purchased tickets are listed as not contributing. The company contends that ticket sales are not necessarily full value but takes the decision out of the hands of the customer AND does not inform you until you complain. There’s no work around except to run a separate report that doesn’t even have the same fields and compare. This is an unacceptable non solution and expects us to be comfortable with incomplete and inaccurate information.
This post will help: Best Non-Profit Merchant Accounts
-Phillip
Julie Reed
As a nonprofit agency…Having used the Network for Good services for the website at my last agency, I was excited to try the full functionality at my new agency. Data entry is not too difficult in the system, but my major complaint is that the data is not accurate. After talking to a customer service and supervisor, I was told that they recognize this is a problem but that changes take a long time to make, so I could call them back every few weeks to see if there were plans to fix it. But as of now, they were not going to do anything.
Not impressed that they recognize they are providing incorrect data, yet aren’t doing anything to fix it. Time to start looking for another system.
This post will help: Best Payment Processors for Non-Profits
-Phillip
Judi davis
Of the $161 raised only $85 has been received. This was thru Facebook. Where are the rest of the donations? Surely, the fees aren’t that high.
This post will help: Why Credit Card Processors Hold Funds
-Phillip
Karen Visocan McKeogh
SCAM! If you are a charity on Facebook DO NOT allow your followers to do a fundraiser in your name! NFG says it will disburse the funds to you and never does! Then it doesn’t respond to e mails about where the $ is! We had several donors gone through Facebook in FEBRUARY. It is two days away from MAY and we haven’t seen a cent of the money. I am a lawyer and considering finding other charities who have been scammed by this group too!
Janice Landauer
I was offered a FundRaising opportunity by FaceBook for my Birthday; $488.00 was raised by friends donating in my honor. To this date, none of these funds have been distributed to Artist Series Concerts of Sarasota which is a listed Nonprofit.
That was the week of July 9, 2017 – it has been 6 weeks and no checks to Artist Series Concerts as yet. I would not do this again as there are charges also to be deducted for FB & for Network for Good so the full amount that has been donated will not go to the Charity.
Quite disappointing.