Is Network for Good the Right Fundraising Platform for Your Nonprofit?

PaymentPop Rating for Network for Good

Negative Feedback

As a non-profit organization who relies on donations to move our projects forward, agreeing to use the Network for Good donor database has been a big mistake.

The donor data is inaccurate and NFG inability to allow ‘donors’ to donate directly from our website has incurred great concern from our prior monthly donors. They just don’t trust the NFG system and instead continue to use Donorbox.

Lesson learned.

Having said that, we chose to move away from NFG in early October 2022; to instead promote a place where our donors feel respected, confident, and heard.

Positive Feedback

There are no positive reviews published about Network for Good on the PaymentPop website.

Network for Good BBB Rating

The Better Business Bureau currently gives Network for Good a rating of a “B+” based on 9 complaints the company has received in the last 3 years. Only 4 of these 9 complaints were resolved by the company to the satisfaction of the merchant. The remaining 5 were resolved to the dissatisfaction of the merchant or received no final response. Network for Good has a 1 out of 5 star rating based on 1 user reviews on the Better Business Bureau website.

BBB Secret Shopper Warning

The BBB formerly posted the following warning at Network for Good’s request:

The business has alerted the BBB to a Secret Shopper Scam wherein their name is being used without authorization. The business has asked that we notify the public and refer them to the following resources.

Postal Inspector where there is currently an active case.

Articles from businesses Knowledge Base:

Why am I receiving money from Network for Good?

I don’t represent a nonprofit and received a check from Network for Good?

Due to their innate ties to the financial components of a business, scammers often target merchant accounts. Merchants should be aware of tell-tale signs of scams to mitigate their risk against fraud.

What Merchants Say

Network for Good has also received 3 informal reviews through the BBB, 2 of which were negative in tone. The most recent complaint explicitly mentions an inability to cancel and poor customer service:

We have tried for a year to cancel our subscription with Network for Good and each time we have been given different information. Initially we were told we could cancel at any time, then we were told we had to wait until 30 days from the renewal. We have never received notice of renewal and the information on our online account is apparently incorrect as it has different renewal dates that we are given when calling. We scheduled to speak with a manager and she canceled two appointments and then stopped responding. We were told renewal was April so we called today to cancel (within the 30day window) and now they are stating the renewal is May (??!!?!). After getting angry they apologized and said renewal is April 9 and that we would need to call back on March 10. Zero customer service and extremely frustrating considering average wait times are lengthy. This is our 3rd or 4th attempt to cancel. It seems they put off customers and make it impossible to get through to anyone so that they miss the cancellation window and/or they change the information they give you so that they can auto-renew. We were told the billing information is no longer available online (hence everything being out of date on our account) but we have never received notice of our renewal via email or mail. We highly recommend that nonprofits avoid working with this organization. They are no good when it comes to customer service!

Merchant accounts with a track record of excellent customer service are invaluable in resolving issues like these.

An “A” Performance

Given the company’s low  complaint total at this time, we have adjusted the BBB’s rating to an “A.”