Network for Good Review: Fees, Comparisons, Complaints & Lawsuits
A Fundraising Platform for Non-Profits
Founded in 2001, Network for Good is a fundraising platform and payment processor that primarily offers merchant accounts for non-profit organizations. The company was originally established by America Online, Cisco Systems, and Yahoo!, and has since processed over $1 billion in donations. Network for Good does not list its back-end processor or its acquiring bank on its website. In 2022, Network for Good was acquired by Apax Partners LLP in a large move that also involved acquiring EveryAction, Social Solutions, and CyberGrants.
Network for Good Payment Processing
Network for Good processes all major debit and credit cards for non-profits and fundraisers. Their other services include donor management, communication tools, online fundraising, donation/fundraiser measurement and tracking, and event and auction management.
Network for Good Location & Ownership
Bill Strathmann is the CEO of Network for Good, which is headquartered at 1140 Connecticut Avenue NW, Suite 700, Washington, DC 20036.
Network for Good Review Table of Contents
- Costs & Contract: Network for Good offers 3 pricing packages billed annually at $2,400, $3,600, or $4,800 with no early termination fee.
- Complaints & Service: Network for Good complaints number fewer than 10 on public complaints forums.
- BBB Rating: Network for Good has a “B+” with the Better Business Bureau and has received 9 complaints and 3 informal reviews in the last 3 years.
- Sales & Marketing: Network for Good does not hire independent sales agents and has not received any complaints about its sales practices.
Network for Good Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
We have found over 15 negative Network for Good reviews from the past 3 years, and some of these complaints describe the service as a ripoff or a scam. Common Network for Good complaints include delayed deposits and poor customer service from Network for Good, but the details of the complaints suggest that these are isolated incidents. It therefore seems that these issues are highly uncommon among Network for Good users. If you have your own Network for Good review to make, please do so in the comments below.
Network for Good Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Network for Good. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Network for Good Service Options
Network for Good offers email support at all times and phone support from 8 a.m. to 8 p.m., Monday through Friday.
We have located a single Network for Good customer service number:
(888) 284-7978 – Toll-Free General Customer Service
Network for Good offers a dedicated email support address at [email protected], a support form, and live chat support through its website.
This is roughly on par with the options offered by top-rated payment processors for great customer service.
Network for Good Online Ratings
Here's How They Rate Online
Online Ratings Summary
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Under 10 Complaints
The Better Business Bureau currently gives Network for Good a rating of a “B+” based on 9 complaints the company has received in the last 3 years. Only 4 of these 9 complaints were resolved by the company to the satisfaction of the merchant. The remaining 5 were resolved to the dissatisfaction of the merchant or received no final response.
BBB Secret Shopper Warning
The BBB formerly posted the following warning at Network for Good’s request:
The business has alerted the BBB to a Secret Shopper Scam wherein their name is being used without authorization. The business has asked that we notify the public and refer them to the following resources.
Postal Inspector where there is currently an active case.
Articles from businesses Knowledge Base:
Why am I receiving money from Network for Good?
I don’t represent a nonprofit and received a check from Network for Good?
Due to their innate ties to the financial components of a business, scammers often target merchant accounts. Merchants should be aware of tell-tale signs of scams to mitigate their risk against fraud.
What Merchants Say
Network for Good has also received 3 informal reviews through the BBB, 2 of which were negative in tone. The most recent complaint explicitly mentions an inability to cancel and poor customer service:
We have tried for a year to cancel our subscription with Network for Good and each time we have been given different information. Initially we were told we could cancel at any time, then we were told we had to wait until 30 days from the renewal. We have never received notice of renewal and the information on our online account is apparently incorrect as it has different renewal dates that we are given when calling. We scheduled to speak with a manager and she canceled two appointments and then stopped responding. We were told renewal was April so we called today to cancel (within the 30day window) and now they are stating the renewal is May (??!!?!). After getting angry they apologized and said renewal is April 9 and that we would need to call back on March 10. Zero customer service and extremely frustrating considering average wait times are lengthy. This is our 3rd or 4th attempt to cancel. It seems they put off customers and make it impossible to get through to anyone so that they miss the cancellation window and/or they change the information they give you so that they can auto-renew. We were told the billing information is no longer available online (hence everything being out of date on our account) but we have never received notice of our renewal via email or mail. We highly recommend that nonprofits avoid working with this organization. They are no good when it comes to customer service!
Merchant accounts with a track record of excellent customer service are invaluable in resolving issues like these.
An “A” Performance
Given the company’s low complaint total at this time, we have adjusted the BBB’s rating to an “A.”
Network for Good Fees, Rates & Costs
A Closer Look at The Contract
|0 - 1,000 Contacts||$2,400 Per Year|
|1,000 - 5,000 Contacts||$3,600 Per Year|
|5,000 - 10,000 Contacts||$4,800 Per Year|
|Personal Fundraising Coach||$250 Per Month|
|Early Termination Fee||$0|
|PCI Compliance Fee||$0|
Monthly Plans Aimed Designed for Campaign Needs
Network for Good offers three separate monthly pricing tiers for its overall service. Each plan is based upon the number of contacts a campaign lists in its donor database under the proprietary software. Based on those contacts, Network for Good’s software manages fundraising pages, pledge management, text-to-pledge, and aspects of a campaign’s donation management. Despite being tailored to campaigns ranging from under 1,000 contacts to as many as 10,000 the company charges a fixed 3% per transaction. In addition to that fixed rate, the company offers the entirety of its software and support options to any subscriber.
0 – 1,000 Contacts
The first plan costs $200 per month billed annually and includes all of the company’s products and services. It also increases the contacts limit to 1,000.
1,000 – 5,000 Contacts
The next plan costs $300 per month billed annually and includes all of the company’s products and services. It also increases the contacts limit to 5,000.
5,000 – 10,000 Contacts
The most expensive plan costs $400 per month billed annually and includes all of the company’s products and services. It also increases the contacts limit to 10,000. Campaigns exceeding 10,000 contacts are encouraged to contact Network for Good to negotiate a customized plan for their needs in the manner merchant accounts determine enterprise pricing for larger businesses.
Users can add personal coaching to any bundle for $250 per month, and this service includes regular one-on-one sessions, fundraising strategy support, and the option to appeal reviews. All of this information is disclosed on the company’s website. Network for Good does not charge PCI compliance or early termination fees, but its one-year contracts are non-cancellable.
Premium Cost for All-In-One Service
The company’s overall package is priced similarly to those offered by its competitors, but these Network for Good rates are more expensive than comparable services when taken item-by-item. For this reason, Network for Good is only recommended for organizations that are interested in paying a little extra to have one fully integrated partner for all services. Smaller non-profits may be better served by acquiring donor management tools, email outreach systems, and low-cost merchant accounts independently of each other and negotiating these costs separately. We cannot currently find any Network for Good complaints that specifically mention Network for Good’s pricing, so we will assume for the time being that most of the company’s users are satisfied with the rates and fees they pay.
Network for Good Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||Yes|
In-House Marketing Team
Network for Good appears to primarily market its services by partnering with other donor networks, building corporate partnerships, and advertising through traditional channels. The company does not employ independent sales representatives, and we cannot find any public Network for Good reviews that accuse the company of deceptive sales tactics.
Full Pricing Disclosure
Network for Good appears to disclose all relevant pricing details on its website, including all monthly Network for Good fees, per-transaction costs, and contracts. We have therefore given it an “A” in this category. If you suspect, however, that the company is violating the terms of your agreement, you can double-check your bill with a third-party statement audit.
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