Orbis Payment Services Review

Orbis Payment Services Overview

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A Reseller of Multiple Processors

Orbis Payment Services (orbispaymentservices.com) is a merchant account provider headquartered in Novato, California. The company is partnered with TSYS Merchant Solutions, Chase Paymentech, and Global Payments as its backend processors. As of this update, it primarily advertises itself as a provider of mobile merchant accounts.

Orbis Payment Services Location and Ownership

Founded in 2001, Orbis Payment Services is a registered ISO/MSP of Wells Fargo Bank, N.A., in Walnut Creek, California. The company is headquartered at 42 Digital Drive, Suite 1, Novato, California 94949. William Isetta is listed as the owner, president, and CFO of Orbis Payment Services.

Orbis Payment Services Review Table of Contents

  • Costs & Contract: Orbis Payment Services appears to offer variable contract terms that will depend on each merchant’s business type and processing history.
  • Complaints & Service: Orbis Payment Services has received fewer than 10 public complaints.
  • BBB Rating: Orbis Payment Services has an “A+” rating and has received zero complaints in the past three years. The company has been accredited by the Better Business Bureau since 2009.
  • Sales & Marketing: Orbis Payment Services does not appear to hire independent sales representatives and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Orbis Payment Services

Orbis Payment Services Statement Analyzer

Find hidden fees, pricing errors, and overcharges in your Orbis Payment Services merchant account statement. Not with Orbis Payment Services? That's ok, we can find excessive fees in any credit card processing statement. We've already found $1,156,834 in hidden fees this year! Submit a recent statement to try it out for free!

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Products & Services Offered

  • Debit and credit card processing
  • Check conversion
  • POS equipment
  • Mobile processing
  • Online payment gateway
  • Gift and loyalty programs

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce

Our unbiased reviews are supported, in part, by helping you find highly rated merchant accounts. You can learn more here.

Orbis Payment Services Rates, Fees, and Costs

Key Points

Swiped Rate 2.50% + $0.20
Keyed-in Rate 3.50% + $0.20
Early Termination Fee Up to $500
PCI Compliance Fee $75.20/year ($18.80 charged each quarter)
Equipment Lease Terms 48 Months (locked)

Variable Contract Terms

The fact that Orbis Payment Services is partnered with multiple backend processors means that its standard contract could resemble any of those companies’ basic agreements. The company may offer a wide variety of service terms, ranging from five-year agreements with $500 early termination fees to month-to-month agreements with no penalty for cancellation.

Pricing and fees for a merchant account will vary by reseller and whose services are being resold. Orbis Payment Services resells the services of several different merchant account providers including TSYS Merchant Solutions, Chase Paymentech, and Global Payments. As a reference point the typical TSYS Merchant Solutions rates and fees are as follows. TSYS offers three pricing plans. The “Pursue” plan listed a swipe rate of 2.5% plus $0.20 per transaction and a keyed rate of 3.5% plus $0.20 per transaction. The “Grow” plan listed a swipe rate of 1.99% plus $0.20 per transaction and a keyed rate of 3.1% plus $0.20 per transaction. The “Accelerate” plan listed a swipe rate of 1.7% plus $0.20 per transaction and a keyed rate of 3% plus $0.20 per transaction. In addition, merchants are charged a quarterly PCI compliance fee of $18.80 ($75.20 a year) and non-cancellable equipment lease terms lasting 48 months,

Merchants are encouraged to read “Fee Sweep” to learn how to negotiate the best rates and fees. Since Orbis Payment Services is a reseller of TSYS contracts among others, understanding the rates and fees offered by those merchant account providers is crucial for being able to negotiate reasonable contract terms.

No Red Flags

There are currently no public complaints filed against Orbis that mention expensive contract terms like high early termination fees or PCI Compliance fees, so we are inclined to believe that most of the company’s clients are satisfied with their service. Even so, merchants are advised to carefully examine their contract terms and compare them with the cheapest merchant accounts. If you have any knowledge of the standard Orbis Payment Services agreement, please leave that information in the comment section of this review.

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Response from Orbis Payment Services

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Orbis Payment Services Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Clean Complaint Record

We are currently unable to locate any Orbis Payment Services complaints that accuse the company of being a scam or a ripoff. In fact, the company is showing zero complaints or reviews across all non-BBB websites. This indicates that Orbis employs a capable and reachable customer service team, but it’s also possible that some complaints intended for Orbis are funneled to the online profiles of its backend processors. In the absence of any evidence that this is occurring, we are awarding the company an “A” rating in this category.

Orbis Payment Services Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Orbis Payment Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Orbis Payment Services Support Options

The Orbis website lists dedicated phone and email contact information for customer support. This is a standard we expect of the top-rated providers for great customer service and it appears to serve the company’s merchants well.

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Response from Orbis Payment Services

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Orbis Payment Services BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

No BBB Complaints

Orbis Payment Services is an accredited business with the Better Business Bureau. As of this review, the company holds an “A+” rating with the BBB and has not had any complaints filed against it in the last 36 months. The company has also not received any informal reviews on its BBB page, although it should be noted that these reviews are not subject to verification by the BBB.

An “A” Performance

In light of the company’s clean complaint record, we agree with the BBB’s rating. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

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Response from Orbis Payment Services

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

No Sales Complaints

Orbis Payment Services appears to market itself primarily through its website and traditional advertising. It is unclear at this time whether Orbis employs an in-house sales staff or relies on independently contracted sales agents to market its services. We are currently unable to locate any negative Orbis Payment Services reviews that accuse the company’s sales staff of unethical conduct.

No Deceptive Quotes

Additionally, the company does not appear to engage in any deceptive advertising strategies in its official materials. We therefore award it an “A” rating in this category for the time being. If you suspect that Orbis is sneaking hidden fees into your statement, we recommend seeking a third-party statement audit.

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Response from Orbis Payment Services

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Orbis Payment Services Logo

Our Opinion of Orbis Payment Services

A Solid Option for Most Business Types

Orbis Payment Services rates as a reliable merchant services provider according to our rating criteria. The company is showing zero complaints outside of the BBB and does not appear to engage in deceptive sales tactics. Even when dealing with a highly rated merchant account provider, merchants are encouraged to compare its pricing to top-rated merchant accounts to obtain the best deal.

We rely on your feedback about Orbis Payment Services to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.

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