Orbis Payment Services Reviews & Complaints

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In this review of Orbis Payment Services, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific features provided. By the end of this review, you will understand whether Orbis Payment Services meets your payment processing needs.

About Orbis Payments

Orbis Payment Services is a merchant account provider headquartered in Novato, California. The company is partnered with TSYS Merchant Solutions, Chase Merchant Services, and Global Payments as its backend processors.

Orbis Payment Products and Services

Payment Processing

Orbis Payment processes all major debit and credit cards for most business types. The company also provides e-commerce merchants with its own proprietary payment gateway for online payments as well as Poynt, Clover, and PAX as POS solutions.

Orbis payment processing
Orbis offers standard payment processing services

Orbis Payment Services Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Clean Complaint Record

Currently, there are no Orbis Payment Services reviews available that label the company as fraudulent or deceitful. Notably, Orbis shows no complaints or reviews on non-BBB platforms. This might reflect positively on Orbis’s customer service capabilities. However, it’s also plausible that any complaints about Orbis are being redirected to the online profiles of its backend processors. Lacking concrete evidence of such redirection, we grant Orbis Payment Services an “A” rating in this category. We invite you to share your experiences with Orbis Payment Services in the comments section below.

Orbis Payment Services Lawsuits

No significant class-action lawsuits or FTC complaints have been found against Orbis Payment Services. Merchants seeking non-litigious methods to resolve their concerns with the company are encouraged to consider reporting to the relevant supervisory bodies.

Orbis Payment Services Customer Service Options

Orbis Payment Services provides dedicated phone and email support for customer inquiries.

A single Orbis customer service number is available:

(415) 883-8699 – General Customer Service

In addition, Orbis offers chat support on its website.

This approach to customer service aligns with the standards of top-rated providers known for exceptional customer service, which seems to effectively meet the needs of Orbis’s merchants.

Orbis Payment Services Online Ratings

Here's How They Rate Online

Online Ratings Summary
Total Complaints 0
Resolved Complaints 0

No BBB Complaints

Orbis Payment Services is an accredited business with the Better Business Bureau. As of this review, the company holds an “A+” rating with the BBB and has not had any complaints filed against it in the last 36 months. The company has also not received any informal reviews on its BBB page, although it should be noted that these reviews are not subject to verification by the BBB.

An “A” Performance

In light of the company’s clean complaint record, we agree with the BBB’s rating. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Orbis Payment Services Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Rate 2.50% + $0.20
Keyed-in Rate 3.50% + $0.20
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Early Termination Fee Up to $500
PCI Compliance Fee $75.20 Per Year ($18.80 Charged Each Quarter)
Equipment Lease Terms 48 Month (locked)

Variable Contract Terms

Orbis Payment Services, through its partnerships with multiple backend processors like TSYS Merchant Solutions, Chase Paymentech, and Global Payments, potentially offers a broad spectrum of contract terms. These could range from long-term agreements with significant early termination fees to more flexible month-to-month agreements without cancellation penalties. The exact terms, including service duration and any associated fees, may vary significantly between merchants based on several factors such as business type and processing volume.

Pricing May Vary

The pricing structure for Orbis Payment Services is not explicitly detailed, reflecting the variability and customization inherent in their offerings. For context, TSYS Merchant Solutions, one of the processors Orbis resells, has disclosed several pricing plans with varied transaction rates and a quarterly PCI compliance fee, alongside equipment leases spanning 48 months. Merchants considering Orbis should engage in thorough discussions to understand the specific rates and fees applicable to their accounts, drawing insights from the terms provided by Orbis’s partner processors.

Virtual Terminal and Payment Gateway Pricing

Orbis Payment Services promotes its OrbisPay platform, encompassing virtual terminal and payment gateway services, without specifying pricing details. As is common with e-commerce services, additional charges such as gateway fees, technical support fees, batch fees, and transaction rates may apply. Merchants interested in these services should inquire directly for comprehensive pricing information.

No Red Flags

The absence of public complaints regarding Orbis Payment Services, particularly about contract terms like high early termination fees or PCI Compliance fees, suggests a general client satisfaction. Nonetheless, businesses are recommended to meticulously review contract specifics and compare Orbis’s offerings with those of the market’s most competitive merchant accounts. If you possess insights into Orbis Payment Services’ fees and contract details, your input in the comments section would be invaluable for others.

Orbis payment gateway
Orbis provides its proprietary payment gateway service, OrbisPay.

Orbis Payment Services Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

No Sales Complaints

Orbis Payment Services appears to market itself primarily through its website and traditional advertising. It is unclear at this time whether Orbis employs an in-house sales staff or relies on independently contracted sales agents to market its services. We are currently unable to locate any negative Orbis Payment Services reviews that accuse the company’s sales staff of unethical conduct. This compares favorably to our list of best credit card processors.

No Deceptive Quotes

Additionally, the company does not appear to engage in any deceptive advertising strategies in its official materials. We therefore award it an “A” rating in this category for the time being. If you suspect that Orbis is sneaking hidden fees into your statement, we recommend seeking a third-party statement audit.

Our Orbis Payment Services Review Summary

Our Final Thoughts

Orbis Payment Services, based in Novato, California, is a versatile merchant account provider. It partners with major processors like TSYS Merchant Solutions, Chase Merchant Services, and Global Payments, leveraging their robust capabilities to offer comprehensive payment solutions. Orbis processes all major debit and credit cards across a variety of business types, and it supports advanced POS solutions such as Poynt, Clover, and PAX. The company also provides its own proprietary payment gateway, OrbisPay, for seamless online transactions, demonstrating its commitment to facilitating modern e-commerce needs.

Orbis Payment Services operates as a registered ISO/MSP of Wells Fargo Bank. Orbis maintains a clean complaint record with fewer than ten complaints and no significant class-action lawsuits or FTC complaints, which speaks to the effectiveness of its customer service. Offering dedicated phone and email support, and recently adding chat support on its website, Orbis aims to provide responsive and reliable service to its clients. The company’s transparent and ethical approach in its operations and marketing ensures a high level of customer satisfaction and positions it as a trustworthy provider in the merchant services market.

Location & Ownership

Founded in 2001, Orbis Payment Services is a registered ISO/MSP of Wells Fargo Bank, Concord, California. The company is headquartered at 14 Commercial Blvd, Novato, CA 94949. Bill Isetta is listed as the owner, president, and CFO of Orbis Payment Services.

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