UPDATE 11/1/16: The Orbis Payment Services website is currently unavailable, and there is no indication as to whether its deactivation is temporary or permanent. We cannot locate any third-party sources that explain the website’s unavailability, but we will assume for the time being that the company is not actively marketing itself to new merchants. If you have any knowledge of Orbis Payment Services’s status (including any rebrandings or DBAs), please share that information in the comment section below this review.
Orbis Payment Services (orbispaymentservices.com) is a merchant account provider headquartered in Novato, California. The company is “powered by” First Data, which means it is likely a reseller of First Data contracts. Founded in 2001, Orbis Payment Services is a registered ISO/MSP of Wells Fargo Bank, N.A., in Walnut Creek, California. The company is headquartered at 42 Digital Drive, Suite 1, Novato, California 94949. William Isetta is listed as the owner, president, and CFO of Orbis Payment Services.
Sales & Marketing
Key Points - Sales & Marketing
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Orbis Payment Services appears to market itself primarily through its website and traditional advertising. It is unclear at this time whether Orbis employs an in-house sales staff or relies on independently contracted sales agents to market its services. We are currently unable to locate any negative Orbis Payment Services reviews that accuse the company’s sales staff of unethical conduct. Additionally, the company does not appear to engage in any deceptive advertising strategies in its official materials. We therefore award it an “A+” rating in this category for the time being.
Costs & Contract
Key Points - Costs & Contract
|Early Termination Fee||Variable|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
The fact that Orbis Payment Services is powered by First Data means that its standard contract terms likely resemble those of First Data. First Data offers a wide variety of service terms, ranging from five-year agreements with $500 early termination fees to month-to-month agreements with no penalty for cancellation. There are currently no public complaints filed against Orbis that mention expensive contract terms like high early termination fees or PCI Compliance fees, so we are inclined to believe that most of the company’s clients are satisfied with their service. Even so, merchants are advised to carefully examine their contract terms. If you have any knowledge of the standard Orbis Payment Services agreement, please leave that information in the comment section of this review.
Complaints & Service
Key Points - Complaints & Service
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
We are currently unable to locate any Orbis Payment Services complaints that accuse the company of being a scam or a ripoff. In fact, the company is showing zero complaints or reviews across all non-BBB websites. This indicates that Orbis employs a capable and reachable customer service team, but it’s also possible that some complaints intended for Orbis are funneled to the online profiles of its credit card processor, First Data. In the absence of any evidence that this is occurring, we are awarding the company an “A+” rating in this category. The company’s website also lists dedicated contact information for customer support.
Key Points - BBB
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Orbis Payment Services is an accredited business with the Better Business Bureau. As of this review, the company holds an “A+” rating with the BBB and has not had any complaints filed against it in the last 36 months. The company has also not received any informal reviews on its BBB page, although it should be noted that these reviews are not subject to verification by the BBB. In light of the company’s clean complaint record, we agree with the BBB’s rating of “A+.”
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About Phillip Parker
Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.Schedule a Consultation with Phillip
Related: Phillip’s Top All-Purpose Merchant Account Picks
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