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Orbis Payment Services Review: Fees, Complaints & Lawsuits
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A Reseller of Multiple Processors
Orbis Payment Services is a merchant account provider headquartered in Novato, California. The company is partnered with TSYS Merchant Solutions, Chase Merchant Services, and Global Payments as its backend processors.
Orbis Payment Payment Processing
Orbis Payment processes all major debit and credit cards for most business types. The company also provides e-commerce merchants with its own proprietary payment gateway for online payments as well as Poynt, Clover, and PAX as POS solutions.
Orbis Payment Services Location & Ownership
Founded in 2001, Orbis Payment Services is a registered ISO/MSP of Wells Fargo Bank, Concord, California. The company is headquartered at 14 Commercial Blvd, Novato, CA 94949. Bill Isetta is listed as the owner, president, and CFO of Orbis Payment Services.
Orbis Payment Services Review Table of Contents
- Costs & Contract: Orbis Payment Services appears to offer variable contract terms that will depend on each merchant’s business type and processing history. The company also provides its own payment gateway as an e-commerce solution.
- Complaints & Service: Orbis Payment Services complaints number fewer than 10 on public complaints forums.
- BBB Rating: Orbis Payment Services has an “A+” rating and has received 0 complaints in the past 3 years. The company has been accredited by the Better Business Bureau since 2009.
- Sales & Marketing: Orbis Payment Services does not appear to hire independent sales representatives and has not received any complaints about its sales practices.
Orbis Payment Services Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Clean Complaint Record
We are currently unable to locate any Orbis Payment Services reviews that accuse the company of being a scam or a ripoff. In fact, the company is showing zero complaints or reviews across all non-BBB websites. This indicates that Orbis employs a capable and reachable customer service team, but it’s also possible that some complaints intended for Orbis are funneled to the online profiles of its backend processors. In the absence of any evidence that this is occurring, we are awarding the company an “A” rating in this category. If you have your own Orbis Payment Services review to make, please do so in the comments below.
Orbis Payment Services Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Orbis Payment Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Orbis Payment Services Customer Service Options
The Orbis website lists dedicated phone and email contact information for customer support.
We have located a single Orbis customer service number:
(415) 883-8699 – General Customer Service
Orbis also offers chat support on its website.
This is a standard we expect of the top-rated providers for great customer service and it appears to serve the company’s merchants well.
Orbis Payment Services Online Ratings
Here's How They Rate Online
No BBB Complaints
Orbis Payment Services is an accredited business with the Better Business Bureau. As of this review, the company holds an “A+” rating with the BBB and has not had any complaints filed against it in the last 36 months. The company has also not received any informal reviews on its BBB page, although it should be noted that these reviews are not subject to verification by the BBB.
An “A” Performance
In light of the company’s clean complaint record, we agree with the BBB’s rating. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Orbis Payment Services Fees, Rates & Costs
A Closer Look at The Contract
|Swiped Rate||2.50% + $0.20|
|Keyed-in Rate||3.50% + $0.20|
|Virtual Terminal Rate||1.00% - 4.99%|
|Payment Gateway Fee||Undisclosed|
|Early Termination Fee||Up to $500|
|PCI Compliance Fee||$75.20 Per Year ($18.80 Charged Each Quarter)|
|Equipment Lease Terms||48 Month (locked)|
Variable Contract Terms
The fact that Orbis Payment Services is partnered with multiple backend processors means that its standard contract could resemble any of those companies’ basic agreements. The company may offer a wide variety of service terms, ranging from five-year agreements with $500 early termination fees to month-to-month agreements with no penalty for cancellation.
Pricing and fees for a merchant account will vary by reseller and whose services are being resold. The Orbis Payment Services contract repackages the services of several different merchant account providers including TSYS Merchant Solutions, Chase Paymentech, and Global Payments.
As a reference point, the typical TSYS Merchant Solutions rates and fees are as follows. TSYS offers three pricing plans. The “Pursue” plan listed a swipe rate of 2.5% plus $0.20 per transaction and a keyed rate of 3.5% plus $0.20 per transaction. The “Grow” plan listed a swipe rate of 1.99% plus $0.20 per transaction and a keyed rate of 3.1% plus $0.20 per transaction. The “Accelerate” plan listed a swipe rate of 1.7% plus $0.20 per transaction and a keyed rate of 3% plus $0.20 per transaction. In addition, merchants are charged a quarterly PCI compliance fee of $18.80 ($75.20 a year) and non-cancellable equipment lease terms lasting 48 months,
Merchants are encouraged to read “Fee Sweep” to learn how to negotiate the best rates and fees. Since Orbis Payment Services is a reseller of TSYS contracts among others, understanding the Orbis rates and fees is best done by understanding those offered by those merchant account providers.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Orbis Payment Services also dedicates a portion of its website that advertises its proprietary virtual terminal and payment gateway service, dubbed OrbisPay. However, pricing on this platform is not disclosed. Additional Orbis rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
No Red Flags
There are currently no public Orbis Payment Services complaints filed against Orbis that mention expensive contract terms like high early termination fees or PCI Compliance fees, so we are inclined to believe that most of the company’s clients are satisfied with their service. Even so, merchants are advised to carefully examine their contract terms and compare them with the cheapest merchant accounts. We also encourage merchants to check out our list of the providers of the best merchant accounts. If you have any knowledge of the standard Orbis Payment Services fees and agreement, please leave that information in the comment section of this review.
Orbis Payment Services Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
No Sales Complaints
Orbis Payment Services appears to market itself primarily through its website and traditional advertising. It is unclear at this time whether Orbis employs an in-house sales staff or relies on independently contracted sales agents to market its services. We are currently unable to locate any negative Orbis Payment Services reviews that accuse the company’s sales staff of unethical conduct. This compares favorably to our list of best credit card processors.
No Deceptive Quotes
Additionally, the company does not appear to engage in any deceptive advertising strategies in its official materials. We therefore award it an “A” rating in this category for the time being. If you suspect that Orbis is sneaking hidden fees into your statement, we recommend seeking a third-party statement audit.
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