Orbis Payment Services Review


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Orbis Payment Services

Last Updated: February 4, 2014
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Orbis Payment Services Overview

Orbis Payment Services Logo

Orbis Payment Services Logo

Orbis Payment Services (orbispaymentservices.com) is a merchant account provider headquartered in Novato, California. The company is “powered by” First Data, which means it is likely a reseller of First Data contracts. Founded in 2001, Orbis Payment Services offers card processing terminals, point-of-sale equipment, mobile payment solutions, and online payment gateways. Orbis also offers check conversion and gift/loyalty card processing. Orbis Payment Services is a registered ISO/MSP of Wells Fargo Bank, N.A., in Walnut Creek, California. The company is headquartered at 42 Digital Drive, Suite 1, Novato, California 94949.

Orbis Payment Sales & Marketing Tactics | A+

Orbis Payment Services appears to market itself primarily through its website and traditional advertising. It is unclear at this time whether Orbis employs an in-house sales staff or relies on independently contracted sales agents to market its services. We are currently unable to locate any negative Orbis Payment Services reviews that accuse the company’s sales staff of unethical conduct. Additionally, the company does not appear to engage in any deceptive advertising strategies in its official materials.

Orbis Payment Costs & Contract Terms | A

The fact that Orbis Payment Services is powered by First Data means that its standard contract terms likely resemble those of First Data. First Data offers a wide variety of service terms, ranging from five-year agreements with $500 early termination fees to month-to-month agreements with no penalty for cancellation. There are currently no public complaints filed against Orbis that mention expensive contract terms like high early termination fees or PCI Compliance fees, so we are inclined to believe that most of the company’s clients are satisfied with their service. Even so, merchants are advised to carefully examine their contract terms. If you have any knowledge of the standard Orbis Payment Services agreement, please leave that information in the comment section of this review.

Orbis Payment Complaints & Service | A+

We are currently unable to locate any Orbis Payment Services complaints that accuse the company of being a scam or a ripoff. In fact, the company is showing zero complaints or reviews across all non-BBB websites. This indicates that Orbis employs a capable and reachable customer service team, but it’s also possible that some complaints intended for Orbis are funneled to the online profiles of its credit card processor, First Data. In the absence of any evidence that this is occurring, we are awarding the company an “A+” rating in this category. The company’s website also lists dedicated contact information for customer support.

Orbis Payment BBB Report | A (CPO Adjusted)

Orbis Payment Services is an accredited business with the Better Business Bureau (BBB). As of this review, the company holds an “A+” rating with the BBB and has had one complaint filed against it in the last 36 months. The complaint involved a billing or collection issue and was not resolved to the customer’s satisfaction. Since it is our belief that “A+” ratings should be reserved for companies with zero complaints, we have slightly adjusted the company’s rating to an “A” for the purposes of this review.

Bottom Line

Orbis Payment Services rates as a reliable merchant services provider according to our rating criteria. The company is showing zero complaints outside of the BBB and does not appear to engage in deceptive sales tactics. Even when dealing with a highly rated merchant account provider, merchants are encouraged to strongly negotiate all terms and carefully read their contracts.

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