PandaPay Review
Serving Canadian and American Merchants
Founded in 2015, PandaPay is a merchant account provider that serves most standard-risk business types. The company is a reseller of Elavon‘s Canadian branch, but it is capable of providing merchant services to businesses in Canada and the U.S. PandaPay was purchased by Tech Wei Corp S.A. in 2020 but appears to still be operating under its own brand.
Not To Be Confused With PandaPay.io
PandaPay shares its name with a tech startup that offers a donor management system for non-profit payment processing. There does not appear to be any connection between the two companies. The other PandaPay (pandapay.io) currently does not have an active website, and we have found public accusations made against its founder. In fact, it's possible that PandaPay.io may be winding down business operations.
PandaPay Payment Processing
PandaPay processes all major debit and credit cards for standard-risk businesses. Their services include EMV card readers and card swipers, virtual terminals, e-commerce solutions, cash advances, gift and loyalty programs, and data reporting and analytics.
PandaPay Location & Ownership
PandaPay is headquartered at 3333 Boul Cavendish #400, Montréal, QC H4B 2L7, Canada with another location at 349 Four Valley Drive, 2nd Floor, Vaughan ON, L4K 5Z3. Max Desruisseaux is the CEO and President of PandaPay.
PandaPay Customer Reviews
Here's What Their Clients Say
| Total Online Complaints | <10 |
|---|---|
| Live Customer Support | Yes |
| Most Common Complaint | N/A |
Low Complaint Total
Our search identified only a few negative PandaPay reviews. While one review suggests potential scam or ripoff activities, this seems to be an outlier among mostly positive feedback. Common issues in the limited negative reviews include unsatisfactory sales experiences, unexpected contractual terms, and insufficient customer support. For a more comprehensive understanding, we encourage you to share your PandaPay experiences or complaints in the comments below.
PandaPay Lawsuits
No substantial class-action lawsuits or FTC complaints have been found against PandaPay. Merchants seeking alternative dispute resolution are advised to consider reporting to relevant supervisory organizations.
PandaPay Customer Service Options
PandaPay provides live phone support to all its merchants, a vital aspect of customer service.
Available PandaPay customer service contact:
(877) 301-4616 – Toll-Free General Customer Service
Email support is available at [email protected].
This level of support meets the basic standards expected from top-rated payment processors for excellent customer service, but there is always room for improvement in the scope and effectiveness of customer support. For SEO optimization, incorporating key terms like ‘PandaPay reviews’ and ‘PandaPay customer complaints’ will aid in ensuring potential clients find relevant information about the company’s service quality.
PandaPay Online Ratings
Here's How They Rate Online
| Total Complaints | 1 |
|---|---|
| Resolved Complaints | 0 |
No BBB Complaints
PandaPay is not an accredited business with the Better Business Bureau and currently maintains a “C” rating. As of this update, 1 complaint has been registered with the BBB against the company. The 1 complaint was either resolved to the dissatisfaction of the merchant or received no final response. The company has also received 0 informal reviews on its BBB profile, but it is important to note that these reviews are not verified by the BBB.
An “A” Performance
Because of their low complaint total and resolution rate, we agree with the BBB’s previous rating of “A”.
PandaPay Fees, Rates & Costs
A Closer Look at The Contract
| Swiped Rate | 1.00% - 4.99% |
|---|---|
| Keyed-In Rate | 1.00% - 4.99% |
| Early Termination Fee | Variable |
| PCI Compliance Fee | Variable |
| Equipment Lease Terms | 48-month (locked) |
Month-to-Month Contract
PandaPay does not publicly disclose any information about its standard contract, and there aren’t many merchant complaints that mention specific contract terms through the company. It is likely that PandaPay contracts are customized according to each merchant’s business type, location, and processing history. The company’s partnership with Elavon also means that it likely does not charge early termination fees in most cases.
Long-Term Leases
One PandaPay complaint states the following with regard to the company’s equipment lease policy:
pay attention …. panda pay shows you how you can save, but, he got me with the machine. I wanted to rent it and he wrote that I was taking the lease purchase. I am taken with them for 4 years. For lying to me and doing what I did not ask, I give 1 star because I am obliged, otherwise it would be 0.
This suggests that PandaPay offers long-term equipment leases as one option for merchants. We recommend purchasing EMV-capable equipment whenever possible in order to avoid the restrictive contract terms and high fees that come with leases.
No Red Flags
We are unable to locate any other PandaPay complaints that mention excessive charges or unreasonable contract terms from the company. In fact, many available PandaPay reviews praise the competitiveness of the company’s prices and the savings they’ve seen through the company. The overwhelmingly positive consensus among merchants has earned PandaPay an “A” rating in this category for now.
PandaPay Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Employs Independent Resellers | Yes |
|---|---|
| Advertises Deceptive Rates | No |
| Discloses All Important Terms | No |
Inside/Outside Sales Team
PandaPay appears to hire both in-house and independent sales agents to market its services. The use of outside agents is commonly linked to elevated complaint rates, but we are currently able to locate only a few PandaPay reviews that accuse the company of nondisclosure or misrepresentation. In fact, there are a large number of positive testimonials about the company’s honesty and transparency. If you suspect that PandaPay is overcharging you, then you can double-check your monthly bill with a third-party statement audit.
No Deceptive Quotes
PandaPay rates are not promoted in a deceptive way nor are there unrealistic guarantees on its website. In combination with the lack of complaints and large number of positive merchant reviews, this is a strong indication that PandaPay is committed to fair dealing and honest sales practices.
Our PandaPay Review Summary
Our Final Thoughts
A Solid Merchant Account Provider
PandaPay rates as a reliable option for most merchants according to our rating criteria. The company has a low complaint total and does not appear to engage in deceptive sales tactics. Our rating may be subject to change depending on merchant feedback, and merchants are still encouraged to scrutinize the terms of any contract they are asked to sign. For now, PandaPay’s contract terms should be compared to those offered by the highest-rated processors on CPO.
If you found this article helpful, please share it!
Maria
Hi,
We had one of your Techs here his name is Josef he was such a great help. Very nice and explained everything to us. Amazing. Thanks for your help.
Mohsen Nejad
Used their services in 2022. Sales person who was one of the executives in the company told me that the company I used was illegally charging me and created a narrative that I was being scammed. After further investigation I found that the company I was using was not doing that at all and that they were trying to scare me into using their services. Their machines are horrible. They need to be plugged in 24/7 or else the battery will run out. Their user interface is quite poor. Their customers service is extremely bad. After 2 weeks of using their service I cancelled and had to chase the executive for 4 months to get him to reverse fees that he had providing a written agreement with me stating he would. I was being charged for something I did not use and they were threatening to file it against my credit. After numerous calls and finally a complaint they fixed it. Now almost 10 months later I am still trying to get my reports for those 2 weeks of using their device in order to finalize my tax filing and their system says I never even had an account with them. Considering filing a complaint with BBB and finding out how to file a complaint against their processes. Do not recommend using them at all. Very fake customer service, will use tactics to scare you to switch to them and will charge you unexpectedly for fees they never stated. Also, they will sign you on to a contract and not tell you about it. Make sure to read all the details before signing anything.
DUSTIN DOUGLAS
I was a PandaPay customer. I put my account on hold and sent in the equipment as per the agreement. They started up my account outside of the agreement period without telling me(or sending me the equipment) and charged me a monthly fee taking it out of my bank account. $1084 later I realized what was going on. Been waiting 2 weeks for them to acknowledge they messed up, and haven’t heard from them other than to tell me they got my email.
Liam Schaefer
I am a seasonal food truck (ice cream)
I signed up in Dec 2020 as a seasonal food truck knowing I would not open till May 2021. Panda Pay started taking money out of my account anyway and they said they could not give it all back
Jan 4th $57.95
Feb 1st $220.40
March 2nd they gave me back $150
June 1st they took again $233.82….
So they have taken $512.17 from me
$150 they gave back
$362.17 is what it has cost me to run from May 4th to June 1st so far this year.
Entee was the sales guy who talked me into using Panda Pay has not been able to help with this.
Ryan who used to head merchant services has been transferred to another department but even before till now has not been able to help with this.
I call thier accounts guru’s who give me grief over my address that I have tried to get right with them 4 times including scans and emails as the address they have decided to use is only an empty lot I rent where my truck sits when it works there is no post box associated for this address but the fight with me everytime I call over this. I have no idea how this company has maintained a high star rating as for me they have been an outright disaster from start to finish.
Michelle
It should be noted that PandaPay represents Nuvei (Acquirer), which you had stated in a previous blog, was one of the worst payment processors to deal with.
karine michaud
Bonjour,
Je fais affaire avec Pandapay depuis pres d’un an .
j’ai toujours été satisfait du service courtois et rapide.
par contre ,j’ai louer mon terminal en credit-bail et du a une erreur de la part du service client de pandapay ,je me ramasse a payer deux milles dollard en frais d’avocats de la compagnie Grenke.je suis tres decu et je ne recommande pas du tout.
Translated to English:
Hello,
I have been doing business with Pandapay for almost a year.
I have always been satisfied with the courteous and prompt service.
on the other hand, I rented my terminal by leasing and due to an error on the part of the pandapay customer service, I collect myself to pay two thousand dollars in attorneys fees from the Grenke company. I am very disappointed and I do not recommend at all.
Kamini
My name is Kamini Everaars. I was approached by a Panda Pay agent in March of 2019. Promised me Panda Pay can offer better services to me then the company I was using to process transaction in my cafe. I was hesitant as I had been approached by Pivotal couple of years ago offering me the same. I was lucky and was able to get my self out of the mess they left me with. I mentioned to the agent that i was not interested. He was very persuasive and i as go ahead if you can get me out of the contract with my present POs provider i will go with Panda Pay. He convinced me that the best way to do this was first apply and see if you get in with panda pay and then cancel your contract. I was not sure about this as I didnt want to end up with 2 contracts. Panda pay agreed to take care of up to $250 for cancelling the contract, assured me that they are 99% confident that it will not cost that much.
anyways I agreed started using Panda pay. My agent contacted my present POS provider pretending to be me and tried to cancel my contract. Monex which was my POS provider got very upset and sent me a cancellation fee of $3400.
Panda pay tried to help but i had only 2 weeks to sort this issue as I was going out of town for 6 weeks. i was able to get them to settle for $300 as by means of threatening negative reviews on social media and a recording of a MOnex agent assuing me that the cancellation fee is only $300.
Now I an getting bills from Grenke for a leasing contract that Panda pay got me into.
They need $1500 to cancel my lease.
I need help. Panda pay got me into this and you need to get me out. It has already cost me $2000 in fees and cancellation fees and legal advise to get me out of the mess Panda pay left me with MOnex. I don’t want to do the same with Panda Pay