PandaPay Overview

PandaPay May Have Overcharged You

If you accepted credit cards through PandaPay or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.

Serving Canadian and American Merchants

Founded in 2015, PandaPay is a merchant account provider that serves most standard-risk business types. The company is a reseller of Elavon‘s Canadian branch, but it is capable of providing merchant services to businesses in Canada and the U.S.

Not To Be Confused With PandaPay.io

PandaPay shares its name with a tech startup that offers a donor management system for non-profit payment processing. There does not appear to be any connection between the two companies. The other PandaPay (pandapay.io) currently does not have an active website, and we have found public accusations made against its founder. In fact, it’s possible that PandaPay.io may be winding down business operations.

PandaPay Location and Ownership

PandaPay is headquartered at 3333 Boul Cavendish #400, Montréal, QC H4B 2L7, Canada with another location at 349 Four Valley Drive, 2nd Floor, Vaughan ON, L4K 5Z3. Marc Sarrapuchiello is the president of PandaPay.

PandaPay Review Table of Contents

  • Costs & Contract: PandaPay appears to offer variable pricing based on each merchant’s business type and processing history.
  • Complaints & Service: PandaPay has received fewer than 10 public complaints.
  • BBB Rating: PandaPay currently does not have a profile with the Better Business Bureau.
  • Sales & Marketing: PandaPay appears to hire independent sales agents and has not received some complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With PandaPay
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Products & Services Offered

  • Debit and credit card processing
  • POS solutions
  • Inventory management

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce

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PandaPay Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-In Rate 1.00% - 4.99%
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms 48-month (locked)

Month-to-Month Contract

PandaPay does not publicly disclose any information about its standard contract, and there aren’t many merchant complaints that mention specific contract terms through the company. It is likely that PandaPay customizes its pricing according to each merchant’s business type, location, and processing history. The company’s partnership with Elavon also means that it likely does not charge early termination fees in most cases.

Long-Term Leases

One complaint filed against PandaPay states the following with regard to the company’s equipment lease policy:

pay attention …. panda pay shows you how you can save, but, he got me with the machine. I wanted to rent it and he wrote that I was taking the lease purchase. I am taken with them for 4 years. For lying to me and doing what I did not ask, I give 1 star because I am obliged, otherwise it would be 0.

This suggests that PandaPay offers long-term equipment leases as one option for merchants. We recommend purchasing EMV-capable equipment whenever possible in order to avoid the restrictive contract terms and high fees that come with leases.

No Red Flags

We are unable to locate any other merchant complaints that mention excessive charges or unreasonable contract terms from the company. In fact, many available PandaPay reviews praise the competitiveness of the company’s prices and the savings they’ve seen through the company. The overwhelmingly positive consensus among merchants has earned PandaPay an “A” rating in this category for now.

Are you happy with your PandaPay fees? Tell us about them before your go!

Response from PandaPay

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PandaPay Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

We are able to locate only a few negative PandaPay reviews at this time, and there is no indication that the company is a ripoff or a scam. As noted above, there are many reviews of the company online, but they are mostly positive. The few negative reviews cite scattered issues such as poor sales encounters, unexpected contract terms, and inadequate customer support.

PandaPay Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against PandaPay. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

PandaPay Customer Support Options

PandaPay offers live phone support to all of its merchants. This just barely satisfies our minimum expectations of the top-rated payment processors for great customer service.

Do you have a complaint or testimonial about PandaPay? Make your voice heard before you go!

Response from PandaPay

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PandaPay BBB Rating Summary

No Profile Available

The Better Business Bureau does not maintain a profile for PandaPay at this time. We therefore will not factor a BBB rating into this review.

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Response from PandaPay

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside/Outside Sales Team

PandaPay appears to hire both in-house and independent sales agents to market its services. The use of outside agents is commonly linked to elevated complaint rates, but we are currently able to locate only a few PandaPay complaints that accuse the company of nondisclosure or misrepresentation. In fact, there are a large number of positive testimonials about the company’s honesty and transparency. If you suspect that PandaPay is overcharging you, then you can double-check your monthly bill with a third-party statement audit.

No Deceptive Quotes

PandaPay does not promote any misleading rate quotes or unrealistic guarantees on its website. In combination with the lack of complaints and large number of positive merchant reviews, this is a strong indication that PandaPay is committed to fair dealing and honest sales practices.

Did you get what you expected from PandaPay? Tell us why, or why not.

Response from PandaPay

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PandaPay Marketing Example

PandaPay Logo

Our Opinion of PandaPay

A Solid Merchant Account Provider

PandaPay rates as a reliable option for most merchants according to our rating criteria. The company has a low complaint total and does not appear to engage in deceptive sales tactics. Our rating may be subject to change depending on merchant feedback, and merchants are still encouraged to scrutinize the terms of any contract they are asked to sign. For now, PandaPay’s contract terms should be compared to those offered by the highest-rated processors on CPO.

We rely on your feedback about PandaPay to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

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1 Review Leave Your Review for PandaPay Below

  1. Kamini says:

    My name is Kamini Everaars. I was approached by a Panda Pay agent in March of 2019. Promised me Panda Pay can offer better services to me then the company I was using to process transaction in my cafe. I was hesitant as I had been approached by Pivotal couple of years ago offering me the same. I was lucky and was able to get my self out of the mess they left me with. I mentioned to the agent that i was not interested. He was very persuasive and i as go ahead if you can get me out of the contract with my present POs provider i will go with Panda Pay. He convinced me that the best way to do this was first apply and see if you get in with panda pay and then cancel your contract. I was not sure about this as I didnt want to end up with 2 contracts. Panda pay agreed to take care of up to $250 for cancelling the contract, assured me that they are 99% confident that it will not cost that much.
    anyways I agreed started using Panda pay. My agent contacted my present POS provider pretending to be me and tried to cancel my contract. Monex which was my POS provider got very upset and sent me a cancellation fee of $3400.
    Panda pay tried to help but i had only 2 weeks to sort this issue as I was going out of town for 6 weeks. i was able to get them to settle for $300 as by means of threatening negative reviews on social media and a recording of a MOnex agent assuing me that the cancellation fee is only $300.
    Now I an getting bills from Grenke for a leasing contract that Panda pay got me into.
    They need $1500 to cancel my lease.
    I need help. Panda pay got me into this and you need to get me out. It has already cost me $2000 in fees and cancellation fees and legal advise to get me out of the mess Panda pay left me with MOnex. I don’t want to do the same with Panda Pay

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