Passthrough Payments Review

Passthrough Payments Contract Terms

There is no publicly available information about the standard Passthrough Payments contract at this time. It is likely that the company customizes its pricing and terms according to each merchant’s business type, location, and processing history. The company’s wide range of preferred merchant types means that it could offer long-term equipment leases for certain merchants’ needs. It also advertises a zero fee processing program, which can theoretically diminish a merchant’s credit card fees to nearly nothing.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Passthrough Payments also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional fees, including gateway fees, technical support fees, and batch fees may apply to these e-commerce services.

High Risk, High Fees

High risk payment processors tend to charge higher-than-average rates due to the increased risk of chargebacks in high risk industries. They may also enforce cash reserves to insulate themselves from fraud losses. High risk merchants should therefore expect to receive stricter contract terms when processing payments through Passthrough Payments.

No Red Flags

The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific pricing. It is difficult to assess at this time whether Passthrough Payments’ contract terms are competitive with the cheapest merchant accounts.

No Public Complaints

We are currently unable to locate any Passthrough Payments complaints that accuse the company of being a ripoff or a scam. This stands in stark contrast to Vericomm’s performance in this category. This seems to indicate that Passthrough Payments either employs a proactive and available customer support team or is very small.

Passthrough Payments Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Passthrough Payments. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Passthrough Payments Customer Support Options

The Passthrough Payments website provides general phone and email contact information but does not list a dedicated customer support number. We will award Passthrough Payments an “A” rating in this category, but the company’s current customer support options do not qualify it as a top-rated customer service processor.

No Profile Available

The Better Business Bureau does not maintain a profile for Passthrough Payments at this time. We therefore will not factor a BBB rating into this review.

Inside/Outside Sales Team

Passthrough Payments appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs independent sales agents, and we are unable to locate any Passthrough Payments complaints that report unethical behavior by the company’s sales staff.

No Misleading Quotes

Passthrough Payments does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that Passthrough Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.