PAYARC Review: Fees, Complaints & Lawsuits
Connecticut-Based Payment Processor
PAYARC is a Connecticut-based credit card processor that provides merchant services to small businesses in the United States. The company offers POS systems, e-commerce payment processing, and subscription billing services. PAYARC also offers a PCI compliant web-based payment gateway. It appears the company was founded in 2016, but operations did not begin until 2019.
PAYARC Point of Sale (POS)
The company advertises point of sale products on its website developed by Dejavoo Systems. The company advertises some full countertop credit card terminals and an assortment of EMV chip and PIN-based card readers.
PAYARC Location and Ownership
PAYARC is headquartered at 411 West Putnam Avenue Suite 340, Greenwich, CT 06830.
Zachary Martinez is the CEO and co-founder of PAYARC, and Jared Ronski serves as the president of the company.
PAYARC LLC is a registered ISO/SP of Commercial Bank of California, Irvine, California and a registered ISO of Evolve Bank & Trust, Memphis, TN.
PAYARC Review Table of Contents
PAYARC Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||Few|
|Live Customer Support||24/7|
|Most Common Complaint||Undisclosed Fees|
In some PAYARC reviews, we have located a couple of complaints regarding a poor service experience and an undisclosed early termination fee of $500 that was only mentioned in the fine print of the business owner’s merchant account agreement.
The company has a couple of dozen positive testimonials which this reviewer finds suspicious in nature. Nearly all of the positive reviews were left in 2019, are the first review ever written by the reviewer, and use a lot of marketing buzzwords that seem more likely to come from industry insiders than actual business owners. If you have had a positive experience with PAYARC, please let us know in the comment section below.
We have not found any outstanding class-action lawsuits or FTC complaints filed against PAYARC. Dissatisfied business owners who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations and by leaving a review of your own in the comment section of this article below.
PAYARC Customer Service Options
PAYARC’s customer service offers 24/7 customer service through a support email or a support phone number.
- Main PAYARC Email Contact: [email protected]
- Payment processing dedicated Customer Service: 1 (877) 203-6624
PAYARC Online Ratings
Here's How They Rate Online
PAYARC does not currently have a Better Business Bureau profile
PAYARC Fees, Rates & Costs
A Closer Look at The Contract
|Early Termination Fee||Yes|
|Equipment Lease Terms||Undisclosed|
Unclear Merchant Account Terms
PAYARC does not list any of its merchant account pricing online. Transparency in rates, fees, and contract terms is one of our requirements to be ranked as a trustworthy merchant services provider on this website. While we have located only a handful of complaints associated with fees and contract terms, the lack of clearly presented pricing information prevents PAYARC from receiving a five-star rating.
Negotiate Contract Pricing
We have not been able to locate a PAYARC merchant account contract at this time. New customers who have recently signed up for payment services through PAYARC are encouraged to leave a customer review below describing their experience. Business owners are also encouraged to negotiate their merchant account pricing and contract terms, and to read all documents thoroughly before signing for PAYARC’S merchant services.
PAYARC Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
No Evidence of Independent Sales Teams
Currently, we cannot locate any concerning job posts or complaints indicating the company utilizes independent or outside sales representatives. We also cannot locate any complaints directly related to its sales practices or indications of misleading merchant account quotes.
PAYARC Termination Fees
We did find one recent complaint pertaining to a $500 termination fee that the business owner was not aware of. A response from the company claims the fee and penalties are clearly laid out in the merchant contract terms.
PAYARC Lacks Rate & Fee Transparency
PAYARC has very little information regarding its pricing available online. This usually indicates that the company markets tiered or “bucket” rate merchant account contracts. Typically, such merchant accounts are more expensive than other pricing models, such as Interchange-plus pricing. At this time we cannot comment on the cost of PAYARC’s rates due to the lack of information supplied by the company. If you have information regarding PAYARC’s credit card processing fees, rate, or contract terms, please leave a comment below.
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