PayJunction Overall Rating
Last Updated: June 26, 2014
Founded in 2000, PayJunction (payjunction.com) is a merchant account provider based in Santa Barbara, California, that specializes in providing credit card processing services through a proprietary virtual terminal, e-commerce payment gateway, and mobile processing solution.
Dubbed “The Trinity System,” it allows merchants to collect credit card payments in a variety of ways using a single, integrated solution. Merchants can use Trinity to accept face-to-face payments through a virtual terminal (with optional USB Card Reader), online with a hosted shopping cart (or through third-party carts using PayJunction’s gateway), using any phone by typing the information into an automated system, or using a smartphone app and attached card reader. The Trinity System also includes the ability to generate sales reports as well as search transaction history.
Additionally, PayJunction has a PCI-compliant, token-based system that allows merchants to re-charge or refund cards automatically without needing to re-type or re-swipe the card. This token system also includes a nice automatic recurring billing feature for merchants with subscription or membership-based businesses. All of Trinity’s features are included in the system, so merchants can change or add features as needed without having to contact PayJunction or pay additional fees.
PayJunction used to be partnered with Card Payment Solutions for providing its credit card processing services; however, the company recently became a direct processor sponsored by First National Bank of Omaha, NE.
|Key Points – Sales & Marketing|
|Uses independent resellers?||Yes|
|Promotes deceptive rate quotes?||No|
|Discloses all important terms?||Yes|
PayJunction does not use any deceptive marketing or advertising tactics that are apparent to this reviewer. The company relies primarily on recruiting independent resellers to market and sell its services. Normally, this practice results in numerous merchant complaints due to unscrupulous agents; however, PayJunction seems to have tight controls over the sales/underwriting process as evidenced by a low amount of merchant complaints.
|Key Points – Costs & Contract Terms|
|PCI compliance fee:||None|
An executive of the company informed us that pricing of PayJunction’s services can vary based on a merchant’s business type and processing volume. The Trinity System application itself can be licensed for a one-time payment of $449 or ongoing monthly payments of $29.95, but these fees may be negotiable as well. Additionally, Trinity’s payment gateway and virtual terminal can be used with processors other than PayJunction in a similar fashion to that of Authorize.net’s services. PayJunction also offers a month-to-month service agreement with no cancellation fee or PCI compliance fees, which is ideal for most businesses.
For a full breakdown of PayJunction’s swipe rates and how they compare to other processors, see this page.
|Key Points – Complaints & Service|
|Live customer support:||Yes|
|Most common complaint:||N/A|
PayJunction has no merchant complaints in the usual online forums; however, there are a handful of complaints in the comment section of this review. The complaints appear to be isolated incidents based either in a technical issue or merchant confusion. PayJunction representatives have been active in responding to these comments with a professional tone. At the time of this update, we see no complaints that indicate widespread issues or reason for alarm. PayJunction appears to have a well functioning customer support and dispute resolution process.
|Key Points – BBB Report|
As of the update of this review, the Better Business Bureau (BBB) is showing PayJunction as accredited and awarding the company an “A+” rating. The BBB is reporting two complaints filed in the last 36 months, with one regarding a product/service issue and one related to advertising or sales. All complaints have been resolved to the merchant’s satisfaction. In light of the company’s complaint total and resolution rate, we agree with the BBB’s rating in this case.
Overall, PayJunction scores very well in our update of this review. The company’s “Trinity System” is one of the best web-based credit card processing systems that this reviewer has seen. PayJunction has very few complaints for its time in business and offers month-to-month contracts, no cancellation fees, and no PCI Compliance fees. As always, merchants are encouraged to fully read and understand their merchant account agreement before signing with any merchant services company. Learn more by visiting the PayJunction website.
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