PaymentVision Merchant Services 2023: Reviews & Complaints
(800) 345-7243 Company Overview
PaymentVision is a merchant account and business software provider headquartered in Jacksonville, Florida. PaymentVision is capable of processing credit card payments for businesses, but its primary offering is an online payment gateway that can be synced with various proprietary online billing tools.
Article Summary
Before we dive in, here’s a short summary of what we’ll cover:
- PaymentVision’s various payment processing services.
- There is not a lot of information available about the company’s contract.
- There are few PaymentVision complaints online.
PaymentVision Payment Gateway
PaymentVision processes all major debit and credit cards as well as checks through its payment gateway in a wide variety of ways. These include API, agents, interactive voice response, web, text, kiosk, check by phone, mobile, POS, walk-in payments, and ACH.
Location & Ownership
PaymentVision was founded in 1988 and is a division of Autoscribe Corporation. The company is a registered agent of Applied Bank, Wilmington, Deleware, and Esquire Bank, Jericho, New York, and its headquarters are located at 12276 San Jose Blvd, Ste 624, Jacksonville, Florida 32223. Rob Pollin is the founder and CEO of PaymentVision.
Table of Contents
- Costs & Contract: Offers variable contract terms depending on each merchant’s business type and…
- Complaints & Service: Has received fewer than…
- BBB Rating: Has an “A+” rating with the Better Business Bureau and has…
- Sales & Marketing: Does not appear to hire independent sales agents and has not…
PaymentVision Customer Reviews
Here's What Their Clients Say
| Item | Result |
|---|---|
| Total Online Complaints | <10 |
| Live Customer Support | Yes |
| Most Common Complaint | N/A |
| Recent Lawsuits | No |
Clean Complaint Record
We are unable to locate any negative PaymentVision reviews at this time, so the company is probably not a scam or a ripoff. We did find two user complaints filed against Autoscribe, but these were over seven years old and will therefore not be factored into this review. PaymentVision’s clean complaint record is an enviable one for a company that has been in operation since 1988, and we take it as solid proof that the vast majority of the company’s clients are satisfied with the service they receive. If you have your own PaymentVision review to make, please do so in the comments below.
PaymentVision Payment Systems Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against PaymentVision. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
PaymentVision Customer Support Options
PaymentVision supplies phone support numbers on its website for all clients, and these support lines appear to operate at a level comparable to top-rated credit card processors for customer service.
PaymentVision Customer Service Numbers
- (800) 345-7243 – Toll-Free General Customer Service and Sales
- (301) 987-0700 – Office Number
Other Support Options
- Customer support form
- Customer service e-mail addresses at
PaymentVision Online Ratings
Here's How They Rate Online
| Item | Result |
|---|---|
| BBB Reports | 0 |
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
One BBB Complaint
PaymentVision currently has an “A+” with the Better Business Bureau and is not accredited. The company has received 0 complaints in the last 36 months. It has also received no informal reviews.
An “A” Performance
In light of the company’s clean complaint record, we agree with the BBB’s rating. Readers should be aware, however, that there are reasons to be skeptical of the BBB’s rating system.
PaymentVision Fees, Rates & Costs
A Closer Look at The Contract
| Item | Result | >
|---|---|
| Cancellation Penalties | No |
| Monthly & Annual Fees | Unclear |
| Processing Rates | 1.00% - 4.99% |
| Equipment Leasing | Likely |
Potentially Competitive Pricing
There is not a great deal of publicly available information about the standard PaymentVision contract at this time. The company does not disclose its pricing or the name of its credit card processor, so it’s difficult to determine what its potential costs might be. The PaymentVision website claims that there are no application fees, setup fees, or early termination fees through the company, so it’s possible that it offers competitive pricing and contract terms.
No Contract Complaints
Given the total absence of complaints related to PaymentVision’s costs and fees, we will assign the company an “A” rating in this category for the time being. Business owners are always urged to read all contract terms before signing and to negotiate for the best rates and lowest fees. If you have any knowledge of the standard PaymentVision contract (including any monthly minimum fees or PCI compliance fees), please share that information in the comment section below this review.
PaymentVision Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Item | Result |
|---|---|
| Uses Independent Resellers | No |
| Telemarketing | No |
| Misleading Marketing | No |
| Discloses All Important Terms | No |
No Sales Complaints
PaymentVision appears to market itself primarily through conventional advertising methods and strategic partnerships. There is no evidence at this time that the company engages in “hiring mill” tactics or aggressive telemarketing campaigns, and we cannot find any PaymentVision reviews that accuse the company’s sales team of deception.
No Deceptive Quotes
PaymentVision also does not advertise any misleading rate quotes or guarantees on its website. In light of its clean complaint record, we are awarding the company an “A” in this category. If you suspect, however, that PaymentVision is overcharging you, you can double-check your monthly bill with a third-party statement audit.
Our PaymentVision Review Summary
Our Final Thoughts
PaymentVision rates as a great credit card processing provider according to all available information. The company has maintained a nearly pristine online complaint record for more than two decades and does not engage in advertising strategies that we consider to be unethical. Even when dealing with companies that rate highly by our standards, we encourage readers to carefully examine the terms of any contract they are given and to compare its pricing to the top overall payment processors.
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River Tiffany
I just had to share my incredible experience with PaymentVision! As a small business owner, managing payments efficiently is crucial, and they have truly been a game-changer for me. Their user-friendly platform is easy to navigate, making payment processing a breeze.
I was pleasantly surprised by their top-notch customer support team. Whenever I had a question or concern, they were quick to respond and resolve any issues. It’s evident that PaymentVision values their customers and goes the extra mile to ensure satisfaction.
But the best part? PaymentVision’s secure payment gateway gives me peace of mind, knowing that my customers’ data is safe. Trust and security are paramount in today’s digital landscape, and they deliver on both fronts.
In summary, PaymentVision is the real deal! Their seamless payment solutions and exceptional service make them my go-to choice. Highly recommended for any business looking to streamline payments!