PaymentVision Review: Fees, Comparisons, Complaints & Lawsuits

By Phillip Parker

Last Updated: March 9, 2023

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PaymentVision

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(301) 987-0700 View Pricing

Company Overview

PaymentVision is a merchant account and business software provider headquartered in Jacksonville, Florida. PaymentVision is capable of processing credit card payments for businesses, but its primary offering is an online payment gateway that can be synced with various proprietary online billing tools.

PaymentVision Payment Gateway

PaymentVision processes all major debit and credit cards as well as checks through its payment gateway in a wide variety of ways. These include: API, agents, interactive voice response, web, text, kiosk, check by phone, mobile, POS, walk-in payments, and ACH.

PaymentVision Location & Ownership

PaymentVision was founded in 1988 and is a division of Autoscribe Corporation. The company is a registered agent of Applied Bank, Wilmington, Deleware, and of Esquire Bank, Jericho, New York, and its headquarters are located at 12276 San Jose Blvd, Ste 624, Jacksonville, Florida 32223. Rob Pollin is the founder and CEO of PaymentVision.

PaymentVision Review Table of Contents

Costs & Contract: Offers variable contract terms depending on each merchant’s business type and…
Complaints & Service: Has received fewer than…
BBB Rating: Has an “NR” rating with the Better Business Bureau and has received 0 complaints in the last 36 months.
Sales & Marketing: Does not appear to hire independent sales agents and has not received any complaints about its…

PaymentVision payment gateway — **PaymentVision offers access to their own payment gateway**

these processors announce that they now sync with quickbooks

PaymentVision Reviews and Complaints

Here's What Their Clients Say

Complaint Summary

Total Online Complaints

<10

Live Customer Support

Yes

Most Common Complaint

N/A

Clean Complaint Record

Aside from the 1 posted to its BBB profile, we are unable to locate any negative PaymentVision reviews at this time, so the company is probably not a scam or a ripoff. We did find two user complaints filed against Autoscribe, but these were over seven years old and will therefore not be factored into this review. PaymentVision’s clean complaint record is an enviable one for a company that has been in operation since 1988, and we take it as solid proof that the vast majority of the company’s clients are satisfied with the service they receive.

PaymentVision Payment Systems Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against PaymentVision. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

PaymentVision Customer Service Options

PaymentVision supplies phone support numbers on its website for all merchants, and these support lines appear to operate at a level comparable to top-rated credit card processors for customer service.

We have located multiple PaymentVision customer service numbers:

(800) 345-7243 – Toll-Free General Customer Service and Sales
(301) 987-0700 – Office Number

PaymentVision offers a customer support form on its website and an e-mail at [email protected]

PaymentVision BBB Rating and Report

Our Better Business Bureau Profile Assessment

BBB Summary

Product & Service Complaints 0	Billing & Collection Complaints 0	Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0	Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

One BBB Complaint

PaymentVision currently has no rating with the Better Business Bureau and is not accredited. The company has received 0 complaints in the last 36 months. It has also received no informal reviews.

An “A” Performance

In light of the company’s clean complaint record, we agree with the BBB’s rating. Merchants should be aware, however, that there are reasons to be skeptical of the BBB’s rating system.

PaymentVision Fees and Rates

A Closer Look at the Contract

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Cost Summary

Swiped Rate 1.00% - 4.99%	Keyed-in Rate 1.00% - 4.99%	Early Termination Fee $0
PCI Compliance Fee $0

Potentially Competitive Pricing

There is not a great deal of publicly available information about the standard PaymentVision contract at this time. The company does not disclose its pricing or the name of its credit card processor, so it’s difficult to determine what its potential costs might be. The PaymentVision website claims that there are no application fees, setup fees, or early termination fees through the company, so it’s possible that it offers competitive pricing and contract terms.

No Contract Complaints

Given the total absence of complaints related to PaymentVision’s costs and fees, we will assign the company an “A” rating in this category for the time being. Merchants are always urged to read all contract terms before signing and to negotiate for the best rates and lowest fees (see: “Fee Sweep“). If you have any knowledge of the standard PaymentVision contract (including any monthly minimum fees or PCI compliance fees), please share that information in the comment section below this review.

PaymentVision Jobs and Employment

Hiring Standards and Ethical Marketing Assessment

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Key Points

Employs Independent Resellers

Advertises Deceptive Rates

Discloses All Important Terms

No Sales Complaints

PaymentVision appears to market itself primarily through conventional advertising methods and strategic partnerships. There is no evidence at this time that the company engages in “hiring mill” tactics or aggressive telemarketing campaigns, and we cannot find any PaymentVision complaints that accuse the company’s sales team of deception.

No Deceptive Quotes

PaymentVision also does not advertise any misleading rate quotes or guarantees on its website. In light of its clean complaint record, we are awarding the company an “A” in this category. If you suspect, however, that PaymentVision is overcharging you, you can double-check your monthly bill with a third-party statement audit.

PaymentVision Review Summary

Our Final Thoughts and Opinions

A Reputable Processing Option

PaymentVision rates as a great merchant services provider according to all available information. The company has maintained a nearly pristine online complaint record for more than two decades and does not engage in advertising strategies that we consider to be unethical. Even when dealing with companies that rate highly by our standards, we encourage merchants to carefully examine the terms of any contract they are given and to compare its pricing to the top overall payment processors.

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About The Author

Phillip Parker

Phillip Parker is an independent card payment expert specializing U.S. and Canadian point-of-sale, e-commerce, and mobile payment acceptance. He has nearly two decades of experience in credit card processing as a journalist and consultant. Phillip is the creator of this website and has written over 1,500 articles covering numerous payment acceptance topics. He has also published critical reviews about most merchant services providers currently in operation.

Expert Guidance

Phillip has consulted businesses of all sizes from mom-and-pop shops processing $10K per month to enterprise level organizations processing in excess of $300MM annually. His specialties include:

– Merchant Account Statement Auditing

– Rate & Fee Negotiation

– Processor & POS Selection

– Software Integrations

– Risk Assessment

– Fraud Prevention

– General Processing Advice

Schedule a Consultation Here

Phillip’s Top Picks

Phillip has researched and reviewed over 1,000 merchant services providers over the last 15 years. He also owns multiple businesses that accept credit card payments. If you are looking for an ethical credit card processor that doesn’t hide fees or lock you into expensive contracts, see Phillip’s merchant account picks here.

In The Media

In addition his contributions on CPO, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. If you would like to interview Phillip for your story or podcast, please reach out here.

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Customer & Employee Reviews

What Others Are Saying About PaymentVision

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Copyright

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.

FTC & Advertising Disclosure

We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. These revenues in no way influence our ratings or reviews. Learn more about our monetization policies here.

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5-Star Rob Pollin

Phillip Parker is the creator and author behind this website. He has over 15 years of experience in the credit card processing industry as a journalist, consultant, and former merchant account sales professional. He started this project as a blog to expose merchant services providers that engage in predatory business practices, such as deceptive marketing, misleading pricing, and high-pressure sales tactics. His goal is to help business owners find merchant account providers who serve their industry well while offering fair rates with no junk fees and no long-term commitments.

Phillip has researched over 1,000 payment processors and been quoted in numerous high-profile publications, including the Los Angeles Time, INC Magazine, The Atlantic, and the Miami Herald among others.

Need advice on card acceptance? Schedule a consultation with Phillip.

Phillip’s Top Processor Picks:
Retail, restaurant, e-commerce, mobile, professional services, and invoicing, Phillip recommends Helcim and CDG Commerce.

High-risk businesses, Phillip recommends PaymentCloud and Host Merchant Services.

Please note that our rating system was overhauled on April 26th, 2023. Reviews dated before this date may not score in accordance with the following.

Star Rating Criteria:

At the start of our research, all processors are awarded five stars. We deduct stars if the processor engages in any of the following:

– One star deduction if the processor has any junk fees.

– One star deduction if the processor does not post its pricing clearly on its website.

– One Star deduction if the processor is suffering from moderate client complaints.

– Multiple Star deductions if a processor is suffering from severe complaints, imposes unjust cancellation fees, markets non-cancellable equipment leases, engages in predatory rate pricing, or may be engaged in illegal activities.

Get all of the details regarding out rating criteria here.