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Company Overview
PaymentVision is a merchant account and business software provider headquartered in Jacksonville, Florida. PaymentVision is capable of processing credit card payments for businesses, but its primary offering is an online payment gateway that can be synced with various proprietary online billing tools.
PaymentVision Payment Gateway
PaymentVision processes all major debit and credit cards as well as checks through its payment gateway in a wide variety of ways. These include: API, agents, interactive voice response, web, text, kiosk, check by phone, mobile, POS, walk-in payments, and ACH.
PaymentVision Location & Ownership
PaymentVision was founded in 1988 and is a division of Autoscribe Corporation. The company is a registered agent of Applied Bank, Wilmington, Deleware, and of Esquire Bank, Jericho, New York, and its headquarters are located at 12276 San Jose Blvd, Ste 624, Jacksonville, Florida 32223. Rob Pollin is the founder and CEO of PaymentVision.
PaymentVision Review Table of Contents
- Costs & Contract: Offers variable contract terms depending on each merchant’s business type and…
- Complaints & Service: Has received fewer than…
- BBB Rating: Has an “NR” rating with the Better Business Bureau and has received 0 complaints in the last 36 months.
- Sales & Marketing: Does not appear to hire independent sales agents and has not received any complaints about its…
PaymentVision Reviews and Complaints
Here's What Their Clients Say
Complaint Summary
Total Online Complaints
<10
|
Live Customer Support
Yes
|
Most Common Complaint
N/A
|
Clean Complaint Record
Aside from the 1 posted to its BBB profile, we are unable to locate any negative PaymentVision reviews at this time, so the company is probably not a scam or a ripoff. We did find two user complaints filed against Autoscribe, but these were over seven years old and will therefore not be factored into this review. PaymentVision’s clean complaint record is an enviable one for a company that has been in operation since 1988, and we take it as solid proof that the vast majority of the company’s clients are satisfied with the service they receive.
PaymentVision Payment Systems Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against PaymentVision. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
PaymentVision Customer Service Options
PaymentVision supplies phone support numbers on its website for all merchants, and these support lines appear to operate at a level comparable to top-rated credit card processors for customer service.
We have located multiple PaymentVision customer service numbers:
(800) 345-7243 – Toll-Free General Customer Service and Sales
(301) 987-0700 – Office Number
PaymentVision offers a customer support form on its website and an e-mail at [email protected]
PaymentVision BBB Rating and Report
Our Better Business Bureau Profile Assessment
BBB Summary
Product & Service Complaints
0
|
Billing & Collection Complaints
0
|
Advertising & Sales Complaints
0
|
Guarantee & Warranty Complaints
0
|
Delivery Complaints
0
|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
One BBB Complaint
PaymentVision currently has no rating with the Better Business Bureau and is not accredited. The company has received 0 complaints in the last 36 months. It has also received no informal reviews.
An “A” Performance
In light of the company’s clean complaint record, we agree with the BBB’s rating. Merchants should be aware, however, that there are reasons to be skeptical of the BBB’s rating system.
PaymentVision Fees and Rates
A Closer Look at the Contract
Cost Summary
Swiped Rate
1.00% - 4.99%
|
Keyed-in Rate
1.00% - 4.99%
|
Early Termination Fee
$0
|
PCI Compliance Fee
$0
|
Potentially Competitive Pricing
There is not a great deal of publicly available information about the standard PaymentVision contract at this time. The company does not disclose its pricing or the name of its credit card processor, so it’s difficult to determine what its potential costs might be. The PaymentVision website claims that there are no application fees, setup fees, or early termination fees through the company, so it’s possible that it offers competitive pricing and contract terms.
No Contract Complaints
Given the total absence of complaints related to PaymentVision’s costs and fees, we will assign the company an “A” rating in this category for the time being. Merchants are always urged to read all contract terms before signing and to negotiate for the best rates and lowest fees (see: “Fee Sweep“). If you have any knowledge of the standard PaymentVision contract (including any monthly minimum fees or PCI compliance fees), please share that information in the comment section below this review.
PaymentVision Jobs and Employment
Hiring Standards and Ethical Marketing Assessment
Key Points
Employs Independent Resellers
No
|
Advertises Deceptive Rates
No
|
Discloses All Important Terms
No
|
No Sales Complaints
PaymentVision appears to market itself primarily through conventional advertising methods and strategic partnerships. There is no evidence at this time that the company engages in “hiring mill” tactics or aggressive telemarketing campaigns, and we cannot find any PaymentVision complaints that accuse the company’s sales team of deception.
No Deceptive Quotes
PaymentVision also does not advertise any misleading rate quotes or guarantees on its website. In light of its clean complaint record, we are awarding the company an “A” in this category. If you suspect, however, that PaymentVision is overcharging you, you can double-check your monthly bill with a third-party statement audit.
PaymentVision Review Summary
Our Final Thoughts and Opinions
A Reputable Processing Option
PaymentVision rates as a great merchant services provider according to all available information. The company has maintained a nearly pristine online complaint record for more than two decades and does not engage in advertising strategies that we consider to be unethical. Even when dealing with companies that rate highly by our standards, we encourage merchants to carefully examine the terms of any contract they are given and to compare its pricing to the top overall payment processors.
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Customer & Employee Reviews
What Others Are Saying About PaymentVision