PayPal Reviews & Complaints

PayPal Logo
Overall Score
3
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How did they treat you?
Pros and Cons
Pros: Cons:
Easy to use interface. Currency conversion fees.
Wide international acceptance. Higher transaction fees.
Strong security measures. Account freezing issues.
No setup fees. Slower dispute resolution.
Buyer protection policies. Limited seller protection.

Overview

In this review of PayPal, we will take a close look at this major player in e-commerce and payment processing, focusing on its suitability for small business owners and new businesses needing to process credit card payments. We'll cover the platform's range of services, including rates and fees, contract terms, and user-friendly features like its point-of-sale system and mobile payment options. We also address common complaints and industry ratings to give you a balanced view of what to expect as a PayPal user.

We'll discuss the challenges businesses may face, such as fund holds and the necessity of transferring money from PayPal accounts to bank accounts. Additionally, we'll compare PayPal with its competitor and subsidiary, Venmo, highlighting the differences in their services, costs, and user experiences.

We will examine PayPal's business accounts, e-commerce solutions, and the unique PayPal Credit service, offering insights into their benefits and limitations. Security measures and international money transfer capabilities are also covered to understand how PayPal protects user data and facilitates global transactions.

We'll look at PayPal's customer support options, legal challenges, and employee reviews to provide a well-rounded perspective on its operation and reputation in the industry. This review aims to give you all the information you need to decide if PayPal is the right choice for your business payment needs.

About PayPal

This PayPal review is intended primarily for small business owners who accept credit card payments on a regular basis and for any new businesses that will need to accept credit cards. Due to this focus, the content of this review will cover the factors that are most important to established business owners who are interested in using PayPal for the purpose of accepting credit card payments from their customers.

Paypal Homepage

Is PayPal Holding Your Funds Right Now?

Thousands of merchants have had their payments frozen by PayPal. If you're one of them, then you might find these resources helpful:

A Titan of E-Commerce

PayPal originated as a subsidiary of eBay, primarily facilitating payments between buyers and sellers on eBay auctions. In mid-2015, PayPal separated from eBay to become an independent company. It is one of the most accessible electronic payment methods, allowing anyone with an email address to send and receive payments. Additionally, PayPal’s merchant services enable businesses of all sizes to accept credit card payments.

PayPal Products and Services

PayPal Credit Card Processing

Unlike traditional credit card processors, PayPal does not use typical credit card processing equipment. Instead, it offers services such as shopping cart integration, “buy now” buttons, and donation buttons aimed at online merchants. PayPal also provides a virtual terminal with an optional credit card reader that connects via USB to most computers, allowing merchants to manually enter credit card data.

PayPal Point-Of-Sale (POS)

PayPal offers an all-in-one POS solution called Zettle, which supports in-person chip, swipe, and contactless payments. Zettle focuses on small handheld POS devices but also offers larger register-style POS and inventory management equipment. The device can operate via customers’ smartphones and USB devices, integrating with PayPal merchant accounts as well as Apple Pay, Samsung Pay, and Android Pay. The advertised rate for Zettle is 2.29% + $0.09 per transaction, with additional costs for extra equipment.

PayPal Account Structure

A key difference between PayPal and traditional merchant accounts is the need for business owners to manually transfer funds from their PayPal accounts to their bank accounts. Most merchant account providers automatically transfer funds to merchants' bank accounts within 48 hours of a business day's close. PayPal also offers payment options by check and a debit card for purchases or ATM withdrawals. Businesses preferring automatic transfers might consider alternatives to PayPal.

PayPal Business Accounts

PayPal business accounts enable companies to accept payments online, in-person, or via mobile devices. Features include generating and sending invoices, accepting credit and debit cards, and enabling touch-free payments.

E-commerce Solutions by PayPal

PayPal provides e-commerce solutions to streamline online transactions. Businesses can integrate PayPal's payment processing into their websites or apps, allowing secure customer payments with a few clicks.

PayPal Mobile Payments

PayPal's mobile payment option, through the PayPal app, allows users to send and receive payments, check account activity, and donate to charities.

PayPal Credit

PayPal Credit offers a “buy now, pay later” option, providing customers with payment flexibility while ensuring businesses receive payment upfront, thus reducing financial risk.

PayPal's International Money Transfers

PayPal facilitates international money transfers, enabling users to send money across borders quickly and securely. This service is particularly beneficial for businesses operating globally.

Security Measures Implemented by PayPal

PayPal prioritizes security with advanced measures, including data encryption and fraud prevention tools, to protect users' personal and financial information.

Location & Ownership

Daniel Schulman is the CEO of PayPal, which is headquartered at 2211 North First Street, San Jose, California 95131.

PayPal Competitors and Comparisons

PayPal vs Venmo

PayPal and Venmo, while technically the same company, are competing as an alternative option for small businesses to take payments online and in person. Many clients aren’t aware that PayPal actually owns Venmo when making this decision.

It’s also important to note that both PayPal and Venmo were not originally designed to be the primary payment processing service for most merchant accounts. Originally Paypal was the payment backbone for the online auction giant eBay before it split off in 2015. Venmo was created to transfer funds between family, friends, and other trusted individuals. Paypal acquired Venmo as part of its purchase of startup Braintree in 2013 for $800 million.

However, they have seen an uptick in use in recent years from smaller businesses that do not wish to maintain an account with one of the larger payment processors. This shift has been embraced by both brands, and we’ve seen a recent introduction of new products and services aimed at appeasing their growing number of clients who use the services as their primary form of payment service provider. Venmo in particular has changed its platform to begin allowing businesses to create profiles and provide transactions with more transparency and security. There are some key differences between the two brands when it comes to payment processing.

Credit & Debit Processing

While we remind our readers that neither service was initially designed to handle large volumes of transactions, both allow this in one form or another. Both companies offer electronic invoicing services, QR scanning, keyed-in transactions, and account-to-account transfers, but PayPal has a lot more to offer in terms of physical POS systems and virtual terminal options when it comes to taking cards. Venmo does not seem to have some of the consumer protections in place for chargebacks and consumer disputes, as indicated by the numerous warnings to only deal with trusted accounts and individuals.

Venmo allows clients to accept credit card payments but will charge an additional 3%. PayPal charges the same fee outside of account-to-account transfers. Venmo does not have a credit card scanner currently, and transactions must be made through the app. PayPal has several tiers of physical POS systems with card and chip readers depending on your needs, something Venmo can’t currently offer.

Paypal also issues debit cards tied to their accounts, which Venmo plans to offer in the future, according to their site.

Cost

Neither brand charges a monthly fee or early termination fee, making them both very attractive to businesses that make few or sparse transactions. While it can be difficult to gauge Venmo and Paypal’s direct cost difference on services Venmo doesn’t offer, we can look at QR-based transaction fees and costs. QR codes are most likely going to be the primary payment method for Venmo users, considering their lack of physical card readers. Venmo charges 1.9% + $0.10 per QR transaction, whereas Paypal is slightly more expensive at 2.29% + $0.09 per transaction. This percent difference comes with a lot of consumer protections on PayPal’s end. PayPal does offer several optional monthly services, such as added fraud protection for additional costs.

Pros & Cons

One of the biggest drawbacks to both services is the inability to automatically transfer funds to your bank. This might be the main distinguishing feature from a normal credit card processing company. While both companies make it easy for users to transfer funds to their bank in a few clicks, there is usually a delay of 1-3 days before the funds are released. PayPal in particular has received large amounts of complaints related to this delay, and it’s also where funds can get frozen for one reason or another.

While Venmo can typically take 1 to 3 business days to transfer money to a bank account for free, the company also has an instant transfer option. It allows merchants and other users to instantaneously transfer funds. However, a 1% fee is attached to these transfers, with a minimum of $0.25 and a maximum of $10. PayPal offers a similar service for 1% with no fee ceiling. These very small nuances can mean the difference of hundreds of dollars over the lifetime of using PayPal versus Venmo.

Both services offer a large amount of flexibility, and that seems to be the main attraction for businesses. While PayPal boasts one of the largest payment networks out there, Venmo can really shine as a low-maintenance and highly mobile payment platform. It’s also more accessible to users, allowing them to simply download the app to pay. While PayPal technically matches all these services on paper, the end-users and mobile market seem to prefer Venmo. We think there’s room for both services depending on a client's needs; however, it will be interesting to watch the two brands trying to stay off of each other’s toes as Venmo steadily approaches merchant account territory.

We invite our readers to check out our Venmo review for more in-depth information.

PayPal Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints 8000+
Live Customer Support Yes
Most Common Complaint Fund-Holds
Recent Lawsuits Yes

Millions of Users, Thousands of PayPal Complaints

The grade for this section is difficult to assign because of PayPal’s unique position in the credit card processing industry. Unlike traditional merchant accounts, virtually anyone can sign up for a PayPal account, and PayPal has over 100 million users. As one can imagine, there are thousands of negative Paypal reviews. The two types of negative PayPal reviews that are most common among actual business owners are of sudden account freezes that disable the merchant’s ability to accept further transactions and withdraw money, and poor experiences with customer service. If you have your own PayPal review to make, please do so in the comments below.

Moderate Risk of Fund-Holds

Business owners who complain of fund-holds often report difficulty in getting explanations as to why the hold was established. They also state that the money was held for long periods of time. Holds are a common practice in the credit card processing industry and are often used on “high-risk” businesses who would be better served by high-risk processing specialists. Many businesses do not transfer their PayPal funds on a daily basis, so days’ or weeks’ worth of sales can get locked up during an account freeze. However, holds and account freezes are never a problem for most clients, even though there are quite a few reported cases online.

paypal fund holding policy screen capture
PayPal gives this notice when logging on to accounts with held funds.

PayPal Lawsuits

In 2017, PayPal was sued in the matter of Zepeda v. PayPal Inc., a class-action lawsuit that alleged the company had improperly handled disputed transactions, placed holds, reserves or limitations on customers’ accounts without notice, and closed merchant accounts without notice. The company agreed to pay a sum of over $4 million to plaintiffs who were part of the class action.

2021 saw a flurry of legal activity concerning PayPal. It began in February 2021, when the company announced that it was under investigation by the Securities and Exchange Commission and the Consumer Financial Protection Bureau.

According to Bloomberg, “The SEC is investigating whether the swipe fees paid to the banks that issue PayPal’s debit cards are consistent with Federal Reserve guidelines, the San Jose, California-based company said Thursday in a quarterly regulatory filing. The agency is also investigating how PayPal reports marketing fees earned from its branded-card program. […] Separately, PayPal said it received a civil investigative demand from the CFPB in connection to the marketing and use of PayPal Credit in connection with merchants that provide educational services. The regulator asked PayPal to produce documents, written reports and answers to written questions. The company said it is cooperating.” Following the announcement of this investigation, PayPal Inc. stock dropped significantly. This led to a bevy of class-action suits being announced against the company. With such heavy legal action underway against one of the world’s largest and most well-known payment processors, these cases are sure to set standards for the industry going forward.

PayPal was also sued in June 2021 by World Series of Poker champion Chris Moneymaker in another class-action suit regarding seized funds from fantasy sports leagues.

An ongoing lawsuit regarding fund-holds and frozen accounts was brought against PayPal in 2022.

A further class-action suit was filed against PayPal in 2023 regarding a data break of 35,000 peoples’ accounts.

PayPal Customer Support Options

PayPal offers several options for resolving customer service problems, including a phone helpline. The basic support line is open to all account types and appears to suffer from periodic long wait times and poor service. Businesses can get higher levels of customer support by paying either $159 per month for “13X7 Enhanced” support, or $495 per month for “24X7 Premium” support.

PayPal Customer Service Numbers

  • (888) 221-1161 – Toll Free General Customer Service
  • (402) 935-7733 – Report Unauthorized Transactions
  • (888) 914-8072 – Español
  • (402) 935-2050 – For customers calling from outside the US

Other Support Options

  • Live chat support

PayPal earns a “C” in this section because of the sheer volume of negative PayPal reviews filed online, but the company does a decent job of providing many customer service options and maintaining a small proportion of complaints in comparison to its user base.

PayPal Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 33,516

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

More Than 33,000 Better Business Bureau Complaints

As of this review, PayPal is accredited with the Better Business Bureau and maintains an “A” rating despite having 33,516 complaints filed in the last 36 months. This continues a trend of a large uptick in reviews. Only 33,516 of these 11,487 complaints were resolved by the company to the satisfaction of the merchant. The remaining 22,029 were resolved to the dissatisfaction of the client or received no final response.

What Merchants Say

The company had also previously received 2,182 informal PayPal reviews, with the vast majority being negative. Again, this is a massive uptick from the 1,551 when we last reviewed the company. However, all reviews have been removed with no explanation as of this review. One previous review from a client related to held funds and a poor customer service experience:

Worst outcome ever. Have been using ****** for transaction with a distributor of mine. I have had done numerous transactions with him over the last month. At least 4 of the transaction were 4 digits. Even single one of those transactions was flagged and held. Even after the first few cleared no problem. I’m not about to loose my largest clients and probably my business because of this….. the first time I understood. The second I was frustrated, the third I was mad and now I’m just done. And the support staff is of no help. My distributor can not even ca them and tell them to release it. Beyond ridiculous

Clients should review their options for merchant accounts with a history of great customer service to avoid situations like this.

FTC Venmo Settlement

At the time of a previous update, the BBB had posted a note regarding a February 2018 settlement between PayPal and the FTC:

“The Federal Trade Commission has reached a settlement with PayPal, Inc. over allegations that the company told users of its Venmo peer-to-peer payment service that money credited to their Venmo balances could be transferred to external bank accounts without adequately disclosing that the transactions were still subject to review and that funds could be frozen or removed.

In its complaint, the FTC also charges that Venmo misled consumers about the extent to which they could control the privacy of their transactions. In addition, Venmo misrepresented the extent to which consumers’ financial accounts were protected by “bank grade security systems,” and violated the Gramm-Leach-Bliley Act’s Safeguards and Privacy Rules, the complaint alleges.”

Although we consider Venmo one of the best mobile apps for sending money, it is clear that it faces some of the same criticisms as its parent company.

A “C” Performance So Far

The BBB justifies its rating by citing the length of time PayPal has been in business, the complaint volume versus PayPal’s size, the company’s response to complaints, the rate of resolution of those complaints, and the fact that the BBB has sufficient background information on PayPal. Based on PayPal’s complaint count, resolution ratio, and size, we are adjusting this section’s rating to a “C” for the purposes of this review.

PayPal Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties No
Monthly & Annual Fees No
Processing Rates Variable
Equipment Leasing No

PayPal’s Merchant Services

In this section, we’ll focus solely on PayPal fees, rates, and contract terms for accepting credit card payments. We won’t cover personal accounts or evaluate PayPal’s value as an eBay payment method.

Basic Client Setup (aka: PayPal Payments Standard)

This account type doesn’t permit business owners to manually enter credit card data on their computers but enables customers to purchase products via credit card through a business’s website. Clients with a PayPal Here account can accept credit cards directly through the mobile app. For those seeking a simple way to accept online payments, PayPal offers this basic setup with several advantages over traditional merchant accounts.

Basic Pricing

PayPal Standard entails no setup cost, monthly fee, time commitment, PCI Compliance fee, or cancellation fee. Businesses can easily accept payments through their websites using buttons like “buy now,” “add to cart,” and “donate,” as well as recurring payments from other PayPal users ($10 monthly fee). Although this account is compatible with most popular shopping carts, a disadvantage is that customers must leave the merchant’s website and be redirected to PayPal to complete the transaction, potentially reducing conversion rates and confusing customers. Despite no monthly fees, PayPal’s credit card acceptance involves a higher-than-average processing rate. As of now, PayPal Payments Standard charges 2.7% plus $0.30 for all domestic in-store transactions, 2.9% plus $0.30 for all domestic online transactions, 4.2% plus $0.30 on all international in-store transactions, and 4.4% plus $0.30 on all international online transactions. Registered 501(c)(3) nonprofit corporations receive a discounted rate from PayPal of 2.2% plus $0.30 per transaction domestically and 3.7% plus $0.30 for international transactions.

Transferring from PayPal Merchant Accounts to Bank Accounts

Transfers from PayPal to bank accounts are deposited on the next business day. Businesses using PayPal can also transfer their balances to a bank account instantly, with transfer limits of $50,000 per transaction, $100,000 per day, $250,000 per week, and $500,000 per month. Each instant transfer incurs a 1% fee, capped at $10.

Advanced Merchant Setup (aka: PayPal Payments Advanced)

The next tier up from the standard account enables businesses to keep the entire checkout process on their own site. Similar to PayPal Payments Standard, businesses can’t manually enter credit card data but receive all the same features with full control over the user experience during online sales. PayPal Payments Advanced has the same rates as PayPal Payments Standard but incurs a $5 monthly fee. PayPal also offers additional services for data handling, PCI compliance, and customer support, though these come with extra costs.

Professional Setup (aka: PayPal Payments Pro)

PayPal Payments Pro includes all features of PayPal Payments Standard and PayPal Payments Advanced, with two additional features. The first feature allows for custom design and self-hosting of the checkout page, primarily beneficial for high-volume e-commerce retailers and web developers seeking full control over the checkout process. Business owners interested in this feature can also explore using one of the top merchant accounts for web developers.

A Virtual Terminal Option

With the second extra feature of the Pro account, PayPal offers a virtual terminal for businesses needing to manually enter credit card data for face-to-face, mail, or telephone orders. Business owners interested in this service must undergo an additional application process, even if they already have a PayPal account. Approval for a virtual terminal account typically takes about 48 hours. The cost for this service is relatively high compared to the best virtual terminals and merchant account providers, with a $30 per month fee for PayPal Payments Pro clients, plus the following fees:

  • 2.9% plus $0.30 per domestic transaction through their websites
  • 3.9 plus a fixed fee per international transaction through their websites
  • 3.1% plus $0.30 per domestic transaction through the virtual terminal
  • 4.4% plus a fixed fee per international transaction through the virtual terminal
  • 3.5% per American Express transaction

Volume discounts may also be available on an individual basis. PayPal also has a “micropayment” fee of 5% + $0.05 for transactions under $10.

Virtual Terminal Swiped vs. Keyed

Although PayPal’s virtual terminal clients can use an optional credit card reader that plugs into nearly any computer, the processing rates seem to be the same for swiped and keyed transactions through PayPal’s virtual terminal. This is unusual because nearly all other merchant account providers offer lower processing fees for swiping a credit card through a reader.

PayPal Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms Yes

Full Pricing Disclosure

PayPal scores well in this section because the company does not use independent sales agents or misleading sales tactics. The company clearly outlines its pricing on its website and does not alter its fees for each individual seller. In many ways, PayPal has become a household name and stands out in a crowded field of e-commerce payment processing options. The company’s policies and pricing are transparent and easily understandable for anyone who takes the time to read them.

Our PayPal Review Summary

Our Final Thoughts

PayPal is a recognized provider of credit card processing and merchant services, mirroring traditional processors but with a distinct digital-first approach. Despite its widespread use, customer reviews often cite poor support and unclear communication of policies. Nonetheless, PayPal remains a popular choice for its ease of use and the convenience it offers for accepting electronic payments, particularly appealing to very small businesses and newcomers to the marketplace.

While PayPal’s setup process is straightforward and quick, attracting less experienced business owners, it can also lead to misunderstandings about the service’s suitability for their specific needs. This ease of entry is a double-edged sword, as it often results in complaints from those who do not fully grasp the financial implications. In terms of cost, PayPal aligns with many traditional merchant setups but is generally more expensive than those using the Interchange Pass-through pricing model. It is essential for business owners to carefully evaluate PayPal in the context of other payment processing options to ensure it meets their business and financial requirements effectively.

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Testimonials & Complaints

How Did PayPal Treat You?

1162 User Reviews

  • Cody Beard

    I was using PayPal for about two months, then one day out of the blue someone asked me 800 dollars and i declined . The account went into the negative stating I owed someone who Ive never met , let alone know their name , or who they are that amount of money. I called Paypal customer service and spoke with a woman who kept demanding that I pay the $800.00 . There were no previous transactions on the account for that amount . The only amount was for rent to my landlord. She continued to tell me that they will need to see all my bsnk statements for the last four months to see if any transaction was conducted in the amount of 800.00. Not even a day adter three more individuals on Paypal sending requrats of me owing them money . One was for $150, another was for 370, and the third wad for 200. I dont know who these guys are but in the comments they say ” you owe me or else” ” you stole from from me” , and you need to pay or else!” I told the customer service that this is badgery and false , but she kept calm saying well you need to pay the money . Blows my mind that even cusyomer service is in on the fraud and they get paid a share of what is collected. Im done with Paypal and have started to warn others that you can be schemed if your debit card is attached to your PayPal. Sadiest part of the wwhole thing is ive been trying to reach someone who will help and to me dealing with this and now more for over a month , I finally standing up for myself snd hopefully others. No one should be schemed snd lied about tractions that never happened and trying to threat and ruin the well beings of hard working people
    !

  • Sandy flynn

    I’ve had PayPal for years, since 2001…
    Well went to use it the other night, (twice) and it was declined. So I called PayPal the next day and told them my card was declined twice. And she told me yes as of sept 12th all banking and cards have been removed from PayPals accounts. WHAT???
    I was so Mad. .
    I’m like wait, I have most of my bills tied to my PayPal account and they get auto deducted each month so now there all going to be Declined. I’m done with PayPal. I Willmever use this card again.

  • Gennaro N Luce

    PayPal MC Credit Card is bad.

    Made early payment, Held funds for 14 days, did not apply to card as payment and froze remaining credit because of my early payment. I filed a formal complaint with my State’s Attorney General.

    Had I know PayPal moved their corporate headquarters to Beijing, China and is using/enforcing communism rule to control my freedom to pay my bill early, I would have never opened this credit card account.

    Canceling both PayPal Credit Card and payment services. I recommend we all send a message!

  • Wayne

    Yes he is such a confusing site you try to cancel I spent three or four hours trying to figure that out. At times I’ll send a payment three times because she hasnt’ received and you look at your transfer on your phone and it still says pay now so you pay again they don’t tell you if anybody picked it up it just say received but then I’ll check my bank account online and the money has been taken out three times sometimes she received once sometimes nothing at Western Union they send you a message and tell you if the person picked it up I’ve been ripped for thousands and thousands from PayPal and I don’t know how to get the money back the one lady in the states she said if it says complete nothing you can do about it she said you got to talk to the recipient and get them the phone PayPal and put it in there complaint so the recipient couldn’t get through on the phone and sent a message about the money she’s not receiving she never heard from them again I have sent messages and talk to people with no answers all they have to tell me is if the money was picked up they must know that and if the money wasn’t picked up and shouldn’t be taken out of my bank happened hundreds of times last couple years what can I do I can’t afford a lawyer I asked him to investigate it and refund my money never heard back

  • wayne Darrell smith

    I have been using PayPal for a couple years now man have I ever got ripped off. I live in Canada and I help out a poor family out in the Philippines yeah absolutely no money you don’t get nothing free there no medical woman I mostly help has three babies and she has leukemia even when I go to the hospital they won’t let you go go out unless you pay first how do you pay if you got no money they beg on the streets for food so I transferred money to her all the time it’s usually an emergency so when I transfer money and it doesn’t seem to go through there’s no way of knowing you don’t tell you if it was picked up it takes over an hour and she still hasn’t got it from the store where she picks it up I send it again sometimes I’ll do it three or four times the same amount of money. But afterwards I noticed even if she didn’t get the money the money was coming out of my bank account using my Visa debit never got a refund must be tens of thousands of dollars I’ve lost they don’t tell you nothing they just take it and the only way I can tell is I look up my my banking record it’s hard as hell and confusing to try to cancel cancel transfer I’ve tried to get help they don’t tell you nothing seems okay I want to know how I get all that money back tens of thousands of dollars I don’t know what to do and still goes on if the woman doesn’t receive the money they still say receive if she doesn’t get the money it still comes out of my bank I’m getting ripped off and get a lawyer but I can’t afford that right now

  • Tori

    Just received card statement. Over $450 of bogus transactions. Come to find out it was through PayPal. I have no account and never had one. So their solution was for me to give them my card information. Talk about scammers. That’s my two cents. Good luck

  • Ivette

    PayPal should not be in business, this company is a fraud. If you purchase something and pay via PayPal and if you return what you purchased to the merchant, PayPal is keeping your refund, merchant refunds the money to them and in turn they have to return it to you (bad news; they are not giving back your money, they keep it) you cannot speak to a human being, they make it impossible. You chat with an agent in India, he comes back saying they already refunded your money, you don’t have the money in your account, they ask you to send a letter to their offices in Nebraska, asking for a proof that they refunded your money….this is ridiculous, they have access to your account and they can clearly see they have not refunded your money to your account. They are ripping people off, nobody is stopping them.

  • John

    PayPal recently changed their site and all stored banking information was removed. I have tried to link my bank account for the last 2 months but I receive a message saying they are unable to link my bank at this time. I called customer support and the girl answered and said thank you for calling Amazon. So, PayPal and Amazon are both using the same Indian call center for customer service. After being verified thru the automated system, I am asked for my email address and phone number by the foreign service rep. I told them they should have it on their screen since I had already been verified thru the system. They said they do not see the information. I have asked to be transferred to the American customer service and when they do, the line is usually disconnected after sitting on hold for a few minutes. Sometimes, the rep will say they have no way of transferring my call to the American customer service department. I called another customer service number that is listed as the American service center but have been on hold for 10 minutes.

  • Joshua

    Joes

    I agree with that and hope that the class action lawsuit can be made against them because I am out over a couple thousand dollars now and have just now found that out on another card that I had to H&R Block where I have about 100 different transactions anywhere from 400 to the lowest of $15 about 100 times so I agree and hope we can get a

  • Scot

    I have now received two emails from Pay Pal saying that I have bought things and will be charged within 24 hours if not cancel order. The first order was for guns at an armory. I do not own guns and have no license. The 2nd scam email was for a $379.99 gaming system that I did not purchase. I talked to a Rachel who said I would need 15-20 minutes to fix the problem. I was on the phone for 1hr 33minutes and then 1hr 29 minutes and did not get the problem resolved. Instead Rachel talked me into buying a $500 vanilla visa prepaid card. After spending $504.94 on the card, Something else that was weird was she did not want me talking to anyone in the store and I had to go outside if I had any questions. I still did not get the problem resolved and I am out $504.94. I have been scammed twice and I never use PayPal. It is tied into a crypto scam which I believe they are a part of. Oh, and the kicker is, she called me back and said that did not work. This will only take 15-20 minutes. I need you to get another $500 vanilla card so you can get your $16,000 back from Crypto scam another $1272 and the $504.94 you just lost.

  • Yvonne Rose

    I love my PayPal account…The only thing I dont understand is the charitable accounts with other countries, ,I notice alot of people will donate to them. But dont donate to our own PEOPLE IN NEED!!!!

  • Halle

    A while ago me and my boyfriend used paypal to send one another money and that’s how we would pay rent. One of us would send money to the other with paypal and then put our rent payment through one of our bank accounts directly online. I sent him the few hundred I owed for rent and it didn’t send. I tried again and then it sent. However it then sent the payment 2 times without taking both out of my account, so we waited 2 weeks to see the attempt and we’d send them the money or whatever. After that amount of time nothing happened and no communication about it was sent to us so we forgot about it. Well another couple weeks later they then put my paypal account as negative and told us we had to pay it to use the account. They literally waited WELL over the time they should have to contact us. I even tried calling the customer service number a few times to ask about it and nothing. I will never use paypal ever again because of this. You can’t use something connected to your money if you don’t trust it.

  • BZY63

    I ordered on line using PAYPAL. Part of the charge was using my card’s rewards and the rest to the card. This happened in January. Because of an issue with he online order, I called the merchant and they cancelled the entire order the very same day. Within an hour if not less. In fact the order is still “processing” on the PAYPAL website. PAYPAL knows this but has not refunded me my money. The credit card did let the charge to the card drop off but I am still missing my rewards reimbursement from PAYPAL. I learned my lesson. Do not use your rewards on PAYPAL. I have removed any cards associated from my PAYPAL account and will close my account as soon as this gets settled.

    • Melissa Rauh

      Did u ever get your money and rewards? I had the same thing PayPal held my $800 for 21 days, but claimed to not have it. They said the merchant had it. After a lot calls back and forth, a lot of stress and no answers. Finally on the 21st day I was refunded by PayPal. After undue stress and wasted hours and hours trying to locate my “lost” money, I was pissed and refuse to use them anymore!

  • Danny

    Prime Services

    PayPal provides no customer service and does not value their customers. I have had my account for over 2 years and deal with the same businesses. The same businesses have sent payments at least every 2 weeks for these two years. All of a sudden they change a policy that says funds from one PayPal account to another takes 7-10 days to process. I’ve had more headaches with PayPal then it’s worth! I would strongly advise anyone considering PayPal for anything to find a different company!

  • Danny

    Prime Services

    PayPal provides no customer service and does not value their customers. I’ve had more headaches with PayPal then it’s worth! I would strongly advise anyone considering PayPal for anything to find a different company!

  • Concerned PayPal user

    PayPal is the worst. As a buyer, they already have my name, my address, phone and Social, which I don’t like. Just to Login the site asks personal identity questions or you can receive a text with a Security Code, which I can’t because cell phones don’t work here. Finally when I got someone on the phone (it’s like pulling teeth) they must be taking deep dives into people’s personal info because he asked me about property owned. I got mad and he then told me I must enter all the info the site asks for or I can’t access my account. I have not had to do this before. I asked him if they could send the code to my E-Mail since they send to people’s phones and he says they can’t because someone could be in my house accessing my E-Mail. Ridiculous, since they could also have someone’s phone.

  • JEFF FLATHAU

    AN ONLINE STORE

    Pay Pal is the WORST COMPANY I HAVE EVER SEEN IN MY LIFE. WE USE THEM FOR OUR CREDIT CARD PROCESSING ON OUR WEBSITE AND WE HAVE HAD ABOUT 16 CHARGES THAT THEY LET PROCESS THROUGH THEIR SYSTEM. WE HAVE NO CONTROL OVER VIEWING THE CUSTOMER CREDENTIALS, WELL PEOPLE ARE USING STOLEN CREDIT CARDS TO PURCHASE ON OUR WEBSITE AND PAY PAL IS LETTING THAT ORDER PROCESS. THE ACTUAL PERSON THAT OWNS THE CARD DOES A CHARGE BACK AFTER WE SHIPPED THE ITEM THAT WAS PURCHASED. PAY PAL SAYS THEY FIGHT FOR US BUT COMES BACK AND STATES THAT THE CUSTOMERS FINANCIAL INSTITUTION HAS DECIDED IN THE CARD OWNERS FAVOR SO WE LOST THE MONEY FOR THE PRODUCT THAT WAS SHIPPED TO THE IDIOT THAT STOLE THE CARD AND PAY PAL LET IT PROCESS AND NOW PAYPAL TAKES THE MONEY BACK OUT OF OUR ACCOUNT. PAY PAL SHOULD PAY THIS NOT US AS THEY LET THE CARD PROCESS STATING IT WAS A LEGITIMENT SALE. WHAT A JOKE PAY PAL IS…..

  • MICHAEL

    I have noticed that I was deducted money directly from my account by Paypal. Unfortunately, I have no idea about those payment, because my Paypal account has been permanently limited from April even after I provided all the documents they requested, including the logistics. I tried to call Paypal to find out the reason, but things are not disclosed clearly and the only useful information I got from Paypal was that my account was in violation. And Paypal refused to provide more information and evidence regarding this “violation” when I asked for.

  • Edward Goforth

    Paypal blocked my account for selling gun parts. The only notice I got was Paypal made changes in their rules, They did not spell out the changes. You are suppose to read entire set of rules which I did not. They said they could hold the money in my account for 180 days, shortly before the 180 day were up they took my money $3781, said it was for damages. Well ebay, amazon and craig’s list allow the sale of gun parts and it hasn’t damaged their companies. The amount is to small for an individual law suit. If they did this to a number of dealers perhaps a class action law suit could be made.

  • Mark Beyder

    Beware! PayPal has stolen my money! There are tens of thousands of complaints against PayPal and several class actions suits. What they are doing is wrong and should be punishable by law! Do not use PayPal or they may steal your money too! Demand justice!

  • Debbie Saint

    i paid $50.70 for package from Russia. Package was Hand delivered to me while i was out of the state!!! customs form says package weighed less than an envelope. seller sent an envelope with tracking number…now says delivered…and Paypal won’t do anything because tracking say delivered. customs form was not signed…not accepted by postal clerk. weight was less than 3 ounces. My purchase was WELL over 3 ounces AND she sent as a GIFT. $50.70 and i got NOTHING. I don’t even know who else to complain to. just sending sale of goods as gift is illegal. she won’t send receipt, signed customs form, invoice, or signature of who signed for it. She won’t send anything and now paypal wants me to file a police report – with no information.

  • Jesse

    True Blue Motorsport

    After 20 years of business and nearly half a million dollars in transactions, I’m DONE with PayPal for ONE reason. GREED. Thankfully I caught this with only about $100 in losses.

    “If you refund a payment for goods or services, there are no fees to issue the refund, but the fees you originally paid as the seller are NOT returned to you. The amount of the refunded payment will be deducted from your PayPal account.”

    Taken right from their website. Search Help: REFUND FEES

    What does that mean to your bottom line? You lose out on TWICE the cost of processing fee. The fee that PayPal keeps + the extra money out of your account to cover the difference of the processing fee that PayPal kept. That’s $10 processing charge will now cost you $20 when you refund it.

  • Bruce

    Paypal for business account created in 2016 to accept credit card payments for engineering services from a couple of industrial customers.
    Fees a little high, but acceptable and invoicing and payments worked fine until today.
    Logged in, sent an invoice to a customer I have sent invoices to in the past few years with no issues. Sent the invoice, customer received and paid the invoice. I received notification that payment was made, logged in and $1800 of my $2100 payment is on hold for 21 days, because I had not used my account for over a year. Called Paypal and they said it is for my protection. Invoice was for a service trip, so no tracking etc. Minimum of 48 hour hold if I want to ask my customer to acknowledge completion. Them choosing to pay the invoice should be acknowledgement enough.
    Will be closing my account as soon as I get my funds released in 3 weeks!

  • David M Richard

    PayPal is doing nothing to stop fraudulent sellers who leverage the PayPal brand and button to get you to buy. Nothing I bought was delivered to me and when I complained they did nothing to resolve it. Warning to other consumers – find an alternative to PayPal. My credit card would have been a better choice.

  • Tracey Banta

    I have not been able to get onto my account in two months. I keep calling and they say it’s not them. As I ask for more people to talk to it’s then that they say we are having verification code errors. Still not fixed. As soon as it’s paid off I’m closing account. What business let’s this go on for so long!!!!

  • Matt Terry

    MARTEL

    Hey guys, I am Matt , I was able to make the sum of 15,000 Dollars plus from Premiumtoolsaid.com. They Provide a safe and legit services, they funded my paypal account when I was stranded and seriously in need of money, a good friend of mine introduced me to their site and they are extremely legit, I was shocked when the transaction turned out successful .

  • John Balough

    Trails End Ranch

    Pay Pal should be investigated for dubious business practices! I will never do business again with any company that is affiliated with PayPal. They said that I received my order because the tracking number from UPS said that I indeed receive it . The tracking was from Amazon.My order was not with Amazon. The tracking parcel name or address was was not mine. UPS informed me of this and the tracking message included the weight of the parcel was .70 pounds. The weight of my ordered computer weighs 4.3 pounds. All this information was made available to PayPal. Yet they determined my complaint had no merit and declined my request for money to be refunded.

  • David Lee

    paypal’s service is utter garbage. I say it that way as their increadably bad reputation is well deserved. I recently had my account closed with no warning and no explanation.. There was no suspect activity, excessive claims, { NO claims to be exact} . Multiple emails were ignored as were most phone calls. When I did speak to somone
    I recorded the converstaion, advising them that I was doing so { I will post at some point} but basically they said that they were closing my account and would not say why. They reffered me to their terms of service which I went through closely and there was absolutely no trangressions.

  • River

    Theriverblu

    My identity has been stolen and it has ruined literally the early part of my 30s on and after a lot of digging and contacting credit bureaus and all of that I’m trying to get on track. I say that to say this, I have files of emails that came to my inbox and many who look like they were sent from me, I had nothing to do with those emails they were fraudulent. This has cost me so much money I’m 50 years old disabled he don’t even have a home. So as I was going through thousands of emails that’s how the files came around, I could not keep up with that the credit bureau showed me daily there a hard hits on my credit for stupid credit cards they have given me a ton of different names birthdates addresses name it. When I saw that I had an active PayPal account and that there had been no notifications although every single month they were sending me a statement I have so many photographs. These people all of these people that do this are vile evil individuals because they have harmed myself and my children so terribly.no trust

  • Samantha Danes

    Just letting everyone know PayPal has wrongfully put “permanent limitation” on my account!!! And they won’t give me money for 180 days!!! All I did was create the account and try to ge my payment from a freaking customer!!!!! I wasn’t able to do ANYTHING so I couldn’t have done anything it was already blocked!! So apparently I can no longer do business with paypal and they will not let me take down my bank information either!!! They tell me it can’t be reversed and will not look into it anymore!! AND NOW THEY BLOCKED ME because I was sharing this information with their Facebook page! And this is for my business I will be making sure nobody I know ever uses PayPal again .

  • Misty stephenson

    Paypal closed my account on falsely reasons.
    I have to withdraw 300 every week to pay rent when they sern that they closed my account the same week of my bday in aug.

    I feel they should reopen my account and not accuse there clients on suspisous activity.

  • Nathaniel M Jones

    I purchased a washing machine from Home Depot in February 2021. The company informed me that the purchase didn’t get paid. I reordered the washing machine and this time I used my PayPal account.
    Prior to the delivery I became aware that I was being billed for two machines. I called PayPal to have one of the charges reversed. The agent that answered the phone informed me that he was going to relay my call to a specialist. The call was then transferred to the specialist.
    The specialist had me hit some keys on my tablet and then had me pull up my bank account. He told me that I needed to go to BestBuy to purchase a $500.00 gift card. I inquired why that was necessary. I was told it was necessary because PayPal wanted to be sure the funds would be credited to the correct account. I told the agent that I was not able to get a $500.00 gift card. I also told him that I was not able to drive all the way to BestBuy. He asked what store was near enough for me to drive to. I told him that there was a Target store nearby. After I purchased the gift card I was told to scratch off the back of the card. Then I was told to take a picture of the the code that had been uncovered. Thereafter I was told that the charges and the gift card would be credited to my account that week.
    I never got the gift card money back. I traced the card and was able to determine the card had been used in Texas.
    I contacted PayPal to inquire about the money for the gift card. I was told that my story didn’t make sense because PayPal agents would never ask me to buy a gift card. After trying to make the person understand that in fact the reality is that I had been ripped off by an employee of PayPal. I explained that I am a disabled senior citizen and a disabled veteran, Eventually I was offered $100.00 to compensate me for my $300.00 loss.
    I feel like PayPal should have taken the necessary steps to rid their company of the thieve . I know that the company could make the determination as to who I spoke with that day. A bad apple can quickly ruin the entire basket.

  • Shelly

    I ordered some Cricut supplies on a website and PayPal just popped up and it was almost required you to use it. I got notice from the seller saying my order was shipped. I tried to emailed the seller, nothing. I filed complaints to both. USPS told me it wasn’t even shipped to the correct address (suggesting it was a scam). She said it had happend to her. After all PayPals reasearch they told me my complaint was denied because it had been delivered. I wrote back and told them I would be leaving this review and never use it agin. I’m out $91.00 and have to spend even more through Amazon knowing their track record is about 99.9% I will recieve the product.

  • Martin

    I find it hard to believe they are still in business, almost every transaction I’ve had with them has been a problem. It’s hard to believe. They don’t want to give me my own money. And when they take the hold off, I can’t send it to anyone. They say I can, but it doesn’t work. Terrible awful place, I try never to do business with them

  • GREG D>

    Paypal locked my account for 180 days for no reason. We need another class action lawsuit. In the early 2000’s they did the same thing and lost.I guess they did not learn. DO NOT USE PAYPAL. THEY ARE LEGAL CROOKS> GOD HAVE MERCY ON THEIR SOUL FOR HURTING CONSUMERS. MAY THE BURN IN THE FLAMES THEY ARE STARTING.

  • ANDREW

    Good day !I am so excited today because, two months ago My bank account details was compromised from the bank data ,about $28,,000.00 was transferred out of my account. Bank fraud was said to be the cause, and the squad in charge of fraud is investigating .I was told it will take some days to trace the money, I might not get it all back. I took it upon myself by doing an underground investigation by hiring GX ,whom I found their email ([email protected]) by accident, while I was searching on Bing for something else.I would just like to say cheers to a marvelous fund retrieval and bring justice by revealing the identity of the bank staff who connived with another hacker to steal customers money through the help of GX in 24hours..The culprit has been handed to the police for further investigation as he claims he has been doing it for 2 years plus.

  • chris

    Paypal says the disputed package was shipped to me simply because they have a tracking number. So what.? If they call fedex they will tell them the package, that is shown by paypal and the ebay sale as mine, was shipped to someone in my city, but not to me and not to my address. The ebay page shows it was delivered to an address with a different postal code. The fedex site says some guy named C.Macandrew signed for the package, not me. Yet paypal wants to say the package is delivered. Time for a round of complaints to the regulators and a trip to the local courthouse to launch a private prosecution against everyone involved for ignoring the obvious and thinking they can move proceeds of crime around without any criminal liability. All you sellers want to complain but when I’m done I will have the legislation changed so disputes are automatically clawed back to the bank until the banks investigation is complete. Paypal can not be trusted, they did not even want to look at the evidence I had. They just hung up on me.

  • Laurie Beaulieu

    Ok how in the world can 1.2 MILLION complaints against PayPal (on just a single website) be ignored by the attorney general, FTC, and the whole government! Why are they still in business! They have been sited in US court cases year after year after year! When will this stop, who is going to do something about this????????? They have complaints all over the internet, just unbelievable, but sadly true, so many people damaged by them. Please stop them……

  • Latifa

    I bought a shoe from “X” company. I was prompt to use paypal. Normally I do not use paypal. Don’t trust them. So, I bought the shoe, paid using paypal. FIVE days later I found out that the company I bought the shoe from, “X”, was just a scam. So, I filed a dispute. That was FIVE DAYS later.
    Paypal said that the merchandise was delivered, and they were not responsible for lost merchandise.
    Paypal took the money, I don’t know what they did with it, and said that I got the merchandise.
    According to “PAYPAL”, and what paypal provided my credit card company with, the merchandise went to another state. The shipping address I provided was in Massachusetts, an the merchandise was “delivered” to Arizona. Paypal new that.
    And that’s not all, Paypal came up with a “merchant” that I never bought anything from. I bought the shoe from “X” company and Paypal had a name of a company that does not even sell shoes. That does not sell anything. It was offices based in the USA, and USA only.
    It also says that the package was shipped from China, while the company they came up with does not exist in China.
    My point here is Paypal, comes up with fake companies, basically with scams, they take the payment, and you NEVER see your merchandise nor your MONEY.
    It’s just a way for paypal to make extra money on the side.
    DO NOT TRUST PAYPAL, EVER, AND MAKE SURE WHAT YOU’RE BUYING COMES FROM A LEGIT COMPANY.

  • John

    New CANADA scam against USA sellers. Sold item to Canada buyer. 8 months later the money exchange company opens claim not even the buyer. Paypal awards 1,000 to them without returning the items. So I am out 2,000 dollars total.Paypal stated its a financial company they can’t do anything an allows this. So much for protecting USA sellers. Was not a ebay sale. Buyer contacted me an brought items from my site.

  • John

    Paypal is dealing in crypto sales and when I started with crypto I gave them all pertinent info that they required to start buying and selling crypto. I’ve also been with Paypal for over 15 years and updated my info before. All of a sudden they froze my account and said they required more private info. I’ve already given them enough info that they required to begin with. They also screwed me out of money I had in crypto. WHen I went to sell they froze my account and have basically stole my original investment plus profits. They will not change their minds

  • Gabi

    Pay pal it’s horrible, don’t ever get it . Some how they ménage they statements and always you owe them money . They stoking from us . I hade a dispute claim , after almost 2 hours on the phone with 4,representatives asking me same questions and the last one some Shawn from investigation team disconnected me , and I call back I start Wright down the names from representatives and they told me they solve the problem in my favor I got my next bill and they charge me again , they never solved . And I closed my accounts . I don’t wanna ever deal with them

  • NATASHA RUFO

    No PayPal. sucks horrible customer service I bought a basketball hoop for my son to play basketball during the pandemic in March I waited and waited months and months and months I waited years I try to both contact both parties no one ever reach me give me my money or my basketball hoop I’m upset and I want something I don’t care if it’s a pain a basketball hoop it’s the principle my son never got his who he was so excited it is a PayPal or the center of the product cares during the pandemic go figure he tried telling a young boy he take his basketball hoop or let me back for a new one contact the Better Business Bureau and now I’m just awaiting a lawyer I need something done this is not okay

  • S Savage

    I’ve had several complaints what PayPal but the most recent takes the cake. I use the notes section when making any transaction originating from the PayPal app so that I can see at a glance what the transaction was for. On May 1, I told a roommate I would cash a check from him, Since
    His wallet had recently been stolen. It was a friends and family cash transfer from my checking account to another roommates PayPal account. I wrote “cash a check for Charles blank“ in the notes. Well Paypal has been holding nearly $300 of mine since that time. I called them yesterday they claim they had sent me an email on May 2 which they had not, explaining that they needed Charles blanks date of birth. Since Charles blank is not a client of PayPal, I did not feel it was right for me to disclose personal information to a third-party. I explained this to Paypal, and explained that it was just a personal note, but they would not budge. They will not let me cancel the transaction unless I provide this man’s personal information. I don’t want to be a party to A possible fraud,
    In the event his information would be leaked from PayPal and used improperly I could be legally responsible. Meanwhile they still have nearly $300 of my money and they will not let it go. I know California has a lot of protections regarding disclosing personal information of clients and this man is not even a PayPal client. So I sit and wait why it looks like it’s going to be 10 days well Paypal has use of my money and will not return it. This to me seems a scandalous abuse of power.

  • Rob Pashko

    I have done tons of transactions on PayPal for more than two decades – no problems.

    Today, I did one… They sent me an email to confirm an email address as someone paid me. Everything went through as it always does.

    And then, they closed my account forever with no reason, I got an email 2 mins later. My account is locked, permanently. No reason given.

    And after an hour on the phone, they said they don’t have to tell me why, and that it’s permanent. The two “helpers” said they can’t see the reason, and also can’t give one, and can’t tell me who could give me one.

    The end. I’m barred.

    Literally. I bought 2 comic books. Like I have many, many, many times.

    All payments went through. I’ve never been late once. Never owed. Never circumvented any process. Never had shipping problems. Never had an unresolved case. Never had a complaint. Never had a warning. Nothing.

    Banned. No reason given. None apparently coming.

    ???

    How is it legal to do business like that?

    I said I was concerned that someone was using my account, or identity theft, or…. what could it possibly be?

    No answer. Our policy is we can shut people down, forever, without a reason.

    ???????????

    An hour. I would have gotten further talking to a tree stump.

  • lou overman

    I have money pending from sales on ebay, and attempted to get this by check. But for over a year a message appears saying transaction cannot be completed now, try later. Either this is total incompetence, or deliberate. I assume the latter. They want you to keep your money in their system or don’t want you to have it at all. After reading complaints about bank transfers being rescinded, I decided it was unsafe to give them my bank account number. They already have my credit card on file and make charges to it. But they won’t credit my card with sales. I hate paypal.

  • Jesus Salazar

    Im trying to get paid. my boss ONLY wants to use PayPal. he can’t seem to figure out why he can’t send me money. everyone else from our company received their money. I called your support team and they looked into my acct and they said everything is good on my end. my boss called as well and he was told the same thing. SO WHY CANT I GET PAID? what do I do?

  • Ron

    I’m one of the so, so many people who had their account locked for no reason by PayPal, and they currently hold my money captive for 180 days.

    This is after they promised, twice, that they will fix the issue (it was first partially limited) and then bam! fully limited without explanation.

    F*** PayPal.

  • Linda moore

    I am having the same problem. They have had my money for 2 weeks,won’t release it and that there is a security question that they keep asking me that I have no clue what they are talking,so I try to transfer the funds to someone else they put a hold on my account for 72 hours has happen 4 times in a row plz count me in on the lawsuit.

  • Posmel

    Just a couple of days ago I finally received my unemployment benefits after waiting 3 months only for PayPal to limit my account. Now they want to hold my money for 6 month after making me homeless becaise the money was to pay my rent. I don’t know what to do but I wish the thousands of us on this post could come together and file a case against PayPal for their fraud. It is wrong to live on people’s money while the real owner of those money get screwed, depressed and even suicidal.

  • Rob s.

    Absolutely terrible service, I’ve used PayPal twice, both times there was zero communication. I couldn’t track my order, no updates. My first order was was nothing like what I ordered, and PayPal was unwilling to help in any way. Second order never came, having my credit union charge back.

  • Alexander Hale

    Despite clearly listing on their website that items purchased from Custom Frame Solutions are covered by the PayPal purchase guarantee, items from Custom Frame Solutions are not covered by their guarantee. If you choose to risk your money with Custom Frame Solutions, which is a complete scam, don’t expect PayPal to help. I just finished going through a dispute with Custom Frame Solutions, where PayPal told me to return the badly made/cut frames to Custom Frame Solutions and after they were delivered, told me that my purchase was not covered by the PayPal Purchase Guarantee. After confronting them on the phone, they eventually issued me a refund, which is the only reason why this is a review and not a formal complaint. However, by advertising that the item was covered by their guarantee while their terms and conditions said that it was not is a clear bait and switch to encourage users to make purchases that are not actually covered by the guarantee in order to drive more sales through their platform. I will be much less likely to use PayPal in the future due to this issue.

  • Bill Grppme

    Never use PayPal. They can destroy your business, seize your accounts, never tell you why….and there is nothing you can do about it. Their User Agreement allows them to skirt the law. They can basically burn your house down, and there is not a damn thing you can do!

  • Rae

    Hi just wanting to let you know that I’ve had a very bad situation with PayPal that out of the blue is holding my payment. They demand item to be received before releasing payment which would possibly still take another 2-3 business days after delivery. This has never happened before & I have never had a bad transaction as seller or buyer. Apparently this is something they do I found out after googling it. I have phoned & apparently it’s in their terms & conditions….. 🧐 The purchaser is very apologetic as neither of us has any mark against us & have never experienced this before. As I said to “Customer Service 🥸” sales work this way, you receive the money then you send. So when you discount an item to receive money sooner than say someone who’ll pay full price next week … umm it just might not work out that way. We will be waiting 21 days! They must be sitting on quite a bit of interest earned every month from other people’s money. I wish there was an alternative 🙁

  • Tyrez

    They are unfair i message them but no answer. I called and they hung up and left me on hold for 2 hours. They don’t want to help me at all. Paypal is unfair and are haters

  • E clarisa A-Nuzzi

    We’re a grieving Hispanic family, my loved ones sent us some money to pay the funeral costs for my child’s funeral and PayPal decided they will not release for at least 72 hrs! My son needed to be put to rest and I had to beg the funeral home for an emergency extension until the money is released! This has put an even additional burden to our family since we have to deal with losing our child and not having the funds to take care of our expenses! This is unfair and inexcusable!

  • Paula lee

    I am getting very angry with PayPal customer service! I ordered a pool vacuum that I still have not received and because they were provided a tracking number that was wrong as well as the address on it was wrong they denied my dispute without any further inquiry and I have sent them documents from the usps showing them. I have been trying to speak to someone for days now. It is very frustrating and I’m about to lose my politically correct attitude.

  • Melissa

    Don’t use PayPal. They charged my Contracter 2% fees to receive funds I sent to them. Argh! Fees should be listed prior to any transaction. That way I can decide if I want to use PayPal to pay my vendor.

  • Peg Nolz

    I got scammed and PayPal sided with the merchant. Did not receive the product as advertised; dollar store substitute for $46 purchase. Told I had to send it back to China, at a cost of $35, even though it was sent from within US. I am done!

  • Chris Wank

    PayPal does not provide protection against scams. Sadly I was scammed and had no recourse. They need to change their terms and conditions for friends and family transactions as that is how people are being scammed. I would like to be apart of that class action lawsuit.

  • NICHOL QUIROZ

    Paypal worked great for me at first had it for over a year now & then all of a sudden they choise to do an lock on mine for suspicious deposit which was from IRS FOR THE STIMULUS THIS WAS SUPPOSED TO HELP ME PAY MY BILLS & NOW BECAUSE OF THEM I’M PAYING LATE FEES & SUBJECT TO SHUT OFF. WE CALL & CALL & STAY ON THE PHONE WAITING FOR HOURS WITH STILL NO ANSWER OR HELP! I’M BEYOND PISSED OFF!

  • Miguel

    Is the worst company about backing their customers from scamers, even probably they know the company’s who they do the scam and they let them get away with it.

    Just plain wrong!!!

  • Kevin Amsler

    Never will I do business with Pay Pal. There so called fraud team was absolutely totally lied to me several times. The third person that placed the order on pay pal should have been questioned when order was placed. The fact that my credit card on file with pay was expired, should have been another red flag. Instead you chose not to contact me on this matter, and instead charge my bank account. That was sham!

  • Shelley

    I absolutely agree that PayPal is the biggest legal scam going!!
    Any chance they get they will take your money, freeze your money, or come up with fraudulent charges on top of the ridiculous fees they’re already charging!! I want to know how to work towards building a better network that will not be corrupt and will take all their business & bury them. What’s going on with a class action suit?

  • Steve

    A corrupt despicable company , worse than the scam companies they support, there is no PayPal protection just a bunch of stupid rules that act in pay pals favour, they have allowed a scam company to take £280 from me

  • Kahmilia Allen

    Hello Paypal has been collecting payments from my bank card unauthorized and now the total is $9000. I would like this refunded immediately, this is unacceptable. Paypal has made over 50 charges back to back, this is fraud and I will report it to the police.

  • Shacorra Burns

    Pay pal is nothing but scammers holding people hard earned money even when you prove who you are…with lots of research and hacking I have broken they firewalls anyone with any money on hold I can hack it for you a release funds.VIDEO COMING SOON

  • Michael D Brown

    I have had my account hacked have had all my federal and state tax refunds stolen then when I call the help center they routed me to some paypal headquarters were I talked to a guy named shawn and shawn and his employees then proceeded to steal another 400$ from me by having me verify my account with another card all I want is my money back I have Bill’s and a family to take care of that’s over 1300$ taken from me

  • Ian

    PayPal is committed to taking you’re money… however if you have a question I can promise you they have no interest in providing the answer. They will not, do not and desire not to provide even the minimum of customer service. But don’t worry there are plenty of scam web sites that will do it for them. Trust in PayPal though not to protect their company or you from these people. Deleting all things related to them and their piss poor service.

  • J R

    Never in my life have I come across a company more crooked then Paypal. How are they allowed to get away with the s#!+ they pull. Ive been selling for almost a year, have about 100 transactions and $75000 in sales. Ive played there verification game 2 or 3 times and they still hold my payments for some fake reasons. First I was a new seller, then a couple customers had some issues but they were resolved and now I am not an established seller. Oh wait, next customer service rep says its not that, after I explained their criteria I met for established seller account, its my uptick in payments into my account that flagged me and put reserve on $24,000. This is the good part. Received payment on Feb 4th and 6th for $8400 and $13350 respectively. Normal 21 day hold for big payments, no problem except out of the kindness of their hearts they release the hold on both payments on the 22nd (early), don’t tell me and it instantly puts reserve on my money for everyone’s protection. How convenient is that for PayPal. They have this hustle down and nothing I can do but bitch on these review sites and stare at my balance on hold. Hey PayPunk, next time you want to do something nice for me, just cash out my account in change and stick everyone of them so fair up your fu#!*%& ass that you start hacking up dollar bills. Careful to choke on them!

  • Bobbie Johnson

    Two times in the last 6 months, someone accessed my PayPal account and transferred money out of my account. The first time, they got $3300. PP paid me back. This time, they transferred $995 the first time before I found out about it; there were 2 more transactions lined up of $499 each! I told them no way – don’t do it but they transferred the money anyway. Now, they are denying my claim – they say there is no way anyone can access my account. And, yet, I don’t have the money! Could it be an inside job??

  • Samuel Otunga

    Aiding and abetting fraud is Paypals main purpose, if you can show them that you delivered something, the cant reason beyod that. can a cherry picker weighing 70Lbs be shipped by USPS in an Enevelope?
    Folks companies like these should and must be known to every unsuspecting shopper and merchant.

  • Kevin

    I have had two bad experiences buying products that I found out were sent directly from China. The one, a robot vacuum, did not come anywhere close to what was advertised. I complained through PayPal channels. Supplies supporting videos. Went through return procedure of sending back to hong kong. Expensive but PayPal was going to reimburse portion of sjipping. Bottom line, no support from PayPal , no reimbursement for shipping. And no refund. Oddly after 5 months got useless robovac returned. 2nd product again found out after fact from China. An outdoor nativity set advertised 3 ft tall made of durable plastic. Ordered end of November got end of January. Set 1 ft tall, made of cheap corrugated plastic that arrived bent and damaged.

    I refuse to order anything that will only accept payment through PayPal. PayPal is a fraud and scammer enabler for inferior products made in China.

    Kevin

  • Miriam Attias

    There are many things wrong with PayPal but like someone else already commented on they are doing business with scamming companies abroad and leave the buyer un-protected. I don’t think there is a person reviewing information it is all automated so their responses and deliberations make no sense. They make decisions, close cases and accounts, keep money and many other unsavory practices and there is no one you can talk to. It is a disgrace and I am hoping soon someone can unveil their corrupt system.

  • Mustapha Fakir

    PayPal is one of the worst money payment company. It is funny that I rather deal with MoneyGram than PayPal. They take your money from the debit card and claim they are using e check to withdraw money and they make you wait 5 to 7 days for the receiver get my payment. When I call customer service they said it’s for my protection. I do not need protection from them. Goodbye PayPal I rather use MoneyGram and pay a small fee to send money in 2 minutes.

  • stephen r simone

    it sucks i have been fraudualent charges i never made told them they threaten to ruin my credit so like a dope i paid 1600 dolaars and told them to shut down the card i never asked for. Then a year later they did it again i paid them and again i told them i sdont want card. and all the purchases wasnt me and also was sent to different address which i dont know. Now im in court for you guessed it 3200 dollars have to pay a lawyer because they sold fictional debt to midland credit services anothewr scam company . When does it end there should be some kind of law this has got to be illigal. i dont know what to do.

  • H Noori

    The worst customer service I’ve ever had. They made an error and took money by mistake, I’m now in an overdraft because of their error, which they don’t care about. They are then telling me I have to wait over ten days while they process a refund (there is no refund as they took the money). Truly awful, not to mention their rude, disdaining staff who just read from scripts and don’t listen to you.

  • Noah

    PayPal froze my first point of sale credit card payment. At first I thought it was because I didn’t have a bank account linked. So I went through that process which can take a couple of days. I confirmed with them I was the account owner. Then every time I tried to transfer my recent payment from my first customer it would say my information was wrong. So after checking all the FAQ I Fahd to submit a report and eventually messages to support. Then they sent me to a resolution checklist. I sent documents about my business for the first two. The third didn’t even apply. I was told it may take 5 days for review. Two days later I got a message asking for more information. All the info they wanted was rediculous. They wanted supplier receipts, more information on how I conduct business and website information and several other things I don’t have. I’m a massage therapist. I don’t have a supplier. I don’t sell items. I sell a service. They wanted my customers information too. I gave them everything that pertains to opening a business bank account and I ended up having to refund my customer and collecting payment through Apple Pay. I will never use PayPal again.

  • Eva

    PAYPAL = SCAM!! Apart from holding money for 2 months so they can accrue interest on funds that do not belong to them, customer services only apply to fake merchants. The non-Existent customer service did not bother to look into my situation and used a fake tracing number not to refund me.

    • Linda Colbert

      I have at least four items that I never received. PayPal sided with the scammers and never received a refund. I don’t see how they continue to scam the public like this . An investigation is needed for this untrustworthy company. So many people have been scammed by PayPal.

  • Tevin Shearin

    The whole company should be false advertisement. I have had multiple issues with this company but I keep giving them a chance. I have purchased a game system online using them. The person never sent the item and when filing a dispute was only able to receive $8 dollars and the agent sound proud when $200 was payed. was told if it was handled directly through paypal account they couldve gotten everything back but since I used a card thru them it would not be possible.

    My second issue was with their integration with facebook to make purchases safer. actually saying you get your product before they get their money. Purchased a $600 dollar phone online was given the confirmation, the transaction, and everything the person never sent the device but kept the money and paypal says they are unable to refund even though this time unlike the other transaction the money was added to my paypal account 1st and then the purchase was made. was told this time that i should’ve made the purchase using my card so I couldve disputed thru the bank.

    My last issue was actually me sending money to a friend that needed gas, we both have a paypal account and her account is linked to her card. we often do this 1 or 2 times a month but for some reason they put a hold on the transaction and customer service said they did not have a reason for the hold even though this is a basic transaction and told me we would have to wait almost a week for it to process. I asked for them to cancel it so I can just find another way to do it. but low and behold the refund button is gone, the cancel button is gone, and they said that they cant cancel the transaction so my money is just floating there in the system for a week.

    Horrible useless company if you cant do what your company purpose is then just shut down. 3rd party prepaid banks/account have more support with money security than this company.

  • Ted Lee

    Wow. Their disputes are B.S. one sided paypal must get kick backs from all this. No longer using paypal. Screw me once thats all u get from me. Horrible customer service. I would definitely not waste ur time. Paypal is Horrible company. They r slowly going down. By paypal.

  • robyn cichra

    I’ve been scammed twice by PayPal. I will NEVER USED THEM AGAIN !!! They support these scammers just because they show a delivery! I never got the merchandize nor would they share what the seller sent them which is rubbish! They won’t speak with you and their people are rude when you actually get a person on the phone! I can’t believe they get away with this crap. Something needs to be done about this!!!! PayPal needs to be held accountable !

  • JD Bubna

    Paypal refuses to send me my money. I have been attempting to get my money out of Paypal for 6 weeks. I tried the transfer to your bank process, the debit card process, the go to Walmart process, I’ve attempted to pay my spouse. None of these have worked. There is a linkage DB issue or just plan bug that results in the “Thanks your all set’ screen popping up anytime I attempt tor transfer money. I have phoned paypal and messaged them no less than 30 times on this issue. The just send me the same instructions that do not work. I’ve repeatedly asked they send me a check. They haven’t. Basically they are stealing my money. What do you do?

  • Mrs.M.Howarth

    Am at my wits end with Paypal. In April 2020 I purchased Samsung A51 but before using I contacted Samsung to ensure it would be guaranteed – their answer was NO. Got onto Paypal and they stupidly informed the supplier that my phone had not been sent. Contacted Paypal immediately – they still kept informing retailer I had not received my phone EVEN AFTER I HAD TOLD PAYPAL THAT UPON RECEIVING PHONE I HAD CONTACTED SAMSUNG BUT IT COULD NOT BE GUARANTEED BY SAMSUNG. How the hell could I report a phone if I hadn’t received it. Paypal told me to go on their customer forum site’which I did. Up to now I am still waiting for my £280 REFUND SINCE LAST APRIL. The other day I received message from Paypal saying my account had been closed due to some queries. I went onto website, tried to get into my account, they did not recognise my details, so I had to go through procedure in waiting for a code .Code arrived, I entered 3 times -nothing happened so I complained – not had a reply (as usual) ON TOP OF ALL THIS a few months ago a query was raised in top right-hand corner of my account page saying somebody was trying to send me money but due to EU regulations Paypal asked me to tick the OK at bottom of message. Ticked the OK – nothing happened. YET AGAIN I AM ON THE LOSING END. How the Hell Paypal operate is a mystery to me as, from my own experience they are totally inefficient when dealing with customers. I have said the same thing to Paypal in my emails to them and also saying that once my account is sorted to my complete satisfaction I will definitely never use Paypal again.

  • gary woods

    pay pal refuses to investigate why I did not receive the item that I paid for, The seller gave a phony tracking number to UPS for a different product and that item was delivered. Pay pal denies my claim because UPS did deliver a parcel to the address with the phony tracking number. PayPal refuses to check with UPS to see if anything was delivered to my address. UPS did not deliver my item that I paid for. I got scammed by the seller and that apparently is ok with PayPal. The item I paid was a specialty product for a wood lathe. A little bit of common sense would dictate the odds of another person wanted the same item.

  • Jes

    PayPal is HORRIBLE at Customer Service. They haven’t replied to 4 of messages sent since December 29, 2020. The also NEVER answer the telephone. It says please continue to hold and they NEVER answer. I’ve waited up to 40 minutes for them to answer.

  • Robert Latham

    Had reservations about using PayPal and my experience proved my fears to be well founded. After payment was made through PayPal the wrong purchase came to my home. Contacting PayPal customer service was clumsy. In the end PayPal denied my request for a return or refund saying my complaint issues time limit expired. I had contacted PayPal on the day the wrong purchase came to my home. After several weeks of waiting on their customer service my complaint was denied. Lesson learned never never use PayPal. My loss was not great but my promise to PayPal is to use every social media platform and customer/consumer service to warn other of this unreliable payment service. If any organization uses only PayPal for payment I will advise that organization that I will not purchase anything through PayPal.

  • Lisa

    I spotted PayPal cheated on my account twice in the last 3 months. First, a merchant refunded back to me but there was no refunded transaction on my account until I called customer service to ask them where my refunded money. Second time, the same thing happened. I check my current balance on my account and saw pending refunded transactions and I checked two days later, I had the same current balance and amount that I paid 120$ was completed and still same current balance. So they didn’t calculate the amount I paid and refunded money I got refunded from stores. Everybody has to be careful because you could be the victims as well. Keep checking their system is a totally thief.

  • Raquel Rodrigues

    I am VERY disappointed in PayPal! I paid for a purchase in July that was intended to be received by mid-August for my brother’s birthday on August 31. Unfortunately I did NOT receive it in time and tried to be patient given the circumstances of Covd-19. I was tracking the purchase and contacted the seller mid-September). They continued promising delivery and finally received a package last week but the contents included was ONLY 1 glass of the 3 items within the product description☹ There was NO decanter or the other glass as per the description of the purchase!
    I have been experiencing difficulties with a product order for over 2 months and requested a refund on an order due to not receiving it in its entirety. I had to provide proof, which I did, and after their investigation, the company agreed to refund me. Paypal followed up to assure I would receive a refund after returning the item.

    I was required to return the item and provide a tracking number BUT at the post office the charge for a tracking number was substantial and would cost me more than the actual refund! So I decided to simply pay to RETURN the item, which was still an additional cost to me! I provided proof of the costs, as well as the returned shipping receipt BUT the lack of a tracking number had them change their decision and I was denied a refund!☹ I did NOT receive an order I PAID for which was stressful! Then I provided sufficient proof of the issue. I was then required to return 1/3 of the product received! I was also required to provide a tracking number BUT that would cost me substantially more than the actual refund! So I decided to simply pay to RETURN the item which was an additional cost to me! BUT this has caused YOU to deny me my claim ☹

    Not only did I lose money for the initial transaction, I have also lost additional funds for the returned shipping costs, all due to a fraudulent order!! How is this supporting their customers??

    I also discovered that the item is no longer available on Amazon, and I expect its due to the supplier’s fraudulent business practices!

  • Joe Mirsky

    I had 2 sales with PayPal on my Shopify site where I’m selling all my remaining inventory from my closed jewelry store at a little over cost/wholesale. The first one for $200 I was able to transfer to my personal bank account. But the second one for $750 wouldn’t go no matter what. Message said couldn’t tell who I was.

    PayPal support is almost impossible to contact, remaining in artificial stupidity mode until you figure out how to send a message. There’s no live chat and phone says everything too busy right now. Finally got a human to reply after 36 hours and she said she had corrected it but it still failed.

    finally tried transferring to my business account which I was the initial account I used set up PayPal, even though I had set up the personal account with PayPal. It sailed right through. I had to keep the business account open long after I closed my store because I am expecting a small tax refund from NJ (been 5 months now) and my bank said I couldn’t deposit it in my personal account (even though they took one for $8.00 after I twisted Big Brother’s arm.)

    I cancelled PayPal with Shopify and set up Amazon Pay instead.

  • Dustin Randall

    ok so over a year now they had my account locked over 4 dollars and 90 cents out standing in my account and never emailed me or phoned me to confirm aka tell me that there was outstanding money or that they even locked the account ….they said they emailed me and i havent ever been emailed about it at all and just found out about it on January 15th 2021 ….So now ive asked for legal department to contact me they say there is none and playing run around games they did email me sayiong theres a tgheres a 4.90 cents credit to my paypal acconmt and still my account locked 10 later and they saying waiting for confirmation from my bank that they recieved a transaction from my bank account. so imagine how many sales ive lost and customers i lost in a year not knowing my account was on lock over 4 dollars and 90 cents….i just thought it was cause of covid 19 and nobody ordering because of not working and or not have much money cause nobody is really able to go to work cause of the lockdowns….

  • April Kapp

    They declined my payment for my job and car for a week then all of a sudden they marked my job as risky for my account. Which caused me to lose my car and job!!! Then they tell me I am to wait 10 days for a refund for their screw up… That’s not going to get my job or my car back!!!! They need to be held accountable for this!!!!

  • Dorothy Rasheed

    I closed my paypal account in October 2020. On 7th January 2021 my credit card statement says paypal paid £2-99 to ebay, when I bought or sold nothing. Are they still free to use my credit card whenever they feel like it. Yesterday I closed my ebay account and cancelled my credit card as I don’t know how much they might take next time.

  • michael miller

    I had 60 dollars sent to me via pay pal tried to transfer the funds to my linked debit card wouldn’t do it. Customer support had me try a few things and now my account is locked up for at least 48 hours. Pay pais a scam as far as I am concerned. A bank that will not let u use you r money. SCAM

  • Shanee Sowell

    Pay pal full of it I use my account to send money to my son that’s it we’ll pay pal say I was $ 35 negative which I don’t understand I had the money in my account I had just got paid that day we’ll pay pal took my last $35 out my account and said it was my fault and will not return it how is it my fault when if I didn’t have the money it let me send money two days later they are full of bull after I talk with the man who was really rude he tell me I can close my account because I’m in the negative how when you just took my last $35 out my bank account

  • Carole Bell

    I’ve been scammed twice this year using PayPal, the most recent 11/25/20. I don’t have and do not want a PayPal account because of their practice of enabling these scams to occur. The most recent was to buy my 10 year old grandson a Boss Loop Station for his guitar. He sent me the link “hentons.online/product-loop-station-twin-guitar and paid by credit card, the purchase immediately reverted to PayPal who sent an acknowledgement of the purchase. I immediately realized another scam phoned PayPal waited an hour on the phone to cancel the purchase to be told they’s paid the provider so I logged a dispute. In turn PayPal gave me a USPS tracking number which when arrived was a very small envelope containing a very small plastic green car. More one hour wait phone calls to PayPal, more useless scripted conversations the claim was upgraded to did not receive item ordered. Now I find my claim has been denied, phoned PayPal yet again, spoke to Brad in Disputed Claims to be told they had refunded my monies on 12/16/20, my bank had the money so it was not their problem. I read the letter from PayPal denying my claim which was dated 12/16/20 but he just continued along the same line. I’d like to start a Class Action law suit against PayPal, any takers?

  • Amanda Stephens

    Customer service is terrible also they are no help I can’t get anyone on the phone all I get is a recording saying sorry we can’t help you at this time and no help on line either no reply from the message center. And the hold my money I go through hell to get my own money from my account.

  • Beauty Forever Florida

    My 2 PayPal accounts were frozen for 180 days and today I find out the 6K they took for “violation the Use Policy”. It’s bs. We are a licensed small company and don’t have any disputes. I am going to see my business attorney. We need to get together to sue PayPal for stealing money from us!

    • Mj

      same problem that is too long and I can no longer do business with them. With that why do they have to hold it for 5 months long. No one is replying on my case. The agent said they will check my account but up to now, no messages from them. It’s frustrating.

  • Michael Bisiker

    i sold 3 items on ebay last weekend, the seller asked a return as he had ordered the wrong item. i refunded £2.50 he paid thinking it ws good customer service. PayPal immediately put a hold on a £220 sale i made, restricted my account and tells me i have lost seller trust and have to earn it back. we are in the middle of lockdown here struggling to earn a living and they just block my money for no reason, customer service is about as helpful a chocolate fireguard. this is the worst company to deal with, how can you use a merchant you can’t trust to get your money from, they don’t care about there customers and are unwilling to help at all. i give a refund of £2.50 they withhold £220 after taking there fee. i am now looking to cut PAYPAL from any transactions. they have had thousands from me, then they go mental over me issuing a refund to my customer ?????

  • Claudies Hardin

    PayPal has locked and finally cancelled my account 3 times within the last 45 days and it’s trying to take my money in my account. I’ve broken no rules. I just use it to keep my money safe. When in the end, I was giving it to the crooks all along.

  • Ruth Mangalwadi

    I will never again use PayPal for buying anything … useless customer service …my bank US Bank finally helped me. After 2 months of waiting for a $109 refund – I finally got my bank to help me. Never again PAYPAL

  • renee kelly

    Paypal stole 18k from my business said that I had broken an aup rule that I knew nothing about – I sell fireworks – consumer – which I am legally permitted in the state of Missouri – there is Not one thing that states they will not do business with me – seeing how after 3 years had no problem of it – not one – but i am trying to pay my own bills my account frozen and stole 18k and with no regard nor care say that they acted in good faith – too whom? your self? lying thieves.

    • Nikita

      Hi I’m having the same problem they are currently holding 80k my account is limited and under review for the past 2 weeks every time I call they hang up when I text on the resolution centre they just keep saying it will take 72hrs, have you heard anything back from them ?

        • lou

          Actually, they have been sued, multiple times. So evidently they just see it as the cost of doing business, and do not change anything about their business practices after losing such cases for amounts in the millions. However, class action lawsuits mainly benefit the attorneys, not the customers who are complaining. They are all like that.

    • Karen Kollmer

      Did same to me. In fact, they held it less than 180 days. Dec 29 2 months before release, they transferred my held funds to PayPal. Said it was for damages incurred for being a risk to the user agreement thing. Wtf? Risk, damages???

  • Leah v. Mealone

    PayPal,

    Is absolutely the worst company in the world. I transferred $500.00 into an account, a new account I setup for a new business. My money is now gone, PayPal took it claiming “Questionable Use” of the account. ? Transferring money IN to a PayPal account and trying to use the Debit Card they sent me. Wow, PayPal, you have garnered the Worst most Corrupt Company on the Planet Award. Warning, Do NOT use PayPal. They randomly take hold, and keep large sums of money. If you use PayPal after reading this, you will have been warned and there is no pathway to recoup your stolen funds. #PayPalStealsMoney #Thieves #CorruptCompany #CancelPayPal

    • Andi Ellis

      I had the exact same situation . I kept records of every phone call ,every lie ,times, screen shots anything and everything to prove my case. When this lawsuit kicks off I have bunches for whoever proves they are on our side. Obviously illegal I have pretty much accepted I won’t see my money for a long time. However I had another company do this 8 yrs ago and they are bigger than PayPal. I kept no info and randomly I started getting checks with interest for yrs. Beyond that every employee who lies on phone knowingly will get there’s one way or another. Carma is very real and they will have to answer for what they did to everyday people struggling during COVID. Weather it’s this year or when they are old and think about we’re they are going. Justify it in there heads but deep down they know they are going to pay.

    • Danah

      They are despicable! I’m having problems with them now. You can’t even talk to anyone who you can understand. Why are we allowing these companies to do this to us? I’m going to report then to the attorney generals office and let everyone I know, know how they are taking money and keeping it for 21 days when I’ve been a customer for 4 years and saying that they are just securing my account but I’ve answered every security question they had. It’s funny how the system will tell you that they’re sorry but try again later when I try to transfer my money out of my account. But when you click on add money, the app generated a code …I hope their stock market crashes. But in the meantime we all should report then to the ftc and bbb

      • JL Blocker

        I’ve just finished reporting them to the FTC for FOIA and arbitrary clause abuse or misrepresentation of said services. This scum company takes payments for goods I’ve paid my hard earned money for and “holds” said payments because of protection of consumer or account. I call BS! They ask for ID verification i give it to them. Passed. Money hits account. Fails. Verification of ID again; verification of bank again; Pass, pass. Try to transfer funds; fail, verification needed. This FinTech piranha is sadly mistaken thinking they can’t be touched. Comptroller of the Treasury says differently! Good luck, PayPal!

      • lou

        It does no good to report it to the BBB. They already have thousands of complaints. I filed one and they sent me this ridiculous long answer from Paypal that didn’t even pertain to the complaint. And they want personal financial information, like a bank account number. Why would I give that to them?

        They say you can get your sales amount as a check but when you try it, for over a year there has been a message pop up saying “transaction cannot be completed now, try later.” In other words, getting a check is impossible and they intend that so they can keep the money. They will accept charges I make and use my credit card on file, but they will not credit the card for sales! I hate paypal. They are gyppo artists. No wonder Ebay is phasing them out.

    • Sheldon Katz

      You do not keep any money in paypal. when you have money in your account immediately transfer it out to your bank account. If you purchase items or sell items place a credit card on your paypal account to make payments.

  • Alex

    Bought a factory sealed $800 iPad in May from eBay clone Swappa, I assumed it was a no-risk transaction with the manufacturer’s warranty. When it stopped working, I took it to the Apple store and was told that it was used previously activated item. I naivily assumed that since I’m at no fault here, such a reputable company would figure something out. Instead the showed me the middle finger twice, closed the dispute, and when I tried to report fraud, they refered me the help section.

    While other banks defer payments, car dealerships extend leases, these scavengers are riding a Covid wave and picking up crumbs from Amazon. Hopefully not for long, but in the meantime please make sure that you some secondary bank account if you have to use paypal, or use credit cards due to obvious volnurabilites, as they don’t mask your email and personal information.

  • Dave

    A trio of three individuals hacked my PayPal account and used it to transfer funds between themselves and a credit card they took out in my name. I’m not sure what they were up to. The result was the credit card receiving about $5000, and the trio came up short the same amount. The net of the + and – transactions resulted in a +$12.09 balance.

    I blocked my paying account from PayPal and lost nothing. I also sold nor purchased anything using PayPal. The related transaction records had no shipping info. I’ve tried to clear this up with PayPal’s resolution process, but got nowhere. Yet PayPal calculated my account owing over $7K, and send a collector after me.

    I bundled up my PayPal account records with an Excel summary of the nearly neutral fund movements. The collector said they will send this back to PayPal and I wouldn’t be hearing from them again.

    …once PayPal unlocks my account I will cancel it. They can keep the $12.09 and the $40 I paid to block them.

    Beware.

  • Carl

    Chris is a manager at PayPal. His employee ID number is 1630577. He is rude, unhelpful, degrading, and only cares about the business aspect of customer service. Don’t be in customer service if you don’t care about the customers.

  • Homayoun Norouzi

    I was a day worker in a takeaway. one day the takeaway’s owner ask me: can you put my old oven in Ebay and I accepted and I did. after a long time a buyer paid for oven and before delivery he change his mind and ask for refund.
    Ebay and PayPal charged me.
    I speak with ebay and eBay waived the fees but PayPal don’t want to payback my money. PayPal said it’s transaction fee but there was not transactions The money was all the time by paypal not in my account. can you believe that?
    What can I do?
    I will go to police center tomorrow

  • Julius Covington, Sr.

    Is there someone to contact on illegal business practices that PayPal is doing?
    On Dec. 7, 2020, I received a package from Paypal, which was there credit card swipe device for businesses to use to accept credit card payments on the go. I did not request it at all.
    On Dec. 10, 2020, I get a letter from Synchrony Bank (who issues PayPal credit accounts) that my request was not approved because “We Were Unable To Verify Your Identity.”

    I did not apply for a business credit account from PayPal, and since they have been hounding me with both letters and emails all year to open an account, and sent me the device without my requesting it, I can only assume that someone at PayPal put that credit request in without my consent or knowledge, and I would think that is illegal and definitely unethical.

    If they did it to me, I’m certain they are doing it to others, and that would be grounds for a class action lawsuit.

    Over the years I have seen (and experienced) PayPal doing some pretty underhanded things, but this is my limit! They are affecting my credit report when doing that kind of crap.

  • Letmesee toys

    PayPal is bad ! I was charged 1ver one hundred bucks on a Bogus RUKU support .. I filed a complain on PayPal and they did not even get to the bottom of it . All PayPal did was close the case … No wonder these guys have so so many complaints …

  • Charles Pearson

    Warning this will be long and I apologize. BUT PLEASE PLEASE PLEASE READ!!! I also apologize because even though it is long it does not totally capture the emotions that surround the situations talked about and neither does it have the exact details as it’s extremely hard to express all of the consequences of what happened so if anyone could please help me figure out how to properly convey exactly what it is I’m trying to get across. Thank you for you time and consideration in reading this.Thank you for sharing your story with me and Im so sorry you have had to go through all that crap. I honestly empathise with you although you lost way more money than us. We (my fiance and I) had a business account with paypal for 6 years and really had no big problems untill the end of the sixth year. When we started we didn’t make all that much but decided to use paypal because we could send invoices allowing us to accept credit and debit cards instead of checks when people didn’t have cash on hand as checks were so unreliable and bounced frequently. At the beginning of our spring season of year 5 we really started to make some decent money and by the following year we were really doing well with many repeat customers and had put a lot of work in order to have a really good name around town and on neighborhood websites causing many people to call needing work done and had great trust due to awesome reviews, it was amazing. We made more money than we ever have made at any previous point in life. Now it might not seem like a lot to most people but with me being a disabled veteran and my fiancee having several health issues with no insurance or income we were living in a very small fixed income from the VA every month. So we were relying on the various odd jobs we could get for extra money and after 5 years of hard work we had really started scratching out a good name and living for ourselves. We cleared over $36,000 in just PayPal invoices that year not including non-paypal payments and the following year after 10 months, at which point what I’m about to tell you happened, we had we had made $86,000 just in PayPal invoices. I mean an insane amount unimaginable to people like us. However even though we had made more money that we had ever seen, my fiance had some serious setbacks with her Crohn’s Disease and required several surgeries and treatments/prescriptions spending it as quick as we got it unfortunately but even so we felt blessed that we had made it as it was needed Thank God! But I digress lol sorry I’ll get back to the point…. Around August or September I took out a $1000 working capital loan from Paypal and within 2 months of paying 15% of each invoice it was less than $150 away from being paid off and since due to early snow in October business had slowed down greatly so we were looking forward to getting another loan in order to get through the slow down. Unfortunately unbeknownst to us and completely out of nowhere PayPal was about to almost destroy our entire life. I know it sounds dramatic and exaggerated but when you live like us (and so many others) where every penny counts and every job we got was dependant upon the good word’s of others. Also the simple truth was and still is that you can have hundreds of positive reviews and yet all it takes is 1 single negative review online to completely break you when you live in a place that never lacks for people needing work. Where Craigslist and Nextdoor are responsible for a large percent of job leeds, in fact those last two years we only had to place one post on “Nextdoor” and we received so many job offers that we ended up being able to pass several opportunities on to other’s that were not yet quite as blessed as we were at the time. So now after all that set-up I’ll try getting to the point with the hope’s that you will not be let down after the very long and extremely dramatic build-up. Well one night in late October we were hired for a job and had given our PayPal information in order to receive our deposit for materials and equipment. After receiving a message from the customer stating that the deposit had been paid we, as we normally would do, logged unto PayPal in order to confirm the payment and send a receipt. To our complete surprise and horror out PayPal account was just over -$3,000 in the negative when in actuality it should have been a little bit over $2500 as we had security deposits and money for materials for 4 contracts we had just signed that day sent to us. Well of course we tried to stay calm and not freak out thinking that of course there must be some mistake as in 6 years we had never had 1 single problem with PayPal and had never had any kind of dispute or refund of any kind besides us personally and manually refunding a deposit for someone unable to have the work done after all. Never once were we asked to return money because we were unable to fulfil a contract or someone was unhappy with our work. In fact up untill that point we had not even had a negative comment amongst over 100 positive comments on “Nextdoor” where like I said earlier was the website/app that we used for networking to get jobs. So the only reason we had ever refunded any money on PayPal was because, even though our contracts specifically stated that all deposits were non-refundable, we totally understood Financial difficulties and couldn’t bring ourselves to keep someone’s hard earned money just because they ran into one issue or another and couldn’t move forward with the work. In our mind’s we figured that if they were in an unfortunate position and couldn’t pay for the contract then it would be more than wrong keeping the money put down in good faith for a job we never even ended up doing. Understand that it was not easy doing that especially knowing how important that money(both the deposit and the balance for completing the job) was to us. Now it was not a common occurrence for that to happen so a small number of those instances we had already purchased materials specific to their job’s and were unable to get back what was spent putting us in a situation where we simply lost that money. On top of that we had a reputation for finding out when a person or family really needed to have the work done and were in no possible position to do it themselves nor were they able to pay for it. In which case we would usually go and complete the job at no expense to them. So we could not figure any possible reason for our account to be missing close to $5000. After calling and waiting on hold for over an hour we were made aware that a customer that we had worked for multiple times over the year’s with no problems, issues, and mistakes, and actually hadn’t even heard from for several months, maybe even closer to a year, had disputed every single payment he had ever sent to us through PayPal. Now PayPal instead of reviewing our perfect account or recognizing what was apparently a mistake or an attempt at obvious fraud decided to remove all of the money he had sent, several times, using several different payment methods, over multiple years, even with positive comments from this person on the receipts when he paid them, immediately from my account. I tried everything I could to get PayPal to explain how they could allow that to happen and all they would tell was that I needed to call the customer to resolve it because there was nothing they could do because he had claimed that he had never authorized the payments. They even admitted to us that based on everything they could see there was no way for the invoices to be paid without his authority since he used several different credit and debit cards, authorized payments directly from his bank accounts, he used payment links, and even opened up a PayPal credit account using that to make payments. Not to mention the period of times the payments had been beeing made because obviously if there was unauthorized payments being made why would he continue to make thousands of dollars more worth of payments over 2 years to someone then wait 2 years before disputing then all with a time span of 5 minutes. When I called he denied being the one that filed the disputes yet PayPal said only he could have but not to worry because its obvious that the charges and payments were made by him from his ip address so the money would be returned to me. Well not only dis that never happen other money continued to be taken from the account by Paypal. They claimed that the disputes he filed would be rejected within 10 days And id have my money back but that also never happened. In the mean time I had lost over $3000 of other peoples money and had no way to purchase the materials needed to complete their jobs. At first there was some understanding due to our positive reputation however as time passed and the the things PayPal assured me would happen never happened the understanding turned into anger and disappointment. We did our best to make things right with the customers however we were not able to make all of them happy and as soon as word got out our reputation was ruined and more and more repeat customers started canceling jobs untill it got to the point that we couldn’t even respond to someone with work needing done without someone, most of which we didn’t even know or had never worked for posting and telling people not to hire us because they heard that we had stolen money from people or that we would take peoples money and not do the work which was total crap since they didn’t even know the situation. It got to the point that now we are lucky to get any jobs period it went from at least one job every day to maybe 1 job every few weeks. All the while Paypal keeps calling trying to collect the negative balance they claim we owe them and them either closing or limiting every paypal account related to us both business and personal so that any money that comes into the accounts they will hold for 180 days then after that time they never return it but take it towards the negative balance. They allowed someone to commit fraud and instead of accepting their mistake of taking our money without proof or justification and giving it back to the person that committed the fraud before they investigated the dispute. This person has even admitted that he was wrong and claims that he filed the disputes while he was under the influence of “bad medication” by mistake. Paypal knows all that information yet since they already returned the money to him and can’t get it back from him are continuing to aggressively harass us even though they themselves have admitted that he obviously filed those disputed claims under fraudulent circumstances yet they just keeping saying to us that there is nothing that they can do. Which makes no sense to me because they are worth billions of dollars. Paypal ruined our life by ruining a business that we worked our a$$es off to build for 6 years and they ruined it in less than 5 minutes by allowing those disputes to go through and refunding that money instantly before investigating. They say that they didn’t refund him the money but instead just took it from us untill it’s investigated yet that was 2 years ago and he has told us that not only did they refund the money to him but they did it as soon as if filed the disputes. He said that after he filed the first one and saw the money in his account he decided to file the rest and got the same results. He also claims that he didn’t think that they took the money from our account but that it came from PayPal. You might wonder why I don’t go after him for it and maybe I should but I don’t see the point because I would never be able to get it from him because now he is living off social security disability and honestly PayPal is the one who allowed it to go through so they should be responsible. Honestly it’s total crap because it was thousands of dollars refunded to him instantly when I once disputed $12.86 and It took me 45 days to get that returned to me. The point is that last year we were doing pretty well, not as good as most other’s but also much better than many other’s. Our bills were payed, my fiance was able to pay for all her doctors appointments, pay for her prescriptions and supplies, we were comfortable and happy, we were able to have all of what we needed and even once in a while some things we wanted, We didn’t have a lot but we finally had what we needed. Now we have next to nothing, our bills are all over due, we are going to food bank’s for food, our car rarely works, we have to beg borrow and “steal” just to make sure we can get all needed medication and to all doctor’s appointments, we live in fear of completely failing at any moment. We understand that everyone has problems and We are all responsible for ourselves however and me complaining about this helps in no way but when I hear how PayPal has done wrong so many people and then think of what they have caused for us I just hope that if enough of us get together then at the very least if nothing else we could stop it from happening to anyone else.
    I know this was very long and I’m sorry I appreciate you taking the time to read this. I know it probably didn’t have to go into so much detail but I had hoped that by going into so much detail you could be able to get a good feel for the kind if people we are and know that we are not just people that are blaming paypal for our bad luck or laziness but instead it could be seen that paypal truly has done us more than wrong and their actions have affected both our physical and mental health not to mention our financial health. I don’t know what to do on my own to fight them but can’t stand the feeling of what my life has become and how hard we worked to get where we were just to have it all taken away because a multi-billion dollar company refuses to accept responsibility for making va mistake in handling ours and many others accounts and situations. Sorry again for writing this book. I hope more people step forward so that maybe together we can cause a change.
    P.S. I also received a check from a class action lawsuit for a very small amount of approximately $13 a few years ago before the above mentioned situations however when the sent it to me it was expired. So it was a pointless gesture as the refused to reissue it stating that it was my fault for waiting to cash it. How is it my fault when I tried cashing it the day I received it in the mail. TOTALLY DISRESPECTFUL TO THE PEOPLE WHO WITHOUT THERE WOULD BE NO SUCCESSFUL PAYPAL. THEY STEAL OUR MONEY AND RUIN LIVES WITH THERE IRRESPONSIBLE PRACTICES AND THEN BLAME IT ON THE USERS. I FEEL SO HELPLESS KNOWING THAT I (AND SO MANY OTHERS EVEN WORSE THAN ME) HAVE BEEN COMPLETELY SCREWED OVER AND HAVE NO WAY STOP IT FROM HAPPENING. IT’S SICKENING YET CONTINUES TO HAPPEN EVERY SINGLE DAY. IF THIS WAS BEING DONE BY A PERSON OR LOCAL BUSINESSES THEY WOULD BE ARRESTED YET SINCE IT’S A MULTI BILLION DOLLAR COMPANY IT’S OKAY??? AND BECAUSE I AM “POOR” I HAVE NO WAY TO DEFEND NOR PROTECT MYSELF. PLEASE HELP US THAT CAN’T HELP OURSELVES.

    • Blazeaglory

      Find a lawyer. If you can’t afford one keep looking and hopefully one will work pro bono due to your story. Or save for the initial visit but definitely find a GOOD HONEST lawyer who is familiar with PayPal and their dishonest tactics that are borderline THEFT and FRAUD!

      I wish you the best of luck but don’t let PayPal get away with this! Continue to fight on until either you’re done or PayPal is bankrupt! God speed my friend

    • Barb

      Sorry to hear what happened! But PayPal is right, only the person sending you money can file a complaint. When your customer wasn’t happy with PayPal’s decision, they probably filed with their credit card company, who in turn took the funds back from PayPal. It happens, however PayPal can’t be expected to give you money your customer’s credit card company took back. That is why the 180 days hold, that is how long someone has to file a charge back with their credit card company.
      PayPal fights charge backs for their customers all the time. Sometimes it doesn’t matter what evidence PayPal sends the credit card company, they still side with their customer. Even though your customer said they didn’t file a complaint, they absolutely did.

  • Beverly Ward

    On July 9, 2020 I purchased a king-sized comforter set but only received a small pillowcase. The envelope had a fake tracking number and there was no way to contact the seller because the email address was also fake. This was a merchant in China. I filed a claim with PayPal but to no avail. After waiting many months for the claim to be resolved and after sending PayPal a copy of the products sent and a copy of the envelope which contained the fake tracking number. PayPal sided with the fake company saying I had provided them a wrong tracking number. They did not refund my money and closed the case. I also contacted my bank who refused to help because they said this was an authorized transaction but if this transaction had been on a debit or credit card they could have done something. Just lost my $24.98. PayPal is not an honest company and has no customer service. Seems like PayPal sides with scammers rather than their consumers. This is not right. Something needs to be done to make PayPal helps it customers like their clause indicates they are supposed to. I would like to know who I could report PayPal’s unethical practices to?

    • Carole Bell

      Me too just been scammed for the 2nd time in 2020, in both cases I did not make the purchase through PayPal because of what they are, but in each case it reverted to PayPal. The tracking number given which contained in my case a very small green plastic car was USPS a government agency so I reported the fraud to the FDC and have a complaint number, I also reported to the BBB who had hundreds of complaints about this particular seller and yet PayPal continue to enable them. Now PayPal after of advising me my claim had been denied now claim they refunded my money and my bank has it. I wish I knew how to start a Class Action law suit against PayPal.

  • LINDA RICHTER

    I ordered Lysol spray in 19 oz cans from a company that sold in bulk. National Everything. Might as well post their name here too…what a crooked outfit saying they are run by veterans. Yeah, my foot. They charged my paypal account upon placing the order and then took two months to ship. THEN they sent me some crap they bottled liquid with their name on it and had the nerve to write “Lysol” on the packing slip. I contacted THEM. I contacted PAYPAL. That was back when I received the junk. I heard nothing from the seller. Then I called paypal a few time. The last they said was I would get my refund if they did not hear from the seller by Nov 14th ish. Well, here we on on November 5 and payal is now contacting them YET AGAIN and saying I “might” hear from them by mid December…no more than 90 days. What nerve. Paypal is not standing by me at all. Clearly, I sent them photos of what arrived…bottles of liquid junk not cans of Spray Lysol. What the hell are they waiting for??? This bus stops at ripoff reports next. I have given them fair warning on their dispute chat telling them I will report them. Do a google search and ripoff reports come up on the first page of the search. What dopes. National Everything Wholesale here is an email address for them too [REDACTED] Unsung heroes my eye. They will be named in the ripoff report too. As far as I am concerned, they are co conspirators with payal. Nothing that has happened over the past few months has shown me any different!

  • Kim T

    I have been using paypal to purchase for many years. recently have a dispute due to a product being incorrect. unable to actually talk to a person regarding the case. Using the contact us feature is a joke. no one answers. no one follows through. the company i purchased from states on their website they offer free returns (i have sent the link to the webpage to paypal) i am being told i have to send the item back for a refund but i have not received a shipping label and there is no way to respond to the disputes. i was charged over $60 and there is no sign of me getting my money back. the company i purchased from is telling me to send the items back to china but the return address on the box is in illinois. I am very disappointed with paypal and will be deleting my account. they are not trust worthy and do not follow through like there terms agree they will. They are not investigating this company even though i have given them the site. i sent them an email asking how i can upload picture and video documentation of what i received as to what i offered. i have never received a reply. Very disappointed and i do not recommend anyone use their services EVER!

  • aaa321

    This is the online message posted on Paypal website:
    Banned from PayPal, But Each Credit Card Never Used on PayPal Becomes Unusable on eBay
    I am wondering if anyone has heard of this as a recent problem on eBay. “Using a different payment method” is ineffectual advice here as I cannot use PayPal anymore, and each credit card I successfully use becomes unusable on eBay a few days after using the card, so there is no point in trying any more cards.

    (1) I am entering the credit card information correctly. eBay accepts it as valid when I click “Done.” It is when I click “Confirm and Pay” that the error message occurs. Multiple eBay representatives have confirmed that the failures are not due to incorrect card information or being declined by my bank.
    (2) Trying a different credit card does not work as it just becomes unusable on eBay within a few days.
    (3) None of my credit cards were ever used or registered on PayPal. I only used my bank checking account on PayPal, although it is true the two cards I have used are from the same bank. But PayPal says the cards are OK to use on eBay.
    (4) Clearing cache/cookies does not work.
    (5) Using a different device does not work.
    (6) Using different browsers, all in private mode, did not work.
    (7) Unlinking PayPal from my eBay account did not work.
    (8) My bank says there are no blocks or merchant-specific restrictions on my card. In fact, the bank is not seeing eBay attempting to charge my card at all when the failures occur, either at the bank end or the Visa end, so the card is being stopped within eBay—I suspect by PayPal.
    (9) I occasionally buy out-of print items on eBay when neither Amazon nor any third-party seller on Amazon has the item available, so saying “just use Amazon” does not solve my problem.

    PayPal dropped me as a user with no specific explanation as to what I did wrong on September 24, 2019. I looked through the recent payment history I could see and the only purchases were a recurring Hulu payment (which I have now changed), the purchase of two DC Comics action figures on eBay, and the purchase of a book on eBay. All seemed innocuous. Messages sent within the PayPal system and emails to the aup email address were simply answered with automated boilerplate responses. I called PayPal to ask why I was dropped. All the representative could do was open a ticket. This resulted in an email from someone at PayPal saying “Appeal denied,” even though I had not asked for an appeal. The email could not be replied to. So neither phone calls, messages, or emails were effective in trying to find out what I did wrong. I sent many subsequent emails, worded very politely, to the aup email address apologizing for whatever I did wrong and asking for reconsideration. I did not receive a reply from any of them.

    So I switched to using a credit card on eBay. The card was never used or even registered with PayPal.

    I successfully bought three Hallmark ornaments on eBay with the card, all within about a fifteen-minute period.

    Several days later, I tried to buy something else (credit cards were an accepted payment method) and got the error message:

    “We can’t process your payment. Try again, or select a different payment method to check out.”

    There is plenty of available credit on the card — over $4000, and I was trying to buy an item costing $8. Afterwards I used the card to order pizza, buy groceries, buy on Amazon, etc. The bank said there were no blocks on my card.

    I called eBay customer service. The representative cleared all my saved payment methods and still when I reentered my card, I got the same error message. The representative had me try clearing cookies and cache. It still did not work. She had me try from another device. That did not work either. She recommended having the seller send me an invoice.

    The card failed with the same message when trying to pay the invoice. I spoke to an eBay supervisor this time. He had me unlink my PayPal account. That made no difference. He asked me to check with my bank to make sure there was no merchant-specific block on eBay.

    So again I called my bank. No merchant-specific block on eBay. Again the bank said the purchases that failed on eBay did not appear in their system as having even been attempted to be charged to the card by eBay.

    I called eBay again and spoke with another supervisor who was very friendly and helpful. She had me try another card, which I had been reluctant to do, as if PayPal was blocking the first card, I did not want the second card getting added to their block list. But I agreed to try another card—this time my bank check card, which is also a Visa. The purchase was successful—a board game—and the supervisor said she was glad she could resolve the problem. I said it might not be resolved if that card also started failing. She did acknowledge that she thought she saw some messages in the system that my first card was failing due to PayPal. So she set up a conference call between Paypal, herself, and me for the next day.

    During the conference call the next day, the PayPal representative said they were not blocking the first credit card, especially since it was never used or put on my PayPal account—he confirmed that. He said they were not allowed to block my cards. So after he got off the call, the eBay supervisor said there was not much more that she could do, and I agreed to wait and see what happened with the second card I was now using.

    Today I tried to buy another Hallmark Christmas ornament, for which credit cards were an accepted payment method, with the second card, and now it is failing too:

    “We can’t process your payment. Try again, or select a different payment method to check out.”

    I called eBay tonight and spoke to a supervisor and he checked with other agents and said they had been getting lots of calls about problems with credit cards and PayPal since September 20—perhaps not coincidentally, just four days before PayPal dropped me as a user.

    I don’t have a lot of confidence that what the PayPal representative told the eBay supervisor and me during the conference call, that PayPal is not doing, is actually what they are not doing. I have successfully used my first credit card on Amazon, at local stores, and on other web sites since it became unusable on eBay. I have also used the second card—the Visa debit card—successfully elsewhere since it became unusable on eBay. The failure of each card on eBay occurred within a few days after successfully using it on eBay.

    My eBay account is obviously known to PayPal, and I suspect PayPal algorithms are detecting that within a few days after I use the card successfully on eBay, and PayPal is adding the credit card to some kind of block list. Or they may be using my mailing and billing address to detect me as one of their personae non gratae. During the conference call, the PayPal representative said a guest PayPal account is created when I pay on eBay with a credit card, so it is essentially anonymous. But surely my eBay account name and email address, and my mailing/billing address, is entered in that transaction, so PayPal has access to it. If that is the case, even creating a new eBay account would not help, as I am not going to enter a false mailing address. Even if I were dishonest, I would not do it, as I am disabled and homebound—I am only getting out of the house about once every 10 days. I need to have items delivered to where I live.

    I am not expecting anyone in these forums to necessarily have a solution. I am just wondering if someone here has heard of these types of incidents, or if they know if my PayPal suspicions are correct, or if they know if, now that I am persona non grata with PayPal, PayPal is legally allowed not to honor my credit cards on eBay. All the eBay representatives and supervisors I have talked to say my eBay account is in good standing, which is confirmed by the successful purchases I am able to make before each credit card becomes unusable.

    My response:
    Exactly the same problem, paypal wankers found a way to block you from buying on ebay. Have had to change several credit cards , but it is the same story: even though I have nothing to do with these brain dead morons, and pay by CREDIT CARD (NOTHING TO DO WITH PAYPAL WANKERS), they are blocking the card. So what happens here is that these paypal wankers are deciding who can and can’t use ebay! I have brought it to ebay’s attantion to no avail. Paypal is cancer that needs to be eliminated from this world. How are these pissheads are still in business is beyond me.
    Here is a suggestion to all of you, who don’t want anything to do with paypal wankers ,but still want the items for sale to appear in search results: Create/use email address with no paypal account linked to it, and use it as your paypal address on ebay. Then when you sell something and the buyer tries to pay, ask them to pay differently ie bank transfer , revolute etc . Say you have an issue with your paypal account at the moment Might work. Best thing about it is that it riles paypal wankers , they have to refund the payment back to the buyer! Loving it!

    The sooner ebay drops these Trumpian paypal wankers from ebay the better! Maybe the paypal wankers will make paypal great again ,but I doubt it!

  • Greg Ewan

    Yes, they did the same thing to me. I got scammed $6000 when a scumbag Chinese company sold me a fake item. It didn’t work and looked nothing like the one advertised on their website. I gave PayPal all the evidence they needed that proved it was a fake (video’s & photo’s) and they still rejected my claim. I’m considering legal action against them for Breach of Contract regarding their Buyer Protection Policy clause for not honouring it. I’ll defiantly win the case. I’m in the right and have all the evidence that proves it. They were negligent in their handling of my case and probably hundreds more like mine. Also PayPal are also using Covid-19 to their advantage by not letting customers contact them by phone or talk when they have an issue. It’s disgusting behaviour. If I settle out of court I’ll have to sign a Non-disclosure agreement with No admission of guilt from PayPal. Personally, I’d rather go to court and expose them but I know that’s not gonna happen. I don’t have to settle but I probably will.

    • Lindsey

      I was negative $3,000 dollars in my PayPal account one day as well as negative in my bank account due to someone hacking my entire life. The bank verified it and everything and PayPal still sent it to collections. ARE YOU KIDDING ME?!

  • Wendell Smith

    A month ago someone committed fraud on my debit card. I caught it and My bank refunded me the money. Paypay got an alert and wouldn’t allow me to send money to my bank or clients. They allowed my clients to pay into my paypay (I mean why not, I can’t access it!) This should be an easy fix. This has gone on for weeks. The website is so user unfriendly it’s incredible! I do not believe all the 5 star ratings. Those are robot hired phone banks to dilute the actual one star ratings. It’s obvious.

  • Susan Williams

    I hate them at this time. I used to like them. Impossible to contact them. They don’t answer phone-they say to use their help center. I have left numerous messages there w no results. They have been holding my money for over 30 days and I can’t get them to release it.

  • Kenny Franklin

    My Company had closed due to COVID-19 and upcoming election worries (Company Board and Owner in their 70’s/ 80’s). Part of my severance was salary, inventory, and the full rights to the company retail and Ebay accounts. Called both and they told me what to do to convert/change ownership including integrating PayPal for Credit Card processing and PayPal payments. When interacting with PayPal (Alec Dirks) and others, I was totally upfront for the reasons and the switching of accounts. I was walked through all the steps including setting up the payment center with Yahoo Small Business. Within 27 hours, I received and email from PayPal that I was reported for trying to defraud PayPal and they “limited” my account and that I would have to retrieve my money within 6 months (Thank goodness for zero balance). I emailed back and they said all decisions are final and no recourse. They did not offer reasons or any way to present my testimony to “resolve” the case and have NOT answered any further emails……. I am 60 years old, have an outstanding credit score (786), have no dishonest bone in my body, and have never had this happen to me in my life. I thought I was going to reopen my store today (19 October 2020) and am now wandering around trying to decode/decipher other Merchant Services and losing money. I would not recommend PayPal based on instantly becoming one of the members of the past “Occupy” demonstrations in 2011.

    • Weston Atlantic

      I used PayPal for the last 15 years, I just find out how disgusting is their service and undemocratic fascist way if dealing with dispute. I purchased a new was machine, it turn out to be faulty. I co!planned straight away.Eventualy the seller wrote to me two emails that he would come to recollect the machine.However paypal will only maybe refund my money if I post the washing machine to the seller and I must provide the tracking number otherwise I have no case to peruse.
      I find this appalling, rotten and unjust.

  • steven

    Horrible for resolving problems , communications , are the worse with dealing in fraud situations
    They don’t want to help , all they want is the money yo owe them even though you have nothing to do with the error , Refunds chargeback are not possible as a seller , I am not a seller and I woke one morning to find my account negative 500.00 and they refuse to help me except for the magic words call the buyer and have them call their bank , problem the buyer doesn’t have a credit card account with the bank that started the charge back , this is a circle that not going anywhere and All I am told from PayPal we can’t help you

  • Rafael Gonzalez

    Online payment systems analysts are warning about PayPal’s lack of security controls and compliance policies regarding the use of the PayPal logo and payment system for purchases online through third party webpages.

    Both the Better Business Bureau and the Consumer Financial Protection Bureau are receiving hundreds of complaints from United States users for the use of the PayPal logo and payment system in fraudulent webpages.

    The complaints have increased significantly since the onset of the Covid-19 pandemic. The mobility restrictions issued by some states in the US market have forced consumers to go to the internet to purchase basic goods online.

    The complaints claim that the PayPal logo and payment system are consistently used in fraudulent websites because the San Jose-based company has not implemented any measures to vet sellers or websites, and often sides with the fraudulent sellers when denying disputes.

    PayPal offered users a purchase insurance that protected them from fraudulent purchases. However, the complaints against PayPal claim that PayPal’s insurance places on the buyer the burden of proofing that the seller webpage is fraudulent. The protection that many PayPal users expect when using PayPal to complete transactions online is in fact non-existent when the users are burden with the impossible task of documenting proof of fraud, complaints claim.

      • Luis A. Galaviz-Morales

        I had $2,232 deposited to my PayPal and tell me why I can’t withdraw, send, receive, link or unlink any cards or bank accounts, I can’t transfer any money, or EVEN buy anything online! They’ve been giving me the run-around and I was even on the phone for 4.5 hours just so the bitch could pick up the phone and hang up on me! IDK what to do anymore? Any suggestions? I’ve EVEN told them to close my account and to mail me my funds in a check and you know what their response was? “We can’t bypass the system and it won’t allow us to close your account” WTF?

        • Fernando

          The first time I had a big amount of money deposited into my account , they froze it as well. Saying it was unusual for me to have that much money in my account.
          What it comes down to is the hold your money as long as they possibly can to collect interest on it . You may think they can’t make much off your money. But when they’re doing to thousands of people at the same time. That adds up to millions in their account. That’s why it’s a slap on the wrist when the paid 4 million to a lawsuit 3 years ago.

          • Barb

            PayPal does not put your funds in an interest baring account. The user agreement states that your funds can be frozen to ensure you don’t have any buyers file complaints against you.

        • Screw PayPal

          I’m in the same boat you are, we would literally have to make this a 10 Billion dollar or more lawsuit , have to shoot for enough money to dig into everybody’s profit for anybody to take anybody seriously, but everybody fears big companies like PayPal so it’ll never happen , companies like PayPal are above the law and there’s nothing anybody can do … Welcome to America money will always overpower everything…

      • Leticia Treviño

        Awful and incompetent customer service, 2 calls that have resolved nothing on my issue, the last one on hold for 2 hours and 20 minutes that got me nowhere only being passed along to the next incompetent person , and I’m still unable to get into my account. One word NIGHTMARE

      • m s

        samething here,siding with a fraud and wont even try to fix it,want me to do somethign illegal to prove my case,no way.all they have to do is make one phone call and they wont do it,so iam out big money.not right but then what can u do

      • Rob

        Discriminatory business practices are illegal, are they not? How can they be accuser, judge, jury and executioner, before you even know you’re on trial? And it limits your ability to transact commerce as well as damages your reputation – with NO CAUSE.

  • K Ant

    Paypal allowed two unauthorized transactions on my sons account from 2 vendors who do not exist. They stole 1200.00 out of his account. When he called them, they would not answer the phone. He emailed them and they closed his case without investigating anything. He then had to call the bank and they are filing charges. This company is awful!!! One charge was kspellcheck.net and then another Dominic Aragon. That person is deceased! Their system is not secure at all! Their customer service is awful..do not place your money with this company!!!!!

  • Sherrie Nivens

    I have been a clientof paypal for 25years but since the employees are located in the orient, I had a seller who waslatein returning an item back to me so ebay approved to cancel the return since it was verylate then I contacted paypal to let them know, they put all the money I had in the paypal account on hold and asking me for more money, paypal contacted the seller who is of oriental decent in canada and let her know to return the item, a day after ebay canceled her return, I have never seen so much prejudice and unethical service in the 25 years I have been with paypal and ebay,now they will not let use there service, since there is a balance due on my paypal, is there anything I can do to save my good standing with these companies,

  • JB

    I’ve had my Paypal account for ages. Somehow, and for no reason I cannot get in my account.
    There’s absolutely no help to do so. I have done the 2 step verification with google and gave
    my home tel. # so they can’t text me. I asked to be emailed the code. I got it and put it in
    and they said it’s the wrong code. I definitely feel that I’m being messed around with.

    Fine, if they don’t help me, I can’t pay them what I owe them.

    Uhhh, you stated that no one would see my email address!!!!

  • Paul R.

    I am unable to access my Paypal account with a balance of $750. I’ve had this account for over a decade with the same two phone numbers and same two email addresses on file during that entire period. My bank has had the same phone numbers and email addresses also during the past decade and my checking account from that bank is linked to my Paypal account.

    Starting earlier this year, I began getting two-step verifications requiring me to respond to an email link or text. I also completed two-step verifications by answering my security questions. I travel often between California and Mexico and accepted there might be some legitimate security triggering. However, next, the option to do two-step verification by email, phone or security questions disappeared and in recent months I now only get a 2nd step prompt requiring that I “Add a mobile number.”

    I do not have another phone number to add. Entering either of my two phone numbers – both of which I’ve had for over a decade, both of which Paypal and my bank have verified many times during that period, both of which are linked to my credit card – results in an automated Paypal message, “This number appears not to belong to you.” And, that’s it! I’m locked out “for security reasons.”

    Contacting Paypal support on several occasions went nowhere, so I finally filed a complaint with CFPB, the only US federal government agency even theoretically able to hold Paypal to ethical business practices. CFPB forwarded my complaint in which I requested any reasonable method to further prove my identity and-or simply be allowed to access my Paypal account. Paypal replied saying their terms of service allow them to restrict account access for security reasons, ignoring all of the points in my complaint that no legit security-identity issues could reasonably exist nor did they show any interest in my offer to “further prove my identity if needed.”

    Despite offering no remedy, CFPB closed my complaint simply because someone at Paypal had bothered to reply. Check out the link below about Paypal suing CFPB to oppose CFPB’s attempt to enforce compliance with honest business practices vis a vis Paypal’s new “digital wallet” offerings and it gives a clue as to why CFPB is fighting an uphill battle. Paypal is arguing that CFPB is attempting to “limit their corporate personhood freedom of speech rights.” However, as the thousand plus complaints here document – others here, – Paypal already has a reputation for unwarranted or fraudulent account seizures and “customer service” practices during the past 5+ years –

    https://www.consumerfinancemonitor.com/2020/07/16/cfpb-moves-for-summary-judgment-in-paypal-lawsuit-and-opposes-paypals-summary-judgment-motion/

    I think we need to hope for a MAJOR CLEANUP of the US federal court system and the federal regulatory landscape to rebalance things in favor of honest business practices. Things have gone so far in latter-day Rome directions that absurd “corporate personhood” “money is free speech” concepts have been institutionalized, with corporate “limited liability” effectively now translating into “zero liability” and a “license to steal.”

    We keep hearing of promises to “Drain the swamp.” Let’s pray it happens. Meanwhile, guess I need to find a way to make $750 to make up for the $750 Paypal just effectively confiscated…y’know, to protect my account security.

  • Michael Lunney

    I ordered a 6 and a half practice putting mat thru a company located in China. After a long wait, I contacted the seller expressing my concern for no shipment and the fact that the web site was no longer active. I told the seller that if I did not hear back from them, I would escalate my complaint to PayPal. I notified PayPal latter that day as a precaution. The seller sent me tracking information the next day. After months of waiting, I received a pair of sunglasses and a case. I contacted the seller, wanting either the correct shipment, or a full refund. I was offered a full refund once I had returned the sunglasses and case and I must send it with a tacking number. The cost of return shipping was expected to be borne by me alone. The cost of this would actually be more than what I paid in the first place. I contacted PayPal and after weeks and weeks of waiting, they just decided that I would need to cover the cost of the return shipping as the seller demanded. The seller purposely sold me an item that they had no intention of sending and instead sent the wrong item. This is fraud, in my opinion, and PayPal is complicate. I have cancelled my PayPal account and will NEVER use them again for anything. I would advise anyone considering using PayPal not to, they are only about making money and do not give 2 craps about the consumers.

  • Larry McKinney

    I was charged a foreign transaction fee by paypal for a item manufactured in the US. I file a claim disputing and they never gave me a reason for the fee. I provided them with proof from the seller it was manufactured in California. They closed the claim on me unsatisfactory for me. What can I do when they will not give me a reason for the fee?

  • Holly Kenny

    Hi, I have been trying to close my PayPal account for over a year. They say they need to verify my address and have asked for the following documents:

    As a regulated financial institution we’re required to collect and verify certain information about you. At the moment you need to verify your address, by providing us with a proof of address.

    What is a valid proof of address?

    We accept one of the following:
    – Notice of assessment, municipal property tax assessment
    – Canada Revenue Agency statement (e.g. requirement to pay, installment notice or benefits statement)
    – Financial Statement or Student Record from registered Canadian College or University (post-secondary institution)
    – A statement issued by a recognized government agency
    – Your most recent document received

    We do not accept:
    – Partial Documents.
    – Bank / Credit card/ loan statement.
    Please note: The document must show your full name and address as registered on the PayPal account.

    I am in Canada and have contacted almost every government agency that I can think of and none of them require PayPal to collect this information. Also they are not a regulated financial institution in Canada

    I am at the end of my rope and my institute legal action against them.

  • Tony

    I was a bit dismayed today when I was forced to sign up with PayPal to complete a federal government transaction. PayPal was unable to process a perfectly valid credit card and insisted it needed a copy of a statement for the credit card and a government issued picture ID. I did submit the statement hoping that would settle things, but they would not remove the limitation placed on my new account without a picture ID. They claimed it was necessary to validate the credit card, though the credit card has no picture. Seemed like a scam of sorts to collect as much personal information as possible. I decided to for go the government transaction and requested PayPal wipe my account along with the credit card info. They will not do that unless the picture ID is submitted. I am really disappointed that a government agency require PayPal accounts. I will not submit a picture ID, so my PayPal account will stay in limbo forever with the valid credit card information they have collected.

  • kostas inchenko

    In or about 2008 I opened a business account for my company to sell dresses online as I was working in the fashion trade. Around 2017 I retired and closed my company and decided to use the account for my hobby of coin collecting selling coins through eBay. I was not aware that I had to change my settings from business to private I carried on using the same account for over 3 years after I ceased trading with no problem until I got a massage that I was a dangers customer and my account was limited with my entire fund frozen from february this year.
    Money in my PayPal account has been held for 180 days to protect against the risk of disputes, claims, chargebacks, reversals or other liabilities. I am still waiting for your email to information me how to withdraw my money. it’s now close to 200 days now.

    I would like to talk to a human not just standard automated replies

    When i go to resolution center i get this massage

    You can’t use PayPal anymore
    At PayPal, we value a safer community for our customers to do business. We noticed activity in your account that’s inconsistent with our User Agreement, and therefore we can no longer offer you PayPal services.

    Reference ID: PP-009-167-544-359

    It is certainly a challenging time for all of us with the corvid 19 and frankly large conglomerate companies freezing and holding on to moneys of thousands people trying their best to survive is despicable.
    Shame on you PayPal you are a disgrace

  • Donna

    CLOSING MY PAYPAL ACCOUNT. I received a text from PayPal alerting me that my “$1,472.99 transaction is being processed.” I have not made any PayPal purchases in at least 60 days, and I have NEVER processed anything through PayPal that was more than $100. I immediately logged into my PayPal account and disputed the item. About 2 hours later I received an email from the PayPal dispute resolution team letting me know that my dispute was denied because “based on account history” the transaction was not unauthorized. I escalated my dispute to a claim. A day later I received the same email message. Apparently they believe I authorized this transaction without knowing it. The funds went to someone I’ve never heard of – I emailed both email addresses that appear on the PayPal transaction, no response. This transaction is marked for “services” rather than an item, so there is nothing that will be shipped/received. At this point I have disputed the charge with my credit card company, and I am closing my PayPal account. I have no idea how they determine that the charge was authorized, when I am telling them – in no uncertain terms – that I DID NOT authorize the charge. I’m wondering how often this happens, and for those that link PayPal directly to a bank account (rather than a credit card) how they hope to get their money back.

  • Annabel Cox

    I have tried to get negative errors resolved by myself and with another agency but it was a wasted effort and it’s nothing compared to the excellent results i experienced with anonymous credit repairer art (g)m a i(l) • corm. When I first started with him, my credit was in poor shape with a few collection accounts that i was not aware of. I was looking for a home mortgage loan and was sure i would never get approved based on my scores, but with the help of anonymous credit repairer, all of the negative items were removed and i was able to get my loan.

  • Jerry Barker

    PayPal has the worst customer service I have ever dealt with, I made a purchase, the seller used a Tracking Number assigned to a neighbor 2 miles from me, The seller also gave PayPal the same Tracking Number on the items I purchased. They have been given enough information about this scam, but, still, side with the seller…I lost 70.00…I would tell everyone I know not to use PayPal. I’m moving on…P.S. BBB A+ rating, an effing joke

    • Yvonne V. DeRoos

      Same thing happened to me. I used PayPal to buy a bbq online using PayPal to facilitate the purchase but never received it. The seller sent a UPS Proof of Delivery without a specific address to PayPal and my claim was denied

      • Daniel Robbins

        I resently had an issue with Netgear. Resently cut the cord to cable due to their pricing rises, policy change now charging if you leave your contract early you get a penalty like the satellite phone companies do. I worked in cable tv 20 years. They used to pride themselves not charging customers those kinds of fees. I git a netgear modem and router which you control with their knight hawk app. Fir their higher prices equipment. It cones with their armor bitdefender internet security and anti virus. . New customers get a 30 day trial period. It advertised a Christmas special price at a low $29.95, normally $69.95. I thought wth? so instead of using Norton 360 which starting this year after decades being free gir comcast customers. I have internet. . . 3 days later I get a text negear authorized a $39.95 charge. Long story short. Paypal dsud I subscribed. So it’s ok they did that. I said when you pay for 1 year subscription all the companies simular, and like the fine print said on the advertisement, that I have 1 year to cancel otherwise I’ll get another 1 year subscription at full price next year. And even if was my fault and I misunderstood the deal. Their website has 30 day money back guarantee. Ok, I don’t want your product at fill price when I can get my always give Norton 360 at 50 off for conxadt customers this 1 tine. Cost fur 1 year, $15. 00. No one at Paypal 9r netgear will refund me

  • Michele A Ackley

    I sold an item on E-bay and the funds were sent to an old Paypal account. I however used the new paypal account for this transaction with all my current banking info. When I purchase from e-bay it comes out of this account without a problem! Now when I want to receive my funds Paypal is giving me a very hard time asking me to verify the last 4 digits on the card # from over ten years ago! Now I don’t know if I’ll ever see my money!

  • KC

    I bought an item from a seller who sells an item that they couldn’t deliver. I chose PayPal to pay because I thought I could get an easy refund when the seller couldn’t deliver.
    But I am so wrong to trust PayPal. They side the seller, who is obviously a scammer. Because after months of dealing with them about one purchase, suddenly all negative review about the sellers pop up on the internet. Many consumers like me had been conned.
    But PayPal chose to do nothing and let the seller keep the money. PayPal is disgusting on handling this.

  • Angel

    I don’t know WHO reviews your Paypal financial process. It seem like accountant department has A LOT of improvements needed. Ie.. When a customer refuse a transaction from a FRAUD merchant, and buyer states it’s a FRAUD. The Paypal accountant department should HULT all transaction and investigate then respond to buy and not to say WAIT 15 days, ( I’ve waited but PP continue without any remorse for customer support merchant.) 20 days pass do date and over couple month to received, even when buy wanted to cancel the order. That’s why I say CEO/ FEO must have gone to same schooling as Wells Fargo. Treat customer like your toy.

  • ROB

    on the 14th of may 2020 i escalted a claim with paypal as i could not get any correspondance from the seller. i purchased a dual camera dash cam set up for my car fully branded blackvue cloud 4k uhd. i screen shotted the web page as i always do when i purchase something and low and behold 4 weeks later a single unbranded cheap looking tiny camera turns up absolutley no resemblence to the advertised item. no contact back from the seller so i escalate to paypal. its now the 23rd of july 2020 thats 11 weeks ( 77days ) and still no resolution. i gave all the information to paypal photos of advertised and recieved item all the messages sent to seller which are very detailed and today paypal ask me for more information on the difference between products.
    clearly i have been scammed and paypal are not interested in giving me my money back. thay are just dragging it out hoping i give up my $70 PLUS DOLLARS. i have now told paypal i want it back in 7 days or i will start the process of small claims court action.
    PEOPLE NEED TO SPREAD THE WORD OVER SOCIAL MEDIA AS I HAVE DONE TO EVERYBODY I CAN .PEOPLE NEED TO KNOW HOW CORUPT PAYPAL ARE. A CLEAR CUT CASE AND THEY CANT EVEN DEAL WITH IT. MY FAMILY AND MYSELF WILL NOT BE USING PAYPAL AGAIN AND I WILL ADVISE EVERYBODY I CAN TO AVOID THIS UNSCRUPULOUS CORPORATION

    • Jim Forbes

      Before I shutdown my PayPal account and moved most of those types of transactions to Square-Up, it was becoming obvious that PayPal may in fact may be a party to the scams. It serves them no purpose to hold out refunding on what is an obvious scam if they truly have the customers best interest in mind. Everyone needs to remember that PayPal is not a financial monster, in fact they are much smaller than you think. I also believe that PayPal is in financial trouble. Since only so much business is out there and the competition has increased five fold it would make sense that things are not going as well as they might have expected.

  • Loren Lockman

    I run a health retreat and also offer coaching services and have been using paypal for 20 years. We run several hundred thousand dollars/year through paypal and have been growing. With a large project looming as well as income taxes, end of year bonuses, and payments on several real estate contracts (we are working to create a nature preserve to protect land here) paypal recently closed my account with no warning and tells me that they will hold our funds for 6 months. I cannot pay my taxes or meet my obligations on various contracts I signed and am in danger of losing more than a hundred thousand dollars in option fees if I can’t perform on the contracts. I am struggling now to stay afloat and paypal refuses to tell me why they closed my account saying only that we are somehow in violation of their terms of service even though we are doing exactly what we have always done and have changed nothing.

    It seems clear that because of the high balance in our account, paypal has shut us down to take our funds and use them for their own benefit.

    I would certainly Not recommend paypal to anyone and would suggest finding another provider.

    Their behavior is despicable and they should be shut down for defrauding costumers.

  • Obstacle Girl

    I have been a paypal customer for 10+ years I have an online business that offers returns. It is very upsetting that beginning May 2019 if a buyer returns an item I as a seller don’t get my sellers fees back> Paypal keeps the money they charged me for the original purchase yet when returned and fully refunded they keep money for themselves claiming it is the cost of doing business and Paypal is conducting business as industry standards. I do not know any credit card company that when I return an item they charge the merchant a % of the actual purchase cost which could. I would like to file a lawsuit against paypal as keeling money that doesn’t belong to them and they are entitled to charge the .30 per return transaction as they did before but not many $$$. Does anyone know if a lawsuit has been filed yet?

  • Jason Pare

    PayPal policies are known and used by scammers to help rip off the consumer. The merchant sends anything to get a tracking number from ups. You get the tracking number from ups, but ups won’t give you any information because your not listed on the tracking number. You call PayPal because you didn’t receive your items, PayPal contacts the merchant, the merchant uses the same tracking # to say it was delivered when it wasn’t. PayPal then puts it on the customer to get information from ups to prove it wasn’t delivered, instead of making the merchant give details about the delivery. The merchant can contact ups, but the customer can’t get any information. The scam artists know this and are using it to there advantage. Because of this, my credit card provider said they’re taking the money back from PayPal, instead of the merchant. Maybe if PayPal keeps having to pay, they may start screening their merchants better. I got ripped off my first time using PayPal, and PayPal did nothing but run me through hoops, and still didn’t refund me. Save yourself the headache and aggravation, NEVER USE PAYPAL!

  • Tenea Oneal

    I find PayPal to be a despicable company often. Anyone who pays attention will find that they’re accounts often have issues during weekends and holidays. I believe this is Paypals way of keeping track of how much money it retains whether it be yours or mine. Also when attempting to resolve any issues you will often be ignored or hung up on. The resolution center is a joke. I was told by one of their employees that there is no actual resolution center. I was also told that theres no reason to call because nothing more will happen

  • Pamela Brandenberg

    I was scammed by an overseas seller before Christmas. They furnished a fake UPS tracking number to Paypal, which generated a fake delivery receipt. Paypal refused to help even though UPS confirmed that the number was false, just because Paypal had the “delivery receipt.” This is a great tool for scammers. Paypal closed my case and refused to even acknowledge that I never received my order. Very poor service.

  • PT

    I’ve been a long time member of Paypal. Buyers protection is the only reason why I use paypal. Lately, Paypal have s******* me and my money over. They’ve let TWO sellers took my money and I am left empty handed. I’ve never recieved the product that I’ve already canceled, money was taken out, and I was trying to get a refund. Seller claimed refunds but I’ve never recieved my money back. Paypal denied my dispute so seller gets to keep my money and I am left empty handed. I am canceling my Paypal account after I file a dispute with my bank and get my refund. This wasted my time and its a longer process for my bank now.

  • Rocky J Palmisano

    Been a thrift store goer, picker turned eBay seller for 18 years. Up to this point had also been with PayPal for 18 years alongside eBay. I have never had account issues, problems with refunds, customers etc. eBay record 100% feedback for years, very little to almost no complications. In June of this year I began purchasing unpaid storage auctions. Things were picking up, my inventory and eBay sales were booming. The third auction had gun smith items. I checked my state and local laws and although ebay did not allow the sale of ammo, gunbroker.com does. After two sales, maybe $100 combined I get an email from PayPal stating I violated TOS and that there is no recourse. I had no idea I could not accept payment for ammo. I have never sold a firearm in my life to this day. It is my fault for not reading the always changing TOS but it is their fault for not taking my long standing account into account for something when I rely partly on eBay and was planning to rely more heavily on it in the future until the suspension. You don’t want me anymore fine. I had another account that was for beef jerky sales. Did I ever use it for eBay before being suspended? No, never once. Did I after I got suspended. Of course, trying to survive. They closed it. But they took the email associated with it and merged it with my “main” account if you will but they did not merge the balances! I will be calling them. I had $262 in one account and $390 in the other. The one with $390 I can no longer long into it, its email logs into the one with $262 and the $390 is gone!!

  • Pop Robert

    Hello everyone. Before thinking of using PayPal to sell one of your items(even worse if it is a digital product, like art, you MUST know that they will HOLD your money even after you delivered product and confirmed it’s delivery(some complain about holding their money for more than 21 days!!!). This can also help SCAMMERS(you delivered the product – being a virtual item, so you won’t be able to make “proof of delivery”. In the meantime, the buyer(scammer) will ask for a refund to paypal, you will LOSE your money and your SOLD product!!! I will never use this company again.

    AVOID THEM IF POSSIBLE!!!

  • Farhad Mir

    Caution!
    Don’t ever use PayPal for your transactions. There is a good chance you will lose money as it happened to me when the buyer disputed the purchase after two months, and just based on verbal allegations without any viable evidence, PayPal dishonored the the purchase transaction and refunded the buyer. The buyer alleged the merchandise was not as described whereas he had signed a contract agreement and confirmed the merchandise was sold in an AS-IS condition (I submitted that evidence to PayPal). PayPal’s action was incorrect and unfair. I lost $2000 plus it lowered my credit score by 40 points. At the end the buyer got the money back he paid through PayPal and is still keeping the merchandise. All that was the result of my trust and good will toward PayPal which proved to be absolutely a wrong thought.
    Lesson learned: PayPal is not trustworthy to make business with if you do and get into disputes you will be the loser.

  • Carl Thomas

    Please close my pay pal account and I will promise to avoid using pay pal in the future. I recently had a dispute with company (office 365) because pay pal made a payment to them and we never received the ear buds we paid for. Pay Pal gave us contact information for office 365, we contacted them and they gave us a tracking number. After chasing down the tracking number provided by office 365, we learned the tracking number was not our product and was delivered to another address. It was a tracking number for another order from another person. We called pay pal back and filed case. Pay pal contacted office 365 and gave us the same bogus tracking number office 365 gave us. Pay pal closed the case. We were on the phone running in dept to dept before pay pal hung up on us. This occured 4 times. We did not receive our product and we did not get a refund. Pay pal is not interested in making this right.
    PayPal Virtual Agent 10:47 AM
    It looks like you want to file a dispute for an item that you haven’t received, is that correct?
    CT
    Carl Thomas 10:49 AM
    Yes
    PayPal Virtual Agent 10:49 AM
    I’m sorry, I couldn’t find any transactions on your account within the last 180 days. If you need further assistance please contact us.
    The payment you are looking for may be on a guest account. Please Contact Us by phone to discuss this payment.
    Did this help resolve the issue or question you had?
    CT
    Carl Thomas 10:49 AM
    No, I need more help
    PayPal Virtual Agent 10:49 AM
    I am sorry to hear that.
    I can transfer this conversation to an agent. The estimated response time is a few hours.
    After I transfer the conversation, you can close the window and come back to it when it’s convenient for you. When we respond, we’ll send you a notification with a link to the Message Center where you can reply.
    Would you like to transfer this conversation to an agent?
    CT
    Carl Thomas 10:50 AM
    Yes
    PayPal Virtual Agent 10:50 AM
    Please send us a detailed message below and an agent will respond as soon as possible.
    CT
    Carl Thomas 10:50 AM
    Close my account.

  • Kaveh

    Pay pal is crook and totally scam company that hold u for days and take some fee of ur money and my u are lucky get remaining back within god knows how long.
    I been waiting for $1500 from familly for last 5 days I was on phone 20 or more hours and every time I get different responses and different transactions I’d.
    I pay $55 fee and $10 for instant transfer for same day but haven’t revived a money .
    My bank usualy temporary credit me for pending trans but they couldn’t find out anything about this transfer and they were corect bc know they saying money send back to wrong sender .
    They mixed up reciver and sender and not even one smart person in PayPal can figur it out.
    MSNAGER SPOKE TO RICHARD ID :1631166 he promised found will available in a day or tow
    1- Sean manager who lied to me instead of transferring a money he send it back to wrong sender.
    2-crest he is confused and won’t trust him to walk my doge for a minut bc he can’t even look at system and figure out who is sender or receiver
    3-Alex
    Also customer service in India 🇮🇳 they have no clue whatsoever about problem we are dealing with
    Jason
    Alex Is : DALIX
    REJI
    PUTS ME ON HOLD 2 hours instead transferring to manager.

  • Claribel

    Wow, the worst Debit card company,1rst they card get wrong the second week, Customer Service baaaad! If you speak Spanish don’t get this card they don’t have Spanish customer service for the most they service, if you have problems with your account in holidays you’ll don’t have any way to fixed!!! The last time I call them for help in Spanish the customer service girl was pretty rude!!! Is a nightmare trying talk with them…. I’ll close my account

  • Kaveh

    Never do business if you have an emergency situation with PayPal this is the most corrupted institution to transfer money with.
    I have send the $1500 I’ve been waiting five days and every day I called it’s just unprofessional and stuff with no knowledge and they keep promised something it do not exist and haven’t got the right answer after 4 days

  • Craig simpson

    I sold samsung galaxy s9+ on ebay not knowing that the funds were going to be held by paypal. And sure enough’s it was. I got s****** two years ago with selling item and they would not release funds becouse of type of debit card I was using and I waited to long to get a different debit card so PayPal pocketed it. NiCE. Now back to present sale the day comes to get my funds for phone and I hit the button to release them to my account and then a prompt pops up saying funds have been refunded to buyer, no second prompt to make sure of my action nothing. Just prompt that buyer has my phone and now has my money. Called ebay no help called paypal of course no help there and called police no help the either. They say buyer and seller are both protected. Bull crap. They are crooks.

  • Brian Bauman

    Do Not Use This Company!!!
    Worthless company who auto filled my shipping address from 5yrs ago even though I changed it twice and can’t resolve the problem so I lost $48.00 in product being sent to the wrong address

  • Rebekah Morris

    I purchased a paypal debit card for my God son, who has Down Syndrome. Trying to make it as easy as possible for him. As I was activating the card, I was informed that there would be a 4.95 charge per month. I had already paid 2.95 for the card. No where on the front package does it reveal this fact. Very sad ploy you use. TOTALLY DISSATISFIED CUSTOMER

  • Hannah Krause

    This company is a bunch of lying
    Pieces of crap! If you order a pink shirt customize with I love mommy on it and get a shirt that says I love Pete they can’t prprotect you because, it’s custom made! I ordered a cake from this Sara Porter woman a cake for my Grandma who just had a stroke not to long ago and ordered a cake with lace red corset middle and poinsettia I get a white cak that looks like it. went through a car crash! No corset the flavors I ordered she didn’t do!

  • Raquel Tirado

    I don’t understand how my case was denied after having enough proof of never receiving the package along with the tracking number being nonexistent according to the post office who never delivered it. Another issue is leaving my call back number to avoid a 40 minute wait for customer service, a week passes by and still waiting. So basically believe the merchants who lied and scammed the customer, but not believe the customer to paid with real money? Simply because they said they sent it out, you say you’ve done your part? I have surveillance to prove they never came.

  • EDWARD T BONG

    Suck paypal customer service have no manner to a customer like me. After I share my struggle to get what I deserve which is money after I sold and ship my stuff on Ebay. The representative name is Chris. He is one of the supervisor able to make decision. His employee number is 1630577 shame on PayPal making him one of a supervisor. He doesn’t do his job and he need to get fired because of.he dont have any respect to customer and since hes supervisor perhaps he think hes a PayPal owner. Just an alert to other user. If you called and they send you to supervisor by the name Chris 1630577 ask to talk to someone else. He won’t do his job right. Dont be a customer service if you dont know what is customer service meant. I will make sure others media know about you. You like to ruin other people life. Karma will goes around. Trust me

  • Alafair

    Don’t ever use this greedy evil company. I sold an item on ebay and the buyer paid via PayPal and PayPal REFUSED me access to my funds.
    So I am out 600 dollars. I spent a day and a half on the phone to PayPal only to be disconnected no less than 10 times. They could not tell me why I could not access my funds. And ALL their customer service people are in India and none of them could not care any less.
    Pay pal didn’t use to be like this so now I will never use them along with Google and Amazon. #greedymonopolies

  • Rod

    Been selling on E bay since its inception. Have been a PayPal merchant since early 2000. Both companies are no longer considered reputable companies. Both have gotten very greedy and could care less about their customers. PayPal’s latest scam for them to get free money is to no longer refund the 2.9% merchant fee they charge to the seller for every sale. I listed a exercise machine on E bay for $950. It was listed as a PICKUP ONLY ITEM. Some idiot buyer with only 2 feedback rating decided to click on “Buy It Now” and then sent me a message asking when I was going to ship it to him. I responded by immediately refunding his Pay pal payment or at least I thought I had refunded it. What really ended up happening was Pay pal implemented their new “NO FEE REFUND POLICY” and kept the $29 fee from the sale. Because of this my Pay pal account did not have sufficient funds in it when I issued the refund. It was short by the $29 fee) So Pay pal automatically refunded the idiot buyer using an E-check from my liked bank account. I did not know this at the time because like most people I don’t keep track of their many policy changes. I found out later from my bank that an ” E-Check from Pay pal had bounced for insufficient funds. Pay- pal tried to make this E-Check withdrawal not once but twice, each time costing me an additional $25 in charges. So now this one transaction that I did nothing wrong has cost me $50 in overdraft bank fees plus the $29 PP fee. This new policy is ludicrous. I hope they get sued by a greedy attorney. Its a slam dunk for a lawsuit.
    It’s straight out theft! If it were legal than Visa and MasterCard would all be doing the same but they don’t because it isn’t legal.

  • Alex Ti

    Permanent Limited Account !
    My PayPal account is since 10 year with perfect record, never did something intentional against theirs policy and rules . Now they Limited my account without any explanation or visible reason . No one want to help me or ether respond to my request !
    I have previously requested a review/appeal of my case which was denied. Although i still disagree with the decision to deny my appeal i will abide by it however because i feel that holding my founds for 180 days for a non- fraudulent violation of Paypals Acceptable Use Policy is excessive and perhaps a punitive abuse of power.
    That is the worst experience i ever had so far.
    Paypal policy and theirs customer service are absolutely not acceptable ! They do discriminating our civil rights !

  • Ricky

    I had an account with PayPal but closed it because I wanted to buy a headphone for $89 from Best buy. I decided to go with the credit line paying over 6 months so it wouldn’t hit my account all at once. I thought the interest rate was pretty high but I said maybe it will help my credit score. Well after a few seconds I was denied. I don’t have the best credit score but it’s not real bad either. So I said screw PayPal why do I need them when I can order the headphones using my debit card.and avoid any fees.

  • Sean Kiernan

    I can’t understand why anyone would give a good review to these or how they continue to do business. They waited until there were funds continually going into account then froze me out saying I had to provide details. Although annoying I understood and done it but then they said I had to zero the Ballance of someone else’s account. WTF? I contacted what they call customer service and they just keep send the same email over and over again 😠. I asked what have I ever done in THE YEARS I owned my own account but they refused to answer this. Yes they are great so long as you don’t have large amount of money or transactions going through it’s here they WILL ROB YOU. Don’t say you weren’t warned. Share this to save other people there are plenty of other providers that are better and cost less.

  • Miki

    I foolishly trusted PayPal to protect…
    I foolishly trusted PayPal to protect my purchases as a loyal customer. Instead they prefer to protect SCAM- fraudulent companies.
    I reached out to the Dispute department to handle a purchase made that turned out to be a Scam. They denied it with clear reasons for my dispute. Costumer service is Awful and with No explanation they refused.
    I’m a Very disgruntled with the service. I’m canceling my accounts along with my house holds accounts. 5 account holders.
    I would persuade you to use your CC for purchases, they will dispute any fraudulent claims. And stay clear of PayPal.

  • Nicole conner

    I’ve been trying to contact customers service for two days now.. they put me on hold never came back to the phone the first day. Which was yesterday. Today they call me back and I couldn’t hear anything. Then they call me back and all I hear is everyone in the back ground. As if the rep just held the phone.

  • Paul

    RIP OFF!
    started taking credit cards for my flooring business turns out PayPal holds the funds for 21 days! Can’t run my business with PayPal sitting on MY MONEY!! Closings the account.

  • Rigel

    Paypal might as well face another class suit because of their ineptitude and or class act of pretending to safeguard your account by freezing when “they spot an unusual activity”. I received an email indicating that I needed to reset my password because of an unusual activity. Logging in was never a problem for me but they indicated that I have “verify” some information for them to validate if it’s “really me”. Now that was the catch because they had me looping in that page because the PASSWORD RESET SECTION IS LIMITED TO : 1. CONFIRMING THE CREDIT CARD I HAD ENROLLED WHICH I NO LONGER HAVE AND 2. SENDING A TEXT MESSAGE TO MY PHONE NUMBER WHICH I NO LONGER HAVE. THERE ARE SUPPOSED TO BE 3 WAYS TO RESET YOUR PASSWORD, NAMELY: RECEIVING AN EMAIL, ANSWERING THE SECURITY QUESTIONS OR RECEIVING A CODE THROUGH TEXT. They ingenuously removed the first options to that I cant proceed any further. Any attempts to contact them to file a complaint can’t be done because you have to log in to the account in order to send an email. The idiots at Paypal can’t hide from that smokescreen forever. Hear this Paypal: CLASS SUIT

  • Angelita Ritz

    I purchased a dress from a company called SeetheDress which was so poorly made it looked nothing like the picture they showed. PayPal denied my claim against the company despite pictures clearly showing my issue. They say it’s not “materially different”. I wanted to return the dress and have been unable to do so because the company won’t respond to me.

  • Julie

    I had a very disappointing experience with PayPal supporting a company from China who is falsely advertising and using immoral business practices. I made an order with this company from their website, clothing that looked very appealing and seemed of good quality from the photos. It took the package 30 days to arrive. The clothing was the wrong color, size, and looked nothing like the photos.
    I emailed the company many times, asking to return the items with no address or offer for me to return the items. They offered me a $6 gift card while I had spent $157 with them. They finally offered for me to return the items but still did not give me an address and claimed that the chance of them actually receiving the return would be very low.
    I contacted PayPal for assistance. PayPal gave me an address to return the items. I took the items to USPS to be shipped and discovered it would cost me $60 at the cheapest rate possible. I tried to report this back to PayPal, as I am not sure how it is fair for me to pay more money to return items that may not even arrive, but they had already moved forward with the case where I could not add more information to my case. They closed it quickly after that and will not reopen it.
    I attempted to open a chat with them and the person closed the chat also. It is very sad that PayPal would rather support a Chinese company who is scamming people with false advertising than their own customers.

  • Elizabeth Ann Reagan

    I went to my profile on PayPal requested a transfer of $50 to be sent to my daughter it asked me if I wanted to send $50 to my daughter and I said yes PayPal sent the $50 to an unconfirm number. The is an old for my daughter, she had updated her new number but a glitch in the system will not let her delete the old number. so the person they sent the money to will not refund the money and PayPal will not honor the transaction and reimburse it because at some point in time that number had been confirmed in her account which makes no sense to me I have spent hours on the phone with them they have not helped in any way to recover my money they do not understand when I tell them it was an unauthorized transaction because they sent it to someone I did not authorize them to send it to with that being said I’ve had to go to my bank file an unauthorized transaction with them I have filed a complaint with the better business bureau and now I’m filing this report I feel that PayPal is not a secure way to send money and that they are allowing people to steal other people’s money and possibly identification. The sending the information to the cell phone to confirm is not secure phone numbers get changed.

  • Victoria Barnes

    My friend paid me $85 through PayPal as a reimbursement for some theater tickets I purchased for both of us. When I received the email on my iPhone from PayPay notifying me that I had $85 waiting for me, I kept clicking on the “ACCEPT MONEY” link, but nothing would happen. I even used the computer at the library, but the PayPal link wouldn’t work there, either. And of course the $85 was not showing up in my bank account.

    I tried to Chat Online with PayPal, but could never get anyone to respond. Likewise, when I called the Customer Service line, the recording stated there would be an hour’s wait time to speak to someone.

    Two days later, I called again and reached a person after waiting on hold for 45 minutes. This girl had a thick foreign accent, was chewing gum while she talked, and spoke very rapidly. When I asked her to slow down or at least remove her gum she ignored me. I finally understood that PayPal had not transferred my $85 to my bank at all. Instead, they had used part of the money to pay for a concert ticket I had purchased several days later, which I had charged to PAY PAL CREDIT. The balance, $27.50, was STILL sitting in my PayPal account. The rep said it would take 7-10 days to move that money into my bank account. When I asked to speak to a supervisor, the gum-chewer laid the phone down and forgot all about me. Nowhere on the PayPal website was there anywhere for me to email them or complain. Obviously they don’t care about their customers. I’m through with them.

  • Teresa Gill

    Had an Paypal account since 2015, recently applied Prepaid Visa to account and immediately received email stating I had donate to an organization. Contacted them as well as Paypal. It was refund by organization however Paypal replied saying according to there review that the amount wouldn’t be cover. The amount was not a lot…it was not the issue. My concern was why or how it had happened. Paypal gave me no explanation other then to say it wasn’t there problem. I am just thankful I hadn’t link all my financial info to this site. When researching online I seen many such complaints of Prepaid Gift cards and Paypal and the amounts on these cards disappearing from people’s accounts. I am so wary of Paypal’s security and lack of concern to establish how it happen I have delete my account.

  • Tony

    The worst customer service I have ever been exposed to.
    Tried to add a credit card to my account but was getting an error message. The tech support made me call back at least 8 times and after canceling my account then having me open up a new one I still have the same issue. Asked to speak to a supervisor & never received a call. THE WORST!

    • Rebekah Lawal

      Let me tell you about my experience with PayPal December 2019 I received a an E check from my employer on December 10 I was told there was a hold on the check before it can clear Through the bank. When I talk to customer service and one of my 28 calls and messages to them I was told that yes it’s standard just as if the check would go through my bank ((which takes less than two days)).
      I was told that it could take up to six business days before the check is clear but more than likely on the third business day the check would be clear. Today is December 17 and today after seven days the check was cleared. Then I decided to transfer all the funds from PayPal to my regular bank account which is what I wanted initially and I was told that I would have to pay a fee of eight dollars or PayPal services which I did.
      Let me tell you how archaic and how rude How unthoughtful and how regimented their customer service is there was no compassion no understanding whatsoever….awful system.
      To add insult they then sent me a notice saying yes your funds have been sent to your bank but we are putting a two day hold on that and your transfer is pending so 10 days later I mean seriously why is this company even in business.
      Business of taking advantage of customers as soon as this money is transferred in my bank account I will delete PayPal and never ever ever ever ever recommend them to anyone this has been so ridiculous and so lame.
      The system that they have is broken it needs to be revamped and revised I cannot believe the customers would even recommend them or even do business with them I would never ever recommend them terrible terrible terrible experience.

  • Christina Southard

    STUPID And HORRIBLE!! Been using my account, paid off my special financing charges of $255.30 to save interest, clears my bank same day! Great can use my credit to go BLACK FRIDAY shopping! NOPE! they pur a hold on my account after making every payment on time and then paying off my special finances in full!
    I went to buy my daughter a gift for Christmas can’t use it!! Nope they want to review my account and won’t release my available credit till 12/4 5 days after Black Friday and 10 days from the time that money cleared my bank! Stupid! No one can release the hold ! Stupid!

    Closing my account and won’t ever use PayPal again too many pay apps available! Stupid! Biggest shopping weekend of the year but can’t use my account!!

  • Kenneth Nicely

    Oct. 12th 2019 I ordered a bedding set on a website called ran by a guy named (Nguyen Ngoc Hung). Their site said they was based in TX. After a week of no emails nor tracking number I emailed this website and got no reply after two days. So I used the email provide by Paypal with again no reply.
    Oct. 22nd 2019 Looking at their website under shipping said “How long will it take for the buyer to receive their order? On average, merchandise is produced and shipped from our facility 2-3 business days after purchase. Standard shipping/transit times apply (5-10 days for domestic and 7-15 days for international).” Knowing this I thought I should have got the item by now so I used goggle maps and the address provided by this website (1116 N Pacific St Mineola TX 75773) and found something odd. Goggle maps showed a different company by the name https://StitchinHeaven.com. This different company’s website had a phone number so I called and talked to a woman named Lydia who ran the accounts there and told her the problem. To my surprise she had told me she had other phone calls about the same problem that they told this seller from the website I ordered from to change his address that it wasn’t his business. Hearing this I knew this was a scam and was using this other company’s address as a front, so filed with the FBI, FTC, and Paypal.
    Oct 23rd 2019 I get a email from someone named Selena ) saying my order was shipped out of SHANGHAI -CHINA . Looking at this new website I found that this address listed on their website (814 mission street suite 600 San Francisco 94103) belong to a company named ThoughtWorks.Inc on goggle maps. Telling Paypal this was a waste of time as I was told I had to wait to get the item which came from CHINA.
    Oct 25th 2019 I noticed I could no longer gain access to the site . Not sure if they blocked me or if it was taken down.
    Oct 29 2019 I received the item and wasn’t even close to what I ordered. I could tell something was a miss just by the size of the package so I grabbed my camera and started recording myself opening this package. In this package look to be a yellow sheet set so again I called Paypal and told them about it and even told them I recorded me opening it. They told me I had to wait another 10 days to have the seller respond. I asked this rep to put a supervisor on the phone that I have been waiting 3 hrs. and have been transferred 3 times. A supervisor by the name Jason ID# 47843 told me they have my back that he will look into it personally as I told him I was recording him. He told me not to worry to just wait the 10 days and I would get my money back.
    Oct 30th 2019 I get an email from Paypal saying I have to send the item back to the seller only this time it wasn’t the SHANGHAI -CHINA address they gave me, It wasn’t the TX address address where the seller said he was, it was Nguyen Ngoc Hung No 1/305/7 Ngoc Thuy str, Long Bien Dist, Hanoi City, Vietnam Hanoi, Longbien 100000 Vietnam.
    Oct. 31st 2019: So after doing a little research with the Vietnam address I called Paypal back and told the rep She was being recorded and told her “you do know this address points to a restaurant called “The Cover” in Vietnam? Don’t take my word for it, Google it.” So she did and gets back on there saying “Your right, but that’s the seller’s email and address he gave us so ship it there.” I then asked her about the shipping cost which she replied that Paypal will refund shipping cost up to $30.00. I took the package to the post office and not only did I have to sit there and fill out a customs form but it cost me $38.75 to ship it. (Tracking number: LH079022800US). (Pictures of the package, post office receipt, and customs form taken)
    Nov. 1st 2019, Just received a email from Paypal that they are paying me $30.00 of the shipping which means I’m out of $8.75 that I won’t get to see. So now I have to wait til this seller gets the item and found out what my next hoop is that I have to jump through.
    Nov. 7th 2019: I noticed that Paypal changed the Estimated case resolution from the 8th to the 11th. I called Paypal and asked why was the date changed? She told me it was to give me more time for the package to be delivered to the seller.
    Nov. 8th 2019: I noticed the tracking number showed the package has not moved from HO CHI MINH CITY, VIETNAM in 3 days now, so I called US Postal services and talked to a Sara. I told her the problem and she told me Vietnam postal service is different there as they don’t need to update the US postal as if the package was delivered or not. Knowing that Paypal won’t give me my money back until it is confirmed delivery I called Paypal to let them know what Sara told me. The Paypal rep told me she will submit a ticket to their post office in vietnam and find out what is going on. She also told me I could track it through https://www.17track.net/en.
    Nov. 9th 2019: Again Paypal had changed the Estimated case resolution to the 14th now.
    Nov. 11th 2019: Compiling more info and going through all the emails I noticed one of the emails to the seller I sent on Oct. 20th. The email that it was sent to had changed from [email protected] to [email protected]. Going to google I searched the address and find an index with the names QuiltFluffy and a QuiltSilky. Searching the QuiltSilky I found the website had a 404 error but the address of the business still showed on the website so I searched it and found it was a laundromat called Brookside Laundromat at the same address.
    Nov. 12th 2019: Paypal changed the Estimated case resolution from the 14th to the 17th. Called Paypal to found out why they change the date for the 4th time. I talked to a Hazel and she told me they will know something with-in 3 more days then asked me if I had contacted the customs to find out why my package was being held even tho I already told her that the last Paypal rep I spook to told me she was going to send them a message to find out that I received no email nor phone call letting me know anything.
    Nov. 15th 2019: I notice I received no emails or phone calls from Paypal after the Paypal rep Hazel told me in 3 more days I would get my money. When I logged into Paypal I saw they changed the date yet again from the 17th to the 20th. So I called Paypal and told the Rep what the other Paypal rep told me 3 days ago and she had told me this wasn’t the right information she told you. I asked to speak to a supervisor in which case I put on hold for a good bit of time. When the supervisor Jay ID# 153514 got on I told him what had happened from start to now. He had told me I had to wait til the item has reached it’s destination before they could refund my money.
    Nov. 16th 2019: I sent Dan Schulman (CEO of Paypal) ([email protected]) a email telling him he needs to look into his company and why. No reply, Yet again Paypal has changed the Estimated case resolution from the 20th to the 23rd, making this the 5th time Paypal has changed it.
    Nov. 18th 2019: I emailed econsumer asking why I haven’t heard back from them. The next day I get a reply Thank you for contacting eConsumer. We do not pursue complaints on behalf of individual consumers.
    Nov. 19th 2019: I emailed Vietnam Post ( [email protected]) asking why my item hasn’t moved since the 13th of Nov. So far no reply.
    Nov. 21st 2019: Yet again Paypal has changed the Estimated case resolution from the 23rd to the 26th. This is the 6th time they have changed it.
    Nov. 25th 2019: Yet again Paypal has changed the Estimated case resolution from the 26th to the 29th. This is the 7th time Paypal had changed it.
    Nov. 27th 2019: Yet again Paypal has changed the Estimated case resolution from the 29th to Dec. 2nd. Looking at the tracking number the package hasn’t moved since the 13th.

  • James King

    POWER TO THE PEOPLE

    Screw PayPal…

    Here is why we at http://www.jokerbrand.org do not use PayPal…

    Simple reason. Because they constantly freeze our company’s assets which we as a small company need…and are in fact critical…to the survival of our company. you see, in business a company needs to pay out it’s overhead…compensate the employees that work for it, pay the utillitiy bills incurred by the company, pay for the goods that said company buy at wholesale pricing and resell at retail for a profit, incidental expenses, and any other expense incurred. When you freeze the monies of a small business in such a way without any good cause, justification or merit…what this effectively does to the small business knowing this treatment…forced in essence to use PayPal because the company has an iron grip upon the “Payment Processing Market” it basically having a monopoly on that industry…to starve. A small company or a startup cannot take having its capital held for very long…the employees that work for it start to want to quit because you can’t pay them…because your account is frozen…suddenly the business cannot afford to restock the shelves with product which it buys at wholesale pricing to resell at retail because, even though the company rocked and sold it’s wholesale merchandise for a profit…that company is prevented from getting new merchandise in and restocking the shelves because paypal has it frozen.

    The small company dies and paypal lives…

    WHY IS PAYPAL F**** WITH ME AND HOLDING MY MONEY?

    You ask…

    Simple because they are gambling with it and may not have it at all…
    The fundamental question seems to be this…

    Is there gold in Fort Knox???

    Who knows.

    Are the “gold bars” that PayPal strip from the small business forced to deal with these unsavory bunch because any big name business online is associated with PayPal and Paypal alone…Ebay for example…really in “Fort Knox” (analogy-PayPal) really even in there at all??

    WHo the hell knows.

    Paypal User Agreement (in fine print)

    “PayPal Invests the capital of those who use the service….”

    One of the most common problems encountered by PayPal users is the sudden and inexplicable freezing of their accounts. If your PayPal account is frozen, you can’t add or withdraw any funds from your account, and you’re required to go through a long, complicated process to verify your identity. Some users claim that PayPal has simply seized their funds and never returned them. Other complaints against PayPal include rude customer service representatives, a long and confusing user agreement and loose hiring practices that may have led to account fraud [source: PayPal Community].
    intends to implement a controversial new policy that will entail holding payments sent through PayPal for up to 21 days for certain “high-risk transactions.”
    Furious at the prospect of waiting to receive funds, sellers have been publicly speculating about how much money PayPal (and its parent company, eBay) makes off the accruing interest on funds under PayPal’s control – and whether a desire to retain those funds for longer spurred eBay’s holding plan.
    However, company executives and industry analysts say the money PayPal makes off such payments has a negligible impact on its bottom line.
    Any funds PayPal holds for dispersal are automatically deposited in a corporate bank account, which earns interest, according to Paypal representative Amanda Pires. The money is kept there until it’s ready for distribution. PayPal, which processes payments for eBay auctions as well as e-commerce transactions from elsewhere on the Internet, counts interest payments on those funds as one of its revenue streams.

  • Stephen Ensing

    They suck, I sell on ebay, and they force me to use paypal (whom they own) with no other option to accept payment. Buyers can complain about any item bought, up to 45 days after sale, for any reason, even if sold as-is, for parts/repair, with No Guarantees, warranties, refunds or returns, I’ve had buyers get their money AND keep the item, they hold funds on some payments (over 500.00 right now) saying they are “high risk” but won’t say what “high risk” is, you can hardly get someone who understands English, and I feel bad for those people who have to work that job, but their employee turnover rate is higher then the apple turnover’s at McDonald’s, they say money gets transferred to my bank in 1 day, but just had 1000.00 take 3 days, and 5000 take 3 days, their fees are too high, and like I said ebay requires a paypal account, I also have to pay 10% on shipping cost through Ebay (besides sell fees) then the 3% paypal fees on shipping, now making my overall shipping expense go up 13%, I wish ebay would allow me to use another payment option, and wish a David could come along to slay the giant, but who helps the little guys? Our congressman? I hate paypal.

    • Jim Forbes

      I came to this page just to see if I was the only one who thinks PayPal is getting out of control. It appears I am not alone. I have been a PayPal client for many years and have seen the slow creep of political correctness into their policies. As a 32 year old business we opened a Square-Up account just to have an alternative to PayPal and their ridiculous holds on my company’s money and now after several years Square-Up is a formidable competitor to PayPal. We do up to $15,000,00 a month through PayPal (all invoicing) and have recently received a request for more company information. Personal Information even though PayPal has all our corporate federal ID info. It seems strange and I figure it just another way to track everyone. They gave us until January 11, 2020 to provide the info or they will hold all our money. I’m waiting for all of our transactions through PayPal to clear and then we are closing our PayPal account and most likely our Ebay account too. There is nothing on Ebay we can’t buy on Amazon or some other vendor. Best of luck to you and thank you for posting your experiences with PayPal. Word needs to get out.

    • Vera

      I hate Paypal too. They cancelled my money transfer that was sending to my son in another country because it was a “high risk transaction !?! They asked me WHY I was sending money to my son !!! It is too much aggravation. HORRIBLE COMPANY

    • Tim Ro

      Ebay spun-off Pay Pal several years ago. Ebay is going to be using another company in 2020. Paypal will, ostensibly, remain in business.
      It’s a service misunderstood by the government, apparently. They get away with all kinds of s***. Enough colaints to choke a horse, but “they are not a bank” so the BBB issues them an A+ rating. (Though Customers calls go unanswered, emails unread, customer confusion, fear and tears are not measured, it seems.

  • Troy Widgeon

    I bought a shed from a website featured on a Google search listed as vansazas.com. The price was good, not much under other places, but a little cheaper nonetheless. They had a PayPal link on their page so I’m thinking “Great! I’ll have PayPal protection with this purchase”. How wrong I was. The “merchant” evidently submitted a fraudulent UPS tracking number to PayPal, who in turn forwarded it to me. I never received correspondence from the the “merchant”, but hey, I had a tracking number and I blissfully waited for me merchandise to arrive, checking the tracking along the way. Then the day came. The package didn’t arrive on the day it showed “Out for delivery”. I rechecked the tracking, and it showed “Delivered” and signed by somebody named Roddy. Well, I’m not Roddy. I don’t even know any Roddy. So off I drive to my local UPS terminal with info in hand to find out where my package was delivered. Come to find out, the package wasn’t even sent to me, but someone across town, and it WASN’T even what I ordered. Me thinks me smells a scam. So now, on a mission, I try and contact the “merchant”( read scammer ) and of course I get no response at all. Frustrated, I filed a claim with PayPal with all of this information including the sender’s address as well as the recipient’s, sure I would prevail as this was obviously a scam. After one week, PayPal sent me an email informing me that my claim has been denied as the package tracked as “Delivered” I attempted to refile, which resulted in errors on their page with an “Oops, there’s something wrong on our end” message. These butt-wipes sided with the scammer! I’m shocked and appalled that they would not honor what they claim. I am finished with them. It’s no financial hardship, but the principle. I get better protection from my credit card companies. I have cancelled my PayPal account ending a 20 year relationship. I’m just glad I found out how untrustworthy they are for a relatively small amount – I suppose it could have been worse.

    • Pat

      I had the exact same thing happen to me. Ordered a grill from vicomes.com. Turns out to be a scammer based in Vietnam. PayPal sided with the scammer. I disputed the charge with my credit card company. So hopefully I’ll get my money back.

      After having been a customer since 2000, I’m going to close my PayPal account after this episode.

  • david smith

    My online gaming company afterlifeservers.com have used paypal for two years. i logged in yesterday to pay colocation and control panel bills. To my dismay i find my account locked with no reason. so I checked my email. there was only a link to their terms of service. i have read and reread all of it. we have not broken any rules nor have we since we started. I called them and they will give no information. they have my money on hold for 6 months. they will of course accrue interest as they illegally hold my money. They have effectively ended my company in one fell swoop. They won’t give me any reason why. I think i have figured it out. they just want to keep making interest off of my money. They are a scam company and I wish I would have looked further into their shady practices long ago. They got us for over 2 thousand dollars. My advice is don’t let them get you as well. A bunch of crooks are all they are and they need to be made to answer for themselves in litigation. If i could afford it I would start a class action suit against them.

  • Paul

    PayPal has taken the side of a FRAUDULENT business calls Plusizebras.com. They use STOLEN pictures of Hand Crafted items to Misrepresent the shoddy Chinese merchandise they sell. I sent PayPal copies of the Pictures they used AND photos of the Actual items recieved. PayPal will not issue a refund unless I pay for shipping to send the items back to China and for Insurance and Tracking on the items for the Convenience of the FRAUDULENT Seller… A Cost GREATER than the Refund! They also REFUSE to REMOVE the FRAUDULENT Seller and close their account even After I presented PROOF of the FRAUD! So PayPal is aiding and abetting FRAUDULENT behavior that HARMS their own trusting customers! PayPal is Criminal and guilty of FRAUD themselves!

    • Lydia Diane Goldman

      I agree
      They are doing same to me
      I purchased a flat iron from this bogus company Woofixy- who you can no longer find ads for- and I’m told the same. Ship the trash back to China. Which will cost more than I paid. It’s fraud and PayPal is aiding and abetting this fraud.

  • Carol Kimball

    I’ve used Paypal for years. I recently bought an item which I paid for with PayPal. The product was supposed to be a sweater and was a thin t-shirt with the picture of a sweater printed on it. The product was shipped to me from California. To receive a refund the Seller is requiring me to ship the product to China by certified mail. Even though I never dealt with China PayPal is enabling the fraudulent company by allowing it to require an expensive and cumbersome return. I have a California address from which it was shipped to me. I’m disgusted with PayPal after 2 months of dealing with customer service. It’s time consuming and uselesd

  • Cara

    I tried disputing a transaction after the item stated it was a cotton turtleneck in the title and it was made of polyester. I was told I had to return the $28.11 to China for $36.00. After doing research, the company was counterfeit and fraud. I filed a dispute with the Federal Trade Commission. Facebook took down their page and the business now is nowhere to be found. Paypal still refused to refund my money.

  • Jesse Cleveland

    SCREW paypal. These friggin morons closed my account and wont tell me why. No explanation. Whatsoever. Apparently i somehow violated their policy and they wont tell me why. Ive tried calling and now the only option i have is to write a physical letter to the headquarters?! Screw them ive been loyal to PayPal for years then I get treated like this. They can go to hell. Hope they burn.

  • Larry LaMay

    Pay Pal refuse to transfer my money to my bank. Money was sent to me from a legitimate longtime Pay Pal account holder. My wallet shows that the money is there and eligible for transfer, but when I try too transfer it I get an error message that says that the transaction can’t be completed at this time, try again later. I have contacted their customer support telephone line and all that they can tell me is that since this is the first time I have received a payment that it is on hold. Originally I was told it would be released after 72 hours, but that has already passed. Now they say they do not know when it will be released.

  • frank

    ordered a office chair from 49 sale the company is fake,
    a scam the chair cost 47.00 it never was delivered, yet
    I reported it to pay pal and they checked into the matter
    and denied my claim because ups showed that it was
    delivered the package weighted 1.90 pounds, and I didn’t even get that, what kind of office chair would
    weigh only 1.90 pounds the box would weigh more that. I looked on line and others have had the same problem with that company 49 sale and they were also denied Its a shame that pay pal does not
    investigate who they let have a pay pal account to
    rip people off.

  • Theo

    Paypal really let me down. They sided with a crooked merchant. I purchased 2 ion rechargeable lithium batteries from a seller in the USA as indicated on Ebay and the batteries shipped from chicago. After a couple of months the batteries stopped taking charge. Paypal sent me a return address in Chinese and asked me to shipped the items to China. the cost to ship batteries to China is well over $350. Paypal is insisting on me shipping the stuff to China or they will side with a croocked seller. Shame on you paypal and moreover start having USA employees handling the customer service desk for us customers in the USA. Shame on PAYPAL. I’m canceling my membership with Paypal and Ebay
    Theo

  • Janet Hermann

    I paid for 3 airline tickets from United and 1hotel room all using PayPal. I cancelled all within 24 hours and got refunded. Great right? No. PayPal never refunded the $3000.00 on my balance. In my account it says refunded but my balance says otherwise. I called several times being told the balance is correct. So I called about the finance fees still there for those refunded purchases. After a long time was told uh oh..our bad. So they said my balance was right but will not charge these interest fees. (Pay 6 months, no fee deal)
    Then I added up my financed purchases and it equaled the amount of what I bought and of what I was refunded which obviously I wasn’t refunded. I called again and added it with person on phone. Lo and behold now I am right and again ‘our bad’.
    But I never got an acknowledgement letter so not sure if this was really it for me. She had said I was paying off what I was supposed to be refunded.
    Guess a lawyer is in my future

  • Jerry M

    I haven’t used my paypal in several years and I’m trying to re-activate the account. paypal recognizes my email address, but not my password, or security questions. I talked to customer service which did not provide any actual customer service. All the paypal account information resides in the paypal servers but they cannot delete an account even when they know the account is not accessible by the acccount holder. Their best and final answer was “create another email address and a new paypal account”.

  • Dottie Tighe

    I made a purchase of shoes using paypal. The shoes did not fit. The return policy at purchase stated within 30 days of receipt, original package and receipt. I followed policy and company said…we have low profit so please sell to a friend…LOL. I contacted paypal. I again jumped through all paypal’s hoops. Paypal denied my claim stating “We have reviewed this transaction(s) and are denying your case(s). This decision was made because if an item is materially similar to the seller’s description, we do not consider it to be significantly not as described.” So basically not what I wanted, not anything I can use but too bad for me. This is why there are so many scams for online purchases. I will not be using paypal again.

  • Maryann and Eugene

    My Husband has a PayPal account it’s the online banking kind. They say we cash checks in minutes Yet everytime we get a personal check written to him, USUALLY from Family members, PayPal denies us!! And says they need the person who write the checks phone number!!! Ridiculous and EMBARRASSING!!! I AM DISGUSTED WITH PAYPAL. My Husband is a Good man and he was a hard worker up until August 8 2019 when we rushed him to the local ER to find out he has Grade 4 Glioblastoma brain cancer so he can no longer work and we have been STRUGGLING to get by. So Family members write us checks when they can and For PayPal to basically accuse my Sick Husband of being a piece of crap is APPALLING!! From now on I will go to the issueing bank and pay thier fee show his I.D. and then maybe we can put money towards the over due bills because of this Cancer our lives have been turned upside down and For such a Big Well known Company to lure us in with Phony promises and lies that they cash checks in minutes, PayPal u Should bs ashamed of Yourselves!! We have spent a lot and lot of money in the past through your company, never again! It’s Sickening how you treat your Long time Customers makes me sick!

  • Misty Faucheux

    I got scammed out of $70, and I reached out to PayPal to dispute the charge. Without even investigating, they flatly refused to reverse the charge. I paid with PayPal credit thinking this would be safe because no matter what I did, the system would not let me add my credit card. If it had been the latter, the charge would have been reversed. Paypal never keeps my card or bank account info, and now it even supports scammers. Ridiculous.

  • Richard

    They have. Been holding my funds for no reason. Bad business practices one person complained over their mess up an PayPal took their side over mine wont give me a clear explanation of why my I mean MY MONEY is being held for no reason at all

  • Leonard John Cremer Sr

    SYNCHRONY has don me wrong several time, I had an account with Rooms to Go and a health payment card. When SYNCHRONY took over these account they closed my accounts which I paid on time and paid in full. Now SYNCHRONY has taken over PayPal credit.

  • Sandy Meade

    I am extremely frustrated that every credit card transaction/payment I attempt to receive through PayPal is put on a 30 day freeze. PayPal takes their “cut”/fees immediately, but will not allow me access to the monies. A few transactions they have allowed me a small percentage of the deposit but my latest transactions shows that I have complied with all requests to confirm my indentity and have partial funds available to use but when I go to use the funds I am barred from access. PayPal is unethical.

  • Barbara Courtney-Lau

    I placed an order from a wed site on Facebook (I know I shouldn’t have done it) back on Aug 26th 2019. According to them the product takes 7-20 days for delivery. Well 21 days go back, I get PayPal involved. I tell them what is going on, they set up a dialogue with the seller. They say, it now on it’s way (32 days after the purchase). I wait for a tracking #, check up on it, it’s in China for 2 weeks, than calls off the grid. I tell this to PayPal, they continue to cater to the seller, I than file a resolution complaint. That was first week in Oct 2019. They put the date to resolve within 1 week. That was 3 weeks ago and still waiting for the product or PayPal to hold up their agreement with me about my refund. As of today, they said it will be settled Nov 5th, that is the 6 time the resolution date has been pushed back. PayPal has not honored its agreement with me, so I will now turn this over to law enforcement. Was only 40.00, but the principal is that buyer who are not bring them big business are on their own. I will never do business with them again, they are only out to make a profit.

  • Cynthia A Zamarro

    I am a frequent ebay seller and buyer. I had a dispute with a buyer and ebay closed the case in my favor. The buyer opened it up with paypal to try to collect this way. I refunded her money through paypal to avoid the aggravation. Paypal always awards the buyer because that is how they make their money. They ruled in her favor and paid her again. I had spent at least 10 hours on 6 different occasions on the phone with paypal and they indicated my payment was logged. I began to realize their canned response of “I understand how you feel”. No they don’t and management is the same way. They told me the dispute is now with them but they would write to her to try to retrieve the $470 overpayment. They just wanted to appease me and get me off the phone. They never wrote to her. I will never use paypal again. They are fine until any issue arise. These people are like robots and have no conscience and in this case, neither did the buyer to keep all the money.

  • Jon

    Paypal has absolutely insane policies! Somebody that sent me a payment, disputed it a month later because it wasn’t authorized? They had problems with their credit card they said & then they said corporate had issues & dinged me! I have never even paid a dime for CC fees! 2 minutes after I got the email saying my account had a negative balance, I provided funds immediately from checking …. now 4 days later my account is still locked :( I cannot do even CC transactions! PP says they cannot do anything!!! PayPal incites violence with the way they handle transaction problems!!!!! The Absolute worst customer service of any company!!!!!!

  • Adi begovic

    Worst company ever,they hold your money for 21 days .i would never recomend this to anyone.there are much better option to transfer money,pay for stuff or whatever.i have money on hold for days and they can keep it as much as they want.in my case 21 days but when i get it i am never using it again.also they charge a big fee for every transfer and when you finally get your money and want to transfer to your bank it takes another 3-7 days.paypal sucks

  • Ray Rosa

    I believe Paypal has purposely built a scheme to increase the number of new accounts and daily earnings/withholdings. This is done by taking a Paypal customers account like mine and holding the money citing “security review.” After completing all “security tasks,” then saying “internal security review,” for 72 hrs. Then funds still not released, they say internal review 48 hrs, and then 24 hrs, and then 48hrs and so forth. 17 days go by, money is still in there. I open another Paypal account and transfer money just fine. So what happened, I increased Paypals daily withholdings, and I opened a new account. 1 customer like me. Multiply that practice across the US. Now you know how the stock valuation is increasing.

  • Kim hernandez

    I have used payal for 16 years with no issues. It has been recently that a vendor has been charging my paypal account without my authorization. I have requested a refund and cancelation of the recurring payment but they continue to charge me even after I have used paypal’s cancel recurring payment. Paypal has denied my claims and the vendor keeps charging me. so I’ve had to remove all payment method. I will no longer use payal.

  • Dariush Aboonasry

    My experience was negative with pay-pal they are slow and they are not effective about resolving customer issues. I have been calling several times to get my money for the item seller did not sent me.they are not giving my money back like they promised. This was a e-bay purchase non of them responding and not interested to solve it, and the keep you on phone for ever.

  • Kim Bare

    In August I cancelled an auto payment with Cyberlink. I resigned up for the same service for $103.99 a year. On Sept 26 I received a notice from my bank my account was overdrawn because both $103.99 and $129.99 were charged to my account by Asknet (the company who processes charges for Cyberlink). I didn’t have money in my account for both charges because both charges where not supposed to go through. I contacted both my bank and asknet. Asknet said they saw both charges and said the $129.99 should not have been charged to my account. They again cancelled the subscription for $129.99 but left the correct one for $103.99. They then immediately refunded the $129.99 on Sept 27th to PayPal.

    However, PayPal continued several times to collect the $129.99, so I called them, wrote to them, and emailed them. They told me I didn’t cancel correctly because I had to cancel with Cyberlink AND PayPal. This is absurd. Then they said the refund was on hold because the charge didn’t go through the charge that should never have been presented in the first place. I contacted Asknet AGAIN and they said if PayPal is still trying to collect the money it is UNAUTHORIZED! However, because I have more important things to worry about, I put money in my bank account so that the charge would go through and PayPal could process the refund. The charge cleared my account and PayPal has had the money since October 4th, which was confirmed by my bank. It was in PayPal’s bank account on October 4th. On October 5th PayPal claimed the money would not clear my account until October 9th and I would get the refund after that. They have had 2 times the refund – from Asknet on September 27th and from me on October 4th. Yet they still refuse to give me my refund – for a charge that should never have been processed in the first place!

    I have talked to several managers and even today on October 8, 2019 I keep being told the money has not processed my account (is cleared the clearing house into Paypal’s account on October 4, 2019) and that they cannot refund my money as they already paid asknet. I reminded them that not only have they had my money since October 4th, Asknet refund the money on Sept 27th making Paypal “whole” again, but the manager just keep repeating the script they have been handed instead of actually listening and stating very INCORRECTLY that the money has not processed from my account.

    So, to recap: PayPal charges my account even though the subscription was cancelled. They were refunded by the merchant on September 27th. They continue to charge my account with unauthorized charges, causing my account to overdraw as I was not expecting them to charge me 2 times for one service. I finally put money in the account just so they could go through their ridiculous process and refund my money. They were refunded 2 times, once on Sept 27 by the merchant and once on October 4th by me, yet on October 8th they are still refusing to process my refund.

    If they hold refunds for days after they receive them on even ¼ of the accounts for which they receive refunds every day, they are earning hundreds of thousands or millions in interest on money that is not theirs. Their practices are shady at best and possibly criminal.

  • Beth Richardson

    Back in August, I used my PayPal business account to send money to a friend. Because it was a personal transaction, I very carefully specified that the money come from my Wells Fargo card instead of the balance of my PayPal account. But PayPal wiped out my balance anyway, only taking the remainder from my personal card instead of the full amount. I spent hours in chat and on the phone complaining and trying to get a resolution. They couldn’t put the money back but assured me it was a technical glitch that had been fixed. They said it would not happen again. Yesterday, I sent more money to the same friend. Same result. My PayPal account is what I use to pay business expenses. To have it used for a personal transaction not only screws up my records, it takes away the money I need for my business. They want me to jump through all the same hoops they put me through last time. Not happening. Fool me once…etc.

  • Laurie Hamilton

    PayPal does not service its online chat service – it is “unavailable “. – if you then try to email- emails are repeatedly responded to with an “automated response “ even when that response says if you reply to it customer service will assist you with your need – that is false – for EVERY reply you will receive the same automated response. There is no service to be found there. Also if you noticed eBay account pages no longer seem to display a “balance “ for those who sell thru eBay and have funds deposited there on PayPal. I noticed recently that my balance just disappeared (I see PayPal complaints by others alleging theft of funds) Tried calling and I was lied to about the balance that was there and when it disappeared- found online statements proving this. I am inclined to believe that PayPal has theft in the system somewhere. Time for a new bigger lawsuit against this company.

  • E John Rager

    1 star: Bad
    9 minutes ago
    PayPal and Xoom were a terrible experience!
    PayPal and Xoom were a terrible experience today when we tried to transfer money to a family member in Europe. Their representative spoke very poor English, very difficult to understand, and there was a lot of background noise, which didn’t help at all. They wanted a lot of personal financial information which we were very suspect of because we didn’t understand why they needed it or what they would do with it. In the end we canceled the attempted transaction and closed our accounts with both companies. We then read Consumer Reports article on transferring money and found the the recommendation for TransferWise. We contacted them and had a very successful money transfer and a very pleasurable and satisfying experience. We would like to alert people who want to transfer money abroad to definitely NOT use PayPal and Xoom, but to look into using TransferWise or a similar company!

  • Darrell

    PayPal is deliberately stealing money when doing international money transfers. They admitted doing this mistake on my last 4 transactions, but won’t respond to give me the refund. Here is my email to the with the details:

    This is my last transaction. Based on your conversion rate (1 TWD = 0.0307 USD), you should have charged me NT$17,652 TWD. instead you charged me NT$18,714 TWD. Why is this? I’ve sent 4 email on this and have had no answers from PayPal.

    Transaction Details Transaction ID: 7CX175469L606882A September 5, 2019 Payment amount sent $575.00 USD PAID WITH MASTER_CARD 2428

  • Cheri Cavender

    I used PayPal for an Insurance Claim payout bacause I was told it was quicker and safer than a check. Complete nonsense. PayPal is holding my money for 48 hours because “the amount is unusual for my account”. Well of course it is. It doesn’t matter that it comes from an Insurance company not an individual. They are keeping my money. Period. And it took 3 phone calls and about 20 minutes to get to a person, who could not help. Awful Do not use this.

  • Randy Cash

    To date (9-29-2019) my very worst customer service experience was given by PayPal.
    We all know PayPal has a policy in place to protect buyers funds. This in itself is a good practice. We all want to be able to purchase items online safely.
    My issue is with the ” funds available” not being instantly transferred. PayPal has an option to pay 1% of amount being transferred and have the funds “instantly” moved to your linked debit card.
    I have had little success with the option. Most of the time when I attempt to do this, it does not work. I receive a message stating that further review is needed for the transfer. Although it has been significantly longer than the 24hr hold after the product was delivered (and receiving positive feedback from buyer)…my transfer of funds is still being prolonged by PayPal’s system.
    What does this mean? After several calls to customer service, I am told that the “instant” transfer is under review. I asked to speak to the person’s or department handling the review. I was told that there is no department in charge of the review. “It is the system” that reviews the transaction.
    To this I replied…” So my funds are still being held by PayPal?” “No” says the representative…”your transfer is under review.”
    For an additional 24 hours after the “30 minute instant transfer” was initiated, I still have not gotten the funds transferred to my debit card.
    Is this an experience unique to me? How is a 24 hour+ review of transfer, any different than a hold? Why does PayPal customer service not have the ability to answer the question of…when I might expect the transfer or “review” to be completed?
    This to me is just another way PayPal is holding money that should, by their own guidelines, be released.

  • Greg Murrow

    I used to have a licensed legal stamp dealing business, operating out of Las Vegas, Nv.
    PayPal wiped out my company in 2016, by claiming I opened up about 49 charge-backs against my vice president. PayPal made it all up.
    I filed a 4,017 separate count lawsuit against PayPal in 6-2017 Case#17cv311767.
    I lost the lawsuit in the Superior Court of California in San Jose.
    I then defeated PayPal and their attorneys Holland & Knight LLP in the 6th Appellate Court in San Jose on 2-13-2019. Case# H045352
    I am still fighting the lawsuit.
    I have enclosed the you-tube link which explains this tragic story.
    Please watch it.
    I have withstood massive police investigations by numerous police agency’s over this lawsuit, as PayPal keeps trying to keep this case swept under the rug and hidden from the public.
    PayPal is corrupt and crooked. Do not use them.
    Greg Murrow

  • Tee

    PayPal will hold your money for 21 day MINIMUM when you and the consumer confirm satisfaction with the product/service. They hold money to collect their own interest. PayPal has impossible customer service. You have options. Choose another option if you would like to access your money.


    This post will help: Best PayPal Alternatives
    -Phillip

  • Margaret Skoog

    I have filed 2 separate disputes with PayPal about substandard items I received from China. Both times I was denied a refund. PayPal does not protect their buyers! I will never use this company again. Beware that this doesn’t happen to you.

  • Greg Hansen

    I continue to be harassed by PayPal. All I tried to do was get a refund from a seller. The seller did instruct PP to give the refund but when I tried the best to figure out how to get it back in my bank the only option was hit a refund button on my account. No other option was on the refund page so I hit the button and they credited the seller? Then they claimed I got my refund. In short, I finally got the money back in my account but now they claim I have had fraud and have amped up my security to get my money to where if feel like the criminal! They made the mistake! That refund button didn’t belong on the refund acknowledgement page. But apparently PP is to big to admit their mistakes an harass the clients instead when they complain.
    Month later, just tried to enter the code they had charged my CC for to get my CC security cleared and it said “We can not process your request at this time” but didn’t say why!

  • Robert W

    Tried to add a new debit card to my pal…couldn’t do it on the app…online…or by telephone. Horrible experience…I’ve canceled my.pay pal account and I’m filing a complaint with the Federal Trade Commission….since the process so many credit cards a problem with them makes it all but impossible to buy online….Horrible service…RUN FROM THEM.

  • STEVE WALTHER

    Pay Pall Does Not correct errors by vendors and correspondence that allows for baits and switching products, then telling purchaser not to bother with return or not sending return information to process proper credits for ITEMS NOT ordered, via bait and switch tactics. THEN PAY PAL freezes without notice and stalls or completely eliminates future purchases that require Pay Pal as the ONLY way to purchase, the Ebay notices DO NOT address correctly what PayPal is doing to eliminate the transaction. PayPal ask, but does not update credit card info AND while on the phone with 1 3 way call, my credit card rep and Ebay customer service, at length, Ebay Could NOT do any more than relate to PayPal as the fault.

  • John Requard

    A merchant from the UK charged my Bank of America VISA through PayPal a small charge of around $20. I did not authorize the charge. I promptly filed a complaint with PayPal that was immediately rejected for the fallacious reason that I had authorized the charge. The transaction was some kind of scam but PP accepted the word of the merchant rather than mine. I closed my PP account and filed a complaint of fraud with the bank. The bank removed the charge. Why PP so callously rejected my dispute of the charge is puzzling and I will NEVER deal with PP again.

    • Brian Duvall

      Started selling items on ebay that i get from yard sales, storage units and estate sales. I found a very ggod buy on some items at a estate sale and sold them on EBay. Paypal requested info from me because of the amounts and I provided everything they asked for except an invoice from a supplier. These were open boxed items from an estate sale. Of course there is know supplier. People sell crap on Ebay all the time and Im sure there is no supplier. Now they are holding my $5600 for 180 days and Ive had to refund over $400 in items due to this issue. HINT to the wise. NEVER USE PAYPAL FOR ANYTHING. I just started a 501c3 and opened a website and the first they i didnt was remove PAYPAL as an option for payment. There are so many other ways now, just ask EBAY who is ditching PAYPAL too!!!!!!!!!!!!!!


      This post will help: Best PayPal Alternatives

      -Phillip

  • Pilar

    Horrible! This company supports shipping scammers. They help out scammer wozess.com. Do not buy from this site because PayPal will help steal your money without proving a thing. The customer is always wrong. Watch your money with this company because if they help one, they help more scams.

  • John

    In the ten years or so of being a PayPal account holder I have had mostly a positive experience. I occasionally get issues with customers from dodgy countries claiming they never received their goods and demanding a refund. Despite proof of shipping PayPal always sides with the buyer and $100’s are lost.
    But just recently PayPal have started to freeze payments from buyers for up to two weeks claiming I am a new account holder and they need to build up a history.
    Of course this is nonsense and I eventually got to talk to someone via email (their hotline would cost me $1 a minute). After getting the runaround they eventually said that it was procedure to freeze payments if they believe that an issue could arise from the transaction, that it could be problematic. So far all frozen funds have been for items sent to USA, Australia and UK, countries I’ve never had issues with before.
    This practice is unjustified in my opinion. But what can you do. PayPal holds on to you money, gains the interest on it, and when they have waited a predefined amount of time they will release your money.
    I have a small online business and use PayPal to accept payments from abroad. So far these freezes have only been an inconvenience. But if they persist and target larger amounts, then this will start to impact my business, something I suspect PayPal don’t even consider.


    This post will help: Best PayPal Alternatives

    -Phillip

  • David

    Orange ground screws were advertised on Facebook at a great price. I bought 5, paid for via PayPal. When the product arrived they were not Orange Ground screws as advertised and as shown on my receipt (shipped from China).. What i received were much smaller gold tent stakes.. they can be purchased on Amazon .. shipped Amazon Prime for about $1.20 ea. I contacted the vendor they offered a small discount.. I declined since even at that price they were over 3X the cost of Amazon. I contacted PayPal and sent them all the info. Paypan said they would look into it. Paypal contacted the vendor.. The vendor said ship it back and I would get a refund. The cost to return to China was 2 x what I paid for the item. I showed PayPal the info.. PayPal sided with the vendor.. This is a known scam.. PayPal admits it’s a bad deal.. Advertise and scam the customer and make the return so costly it makes no sense to pursue the return and refund.. SCAM vendor makes money.. PayPal gets their cut..

  • Ronald William Dean

    I had a massive headache trying to remove an old bank account and verifying a new one. The website was not helpful, the live chat was not helpful, and the automated phone service I was sent to was not helpful. No resolution. They still have my money and there is no entity at paypal that seems to be able to resolve my account problems. Terrible customer service. Terrible web site.


    This post will help: Best PayPal Alternatives

    -Phillip

    • Staci Lambert

      horrible horrible horrible company and has made me lose all hope in humanity I was basically told that because they think I fraudulently opened multiple accounts even though I found out about the multiple accounts after I disputed a transaction they gave me the provisional credit I provided them with a police report that not only showed my husband’s ex-wife had opened not only PayPal accounts but credit cards and such in his name all.So the last few weeks they would limit my husband’s account asking for a bunch of information and proof of identity so we would send them everything they would ask for that only he would have. then they would release the limitation for about 24-hours hours but during that 24 hours they would limit my account asking for certain things to be uploaded so they could verify identity and such on me so we would do the same thing and send them everything they ask for then they denied all my unauthorized transactions and my husband information was sent to them so we both have sent our photo IDs which was our drivers licenses sent them a copy of the police reports that show we were victims of identity theft and also have notes from the officer about what was found on his ex-wife when she was arrested which included PayPal debit cards one of which my husband had ordered himself that’s how it all started and he never received it but didn’t think much of it because he had other things he was thinking about that was about the time I was diagnosed with pancreatic cancer and we were dealing with doctor’s appointments and such he was not working for a few weeks after we learned of my diagnosis so he didn’t think much of it because the reason he got the PayPal debit card was his employer stopped issuing paper checks and had everyone go direct deposit because they are a trucking company and it was much easier to pay the drivers (who were never in one spot because they were over the road) with a debit card then a paper check and we did not have a bank account at the time and I had been using my account for deposits and enjoyed using my PayPal because I had a good experience and had had no issues with PayPal. So anyways my husband spaced that he had opened the debit card until my PayPal account had unauthorized transactions and we were disputing them and PayPal was denying my claim even with proof which after they denied it they took back the provisional credit which took my entire paycheck. so we were trying to move everything over to the PayPal account my husband opened while we appealed with PayPal on mine. but when trying to log in to his account it said the password was wrong so he did the forgot password and was able to get in by changing the password that’s when we found out that there had been purchases being made on his debit card that he never received 27 to be exact so he explained everything to a customer service person they opened a dispute and issued him his provisional credit and he provided them with the police report that we had gotten the day before and after putting two and two together that’s when we realized that the one of the debit cards that was found with his ex-wife when she was arrested was the one he never received so you would think that with everything we gave to PayPal it was pretty cut-and-dry what had happened to both of our accounts even the police put that together. So we escalated the appeal and wanted both cases really looked at with the 3rd police report. so all this time we’re dealing with unauthorized transactions screwing up the account and then they start limiting our accounts back and forth his than mine his than mine then when we escalate it that’s when they permanently limited our account and say they no longer want to do business with us and they say this on Thanksgiving day which is yesterday so no way to contact are employer to have the direct deposit that was going to go in today stopped so I talked to PayPal they tell me that because it is a limited account it will reject the incoming deposit so I did not bother our payroll person at work with stopping the direct deposit because I was told it wouldn’t go in it would be rejected and I would just need to talk to my employer here we are Payday the day they said that it would get rejected and it did not it went into the account I know PayPal is saying that they have to hold it for a hundred and eighty days I called them crying because my life depends on this if I miss another week of chemo like I missed last week because of PayPal all the chemo treatments that I have had before no are all for nothing you can’t just stop and it’s a 40 mile each way trip for me to go to treatment and I was told by three different customer service reps it didn’t matter so someone’s life dies not matter to them and that makes me sick

  • Paul

    paypal has become a mafia, they have the monopole, blocked accounts and keep the money not for 180 days but for ever, these guys are theifes and they need to be reported to the LUxembourg police asap.
    they dont pay taxes, they defraud customers, block account and keep the money,
    Paypal is a big mafia and they will loose soon, you will loose all soon Paypal, you ll see.
    The police of Luxembourg have a special office just for paypal claim, contact them.


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  • Richard Jeske

    PayPal has the absolute worst email support on their web site. I’ve tried to use it 3 times. Each time, the person responding simply copies and pastes some text from their web site (I could have done that myself). When I reply stating that my problem was still not resolved, I never hear back from them. Even after asking for an update on my case, I get no response. PayPal should really consider removing this “feature” from their web site.


    This post will help: Best PayPal Alternatives

    -Phillip

  • Elizabeth Mabrey

    We have been using Payflow Gateway since 2005. Issues just all the sudden started. My staff worked with the support for 3 hours being bounced back and forth – still no clue how to fix it. Productivity clawed to 10% of what it should have been.

    So, the only message I got back from the support – they put my case “on Hold”.

    How could they expect us to do .. hand write every customer’s CC everytime and hand key them in?! Even that will take minutes to process one as it kept timing out..

    They are aware of this is a production issue. Apparently, our average $30K monthly volume is not big enough for them to pay attention and help.

    4 days gone by , no update whatsoever.

    I understand that Payflow Gateway is a legacy system. However, if they are not going to support it , or putting such low priority that customer can no longer process payments in a timely fashion, they should at least notify me and ask me to consider to switch.

    Instead, they just pretty much ignored this severity of this case.

    I have a strong feeling that it is the negligence of this production issue is to force to migrate to another fee structure and gateway system. My current fee structure given to me about 6 months ago is much lower than their common fee structure. So, it almost was clear to me that they wanted to switch to a more up-to-date paypal gateway and a different fee structure. This way, they are not the one breaching the agreement of the low fee structure given to me.

    Considering paypal fee structure is really high comparing to a lot of merchant service out there in the market.

    This is unethical practice!!! I highly recommend everyone to do a bit more investigation before going to paypal.


    This post will help: Best E-Commerce Merchant Account Providers

    -Phillip

  • Gatis

    Worst of the worst.

    Paypal is like a broken bank that unsuccessfully tries to act big.
    They manipulate your funds and hold them for no reasons and write down everything to security reasons. Step up your security policies, PayPal, they absolutely suck and make no sense. You keep holding transfers for 72h and state that 2$ fee won’t be charged but charge it every time anyhow. You simply block one’s account and do not allow to withdraw PayPal credit, charge ridiculous fees for every transaction and fail to provide so much needed customer service.
    BAD BAD BAD


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  • Rebecca T Dohm

    Once you close paypal..you are out for life
    Nice ppl rite?
    I was on the phone all morning to change my preferred method of payment of my pay pal acct. of 10yrs
    but I became so outraged by waiting.tranferring No results..I have closed paypal…never to return..DONT NEED YOU
    NEVER DID


    This post will help: Best PayPal Alternatives

    -Phillip

  • George

    do not deal with these people because they will treat you like a criminal if you are seller on ebay. Sold an item with no returns to a merchant who decided he didn’t like it he went to ebay to return and ebay closed the case and he went to paypal fabricated a story about the item and they made me give him his money back even though I could prove everything he said was a lie. he open the item as apart and he did 3 deep scratch and i send them the whole information with the pictures I have never been through a more frustrating experience in my life.and this is not the end after return and refund the buyer and they charge me fee twice first when i sell and the second when they refund the buyer , but before that couple days i took screenshot to my paypal account showing the activity and the balance then after refund the buyer i took another screenshot and i call the ” professionals ” on paypal they don’t know where is the different and after transferred me from one to another they found the different and right a way the refund me the fee .it’s not about the fee how many seller they cut from them twice they are stilling money from the buyer and the seller be a ware keep far if you have another option


    This post will help: How to Fight Chargebacks and Win

    -Phillip

  • Kay

    My account has been permanently banned for no good reason and PayPal will not allow me to have it back. I can’t even do online surveys that only accept PayPal because there is no way for me to get paid . Anything that has to do with blogging, e-commerce, or surveys are nearly impossible because PayPal monopolizes the industry on almost everything online. For this reason I hate PayPal and I cannot earn a living online because of them!


    This post will help: Best PayPal Alternatives
    -Phillip

  • Jade

    I have 2 bank accounts on Paypal. I put one of them as my main so all my payments should be charged on this one. But, no ! Surprise ! They charged something on my other account and I didn’t have enough money in it so 48$ fee for me. After like 4 emails and answers from 3 different people at customer service, someone FINALLY admitted that they made an error. BUT it’s not their problem ! They won’t refund me. WHAT? It’s YOUR error and I’m the one who has to pay ???? BAD CUSTOMER SERVICE.


    This post will help: Best Merchant Accounts for Great Customer Service

    -Phillip

  • SUSAN

    A refund payment was credited to my Pay Pal account in full after some discussion. For days the refund was not reflected on my Visa.

    I contacted Pay Pal many times. This is not easy to do. They don’t answer some phone calls and try to push you into your discovery by way of links, “resolution centers” , “chats” etc. In fact, Pay Pal was not honest with me. They stalled about having received the refund; prompting me to file a “case” … that could take 14 days to review…. while they held the money.

    I harassed the vendor until I had proof of payment to Pay Pal. Finally, after confronting them for three hours with transaction copies, and a group call with my bank, Pay Pal relinquished my money.

    It’s frustrating, time consuming, unnessary and disheartening.


    This post will help: Best PayPal Alternatives

    -Phillip

  • Ellie papczun

    All I can say is I have been trying to set up an account for a couple of months. Every time I think I have, I haven’t .Customer service is absolutly horrible and can’t help with the problem. Every person I speak to tells me something different. I have entered my information over and over but every time I try to log in it tells me nothing is confermedeven though it was supposedly confermed from the time before. Not trying again. Don’t trust this thing with my money.


    This post will help: Best PayPal Alternatives

    -Phillip

  • Leana

    PayPal Credit customer service is awful! I made several payments pre-paying my account and requested specific allocation of these payments to promotional terms expiring first. All payments have been misapplied! I spent countless hours calling and speaking with what sounded like employees located in India who had no clue how to help and provided conflicting information. The last rep I spoke with assured me that all payments will be posted as I requested but it will take one or two billing cycles. A few months ago, I had the same pre-payment issue and spoke with an American customer service rep who quickly understood what I was asking and applied the funds correctly without a follow-up. If the prepayment doesn’t post as I requested in two billing cycles, I’ll close my PayPal credit account. You cannot trust your money to dangerously incompetent people!

  • Rena

    I did not know that one of the transactions that I made for $44 was paid for using PayPal credit. I have been away and just logged into my Paypal account to discover a balance of $72. When I called, I was told that there was a late fee of $28 attached because the $44 was supposed to have been paid by 7/15/19. Today is July 19, 2019. If the amount would have been higher than $100, there would have been a late fee of $28 plus a very high interest fee.
    I cancelled the PayPal Credit because I think these fees are usurious and unconscionable.
    I will continue to use the regular PayPal but will never use the PayPal credit. Consumer BEWARE!

  • Bridgitti Knox

    I bought $170.00 worth of clothing from a company name BerryLook that has thousands of complaints regarding ordering merchandise from then that don’t fit. I return the items to BerryLook via UPS with a receipt saying that it received the clothing but they would give me $80.00. I keep calling Paypal and they want to say it’s a company out of China so they can’t refund. I received this email from stating below:

    marguerite from Berrylook.com
    Thu, Jul 11, 10:37 PM (5 days ago)
    to me

    Dear customer,

    We are sincerely sorry for the inconvenience to you.

    For your order E1051134

    I have checked with our financial department, your refund has been issued on 2019-07-05.

    If there will be any problem, you can just contact with us.

    Wish you and your family a blessed day.

    Best regards,

    marguerite
    Customer Service Team
    http://www.berrylook.com

    Now PayPal is telling me they are lying and they will not refund my money.

  • Michael Byerly

    Do not deal with these people because they will treat you like a criminal if you are seller on ebay. Sold an item with no returns to a merchant who decided he didn’t like it and he went to paypal fabricated a story about the item and they made me give him his money back even though I could prove everything he said was a lie. I have never been through a more frustrating experience in my life. I am cancelling my ebay and paypal accounts and will never deal with them again


    This post will help: Best PayPal Alternatives

    -Phillip

    • Rick

      I just got conned out of a thousand dollars through paypal/ebay. They seem to allow crooks to “use the system”, and then find in favor of the crooks. Costly lesson for me, so if I can help anyone out, I will.

  • Steve

    Apparently everytime I’ve paid with my Paypal account for the past few months I have been getting signed up for automatic payment renewals. This includes purchases from Microsoft, Petco, and various other online vendors that were one-time purchases, not subscriptions to services. I also noticed that I was recently charged $10 for a service that hasn’t existed for 3 years, but for some reason they’re still paying out to the vendor.

  • Robert

    I purchased an item online and trusted the purchase because it was used with PayPal. I received a tracking number from the seller and looked forward to my purchase being delivered. The purchase was delivered to another address. After doing some basic research, I learned that this company takes your money, steals a real tracking number from UPS or a legitimate company and you never hear from them again and you never get the product you ordered. This experience is well documented on many websites that the same experience happens to every customer. The tracking number that was stolen was from a pool company that sent a filter system to a legitimate customer, because UPS gave me the address and I visited that customer. I ordered furniture shelves that this company has nothing to do with. The pool company has started a fraud investigation. UPS agrees it was fraud and has started a fraud investigation.
    PayPal literally says they do not care and that tracking number was provided by the seller (the stolen tracking number from a different company and delivered to another address not mine). I’m out my money and no product and no resolution and PayPal says tough luck. I have contacted them 4 times to give them a chance to rectify their wrong. I will NEVER USE PAYPAL ever again and would never trust them. They stand behind criminal behavior and tell customers who use them tough luck if they don’t get a product that was purchased. If it turns out that UPS is being hacked and this looks like a big scam operation the FBI will get involved, but PayPal stands behind criminal behavior and aides and abet’s them criminal.


    This post will help: Best PayPal Alternatives

    -Phillip

  • Mark Mentzer

    I am a freelance web and graphic designer. I have been a freelancer since 2007 and have used Paypal to receive payments. I utilize Paypal’s invoicing system. I sent out an invoice for a 50% deposit and once I received the payment I started the work. I have proof of the work I completed which is a website ), logo, letterhead and letter. I have documentation via email and texts stating the work he wanted completed by me. He was always out of the country and the work never got completed because he never got back to me. This was started April 22, 2019, almost 3 months ago. He now goes to Paypal and states that I had no authority to take the money. Literally makes no sense. I have an invoice and he paid it. I have no way of taking someone’s money. Further, I completed a lot of work and he never requested the money back prior to the start of the job nor while I was completing each task. He just stopped communicating and then went to Paypal to get his funds back. I asked the customer service agent at Paypal, “so basically if I need money, I can go to Paypal and tell them I didn’t authorize this payment and get my money back?” The customer service agent said “Basically, yes”. I have no recourse other than to go to small claims court which would cost me the same amount owed to me. Further, I do not know where this person resides.

    Paypal’s legal structure leaves people like myself, freelancers who get paid through their system without recourse. So, I want to make everyone aware that, at anytime, within 6 months of you getting paid for a service, your past client can decide they need the money and make a claim and get their money back. I shared with Paypal a link showing my work but they gave me no way to share the texts, emails and the invoice, which is a Paypal invoice anyhow, and yet they tried to take the funds from me. I didn’t have the funds in Paypal and I do not plan on paying them. I can’t close the account but I will no longer use Paypal because of this loophole.
    This is being shared so that it doesn’t happen to other freelancer’s and other people who take payments via Paypal for their services.


    This post will help: Best Merchant Accounts for Freelancers

    -Phillip

  • Margaret Bajon

    The least effective customer service. Their overseas employees are super nice, but have no clue how to help. Paypal’s system is not working. All I wanted was to make a payment and could not do it!!!! They do not let me make my payment but I am sure they will charge me late fee. Their agents cannot put me in contact with ANYBODY accountable, anybody who could help solve the problem. Wasted 3 hours of my time on the phone just to try to make a payment!!!!!!


    This post will help: Best PayPal Alternatives

    -Phillip

  • Cindy Arre

    On June 28, I was sent 2,200.00 and it has been pending in my account since then. It said it would be released 7/3 but still is not. I have contacted the sender and confirmed it cleared her bank on day 1. I have had numerous transactions with this person and never a problem. I have never had funds held when sent and cannot understand how PayPal can all of a sudden without any warning to either of us decide to tie up these funds without any explanation. both I and the sender have made numerous phone calls to PayPal with extremely poor customer service. the person I spoke with on July 3 was the most antagonistic person I have ever dealt with as a company rep. Despite my repeated requests to be transferred to a manager or supervisor she refused and just kept antagonizing me by asking me to repeat what I said. To be fair after speaking with her fir a few minutes she had me so upset I’m sure I wasnt being nice either but I was having some severe financial issues because of the funds being held for no reason and could not even get anyone to explain why. Seems illegal to me. If I deposit funds into my bank and if they are going to hold them for a period of time they tell me. PayPal did not. We would have handled the transaction differently if they had because the funds were needed urgently. Less than zero help from customer service. Cant even explain to me where the funds are…just floating around in cyberspace? It is unbelievable to me. This is not my last stop on the complaint process either. BBB, Facebook and any government forum I can find that handles financial transactions that I can find because this is not right. Someone should be able to assist customers in a situation like this. we were not even allowed the option of cancelling the transaction to free up the money and handle it differently. Shame on this company for such poor customer service and adding to this frustration with a rude antagonistic rep.


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  • Evelyn

    if I could give a lower than one star I would. I made a buy it now purchase on ebay. If you are a Canadian paypal converts you to USD – ok with that. What I am not ok with is when you make a return they convert that USD to Canadian instead of just leaving the US in your paypal account. eg. My buy it now was 19.99. They charged me $27 in exchange. I did not get the item so I put it to resolution to get a refund and they gave me $18 back. Do the math.


    This post will help: Best PayPal Alternatives

    -Phillip

  • Lawrence J Smith

    people need to pay attention to paypal and not use their credit; they set their minimum payment to about 30% of what they charge you monthly in interest. so if you only make minimum payment it’s like spending money every month; example; My balance is about 2300. limit is 2500;
    My last purchase was when my balance was about 600.
    over the year they charge me 150/month interest and the minimum automatic payment went from about 40/month to now 80/month with monthly interest now over 200. the last 1800 of debt on my account was due only to the fact that they set this minimum payment to far less then what they charge monthly on interest .. minimum payment should be monthly interest + 2% of your principal balance. Paypal is obscene. I will pay it off now and never use them again. I want to file a complaint with the FTC;

  • Linda Wyman

    HORRIBLE customer support. I have been a customer for a very long time and their customer support is the worst out there now a days. Never used to be like that but every time there’s a problem I am lost in their automated system for ever. Today I have been switched to four different people that could not help me get a credit that was paid by mistake refunded. NOT one person could help me.


    This post will help: Best Payment Processors for Great Customer Service

    -Phillip

  • Kathryn Swain

    Do not rely on PayPal to address an issue with the vendor/merchant. In my most recent experience with PayPal, I asked for their help due to a vendor shorting my order (paid for 4 but only received 2 of them). When the vendor would not respond or acknowledge my issue, I contacted PayPal for some resolution. PayPal did not resolve the issue after having me wait over a month. Then, they just denied the claim with no assistance. I appealed the decision and wrote a couple of letters to explain the issue, but they denied the appeal after a couple of weeks. My advice is to use your credit card company (I have always had good results) and do not use PayPal. They will not protect the buyers as they advertise.


    This post will help: Best PayPal Alternatives

    -Phillip

  • Mark Taylor

    Lousy, open first time few week ago for collect charity few day later block me and ask for review my ID but I have sent 5 of my ID include driving license so no respond then I phone them 3 time no helpful from their HQ in 3rd world country now our charity is ruin and some money is lock so you scum can have our charity money. Please do not use PayPal .


    This post will help: Best PayPal Alternatives

    -Phillip

  • Chelsea M

    I was a loyal customer for 2+ years with paypal credit. I used it for the 6 months financing option and always had it paid off prior to the due date. I recently moved and updated my new address with paypal to make my account current. I had a zero balance due on the account and without a notice, e-mail or alert they closed my account because I updated my address and it did not match a PO address. I am extremely disappointed that now I have to reapply simply because a address change. If this is there way of being “secure” they have my SS, phone number and e-mail. They could have simply reached out to me and let me know they changes don’t match there PO system. What a shame


    This post will help: Best PayPal Alternatives

    -Phillip

  • Anne Ellwood-Russell

    I bought a diary 2 hours ago using PayPal for £14.40. A page then came up adjustment payment to £18.60. I was furious but there was no way out so I simply closed my browser. If this transaction goes through or there is any abnormal situation allied to this transaction I will complain to the authorities

  • Tim

    Don’t trust Paypal. Bought some items from chinese site banggood.com It arrived broken and they wouldn’t provide a shipping back to them. I called paypal and they were on the side of the seller. Stuck with a broken item. Paypal Buyer Protection means nothing.

    • Donna Wilson

      I totally agree!! I bought what turned out to be JUNK from a site called Berrylook, and PayPal kept me hopping through hoops. Told me first that they found in my favor, to return item. DID, and sent proof, then they just denied me…total runaround!! And the amount was only 27.00. My first case to ever file with them. Won’t be using their service much anymore after 16 years!!


      This post will help: Best PayPal Alternatives

      -Phillip

  • KC

    Is everyone @ PayPal liars? After months of sales through eBay and numerous amount of funds being deposited into PayPal, out of the blue, they decided to hold my money hostage.i called them on the 7th and I asked them about it and I was told that as soon as I get a tracking number, they would release my money. So I ship the item and I call them back with my tracking number. Then they tell me it will be released 2 days later on the 9th. So the 9th comes around and now they’re telling me 24 hours after the item is delivered, they will release the funds. PayPal is the worst company I’ve ever dealt with. I hope no-one uses PayPal again. This can happen to this can happen to anyone.


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  • Stone Michael

    I placed an order for a software product on 5/19/2019. The company Kudos Interactive Limited (KIL) [email protected] provided it and I thought that everything would be fine. Unfortunately, after paying for the upgrade also, they (Done For You DFY) website is only 70% ready. Ten vendors have yet to approve me being able to sell their products online. According to the vendor (KIL) their business associates usually take between 24-48 for response time.

    It has been 19 days since purchase today and 10 of them have not replied to the request to sell their items. From day seven I complained in writing to KIL about the length of time, and they are yet to respond. PayPal sided with them indicating “delivery of the software is enough to deny my refund!” How can that decide the delivery of service to the customer if it cannot be implemented? The website is only 70% ready. Ten products cannot be sold. That is the failure to deliver a quality product to the customer. If I only paid them 70% of the money then I could not expect a 100% fully functional website!

    I am a buyer and I find it interesting that the seller and Paypal find it okay to not deliver what they promoted. I am filing a dispute with the Better Business Bureau (BBB) and the State of California Fraud Department against Paypal and the Kudos Interactive Limited.

    Stone Michael


    This post will help: Best PayPal Alternatives

    -Phillip

  • merry laporta

    my recent experience: Horrible customer service. I paid an ebay seller via PP and the seller was given an old, deleted address of mine. As soon s I heard from the seller, I saw the error and tried to stop the shipping but it was already shipped. So I contacted PP, first a robot, then an online chat, then two phone reps. total 50 minutes. absolutely no help. No one could say why or how an old addrrss was used, and
    address not even on my profile anymore. they never addressed that, and only said, basically, wait for your credit card bill and dispute the charge. well the problem is that my order was mailed to a stranger, and they are not hearing me say : Why ? How? And what are you , paypal, doing to prevent that happening again ? nothing.


    This post will help: Best PayPal Alternatives

    -Phillip

  • Christine Freeman

    I’ve had a paypal account since 2012, because they’ve changed so much over the years I don’t use my account much any more.

    I made small sale and forgot to turn off the paypay option. The money was deposited in paypal account. They have decied to review my account and have asked for a ton of documents which I have upload to them. Months have go by and I assumed I have the money in my account so I was going to use it to make a small purchase and discovered the money is still on hold.

    I contacted them and they claim they never got my documents, so I upload them again. Again months go by and I remember to check. Sill on hold!! I asked them why and they now want and IRS statement. I’m not aware they give statements, so I ask them to be more specific because they don’t give statements.

    Bottom line is they won’t release the money and it been over a year, the rules are changing with this company and hold your money forever. The user agreement is too long to read but it gives them the right to keep your money

    STAY A WAY, THEY CAN AND WILL AUDIT THE ACCOUNT FOR WHATEVER REASON WHEN EVER THEY WANT AND KEEP YOUR MONEY


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  • James Mitchell

    Worst customer service I’ve ever seen from a financial institution of any sort! This weekend I made se real purchases via PayPal on the Ebay mobile app.All if a sudden it stopped working and I received an error message stating they could not process my transaction and to check payment info or submit another form of payment! (I had $8000 credit available and was making an $11.25 purchase!) I repeatedly contacted Ebay and attempted to contact PayPal to resolve this matter. After talking with Ebay reps, it was determined to be a PayPal issue as all 3 forms of payment I tried were rejected and Ebay advised that all payments they recieve are processed by PayPal as well. In total, I sent 6 messages over the course of the weekend. 1st message was Saturday. The last message was on monday. Today (Wednesday) I finally received a response! Only to have a representative tell me that there was nothing wrong with my account, it’s in good standing, and it was because of their security setup and next time I need to find a different way to pay!? (Mind you, I attempted three different ways and stated that repeatedly in my messages to them!) Only problem is that Ebay doesnt allow payment outside of their system and PayPal processes all their payments as well! Besides, isnt that why Ebay and I have PayPal accounts in the first place? Absolutely ridiculous and the most atrocious customer service response I’ve ever encountered!


    This post will help: Best PayPal Alternatives

    -Phillip

  • Roland Chenier

    Today May 28/2019 received a message from Paypal that my account is being limited (block) with no explanation, therefor I believe that they at Amazon are doing this because I have been buying more from WISH and TOPHATTER and using Paypal for every purchase I do and for TOPHATTER there policies is that if the seller fails to provide delivery status TOPHATTER refunds you without you even asking, and for WISH as many many people buying on WISH know that it happens very often that you either receive to wrong item or do not receive it at all and WISH refunds you, so these I think caused an issue of me being high risk. But common sense if you buy something on the web and you do receive it but its not the item you purchased or you do not receive it at all what are you suppose to do?? I didn’t ask TOPHATTER or WISH to be refunded they automatically did by them selfs. Just look at my account just today I have been refunded by TOPHATTER to Paypal for a purchase I did 60 + days ago, I didn’t ask for it. So because of this I’m the one being punish for that, plus I can’t close my account either nor withdraw my money that is refunded nor removing my credit card and bank account for 180 days (6 months) and after 180 days my account can’t be close either and I know for a fact and also got proof. Hopefully someone can verify this issue, not that I will re-use Paypal ever and will make every efforts to share this issue to the public/media etc… Thank you


    This post will help: Best PayPal Alternatives

    -Phillip

  • SCOTT

    So I as a Canadian have all kinds of issues with paypal. the length of time it takes for them to process a payment (3+ days) and their requirement and process of validating my id is a pain.

    Ex: I wanted to send money but they needed me to validate my address. I send the required I it takes 6 business days (this is the internet in the 21st century business days should be all days, but they don’t include weekends at Paypal). This in itself is rediculous.

    After waiting the 6 weekdays they tell me my id is not good enough for them and I need something issued in the past 12 months. First of all it has an issue date of 2 months ago, 2nd of all nothing about a 12 month issue date was mentioned before hand.

    If sending money as a Canadian I would advise the 1000’s of other options online to transfer money (E-transfer, Western Union, Bitcoin, Goldmoney, etc.) over Paypal.


    This post will help: Best Canadian Merchant Accounts

    -Phillip

  • Roxanne McClain

    Paypal continues to be a troubling and frustrating company to rely on for consistent, transparent payment and refund practices. The frustration is only compounded when one is in need of action on the part of paypal and must try to work with the company’s customer service. Stock answers, an apparent lack of understanding on the part of the customer service representative agents, consistent finger pointing at vendors and/or banks involved in transactions, inaccurate directions given for using or understanding paypal, a definite resistance for hands on assistance by customer service reps and for refusal to allow a customer to escalate an issue to the next level of assistance (i.e., to speak with the next level up) makes it easy to understand why many companies are looking for better solutions and why those required to use paypal because of limited options continue to be dismayed.


    This post will help: Best Payment Processors for Great Customer Service

    -Phillip

  • Colleen L Pearsall

    Paypal can no longer be trusted to come to the aid of their Buyers when they are ripped off by their Sellers.
    Paypal is aiding Sellers who hide behind multiple accounts that fake out buyers to believe they are in the USA when really they are not. Charging them 2 day shipping rates yet the products don’t arrive for a month. Paypal won’t make the Seller make the Buyers whole.


    This post will help: Best PayPal Alternatives

    -Phillip

  • Amanda G

    PayPal is a huge scam and I advise everyone to stay clear of it! Someone sent me funds for a car I was selling. First red flag: anyone that has your email address can send you money! No approval needed!!!! Fraud!!!! Then, PayPal asked me to send a bunch of fees. It was added to my total payment for the car, but they needed me, THE SELLER, to send $2,000 worth of payments!!! FRAUD! Furthermore, they asked me to send to random countries via Western Union, which was flagged and cancelled. Then they asked me to send Amazon gift cards, which was flagged and cancelled as well.

    Then, PayPal “accidentally” took too much out of the buyer’s account ($950) and added it to my pay out, so they needed me to send it back to the buyer BEFORE I could get my payment. FRAUD! This was PayPal’s mistake and they MADE ME PAY FOR IT! Lastly, I still haven’t gotten my funds.They will not respond to my emails and are holding mine, and the buyer’s money, which is LITERALLY FRAUD.


    This post will help: Best PayPal Alternatives

    -Phillip

  • Jim Alonso

    I bought a product from WOOFIXY using PAYPAL. The does not work but to get a refund, they want me to send the product back to China. The product is $40 and the shipping cost to return is $120. Duh who would send it back. WOOFIXY acknowledges product does not work but they won’t refund the money. I escalate to PAYPAL and they side with WOOFIXY. Total scam and fraud all around. I will never buy anything using PAYPAL again.


    This post will help: Best PayPal Alternatives

    -Phillip

  • Mark Freitas

    We are a small community non-profit who uses PayPal to sell our concert and event tickets to the public. BEWARE – a buyer can ask for a refund from PayPal (even long after the concert date has passed) and they will get it without any protection to the seller since tickets are “intangible”. PayPal will also add an additional charge of $20 when this happens.

    For most concerts a refund would be a minor irritation (other than the $20 fee), but in our case it was a dinner dance where we paid the venue $70 for the buyer’s 2 dinners. So a total $90 hit to the bottom line.

    So be warned, PayPal is an unsafe platform for a non-profit selling services.


    This post will help: Best Merchant Accounts for Non-Profits

    -Phillip

  • Andrea Zeiber

    I had used PayPal for years, and they had previously suspended my account for suspicious activity for no reason; however, when there actually was unapproved transactions, they did NOTHING. I had Lyft charges in TX, CO, CA, NY/NJ, FL all within a half hour of each other. I tried to dispute the charges, but was unable to dispute all of them (25 in total), only certain transactions. I spoke to someone who assured me my acct would no longer allow Lyft transactions because I had disputed charges against them; however, a couple of hours later, I had additional charges from Lyft. I called back, and the person I spoke to approved my disputes and suspended my account, so no further transactions could occur. I had to get all new credit cards and close my bank account because of this. I called to close my PayPal account, and the woman told me I owed them, not only the money they gave me for the disputed charges but an additional $100, because they never actually received the money from my bank. This is completely untrue because my bank account was negative, and my deposit from them got me to $0 when I closed my bank account. PayPal told me that nothing would happen to my account, but I wouldn’t be able to make any purchases until my balance was paid. Since I don’t have the money, I was planning to pay it off slowly; however, I then received a debt collection notice from them, so I’m now out $1400 because they’re charging me back for my disputed charges AND sent it to a debt collector. The woman I spoke to about this clearly didn’t care that I’m going to be out $1400 and wanted no part in helping me or trying to figure out what actually happened. I highly recommend using another payment option if available. I will NEVER be using PayPal again.


    This post will help: Best PayPal Alternatives

    -Phillip

  • bob

    We have been selling items with eBay and using PayPal for many years and this is the first experience with this happening. We had a return open with a buyer on eBay, we offer a 30 day return policy and honor it, 45 or so days after the buyer received the item. We and eBay closed the return, because of the 30 day policy. The buyer opened a claim with PayPal and we did not receive or see notice of the claim. PayPal gives buyer 100+ days to file a claim. We received a few days to review the claim and reply. Well, we did not see it until after the deadline. PayPal refunded the buyer $379.98 and did not have the buyer send us back the item. We did not receive a refund for the PayPal fees associated with this case. There is an “appeal the outcome” of this case within the closed case, but the only options are, “The buyer has already been refunded and I can provide proof of the previous refund” and “The item was returned but was not in the same condition as it was sent”. We have contacted PayPal via phone and they state that we did not respond to the case when it was open so it was closed in their favor. They say that if we had responded the case would have been closed in our favor.


    This post will help: Best PayPal Alternatives

    -Phillip

  • E Scott Espenshade

    I was baited with one product and received a different one. As if this wasn’t bad enough, the crap they sent didn’t even work.

    PayPal’s solution? Mail it back to China. Well, unless the item is $200 or more, it just isn’t worth the $40.00 to ship back. Mind you, your already out the initial purchase, and there is no guarantee that they will refund that once they get their broken item returned.


    This post will help: Best PayPal Alternatives

    -Phillip

  • Doug

    PAYPAL IS IN ON THE SCAM!

    Beware of using paypal. If you pay with your cash in your account, paypal will not protect you. If you pay someone using your cash, they do not have to send you a product. Paypal will do nothing to help. Paypal is in on the scam. Paypal claims they have buyer protection. Nope they have nothing. If you pay with a credit card, your credit card company has buyer protection. Paypal is lying when they say they protect. The truth is they have no choice but to offer assistance, but only when you pay with a credit card. Again, your protection is from your credit card company, not paypal

    I would suggest you close your paypal account asap. Besides ebay is kicking paypal to the curve in 2019. They are already migrating some sellers to ebay payments only. I know because I am one of them. Paypal allows you to pay sellers with your cash and if you get scammed, they will tell you there is nothing they can do. Remove all your cash and bid paypal farewell.

    Paypal is in on the scam, otherwise they would investigate the scammer on the other end. They have all of that persons info. They know where they are located and their bank account info. And will do absolutely nothing. Paypal is in on the scam.


    This post will help: Best PayPal Alternatives

    -Phillip

  • Bob

    1 star is too generous Unfortunately I fell prey to an online “reseller” that just collects money but never sends the products. I thought I was safe because I used Paypal however they don’t back the buyer. I raised a case with Paypal and sent them my emails that I’ve tried to contact the seller. I never received the products however Paypal just backs the fraudulent seller. I’m out the money with no product and Paypal won’t even try to contact the seller to verify anything. They just close the case. I don’t recommend them at all. There is no reason to use them if they do not back the buyer from being ripped off.


    This post will help: Best PayPal Alternatives

    -Phillip

  • John

    Signed up for PayPal for business reasons and was immediately overwhelmed with spammers. Dozens and dozens have filled my inbox, beginning within 15 minutes of signing up. Immediately cancelled account and it slowed a bit (now down to 10 or so a day rather than 30-40), but still coming. Big mistake signing up for this service.


    This post will help: Best PayPal Alternatives

    -Phillip

  • mJafary

    PayPal has just about the worst customer service that you can get.. it just can’t get worse than this. Megan (a customer rep) at PayPal would not make any effort to make it right. Avoid using PayPal. It is not a quality company that you can rely on to handle your disputes.. Use American Express directly. You will be happy you did.


    This post will help: Best PayPal Alternatives

    -Phillip

  • Nada

    A seller is using threats and extortion to force me into dropping a case. Paypal’s response? “We don’t monitor user behavior”.

    They are allowing a repeat offender to openly use their platform and repeatedly extort costumers. They don’t care. No mention of even terminating the seller’s account even after I showed them proof.

    Not to mention that only after 6-7 emails did I get a human to respond to me and not the usual copy/paste replies, A company with so much resources is treating costumers like this.

    Don’t use Paypal. I won’t ever again.


    This post will help: Best PayPal Alternatives

    -Phillip

  • Mari Cartagenova

    I have been a member in good standing of PayPal since 2015 . I do not have any chargebacks nor any complaints. Out of the blue on April 18th 2019 PayPal decided to put a permanent limitation on my account. Essentially freezing all my funds and not allowing me to use their service anymore.

    What I would like to know is what do they think I did? I reviewed their “ Acceptable Use Policy” and can find nowhere that I have violated it. They are holding over $XXXX of my funds that I am not able to access for six months. I need this money so that I can continue running my business. I do not think it is fair to banned me from PayPal especially when I have not committed any crimes.

    I contacted PayPal and told them I would like to start an appeal. All they did was send me back another form letter saying that I violated their acceptable use policy but did not indicate what specifically I violated. There have been many, many other people that have been terminated under false pretenses all over the world. This is a common complaint about PayPal.

    What I’m looking for is:

    1) For all of my funds to be immediately sent to my bank account.
    2) To reinstate me into PayPal as a member in good standing
    3) Explain to me what specifically they are saying I did wrong and apologize.

    Again I have no complaints against me, no chargebacks and I’ve had zero issues with PayPal from the beginning.

    I am a small business owner and it is unconscionable that PayPal without warning, decides to hold my business and my money hostage.


    This post will help: Why Credit Card Processors Hold Funds

    -Phillip

  • David

    I set up a paypal account and tried to add a card for making online payments with retail merchants. I received an error message that stated my card number was invalid for both my debit and credit cards. ***They work everywhere else just fine***. After several failed attempts I emailed customer service and quickly received an automated reply with tips on how to link my cards. However, the proceedure was the same one I had previously followed on their website. The message then stated I could reply to the email for a followup response by a real person. Unfortunately, there was no way for me to get back to them as the message wouldn’t accept any addition text. A malfunction maybe or designed that way on purpose? Instant chat of course not available. Toll free number.. yes but rings busy or disconnects after awhile. Way to go PayPal.

  • Abraham Duarte

    I sold one old piece of hardware through ebay but recieved my funds through paypal, I completely regret this decision I had to not only wait 28 days to actually use the funds (which I was okay with because atleast I was notified) but had account issues and still have it currently, I can’t even make a simple one-time ebay payment to keep my sellers account in good status.. I get an error that “can’t be fixed” by paypals support..? If Ebay was my main source of income I would be completely screwed, DO NOT Use paypal, atleast to sell stuff through ebay this is ridiculous.


    This post will help: Best PayPal Alternatives

    -Phillip

  • Helga Heinrichs

    When i first enrolled with pay pal it was awesome. That was in 2014.. I have some money in there and today I tried to withdraw it and change my bank account because the one I originally had has been closed.
    I was not able to change it because the site would not accept it.
    I spent two hours on the phone trying to get help. It took a long time to finally talk to a real person. That real person told me that he couldn’t help me and was not able to explain why he couldn’t give me my money. He told me to send it back to the sender. I earned that money and was paid by my network marketing business. When i asked to speak to a supervisor, he hung up on me. Once i am able to get my money out of there (Which I don’t know how right now ),
    I recommend to NEVER EVER use PayPal )


    This post will help: Best PayPal Alternatives

    -Phillip

  • Greg Bobbitt

    Worst experience ever!!!!!

    I was paid by a client for services that I provided on their motorhome. PayPal says one thing then asks for another, then another. Says that I can withdraw or transfer into my bank account and then holds the funds telling me its security and bla bla bla. Now wait for the system to do its thing for 48 hours and go through this again. How much are you making off the interest for all the money you hold from all the people you do this to. Id understand if it was for goods sold and you have to wait to make sure that they were delivered and satisfaction of goods from purchaser but this is my money for my work and now i have to wait a week to get it because no one there knows how to do their job much less speak English. No sweat off their backs its not their money. I am extremely aggravated, I have a business to run and now other jobs will be held up because of all this . I highly recommend anyone looking to do business make sure you do small transactions to establish. They are holding $950 of my hard earned money now and I am furious. This is ridiculous.


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  • Shawna Newman

    I got a call from PayPal and when I called the number back a foreign sounding chick answers and immediately demanded my date of birth and SSN and when I asked what for she said it was needed to open up a file on me. My account with them has been closed for over a month now so I don’t know why they are calling my landline phone when I don’t have an account with them anymore.

  • Kent

    My wonderful surprise from paypal with zero notice…
    Blocked mine because Paypal doesn’t like 1 knife i sell in my third party store and have been selling for 10 years using paypal.
    You would think maybe an email first and ask to remove the offending knife (like its their business) before you take my money like a robber with a gun, but no…
    they are a pitiful corporation! Closing my both my personal and business accounts after 20 years and moving on!


    This post will help: Best Merchant Accounts for High Risk

    -Phillip

  • Bau

    I am experiencing issues with my address on pay pal. My address is current on my pay pal account, but somehow it is sending my two recent shipments to my neighbors house (which I did not keyed in during checkout). The neighbors shipping address auto generated and did not tied with the address I have on file. I didn’t realize this was occurring until one of my packages didn’t arrived per a delivered text confirmation from the sender. Paypal hasn’t been helpful and declined my dispute. They’re saying that I keyed in the shipping address, which I nevered keyed in because it never asked me. I’ve made many purchases via paypal in the past and it just always shipped to the address I have on file. I’m still trying to resolve with paypal, but I have a feeling they’re going to point fingers back to me. It’s been frustrating and I’ve lost trust with PayPal. They should look into these glitches and have it corrected.


    This post will help: Best PayPal Alternatives

    -Phillip

  • Jonathan Thomas

    It is impossible to get in contact with anyone that can actually help me with my situation. I have a charge on my account that went to collections back in 2012 that I have no recollection of and the account was closed in 2013. Since the account is closed they say they can’t provide me any information on it at all which I find extremely difficult to believe. I asked them to investigate it or please remove it and they are saying they can’t do either and to call experian. I called experian and experian said that PayPal most certainly should be able to give me some type of information on it and it’s in their hands not experians and they filed an investigation to PayPal on my behalf. I have still heard nothing back. How does something go on your credit report without anyone having any information on it? Unbelievable. I am most likely getting rid of PayPal since their security and customer service is sub-par unless I can get some answers.


    This post will help: Best PayPal Alternatives

    -Phillip

  • ANDREW OGRADY

    PayPal would not investigate a probable fraudulent website. Their response to many emails from me staying that after paying via PayPal I did not receive my goods and that the business would not respond to emails, telephone or written letters was to advise me each time to contact the business!


    This post will help: Best PayPal Alternatives

    -Phillip

  • Tim Bond

    Report function repeatedly and consistently lame, along with the response to address the problem. Specifically, transactions that show on the PayPal screen as processed do not download upon export until some mysterious period of time in the future. To add insult to injury, a click on their Resolution Center to “Report a Problem” takes you to a transaction search screen. Their tech support and resolution of problems couldn’t be more pathetic! I first reported this problem months ago and it has never been resolved!


    This post will help: Best PayPal Alternatives

    -Phillip

  • Leo Estevez

    Greetings! This is not a review. More like a question. I have an event coming up soon and need a credit card reader. I’m already a member of PayPal and, after reading through these statements, find myself unsure whether or not to request a card reader. I’m only using it once! Is it worth it? I’m on the fence….


    This post will help: PayPal Here Review

    -Phillip

  • Niv

    DO NOT USE AS A MERCHANT – USE WORLD PAY.

    We have been charged tens of thousands of pounds in fees, there is not customer support and they way they deal with complains is really bad.

    Will recommend anyone to use Worldpay over them, their rates are better and they actually act like we are a customer rather then paypal that treat us like we are depend on them.


    This post will help: Best UK Merchant Accounts

    -Phillip

  • Brad Ouellette

    PayPal is a RIP off. We have been in business 26 years. We advertised 3 Panasonic IP conference speaker phones on Ebay. The purchaser contacted us. Gave us a credit card we charged the credit card we shipped the merchandise. The purchaser acknowledged they received the product we received tracking the customer signed for the product. Then the customer disputed the credit card charge never shipped the products back and we were out $2100 PayPal sighted with the customer. WTF. I’ll never ever purchase or buy anything associated with Ebay or Paypal. This is called thief.


    This post will help: How to Fight Chargebacks and Win
    -Phillip

  • Claudia E Godoy

    Super disappointed in PAYPAL CREDIT CARD. I had been a customer for a few years. Every time I have paid my account in full they hold payment for up to 7 days. They place you on hold on phone for 30 minutes for a simple answer. Limit is small and increases don’t happen. Whether it is Synchrony bank or Pay Pal I am glad I closed the account. VERY DISAPPOINTED!!!


    This post will help: Best PayPal Alternatives

    -Phillip

  • Melissa E Newfield

    I bought a $25 PayPal card, and I feel as though I have been robbed of that money. Son tried to activate, they said he has to send triple documents (state id, proof of residence) to obtain access to card. Why cant this card just be activated like any other card someone spends their hard-earned money on?


    This post will help: Best PayPal Alternatives

    -Phillip

  • Daryl Rebrovich

    Sold an item on eBay for over $500.00, the buyer paid through Pay Pal, who I had been a customer with for over 10 years. Pay pal notified me that they put a “limit use” on my account and that they could hold the money unless I supplied them with new information. (Including a photo I D.) They could also continue to hold it, if I did not supply other information that if it didn’t up with their acceptance they could still hold it. (Whatever that gray area is.) Their claim was they were trying to protect me because I had recently changed the password. Once I saw what they were doing I stopped the sale. I wasn’t about to send out the product so PP could pocket the money or hold it indefinitely.

    Mind you I had no problems with eBay or the seller. The collapse of the sale was totally do to PP’s new policy, who they later tried to blame on the government.

    I became so irate with PP that I wanted to close my account. After waiting about a month or billing cycle, I had a zero balance with all parties. Still my account remained constrained and I could not retract my credit card information, address or close out the account and it remains so.

    They insist on getting the information to close out an account. Guess What? I called the credit card company explained what happened and asked for a new card. The old one is useless now. The only proof I had to give the credit card company was doable over the phone. I didn’t have to send them a copy of my photo ID, or other nonsense. No BIG BROTHER with the credit card company.

    I will NEVER do business with Pay Pal again. They could NOT give a rational explanation for their actions, they just continued to claim it was policy and beyond their ability to help in anyway.

    You might think about doing business with these people. They live in the Big Brother age.

    • Steve

      everyone should send complaints through Consumer Financial Protection Bureau (CFPB) a government website and they are looking at PayPal, more complaints more power for a forced change… When we the people on complain among ourselves, nothing happens. FTC and CFPB is a start and I recommend it to everyone!


      This post will help: How to Report Bad Credit Card Processors

      -Phillip

  • Torie

    Do not user PayPal each time I try to order something offline and go threw them it will not let me I called over and over again I went threw my bank and even their security team and still nothing I can’t use it on eBay amazon or Rosegal and that site say you have to user PayPal do not waste anymore of your time I am sick of this they are worst not helpful and they wouldn’t give me a manager or tell me why I can’t use it so don’t just don’t

    This post will help: Best PayPal Alternatives

    -Phillip

  • B

    Had a payment that was returned. PayPal first off notified me by a letter of all things rather than an email or phone call. I tried to put the money back into my account but could not make in the time they had set for taking out the money. They then sent me an email stating that transfer failed and they will try again in three other days. They tried it again and unfortunately, I wasn’t able to put the money in my bank account. Then I get another email saying they would take it out of my PayPal balance and “may” retry my account again. They took the money out of my paypal balance which left me with a negative PayPal balance so I started making payment towards that. Then all of a sudden, they took the money from my bank account. They money they took out was for my rent which left me short. What makes so mad is that they should have chosen a course of action and stuck to it. Because of their actions, I have had to pay almost $100 in return fees and additional fees. I’m over working with PayPal now.

    This post will help: Best PayPal Alternatives

    -Phillip

  • William

    Paypal helped Chinese scammers take my money after they told me to send back the product I bought to China. They were not helpful at all. I kept calling customer service but they only connect you to a place in India were the reps don’t know what is going on. Also they never refunded me my money and now my only option is to sue them. Worst company.

    This post will help: Best PayPal Alternatives

    -Phillip

  • Marianne

    used to have a perfect customer service who used to be very friendly and were genuinely and professionally interested to follow up until issue was resolved. recently, service has become extremely poor, especially the customer service covering the Middle East area, representatives are being non knowledgeable and don’t show any interest in fixing issues..
    too bad, used to blindly trust this platform, i should switch to something more trustworthy and professional.


    This post will help: Best PayPal Alternatives

    -Phillip

  • MadMaxx

    Honestly F#@K you PayPal..

    After having problems simply using this platform to send rent money to my aunt. I called the “customer service” help line. After being hung up on 2 different time’s I tried once more and was told by automated voice it would be 10-18 minute hold time. After a 25 minute wait time finally though I would be helped. To my shock I was again faced with them ending my call… 😡 please figure your ish out. I’m just trying to bank out airline miles..

    Worst scam ever.. beware people..


    This post will help: Best Mobile Apps for Sending Money to People

    -Phillip

  • yuanshun

    on Jan 23 2019, i sold something to a person named Francis Turner for $250. it was my 1st time using paypal for receving money, i didnt know the person, so i called paypal agents to confirm if the person sended me the money, so they told me he did, and would take up to 21 days because it was send as a gift. underneath is the terms and conditions. on Feb 14, i called to check the status of the money, paypal told me to wait for couple days. so i am like ok. couple days later, i gave them another call. they said they would dispute and try to get the money from that francis turner within 24-72 business hours and would be inside my account, until today, the March 1st, i’ve still havent see any money, so i called paypal again. spoke to the supervisor, she told me theres nothing they can do to get the money that i supose to recieve. sadly, such a big company paypal. i guess i would never use paypal again. it was a mistake.

    This is the Terms and Conditions
    This is a PayPal Gift. The amount can take up to 21 days to reflect in your PayPal balance. This gift is non-refundable, the buyer won’t be able to cancel this payment. PayPal has you covered.


    This post will help: How to Make Your Payment Processor Release Your Money
    -Phillip

  • Andre Williams

    Paypal banned me because i bought scam items on ebay and a asked for a refund. So if i ask for a refund on a fake item they will punish you instead of a scammer. One item i bought from a website said some items cause cancer but the website wouldnt tell me if the item i bought was on the list so i canceled. Because of this paypal deleted my account banned all my cards and banks. So paypal wants me to buy and keep scam items and get cancer i guess?


    This post will help: Best PayPal Alternatives

    -Phillip

  • Lindsey Downs

    PayPal is horrible. I have bee. Trying to verify my account I get verification to my email then it asks to verify text I call and let them know I dont know that number and they try to say they dont have that email. Excuse me but clean your ears I got verification email dummy. So yes that email is correct your system is a hoax. As soon as I am done with speaking to my lawyer about this I will never use PayPal or any associated with it


    This post will help: Best PayPal Alternatives

    – Phillip

  • Steve

    PayPal has to be the most pointless piece of junk on the internet. I’m forced to use it on Ebay regardless. However, I have an account with hundreds of useless settings. Nothing makes any sense. How do I just add some euros or dollars to my account for example? That would make sense. But you can’t do this as far as I can tell. Nothing makes any sense. I accidentally changed a setting on my account and can’t change it back. Totally gone. WTF? It adds nothing to a normal card transaction, which makes sense. Utter, utter junk.


    This post will help: Best PayPal Alternatives

    – Phillip

  • Rob

    Do not use for business! I don’t know how it’s a 4 star review?! Probably written by paypal themselves. What paypal does is flat out theft and should be illegal. I think I’ve had a paypal account since 2002-2003. I went in steaks as far as use but didn’t mind it until I started using it for business. I started a business 2 years ago and used it but started noticing a long 30 day deposits times to my bank account. A neighboring business also has the same problem. The customer would have their product a month before I see a penny from it. I called paypal and they said my bank wasn’t accepting it and my bank said they never received it. I originally thought it was my bank since it’s a small bank but I didn’t have that problem with any of my other payment processers. I would see the money in my bank next day sometimes two days with the others. Then when I thought paypal couldn’t get any lower they proved me wrong again. I transferred more money into paypal to purchase more supplies since many of my vendors accept it and when I went to pay it didn’t work. I logged into my paypal account and everything looked accept for a notification that said my account was limited. It Didn’t say why. Of course, I called right away but everyone I talked to didn’t know why and told me the department that does that can only be contacted via email. The email seems to be a dead end because I never got a response. It probably doesn’t even get monitored. I also kept calling with no luck but found one person that said they can create a dispute. I didn’t hear back until about 10-14 days after the dispute was filed but I also sent several more emails and calls so I don’t know what correlated a response. On top of that it was just a generic email that said they reserve the right to be thieves and that they would contact me in 180 days and tell me how to retrieve my money and not to respond to the email because it’s not monitored. I don’t know this is legal? There needs to be laws against this kind of thing. They have almost $10,000 of mine and I still had to fill my orders to stay in good standing with my customers. And when I tried refund close to $3000 worth of my customers orders because I couldn’t get it to them in time because I didn’t receive the funds for materials, they took it out of my bank account instead of my paypal balance. And you can’t delink your bank account from the paypal account. So now they took $13k from me which isn’t a big blow for a business but if you’re like me and just a one-person operator of a new business it can easily put you out of business and almost did. I almost lost everything. I don’t have the resources to fight this at the moment but I won’t forget. Paypal does this all the time so I’m sure they have a good legal team but this shouldn’t be legal. I can’t steal money from someone and tell them I’ll give it back in 180 days without a long prison sentence. Oh, and the lady that filed the dispute laughed when I ask if she’s seen them reverse limitations? I asked if it was 50% or a 1% chance of reversals and she just chuckled and said “I’ve seen it done”. Not very reassuring. The most infuriating thing beside them keeping my money is that they don’t give a pacific reason as to why? I’ve never had a customer complaint and 100% feedback on ebay. Ebay’s getting away from paypal so it should tell you something. When asking it could be for something as small as a larger deposit than normal or even requesting their own debit card? This is probably how they pay their executives bonusses and just draw so many names from a hat. I’m still waiting for my money. I have 4 months to go yet. So now I can’t use paypal and never will. Many friends and family members also closed their paypal accounts in support. Even when I shop online now and see two sites that have something I want I will purchase from the one that doesn’t use paypal. Even if it’s higher price. The sad part is that you probably won’t read this until it happens to you. I’ve always heard paypal horror stories and now know how real they are first hand.


    This post will help: How to Make Your Payment Processor Release Your Money

    – Phillip

  • Jill Campe

    I recently had a client dispute 2 transactions that he forgot about last October. When I told him it was to me, he promptly reimbursed me as the money was immediately taken out of my Paypal account. A few days later, after depositing money into my account so that it was no longer negative, Paypal took $20 out of my account for one of the disputes, and a few days ago my account was negative again and I called and they took ANOTHER $20 out of my account! There is NO show of these deductions on my Paypal statement, they just took it. Not only is this wrong, but the fact that I cannot even see these withdrawals seems illegal to me. I have had all of my clients switch from Paypal to Venmo and will VERY rarely be using Paypal any longer. TERRIBLE CUSTOMER SERVICE!!!! THE WORST I HAVE EVER EXPERIENCED WITH ANY COMPANY IN MY LIFE!


    This post will help: How to Fight Chargebacks and Win

    – Phillip

  • Morgan

    I used to think PayPal was the best in the business and that I could always count on them to keep my money safe.

    Yesterday someone paid me $300 for a product through PayPal, and I was assured that the payment was verified.

    2 hours later PayPal emailed me saying the person I sold to made a false claim against me, and now PayPal is demanding I pay back the $300, even though I upheld my end of the sale.

    PayPal’s customer service was near impossible to get a hold of. After sitting on the phone for 2 hours they informed me it was “under review and someone from their team will contact me if they have any questions.”

    I am never using PayPal again, and I recommend no one else relies on them to be ironclad and safe.


    This post will help: How to Make PayPal Release Your Money

    – Phillip

  • Linda

    Do not use PayPal: for months, I have been trying to get the money on my account back, so that I can close my account, but I still haven’t managed to. Every time, there they find a new hoop I need to jump through. Until recently, I have managed to fulfill all of their made-up solutions (providing documents from myself and my bank etc. even though I have had the account for years). However, a few days back, they came up with something else: my internet connection is not safe. No matter the network I try, or whether I clear my browser cache, PayPal will somehow allow me to log in, but as soon as I want to transfer money, it suddenly cannot verify that it is actually me. In short: we are months into this, and I still don’t have my money back. Your money is very safe with them: they will make sure that no one won’t be able to reach it, including yourself!

    Oh, and something else to complain about: if you travel internationally, PayPal is not a default by option, because they won’t let you use your account abroad. Even worse: when I tried to do so 4 years ago, they even blocked my account, and it took me a lot of effort to unblock it again!


    This post will help: Best PayPal Alternatives

    – Phillip

  • Unique Vintiques

    Paypal unjustly holds payments whenever they want for absolutely no reason. They will NOT give you a reason for the hold or assist you in any way, even if you are a seller with an excellent track record and clearly defined selling history. Customer service is all but useless and their “policies”, especially since eBay’s announcement to split and provide their own in-house payment option, have become horrid for small, individual sellers trying to make an honest living. My recommendation, join a class action lawsuit against this payment giant that is fraudulently holding funds and find another way to accept payments. These problems have been going on for years and are not likely to change, ever.


    This post will help: Make PayPal Release Your Money

    – Phillip

  • Sharon

    Do not use paypal. It is a scam! Ordered clothing from company that said they were located In Canada it was actually inChina. Never sent me the items ordered and paypal refused to help. So I am now out 93.29 just shop from reputable stores and use a credit card that backs their customers.

  • Michael

    I am very disappointed in paypal.

    Sending money is a breeze but receiving money is very difficult. They hold the money 2-3 times before releasing the funds. Venmo and Cash App are both fast and efficient.

    Paypal pretends to be “more secure” but they will likely get left behind in the future of cyber cash.

    Poor customer Service and lack of care for their cliennts…Since they have so many.

    Keep your money out of circulation and in your pocket. Paypal is making millions per day just by holding your money. Think about it.


    This post will help: Best Mobile Apps for Sending Money

  • Steve shelton

    Sold a camera 925.00 and shipped USPS. The camera was picked up and signed for. Next thing I know is customers filled dispute with EBay which was denied claimed he didn’t get what he ordered? Then a claim wth PayPal which was denied! Then again with eBay, again denied. After spending many hours with both eBay and PayPal I get notice that he filed with his bank. According to PayPal at that time they would dispute the request, and I was not to worry as I was covered under seller protection. I filed a police report, turned in serial number to camera manufacture as stolen, and tried to file police report in the city buyer was located. Police department would not take report as it was a different state and they required you meet with officer to file report.
    Now during all this I made no less than 25 calls to PayPal asking questions and trying to find out the right thing to do. Each call I was told “do not worry you are protected by ou seller protection policy”. Only to find out I was not. PayPal never told me anything I should do for the dispute, in fact I was told several times that they did not know what the chargeback request from the bank was, or what was to happen next. I sent phots and an affidavit showing the packaging and shipping of camera. Went to the trouble of getting varifilable proof of address and name match. Through all of this PayPal never told me what I could or should do,or that they had requested for item to be returned, but insisted that I was protected. The only thing I was told was PayPal was disputing with the bank on the chargeback, and again not to worry I was protected by seller protection. Now the final blow! I received notice that 925.00 was taken from my funds, and I was not protected by seller Protection! In fact no one ever asked the buyer to return item (According to eBay he refused one time, and second time told eBay post office had box and camera). And as for pal pal disputing this chargeback they told bank he signed for package and it was delivered! Nothing about police report or other evidence I worked on. And to top it off bank claimed “not as described” and PayPal does nothing to protect me or request a better investigation. Now later as of this month I find out PayPal legal department has not gotten back with me after two letters ‘certified’ and I find he also turned it and collected from usps a claim all because he used a charge card and PayPal has no power to do anything about it… why am I upset I think PayPal is lying about many things and I don’t know how to prove any of it yet!


    This post will help: How to Fight Chargebacks and Win

    – Phillip

    • Steve

      I have read the “how to fight chargebacks and win” and in fact did more than the suggestions. Legal department has never replied. I have no proof that a charge card was actually used as I was told. To file a lawsuit You need certain facts and PayPal will not cooperate. Just filed complaint with F.T.C. and with department of Justice. As a Money handler they are not even giving the basic Fiduciary duties owed to me. Even provided letter from manufacture that the buyer tried to register the camera he claims a not being received. He could not as i had turned it in as stolen. To date PayPal legal has not uttered a word. Complaint filed with California Business oversight Department gave then until 26th of February 2019 to reply to their request for reasons. Cant wait to see their answers or lies!

  • J Smith

    I opened a business account and was given the option to access Paypal pro. There is nowhere on the website that states that the credit will be pulled and that it is an application until the necessary information is completed. I was not given a choice and I did not want my credit pulled. I called to report it and the representative reviewed the website to see if he saw anything and advised me to leave feedback because he was unable to find the fine print that states that the credit will be accessed. A resolution was not offered.


    This post will help: Best PayPal Alternatives

    – Phillip

  • Charles E Ashton

    Had money sent to me via PayPal. They would not let me transfer it to my bank that was listed with them. Then spent about twenty minutes on the phone trying to get a person to talk to. That person tried to verify me but asked the street number I lived at with my ex wife,(I assume because he used one of her last names from one of her other marriages). So I can not get my money as they do not believe I am me. Use any other company to transfer money PayPal will take your money.

    From The Editor
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  • John Gallagher

    Paypal wont protect you from scams
    I recently (beginning of December) ordered an item online and paid with Paypal. The item did not arrive on the date stated. I emailed the company who, twice, supplied me with fake tracking numbers. I contacted Paypal who said they would investigate. Time dragged on and Paypal kept saying they were waiting for the company to respond. Nearly four weeks after the package was due a box wrapped in a black garbage liner arrived at my door. The items, from the company, were in opened boxes with parts missing. Simultaneously an email arrive from Paypal saying they were denying the claim as the items had arrive (four weeks late!). A complete scam Paypal doesn’t protect its customers will NEVER use them again.

  • J. Prakash

    Problems with refund. I bought ink cartridges for my photo printer, but the printer did not recognize them, so they were returned using an RMA from the seller. since there was no refund for some time, I called the credit card bank and they issued a temporary refund. PayPal asked me to cancel that claim with the bank and that they would deal directly with the merchant and issue me credit. The bank canceled the temporary credit and charged me again. The merchant says that they have been debited the amount by PayPal. PayPal is not issuing me credit. It is impossible to get someone on the phone. Their virtual assistant is useless.
    I will think twice before using Paypal again. Either direct credit card or thru Apple Pay.

  • Jose Santana

    I am a owner of a small business. I signed up with Paypal to offer my customers the option to pay with credit card. All experiences have been pretty bad. I received my first payment and because I didn’t pay the extra 10 dollars to get it put into your card instantly I ended up having to wait 10 days to receive my money. This is a problem for small businesses who need to pay employees on time. That took a bunch of calls and nonsense to get resolved. The most recent was a 1000 dollar final payment from a customer. I received the money only to get another email saying there was an investigation being launched. After holding on the line for an hour twice they told me I had to have my client go to his paypal account and that he could fix it on the resolution center. He did not have that option because it was processed already so now he has to wait on hold for an our. Not sure why I am paying for a service that does not serve my needs. Waiting to get this last payment and im going with someone else. They charge you to work for you but don’t want to do the work.

    From The Editor
    This Post Might Help: Best PayPal Alternatives

  • Daemon

    PayPal has the worse customer service, second only to AT&T. They hold funds that have been released by eBay for 24 hours or more, even after they know the item was delivered. It’s time to stop using Paypal and let them go the way of the dodo. For what they charge to use their service they should not hold funds to collect more interest themselves. Quit PayPal now. Pay with your card/acct instead.

    From The Editor
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  • Rose Martinez

    Paypal is the worst organization I have ever had to deal with. I spent three hours attempting to resolve an issue on a charge which was not mine and which was not even associated to my phone # or my email address. I do not have an account with Paypal and will never get one after the horrible customer service I experienced. I was transferred to 4 departments, spoke to 5 different individuals (Brandy, Sedrick, Orlando, Gary and Tim) had one rep hang up on me and was never able to get a resolution to my issue. Paypal can not be trusted to handle issues in a professional and adequate manner. I would never recommend them to anyone I know. This organization is horrible to deal with!!!!

    From The Editor
    This Post Might Help: Best PayPal Alternatives

  • F

    Worst customer service from a company ever! I guess cause they are a big company they don’t care about customer service. I have tried all week to get assistance on the phone. Just hours on hold and when you reach someone, no one can help you, and every employee just lies. The manager says no matter what you say, I will not help you. He was very condescending and rude. After waiting another day to hear back from another manager, she just hangs up. Not sure how they hire and train employees that provide no customer service and are so dishonest. Still waiting the call back that I was guaranteed for a week now. No response on email requests. How is such a company even still in business? This company seems like a scam and does not care about their customers. I hope people realize what a horrible company this is and find a better option.

    From The Editor
    This Post Might Help: Best PayPal Alternatives

  • W m howe

    New paypal account users beware….as a new small business in 2018…we started selling through ebay…which meant we had to sign up to paypal….(big mistake)….first few months of trading went ok..until we hit a certain income limit…where they decide they want proof of who you are….hence restrict your account….where as you can only have incoming payments and do refunds to buyers…….in our case substantial funds were held….forcing us not to be able sell through ebay..as couldn’t afford to…for about 3 months…causing us to lose our business unit with not being able to access funds to cover overheads and basicaly close our newly started business down…..as it took nearly 3 months to sort out certificates etc to send off to dvla for a photocard licence…because they wouldn’t accept a paper licence as proof of I’d. .with other docs ok…..

    From The Editor
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  • Diana hayse

    After giving these people everything down to my shoe size she wants to tell me that they need me to send documents for proof of identity after I just gave her everything no one but me would know hell they even knew more about me then I thought which is crazy to me then you want to turn around and say no ma’am your lying we need proof …..damn just give me the 57.00 dollars on my account so then I can shut it down and delete myself from the PayPal world. Just give me the little 57 and I can go on about my business no hell no PayPal wants to spend another 45 minutes wanting me to prove it jesus christ I promise you don’t have to worry about who I am after the 57 comes out cause that’s my last go around with PayPal wow had no idea it was set up by a bunch of paranoid skitsos …hello it’s 57 .00 not 57 million damn first time on this site and most definitely the last time on this site for me

    From The Editor
    This Post Might Help: Best PayPal Alternatives

  • danny wilson

    Seven transactions seven problems seven phone calls waiting time 16 minutes to 44 minutes every transaction either withheld my end or on the receivers end when i sent.Their FX rates are dreadful bordering on theft.They are quick at taking their fees but as soon as i can empty my account i will close it.absolutely dire.

    From The Editor
    This Post Might Help: Best PayPal Alternatives

  • James C

    Sold several items that buyers (fradulently) disputed. Said disputes were actually resolved in my favour, but despite this and having done nothing wrong, PayPal switched my balance to a different currency and back again – losing me around 1.5% of the disputed amount in the process. Apparently this is ‘standard procedure’ even though I don’t even have multiple currencies in my account. This is theft in all but name. I will be aiming to move my business away from PayPal as soon as possible.

    From The Editor
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  • American Beauty Equipment

    I have used Paypal for over 10 years as a payment gateway. In the past 2 years starting in 2017 they tanked in customer service, issues with chargebacks and other out of control credit issues.
    Fast forward to 2018 January, FRAUD, FRAUD and more FRAUD from Paypal. Lost Tens of Thousands due to their payment gateway fraud and they DO NOT CARE!
    Do not believe their promises about giving money back. They dont give a crap about merchants who get deliberately ripped off by customers.
    I had LONG discussions, with PAYPAL retention and other specialists there, they basically told me to not take credit cards or to go somewhere else. Last, Banks are committing fraud at the tune of 10+Billion per year with Friendly Fraud. That is when scumbag customers keep merchandise and charge back their cards. If this is you, you are a loser and Karma will get you, Paypal SUCKS! Do not use them.
    MANY WAYS TO SCAM THEM TOO!

    From The Editor
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  • Roger B Kimery

    I agree stay far away from paypal, they are not honest. MY account was created 10+ years ago with a typo of the email yahooo.com it accepted the typo, it was several years later that this became an issue as a return label was sent to my email address of yahooo.com which was not delivered of course. I tried to have paypal change my account but they said it was unable to be changed as it was used to create my account. Recently after 5+ years of selling on ebay with 100% feedback a payment was sent through ebay to yahoo.com email, long story short paypal updated my email to be correct @yahoo.com but stated as there was a change in my account and funds would be held until items were delivered. I tried to explain it was a correction on my account and not a change but they insisted to be correct and funds were held. I was treated as a dishonest customer when my history shows the complete opposite. I will never sell on ebay again using paypal and will advise everyone to stay away because as many have stated they do not care and are willing to steel your money and hold it until they see fit to release it to you. I wish there was a paypal physical location as I would go into the store and raise hell being sure everyone was aware of the way they are treating me. Absolutely a crooked operation -5 star rating… and yes that is negative 5 star. Very disappointing they can operate in the way that they do 8 – (

    From The Editor
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  • Matt Oshea

    Very unreliable ..
    I have used a paypal account for over ten years now through my business unfortunately it was forced upon my by ebay. With a regular annual income of around £60k i constantly have transfers held sometimes for up to a week and occasionally declined by paypal. This makes running a company and using paypal very unreliable, the customer services have no idea why they hold my transfers and even worse seem they have no control over any of my funds and can never resolve it. The excuse is always ‘a security check’ and it can take up to 72 hours to process, i wonder why so many constant security checks are needed when sending money from my own paypal account to my own registered bank account? its just a poor excuse to cover up the interest money generating machine they run I would not recommend anyone to paypal.

    From The Editor
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  • Martha Lay

    Horrible time (2-3 week issue) with customer service and trouble with adding a new bank and phone number. They keep saying wait 48 hours and it will be transitioned. Keep getting stalled online when trying to insert a new bank to transfer money and when sought help by phone they told me to do app withdrawal through local store/ $3 charge or through debit card 10% charge each time rather than helping fix the problem and simply change the bank on my site. Still dealing with this issue so that I can remove old bank and put in new bank rather than being charged these fees! would not recommend paypal. Next stop will be my state’s attorney general for complaint if this is not resolved soon. I’m waiting 48 hours, again, as they told me to…

    From The Editor
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    • Dianne Stoutenburg

      12/18/18. Talked to a female.
      Simply trying to upgrade our address, and online system said it didn’t exist. Will be a BIG surprise for the Postal Service.
      She repeated our address about 10 times. EVERY time she got it wrong.
      Asked her three times for a supervisor. She REFUSED to forward me.
      We will try to do as little business through them as is humanly possible.

      From The Editor
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      • Yolanda

        Unbelievable what I have read about PayPal. A friend has been trying to transfer a large sum of money to his bank account for more than a year and PayPal will not. PayPal will keep your money. They are nothing but a terrible scam. I will definitely delete my PayPal account. I think possibly the only way to get YOUR MONEY is to hire a lawyer. I don’t see any other way. They only rip off the small businesses knowing full well they cannot afford a lawyer. WARNING, DO NOT USE PAYPAL. WORST SERVICE YOU WILL EVER RECIEVE. THEY WILL KEEP YOUR MONEY!

  • Pedro Herrera

    Stay away from paypal. Your credit loan system has the highest fees without any kind of consideration, also applying murky ways to collect interest and above has a poor customer service. Believe me with an average credit, even low, you will be approve for a line of credit very high , yes, but be prepared for when interest is charged especially if you use the famous attractive system to buy over 99 dollars that gives you 6 months to pay. It is a whole relentless system where it does not exist at all, as in other banks, some consideration if you forget to pay once in time, you can never get anything from customer service. Never.
    And if you sell any product on ebay they will manipulate your money at will, they will keep it for as long as they consider it, a prepotent and despicable policy. That is the real paypal, be careful people…

    From The Editor
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  • Ovidiu Ionescu

    PayPal banns customers if they disagree with their views. I was just banned from PayPal’s community forum for asking about free speech. It’s worst than I thought, this company thinks they can decide what speech we need to use to qualify for using their service.

  • Cheryl Shay

    I placed order with merchant and paid on September 24. 3-4 weeks later no merchandize was received. I sent several emails cancelling the order. The merchant then sent several bogus shipping numbers that could not be traced on the shipper web site. I tried to cancel again. I contacted PayPal who sat on it for several weeks and waited for the merchant to actually send the very poor quality merchandise to me. 6 weeks after the initiaI order I finally receive all the items and they are UNUSABLE!
    Then PayPal cancells my dispute and sides with the merchant. No service at all. Don’t use PayPal.

    From The Editor
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  • Vanessa Rullow

    It’s been 2 weeks now that I’ve been trying to remove a limitation. Spoke to 9 different reps and wrote 3 emails, still my situation has not been resolved. I have been using PayPal since February and made numerous purchases without any problems until October when without warning or explanation Paypal changed their policy requiring me to upload an ID, proof of address and a social security number which was not required when I opened the account. I live in Trinidad and use a Sky Box company based in Miami to ship my stuff. This is the address I used to open the account. I do not have a social security nor a utility bill with the address on file because its a shipping company!! I have explained this over and over again to each customer service agent and I uploaded my Trinidad ID and drivers license as per their request as proof of name; All they say is someone will review it and send me an email. Then they send 2 emails on separate occasions telling me that my account has been restored to normal but when I check it’s still limited!!!! What vexes me is that they changed their policy without informing anyone, now they are holding my money hostage ( telling me it’s for my own security, SMH)! I am going to let everyone who will listen know that PayPal cannot be trusted! Very frustrated and disappointed in this sevice:(

    From The Editor
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    • Erin Pulver

      Hey I’m in the Exact same boat… where they are holding my money until I send them I photo ID ( with the address I used to sign up- so I am already screwed because they have my old address on my ID ), some sort of proff of something and now they want receipts that left are six months old for all my sales!!!???!! WHAT!!!! Yea I don’t have that. And they are doing this bc of some “unusual account activity”. Non of which I noticed. And I looked.
      Anyways my question is what ended up happening and how long did it take to resolve. Did they ever tell you why you’re account was put on hold?

      From The Editor
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  • Cherry

    THE WORST ONLINE CASH APP IN THE WORLD. Their country specific terms and policy will give you a headache and makes you feel like going to hell seems like a vacation. Their problem solving is the same level as a 5 years old. Keep doing the same thing and hope it will resolve the issue. Their customer service is a joke, its an equivalent of a collective of idiots who got paid. Avoid at all cost.
    I have indonesian paypal but recently moved to united states. So i have US phone number, correct? Why would i keep using my indo number if im in the us. Isnt that a logical thing to do? NOT FOR PAYPAL. According to paypal you have to keep using you indo number 24/7. So when i received money from My us based friend, he put my AMERICAN number on it and guess what? POOF it has become a phantom money. What is phantom money you ask? Its basically the money i have earned that i need to claim. Turns out, paypal was bewildered that the phone number he put when sending out the money its not the same with my paypal account. So what do i have to do? Just change or add a number. Pretty simple right? WRONG. I cant add my us number because my paypal only accept indonesian number. So now, the money TECHNICALLY already in my account but i have no access to it, hence the phantom money. I only need to spend an hour on the internet to figured out the problem but the customer service was only like “err try to refresh it and try again tomorrow”. I mean????!!? I told you the problem is the location????????? Can you confirmed it through your high tech computer or youre still using 98 windows?! I mean what kind of respond is that???
    STICK WITH BANK TRANSFER OR VENMO PLEASE PLEASE FOR THE LOVE OF GOD, IF YOU TRAVEL A LOT DELETE YOUR PAYPAL ACCOUNT NOW!

    From The Editor
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  • Autumn Bahtishi

    I just wanted to write about a rather negative experience I had with paypal. A few months ago a friend of mine scammed me into sending him gift money. He was planning on giving me a dog so I sent the money as gratitude. As you are already assuming, I never got the dog and lost $400. Being a college student, trying to fend her own, this really hit the floor of my bank. I live pay check to pay check. I called paypal customer service and they were very helpful, they told me to file a claim through my bank, and then have my bank send that claim to their bank. I filled out the forms EXACTLY as the customer service staff had instructed, sent it in, and WEEKS later got a response from paypal saying they were not going to return the money. This was terribly frustrating because the customer service lady said this happened to people all the time, and that I would be able to get my money back. So when Paypal said “no, you authorized that charge so we wont give you your money back even though it was stolen” I cried my eyes out. Losing that $400 hurt my credit pretty bad, my friend kept promising he would return the money so until then I was living off my credit card, assuming I could pay it off real fast once he gave the money back. So little by little I got into debt, and it was too late when I realized I was never getting that money back that I had filed the claim (it was past the 60 days). I think paypal is great, it has a lot of benefits. But I am sadly disappointed in the greediness of their bank for simply not returning $400 to a small broke girl, when you know they have billions in that big bank of theirs. I wouldnt recommend using paypal to send gift money, use venmo instead.

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  • Valarie Pacheco

    I do not recommend paypal, they pass the buck, they cheat, they lie, they steal, they restrict your account, heres the deal, the excuse they Gave” you have too many complaints, against seller, your a risk, ” what a joke, I had put in claims, because items wasn’t received, those sellers, were reported, and or willingly gave a refund, then they keep your account open, so they still have access your your private bank info, address, ect, they restrict it where you cant receive money or send money, thieves, I reported them to the BBB, they have 3 different repsonses, from 3 different people, a JOKE

  • Peter Landy

    Overall, terrible customer protection service. I lost $161 because Ebay delivered my order to the wrong address by flipping my primary address, without warning, to an old defunct address. Paypal refused to to help because as they claimed the merchandise was “delivered”. Does not matter if it was the moon or the North Pole as long as it was delivered.

  • Lillie B

    Bought a product online, paid thru PayPal. Item came, was not even remotely what was pictured online. Filed a complaint with PayPal. They tell me I need to ship this item to PERU. Nowhere what it ever stated that returns need to go to PERU. The item cost me $36.94 to purchase and to ship back the cheapest way (because it needs tracking) is $42.00!!! PayPal sided with the seller (aka fraudsters) and said if I don’t ship it back I don’t get a refund. I have gone back and forth with them numerous times and they will not budge on their position. I either ship it back or no refund. So basically I’ll lose money to get a refund. How is this even ethical. Needless to say my account with PayPal is now CLOSED. There are way too many other options out there that I don’t need to be dealing with them ever again. You’d think with all the fraud out there they’d step up and help eliminate some of it. Guess not.

  • Kristalee

    Horrible service to customers. The new verification service does not allow you to change old information to verity your instead they will block your account for 24-48 hours not letting you access. What is even worse is the customer service you received once you call in. Waiting over an hour to speak to someone then they can’t even say your name properly keep saying your name incorrectly then give you the run around on how they cannot change anything. This is rediculous and PayPal should be there to help users accessing their account. I have never had such horrible customer service.
    Alex, and Millie’s supposed to be managers cannot even help with the issu. Incredibly rude women and again so rude they can’t even say your name properly.

    From The Editor
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  • Clay

    I have never been more disappointed in a service in my life. I thought that Paypal would be a convenient, efficient way to buy items but oh how wrong I was. I bought an item on Reverb (a musical instrument site) with the understanding that the seller could overnight it to me. He later contacted me and said he couldn’t overnight the item and would refund me. That happened the same day. Paypal even e-mailed me to notify me that my refund was complete. But it wasn’t. They meant, “their” refund was complete. They were still going to take the money from my account and then I’d have to request them to send it back to my account. All of which could take well over a week considering a weekend. That’s a lot of nonsense when we’re talking about almost $3k. I asked them to simply cancel the transaction and they wouldn’t. I asked them why I should use them if they’re essentially just getting in the way and making me wait without even trying to help and their only response is, “we can’t help you”. The thing is, they could help. They just don’t want to. Never use them.

    From The Editor
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  • Jeffrey Steven Golden

    Terrible Customer Service. I just logged in, updated my CC information, just to get a message that my account is banned and I can no longer use PayPal. I called customer Service and they would not tell me why I was locked out. There are better, ways to transfer money / pay for things, but I think I should be made aware of suspicious activities, especially when I am accused of them. I asked for a supervisor, and I was put on hold for 30 mins before I hung up. Not that I have a choice now, but I will never use, or endorse this company’s services, as they seem to be completely backward with their policies.

    From The Editor
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  • Jenny

    Straight up devastated by this service. Some trolls reported my account and I was accused of selling “obscene” material. I was permanently banned! No investigation. And when they say you can appeal, you can’t!! They just flat out lie to you and mislead you into having hope that you can reconcile things. It’s already hard enough Paypal. And then they rub salt in the wound, “you can always use another service.” You know for damn sure that places like eBay only use Paypal unless you’re a high quantity merchant.

    What gets me the most about Paypal is their hypocrisy! Paypal supports plenty of soft-core porn. I went with the raunchiest edition of Play Boy magazine off their official website and of course they are supported by Paypal. It wouldn’t be shocking to say that a majority of the workers are (white old) men and there are no women on the gender inclusion board. White old men just love to protect other powerful white old men and help them make money regardless of how inappropriate the situation is and then ban women from using their service for any suspicion!

    And they’re spiteful! I was pissed and didn’t respect them because they deleted my account with no investigation. I made another account. Yeah, I know it was bad but I did what I had to do. What do they do? THEY BAN MY MOM FROM USING THE SERVICE PERMANENTLY BECAUSE WE LIVE IN THE SAME HOUSE. The lady only orders yarn & paper crafts off eBay! She never once broke any guidelines.
    I honestly can’t wait to see them go down the drain.

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  • Ivan B.

    I have used PayPal for over 10 years both as a buyer and seller. Since recently, they began applying security holds for ALL withdrawals. Regardless the amount. Using same IP, same card for withdrawals.

    It is clearly a tactic to hold on to our money just a little longer. Especially, because bank transfers in Europe became instant.

    Currency exchange rates, seller fees, etc – make this company so irritating. They are very efficient but so greedy too. An eBay seller pays seller fees twice – first to eBay, then to PayPal. Regardless jurisdiction.

    Thus, the 1 star. They should be ashamed and put out of business by younger and honest businesses.

    From The Editor
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  • David

    I’m a seller, who sells multiple items on ebay.

    I recently sold something to a buyer, who left positive feedback then claimed over a month later that the item i sold them was not working. The buyer said the item was faulty, and needed to be returned. I spoke to the buyer and advised them that the item was sold as a brand new item, and there is no warranty or returns. The buyer then raises a claim with Paypal, claiming the item is a fake, and requested a refund. After trying to defend myself with Paypal, they decided to go in favour of the buyer. The buyer said they sent the item to me, provided a tracking number, which said it was delivered, but it never was. I spoke to Paypal to advise that i never received the return, and they said i should take it up with the buyer directly and they can’t help anymore. Obviously if i speak to the buyer, they are going to claim it was sent and that will be the end of it. I’m absolutely appalled at how Paypal have treated me as a seller who frequently uses their service and pays their fees. I vow to never use Paypal ever again when they clearly don’t care about the Seller and only care about looking after their Buyers. They are no better than the scammers who use their service!

    From The Editor
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  • Jacqueline Farr

    As a small business owner I made the calculated decision to use PayPals services as a payment option on my website. After conducting business for months, accepting orders and receiving a PayPal credit card in the mail, I was sent an email asking for further documentation. After providing a lengthly description of my business plan with thorough documentation, I was notified by PayPal that my account was being permanently limited. Immediately calling the PayPal support team I was transferred to four different departments and not given a single answer as to why my account was under such scrutiny. Finally, a representative set up an appointment for the PayPal risk department to call me back over 24 hours later, since oddly enough the customer isn’t provided a number to reach them. I explained my simplistic business plan once again and reminded them that I sent an email with proof and descriptions. The employee, Jennifer, assured me that once sending in further proof of invoice and documentation that my account with them would be slightly limited and eventually lifted, chalking it up to miscommunication. After once again being put on hold for a lengthly amount of time I was greeted with an “I’m sorry, we’ve decided to shut down the entire account because of its liabilities.” I was asked in an accusatory tone if I was making up orders to collect money because a family member with the same last name placed an order on my website. In the end, the disorganization and disregard for their customers is so evident its shocking and disappointing. For an honest customer who is simply just trying to grow their business it is hard to find an excuse for PayPals brash mistreatment. On a positive note, I have made the decision to use Square instead, which is a leading competitor offering comparable pricing and better customer service.

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  • Shaun Hall

    Stay away. Had my account hacked into and funds drained. The hackers name and info are on my account… as is his bank account. Spent HOURS trying to get the service center in the Philiphines to close my account so I can walk away without further damage. THEY WILL NOT DO IT! They wont even remove my bank or cc info from MY profile.
    Now seeking legal council to sue them to protect myself. DO NOT…. I repeat…. DO NOT open an account with PayPal!

    From The Editor
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  • Mack Montanari

    This has got to be the most un real experience I have ever had when it comes to customer service. These guys have no care about your situation, they don’t care about what they do with your money, they flat out do. not. care. I was continuously waiting on hold with no help. Finally I asked to speak to a supervisor and they just put me on hold and forgot about it. Do not use this service!!!!

    From The Editor
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  • srt

    This was yet a third miserable experience with PayPal services, the first being mysterious debits directly dipping into our bank account, the second being mysterious debits from our PayPal funds balance, and this third horrid experience described below.

    We purchased an item form a seller who uses a so-called “PayPal Guest Checkout” payment method. The item was defective so we returned the item including tracking number to the proper address as listed on the seller’s website.

    We called PayPal for buyer protection and a refund because the seller refused to answer our return inquiries and refused to accept the return shipment for the flawed product. PayPal opened a refund case and then proceeded to send automated emails stating to now send the item to a different address, in China: PayPal’s return address was written as such —
    Return address:

    陈 宇
    金耀南路300弄, 上海市, 上海市 201803 China

    I called PayPal customer service to find out what is going on with our buyer-protection rights and the refund, and was greeted by very confrontational representatives who could not find the refund case number or any information whatsoever on our claim. Only after much haggling and frustration on our part to get ourselves out of this messy PayPal refund process and requesting supervisor assistance did the customer service representatives finally find the claim number and our call history on this matter. One representative went so far as to say “Shut up and let me explain!!! You had better shut up!!!” while continuing to ramble on about why PayPal sent us a mis-configured return address and why they could not find the refund case history, and that it “will all be taken care of in the back-end.”

    To this day — no refund, horrid memories of a confrontational staff, and a dead-end refund claim. We are ridding ourselves of the burdensome PayPal account and will choose more established, reassuring payment methods.

    This has been simply a horrible experience with the PayPal.

    From The Editor
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  • Justin

    Paypal is horrible, i had paypal set up with my business and a customer made a transaction, using paypal payment method, it has been a month and i still haven’t seen the money. I ensure my account was set up correctly and it was. I contacted paypal regarding issue and they said they can’t help me at all. So paypal got all their fees plus the money i was suppose to receive to help run my business. As a new business owner this is very frustrating. I have removed paypal as a paying option for my customer and refuse to use or recommend this company to anyone. Any who is running a business and can’t afford to take a loss, i highly recommend you look at other payment options.

    From The Editor
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  • rudy urban

    Sold an item for several hundred dollars on ebay today and its not showing up in Paypal so that I can transfer to my bank account. Ebay is showing its ok to ship….yea right , like thats gonna happen! Ive had three Paypal related issues in the last 30 days. They obviously have a problem and Im not the only vendor that is somewhat stressed by it. Ebay and Paypal need to work out these glitches otherwise people like me are going to start looking elsewhere to sell and there are plenty of venues on the internet for just that purpose. Both of these companies are cash rich and need to start spending money on upgrading the system rather than spending money on fancy houses , yachts and round the world vacations.

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  • Tina

    Paypal promises to help you get a refund when shipment is not as described! Well that is totally false. I have been trying to get a refund since August 16 2018. The seller and Paypal want me to spend $235 for return shipping when shipment received was only $170. Paypal and Seller rip people off

    From The Editor
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  • JoAnne L

    I requested a simple bank transfer when sending money through PayPal a week ago. They took it upon themselves to change that to an e-check causing a huge delay. The bank sent the money to PayPal 6 days ago and they still have will not forward the money to the intended recipient. I definitely do not recommend PayPal at all.

    From The Editor
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  • LUIS ABREU

    I ha an experience with Paypal which is a reason that i do not recommend it to anyone anymore.
    Paypal receives my money from eBay then I try to transfer the money to my debit card or my checking account and after 2 smooth transactions now it says “YOUR FUNDS WILL BE AVAILABLE IN 72 HOURS” after I sell my item with eBay and wait several days, after eBay releases my funds why do Paypal wants to keep it for 3 more days?
    It is just not fair to customers. And the worst is that their staff including supervisors can not resolve any of these issues, unbelievable.

    From The Editor
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  • Lauren Harrower

    I Will Never Use PayPal Again!!! They stole my $40. I transferred $40 into my boyfriends PayPal and they took their fee of course. but held my money and said that i would be able to get it in 21-60 days that is complete Bs!! I have called them 3 times. they said they sent me an email saying they sent me my money and to “check” my email to receive it and the email I received had nothing to go to to get my money back!!! So basically they’re telling me they sent my money back to me but in reality they stole my money from me!! I Will Never Use PayPal Again!!!. And I will never refer this to anyone.


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  • Jules

    Seriously! Never again! Nothing but issues and when you call and try to fix them they are either closed or you have to wait forever! Worst part, they tell you they can’t discuss the details of your account with YOU! Then they hang up on you when you ask a question they don’t want to answer. Worst customer service I think I’ve ever encountered! Absolute joke!


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  • Anthony McDonald

    I have gone to a Paypal reload center to reload my Paypal Business Debit cart. I performed this reload on September 8th at 5:41am. Until today September the 10th, I have not received the funds. I have been on the phone with PayPal on a daily bases at least twice a day. I always connected to the Philippines, and there is always a huge communication barrier which adds to my frustrations. This is after at least a 1 1/2 hour hold time and then being shuffled between departments back and forth for at least another hour. Today I am told I may have to wait another 24 – 48 hours to receive my funds. After uploading the receipt for my reload, and waiting a couple days, I even asked for a provisional credit since there was no error on my side. I was told that this in not possible and I would just have to wait. It seems that PayPal is definitely not the correct decision as this has been a very horrible and taxing experience.


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  • Nancy

    I wouldn’t recommend to anyone. I’ve used PayPal without trouble for years and I’ve faced two problems. At first, when I created the account it wouldn’t receive nor send any money and when I asked them about it, their answer had absolutely nothing to do with my problem. I let it go and a few months later, the account was working just fine and I’ve used it for years to receive money for my freelance work and make simple purchases online. I had a credit card and a bank account linked and then suddenly they’re asking for proof of identity and proof of address and not accepting anything I sent nor letting me withdraw or transfer my money. I was using an Israeli account but had moved to the US later on and kept using my account but they wouldn’t accept a proof of an american address nor an Israeli P.O.Box. Then the moment they found out I have a Palestinian address, they permanently limited my account with over $900 in it. I’ve contacted them throughout this whole problem at each step to get help but their customer service was crappy as always and they kept answering with the same email over and over which had nothing to do with the questions I actually ask in my emails. I now have an account with $900 that I can’t withdraw for 180 days and then I have no idea how they will let me withdraw it but this whole experience was horrible and I don’t recommend at all. I’ll be moving to payoneer or something else as soon as I figure out how to get my money.


    From The Editor
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  • M. Randle

    Last year when Pay Pal held my money I thought it was an oversight this year when they held on to my refund
    they out right lied and said it was my banks fault that it hasn’t posted I spoke with my personal banker and she said none of that is true they can’t credit funds that are not even pending. I would like to be involved in any pending class action law suits this is ridiculous, I am not going to be lazy and say oh well i’m contacting the Federal Reserve and the BBB if enough people will do this then I’m sure they will be investigated again. Don’t use them I just spoke to them again they will not put the money back in your bank you are forced to use pay pal to spend the funds.


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  • Wilson

    Paypal is so far the worst way to transfer your money, they send you a email saying that they are transfer your money in one business day but last Wednesday September 5th I transferred to my bank account and I didn’t receive the transfer yet, more them 48 hours no weekend or holly days, the website its horrible it doesn’t let you get help awful, any other app transfer is way better then Paypall


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  • Jonathan Carlson

    They made a mistake months ago resulted in me having to pay off $300 dollars in 3 months when I thought I would have 18 months to pay off $500. It is their mistake and they are unwilling to work with me to fix it. Pretty much some of the worst customer service I’ve had. I’ve used paypal credit for 4 years and will never use them again. You just lost a customer.


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  • Mamie Johnson

    I have had a personal account for two years now and all of a sudden my account is shutdown and I was told that I could not activate another one I am banned permanently.
    (1. I do not know what I did to deserve this and they want tell you what when wrong. I have been hung up on.
    2.Holding money for 180 days is crap.
    Is there another alternative to PayPal.

  • Brandon Wood

    I run a medium size ebay business – around $35,000 in sales a month. Paypal found an issue where they said I was non- compliant and my account would be disabled if I did not resolve the issue in about 10 days. I immediately resolved the issue, which takes 72 hours for them to review. 5 business days later, I received the exact same message about non-compliance. I call Paypal and an employee confirms, “it looks like they didn’t review the issue, it looks like they assumed you had not fixed the issue yet, I’ll submit it for review again which can take up to 72 hours”. By the way, nobody will even look at the issue over the long weekend. 5 days later, my Paypal account is turned off. Can’t accept payments, withdraw money, anything. I’m literally losing thousands of dollars a day – I call PayPal and they assure me there is nothing they can do, the department that actually addresses issues does not accept calls. I will just have to wait another 72 hours for them to review the issue AGAIN – And now I know their 72 hours is a standard five business days or more – so I guess I’ll just take the week off work without pay.

    Paypal customer service has been some of the slowest and most incompetent I have ever witnessed. I am immediately looking for payment alternatives. Avoid Paypal if at all possible, they can shut down your business at a moments notice.

  • Carl MOORE

    I order a Samsung phone from China through Paypal back in March 2018. The phone was defective so I was told to send it back for a full refund. I sent the phone back on 06/21/18. The post office said it’ll get there in about two weeks, but for some reason, the dealer haven’t received the phone yet so I checked with the post office on a couple of occasions and the phone was last known to be in Florida. Paypal apologize to me and said since I had a tracking number, they’re refund my money as a one time courtesy about a month ago, but I haven’t received anything yet. Now they’re saying they can’t refund it until the phone has been delivered. Now on today 09/02/18 I received a email saying they’re closing my case because they don’t have any proof that my phone has been delivered. I also had to pay extra money to ship this phone back to China. Please, please never use Paypal, they’re definitely will rip you off.

  • Victoria

    You probably won’t have any issues with PayPal is your account currency matches the country of issue. However, if you card is in dollars while the local currency of your country is different, the system will automatically assign local currency to your account. As a result, you lose on double currency conversion. I think a business specializing in financial matters should know these things.

    In addition, if you contact customer service about it, they will change the currency of your account, but will NOT refund you the losses that happened due to their buggy system. The worst customer service I’ve ever seen.


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  • Paul Bashor

    Worse company I’ve ever had to deal with when it comes to complaints. DO NOT USE PAYPAL FOR PURCHASES EVER! They will never refund your money. They will tell you what you want to hear after being on hold for hours and nothing will EVER be refunded. You will pay to have things shipped back and you will lose that money too. BEWARE!!! Use your credit cards and don’t leave money in your paypal account.


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  • Robert L

    PayPal represents itself as the best way to send and receive money, especially for ebay transactions.
    Then , When i had to use them to sell my vehicle, paypal puts restrictions on my account because of “unusual activity”… unusual… I received money…that’s the whole reason paypal exist, how TF is that unusual????
    But guess what, PayPal instantly took out “their” portion of the money..no hold on my account when it comes to them taking “their” share. but if I want the rest, i have to jump through hoops.

    IF IT WAS SO UNUSUAL FOR ME TO RECEIVE MONEY THROUGH PAYPAL, WHY DID YOU TAKE A FEE ALREADY??!!!!


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  • Refugio Lopez

    This is the worst service ever for business they send you free reader to but hold you funds for 30 day how can someone run a business if they holding your funds my business completely came to stand still have no fu ds to continue paypal single handedly ran me out of business i have lost thousands useing this service and not help was on hold for 11/2 hours to get no resolution and to talk to peole with attitudes i totaly do not recommended this for any business


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  • Chelsey

    My wife keeps trying to change her name with PayPal because it’s still under her ex husbands name. They won’t let her even though her social security number & bank account are linked to her PayPal account. And even after requiring her to send in her name change documents (i.d., social security card) they still proceeded to say she will not be able to change the name on the account! What kind of company can’t change a simple name? Will NOT be utilizing this company again. I wish I could give it a lesser rating.


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  • Syeda Harry

    I had been a Paypal Business and personal account carrier since probably 2010-2011. I had one account closed on me when my husband was arrested for a false charge of terrorism, bank account closed and Audit by IRS per the FBI request. My husband was released for not enough evidence per the best Judge in my estimation after only almost 4 years of torture from a racist jail institution Seminole county in Sanford County Florida where George Zimmerman was his next door cellmate. I opened up a personal paypal account and when have maintained good bank standings and transactions without any problems. I get no complaints, I DON’T have criminal record and am an honest working American born citizen. I find out recently yesterday August 6, 2018 that my account is permanently closed as I’m a HIGH RISK, what’s the RISK? the customer service representative tells me she can’t say because the decision was made in another department. This is FULL MISCONDUCT to my rights as a citizen.

    Their response

    Benjamin13:51 PM
    So I reviewed the limitation on your account and unfortunately, there’s not a lot of details that I can provide. If you would like the exact reasoning behind your account closure, you would have to legally subpoena PayPal at our legal address.

    You may direct all legal related inquiries to: PayPal Attn: Legal Dept./Civil 2211 North First Street San Jose, CA 95131

    This is a terrible response. Which means everyone is guilty until proven otherwise innocent. I don’t know risky I can be when all I do is collect money just like all their other customers to spend on my family needs.


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  • Mor M

    DO NOT USE PAYPAL!

    I am out $750 dollars with no one to even talk to.

    Terrible service!!

    I have been on the phone for 45+ minutes without speaking to a single person. I have been trying to deal with an issue for over 2 months now to no help at all from paypal employees.

    Each time i call in, all they do is blame my bank. its 2018 and to think such big companies like Paypal to still have such terrible customer service is just sad.

    They claim they “transfer” the money to my bank, even took a $8.00 fee off the transaction and the money has never made it into my account. I was given a trace number, an account number and a transaction number and my bank confirmed that they never received anything.

    I have no way to escalate it with paypal because their employees hang up on me once I tell them that I already went through all the steps they recommend. for example i was told to file a claim (which i already did a month ago) and got no feedback. DO NO USE PAYPAL.

    if you are thinking of using paypal, DONT DO IT! there are much better online payment solutions on there.


    From The Editor
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  • Camille Jones

    So I love Paypal I use it for business purposes nd have never had any issues until today….. I had some money sent to me and I went this morning to transfer to my bank card and it said unable to process try again later…, so I called Paypal and to my surprise they couldn’t do anything for security purposes??!? I have had the same transaction from same person a few times and went straight through..,, I was left stranded with no way from gas station with my kids in a hot raining day…. I was told sorry we can’t help you all we can do is send money back.,,, so they sent money back and never told me it takes 3 to 5 buisness days….. I am handicap and had to sit outside of a BP gas station in wheelchair looking homeless until a nice lady gave me 10 bucks and her email to send her money back and now I am unsure if I should send it due to my daughter not getting her money right back…. Paypal I have never had an issue and I am sure there has to be some department that could have taken care of my situation and now I’m stuck not going to work for 2 days because I have no money thanks to lack of help I am very concerned and do not wish this situation to happen to anyone else like my money is just gone for some days and no exact reasoning except security purposes please explain how a dedicated customer has a security problem from the same person sending me gas money that has sent me money the past few weeks??? I have gotten no answers and no money now and no accommodations just sorry for the inconvenience what in the world???


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  • Karin

    If you think you’re always safe using PayPal for transactions, think again! I made a booking on Airbnb for a longer period and therefore, a large deposit amount in Euro. Although I had nominated my Euro-denominated credit card for this purchase, the debit went automatically to my A$ bank account, which was not funded for this purchase. After about a week, PayPal debited the credit card with an amount that was 10% greater than the purchase amount.
    Upon contacting PayPal, the supervisor claimed that this was a currency conversion charge that I had to pay as the amount had been converted from Euro to A$ and back to Euro. The fact that PayPal system made the conversions without regard to my preferred payment method, made no difference.
    I no longer trust PayPal and have closed my account.


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  • Mari Ortiz

    Horrible service , I am a seller on Ebay they had a problem that they needed Paypal to help me The customer service representative with Ebay said that they had to transfer me to resolve.Needless to say they transferred me to Pay Pal. While I am typing this complaint, I am have been currently on hold with them going on one hour. My customer already paid for their item and I have to hold longer to have the funds moved to my account. Ebay just called in while I was on hold , I answered they told me to click a key if I was the caller. I clicked the 1 key, and Ebay said “sorry we did not get that”,then said “please call again” after I waited twenty minutes for them to call me back. Meanwhile, I am still on hold with Pay Pal . Grand Fiasco, worst customer service I have ever had to deal with .Both Ebay and Pay Pal are garbage in the customer service department .


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  • Julie

    I originally signed up for PayPal to hold my sons spot at daycare and never used it again. A year or two went by and I was hacked by someone. I called PayPal within minutes and by then the hacker had changed literally everything on my account. They asked for my card number I used on my last transaction before the hacking took place but by that time I had already received a new card from my bank for the same reason. And like I said the hacker changed everything so they had to use sercurity questions like “Where out of these three places have you not lived?” “Which of these three cars have you not owned?” After that I had finally gained access to my account and changed everything back along with added every security step possible for it to not happen again. I also took off any bank or card information. Days had gone by and I received emails saying the hack was deemed a fruad. Then after awhile I received emails saying I owed the money the hacker stole from someone else’s account. I at first ignored the first warning thinking it was automatic. Then the second came so I called them. PayPal decided, AFTER emailing me saying the account was hacked, that it was in fact not hacked without emailing me. They let the funds someone was trying to steal through and are now asking for me to pay for the money. At first I wondered how the hacker could have taken that money almost a week later. His number was still set in a part of my account that I didn’t see until just a few days ago. You’d think that customer service would have helped wipe the account