PinnacleCart Credit Card Processing 2023: Reviews & Complaints
Established in 2003, PinnacleCart is an e-commerce platform that provides merchants with payment processing-integrated online stores. PinnacleCart’s preferred merchant account integration is WorldPay, but merchants are free to integrate a wide number of popular alternative payment processors if they wish to do so.
PinnacleCart Payment Processing
PinnacleCart processes all debit and credit cards for most business types, in addition to their other business service. Their payment processing services include mobile payment processing, e-check and ACH processing, recurring billing, B2B Level 2 and 3 processing, QuickBooks integration, and more.
Marketing and SEO Tools
PinnacleCart offers built-in marketing tools for customer engagement and retention. These include email marketing, discount and coupon codes, product reviews and ratings, and more. It also has SEO tools to help a company’s visibility in search engine results.
Online security is vital in e-commerce, and PinnacleCart recognizes this. The platform is PCI compliant and includes SSL certificates, ensuring that customer data is handled securely. This helps build trust with your customers and protects your business.
Location & Ownership
PinnacleCart is headquartered at 25568 Genesee Trail Rd, Golden, CO 80401. Craig Fox is the CEO of PinnacleCart.
Table of Contents
PinnacleCart Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||10+|
|Live Customer Support||Yes|
|Most Common Complaint||Product Malfunctions|
Low Complaint Total
We are currently able to locate over 10 PinnacleCart reviews, none of which accuse the company of being a ripoff or a scam. These PinnacleCart reviews generally cite product malfunctions and poor customer support, and they do not consistently describe any one common issue. It is therefore likely that these are isolated cases that are uncommon among the company’s users. If you have a PinnacleCart review to make, please do so in the comments below.
PinnacleCart Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against PinnacleCart. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
PinnacleCart Customer Support Options
The PinnacleCart website provides dedicated phone, email, and chat support for customer questions. Some of the company’s plans qualify for “priority” support, which may mean longer wait times through non-priority lines. These customer support options satisfy our expectations of the top-rated customer service processors.
PinnacleCart Customer Service Numbers
- (800) 506-0398 – Toll-Free Support
- (602) 734-0244 – Local Office
Other Support Options
- Contact form
PinnacleCart Online Ratings
Here's How They Rate Online
Online Ratings Summary
No BBB Complaints
PinnacleCart has no rating at this time and is not BBB accredited. The BBB complaints board shows 0 registered issues within the last three years. The company also has not received any informal reviews on its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB.
An “A” Performance
Since it is our philosophy that “A” ratings should be reserved for companies with zero complaints, we agree with the BBB’s former rating in this case. However, business owners should keep in mind that there are reasons to be skeptical of BBB ratings.
PinnacleCart Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
|Processing Rates||Monthly Fees|
PinnacleCart offers clients the option to host their websites with PinnacleCart for a recurring monthly fee or license the platform and host it themselves for a one-time cost. All recurring payment plans are billed on a monthly basis and can be canceled at any time.
Hosting With PinnacleCart
PinnacleCart rates include 2 pricing tiers for its hosted e-commerce solution, its Standard and Advanced plans. The Standard plan costs $79.95 per month and includes all standard features of the platform, no transaction fees, an optional dedicated SSL, 10 gigabytes of disk space, and 20 gigabytes of bandwidth. The Advanced plan costs $199.95 per month and includes all features of the Standard plan, an included dedicated SSL, priority customer support, and unlimited disk space and bandwidth. The Enterprise plan costs a customized amount per month and includes all features of the Advanced plan.
Businesses that wish to host their own websites can license the PinnacleCart platform for a one-time cost of $1,495 per domain. This cost includes one year of customer support and software upgrades, which can then be extended for $299 per year.
Other PinnacleCart Fees
Businesses that use PinnacleCart’s hosted solution will also be charged incidental overage fees of $3.50 per gigabyte of bandwidth (Startup and Standard packages) and $10 per 100 megabytes of disk space (Startup and Standard packages). The company does not offer its own merchant accounts, so it does not charge any payment processing-related fees.
No Red Flags
We are unable to locate any complaints about the PinnacleCart contract terms, but many of its compatible payment processors have reputations for high pricing and rigid contract terms. PinnacleCart’s web store contract terms are competitive with other e-commerce platforms, which makes it a good fit for businesses that have already secured affordable payment processing.
We also encourage business owners to check out our list of the providers of the best merchant accounts.
PinnacleCart Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||Yes|
No Independent Agents
PinnacleCart appears to rely on traditional advertising, resellers, and affiliates to market its services. There is no evidence at this time indicating that the company employs independent sales agents. The fact that PinnacleCart does not itself provide merchant accounts means that it is unlikely to engage in many of the high-pressure sales techniques that are common to the payment processing industry.
This compares favorably to our list of best credit card processors.
No Misleading Quotes
As of this update, we are unable to locate any PinnacleCart reviews that report unethical behavior by the company’s sales team. Additionally, the company does not appear to engage in any deceptive advertising strategies in its official materials. However, if you suspect that PinnacleCart is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
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