PinnacleCart Reviews & Complaints
Company Overview
Established in 2003, PinnacleCart is an e-commerce platform that provides merchants with payment processing-integrated online stores. PinnacleCart's preferred merchant account integration is WorldPay, but merchants are free to integrate a wide number of popular alternative payment processors if they wish to do so.
PinnacleCart Payment Processing
PinnacleCart processes all debit and credit cards for most business types, in addition to their other business service. Their payment processing services include mobile payment processing, e-check and ACH processing, recurring billing, B2B Level 2 and 3 processing, QuickBooks integration, and more.
Marketing and SEO Tools
PinnacleCart offers built-in marketing tools for customer engagement and retention. These include email marketing, discount and coupon codes, product reviews and ratings, and more. It also has SEO tools to help a company's visibility in search engine results.
Security Features
Online security is vital in e-commerce, and PinnacleCart recognizes this. The platform is PCI compliant and includes SSL certificates, ensuring that customer data is handled securely. This helps build trust with your customers and protects your business.
Location & Ownership
PinnacleCart is headquartered at 25568 Genesee Trail Rd, Golden, CO 80401. Craig Fox is the CEO of PinnacleCart.
PinnacleCart Customer Reviews
Here's What Their Clients Say
Total Online Complaints | 10+ |
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Live Customer Support | Yes |
Most Common Complaint | Product Malfunctions |
Recent Lawsuits | No |
Positive User Feedback
We’ve identified over 10 PinnacleCart reviews, and none of them accuse the company of fraudulent activities or scams. While some users have reported product malfunctions and issues with customer support, these incidents appear to be isolated and not indicative of widespread problems among the majority of users. If you’ve had an experience with PinnacleCart, we invite you to share your review in the comments section below.
Legal Standing and Regulatory Compliance
As of our investigation, there are no ongoing class-action lawsuits or FTC complaints against PinnacleCart. Clients dissatisfied with their experiences have the option to report concerns to relevant supervisory organizations for further investigation.
Customer Support Excellence
PinnacleCart offers a range of customer support options, including dedicated phone, email, and chat support. Some service plans even include “priority” support, although this may result in longer wait times. These customer service offerings align with our expectations of top-rated processors for customer service.
PinnacleCart Contact Information
- (800) 506-0398 – Toll-Free Support
- (602) 734-0244 – Local Office
Other Support Options
- Contact form
PinnacleCart Online Ratings
Here's How They Rate Online
BBB Reports | 0 |
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No BBB Complaints
PinnacleCart has no rating at this time and is not BBB accredited. The BBB complaints board shows 0 registered issues within the last three years. The company also has not received any informal reviews on its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB.
An “A” Performance
Since it is our philosophy that “A” ratings should be reserved for companies with zero complaints, we agree with the BBB’s former rating in this case. However, business owners should keep in mind that there are reasons to be skeptical of BBB ratings.
PinnacleCart Fees, Rates & Costs
A Closer Look at The Contract
Cancellation Penalties | Unclear |
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Monthly & Annual Fees | Yes |
Processing Rates | Monthly Fees |
Equipment Leasing | No |
Month-to-Month Contract
PinnacleCart provides a flexible offering for clients, allowing them to either host their websites directly with PinnacleCart for a monthly fee or opt for a self-hosting arrangement by purchasing a license for a one-time fee. Recurring payment plans are billed monthly, offering the convenience of cancellation at any point should the need arise.
Hosting With PinnacleCart
PinnacleCart’s hosting service features two main pricing tiers: the Standard and Advanced plans. The Standard plan, priced at $79.95 monthly, delivers all the fundamental platform capabilities, zero transaction fees, an optional dedicated SSL, 10 gigabytes of storage, and 20 gigabytes of bandwidth. For more demanding businesses, the Advanced plan is available at $199.95 monthly, enhancing the Standard offering with an included dedicated SSL, priority support, and unlimited storage and bandwidth. Additionally, an Enterprise solution is tailored to meet specific business needs with custom pricing, incorporating all advantages of the Advanced plan.
Self-Hosting
For businesses preferring to manage their site hosting, PinnacleCart offers a platform license at $1,495 per domain. This fee encompasses a year of customer support and software updates, with the option to continue these services annually for $299.
Other PinnacleCart Fees
Users of the hosted solution might incur extra costs for exceeding bandwidth and disk space allocations, specifically $3.50 per gigabyte for bandwidth and $10 per 100 megabytes for disk space in the Startup and Standard packages. PinnacleCart does not provide merchant accounts, hence it doesn’t impose payment processing fees.
No Red Flags
There haven’t been significant complaints regarding PinnacleCart’s contract conditions. Although some payment processors compatible with PinnacleCart are noted for steep pricing and strict contracts, PinnacleCart’s ecommerce solutions are well-regarded when matched with cost-effective payment processing options.
Business owners seeking competitive merchant services should consider reviewing our compilation of the best merchant accounts.
PinnacleCart Employee Reviews & Sales Tacitcs
Should You Work For Them?
Uses Independent Resellers | Yes |
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Telemarketing | No |
Misleading Marketing | No |
Discloses All Important Terms | Yes |
No Independent Agents
PinnacleCart appears to rely on traditional advertising, resellers, and affiliates to market its services. There is no evidence at this time indicating that the company employs independent sales agents. The fact that PinnacleCart does not itself provide merchant accounts means that it is unlikely to engage in many of the high-pressure sales techniques that are common to the payment processing industry.
This compares favorably to our list of best credit card processors.
No Misleading Quotes
As of this update, we are unable to locate any PinnacleCart reviews that report unethical behavior by the company’s sales team. Additionally, the company does not appear to engage in any deceptive advertising strategies in its official materials. However, if you suspect that PinnacleCart is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
Our PinnacleCart Review Summary
Our Final Thoughts
According to all available information, PinnacleCart rates as a dependable online store provider that offers credit card processing. The company features fair pricing and contract flexibility, and it has received very few public complaints. Businesses can obtain the lowest costs for their e-commerce store by pairing PinnacleCart with a budget-friendly merchant account.
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Justin Dana
PinnacleCart has truly transformed our online business! With its user-friendly interface and robust features, managing our e-commerce store has become a breeze. The seamless integration of payment gateways and inventory management has streamlined our operations, saving us both time and effort.
We love the flexibility that PinnacleCart offers, allowing us to customize our storefront to match our brand perfectly. Plus, the responsive design ensures that our customers have a smooth shopping experience across all devices.
The customer support team has been outstanding, promptly addressing any queries or concerns that arise. It’s evident that they genuinely care about our success and are always ready to lend a helping hand.
Thanks to PinnacleCart, our sales have soared, and we’ve garnered positive feedback from our customers about the overall shopping experience. Choosing PinnacleCart was undeniably the best decision for our business.