PinnacleCart Overview

Are you a decision maker with PinnacleCart? Claim this review.

All-in-One E-Commerce

Established in 2003, PinnacleCart (pinnaclecart.com) is an e-commerce platform that provides merchants with payment processing-integrated online stores. PinnacleCart’s preferred merchant account integration is WorldPay, but merchants are free to integrate a wide number of popular alternative payment processors if they wish to do so.

PinnacleCart Location and Ownership

PinnacleCart is headquartered at 3320 W. Cheryl Drive, Suite B200, Phoenix, Arizona 85051Craig Fox is the CEO of PinnacleCart.

PinnacleCart Review Table of Contents

  • Costs & Contract: PinnacleCart offers a month-to-month contract multiple pricing plans.
  • Complaints & Service: PinnacleCart has received more than 10 public complaints.
  • BBB Rating: PinnacleCart currently has an “A+” rating with the Better Business Bureau and has received zero complaints in the last three years.
  • Sales & Marketing: PinnacleCart does not hire independent sales agents and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With PinnacleCart

PinnacleCart Statement Analyzer

Find hidden fees, pricing errors, and overcharges in your PinnacleCart merchant account statement. Not with PinnacleCart? That's ok, we can find excessive fees in any credit card processing statement. We've already found $1,156,834 in hidden fees this year! Submit a recent statement to try it out for free!

  • Accepted file types: pdf, doc, docx, png, jpg, xls, xlxs.

Products & Services Offered

  • Debit and credit card processing
  • Online payment gateway
  • QuickBooks integration
  • Customizable website and hosting
  • Marketing tools
  • ACH processing

Types of Businesses Served

  • E-commerce

Our unbiased reviews are supported, in part, by helping you find highly rated merchant accounts. You can learn more here.

PinnacleCart Rates, Fees, and Costs

Key Points

Transaction Fee 0%
Start Up Plan $44.95/mo
Standard Plan $94.95/mo
Advanced Plan $199.95/mo
Self-Hosted Plan $1,495

Month-to-Month Contract

PinnacleCart offers merchants the option to host their websites with PinnacleCart for a recurring monthly fee or license the platform and host it themselves for a one-time cost. All recurring payment plans are billed on a monthly basis and can be cancelled at any time.

Hosting With PinnacleCart

PinnacleCart offers four pricing tiers for its hosted e-commerce solution: “Start Up”, “Standard”, “Advanced”, and “Enterprise”. The Start Up plan costs $44.95 per month and includes all standard features of the platform, no transaction fees, an optional dedicated SSL, one gigabyte of disk space, and two gigabytes of bandwidth. The Standard plan costs $94.95 per month and includes all features of the Start Up plan plus 10 gigabytes of disk space and 20 gigabytes of bandwidth. The Advanced plan costs $199.95 per month and includes all features of the Standard plan, an included dedicated SSL, priority customer support, and unlimited disk space and bandwidth. The Enterprise plan costs a custom amount per month and includes all features of the Advanced plan.

Self-Hosting

Merchants who wish to host their own websites can license the PinnacleCart platform for a one-time cost of $1,495 per domain. This cost includes one year of customer support and software upgrades, which can then be extended for $299 per year.

Other PinnacleCart Fees

Merchants who use PinnacleCart’s hosted solution will also be charged incidental overage fees of $3.50 per gigabyte of bandwidth (Startup and Standard packages) and $10 per 100 megabytes of disk space (Startup and Standard packages). The company does not offer its own merchant accounts, so it does not charge any payment processing-related fees.

No Red Flags

We are unable to locate any complaints about PinnacleCart’s contract terms, but many of its compatible payment processors have reputations for high pricing and rigid contract terms. PinnacleCart’s web store contract terms are competitive with other e-commerce platforms, which makes it a good fit for merchants who have already secured affordable payment processing.

Are you happy with your PinnacleCart fees? Tell us about them before your go!

Response from PinnacleCart

Are you a representative of PinnacleCart? Add your voice to this section for free!

PinnacleCart Complaints & Customer Reviews

Key Points

Total Online Complaints 10+
Live Customer Support Yes
Most Common Complaint Product Malfunctions

Low Complaint Total

We are currently able to locate over 10 PinnacleCart complaints, none of which accuse the company of being a ripoff or a scam. These complaints generally cite product malfunctions and poor customer support, and they do not consistently describe any one common issue. It is therefore likely that these are isolated cases that are uncommon among the company’s users.

PinnacleCart Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against PinnacleCart. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

PinnacleCart Customer Support Options

The PinnacleCart website provides dedicated phone, email, and chat support for customer questions. Some of the company’s plans qualify for “priority” support, which may mean longer wait times through non-priority lines. These customer support options satisfy our expectations of the top-rated customer service processors.

Do you have a complaint or testimonial about PinnacleCart? Make your voice heard before you go!

Response from PinnacleCart

Are you a representative of PinnacleCart? Add your voice to this section for free!

PinnacleCart BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

No BBB Complaints

PinnacleCart maintains an “A+” rating at this time and is not BBB accredited. The BBB complaints board shows zero registered issues within the last three years. The company also has not received any informal reviews on its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB.

An “A” Performance

Since it is our philosophy that “A” ratings should be reserved for companies with zero complaints, we agree with the BBB in this case. However, merchants should keep in mind that there are reasons to be skeptical of BBB ratings.

How has PinnacleCart treated you? Tell us about it here!

Response from PinnacleCart

Are you a representative of PinnacleCart? Add your voice to this section for free!

Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms Yes

No Independent Agents

PinnacleCart appears to rely on traditional advertising, resellers, and affiliates to market its services. There is no evidence at this time indicating that the company employs independent sales agents. The fact that PinnacleCart does not itself provide merchant accounts means that it is unlikely to engage in many of the high-pressure sales techniques that are common to the payment processing industry.

No Misleading Quotes

As of this update, we are unable to locate any PinnacleCart reviews that report unethical behavior by the company’s sales team. Additionally, the company does not appear to engage in any deceptive advertising strategies in its official materials. However, if you suspect that PinnacleCart is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

Did you get what you expected from PinnacleCart? Tell us why, or why not.

Response from PinnacleCart

Are you a representative of PinnacleCart? Add your voice to this section for free!

PinnacleCart Marketing Example

PinnacleCart Logo

Our Opinion of PinnacleCart

Solid Option for E-Commerce Merchants

According to all available information, PinnacleCart rates as a dependable online store provider. The company offers fair pricing and contract flexibility, and it has received very few public complaints. Merchants can obtain the lowest costs for their e-commerce store by pairing PinnacleCart with a budget-friendly merchant account.

We rely on your feedback about PinnacleCart to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.

Get started right away! I've help businesses save $1,156,834 this year alone! Submit a recent statement and I'll take a look at it for free.

Submit a Statement

  • Accepted file types: jpg, png, pdf, xls, xlsx.

No Reviews Yet Leave Your Review for PinnacleCart Below

Leave a Review for PinnacleCart

Your email address will not be published. Required fields are marked *

Please do not use profanity or ALL CAPITAL LETTERS in your review. Reviews must provide a detailed account of your experience. By submitting a review or comment to CPO, you are agreeing to our Comment Policy.