|Sales & Marketing|
|Costs & Contract|
|Complaints & Service|
SalesVu (salesvu.com) is a SaaS (Software as a Service) development company that has partnered with Mercury Payment Systems and Century Payments, two merchant account providers, to offer a mobile processing application for iPhone, iPad, iTouch, and Android devices. According to a company representative, SalesVu has indefinitely suspended development and support for Android tablets, but the company will continue to develop for Android phones. Based in Austin, Texas, SalesVu was started in 2007 and appears to have launched its payment services application in 2011.
SalesVu includes a free app and card reader (additional readers cost $69.99 or $139 each) and the service appears to be intended as a competitor to the popular mobile credit processing services GoPayment, Square, and Pay Anywhere. Upon closer inspection, however, SalesVu more closely resembles AppNinjas “Swipe” and Inner Fence due to partnership similarities and service offerings. SalesVu is located at 3925 W Braker Lane, Austin, Texas 78759, and Mercury Payment Systems is sponsored by HSBC Bank of Buffalo, New York, as its Acquiring Bank. Pascal Nicolas is the founder and CEO of SalesVu.
|SalesVu Products and Services||Industries Served|
|Key Points – Sales & Marketing|
|Uses independent resellers?||No|
|Promotes deceptive rate quotes?||No|
|Discloses all important terms?||Yes|
SalesVu appears to rely on its website, traditional advertising, and its partnerships with Mercury Payment Systems and Century Payments to market its service. There is no indication at this time that the company employs independent sales agents, and we are currently unable to locate any complaints suggesting that the company’s sales team engages in deceptive advertising strategies. We have found one older complaint citing nondisclosure of fees and terms on the SalesVu pricing webpage, but this specific issue appears to have been corrected in the time since the complaint was filed. Overall, SalesVu appears to market its services transparently and non-aggressively.
SalesVu Marketing Example
|Key Points – Costs & Contract Terms|
|Swiped rate:||2.6% + $0.10 or 2.6% + $0.25|
|Keyed-in rate:||2.6% + $0.10 or 2.6% + $0.25|
|Termination fee:||$495 or none|
|PCI compliance fee:||Variable|
Merchants are required to apply, and be approved, for either a Mercury Payment Systems or Century Payments merchant account in order to use the SalesVu service with integrated credit card processing. These two providers offer different pricing structures through SalesVu that are outlined under the “Credit Card Processing” tab on this page.
Mercury appears to have extended special rate pricing for U.S.-based SalesVu merchants depending on the size of a merchant’s average ticket. For merchants with an average ticket size over $25, the company offers a swiped (card-present) and keyed (card-not-present) rate of 2.6% plus $0.10 per transaction. For merchants with an average ticket size under $25, SalesVu offers a swiped rate and a keyed rate of 2.6% plus $0.25. These rates are especially competitive for card-not-present sales. American Express transactions will cost 2.89% (3.5% for food businesses) of the sale amount. The service is also available to Canadian businesses, but SalesVu states that the rates will vary by merchant.
One additional factor that stands out with SalesVu’s Mercury pricing is that Mercury Payment Systems has a $560 minimum monthly processing requirement with a $15 monthly minimum processing fee. Therefore, merchants who do not use the service during any given month will be charged $15 for that month. This also means that processing fees that do not total at least $15 in a month will be rounded up to $15. SalesVu states that Mercury will allow seasonal merchants to put their accounts on hold during the off-season.
As an alternative, Century Payments offers flat 2.75% processing fees through SalesVu for all transaction types, but this pricing plan is intended for merchants who process at least $10,000 in sales each month. For each month that a merchant does not process at least $10,000, a flat fee of $275 will be assessed. This plan also charges a $495 early termination fee and does not allow merchants to accept tips. Overall, SalesVu’s terms through Mercury appear to be more favorable.
It’s important to note that Mercury Payment Systems normally has a standard merchant account agreement which requires a three-year service agreement with a $295 early termination penalty and $150 annual PCI Compliance Fee, but a representative stated that these fees are waived for SalesVu/Mercury merchants. The company’s website does advertise that termination is free as long as 30 days’ notice is provided by the merchant. It also appears possible that the company can match a new merchant’s existing rates in some situations. Overall, these rates and fees are similar to those offered by SalesVu’s competitors, and we are unable to locate any complaints about the company’s contract terms at this time.
|Key Points – Complaints & Service|
|Live customer support?||Yes|
|Most common complaint:||N/A|
At this time, we are able to locate only a handful of SalesVu complaints, and none of these complaints accuse the company of being a scam or a ripoff. One complainant accuses the company of misrepresenting its contract terms on its website, but the issue appears to have been fixed. Another complainant expresses discomfort with what they consider an invasive and lengthy signup process. Other complainants describe numerous technical issues and a lack of support for Android tablets.
The demanding signup requirements might actually be a strength of SalesVu, as the company’s relationships with Mercury Payment Systems and Century Payments demand that its customers receive approval for a merchant account before they can process payments. Although this can be seen as a barrier to signup, it’s a standard practice within the industry that helps to prevent withholding of funds. Square, for instance, does not require a similarly stringent process, and its clients frequently find themselves facing sizable, long-term payment holds as a result. This upfront commitment to fraud prevention helps to prevent account freezes before they occur and gives the processors some idea of a business’s risk for fraud from the start.
It’s likely that SalesVu defers to Mercury Payment Systems or Century Payments for actual merchant account issues, which could also cause complaints to be filed against those companies and not SalesVu in the event of a dispute. There is no evidence at this time that this is occurring, however. Merchants should note that they need to contact Mercury or Century directly to provide notification of their intent to cancel service. The company’s website lists email and phone customer support contact information.
SalesVu does not yet have a Better Business Bureau profile. Its processors, Mercury Payment Systems and Century Payments, are showing an “A+” and a “F,” respectively, at this time. Mercury’s rating is based on 73 complaints in the last three years, and Century’s is due to 12 complaints, but these figures may or may not be applicable to SalesVu’s score. In the absence of a BBB report specifically devoted to SalesVu, we will not factor a BBB rating into the company’s score at this time.
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This review was originally published on 4/11/12 and was last updated on 1/20/16.
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