SalesVu Credit Card Processing 2023: Reviews & Complaints
SalesVu is a SaaS (Software as a Service) development company that has partnered with Vantiv, EVO Payments International, and WorldPay to offer a cloud-based merchant account application for iPhone, iPad, and iTouch. According to a company representative, SalesVu has indefinitely suspended development and support for Android tablets, but the company will continue to develop for Android phones. Based in Austin, Texas, SalesVu was started in 2007 and appears to have launched its payment services application in 2011.
Before we dive in, here’s a short summary of what we’ll cover:
- SalesVu’s various payment processing services.
- SalesVu doesn’t offer direct payment processing but instead partners a sales app and card reader with other processors.
- The company has received few complaints online.
SalesVu Point of Sale
SalesVu includes a free app and card reader and the service is a worthy competitor to top mobile credit processing services such as Square, PayPal Here, and Pay Anywhere. Upon closer inspection, however, SalesVu offers a wider range of services than its mobile-first competitors, such as an app builder, shift management, invoicing, waitlists, and self-service tools. In terms of payment processing, the company offers POS solutions, mobile, self-order kiosks, restaurant management, e-commerce solutions, gift and loyalty programs, and recurring billing.
This feature helps businesses track their inventory in real-time. It can be beneficial for those in the retail and restaurant sectors, providing insights into stock levels and predicting reordering needs.
SalesVu enables businesses to set up online stores. Their e-commerce solutions are designed to integrate seamlessly with the point-of-sale system, thus consolidating the entire sales process.
SalesVu offers features for tracking employee hours, assigning tasks, and even managing commissions. This is designed to optimize the labor force and improve overall operational efficiency.
Customer Relationship Management
Customer data can be collected and managed effectively using SalesVu’s CRM module. This includes capturing customer contact details, tracking their purchase history, and facilitating targeted marketing campaigns.
Accounting and Financial Reports
SalesVu provides detailed financial reports that can integrate with accounting software like QuickBooks. This service aims to make it easier for businesses to monitor their performance and make informed financial decisions.
SalesVu also allows for integration with third-party apps and services, which include accounting software, email marketing services, and other tools essential for running a business.
Location & Ownership
SalesVu is located at 2541 S I-35 Frontage Rd 200 172, Round Rock, TX 78664, and Pascal Nicolas is the founder and CEO of SalesVu.
Table of Contents
- Costs & Contract: Appears to offer variable contract terms through…
- Complaints & Service: Has received fewer than…
- BBB Rating: Does not have a profile with…
- Sales & Marketing: Does not appear to hire independent sales agents and has not…
SalesVu Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
At this time, we are able to locate fewer than 10 SalesVu reviews, and none of these complaints accuse the company of being a scam or a ripoff. One complainant accuses the company of misrepresenting its contract terms on its website, but the issue appears to have been fixed. Another complainant expresses discomfort with what they consider an invasive and lengthy signup process. Other complainants mention numerous technical issues and a lack of support for Android tablets, and these reviewers may be better served by a top Android mobile card processing app. If you have your own SalesVu review to make, please do so in the comments below.
Fully Understanding Your Business
SalesVu’s demanding signup requirements may actually be a strength for the company, as the company’s relationships with traditional payment processors require customers to undergo traditional merchant account underwriting before they can process payments. Although this can be seen as a barrier to signup, it’s a standard practice within the industry that helps to prevent withholding of funds. Square, for instance, does not require a similarly stringent process, and its clients frequently find themselves facing sizable, long-term payment holds as a result. This upfront commitment to fraud prevention helps to avoid account freezes before they occur and gives the processors some idea of a business’s risk for fraud from the start.
We have not found any outstanding class-action lawsuits or FTC complaints filed against SalesVu. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
SalesVu Customer Support Options
It’s likely that SalesVu defers to its partners for actual merchant account issues, which could also cause complaints to be filed against those companies and not SalesVu in the event of a dispute. There is no evidence at this time that this is occurring, however. Clients should note that they need to contact their processor directly to provide notification of their intent to cancel service.
SalesVu Customer Service Numbers
- (888) 900-5819 – Toll-Free General Customer Service
- + 44 (0) 800 058 4111 – UK Customer service
Other Support Options
- Live chat
- Customer service e-mail address at [email protected]
SalesVu Online Ratings
Here's How They Rate Online
SalesVu does not yet have a Better Business Bureau profile. In the absence of a BBB report specifically devoted to SalesVu, we will not factor a BBB rating into the company’s score at this time.
SalesVu Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
|Equipment Leasing||Yes (after free first terminal)|
Integrated Merchant Accounts
SalesVu previously required clients to apply and be approved for either a Mercury Payment Systems or Century Payments merchant account in order to use the SalesVu service with integrated credit card processing. Today, however, the company requires clients to obtain integrated credit card processing through Vantiv, EVO Payments International, or WorldPay.
SalesVu does not disclose the standard pricing that its partners will offer, which suggests that clients will need to negotiate those details with their provider of choice. All of SalesVu’s preferred processors have average to below-average ratings on CPO, but they are capable of providing competitive per-transaction fees with few recurring or incidental fees. To give clients some idea about SalesVu’s rates, they should take into account that WorldPay, one of SalesVu’s preferred processors, offers a swipe rate of 2.90% plus $0.30 or 3.30% plus $0.30 for keyed-in transactions, an early termination fee of up to $295, and a PCI compliance fee of up to $25 per month. Business owners are advised to scrutinize the details of their merchant account agreements and to educate themselves on common pitfalls.
Recently Simplified Pricing
The SalesVu website initially provided a large pricing matrix that showed its monthly fees for various services. Here is that matrix in full:
SalesVu has simplified its pricing page in recent months, but the above grid is representative of the prices that clients can expect for individual products. The company currently offers a free website builder plan, a $15 per month business app plan that provides POS solutions to clients, as well as Basic and Advanced plans for its cloud services. One item that is not explicitly noted in this chart is the fact that all paid SalesVu accounts can integrate with QuickBooks, making SalesVu a top provider for QuickBooks accounting integration.
Many Features for One Fixed Rate
SalesVu offers a 15-day free trial for interested businesses. In general, the company’s pricing appears to be competitive and flexible, and there are no client complaints that cite excessive fees or onerous contract terms. Specific costs (such as early termination fees or monthly minimum fees) will likely come down to the terms offered by SalesVu’s integrated merchant account.
SalesVu Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||No|
In-House Sales and Advertising
SalesVu appears to rely on its website, traditional advertising, and its partnerships with its preferred processors to market its service. There is no indication at this time that the company employs independent sales agents, and we are currently unable to locate any SalesVu complaints suggesting that the company’s sales team engages in deceptive advertising strategies. We have found one older complaint citing nondisclosure of fees and terms on the SalesVu pricing webpage, but this specific issue appears to have been corrected in the time since the complaint was filed. Overall, SalesVu appears to market its services transparently and non-aggressively, which is a big reason why it is one of our top-rated iPad POS systems.
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