SalesVu (salesvu.com) is a SaaS (Software as a Service) development company that has partnered with Vantiv, EVO Payments International, and WorldPay to offer a mobile processing application for iPhone, iPad, iTouch, and Android devices. According to a company representative, SalesVu has indefinitely suspended development and support for Android tablets, but the company will continue to develop for Android phones. Based in Austin, Texas, SalesVu was started in 2007 and appears to have launched its payment services application in 2011.
SalesVu includes a free app and card reader (additional readers cost $69.99 or $139 each) and the service appears to be intended as a competitor to the popular mobile credit processing services GoPayment, Square, and Pay Anywhere. Upon closer inspection, however, SalesVu more closely resembles AppNinjas “Swipe” and Inner Fence due to partnership similarities and service offerings. SalesVu is located at 3925 W Braker Lane, Austin, Texas 78759, and Mercury Payment Systems is sponsored by HSBC Bank of Buffalo, New York, as its Acquiring Bank. Pascal Nicolas is the founder and CEO of SalesVu.
- Sales & Marketing: SalesVu does not appear to hire independent sales agents and has not received any complaints about its sales practices.
- Costs & Contract: SalesVu appears to offer variable contract terms through Vantiv, EVO Payments International, and WorldPay.
- Complaints & Service: SalesVu has received fewer than 10 public complaints.
- BBB Rating: SalesVu does not have a profile with the Better Business Bureau.
- Rates & Fees: How Merchants Got The Best Rates With SalesVu
SalesVu Products and Services
- Debit and credit card processing
- QuickBooks integration
- Recurring billing
- Gift and loyalty programs
- Inventory management
- Marketing integration
- Customer relationship management
- Beauty & Wellness
- Professional services
- Health & Fitness
Sales & Marketing
Key Points - Sales & Marketing
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
SalesVu appears to rely on its website, traditional advertising, and its partnerships with its preferred processors to market its service. There is no indication at this time that the company employs independent sales agents, and we are currently unable to locate any complaints suggesting that the company’s sales team engages in deceptive advertising strategies. We have found one older complaint citing nondisclosure of fees and terms on the SalesVu pricing webpage, but this specific issue appears to have been corrected in the time since the complaint was filed. Overall, SalesVu appears to market its services transparently and non-aggressively.
SalesVu Marketing Example
Costs & Contract
Key Points - Costs & Contract
|Early Termination Fee||Variable|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
SalesVu previously required merchants to apply, and be approved, for either a Mercury Payment Systems or Century Payments merchant account in order to use the SalesVu service with integrated credit card processing. Today, however, the company requires merchants to obtain integrated credit card processing through Vantiv, EVO Payments International, or WorldPay. SalesVu does not disclose the standard pricing that its partners will offer, which suggests that merchants will need to negotiate those details with their provider of choice. All three of SalesVu’s preferred processors have average to below-average ratings on CPO, but they are capable of providing competitive per-transaction fees with few recurring or incidental fees. Merchants are advised to scrutinize the details of their merchant account agreements and to educate themselves on common pitfalls (see: Fee Sweep).
The SalesVu website provides a large pricing matrix that shows is monthly fees for various services. Here is that matrix in full:
SalesVu offers a 15-day free trial for interested merchants. In general, the company’s pricing appears to be competitive and flexible, and there are no merchant complaints that cite excessive fees or onerous contract terms. Specific costs (such as early termination fees or monthly minimum fees) will likely come down to the terms offered by a merchant’s chosen partner processor.
Complaints & Service
Key Points - Complaints & Service
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
At this time, we are able to locate fewer than 10 SalesVu complaints, and none of these complaints accuse the company of being a scam or a ripoff. One complainant accuses the company of misrepresenting its contract terms on its website, but the issue appears to have been fixed. Another complainant expresses discomfort with what they consider an invasive and lengthy signup process. Other complainants describe numerous technical issues and a lack of support for Android tablets.
The demanding signup requirements might actually be a strength of SalesVu, as the company’s relationships with traditional payment processors demand that its customers receive approval for a merchant account before they can process payments. Although this can be seen as a barrier to signup, it’s a standard practice within the industry that helps to prevent withholding of funds. Square, for instance, does not require a similarly stringent process, and its clients frequently find themselves facing sizable, long-term payment holds as a result. This upfront commitment to fraud prevention helps to prevent account freezes before they occur and gives the processors some idea of a business’s risk for fraud from the start.
It’s likely that SalesVu defers to its partners for actual merchant account issues, which could also cause complaints to be filed against those companies and not SalesVu in the event of a dispute. There is no evidence at this time that this is occurring, however. Merchants should note that they need to contact their processor directly to provide notification of their intent to cancel service. The company’s website lists email and phone customer support contact information.
SalesVu does not yet have a Better Business Bureau profile. In the absence of a BBB report specifically devoted to SalesVu, we will not factor a BBB rating into the company’s score at this time.
About Phillip Parker
Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.Schedule a Consultation with Phillip
Related: Phillip’s Top All-Purpose Merchant Account Picks
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