A First Data Reseller
Sam’s Club Merchant Services is the merchant services division of Sam’s Club, a membership-only wholesale retailer owned by Walmart. As its website prominently advertises, Sam’s Club Merchant Services is actually a reseller of First Data (now Fiserv) contracts and Clover products. This means that merchants who sign up for a merchant account through Sam’s Club will receive the processing services of First Data (Fiserv).
Note: The Sam’s Club Merchant Services website appears to be no longer functioning as of July 2021. We are unsure if this is related to a pivot in the availability or structure of the service at this time, but will update when we have more information.
Sam’s Club Merchant Services Location and Ownership
Founded in 1983, Sam’s Club’s headquarters are located at 608 SW 8th St, Bentonville, Arkansas 72712-6207. Sam’s Club Merchant Services is a registered ISO/MSP of Wells Fargo Bank Concord, CA, and the company’s CEO is Kathryn McLay.
Sam’s Club Merchant Services Review Table of Contents
- Costs & Contract: Sam’s Club Merchant Services offers two different pricing plans which are advertised as having no termination fees.
- Complaints & Service: Sam’s Club Merchant Services has received more than 15 public complaints.
- BBB Rating: Sam’s Club Merchant Services does not have a dedicated Better Business Bureau profile at this time.
- S4ales & Marketing: Sam’s Club Merchant Services does not appear to hire independent sales agents but has received some complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Sam’s Club Merchant Services
8 Responses
I used Sams Club Merchant Card Processing for a number of years. The charges were very high, but the services was good. Our bills were always paid on time. This spring I sold our business and cancelled our contract. Because we also sold the name of our business we closed our bank account to avoid problems.
That left a bill due to Sams club. Instead of billing us or calling us we were charged $150,00 for a collection fee. This is just wrong to treat a long term customer this way!!
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip
Sam’s club merchant services where to start. Was misslead about fees, they record the conversation but do not go back to hear what sales had promised. will tackle your batch , with out in going in to your bank account, you will not know untill you see bank statement. Each months fees donot stand alone, there are fees not charge form past months . That’s crazy, unless you’re just trying to confoun your customers. They are worse than most , look elsewhere for a merchant service company. Very dissatisfied.
After paying 4 1/2 years on a lease agreement for two business’s to tune of almost $6000.00, they are charging me to end the lease. They are absolute rip off artists. Despite all the money that Sam’s Club has, they should rip off the small business as much as they possibly can. And, it only took me 2 1/2 weeks to end this agreement because they couldn’t find paperwork so I had to keep calling back. NEVER do business with this credit card company. You will be highly disappointed at their customer service.
Avoid this merchant service. I was led to believe that my fees would be less than 2%. Over the last two months, before I dumped these guys and went with Square, my fees averaged nearly 6%.
Run. Don’t walk away.
I’m not sure where the above person gets his info but I was charged all of the fees he says are not charged and the effective rate is MUCH higher than almost everyone I have looked at
I wish I would have seen some of the reviews before I tried it.
SNEEKY pricing and billing and many hidden charges.
DON’T USE SAM’S CLUB PROCESSING!!!!!!!!!!!!!!!!!
Sam’s has a $0 cancelation fee and no PCI Yearly Compliance. Also Sam’s has a much lower effective rate than many processors. Couldn’t be more happy with them.
Hi Cliff,
To authenticate your testimonial, please reply to this comment with your business name and location.
Happy for you, your sales.person was not trying to cheat you. Wish my story was the same. 4 months in with them.