Sam’s Club Merchant Services 2023: Reviews & Complaints
Sam’s Club Merchant Services is the merchant services division of Sam’s Club, a membership-only wholesale retailer owned by Walmart. As its website prominently advertises, Sam’s Club Merchant Services is actually a reseller of Fiserv merchant services and Clover POS products, see our Fiserv Review for more details. This means that merchants who sign up for a merchant account through Sam’s Club will receive the processing services of First Data (Fiserv). In fact, as of 2022, it appears that Clover itself operates Sam’s Club Merchant services and has rebranded it as Sam’s Club Point of Sale by Clover.
Before we dive in, here’s a short summary of what we’ll cover:
- Sam’s Club Merchant Services’ various payment processing services.
- The company has not received many complaints. The complaints it has received primarily focus on unexpected fees.
- SCMS’s contract is not publicly available, but it likely is similar to that of Fiserv. Reports and complaints mention fairly heavy fees.
Sam’s Club Merchant Services Payment Processing
The service offers a range of payment solutions tailored for different types of businesses including restaurants, retail, and service industries. For restaurants, it provides specialized point-of-sale systems, while retail and service businesses can benefit from payment terminals and fraud protection tools.
Partnership with Clover for Payment Solutions
Sam’s Club Merchant Services has partnered with Clover to provide payment solutions for businesses. This service includes point-of-sale systems and software designed to manage payments across various scenarios such as at the counter, curbside, and online.
Additional Business Tools
Sam’s Club Merchant Services also provides tools for contactless payments, online payment solutions for e-commerce, and loyalty programs to analyze sales trends and reward customers. These services are aimed at making business operations more efficient and enhancing customer satisfaction.
Location & Ownership
Founded in 1983, Sam’s Club’s headquarters are located at 2101 SE Simple Savings Drive, Bentonville, AR 72716-0745. Sam’s Club Merchant Services is a registered ISO/MSP of Wells Fargo Bank Concord, CA, and the company’s CEO is Kathryn McLay.
Table of Contents
- Costs & Contract: Offers two different pricing plans which are advertised as…
- Complaints & Service: Complaints number more than 15 on…
- BBB Rating: Does not have a dedicated Better Business Bureau profile…
- Sales & Marketing: Does not appear to hire independent sales agents but…
Sam's Club Merchant Services Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||25+|
|Live Customer Support||Yes|
|Most Common Complaint||Hidden Fees|
Low-to-Moderate Complaint Total
Because Sam’s Club Merchant Services is powered by First Data (Fiserv), it is very likely that complaints intended for Sam’s Club may be funneled to the First Data (Fiserv) customer service department and online profiles. Still, we were able to locate over 25 negative Sam’s Club Merchant Services reviews on this and other consumer protection websites, several of which described Sam’s Club Merchant Services as a scam or a ripoff. Common themes among these Sam’s Club Merchant Services complaints include nondisclosure of fees, misrepresentation of rates, unavailability of sales agents, difficulty reaching representatives, and unhelpful or rude customer service. If you have your own Sam’s Club Merchant Services review to make, please do so in the comments below.
Sam’s Club Merchant Services Lawsuits and Fines
In 2020, Sam’s Club Merchant Services was one of a number of processors named in a lawsuit dealing with alleged telemarketing practices. It appears the suit turned into a class-action suit and was settled in late 2021. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Sam’s Club Merchant Services Customer Support Options
Clover provides customer support for Sam’s Club Merchant Services. It offers a 24/7/365 phone line and limited chat support. These options are the bare minimum that we expect of top-rated payment processors for great customer service, but Sam’s Club’s performance among merchants suggests that it could stand to improve in this category.
Sam’s Club Merchant Services Customer Service Number
- (833) 672-1254 – Toll-Free Customer Service
Sam's Club Merchant Services Online Ratings
Here's How They Rate Online
No Profile Available
The Better Business Bureau does not provide a profile specifically devoted to Sam’s Club Merchant Services, and the complaints on the BBB page for the larger Sam’s Club entity are not limited to any one department. In addition, it is likely that many of Sam’s Club’s dissatisfied clients have filed their reports with the First Data (Fiserv) BBB profile rather than that of Sam’s Club. It would therefore be unhelpful to consult the BBB for information about Sam’s Club Merchant Services, and we will not factor the BBB’s rating into this review.
Sam's Club Merchant Services Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
Sam’s Club Merchant Services Rates
Sam’s Club has previously offered two standard pricing plans that feature tiered pricing. It also advertised multiple Clover products available for purchase with rates starting at 1.29% plus $0.15 per transaction through its “Value Rate Pricing.” The company’s “Simplified Pricing Model” offered rates of 2.29% plus $0.19 and 3.29% plus $0.19 for swiped and keyed-in transactions, respectively. These terms are no longer listed on their site but may be close to current terms.
Sam’s Club Merchant Services Fees
We found two reviews citing an early termination fee of $90, which is fairly low for the industry but contradicts the company’s claim that there are no cancellation fees. Another consistent fee seems to be a PCI compliance fee of $49.95 per year, which was not disclosed on the former Sam’s Club Merchant Services website. This is cheaper than the standard First Data PCI compliance fee of $19.95 per month. The company’s former “Value Rate” plan also included a $5 monthly minimum fee.
A few Sam’s Club Merchant Services reviews express disillusionment with their effective rate paid, which may be the result of incomplete rate-quoting by sales representatives. Some clients also report long-term equipment leases that can cost thousands of dollars, likely through Clover or First Data Global Leasing. Sam’s Club provides a Sam’s Club membership for the duration of its merchant account contracts, although most complainants seem to think that this doesn’t do very much to offset costs. In general, Sam’s Club does not appear to offer pricing that can compete with the cheapest merchant accounts. We also encourage merchants to check out our list of the providers of the best merchant accounts.
Sam's Club Merchant Services Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||No|
Inside Sales Team
Sam’s Club appears to utilize its existing channels of promotion to market its merchant services, including mail, email, and in-store advertisement. As of this update, it is unclear whether businesses that sign up for a Sam’s Club merchant account will deal with a First Data (Fiserv) sales representative or a Sam’s Club Merchant Services representative, but most evidence suggests that First Data (Fiserv) services these accounts. Multiple Sam’s Club Merchant Services reviews complain of nondisclosure or misrepresentation of contract terms, and Sam’s Club Merchant Services complaints also state that agents often become unreachable after signing. This does not compare favorably to our list of best credit card processors.
Previous Rate Quotes
At the time of a previous update, the “Pricing” page on the former Sam’s Club Merchant Services website promoted two pricing plans. For clients on the “Value Rate” plan, the quoted rate for swiped transactions started at 1.29% plus $0.15. For clients on the “Simplified” plan, the quoted rates started at 2.29% plus $0.19 for swiped cards and 3.29% plus $0.19 for keyed-in transactions. These Sam’s Club Merchant Services rates are no longer visible on their site, but they may still apply.
Current Rate Quotes
One page advertising Clover products mentions rates “starting at 2.3% + 10¢ per transaction.” As with the company’s previous rate quotes, this falls short of full disclosure. The most important thing to bear in mind with regard to these rate quotes is that they are just the “Qualified” rates that businesses will see for very few swiped transactions. The “Mid-Qualified” and “Non-Qualified” transaction rates (which comprise the majority of transactions) are not listed on this page. We have found more than one client complaint expressing confusion about the rates that were advertised versus the effective rate paid. If you have had the same experience, you can double-check your monthly bill against your Sam’s Club Merchant Services contract with a third-party statement audit.
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