Schmooze, Inc. Reviews & Complaints
A Nationwide Payment Solutions Reseller
Schmooze, Inc., founded in 2001, is a merchant account provider for businesses ranging from retail stores, hotels, and restaurants to e-commerce businesses. Schmooze, Inc. is a reseller of credit card processing services supplied by Nationwide Payment Solutions.
Schmooze, Inc. Payment Processing
Schmooze, Inc. processes all major debit and credit cards for most business types. Their services include EMV readers and card swipers, POS solutions from posnow, mobile solutions, and access to virtual terminals and payment gateways (Authorize.Net and PayTrace).
Schmooze, Inc. Location & Ownership
The company is headquartered at 2536 Eastern Blvd., Suite 456, York, Pennsylvania 17402. Nationwide Payment Solutions is a registered ISO/MSP of Deutsche Bank AG, New York, and Ryan Wert is listed as the president of Schmooze, Inc.
Schmooze, Inc. Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
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Live Customer Support | Yes |
Most Common Complaint | N/A |
Parent Company Complaints
There are only a few complaints found regarding Schmooze, Inc., with around 8 complaints lodged against its closely affiliated parent company, Nationwide Payment Solutions. Some accusations label the parent company as a scam or ripoff. Notably, a group of former employees have raised issues over unpaid residuals, which the company has robustly rebutted. Additionally, around five merchant complaints exist, including concerns about nondisclosure of PCI compliance policies and confusion over contract duration. If you have a Schmooze, Inc. experience to share, please add it in the comments below.
Schmooze Lawsuits
No class-action lawsuits or FTC complaints have been discovered against Schmooze. Merchants seeking non-litigious means to address issues are encouraged to report to supervisory organizations.
Schmooze Customer Service Options
Given that the mentioned issues predominantly involve Nationwide Payment Solutions, we don’t hold Schmooze accountable for its parent company’s actions. Schmooze offers the following customer service contacts:
(717) 246-8896 – General Customer Service
(717) 417-2536 – Fax
For support, Schmooze provides a customer support form and two email addresses:
Tech Support: [email protected]
General: [email protected]
Considering its business scale and duration, Schmooze’s low complaint volume suggests transparent contract terms and effective customer support. However, Schmooze has not yet reached the status of top-rated merchant account providers for customer service.
Schmooze, Inc. Online Ratings
Here's How They Rate Online
Total Complaints | 0 |
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Resolved Complaints | 0 |
No BBB Complaints
Though Schmooze is not an accredited business of the Better Business Bureau, it presently holds an “A+” rating. The complaint resolution log shows 0 merchant issues within the last 36 months. The company has also not received any informal reviews on its BBB profile, although it should be noted that these reviews would not be subject to verification by the BBB.
An “A” Performance Overall
Given the company’s clean BBB profile, we agree with the BBB’s rating at this time, but merchants should be aware that there is reason to be skeptical of the BBB’s reviews.
Schmooze, Inc. Fees, Rates & Costs
A Closer Look at The Contract
Swiped Rate | 1.00% - 4.99% |
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Keyed-in Rate | 1.00% - 4.99% |
Virtual Terminal Rate | 1.00% - 4.99% |
Payment Gateway Fee | Up to $25 Per Month |
Batch Fee | Up to $0.15 |
Set Up Fee | $125 |
Annual Fee | $69 |
Regulatory Reporting Fee | $12 |
Support Fee | $10 Per Month |
Early Termination Fee | $250 Or $500 (Waived With 60 Days Notice) |
PCI Compliance Fee | $9 Per Year |
Equipment Lease Terms | Undisclosed |
Termination Policy
Schmooze, Inc. partners with Nationwide Payment Solutions to offer its merchant services, adhering to a contract that reflects standard industry conditions, adaptable based on the merchant’s scale, industry, and duration in business. This agreement encompasses a flexible termination policy allowing merchants to terminate their services at any time without incurring a termination fee, provided they give a 60-day advance notice. If this notice is not provided or the remaining 60 days of the contract are not served, the merchant is subject to an early termination fee of $250 or $500. Nevertheless, Schmooze, Inc. states on its website that this fee can be waived if the 60-day notice is adhered to.
Nationwide Payment Systems specifies fees including an initial setup fee of $125, a monthly minimum fee of $25, an annual fee of $69, a PCI compliance fee of $99 per year, an annual regulatory reporting fee of $12, and a monthly support fee of $10.
Virtual Terminal and Payment Gateway Pricing
Schmooze, Inc. also promotes its virtual terminal and payment gateway services, available through PayTrace and Authorize.Net. The specific rates and fees for Schmooze, Inc. services are determined by the chosen payment gateway provider.
Schmooze Contract Terms
Only one online complaint regarding Schmooze, Inc.’s contract terms has been found, arising from a misunderstanding of the termination policy. While the contract offered may not be the most competitive compared to the cheapest merchant accounts available, it represents one variation of the Nationwide Payment Solutions Merchants contract as offered by Schmooze, with potential for further savings through negotiation.
Schmooze, Inc. Employee Reviews & Sales Tacitcs
Should You Work For Them?
Employs Independent Resellers | No |
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Advertises Deceptive Rates | No |
Discloses All Important Terms | No |
Schmooze Sales Approach
Schmooze appears to market its services through its partnership with Nationwide and through referral programs, and it is unclear at this time whether Schmooze employs independent sales agents. There are currently zero negative Schmooze reviews that mention its sales team.
No Misleading Quotes
The company also does not appear to engage in deceptive advertising strategies in its official materials. If you have had any experience with the Schmooze sales team, please describe that communication in the comment section of this Schmooze, Inc. review. Additionally, if you suspect that Schmooze is charging you undisclosed fees, we recommend seeking an independent statement audit to spot and eliminate hidden charges.
Our Schmooze, Inc. Review Summary
Our Final Thoughts
A Solid Option for Most Businesses
Schmooze, Inc. rates as a reliable merchant services provider according to our rating system. The company is showing no complaints online, and most of the complaints filed against its parent company are of dubious veracity. Schmooze appears to offer average pricing but reasonably competitive termination policies. Even when dealing with a highly rated provider, merchants are encouraged to read their agreements carefully, to strongly negotiate terms, and to compare costs to those offered by top-rated credit card processors.
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Archer Hazel
Schmooze, Inc. has been a game-changer for our business! Their top-notch services have transformed the way we communicate with our clients. The team at Schmooze, Inc. is nothing short of exceptional. Their prompt and efficient responses to our inquiries have been invaluable.
With Schmooze, Inc., we’ve experienced seamless integration and reliable support, allowing us to focus on what truly matters: growing our business. Their platform’s user-friendly interface makes navigation a breeze, and we’ve noticed a significant improvement in customer engagement since implementing their solutions.
Whether it’s through their messaging or call services, Schmooze, Inc. has elevated our customer interactions, leaving a lasting impression on our clients. We’re thrilled with the results and can confidently say that partnering with Schmooze, Inc. has been one of the best decisions we’ve made. We look forward to continuing this successful collaboration for years to come!