Overview

Schmooze, Inc. (schmoozeinc.com), founded in 2001, is a merchant account provider for businesses ranging from retail stores, hotels, and restaurants to internet-based businesses. Schmooze, Inc. is a reseller of credit card processing services supplied by Nationwide Payment Solutions and is headquartered at 300 1st Ave, Red Lion, Pennsylvania 17356. Nationwide Payment Solutions is a registered ISO/MSP of Deutsche Bank AG, New York. Ryan Wert is listed as the president of Schmooze, Inc.

Key Points

  • Sales & Marketing: Schmooze does not appear to hire independent sales representatives and has not received any complaints about its sales practices.
  • Costs & Contract: Schmooze offers a three-year contract through Nationwide Payment Solutions with an early termination fee that can be avoided by cancelling with 60 days’ notice.
  • Complaints & Service: Schmooze has received fewer than 10 public complaints.
  • BBB Rating: Schmooze has an “A+” rating with the Better Business Bureau and has received zero complaints in the past three years.
  • Rates & Fees: How Merchants Got The Best Rates With Schmooze

Schmooze, Inc. Products and Services

  • Debit and credit card processing
  • POS equipment
  • Online payment gateway
  • Mobile processing
  • Check services
  • Gift and loyalty programs

Industries

  • Retail
  • Mobile
  • E-commerce
  • Restaurant
  • Lodging

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Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Schmooze appears to market its services through its partnership with Nationwide and through referral programs, and it is unclear at this time whether Schmooze employs independent sales agents. There are currently zero negative Schmooze reviews that mention its sales team, and the company does not appear to engage in deceptive advertising strategies in its official materials. If you have had any experience with the Schmooze sales team, please describe that communication in the comment section of this review.

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Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee $250 Or $500
PCI Compliance Fee Variable
Equipment Lease Terms Variable

Schmooze appears to resell an unaltered Nationwide Payment Solutions contract (available below) to its merchants. This agreement offers standard industry pricing that is subject to variation depending on a merchant’s size, business type, and time in business. It also includes a unique termination policy by which a merchant can cancel service at any time and avoid a termination fee so long as notice is provided 60 days in advance. Failure to give proper notification or to serve out the remaining 60 days of the contract results in payment of an early termination fee of either $250 or $500. This policy appears to be enforced diligently by Nationwide and Schmooze, so merchants are advised to understand it in full before signing up for service. At this time, we have found only one online complaint about the company’s contract terms, which seems to have resulted from a merchant’s confusion over this policy. See the Schmooze Merchant Agreement.

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Complaints & Service

Key Points - Complaints & Service

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

We are currently unable to locate any Schmooze complaints, but we did find roughly eight complaints filed against Schmooze’s closely affiliated parent company, Nationwide Payment Solutions. Some of these complaints accuse the company of being a scam or ripoff. These complaints appear to have been filed by a group of former employees who claim to have been denied the residuals they earned, but these cases have been rebutted sufficiently enough by the company for us to discount them at this time.

Two of the total complaints were filed by merchants. One merchant complaint expresses frustration with nondisclosure of the company’s mandatory PCI compliance policy, while another merchant appears to be confused about the duration of his contract. Given the fact that these two problems are different issues and appear to be isolated incidents, we will not penalize Schmooze for what appear to be outliers. For the company’s size and time in business, this is a low complaint volume overall, and we are therefore inclined to believe that the company offers generally forthright contract terms and responsive customer support.

Response from Schmooze, Inc.

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BBB

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Schmooze is an accredited business of the Better Business Bureau and presently holds an “A+” rating. The complaint resolution log shows zero merchant issues within the last three years. The company has also not received any informal reviews on its BBB profile, although it should be noted that these reviews would not be subject to verification by the BBB. Given the company’s clean BBB profile, we agree with the BBB’s rating at this time.

Response from Schmooze, Inc.

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Schmooze, Inc. Bottom Line

Schmooze rates as a reliable merchant services provider according to our rating system. The company is showing no complaints online, and most of the complaints filed against its parent company are of dubious veracity. Schmooze appears to offer average pricing but reasonably competitive termination policies. Even when dealing with a highly rated provider, merchants are encouraged to read their agreements carefully and strongly negotiate terms.

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