Schmooze, Inc. Reviews & Complaints

Schmooze Logo
Overall Score
5
full star full star full star full star full star
How did they treat you?

Overview

In this review of Schmooze Inc., we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific services provided. By the end of this review, you will understand whether Schmooze Inc. meets your payment processing needs.

About Schmooze

Schmooze, Inc., founded in 2001, is a merchant account provider for businesses ranging from retail stores, hotels, and restaurants to e-commerce businesses. Schmooze, Inc. is a reseller of credit card processing services supplied by Nationwide Payment Solutions.

Schmooze, Inc. Products and Services

Payment Processing

Schmooze, Inc. facilitates debit and credit card transactions for a range of business types. Their services encompass EMV readers and card swipers, point-of-sale solutions from posnow, mobile payment options, and access to virtual terminals and payment gateways such as Authorize.Net and PayTrace.

Schmooze, Inc. payment processing
Schmooze, Inc. offers standard payment processing services

Schmooze, Inc. Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Parent Company Complaints

There are only a few complaints found regarding Schmooze, Inc., with around 8 complaints lodged against its closely affiliated parent company, Nationwide Payment Solutions. Some accusations label the parent company as a scam or ripoff. Notably, a group of former employees have raised issues over unpaid residuals, which the company has robustly rebutted. Additionally, around five merchant complaints exist, including concerns about nondisclosure of PCI compliance policies and confusion over contract duration. If you have a Schmooze, Inc. experience to share, please add it in the comments below.

Schmooze Lawsuits

No class-action lawsuits or FTC complaints have been discovered against Schmooze. Merchants seeking non-litigious means to address issues are encouraged to report to supervisory organizations.

Schmooze Customer Service Options

Given that the mentioned issues predominantly involve Nationwide Payment Solutions, we don’t hold Schmooze accountable for its parent company’s actions. Schmooze offers the following customer service contacts:

(717) 246-8896 – General Customer Service
(717) 417-2536 – Fax

For support, Schmooze provides a customer support form and two email addresses:

Tech Support: [email protected]
General: [email protected]

Considering its business scale and duration, Schmooze’s low complaint volume suggests transparent contract terms and effective customer support. However, Schmooze has not yet reached the status of top-rated merchant account providers for customer service.

Schmooze, Inc. Online Ratings

Here's How They Rate Online

Online Ratings Summary
Total Complaints 0
Resolved Complaints 0

No BBB Complaints

Though Schmooze is not an accredited business of the Better Business Bureau, it presently holds an “A+” rating. The complaint resolution log shows 0 merchant issues within the last 36 months. The company has also not received any informal reviews on its BBB profile, although it should be noted that these reviews would not be subject to verification by the BBB.

An “A” Performance Overall

Given the company’s clean BBB profile, we agree with the BBB’s rating at this time, but merchants should be aware that there is reason to be skeptical of the BBB’s reviews.

Schmooze, Inc. Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Up to $25 Per Month
Batch Fee Up to $0.15
Set Up Fee $125
Annual Fee $69
Regulatory Reporting Fee $12
Support Fee $10 Per Month
Early Termination Fee $250 Or $500 (Waived With 60 Days Notice)
PCI Compliance Fee $9 Per Year
Equipment Lease Terms Undisclosed

Termination Policy

Schmooze, Inc. partners with Nationwide Payment Solutions to offer its merchant services, adhering to a contract that reflects standard industry conditions, adaptable based on the merchant’s scale, industry, and duration in business. This agreement encompasses a flexible termination policy allowing merchants to terminate their services at any time without incurring a termination fee, provided they give a 60-day advance notice. If this notice is not provided or the remaining 60 days of the contract are not served, the merchant is subject to an early termination fee of $250 or $500. Nevertheless, Schmooze, Inc. states on its website that this fee can be waived if the 60-day notice is adhered to.

Nationwide Payment Systems specifies fees including an initial setup fee of $125, a monthly minimum fee of $25, an annual fee of $69, a PCI compliance fee of $99 per year, an annual regulatory reporting fee of $12, and a monthly support fee of $10.

Virtual Terminal and Payment Gateway Pricing

Schmooze, Inc. also promotes its virtual terminal and payment gateway services, available through PayTrace and Authorize.Net. The specific rates and fees for Schmooze, Inc. services are determined by the chosen payment gateway provider.

Schmooze Contract Terms

Only one online complaint regarding Schmooze, Inc.’s contract terms has been found, arising from a misunderstanding of the termination policy. While the contract offered may not be the most competitive compared to the cheapest merchant accounts available, it represents one variation of the Nationwide Payment Solutions Merchants contract as offered by Schmooze, with potential for further savings through negotiation.

Schmooze, Inc. virtual terminal payment gateway
Highlighting Schmooze, Inc.’s virtual terminals and payment gateways, featuring PayTrace and Authorize.Net.

Schmooze, Inc. Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Schmooze Sales Approach

Schmooze appears to market its services through its partnership with Nationwide and through referral programs, and it is unclear at this time whether Schmooze employs independent sales agents. There are currently zero negative Schmooze reviews that mention its sales team.

No Misleading Quotes

The company also does not appear to engage in deceptive advertising strategies in its official materials. If you have had any experience with the Schmooze sales team, please describe that communication in the comment section of this Schmooze, Inc. review. Additionally, if you suspect that Schmooze is charging you undisclosed fees, we recommend seeking an independent statement audit to spot and eliminate hidden charges.

Our Schmooze, Inc. Review Summary

Our Final Thoughts

According to our rating system, Schmooze, Inc. stands as a reliable merchant services provider. The company has no complaints lodged against it online, and the few complaints filed against its parent company appear to lack credibility. Schmooze’s pricing seems to align with industry averages, but it notably offers reasonably competitive termination policies. Nonetheless, even when working with a highly rated provider, merchants should meticulously review their agreements, negotiate terms assertively, and compare costs with those offered by top-rated credit card processors.

Location & Ownership

The company is headquartered at 2536 Eastern Blvd., Suite 456, York, Pennsylvania 17402. Nationwide Payment Solutions is a registered ISO/MSP of Deutsche Bank AG, New York, and Ryan Wert is listed as the president of Schmooze, Inc.

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Testimonials & Complaints

How Did Schmooze, Inc. Treat You?

1 User Reviews

  • Archer Hazel

    Schmooze, Inc. has been a game-changer for our business! Their top-notch services have transformed the way we communicate with our clients. The team at Schmooze, Inc. is nothing short of exceptional. Their prompt and efficient responses to our inquiries have been invaluable.

    With Schmooze, Inc., we’ve experienced seamless integration and reliable support, allowing us to focus on what truly matters: growing our business. Their platform’s user-friendly interface makes navigation a breeze, and we’ve noticed a significant improvement in customer engagement since implementing their solutions.

    Whether it’s through their messaging or call services, Schmooze, Inc. has elevated our customer interactions, leaving a lasting impression on our clients. We’re thrilled with the results and can confidently say that partnering with Schmooze, Inc. has been one of the best decisions we’ve made. We look forward to continuing this successful collaboration for years to come!

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