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Skrill, formerly operating under the name of Moneybookers USA, is an online payment and money transfer service headquartered in New York City and London. Launched in 2008 but originally incorporated in England in 2001, the company functions as an international PayPal-style service for U.S. and European users. This makes it popular among merchants who require multi-currency payment processing. Additionally, Skrill also allows auction payments via eBay and appears to provide merchant accounts.
In 2023, Skrill made a number of expansions. One such included an expanded focus on facilitating betting and esports payments. Skrill also expanded into Russia through a partnership with Yandex.Money.
2023 Move Away from Crypto
In 2023, Skrill stopped working with Binance, meaning Binance no longer processes the GBP (British pounds) until they get another processor. This is part of a larger move by Skrill to apparently move away from crypto, which in turn appears to be due to the UK cracking down on digital currency. This crackdown follows a 2023 trend in many major nations relating to the perceived volatility of cryptocurrency after the failure of FTX and Silicon Valley Bank.
Skrill Payment Processing
Like other online person-to-person payment companies, Skrill offers payment processing for all major credit and debit cards. Skrill payments can be sent through their app or their website. You can also hold funds in a Skrill digital wallet, and they even offer a physical Skrill card to use the money stored in your Skrill wallet.
Skrill Digital Wallet
Skrill provides a digital wallet, a type of online account into which users can deposit funds. This wallet can then be used to make payments online without the need to enter card or bank details directly on the website you are paying. It helps users streamline their online transactions and offers an additional layer of security.
International Money Transfers with Skrill
The company enables users to transfer money internationally. This service can be useful for people who need to send money abroad, such as expatriates, or for businesses that have international operations. The cost and speed of these transfers can depend on various factors, including the countries involved and the amount being transferred.
Skrill Prepaid Mastercard
Skrill offers a prepaid Mastercard, which is available in selected countries. Users can load funds onto the card from their Skrill digital wallet and then use the card to make purchases in-store or online at any location where Mastercard is accepted. It functions like a debit card, drawing funds from the balance in the digital wallet.
Cryptocurrency Services by Skrill
Skrill provides a service through which users can buy and sell a range of cryptocurrencies, including Bitcoin, Ethereum, and Litecoin. Users can carry out these transactions directly from their Skrill account, using the funds they have in their digital wallet. However, as noted above, the company appears to be moving away from crypto.
Skrill Payment Gateway
Skrill’s payment gateway enables businesses to accept online payments from customers. It supports various payment methods, including credit and debit cards, instant banking, and the Skrill digital wallet. The gateway includes features like fraud screening to help protect businesses from fraudulent transactions.
Is Skrill Holding Your Funds Right Now?
Hundreds of merchants have had their payments frozen by Skrill. If you’re one of them, then you might find these resources helpful:
- How To Make Your Payment Processor Release Your Money
- How to Fight Chargebacks
- Best Merchant Accounts for Hard-To-Place Business Types
Location & Ownership
Skrill/Moneybookers USA is owned by Paysafe Group and operates a London headquarters at Floor 27, 25 Canada Square, London E14 5LQ, United Kingdom, and a New York headquarters at 61 Broadway, Suite 1603, New York, New York 10006. Joel Leonoff is the president and CEO of Skrill.
Skrill Pros and Cons
- International payments
- Prepaid cards
- Digital wallet
- Many complaints
- Reportedly holds funds often
- Reports of poor customer service
Table of Contents
- Costs & Contract: Offers pay-as-you-go pricing with no early termination fees and…
- Complaints & Service: Has received more than 450 public complaints regarding…
- BBB Rating: Has an “A-” rating with the Better Business Bureau and has received 94 complaints and 15 reviews in regards to…
- Sales & Marketing: Does not hire independent sales agents but has received some complaints about its…
Skrill Customer Complaints & Reviews
Here's What Users Think
Total Online Complaints
Live Customer Support
Most Common Complaint
Frozen Funds and Slow Service
We are currently able to locate over 450 negative Skrill reviews on this and other websites, many of which accuse the company of being a scam or a ripoff. Most of the complaints cite frozen accounts, withheld funds, unauthorized and fraudulent charges, poor or unreachable customer service, and deceptive selling practices by Skrill users. Some of these complaints have been posted by personal users who use Skrill as a mobile app for sending money to people, but most of them were written by business owners. In general, clients are suspicious of lengthy and excessive fund withholding by Skrill, particularly in conjunction with the excessive identity verification process required by the company.
Skrill Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Skrill. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Skrill Customer Support Options
Skrill BBB Rating and Report
Our Better Business Bureau Profile Assessment
A Large Drop in Complaints
Skrill is not an accredited business with the Better Business Bureau. As of the review, the company holds an “A-” rating with the BBB. The company’s profile is currently showing 94 complaints in the last 36 months. 23 of these 94 complaints were resolved by the company to the satisfaction of the merchant. The remaining 71 were resolved to the dissatisfaction of the merchant or received no final response.
What Users Say
Skrill has also received 15 informal reviews, all negative in tone. The most recent review complains about held funds and poor customer service:
I’ve had the worst experience with this company over the last past 3 days. My account was restricted due to using an ATM. Now this is the 3rd day my account been restricted for being negative $3. How is that possible when you can only spend what’s available in my bank acct. I was told my account was restricted due to pending charges/deposits. I was told 3 credits were pending yesterday. I have over $500 that I cannot access due to the restriction. I have communicated with them over 20 times from yesterday til today. The credits posted to my account yesterday when I was told that I was still waiting which was a lie. I received three separate confirmation emails yesterday with each of those charges posting to my account. As of yesterday, the restriction should have been lifted as soon as those three credits posted. However, it was not. Today money was deposited in that account, that I have no access. even though the credits posted to my account yesterday. My account is currently in a restricted status. I have messaged them all day and called their customer service number which no one is ever available to help you get the same recording over and over again. The only recourse that you have is to talk with a robot and do a chat message with them which is no help. I finally got a response by someone by the name of ********* stating that they did verify all charges were posted and applied to my account. Now it’s sent up to another department to remove the restriction. However, I am still waiting. I really need my electricity bill which is due today. If I don’t pay it I will receive a reconnection fee and a disconnect of my electricity. I have children. I’ve begged and pleaded to them to release the restriction off my account. This is beyond ridiculous that I have to go through all of this for money that’s mine and their holding hostage.
Clients who experience an issue with withheld funds may be able to make their payment processor release their funds.
A “D” Performance Overall
Skrill’s delay in responding to its complaints is the main factor lowering the BBB’s score for Skrill, and considering the overall numbers for its profile, we are inclined to agree with the BBB’s former rating of “D.”
Skrill Fees and Rates
A Closer Look at the Contract
Monthly & Annual Fees
2.90% + $0.29
Different Rates for Different Countries
Skrill offers a wide variety of payment options in various currencies, including digital wallets and online payment gateways for European clients, which makes it difficult to compare the company’s contract terms to industry averages. Rates vary between businesses based on their monthly sales volume. Businesses making up to $3,000 in sales are charged a rate of 2.90% plus $0.29. Businesses with sales between $3,000 and $10,000 are charged a rate of 2.80% plus $0.29. The next tier of sales over $10,000 but under $100,000 are charged a rate of 2.70% plus $0.29. Lastly, sales exceeding $100,000 a month are given a rate of 2.60% plus $0.29. Merchant accounts are also charged a fee of $0.49 for each refund and $20 for chargebacks.
Most Skrill complaints do not disclose any other rates and fees (such as an ETF or PCI Compliance Fee) within the company’s contract, focusing instead on problems with fund withholding and sudden cancellation.
Higher U.S. Fees Than Average
For U.S. users, Skrill charges a fee of 2.9% to load an account using a Visa or MasterCard card and a fee of 7.50% to load an account using a Paysafecard prepaid card. Users can load a Skrill account via ACH transfer for free. Withdrawing funds from a Skrill account costs $5.50, and sending money to another Skrill user costs 1.9% of the transaction (maximum charge of $20). There is also a monthly inactivity fee of $3.00 starting in the 13th month of inactivity. These costs are subject to change, so U.S. merchants are advised to check the company’s currently displayed pricing.
Troublesome Fraud Policies
Most negative Skrill reviews about Skrill generally express confusion about Skrill’s fraud prevention policies, trouble resolving fund-holds in a timely fashion, “hacked” accounts, and excessive identity verification procedures enforced by Skrill. We have seen complaints about this last point posted by both business owners and individual customers of Skrill, who all complain of having to provide photo verification, proof of address, and other sensitive personal information to Skrill in order to verify their identities. This verification process appears to go on for an excessive amount of time in some cases, leaving clients twisting in the wind without their withheld funds. This procedure, like the establishment of a cash reserve, is a reasonable policy for Skrill to have in place, but it appears that Skrill’s enforcement of it is poorly executed.
Not Recommended for High-Risk
Skrill’s mishandling of suspected fraud is an especially egregious issue for a company that openly markets its services to high-risk merchant types such as online gaming, Forex, and digital content. These businesses may be better off working with high-risk specialists. We also encourage business owners to check out our list of the providers of the best merchant accounts.
Skrill Jobs and Employment
Hiring Standards and Ethical Marketing Assessment
Uses Independent Resellers
Discloses All Important Terms
No Independent Sales Agents
Skrill appears to primarily market itself through its website and through traditional advertising. There is currently no evidence that the company partners with independent sales agents to market its services, and we are unable to locate any negative Skrill reviews that accuse the company’s sales team of deceptive advertising tactics. This compares favorably to our list of best credit card processors.
Major Risk of Fund-Holds
One major complaint among clients has to do with nondisclosure or inadequate explanation of the company’s fraud prevention and fund withholding policies. While this issue is more directly related to Skrill’s contract terms and customer service, it does seem as if Skrill could limit the number of business owner complaints it receives by clearly describing its policies regarding high-risk business types. As it stands, Skrill’s official advertising materials do not appear to deter unqualified businesses from signing up for the service, which may be the cause of many complaints about sudden cancellation of service and withholding of funds.