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(855) 719-2087Company Overview
Skrill, formerly operating under the name of Moneybookers USA, is an online payment and money transfer service headquartered in New York City and London. Launched in 2008 but originally incorporated in England in 2001, the company functions as an international PayPal-style service for U.S. and European users. This makes it popular among merchants who require multi-currency payment processing. Additionally, Skrill also allows auction payments via eBay and appears to provide merchant accounts.
In 2023, Skrill made a number of expansions. One such included an expanded focus on facilitating betting and esports payments. Skrill also expanded into Russia through a partnership with Yandex.Money.
2023 Move Away from Crypto
In 2023, Skrill stopped working with Binance, meaning Binance no longer processes the GBP (British pounds) until they get another processor. This is part of a larger move by Skrill to apparently move away from crypto, which in turn appears to be due to the UK cracking down on digital currency. This crackdown follows a 2023 trend in many major nations relating to the perceived volatility of cryptocurrency after the failure of FTX and Silicon Valley Bank.
Skrill Payment Processing
Like other online person-to-person payment companies, Skrill offers payment processing for all major credit and debit cards. Skrill payments can be sent through their app or their website. You can also hold funds in a Skrill digital wallet, and they even offer a physical Skrill card to use the money stored in your Skrill wallet.
Skrill Digital Wallet
Skrill provides a digital wallet, a type of online account into which users can deposit funds. This wallet can then be used to make payments online without the need to enter card or bank details directly on the website you are paying. It helps users streamline their online transactions and offers an additional layer of security.
International Money Transfers with Skrill
The company enables users to transfer money internationally. This service can be useful for people who need to send money abroad, such as expatriates, or for businesses that have international operations. The cost and speed of these transfers can depend on various factors, including the countries involved and the amount being transferred.
Skrill Prepaid Mastercard
Skrill offers a prepaid Mastercard, which is available in selected countries. Users can load funds onto the card from their Skrill digital wallet and then use the card to make purchases in-store or online at any location where Mastercard is accepted. It functions like a debit card, drawing funds from the balance in the digital wallet.
Cryptocurrency Services by Skrill
Skrill provides a service through which users can buy and sell a range of cryptocurrencies, including Bitcoin, Ethereum, and Litecoin. Users can carry out these transactions directly from their Skrill account, using the funds they have in their digital wallet. However, as noted above, the company appears to be moving away from crypto.
Skrill Payment Gateway
Skrill’s payment gateway enables businesses to accept online payments from customers. It supports various payment methods, including credit and debit cards, instant banking, and the Skrill digital wallet. The gateway includes features like fraud screening to help protect businesses from fraudulent transactions.
Is Skrill Holding Your Funds Right Now?
Hundreds of merchants have had their payments frozen by Skrill. If you’re one of them, then you might find these resources helpful:
- How To Make Your Payment Processor Release Your Money
- How to Fight Chargebacks
- Best Merchant Accounts for Hard-To-Place Business Types
Location & Ownership
Skrill/Moneybookers USA is owned by Paysafe Group and operates a London headquarters at Floor 27, 25 Canada Square, London E14 5LQ, United Kingdom, and a New York headquarters at 61 Broadway, Suite 1603, New York, New York 10006. Joel Leonoff is the president and CEO of Skrill.
Skrill Pros and Cons
pros
- International payments
- Prepaid cards
- Digital wallet
cons
- Many complaints
- Reportedly holds funds often
- Reports of poor customer service
Video Summary
Table of Contents
- Costs & Contract: Offers pay-as-you-go pricing with no early termination fees and…
- Complaints & Service: Has received more than 450 public complaints regarding…
- BBB Rating: Has an “A-” rating with the Better Business Bureau and has received 94 complaints and 15 reviews in regards to…
- Sales & Marketing: Does not hire independent sales agents but has received some complaints about its…
Skrill Customer Complaints & Reviews
Here's What Users Think
Complaint Summary
|
Total Online Complaints
450+
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Live Customer Support
No
|
Most Common Complaint
Fund-Holds
|
|
Recent Lawsuits
No
|
Frozen Funds and Slow Service
We are currently able to locate over 450 negative Skrill reviews on this and other websites, many of which accuse the company of being a scam or a ripoff. Most of the complaints cite frozen accounts, withheld funds, unauthorized and fraudulent charges, poor or unreachable customer service, and deceptive selling practices by Skrill users. Some of these complaints have been posted by personal users who use Skrill as a mobile app for sending money to people, but most of them were written by business owners. In general, clients are suspicious of lengthy and excessive fund withholding by Skrill, particularly in conjunction with the excessive identity verification process required by the company.
Skrill Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Skrill. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Skrill Customer Support Options
Skrill clients have access to phone and email support but many complaints have arisen regarding the company’s customer service quality. In addition, many business owners have reported that they were unable to reach anyone at Skrill for days on end. In many cases, client complaints received rebuttals from Skrill that confirmed that the clients were in violation of Skrill’s terms of use, but the manner in which Skrill communicated with these businesses appears to be a major source of frustration at this time. We cannot assign Skrill a favorable rating in this category given the large number of complaints that mention long-term fund-holds and zero communication from the company.
Skrill BBB Rating and Report
Our Better Business Bureau Profile Assessment
BBB Summary
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BBB Reports
109
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A Large Drop in Complaints
Skrill is not an accredited business with the Better Business Bureau. As of the review, the company holds an “A-” rating with the BBB. The company’s profile is currently showing 94 complaints in the last 36 months. 23 of these 94 complaints were resolved by the company to the satisfaction of the merchant. The remaining 71 were resolved to the dissatisfaction of the merchant or received no final response.
What Users Say
Skrill has also received 15 informal reviews, all negative in tone. The most recent review complains about held funds and poor customer service:
I’ve had the worst experience with this company over the last past 3 days. My account was restricted due to using an ATM. Now this is the 3rd day my account been restricted for being negative $3. How is that possible when you can only spend what’s available in my bank acct. I was told my account was restricted due to pending charges/deposits. I was told 3 credits were pending yesterday. I have over $500 that I cannot access due to the restriction. I have communicated with them over 20 times from yesterday til today. The credits posted to my account yesterday when I was told that I was still waiting which was a lie. I received three separate confirmation emails yesterday with each of those charges posting to my account. As of yesterday, the restriction should have been lifted as soon as those three credits posted. However, it was not. Today money was deposited in that account, that I have no access. even though the credits posted to my account yesterday. My account is currently in a restricted status. I have messaged them all day and called their customer service number which no one is ever available to help you get the same recording over and over again. The only recourse that you have is to talk with a robot and do a chat message with them which is no help. I finally got a response by someone by the name of ********* stating that they did verify all charges were posted and applied to my account. Now it’s sent up to another department to remove the restriction. However, I am still waiting. I really need my electricity bill which is due today. If I don’t pay it I will receive a reconnection fee and a disconnect of my electricity. I have children. I’ve begged and pleaded to them to release the restriction off my account. This is beyond ridiculous that I have to go through all of this for money that’s mine and their holding hostage.
Clients who experience an issue with withheld funds may be able to make their payment processor release their funds.
A “D” Performance Overall
Skrill’s delay in responding to its complaints is the main factor lowering the BBB’s score for Skrill, and considering the overall numbers for its profile, we are inclined to agree with the BBB’s former rating of “D.”
Skrill Fees and Rates
A Closer Look at the Contract
Cost Summary
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Cancellation Penalties
Unclear
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Monthly & Annual Fees
Unclear
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Processing Rates
2.90% + $0.29
|
|
Equipment Leasing
No
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Different Rates for Different Countries
Skrill offers a wide variety of payment options in various currencies, including digital wallets and online payment gateways for European clients, which makes it difficult to compare the company’s contract terms to industry averages. Rates vary between businesses based on their monthly sales volume. Businesses making up to $3,000 in sales are charged a rate of 2.90% plus $0.29. Businesses with sales between $3,000 and $10,000 are charged a rate of 2.80% plus $0.29. The next tier of sales over $10,000 but under $100,000 are charged a rate of 2.70% plus $0.29. Lastly, sales exceeding $100,000 a month are given a rate of 2.60% plus $0.29. Merchant accounts are also charged a fee of $0.49 for each refund and $20 for chargebacks.
Most Skrill complaints do not disclose any other rates and fees (such as an ETF or PCI Compliance Fee) within the company’s contract, focusing instead on problems with fund withholding and sudden cancellation.
Higher U.S. Fees Than Average
For U.S. users, Skrill charges a fee of 2.9% to load an account using a Visa or MasterCard card and a fee of 7.50% to load an account using a Paysafecard prepaid card. Users can load a Skrill account via ACH transfer for free. Withdrawing funds from a Skrill account costs $5.50, and sending money to another Skrill user costs 1.9% of the transaction (maximum charge of $20). There is also a monthly inactivity fee of $3.00 starting in the 13th month of inactivity. These costs are subject to change, so U.S. merchants are advised to check the company’s currently displayed pricing.
Troublesome Fraud Policies
Most negative Skrill reviews about Skrill generally express confusion about Skrill’s fraud prevention policies, trouble resolving fund-holds in a timely fashion, “hacked” accounts, and excessive identity verification procedures enforced by Skrill. We have seen complaints about this last point posted by both business owners and individual customers of Skrill, who all complain of having to provide photo verification, proof of address, and other sensitive personal information to Skrill in order to verify their identities. This verification process appears to go on for an excessive amount of time in some cases, leaving clients twisting in the wind without their withheld funds. This procedure, like the establishment of a cash reserve, is a reasonable policy for Skrill to have in place, but it appears that Skrill’s enforcement of it is poorly executed.
Not Recommended for High-Risk
Skrill’s mishandling of suspected fraud is an especially egregious issue for a company that openly markets its services to high-risk merchant types such as online gaming, Forex, and digital content. These businesses may be better off working with high-risk specialists. We also encourage business owners to check out our list of the providers of the best merchant accounts.
Skrill offers a useful rates tool to help customers know exactly how much money will be sent
Skrill Jobs and Employment
Hiring Standards and Ethical Marketing Assessment
Key Points
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Uses Independent Resellers
No
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Telemarketing
No
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Misleading Marketing
No
|
|
Discloses All Important Terms
No
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No Independent Sales Agents
Skrill appears to primarily market itself through its website and through traditional advertising. There is currently no evidence that the company partners with independent sales agents to market its services, and we are unable to locate any negative Skrill reviews that accuse the company’s sales team of deceptive advertising tactics. This compares favorably to our list of best credit card processors.
Major Risk of Fund-Holds
One major complaint among clients has to do with nondisclosure or inadequate explanation of the company’s fraud prevention and fund withholding policies. While this issue is more directly related to Skrill’s contract terms and customer service, it does seem as if Skrill could limit the number of business owner complaints it receives by clearly describing its policies regarding high-risk business types. As it stands, Skrill’s official advertising materials do not appear to deter unqualified businesses from signing up for the service, which may be the cause of many complaints about sudden cancellation of service and withholding of funds.
Skrill Review Summary
Our Final Thoughts and Opinions
Skrill rates as a substandard credit card processing provider according to our criteria—in fact, it’s considered one of the worst processors on CPO. The company’s overall rating suffers from a high complaint volume that appears to be almost exclusively related to its fraud prevention policies. Customers report sudden freezes on accounts and withheld funds, but more importantly, they also claim to have great difficulty resolving these issues in a timely fashion through Skrill’s customer service department. These claims are supported by Skrill’s track record of inadequate responses through the BBB.
If you found this article helpful, please share it!
Jonathan
I have now tried to “verify my identity”
on 3 different computers–1 mac, and 2 PCs.
Click “verify your identity,”
and it gets stuck with the wheel going around and around for 20 minutes (that’s the longest I’ve let the page sit there).
harry
I have been a skrill user since 2008. Didnt face much problems until late. I was bestowed upon the honor of skrill VIP. I had been using a mastercard associated with this account since 2013. Used it like 5 times until last week for online purchases. Then things got interesting 2 weeks ago. 9 transanctions of unauthorized nature took place on my skrill card. I called them up immediately. Their customer care told me that all their VIP Representatives were busy and they would contact me back. I waited an hour – no response. I called emailed them and then called them again. Now they noted the complaint. Sent me another email the next day with a questionnaire of 8 questions and they requested I send them a screenshot after running anti virus in my system. Did that too. Been a week now and when I call them they saw the query has been escalated to investigation team. they cannot assure me that I will get my money back. Well now scouting for inforamtion online Ive landed here and I see not so very encoraging reviews. It looks like a game they play on their clients? wait for balanced to inflate and then hit them ? Can anyone suggest me how I can get my $4400 back from this mishap.
harry
well this query has been solved by skrill. They have resolved this issue for me in 2 weeks and have refunded the said amount to my account. Just letting anyone who reads this know. thanks
leanne bakos
i have had really good experiences with skrill & neteller! good for withdrawing winnings from casino numerous times!! until past couple weeks?…been trying to deposit my last $30 at local & international casinos i reckon at least 40 different casinos from different locations & everytime my transaction fails because “Balance payments are not allowed at this merchant”!??…what does that even mean??…i emailed skrill & they keep replying they have looked into the matter & my account is fully functional so it must be the merchants fault?…very confused & frustrated!.
Matteo
I’m waiting the refund from 2 September and when I try to open the case, they close it immediately
From The Editor
This Post Might Help: How to Make Your Payment Processor Release Your Money
Anthony Boyne
I joined Skrill , to pay Ioffer, their sellers fee’s I owe them, as they are not taking the usual credit card payments, and insist I pay another way (Skrill)
For 4 days now, I tried to make the payment.
Day 1, I tried 3 times to pay, thinking there was an internet error, as the message I got (which is attached) told me ‘An error has occurred. Please go back to the merchant and try again’
This I did, 3 times, I called Skrill, to find I was blocked for 24 hours.
Day 2, I tried to pay, same message.
Called Skrill, was told an internal security system was in place, and to try 24 hours later.
Day 3, I try again, call again, get told the same as above.
Day 4, I try again, to pay, again same message pops up, I call Skrill again, this time I am told the issue has been escalated and that the lift on me paying was not allowed.
I ask what the problem is, and why?
I am told – an internal security system was in place.
Ok, but what am I doing wrong? Why am I not allowed to use Skrill?
I am told to pay Ioffer by another means…..
Still no answer, as to why there is a problem, after trying to make one simple payment, over 4 days and 4 / 5 phone calls to you.
To say this has been stressful waste of my time is an understatement, along with being given no answer as to why I am not allowed to make the payment, is quite ridiculous.
M k
Skrill is by far the worst thing ever. Never allows money to be transferred or give you an answer for a problem.
Once I get my money back I will cancel my account for sure. Beware Never use skrill
Anthony Boyne
Totally agree. I had the same problem.
Kept being told about their internal security system stopping my payment. When I asked several times why?
They just kept repeating about the ‘internal security system’ and suggested I pay my bill another way.
Alarming to find, I am not being accepted by Skrill, yet they will not tell me why I cannot proceed. Ridiculous.
Jasmin
I have read a lot of negative reviews about Skrill. Recently I tried to reset my password. Email communication didn’t work. But when I called them, they were very polite and helped me in couple of minutes. Also, calling costs are really affordable (local rate)!
Mario
This provider is bad. Has slow and bad customer relations. They delays up to 2-3 weeks to answer simple support requests. Holds funds for any reason, including “no reason”, delays sending their “skrill card” for months, there is no way to see your tickets inside their support platform.
Definitely not a good payment processor, avoid using them.
PD: I’m from Mexico
Chan
Nice Cutee turned in to Monster?
==========================
Well, it started very well, Few years ago I signed up with them after reading some good reviews somewhere. Most attractive for me were their low processing fees and flexibility of withdrawing money.
Over the course of past years, I did few transactions and withdrawals amounting to few USD thousands. Without any issue at all.
But, all of a sudden, last week, received a mail from them saying my account was locked and the password needed a reset if I intended to access my money in the account.
I tried the mentioned process to reset the password by requesting a new one. During the process, they were supposed to send some code to my mobile. But nothing came to my phone so I decide to try later.
Next day (after 24 hours) came the code to my phone.
BTW: The number appeared to be from some country in Africa! (To my surprise).
Then I try to reset the password, but then it said, I am needed to contact them (Their customer service).
So I logged a complaint explaining the situations. And soon I received a ticket number.
Then the next day, I received a mail from (apparently) one agent asking me to call them if I am to get faster attention. And immediately after that came an email from them saying my case was ‘resolved’.
I logged another complaint after not receiving any replies to my returned email. But now, I even do not get any case number at least.
Something looks not right there!
————
BTW: Thanks for the balanced review Phillip
barbara bailey
A Continuous Bad Experience
As a content writer I get paid via a Skrill account.
The process is rarely straightforward and now, I do not trust the company or its customer service employees.
Funds in the Skrill account are often withheld and withdrawal is tedious, time consuming and often impossible.
Recently, I have been unable to get a GBP45 payment transferred to my bank account.
None of my emails were answered and a “Are You Human” tab was posted for entry into my account.
In the past I have completed their request to provide umpteen methods of identification, driver’s license, proof of home address and a change of email.
Skrill is now asking me to produce this information again.
Surely they have it all on file.
I believe that the company is abusing the power it has to control other peoples’ money.
The process is untrustworthy, not straightforward and
not transparent.
Barbara
Vince
Poor customer service. I transferred funds using wire transfer from my bank to skrill. but I forgot to add my skrill ID in the comments field during the transfer. In the aftermath, I wrote to skrill to ask that the money that had been sent to skrill be manually put into my account since I am able to provide the transaction reference. It’s been a week and no reply at all.
Ben D
Quasi Financial Institutions
Skrill/Neteller operating under Paysafe Financial Services Ltd.
Be warned! Don’t EVER use/trust Skrill/Neteller! They’re as dodgy as they come!
Skrill BLOCKED my ex-Skrill a/c with no reason. I’d only been with them for a short time & only ever upload the min. amount as deposit. At 1st, all worked fine but after my last upload was made, the a/c was blocked! Skrill insisted it was active & suggested it’s the other party’s fault. But having tried using Skrill’s payment method with other companies & failed, I soon worked out Skrill was LYING! Clearly, it was their system that blocked the service & why are they even lying?
Forget contacting them by e-mails, that’s NON-EXISTENT! No one ever bothers to answer e-mail there. All u’ll get is different ticket nos. folks! They play their way like proper professionals but u’ll soon found out they do not behave as such!
Ben D
Quasi Financial Institutions
Skrill/Neteller operating under Paysafe Financial Services Ltd.
Vince, u could try yr. luck by phone, someone calls Ivan probably would provides u w. some standard advise. Don’t hold yr. breath though!
I did rang that bloke but he was lying thru his back teeth abt. my blocked ex-Skrill a/c. He could have easily checked that on his system that it was blocked; but he kept saying it was active!
Even though it was their doing, but they wouldn’t refund the balance instead I had to withdrew it BY PAYING A CHARGE! Skrill did a win-win & got rid of a ‘non-profitable’ customer in the process, how clever.
Since then, I always suspect they work their financial system in a meticulous, discreet , dishonest way. Not all of their customers suffer my fate but I believe those high amount depositors will be ‘played’ eventually by Skrill in their own time.
Leonid
I will collect the documents for lawsuit in a US police and US court. If someone wants to join the class action, please write in the comment.
According to the laws of US states – the larger the amount of theft, the more they will spend life in prison. And the more we will return the money.
My story:
Few weeks ago I tried to withdraw money from skrill, and got message that I need to be verified. I send copy of my ID to skrill. For a long time I am waiting for confirmation.
Yesterday I received a letter, That they taken off $167.39 for audit from my account and block my account with all my remaining money. For the violation of Article: 4.5. All information you provide during the signup process or any time thereafter must be accurate and truthful.
But All information that I provide during the signup process be accurate and truthful and I can to approve it.
Skrill SCAMMERS and thieves. Do NOT use skrill and tell all his friends, not to use.
Sogaolu
Skrill is all out to dupe people of their hard earned dollars. I suffered the same thing just last week (29th May) to be precised. I verified my account to increase my limit as instructed, but to my surprise, I received an email telling that my account has been frozen and the balance of $58.01 has been used as administrative charges and that the decision is final. All effort to get explanation from them proved abortive as their customer service will never reply your message. Please stop patronizing skrill. The guys are set of rogues. Tell many people about the fraudulent practices of this site. Please BEWARE!
Shane Frederiksen
Hello in 2015 I won a design contract and was sent US$150.00 upto no I haven’t had a reply from Skrill and no sign of my money.
Batdavaa
So did you achieve anything? I’ve been scammed by Skrill as well. If you have any contact information of a higher position at Skrill, let me know please.
They are not responding to me e-mails. And my account is blocked. I am hopeless here.
Please help
howard paul shore
SKRILL HOLDINGS LIMITED IS A VERY DISHONEST COMPANY CONTAINING MANY LIARS THAT WORK IN THEIR CUSTOMER SERVICE DEPARTMENT!
After having a Bad Experience with first Paypal Holdings, Inc. and then Square, Inc., I decided to try another company like them a Third Shot At It!
Because of what I heard about Skrill Holdings Limited, I thought that this would be the Right Company for ME to Send Money Through, but I was Wrong!
The way that I started to work with them is first by checking out their website and then I called up their toll free number which is: 855-719-2087 and spoke with ONLY their Bulgarian Staff because that is their only call center even though they are supposedly headquartered in London, United Kingdom.
Regardless of where their Customer Service Team is, they are absolutely HORRIBLE AND BIG, DAMN LIARS!
They come off on the phone as being Very Nice And Helpful, but In Reality, They Are NOT and ONLY FAKE and DISGUSTING to say the Very Least!
On the phone, they told me that they Need To Verify My Address and had Asked Me To Send Screenshots Showing My Address With My Credit Cards Statements as an Option!
Sadly, after I had sent them the Requested Address Verification Credit Card Statements, then I get an email from Customer Service stating that they need the Documentation To Not Have Any Part Of My Credit Card Number Present. However, Customer Service Never Told Me This Before. Sadly, their Customer Service Department has a Very Bad Habit Of Lying And Giving Out False Information To Their Skrill Holdings, Inc. Members And Users.
It Gets Much Worst Than That: Not Only Did Their Low Class Customer Service Department Give Me The Wrong Information About How To Send Them The Credit Card Statements, but they also were Wrong Abut The Screenshots as well!
In Addition to the above email that I had received from their Customer NO Service Department about the Credit Card Statements, but also another email was sent out to me stating that they Do Not Accept Screenshots For The Address Verification, even though Customer Service told ME on a Recorded Line that they DO!
More Lies From Customer Service And They All Get Away With It!
Well after eventually Sending Them What They Required, I did get an Email From Them Claiming That My Address Is Now Verified And That My Limit Has Been Increased By 5000 EUR!
All Of This Is 100% Not True Because Their Website Never Worked To Make A Charge With My American Express Credit Card From Beginning To End!
Do You Think That This Is The Last Lie That They Have Sent Out To Me Via Email? Answer: Absolutely Not!
After the last email said that My Limit Has Been Increased By 5000 EUR, then I Get Another Email Which States That I Am Fully Verified And That I Can Deposit With My Card (Credit Card That Is) Up To 5637.50 USD Per Day Or Up To 8456.25 USD Within 7 Days And 28187.50 USD Within 30 Days.
Sadly, In Reality, All Of Their Emails Are LIES and Not True At All!
In Addition, Their Last Email About The Most Recent Increase Does Not Make Any Sense At All?
Look At What It Says: They State That I Am Able To Charge 5637.50 USD Per Day, but Right Next To It, It States Or Up to 8456.25 USD Within 7 Days. Well Then Why Does It State 5637.50 Per Day If You Can Only Charge Up To 8456.25 USD Per Week?
Their Business Is So Ass Backwards Like A Horse That It Sure Ain’t Funny!
Then Finally Their Email Then Says Near The Very End That I Can Charge 28187.50 USD Within 30 Days. Well Then If That Is All That I Can Charge Within 30 Days, Then Why Does It State The Other Amounts Before The Final Statement?
Well, When I Called Up Their Confusing, Uneducated Customer Service Department To Have Them Explain This To Me, They Tell Me Another Story That Is Not Even Related To What That Email States and to try to Explain To You What Customer Service Told Me Was So Confusing And Truthfully, It Is Not Worth It To Take Up Another Page To Explain More Of Their Lies And Mind Games That They Play and so we shall leave it as that!
Please Note: I Tried Twice To Use Their Illegitimate, Fake, Nonworking Service and Both Times I Was Declined For The Most Stupidest, Untrue Reasons such as the one which came back to me via email stating that they are Having Trouble With Their Internal System.
Please Note: When I called their Customer Service Department about being Declined Twice, their response was that I Did Not Enter My Information Properly and/or that I Did Not Follow Their Instructions Properly and that I Must Wait 24 Hours Before Using Their Damn System Again!
Please Note: Their Customer Service Bullshit Department even Told Me Once On The Phone That I Entered Too High Of An Amount Per Day (Which Is Why I Was Declined Twice In A Row) Even Though In Reality, My Daily Charging Limit Was Supposed To Be 5637.50 As Stated In An Email, However, On This Particular Customer Service Phone Conversation, Their Representative Was Telling Me That I Can Only Charge Something Like $800.00 Dollars Or So Per Month Or Per Day And That I Must Wait At Least Two Months For A Credit Line Increase!
Please Note: All of the Customer Service Responses Are 100% Percent Pure Bullshit because their system like the other ones are Very Easy To Use And I Can Read English Perfectly And Understood All Of The Emails That I Had Received And If I Ever Took Them To Court, They Would Lose Based On Their Taped Phone Conversations Because They Sure Do NOT Match The Emails That Their Company Had Sent To Me Pertaining To My Account!
Their Customer Service Is A Piece Of Garbage: When I spoke with their Customer Service Department about this and asked them to Help ME Make The Charge, They REFUSED STATING THAT THEY CAN NOT HELP ME and that I Did It All Wrong And That I Must Wait 24 Damn Hours Before Trying Again! Yeah Right!
Please NOTE: Well, Yes, I did wait 24 Hours, and their System Still Refuses To Work! Either I Get Declined Again and/or I Get An Error Message!
Either Way, the Skrill Website Does Not Work At All and is Far From User Friendly! Their Website Is A Big Joke!
Let Me Tell You How Bad Their Customer No Service Department Actually Is: During Any Of My Phone Conversations With Their Customer Service Department, whenever I Ask Them To Let Me Speak To Their Manager, They ALWAYS REFUSE To Let Me Speak To Anybody Else and they Always Say That Nobody Else Is Around which I Know Are All LIES!
These So Called Customer Service Losers Have Been Told To Keep Their Executives As Far Away From The Phones As Humanly Possible And Have These So Called Bulgarian Unprofessional Losers Take Over!
Please Note: I Got So Angry, Pissed Off And Fed Up With Their Mind games, Lies, Fairy Tales and Bullshit that After Being Constantly Lied To As A Customer Both Online And On The Phone So Many Times, I Wised Up And Called Their Shitty Customer Service Department To Immediately Cancel Their Fake, Nonworking Service!
Believe Me, Their Customer Shit Service Was So Happy And Delighted To Get Rid Of Me As Their Customer Who Was Never, Ever Able To Use Their Service From The Very Beginning And Received 0.00 Help From Their No Good Customer Service Department!
Please NOTE: Most Companies would Fire You For The Way That Their Customer Service Department Mishandled and Mistreated Me As Their Customer, but Perhaps This Is The New Way That Companies Treat Their Innocent Customers! Who Knows?
I Honestly Do Not Know How They Stay In Business When They Treat Their Customers Such As Myself So Bad! Like Shit!
After I Cancelled Their Nonworking, Pitiful Service, I Still Continued To Receive Their Fake, Harassing Advertisements!
I am Not Sure Of Why They Are Still Contacting Me Because They Lost A Good, Honest, Crime Free, Customer!
Enclosed, in the attachments, please find some of my Most Important Correspondence That I Had With Skrill Holdings Limited For Your Review And Further Reference. Thank You.
Final Thoughts: Please Do Yourselves A Big Favor And Do Not Use Or Do Any Kind Of Business With Skrill Holdings Limited!
Good Riddance!
Robert Blodgett
Horrible website. Demands more information than Fort Knox and still provides no security, no customer service, and most importantly NO ability to pay anyone online.
It’s like PayPal if all of the bad features were amplified and the service itself didn’t work at all.
Omnia Bassiouny
Very unhelpful. I have tried to transfer money to my account twice now and money came back -200 USD. And the website is not making an effort to help at all. REALLY UNHELPFUL!!!! and UNPROFESSIONAL
Steve
Signed up with skrill and added my credit card and bank account. very simple so far. uploaded money to skrill account to send to associate…when I tried to send It said “Transaction error please contact us.” I called spoke to a Georgio Who said my account was locked and he needed me to send a picture of myself holding my drivers license. I did because i wanted my money. He closed my account down and sent me an email saying i was fraudulant. Said i would get a refund in maybe 21 days. I am guessing i’ll never see the money and probally someone has my identity now. DO NOT USE THESE SCAMMERS.
Stephen
Steve, did you get your matter resolved? I’m having an issue with them since August, 2016. This company is stealing people’s money left, right and center. My concern is that the UK Financial Regulator is not putting a stop to this.
Let me know if your case is resolved.
Cheers!
Emanuel
I have a complaint with skrill, i have received a refund from paypal into my skrill card and until today nothing has been credited into my skrill account or card, i have opened cases with this issue and they keep closing them without give me a solution or answer, very bad costumer support,
John dullahan
Fraud! Fraud! Fraud! I never had anything to do with this company, but it put a fraudulent charge on my credit card. When I called my credit card company they said they have had similar problems with this company in the past, and will issue me a new credit card. This company should be closed down and prosecuted.
Silver
Same with me.Skrill dipshits added 10 $ card application fee to my account.If you see their card fees there is nowhere mentioned this.
Stephanie Jackson
I have had a Skrill account for several years and recently was unable to log in to my account. I was told to contact Skrill to verify my password, and given no reason why access to my account had been frozen. I was asked for a document as proof of identity, and although I provided a copy of my drivers licence they then insisted that I had to forward a certified copy – certified by either an embassy official or a solicitor / lawyer. Living in a small country town, I have no chance of meeting either of these requirements, so they have now threatened to restrict access to my account indefinitely. I would advice everyone to steer well clear of this company.
Mark
So this morning I tried to withdraw money from my account only to find an error message stating to contact Skrill. They have locked £2,400 of my own hard earned money and I am really disheartened as I had them used them for around two years without any hassle. Reading the comments I am wondering if I should contact the Financial Obudsman straight away as they don’t seem likely to respond. By going on the reviews here and elsewhere they are conducting pure fraud I am not exactly a lawyer but I think these guys should be heavily fined or someone should take them to court big time so they get at the very least a slap on the wrist and perhaps rethink about scamming the general public.
Janet
Hi Mark,
Please do not give up. I faced the same problem since the end of last month. Finally i was allowed to withdraw some of my payments today. all you need is patince, perceverence and follow their instructions. Also, make sure you give your issue the right title eg blocked account, verification, blocked payments etc. I really hope you will get your money.
Leo
SCAM, SCAM, SCAM. Stay away from Skrill unless you want them to steal your money. They should never be trusted and there’s so much evidence of that. They will let you deposit money but not actually use them unless for a lucky few people I suppose because otherwise it would already be down. They don’t respond to your emails, they don’t let you verify your accout even with ID and adress and will absolutely not let you use your very own money if you deposit them to them. Do yourselves a favour and STAY AWAY. Use PayPal or anything else.
Leo
Update: They after two years finally fixed it for me and I’m very thankful for that. I don’t know why it took so long to be honest but better late then never.
Esje
Skrill card is not responding at all. A have paid for a skrillcard and is Should have been dileverd around the 8th of february. Have received nothing yet. And they do not respond at all. Send several messages. Thank god its only 10 euro. But it’s a bad company. If this is the way you treath your clients. And I did really needed the card for a purchase but a solved my own problem with a friends card by MasterCard itself.
Linda Bissonnette
Scammer Scammer Scammer all the way they cloned my visa credit card and used it without my knowledge but thankfully my bank caught it and I’m not going to pay the fraudulent purchases I told them assholes to go ahead and use my card it’s been cancelled ha ha ha
Don’t touch them with a 10 foot pole
Guillermo
I believe this also happened to me! I just recently made a purchase of a game via Skrill and then the next thing, over a thousand dollars of gambling on a casino website on my billing, I hope the bank will refund me my money,
Veerle
Feeling duped by Skrill. I’ve been a customer for almost a decade as some of my suppliers use Skrill (former Moneybookers) to receive funds internationally. It has never been my preferred method of funds transfer as it cannot upload directly from a bank account (and Poli does not work), but since late last year, coincidentally just when I transferred a large sum of $2000 for payment to a supplier, they freeze my funds. After four frustrating months of discussions and uploading all sorts of documentation and waiting until they respond, they advise my account is unlocked and I can pay again. Happy as Larry, I go to the site to login and suddenly I’m unable to login (before at least I was able to login). Changed passwords, the whole shebang, nothing. I lodged tickets, wrote emails, no response. They have $2000 of mine and I’m unable to login or even reach them for help. Feeling duped is the least I can say. This is absolutely an unacceptable experience, especially for a large company.
Cameron
Threaten them and state that you will contact the FSA/FCA if this is not resolved as they likely won’t risk going through this process and for $2000 and have their name spread everywhere, basically whatever methods you can come with that will ruffle their feathers a bit. They have been doing this for years to folk, all that is needed is a bit of social engineering my friend, best to ring them up.
Hartman
I have no account with Skrill and have charges on my account need to get this resolved ASAP the 800# is not working.
veerle Vanderplasschen
I filed a complaint with the Ombudsman in the UK and not much later I received an email from Skrill. I’m not sure if one was a consequence of the other, but glad to say it was finally resolved. Their customer service is pretty much non existent and I think they’re overloaded with complaints. I’ve only ever transferred small amounts to Skrill whenever I had to pay an invoice and I believe this is still the best method to use this payment provider. It’s not as developed as PayPal. That said, with PayPal I also had a frustrating few months many years ago when I had to confirm my business. I think it’s part of their ‘coming of age’. Anyway, all is well that ends well! Thank you all for your input.
alkaka
someone hacked my account When amount dedicated (1100$) from my account i updated skrill by that even i called inform about it later they asked me to send dispute form, copy of my IDs, bank statement and address confirmation.. on last reply from skill i got this answer ((Unfortunately we are not in a position to assist you with a refund of the unauthorized transactions as the funds have already left our system.)) I am really disappointed with skrill
Ross
Even me, just today, they’ve stolen my money too thousand of money:(
arjun
04108184
04102335
These are my two complaints and i am waiting since many days to get them review.
To verify card, they deducted small amount in eur from my my card and asking me to enter exact eur amount to verify it but in my transactions i am reviewing it in my Country INR currency. don’t know how to get it verify.
Please help.
Regards,
Arjun
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Jo
I emailed Skrill to help me in my card verification. It takes 8 working days to finish my case. When all was set, my problem now is I can’t access Skrill’s website.. How come?
Keith Pfenninger
My checking account was put on hold for an amount of $77.18. I don’t have an account with Skrill. I have no clue why there is a holding of funds.
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Justin Bischoff
This just happened to me in southwest michigan $77.18 twice in a row!!! Scammed!!! Don’t have a skills acount never heard of them!!
R.D
Hey guys
Update! I learnt that Skrill is regulated by the Financial Conduct Authority (FCA), so this morning I have gotten in touch with them to make a complaint and to investigate; I was told in order to make further investigation on Skrill security measures, and how they protect their clients data from fraud they require more complaints, so they are urging anyone who is/ was victim of Skrill Hacking to contact:
Financial Conduct Authority (FCA)
Tel; 8001116768 from the UK or +44 207 066 1000 from overseas
Email: [email protected]
P.S Currently I have an open case with them!
R.D
Hey guys,
I’m going through tough times for the past 48 hours because someone hacked my Skrill account. On Feb,16,2016 I logged into my Skrill account and found that $3,800 was missing. I contacted Skrill CS.immediately to report it; after I reviewed the unauthorized transactions made by the fraudster and talking to the VIP CS.I have determined the following:
• Password was not changed.
• The money was taken early morning on Feb,16, 2016 between 4-5 AM while I was sleeping!
• 8 unauthorized transactions wiped out my account completely.
• There were no failed login attempts!!
• Fraudster sent me 1 transaction from different Skrill account & transferred it back to another account. I don’t know Why?
• After I reported the unauthorized transactions to Skrill, Security Dept. managed to return $528 to my account & the rest of the money I was told ” it might be OUT OF SKRILL SYSTEM and cannot be recovered”!!!!
• My email was not hacked/breached & I have strong passwords. As for Skrill password I have changed it 2 weeks ago, but solely Skrill account appeared to be hacked; How did the hacker/thief gained access to my account? Still unknown!!
• I have an updated Antivirus, & Deep Freeze application to protect hard drive integrity on my computer, so I’m 110% certain that my computer hasn’t been hacked!
• All my previous transactions in the past 90 days were from the same IP address, but yesterdays transactions were from different IP as I was told, Doesn’t that raise a flag of suspicious transactions subsequently ban my account temporarily (Paypal would have done that)??
• Since I’m VIP member and being victim of fraud I thought I was covered 100% against unauthorized transactions, unfortunately I was told: you are not qualify for “100% money back guarantee” I asked:” Why?” She said: “because you don’t have a token”, which btw no one from Skrill ever told me or emailed me about this extra security feature, I have argued on this particular issue with VIP rep. I asked her: “How much does cost for the token?” She said: ” It doesn’t cost you anything, in fact any VIP customer receive their first Token free of charge “, I said: ” Okay, no one in the right mind would reject a free extra security gadget/ item if he/she was offered one. Right?” She said:” I guess you are right & I see your point”. Additionally I said: “If I had have known about it I would have order it.” She said:” I will contact our marketing team to launch better marketing campaign on this issue, but as for your case we cannot apply 100% money back as it was your RESPONSIBILITY to protect your account by having a token” for the next 20 minutes of the telephone call was comparison on Skrill security measures/screening against Paypal, local banks…etc, I questioned their security measures for example: “Why don’t you have randomly security questions for withdrawal similar to Paypal?”, ” Why don’t you have withdrawal Verification Code SMS/Email notification?” you guys don’t have any of it, yet I’m held liable!! It was useless to chat further because at the end she said: ” I’m sorry to have DISAPPOINTED you, & we will take your suggestions into consideration” !!!! (She sounded like I have lost $38 only not $3,800)
I called them yesterday for updates & I was told not to call regarding this case as it has been handled by a different dept. (Complaint Dept) & you should receive a response within 8 weeks !!
I think these people are one of the worst CS I have ever dealt with, bad attitudes, careless, & cold hearted!
What should be my next course of action guys?
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Mary
Contact them via Twitter (@askskrill). Keep on sending them messages until you get your money back. That is what I did.
R.D
I have been calling them 2-3 times times daily ever since the incident occurred requesting updates so far negative responses, sent them 2 emails to: [email protected] no responses as of yet!
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Stud Liah
File a complaint at . Finally I got my hard earned money back after I filed a complaint there.It took them 3 months to pay me back after making the withdrawal, which they say takes 5-7 days. Skrill was pissed off and were apologizing. for their fraud. Until you don”t file a complaint, they will not even bother to reply to your hundreds of emails.
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R.D
One of the Skrill victims suggested to contact them, so I have gotten in touch with Financial Ombudsman yesterday, & they were happy to accept my complaint; not only that, but the agent wrote to Skrill letting them know I have a formal complaint with them! hope that will shove the complaint directly under the noses of Skill’s executives & reimburse me immediately!
I think it’s a battle for our rights & I would like to take our stories to the UK media i.e Daily Mail, The Sun, I think Journalists would have tremendous interest to hear our stories, will highlights for example poor security system & how that effect us as members, careless CS and any other issues. I will be the first to report, Who is up for it? BTW I know it’s hard to get a reporter’s attention, but as the say ‘You never know until you try” What do you guys think?
Nicolas Iljine
After months of frustrating phone calls and messages on the SKRILL site , trying to recover back 2300 USD from my account, I finally did the same and lodged a formal complaint at the Ombudsman ( ). Within days I got my money back.
Boriss
Hi,
u are not only one :( Soon U will get an answer from them :
Dear *********,
Thank you for contacting the Skrill Help Team.
Your account is currently locked due to a security audit. Your funds will be released 180 days after the date of the upload. In the meantime, any balance will remain in your account.
Thank you for choosing Skrill.
Kind regards,
Skrill Help Team
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fantazista
Yesterday hacekrs robbed my skrill account.While i reading this forum i am staying without any hope to get money back.They made two transaction from my account.First was 420 euro and second was 81 euro.So they take all money on my account.Why didnt they left 50-100 euro.Why should they take all money,I dont know what to do…..i will contact them but like i sad i dont have any hope,I dont meet someone who have positive experience with skrill.All people i met have bad experience ;(
Mat H
Hi RD
I felt for you. I really do! I’m also suffering from the curse of Skrill ‘customer service’ experience! After reading some of the posts here, I fear we’ve been conned left, right & center by a dubious company operating under a false pretense! We need to absolutely report this company to the police fraud department. I fear we’ve been duped i.e. the customers & the merchants who use this Skrill as a payment method on their sites.
My theory is that they work in an methodical, arranged system, i.e. customers who deposits large sums of money into their Skrill a/c could get hacked & get their money stolen, customers with small sums will get their a/c interrupted or blocked (like I am) from using the a/c so I’d have to either be unable to use Skrill a/c to make any payment or I’d have to withdraw the balance AND GET CHARGED for that privilege. I fear this is their way of eliminating the small a/cs (as they can’t play tricks with these ones) & focus on the a/cs with large sums of money in them. Skrill is dodgy to say the least. Their customer service is non-existence. Skrill needs to be investigated by the police authority pronto. I’m going to lodge a complaint with the FCA & will continue to spread the evil of this immoral company! Screw Skrill! Tell all your family & friends NEVER, EVER use this company.
BL Bishop
I have had nothing but trouble dealing with this company, nothing gets done and their responses to complaints are useless, or more recently, nonexistent. They are no longer responding to me and never solved my issue. I was unable to make any type of transaction at all. On the occasions I was able to set aside the time to call in, I got the same unfriendly guy who sounded like he was running things from the couch in his apartment…just terrible. I will be closing this account immediately and not bothering with them at all.
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Lex
Skrill is a lousy company who does not respond to tickets, updates of tickets, phonecalls.
They do not keep their promise, do not call back and have KEPT MY MONEY FOR WEEKS without me being able to withdraw BECAUSE THESE FUCKERS DONT WORK TOGETHER AND DONT COOPERATE AND COMMUNICATE.
Skrill is totally unreliable and unprofessional.
Skrill is a waste of time and a waste of money.
Skrill are a couple of crooks, bandidos.
I even get automatic email responders from Skrill saying that they dont know me while Im using my EMAIL ADDRESS REGISTERED @SKRILL.
How stupid can a company like Skrill be?
GIVE ME MY FUCKING MONEY!
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Jesper
Hello Lex!
Is your case resolved?
I have the same problem! I have got an email that my account temporarily restricted because I have reached an activity limit.
I have to verify my personal details at [email protected].
I have sent the photo of my ID card and driving licence to this email address from my REGISTERED email address.
I got always the same automatic response that skrill dont know me!!!
What?? Why dont know me???
I have 1000 EU on my account and I cant withdraw it!
If somebody know what should I do please write me down. Its very imortant!!!
Thanks
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Mary
Contact them on twitter (@askskrill).
Sajid
Skrill.com is a fraud company. The rate of GBP to Pak rupee was 149 the day I transferred money into my account. At that day I transfer £48.89. They bloody stupid people gave me only 114.57 rate. This is bloody bullshit. 35 rupees per GBP difference. I want to sue this company, but unfortunately I can’t do anything. Please guys please DO NOT EVEN THINK about using this flawless service and please spread this message for a massive damage to repute of this company. I am uploading this message everywhere as a revenge.
I will be thankful
Regards,
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Sathish
I made a bank transfer of EUR 10k from my companies bank account to my personal skrill account for an investment with my friend in serbia.
They basically blocked my account, didn’t put my money into my skrill account or refund it because my companies name and my skrill account name doesn’t match.
I did prove with notarized government documents that I’m authorised to use my companies money as I see fit.
What can I do to get my money back?, their customer service is simply awful.
Can someone please help me.
Thank you.
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Anon
$90 charged to my cc and I did not order anything at all. In face, I had never hears of this company. Fortunately my card company sent me an email reporting possible fraud so I was able to fix the problem quickly. Still a mystery how they got my number.
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Iakovos
Hello,
Same case with me. They made three unauthorized transactions. They took 2.030Euros. I called them within 5 minutes and I wrote an e-mail within 15 minutes. An arrogant guy kept saying that “the security team is notified”. At the end he told me that the money has left Skrill System (really how, since it tooks at least 2 day before they credit bank accounts). It was the first time I had money in my account, thus the hacker should have inside info about the amount held in my account.
Same happened to others in the last days (https://www.trustpilot.com/review/skrill.com) since too many complaints are published in the last days about unauthorized money transfers.
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marko
They should not exist, wors expirence ever. I have been told after 10 times off calling ,,find another way to send the money to your family” they were constantly blocked my account after sendnig poor 10$ and finaly closed my account with email that i am fraud…terorist..stubit, and i have still money on my account, and they dont respond to me at all. WORST WORST EVER! VOID THIS STUPID COMPANY!
p.s my account was fully registred with id, ssn, proof of adress
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Igor
Hello,
My account at Skrill was hacked and I lost $11,400!!! I notice unauthorized transactions and notified Skrill immediately by phone, about an hour after that transaction was made, I sent them everything they asked and they didn’t help me. I got after 8 days an email where they saying that the money left their system and they can not assist further.
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Trisno Sutjipto
I can not withdraw my money on Skrill :(
always shown this message : We are unable to process your payment at this point. Please try again using a different payment instrument.
For more details, please visit our help pages.
maybe anyone have same problem would you please let me know how to fix this.
i try complain to Skrill but never answer my problem
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Mat H
I’m having the same problem as Trisno Sutjipto.
Skrill’s blocking message to me is: Balance payments are not allowed to this merchant.
They told me it was the merchants fault, so I tried all kinds of channels to find out what is going on & finally I saw the light after reading the complaints from Skrill’s many disgruntled customers.
I’d figured out this is Skrill’s way of removing those who do not pay or deposit large sums of money into their Skrill a/c. Skrill simply don’t want that kind (small money deposit) of customers b’cos Skrill is full of dirty practice gangsters. Report them to the police or large newspaper groups.
Eyyub Tagiev
WHY SKRILL?
WHY YOU STOLE MY MONEY?
2 Months ago I withdraw 20$ аnd recieved ALL in my bank account.
Everything was fine,
But 2 week ago I withdraw 35$
but recieved only 15$ WTF??? Skrill??? I contacted bank they say its have nothing to do with them.
I contacted Skrill week ago.
AND STILL NO ANSWEAR. They just took my money and now they ignore me.
It wouldnt be a big deal or something. just 20$.
But now I need to withdraw more money from my skrill account… And I am simply scared to do it…
Try to avoid Skrill!!!
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Mariam J
Stole my money and just ignored my emails and calls. My money was transferred to something called IQoption, I did not authorize it. Was robbed!!!
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Davis Vilks
I’ve been trying to get my money back. But in the end they blocked my account and told me there is nothing they can do. We sent them my passport documents but they never responded to it. This company is terrible, DON’T Ever trust them. I am desperet I don’t know what to do to get my money back. Who should I turn to :( ? Isn’t there any costumer safety policy or someone who can help to deal with this problem?
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Sunil
DON”T USE SKRILL IF U NEED TO SAVE UR MONEY.
My Account was hacked today and low $514 and i reported the issue. They asked me to do all re-verification, change passwords and even all the emails.. Quite a nice way to say that u change all your identities..
They even closed my ticket without saying what will happen to the $514 which i lost.. When i tried to call and ask the customer service responded saying the matter is escalated.. Does Anymore escalate anything after closing the ticket?
Its a total fake..i have a feeling that they are invoiced in such hacking and clearly targeting clients whose accounts are not much in use.
when i tried to talk more to the customer service representative, he arrogantly smashed the phone on my face. A simple way to say go to hell.
DON”T USE SKRILL IF U NEED TO SAVE UR MONEY.
Im planning to close it and never use again.
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Liv2k
This company stole from me. I am not a Skrill merchant or customer. There was a vendor that I sometimes shop with that has used them to process payments which is how they have my information. I contacted them about the charge and they gave me a story about how the charge was done through another vendor and then refused to give me any information on the transaction. Because these charges always show up with the vendor name on my statement and this time it did not, I am certain it was Skrill that stole the funds. I have also seen other complaints of a similar nature about them.
DO NOT DO BUSINESS WITH THEM AND DO REPORT ANY FRAUDULENT OR UNSCRUPULOUS INTERACTIONS YOU HAVE WITH THEM.
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Sumrin
I’ve uploaded money to my Skrill account and then i tried to withdraw the money, but they’ve blocked the account. I’ve contact them many times and opened many cases, but i received nothing (they said it’s duplicated), i’ve also tried to send them money, but it’s not working…. it’s been 3 months and i’m still waiting!!!!!!
Hari Lama
Same here. Skrill.com is a fraud company. It takes seconds to credit money to skrill from your card, but takes ages – min 20-30 days (in some cases, you never get the money). No customer support, no replies to your email. They ask for hundreds of documents for verification. FUCKING Skrill.
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Stephen Paskully
Stay away from this service and website.
Huge fees. Customer service is rubbish.
Would not recommend to anybody.
Must not be trusted
Andreas Rode
Don’t ever trust that company!!!
I got screwed up by a person and I reported the fraud to the company Skrill but they never gave me a satisfying response. I got that following statement: “The matter has been handled by our security department accordingly.” I called their customer service and told them that I’m not happy with their weak feedback. I asked a simple question “If the person is blocked in their system so that he can’t screw up other people anymore?” and the customer service clerk wasn’t willing to answer my question properly. All the time the person dodged my question. That is a simple yes or no question and answers like “The matter has been handled by our security department accordingly.” keep them in a grey zone and that matters to me. As a fraud victim I would like to know definitely if that person is still able to harm other people or not. Losing 100 pounds is painful seeing how the company handles fraud issues hurts 100 times more. Their business is about clarity as well as trust and for that reason I wanted my concern sorted out very clearly. I asked them once more via email whether their company has taken action against this person so that he isn’t able to betray and harm other people anymore, YES or NO? Zero response!!! You can’t trust that company. A big warning!!! Don’t ever use that company!!!
Nicolas Iljine
After months of fruitless email exchanges and phone calls my frustration at being unable to use or get back some 2000 USD I had on the account I finally filed an official complaint at the Financial Ombudsman Service in London ( ) . This really helped because they contacted SKRILL about my complaint whereupon I finally received my money back with a letter of excuse from a pay service I shall never use again.
Mr. Dissatisfied
Thanks for the Financial Ombudsman Complaint info. I just filed a complaint as I too have seemingly been jipped! At least my issue is only over $65 but still no movement with customer resolution in the last 48 hours and worse still my Skrill is INACTIVE after sending a scan of my passport and home utility bill! Of course had I known upfront about the delays and inconveniences, I would NOT have registered let alone sent money to an account I can’t even use! THE WORST!
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Anonymous
Skrill has terrible services and extremely frustrating to go through. I called them to verify my account, replied to their email with the required documents. They emailed back saying my case was “Resolved”. I tried to upload funds to my account, the Bank Transfer (ACH) was still out of service. I called them again and the same trash agent kept saying I did not send my documents. If I didn’t send them, then why the eff would it be “Resolved”. He said that a new email was sent and asked me to send them again. I sent them the documents again and it was “Resolved” again. Tried to add funds again, but it was still out of service. I called them and the same incompetent agent reply with the same response, “Please send your documents to the email we sent you!” , with a rude attitude and abruptly hung up on me. I thought I was a calm person, but after this event has happened to me, I was tremendously mad. I’ve never experience such a rude customer server agent yelling at me.
Overall, I really don’t like this company. I don’t know how they train and hire their employees, but one thing I do know is that the system they got running is terrible. Their OWN upload section on Contact Us doesn’t even work. I would rather stick with Paypal, this is a piece of donkey dung company.
Dante
Something similar happened to me, I sent the documents and after almost 10 days the ticket was closed, no answer, my account continues unverified, a waste of time, I’ll break their prepaid card.
Thoko S Xaba
I am having the same issues with Skrill, so far everything inside me is screaming that I should get out while I can .
I will stick with Paypal and Venmo. Thanks for nothing , Skrill.
Dante
I do not even received my card, I paid 10€ for nothing, it seems that we let ourselves be surprised by the modern design of the website, at least for me, I thought that paypal was crap, but seems I’m wrong if compared to other alternatives.
Sander
I have €20 000 on my Skrill account which is being held captive by them.
I have called them 5 times and emailed them 4 times.
Emails are 100% ignored and phone support just says that they don’t deal with this.
It’s supposed to be a “Security audit”.
Sean W
what is everyone talking about that they cannot reach skrill? I click contact on their site and clicked call and got their usa phone number, called them and was able to speak to someone. I have a new account and just sent in verification today and they said by tomorrow they will contact me back, so we will see. But i was able to contact them!
barry
You are a new user so yopu have not had any transactions using their service. When you get a payment try and take all of the money out of your account and see what happens. If you readd all of the reviews on the many websites you will see that there are more people who hate them then like them. Try and do a small transaction , getting paid just a small amount and see what happens.
I had a few transactions and will no longer use them. I would advise using another service, or better yet don’t even do a 1st transaction.
jaysen
Recently use their service, well they did reply my email. still they service is like shit. I transfer my money from their side to my local bank. yet same issue where after 2-5 days of transaction. my money no where to be seen. n i saw an amount is transfer back to my account, but it is not the exact amount as it used to be. If it being charged with 2-5usd as the usual transaction fees, it is still acceptable, but this fees is charged over 100usd. this is their reply
Dear jaysen low,
Thank you for your reply.
We would like to confirm that we have verified your identity and the credit/debit card registered.
In addition to your query, please be informed that the reason for the less funds received is that your attempted withdrawal was processed as an international one. Due to this fact intermediate banks are involved and they apply fees beyond our control.
Hope you find this information useful. If you have any other questions, feel free to get in touch at any time.
Have in mind that if we do not receive any update from you, in the next 48 hours, the case will be closed automatically.
Kind regards,
Dimitar
Skrill Help Team
I called my bank regarding this issue and they say no such transaction attempt incurred on the timeframe given, and yet i was charged. and i asked them what 3rd party they use before send to my local account and no such reply. what ridiculous reason is this. Previously i was payoneer at most international transfer also 10usd+.. Skrill is a pure scam and i still havent reply my money yet.
pablo
DO NOT USE THIS SERVICE!
They are scammers… I have $3000 USD waiting there and they won’t let me take them out. I tried to contacted in any way possible but they just go around the situation without a concrete solution.
There is many other ways without risking your business.
Christina Parker
The worst customer service, the representatives were giving me the “run around”. I was trying to open a business account, they took all of the information and I have been waiting for 3 weeks for them to verify my account. I decided to close the account and not deal with these unprofessional.
The most annoying and difficult company I have ever attempted to work with. NEVER again!
dani gr
an amount of 1363 USD from my forex broker account reached in my bank account only 1170USD
the amount has been transferred from USD to AED by SKrill (they applied 4% charges i dont know why my acount in AED) and then when i requested wire transfer to my bank the did the transfer from AED to EURO to AED again tell it reach in my account 1170 , 200 usd charges OMG
cant believe this
not to mention their bad customer service and they never replay to any mail
Justin
I swear with my life that skrill is a piece of junk! I thought things will change when the renamed from moneybookers to new brand SKRILL. but wrong! it’s even worse!
Difficult to use
No fraud screening
Need a lot of documents to make your account active
Almost no support, tickets will get no reply or very very long time days weeks!
High handling fees,no competitiveness at all.
And there is hidden monthly fees! There is no monthly fees in my account a few years ago and i’m using Skrill from a partner which means no monthly fees. They changed this and applied monthly fee to my account which to me is 100% scam! I lost USD50 already!
Stay away from this scam as soonest as you can!
Fuck skrill!
Prateek
If you value your money do not use this service no matter what. There is a clear difference between a service that is slow and difficult and SKRILL which seems to be an outright online scam. They will continuously ask you to send documents which they have already received to delay paying you for months and months. After a while you tend to just give up seeing as there is no policing these kind of websites which is a joke in its own right.
Once again, if you want your money to be stolen by a company, use Skrill
Jason
I wanted Skrill to be good, but they’re not, I would have to recommend you to AVOID them. Appalling response time to ANY query, support staff who know less about their own systems than I do simply after reading their docs and writing a simple implementation. Absurd account reserves and holding periods for large percentiles of all transactions. Borders on being a scam.
Denis
ACH is still not working! I don’t think they will ever fix that. So now you have to pay 3% fee on top of 1% transfer fee. Hate them.
JSCH
This is the third day of waiting for a credit card verification button to appear on my skrill account. I did not give them a cell phone number for verification, as this was not needed/not requested. Skrill has not replied to any of my inquiries. I told the merchant who insisted I use them to discontinue business with them. They are costing the vendor thousands in losses daily because they cannot get their *&^% together. Terrible, lazy, wasteful.
Charles Leung
Very bad company. Unreachable. I have been told to submit verification document to verify my address. After the submission, no response for skrill. I have email to them hundred times, still no response. And leave message at their support link, also no response.
I have not ever met such terrible service company.
David Kahnke
Bad-Bad- Bad. I have written them several time about receiving withdrawals. The have never responded. They have no phone number.They have never answered my complaints and it take 5 days to get my money. It has been five days and still no money in my account. Terrible company.
Martin
I have sent a deposit from my bank to Skrill account and the deposit has been frozen as a 3rd party deposit even though it was send from my bank account. Skrill requested copy of bank statement which I provided but after 15 days and tons of e-mails and calls nothing except “Payment Department will notify you”…. seem that Payment Department has just one employee who is blind or stupid.
Nicolas Iljine
Since over 6 months the 2000 USD deposit was frozen and I could neither pay online nor use my skill credit card. Numerous online complaints, emails and telephone calls did not help. Several times I sent them proof of residence, utility bills, all to no avail. The recently changed telephone number +44 203 3032526 gets you voicemail requesting to leave a message instead of a living person for advice. I believe it is a scam system.
Bernard
My father told me he had his money transferred from his skrill account to his anz bank account but there was no money being deposited in his anz bank. It’s been over a week now and the anz bank still has not received the transfer. What da..hell!
any tips or advice will be much appreciated
regards
CK
Skrill is the worst I’ve ever seen. Their site has unclear instruction that I though my account has been fully verified. They didn’t tell me or have a clear warning that my living home address was not verified yet. I didn’t realize that until I’m trying to send money to others, I found my credit card has been limited. I sent them message with address proof via their contact form 3 days ago, however I still didn’t get any response from them. They never give me any confirmation email with reference number like Paypal or Neteller do. I’ll never know if they really received my message. The worst so far.
Jimmy
I withdrawn 86$ from Elance this month via Skrill but I tried to withdraw them till now my account is blocked and I can not withdraw the money. Avoid scamers like Skrill.
Dennis D.
When you submit funds upload from you bank account, money is taken next business day, and funds are available in 10 business days. They are using your money, and making you pay with you debit/credit card where there is 3% fee just for uploading. Terible service.
Harry
I opened an account with them on February 29th, and asked for card verification the same day.
The amount was indeed debited from my bank account, but the code on my statement was rejected by the skrill website.
I’ve sent them several messages to date, with a picture of the bank statement, but they have not bothered replying.
Now I’m stuck with an unverified card AND they took my money.
Stephen
Sorry you’ve had the misfortune to come in contact with this useless company. I had the same experience as you except my cards were verified within minutes. After that they locked the account. The only way I could get any support in the end was to call them on Skype. You’ll have to call them. (I was polite but the people on the other end sound drained and pissed off.)
They told me all my ID had to uploaded within PDFs. Well, why didn’t they say that on the website? So I uploaded my IDs again in PDF format. I called them again and they said I’ll receive an update in 24 hours. I received an update within half an hour saying the account would be terminated and money refunded. They “found reasonable grounds to discontinue” business. I have no idea what they are talking about.
However, this was a good result because I was going to close the account anyway. I’ve never dealt with a company that has zero interest in customers like this. Will never deal with them again.
Stephen
Terrible. I wouldn’t recommend this company at all. Skrill has not responded to any support questions. All I got was a security message saying my account had been locked and asking for ID, which I sent long ago. My account is still locked and I am just being completely ignored. Avoid this company. Ebay should not be advertising Skrill as an option because it is simply not an option. You just can’t use it or get any response. As soon as I can get the account unlocked I’ll be closing it.
Jonas Vollmer
Worst experience ever: Skrill customer service is usually pretty good, but they become entirely unresponsive as soon as you want to pay out larger amounts (5-figure).
I had a minor problem, and sent them 5 e-mails (first: 2 months ago, last: 3 weeks ago), and I got only one answer: a standard reply that wasn’t of any help.
MAX
I withdraw my money from them directly to my bank account on 09/02/2015 it’s now 20/02/2015 and I am still haven’t received a dime
beware this company is not reliable at all, I have seen many people complained about these bastards
they seem to be scam, never trade with them
Hever Castro
Skrill is having seriuos financial problems and has ceased making withdrawals to many merchant accounts including me. I actually have 1046.06 USD in my skrill account and I ordered to transfer the money to my bank account in the USA and they just said that due to technical issues are unable to carry out the withdrawal, so I have searched on line and found this article that explain why of the delay.
So please do not use skrill until this matter is solved
Gary
I tried to use skrill for bitcoin purchases. Was told I needed to actually sign up on their site. ( I somehow went through them to enter an account at Virwox.) I could not set up a password with them with out sending a copy of a document such as drivers license. I not about to do that online.
Linda Rogers
I uploaded money to my Skrill account yesterday to purchase bitcoins through Virwox, and every time I try to deposit money from Skrill to Virwox I get a transaction declined error even though it clearly shows a balance in my Skrill account. I’ve contacted Skrill through Twitter/Facebook and email and I get a response back that my account has had all the limitations lifted but I have to wait 24 hours to try the transaction again. I’m getting concerned that I’ll never be able to use that balance.
Sandra
Skrill UK is a fraud, I have £2,000 in their account and they are retaining my money. I have sent them bills proofing my address and they are still not veryfing my account and not releasing the money. I called 5 times and they always find an excuse. I am going to fill a complaint with FCA ( financial conduct authority) they are FCA regulated, so I assume that FCA will do something about this.
ash
did this work? they wont let me withdraw my money
Raed
Scam. I transferred money through Skrill and never got the item. When i called costumer service they said they can’t do anything. The guy on the phone was very rude and end up hanging up on me.
Meer
Five months ago I transferred 400$ from my odesk account to skrill and I still have no access to that money. it is saying I have to verify my account. I sent them the copy of my driving license and utility bill as a proof of my address but I never get back any answer from them. they are not responding at all. can anyone pls help me how can i get back my money?
martin11
I wanted to send money to my wifes cousin in Reunion, a French Island in the Indian Ocean. Officially this place is part of France and so it is part of the European Union as well. She “got” the money (the fees were as decribed in the website, not cheap, but they sounded reasonable according to the fast way to make the transfer) and an e-mail with a link to open an account for Skrill. She opened the account, the money was there.
BUT she did not get any chance to withdraw the money. It was not working with her bank account, the Skrill Card never came and finally (after about six weeks of unsuccesful attempts to get the money) she was forced to send the money back to me. I received it, after reading this page I withdrew everything of my skrill-account with a total loss of 33 EUR. THAT is a bit more than acccording to their webpage – for nothing. THEY did not do what they had told to do so it would be reasonable to repay my costs. THEY did not react to any attempts of making contact. That is not according to European law, so I will try to speak with my lawyer in order to get back what is mine. May be this will cost more than I will get back, but I can afford it and it is simply not my way to let robbers get away with my money.
simeon
I just got an e-mail from Skrill. My account will be charged because of inactivity, and I can respond through their support center. And there is no such thing at their site!
julien thabault
this is the worst site ever. DO NOT use.
they have no contact email or better ways of getting in touch withthem
i have had no answers as to why they froze my account.
i have 100$ on it and cannot get it out
Konstantin
Just receive a payment from those scammers. The amount was $82 on my account, and the system tells that the charge is $4 so “transferred $78” was in the report. But I was wondered received $58. I wrote a help request via help service of skrill, but during TWO WEEKS they didn’t answered me. Finally I got a detail report from my bank, and found that “Sender’s Charges $20”.
So that bandits charged me finally $24 from the payment $82. Avoid that scammers, it is unfair business. My skrill id is 4095361.
Lucas
I believe Skrill has serious issues.
I had loaded my account just 2 days ago with 200 Swiss Francs.. so I could have some funds for work and get some extensions for my sites. I make 1 single purchase for 26 Swiss Francs, and suddenly the next morning I have only 82 Swiss Francs in my account! Skrill has automated transfers without my authorization. The statement says that I had taken money out from ATM and made purchase at a shop at 1 in the morning. Even though no Swiss shops are open at 1 am. and I never made an ATM transfer!… Now expecting a day of work, I am burdened with going to the banks and the police to sort this out. Writing any mails have been unsuccessful, Skrill will not respond!?
I am never using Skrill again after this!
THES ARE STEALING MONEY FROM IT’S USERS AND JUST CREATING SERIOUS HASSELS!
BEWARE OF SKRILL!!!!!! IT IS THE WORST!!!!
To have money taken out of my account for no reason, and then to have not responded is absolutely criminal în my view!
They are skimming money out of accounts.. and making Prepaid credit Card transfers without prior authorization from the user.
BE CAREFULL!!!
DO NOT KEEP MONEY ON SKRILL WITH A CREDIT CARD!!!!
I have now lost 92 Swiss Francs.. and also have confirmed that these transactions never took place with the bank. I was asleep at the time SKRILL stole my money! and the shops were closed at the time they say I had made a transfer. I also noticed that the same transfers they charge me for are transfers I had made and completed for about 3 weeks!
Now that the account is full again.. it has repeated those transfers from 3 weeks ago, now 2 times over! Yet these new trabnsferws were never made!!!! I really needed that money to work.. and I spent the entire day trying to resolve this issue.. costing me well over the 92 swiss francs that SKRILL has stollen!
Now I have been forced to take the remainding funds out of my account and must cancel my card and skrill account as a result. 92 Francs gone?… a whole days work gone…. and just stress!
FORGET ABOUT SKRILL!!!
IF YOU NEED SECURITY FOR ONLINE PAYMENST.. STICK WITH PAYPAL!!!!!!
I dont even really care about the 92 swiss francs.. it is just that whole day of work lost, and now I cannot trust SKRILL at all. Skimming and scamming money out of people! Ruining their lives as well ;( This company should be banned, boycotted, and sued!
Excuse me. I used to love SKRILL! and would have only positive things to say… BUT now my money has been stollen, and I have written over 5 mails.. with absolutely no response.. and money still gone.. I must give up at SKRILL.
THIS IS CRIMINAL WHAT THEY DO!
BEWARE BEWARE BEWARE!!!!
Cheers, Luke
Tuhin
This company is biggest online payment solution scam ever!. They are stealing thousands of dollars everyday from peoples. They support gambling and also they gamble with their customers account and balances.. They charged me more then actual amount from my card and also showed actual amount in transaction of skrill but in my bank it showed that they charged me more.. WHAT A GREEDY F*** < (SLANG Word! GUESS YOUR SELF SKRILL)
Pamela
I used the service under the Moneybookers brand many years without any problem.
Never used my account after it became Skrill. Now I wanted to close my account, but I found out that *it is not possible*: the only link provided for doing it crashes every time. No reply from Support via email or Twitter.
zl
This company posted 3 charges to my account, that I never authorized.
When I called the 800 number, the representative was unprofessional, not able to give an answer, was just lying,
said he cant find my name. There are criminal activities and theft is being conducted by this company.
Elena
29, August from my Skrill account were stolen money. I wrote a letter to support in 10 minutes after transactions were made. I didn’t get answer on it. I wrote messages to support for cancelling these transactions each day but haven’t received any answer.
It’s not normall work of serious company
Harish
Skrill.com is the on of the worst online service I have ever seen until now.
You can test it your self.
* Create a new account. after signing in , You can’t see any generic way to seek their customer support.
* All users complaints are handled “Contact-Us” page. ( even though we are signed in )
* Not *response* even after complaining 3-4 times.
* Error messages won’t tell you anything about details and personally, I couldn’t find *any* way to find the details of error occurred during transaction.
For my good luck My deposit is only $30 as it was test attempt. Hope it will help you all
Nick
I have a complaint too,
I used to be frequent moneybookers user when playing poker online. But haven’t used skrill for the last 2-3 years at all. My skrill account was in Euros.
I received some money – around 120 USD in one casino and needed to withdraw them so I used my skrill.
It took some time to receive it, then skrill applied merchant fees suddenly which took about 12 USD of 120 USD received – I sent the money to my bank account which is in USD. It was on 20 Aug !
Money still not received, support only replyed that they contacted the deparment in charge and will contact me later.
In their terms – bank withdrawal takes 2-5 days, not 7 or 10 !
Im very dissapointed on the fact that once a very good e-purse Moneybookers became Lame and useless considering the below zero service and 10% fees !
RIP Moneybookers
Andrew
Skrill is totally useless. The quality of service is non-existent. Every time you need support, you must call them to make sure the email your send their so called support reaches its destination point. I have made numerous calls and its taken me over two months time to try and figure out their ‘suspension’ thing. But alas, no explanation and no reason for suspension was given. I regret ever turning to use this company for anything related to finances, as well as sharing my personal information with them. Don’t rely on chance! Learn from our mistakes! Don’t trust these so called ‘bankers’ and most of all don’t trust SKRILL!!!!!
Ginny
Just yesterday I was on the Skrill website trying to make an account. They wouldn’t let me get past the adding of the bank account or credit card info unless I got verified. Before clicking on the link it says that you have 20 minutes to answer the questions to get verified. So I clicked on the link thinking it was a short questionnaire to verify my existence on the planet. In other words, I thought they would only need a bank account info and SSN. Not so with Skrill. It wasn’t a questionnaire at all. No, it was a demand for me to upload a copy of a driver’s license/passport and utility bill. Well I guess I’m out of luck because I couldn’t upload this info in the short allotted time. The website says that if you can’t get this uploaded within 20 minutes then you don’t get a second chance. I guess I’ll stick with Paypal and maybe try Dwolla.
spoon
I wish I had read the reviews about skrill before using them for some overseas web development payments. I first tried to fund my account using credit cards and then debit cards. My Chase credit card was denied for no reason. I called Chase and they told me it was because Skrill didn’t send the correct mailing address associated with the card. I verified with the Skrill backend my address was correct, but the payments still failed. After the Skrill Customer Service agent on the phone asked me to try 3 times that all failed, they froze my account for 24 hours. Skrill Customer service could not unlock my account even though they caused it.
So I tried depositing money via Bank Transfer ACH. I started the deposit 6/29 and the money left my account 7/1. Their website states 3-5 business days. After the money still wasn’t there after 7 business days, they said that was normal and to check the next day. After 2 emails and 5 phone calls to support, the money finally showed up 9 BUSINESS DAYS later. This mistake severely delayed my project and locked up $500 of my cash.
I transferred the money to my developer and closed my account. I’ll stick to Odesk and Paypal from now on.
TAQI
I have very bad experience last month. check it
I have made withdrawal on 06/05/2014 with amount of $541 to my Bank Account. Yesterday i can receive $510 dollar but i request from skrill was $541 . can i know that where the remaining $31 goes. the proof of my bank receipt of receiving and my skrill account statement is attached. please find pictures from the links
Skrill Account : [sensitive information redacted]
Bank Receipt : [sensitive information redacted]
Thanks
Andrey Aleksanyants
Skrill is a company which turned from a legal business to pure fraud. I have been registered on moneybookers.com since 2011 and had 2 money transfers for 100-150 usd each in 2011 and 2012, both were processed normally after I have verified my visa card. Recently I got another transfer and when I tried to withdraw it to my verified card, everything seemed to go normally, but then I received the following email with “ticket” number attached :
Dear Andrey Aleksanyants,
We would like to inform you that your account is temporarily suspended for payments following a routine security audit.
In order to lift the restrictions imposed on your account, please comply with the following requests:
1. For what purpose are you using your Skrill account?
2. Provide the following documents:
– A full colour copy of a valid, official identification document; such as your international passport (double page), national identity card or drivers licence (front and back). This is required in order for us to verify your identity.
– A copy of a paper utility bill (Gas Bill/Electricity Bill) or bank statement issued in the last three months clearly displaying your name and address that has been received at the registered postal address detailed on your Skrill account. This is required in order for us to verify your address.
The required documents/information should be sent via email to [email protected].
Please accept our apologies for any possible inconvenience, however Skrill must adhere to strict security standards which are there to protect your account privacy. Please be aware that your account will remain frozen until you comply with this request.
As requested, I have answered that email with scans of documents attached, but neither received any automated confirmation, nor got a human response. After that I tried to submit my request via online help form – again, there was NOTHING in return, like any email they get is automatically moved to trash without opening it. Now I am more than sure that Skrill completely turned to fraud because of the following:
1. There is no ticket system which could be accessed by users to check the status of submitted requests, their online help is just a decoration with nothing inside.
2. After you get your account blocked, there is nothing within your profile which could warn you about that, as well as there is no workaround provided via link or something else. When you try to withdraw any amount from your balance, you get a “birth date” validation which fails on the next step to make you thinking there is a wrong date specified when you have created your account, but in fact, this is just a deceptive behaviour of their fraudulent system! Really, I do not know any legal service provider using any of the trickes I have described, instead, they all have everything necessary for users to add missing data, correct mistakes if any, and the most important, SEE THEIR REQUESTS IN PROCESS!
Marzia
Moneybookers customer service is lower than 0. I created a case open 35 days ago and called them 10+ times. But still they don’t have any update. they want same file again and again so that they can kill time and hesitated customer. I want to complain about moneybookers to international court. Anyone know where to make complain ?
Erica RobertsWood
I have used Skrill for the past 9 months. I have never been more frustrated than what I have been with this Shonky Company. I sent over 40 emails and opened over 45 cases to try and get some help to reset my verification page only to their support staff either close the cases without fixing anything and the best one is their Support staff and so called help, who deemed the cases I had opened were RESOLVED. What a joke?? They resolved nothing. They are a hopeless company that won’t allow customers to use their own money. AVOID THIS SHONKY SITE AT ALL COSTS. They are hopeless and they don’t actually listen/read your complaints or reply to your inquiries for days. I have been trying to deposit to my normal gaming sites for the past month, but ever time I have tried I get messages saying I have to verify my documents. So I tried to verify my account and the verifying page has a permanent message saying that my document couldn’t be read and to verify them again. This is where my problem started. I have requested them to reset my verifying page but my requests appear to have fallen on deaf ears. I want to play my gaming site but Skrill is taking their jolly time verifying my account. I have done nothing except send emails and complain to the so called customer service email address as well as, open several cases only to have the stupid customer service operators who I believe don’t actually read your concerns, take it upon themselves to put a resolve on the case you open but nothing has ever been resolved – Yet!!!
(I;m still living in hope ) lol
Bottomline is DON;T USE THEIR PATHETIC SITE AT ALL. You will only be left Frustrated and feeling angry because of their stupidity and incompetence as well as falsely holding your funds Its just not worth the energy. I really hope the authorities close them down as soon as possible. They take all the fun out of something that you should have enjoyment doing. I hope no one else goes thru the crap I have.
Thank you for listening. Cheers Erica RobertsWood
Gregory Kohs
Money Bookers (now “Skrill.com”) may be one of the worst financial institutions I have ever dealt with. Their “Security Department” never trusted who I said I was, even after providing a color copy of both sides of my driver’s license, and a copy of my electric & gas utility bill with my home address. And I had to provide this TWICE to them, because they lost track of my first submission. What is practically criminal, is that I received a payment from a client that they froze in my account for over three weeks, while we went back and forth with this “Security” issue… with their final determination being to CLOSE my account, with no appeal. They notified me that they had refunded my client his money. Four days later, I check with the client to make sure he got his money back — he hasn’t. No surprise. I hope that the FDIC and/or FTC shuts down this shady operation.
Mel
I am part of a company that does mystery shopping and my payment goes to Skrill (no choice unfortunately.) In the past, I was able to get my money transferred to my bank account without much issues. For my recent payment, I have raised multiple tickets in order to resolve whatever issue they think there is (I’m getting a rejection on withdrawal no matter what I used, whether bank transfer, debit card etc). I also called their support team and followed the instructions to the letter such as registering a new email address, changing my password, sending them an email from the new email address etc. Until now, I am still unable to make a withdrawal. I’ve tried to send an email to the person who handled my complaint but nothing, no response at all.
Gerd
I have used MB since about 2004. In the beginning they were slow in replying to email, but it worked pretty nicely. Problems started when they switched to the Skrill name. They are dilettantes, unreliable and not cooperative when help is needed. A deposit made from my bank a couple of months ago went well. A deposit made in December 2013 did not show up. I contacted them, told them the amount I had transferred, on what date and to which bank. MB did not care. MB asked to which account I had transferred, from which bank, what amount, in what name, what date. They did nothing on their own. I am still waiting.
Aija
HOAX! I have used Skrill for one year, for very small sums first, but this summer I lost my normal credit card and had to use Skrill to purchase goods for my business. I transferred 1000€ from my own account but the money didn’t arrive for a couple of weeks. When I called, the explanation was something like I am a business owner (so?) and my own bank account was not verified. It took another week and several requests before I received the noney. The account statement shows that the transfer was made on 24.6., but I received the money around 10.7.
Another problem: I instructed a money refund from my electricity company to Skrill account. They made the transfer but Skrill is still holding the money because “they did not use the reference number”. I heard that third party payments are not allowed, but Skrill will make an exeption THIS TIME, as long as I get the electricity company to give more payment details, to the payment that Skrill already found!
Third, and biggest problem: Skrill is holding more than 600 € of my supplier’s money at the moment. I made the purchase on the Internet 10 days ago. I received the goods, but the seller is still missing their money! The sum is reserved from my account, though. That’s clear that I will not be able to buy more merchandise if Skrill won’t transfer the money.
It makes me think just like Michael, that they are waiting for nice larger sums that they can suspend for some made-up reasons and lend it, invest it or something, without permission, for free.
Manuel
I had bad experiences with Skrill, they just said the money I transferred didn’t arrive at their account. I am going to close the account with them, thank god it was just a small amount of money. Don’t use them!!!!
Chris Humphreys
A Excelant company to deal with.
I paid for good via SKRILLfrom a company based in Hong Kong, (Simply Electronics), unfortunatly the goods never arrived even after many phone calls and Emails, I requesting a full refund from Simply Electronics but it fell on deaf ears for well over 30 days.
I contacted SKRILL just ONCE with my complaint about Simply Electronics none delivery of the goods and 5 days later I was informed by SKRILL that I would be given a full refund within 7 working days. What a result. If only Simply Electronics could be as slick as SKRILL then they would not have as many complaints agains them.
Simply Electronics need to take a leaf out of SKRILL’s book on customer service, which is excellent.
Thank you SKRILL if ever I have need your services again I now know that I can use them with complete confidence.
Chris Humphreys
UK
Victor
I used Skrill 2 years. I did not break any rules, but they stole 150 euro from my account and closed it without any explanation. Just because they have so decided.
John
I myself am not a vender but rather an End User. And I have to say that Skrill uses unreasonable account verification methods that are also unreliable. To verify your credit/debit card with them it sends a text to your phone with a verification code. At first his sound OK but let us take a better look at this. The text in question is actually comes from an automated system in Great Britain which required your phone to have International texting on your plan to be able to accept it. Also as with most automated texting systems there are unsupported carriers. SMS messaging also has known problems with “dropped” texts on top of the other issues. Their customer service response is a robotic monkey of an employee reading from a script, yes a script, giving the same exact speech and options every time I call. The options that their customer service offers: Activate the proper services on my phone or find one that has those services, OR give them my direct bank account information and permission to take from my personal account so they can pull payments directly. Why do I have to meet these unreasonable demands just to get some service? I can only imagine that the venders using this service are not getting the max amount of paying customers as they can.
Philip
I have had a moneybookers/skrill account for 1 year and so far cannot complain. I have read about larger amounts being withheld etc but then every user needs to take care and follow the steps provided to ensure that their accounts can receive the larger amounts. Verifying the address is great step to get an increased account limit.
Phillip CPO
Hi Philip,
In order to authenticate your testimonial, please reply to this comment with your business name and location. Thanks!
Michael
WARNING! Do NOT deposit too much money on your Skrill account! Skrill is following strange business tactics. They have been a ver very excellent alternative to paypal for our onlineshop for nearly 3 years. But then last xmas when our turnaround was pretty hefty suddenly when our account hit the the sum of 5700 eur they suddenly froze it for audit. and all they say is to be patient whilst they are doing their audit. we’ve been trying to call and email them but they were not able to give us a reasonable explanation for freezing our money. now it is more than 3 months ago and they are still sitting on our 5700 eur.
It feels like they are waiting for a nice ammount of money and then suddenly freeze it in order to play around with it somewhere else. we are just talkin to our lawyers and will try to involve police and interpol as we are located in germany. in my opinion it’s impossible that a so called bank can freeze money for such a long time without giving a good reason. we are not selling any drugs or medicals, we just deal ordinary electronics.