Smart Money EPS Reviews & Complaints

Smart Money EPS Logo
Overall Score
5
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How did they treat you?

Overview

In this review of Smart Money EPS, we will provide a detailed overview of the company's payment processing solutions, including credit card processing, point-of-sale systems, and e-commerce services. We will discuss the pricing structure, contract terms, and customer feedback to give you a clear understanding of what Smart Money EPS offers. Additionally, we will examine the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by their clients. By the end of this article, you will have a comprehensive understanding of whether Smart Money EPS meets your business's payment processing needs.

About Smart Money EPS

Active since 2011, Smart Money EPS is a merchant account provider that serves most standard-risk business types. The “EPS” in its name stands for Electronic Payment Solutions, and it has no connection to Electronic Payment Systems (EPS), an unrelated merchant services provider.

Smart Money EPS Payment Processing

Smart Money EPS processes all major debit and credit cards for most business types. According to the company's website, it focuses its services on merchants in the restaurant, hotel, and gas station industries. The company offers many promotional materials that emphasize its ability to process EBT payments. Smart Money EPS also advertises Clover as a POS solution.

Smart Money EPS Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

No Public Complaints

Our search for Smart Money EPS reviews has yielded no results, suggesting that the company maintains a clean track record devoid of scam allegations or ripoff claims. With nearly a decade of operation under its belt, Smart Money EPS’s lack of complaints is an encouraging indication of ethical business practices. If you have had experiences with Smart Money EPS, we invite you to share your insights in the comments section below.

Smart Money EPS Lawsuits and Fines

To date, there are no ongoing class-action lawsuits or FTC complaints against Smart Money EPS. Clients seeking recourse outside of legal action are encouraged to report concerns to relevant supervisory organizations.

Smart Money EPS Customer Support Options

While Smart Money EPS provides phone and email contact details on its website, the nature of these channels as dedicated customer service platforms is unclear. Although this level of service meets the minimum expectations for top-rated payment processors, it’s essential for the company to ensure that these channels effectively address customer needs.

Smart Money EPS Customer Service Contacts

  • (888) 808-0086 – Toll-Free Support
  • (661) 246-1517 – Local Office
  • (661) 735-7437 – Fax

Other Support Options

Smart Money EPS Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

No BBB Complaints

Smart Money EPS currently has an “A+” rating with the Better Business Bureau and is not accredited. The company has received 0 complaints since the BBB created its profile in December 2018. It also has not received any positive or negative informal reviews in that time.

An “A” Performance

Although the BBB has only had a profile for Smart Money EPS for less than a year, we agree with its assessment at this time. Business owners should note, however, that there are reasons to be skeptical of the BBB’s methods.

Smart Money EPS Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

Variable Contract Terms

Smart Money EPS keeps its pricing details private, with no client testimonials specifying the rates or fees charged. The company’s typical merchant agreement is thought to be a resold First Data (Fiserv) contract. Standard First Data (Fiserv) contracts usually include a multiyear term, a $495 early termination fee, a $19.95 monthly PCI compliance fee, and tiered pricing. Rates for monthly processing of up to $50,000 are typically 2.69% plus $0.19 swiped and 3.69% plus $0.19 keyed-in, with reduced rates for higher volumes.

As a reseller of First Data (Fiserv), Smart Money EPS may adjust these terms based on various business factors. However, without specific information on Smart Money’s rates and fees, businesses should consider First Data (Fiserv) as a baseline reference.

Possible Equipment Leases

Smart Money EPS mentions the possibility of equipment leasing for clients opting not to purchase. Such leases are likely through First Data Global Leasing, known for long-term, non-cancellable agreements that often exceed the equipment’s purchase cost. Businesses are generally advised to buy a quality EMV terminal rather than lease.

No Red Flags

No specific complaints have been found regarding Smart Money EPS’s pricing. The absence of negative feedback suggests client satisfaction with their pricing structures. Given the potential variety in pricing, businesses should be vigilant in identifying and understanding any less favorable terms in their Smart Money EPS contracts.

For additional comparisons, readers might explore our list of the best merchant accounts.

Smart Money EPS Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

Independent Sales Agents

The Smart Money EPS website currently advertises open positions for independent sales agents, which is a good indicator that it currently employs a number of commission-only agents. The use of independent agents is commonly linked to high complaint rates, but in this case we are unable to locate any negative Smart Money EPS reviews. We will therefore assume for the time being that the company’s sales team receives adequate training and oversight.

This compares favorably to our list of best credit card processors.

No Rate Quotes

Smart Money EPS does not list any promotional rates or price guarantees on its website. Given the fact that we have not found any allegations of misleading rate quotes, it appears that the company is generally straightforward about its pricing and fees. If you suspect that a Smart Money EPS sales agent has misled you about your rates, you can double-check your monthly bill with a third-party statement audit.

Our Smart Money EPS Review Summary

Our Final Thoughts

Smart Money EPS rates as a reliable credit card processing provider based on our rating criteria. The company enjoys a clean complaint record and does not seem to engage in deceptive sales tactics. However, business owners should note that we currently lack detailed information about the company’s pricing and fees. We will continue to monitor Smart Money EPS and update this review as new data becomes available. Readers should compare Smart Money EPS’s pricing and services with those offered by other top-rated credit card processors. This careful comparison will help businesses ensure they’re getting competitive rates and the quality of service that best aligns with their specific needs.

Location & Ownership

Smart Money EPS is a registered ISO of Wells Fargo Bank, N.A., Concord, California, and is headquartered at 1701 Westwind Drive, Suite 106, Bakersfield, CA. Sean Agrawat is the CEO of Smart Money EPS.

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Testimonials & Complaints

How Did Smart Money EPS Treat You?

1 User Reviews

  • Jerry

    I’ve got to give a big shout-out to Smart Money EPS – they’ve been an absolute game-changer for our business! As the Operations Manager of a fast-growing startup, finding the right financial solution was crucial, and boy, did we hit the jackpot with Smart Money EPS!

    Their platform is seriously user-friendly. Even for someone like me who isn’t the most tech-savvy, navigating their interface was a breeze. From seamless payment processing to handling our financial risks like a pro, Smart Money EPS has got it all covered.

    But you know what really sets them apart? Their customer support. Whenever we had a question or a little hiccup (which happens in any business, right?), their support team was right there, ready to help. They’re friendly, knowledgeable, and lightning-fast in resolving any issues. That level of service just makes life so much easier.

    And let’s talk about their data analytics! I never thought crunching numbers could be exciting, but Smart Money EPS proved me wrong. Their analytics tools give us in-depth insights into our financial performance, which has been a game-changer for our decision-making process. We’re making smarter moves, and it’s reflecting in our bottom line.

    Security is a big deal for us, and Smart Money EPS gets that. They take security seriously, and that’s something we really appreciate in this day and age.

    Look, I’ve dealt with my fair share of financial solutions, but Smart Money EPS is hands down the best we’ve ever used. They’ve simplified our financial workflows, saved us time, and helped us focus on what really matters – growing our business.

    In a nutshell, Smart Money EPS has become an invaluable partner. If you’re on the hunt for a financial solution that’s efficient, secure, and backed by a top-notch support team, these guys are the ones to go with.

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