Trust Payments Review

Trust Payments

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(844) 729-9484 View Pricing

International E-Commerce Payment Processing

Trust Payments is a large, London-based merchant account provider that serves most standard risk e-commerce business types in the U.S. and UK. Previously known as Secure Trading, the company was founded in 1997 and is a subsidiary of the UC Group. Trust Payments is partnered with multiple acquiring banks and does not list a preferred backend credit card processor on its website. However, information available online suggests that the company is partnered with Barclaycard, Elavon, and First Data (now Fiserv). Readers should be careful not confuse the current Trust Payments with a similarly named company that has since rebranded as Premier One Payments.

In 2022, Trust Payments acquired WonderLane and Stor and partnered with Dejamobile, JCB, FSB, and Certergy. This appears to represent a major expansion on the company’s offerings, and we will be keeping an eye on the company going forward.

Trust Payments Point of Sale

Trust Payments offers a complete suite of POS solutions for merchants. This includes contactless payment, chip and pin entry, magstripe, countertop POS systems, and mobile payment support. Their 24/7 support for their point-of-sale solutions is a prime selling factor for the company, as is their ability to take payments in a variety of currencies and their omnichannel solutions.

Trust Payments Location and Ownership

On May 8, 2019, the company announced an ownership change. Cordet Capital Partners LLP, an independent investment fund management firm, acquired Secure Trading which became a division of Trust Payments Limited. Trust Payments is headquartered at No.1 Royal Exchange, London, EC3V 3DG. Daniel Holden is the CEO of Trust Payments.

Trust Payments Review Table of Contents

Costs & Contract: Trust Payments offers a one-year contract with…
Complaints & Service: Trust Payments complaints number fewer than 10 on public…
BBB Rating: Trust Payments does not have a rating with the Better Business Bureau at…
Sales & Marketing: Trust Payments does not appear to hire independent sales agents and has not received…

these processors announce that they now sync with quickbooks

Trust Payments Reviews and Complaints

Here's What Their Clients Say

Complaint Summary

Total Online Complaints

<10

Live Customer Support

Yes

Most Common Complaint

N/A

Clean Complaint Record

We are able to locate around 9 negative reviews about Trust Payments at this time. Most of these Trust Payments complaints go as far as to accuse the company of being a scam or fraud. Other than this handful of comments, there is a remarkable number of positive reviews of the company. If you have your own Trust Payments review to make, please do so in the comments below.

Trust Payments Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Secure Trading. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Trust Payments Customer Service Options

The company offers 24/7 phone support in addition to a customer support form. These contact options are close to what we expect from top payment processors for customer service.

We have located multiple Trust Payments customer support phone numbers:

+1 (844) 729-9484 – US Support
+44 333 240 6000 – UK Support
+356 2778 0902 – Malta Support
+65 3158 0270 – Singapore Support

Trust Payments BBB Rating and Report

Our Better Business Bureau Profile Assessment

No Profile

Currently Trust Payments does not maintain a profile, however the Better Business Bureau currently maintains a profile for Secure Trading’s Phoenix location, to which it currently assigns an “A+”. The BBB has not received any complaints about Secure Trading in the past three years, nor has it received any informal reviews. This location is not the primary location for the company, so we will not factor the BBB’s profile into this review at this time.

Trust Payments Fees and Rates

A Closer Look at the Contract

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Cost Summary

Cancellation Penalties

Monthly and trasaction fees

Montlhy & Annual Fees

At least monthly fees

Processing Rates

1.00% - 4.99%

Trust Payments Contract Terms

The standard Trust Payments merchant agreement is a one-year term with automatic renewal for successive one-year terms with no early termination fees. The contract may only be canceled with written notice 180 days before the end of a current term, and the merchant will be responsible for paying monthly and transaction fees for the remainder of the contract term. This is very similar to a Liquidated Damages early termination fee, but the fact that each term is only one year will limit the ultimate cost of cancellation for merchants.

No Pricing Complaints

Trust Payments rates and fees are not listed in this agreement, so merchants should be sure to consult their contract for additional monthly and per-transaction costs. Overall, there are no public Trust Payments complaints about excessive costs through Trust Payments, so we will assume that most users are comfortable or satisfied with their pricing at this time.

Trust Payments Jobs and Employment

Hiring Standards and Ethical Marketing Assessment

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Key Points

Employs Independent Resellers

Advertises Deceptive Rates

Discloses All Important Terms

Inside and Outside Sales Staff

Trust Payments appears to primarily market its services via inside and outside sales reps, traditional advertising, and strategic partnerships. There is no evidence at this time that the company employs a large team of independently contracted sales agents, and we cannot find any Trust Payments reviews that specifically mention deceptive tactics by the company’s representatives.

No Deceptive Quotes

Trust Payments also does not list any misleading rate quotes or unrealistic guarantees on its website. In light of these factors, we have assigned the company an “A” in this category for the time being. However, if you suspect that Trust Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.

Trust Payments Review Summary

Our Final Thoughts and Opinions

A Good Credit Card Processor for Online Payments

Secure Trading rates as a reliable e-commerce merchant services provider according to all available information. The company has not received a great deal of public feedback regarding its pricing and customer support, but there are no serious transparency issues in its marketing materials or its contract terms. Our rating for Secure Trading will be subject to change as more information about the company becomes available.

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About The Author

Phillip Parker

Phillip Parker is an independent card payment expert specializing U.S. and Canadian point-of-sale, e-commerce, and mobile payment acceptance. He has nearly two decades of experience in credit card processing as a journalist and consultant. Phillip is the creator of this website and has written over 1,500 articles covering numerous payment acceptance topics. He has also published critical reviews about most merchant services providers currently in operation.

Expert Guidance

Phillip has consulted businesses of all sizes from mom-and-pop shops processing $10K per month to enterprise level organizations processing in excess of $300MM annually. His specialties include:

– Merchant Account Statement Auditing

– Rate & Fee Negotiation

– Processor & POS Selection

– Software Integrations

– Risk Assessment

– Fraud Prevention

– General Processing Advice

Schedule a Consultation Here

Phillip’s Top Picks

Phillip has researched and reviewed over 1,000 merchant services providers over the last 15 years. He also owns multiple businesses that accept credit card payments. If you are looking for an ethical credit card processor that doesn’t hide fees or lock you into expensive contracts, see Phillip’s merchant account picks here.

In The Media

In addition his contributions on CPO, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. If you would like to interview Phillip for your story or podcast, please reach out here.

Authors Social Media

Customer & Employee Reviews

What Others Are Saying About Trust Payments

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1 Responses

victor

winners online deals

July 12, 2021 1:39 am

trust payments ruined my business, i had a business where i needed card payment processing facility, i spend lots of money on advertising etc, when it came to customers trying to pay TRUST PAYMENTS LTD had messed things up, now they are threatening with legal action, also they are not responding to my complaint, financial ombudsman is now involved, company is money grabbers, avoid at all cost

Reply

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Phillip Parker

Merchant Services Reviews

Last Updated: January 12, 2023

1 Comments

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Tags

4-Star Barclaycard Certergy Cordet Capital Partners LLP Daniel Holden Dejamobile Elavon Fiserv FSB Secure Trading Stor Trust Payments Limited WonderLane

Phillip Parker is the creator and author behind this website. He has over 15 years of experience in the credit card processing industry as a journalist, consultant, and former merchant account sales professional. He started this project as a blog to expose merchant services providers that engage in predatory business practices, such as deceptive marketing, misleading pricing, and high-pressure sales tactics. His goal is to help business owners find merchant account providers who serve their industry well while offering fair rates with no junk fees and no long-term commitments.

Phillip has researched over 1,000 payment processors and been quoted in numerous high-profile publications, including the Los Angeles Time, INC Magazine, The Atlantic, and the Miami Herald among others.

Need advice on card acceptance? Schedule a consultation with Phillip.

Phillip’s Top Processor Picks:
Retail, restaurant, e-commerce, mobile, professional services, and invoicing, Phillip recommends Helcim and CDG Commerce.

High-risk businesses, Phillip recommends PaymentCloud and Host Merchant Services.

Please note that our rating system was overhauled on April 26th, 2023. Reviews dated before this date may not score in accordance with the following.

Star Rating Criteria:

At the start of our research, all processors are awarded five stars. We deduct stars if the processor engages in any of the following:

– One star deduction if the processor has any junk fees.

– One star deduction if the processor does not post its pricing clearly on its website.

– One Star deduction if the processor is suffering from moderate client complaints.

– Multiple Star deductions if a processor is suffering from severe complaints, imposes unjust cancellation fees, markets non-cancellable equipment leases, engages in predatory rate pricing, or may be engaged in illegal activities.

Get all of the details regarding out rating criteria here.