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International E-Commerce Payment Processing
Trust Payments is a large, London-based merchant account provider that serves most standard risk e-commerce business types in the U.S. and UK. Previously known as Secure Trading, the company was founded in 1997 and is a subsidiary of the UC Group. Trust Payments is partnered with multiple acquiring banks and does not list a preferred backend credit card processor on its website. However, information available online suggests that the company is partnered with Barclaycard, Elavon, and First Data (now Fiserv). Readers should be careful not confuse the current Trust Payments with a similarly named company that has since rebranded as Premier One Payments.
In 2022, Trust Payments acquired WonderLane and Stor and partnered with Dejamobile, JCB, FSB, and Certergy. This appears to represent a major expansion on the company’s offerings, and we will be keeping an eye on the company going forward.
Trust Payments Point of Sale
Trust Payments offers a complete suite of POS solutions for merchants. This includes contactless payment, chip and pin entry, magstripe, countertop POS systems, and mobile payment support. Their 24/7 support for their point-of-sale solutions is a prime selling factor for the company, as is their ability to take payments in a variety of currencies and their omnichannel solutions.
Trust Payments Location and Ownership
On May 8, 2019, the company announced an ownership change. Cordet Capital Partners LLP, an independent investment fund management firm, acquired Secure Trading which became a division of Trust Payments Limited. Trust Payments is headquartered at No.1 Royal Exchange, London, EC3V 3DG. Daniel Holden is the CEO of Trust Payments.
Trust Payments Review Table of Contents
- Costs & Contract: Trust Payments offers a one-year contract with…
- Complaints & Service: Trust Payments complaints number fewer than 10 on public…
- BBB Rating: Trust Payments does not have a rating with the Better Business Bureau at…
- Sales & Marketing: Trust Payments does not appear to hire independent sales agents and has not received…
Trust Payments Reviews and Complaints
Here's What Their Clients Say
Total Online Complaints
Live Customer Support
Most Common Complaint
Clean Complaint Record
We are able to locate around 9 negative reviews about Trust Payments at this time. Most of these Trust Payments complaints go as far as to accuse the company of being a scam or fraud. Other than this handful of comments, there is a remarkable number of positive reviews of the company. If you have your own Trust Payments review to make, please do so in the comments below.
Trust Payments Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Secure Trading. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Trust Payments Customer Service Options
The company offers 24/7 phone support in addition to a customer support form. These contact options are close to what we expect from top payment processors for customer service.
We have located multiple Trust Payments customer support phone numbers:
+1 (844) 729-9484 – US Support
+44 333 240 6000 – UK Support
+356 2778 0902 – Malta Support
+65 3158 0270 – Singapore Support
Trust Payments BBB Rating and Report
Our Better Business Bureau Profile Assessment
Currently Trust Payments does not maintain a profile, however the Better Business Bureau currently maintains a profile for Secure Trading’s Phoenix location, to which it currently assigns an “A+”. The BBB has not received any complaints about Secure Trading in the past three years, nor has it received any informal reviews. This location is not the primary location for the company, so we will not factor the BBB’s profile into this review at this time.
Trust Payments Fees and Rates
A Closer Look at the Contract
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Monthly and trasaction fees
Montlhy & Annual Fees
At least monthly fees
1.00% - 4.99%
Trust Payments Contract Terms
The standard Trust Payments merchant agreement is a one-year term with automatic renewal for successive one-year terms with no early termination fees. The contract may only be canceled with written notice 180 days before the end of a current term, and the merchant will be responsible for paying monthly and transaction fees for the remainder of the contract term. This is very similar to a Liquidated Damages early termination fee, but the fact that each term is only one year will limit the ultimate cost of cancellation for merchants.
No Pricing Complaints
Trust Payments rates and fees are not listed in this agreement, so merchants should be sure to consult their contract for additional monthly and per-transaction costs. Overall, there are no public Trust Payments complaints about excessive costs through Trust Payments, so we will assume that most users are comfortable or satisfied with their pricing at this time.
Trust Payments Jobs and Employment
Hiring Standards and Ethical Marketing Assessment
Audit Your Current Statement To Find Its Hidden Fees
Processing statements are intentionally complicated so that they can overcharge you. Get clarity before you switch.
Employs Independent Resellers
Advertises Deceptive Rates
Discloses All Important Terms
Inside and Outside Sales Staff
Trust Payments appears to primarily market its services via inside and outside sales reps, traditional advertising, and strategic partnerships. There is no evidence at this time that the company employs a large team of independently contracted sales agents, and we cannot find any Trust Payments reviews that specifically mention deceptive tactics by the company’s representatives.
No Deceptive Quotes
Trust Payments also does not list any misleading rate quotes or unrealistic guarantees on its website. In light of these factors, we have assigned the company an “A” in this category for the time being. However, if you suspect that Trust Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.
Trust Payments Review Summary
Our Final Thoughts and Opinions
A Good Credit Card Processor for Online Payments
Secure Trading rates as a reliable e-commerce merchant services provider according to all available information. The company has not received a great deal of public feedback regarding its pricing and customer support, but there are no serious transparency issues in its marketing materials or its contract terms. Our rating for Secure Trading will be subject to change as more information about the company becomes available.
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Customer & Employee ReviewsWhat Others Are Saying About Trust Payments