Veritrans Merchant Services Review

Veritrans Merchant Services Overview

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Offering Merchant Services Since 2001

Founded in 2001, Veritrans Merchant Services (veritransllc.com) is a payment processing and merchant account provider headquartered in Houston, Texas. Veritrans should not be confused with an Indonesia-based e-commerce company that goes by the name of Veritrans Indonesia, as it appears that the two companies are unrelated.

Veritrans Headquarters and Ownership

Veritrans is a registered ISO/MSP of Wells Fargo Bank in Concord, California, and is located at 1300 Bay Area Blvd., Ste B110, Houston, Texas 77058. Jeff Adcock is the most recently listed president of Veritrans.

Veritrans Merchant Services Review Table of Contents

  • Costs & Contract: Veritrans appears to offer variable contract terms that depend on each merchant’s business type and processing history.
  • Complaints & Service: Veritrans has received fewer than 10 public complaints.
  • BBB Rating: Veritrans has an “A+” rating with the Better Business Bureau and has received zero complaints in the past three years.
  • Sales & Marketing: Veritrans does not appear to hire independent sales representatives and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Veritrans

Veritrans Merchant Services Statement Analyzer

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Products & Services Offered

  • Debit and credit card processing
  • Recurring billing
  • Check acceptance
  • Mobile processing
  • Online payment gateway
  • POS equipment

Types of Businesses Served

  • Retail
  • MOTO
  • Mobile
  • E-commerce
  • Restaurant

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Veritrans Merchant Services Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Lease Terms N/A

Veritrans Contract Terms

There is very little information available about the standard Veritrans contract at this time. The company is likely a reseller of a much larger processor like First Data, but its website does not clearly disclose which processor it uses. We are currently unable to locate any Veritrans merchant complaints that mention high rates, undisclosed early termination fees, PCI Compliance fees, or lengthy contract terms. A company representative has also informed us that VeriTrans does not lease equipment to merchants.

No Contract Complaints

The overall lack of specific complaints about the company’s contract inclines us to award it an “A” in this category, but merchants are still encouraged to carefully read all terms included in their agreements. It is unclear whether Veritrans’ contract terms can compete with the cheapest merchant accounts. If you have any specific knowledge of the standard Veritrans contract, please leave that information in the comment section of this review.

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Response from Veritrans Merchant Services

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Veritrans Merchant Services Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Clean Complaint Record

We are currently unable to locate any Veritrans complaints that describe the company as a ripoff or a scam. In fact, the company has zero publicly posted complaints across all consumer protection websites. This is an impressive complaint volume for a company that has been in business since 2001, and it indicates that the company provides reliable customer support that effectively resolves merchant complaints in-house.

Veritrans Merchant Services Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Veritrans Merchant Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Veritrans Merchant Services Customer Support Options

The Veritrans website lists dedicated 24/7 phone support lines, but it is possible that the company outsources at least some of its customer support to a larger processor. At this time, Veritrans Merchant Services does not qualify as a top customer service processor.

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Response from Veritrans Merchant Services

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Veritrans Merchant Services BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

No BBB Complaints

Veritrans Merchant Services is not an accredited business with the Better Business Bureau. As of this review, the company holds an “A+” rating with the BBB and has had zero complaints filed against it in the last 36 months. The company has also not received any informal reviews on its BBB page, but it should be noted that these reviews are not subject to verification by the BBB.

An “A” Performance

Since it is our philosophy that “A” ratings should be reserved for companies with zero complaints, we agree with the BBB’s rating in this case. Merchants should be aware, however, that there are good reasons to be skeptical of the BBB’s rating system.

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Response from Veritrans Merchant Services

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

No Sales Complaints

It is unclear at this time whether Veritrans employs an in-house sales team or partners with ISOs, resellers, and independent agents to market its services. As a general rule, the use of independent sales entities can result in increased complaints about a company, since this kind of sales force is difficult to train and regulate. We are currently unable to locate any negative Veritrans reviews that accuse the company’s sales staff of unethical conduct.

Serving High Risk Merchants

According to its website, Veritrans also focuses on providing services to high risk merchants. Many different factors determine the risk designated by merchant account providers. A company’s size, the frequency of chargebacks, its credit history, and the industry of its business are all factors taken into consideration.

According to the Veritrans website:

Veritrans handles High Risk Merchants based on each individual service and their history. We promise to judiciously assess each account presented based on the type of service offered, longevity of company and the company’s ownership. We strive to qualify most merchants, but unfortunately some merchants will represent too great a risk for even Veritrans to represent. And if your High Risk account is granted service, you may find your rates to be slighter higher than the average business would be quoted, however this is not unusual.

Veritrans account executives will gladly assess your account and services rendered with our free, no obligation. If we are able to provide your business with an account, even if it is high risk, you will be assured of the best rates available for your account, and no hidden fees.

Companies who are deemed to carry high risk should thoroughly review the best merchant account providers for their needs.

No Deceptive Ads

Veritrans also does not appear to engage in deceptive advertising strategies in its official materials. We are therefore awarding it an “A” in this category. However, if you suspect that you have had undisclosed fees added to your Veritrans Merchant Services contract, we recommend seeking a third-party statement audit to eliminate hidden costs.

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Response from Veritrans Merchant Services

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Veritrans Merchant Services Marketing Example

Veritrans Merchant Services Logo

Our Opinion of Veritrans Merchant Services

A Solid Merchant Services Provider

Veritrans Merchant Services rates as a reliable credit card processor according to our rating criteria. Although little specific information is available about its hiring practices and contract terms, the company is showing zero complaints across all consumer protection websites. Even when dealing with highly rated merchant account providers, merchants are advised to strongly negotiate all contract terms and to compare its contract pricing to top-rated payment processors.

We rely on your feedback about Veritrans Merchant Services to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

My Qualifications

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so decided to build this website to help you research which providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. Simply scroll to the top of the page to find the search bar. You can also message me if you need any guidance.

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