Veritrans Merchant Services (veritransllc.com) is a payment processing and merchant account provider headquartered in Houston, Texas. Veritrans should not be confused with an Indonesia-based e-commerce company that goes by the name of Veritrans Indonesia, as it appears that the two companies are unrelated. Founded in 2001, Veritrans is a registered ISO/MSP of Wells Fargo Bank in Walnut Creek, California, and is located at 1300 Bay Area Blvd., Ste B110, Houston, Texas 77058. Jeff Adcock is the most recently listed president of Veritrans.
- Sales & Marketing: Veritrans does not appear to hire independent sales representatives and has not received any complaints about its sales practices.
- Costs & Contract: Veritrans appears to offer variable contract terms that depend on each merchant’s business type and processing history.
- Complaints & Service: Veritrans has received fewer than 10 public complaints.
- BBB Rating: Veritrans has an “A+” rating with the Better Business Bureau and has received zero complaints in the past three years.
- Rates & Fees: How Merchants Got The Best Rates With Veritrans
Sales & Marketing
Key Points - Sales & Marketing
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
It is unclear at this time whether Veritrans employs an in-house sales team or partners with ISOs, resellers, and independent agents to market its services. As a general rule, the use of independent sales entities can result in increased complaints about a company, since this kind of sales force is difficult to train and regulate. We are currently unable to locate any negative Veritrans reviews that accuse the company’s sales staff of unethical conduct, and the company does not appear to engage in deceptive advertising strategies in its official materials. We are therefore awarding it an “A” in this category.
Veritrans Merchant Services Marketing Example
Costs & Contract
Key Points - Costs & Contract
|Early Termination Fee||Variable|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||None|
There is very little information available about the standard Veritrans contract at this time. The company is likely a reseller of a much larger processor like First Data, but its website does not clearly disclose which processor it uses. We are currently unable to locate any Veritrans merchant complaints that mention high rates, undisclosed early termination fees, PCI Compliance fees, or lengthy contract terms. A company representative has also informed us that VeriTrans does not lease equipment to merchants. The overall lack of specific complaints about the company’s contract inclines us to award it an “A” in this category, but merchants are still encouraged to carefully read all terms included in their agreements. If you have any specific knowledge of the standard Veritrans contract, please leave that information in the comment section of this review.
Complaints & Service
Key Points - Complaints & Service
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
We are currently unable to locate any Veritrans complaints that describe the company as a ripoff or a scam. In fact, the company has zero publicly posted complaints across all consumer protection websites. This is an impressive complaint volume for a company that has been in business since 2001, and it indicates that the company provides reliable customer support that effectively resolves merchant complaints in-house. The Veritrans website lists dedicated 24/7 phone support lines, but it is possible that the company outsources at least some of its customer support to a larger processor.
Key Points - BBB
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Veritrans Merchant Services is not an accredited business with the Better Business Bureau. As of this review, the company holds an “A+” rating with the BBB and has had zero complaints filed against it in the last 36 months. The company has also not received any informal reviews on its BBB page, but it should be noted that these reviews are not subject to verification by the BBB. Since it is our philosophy that “A” ratings should be reserved for companies with zero complaints, we agree with the BBB’s rating in this case.
About Phillip Parker
Hi, I’m Phillip Parker and I believe that the merchant account industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. I created this website to help you avoid the bad players, save money on fees, and get peace of mind with your merchant account. If you would like to help support my work, check out my cost analysis service. I can evaluate your statement and tell you exactly how much you're overpaying for your merchant account. Get more information here.Schedule a Consultation with Phillip
Related: Phillip’s Top All-Purpose Merchant Account Picks
Copyright & Disclaimer
Copyright © CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.
Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice.