|Sales & Marketing|
|Costs & Contract|
|Complaints & Service|
Veritrans Merchant Services (veritransllc.com) is a payment processing and merchant account provider headquartered in Houston, Texas. Veritrans should not be confused with an Indonesia-based e-commerce company that goes by the name of Veritrans Indonesia, as it appears that the two companies are unrelated. Founded in 2001, Veritrans is a registered ISO/MSP of Wells Fargo Bank in Walnut Creek, California, and is located at 1301 Regents Park, Suite 207, Houston, Texas 77058. Jeff Adcock is listed as the president of Veritrans.
|Veritrans Products and Services||Industries Served|
|Key Points – Sales & Marketing|
|Uses independent resellers?||No|
|Promotes deceptive rate quotes?||No|
|Discloses all important terms?||No|
It is unclear at this time whether Veritrans employs an in-house sales team or partners with ISOs, resellers, and independent agents to market its services. As a general rule, the use of independent sales entities can result in increased complaints about a company, since this kind of sales force is difficult to train and regulate. We are currently unable to locate any negative Veritrans reviews that accuse the company’s sales staff of unethical conduct, and the company does not appear to engage in deceptive advertising strategies in its official materials. We are therefore awarding it an “A+” in this category.
Veritrans Marketing Example
|Key Points – Costs & Contract Terms|
|PCI compliance fee:||Variable|
There is very little information available about the standard Veritrans contract at this time. The company is likely a reseller of a much larger processor like First Data, but its website does not clearly disclose which processor it uses. We are currently unable to locate any Veritrans merchant complaints that mention high rates, undisclosed early termination fees or PCI Compliance fees, or lengthy contract terms. A company representative has also informed us that VeriTrans does not lease equipment to merchants. The overall lack of specific complaints about the company’s contract inclines us to award it an “A” in this category, but merchants are still encouraged to carefully read all terms included in their agreements. If you have any specific knowledge of the standard Veritrans contract, please leave that information in the comment section of this review.
|Key Points – Complaints & Service|
|Live customer support:||Yes|
|Most common complaint:||N/A|
We are currently unable to locate any Veritrans complaints that describe the company as a ripoff or a scam. In fact, the company has zero publicly posted complaints across all consumer protection websites. This is an impressive complaint volume for a company that has been in business since 2001, and it indicates that the company provides reliable customer support that effectively resolves merchant complaints in-house. The Veritrans website lists dedicated phone support lines, but it is possible that the company outsources its customer support to a larger processor.
|Key Points – BBB Report|
Veritrans Merchant Services is an accredited business with the Better Business Bureau. As of this review, the company holds an “A+” rating with the BBB and has had zero complaints filed against it in the last 36 months. The company has also not received any informal reviews on its BBB page, but it should be noted that these reviews are not subject to verification by the BBB. Since it is our philosophy that “A+” ratings should be reserved for companies with zero complaints, we agree with the BBB’s rating in this case.
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This review was originally published on 3/5/13 and was last updated on 4/16/15.
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