Veritrans Merchant Services Review

Overview

Veritrans Merchant Services (veritransllc.com) is a payment processing and merchant account provider headquartered in Houston, Texas. Veritrans should not be confused with an Indonesia-based e-commerce company that goes by the name of Veritrans Indonesia, as it appears that the two companies are unrelated. Founded in 2001, Veritrans is a registered ISO/MSP of Wells Fargo Bank in Walnut Creek, California, and is located at 1300 Bay Area Blvd., Ste B110, Houston, Texas 77058. Jeff Adcock is the most recently listed president of Veritrans.

Key Points

  • Sales & Marketing: Veritrans does not appear to hire independent sales representatives and has not received any complaints about its sales practices.
  • Costs & Contract: Veritrans appears to offer variable contract terms that depend on each merchant’s business type and processing history.
  • Complaints & Service: Veritrans has received fewer than 10 public complaints.
  • BBB Rating: Veritrans has an “A+” rating with the Better Business Bureau and has received zero complaints in the past three years.
  • Rates & Fees: How Merchants Got The Best Rates With Veritrans

Veritrans Merchant Services Products and Services

  • Debit and credit card processing
  • Recurring billing
  • Check acceptance
  • Mobile processing
  • Online payment gateway
  • POS equipment

Industries

  • Retail
  • MOTO
  • Mobile
  • E-commerce
  • Restaurant

Response from Veritrans Merchant Services

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a

Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

It is unclear at this time whether Veritrans employs an in-house sales team or partners with ISOs, resellers, and independent agents to market its services. As a general rule, the use of independent sales entities can result in increased complaints about a company, since this kind of sales force is difficult to train and regulate. We are currently unable to locate any negative Veritrans reviews that accuse the company’s sales staff of unethical conduct, and the company does not appear to engage in deceptive advertising strategies in its official materials. We are therefore awarding it an “A” in this category.

Response from Veritrans Merchant Services

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Veritrans Merchant Services Marketing Example

a

Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms None

There is very little information available about the standard Veritrans contract at this time. The company is likely a reseller of a much larger processor like First Data, but its website does not clearly disclose which processor it uses. We are currently unable to locate any Veritrans merchant complaints that mention high rates, undisclosed early termination fees, PCI Compliance fees, or lengthy contract terms. A company representative has also informed us that VeriTrans does not lease equipment to merchants. The overall lack of specific complaints about the company’s contract inclines us to award it an “A” in this category, but merchants are still encouraged to carefully read all terms included in their agreements. If you have any specific knowledge of the standard Veritrans contract, please leave that information in the comment section of this review.

Response from Veritrans Merchant Services

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Complaints & Service

Key Points - Complaints & Service

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

We are currently unable to locate any Veritrans complaints that describe the company as a ripoff or a scam. In fact, the company has zero publicly posted complaints across all consumer protection websites. This is an impressive complaint volume for a company that has been in business since 2001, and it indicates that the company provides reliable customer support that effectively resolves merchant complaints in-house. The Veritrans website lists dedicated 24/7 phone support lines, but it is possible that the company outsources at least some of its customer support to a larger processor.

Response from Veritrans Merchant Services

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a

BBB

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Veritrans Merchant Services is not an accredited business with the Better Business Bureau. As of this review, the company holds an “A+” rating with the BBB and has had zero complaints filed against it in the last 36 months. The company has also not received any informal reviews on its BBB page, but it should be noted that these reviews are not subject to verification by the BBB. Since it is our philosophy that “A” ratings should be reserved for companies with zero complaints, we agree with the BBB’s rating in this case.

Response from Veritrans Merchant Services

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Veritrans Merchant Services Logo

Veritrans Merchant Services Bottom Line

Veritrans Merchant Services rates as a reliable credit card processor according to our rating criteria. Although little specific information is available about its hiring practices and contract terms, the company is showing zero complaints across all consumer protection websites. Even when dealing with highly rated merchant account providers, merchants are advised to strongly negotiate all contract terms and examine the details of their contracts carefully.

Hi, I’m Phillip Parker and I believe that the merchant account industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. I created this website to help you avoid the bad players, save money on fees, and get peace of mind with your merchant account. If you would like to help support my work, check out my cost analysis service. I can evaluate your statement and tell you exactly how much you're overpaying for your merchant account. Get more information here.

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