Veritrans Merchant Services Reviews & Complaints

Veritrans Merchant Services Logo
Overall Score
5
full star full star full star full star full star
How did they treat you?

Overview

In this review of Veritrans Merchant Services, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific features provided. By the end of this review, you will understand whether Veritrans Merchant Services meets your payment processing needs.

About Veritans Merchant Services

Founded in 2001, Veritrans Merchant Services is a merchant account provider headquartered in Houston, Texas. Veritrans should not be confused with an Indonesia-based e-commerce company that goes by the name of Veritrans Indonesia, as it appears that the two companies are unrelated.

Veritrans Products and Services

Payment Processing

Veritrans offers processing services for major debit and credit cards, catering to various business types. The company also provides virtual terminal services in collaboration with Authorize.Net. Their range of services includes EMV card readers and swipers, POS solutions from Clover and Linga, mobile payment options, access to a payment gateway, virtual terminals, cash advances, and gift and loyalty programs.

Veritrans payment processing
Veritrans offers standard payment processing services

Veritrans Merchant Services Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Clean Complaint Record

Currently, there are no Veritrans Merchant Services reviews available that label the company as a scam or a ripoff. Remarkably, the company has zero publicly filed complaints on consumer protection websites. For a business operating since 2001, this demonstrates an efficient and effective customer support system, adept at resolving issues internally. We encourage you to share your Veritrans Merchant Services review in the comments section below.

Veritrans Merchant Services Lawsuits

No significant class-action lawsuits or FTC complaints have been discovered against Veritrans Merchant Services. Merchants who prefer non-litigious resolutions with the company may consider reporting their concerns to relevant supervisory bodies.

Veritrans Merchant Services Customer Service Options

The Veritrans website features 24/7 phone support lines. While it is possible that some customer support functions may be outsourced to larger processors, this has not been confirmed.

Veritrans customer service numbers include:

(866) 474-4144 – Toll-Free General Customer Service
(281) 474-4144 – Office Line

Additionally, Veritrans provides customer service via email at [email protected].

As of now, Veritrans Merchant Services is not recognized as one of the leading customer service processors.

Veritrans Merchant Services Online Ratings

Here's How They Rate Online

Online Ratings Summary
Total Complaints 0
Resolved Complaints 0

No BBB Complaints

Veritrans Merchant Services is not an accredited business with the Better Business Bureau. As of this review, the company has an “A+” rating with the BBB and has had 0 complaints filed against it in the last 36 months. The company has also not received any informal reviews on its BBB page, but it should be noted that these reviews are not subject to verification by the BBB.

An “A” Performance

Since it is our philosophy that “A” ratings should be reserved for companies with 0 complaints, we agree with the BBB’s rating in this case. Merchants should be aware, however, that there are good reasons to be skeptical of the BBB’s rating system.

Veritrans Merchant Services Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Virtual Terminal Rate 2.9% + $0.30
Gateway Fee $25 Per Month
Batch Fee $0.10
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Lease Terms N/A

Veritrans Contract Terms

Current details about the standard Veritrans contract are not widely available. It’s speculated that Veritrans acts as a reseller for larger processors such as First Data (now Fiserv), although this information is not explicitly confirmed on its website. No complaints have been found regarding Veritrans Merchant Services that highlight issues with high rates, undisclosed early termination fees, PCI Compliance fees, or extensive contract durations. A representative from the company has indicated that Veritrans does not engage in equipment leasing for merchants.

Virtual Terminal Pricing

Veritrans mentions on its website the provision of virtual terminal services through Authorize.Net. Generally, Authorize.Net’s payment gateway service incurs a $25 monthly gateway fee, a $0.10 batch fee, and a transaction fee of 2.9% plus $0.30. While these rates are standard for Authorize.Net, it’s important to note that resellers have the freedom to adjust these prices. Merchants might have the opportunity to negotiate these rates based on their specific needs and transaction volumes.

No Contract Complaints

The absence of explicit complaints about Veritrans Merchant Services’ contract terms suggests a satisfactory customer experience, earning it an “A” rating in this regard. However, merchants are advised to thoroughly review their contractual agreements to ensure clarity and satisfaction with the terms. The competitiveness of Veritrans’ offerings compared to the market’s most affordable merchant accounts remains to be fully assessed. Should you have detailed insights into Veritrans’ contractual terms, sharing them in the comments section below would be beneficial for prospective clients.

Veritrans payment gateway
Veritrans provides integration with the Authorize.Net payment gateway.

Veritrans Merchant Services Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

No Sales Complaints

It is unclear at this time whether Veritrans employs an in-house sales team or partners with ISOs, resellers, and independent agents to market its services. As a general rule, the use of independent sales entities can result in increased complaints about a company, since this kind of sales force is difficult to train and regulate. We are currently unable to locate any negative Veritrans reviews that accuse the company’s sales staff of unethical conduct. This compares favorably to our list of best credit card processors.

Serving High-Risk Merchants

According to its website, Veritrans also focuses on providing services to high-risk merchants. Many different factors determine the risk designated by merchant account providers. A company’s size, the frequency of chargebacks, its credit history, and the industry of its business are all factors taken into consideration.

According to the Veritrans website:

Veritrans handles High Risk Merchants based on each individual service and their history. We promise to judiciously assess each account presented based on the type of service offered, longevity of company and the company’s ownership. We strive to qualify most merchants, but unfortunately some merchants will represent too great a risk for even Veritrans to represent. And if your High Risk account is granted service, you may find your rates to be slighter higher than the average business would be quoted, however this is not unusual.

Veritrans account executives will gladly assess your account and services rendered with our free, no obligation. If we are able to provide your business with an account, even if it is high risk, you will be assured of the best rates available for your account, and no hidden fees.

Companies that are deemed to carry high-risk should thoroughly review the best merchant account providers for their needs.

No Deceptive Ads

Veritrans also does not appear to engage in deceptive advertising strategies in its official materials. We are therefore awarding it an “A” in this category. However, if you suspect that there are undisclosed Veritrans Merchant Services fees added to your Veritrans contract, we recommend seeking a third-party statement audit to eliminate hidden costs.

Our Veritrans Merchant Services Review Summary

Our Final Thoughts

Veritrans Merchant Services rates as a reliable credit card processor according to our rating criteria. This assessment is bolstered by the company’s spotless record, showing zero complaints across all consumer protection websites. Such a clean slate is a testament to Veritrans’s commitment to customer satisfaction and effective service delivery. However, it’s worth noting that specific information about the company’s hiring practices and contract terms is not readily available, which leaves some room for uncertainty in these areas. Despite this exemplary record, merchants should approach with due diligence.

Location & Ownership

Veritrans is a registered ISO/MSP of Wells Fargo Bank in Concord, California, and PNC Bank, N.A., Pittsburgh, PA, and the last known headquarters was located at 1300 Bay Area Blvd., Ste B110, Houston, Texas 77058. Currently, they list a PO box address at PO Box 234 League City, TX 77574. Jeff Adcock was the most recently listed president of Veritrans and Selena Denbow is listed as the managing member.

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Testimonials & Complaints

How Did Veritrans Merchant Services Treat You?

1 User Reviews

  • Tim Cox

    Hi Phillip,
    Once again, thank you so much for the great write up. You’re right, there are no complaints, and that is impressive. Was that way when when I got here 10 yrs ago, March.

    Swiped Rate 1.00% – 4.99% – There are a few lower, and small ticket of course can be higher, but for the most part this is correct. We only use Interchange Plus, and those rates would be a reflection of Effective Rates.

    Keyed-in Rate 1.00% – 4.99% – Same as above.

    Virtual Terminal Rate 2.9% + $0.30 – There are no virtual terminal rates, it’s all based on Interchange Plus pricing on the Merchant Account. Most of the time, we pass gateway cost through, but it is up to the sales rep.

    Gateway Fee $25 Per Month – $15 or less, most of the time under $10.00 as Auth.net is not our only gateway partner. Some others, ePN, NMI, Swipe Simple… I don’t know of anyone that gets charged $25.00

    Batch Fee $0.10 – Most of the time it’s $0.00, but it is up to the agent. I’ve always chided agents for charging batch fees.

    Early Termination Fee Undisclosed – None

    PCI Compliance Fee If it’s billed monthly, it’s $7.95. Annually is $89.00

    Equipment Lease Terms N/A

    We generally do not hire outside agents, but we do still have quite a few from the past. They have upheld Veritrans standards of ethics.

    Thanks again Phillip!

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