VersaPay Overview

A BluePay Subsidiary

Founded in 2005, VersaPay (versapay.com) is a Canadian merchant account provider specializing in electronic invoicing services. The company’s primary service is a proprietary accounts receivable management system, but it also offers payment processing for U.S. and Canadian merchants. In February 2017, BluePay acquired VersaPay’s entire merchant services portfolio, meaning that VersaPay merchants will use BluePay’s products and services to accept credit card payments.

VersaPay Location and Ownership

VersaPay is headquartered at 18 King St E, Toronto, Ontario M5H 1A1, Canada, and Craig O’Neill is listed as the CEO and director of VersaPay.

VersaPay Review Table of Contents

  • Costs & Contract: VersaPay appears to offer variable contract terms through BluePay.
  • Complaints & Service: VersaPay has received fewer than 10 public complaints.
  • BBB Rating: VersaPay has an “A+” rating with the Better Business Bureau and has received zero complaints in the past three years.
  • Sales & Marketing: VersaPay does not appear to hire independently contracted sales agents and has received very few complaints about its sales team.
  • Rates & Fees: How Merchants Got The Best Rates With VersaPay

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Products & Services Offered

  • Debit and credit card processing
  • Virtual terminal
  • Online invoicing
  • Recurring billing
  • Accounting software integration
  • POS equipment

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • MOTO
  • B2B

VersaPay Rates, Fees, and Costs

Standard Fees

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

Month-to-Month Contract

The standard VersaPay terms and conditions detail a payment processing agreement that can be cancelled at any time without an early termination fee. It is likely that the merchant account referred to therein is a BluePay contract, but the pricing and other fees (including PCI Compliance fees and monthly minimum fees) of this contract are unknown at this time. The page for VersaPay’s mobile payment solution advertises a per-transaction fee of 2.59% plus $0.15 per transaction but does not elaborate on any other costs or contract terms. It is also probable that rates and fees may be subject to variation depending on a merchant’s size, business type, and time in business.

Not Just Online Invoicing

In addition to its online software and mobile products, VersaPay does offer POS equipment, so merchants should be aware that any equipment leases that accompany their merchant services may have unique contract terms. At this time, there are no online complaints about VersaPay’s costs, indicating that the company’s pricing may be competitive with even the cheapest merchant accounts. If you have any specific knowledge of the standard VersaPay contract, please share that information in the comment section of this review.

Response from VersaPay

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VersaPay Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

We are currently able to locate four VersaPay negative reviews, none of which accuse the company of being a ripoff or a scam. One complaint was posted in 2010 and mentioned difficulty with setup and undesirable pricing. The remaining three complaints have been posted by current or former employees and cite a disorganized, unsupportive work environment. Given the general lack of merchant complaints about the company, these internal issues do not appear to affect the service offered by VersaPay, and they are not being counted against the company.

VersaPay Support Options

The VersaPay website offers email support and an FAQ section as well as phone numbers for different locations, and these channels seem to be successful at resolving merchant complaints in-house. VersaPay’s support team operates at a level that is comparable even to top-rated merchant account providers for great customer service.

Response from VersaPay

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VersaPay BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Clean Complaint Record

VersaPay is not accredited with the Better Business Bureau and is currently showing a grade of “A+” based on zero complaints in the last three years. VersaPay also has not received any negative informal reviews.

An “A” Performance

Given the company’s complaint total, we agree with the BBB‘s rating at this time. Merchants should note, however, that there are reasons to be skeptical of BBB ratings.

Response from VersaPay

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Outside Sales Team

VersaPay appears to rely on strategic partnerships and a team of outside sales agents to market its services. We have found only one negative VersaPay review that mentions unethical tactics by the company’s sales team, and in this case the merchant experienced unexpected difficulties with setup and an undisclosed termination fee in 2010.

No Deceptive Quotes

As a point in its favor, the company does not appear to engage in deceptive advertising strategies in its official materials. Given VersaPay’s low number of complaints, we are awarding VersaPay an “A” in this category for the time being. If you are concerned that VersaPay is overcharging you, we recommend seeking a third-party statement audit to eliminate hidden fees.

Response from VersaPay

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VersaPay Marketing Example

versapay logo

Our Opinion of VersaPay

A Good Option for Accounts Receivable

VersaPay rates as a reliable merchant services provider according to our standards. The company is showing a very low complaint volume and does not appear to engage in deceptive advertising, although little specific information is currently available about its contract terms. VersaPay’s overall rating may be subject to change once more information is known about its pricing. VersaPay may be an appealing option for merchants who are comparing QuickBooks-integrated merchant accounts.

Phillip Parker is a former merchant services sales agent who believes the industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. He created this website to help you avoid the bad players, save money on fees, and to get peace of mind with your merchant account. If you would like to help support his work, learn more about our cost reduction service. We can evaluate your statement, tell you exactly how much you're overpaying, and then help you dramatically reduce your fees with your current credit card processor. Looking to switch instead? See our list of the best merchant account providers.

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