Agree with our rating?
Tell us about your experience with VizyPay in the comment section below.
1 (855) 999-4142
A Full-Service Merchant Account Provider
Founded in 2017, VizyPay is a merchant account provider that serves most standard-risk business types. The company was a reseller of First Data, including Clover point of sale products, but in 2021 it launched its own POS app called VizyPOS. This app pairs with PAX machines. The company also provides cash discount pricing plans in lieu of traditional merchant account pricing. In 2020 VizyPay acquired Echo Daily, a POS and payment solutions company.
VizyPay Payment Processing
VizyPay processes all major debit and credit cards for most business types. Their services include POS solutions, mobile payments, cash discounts, and access to e-commerce solutions including virtual terminals.
VizyPay Location and Ownership
VizyPay is headquartered at 2565 SE Encompass Dr. Suite 210 Waukee, IA 50263, and is a registered ISO/MSP of Wells Fargo Bank NA, Concord, CA. Austin Mac Nab is the CEO and founder of VizyPay.
VizyPay Review Table of Contents
- Costs & Contract: VizyPay offers a month-to-month contract with interchange-plus pricing and no early termination fees.
- Complaints & Service: VizyPay complaints number fewer than 10 on public complaints forums.
- BBB Rating: VizyPay currently has an “A+” rating with the Better Business Bureau and has received 0 complaints and 3 reviews in the last 3 years.
- Sales & Marketing: VizyPay hires independent sales agents but has not received any complaints about its sales practices.
VizyPay Reviews and Complaints
Here's What Their Clients Say
Complaint Summary
|
Total Online Complaints
<10
|
Live Customer Support
Yes
|
Most Common Complaint
N/A
|
No Public Complaints
We are currently unable to locate any VizyPay complaints that accuse the company of being a ripoff or a scam. In fact, the credit card processor is showing only positive reviews across various consumer protection websites. This seems to indicate that VizyPay employs a proactive and available customer support team. If you have a VizyPay complaint to make, please do so in the comment section below.
VizyPay Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against VizyPay. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
VizyPay Customer Service Options
The VizyPay website lists dedicated customer support contact information in addition to general contact information. We will award VizyPay an “A” rating in this category because its customer support options are on par with top-rated customer service processors.
We have located multiple VizyPay customer service phone numbers:
(855) 999-4142 – Toll-Free Support
(888) 899-0918 – Inside Sales
VizyPay BBB Rating and Report
Our Better Business Bureau Profile Assessment
BBB Summary
|
Product & Service Complaints
0
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Billing & Collection Complaints
0
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Advertising & Sales Complaints
0
|
|
Guarantee & Warranty Complaints
0
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Delivery Complaints
0
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Clean Complaint Record
VizyPay has an “A+” rating with the Better Business Bureau and has been accredited since 7/6/2020. The company has not received any complaints in the past three years. It has received 3 positive informal reviews.
What Merchants Say
VizPay has received 3 informal reviews, all positive in tone. Unlike complaints, reviews are not subject to verification by the BBB.
An “A” Performance
Given the company’s clear complaint record, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
VizyPay Fees and Rates
A Closer Look at the Contract
Cost Summary
|
Swiped Rate
IC + 0.35% + $0.10
|
Keyed-In Rate
IC + 0.45% + $0.15
|
Monthly Fee
$15 Per Month
|
|
Account Closure Fee
$50
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PCI Non-Compliance Fee
$19.95 Per Month
|
Equipment Lease Terms
None
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VizyPay Contract Terms
The standard VizyPay program guide details a three-year contract through First Data with an unspecified early termination fee. However, VizyPay notes in its promotional materials that it offers a month-to-month agreement with no cancellation fees. Merchants should therefore double-check their merchant application to ensure that they can terminate at any time without penalty. VizyPay fees also include a charge for interchange plus 0.35% plus $0.10 for retail transactions, a $15 monthly fee, a $19.95 PCI non-compliance fee, and a $50 account closure fee.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, VizyPay also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. The company charges interchange plus 0.45% plus $0.15 for e-commerce transactions. Additional fees, including gateway fees, technical support fees, and batch fees typically apply to these e-commerce services.
Built-In Equipment Lease
The standard VizyPay contract formerly included a built-in lease for Clover payment processing equipment through First Data Global Leasing, though with their expansion to PAX machines it’s unclear if this is still baked into the VizyPay contract. These lease terms are known to last as long as 60 months and ultimately cost far more than the actual purchase price of the leased equipment. VizyPay’s promotional materials claim that the company does not lease any equipment, but merchants should ensure that this language is present in their contract. We advise merchants to purchase their point-of-sale equipment up front and to never lease when possible.
No Red Flags
The total absence of complaints about the company’s contract terms merits an “A” in this category, and VizyPay’s contract terms are competitive with the cheapest merchant accounts in the industry.
We also encourage merchants to check out our list of the providers of the best merchant accounts.
VizyPay Jobs and Employment
Hiring Standards and Ethical Marketing Assessment
Key Points
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Employs Independent Resellers
Yes
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Advertises Deceptive Rates
No
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Discloses All Important Terms
Yes
|
Inside/Outside Sales Team
VizyPay appears to rely on a combination of independently contracted sales agents and in-house staff to market its services. There is no evidence at this time that the company’s sales team is incentivized to deceive merchants, and we are unable to locate any VizyPay complaints that report unethical behavior by the company’s sales staff.
This compares favorably to our list of best credit card processors.
No Misleading Quotes
VizyPay does not list any misleading rate quotes or unrealistic guarantees in its official materials. In fact, it clearly discloses its interchange-plus rates for all business types, which is as transparent as pricing can get. If you suspect that VizyPay is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
VizyPay Review Summary
Our Final Thoughts and Opinions
A Reliable Option for Most Merchants
According to all available information, VizyPay rates as a dependable merchant services provider. The company is open about its pricing, which is competitive by industry standards. Even when dealing with companies that rate highly by our criteria, we urge merchants to thoroughly examine the terms of any contract they are given and to compare its pricing to top-rated merchant account providers.
If you found this article helpful, please share it!
Andy
None of these statements are true. VizyPay is a wonderful company. They have unmatched support – their Agent program has a very aggressive Schedule A, they cherish their sales teams. You won’t find a more honest merchant service provider. I’ve been in the business for 10 years – I’m speaking from experience.
Doug Demiro
Vizypay is a scam, plain and simple. They falsely claim to be bigger and better than what they really are. Paid for awards, an immature and dishonest CEO and a convict VP. Do your homework before signing or working for Vizypay! You have been warned!
R Martin
Bullshit Company sales rep lied and they got $1000 dollars from me never got a copy of contract rates were supposed to be $15 per month and the rest goes back to our customers 2% we ran a customer charge and it was 3.85% almost $400 the customer had to pay WTF? Rep had me sign a few papers it was under $20 a month if we hadnt any chages. i was with NAtional Bankcard and haVE EVERY EMAIL FROM THEM AND THEY ONLY CHARGED me $25 per month Vizypay has taken out illegaly $65-85 per month sales rep is no longer there been trying to get ahold of somebody and nothing till a few weeks ago. we didnt even have a login to do pci and got charged for that they sent me a contract for 50 per month. ???? WTF NB was charging only $25 i told rep that explicitly and the pages where there is pricing does not have my signatures or initials. i will be reporting them
Michael Russell
Thinking about selling for Vizypay. Would like to hear the pro’s and cons
Sharon. Wright
Are you saying stay away from Vizypay? Just want to verify. Was thinking of going with tbem.
Amber Johnson
Thank you Peter! I was considering a Sales Rep job with these folks. So glad I did my homework before I applying. And thank you cardpaymentoptions.com, for the historical research published here. I have had past dealing with both First Data, and Wells Fargo, and both left a bad taste in my mouth. (That was my first red flag). But when I saw Peter’s posting….well, let’s just say, the warning will be well heeded.
Thanks again to you both.
Peter Bellanton
Stay away from this company. They have false leading partner agreements and also are old Cpay directors from the Cpay that abandoned all of us. They are FIRST DATA ISO NOT DIRECT! They won’t pay you direct, they are not paying true residuals. They say it’s 50% split when it’s 50-50-50%.
Mike
Yet the Vizypay program guide you can look up on here CLEARLY says it’s a 3 year term. They also offer leasing and this page review says there’s “no red flags??” Seems legit.