VizyPay Credit Card Processing 2023: Reviews & Complaints

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VizyPay Rating
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image of a phone image of a phone that changes when your mouse hovers over it 1 (855) 999-4142 View Pricing

Company Overview

Founded in 2017, VizyPay is a merchant account provider that serves most standard-risk business types. The company was a reseller of First Data (now Fiserv), including Clover point of sale products, but in 2021 it launched its own POS app called VizyPOS. This app pairs with PAX machines. The company also provides cash discount pricing plans in lieu of traditional merchant account pricing. In 2020 VizyPay acquired Echo Daily, a POS and payment solutions company.

Article Summary

Before we dive in, here’s a short summary of what we’ll cover:

  • VizyPay’s various payment services.
  • VizyPay’s few public complaints.
  • VizyPay’s proprietary POS app, VizyPOS.
  • VizyPay also offers dual pricing, which allows businesses to offer customers the ability to pay in cash for a discount.

VizyPay Payment Processing

VizyPay processes all major debit and credit cards for most business types. Their services include POS solutions, mobile payments, cash discounts, and access to e-commerce solutions including virtual terminals.

Cash Discount Program

VizyPay has introduced a unique Cash Discount Program, which allows businesses to offset some or all of their processing fees by offering discounts to customers who opt to pay in cash. This program is designed to incentivize cash transactions and can result in significant savings on monthly processing fees.

Point of Sale Systems

Beyond mere transaction processing, VizyPay provides merchants with Point of Sale (POS) system solutions. These are designed to integrate with the business’s daily operations, helping streamline inventory management, sales tracking, and customer relationship management.

Online Payment Gateway

For businesses that operate online or wish to offer their customers an online payment option, VizyPay offers an online payment gateway. This service ensures secure and efficient online transactions, integrating seamlessly with most e-commerce platforms.

Mobile Processing

VizyPay provides mobile processing solutions. Using a simple card reader and a mobile application, businesses can accept payments anywhere, anytime – be it at a pop-up store, trade show, or any remote location.

Reporting and Analytics

With VizyPay, businesses can access detailed transaction reports and analytics. This feature assists businesses in understanding sales patterns, customer behaviors, and overall financial performance.

Location & Ownership

VizyPay is headquartered at 2565 SE Encompass Dr. Suite 210 Waukee, IA 50263, and is a registered ISO/MSP of Wells Fargo Bank NA, Concord, CA, and Pathward, N.A., Sioux Falls, SD. Austin Mac Nab is the CEO and founder of VizyPay.

Table of Contents

VizyPay Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Item Result
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

No Public Complaints

There are few negative VizyPay reviews online, though a couple of recent reviews in the comment section below do accuse the company of being a ripoff or a scam. While these are concerning, it appears that overall VizyPay employs a proactive and available customer support team. If you have a VizyPay review to make, please do so in the comment section below.

VizyPay Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against VizyPay. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

VizyPay Customer Support Options

The VizyPay website lists dedicated customer support contact information in addition to general contact information. We will award VizyPay an “A” rating in this category because its customer support options are on par with top-rated customer service processors.

VizyPay Customer Service Numbers

  • (855) 999-4142 – Toll-Free Support
  • (888) 899-0918 – Inside Sales

Other Support Options

VizyPay Online Ratings

Here's How They Rate Online

Online Ratings Summary
Item Result
BBB Reports 2

Clean Complaint Record

VizyPay has an “A+” rating with the Better Business Bureau and has been accredited since 7/6/2020. The company has not received any complaints in the past three years. It has received 3 positive informal reviews.

What Merchants Say

VizPay has received 2 informal reviews, 1 positive and 1 negative. Unlike complaints, reviews are not subject to verification by the BBB. The most recent negative review mentions issues with a card reader and customer service:

I am not happy at all with this company. I used it a month and did not find it helpful for my business. I best communicate via email due to the noise in my work area, it’s too difficult to keep my business running and talk on the phone. When I requested an email confirmation of my cancellation, they have now gone radio silent. The app is not good for my business, the card reader they provide is terrible, freezes up and is useless. When I requested a price on a better card reader, they refuse to email the pricing, I have to talk to a rep on the phone, even though I said I just can’t with the noise in my shop. Makes me wonder if they don’t have a set price and don’t want it in writing. The salesperson made promises he could not keep when setting up my app and my inventory. He said he would find out about email notifications for invoice payments then never came back or followed through. During Small Business Saturday, my card reader froze then the service rep insisted on solving it over the phone instead of emailing how to reset it. I had a store full of customers yet he wanted me to solve it right then. If they don’t understand my business, they aren’t getting mine. They are getting too big too fast and don’t know how to manage it. The sales rep also uses a scare tactic saying another popular point of sale system isn’t secure and I would be responsible if customer’s cards are hacked. I found this to be false.

An “A” Performance

Given the company’s clear complaint record, we agree with the BBB’s rating at this time. Readers should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

VizyPay Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Item Result
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Interchange +
Equipment Leasing Yes

VizyPay Contract Terms

The standard VizyPay program guide details a three-year contract through First Data (Fiserv) with an unspecified early termination fee. However, VizyPay notes in its promotional materials that it offers a month-to-month agreement with no cancellation fees. Clients should therefore double-check their merchant application to ensure that they can terminate at any time without penalty. VizyPay fees also include a charge for interchange plus 0.35% plus $0.10 for retail transactions, a $15 monthly fee, a $19.95 PCI non-compliance fee, and a $50 account closure fee.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, VizyPay also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. The company charges interchange plus 0.45% plus $0.15 for e-commerce transactions. Additional fees, including gateway fees, technical support fees, and batch fees typically apply to these e-commerce services.

ViziPay Dual Pricing

ViziPay also offers dual pricing options to clients. Dual pricing in credit card processing refers to a practice where a business offers two separate pricing structures for the same product or service based on the payment method the customer uses. Typically, there is one price for customers who pay with cash and a higher price for those who pay with a credit card. The rationale behind this is to offset the processing fees that clients incur when accepting credit card payments.

Built-In Equipment Lease

The standard VizyPay contract formerly included a built-in lease for Clover payment processing equipment through First Data Global Leasing, though with their expansion to PAX machines it’s unclear if this is still baked into the VizyPay contract. These lease terms are known to last as long as 60 months and ultimately cost far more than the actual purchase price of the leased equipment. VizyPay’s promotional materials claim that the company does not lease any equipment, but businesses should ensure that this language is present in their contract. We advise business owners to purchase their point-of-sale equipment up front and to never lease when possible.

No Red Flags

The total absence of complaints about the company’s contract terms merits an “A” in this category, and VizyPay’s contract terms are competitive with the cheapest merchant accounts in the industry.

We also encourage readers to check out our list of the providers of the best merchant accounts.

VizyPay Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Item Result
Uses Independent Resellers Yes
Telemarketing Possible
Misleading Marketing No
Discloses All Important Terms Yes

Inside/Outside Sales Team

VizyPay appears to rely on a combination of independently contracted sales agents and in-house staff to market its services. There is no evidence at this time that the company’s sales team is incentivized to deceive clients, however, there have been some recent sales complaints in the comments below. Currently there are very few such complaints, but we will continue to monitor the situation.

This compares favorably to our list of best credit card processors.

No Misleading Quotes

VizyPay does not list any misleading rate quotes or unrealistic guarantees in its official materials. In fact, it clearly discloses its interchange-plus rates for all business types, which is as transparent as pricing can get. If you suspect that VizyPay is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

Our VizyPay Review Summary

Our Final Thoughts

According to all available information, VizyPay rates as a dependable credit card processing provider. The company is open about its pricing, which is competitive by industry standards. Even when dealing with companies that rate highly by our criteria, we urge readers to thoroughly examine the terms of any contract they are given and to compare its pricing to top-rated merchant account providers.

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Your Comments & Reviews

How Did VizyPay Treat You?

8 Responses

  • None of these statements are true. VizyPay is a wonderful company. They have unmatched support – their Agent program has a very aggressive Schedule A, they cherish their sales teams. You won’t find a more honest merchant service provider. I’ve been in the business for 10 years – I’m speaking from experience.

  • Doug Demiro

    A1 Moving and Supplies

    Vizypay is a scam, plain and simple. They falsely claim to be bigger and better than what they really are. Paid for awards, an immature and dishonest CEO and a convict VP. Do your homework before signing or working for Vizypay! You have been warned!

  • R Martin

    Archaic Design Inc

    Bullshit Company sales rep lied and they got $1000 dollars from me never got a copy of contract rates were supposed to be $15 per month and the rest goes back to our customers 2% we ran a customer charge and it was 3.85% almost $400 the customer had to pay WTF? Rep had me sign a few papers it was under $20 a month if we hadnt any chages. i was with NAtional Bankcard and haVE EVERY EMAIL FROM THEM AND THEY ONLY CHARGED me $25 per month Vizypay has taken out illegaly $65-85 per month sales rep is no longer there been trying to get ahold of somebody and nothing till a few weeks ago. we didnt even have a login to do pci and got charged for that they sent me a contract for 50 per month. ???? WTF NB was charging only $25 i told rep that explicitly and the pages where there is pricing does not have my signatures or initials. i will be reporting them

  • Michael Russell

    Thinking about selling for Vizypay. Would like to hear the pro’s and cons

  • Sharon. Wright

    Are you saying stay away from Vizypay? Just want to verify. Was thinking of going with tbem.

  • Amber Johnson

    Thank you Peter! I was considering a Sales Rep job with these folks. So glad I did my homework before I applying. And thank you, for the historical research published here. I have had past dealing with both First Data, and Wells Fargo, and both left a bad taste in my mouth. (That was my first red flag). But when I saw Peter’s posting….well, let’s just say, the warning will be well heeded.
    Thanks again to you both.

  • Peter Bellanton

    Stay away from this company. They have false leading partner agreements and also are old Cpay directors from the Cpay that abandoned all of us. They are FIRST DATA ISO NOT DIRECT! They won’t pay you direct, they are not paying true residuals. They say it’s 50% split when it’s 50-50-50%.

    • Yet the Vizypay program guide you can look up on here CLEARLY says it’s a 3 year term. They also offer leasing and this page review says there’s “no red flags??” Seems legit.

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