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VizyPay Credit Card Processing 2023: Reviews & Complaints
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Founded in 2017, VizyPay is a merchant account provider that serves most standard-risk business types. The company was a reseller of First Data (now Fiserv), including Clover point of sale products, but in 2021 it launched its own POS app called VizyPOS. This app pairs with PAX machines. The company also provides cash discount pricing plans in lieu of traditional merchant account pricing. In 2020 VizyPay acquired Echo Daily, a POS and payment solutions company.
Before we dive in, here’s a short summary of what we’ll cover:
- VizyPay’s various payment services.
- VizyPay’s few public complaints.
- VizyPay’s proprietary POS app, VizyPOS.
- VizyPay also offers dual pricing, which allows businesses to offer customers the ability to pay in cash for a discount.
VizyPay Payment Processing
VizyPay processes all major debit and credit cards for most business types. Their services include POS solutions, mobile payments, cash discounts, and access to e-commerce solutions including virtual terminals.
Cash Discount Program
VizyPay has introduced a unique Cash Discount Program, which allows businesses to offset some or all of their processing fees by offering discounts to customers who opt to pay in cash. This program is designed to incentivize cash transactions and can result in significant savings on monthly processing fees.
Point of Sale Systems
Beyond mere transaction processing, VizyPay provides merchants with Point of Sale (POS) system solutions. These are designed to integrate with the business’s daily operations, helping streamline inventory management, sales tracking, and customer relationship management.
Online Payment Gateway
For businesses that operate online or wish to offer their customers an online payment option, VizyPay offers an online payment gateway. This service ensures secure and efficient online transactions, integrating seamlessly with most e-commerce platforms.
VizyPay provides mobile processing solutions. Using a simple card reader and a mobile application, businesses can accept payments anywhere, anytime – be it at a pop-up store, trade show, or any remote location.
Reporting and Analytics
With VizyPay, businesses can access detailed transaction reports and analytics. This feature assists businesses in understanding sales patterns, customer behaviors, and overall financial performance.
Location & Ownership
VizyPay is headquartered at 2565 SE Encompass Dr. Suite 210 Waukee, IA 50263, and is a registered ISO/MSP of Wells Fargo Bank NA, Concord, CA, and Pathward, N.A., Sioux Falls, SD. Austin Mac Nab is the CEO and founder of VizyPay.
Table of Contents
VizyPay Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
No Public Complaints
There are few negative VizyPay reviews online, though a couple of recent reviews in the comment section below do accuse the company of being a ripoff or a scam. While these are concerning, it appears that overall VizyPay employs a proactive and available customer support team. If you have a VizyPay review to make, please do so in the comment section below.
VizyPay Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against VizyPay. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
VizyPay Customer Support Options
The VizyPay website lists dedicated customer support contact information in addition to general contact information. We will award VizyPay an “A” rating in this category because its customer support options are on par with top-rated customer service processors.
VizyPay Customer Service Numbers
- (855) 999-4142 – Toll-Free Support
- (888) 899-0918 – Inside Sales
Other Support Options
- Customer service email address at [email protected]
VizyPay Online Ratings
Here's How They Rate Online
Clean Complaint Record
VizyPay has an “A+” rating with the Better Business Bureau and has been accredited since 7/6/2020. The company has not received any complaints in the past three years. It has received 3 positive informal reviews.
What Merchants Say
VizPay has received 2 informal reviews, 1 positive and 1 negative. Unlike complaints, reviews are not subject to verification by the BBB. The most recent negative review mentions issues with a card reader and customer service:
I am not happy at all with this company. I used it a month and did not find it helpful for my business. I best communicate via email due to the noise in my work area, it’s too difficult to keep my business running and talk on the phone. When I requested an email confirmation of my cancellation, they have now gone radio silent. The app is not good for my business, the card reader they provide is terrible, freezes up and is useless. When I requested a price on a better card reader, they refuse to email the pricing, I have to talk to a rep on the phone, even though I said I just can’t with the noise in my shop. Makes me wonder if they don’t have a set price and don’t want it in writing. The salesperson made promises he could not keep when setting up my app and my inventory. He said he would find out about email notifications for invoice payments then never came back or followed through. During Small Business Saturday, my card reader froze then the service rep insisted on solving it over the phone instead of emailing how to reset it. I had a store full of customers yet he wanted me to solve it right then. If they don’t understand my business, they aren’t getting mine. They are getting too big too fast and don’t know how to manage it. The sales rep also uses a scare tactic saying another popular point of sale system isn’t secure and I would be responsible if customer’s cards are hacked. I found this to be false.
An “A” Performance
Given the company’s clear complaint record, we agree with the BBB’s rating at this time. Readers should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
VizyPay Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
|Processing Rates||Interchange +|
VizyPay Contract Terms
The standard VizyPay program guide details a three-year contract through First Data (Fiserv) with an unspecified early termination fee. However, VizyPay notes in its promotional materials that it offers a month-to-month agreement with no cancellation fees. Clients should therefore double-check their merchant application to ensure that they can terminate at any time without penalty. VizyPay fees also include a charge for interchange plus 0.35% plus $0.10 for retail transactions, a $15 monthly fee, a $19.95 PCI non-compliance fee, and a $50 account closure fee.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, VizyPay also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. The company charges interchange plus 0.45% plus $0.15 for e-commerce transactions. Additional fees, including gateway fees, technical support fees, and batch fees typically apply to these e-commerce services.
ViziPay Dual Pricing
ViziPay also offers dual pricing options to clients. Dual pricing in credit card processing refers to a practice where a business offers two separate pricing structures for the same product or service based on the payment method the customer uses. Typically, there is one price for customers who pay with cash and a higher price for those who pay with a credit card. The rationale behind this is to offset the processing fees that clients incur when accepting credit card payments.
Built-In Equipment Lease
The standard VizyPay contract formerly included a built-in lease for Clover payment processing equipment through First Data Global Leasing, though with their expansion to PAX machines it’s unclear if this is still baked into the VizyPay contract. These lease terms are known to last as long as 60 months and ultimately cost far more than the actual purchase price of the leased equipment. VizyPay’s promotional materials claim that the company does not lease any equipment, but businesses should ensure that this language is present in their contract. We advise business owners to purchase their point-of-sale equipment up front and to never lease when possible.
No Red Flags
The total absence of complaints about the company’s contract terms merits an “A” in this category, and VizyPay’s contract terms are competitive with the cheapest merchant accounts in the industry.
We also encourage readers to check out our list of the providers of the best merchant accounts.
VizyPay Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||Yes|
Inside/Outside Sales Team
VizyPay appears to rely on a combination of independently contracted sales agents and in-house staff to market its services. There is no evidence at this time that the company’s sales team is incentivized to deceive clients, however, there have been some recent sales complaints in the comments below. Currently there are very few such complaints, but we will continue to monitor the situation.
This compares favorably to our list of best credit card processors.
No Misleading Quotes
VizyPay does not list any misleading rate quotes or unrealistic guarantees in its official materials. In fact, it clearly discloses its interchange-plus rates for all business types, which is as transparent as pricing can get. If you suspect that VizyPay is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
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