Zeno Payments Reviews & Complaints
Company Overview
Founded in 2012, Zeno Payments is a merchant account provider that serves both standard-risk and high-risk businesses. The company is particularly focused on providing payment processing services for collections agencies, which are historically considered very high-risk by payment processors.
Zeno Payments Payment Processing
Zeno Payments processes all major debit and credit cards for high-risk merchants. Their services include e-commerce payments, ACH, and web design.
E-Commerce Solutions from Zeno Payments
In addition to in-person transactions, Zeno Payments also supports e-commerce businesses. They provide an online payment gateway, which allows companies to securely process transactions over the internet.
POS Systems by Zeno Payments
For businesses operating from physical locations, Zeno Payments provides Point of Sale (POS) systems. These systems enable efficient in-store transactions, from processing card payments to tracking sales data.
Zeno Payments' Fraud Protection Measures
Zeno Payments acknowledges the risks associated with electronic transactions and, thus, implements fraud protection measures. These features are designed to prevent unauthorized transactions and protect businesses from potential financial losses.
Location & Ownership
Zeno Payments is headquartered at 15620 NE Woodinville Duvall Pl Woodinville, Washington 98072, and does not list its acquiring bank. Kris Munroe is the president of Zeno Payments.
Zeno Payments Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
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Live Customer Support | No |
Most Common Complaint | N/A |
Recent Lawsuits | No |
No Public Complaints
We have conducted a thorough search and have been unable to locate any Zeno Payments reviews that accuse the company of being a ripoff or a scam. This suggests that Zeno Payments maintains a proactive and responsive customer support team. If you have your own Zeno Payments review to share, please feel free to do so in the comments below.
Zeno Payments Lawsuits and Fines
There are no outstanding class-action lawsuits or FTC complaints filed against Zeno Payments. Dissatisfied clients seeking non-litigious resolution should consider reporting their concerns to the relevant supervisory organizations.
Zeno Payments Customer Support Options
While the Zeno Payments website provides general phone and email contact information, it does not list a dedicated customer support number. While we commend Zeno Payments with an “A” rating in this category, its current customer support options do not meet the criteria for being a top-rated customer service processor.
Zeno Payments Customer Service Numbers
- (800) 421-9366 – Toll-Free Support
- (425) 949-1336 – Local Office
- (425) 485-6411 – Fax
Other Support Options
- Customer service via email at [email protected]
Zeno Payments Online Ratings
Here's How They Rate Online
BBB Reports | 0 |
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Clean Complaint Record
Zeno Payments (as “Zeno Tools, LLC”) has an “A+” rating with the Better Business Bureau and is not BBB accredited. The company has not received any complaints in the past three years. It also has not received any informal reviews.
An “A” Performance
Given the company’s clear complaint record, we agree with the BBB’s rating at this time. Business owners should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Zeno Payments Fees, Rates & Costs
A Closer Look at The Contract
Cancellation Penalties | Unclear |
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Monthly & Annual Fees | Unclear |
Processing Rates | Unclear |
Equipment Leasing | Unclear |
Zeno Payments Contract Terms
Currently, specific details about Zeno Payments’ standard rates or contracts are not publicly available. It seems probable that the company tailors its pricing and terms to accommodate each merchant’s unique business characteristics, including type, location, and processing history. Given Zeno Payments’ diverse range of clients, it’s possible they offer various equipment leasing options to meet specific merchant requirements.
High-Risk, High Fees
Zeno Payments specializes in serving hard-to-place industries, which naturally increases exposure to chargebacks and regulatory challenges. As a result, the company and its banking partners might impose higher-than-average transaction fees and the establishment of a cash reserve to mitigate these risks. This approach is relatively standard for payment processors in high-risk markets, where businesses should anticipate rate quotes potentially exceeding 5%.
No Red Flags
The absence of negative feedback regarding Zeno Payments’ contract terms suggests a general level of client satisfaction. However, due to the lack of detailed information on their specific pricing, it’s difficult to assess the competitiveness of Zeno Payments’ terms compared to the most affordable merchant accounts. An “A” rating is given in this context, acknowledging the absence of complaints but also recognizing the limited information on pricing.
For additional options, business owners are recommended to review our selection of the best merchant accounts.
Zeno Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
Uses Independent Resellers | No |
---|---|
Telemarketing | Possible |
Misleading Marketing | No |
Discloses All Important Terms | No |
Inside/Outside Sales Team
Zeno Payments appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any Zeno Payments reviews that report unethical behavior by the company’s sales staff.
This compares favorably to our list of best credit card processors.
No Misleading Quotes
Zeno Payments does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that Zeno Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
Our Zeno Payments Review Summary
Our Final Thoughts
According to all available information, Zeno Payments rates as a dependable credit card processing provider. There is not a lot of specific information available about the company’s sales tactics or contract terms at this time, but its clean complaint record is a very positive sign. Even when dealing with companies that rate highly by our standards, we urge business owners to thoroughly examine the terms of any contract they are given and to compare its pricing to top merchant accounts for collection agencies.
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Jesus Beatrice
I just had to share my incredible experience with Zeno Payments! As a small business owner, managing transactions has always been a challenge, but Zeno Payments changed the game for me. Their seamless platform and user-friendly interface made accepting payments from my clients a breeze. No more headaches or delays; it’s all streamlined now!
The security measures they have in place gave me peace of mind, knowing that my customers’ data is safe and protected. Plus, their customer support team was top-notch! Whenever I had a question or needed assistance, they were prompt, knowledgeable, and incredibly helpful.
Thanks to Zeno Payments, my cash flow has improved, and I can focus more on growing my business. I highly recommend Zeno Payments to any business owner looking for a reliable and efficient payment processing solution. They truly exceeded my expectations!