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Zeno Payments 2023: Card Processing Reviews & Complaints
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Founded in 2012, Zeno Payments is a merchant account provider that serves both standard-risk and high-risk businesses. The company is particularly focused on providing payment processing services for collections agencies, which are historically considered very high-risk by payment processors.
Zeno Payments Payment Processing
Zeno Payments processes all major debit and credit cards for high-risk merchants. Their services include e-commerce payments, ACH, and web design.
E-Commerce Solutions from Zeno Payments
In addition to in-person transactions, Zeno Payments also supports e-commerce businesses. They provide an online payment gateway, which allows companies to securely process transactions over the internet.
POS Systems by Zeno Payments
For businesses operating from physical locations, Zeno Payments provides Point of Sale (POS) systems. These systems enable efficient in-store transactions, from processing card payments to tracking sales data.
Zeno Payments’ Fraud Protection Measures
Zeno Payments acknowledges the risks associated with electronic transactions and, thus, implements fraud protection measures. These features are designed to prevent unauthorized transactions and protect businesses from potential financial losses.
Location & Ownership
Zeno Payments is headquartered at 15620 NE Woodinville Duvall Pl Woodinville, Washington 98072, and does not list its acquiring bank. Kris Munroe is the president of Zeno Payments.
Table of Contents
Zeno Payments Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||No|
|Most Common Complaint||N/A|
No Public Complaints
We are currently unable to locate any Zeno Payments reviews that accuse the company of being a ripoff or a scam. This seems to indicate that Zeno Payments employs a proactive and available customer support team. If you have your own Zeno Payments review to make, please do so in the comments below.
Zeno Payments Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Zeno Payments. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Zeno Payments Customer Support Options
The Zeno Payments website provides general phone and email contact information but does not list a dedicated customer support number. We will award Zeno Payments an “A” rating in this category, but the company’s current customer support options do not qualify it as a top-rated customer service processor.
Zeno Payments Customer Service Numbers
- (800) 421-9366 – Toll-Free Support
- (425) 949-1336 – Local Office
- (425) 485-6411 – Fax
Other Support Options
- Customer service email address at [email protected]
Zeno Payments Online Ratings
Here's How They Rate Online
Clean Complaint Record
Zeno Payments (as “Zeno Tools, LLC”) has an “A+” rating with the Better Business Bureau and is not BBB accredited. The company has not received any complaints in the past three years. It also has not received any informal reviews.
An “A” Performance
Given the company’s clear complaint record, we agree with the BBB’s rating at this time. Business owners should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Zeno Payments Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Unclear|
Zeno Payments Contract Terms
There is no publicly available information about the standard Zeno Payments rates or contract at this time. It is likely that the company customizes its pricing and terms according to each merchant’s business type, location, and processing history. The company’s wide range of preferred client types means that it could offer long-term equipment leases for certain merchants’ needs.
High-Risk, High Fees
Zeno Payments’ focus on hard-to-place industries increases its exposure to chargebacks and regulatory hazards. To compensate for this elevated level of risk, the company and its banking partners may charge higher-than-average per-transaction fees and require the establishment of a cash reserve. This is a common practice within the payment processing industry, and businesses operating in high-risk spaces should be prepared to receive rate quotes in excess of 5%.
No Red Flags
The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific pricing. It is unlikely that Zeno Payments’ contract terms are competitive with the cheapest merchant accounts.
We also encourage business owners to check out our list of the providers of the best merchant accounts.
Zeno Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||No|
Inside/Outside Sales Team
Zeno Payments appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any Zeno Payments reviews that report unethical behavior by the company’s sales staff.
This compares favorably to our list of best credit card processors.
No Misleading Quotes
Zeno Payments does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that Zeno Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
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