In this review of Zeno Payments, we provide a detailed overview of the company's credit card processing services. We will discuss the various solutions Zeno Payments offers, including POS systems, mobile payments, and e-commerce options, and identify the types of businesses that may benefit most from these services. We will also examine client and customer reviews to highlight common trends and potential concerns. Additionally, we will cover the company's pricing structure, contract terms, and the specific services included. By the end of this article, you will have a clear understanding of whether Zeno Payments is suitable for your payment processing needs.
About Zeno Payments
Founded in 2012, Zeno Payments is a merchant account provider that serves both standard-risk and high-risk businesses. The company is particularly focused on providing payment processing services for collections agencies, which are historically considered very high-risk by payment processors.
Zeno Payments handles debit and credit card transactions for high-risk merchants, offering services such as e-commerce payments, ACH, and web design.
E-Commerce Solutions
Zeno Payments supports e-commerce businesses by providing an online payment gateway, enabling secure transaction processing over the internet.
POS Systems
For businesses with physical locations, Zeno Payments offers Point of Sale (POS) systems. These systems facilitate efficient in-store transactions, including card payments and sales data tracking.
Fraud Protection Measures
Zeno Payments implements fraud protection measures to mitigate the risks associated with electronic transactions.
Zeno Payments Customer Reviews
Here's What Their Clients Say
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
No
Most Common Complaint
N/A
Recent Lawsuits
No
No Public Complaints
We have conducted a thorough search and have been unable to locate any Zeno Payments reviews that accuse the company of being a ripoff or a scam. This suggests that Zeno Payments maintains a proactive and responsive customer support team. If you have your own Zeno Payments review to share, please feel free to do so in the comments below.
While the Zeno Payments website provides general phone and email contact information, it does not list a dedicated customer support number. While we commend Zeno Payments with an “A” rating in this category, its current customer support options do not meet the criteria for being a top-rated customer service processor.
Zeno Payments Online Ratings
Here's How They Rate Online
Online Ratings Summary
BBB Reports
0
Clean Complaint Record
Zeno Payments (as “Zeno Tools, LLC”) has an “A+” rating with the Better Business Bureau and is not BBB accredited. The company has not received any complaints in the past three years. It also has not received any informal reviews.
An “A” Performance
Given the company’s clear complaint record, we agree with the BBB’s rating at this time. Business owners should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Zeno Payments Fees, Rates & Costs
A Closer Look at The Contract
Cost & Fees Summary
Cancellation Penalties
Unclear
Monthly & Annual Fees
Unclear
Processing Rates
Unclear
Equipment Leasing
Unclear
Zeno Payments Contract Terms
Currently, specific details about Zeno Payments’ standard rates or contracts are not publicly available. It seems probable that the company tailors its pricing and terms to accommodate each merchant’s unique business characteristics, including type, location, and processing history. Given Zeno Payments’ diverse range of clients, it’s possible they offer various equipment leasing options to meet specific merchant requirements.
High-Risk, High Fees
Zeno Payments specializes in serving hard-to-place industries, which naturally increases exposure to chargebacks and regulatory challenges. As a result, the company and its banking partners might impose higher-than-average transaction fees and the establishment of a cash reserve to mitigate these risks. This approach is relatively standard for payment processors in high-risk markets, where businesses should anticipate rate quotes potentially exceeding 5%.
No Red Flags
The absence of negative feedback regarding Zeno Payments’ contract terms suggests a general level of client satisfaction. However, due to the lack of detailed information on their specific pricing, it’s difficult to assess the competitiveness of Zeno Payments’ terms compared to the most affordable merchant accounts. An “A” rating is given in this context, acknowledging the absence of complaints but also recognizing the limited information on pricing.
For additional options, business owners are recommended to review our selection of the best merchant accounts.
Zeno Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
Jobs & Marketing Summary
Uses Independent Resellers
No
Telemarketing
Possible
Misleading Marketing
No
Discloses All Important Terms
No
Inside/Outside Sales Team
Zeno Payments appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any Zeno Payments reviews that report unethical behavior by the company’s sales staff.
Zeno Payments does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that Zeno Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
Our Zeno Payments Review Summary
Our Final Thoughts
According to all available information, Zeno Payments rates as a reliable credit card processing provider. Although specific details regarding the company’s sales tactics and contract terms are not readily available, its clean complaint record is an encouraging sign. Even when working with highly rated providers, business owners should carefully review all contract terms and compare Zeno Payments’ pricing to top merchant accounts for collection agencies to ensure they secure the best possible deal.
Contact Zeno Payments
Support & Contact Information
President
Kris Munroe
Address
15620 NE Woodinville Duvall Pl Woodinville, Washington 98072
I just had to share my incredible experience with Zeno Payments! As a small business owner, managing transactions has always been a challenge, but Zeno Payments changed the game for me. Their seamless platform and user-friendly interface made accepting payments from my clients a breeze. No more headaches or delays; it’s all streamlined now!
The security measures they have in place gave me peace of mind, knowing that my customers’ data is safe and protected. Plus, their customer support team was top-notch! Whenever I had a question or needed assistance, they were prompt, knowledgeable, and incredibly helpful.
Thanks to Zeno Payments, my cash flow has improved, and I can focus more on growing my business. I highly recommend Zeno Payments to any business owner looking for a reliable and efficient payment processing solution. They truly exceeded my expectations!
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Jesus Beatrice
I just had to share my incredible experience with Zeno Payments! As a small business owner, managing transactions has always been a challenge, but Zeno Payments changed the game for me. Their seamless platform and user-friendly interface made accepting payments from my clients a breeze. No more headaches or delays; it’s all streamlined now!
The security measures they have in place gave me peace of mind, knowing that my customers’ data is safe and protected. Plus, their customer support team was top-notch! Whenever I had a question or needed assistance, they were prompt, knowledgeable, and incredibly helpful.
Thanks to Zeno Payments, my cash flow has improved, and I can focus more on growing my business. I highly recommend Zeno Payments to any business owner looking for a reliable and efficient payment processing solution. They truly exceeded my expectations!