Having Trouble With Your Provider?
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Your Comment is Awaiting Approval
Comments may take 72+ hours to be published. Below are our general reasons for denying approval of user reviews and comments. The most common reason for denial is a failure to provide a detailed, first-hand account of the experience.
Rejections Reasons for Review Article Comments:
- It contains excessive ALL CAPS.
- The commenter provided a false email.
- Attempts to organize lawsuits.
- Multiple comment attempts regarding the same information.
- Only attempts to soil the reputation of a provider or others (smear campaigns, etc.).
- Lacks detail regarding personal experience.
- It contains information we know to be untrue.
- Complaints blaming provider regarding standard industry practices (Exception: failure of an agent to disclose expensive fees such as ETFs, PCI Compliance fees, and others).
- Contains contact or account information.
- Attempts to promote other services.
- Generally unhelpful to others.
- Unprofessional language.
- Attacks the service provider or others in the comment chain.
Are You The Service Provider and Trying To Provide Customer Support?
We require all customer service and support attempts to flow through our mediation program. Please see this page for more information.