Expert Guidance

Before you jump straight to reporting a merchant account provider, be sure you have exhausted all of your options with the company itself. Take notes and record the names of with whom you spoke, their titles and what they told you. This is important because most agencies will not get involved unless you have made a good faith effort to settle the disagreement directly.

If you want to cancel a merchant account, there are a few things you may want to do if you are expecting to be charged an Early Termination Fee that you believe to be unwarranted. First, check your last three months statements to see if any of your fees have been raised. Most state laws (and many contracts) say that if your fees have been raised during your service agreement, you can cancel with no penalty within a certain time frame. Learn more about the step for cancelling a merchant account in this article.

Find out how to successfully dispute customer chargebacks. You can contest chargebacks by supplying evidence that counters the customer’s chargeback claim and then submitting the following evidence to your merchant account provider. Learn more about how to fight chargebacks in this article.

Are your funds being held? Did your payment processor freeze your account because of a chargeback? Were you deactivated by Square, Stripe, or PayPal? Make your merchant account provider release your cash reserve and get your money back now.