Where Are Your Hidden Fees
Hiding?

Before you jump straight to reporting a merchant account provider, be sure you have exhausted all of your options with the company itself. Take notes and record the names of with whom you spoke, their titles and what they told you. This is important because most agencies will not get involved unless you have made a good faith effort to settle the disagreement directly.

Cancelling a merchant account contract without paying an Early Termination Fee (ETF) can be one of the most difficult problems a small business owner can face. In fact, most business owners who encounter this issue are often caught by complete surprise because the cancellation fee was never revealed during the account setup process. Learn more about how to cancel a merchant account in this article

Find out how to successfully dispute customer chargebacks. You can contest chargebacks by supplying evidence that counters the customer’s chargeback claim and then submitting the following evidence to your merchant account provider. Learn more about how to fight chargebacks in this article.

Finding the right merchant services provider for your business can be a frustrating experience. Hidden fees, fine-print contracts, and shady merchant account providers are everywhere. Even if you read through your merchant account contract before signing, you might find that the rates you end up paying are much higher than you expected. This is because unethical processors pray upon widespread naiveté of how processing fees are calculated and assessed. If you do not take the time to research this industry, you can easily fall victim to an unscrupulous sales agent or processor.