Executech Lease Group 2023: Reviews & Complaints

Executech Lease Group Logo
1/5
full star idicating a 1 out of 5 star rating empty star indicating a 1 out of 5 star rating empty star indicating a 1 out of 5 star rating empty star indicating a 1 out of 5 star rating empty star indicating a 1 out of 5 star rating

How did they treat you? ▼

Company Overview

Founded in 2010, ExecuTech Lease Group is a credit card equipment leasing company that provides credit card terminals, check processing equipment, point-of-sale equipment, and ATMs. Like Northern Leasing Systems, Executech Lease Group does not process transactions or sell merchant accounts itself. Instead, sales agents will typically pair an Executech Lease Group equipment lease with a newly opened merchant account from a credit card processor.

Mobile Payment Solutions from ExecuTech Lease Group

Recognizing the growing popularity of mobile payments, ExecuTech Lease Group offers mobile payment solutions. This service enables businesses to accept payments on-the-go using mobile devices, making it a suitable choice for businesses with a mobile or flexible operating model.

E-commerce Payment Gateway by ExecuTech Lease Group

For businesses that operate online, ExecuTech Lease Group offers an e-commerce payment gateway. This secure, reliable gateway integrates smoothly with businesses' existing online platforms, allowing for a streamlined online shopping experience that can accept multiple forms of payment.

Security Standards at ExecuTech Lease Group

Understanding the importance of secure transactions, ExecuTech Lease Group employs top-tier security measures in its services. The company's systems utilize advanced encryption technologies to protect sensitive financial data and are compliant with Payment Card Industry Data Security Standards (PCI DSS).

Location & Ownership

The CEO of ExecuTech Lease Group, Robert Ensminger, is also the president and CEO of Alpine Payment Systems and a seemingly inactive merchant services provider called Valtek Solutions. Executech is headquartered at 1111 Main St #655, Vancouver, WA 98660, inside the same building as Alpine Payment Systems and Valtek Solutions.

ExecuTech Lease Group point of sale
ExecuTech Lease Group offers leasing for payment processing equipment including POS systems

Executech Lease Group Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint Contract terms
Recent Lawsuits No

Low Complaint Volume

We have found fewer than 10 negative ExecuTech Lease Group reviews at this time, which suggests that the company is not a scam operation. ExecuTech’s low complaint rate is an outlier among equipment lease providers, as Northern Leasing Systems, First Data Global Leasing, and Ladco Leasing all have very poor reputations among merchants. There is no substantive difference between ExecuTech’s lease terms and the terms offered by its competitors, so it’s unclear why ExecuTech has a lower complaint rate. It’s possible that the company simply markets to a smaller client base, or that its time in business has been much briefer than its competitors. In any case, we will assign the company an “A” rating in this category based solely on its surprisingly low complaint total. ExecuTech offers phone support contact information on its website. If you have your own ExecuTech Lease Group review to make, please do so in the comments below.

ExecuTech Lease Group Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against ExecuTech Lease Group. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

ExecuTech Customer Support Options

The company provides standard customer service options to its clients between 8 am to 5 pm PST from Monday to Friday. These customer service options are not as extensive as many merchant account providers who offer 24/7/365 customer support.

ExecuTech Customer Service Numbers

  • (888) 574-9178 – Toll-Free General Customer Service
  • (877) 966-0040 – Fax

Other Support Options

Business owners should review their best options for customer service when choosing a provider.

Executech Lease Group Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Rating N/A
Revdex Rating N/A
Average Rating N/A

Executech Lease Group Rating Analysis

Executech Lease Group listed on the Better Business Bureau (BBB), currently does not have any customer reviews or complaints. The BBB profile indicates that this business is not BBB accredited.

Negative Feedback

There are no customer reviews, including negative reviews, available for Executech Lease Group on the BBB website.

Positive Feedback

There are no customer reviews, including positive reviews, available for Executech Lease Group, LLC on the BBB website.

Source: BBB

Revdex Rating Analysis for Executech Lease Group

The reviews for Executech Lease Group on Revdex reveal significant dissatisfaction among customers. There are only two reviews available, both of which are negative. The common theme in these reviews is the allegation of being misled by the company regarding contract terms and charges. Customers have expressed frustration over being unable to communicate with the company, citing issues such as unresponsive phone lines and unfulfilled promises regarding charge card processing equipment fees.

Negative Feedback

We were lied to every step of the way by this company. Now we can’t talk to a person. The phone line just continues to play music for up to an hour. We want to get out of this contract. We were told there was no charge for Charge Card Processing equipment. Now they are charging us $50 per month for 48 months. That is $2,400 for $200 worth of equipment. We have tried the phone number several days in a row during their posted hours. – Complaint from Revdex

We were lied to every step of the way by this company. Now we can’t talk to a person. The phone line just continues to play music for up to an hour. We want to get out of this contract. We were told there was no charge for Charge Card Processing equipment. Now they are charging us $50 per month for 48 months. That is $2,400 for $200 worth of equipment. We have tried the phone number several days in a row during their posted hours. – Complaint from Revdex

Positive Feedback

There are no positive reviews published about Executech Lease Group LLC on the Revdex website.

Source: Revdex

Executech Lease Group Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

Lease Contract Terms

The standard ExecuTech Lease Group contract is a multi-year, non-cancellable contract that lasts for a variable length of time (typically from 36 to 60 months). It charges a $35 documentation/processing fee upon signing, a monthly Loss & Damage Waiver fee of $4.95, and an annual administrative tax fee of $25. Businesses that reach the end of the lease will have the option to purchase the equipment for an additional one-time cost according to fair market value.

Lease To Own Program

The company also offers a program that gives clients the option to purchase their equipment for its fair market value at the conclusion of their lease. The company’s website includes the following policy:

* Within ExecuTech Lease Group’s lease document, fair market value is deemed to be not less than 25% of the aggregate lease payments on a 12-month lease, 20% of the aggregate payments on a 24-month lease, 15% of the aggregate payments on a 36-month lease and 10% of the aggregate payments on a 48- or 60-month lease.

Most payment processing terminals can be purchased for under $500, making long-term equipment leases more expensive than purchasing the equipment outright, to begin with. However, it should be noted that ExecuTech Lease Group also leases POS systems, ATMs, and check imaging hardware.

Non-Cancellable Conditions

If a business attempts to cancel the agreement before the full term has expired, that client will still owe the remaining monthly payments for the life of the lease. The full amount may be withdrawn from the client’s bank account in one lump sum, or it may be withdrawn each month until the lease is fulfilled. The contract’s specific language regarding termination is as follows:

You cannot cancel this Lease during the Lease Term for any reason. You do not have a free trial period. Your duty to make the monthly lease payments is absolute, unconditional and irrevocable and is not subject to any offset, deduction, defense or counterclaim, notwithstanding that the Equipment is damaged or lost, or you no longer use, need or want the Equipment, or you return the Equipment to us (except as provided in Section 14 on page 3 of this Lease), or for any other reason.

This language is worded so as to ensure that no client can exit the lease without paying it in full. It is also important for business owners to note another portion of the lease agreement:

No attempt at oral modification or rescission of this lease or any term thereof will be binding upon the parties. See Section 19 on Page 4 hereof. BY SIGNING THIS LEASE, THE UNDERSIGNED LESSEE ACKNOWLEDGES READING ALL 4 PAGES OF THIS LEASE, THAT ALL BLANK TERMS ON PAGE 1 WERE FILLED IN AT THE TIME OF SIGNING, THAT LESSEE HAS BEEN GIVEN A COPY OR AN OPPORTUNITY TO MAKE A COPY OF THE LEASE AND THAT LESSEE AGREES TO BE BOUND BY ALL THE TERMS OF THIS LEASE.

Two common ExecuTech Lease Group complaints among clients that are trying to exit an equipment lease are that they did not receive full documentation or that they were misled by sales representatives. This section of the lease agreement directly addresses those possibilities by releasing ExecuTech from any promises made by a sales agent. For this reason, businesses that sign up for an ExecuTech lease should disregard all sales claims that conflict with the actual language in the contract.

Purchase Instead of Leasing Equipment

In the vast majority of cases, we do not advise businesses to sign equipment leases. Most credit card terminals can be purchased for less than $500, which is far less than the cost of a long-term equipment lease. Leasing equipment can provide a handful of benefits, but these perks are far outweighed by a lease’s exorbitant cost and ironclad legal obligations. We encourage business owners to check out our list of the providers of the best merchant services.

Executech Lease Group Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms Yes

Third-Party Resellers

ExecuTech does not appear to market directly to businesses. Instead, the company primarily advertises to ISOs and independent sales agents who might be interested in reselling ExecuTech lease agreements. This sales structure typically results in a large number of client complaints, but there are very few negative ExecuTech Lease Group reviews at this time. One ExecuTech Lease Group review mentions nondisclosure of lease terms by an independent ExecuTech sales agent, is typical of providers like Northern Leasing Systems, First Data Global Leasing, and Ladco Leasing. However, there are not many ExecuTech Lease Group complaints of this nature. This compares favorably to our list of best credit card processors.

Bundled with Alpine Contracts

ExecuTech shares ownership and an address with Alpine Payment Systems, a poorly rated provider on CPO. Alpine Payment Systems is the subject of numerous complaints related to misrepresentation of fees, aggressive sales tactics, and selective disclosure of contract terms. This complaint thread indicates that some Alpine sales representatives are also selling ExecuTech lease agreements, which increases the likelihood that businesses could sign up for an ExecuTech lease without knowing the full terms. This is cause for concern due to ExecuTech’s standard lease agreement, which is a non-cancellable, multi-year term that can cost thousands over the life of the lease.

Some Cause for Concern

ExecuTech’s low complaint total has raised its grade to a “B” in this category, but the structure of its lease agreement and its connections to Alpine Payment Systems are preventing it from entering “A” territory for now. If you believe you may be overpaying on your monthly bill, we advise you to seek a fee reduction audit from an independent third party.

Our Executech Lease Group Review Summary

Our Final Thoughts

ExecuTech Lease Group is a credit card processing equipment leasing provider with customer reviews complaining of non-cancellable lease terms that were not verbally disclosed. The company has a remarkably low complaint rate compared to its competitors despite the fact that it offers more or less identical contract terms. ExecuTech’s grade may be subject to change as we receive more client feedback about the company. In the event a client decides to lease equipment through the company, they should pair its service with a merchant account from a highly-rated payment processor.

If you found this article helpful, please share it!

Testimonials & Complaints

How Did Executech Lease Group Treat You?

3 User Reviews

  • Sara Lee

    Big Guys Restoration and Flooring

    We are caught in a terrible situation with Executech. We got railroaded by Retail Cloud into leasing six POS terminals for our carpet cleaning vans. By the time we realized that it was a trick, it was too late. Now we are stuck paying $450 a month for 4 years. By the end of the lease we will have paid $21,600 for the POS devices and we still will not own them. We should have never agreed to this. It is such a rip off. They should not be allowed to charge these exorbitant rates and the merchant has no way to get out of it.

  • John Fitzgerald

    Sold their contracts to Northern Leasing which is under investigation and has many lawsuits for scamming family owned businesses on high priced contracts and make it impossible to cancel them. They are either a subsidiary or also involved with them.

Tell Us How They Treated You

Sharing your experience influences our rating and helps other business owners make informed decisions. Please take a moment to tell us if they are serving you well. Your email address will never be published, shared or sold. We only use it to authenticate that you are a real person and, if you select the option for it, to let you know if someone replies to your comment. Required fields are marked *

Comments must contain details about your experience. Please do not use ALL CAPS. Self-promotion, marketing content, or contact information of any kind will not be published. By submitting a comment, you are agreeing to our Comment Policy

Copyright

Copyright © 2024 CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.