Ladco Global Leasing Solutions Review

Ladco Leasing Overview

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An Elavon-Owned Equipment Lease Provider

LADCO Global Leasing Solutions is a credit card processing equipment lease provider for merchant accounts that has been in business for over 25 years. The company appears to be either a subsidiary or a DBA of Elavon and is the primary source of equipment leases sold by Elavon, making it a very large lease provider.

Location and Ownership

When active, LADCO’s website stated that its headquarters is located in Knoxville, Tennessee, but many other sources suggest that the company is located at 555 St. Charles Dr., Thousand Oaks, California 91360. A debt collection service called American Recovery Service Incorporated (ARSI) is also located in the same facility and, according to Better Business Bureau complaints, occasionally collects on outstanding merchant account payments. It is unclear at this time whether Ladco and ARSI are somehow affiliated. Like Elavon, LADCO Global Leasing Solutions is owned by U.S. Bancorp. Andy Cecere is the CEO U.S. Bancorp.

Ladco Global Leasing Solutions Review Table of Contents

  • Costs & Contract: Ladco typically offers a 48 to 60-month lease that cannot be canceled without paying out the remaining months of the lease.
  • Complaints & Service: Ladco Leasing has received more than 250 public complaints.
  • BBB Rating: Ladco Leasing does not have a rating with the Better Business Bureau at this time.
  • Sales & Marketing: Ladco Leasing allows independent sales reps to resell its equipment leases and has received a high number of complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Ladco Global Leasing Solutions
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Products & Services Offered

  • Credit card processing machines
  • Check processing equipment
  • Check imaging equipment
  • ATM placement
  • POS systems

Types of Businesses Served

  • Retail

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Ladco Leasing Rates, Fees, and Costs

Key Points

Swiped Rate N/A
Keyed-in Rate N/A
Early Termination Fee Liquidated Damages
PCI Compliance Fee N/A
Equipment Lease Terms Up To 60 Months (locked)

Costly Non-Cancellable Leases

The standard LADCO lease appears to be a non-cancellable 48-month agreement, although leases can range from 12 months to 60 months in length. Since they are non-cancellable, these leases ensure that merchants will be on the hook for the entire cost of the contract from the second they sign, no matter what. The overwhelming consensus among merchants is that these equipment leases are very expensive compared to the actual cost of equipment, ultimately costing thousands for technology that can be had for a few hundred dollars.

If a merchant wishes to cancel their Ladco lease, they must either pay out the remainder of the contract and return the equipment or pay out the remainder of the contract and purchase the equipment. Either way, a merchant will owe the lease’s remaining cost upon cancellation.

Highly Unfavorable Contract Terms

We believe that these equipment leases are unreasonably expensive, unfairly structured, and (in general) deceptively sold. Merchants are not advised to lease equipment under the terms offered by LADCO, as they will usually be better off purchasing equipment outright through a top-rated credit card processor. Ladco’s policies are similar to those of Northern Leasing, another company that has received low scores in this category.

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Response from Ladco Leasing

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Ladco Leasing Complaints & Customer Reviews

Key Points

Total Online Complaints 250+
Live Customer Support Yes
Most Common Complaint Hidden Fees

Sky-High Complaint Total

Ladco Leasing is currently showing over 250 complaints across various consumer protection websites. More than 150 of these complaints explicitly refer to the company as a scam or ripoff. Furthermore, many Elavon complaints refer to the company’s long term non-cancellable equipment leases, which implicate Ladco in hundreds of more complaints. Common themes echoed by complainants include nondisclosure of contract length, harsh cancellation policies, excessive monthly fees (ranging from $50 to $90), poor or unreachable customer service, and aggressive collections practices. Ladco does not appear to have issued rebuttals to the majority of these complaints.

Ladco Lawsuits

In 2012, Ladco settled a lawsuit with the Ventura County District Attorney’s Office. The District Attorney’s Consumer and Environmental Protection Unit took action against the company alleging that their Thousand Oaks’ office had misrepresented the terms and lengths of lease agreements. The suit went on to asset that the company went as far as forging signatures to execute leases. Ladco paid $418,000 as part of the settlement agreement.

Ladco Customer Support Options

Most merchants report that they are unable to resolve their Ladco complaints through Elavon, as the two entities insist on having separate customer service lines. Overall, it is difficult (if not completely impossible) to find a positive review about Ladco Leasing. Merchants can expect better service levels from a top-rated payment processor for customer support.

Do you have a complaint or testimonial about Ladco Leasing? Make your voice heard before you go!

Response from Ladco Leasing

Are you a representative of Ladco Global Leasing Solutions? Add your voice to this section for free!

Ladco Leasing BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Not Currently Rated by the BBB

Ladco Leasing currently does not have a rating with the Better Business Bureau and is not BBB-accredited. Although the BBB maintains a profile for Ladco , it appears that most complaints about Ladco are instead filed to Elavon’s BBB profile. The BBB’s Ladco profile therefore is of little value when assessing the company’s performance, and we will not factor it into this review.

How has Ladco Leasing treated you? Tell us about it here!

Response from Ladco Leasing

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Bundled with Elavon Merchant Accounts

Ladco appears to primarily market its products by packaging them with Elavon merchant account contracts. Because of this strategy, many merchants complain that they didn’t even realize they were signing a lease with Ladco when they first signed their credit card processing agreements. This also means that the details of Ladco’s leases are often not fully communicated by sales agents, since they are considered to be part of the overall merchant services package.

Widespread Nondisclosure Complaints

Multiple negative Ladco Leasing reviews mention nondisclosure of lease length and cost, and the company’s official materials go to great lengths not to mention the company’s close ties to Elavon. Given Ladco’s complaint record and less-than-straightforward signup procedures, we are assigning Ladco a “D” for its marketing practices. If you are worried about misrepresentation in your contract terms, we recommend seeking a third-party statement audit to take a second look at your agreement.

Did you get what you expected from Ladco Leasing? Tell us why, or why not.

Response from Ladco Leasing

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Ladco Leasing Logo

Our Opinion of Ladco Leasing

Poorly Rated in Every Category

Ladco rates very poorly as an equipment lease provider due to its long-term, non-cancellable leases, deceptive sales practices, expensive equipment, and high complaint volume. The company can improve its rating by ensuring that merchants understand its lease terms before signup, lowering the overall cost of its leases, providing responsive and helpful customer service, and reducing its number of complaints. Merchants are advised to read any contract with Ladco Leasing or one of its partner companies very carefully, and Elavon merchants are strongly encouraged to check their agreements for any mention of Ladco .

We rely on your feedback about Ladco Leasing to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

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47 Reviews Leave Your Review for Ladco Leasing Below

  1. BestAppliance says:

    Ladco bills us each month for equipment we don’t use. Help stop this.

    1. Brian Clark says:


      Unfortunately that’s likely because most equipment lease agreements run for the course of the contract regardless of whether or not they are used. Be sure to review your lease agreement to identify whatever window exists when you can close the account to avoid an automatic renewal.

  2. Debra L Hegarty says:

    I have had my machine for three years and have never had an issue. I love machines I don’t have to think about. My 3 year old business is closing for who knows how long (covid–19) so I am cancelling everything that costs me money. It turns out that my lease is up and I now own the machine. This makes me happy cuz I know that when I’m ready to start back up, I have a great credit card machine. I was very shocked to see that Ladco has such a bad rating. Like I said, never had a problem.

  3. Danita says:

    Almost four years ago, I sat down with a merchant services rep at my bank – the bank I TRUSTED – and signed up with what I thought was their – the bank I TRUSTED – merchant services. I was told that I would receive a credit card machine, even though our Square was just enough for us at the time; however, using merchant services would require us to use this particular CC machine. That day turned out to be one of the worst of my life! Unbeknownst to me, all of the services I signed my business up for that day were not affiliated with my bank. I came to learn that Ladco would continue billing me for equipment that I have NEVER used, even after I canceled the merchant services account through my bank. I hate Ladco Leasing and everything their crooked a**** stand for. It’s amazing that they’re still able to s**** people over with their shady business antics and ridiculous fees.

  4. Jason Sassano says:

    The absolute worst company I have had to deal with. Be warned, this company is out to burn you and they will!

    1. Brian Clark says:


      Long term equipment leases are certainly a contract terms to avoid when considering a merchant account. This article may help you in the future: Best Merchant Accounts for equipment rental.


  5. Dave Gaetke says:

    Got hooked into a 48 month lease, cant get out of it, even though I cancelled the service and sent my credit card machine back unused. So I’m now paying every month for nothing.

  6. John says:

    Stay away stay away stay away! Cannot stress it enough, lots of hidden fees, things you have never seen before, waste of money, scammers

    This post will help: Best EMV Terminals


  7. Elaine Chang says:

    Hidden fees, ridiculous extra annual fee for terminal rental.

    This post will help: Find and Eliminate Hidden Fees From Your Monthly Bill


  8. Mr Eric says:

    Totally ripoff, Ladco and their sales agent provided by regions bank are scammers. be aware, never have I delat with any company that in inhumain as Ladco. Its a day light robbery. But what goes arround comes around. Ladco your day is coming.

    This post will help: Cancelling a Merchant Account Without Paying a Fee


  9. Johnette Segreto says:

    This is a horrible and expensive company. They make false claims and grossly overcharge. Ive been paying on a machine i cannot use for over 2 years.

    From The Editor
    This Post Might Help: Cancelling a Merchant Account Without Paying a Fee

  10. Keith Hogan says:

    This compant put me on a 2 year lease, now they say its 4 year lease and Icant get out of contract. I have 3 credit cards machings which half the time dont work and only need 1 or 2 of them because my small business is slow now . They wont let me return 1 of them , even after 2 years , but will let me get more machines. Dont go with this company , they lyers about the contracts and will ruin your credit if you leave lease.They charge for machines and prossing and different amounts for the cards being used . I have to pay hundreds every month to use them . Even if i just run 10 cards a month.

    From The Editor
    This Post Might Help: Cancelling a Lease Agreement Without Paying a Fee

  11. Marisol Hidalgo says:

    Oh Lord, I can’t believe I didn’t check the reviews before signing this lease. I enrolled for merchant services through my Costco membership. Nothing was true about this deal. I ended up canceling the service and now I’m stuck with this stupid monthly lease with LADCO that I cannot get rid off. I have to pay 3 more years for an equipment I no longer use or pay $2000 to get out of the contract. The only thing left to do now is closing the checking account where they take the payments out… I CAN’T BELIEVE I FELL FOR THIS. COSTCO and ELAVON should take responsibility for having people ripped off by these scammers!!!!

    From The Editor
    This Post Might Help: Cancelling a Merchant Account Without Paying a Fee

    1. LISA BIRD says:

      If you arE a Costco member please take your situation to the Corporate Costco headquarters as far up as you can. The more complaints the better!

      This post will help: How to Report Bad Credit Card Processors

      – Phillip

  12. Corey Rickrode says:

    absolute worst merchant company in the US, between them and their associate company elevon they should all be indicted for bank fraud and theft. Trying to end the lease is a nightmare, with threats etc. Never ever work with this scam company.

    From The Editor
    This Post Might Help: Cancelling a Merchant Account Without Paying a Fee

  13. Christina says:

    This company has an annual fee that they can take at anytime over drawing us. Also other fees. Our banks person was misleading. We are a new business and so disgusted. 0 for review.

    From The Editor
    This Post Might Help: Let Us Eliminate Fees From Your Contract For You

  14. Chris says:

    USB (who btw way owns both Elevon and Ladco Leasing, shocker I know…) sold my wife merchant services and a 4 year lease on a CC processing machine from Ladco.

    She will end up paying over $4k for a $200 machine over it’s life. We are constantly battling arbitrary and incorrect fees on the account. In our opinion all three of these companies are nothing more than commission driven scam artists.

    Do not walk, run. Run like the wind.

    Do not make our mistakes, do your research!

    There is MUCH more that could be told here, but that is all I have time for.

  15. Christopher says:

    US Bank associate themselves with this rip off company. If I were you, I’d leave this company and US Bank as quickly as possible. US Bank pimps our it’s new business customers to Ladco Leasing. I never took possession of the equipment Ladco tried to force on me through their relationship with US Bank. The equipment was returned to US Bank unopened and my business filed for bankruptcy.

    Beware of US Bank and Ladco leasing

  16. Chris says:

    This company is a scam! Beware, they use bullying tactics and threats even after you notify them that you’ve declared bankruptcy. I gave them the US Case number and they continue to call harassing me.

    I’ve filed countless complaints the US Attorneys Office, BBB, US Bankrupty Court and Trustee!

  17. Rob says:

    Better hope you don’t have to leave your contract early, after over 3 years with 9 months left had to pay over $200.00

  18. Sassano says:

    Absolutely the worst company to deal with, be careful!!!

  19. Michiele says:

    This the worst merchant account
    Never answer the phone.
    The card processor stopped working at least a year ago. I am disappointed, how I allowed them to withdraw from my checking account month $42.00
    Don’t do it, do not get involved eith Ladco no matter what they try and con you in.

  20. Shelley says:

    Terrible customer service on more than one occurrence.
    Was even surprised to find out when I asked to speak to a supervisor the person said they were the floor supervisor. I would not recommend this company or overpriced/charged product. Go with Lawpay.

  21. Brian Bendix says:

    Worst decision I have ever made in our 34 years of business was to get crooked into their lopsided agreement to lease their card machine! They hook you on low merchant processing fees then completely bend you over on the lease on the processing machine! Even after I changed merchant processing company’s the lopsided lease went on for a couple of years that I could not get out of….FYI this is the 1st review I have EVER posted!

  22. Mark Bongiorni says:

    I just got hit with a $25.00 administration fee from these jackals. All I can say is, I was foolish enough to trust my bank when they recommended Elavon and through Elavon, Ladco. Read the reviews. It is all true. Maybe worse.

  23. Kathy says:

    Very bad customer service, downloads “burned out the machine, I canceled for failure for prompt and efficient service,,, yet I still have to pay the balance of the contract. Somebody will get you Ladco, and YOU will get Your JUST Dues..

  24. Kristi says:

    Beyond HORRIBLE customer service. Right off the bat they increased my agreed upon rate by $10 I was told this was for insurance and if I wanted it waived I had to contact them to get it reversed. GOOD LUCK! They do NOT answer phone calls or emails. Unfortunately I was unlucky enough to get involved with this company 2nd hand thru Elavon (like so many others) so trying to get anything fixed is a nightmare. I would give negative starts if I could.

  25. Cristina Fetila says:

    THEY ARE THIEVES! Please do yourself a favor and stay as far away as possible. They are lying to they costumers about the terms of the lease and they become verbally aggressive when you ask questions about it. They said that they don’t care about all these bad customer reviews because “”they are lies”. So, all of us are lying! If you care about your money, please don’t give it to this SCAM company!

  26. benjamin Jones says:

    I truly believe we need to get a class action lawsuit going for these thieves. I never received a termination letter, have paid for equipment I haven’t used for the past two years and when I contacted them after four months of overpayment (waiting for the letter) they still scammed me for an additional $104 to pay off the contract. Long live Square!!!

    1. Cristina Fetila says:

      That is very true! I am going through this now. I wish we can do something about it!

  27. Michael says:

    Same kinda review here with the exception that I fell for the trap. Had a choice to buy veriphone vx520 for $2800 or lease it monthly. Didn’t have the 28k to blow so I opted to lease for 24 months. Apparently the salesman wrote in 48 months and I neglected to catch it. Any way my lease is for $84 per month. That’s $4032.00!!! I did some checking after the fact and found a brand new vx520 for $120. I bought it and was told by Elavon that I am liable for the total lease and wouldn’t let me out of it.
    I presume you all know that Elavon is owned by US Bank. They don’t advertise this because of the shifty service from Elavon.
    I have an old saying that I go by now.
    Fuck me once, shame on you
    Fuck me twice, shame on me

  28. Kathy Smithson says:

    We sold our business and Ladco continued to charge us for equipment returned, which was NEVER reviewed with us when the contract was presented.

  29. Fei says:

    It is very bad company. Double charge me for the lease. Never do business with this company again ever

  30. tom says:

    I have to echo all the negative comments, the equipment is not top of the line and the service and cost are not up to what you can get elsewhere. As others have said, AVOID this company and the processing service. There is no way to get out of the excessive lease.

  31. richard says:

    According to the CCC (canadian code of conduct) under the FCAC (financial consumer agency of canada) certain conditions will allow you to get out of leases. Feel free to contact me

    1. Rosalba Mancuso says:

      Please help me get out of ladco

      I was naive to think the sales agent was looking out for my best interest! I was fine where i was…now im stuck with ladco for 4 years im literally crying! Sales agent at Elavon told me i can cancel at anytime…what a mess

      1. Brian Clark says:


        Unfortunately, Ladco is notorious for including a liquidated damages clause in its early termination fee. This is one of money contract terms to avoid.

  32. Brenda says:

    Is the worst decision that I could get done for my business, after your are in the contract, theres no more “customer service” … No body helps and no body treat you as a customer

    Are you with Ladco? Learn how to resolve this complaint.

  33. John Piller says:

    Absolutely the Worst Company Ever. They have been Charging me $49.50 a Month for over a Year for a Card Reader that they Cant Fix. They NEVER Sent a Replacement or any information as to how to cancel this account until Today. And I have to Pay to return their Broken Equipment. Consumer Beware. Customer Service is a Joke. GO SOMEWHERE ELSE. You Have Been Warned. NO REFUNDS OFFERED. F- Rating.

    Are you with Ladco? Learn how to resolve this complaint.

  34. LADCO are, in my humble opinion simply the worst company in the world. We have been left without a terminal for almost 4 weeks and they simply do not care. They also expect me to maintain our contract even though they are not providing a service. They simply say talk to the people who make your terminal… avoid this company they are rubbish.

  35. My experience has been the same as commented above, when the terminal went down, they washed there hands of it and said call the manufacturer, I asked what was this money I was paying them every month for, they said financing??
    I was not aware I signed up for a 5 year lease when I signed up with Endtrust as my credit card merchant services. Is there anyway we can get a class action suit against this company, I was told the terminal was free, when the bill came, I called the sales person, they said, no you are saving so much money it is like having it for free??

  36. Vic says:

    We are getting ripped off for $99.10 per month for a credit card machine that we can get for free. They also charge a yearly fee and County property tax. I blame this ripoff on the sales person that signed us up for this. I guess they are not thinking of a customers best interest. We were first time store front owners and feel totally scammed by Ladco. They are horrible to work with IF you can get them on the phone. They will not settle as someone mentioned earlier. Whatever you do do not sign anything with Ladco Leasing, Elavon, Zoe Inkas. Total ripoff. Our total loss is over $5,000. That is a lot to this small business owner.

  37. dave derus says:

    being burned by LADCO Leasing like so many other people. As far as I’m concerned, Elevon should be held responsible for this because of the non-disclosure in Elevon documents. Is there any solution tho this?

  38. Kathy Jepsen says:

    My company was sold and the location closed after one year. Ladco requires the continued payment for the lease for a full 4 years and will not even reduce the contract cancellation fee or settle for a lesser amount of cash payment up front to resolve the cancellation. I have continued to pay $60 a month for a year now and have 2 years left to continue paying. This equipment I am paying so much for is the credit card processing machine which is provided free with many other processing companies. I didn’t know that when I opened my business and trusted my bank representative who set us up with Elavon and Ladco Lease. So they will continue to make $60 a month for another 2 years and the equipment is sitting in my closet at home for another two years. Buyer beware of leasing anything……many other providers offer equipment free.

  39. Tim and Darcy Salo says:

    Do not sign up with Ladco or Inkas or Elavon. They have terrible service, they will misreoresent there services and costs and want you to lease a credit card swiping terminal for 48 months. You can buy these units for under a coupkle of hundred dollars. Go through your bank! These people are scam artists!

    1. Sherry Dease says:

      Very unhappy with the deception this company leads, Ladco has several companies they hide behind, while trying to transfer a lease they contacted me from another name, hooked me saying I can return the machine within the month and the conversion was being recorded. Meanwhile they didn’t disclose that they were under Ladco while I was trying to get approved by the same company, how do I get out of this

      1. Brian Clark says:


        This article may help: Canceling a merchant account without paying a fee.


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