Ladco Global Leasing Solutions Review

Overview

Ladco Global Leasing Solutions (formerly ladco.com, no website currently active) is a credit card processing equipment lease provider that has been in business for over 25 years. The company appears to be either a subsidiary or a DBA of Elavon and is the primary source of equipment leases sold by Elavon, making it a very large lease provider. Ladco’s website states that its headquarters is located in Knoxville, Tennessee, but many other sources suggest that the company is located at 555 St. Charles Dr., Thousand Oaks, California 91360. A debt collection service called American Recovery Service Incorporated (ARSI) is also located in the same facility and, according to Better Business Bureau complaints, occasionally collects on outstanding merchant account payments. It is unclear at this time whether Ladco and ARSI are somehow affiliated. Like Elavon, Ladco Global Leasing Solutions is owned by U.S. Bancorp.

Key Points

  • Sales & Marketing: Ladco Leasing allows independent sales reps to resell its equipment leases and has received a high number of complaints about its sales practices.
  • Costs & Contract: Ladco Leasing typically offers a 48- to 60-month lease that cannot be cancelled without paying out the remaining months of the lease.
  • Complaints & Service: Ladco Leasing has received more than 200 public complaints.
  • BBB Rating: Ladco Leasing does not have a profile with the Better Business Bureau at this time.
  • Rates & Fees: How Merchants Got The Best Rates With Ladco Leasing

Ladco Products and Services

  • Credit card processing machines
  • Check processing equipment
  • Check imaging equipment
  • ATM placement
  • POS systems

Industries

  • Retail
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Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Ladco appears to primarily market its products by packaging them with Elavon merchant account contracts. Because of this strategy, many merchants complain that they didn’t even realize they were signing a lease with Ladco when they first signed their credit card processing agreements. This also means that the details of Ladco’s leases are often not fully communicated by sales agents, since they are considered to be part of the overall merchant services package. Multiple negative Ladco Leasing reviews mention nondisclosure of lease length and cost, and the company’s official materials go to great lengths not to mention the company’s close ties to Elavon. Given Ladco’s complaint record and less-than-straightforward signup procedures, we are assigning Ladco a “D” for its marketing practices.

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Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee Liquidated Damages
PCI Compliance Fee Variable
Equipment Lease Terms Variable

The standard Ladco lease appears to be a non-cancellable 48-month agreement, although leases can range from 12 months to 60 months in length. Because they are non-cancellable, these leases ensure that merchants will be on the hook for the entire cost of the contract from the second they sign, no matter what. The overwhelming consensus among merchants is that these equipment leases are very expensive compared to the actual cost of equipment, ultimately costing thousands for technology that can be had for a few hundred dollars. If a merchant wishes to cancel their Ladco lease, they must either pay out the remainder of the contract and return the equipment or pay out the remainder of the contract and purchase the equipment. Either way, a merchant will owe the lease’s remaining cost upon cancellation.

We believe that these equipment leases are unreasonably expensive, unfairly structured, and (in general) deceptively sold. Merchants are not advised to lease equipment under the terms offered by Ladco, as they will usually be better off purchasing equipment outright through a third party. Ladco’s policies are similar to those of Northern Leasing, another company that has received low scores in this category.

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Complaints & Service

Key Points - Complaints & Service

Total Online Complaints 200+
Live Customer Support Yes
Most Common Complaint Hidden Fees

Ladco Leasing is currently showing approximately 200 complaints across various consumer protection websites, most of which explicitly refer to the company as a scam or ripoff. Common themes echoed by complainants include nondisclosure of contract length, harsh cancellation policies, excessive monthly fees (ranging from $50 to $90), poor or unreachable customer service, and aggressive collections practices. Ladco does not appear to have issued rebuttals to the majority of these complaints.

Most merchants report that they are unable to resolve their Ladco complaints through Elavon, as the two entities insist on having separate customer service lines. Overall, it is difficult (if not completely impossible) to find a positive review about Ladco Leasing.

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BBB

As of this review, we are unable to locate a listing for Ladco Global Leasing Solutions with the Better Business Bureau. The BBB appears to have classified Ladco as an alternate business name of Elavon, making it difficult to determine how many complaints have been filed against Ladco itself. Although there is no reason to believe that Ladco would earn a high BBB score if it received its own profile, we are withholding a BBB rating from our overall rating of the company at this time.

Ladco Leasing Logo

Ladco Bottom Line

Ladco rates very poorly as an equipment lease provider due to its long-term, non-cancellable leases, deceptive sales practices, expensive equipment, and high complaint volume. The company can improve its rating by ensuring that merchants understand its lease terms before signup, lowering the overall cost of its leases, providing responsive and helpful customer service, and reducing its number of complaints. Merchants are advised to read any contract with Ladco Leasing or one of its partner companies very carefully, and Elavon merchants are strongly encouraged to check their agreements for any mention of Ladco.

Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.

Schedule a Consultation with Phillip

17 Reviews Leave Your Review Below

  1. Beyond HORRIBLE customer service. Right off the bat they increased my agreed upon rate by $10 I was told this was for insurance and if I wanted it waived I had to contact them to get it reversed. GOOD LUCK! They do NOT answer phone calls or emails. Unfortunately I was unlucky enough to get involved with this company 2nd hand thru Elavon (like so many others) so trying to get anything fixed is a nightmare. I would give negative starts if I could.

  2. THEY ARE THIEVES! Please do yourself a favor and stay as far away as possible. They are lying to they costumers about the terms of the lease and they become verbally aggressive when you ask questions about it. They said that they don’t care about all these bad customer reviews because “”they are lies”. So, all of us are lying! If you care about your money, please don’t give it to this SCAM company!

  3. I truly believe we need to get a class action lawsuit going for these thieves. I never received a termination letter, have paid for equipment I haven’t used for the past two years and when I contacted them after four months of overpayment (waiting for the letter) they still scammed me for an additional $104 to pay off the contract. Long live Square!!!

  4. Same kinda review here with the exception that I fell for the trap. Had a choice to buy veriphone vx520 for $2800 or lease it monthly. Didn’t have the 28k to blow so I opted to lease for 24 months. Apparently the salesman wrote in 48 months and I neglected to catch it. Any way my lease is for $84 per month. That’s $4032.00!!! I did some checking after the fact and found a brand new vx520 for $120. I bought it and was told by Elavon that I am liable for the total lease and wouldn’t let me out of it.
    I presume you all know that Elavon is owned by US Bank. They don’t advertise this because of the shifty service from Elavon.
    I have an old saying that I go by now.
    Fuck me once, shame on you
    Fuck me twice, shame on me

  5. We sold our business and Ladco continued to charge us for equipment returned, which was NEVER reviewed with us when the contract was presented.

  6. I have to echo all the negative comments, the equipment is not top of the line and the service and cost are not up to what you can get elsewhere. As others have said, AVOID this company and the processing service. There is no way to get out of the excessive lease.

  7. According to the CCC (canadian code of conduct) under the FCAC (financial consumer agency of canada) certain conditions will allow you to get out of leases. Feel free to contact me

  8. Absolutely the Worst Company Ever. They have been Charging me $49.50 a Month for over a Year for a Card Reader that they Cant Fix. They NEVER Sent a Replacement or any information as to how to cancel this account until Today. And I have to Pay to return their Broken Equipment. Consumer Beware. Customer Service is a Joke. GO SOMEWHERE ELSE. You Have Been Warned. NO REFUNDS OFFERED. F- Rating.


    Are you with Ladco? Learn how to resolve this complaint.

  9. LADCO are, in my humble opinion simply the worst company in the world. We have been left without a terminal for almost 4 weeks and they simply do not care. They also expect me to maintain our contract even though they are not providing a service. They simply say talk to the people who make your terminal… avoid this company they are rubbish.

  10. My experience has been the same as commented above, when the terminal went down, they washed there hands of it and said call the manufacturer, I asked what was this money I was paying them every month for, they said financing??
    I was not aware I signed up for a 5 year lease when I signed up with Endtrust as my credit card merchant services. Is there anyway we can get a class action suit against this company, I was told the terminal was free, when the bill came, I called the sales person, they said, no you are saving so much money it is like having it for free??

  11. We are getting ripped off for $99.10 per month for a credit card machine that we can get for free. They also charge a yearly fee and County property tax. I blame this ripoff on the sales person that signed us up for this. I guess they are not thinking of a customers best interest. We were first time store front owners and feel totally scammed by Ladco. They are horrible to work with IF you can get them on the phone. They will not settle as someone mentioned earlier. Whatever you do do not sign anything with Ladco Leasing, Elavon, Zoe Inkas. Total ripoff. Our total loss is over $5,000. That is a lot to this small business owner.

  12. being burned by LADCO Leasing like so many other people. As far as I’m concerned, Elevon should be held responsible for this because of the non-disclosure in Elevon documents. Is there any solution tho this?

  13. My company was sold and the location closed after one year. Ladco requires the continued payment for the lease for a full 4 years and will not even reduce the contract cancellation fee or settle for a lesser amount of cash payment up front to resolve the cancellation. I have continued to pay $60 a month for a year now and have 2 years left to continue paying. This equipment I am paying so much for is the credit card processing machine which is provided free with many other processing companies. I didn’t know that when I opened my business and trusted my bank representative who set us up with Elavon and Ladco Lease. So they will continue to make $60 a month for another 2 years and the equipment is sitting in my closet at home for another two years. Buyer beware of leasing anything……many other providers offer equipment free.

  14. Do not sign up with Ladco or Inkas or Elavon. They have terrible service, they will misreoresent there services and costs and want you to lease a credit card swiping terminal for 48 months. You can buy these units for under a coupkle of hundred dollars. Go through your bank! These people are scam artists!

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