Ladco Global Leasing Solutions Review

Overview

Ladco Global Leasing Solutions (formerly ladco.com, no website currently active) is a credit card processing equipment lease provider that has been in business for over 25 years. The company appears to be either a subsidiary or a DBA of Elavon and is the primary source of equipment leases sold by Elavon, making it a very large lease provider. Ladco’s website states that its headquarters is located in Knoxville, Tennessee, but many other sources suggest that the company is located at 555 St. Charles Dr., Thousand Oaks, California 91360. A debt collection service called American Recovery Service Incorporated (ARSI) is also located in the same facility and, according to Better Business Bureau complaints, occasionally collects on outstanding merchant account payments. It is unclear at this time whether Ladco and ARSI are somehow affiliated. Like Elavon, Ladco Global Leasing Solutions is owned by U.S. Bancorp.

Key Points

  • Sales & Marketing: Ladco Leasing allows independent sales reps to resell its equipment leases and has received a high number of complaints about its sales practices.
  • Costs & Contract: Ladco Leasing typically offers a 48- to 60-month lease that cannot be cancelled without paying out the remaining months of the lease.
  • Complaints & Service: Ladco Leasing has received more than 200 public complaints.
  • BBB Rating: Ladco Leasing does not have a profile with the Better Business Bureau at this time.
  • Rates & Fees: How Merchants Got The Best Rates With Ladco Leasing

Ladco Leasing Products and Services

  • Credit card processing machines
  • Check processing equipment
  • Check imaging equipment
  • ATM placement
  • POS systems

Industries

  • Retail

Response from Ladco Leasing

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Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Ladco appears to primarily market its products by packaging them with Elavon merchant account contracts. Because of this strategy, many merchants complain that they didn’t even realize they were signing a lease with Ladco when they first signed their credit card processing agreements. This also means that the details of Ladco’s leases are often not fully communicated by sales agents, since they are considered to be part of the overall merchant services package. Multiple negative Ladco Leasing reviews mention nondisclosure of lease length and cost, and the company’s official materials go to great lengths not to mention the company’s close ties to Elavon. Given Ladco’s complaint record and less-than-straightforward signup procedures, we are assigning Ladco a “D” for its marketing practices.

Response from Ladco Leasing

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Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee Liquidated Damages
PCI Compliance Fee Variable
Equipment Lease Terms Variable

The standard Ladco lease appears to be a non-cancellable 48-month agreement, although leases can range from 12 months to 60 months in length. Because they are non-cancellable, these leases ensure that merchants will be on the hook for the entire cost of the contract from the second they sign, no matter what. The overwhelming consensus among merchants is that these equipment leases are very expensive compared to the actual cost of equipment, ultimately costing thousands for technology that can be had for a few hundred dollars. If a merchant wishes to cancel their Ladco lease, they must either pay out the remainder of the contract and return the equipment or pay out the remainder of the contract and purchase the equipment. Either way, a merchant will owe the lease’s remaining cost upon cancellation.

We believe that these equipment leases are unreasonably expensive, unfairly structured, and (in general) deceptively sold. Merchants are not advised to lease equipment under the terms offered by Ladco, as they will usually be better off purchasing equipment outright through a third party. Ladco’s policies are similar to those of Northern Leasing, another company that has received low scores in this category.

Response from Ladco Leasing

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Complaints & Service

Key Points - Complaints & Service

Total Online Complaints 200+
Live Customer Support Yes
Most Common Complaint Hidden Fees

Ladco Leasing is currently showing approximately 200 complaints across various consumer protection websites, most of which explicitly refer to the company as a scam or ripoff. Common themes echoed by complainants include nondisclosure of contract length, harsh cancellation policies, excessive monthly fees (ranging from $50 to $90), poor or unreachable customer service, and aggressive collections practices. Ladco does not appear to have issued rebuttals to the majority of these complaints.

Most merchants report that they are unable to resolve their Ladco complaints through Elavon, as the two entities insist on having separate customer service lines. Overall, it is difficult (if not completely impossible) to find a positive review about Ladco Leasing.

Response from Ladco Leasing

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BBB

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Ladco Leasing currently does not have a rating with the Better Business Bureau and is not BBB-accredited. Although the BBB maintains a profile for Ladco, it appears that most complaints about Ladco are instead filed to Elavon’s BBB profile. The BBB’s Ladco profile therefore is of little value when assessing the company’s performance, and we will not factor it into this review.

Response from Ladco Leasing

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Ladco Leasing Logo

Ladco Leasing Bottom Line

Ladco rates very poorly as an equipment lease provider due to its long-term, non-cancellable leases, deceptive sales practices, expensive equipment, and high complaint volume. The company can improve its rating by ensuring that merchants understand its lease terms before signup, lowering the overall cost of its leases, providing responsive and helpful customer service, and reducing its number of complaints. Merchants are advised to read any contract with Ladco Leasing or one of its partner companies very carefully, and Elavon merchants are strongly encouraged to check their agreements for any mention of Ladco.

Phillip Parker is a former merchant services sales agent who believes the industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. He created this website to help you avoid the bad players, save money on fees, and to get peace of mind with your merchant account. If you would like to help support his work, learn more about our cost reduction service. We can evaluate your statement, tell you exactly how much you're overpaying, and then help you dramatically reduce your fees with your current credit card processor. Looking to switch instead? See our list of the best merchant account providers.

Schedule a Consultation with Phillip

30 Reviews Leave Your Review for Ladco Leasing Below

    Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  1. Marisol Hidalgo says:

    Oh Lord, I can’t believe I didn’t check the reviews before signing this lease. I enrolled for merchant services through my Costco membership. Nothing was true about this deal. I ended up canceling the service and now I’m stuck with this stupid monthly lease with LADCO that I cannot get rid off. I have to pay 3 more years for an equipment I no longer use or pay $2000 to get out of the contract. The only thing left to do now is closing the checking account where they take the payments out… I CAN’T BELIEVE I FELL FOR THIS. COSTCO and ELAVON should take responsibility for having people ripped off by these scammers!!!!

    From The Editor
    This Post Might Help: Cancelling a Merchant Account Without Paying a Fee

  2. Corey Rickrode says:

    absolute worst merchant company in the US, between them and their associate company elevon they should all be indicted for bank fraud and theft. Trying to end the lease is a nightmare, with threats etc. Never ever work with this scam company.


    From The Editor
    This Post Might Help: Cancelling a Merchant Account Without Paying a Fee

  3. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  4. Christina says:

    This company has an annual fee that they can take at anytime over drawing us. Also other fees. Our banks person was misleading. We are a new business and so disgusted. 0 for review.


    From The Editor
    This Post Might Help: Let Us Eliminate Fees From Your Contract For You

  5. Chris says:

    USB (who btw way owns both Elevon and Ladco Leasing, shocker I know…) sold my wife merchant services and a 4 year lease on a CC processing machine from Ladco.

    She will end up paying over $4k for a $200 machine over it’s life. We are constantly battling arbitrary and incorrect fees on the account. In our opinion all three of these companies are nothing more than commission driven scam artists.

    Do not walk, run. Run like the wind.

    Do not make our mistakes, do your research!

    There is MUCH more that could be told here, but that is all I have time for.

  6. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  7. Christopher says:

    US Bank associate themselves with this rip off company. If I were you, I’d leave this company and US Bank as quickly as possible. US Bank pimps our it’s new business customers to Ladco Leasing. I never took possession of the equipment Ladco tried to force on me through their relationship with US Bank. The equipment was returned to US Bank unopened and my business filed for bankruptcy.

    Beware of US Bank and Ladco leasing

  8. Chris says:

    This company is a scam! Beware, they use bullying tactics and threats even after you notify them that you’ve declared bankruptcy. I gave them the US Case number and they continue to call harassing me.

    I’ve filed countless complaints the US Attorneys Office, BBB, US Bankrupty Court and Trustee!

  9. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  10. Rob says:

    Better hope you don’t have to leave your contract early, after over 3 years with 9 months left had to pay over $200.00

  11. Sassano says:

    Absolutely the worst company to deal with, be careful!!!

  12. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  13. Michiele says:

    This the worst merchant account
    Never answer the phone.
    The card processor stopped working at least a year ago. I am disappointed, how I allowed them to withdraw from my checking account month $42.00
    Don’t do it, do not get involved eith Ladco no matter what they try and con you in.

  14. Shelley says:

    Terrible customer service on more than one occurrence.
    Was even surprised to find out when I asked to speak to a supervisor the person said they were the floor supervisor. I would not recommend this company or overpriced/charged product. Go with Lawpay.

  15. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  16. Brian Bendix says:

    Worst decision I have ever made in our 34 years of business was to get crooked into their lopsided agreement to lease their card machine! They hook you on low merchant processing fees then completely bend you over on the lease on the processing machine! Even after I changed merchant processing company’s the lopsided lease went on for a couple of years that I could not get out of….FYI this is the 1st review I have EVER posted!

  17. Mark Bongiorni says:

    I just got hit with a $25.00 administration fee from these jackals. All I can say is, I was foolish enough to trust my bank when they recommended Elavon and through Elavon, Ladco. Read the reviews. It is all true. Maybe worse.

  18. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  19. Kathy says:

    Very bad customer service, downloads “burned out the machine, I canceled for failure for prompt and efficient service,,, yet I still have to pay the balance of the contract. Somebody will get you Ladco, and YOU will get Your JUST Dues..

  20. Kristi says:

    Beyond HORRIBLE customer service. Right off the bat they increased my agreed upon rate by $10 I was told this was for insurance and if I wanted it waived I had to contact them to get it reversed. GOOD LUCK! They do NOT answer phone calls or emails. Unfortunately I was unlucky enough to get involved with this company 2nd hand thru Elavon (like so many others) so trying to get anything fixed is a nightmare. I would give negative starts if I could.

  21. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  22. Cristina Fetila says:

    THEY ARE THIEVES! Please do yourself a favor and stay as far away as possible. They are lying to they costumers about the terms of the lease and they become verbally aggressive when you ask questions about it. They said that they don’t care about all these bad customer reviews because “”they are lies”. So, all of us are lying! If you care about your money, please don’t give it to this SCAM company!

  23. benjamin Jones says:

    I truly believe we need to get a class action lawsuit going for these thieves. I never received a termination letter, have paid for equipment I haven’t used for the past two years and when I contacted them after four months of overpayment (waiting for the letter) they still scammed me for an additional $104 to pay off the contract. Long live Square!!!

    1. Cristina Fetila says:

      That is very true! I am going through this now. I wish we can do something about it!

  24. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  25. Michael says:

    Same kinda review here with the exception that I fell for the trap. Had a choice to buy veriphone vx520 for $2800 or lease it monthly. Didn’t have the 28k to blow so I opted to lease for 24 months. Apparently the salesman wrote in 48 months and I neglected to catch it. Any way my lease is for $84 per month. That’s $4032.00!!! I did some checking after the fact and found a brand new vx520 for $120. I bought it and was told by Elavon that I am liable for the total lease and wouldn’t let me out of it.
    I presume you all know that Elavon is owned by US Bank. They don’t advertise this because of the shifty service from Elavon.
    I have an old saying that I go by now.
    Fuck me once, shame on you
    Fuck me twice, shame on me

  26. Kathy Smithson says:

    We sold our business and Ladco continued to charge us for equipment returned, which was NEVER reviewed with us when the contract was presented.

  27. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  28. Fei says:

    It is very bad company. Double charge me for the lease. Never do business with this company again ever

  29. tom says:

    I have to echo all the negative comments, the equipment is not top of the line and the service and cost are not up to what you can get elsewhere. As others have said, AVOID this company and the processing service. There is no way to get out of the excessive lease.

  30. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  31. richard says:

    According to the CCC (canadian code of conduct) under the FCAC (financial consumer agency of canada) certain conditions will allow you to get out of leases. Feel free to contact me

  32. Brenda says:

    Is the worst decision that I could get done for my business, after your are in the contract, theres no more “customer service” … No body helps and no body treat you as a customer


    Are you with Ladco? Learn how to resolve this complaint.

  33. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  34. John Piller says:

    Absolutely the Worst Company Ever. They have been Charging me $49.50 a Month for over a Year for a Card Reader that they Cant Fix. They NEVER Sent a Replacement or any information as to how to cancel this account until Today. And I have to Pay to return their Broken Equipment. Consumer Beware. Customer Service is a Joke. GO SOMEWHERE ELSE. You Have Been Warned. NO REFUNDS OFFERED. F- Rating.


    Are you with Ladco? Learn how to resolve this complaint.

  35. LADCO are, in my humble opinion simply the worst company in the world. We have been left without a terminal for almost 4 weeks and they simply do not care. They also expect me to maintain our contract even though they are not providing a service. They simply say talk to the people who make your terminal… avoid this company they are rubbish.

  36. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  37. My experience has been the same as commented above, when the terminal went down, they washed there hands of it and said call the manufacturer, I asked what was this money I was paying them every month for, they said financing??
    I was not aware I signed up for a 5 year lease when I signed up with Endtrust as my credit card merchant services. Is there anyway we can get a class action suit against this company, I was told the terminal was free, when the bill came, I called the sales person, they said, no you are saving so much money it is like having it for free??

  38. Vic says:

    We are getting ripped off for $99.10 per month for a credit card machine that we can get for free. They also charge a yearly fee and County property tax. I blame this ripoff on the sales person that signed us up for this. I guess they are not thinking of a customers best interest. We were first time store front owners and feel totally scammed by Ladco. They are horrible to work with IF you can get them on the phone. They will not settle as someone mentioned earlier. Whatever you do do not sign anything with Ladco Leasing, Elavon, Zoe Inkas. Total ripoff. Our total loss is over $5,000. That is a lot to this small business owner.

  39. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  40. dave derus says:

    being burned by LADCO Leasing like so many other people. As far as I’m concerned, Elevon should be held responsible for this because of the non-disclosure in Elevon documents. Is there any solution tho this?

  41. Kathy Jepsen says:

    My company was sold and the location closed after one year. Ladco requires the continued payment for the lease for a full 4 years and will not even reduce the contract cancellation fee or settle for a lesser amount of cash payment up front to resolve the cancellation. I have continued to pay $60 a month for a year now and have 2 years left to continue paying. This equipment I am paying so much for is the credit card processing machine which is provided free with many other processing companies. I didn’t know that when I opened my business and trusted my bank representative who set us up with Elavon and Ladco Lease. So they will continue to make $60 a month for another 2 years and the equipment is sitting in my closet at home for another two years. Buyer beware of leasing anything……many other providers offer equipment free.

  42. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  43. Tim and Darcy Salo says:

    Do not sign up with Ladco or Inkas or Elavon. They have terrible service, they will misreoresent there services and costs and want you to lease a credit card swiping terminal for 48 months. You can buy these units for under a coupkle of hundred dollars. Go through your bank! These people are scam artists!

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