An Elavon Reseller
Costco Merchant Services is the merchant services division of Costco, a well-known wholesale retailer. Costco Merchant Services is actually a reseller of Elavon contracts, and this relationship was indicated clearly on the department’s former website. Elavon is part of U.S. Bank’s (U.S. Bancorp’s) payment services division. This means that businesses that sign up for a merchant account through Costco will receive the processing services of Elavon.
Costco Merchant Services Payment Processing
Costco Merchant Services processes all major debit and credit cards for most business types. Their services include POS systems, EMV card readers and swipers, mobile processing, and online processing solutions.
Costco Location & Ownership
Founded in 1976, Costco’s headquarters are located at 999 Lake Dr. Ste 200, Issaquah, Washington 98027-8982. W. Craig Jelinek is the president and CEO of Costco.
Costco Merchant Services Review
- Costs & Contract: Costco Merchant Services offers a three-year contract through Elavon with no early termination fee.
- Complaints & Service: Costco Merchant Services has received more than 10 public complaints.
- BBB Rating: Costco Merchant Services does not have a profile with the Better Business Bureau at this time.
- Sales & Marketing: Costco Merchant Services does not appear to hire independent sales agents and has received a low number of complaints about its sales practices.
7 Responses
Poor quality machines, poor customer service. Took 3 days to resolve a sim card issue. receipt print tiny, machine battery don’t last a day. We had 4 of them, all such bad build and all stop working due to sim card. Took 3 days of getting transferred around to get new sim cards.
HORRIBLE Service with Elavon! I’m disappointed COSTCO has a partnership with them! I have a ingenico iCT250 I purchased through Costco some years back. Im a small business & only use their merchant services and was in need of software upgrade. So I call technical support for assistance, after 1 hr 45 min support was unable to further assist me and told me to take my devise home to try to do the download at home. So I do that set up at home call leave a message to call me back, they call me back after 30 min, I get transferred they hang up on me, don’t bother to return my call. I attempted to call again (3rd time) leave message elavon call me back in 30 min, I beg the tech support lady pls don’t not transfer me and not call me back. Gave her my number just in case this happened again. She was unable to help me, she “warm”transferred to support I wait for 40 min on the warm transfer. Finally a get help I beg them not to hang up and gave him my cell to call if I get dropped on the support call. On the phone with him gives me hope after he trouble shoots my software (1 hr) then YES he DROPS my call! Doesn’t bother calling me back! Nobody I’m did at this point! What the hell are they doing all day over there. What a dam waste of my off day (I’m a small business trying to get back on my feet) grand total of my wasted day with Elavon Support 4 fricking hours and they did NOTHING and didn’t fix my issue!!!! Costco wake up pls this company is so poorly managed! What a waste of my day! Moving on to a different system. No to cancel all of my account with this merchant!
Elevon has completey defauded our account as well. We are executive members with Costco and are appalled how Costco is able to refer their members to this dishonest company. DO not use their services. I have been on a call for over 4 hours and their employees even refuse to disclose their names. They have fraudulent chargebacks without any letters or client names attached to it and they refuse to give us back our money. They are a scam. Do not use them. WE will be filing a lawsuit against them.
I was defrauded of a great deal of money as a result of processing credit card transactions online. My manager had Elevon confirm the first transaction was valid and continued processing based on confirmation the transaction didn’t raise any flags. Now that the chargebacks have started to pile up, I’m required to pay hundreds of dollars in fees. Additionally, Elevon is withholding money from my account I will not owe for 90 days after the last chargeback. Getting call-backs and names of supervisors has proven exceeding difficult. This is not what one expect from a company that receives $25,000 a year in fees. I strongly recommend exploring alternative options.
BEWARE!!! Elavon does absolutely nothing to represent or stand behind their merchants, so even if they offer slightly lower fees it just isn’t worth it as just one unjustified chargeback more than offsets any savings. We had a cardholder claim they returned an item back in February 2017 – it is now May 2017 – which they did not, and in their chargeback claim provided no documentation whatsoever of any such return. And yet, all Elavon did was route form letters to us ignoring all of the evidence we provided as to the charge, matches on address and security code, and authorization to process the charge. I don’t think they even took the time to read anything, instead just reflexively rolling over to allow this cardholder to commit overt fraud. Complete and total FRAUD. So do business with Elavon at your own risk, especially if you’re a small or medium size business that they take for granted. Of course maybe they take everyone for granted and are just running their own scam pocketing all the savings from their non-existent customer service and pathetically inadequate and incompetent transaction authorizations bordering on outright negligence.
Horrible, stay away! I am AMAZED costco went thru them, I had talked to someone about perhaps going thru Costco payment processing. The person took some info, was going to call me back to fill me in with what they could offer, they charged my credit card $150, I have called them and repeatedly told them I dont want this, they have been charging my credit card every month, they will call me to say they want to help set it up, and I repeatedly tell them I did not want this, please stop charging my credit card. STAY AWAY!
Elavon is a rip-off….
Everything looks good in the beginning with the low rates but look out !!! I had a terminal stolen, and Elavon wants $1226 to replace it !! How you ask… Elavon is asking me to buy out the full term of my contract as well as pay for the terminal to rectify this, and them start over with a new contract right away. They will not just sell me a new terminal to replace the old (3months) terminal and allow me to carry on business as usual. And they think this is alright and I will be happy to just go right back to them. They are smoking something down there.
Stay awayfrom them.