A Major U.S. Credit Card Processor
Elavon is one of the largest merchant account providers in the United States. The company was formed in 2011 from a merger of NOVA Information Systems and euroConex and is part of U.S. Bank’s (U.S. Bancorp’s) payment services division. Elavon is headquartered at Two Concourse Parkway, Suite 800, Atlanta, GA 30328. The company has been active in the credit card processing industry since 1991. Jamie Walker has been the CEO of Elavon since being appointed to the role in 2017.
Active Across the World
Elavon claims to serve over one million merchants worldwide, with a primary focus in North America and Europe. The company’s equipment lease subsidiary, Ladco Leasing, is a major supplier of credit card terminals and other payment processing equipment. Elavon also has its own online payment gateway called InternetSecure and can integrate with other gateways such as Authorize.net. For international businesses, the company offers multi-currency merchant services such as settlement in 16 currencies, authorization in 85+ currencies, and conversion into the cardholder’s home currency in 48 different currencies.
Elavon Review Table of Contents
- Costs & Contract: Elavon offers a multi-year contract with an early termination fee.
- Complaints & Service: Elavon has received more than 500 public complaints.
- BBB Rating: Elavon has an “A+” rating despite having received 128 complaints and 25 reviews in the past 3 years. The company has been accredited by the Better Business Bureau since 2009.
- Sales & Marketing: Elavon hires independent sales agents and has received a low-to-moderate number of complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Elavon
518 Responses
“No dirty tricks” isn’t my experience. Elavon advertise with a £29 one-off fee in the UK, plus 1.75% of transactions, which sounds like a good deal. When you sign up however, they drop on “PCI product and non-compliance fees” of £29 per month. After scrolling through page after page of information it’s very easy to mistake this for the one-off fee they advertised and not query it until too late. Foisting this on a very small start-up which may only do one or two tradeshows per year is unforgivable.
Another “hidden” tactic I’ve discovered is that they charge a £30/month fee if they do not make £30/month as a minimum from their 1.75% transaction fees. In other words, if you do not sell over £1750 of goods every month, you’ll be charged £30. So if one month they make £29.50, they’ll charge another £30 on top. Also, unless you are using their product every month you will be paying a £30 monthly fee when their advert expressly says no monthly fee. This is not a suitable proposition for a small hobby business and has been reported to the Advertising Standards Authority.
the worst company, never do business with this guys
Worst experience of my business career of 25 years. They overbilled me by literally 5x the amount they were supposed to take out… I only hope to alert others so they don’t make the same mistake and do business with such an unethical company… they just literally just debited my account for $400 10x.. 4k and I have barely processed with them… compare that to wonderful companies that I use where I have processed hundreds of thousand of dollars and they are extremely fair… do not ever think of doing business with this unscrupulous group..
I have been overcharged for several years and every time we objected they had an excuse to justify their outrageous charges which is supposed to be 4 percent of deposits using their device.
Finally we decided to cut off our financial relationship with them because they are not trustworthy.
Mike Peterson with elavon Out of Montana, Will flat out lie to you
$14 a month 7cents a transaction
Equates to $2000 for 2 years of business.
12k+ in fees later
He’s sorry for the lack of clarification.
DO NOT USE ELAVON.
THEY WILL SCAM YOU TO DEATH!
we are a small business father and son run, we have less than that percentage of mark up, we signed up with him because our bank recommended him as the person.. after researching what he had told me for fees he sounded great.
Usually when somethings too good to be true it is
When you ask for them to explain it to you why it’s raised so much vs what he originally told you he can’t clarify anything. “Will have to ask his processing team”
He is the salesman and knows nothing about the fees associated. He just knows how to line his pockets and make himself look successful and the down fall of small businesses like mine.
He is a horrible person!
Will never do business with them as long as I live.
F elavon!!!!
I see these are comments from people who use their services but for me it’s much simpler. Why do we need to make a company rich off of transaction fees? My DMV fees are already high. I work 2 jobs so going to DMV is out of the question so I must renew online. Attached to an already overly charge for new tags is this elavon charge for $6 and change more ontop. Just to transfer money. This charge is a legal scam and just more proof that if you’re legally criminal you can do whatever you want. F elavon and state of CA!
Please find another company than getting Elavon…i had a client made a payment but it was an error and tried it again but it’s the same error….(i asked my client to pay cash instead because the machine doesnt work) but my client came back to me the ff day that the error we made it turns out that was deducted from her bank account twice…(as a business owner i paid her the money right away, as i will collect it from Elavon…but honestly for the amount of $56.00 Elavon wont even pay me back for the sake that i am good customer for about 4 years…
Do not ever deal with Elavon. I have been trying to contact someone for 4 months about my account and left NUMEROUS messages. Nothing pisses me off more when a voice message says “I will return your call shortly”, and no one EVER calls me back. Worst customer service I have ever seen!
Elavon suspended payments to my business because they were hacked and allowed someone to make small deposits to my account as a probe for a stolen credit card number. I’ve tried to call customer service to have my account restored, but have been on hold for over an hour. Contacting them via Twitter gets a “we’re so sorry. Keep holding is your only option” reply. How a company like this stays in business is a wonder to me.
THEY ARE IDIOTS! MY BUSINESS HAD THEM FOR YEARS, THEN A CUSTOMER PAID A LARGE INVOICE, ELAVON STARTED HOLDING MY MONEY, CLAIMED THEY NEEDED MY CUSTOMERS INFORMATION. IT WAS OVER 14 DAYS LATER , AFTER I CHANGED CREDIT CARD COMPANIES, BEFOR I GOT MY MONEY!
TRUST ME , THERE ARE ALOT! ALOT! BETTER PROCESSORS OUT THERE, CHEAPER, EASIER TO DEAL WITH. DO NOT MAKE THE MISTAKE & GIVE THEM YOUR BUSINESS OR YOU WILL REGRET IT!
I am surprised you gave Elavon three stars as they do not deserve any and should be minus five instead. From the top, including Jamie Walker, to the bottom they ignore everything you say to them and do not answer the questions. That to me makes them totally ignorant as they always ignore you and the truth. They do not deal with genuine complaints at all and in fact have avoided telling the truth at all costs not to admit their mistakes. They have written, emailed and avoided the truth even on the telephone. Do not touch Elavon with a barge pole if you value service and honesty. Their Customer Services will not treat you as a customer and will not give service!
Do not deal with Elavon – they will not treat you fairly. After switching to another service provider, Elavon continued to take funds from our bank account. When I questioned what they were doing, I was told that they would bill in perpetuity unless I called in and formally closed our account. When I attempted to do this, I was put on hold while they ‘pulled my file’ and left there for 75 minutes – until I finally gave in and hung up. Further attempts to contact them have met with promises of callbacks that don’t happen and infinite time on hold. They get your merchant number up front – they know who is calling and why! Beware of this company – they are unprofessional & unscrupulous.
This is the worst company you can choose to work for they are cheap for a reason they came to me made it looks good start the process with them they had some problem connecting my equipment to theirs my system crushed because the guy had problems and used something he shouldnt use . i wait it on them to call or come and fix no one want to deal with it and they start charging me fees 2 times a month i dont know why .. When i called everyone passes me to another no one returns my calls no manager had email or try to fix it i lost 5100 when finaly got someone they said they ll only give me 600 what a joke .. They field to provide me a service but they still charge me for it . i am handing to a lawyer just for the principle on it this company is just bunch of theifs stealing people money be aware and i ll always review them so people can know . and i ll never recommend them to no one .
Horrible credit card co. Bad head personal if u want to call them that ! Sharks ! Be very carful they are not for small business
thsi is the worst company i ever seen they are taking my money after i told to close the account and i have been charged monthly fees for a year an half with 0 transaction i am trying to get hold of someone but no one give a shit in here i ll never recommend them to any i ll handle it to lawyer because i cant fix it on my own . causing me alot of stress
Morad,
This article should help: How to Cancel a Merchant Account Without Paying a Fee.
-Phillip
ELAVON RUINED MY LIFE! AVOID THEM AT ALL COSTS!!!
I started using Elavon about half a year ago, I decided to switch to them from Stripe because they offered faster payout times. The onboarding process took months and seemed very weird, the customer service appeared to be just as confused as I was and it was very primitive compared to payment providers like Stripe where you could just get going within days. When I was finally able to make the switch from Stripe to Elavon I was running high volume on my store. A few days later I got an email from their risk team asking for some information, I totally understood as I started using them while running high volume and almost all of my transactions were the same amount as I was mainly selling the same product. I submitted the information that same day and even though I thought about switching back to Stripe until it was all cleared I thought “I will just stick with Elavon, all my sales are completely legit so I will be fine”. The review took very long and I found out that the guy that was reviewing my case had gone on vacation! Finally, after waiting over a week while still running ads and processing transactions to Elavon, they came back to me and said they could not verify that my transactions where legit and they would REFUND ALL TRANSACTIONS TO CUSTOMERS WHICH AMOUNTED TO OVER $10,000! I could not afford to lose that kind of money as only a small portion of it was profit and it would instantly put my company I debt! I had no doubt that my transactions were legit as 1) I could see that I acquired them all from running Facebook ads 2) the fraud filter in Shopify, which is the e-commerce platform I used, gave almost all my transactions a low-risk rating 3) my previous payment provider Stripe never raised a single red flag and neither did PayPal which I was using alongside Elavon. I tried to get them to review my account again and give them additional information, but they did not change their mind and they suspended my account and proceeded with the refunds. I had to stop all my ads and completely set my store on pause, I tried to recoup some of the sales by emailing my customers and notifying them about their payment being refunded, but I was only able to get back a small fraction of the sales and I received a lot of bad reviews from customers about not getting their order because they hadn’t seen the email. I later come to find out that Elavon had also registered me into credit card blacklists as a SCAMMER, this made me unable to get a new payment provider and I had to completely shut down my store. They refused to remove me from the list because 1) I had disabled 3DS as it did not properly work with Shopify, 3DS was not a requirement at the time and all my customers were from the US and Australia where 3DS is not a thing so it wouldn’t matter. Customer support told me that it would be no problem to disable it and did it for me, and 2) because I sold product from another category that I told them I would (I told customer that I was selling all kinds of stuff, but I would start off by selling baby products, so they told me to just write that I sold baby products, but I ended up selling fitness products as well). Now I have started a new store with a new company on a new address so that I could get a new payment provider, I just started making money with my new store and I were excited to finally be able to pay off the debt Elavon had put me in, but now my current payment provider found my personal name in the credit card blacklist and immediately suspended my account. THIS MEANS THAT I CAN NO LONGER RUN AN ONLINE BUSINESS PERIOD! Several years of learning about running online businesses just out the window because of Elavon! I will try and contact them again to get me removed from the blacklist and if they refuse again, I will not hesitate to take legal action. I have spoken to my lawyer and he told me that it looked like they had mishandled my case and I could potentially sue for damages. All-in-all this is by far the worst experience I have ever had with any company and I would strongly advise you to stay away!
Stay away. Canadian POS talked me in to signing up with promises of cheaper fees. First time I tried to charge a card on line it did not work, so I asked them to close my account. They keep charging my account and I might have to close my bank account to get rid of them. Between Canadian POS and Elavon, they keep pointing the finger at the other. These guys are scammers!
I should have sold my soul to the devil and done business with hitler and i would be a better person than having done business with Elevaon and ladco leasing. They are worse than cable companies and are outright thieves. 20 years owning a business this is the worst experience I have ever had. They will take your money and then some. It never ends.
Worst customer service. I just joined 3 weeks ago… and needed some help and I found them to be very unresponsive. I was shuffled one department to another. My phone calls were not responded to. And I said I was looking to move to another merchant service they said sorry we could not help and let me go as if it didnt matter. Overall I’ve had a horrible experience.
The security department at Elavon’s should be trained in customer service, manners and proper procedures.
A very entitled woman, named Samatha Wyrick, closed my account because she “couldn’t access my web page” and because the street address I provided wasn’t my brick and mortar store but a UPS mailbox. I explained that I’m an online business and, therefore, the address that I provided is my mailbox. Instead of apologising for her mistake, she continued her rant telling me that my business was a “security threat” (very strong words if you consider her explanation) and that it was “under investigation” – LOL they close the account, put you out of business and then they investigate).
She never notified me about this, she didn’t try to contact me, she didn’t read my documents where I clearly say I’m an online business. Nothing, she just silently closed my account and left me to find out 6 days later. Thank god I have other payment options, otherwise, I would have been out of business for 6 days!!! When I asked where to escalate this issue, she told me I can only go through her!!
They are retaining my founds for 90 days for something that wasn’t my mistake… unacceptable! I didn’t do anything wrong, she was just incapable of reading my application to notice that I am an online business, she wasn’t able to access my website… which can’t be true because I have had sales every day on my site, I even had Elavon customer service employees access my store to check if the issue was on their side and they accessed with no issues… she is just illiterate and can’t use a computer or can’t spell my 4-letter website address right!
I should have read the reviews before working with them, there are horrible reviews everywhere. Do not work with them, this is just the drop that spilled the water, I had been considering changing to a different merchant because they never take accountability for anything, they blame the payment processor every time there is a problem. They take over 10 business days to process customer refunds!! This company is just horrible.
I have been trying to escalate this for two days and it’s impossible. Stay away from this company, especially if you are a small business like me, they will have no consideration and will treat you like garbage. Don’t believe me? google “Elavon reviews”!
We have dealt with Elavon, as our credit card processor, for many years. It is nigh unto IMPOSSIBLE to get a rep on the phone. We had an issue where a certain transaction would not “go through”. When we finally reached someone, were told there was a “cap” on our account. We are a fine jewelry store, and have expensive things to sell – no one told us about any “cap” that was in place. That, was resolved.
HOWEVER, in the last 2 years, we changed the name of the business. We told them to close our old account, and we opened a new one. Due to some unforeseen difficulties, we were not as “on top” of our bookkeeping as usual, and found out almost a year and a half later, that they were STILL charging us for the old account. In total, they took almost $3,000 out of our bank account, for the old account which no longer exists!
To top that, when we log into their “mypaymentsinsider.com” website, to check our account, the account number listed is still the OLD one.
I have emailed them, repeatedly, with no responses. I have been on the phone with them several times, each time getting a runaround. The first person I was able to speak with said she was only authorized to refund us back 3 months – but has done nothing. That was over a month ago. I have spoken with them several times since, and been promised a resolution. As I said – that was over a month ago.
I emailed them more than once, through their “Customer Service at Elavon” email links, and — no response other than an automated one.
We are not happy at all, with the service that Elavon is providing us, and warn others that they will promise you excellent customer service, and deliver – basically – none.
Very, very unhappy with them at this point in time.
I own a construction company that does about 1M a year in sales. I do no advertising all referral. This year one of my clients recommended I start taking credit cards. My average sale is 500-10,000. I filled out an application with Elavon…super nice sales people…they explained everything…they checked my credit, credentials and bank account information and approved my company.
I had my customer on one phone and their again super nice support person on the other phone for help with entering my first sale of 6500.00 on line. It was approved and I thought all was good.
The next day received email the funds were being transferred in my account. The next day I received an email from their Loss Prevention dept. that the sale was on hold. They asked me to call and talk to a designated person. (It took 4 days of phone tag to get in touch with this person never at their desk) I finally made contact and they sent a list of items they needed to approve the sale.
Most were reasonable like copies of business account statements etc. The last written request, I felt was totally unprofessional for a bank… they asked for pictures of my work trucks inside and out, and my home office! With all the bank breaches now days…. where are these pictures going? Giving cyber criminal all my bank info, address and pictures of trucks, inventory, tools, and home office etc. is not acceptable request. It borders on being very creepy.
They turned down the sale and I chose to close the account. This is going over line, they have your money but to get it… it they ask you for more information than was asked for in the first application and was verified by them. This asking almost borders on extortion. The loss prevention department and their supervisors could care less they were loosing an account that could make them a lot of money and pays their wages. They did not want to work with me alternatives to keep the account. Very sad!
FYI…I received the sales information from Costco they did take the complaint and apologized but did not do much to get anyone at Elavon to respond.
Take your business elsewhere!
I tried Elavon and the card processor didn’t work with my IPhone 6. Returned the card swiper and I didn’t received my payment back. Elavon has very unreliable communication, the account manager did not respond to my numerous emails, their software people are just kids that don’t know what they are doing!
This post will help: Best Mobile Card Processing Apps
-Phillip
By far the worst merchant card service company in existence. For a 300 dollar transaction they took out over 30000 dollars out of my account . No that is not a joke. This was all because of one customer who filed a dispute and I had proof she got her services but they did not care. Seriously stay away from them. They are tricky as you do not know you are working with them directly so make sure whoever you deal with does not work with them.
This post will help: How to Fight Chargebacks and Win
-Phillip
They closed my account without transferring my money to my account. Only use the machine for 1 week, 2 weeks later and has not recieved the shipping tag. Funding department seems to know nothing on how to tranfer money. I was advised to wait 5 to 20 days!!!!
If you have a small business , dont even consider to do business with this [email protected]@
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip
July 16 , 2019 i started using Elavon machine. July 23, 2019 i closed my account because i did not receive the money that was processed at their machine. Until july 31, 2019, all the person i talked to said i provided the wrong banking information. The fact is i provided all the necessary documents including a void cheque. August 1, 2019 they charged my account with all fees and monthly fee, application fee, transaction fees etc. Amounting to $185.65. That is for using their machine for six days.
Still the funds were not yet transferred. Last week i was told my money will be transferred today August 12, 2019. I just emailed them and the reply was they misinformed me and i should receive my money next week, August 19, 2019.
The email also mentioned there’s nothing they can do to accelerate the process.
So please people in Canada with small business…stay away from this company.
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
Elavon has been nothing but a headache since they convinced me to transfer from my existing merchant. They have shut down my machine twice within a week stating they cant continue service unless I sign a second lease for another machine as I can not run a business that provides a service and a retail product without running the service through one machine and the retail product through the other machine. They state I will be fined for not doing this, just to bully me into leasing another machine. I have one business, under one name, do my taxes and banking under one account… under no circumstance should I be forced to have another machine due to their reasoning. Its bad business on their part and I will never recommend to anyone looking for merchant services.
This post will help: Best All-Purpose Merchant Account Providers
-Phillip
Company is garbage! After opening my 8th location with them, they hit my credit 3 times on the last location, even after paying in full for the machines.
Debit machine wasn’t up for my grand opening and they had a week to get it up and running. Customer service is CRAP along with their rates. This company doesn’t give a sh*t. Save your money and time!
This post will help: Best Merchant Accounts for Great Customer Service
-Phillip
My first transaction was a failure. To many Elavon staff involved and failure in paper work. Asked to return now. Going to regular banking now.
This post will help: Best All-Purpose Merchant Accounts
-Phillip
Just had this payment process company for a week and still has not transferred my company’s sale to our account. I found out they mess up my banking routing number. Left messages to customer service and president voice mail but still no call back. Business owners in Canada stay away from this company!!!
This post will help: Best Payment Processors for Great Customer Service
-Phillip
A complete mixed bag of ****!
I wish I could say great things about Elavon so Ill do my best. This is like the most toxic relationship you have ever had that ended in bitter divorce and you’re sitting wondering what you could have possibly done wrong to have to deal with people this incompetent.
The Good:
1. When things worked as expected, it all worked great.
2. They seem somewhat capable of resolving basic problems
The Bad:
1. They had the wrong legal business name on the account. No idea how that happened when I setup the account through my Bank which owns Elavon…
2. In the middle of the Christmas season where retail sales are almost always much higher, my account was “flagged” by there computer systems. That’s understandable, stuff happens even if it sucks. The issue couldn’t be resolved for nearly a week as they were snowed out of the office….We lost nearly $10K in sales since we couldn’t process.
3. They don’t actually do anything to help you during a dispute process. They simply hand off info, don’t actually do anything
4. The last and single most incompetent issue is a refund was supposed to be issued, which Im sure on there end shows it was issued. Yet, those funds never once are in my possession or even in my bank account. This took over 12 phone calls, multiple emails and countless hours of complete and utter butt-fuckery! Here we are now 75-days later and my last attempt to get anyone there to do there actual there fucking job….
This post will help: Best All-Purpose Merchant Accounts
-Phillip
Bad customer service our e commerce account was blocked out due to non compliance security verification on the account. we have attempt to call several times only getting voicemail blocking e commerce is shutting down your business without advising customer with any circumstances. what kind a processor is this and they are affiliated with US bank card processor No one is trying to take responsibility just tell customer to call back.
terrible service this people needs to be aware it’s serious legal matter to close out someone’s account without default..
This post will help: Best E-Commerce Merchant Accounts
-Phillip
This company is a scam & uses unethical & illegal practices. I have filed complaints with the BBB & FTC against them. Their rep Ian is a piece of human garbage & insults you over the phone, degrades you & feels like a real big man behind that phone.
He is clearly an incredible loser who only has a tiny ounce of importance when he is bullying people behind his phone.
This company stole money directly from me. Stay away from them & hope the BBB & FTC can take action to prevent others from having to deal with them.
This post will help: Best Merchant Accounts for Great Customer Service
-Phillip
They promise one thing….and deliver another!!!
We were excited to finally find a decent Merchant Account, we loved what we heard and we decided to make the switch. The first three months everything was fine, then after that, our rates changed and our fees were just as high or higher than our bank. PLUS we still had to pay for this expensive machine, locked into it for four years….We would leave messages for Carlton, with often no call back, finally we were able to get hold of Carlton’s manager David Williams and we had a conference call, and how did that end…it ended with nothing being changed. This is NOT the merchant for you until you want to pay more, wait two days to get your money, and never have calls your returned. We are currently looking to change again, but we had hopes that Elavon would call and explain what happened for the HIGH increase and make it right, but so far…..NOTHING. This is very disappointing especially because we only tried this because it was from Costco….HUGE DISAPPOINTMENT!!!
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip
Horrible customer service with rude and incompetent employees. i have been in the set up process for over a week, they have no sincerity to my situation and when they don’t like what you say they just hang up on you. This kind of service is detrimental to small businesses.
I will never recommend this company to anyone!!!!!
This post will help: Best Merchant Accounts for Great Customer Service
-Phillip
My whole account is messed up, no customer service. Their fees are ridiculous. Stay away.
This post will help: Best Nutraceutical Merchant Accounts
-Phillip
I have been in business over 30years and never dealt with a more inept company than Elavon.
We recently changed to a different provider and Elavon continued to take charges out of our account. I have spent at least 5 hours on the phone trying to get the money back with all sorts of excuses. 6 months have gone by and still no help. I highly recommend using anyone but Elavon as your provider. They will only cost you time and money.
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip
Where do I begin. I have only had this processor for around 5-6 months then one day was notified that any cbd related products accounts only had 30 days to process and we were terminated after that. So since day 1 they knew what we were processing but months later they are terminating all accounts processing for cbd products. On top of that they have charged me a non pci compliant charge to my already over priced fees. We had 1 sale for the months and in return they charged us 107.00 in fees! So they also charged us a fee for only 1 charge for the months. A minimum monthly fee they call it. Biggest corrupt sh*t I ever have seen. This is why other companies are putting these guys out business due to their fees! I am and still waiting on a call from their customer service department. Wasted a lot of my time and it makes me sick. Stay away from these sharks
This post will help: Best Merchant Accounts for CBD
-Phillip
Elavon is the worst company for credit card process…don’t ever trust them because they’re very big theft…I run out of my restaurant almost 2 years ago then Elavon is making pay them monthly for a credit card process which l don’t have nothing (sent all equipment about 15 months ago) but they told me that my credit score will get screw then send it to collection, if l didn’t pay them so imagine paying more than $500 dlls for nothing…we must stand all together against these abuses, not fear and very disgrace
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip
I agree. I was verbally told I would be under contract for three years. I guess it’s four and I didn’t read the fine print. Every year I get a new surprise from this horribly unprofessional and shady business. How do they get away with this??
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip
Horrible. Very, very bad customer service and experience. Nobody is on the same page, they call without knowing things & they just are so repetitive they don’t hear anything unless you want to buy then it all goes to crap!
This post will help: Top-Rated Merchant Account Providers
-Phillip
RIP off con merchant services more like.i ended up paying stealth charges for a service I didn’t, use, they suggested I take it up with the ombudsman who they clearly knew would be bloody useless, so robbing me of half the money they should have refunded me and then added a further fifty pound plus stealth charge to that, disgusting and clearly business is so good they don’t give a shit about their customers. As soon as my contract ends I will be changing suppliers so I do not have to continue using these clowns
This post will help: Best UK Merchant Services Providers
-Phillip
ISHONEST COMPANY WILL LOCK YOU IN A NON CANCELABLE CONTRACT IN A SCAMMY WAY WITHOUT LETTING YOU KNOW
Please… Do yourself a favor and stay away from this scammer
I’ve been caught in their scummy trap
Some crook name christian called me and started offering me the best ever deals and prices with a different messages saying that they work in a different way… and that they don’t lock their clients in a contracts so they can feel free… so he said
After i decided that working with elavon just with a different virtual “resellers” (Eswipe) (before i was with Canadian POS which is a complete joke) is not going to be any different, i decide to close my account and stay with the best Merchant POS – “Square”
when reached out to Elavon (because Eswipe are no body and just a virtual reseller of unknown service) i found out for the first time that they signed me without ever mention for 4 years contract of 55$ a month for a primitive device that sold for 100$
they told me that i cannot cancel this and i am stuck with them for 4 more years even though i realized that i don’t want to deal with them after 2 months, they still insist that i will pay them even if i don’t use their service in no way
i wish i did more research before got in a trouble with those dishonest companies (Elavon, Eswipe)
don’t do my mistake and trust the guy on the phone that sell you stories and then after you already signed with them he will not even answer your emails
The most negative customer experience i had for a very long time
be sure that you not going to get any more new customers if that’s depends on me
Ross Grishin
1120017 B.C LTD.
This post will help: Cancelling a Merchant Account Without Paying a Fee
Worst experience with merchant service company. They will not put in timely effort to correct issues (if it’s your money they don’t care). Customer service, especially the department that handles refunds and risks, it’s like impossible to get things fixed unless you do all the work and push them with a call everyday!
This post will help: Best Merchant Accounts for Great Customer Service
-Phillip
Elevan account representatives will NOT return calls so that we can cancel the account. I have been trying for 3 months to cancel and have yet to receive a call, despite the “submitted requests” by the customer service representatives. This has cost us 72.99/month and is adding each month. I would not recommend Elevan for this reason.
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip
My card reader stopped working. For three days my account manager has failed to return repeated phone calls, and each department I talk to gives me a different story and refers me to another department. There doesn’t seem to be anyone here who will take responsibility for anything, or who can help me receive what I’m paying for.
This post will help: Best EMV-Enabled Credit Card Terminals
-Phillip
This company needs to be investigated, I have been using Elavon to process my credit cards for my business. I regularly have problems with them not depositing it into my account. Last month it took over 2 weeks to get my deposits, this month currently over 1 week I am waiting for my money. Call every day with nothing but rude customer service agents telling me my money should be there. But it’s not!!! This company is criminal!!!!
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
I chose Evalon because I trusted Costco (not anymore) and after spent so much on terminal (lied to me $200 rebate) and then comes endless nightmare. It is so difficulty to deal with them. Just make some small change takes forever! It is been few months and still not able to fix our simple problem. We are doing business and cannot afford to play with them. That Fxx company supposed to help us and make our lives easy but instead they enjoying making our lives miserable.
This post will help: Best EMV Terminals
– Phillip
The worst service we ever had! We decided to sign up with Elavon thinking that Costco always provide good value at a good cost. Well, not with the merchant services. We cancelled our services with Elavon after one week. You are virtually left to figure out everything on your own, the moment you sign your contract. Our account manager never contacted us, despite our numerous attempts to get a hold of him. It has been over two weeks that we can not receive our money. They can not figure out how to transfer $7,000 to our account. Seriously? Every time I call, it’s a different story from a different representative. They do not know what other person is doing. I could add many more details about them, but I don’t want to waste any more of my time. I can not even express the feeling I have about this company. Absolutely disgusting.
This post will help: How to Make Your Payment Processor Release Your Money
– Phillip
If I can give you one piece of advice as a small business owner is. Do not, under any circumstance, do business with this company. From the very beginning it has been a complete nightmare. They will sign you up real quick and once you are in the contract…forget about it. Good luck on getting help. Nobody knows what the heck is going on. My account manager doesn’t have a clue, my rep who set me is doesn’t have a clue. People they transfer me to can’t help me and not sure why I was transferred. I absolutely regret signing up with their service. My rep even admitted they provided me with incorrect information as they were unaware and would pay my fee’s. Haven’t seen a dime for it yet. I’ve received collection letter for God knows why. As their is sufficient funds in the account. I should have known from the moment the rep called in to their customer service and how oddly rude they were to her that I should’ve of walked away. It was too late at that point. I had already signed up.
Don’t do it people. For the love of God don’t do it. I should have paid attention to the reviews as they are absolutely accurate.
From The Editor
This Post Might Help: Top-Rated Merchant Accounts for Great Customer Service
Worst customer service I have ever experienced. Leaving the company after they screwed us for the last time. They update your equipment and screw up the terminal and then it is a huge huge huge waste of time IF you can get hold of anyone. I have been on hold and no one even comes on line. We had to give up last night because after an hour of them making the situation worse! Now we are on an with an idiot who has no idea how to fix.
From The Editor
This Post Might Help: Best Merchant Accounts for Great Customer Service
Ladco, eSwipe and Elavon
eSwipe (Flash Payment Solutions) contacted me late August claiming that Elavon had asked them to so that they could give me better rates than Costco. They are a third party ‘front end’ to Elavon. After much clarification I was told that I could run their account alongside my current Costco/Elavon account (which I have had for 8 years and have found their service/support to be excellent) with an agreement to cancel at any time if I don’t like it. I was also told that the Ladco leasing agreement was not what it says and that I would not be held to it; that I would only be paying $20 per month for the equipment, not the $34.50 in the lease agreement and a few other fabrications. The support at eSwipe is virtually non-existant, with no one answering emails and most calls. I asked them to cancel the account.which they have not done so far (5 December).
I turned out that the eSwipe sales people made numerous false statements. Currently Ladco is being very helpful and suggested that I file a complaint against eSwipe with them, which I have just done.
I learned that Ladco paid the lease capital ($1400) in my case directly to eSwipe so this is presumably how they make their money. They seem to have many more sales staff than support staff. As soon as I signed up communication virtually ended.
I have been able to sort out some problems directly with Elavon – their support staff are are always friendly and helpful – but they say they can not close the account, as yet.
From The Editor
This Post Might Help: Cancelling a Merchant Account Without Paying a Fee
Our company cancelled our account with Elavon Merchant Services in July 2018. Since then we have still been getting Merchant Services charges even though we do not do business with them anymore. When customer service was contacted the first time I told the individual to make sure both accounts we had with them were closed. This was back in September 2018. Come to find out they only closed one of the accounts so we were still being charged. They said that the fee would be refunded but never was. I contacted them again in November and found out that they had only closed one account so at that time I closed the other account. I was told again that I would not be charged anymore and the fee be refunded, just like the first encounter with them. Come December 2018, there was another charge. When I spoke to someone yesterday, they stated that the fee that showed up this month was for November, and after this month we will not see anymore charges. The last individual I spoke with also stated that there was nothing in the notes about a refund of charges. This is not good business practice.
From The Editor
This Post Might Help: Best Merchant Accounts for Great Customer Service
After several years of satisfactory service, we are NOT pleased with Elavon, at all. In the first place, it is almost impossible to get anyone on the phone. We used them with our business for years, then changed the name of the business and opened another account with them, closing out the first one. Little did we know – they did NOT close the first one, but continued to charge us for over a year and a half, for the previous account.
I happened to stumble across the fraudulent charges, when catching up on paperwork that had been required to “sit” for awhile, due to a shortage of help at our business.
When I tried to reach them, via email, no response. I emailed twice, called, was put on hold, etc., etc. The first time I called, I was told there would be a 2 1/2 to 3 hour wait. The next day, it was an 8 to 10 minute wait. I waited. Explained the situation, and was told we would be refunded immediately for the last 3 months, but the rep could not do more than that without going to a higher “tier” in the company. That was just about a month ago – no refund. The charges added up to about $3,000 – a bit amount for our small business! When I called again, after no responses to emails and no refunds, I was told they would refund 2/3 of the fraudulent charges, and that they would send via UPS, a form for me to sign – a release form.
No form has arrived, and we simply do not have hours and hours to “sit” on the phone to rectify things.
Elavon is quick to take your money, but not quick to correct errors. We were also charged $59.99 a month for PCI non-compliance, although no one contacted us about any non-compliance.
We rectified that, but have had no fees refunded to us. For a credit card processor that takes hundreds of dollars in fees and processing charges from us every month, we would expect better customer service.
NOT pleased with them one bit, and warn others to stay away!
This post will help: Best Merchant Accounts for Great Customer Service
-Phillip
this company is a joke!! it’s been nothing but problems since day one!!! we were supposed to get a cc machine we got charged $50 something dollars and never received it!! then we get a large deduction out of business account when we didn’t expect it!! now to booth my small business can not have access to any of my money because they are holding it from me!! WTF!! now i have to submit documents to them to PROVE i have my own business so they can release me my money!! please tell me why you set up an account first then want to verify after the merchant is already expecting their deposits!!! this is absolute BS!! SMALL BUSINESSES JUST STAY WITH SQUARE!!!!!! less hassles!!
From The Editor
This Post Might Help: How to Make Your Payment Processor Release Your Money
for the mediocre quality of service such company would be bankrupt if it want for them rubbing themselves against Costco making people imagine they’re affiliated with them. the key to judge a good company is whn things goes wrong. in regular circumstances all they do is collected high fees and selling you overpriced equipment . we were victims of fraud and we lost over 10K is merchandise and Elavon instead of assisting us and helping us while we were trying to understand what happened; and after they back charged which i didn’t mind as the transactions weren’t legit , theu slapped us with over $600 in fees and closed our account and flagged my company ! which added insult to injury the lady handling my case was very very rude and belligerent and she was the judge and the jury, no recourse, no way to talk to her supervisor, no was to get removed from that flagged list. they dont deserve to be in business as they behave like a dictatorship. let them go under . Elavon, the house mediocre overpriced service, come sign in !!!
From The Editor
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Not only did they grossly overcharge me monthly, they did not transfer sales $$ into our account – and then one day after absconding with our money, they terminated the agreement immediately. We feel totally scammed and are looking into hiring a lawyer to retrieve our funds.
From The Editor
This Post Might Help: How to Make Your Payment Processor Release Your Money
Hey Jennifer,
They have done the exact same thing to us! They didn’t transfer money to use for over 1 month and then we called and immediately put $400k on hold.
Maybe we could exchange contact details and discuss this? They never warned me we had any problems – and the craziest thing is that we only had 4 chargebacks out of 5000 orders!
Did you have any luck with the lawyer?
From The Editor
This Post Might Help: How to Make Your Payment Processor Release Your Money
Extra minimum monthly charges were not included in the contract, and so i am disputing it even if i have to hire a lawyer…scammy company
From The Editor
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I had the same thing happen to me, their prices are NOT what they claimed!
This is by far the worst company I’ve ever worked with, 0 costumer service the worker TOM PHILIP is very unprofessional and has 0 consumer service, this company does not care about its costumers, they cut my credit card account on a Friday night without any notification and it’s now Tuesday still no answer from the company all becusse I changed the name of my restaurant and the IRS did not have the new name change so instead of giving me a notice that they will cut me off they just drop you and send you to hell, like I said this company deserves 0 starts
From The Editor
This Post Might Help: Best Merchant Accounts for Great Customer Service
If you ever need to speak to someone for assistance, their customer service is terrible. Unhelpful, Rude, and the supervisor is the worst. She wouldn’t even listen to anything I had to say. When I asked for her name she wouldn’t give her name just a reference # C3337234. will never use this company again. They will take your money and refuse to refund or back. They are thieves!
From The Editor
This Post Might Help: Best Merchant Accounts for Great Customer Service
Laure Djiepmo in customer service provided prompt, efficient, informative and polite assistance over several contacts. If this is an example of the quality of Elavons customer service, I’m a lifelong client.
Hi Lester,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
The poor reviews of Elavon continues and Costco continues to ignore their unethical practices. So very disappointing!!!
From The Editor
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I switched to Elavon 3 years ago the sales rep came to my store told me their debit provider had lower fees and no leasing just pay month to month. Also buy out of my contract with the other company I did sign a paper saying that i would it did not say leasing i felt great.At the time i was just starting chemo and radiation and was at work off and on. These pays few years the economy took a turn for the worst and slow times I’ve decided to take out the debit do cash or e transfer they told me i was locked in a lease i owed them 2200.00 and when i checked my band acc i will still paying the other provider call them 20 times no return calls when i did get one she told me i only took theirs out to go with someone else which i did not. the leasing company sends me a bill i answered the phone one day told them the sales rep said i wasn’t in a lease that month i blocked them from my bank acc . they were also suppose tp pay me my money from the other provider he said thats what salesmen did to get a sales. well the leasing company can call all they want and can come and put me in jail for their money i’m not paying dam robbers
From The Editor
This Post Might Help: Cancelling a Merchant Account Without Paying a Fee
I cancelled with this company 2 years ago and just
recently moved to a new bank . I though my merchant
service company that i have now was still taking money our of my other bank account even though I have already switched it to the new bank… come to find out Evalon continues to take out over 100 dollars a month in fees after I had cancelled them. never sent me my paper statement which I had usually received and since the debit just said merchant service fee I assumand it was from my current merchant service. I contacted them and they tried to say I had two accounts and looks like I only cancelled one?? Of course I had only one account and one terminal. They finally tried to at first say they would refund 3 months and I was livid and said I will take them to court then they transfered to and the person said they could refund 6 months but they stole thousands and thousands from me and I will take them to court even if it ends up costing me even more. If this has happened to anyone else please get in touch with me. at [email protected] this is out and out fraud. Deborah
From The Editor
This Post Might Help: Cancelling a Merchant Account Without Paying a Fee
I have been waiting for months to get a refund of $2000 dollars that they said I owed then later said I don’t.I have had my own business for years beware of these crooks
From The Editor
This Post Might Help: How to Make Your Payment Processor Release Your Money
Please watch out for this company. I regretted it so much that I was talked to signing up from US Bank. They have a lot of hidden fees and non-cancellable LADCO equipment lease, After seeing all the fees that wasn’t in the contract I tried to contact the agent but I got more headaches from her. I tried to cancel the service but because of the lease for 48 mos. I was forced to keep the service. After about 5 mos I found Clear Pay offering free equipment and very low fees so I finally cancelled Elavon. I still have 37 mos of $33.56/mo to pay for my lease and $25 yearly administration fee that wasn’t even disclosed prior to signing up. The agent that US Bank sent to us told us that our monthly payment was only $31 lease fee for 36 mos plus %fees. This was all a lie. The contract came for us to sign after a month with 48 mos lease when I asked for it because I was shocked with all the fees they charged our bank account. Overall, Elavon with US Bank and LADCO leasing is a scam! Read and research before signing up. I’m saving about $100-$200 a month from Clear Pay even after still paying my LADCO lease.
From The Editor
This Post Might Help: Cancelling a Merchant Account Without Paying a Fee
This service will charge you if you do not fill out their “survey” Make sure you read the fine print because my monthly rate went from $10 to $55! all because of a survey!!??
When I get another credit card processing service it will NOT be this one.
From The Editor
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I had hoped to reduce my processing fees in 2018. Elavon promised, lied in fact, to help with this. In every way this company is to be avoided.
From The Editor
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The sales of credit service can never be trusted, I trapped with a lot of hidden fees. problematic machine, and a non-cancellable Ladco lease (the worst rank of the industry) agreement. The equipment leases are unreasonably expensive, unfairly structured, and deceptively sold. I regret that I did not check the reviews before signing the contract.
From The Editor
This Post Might Help: Cancelling a Merchant Account Without Paying a Fee
Be very careful if your a user. I was linked with a user number on this terminal along with my bank info& s.s# to use this terminal. When our company returned and canceled this service they continued to charge my bank account $34.95 per month for 3 months. When I called to see why they said they had no info on the terminal being returned and that I had to cancel this as a separate service. They could see I had NOT used this device in months but that they were keeping my hard earned money. I say skip this confusing way of doing business and use PayPal or square. They are both cheaper to. What a scam Elavon is
Costco needs to ditch this company and get a real one with decent customer service. The hardwired terminal has mostly worked well for several years, but many people no longer have landlines, so when I travel I needed a mobile app. There the horror began. They waived the initial fee, which was nice because I’d be even angrier if I had paid $149 for this useless app that freezes on the iPad (“there must be something wrong with your iPad, you’d better have Apple look at it”), won’t let me in to the website on the computer despite having all the right passwords, wants you to change your password every 90 days and you can’t use any of the past 13 passwords, as if you would remember them anyway, and takes an hour and a half of one’s precious self-employed time to process a single credit card payment. I am calling Costco tomorrow to give them feedback and urge them to find another company. Meanwhile, I will need to find another mobile solution.
Elavon Terminals, must be reading my system, exactly the same, the terminal locks up, transactions get “lost” simply to anyone ditch this company, I have, BTW what ever you do dont use Talech from elavon, it cost me 100s of hours trying to fix their bug filled softwere
From The Editor
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What I found out the hard way with Elavon is READ THE TERMS OF SERVICE !!!! We have been with them for 4 years with no problems. We have no chargebacks and average anywhere from $25k to $50k in one month until May of this year ( 2018) when we had 2 large sales around 20K each. Without knowing it we triggered Elavon’s fraud department to hold the payments and place them in a “reserve” account. We only found out when a letter came ( no calls, no E-mail) a week later from Elavon that they would not put through any further transactions and could hold the funds for 270 days before releasing them. We are not a large company and a $50,000 cash flow shortfall hurts. After many calls between Elavon, the customer (legit purchase) and VISA ( who processed customers purchase with no issues), they are finally considering releasing part of the funds. Now after reading the service agreement I realize they clearly state they can set up a reserve account for basically any reason they deem necessary and can hold funds for 270 days if they wish. Huge learning curve for us. We are going to discourage credit cards for the forseeable future.
This exact part of the Terms is why I am looking at the reviews. This is my worst fear!
From The Editor
This Post Might Help: How to Make Your Payment Processor Release Your Money
Elavon is the worst company I have ever worked with they are thieves and it is nothing but a headache every time you call in.
Signed up with Elavon services for my new broker/wholesale business and after using for just over 1 month got a call to have a ‘review’ and ended with closing my account. (not my choice, THEY SHUT DOWN MY ACCOUNT!) After explaining to them some of my charges they responded with “you cannot use your terminal for accepting sales of product that isnt yours” .. THATS LITERALLY MY JOB/BUSINESS! ..as they knew considering when I signed up for my account I had to describe my company. I buy from manufacturers and resell to people. What terrible customer service… way to damage the ease of my business and lose a customer. Makes zero sense. Screw this company!
Absolutely awful experience. The amount of fees this company charges a small business is absurd. We eventually found a better company to use, only to be continuously charged by Elavon for services WE HAD CANCELED. I have called numerous times and it is always a run around, you can’t ever speak to someone who is of actual help. The last phone call I had with the company, they admitted charging me when they shouldn’t have and are willing to refund me 50%. Refund me 50% of my own money they had no right to withdraw from my account????
On March, 2018, I completed enrollment with Cardx for a credit card processing account for my small art gallery, Art Imports, located in Boca Raton, Florida. I chose Cardx for the attractive rates they offered for credit card processing, and because they touted Florida as one of the states they can offer their technology platform and services.
Cardx works in conjunction with Elavon Merchant Services. Elavon merchant services is the bank that performs the credit card processing, while Cardx supplies to interface and virtual terminal for transaction processing. Cardx’s website is extremely friendly, with an easy, straightforward application process.
During this application process, there is no mention that the bank that will actually process your sales will be Elavon Merchant Services.
It turns out that Cardx is nothing more than a well presented “recruiter” of clients for Elavon. Elavon has a well documented reputation for freezing deposits at whim, without any reason or excuse, and to keep the proceeds of the sales you have processed in a “hold” account that bears no interest and you have no access to. Trying to get in touch with them is an exercise in frustration: you can spend hours in the phone ultimately leaving messages that are never returned.
Cardx simply tells you “there is nothing they can do for you” and they provide random contacts within Elavon that always turn up to be phones and emails from data entry clerks that have no say on your deposit hold. They toot themselves as only “the technology providers” and leave you with a financial loss, moving on to the next unsuspected small business applicant that, most certainly, will lose several days of sales to this well orchestrated theft.
I lost over US$1000.00 that I know I will never recoup. My processing history with this company was brief and untarnished: no refunds, no disputed transactions, every sale within the limits declared at the time of application.
The Internet is ripped with statements form former Elavon merchants that have suffered severe losses due to this ruse. Since Cardx does not disclose the fact that they team up with Elavon, you do not even have a chance to do a proper due diligence and avoid the future loss.
Cardx is advertising his services especially to Floridian Small businesses: https://www.cardx.com/compliance#statesweserve. This mean that there will surely be other businesses like mine that will fall prey to this theft, businesses that might be severely damaged by the loss.
Elavon are cavalier in our opinion without adequate governance nor adherence to their own protocols. We have referred their conduct to the FCA (London) which has referred the matter to The Central Bank (Eire). Without disclosing further details, we believe this organisation cannot be trusted to provide a reliable service for its commercial retail vendors.
We believe this organisation has the power to disrupt business, damage SEO ratings of your eCommerce business and junk both your goodwill.
Total Scam, should have known the sales pitch was too good to be true. They will nickel and dime you to death. Too many hidden fees to count. They will sign you up and not complete any of the paperwork and then charge you for it. Then will loose the paper work that you resubmit and charge you again. Be prepared to be put to the test if you sign up with them. Can not tell you how many times have been put on hold and dropped when trying to fix a problem, then they will charge again for something else, just hope you read this and don’t sign a contract with them
A complete scam ! I was in process of signing up, and cancelled my account, since they sent me a mobile device for a android phone, I called the rep, told him I have a iPhone and I would need to go buy a my own device to connect, so I cancelled my account before I ever used it and they have billed me before I got my card device in mail, and now it’s been a year and still trying to collect my money….Square is better ! Don’t sign up, the CEO should be fired for allowing this shit to go on…
Never n Never get Elavon, I need to talk to Costco Head Office regarding my all issues from begining to now but No Time n Lots lots frustration….
I transfered from other credit card comp . even has to pay penalty for early termination to go Elavon.
When I ordered first, according technician, will be ready to set to start but when I got terminal, nothing was ready, has to spent 2 days to set up and lost Credit n Ebit card sales.
Other day , had issue and spent 2hours but had not resolved issues, lost credit card sales again again.last issues so far, called and talked but they said , fax all info so faxed n emailed to;Elavon but No replay from Elavon for month so has to call again and spent 2hrs again
I think these reasones is enough n enough for No Elavon.
Scum of the earth I have never dealt with a low and dirty company as this, They send all these sales people around that promise you low fees and 19 cents per swipe.. then you start to see these charges in your bank account, they charge you for many fees then on top of it they charge you $99.99 for investment in security fee, they say they tell you before they charge you… I did not see anything and i was told the company changed name to Payment insider.. and to check my statements there which 1/2 the time in the month i could not get on to the website…These people are a bunch of crooks and will screw you out of of your last cent… i am so sorry i did not check the reviews first, Now with square and it just clean cut and dry.. And a message for Evalon greed will be the end of you…
Been okay with Elavon:
I have been using Elavon on an iPhone 6 since 2015 for my one-chair barber shop, which is still primarily a cash business. So only 20-30% of my sales are with a card, so my fees are lower–only $0.09 per transaction. The percent of total sale fees are the same as stated above. I haven’t had any problems really and have a good local agent. (I went through the credit union holding my financial accounts.)
My one complaint recently is the recent requirement to use a more complicated app for mobile transactions. About 1/3 of the time it won’t process the swiped card and I have to manually enter the card which takes up time and costs me more!
The new payments insider website is a little easier to navigate and understand. Aside from new/annual charges by Visa or MC, I have not been charged any more than expected.
Thank you for independently reviewing these companies. I may look into other options given others’ negative reviews.
My business is still growing, but I doubt I will ever have more than $5k/mo. in c.c. charges. Is there a better company for numerous small transactions?
This company’s service is very poor. They charge you hidden fees. I used their service for many years. I cancelled my account with them back in June. They were still charging me fees in November even I did not use their service for several months.
Garbage. Bad customer service, slow, useless, double charge people on our behalf. Hate them.
My experience has sucked too. I haven’t even started processing payments and have been charged $300.00. They did not disclose fees, and when I call they really don’t give a shit and pass me on to someone else. I only hope I can close my account without getting gauged again and then I can stay the hell away from them
This is the worst company I’ve ever dealt with customer service really lousy ,
Without any notice they shut my credit card Terminal so I can’t Process any credit cards
for my customers
The good think out of this I closed my account and
I got the Square credit card reader
I have no Idea how Costco Recommend a lousy company
Easily the worst customer service. You cannot reach them or you are on hold for hours. My mobile terminal never works I have to enter my credit cards manually which costs more. They had the audacity to say that they are aware of issues with the new iphones and that I probably need a new reader. The one I have is only a year or two old. As soon as I can get set up with another processor I am gone.
Elavon’s processing time for changes takes forever and denies request without reason. I prefer to set everything up the right way the first time. When you want to change something it takes forever.
My partner died tragically in January and I let Elevon know and sent death certificate. Tried to find out where to send machine back to. Since then (10 months) they have constantly sent letters via debt recovery companies, for all sorts of amounts of money. They have not listened to me, Death certs been sent to Debt recovery companies, broken down on the phone the this has continued. Today yet another debt recovery company. They cannot tell me an address to send machine to, (not allowed to). There appear to be loads of unsafe and potentially bogus Elevon links on web. This company is disgusting beyond measure. My partner was intestate. He owed for one month of machine, the month he died! I cannot get this resolved as they do not listen. I am sickened to the core with this despicable company and wish to report them, where?
I will never do business with elavon , I just start my business and did not make any sales , they charge me 1281 $ , when I called them no one answer and my money is gone , that’s fraud and they’re thiefs
Elavon is by far not only the worst Merchant service company, but probably the most dishonest and unethical company currently operating on planet earth. They said whatever they needed to pull our business from our former merchant provider of 7 years.
Within our first 3 months, they processed $1.3m which is our standard. Then without warning their Risk team decided to hold our funds without provocation or reason for the past 3 weeks holding over $70k and let us know unless we provided a $700,000 Line of Credit our account would be canceled?!? NO Warning, NO ability to other options, nothing—and we’ve never had a chargeback or return in 7 years. No chargebacks, no fraud, no reason whatsoever to warrant this action. They would only respond after multiple follow ups, only agreed to release funds after multiple follow ups and incorporating attorney involvement. They lost a client for no reason and we’ll certainly do all we can to warn others to not get blindsided by this corrupt company. Costco should be ashamed this is their preferred partner.
Why does costco endorse Evalon services thru their Executive membership, if it is so bad?
Costco must be getting a huuugggeee payback to endorse Elavon and Ladco Leasing.
Despite the obvious horrible deceitful business practices of Elavon, Costco
Continues to back this company.
Have experienced the same rude behavior from this company.
Seriously the worst company in the world. During 2015, I had to pay $300 for two credit card processors that were no longer good in 2016. So, then I got to buy two more for $300 and have had them replaced twice. Additionally, they started charging random acct fees. In 2016 I got one for $50. In July, I got one for $99? for what because they do such a great job? Never again
This company is sneaky and underhanded. They notify you after the fact that they will be raising your rates or adding new fees on top of their already large pile of fees. I was just notified about a $99 security fee effective the beginning of the month, whereas I received my statement on the 13th. Rest assured that this is just the tip of the iceberg with them. Over 30 days ago they offered to “do a rate review”, and I never heard from them again. When I cancelled they said that the rep had spoken to me and I had declined his request for a rate review.
Brian, we noticed a $115.44 debit from Elavon in our bank account on 10/2. I called their customer service department and was hold for 30 minutes before getting a rep. We were told that the $99.99 fee notification was on our August statement, and it was for technology and service compliance. We immediately asked for them to close our account and to refund the $99.99 fee! We were told we would receive an email, and then a second email to confirm the closure. Once we received the second email we would have to call to request the refund. Seriously? We had recently called to cancel our account, because we transferred our services to Square. Elavon was charging a $10 monthly fee for a service we have used twice! We have have been a customer for TWO YEARS!!!!! Square has no monthly service fee. They offered to do a rate review, and to call me back to see if they could waive the monthly fee for my company. We never received a call back. I also just read that we may be charged an early termination fee!!! I tried to call Elavon back, and there is 55 minute hold time to speak to a rep. I don’t have the time to stay on hold or to wait for a call back. This is absurd! I know the long hold times are due to every customer freaking out over the $99.99 fee.
I have had the same thing, i keep getting charges for pci compliance that is now 10.00, statement fee 12.95, emv fee 5.50, account fee 99.99!! I get no statement, only online that i have to print and it is A PAIN TO GET INTO, takes hours to login, as u have to change id info every 30 days and cannot use any used before! U cannot get a hold of anyone in office or any management, PCI is only 25.00 to certify and now the fee is 10.00 a month! HIGHWAY ROBBERY its disgusting they can get away with all these new fees with no recourse to be protected under any contract.
Outrageous waste of time on PCI compliance and problems with unilateral automatic enrollment in a subscription based product by Elavon called “PCI+”. Elavon purchased TrustWave clients that process Elavon clients and did not capture the PCI compliance certifications, call customers to advise that they need to re-do the compliance questionaire that was just completed a few months ago ALL OVER AGAIN, then, in an almost passing comment, they mention that when this migration of clients from TrustWave went over to Elavon, Elavon automatically, and unilaterally subscribed customers for a fee based service WITHOUT NOTIFICATION and WITHOUT PERMISSION from the client. Elavon just bills you this subscription fee without any notice to the client. How is that possible? ELAVON IS THE WORST to deal with and we are so sorry we ever left our previous processing partner. Elavon is a nightmare at all levels; multiple and convoluted “Customer Service” departments that do not have answers and place on hold dozens of times after waiting in long ques to reach someone. I spent over 80 minutes on the phone replying to Elavon’s request for me to call, then was transferred to 3 departments, with four different individuals and this is the commercial equivalent of the Keystone Cops and their out of control Firetruck.
Extremely terrible customer service! Ordered a new processor and they delivered to the wrong address and have been trying for a week now to figure this out. Been talked down to and told it’s my fault. Been in business with them for 4 years now and quiet because of the terrible custromer service. Extremely disappointed
Elavon is a JOKE! I am furious right now. I have been processing credit cards for 2 years now through my bank (who started with one company and ended with Elavon and has now cut ties with Elavon for what I can only assume are these types of issues, and gone to another merchant services provider). I had a couple of customers over the years “question: the charges on their cards”, not due to fraud but the fact they did NOT examine the receipt and recognize the charges, I have never had to “pay” for the customer’s error before! This just happened again, only this time I WAS CHARGED $25 (more than the profit I even make on the item!) because my customer called his card company, not recognizing the charge, but 5 minutes later saw what it was for and called back to say it was legitimate. DESPITE his doing so and his bank guaranteeing him it wouldn’t be an issue and they would pay, it wasn’t. Elavon withdrew the funds from my account, asking for proof of the charge, despite the fact the customer had already said it was legitimate. I of course provided the invoice for the items purchased as requested and after a few weeks Elavon put the monies back in my account. BUT a month later they charged ME $25 because the customer did this, claiming it was to cover “paperwork” fees on their part! This was NOT my error, and I am the one having to pay… well Elavon can take a flying leap I am going to another merchant service provider, they refused to budge on this charge, so bye bye Elavon. The company is a greedy rip off as far as merchants are concerned, as if the 3.5%+ they keep in merchant fees isn’t enough, they are now going to charge YOUR account for every “questioned” charge, even if it is $3.95 and legitimate, they will charge YOU the $25 EACH TIME! RIP OFF!
I am in the middle of a Huge potential litigation with Elavon – they “lost” all my transactions for a 40 day period which equalled roughly $60,000. Once they found them it was 3 months later!.
As they started manually entering the CC Transactions, the customers & their Banks flagged them as fradulent charges, because the “transactions” were now showing up 90 days AFTER the Customer was at my Establishment. Plus it was coded as a”Manual Entry – No Card Present”.
I now have thousands of dollars in Chargebacks.
It caused me to close my business! Not to mention the negative impact on my reputation in this small town, because everyone feels like I was stealing from them & manually entering sale amounts on days they weren’t at my place of business.
Its been the worst nightmare!
For a web based company I find their merchant services website incredibly poor. It is not at all user friendly, and incredibly slow, I feel like I am back in the 90s with dial up connection and some primitave windows system. Only laziness has stopped me looking for an alternative provider so far but I have had enough.
This company have just taken out the same card payment 3 times instead of one! Payment requests were made 2 months apart – they ‘stole’ my money and left me with not a penny to my name and no reason as to why they had ‘messed up’ and deprived me of £3000 ‘ in error’ – No apology, no reason, no excuse….. Disgusting all round
This company are a joke. My account was set up wrong as the trainee made several mistakes. They then decided to say they would not release the money from payments which I had taken for 4-6months which is embarrassing. Santander my business and personal bank recommended them I don’t know what they was thinking. Do NOT Join this company as you can be transferred all over the world to resolve an issue. I will be going back to my previous card provider for card payments. I would not even give them a 1 star rating.
Maikel,
I notice you said they did not release the money from payments for 4-6 months?! Were you able to final get these “lost” transactions?
I am in the middle of a Huge potential litigation with Elavon – they “lost” all my transactions for a 40 day period which equally roughly $60,000. Once they found them it was 3 months laster. As they started manually entering the CC Transactions, the customers & their Banks flagged them as fradulent charges & I now have thousands of dollars in Chargebacks!
It also caused me to have to close my business!
These people are crooks, I have fought for my money almost at every occurrence. I used them for over a year. If you get a couple of chargebacks they will try and cancel your account. IF you use your terminal for another transaction that you did not sign up for they threaten you. STAY AWAY FROM THEM!!
Horrible horrible customer service. One of the worst places I’ve had to deal with. Basically accused someone of stealing when there was a charge on their card.
I would like to say that Evalon and associate Victoria have redeemed themselves …I am glad to say the service has been quite good and as a four year customer I will be staying with Avalon for my debit and credit service
CG HAIR
We are new owners of Seaside Oregon golf and restaurant. We meet with Melisa of Elavon on Dec 2016. Its been 2 months of horror. She promised so much and has failed to deliver. Do not give these people access to your bank account. they have taken unauthorized money, promised to refund, promised to help set up our POS , Promise after promise and have not come thru. Gavin, her boss in portland oregon has indicated she did not have the authority to make such promises. Our bank, recommended these people and now they are even shocked by them. We are having to close our account to stop them from taking more out.each of the first 3 months they have taken out different amounts and a has caused us to be overdrawn. In Feb I put a stop payment on AUTO WITHDRAWAL and they changed the amount and so it slid by the bank. I can’t believe I didn’t check them out first. DO NOT GIVE THEM ACCESS TO YOUR BANK ACCOUNT. Our system is still not up and running and they have thousands of our money.
Very poor service Account person”Victoria’ who processed my new debit machine did not know what she was doing..
I have been with this company for four years and had to get t a new machine cause the other was obsolete..
Decided on wifi because it is faster…Account specialist processed my request and a few days later I received my new machine.. Unfortunately could not use it because she forgot to add the debit feature to it…Contacted her and she needed me to sign a new agreement which I did and sent back ….Then she had to make up another agreement because she put the wrong percent on the credit and debit …If this wasn’t bad enough I find I have also been charged the startup fee of $150.00…Now I was to have this waived because I had been a loyal customer for four years..I was also not explained to about an insurance which I would definitely have purchased..Instead I was charged an additional $20.00 for not taking it..hmmmm. This lady was to get back to me after she spoke with her manager..When I didn’t hear back I phoned in to find she had gone home.. Also find it hard to get ahold of a manager to help me with this problem…. Very very dissatisfied customer..Would never recommend this company to anyone.
Cheryl Graham
CG HAIR
BRUTAL company. Terrible customer service.
We were put in touch with COREY JOHNSON and he was rude, disrespectful, and completely obnoxious.
AVOID THIS COMPANY!
Two weeks ago I began the process of changing my banking info. After navegating throught the sight I finally found the forms {( it was not easy to find them) I printed them off and emailed. After three days I called in because I didn’t get a response. Customer service told me to resend them which I did. Two days later I received an email stateing I hadn’t sent in the proper forms, however they neglected to send me the appropriate form . I had to call in again to have the forms sent. I’ve completed these forms and have resent them 3 times now each time it takes days to get a response. If there was a problem with the form I had to resend all the forms rather the just this missing information. The last email asked for information I already sent in the first email!! Its been two weeks and I haven’t been able to process any payments I’m moving my business over to TD
Month in and Month out I have to contact Elavon as they do not seem to update their systems with information from Trustwave etc. I have numerous emails from Trustwave confirming our PCI complaince then to be told today that they do not believe Trustwaves explanation just about topped it all. I am now looking for a new Merchant Bank to host our payments. I have had enough !
Signed up to SagePay and unbeknown to us Elavon handle the payments. Their staff are the most unhelpful ever. They dont inform you of fees coming off and you have to try and negotiate their horrible online system, which apparently will NEVER accept a user password to download a really bad statement which gives no information at all! Always take off more than the documented “fees” from payments but no record of where they money goes so accounting is a nightmare! Stay away from Elavon, SagePay if you can afford their monthly scheme are absolutely great but if you are a small business like us… AVOID!
Elavon has no morals they make the rules up as they go along. They charge you what ever they want and it makes no logical sense. My rates are as high as 6% with other hidden fees of up to $80.00 a month. We are a very small business and it is ridiculous when you process less than 10 transactions a month that their fees are no less than $200.00 a month. We have had the same terminal for 12 years . Why is this kind of gouging not illegal??? Do not recommend them at all !!
I had cancelled my services with Elevon. They did not cancel it and instead continued to charge me. I didn’t recognize the name on my bank statements and assumed it was from a different company, so I unfortunately did not check into it. I called Elevon to complain that here they see I have not used their services for over 1 year, and they would not refund me. I would not recommend them to anyone.
Our company used Elavon service for our check and credit card processing and they over charged us and they ruined our business almost put us out of business. They charged us over $40,000 for service that we have already performed for our clients. They caused us to lose a milti million dollar deal. They lied and did not deposit our money in our account like they stated in the contract. I would not recommend them to anyone.
Elavon’s rate and fee are higher than others’.
Equipment’s price is also extremely expensive.
I was silly I have trusted them because they work with Costco.
Had nothing but trouble trying to revolve a merchant issue. I’m sorry I ever did business with Elavon. Six days now still no resolution. Customer service folks need more training. Keep getting different answers to my problem. Not happy!
Absolutely disgraceful. These idiots never even managed to set the account up never mind process any payments, yes they felt it their right to take money from my account, despite canceling the direct debit FOUR times.
This was 3 years ago
Now theyve set a debit collecting agency on me for £47
MY PERSONAL OPINION IS THAT ELAVON SHOULD BE AVOIDED AT ALL COSTS
DO Not USE ELAVON! I have used this company since i opened 15 yrs ago, never 1 chargeback, void, or refund! The customer service is horrible and will never amswer you! Jason Ross does not answer emails, phone calls, voicemails, and when asked to speak to his boss, he refuses to give that information. THE HIDDEN FEES THAT ARE TACKED ON MONTHLY AND RATES ARE SHOCKING!! I now have 5 NEW monthly fees that stay on and no statement! Its the biggest headache our company has! The cost is OUTRAGEOUS!! Ghost fees!! Customer Service is an F! Have not had problems with terminal because i bought mine from another company outright, rather than spend $4,000 for lease!!! Now the new EMV software they use is HORRible! Tech support is a waiste, no one evers answers the phone or concerns EVER! they have no care of my business and soooo glad to be rid of these SCUM BAGs! when i did finally get a luve person, they told me i had no account, it took a senior manager to find it because of my name has a & symbol in it! lol. really! Stay far away dont fall for no fees! I will glady join a clasd action for these fees i was never notified on, and who knows the issues i will have next month when i see if my account was actually closed and what fees they charge, no terminal, no contract, no transactions???
Same thing here, 15yrs now, jason is my rep, never answers any contact. Tried to get his boss, wont tell you! Cant find my account because i have a symbol also in my name!! What a bunch of incompetent ass*** ! fees upon fees upon fees, login is a joke to their online portal! Never works! Now i have to buy a new emv machine and need to change merchants but am reluctant to use any of these merchant scam.companies. have you found a better company? I cant believe they are allowed to operate and take any amount of fees they choose!
I am a small business that just does a few shows, was set up many years ago with elavon and was this was the way to process cards, had many months with no shows but pais the 41.00 with modern tech ways to process stayed with elavon until it was just to much out of pocket, well my last bill no charges so no income they up it from 41.00 to 101.00 what is wrong with this company, never use them, customer service is awful, I closed my account so no way to refund me, like you would so disappointed, have a 800.00 machine you told me I needed that is worthless how much of my small income can you suck out of a person. Sorry but you are not customer friendly and sure you will delete this but customer beware
I rate Elvalon as a “F”. I had Fraud money that was deposited into my account by a credit card my compnay took. After the money was in my account we realized it was fraud money. I contacted Elvalon ASAP and told them which they confirmed it was fraud. Elvalon charged me $274.00 on fees for that money that was fraud. I believe that I did what was right by telling Elvalon. They still charged me a fee! I dont believe that was right to charge me when I was the honest one. Elvalon could have been out $8100.00
Last time I work with them
I was suddenly charged $59.99 and they refused to refund $49.99 of it because they said they had uploaded the new fees to their website and it was up to the responsbility of the customer to log on to view the new fees but I had never received that website or option for a paper statement so I had no way to know that this was happening. Customer service ignored me and like a broken record stated that my account was open after the deadline so the fee was incurred. I explained that the representative that I had never explained this outside website or paper statement option and only said that I would be charged $10 a month if I didn’t swipe $500 worth of credit card transactions through the card swiper.
When I went to change my account in mid-December so it would be free again the US Bank rep said everything was done and I wouldn’t be charged the $10 merchant fee anymore. Again the customer service rep ignored me and refused to refund the $49.99 nor send me to anyone who may be able to.
I explained that they are punishing the customer by doing this and that I am left to write a bad review on my experience. She apologized and was quiet. Nothing more to say so I hung up.
Same happened to me. 49.99 charged with no explanation. Complain to the FCC>
… and no warning from the PCI compliant fees to remind me that had to be done for a new account. Where do you even find out about these changes?
Horrible scam artist, I am am AMAZED Costco goes they them. I called to get info, they took some info from me, and then charged my credit card $150, I keep telling them I dont want this, now they are charging my card every month, I never wanted this, just info, I have told them repeatedly please cancel this, they refuse, to the point I have to close my bank account. Seriously stay away. They just called me again last week to help setting up processing on my end, I tell them I dont want this, and they keep on some sales pitch, I tell them please cancel this, and quit charging my credit card, they have refused. they just ignore what I tell them and start on a sales pitch again. STAY AWAY FROM COSTCO CREDIT CARD SERVICES, there not run by Costco
With the “upgrade” to the Sabre-owned SynXis POS (in both senses of the term) we were FORCED to use Elavon by Wyndham for our credit cards. The integration is poor into very buggy software and there are crashes and other problems all the time. We’ve also received charge-backs, and trying to search via Elavon’s “Fusebox” is, frankly, a sick joke. Previous to this we had a separate CC machine that rarely had trouble and was pretty reliable–NOT ANYMORE!
I’m personally glad I’m not a Wyndham franchisee having to pay exorbitantly for this garbage and only have to work for the franchisee. I have yet to hear of a single good thing from ANYONE about Elavon. It’s no surprise they keep getting hacked.
It sucks! no one monthly statement for 5 years and charged 40$ for seurity test without notification. the rate is much high than any other company. the sales man cheated and push me to buy a very expensive terminal machine and refuse to return. I felt i was cheated by them for past 5 years!
Elavon is good IF you do not get a chargeback. If you do get a chargeback they do NOTHING to support you. Worse, they automatically assume that you as the merchant are at fault. Even when your customer withdraws their chargeback (like mine did) they let things slide until you are at the pre-arbitration stage where either you agree to accepting the chargeback or you risk incurring a heavy fine for not doing so. Of course, there is NO mechanism to complain to management… which is why I posted this review.
There are legal options for all of us to use. We need to band together and sue Evalon for their own good! What an unpleasant experience it has been to deal with these people.
I agree if enough get together and bring a law suit against them . They are scam artist at the best . Cancell your debt machine saying it is not to standards anymore and leave you hanging with the lease.
We’ve experienced the exact same problems. Elavon staff could not be less helpful. I was asked to send them chargeback statements from our last year with our previous processor. After spending several hours compiling and sending statements that showed zero chargebacks, they decided to disregard the reports and close the account, then be intentionally unhelpful when we need to refund customers. I don’t appreciate my time being wasted and being treated by a criminal by someone who answers phones for a living. I can’t say I’m surprised to see so many bad reviews of this joke of a company. We will be keeping a close eye on our accounts to make sure they don’t try to screw us over even more.
If I could give ZERO stars I would! Triple the fees and total rip off! How they can get away with doing this to small business is beyond me.
They charge you a crazy high lease that you cant get out of. It makes no sense. You can go get a credit card plan where you don’t pay a $4,000 lease to pay off for them lending you the credit card machine. Its a waste of money if you compare to other companies.
One word. Disaster. I recommend you stay clear of this company. after only two weeks of service they claimed false accusations about my company and decided they want to discontinue service… over the course of 24 hours. No merit, no justification. leaving me and my business high and dry in time for the weekend. I mean if you don’t want my business that’s fine, but to make false statements about my company that is not. rude, disrespectful and otherwise un businesslike. I will be pursuing defamation. Beware.
We had the EXACT same experience.
The compliance manager COREY JOHNSON refused to let us know what we had done wrong.
Never go with Elavon, I ended my contract back in April 2016 I carried on paying my monthly fee for my pdq terminal until October 2016 despite me informing Elavon I’ve terminated the contract due to faulty machine. I stopped the direct debit at the end of October 2016, now got an unexpected bill in from greedy thieving Elavon for £83. I don’t think so let’s have this out in court shall we and let the judge decide at what point was I aware of this ghost fee. Look forward to seeing you.
i cancelled the company more than a year ago and they were still taking money out of my account , when i called them they told me they would cancel it right away. what happened to all that money they took, i demanded a refund and they told me they cant do it because i just cancelled. what a rip off don”t use them they do not honor anything.
Having had Elavon/ Costco since 2004 I never had a problem until the new Chip Card Terminals came out. The ability of their team to program and solve problems is poor and the Management has been equally frustrating. They are giving you products that have a lot of error and illegal spacing for signature protection. They have no regard for waisting your businesses time. Literally I have over 8 hours and the problems are still not resolve. They refuse to restitue or make the damages correct. They also keep failing to get my autobatching correct and I have not had funds deposited as contracted due to their error. They don’t seem to care. The receipts for a standard visa charge are 10″ long the used to be 3-4″ so each sale I am using 20″ of thermal tape. Very disappointed in Randy, manager.
I have been trying to cancel my Evalon services since June 15, 2016. Customer service took all my information and informed me I would receive a call to confirm cancellation in the next three hours. No one ever called after I left 5 messages trying to cancel. I then was able to get Roshina to email cancellation forms (Its Now August)! I returned the forms cancelling both merchant services and data insure. On Sept 2, $199.60 was deducted from my bank account listed as “data insure closed”. Then on Sept 28 another $1,169.00 was deducted from my bank account listed as “data insure closed.” I was told the $1169.00 was for equipment ($475) and Quickbooks ($199) that I had received, the remaining $495 charge couldn’t be explained . Evalon has NEVER sent me anything because they didn’t even have my correct address on file! I was able to get a $475 refund for equipment that I never had, but can not get ANYONE to return calls from this business to be refunded for the remaining $694 owed to me. In addition Evalon is still charging me monthly merchant service fees! I had to alert my bank of fraud and place a stop payment to this company! I think Evalon owes me $694 plus all the monthly charges they have charged since I tried closing with this terrible company in June. Evalon is a scam and the WORST company I have ever dealt with in my life!
NEVER NEVER trust Evalon or let them have access to your bank account. Customer service is the worst I have ever dealt with. I have been trying to close my account for over 4 months and have been told over 10 times that someone will call me back within an hour. NO return calls (and yes they have the correct number). I finally got data insure closed and got charged over $1300 in closing fees and equipment that was never used (closing fee was stated to be $195). Currently still trying to recoup $600 that should not have been charged! Still getting charged merchant service fees! This is the most unprofessional dishonest company out there!
Leaving Elavon after many years. They now charge me for a declined card, only a small fee but why am I paying for a customer presenting a card with no funds on it! Also the provider I am moving to supplies an up to date contactless machine for less monthly rental and with fees almost two thirds cheaper than Elavon, my estimated savings are over £1000 per year! dont know why I stayed with Elavon for so long.
Don’t use ELAVON, its a big fraud, they are the worst merchant service ever, I have been in business for more than 30 years and a sales rep convinced me to switch to Elavon, big mistake, worst service, ghost fees, and not to mention the customer service I was on hold for more than an hour to resolve nothing, Please Please don’t even consider them even if it sounds like a good offer do not be tempted.
Silvia Hernandez
Please do not ever work with ELAVON, ITS REP Pierre Stehlik and Northern Leasing company.Its a such a big scam to trap your life and take away money from your business. Learnt it hard way.Its a scam to trap you with leasing companies for years and years …thank to Mr. Pierre Stehlik.
Taylor dietz the compliance manager who sits in Knoxville is of no use and work on behalf of ELAVON agents.Big SCAM and syndicate…Keep your self away
I Made The Mistake Of Leaving Heartland And Going To Elavon . i had one large swipe and they will not release my money .first they said send me a copy of the invoice and i did now they want more information which i provided i call the repeatedly and they dont even answer the phone . heartland im sorry for leaving
I left Heartland too for Elavon. It has literally cost me thousands. I canNOT believe that Elavon/Ladco are still in business!
After 5+ years of continually escalating costs and unhelpful service, we quit Elavon last year and immediately saved over $1000 the first six months due to the lack of “junk fees” that Elavon routinely tacked on. It seemed to us like they invented a new fee almost every month, and the rates they quoted never matched the rates actually charged. They even want to charge you for a statement!! Also, the company they contract with for PCI scans cannot produce accurate, consistent results we had to hire another company to perform this function…so it is no surprise to us that they have problems with the Credit Card companies. Beware of this processor and verify EVERYTHING they tell you.
Do not work with this company. Their customer service is horrible and will just give you the run-a-round transfering you from one department to “someone who can assist you”
Back in June a gentlemen Michael Watts from “Smart Card Merchant Services” with the title of Senior Account Executive to try and have us change over to their merchant processor. We had a contract drawn up but the deal ultimately fell through. He told me don’t worry the contract will be cancelled yet for the past 3 months I’m being charged $15.95 on both merchant accounts that I do not use.
I follow up with Michael, he says he is no longer with the company and gives me the information to someone at Smart Card Services. They tell me they do not see any charges, I have the merchant statements in front of me and we are charged $15.95 for 3 months even after I’ve told them to cancel.
I finally find out the correct person to speak with, after being transfered and hung up on for about an hour only to find out that I will not be credited for the charges because someone at Smart Card did not notify Priority Payment of the cancellation.
Why am I being charged for services that were supposed to be cancelled before even taking effect?
And now I won’t be reimbursed because of an error on their end?
This company is horrible with communicating as well as their customer service.
They now want me to fax over my bank statements to prove that the $15.95 was taken out of our accounts for a total of 6 times. They say nothing shows up on their end of the ACH Payment regarding these charges. So I guess the money debited from our accounts for the past 3 months just disappeared into thin air after it left our accounts?
Elavon is the most AWFUL AND I MEAN AWFUL company that I have EVER worked for. They are so EXTREMELY UNPROFESSIONAL and they DO NOT care about there employees. Today I got fired because the ONE trainer said I was acting some type of way towards her. Like seriously? And when I asked what I had done to her that had bothered her I was given NO ANSWER. I’m not sure if these two white women were racist and trying to intimidate me but I felt EXTREMELY threatened and I had a very bad anxiety attack to the point that they had to call the ambulance. I was COMPLETELY blindsided. I would have felt that if another ADULT (Which I assume Lisa McLain Anderson was not) if they would felt I did or said something they made them feel some way they would come to me and tell me because I did not mean to anything if I even did anything! I will tell everyone I know not to do business or work for this AWFUL unprofessional company and I would love to talk to the director of HR and complain to the correct person! I don’t want my job back but I would love for the company to know what kind of employees they have.
After three times in six months of my credit card terminal going down and causing me HOURS of aggravation in on-hold wait times, never being able to talk to a human and having to hand run credit cards that cost me a MUCH HIGHER FEE. I am finished with this company. If there is a class action lawsuit, I would gleefully join. Disrespectful of small business and ones time. Save yourself the hassle and run away from this company as fast as you can. a NEGATIVE ZERO rating from me.
Do not use Elavon.
If you switch from them they will not put your terminal back to programming before you used them. They are absolute S***.
M
I sign a new contract with Elavon (I used to work with them for almost 10 years before). This time I ask for a Mobile device service. When I read the cost I already knew that I was going to pay 149.00 for the new equipment. Well I was charge $312.95. That overdraft my account. I called them and they told me that is a charge for the software, which a download myself and is free. I just call them because I never received any letter with my user name and password. I try to cancel and they say that if I cancel I have to pay anywhere. That totally illegal. Because they do not tell you the real cost in the beginning so you can decide to go for it. I don’t know what to do. Call the corporate office and nobody answer the phone. Somebody please HELP!
dont work with elavon any more they only looking to stealing your money i dont used any services from them also i didnt receive any services and keeping charges $10 and they are bigs liers please dont work with them thanks
I own a small business. Swatched to Elavon thru US BANK because of the rates they were offering. They did not follow the contract that we signed for over a year – the time frame is my fault, I should have been watching much closer. At any rate, they owe us a LOT of money back. Just got an email a week after they promised a refund saying they were still trying to figure out what they owe us as the number is large. Please be extremely cautious of this company!!!!
How did you get them to refund your money?
I felt this was something needing to be done by myself as I thought the issues we have been having all stemmed back to Elavon. We were wrong, and with that let me say that emailing customer service is not same as speaking to a real person but it was very prompt replies, with very insightful and helpful information. I am not sure they are getting a fair shake when it comes to some of these reviews, how many others realized they were pointing the finger at wrong Company, but were to embarrassed to retract or admit?
THEY CHANGE RULES -DON’T TELL YOU -THEN PENALIZE YOU. We can relate to all the horror stories here. We were trying to launch a new business, where we needed to make a splash. we were not therefore advertising through the usual channels, but needed to cement a deal with a large industry player. The upshot of this was that we did not expect to see any transactions ‘dribbling through’. This was explained to Elavon.
Every couple of months, or after any code change, we would run a test transaction.
Three times in the first two years we discovered that they had closed the account. We had not been informed. They had our telephone numbers, postal address and email address, but not so much as a one-liner to tell us.
This most recent time, we were actually speaking to a concern who could offer us a foot in the door, only to discover that Elavon had closed it again!
When we contacted them – they hadn’t advised us of their actions, of course – it transpired that they had changed the way fees were to be taken.
Previously, they were taken at source, and we had received the reduced sum into our account. Without telling anybody, they had altered this procedure so that the fees would be taken out of the FOLLOWING month’s transactions.
Clearly, in our situation, there would be no following month fees. They had closed our account because of two outstanding fees due, each of 68p. We kid you not!
Had they told us of this change, as even the slightest professional body should have done, we would have made diary notes to pay. Unbelievable.
Here we were, after years of trying, finally speaking to somebody who could change our lives only to find that our website (the absolute core of our business) had been broken because of an inactive payment gateway.
Elavon told us we would have to re-apply, which we did and three weeks later they said they could not offer us an account. Nothing had changed at our end at all.
At no point was there any apology or embarrassment shown by them. We have never dealt with a more Mickey Mouse operation.
We are now with Braintree. Like chalk and cheese. Their customer service – both in terms of knowledge and attitude – is the best we have ever experienced.
Don’t trust your business to Elavon. Why risk it, when there are so many alternatives?
Elavon, formerly known as Nova Information Systems, partner with Costco and is a subsidiary of US Bank. Watch out what they would do to your credit card processing account.
1) They used no-exist excuses to hold your money in the credit card processing account.
2) Suspend processing account before send you any notice.
3) Suspend account even from an customer’s inquiry. (They cancel my account even the customer cleared the inquiry)
4) They don’t let you contact the department handle your case. ( I have to find the US Bank investor relation to contact them)
4) Apply non-exist and undisclosed processing amount limit. (They asked you monthly average and then they said it is your monthly limit)
5) Even inquiry was resolved, they still apply suspension and withdrew money from bank account.
6) Multiple huge withdraws to empty your bank account without legitimate reason. (Think about 5 time of $4600 – $23000 in total )
7) Charging fee without reason or explanation.
8) Their employees are rude and ridiculous.
9) Charging service charge after cancellation ad making up excuse. (They charged on Sep 1, and Sep 3, after they received cancellation Aug 2)
10) Even you sent cancellation 30 day in advance, they still say not enough 30 days. (Their assistant legal counsel said Sep 3, is the 30th days from Aug 2)
11) They change the term of the contract without sending any notification. (They totally changed the contract and applied it 14 days later but send you no notification at all)
12) Making up non-exist document. (Sending a printout to proof they sent you email, but the printout does not have any email address)
13) Lied to authorities and Costco.
If you are a victim, try contact OCC, FTC, FBI, States Attorney, Canadian Authorities.
They should be punished.
This company shut down our credit card account without any notification after we’ve been in business with them for 4 years without any issues. Imagine coming to work and not being able to process credit card transactions and not knowing why. Once we figured out what happened, we contacted Evalon to find out what the issue was and simply stood behind their actions and wouldn’t even consider opening our account back up, even if we removed the item from our website. They wouldn’t tell us which item, they basically just blew us off. We pushed millions of dollars worth of transactions through their company and never had an issue for four years. We are simply sick to our stomach over this. DO NOT PUT YOUR BUSINESS IN THE HAND OF EVALON!
Small based business. Switched to Elavon thru Costco Canada to save some money.
Elavon is by far the worst company I have ever dealt with (for any service) the sales rep thru Costco’s website was quick to “sell” me on saving money. Much of my email discussion with him was completely false. I emailed Costco Canada with my concerns as Costco usually is good. I have not even had a response from them or the sales rep that was 4 months ago….I would not recommend changing to Elavon at all as there is no customer service, information is misleading and they will not fix anything. I am spending more money but because I paid a “fee” to open my account I will loose with whatever processing company I go with for another year.. I guess I’m just too small a business since reading how big they really are.
Just yesterday got a email stating to update my Androids or my processing will not work not even 24 hours notice. So if I didn’t do right away all my Andriod’s I wouldn’t be able to process any credit cards…Nice!!! What company gives under 24 hours notice…Elavon!
Caught them trying to charge us for “hidden” fees, not listed on the contract. When I called them on it they credited my account. “Just an unfortunate oversight”, they said. Cancelled our account after 30 days. SCUM BAGS
What can i say about ELAVON, i’m in Canada, running online sales business for clothing and electronics. Recently got couple of chargebacks – usage of stolen cards, completely because of Elavon, they do not verify the address of payment before processing your transaction, it is same thing as running manual sales with keying card number. Address and the card number didn’t match, basically they are not verifying anything. I try to solve it, and got extra 400$ charged on my account, when i asked why, they replied – This is the Arbitration Commissions… Dispute Resolution department is not helpful and very rude. Long story short, after i tried to settle this, Elavon went into my account and reversed back all the transactions processed within 6 month = $ 25,000. I spoke to Resolution Dpt again and they told me that they are going to hold funds for 6 month to verify my account… I have all the evidences, if anyone wants to sign-up with Elavon i will not recommend doing so, i understand that 0$ cancellation is that makes people go and sign-up, but trust me, you will have more hassle than service. My feedback to Elavon is Negative.
Hey I’m in a very similar position atm was wondering if we could speak further on the subject..
We have been in busniess for over 10 years. we were with bank of america and switched to ELAVON ( WICH IS THE BIGGEST MISTAKE DONE ON OUR PART)
WE HAD 8 charge back’s. elavon held our funds that we needed to return to customers. and after faxing the needed proof to the elavon dispute department of they released 7 out of 8 chargbacks. when we called elavon risk solutions and spoke to Mr PARKER.JONES AT EXT 8170 he said that the total amount of chargebacks are 7% so he is going to keep the hold in place for 30 days and then re evaluate . we mentioned that 7 out of 8 were leases in our favor and it couldn’t be 7% anymore becoz of the initial 8 chargabacks = 7% then 1 chargaback can not = 7% .
this is RIDICULES!!!!! ELAVON should be facing a class action law suit by now. i am going to speak to a attorney ASAP and taking them to court. if any other small business owner has the same issue please email me at [REDACTED – personal contact information] so that we can look into a class action law suit against elavon.
PLEASE DO NOT USE THIS MERCHANT SERVICES FOR ITS -C rated for a reason .
course of action
1. flooding all reviews with nagativne reviews
2. initiating a complaint/dispute with BBB
3. Contacting a attorney for a law suite for loss of income, inconvenience, illegal activity etc.
4. small claims court for Mr Parker him self .
stay clear from this elavon…. unless you wanna easy way to close up your business!!!!!!
I can honestly say that dealing with Elavon has been the worst customer service experience of my life. For the first couple of years, they were great. When the chip reader cards came out in the states, the hold times went up to 90 minutes. I had multiple machines that didn’t work, and was talked into purchasing a new machine outright, which I did. It went down within 2 weeks. I was promised a refund within 2 weeks, it took 2 months. I closed my account 4 months ago, and they are still charging my bank acct a machine rental fee. Please save yourself some trouble and stay away from this company. I used them through my Costco Canada membership and will be taking the time to write to the head office of Costco.
I am a consumer, not a merchant. Elavon processes credit card transactions for Virginia DMV, but not mine. When I entered the correct numbers in the demanded format, Elavon falsely replied: “The Credit Card Number supplied in the authorization request appears to be invalid.” The number did not appear to be invalid, as confirmed by the issuing credit card company. Elavon’s published telephone number was answered by a person who said they did not respond to consumer complaints, “You need to call the number on the back of your card.” Which I did, and was told that the card is fine, number right, this charge never sent to them.
Please do not rely on processing companies that falsely call credit card numbers “invalid”, but refuse to answer inquiries about them from the consumers affected. Elavon inconveniences customers, but ducks the job of responding to the squawks. This will hurt your business, if you trust them.
Elavon is not your card issuing bank.. therefore any response Elavon recieves comes straight from YOUR bank. Elavon does not decide whose card is “invalid” or not. Elavon is not authorized to make decisions on an individual’s credit card account. Elavon ONLY services merchants.. NOT cardholders. We have no information about a cardholder’s account.. therefore, we are instructed to tell you to call the number on the back of your card. Clearly you need to do some research on what a credit card processor is. If you were a merchant.. you would know this. Bye.
This is the most unprofessional response by a business I have ever seen. BYE
Agree 100%! So when you become a huge business as Elavon, you no longer need to be concerned with customer service or how your employees represent you? Yuck
This company takes payment from customer then delays funding yuor account and investigates your business to see why your company is being paid. I don’t get it this company will keep your accounting destroyed . I regret this decision. Please be aware this company will aggrivate you to no end .
The terminals garbage chute way overpriced huge scam just the way to sell terminals then about a month or two later they’ll close your account.
High fees, Im on the 3rd POS (which also stands for Piece of shit) in less than 2 months. They do not accept CIBC cards and the machines they send us are constantly failing. Customer service? Dumb people who cannot figure anything out, expect to wait over 20mins every time you call for customer service. I own a tax office and this company has so far lost me 8 clients this year because they were fed up with our machines EVERY YEAR. This is is our 3rd year with them and last!
We were a customer of Elavon though Mindbody. Their customer service is the worst I’ve even seen. I had a customer dispute a charge she made online. I refunded the customer her money back and let Elavon aware of this. They proceeded with the charge back anyway. I called them several times on the same issue. The first time the rep actually said “get the money back from the customer”!! I finally spoke with a manager who said she’d take care of it and to call back. I did call back and she refused to get on the phone and the rep refused to give me her name. The rep said the case was closed and there is nothing they could do. So I called Mindbody and switched merchant providers which I didn’t even know was an option. I will never do business with Elavon again and I’ll make sure to read reviews prior to signing up with any company.
Nicole Phillips / Inner Me Studios
This company almost our small cafe/food truck out of business. We were promised in our contract next day deposits only to find out after our bank started to tack on late charges for late deposits that we expected to be there on time. The late charges began to pile up after missed and late deposits. After months of continual requests to resolve the deposit timing issue we finally had to bring things to head. Elevon has admitted their mistakes but we are still waiting to reimbursed the $10,000 in fees. Stay away from the processor. It will take us months to recover from these incompetents. They pretty much admitted that they are on breach of their contract.
OMG…in my 45 years of doing business and working with 5 other merchant service credit card processors, i have NEVER seen a WORSE merchant service…Their rates are ok, but their customer service/tec h support is a NIGHTMARE. In my 2 years with them, i have never had a wait/hold time of less than 20 minutes, and often it is 30 to 60 minutes! With the other processors, the wait time has always been in the seconds, or max 1-2 minutes.
But, when i have a line of customers waiting to pay, and the credit card machine goes on the fritz, i LOSE THOSE SALES, as hardly anyone pays with cash anymore.Their reps are good and knowledgeable, but again, my biggest complaint is the INSANE length of time we are put on Hold to speak with tech/customer support
I am a small business owner who understands the need for short hold times. I am also a logical woman in knowing that there is a reason there is a long hold time. Elavon has been nothing but great to me and my business, great customer service. Their hold times were bad for a couple months and now they are great again. i was advised their hold times shot up because people ignored the notifications we were given to update our machines so they all did it around the same time, granted i was one of those people. I just don’t think hold times are something to complain about because it’s out of a company’s control.
Terrible customer service. They take an hour (or so) to answer calls, and don’t allow for call backs. I went with another provider last Fall and cancelled my service. They told me my account was closed and that I did not need to send the (now very old) terminal back and that I would not be charged any more. After 4 months of monthly fees ($33.60) per month, and several promises to stop the charges, they have still not done so. I can’t tell if they are corrupt or just incompetent. Either way, stay away. I am surprised that Costco has ha relationship with such a poor service provider.
I have dealt with Elavon for over 4 years. The last 6 months have been a complete nightmare and am happy to say that I have finally terminated any further relations with this company.
In September 2015 I called Merchant Support to order a new credit card swiper since the one I had was shorting out. They convinced me that I had to upgrade to a chip enabled terminal- which was not the case.
In October 2015 my charges increased significantly and after hours and hours of time spent with your IT department they agreed to refund $138 in overcharges.
In November 2015 I spoke to your Merchant Connect IT department again because my charges continued to increase and after many hours of being on hold they admitted that they had a glitch in their software and that all transactions that I swiped that did not have a EMV chip on it was being processed as if I “hand-keyed” the transaction. They agreed that I was due a refund of overcharges and it doesn’t take a rocket scientest to LOOK at the statements to see that I have been overcharged ever since I started using the Ingenico reader. Since then-they have not refunded these overcharges nor have you, but I do appreciate that you were able to cancel the lease on the Ingenico reader.
And here we are 4 months later – Now Elavon tells me me that all I am due is $74 some dollars. I first spoke to them 4 weeks ago and we are still having the same conversation and I am still out over $400. I have asked to speak with someone that can make decisions on this and all they say is you have to rely on your research department. This is definitely unacceptable and they leave me no choice but to seek legal counsel, file in small claims court which will include time & labor plus all the charges above and also file a complaint to the Better Business Bureau.
Lease Payments $104.00 (4 months x $26 October thru December)
November overcharge: $148.45
December $109.00
December Processing Fees $15.50
January Processing Fees $59.99
Total: $436.94
DO NOT GET INVOLVED WITH THIS COMPANY. THEY WILL TAKE FUNDS FROM YOUR ACCOUNT AND IT WILL TAKE HOURS & HOURS OF PHONECALLS PLUS MONTHS AND MONTHS TO EVER SEE A REFUND.
After 4.5 months of begging, pleading, crying, threatening, nearly having several mental breakdowns -Elavon has finally refunded the overcharges. Of course this was after a complaint was filed here and also with the better business bureau, bank accounts had to be changed, payroll accounts had to be changed, all automatic withdrawls from this bank account had to be changed. IT is not worth it- do not use this company. They will not treat small businesses fairly and you will waste alot of time dealing with them.
In over 20 years of dealing with different merchant services ELAVON was by MILES the WORST I’ve ever dealt with.
After having a point of sales machine breaking down I requested a new machine just to find out the rental charges almost doubled, their excuse was the old terminal had been discontinued so I had to incur the extra monthly charges. After receiving the new terminal I noticed they didn’t sent me a returning label for the broken one, after requesting a couple times and being on hold for over an hour every time I finally decide to close the account and requesting return labels for both machines. To my surprise they only sent me one label, so I phone them again waiting another an hour on hold just to request the second label. When FEDEX showed up to pick up both machines they had a box and the second requested label. To my surprise again they only received one of the machines and kept on charging me for the second machine so again back on line for another an hour to find out what happened. I phoned FEDEX three times they were not able to tell me where the machine was since I forgot to write down the tracking number. Five months later and about numerous calls and being on hold from 45 minutes to an hour and 15min they finally told me that they received the second terminal but wouldn’t refund for the extra five months only for the last month because the rep I spoke to didn’t bother to put on the notes on my first call that the machine was broken and I needed a return label.
This was not a BAD EXPERIENCE it was a NIGHTMARE!! . STAYYYYY AWAY!! from ELAVON they will ROB YOU BLIND!!
Elavon should be a terminated Co. After my client”s card was charged and I received approval and sent all information requested, It was still denied by Elavon. Waste of time and money dealing with robots. Go elsewhere !!
Our business has been a customer with Elavon for many years. We started out directly with them through our bank, then switched to processing through COSTCO because the fee structure is dramatically better. I have had many CC Processors contact me, or stop by our business, trying to see my statements because they would swear they could “save me money” even after I told them I was processing through COSTCO at a great deal. On the few occasions I would let a sales rep see my statements, even my new bank rep, they all came to the same conclusion that they could not beat the rates I am currently getting.
For example: For the month of JAN 2016 my statement shows a total of 73 items, for $24,359.35 and a total for Charges and Fees of $405.96.
If you do simple math, that equates to an Average of 1.67% for ALL items. That includes all card types, (10) were DEBIT for $2,523.91 and fees of $22.97, or Average of .91%; and $21,835.44 of Qualified and Non-Qualified cards for VISA, MC and Discover.
However, it is important to know that only (4) cards were commercial non-qualified and only for a total of $370.99 at a rate of 2.65% and $.29 per item. (1) was a Discover Non-Qualified for $342.19 at a rate of 3.35% and $.29 per item, (1) was a Visa Partial-Qualified for $40.93 at 2.65% and $.29 per item. Nearly 1/2 of the items (31) and amount of $11,962.71 were at 1.99% and $.19 per item, the rest (26) were $9,118.62 and at 1.22% $.12 per item.
I certainly cannot complain about these rates!
I think the real differences are for businesses who accept phone payments and online payments that are not completed with face-to-face contact. You do not really know who your customers are, whether the payment forms are truly legit, and the processor is definitely going to charge much more for assuming a dramatically higher risk.
Our business is an auto repair facility in WI and we will not accept payment or release a vehicle after repairs without customer visit and payment on site. We make an exception for regular customers we personally know over the years and we tell them up front that we will add a 3.5% special handling charge to the total bill because our processor will charge at least that much for key entered non present card charges – due to the higher risk they assume. We have NEVER had any holds, chargebacks or other fees assessed over the years. Our credit card charges for each day arrive promptly in our bank account within 48 hours.
You have to be diligent with any and all business transactions. You are responsible for tracking you activity and for balancing you entire days work – every day! You bear that responsibility, not the processor.
Yes I do agree with the many complaints about the slowness of getting to talk to a live person. That is something that the company needs to address, especially during peak call periods during the day. But if you need assistance that is not critical at the moment, you can help yourself by waiting and calling during lower peak call times. They are staffed 24 hours and you certainly would be less inconvenienced if you would choose to call during lower peak call volume times.
BTW I just called them today to ask about replacing our terminal. Yes I am not a fan of the current terminal prices, $389 for a VX520-CTLS when I can buy one reputably online for $199. That is why I have waited so long to take care of this. But I talked to Tech Support and they were very helpful in giving me the correct product/part numbers that I would need, to be sure that any terminal that I would buy would work, and they told me to make sure it was a NEW and Unlocked Terminal. Then I could call back any time and they would work with me to complete the process of switching out my terminal and installing/upgrading the software required for the new terminal. They said to allow 45 minutes and recommended calling when our business was closed, off-hours to complete. All-in-all a good experience for me.
I will be ordering my new terminal soon…
Hi JoAnn,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
This comment has been successfully authenticated.
Hi JoAnn
Did you order your VX520 online yet? Is it works?
Please reply coz I plan to get one too.
This company has offered services thru Costco network. We have been in retail business for over 15 years and switched to Elavon last year with hope to save money. We audited the statement for last few months and realized that the debit card transaction are processed as credit card and are charged at higher rate. Upon asking the rep I was told that debit card offered by banks are credit card even though people punch in pin for transaction. When I challenged the argument, I was told that the processor does not have capability to process pin bad debit card hence change all debit transaction as credit card withou notifying merchants ” what a fraud this company is playing” we are auditing how Uhc money we have payed extra to this processor due to their limitation. We are waiting for reply since last three week, and ready to place legal call as class action law suit for this processor for committing fraud with merchants. Sure it’s at large scale since many merchant has had time reconciling their statements.
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We use this merchant and have had NOTHING but problems.
Months and months of figuring out problems with the company. Lost many clients and business, asked the representative on around the 13th time calling them that they will not refund us fees charged due to their faults and problems.
To top it off? they do not accept CIBC, Island Savings, Coast capital Bank cards. Was told that CIBC is too small of a company thus why they do not service their cards.
What a load of shit. Changing companies after being with them for 2 years. Should of done it a lot sooner to save the headache.
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Big F for being on hold!! 27 minutes and counting!!! how am I suppose to run a business with this kind of response time!!
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Grade of F- on hold for 1.5 hour’s only to get a unknowledgeable service rep who could not answer my questions, he did try to transfer my call & I got a dropped call sound, so tried to get online after another hour with passwords I gave up, AMAZING !
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This company is horrible. We have been with them several years and their mistake and solution is just unacceptable! We recently had our merchant account transferred to another business checking account. After about a week we noticed that we were not getting the deposits into our account. We spent 2 days talking to several people at Evalon trying to figure out what was going on. The first day they told us that a couple days of deposits were sent to our old account and the rest to our new account. We were told that there was no problem on their end and we would have to contact our bank. We contacted our bank and they told us that there was zero deposit activity from them…so we called back and tried again. Finally got in touch with a supervisor and we sent over our paperwork(again) that showed the request to change accounts. This time they realized that THEY had transposed the account number and the funds went to a different account. Then we asked about the deposits that were suppose to go to our old account….they said they all went to the other (wrong) account. How these people can have different stories about where our money goes is unbelievable for the business they are in. When we asked them what they were going to do, they told us that it will be a minimum of 2 weeks for them to recover the money and send it to us. We told them this is unacceptable because it was their mistake and not ours. After arguing with several people they would not budge on trying to resolve this problem. They all told us that it will be a minimum of 2 weeks to resolve this. This is thousands of dollars that we need for our business cash flow and now we have to struggle because of their mistake! This is not the way you do business or take care of customers. It does not make sense that our business suffers because of their mistake. Stay away from this company…they lie….have incompetent people and will not make any effort to correct their mistakes.
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Elavon is bullshit and garbage, Elavon employees are piece of shit, i had bad experience with elavon. they don’t deposit your transaction money, and when you try to do refund, they take refund money from your account, So you don’t get transaction money plus taking money from your account for refund without deposit anything.
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I’d not recommend Elavon. Their customer service is third rate and in general I’ve never had the help I’ve needed when calling or emailing. I’ve been hung up on when routed to the wrong person and asking to be put to the right person. I’ve had to deal with people not sending me the right forms as well as not having things explained to me in a way that is understandable making things take weeks instead of days.
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I have been sitting on hold for over 20 minutes now with a customer staring at me waiting to make a purchase… which she can’t do until my issue gets resolved…. which won’t happen until someone answers the phone. Seriously? This is the worst customer service ever, and it is directly affecting my ability to do business. When this customer walks out (which I won’t blame her for), I will have lost a $60 sale… because a) your machine is not working and b) you won’t help me with it. Thanks.
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ELAVON IS THE BIGGEST RIP OFF !
We were forced Elavon by our new bank.
After the signing of contract they charged 489.00 from our bank account.49.00 for card reader and 369.00 for third party software CONVERGE ! Not mentioned anywhere in contract. After disputing they reversed card reader charges but not Converge fees.
In two months they had to replaced card reader several times . As after week 10 days card reader were failing. Sep 15 2016 Elavon gave us notice of termination ! We switched to paypal and returned all their card readers. Guess what Elavon started STEALING from our bank account 139.92 every month from OCT,NOV,DEC,JAn.Their excuse we didn’t gave them notice of termination ! Loadging complaint with DOB Cal, FFIEC,and Small Claim Court ! Elavon ARE SCAM and THIEF ! Will be contacting Costco !
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Since most of my problems with my machines are eventually corrected, I cannot comment on the machine. BUT the process to correct any problems, the extremely long on hold times ( ONE HOUR +) is very frustrating. They might be the worst at customer service. After your Long on hold time, you get to speak with a condescending person that should not be in the customer service industry.
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I too am very dissatisfied with their customer service. No willingness to help and very rude. Never again. Once contract is up, if not before, I will be terminating.
Elevon is far the WORST company out there. they play games all day dont take there job seriously. i spend on hold 45-1 hour on hold trying to talk to customer service. there machine keeps breaking and i have to pay for it out of my pocket. they wont reimburse you back. when i first signed up with them they put $3000 in my account for no reason, i paid back of course but i needed to see proper documents, alot of Admin work on my end. they transfer you to Atlanta and half the time the people are not there do to bad weather. Costco is going down for doing business with people like this, i will not be a costco member anymore! they also have hidden fees!
DO NOT SIGN UP WITH THESE PEOPLE THEY ARE LIARS!!!
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I co/own a small family restaurant that in a very small town. A customer service rep contacted me regarding switching to Elavon and there it began. He gave wrong information and did not supply us with all the details, or false details in a way that it could be read either way. After we realized he lied to us we contacted the company and I was told that he no longer works there, and they did not disagree when I suggested that his actions and deceit to customers was the cause for his dismissal. We had difficulty with getting the entire matter straightened out and are still dealing with it months later. They promised that they would pay for half the cancellation cost from our old supplier and after we paid $500 to cancel they said that the manager who promised this action was misinformed and that they will not help with the cancellation cost. Had there employee not lied to us in the first place we would not have had to pay this at all. The nightmare with this company has been great, and today I received another bill from them to cancel their account. We were told there would be a no charge cancellation fee. People often think that because you own and run a business you are rolling in money. They do not realize that we have bills as well. I also know that you need to read the fine print and we do. What do you do when the fine print is not done truthfully and the actual employee lies and those above him can’t be bothered to right any wrongs? We have had a tough time in the almost four years that we have been open. I believe that this will be our last year and it is not that we do not like our business but as a ‘small’ business every single dollar counts and when there are not many dollars left to count due to a large company like ELAVON taking advantage or not caring for the small fish in the sea then what are we to do?
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How many Evalon customers were affected by the October 19, 2015 crash of hypercom models including the T4205?
I am searching for answers to this event. These devices today can still be found online for sale. Is not the word out to the public that these are useless. December 7th, 2014 was the first occurance of hypercom models crashing. Does anyone know if Evalon was continuing to lease hypercom devices after this event? These devices contain a cryptographic certificate which expires the device on a certain date without the merchants knowledge. Can this be legal? I never heard of this practice until this happened to us. We have been leasing this model for over 4 years.
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I work in the Information Technology Department for Marion County Oregon. We have approximately 17 VISA devices throughout the County. We changed over to Elavon VISA devices last year and it has been an absolute support nightmare!
We first started with the VISA and pin pad devices attached to computers. We had nothing but problems with the Equinox and Elevon software crashing and constant calls to our Service Desk because the VISA devices wouldn’t work. I ended up knowing more on how to “temporarily” fix them (they would always crash again) than the people I spoke with at Elavon technical support. It was basically a COM port issue with the software that would reconfigure itself randomly and render it incompatible with the COM port settings on the pc. After several months and countless hours trying to get these devices to work, we decided to abandon the pc attached devices and go with standalone network VISA devices.
The issues did not go away on the standalones. We use static IP addresses for the VISA devices for security and for some reason they quite often change back to DHCP (automatic IP address assignment). We don’t allow DHCP on the VISA network for PCI compliance so when the devices switch back to DHCP, then they have no network connectivity and again we get Service Desk calls. I have spent countless hours supporting these VISA devices since we switched to Elevon. Each time this happens, I call Elavon support to make sure the file on the affected device reflects the static IP address that I have configured on the VISA device, and each time I call, the file has been set back to DHCP; so when the VISA device does a download, Elavon’s file overwrites the network configuration on the device and sets it back to DHCP and then it doesn’t have network connectivity.
I finally got fed up one day and asked to speak with a manager at Elavon. He admitted there was a software glitch that when a new device is ordered, it resets the Elavon’s files of each of the VISA devices on that account back to DHCP. So if we have 3 devices on that account, all of a sudden none of them work! I told him what a support nightmare this was causing our IT department and asked when it would be fixed. He did not know and we continue to keep having these issues.
I cannot tell you how frustrated our IT department and our customers are with Elavon! I would not recommend Elavon to any larger scale operation due to the frequent and repeated support issues.
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Elavon Equpment did not work properly- poor quality!!
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ELAVON Customer Service is horrible! I wasted an entire hour today and requested a supervisor, as the original person could not figure out a solution, and then was on hold another 15 minutes before I hung up. The rep kept wanting to transfer me to the Costco Merchant Services without resolving the primary issue. Very poor behavior.
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I’ve never left an online review (good or bad) for any product or service in my life. But, after dealing with Elavon for the past 5 months, I have to vent a bit. The communication from this company could not be any worse. Literally, their follow-up is almost non-existent. Their idea of communicating with their clients is to send a letter that arrives 2 weeks later. This company is caught in the stone ages. I’m very happy that I moved to a new processor recently who actually wants to partner with me as I grow my business.
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These people are the Worst Service that I have ever encountered. They do not know how to handle a claim and they do not communicate well with either the customer or themselves. They keep sending out the same thing over and over via mail and fax. And when you call them you are on hold forever and its back to the same thing. I would never use them again
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I have been using Elavon for more than 10 years. Everything was great when they had a local representative. He closed shop an moved to Florida. Elavon never notified me about it. My Equinox card processing machine had an error message making it unusable. I tried to get help from their support services. I had one voice mail and return the call. Nobody called me again even after several email and attempts to talk to somebody on the telephone. I waited sometimes for more than an hour. When I was finally able to talk to someone, they told me that they no longer had a local representation and referred me to their regional representative. I called that office several times and left messages but nobody returned my call. After 3 weeks of being unable to process any cc, I decided to call [REDACTED – promotional content]. I am delighted by their prompt response and good rates. Now I am facing with the problem of closing my account with Elavon! Stay away from this company.
Elavon contacted me via email and snail mail letting me know that I needed to upgrade my machine to be able to accept chip cards.
Okay so I called them, finally got through to a real person and they said the upgrade required a 45 minute software download of two packages. I did not have the time for that so I needed to do it all over again. So I took time off my day-job to call them again, wait 20 minutes, finally connect to a person and begin the software upload. 40 minutes later….I had completed both and the agent said I was good to go. I arrive back at my shop on Saturday ready to accept customers and the machine says “call maintenance”. What? So I call and 20 minutes later I get a real person and she informs me that, well, some of the machines do not have enough memory to handle the upgrade and I need to buy a new chip-compliant machine. But they can’t get it to me until Monday. Um, but customers are coming any minute, can you help me set it back to factory settings? She said, no your machine is permanently disabled. So I downloaded the square app to my iphone and was up and running in 30 minutes, just in time for my first sale of t he day. bye-bye elavon.
There’s NO customer service,,. I don’t call that “customer service”.
They put me on hold forever.
Don’t waste your time, time is money.
For everyone’s information….Evalon is not going to answer the phones or emails….They are in serious trouble….
My bank Suntrust has contract with evalon and even Suntrust is telling me they can’t contact Evalon either……..
Don’t waste your time even trying…they are probably going out of business….and they should go out of business…..anyone who stays with them really need to examine their thought process………
So, now that I am going with another provider – how would I cancel my service if they are not answering calls? :(
Thanks!
I have a T4220 terimal…same problem, can’t contact anyone, it has been two weeks now. I am trying to cancel my account, I sent several emails,,,,no reply. I read in the terms and conditions to send in a termination form. I couldn’t find it on there web site, but a internet search I found this ( https://www.ccimerchant.com/wp-content/uploads/2015/07/Closure-Form.pdf) I tried to FAX the form to 2 different numbers. There Fax machines don’t answer either. I sent it to customer services via email……no reply. Next step will be to send it registered mail with receipt.
THANK YOU CHUCK T. WHAT ADDRESS(ES) DO YOU HAVE?
I DOWNLOADED THE FORM. THANK YOU FOR YOUR HELP.
Call the corporate office # 1-678-731-5000
Totally agree, our terminal has been down for almost 4 weeks, elavon have done nothing but fob me of, lied about who our contract is with and they have failed to show any customer support. Bye bye elavon and Ladco. Rubish, rubish, rubish…
It started with upgrading my Costco membership to Executive to get financial breaks on the Elavon/Converge processing. Sari Rivers was the salesperson and Linda Jones was our Manager and I was very impressed with them. Well, that was the one and only time I was impressed with anything/anyone about this entire situation and by the end neither was helpful.
We were sent the wrong equipment int he first place, so when it was time to activate the system, after an hour, Marvin told us we needed to mail that equipment back and they would send another one. We waited.
The new equipment came and we finally got set up with a tablet and software and PC access, but we soon found out the Converge reports were horrible and we could not get nearly enough information from them to balance our bank statement at the end of the month. Repeated calls to Elavon yielded nothing useful to us. What was the $5.00 charge for? How can I access good reports? How can I find a breakdown for the charges on my statement??? Call to Delona on 8/7/15, at 11:10am – transferred to Chris, transferred to Michael (Manager), Email to Sari Rivers 8/7/15. Call to same number at 11:20am same day – Clinton, transferred to Michael (again) . 8/1/15 Sari Rivers – finally answered her phone (I was feeling like she didn’t want to speak to me after she signed me up!) I asked about purchasing a terminal since we were having difficulty with the tablet and PC software – she ended up hanging up on me. I left messages with each person to have someone call me back – but no one ever did. No help here.
8/18/15 talked to Amanda – she was helpful but could not solve my tablet/PC software problems. And no one had called back letting me know how much it would cost to just purchase a terminal after all the tablet problems.
Out of the blue, on 8/19/15 Linda Jones called back. I told her about all the problems we were having and she sympathized with me and would ask how much a terminal would cost and call me right back – to this day 11/4/15 – i have not heard back from her.
So, we are switching again to a bank sponsored system. Twice in less than 5 months. It will cost more, but I have a person to contact about ANYTHING!
I wish I could complain to Costco since they partner with Elavon – but, alas, no one at the Costco store knows anything about Elavon. I am very, very disappointed. I will certainly think twice about partnering with any company Costco advertises.
I am trying to contact them and I wait for 2 hours already and still nobody is picking up the phone. They just play the music over and over again.
Francis, Don’t waste your time. They will not answer…I tried for 10 days…all hours of the day and night..was on hold one evening for 4 HOURS AND 22 MINUTES.
My bank, who has Elavon under contract, can not get in contact with them……they will not answer phones or emails…..have sent many emails over the 10 day period and get not response
You would be better served to stop dealing with elavon and select a better provider for your business…
I am currently sitting on hold for customer service. It has now been over an hour. Tried resetting my password and never received the reset code via email. I plan to switch services as soon as possible. Terrible support.
DO NOT USE EVELON FOR ANY PURPOSE.
They overcharge merchants with hidden fees, bill you for equipment you never receive and are extremely slow in making any adjustments to the merchant even when they are in the wrong. Will not answer phones or emails. DO NOT USE EVELON FOR ANY PURPOSE. THEY ARE TERRIBLE.
Totally agree with above….Evelon de-activated my current machine so that it would no longer work at 1:27pm on a Wednesday afternoon with no advance notice. Received a terminal message to call them when I tried to run a sales transaction. They informed me the old machines were no longer being supported and I would have to get a new Chip Reader card processor. I would be charged $570.00 for the new machine, but it would be a week or two or perhaps longer before I could get one programmed and shipped due to the backlog of customers that they did this very same thing to………….And you are correct, they will not answer phones or emails……..anytime of the day or night……..Many years ago I saw one other company like this that was bad..really bad…but not as bad as these people. STAY AWAY AT ALL COST…………..
Unbelievably horrible customer care. They’re super slow answering the phone. 30+ minutes on hold is BEYOND unaccaptable. Cryptic machines that seem to have been programmed by a child. Now tip adjustment is a thing of the past because of EMV but everyone else somehow manages to do it? I’ll be done with them within a few days. I waited two years too many to get rid of them.
Worst merchant company i’v ever have. Customer service try to make money on me. The terminal broke down without warning. When i call them to ask for help, they know that i got stuck in their trap, so i need to pay a lot of money so they can pullme out. I decideto switch the service. Bad people. I lost lot of money, but that is ok, i am not going to be poor because of them. Do not work with Elavon or you will be cooked.
I have a small restaurant and i am Elavon’s customer over 10 years. Today, they cook me to dead by putting my machine out of date without notification. Before i had asked the sale rep Gary Bell if it is ok for me to keep the old machine; his answer is “Elavon is not guarantee for any tpye of fraud” but he did not mention about the new program to push my machine out of date. I am a little bit mad with Elavon right now, because i am losing a lot of business and getting frustrated, i decide to switch the account to other company today. If you guy are new customer, don’t sign up with Elavon because you will be cooked like me in one day and they try to get your money. Good luck.
Oh my, that must be what is wrong with ours. We are getting a sign app requested error, and I have been on hold for 2 hours waiting for them to answer and help me.. We have machines that are years old and were not notified of any changes either. This is BULL!!!!