A Major U.S. Credit Card Processor
Elavon is one of the largest merchant account providers in the United States. The company was formed in 2011 from a merger of NOVA Information Systems and euroConex and is part of U.S. Bank’s (U.S. Bancorp’s) payment services division. Elavon is headquartered at Two Concourse Parkway, Suite 800, Atlanta, GA 30328. The company has been active in the credit card processing industry since 1991. Jamie Walker has been the CEO of Elavon since being appointed to the role in 2017.
Active Across the World
Elavon claims to serve over one million merchants worldwide, with a primary focus in North America and Europe. The company’s equipment lease subsidiary, Ladco Leasing, is a major supplier of credit card terminals and other payment processing equipment. Elavon also has its own online payment gateway called InternetSecure and can integrate with other gateways such as Authorize.net. For international businesses, the company offers multi-currency merchant services such as settlement in 16 currencies, authorization in 85+ currencies, and conversion into the cardholder’s home currency in 48 different currencies.
Elavon Review Table of Contents
- Costs & Contract: Elavon offers a multi-year contract with an early termination fee.
- Complaints & Service: Elavon has received more than 500 public complaints.
- BBB Rating: Elavon has an “A+” rating despite having received 123 complaints and 19 reviews in the past 3 years. The company has been accredited by the Better Business Bureau since 2009.
- Sales & Marketing: Elavon hires independent sales agents and has received a low-to-moderate number of complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Elavon
Company is garbage! After opening my 8th location with them, they hit my credit 3 times on the last location, even after paying in full for the machines.
Debit machine wasn’t up for my grand opening and they had a week to get it up and running. Customer service is CRAP along with their rates. This company doesn’t give a sh*t. Save your money and time!
This post will help: Best Merchant Accounts for Great Customer Service
-Phillip
Mike Peterson with elavon Out of Montana, Will flat out lie to you
$14 a month 7cents a transaction
Equates to $2000 for 2 years of business.
12k+ in fees later
He’s sorry for the lack of clarification.
DO NOT USE ELAVON.
THEY WILL SCAM YOU TO DEATH!
we are a small business father and son run, we have less than that percentage of mark up, we signed up with him because our bank recommended him as the person.. after researching what he had told me for fees he sounded great.
Usually when somethings too good to be true it is
When you ask for them to explain it to you why it’s raised so much vs what he originally told you he can’t clarify anything. “Will have to ask his processing team”
He is the salesman and knows nothing about the fees associated. He just knows how to line his pockets and make himself look successful and the down fall of small businesses like mine.
He is a horrible person!
Will never do business with them as long as I live.
F elavon!!!!
I see these are comments from people who use their services but for me it’s much simpler. Why do we need to make a company rich off of transaction fees? My DMV fees are already high. I work 2 jobs so going to DMV is out of the question so I must renew online. Attached to an already overly charge for new tags is this elavon charge for $6 and change more ontop. Just to transfer money. This charge is a legal scam and just more proof that if you’re legally criminal you can do whatever you want. F elavon and state of CA!
Please find another company than getting Elavon…i had a client made a payment but it was an error and tried it again but it’s the same error….(i asked my client to pay cash instead because the machine doesnt work) but my client came back to me the ff day that the error we made it turns out that was deducted from her bank account twice…(as a business owner i paid her the money right away, as i will collect it from Elavon…but honestly for the amount of $56.00 Elavon wont even pay me back for the sake that i am good customer for about 4 years…
Do not ever deal with Elavon. I have been trying to contact someone for 4 months about my account and left NUMEROUS messages. Nothing pisses me off more when a voice message says “I will return your call shortly”, and no one EVER calls me back. Worst customer service I have ever seen!
Elavon suspended payments to my business because they were hacked and allowed someone to make small deposits to my account as a probe for a stolen credit card number. I’ve tried to call customer service to have my account restored, but have been on hold for over an hour. Contacting them via Twitter gets a “we’re so sorry. Keep holding is your only option” reply. How a company like this stays in business is a wonder to me.
THEY ARE IDIOTS! MY BUSINESS HAD THEM FOR YEARS, THEN A CUSTOMER PAID A LARGE INVOICE, ELAVON STARTED HOLDING MY MONEY, CLAIMED THEY NEEDED MY CUSTOMERS INFORMATION. IT WAS OVER 14 DAYS LATER , AFTER I CHANGED CREDIT CARD COMPANIES, BEFOR I GOT MY MONEY!
TRUST ME , THERE ARE ALOT! ALOT! BETTER PROCESSORS OUT THERE, CHEAPER, EASIER TO DEAL WITH. DO NOT MAKE THE MISTAKE & GIVE THEM YOUR BUSINESS OR YOU WILL REGRET IT!
I am surprised you gave Elavon three stars as they do not deserve any and should be minus five instead. From the top, including Jamie Walker, to the bottom they ignore everything you say to them and do not answer the questions. That to me makes them totally ignorant as they always ignore you and the truth. They do not deal with genuine complaints at all and in fact have avoided telling the truth at all costs not to admit their mistakes. They have written, emailed and avoided the truth even on the telephone. Do not touch Elavon with a barge pole if you value service and honesty. Their Customer Services will not treat you as a customer and will not give service!
Do not deal with Elavon – they will not treat you fairly. After switching to another service provider, Elavon continued to take funds from our bank account. When I questioned what they were doing, I was told that they would bill in perpetuity unless I called in and formally closed our account. When I attempted to do this, I was put on hold while they ‘pulled my file’ and left there for 75 minutes – until I finally gave in and hung up. Further attempts to contact them have met with promises of callbacks that don’t happen and infinite time on hold. They get your merchant number up front – they know who is calling and why! Beware of this company – they are unprofessional & unscrupulous.
This is the worst company you can choose to work for they are cheap for a reason they came to me made it looks good start the process with them they had some problem connecting my equipment to theirs my system crushed because the guy had problems and used something he shouldnt use . i wait it on them to call or come and fix no one want to deal with it and they start charging me fees 2 times a month i dont know why .. When i called everyone passes me to another no one returns my calls no manager had email or try to fix it i lost 5100 when finaly got someone they said they ll only give me 600 what a joke .. They field to provide me a service but they still charge me for it . i am handing to a lawyer just for the principle on it this company is just bunch of theifs stealing people money be aware and i ll always review them so people can know . and i ll never recommend them to no one .