A Major U.S. Credit Card Processor
Elavon is one of the largest merchant account providers in the United States. The company was formed in 2011 from a merger of NOVA Information Systems and euroConex and is part of U.S. Bank’s (U.S. Bancorp’s) payment services division. Elavon is headquartered at Two Concourse Parkway, Suite 800, Atlanta, GA 30328. The company has been active in the credit card processing industry since 1991. Jamie Walker has been the CEO of Elavon since being appointed to the role in 2017.
Active Across the World
Elavon claims to serve over one million merchants worldwide, with a primary focus in North America and Europe. The company’s equipment lease subsidiary, Ladco Leasing, is a major supplier of credit card terminals and other payment processing equipment. Elavon also has its own online payment gateway called InternetSecure and can integrate with other gateways such as Authorize.net. For international businesses, the company offers multi-currency merchant services such as settlement in 16 currencies, authorization in 85+ currencies, and conversion into the cardholder’s home currency in 48 different currencies.
Elavon Review Table of Contents
- Costs & Contract: Elavon offers a multi-year contract with an early termination fee.
- Complaints & Service: Elavon has received more than 500 public complaints.
- BBB Rating: Elavon has an “A+” rating despite having received 123 complaints and 19 reviews in the past 3 years. The company has been accredited by the Better Business Bureau since 2009.
- Sales & Marketing: Elavon hires independent sales agents and has received a low-to-moderate number of complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Elavon
Elavon suspended payments to my business because they were hacked and allowed someone to make small deposits to my account as a probe for a stolen credit card number. I’ve tried to call customer service to have my account restored, but have been on hold for over an hour. Contacting them via Twitter gets a “we’re so sorry. Keep holding is your only option” reply. How a company like this stays in business is a wonder to me.
THEY ARE IDIOTS! MY BUSINESS HAD THEM FOR YEARS, THEN A CUSTOMER PAID A LARGE INVOICE, ELAVON STARTED HOLDING MY MONEY, CLAIMED THEY NEEDED MY CUSTOMERS INFORMATION. IT WAS OVER 14 DAYS LATER , AFTER I CHANGED CREDIT CARD COMPANIES, BEFOR I GOT MY MONEY!
TRUST ME , THERE ARE ALOT! ALOT! BETTER PROCESSORS OUT THERE, CHEAPER, EASIER TO DEAL WITH. DO NOT MAKE THE MISTAKE & GIVE THEM YOUR BUSINESS OR YOU WILL REGRET IT!
I am surprised you gave Elavon three stars as they do not deserve any and should be minus five instead. From the top, including Jamie Walker, to the bottom they ignore everything you say to them and do not answer the questions. That to me makes them totally ignorant as they always ignore you and the truth. They do not deal with genuine complaints at all and in fact have avoided telling the truth at all costs not to admit their mistakes. They have written, emailed and avoided the truth even on the telephone. Do not touch Elavon with a barge pole if you value service and honesty. Their Customer Services will not treat you as a customer and will not give service!
Do not deal with Elavon – they will not treat you fairly. After switching to another service provider, Elavon continued to take funds from our bank account. When I questioned what they were doing, I was told that they would bill in perpetuity unless I called in and formally closed our account. When I attempted to do this, I was put on hold while they ‘pulled my file’ and left there for 75 minutes – until I finally gave in and hung up. Further attempts to contact them have met with promises of callbacks that don’t happen and infinite time on hold. They get your merchant number up front – they know who is calling and why! Beware of this company – they are unprofessional & unscrupulous.
This is the worst company you can choose to work for they are cheap for a reason they came to me made it looks good start the process with them they had some problem connecting my equipment to theirs my system crushed because the guy had problems and used something he shouldnt use . i wait it on them to call or come and fix no one want to deal with it and they start charging me fees 2 times a month i dont know why .. When i called everyone passes me to another no one returns my calls no manager had email or try to fix it i lost 5100 when finaly got someone they said they ll only give me 600 what a joke .. They field to provide me a service but they still charge me for it . i am handing to a lawyer just for the principle on it this company is just bunch of theifs stealing people money be aware and i ll always review them so people can know . and i ll never recommend them to no one .
Horrible credit card co. Bad head personal if u want to call them that ! Sharks ! Be very carful they are not for small business
thsi is the worst company i ever seen they are taking my money after i told to close the account and i have been charged monthly fees for a year an half with 0 transaction i am trying to get hold of someone but no one give a shit in here i ll never recommend them to any i ll handle it to lawyer because i cant fix it on my own . causing me alot of stress
Morad,
This article should help: How to Cancel a Merchant Account Without Paying a Fee.
-Phillip
ELAVON RUINED MY LIFE! AVOID THEM AT ALL COSTS!!!
I started using Elavon about half a year ago, I decided to switch to them from Stripe because they offered faster payout times. The onboarding process took months and seemed very weird, the customer service appeared to be just as confused as I was and it was very primitive compared to payment providers like Stripe where you could just get going within days. When I was finally able to make the switch from Stripe to Elavon I was running high volume on my store. A few days later I got an email from their risk team asking for some information, I totally understood as I started using them while running high volume and almost all of my transactions were the same amount as I was mainly selling the same product. I submitted the information that same day and even though I thought about switching back to Stripe until it was all cleared I thought “I will just stick with Elavon, all my sales are completely legit so I will be fine”. The review took very long and I found out that the guy that was reviewing my case had gone on vacation! Finally, after waiting over a week while still running ads and processing transactions to Elavon, they came back to me and said they could not verify that my transactions where legit and they would REFUND ALL TRANSACTIONS TO CUSTOMERS WHICH AMOUNTED TO OVER $10,000! I could not afford to lose that kind of money as only a small portion of it was profit and it would instantly put my company I debt! I had no doubt that my transactions were legit as 1) I could see that I acquired them all from running Facebook ads 2) the fraud filter in Shopify, which is the e-commerce platform I used, gave almost all my transactions a low-risk rating 3) my previous payment provider Stripe never raised a single red flag and neither did PayPal which I was using alongside Elavon. I tried to get them to review my account again and give them additional information, but they did not change their mind and they suspended my account and proceeded with the refunds. I had to stop all my ads and completely set my store on pause, I tried to recoup some of the sales by emailing my customers and notifying them about their payment being refunded, but I was only able to get back a small fraction of the sales and I received a lot of bad reviews from customers about not getting their order because they hadn’t seen the email. I later come to find out that Elavon had also registered me into credit card blacklists as a SCAMMER, this made me unable to get a new payment provider and I had to completely shut down my store. They refused to remove me from the list because 1) I had disabled 3DS as it did not properly work with Shopify, 3DS was not a requirement at the time and all my customers were from the US and Australia where 3DS is not a thing so it wouldn’t matter. Customer support told me that it would be no problem to disable it and did it for me, and 2) because I sold product from another category that I told them I would (I told customer that I was selling all kinds of stuff, but I would start off by selling baby products, so they told me to just write that I sold baby products, but I ended up selling fitness products as well). Now I have started a new store with a new company on a new address so that I could get a new payment provider, I just started making money with my new store and I were excited to finally be able to pay off the debt Elavon had put me in, but now my current payment provider found my personal name in the credit card blacklist and immediately suspended my account. THIS MEANS THAT I CAN NO LONGER RUN AN ONLINE BUSINESS PERIOD! Several years of learning about running online businesses just out the window because of Elavon! I will try and contact them again to get me removed from the blacklist and if they refuse again, I will not hesitate to take legal action. I have spoken to my lawyer and he told me that it looked like they had mishandled my case and I could potentially sue for damages. All-in-all this is by far the worst experience I have ever had with any company and I would strongly advise you to stay away!
Stay away. Canadian POS talked me in to signing up with promises of cheaper fees. First time I tried to charge a card on line it did not work, so I asked them to close my account. They keep charging my account and I might have to close my bank account to get rid of them. Between Canadian POS and Elavon, they keep pointing the finger at the other. These guys are scammers!
I should have sold my soul to the devil and done business with hitler and i would be a better person than having done business with Elevaon and ladco leasing. They are worse than cable companies and are outright thieves. 20 years owning a business this is the worst experience I have ever had. They will take your money and then some. It never ends.