Payment Processing for Nutraceuticals is Complicated
As with labeling and advertising regulations, the payment processing regulations surrounding nutraceuticals can be a minefield of conflicting rules. Many large merchant account providers completely refuse to process nutraceuticals payments, citing the murky legal status of certain supplements and the risk of chargebacks from dissatisfied buyers. Among those credit card processors that do provide nutraceutical merchant accounts, it can be difficult to distinguish between the providers that are knowledgeable and fair and the providers that are simply out to gouge nutraceutical suppliers for as much as they can get.
That’s why we’ve prepared this list of the best merchant account providers for nutraceutical businesses. The companies on this list have significant experience working with merchants in the nutraceuticals and supplements industry and have earned a reputation for fair pricing and quality customer service. In order to find the best fit for your business, be sure to check out each provider’s products and services and contact multiple processors to compare rates.
Top Picks for Nutraceutical Merchant Services
PaymentCloud
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Fast approval for numerous "high-risk" industries
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Broad product and service offering
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Highly praised customer support
Based in Woodland Hills, California, PaymentCloud is a merchant account provider that specializes in serving high risk business types. The company’s products and services include point-of-sale solutions, mobile phone swipers, an online payment gateway and virtual terminal, EMV-compatible terminals, and merchant cash advances. PaymentCloud is a good option for nutraceutical suppliers.
PaymentCloud provides a dedicated account rep to all new merchants for the life of the account. The company has not received any negative complaints on consumer forums, and it customizes its pricing according to each merchant’s business type and processing history. The BBB does not maintain a profile for PaymentCloud at this time, but CPO gives the company an “A.”
For more information, visit the PaymentCloud website or call (888) 506-7859.
eMerchant Broker
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Maintains numerous banking partners
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Can get approvals for international businesses
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Top-rated in "high-risk" industry satisfaction
eMerchantBroker.com is a Los Angeles, California-based company that offers high risk e-commerce processing solutions including nutraceutical merchant accounts. The company’s products include ACH processing, an online payment gateway, merchant cash advance, and a chargeback management system to help merchants dispute and resolve chargeback claims. eMerchantBroker.com can provide an offshore merchant account for nutraceutical sellers and online pharmacies that do not sell illegal services, do not use continuity-based billing, are not based in India, maintain high processing volumes, and are properly licensed.
eMerchantBroker.com offers custom pricing for each merchant and maintains a low complaint rate relative to its size and merchant portfolio. Our review of eMerchantBroker gives the company an “A” rating overall and the BBB assigns the company a rating of “A+.”
For more information, see the eMerchantBroker website or call (877) 301-3442.
Host Merchant Services
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Fast approval for most industries
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No contract or cancellation fees
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Highly rated customer support
Host Merchant Services is a Newark, Delaware-based merchant account provider that is capable of serving most domestic high risk business types. The company’s products and services include point-of-sale solutions, online marketing tools, an online payment gateway and virtual terminal, mobile credit card processing, gift and loyalty programs, merchant cash advance, and offshore merchant accounts. Host Merchant Services specializes in e-commerce businesses and provides a free website and email address to new merchants who require them.
Host Merchant Services has received only positive feedback on public forums, with most reviewers singling out the company’s customer service for praise. Host offers interchange-plus pricing with no early termination fees to all of its merchants, meaning that users will enjoy the most transparent pricing model and can cancel service without penalty. The BBB gives Host an “A+” rating, and CPO also gives the company an “A+.”
For more information, visit the Host Merchant Services website or call (888) 727-4538.
Additional Options
National Processing
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Top-rated choice for businesses that want Clover POS
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Fast approval and next day deposits
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Quick equipment deliver and 24/7 support
Based in Lindon, Utah, National Processing is a merchant account provider that serves both standard-risk and high risk merchant sectors. The company offers a wide range of retail and e-commerce solutions for most business types, including adult, auto parts, collections, credit repair, diet programs, e-cigarettes, electronics, extended warranties, fantasy sports, financial services, firearms, online furniture sales, multi-level marketing, nutraceuticals, online gaming, precious metals, self storage, and travel.
National Processing customizes its pricing depending on each merchant’s size, business type, and processing history. The company has earned an “A+” rating in our review as well as an “A+” rating with the BBB.
For more information, visit the National Processing website or call (385) 777-1235.
2 Responses
Thank you so much for this really helpful review. We were getting into supplement sales and got scared when we saw this: https://www.reddit.com/r/Entrepreneur/comments/5n1c5t/shopify_a_warning_to_those_considering_or/
about a company that was dropped for selling “pseudopharmaceutical”
So this has really helped us. Thanks again.
This post will help: Best High Risk Merchant Accounts
-Phillip
Thanks so much for your article on merchant account for nutraceuticals. Exactly what I was looking for.
BTW, I notice that you recommend Shopify. You should be aware of what they did in my case, which may be common practice. I went through all the trouble of setting up a shop through them, only to have them two months later tell me that they would no longer process credit cards for me as I was carrying nutraceuticals. I’ve lost sales since and have been reluctant to start the search again, as my suspicion is that those eager to sign you up don’t always know the company policy.
I now, through your article, know where to look.
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