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Headquartered in Woodland Hills, California, PaymentCloud is a merchant account provider that specializes in credit card processing solutions for high-risk businesses. The company has been in operation since 2015 and claims to serve tens of thousands of business nationwide. Along with providing credit card processing services, PaymentCloud also offers a variety of business lending and financing programs.
Merchant Services & Merchant Accounts
PaymentCloud processes most major debit and credit cards for most business industries and offers a large number of payment processing options. These payment acceptance options include EMV terminals, POS solutions, wireless payments, e-commerce gateways and shopping carts, mobile credit card processing, ACH, check processing, and cryptocurrency payments. Additionally, the company promotes a dedicated mobile app named “Paysley” which functions as a mobile point-of-sale system facilitating invoicing, and touchless payments among numerous other features.
Multiple Partner Banks
Payment Cloud partners with several acquiring banks which allows the company to achieve merchant accounts approvals for numerous industries that might otherwise find it difficult to obtain card processing services. This provider is a great option for “high-risk” businesses but also serves traditional businesses just as well. The company’s headquarters are located at 16501 Ventura Blvd Ste 300, Encino, CA 91436. PaymentCloud’s CEO is Shawn Silver, the former vice president of high risk at iPayment.
Table of Contents
- Costs & Contract: Offers a contract of variable length that does not charge setup or cancellation fees. The company also relies on…
- Complaints & Service: Has received fewer than 10 public complaints regarding…
- BBB Rating: Does not have a rating with the Better Business Bureau at this time but…
- Sales & Marketing: Appears to hire independent sales agents but has not received any complaints about…
PaymentCloud Woocommerce Integration
If you’re a merchant looking to integrate with your existing online and e-commerce store accounts, PaymentCloud is an excellent option. Their API allows seamless integration into many payment platforms such as Google Pay, Apple Pay, and many more. Integrating with WooCommerce requires merchants to abide by their restrictions and guidelines, which means that the platform doesn’t allow several high-risk industries even if PaymentCloud can serve them.
PaymentCloud Reviews and Complaints
Here's What Their Clients Say
Total Online Complaints
Live Customer Support
Most Common Complaint
Clean Complaint Record
We are able to locate a couple of negative PaymentCloud reviews but none were alarming in nature. Given the fact that the payment processor provider claims to have been operating in the high-risk sector for at least seven years, it is surprising that there is so little merchant feedback about PaymentCloud. This may be due to a small merchant base or simply due to excellent service from PaymentCloud. Merchants looking for gun merchant accounts, adult merchant accounts, nutraceutical merchant accounts, and other commonly declined industries can expect quality service and customer support from PaymentCloud.
In January 2020, PaymentCloud was sued by fellow merchant processor Merchant One for alleged breach of contract regarding payment for the referral of high-risk accounts. The case was settled out of court.
PaymentCloud Customer Support Options and Services
PaymentCloud offers a dedicated phone email address to merchants for customer support. A technical support service email is also provided specifically for problems with the company’s virtual terminal services. The company’s website also provides a FAQ page for additional troubleshooting assistance. Additionally, a staff directory provides direct contact information for individual customer service agents. Merchant account providers renowned for their customer service quality typically host several options for reliable service. In the absence of any evidence to suggest that merchants are having negative experiences through the company, we have assigned PaymentCloud an “A” rating in this category.
PaymentCloud BBB Rating and Report
Our Better Business Bureau Profile Assessment
See Which Processors Offer No Monthly Fees And No Contracts.
No Current Profile
The Better Business Bureau does not maintain a profile for PaymentCloud at this time. We therefore will not factor a BBB rating into this review.
PaymentCloud Fees and Rates
A Closer Look at the Contract
Don't Fall Into An Expensive Trap. See Who The Worst Processors Are.
Early Termination Fee
Custom and Transparent Pricing Model?
There is very little publicly available information about the standard PaymentCloud contract at this time. The company does not list its pricing or fees on its website, and there are no merchant complaints that specifically mention rates or fees. PaymentCloud serves a wide range of business types, including high-risk businesses, so it is very likely that the company’s contract terms will fluctuate depending on each merchant’s processing history, risk level, chargeback rate, and sales volume. It is common for merchants in high-risk sectors to pay higher per-transaction fees, so standard-risk merchant accounts may be better served by going with a cheap merchant account.
Virtual Terminal and PaymentCloud Pricing
In addition to its storefront payment processing services, Payment Cloud also dedicates a portion of its website to advertising its virtual terminal and payment gateway. The company’s website states that it relies on Authorize.Net as a payment gateway. Typical rates and fees with Authorize.Net include a transaction rate of 2.90% plus $0.30, a payment gateway fee of $25 per month, and a batch fee of $0.10.
Say No To Leases on Processing Equipment
One portion of the PaymentCloud website mentions that the company offers equipment leases, so merchants should be aware that equipment lease agreements may be included in the company’s standard merchant account paperwork. Equipment leases can sometimes take the form of non-cancellable agreements of up to four years and can cost thousands of dollars over their full terms. For this reason, merchant accounts and businesses are almost always advised to purchase rather than lease equipment wherever possible.
No Significant Complaints
Given the lack of information about PaymentCloud’s contract terms, we have assigned the company an “A” rating at this time. According to the PaymentCloud website, the company does not charge an early termination fee. That said, merchants should be sure to carefully read and review all relevant documentation in your contract. If you have any knowledge of the standard PaymentCloud contract, please share that information in the comment section below this review.
PaymentCloud Jobs and Employment
Hiring Standards and Ethical Marketing Assessment
Audit Your Current Statement To Find Its Hidden Fees
Processing statements are intentionally complicated so that they can overcharge you. Get clarity before you switch.
Employs Independent Resellers
Advertises Deceptive Rates
Discloses All Important Terms
No Widespread Sales Issue
PaymentCloud utilizes strategic partnerships, affiliate programs, and independent sales agents to market its services. The use of independent sales agents is usually linked to negative reviews within the credit card processing industry, but we are currently able to locate only one PaymentCloud complaint that mentions a potential misrepresentation of rates and fees by the company’s sales team. However, this appears to have been an isolated incident. This low complaint total may indicate that the company exercises a greater-than-usual amount of control over the conduct of its ISO offices and agents.
PaymentCloud Review Summary
Our Final Thoughts and Opinions
A Great Option for High Risk Merchant Accounts
PaymentCloud reviews indicate a highly rated merchant service provider. The company offers merchant accounts and credit card processing for high-risk and traditional industries. This processor has very few complaints from customers and offers a wide range of services, hardware, and integrations. PaymentCloud can also integrate with QuickBooks, which makes it a great option all around.
For detailed pricing or more information, see the PaymentCloud website or call (888) 506-7859.
Customer & Employee ReviewsWhat Others Are Saying About PaymentCloud