Paysafe Overview

*Economic Slowdown Update: U.S. and Canadian businesses may qualify for refunds of certain credit card and debit card processing fees. Visit this page to find out if your business can benefit.

A Rapidly Growing Payment Processor

Also known as Paysafe Group, Paysafe is a UK-based merchant account provider that has acquired multiple large payment processing subsidiaries during the past five years. The company was formed in 2015 as a rebranding of Optimal Payments, and it was subsequently acquired in August 2017 by 2 private equity firms called The Blackstone Group and CVC Capital Partners. Its major acquisitions under both the Optimal Payments and Paysafe brands include Skrill, Meritus Payment Solutions, MeritCard Solutions, Merchants’ Choice Payment Solutions, and, most recently, iPayment.

Paysafe Headquarters and Ownership

Paysafe is a registered ISO/MSP of BBVA USA, Decatur, AL; Wells Fargo, N.A., Concord, CA; Woodforest National Bank, Houston, TX; BMO Harris Bank, N.A, Chicago, IL; and Merrick Bank, Woodbury, NY. The company is headquartered at 41 Victoria St, Douglas, Isle of Man IM1 2LH. Philip McHugh is the CEO of Paysafe. Joel Leonoff, who has also serves as the CEO of Skrill, founded the company in 1997.

Paysafe Review Table of Contents

  • Costs & Contract: Paysafe offers variable pricing terms among its many products and services.
  • Complaints & Service: Paysafe has received more than 100 public complaints.
  • BBB Rating: Paysafe’s California location currently has an “A+” rating and has received 28 complaints and 9 reviews in the last 3 years. The company has been accredited by the Better Business Bureau since 2010.
  • Sales & Marketing: Paysafe maintains different sales practices at each of its subsidiary organizations.
  • Rates & Fees: How Merchants Got The Best Rates With Paysafe
Are you a decision maker with Paysafe? Claim this review.

Products & Services Offered

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • Online gaming
  • Travel
  • Property management

Our unbiased reviews are supported, in part, by helping you find highly rated merchant accounts. You can learn more here.

Paysafe Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-In Rate 1.00% - 4.99%
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Early Termination Fee $495+
Monthly Minimum Fee $14.99
Equipment Lease Terms 48 Month (locked)

Variable Contract Terms

Paysafe owns a wide range of sub-brands that each offer their own products and pricing structures. Its pricing is therefore likely to vary depending on which Paysafe subsidiary you are working with and who your sales representative is. This Paysafe merchant agreement. from 2016 describes a one-year contract, but we have seen other evidence that Paysafe’s standard merchant account contract is a three-year agreement with an early termination fee of at least $495, a monthly minimum fee of $14.99, and a long-term, non-cancellable equipment lease. This pricing would be consistent with iPayment’s reported pricing.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Paysafe also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Industry-Standard Pricing

Paysafe does not list any specific pricing or contract terms on its website, but most evidence suggests that Paysafe merchants will pay standard merchant account prices. At this time, there is no reason to believe that the company’s pricing will undercut the cheapest merchant accounts in the industry. Merchants are advised to work with sales representatives they trust and to read all relevant documentation.

Are you happy with your Paysafe fees? Tell us about them before your go!

Response from Paysafe

Are you a representative of Paysafe? Add your voice to this section for free!

Paysafe Complaints & Customer Reviews

Key Points

Total Online Complaints 100+
Live Customer Support Yes
Most Common Complaint Paysafecard Issues

Moderate Complaint Total

Paysafe Group itself has received fewer than 10 public complaints, but we are currently able to locate hundreds of complaints filed against Paysafe subsidiaries and Paysafe-owned brands. Complaints related to Paysafe’s payment processing products describe misleading sales tactics, undisclosed fees, fund holds, high cancellation penalties, undesirable equipment leases, and poor customer service. There does not appear to be any change in the frequency or the content of these complaints as a result of Paysafe’s acquisition of smaller brands, which suggests that Paysafe has not imposed new corporate policies on its acquisitions.

Paysafecard Complaints

The overwhelming majority of Paysafe complaints are related to the company’s consumer-oriented Paysafecard product. Paysafecard is an online platform for making prepaid e-commerce purchases, and it is commonly used by consumers in high-risk sectors such as online gaming, online gambling, and the adult industry. Paysafecard complaints generally describe account termination, invasive demands for personal information, and poor customer support from Paysafe following violations of the company’s terms of use. While these complaints indicate inadequate complaint resolution efforts by Paysafe, they are unlikely to impact merchants.

Paysafe Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Paysafe. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Paysafe Customer Support Options

Paysafe does not list any dedicated customer support contact information on its official website, but this is because each of its subsidiary services offer their own support options. Most Paysafe subsidiaries offer phone support with the notable exception of Skrill, which has racked up hundreds of public complaints. In general, Paysafe appears to perform at an average level in this category—well below the top-rated processors for great customer support.

Do you have a complaint or testimonial about Paysafe? Make your voice heard before you go!

Response from Paysafe

Are you a representative of Paysafe? Add your voice to this section for free!

Paysafe BBB Rating Summary

Key Points - BBB

Product & Service Complaints 17
Billing & Collection Complaints 10
Advertising & Sales Complaints 1
Guarantee & Warranty Complaints 0
Delivery Complaints 0

No Dedicated Profile for Headquartered Office

The Better Business Bureau’s profile for Paysafe is simply the retitled BBB page for Meritus Payment Solutions. This is due to the fact that the BBB does not cover UK businesses and therefore only reviews Paysafe entities based in the United States. We will factor this profile into our review because it is relevant to a certain sector of Paysafe’s business, but merchants should note that it is not representative of the overall Paysafe organization.

Paysafe BBB Profile

The BBB currently assigns Paysafe an “A+” rating. The company has been accredited by the BBB since 2010. Paysafe has received 28 complaints in the past 36 months, with 17 related to products or services, 10 related to billing and collection, and 1 related to advertising or sales. Only 3 of the complaints have been successfully resolved. The remaining 25 complaints have all been answered but have yet to receive a response from the original complainants.

What Merchants Say

Paysafe has also received 9 informal negative reviews to its BBB profile. 8 of the reviews are negative meaning only 1 is positive. The most recent negative review describes multiple issues, including an expensive early termination fee:

Hi I’m Nathan with above and beyond renovations Inc I’d like to share a couple of my horrible experiences with paysafe. For 1 they told me in the beginning that there’s no contracts but my bank made me sign a one-year contract anyway then the when I have problems accepting a $5,000 payment which I’m supposed to be allowed to take in one day they won’t clear it for 2 weeks makes it very hard to run a business 3 their customer service and support team is horrible there probably the worst on this planet quite possibly the worst in the galaxy 4 if you don’t sit on the phone for 45 minutes waiting to speak to a representative you’re sitting there longer 5 then they send me a email of a contract with them that I never signed it doesn’t even match the contract that I have in my possession now which I think is fraudulent but I don’t know if I have any way of proving it 6 now that I’m trying to cancel with paysafe and pay the $495 fee that I was never made aware of when I did sign my contract it’s taking them a month to take the payment out of my bank so that my bank can reimburse me the payment and they just keep on charging me monthly fees as it goes on and on and on if I was you I would definitely look into a different merchant service as a company I would never never recommend paysafe to anyone anyone not even my enemies……..

Early termination fees can be some of the most expensive costs associated with a merchant account. Fortunately, merchants can take steps to cancel an account without paying a fee.

An “A” Rating Overall

We do not see enough evidence to adjust the BBB’s rating at this time, but merchants should be aware that there are reasons to be skeptical of the BBB’s review process.

How has Paysafe treated you? Tell us about it here!

Response from Paysafe

Are you a representative of Paysafe? Add your voice to this section for free!

Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

A Different Approach From Each Subsidiary

As the parent organization of many different payment processing companies, Paysafe appears to adjust its sales approach from market to market. The company’s high-level advertising is very generalized, and there does not appear to be a unique “Paysafe” sales team so much as a distribution of ISOs, sub-ISOs, and resellers. Paysafe’s traditional merchant account sales operation functions like most of its competitors, with independent sales agents initiating telephone and in-person contact with merchant prospects. By contrast, the company’s e-commerce and online platform products appear to rely more on internet marketing and strategic partnerships to target niche and high risk industries.

Paysafe Sales Complaints

Despite the company’s aggressive growth strategy, we have found only a few Paysafe sales complaints from merchants. The available complaints cite misleading rate quotes, undisclosed cancellation fees, and promised savings that did not materialize. Paysafe’s recent acquisition of iPayment (a “D” rated provider on CPO) could generate more sales complaints in the future, as iPayment has a reputation for providing negative sales experiences. For now, though, the company is outperforming expectations on this front. If you suspect that Paysafe is overcharging you, we recommend a third-party statement audit to find and eliminate hidden fees.

Did you get what you expected from Paysafe? Tell us why, or why not.

Response from Paysafe

Are you a representative of Paysafe? Add your voice to this section for free!

Paysafe Marketing Example

Paysafe Logo

Our Opinion of Paysafe

An Average Option for Most Merchants

Paysafe rates as a fairly standard merchant services provider according to our rating criteria. Paysafe Group itself is more of a parent corporation managed by equity firms than an actual payment processor, so the quality of its products and services will vary according to the policies of its subsidiary branches across the globe. In general, the various Paysafe sub-brands have established their own industry reputations ranging from average to below-average. Merchants are therefore more likely to have a better experience through a top-rated merchant account provider.

We rely on your feedback about Paysafe to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

Submit a Statement

  • Accepted file types: jpg, png, pdf, xls, xlsx.

62 Reviews Leave Your Review for Paysafe Below

  1. Donny Mark says:

    D
    Paysafe has to be one of the least customer friendly vendors we work with in our business.

    They have been holding onto our funds for several weeks after we have just reopened post Covid shut down. They are sitting on cash that is vital for our business to get up and running again, with no good reason other than “business risk”? Which I dont understand as how are we suppose to kickstart our business without our cash?

    1. Brian Clark says:

      Donny,

      You may want to review out guidance on how to make a payment processor release your funds.

  2. BRIAN BURKE says:

    Yes they just returned $1000 dollars they didnt know I was aware of. They keep putting my money in a diversion state. Saying they try to take their fee, and cost me $35 each time and my bank has even told them NOBODY stopped anything. They cloud the water so you cant see clearly what they are doing. Wait and follow me on social media… VaporKings Lounge on Facebook. I am going to expose this company. I Highly HIGHLY HIGHLY do not recommend oaysafe

  3. herb allen krantz says:

    I am an ISO with paysafe. I am one of the many who wrote business with them and never got paid . I was told that I was under water Enthought my client was doing $13,000 . I am now taking all my clients and moving them to another Clover Dealer. I rather pay for the equipment then get screw out of my redsuldal . do not deal with pay safe, i am not the only one WHO HAS THE SAME STORY.I HAVE HEAR OF SOMEONE WHO HAS GOTTEN SCREW OUT OF THOUSAND OF DOLLARS. i AM NOT WAITTING THAT LONG!!!!!!

  4. The worst virtual terminal ever. Obsolete and unfriendly. But the worst is that during Covid crisis they retained THE TWENTY (20) PER CENT ouf my incomes as a reserve in case of chargebacks. That is completely illegal, they are retaining more than 2200€ from my account at this day and there’s no way to have my money back. Shame to them.

    1. Brian Clark says:

      Piccarda,

      We’ve assembled a list of some of the best virtual terminals available to merchants.

  5. tom says:

    Paysafe Credit Card Processing, without a doubt, has to be the worst credit card processing company I have encountered in my 20 years in the lodging and tourism business.

    In case Paysafe has not heard, this country has been in the throes of a Covid-19 pandemic which has virtually paralyzed commerce and business across this nation as well as almost all of other countries since late January, so lodging properties, including hotels, motels, inns, resorts, B&Bs, cabins, lodges, campgrounds, RV properties have been shuttered by mandates from state and local government officials.

    Yet, each months statement from Paysafe includes an exotic list of mysterious charges.

    From 5 transactions in late May, I was assessed a $39.26 interchange fee. When asked for an explanation, none was given.

    Also, on the final page of my statement, there was an “additional fee” of $119.00, for which there was no explanation, nor had I received an email or a notice of such a fee.

    Upon calling the 800-327-0093 number and exhausting my fingers with the digital gymnastics in an attempt to connect with a human voice, I was told by a representative that this “fee,” for which no notice had been given, was for “security” of information of clients and guests if there was a breech in the system!

    Whose system??????

    Sounds like Paysafe actually is finding another way to bump up its bottom line with another bogus charge, and also trying to enforce it by saying that it is a fee which cannot be reimbursed.

    Asked to speak to a supervisor and was told that one was not available, but I should expect a return call within a 24-hour period.

    Two weeks after going through a process of signing up with Paysafe I learned through a third party that my account representative had quit the company, and in the meantime all of my emails and phone calls to a still active phone number at this person’s desk no longer occupied were going without a response.

    Is anybody out there satisfied with their credit card processing company?????

    1. Brian Clark says:

      Tom,

      We have compiled a list of the best merchant accounts for lodging/tourism businesses. I hope that helps you find an alternative.

  6. Ricky McClarity says:

    I used paysafecash for the third time on 5/12/2020 at 8:37 am pst for $125.00 cash paid at 7-11 after the cashier scanned the barcode they sent me. The money was supposed to go to my Skrill account, but was not there. The first 2 times I used the service, no problem. This time they stole my $125.00 and giving me the run around on giving me my money back. The only way to get intouch with them is by email. They are just stealing peoples money. They need to be shutdown. I am filing complaints with the bbb, ftc, Office of the Attorney General.

  7. Reviewing Paysafe’s comments left by other merchants, I see terms like “liars”, “thieves”, “the worst”, and others implying the same level of dissatisfaction. I couldn’t agree more!

    We decided to use Paysafe Payment Processing in response to PayPal’s new policy of not refunding processing fees/discounts when we refunded our customers. PayPal had handled our credit card processing for the previous 7 years. Paysafe promised us a very competitive rate, which turned out to be a total misrepresentation. Further, after discovering Paysafe’s aggressive front-end sales tactics coupled with their poor/nonexistatnt customer service, we looked to our local bank to provide us with credit card processing services. Our relationship with Paysafe lasted about 2 1/2 months, and during this period our credit card fees averaged 1 1% – 1.5% higher than any other providers we had EVER used in the past 30 years. Needless to say, it didn’t take long to figure out these guys are a terrible deal, especially for a company like ours with well established credit. Given how easy it was to sign up with them, you think that it would be equally easy to divorce them. WRONG! Two months later, and I still have this company trying to autobill me for products and services I stopped using. They are the WORST processor I have ever dealt with and on a 1 to 10 scale, I would give them a ZERO. My recommendation to a company looking for a credit card processor is to avoid this company at all costs, and find someone else-ANYBODY else!

  8. We decided to use Paysafe Payment Processing in response to PayPal’s new policy of not refunding processing fees/discounts when we refunded our customers. PayPal had handled our credit card processing for the previous 7 years. Paysafe promised us a very competitive rate, which turned out to be a total misrepresentation. Further, after discovering Paysafe’s aggressive front-end sales tactics coupled with their poor/nonexistatnt customer service, we looked to our local bank to provide us with credit card processing services. Our relationship with Paysafe lasted about 2 1/2 months, and during this period our credit card fees averaged 1 1% – 1.5% higher than any other providers we had EVER used in the past 30 years. Needless to say, it didn’t take long to figure out these guys are a terrible deal, especially for a company like ours with well established credit. Given how easy it was to sign up with them, you think that it would be equally easy to divorce them. WRONG! Two months later, and I still have this company trying to autobill me for products and services I stopped using. They are the WORST processor I have ever dealt with and on a 1 to 10 scale, I would give them a ZERO. My recommendation to a company looking for a credit card processor is to avoid this company at all costs, and find someone else-ANYBODY else!

  9. Kayleigh Emery says:

    Awful! Was lied to and told there are no annual fees or PCI compliance charges (As they were my main concerns)
    1st bill was fine, customer service was slow but eventually released $870.00 of discover card payments they were withholding.
    2nd bill comes- annual fee, compliance fee
    Call and email my representative and his mailbox was full, emails never answered. Contacted customer service that was basically non existent and weeks later got a response saying “Sorry, nothing we can do” . Do Not Recommend

    1. Brian Clark says:

      Kayleigh,

      You may want to review how to make a payment processor release your funds.

  10. Dean says:

    Total rubbish paid for vouchers to use carnt use due to bad regesty don’t let you join con don’t waste your money this company needs to go on watch dog

  11. Kevin Hill says:

    I wouldn’t even give them 1 star. The PaySafe credit card processing company are thieves. They stole money from me when I used their service. They have been sued before for doing the same thing and settled out of court in early 2019. They add hidden fees and then take the money when you swipe a customer’s credit card and I am in the process of suing them too. DO NOT USE PAYSAFE!!!

  12. AMY SANDOW says:

    What a scam! I can’t believe the things this company does. It started my first month when my processing fees were way more than my contract stated. Was going to get refunded, but never did. Next, it was all these charges for equipment that I did order. Best one yet is my account was attacked by Russians (their words) resulting in two fraudulent charges. $451.51 and $453.22 were removed from account in two days. I called to report fraud on my account and I get a “there is no fraud on your account.” Ok, fine, I go to the bank to stop payment. Finally, they figured out there was fraud on my account and refunded me even though the bank stopped the transaction. Here comes the great part, they send me a letter that $980 will be withdrawn from my account. So, I get $904.73 withdrawn fraudulently from my account and now you want $980 because that includes the processing fee for those fraudulent transactions. I should mention, I have any ecommerce only gateway. These transactions were pushed through as card present. Best part, it even bypassed authorize.net so all the fraud was on Paysafe failing to secure their system. Story get better. They didn’t take $980 but $1025.34 and $406.48 out of my account. Called and nobody gives me an answer and it is not on my statement. Called again and emailed. Ticket numbers are 2067362 and 2050779. I was to transferred but no, they just wanted to pass me off to another person so I ended up in the same loop of when I first called of press 1 for customer service. I am thinking about a class action lawsuit and have a lawyer friend who doesn’t have much on his plate who would gladly take this up. Contact me if interested in joining.

    1. Taisiya says:

      Hi Amy!
      Similar things were happening to me, gladly I was checking fiercely in the beginning and noticed early. I also told other merchants that I know who used the system. They also noticed that pay safe were doing shady things to their accounts. Support never solved anything. Not a single thing I addressed. I spent hours and hours on the phone and it was like talking to robots. Even simple things like to correct the bank descriptor where the idiotic account rep placed my personal phone number instead of a business one. Couldn’t be corrected in 1.5 month contacting support almost daily! Let us know how to contact you!

  13. Lauren says:

    We have worked with Paysafe for 3 years. Mid- March, as the pandemic was announced, they began ‘reserving (taking) random portions of my deposits without notification, and weeks later, still cannot tell me why or release the little my small business has coming. It is crippling when we are already shut due to mandatory business closures. This must be illegal but I am new to researching it all. Could leave my family without our mortgage payment.

    1. Brian Clark says:

      Lauren,

      Sorry to hear about this. I hope reviewing this article will help: How to Make a Payment Processor Release Your Funds.

      -Phillip

  14. Adrian Moody says:

    Illegal chargebacks with funds removed from the Moody Jones Gallery Business acct without my consent.

  15. Susan says:

    My Sales Rep Darren Cunningham dropped out off the face of the earth the day my merchant service was connected. The terms he gave me were not correct. He never gave me a contract only terms and conditions. I have been calling Paysafe for since last July and have not received any satisfaction or a call back from the Sales Rep. I closed the account on Jan. 23rd. I then found that $495.00 was deducted from my bank account.
    WHY? early termination. First I was not under a contract. Second no one every told me about an early termination fee. This company has been a rip off to me since the day I said yes to Mr. Cunningham
    Please do not use this Merchant Company.

    1. Brian Clark says:

      Susan,

      Early termination fees can be some of the most expensive costs of any merchant account. There are also plenty of other contract terms to avoid that can result in unexpected fees. Businesses unsatisfied with their merchant accounts often feel like the early termination fee is too expensive for them to cancel. Fortunately, there are instances in which a merchant can cancel an account without paying a fee.

      -Phillip

      -Phillip

  16. I’ve been a retail merchant for 19yrs. I’ve been with Paysafe/I-Payment since 2011.From July to Oct 2019 over $31,000 in merchant deposits were stolen from my account. The fraudulent person provided a alternate checking account number for deposits and impersonated himself as the business owner. Paysafe failed to compare the fraud person’s new bank account information to the business owners information on file. Paysafe obviously has no security measures in place for these circumstances. I filed identity theft and made reports to all credit bureaus. Filed police reports with local law enforcement agencies. Paysafe then allowed this fraud person to open a additional merchant account number and process multiple transactions from other states under my business name. This was done after the fraud alert was supposedly placed on my account. I changed my bank account number and promptly provided the new information to paysafe. I was assured that my bank information would be updated. This was provided to paysafe in November of 2019. I called Paysafe in reference to the $31,000 refund last Wednesday and was informed they’re holding my funds since my requested bank change. The csr said she saw the letter I’d sent in November and she would make sure this was updated promptly. I called Friday to confirm this change was in effect. After holding over 1 hr they claimed they needed additional documentation from my bank. Paysafe never made me aware of any additional documents needed. When calling paysafe the hold times are literally over 1 hour. You’re not assigned any particular person to your account so you’re forced to explain your entire situation to a foreign csr that places you on extensive holds repeatedly. I promptly within 20 minutes provided the bank letter to the CSR. He somehow disconnected the call. He never returned my call. I sent a email with the requested documents directly to him. Also sent a follow up email asking if he needed any additional information. He never responded. I called back today because I felt like it had been sufficient time to see my deposits reverted to the new bank account. After being on the phone today over 1.5 hours I was informed that the provided bank letter needed a handwritten signature. Nothing was ever mentioned about this last Friday. Paysafe never made any attempt to contact me and request additional information. I provided the additional information today. Paysafe is not capable of providing secure processing for merchants. The customer service is beyond lacking. Communication is horrible. So since the fraud was assigned to risk management in Oct I’ve been told weekly by the risk management team they were working on my reimbursement. I was told that the supervisor of risk management was working with law enforcement and the fraud persons bank and would be in touch with me in reference to my refund. I’ve called weekly. Its obvious a business cannot survive without the sales deposits. I was finally told last Wednesday to contact the legal department via regular PO Box Mail. So since October I’ve been given the runaround and been stalled claiming my refund was getting reviewed by the supervisor of risk management. Its apparent Paysafe doesn’t protect their merchants funds. It’s no concern to them that their merchant is a victim of identity theft due to their lack of verification security measures in place. I as a business owner am doing everything within my ability to keep afloat after the $31,000 theft not to mention the now over $10,000 in deposits they’re holding due to needed information. I’m taking this time to write this review hoping it might save a future merchant from this potential fraud due to lack of security at Paysafe. I’m changing processors and will never trust Paysafe with my merchant needs. They do not care about their merchants.They seem to overlook their existence wouldn’t be if if weren’t for the merchants processing transactions.

  17. Susan Heichel says:

    Account was set up without my permission. No VAR sheet was ever sent to Halo. I have recd two statements (December and January). charging me for NOT using account. I have called customer service and salesperson several times. The fee has not been refunded nor have charges stopped. I need to have charge refunded and account closed. Very dissatisfied with this company.
    I will file a consumer complaint with Consumer Protection Bureau plus Attorney General of my State if not resolved immediately.

  18. DON’T GET EVEN CLOSE TO THESE GUYS!!!
    We signed up with PaySafe 10 months ago and had them as our credit card processor for a couple of months. By the end of May 2019 we decided to move to a different processor mainly due to the excessive cost (rate per transaction + multiple monthly fees). Now 7 months later I keep getting statements from them for monthly fees even though I called their customer service 10 times and asked them to remove us from every and all services. Other than being annoying and time consuming, these statements, which of-course are not paid, can hurt your credit score. This is the type of service provider you should stay away from at any cost.

    1. Brian Clark says:

      Reuven,

      This article may help: Canceling a merchant account without paying a fee.

      -Phillip

  19. This company took $19.95 from my bank account without my approval. In fact I had never heard of them until the charge showed up. My bank tried to do a stop payment on the charge but was unsuccessful. Their phone is never answered. I have called three times and set on the phone a least an hour each time without talking to anyone. I was told by another business that Paysafe sent a email to all businesses saying they are going to start this scam and if you didn’t reply or opt out that meant you wanted their services. What a crooked company. Why doesn’t the attorney general stop companies that are scamming people.

    1. Brian Clark says:

      Evia,

      If you believe you have been the victim of a scam or fraud then this article may help: How to report to relevant supervisory organisations.

      -Phillip

  20. Nathan behmetuik says:

    I just paysafe zero star review I’d like to start by introducing myself on Nathan with above and beyond renovations Inc and I’ve had nothing but a horrible experience with this company I quite possibly think that they might be scamming small businesses they have a contract that doesn’t even have my signature on it but I have a copy of my contract with them and it does have my signature in our contracts do not look the same now for the last two months I’ve been trying to pay the $495 fee that I wasn’t aware of when I signed up with paysafe to cancel their services and they’re refusing to take the payment in a timely fashion and in turn I’m inquiring extra monthly fees while I’m waiting for them to cancel my contract with them I would absolutely not recommend this company to anyone on this planet or therefore in the milky way galaxy thank you very much and have a nice day pay safe will be lucky if they don’t hear from my attorney

    1. Brian Clark says:

      Nathan,

      This article may help: How to cancel a merchant account without paying a fee.

      -Phillip

  21. Taisiya P says:

    This review is for Paysafe Merchant Service provider. The company is an absolute SCAM.
    1. They charge you much more that you agreed, you will be buried in hidden and unexpected fees.
    2. They constant lie, starting with the sales rep, ending with every call center representative. I caught them so many times on lies.
    3. They unlawfully withheld some of my transactions, not paying them out to me, telling lies about the reason why (I have proof).
    4. They signed me up for a bunch of services that they call free, and guess what, I started to get billed monthly by all of them shortly after.
    5. You will spend hours and hours on hold with their support, who would NEVER SOLVE ANYTHING over the phone. They always say they need to contact some other department and they will get back to you within the next 24-4 hours. And they never do, as the issues are never solved either.

    The easiest way to get out of all this mess is to close your bank account.

  22. Dave Patch says:

    The are holding over $130k in funds due to 4% chargebacks. Do the math, its incredible they can destroy a business over something like this. WORST F****** COMPANY I HAVE EVER WORKED WITH IN 20 YEARS.

  23. Helmut Dobler says:

    stay away from this processing company I cancelled and keep charging fees my only option will be to close my bank account

  24. CYNTHIA WHITELOW says:

    This is not a good choice when it comes to merchant services. I would not recommend them to anyone. I faxed and emailed closure form in the beginning of October yet they say they did not close the account until Oct 31. So this is their reasoning for charging my account due to me not wanting to continue services with them. I told the man when he called to set it up “I have read reviews on the service you plan to put me with and I do not want to continue this account”. All of a sudden a charge on my account. This was in September. Do not use Paysafe. They are not safe.

  25. Taisiya says:

    To my opinion, trust score for this company should be ZERO. The company’s unethical practices brought me financial losses.
    The relationship started with a few unauthorized charges that nobody from Paysafe could ever explain or refund.
    They continued by me finding out that NOT ALL settled transaction are paid out. So Paysafe receives my customer’s money but not paying it out to me. Tried to resolve this issues in the course of a few weeks, spent over 6 hours on the phone with support who straight up lied. Every representative would come up with a different excuse and try to brush me off saying that they will resolve the issue within 48 hours and will contact me back. As you may have guess, nobody ever resolved the issues or contacted me.
    Support would admit the issue over the phone but refuse to email me a written affirmation admitting the issue has happened. The whole situation looks extremely shady and practices employed resemble scammers. My month-long collaboration with this company resulted in a financial loss.

  26. Taisiya says:

    Trust score should be ZERO. The company’s unethical practices brought me financial losses.
    The relationship started with a few unauthorized charges that nobody from Paysafe could ever explain or refund.
    They continued by me finding out that NOT ALL settled transaction are paid out. So Paysafe receives my customer’s money but not paying it out to me. Tried to resolve this issues in the course of a few weeks, spent over 6 hours on the phone with support who straight up lied. Every representative would come up with a different excuse and try to brush me off saying that they will resolve the issue within 48 hours and will contact me back. As you may have guess, nobody ever resolved the issues or contacted me.
    Support would admit the issue over the phone but refuse to email me a written affirmation admitting the issue has happened. The whole situation looks extremely shady and practices employed resemble scammers. My month-long collaboration with this company resulted in a financial loss.

  27. Joseph Sayed says:

    Allowed me to deposit funds when i did not have enough to cover the amount..in the past they would deny my deposit..this caused me to incur a overdraaft charge.

  28. The worst experience! Never trust this company! They will charge tons of money after telling you about FREE service. Even after cancelling their service they still charging money! Horrible!


    This post will help: Cancelling a Merchant Account Without Paying a Fee

    -Phillip

  29. Stay Far Away From Them, Worst Customer Service!!!!!!! I have been calling for 4 months to get this company to stop charging me there fees. I signed up in May 2019 and immediately changed my mind called my rep to cancel and to this day I am still being charged. I don’t and have never even had they terminal to process cards. The first couple of months of calling I was told only your rep can close your account and they will call you back within 24 to 48 hours. which never happens. Then when you call and ask for a supervisor they just run through a script and put you on hold for ever. Finally earlier this month I talk to someone named Eric and he said he could close my account I just had to fill out a form and send it back and within 7 – 10 business days my account would be closed and I would have my refund.Just got off the phone with them again 12 business days since sending in my paperwork and this time I am being told they have numerous accounts being closed and mine was in the stack but they now have noted my account closure as urgent and I am stuck with another reference number yet again and now being told it could take another month to close my account. If I ran my business this way I would be bankrupt, but wait they will not go bankrupt because apparently from what I have seen now they are ripping each and everyone of us off!!!!!!!!!!!!!!!!!!!!!!


    This post will help: Cancelling a Merchant Account Without Paying a Fee

    -Phillip

  30. Emmanuel Smallwood says:

    Horrible company!!!! 1st class crooks!!!

    They took money out my account for a chargeback on more than one occasion and after calling over 50 times well over a month I keep being told a supervisor has to approve the refund and that they can never get a supervisor on the phone. Each call takes over 2 hours and the collections department closes at 5 so they will either deliberately hang up on you or keep you on hold and wast your time just to say they are going to send an email so the supervisor can call you back and they never call back. Never use this company because they are a scam and they charge a lot more than they claim to charge on processing fees.


    This post will help: Best Payment Processors for Great Customer Service

    -Phillip

  31. Lori Wolfe says:

    First of all, they lure you in telling you no early termination penalty, no monthly fees, yadayadayada. It’s all false. After looking into the small amount of information they give you, in order to sign up you have to give your account information then they send you a document online to sign. Well, make sure you read all terms and conditions for every little thing. There is an early termination fee and there are all kinds of extra monthly fees you agree to if you sign up. I called them and said I did not want to go through with the service. When they asked why I mention early termination and extra fees. They then sent me an “Adendum” that stated no early termination fees- Hum, I wonder how many people they got away with not sending that adendum to. I still cancelled of course. Never even received any processing equipment or set up my online account. But the monthly charges to my account began the following month. They did allow me to cancel the service the same day after I requested to speak to management. Its been 2 months and I have had 3 fraudulent charges to my account. The first 2 charges it took a few phone calls and emails to get them reimbursed. I’m typing this as I have just now discovered the third fraudulent charge and I’m currently waiting on refund.
    Stay away, stay far away from these thieves.


    This post will help: 5 Places Where Processors Hide Fees In Your Contract

    -Phillip

  32. David says:

    After 2 months of not using their services, I attempted to cancel by sending in a cancellation document. They claim it wasn’t sent properly and proceeded to charge me over $700 over the course of a year instead of contacting me. I will be doing whatever it takes to get my my money back.


    This post will help: Cancelling a Merchant Account Without Paying a Fee

    -Phillip

  33. Barbara Timmons says:

    Paysafe has been taking money out of my business account for 2 months. I don’t have an account, processor or recieve any services from them. For the past 3 days. They keep telling me they can’t get a hold of anyone in the department to close the account. The representative said there is no supervisor to talk to. This all happened because I was inquiring about there services


    This post will help: Cancelling a Merchant Account Without Paying a Fee

    -Phillip

  34. Montez Smith says:

    Some how this company has gotten my information & starting charging my account for services never received. Never signed up for this company as I use Square! Called this company June 4,2019 to cancel services I never used because they charged my bank account. They said it was canceled then a couple weeks later June 24, 2019 this company charged my account AGAIN! This time charging $139. I have canceled this again! I’ve never heard of this company & would just like for them to cancel whatever it is & stop charging my account.


    This post will help: Cancelling a Merchant Account Without Paying a Fee

    -Phillip

  35. Stone Oak Pediatric Dentistry says:

    Just finished my third call to Paysafe. They are holding over $4,500.00 of our money and half of it is from May 2019. They promise the issue is resolved, however, we still don’t receive our money. Would never recommend this company to anyone!


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

    1. Trevor Turner says:

      Just signed up with this company and they are holding my 4900 on new business start up. It’s now been 6 days what should I do

      1. Brian Clark says:

        Trevor,

        This article may help: How to make a payment processor release your funds.

        -Phillip

  36. Judy says:

    Never signed up with this company and they have been taking money out of business account for a year. Contacted them and they cannot produce contract because I never signed one. They have taken over 1000.00 out of my account. They need to be shut down and going to do everything I can do make them pay me back my money they stole from me.


    This post will help: Cancelling a Merchant Account Without Paying a Fee

    -Phillip

  37. Titan says:

    Rotten customer service. They’re a credit card processing company alright, and that’s about all they seem capable of doing.
    Whenever we have a chargeback, we are presented with roughly 2 to three entire business days to respond, and for them to address our response before we are out of time and have to eat the fraudulent chargeback. They have no care for us as customers and will happily let anyone place a chargeback without giving us suitable time to respond with the information of the sale.

    Their phone customer service is terrible as well. We recently got a new machine as our old one was printing poorly. When asking for the new machine, the woman on the phone asked me the time we want our batch closed. I told her, but when the machine arrived, it was set to a totally different time, not even close to what I told her.

    As we are unable to change the batch closeout time on the machine itself, we need to call their customer service number to get someone to do it for us. So far, I have had to call and wait on hold twice today, as the first time I was asked for our merchant ID (which I had) and Tax ID (which I did not have and needed to get from the business owner) – I was NOT asked for further information.

    The second time, I was asked for Merchant ID, Tax ID, and the last four of our bank account (which is a piece of information they have never asked for and which I did not have, and had to again ask the owner for). So, now I get to wait in line again to see if they decide to add any NEW stipulations on what information is needed. All to change the batch time which they set improperly in the first place.

    I just want the darn machine working properly, there’s no good reason for this to be such a hassle and it’s cut into my morning work. It’s a shame every card processing company is awful, it’s not like we have other good choices. What a shame. Terrible customer service every time we contact them throughout the years, they are just consistently unhelpful.


    This post will help: Best Payment Processors for Great Customer Service

    -Phillip

  38. MONICA CASANA says:

    The are the worst!. Have been trying to resolve Merchant Account and scanner never working for over a month now.
    Quick to withdraw their fees from your bank account regardless that your merchant account never worked. A plethora of Ticket #’s and false promises that you will be contacted or refunded. Wait time is 1½ hr with no resolution. STAY CLEAR OF THIS COMPANY!


    This post will help: Best Merchant Accounts for Great Customer Service

    -Phillip

  39. Bethina Redd says:

    I just found out that my account was over drown and with out me knowing. I called them and I was on hold for along time after talking to a sails rep she switch me to the people that suppose to stop the account, but know one answer the phone.


    This post will help: Best Merchant Accounts for Great Customer Service

    -Phillip

  40. Linda Kajma says:

    We went to this credit card processing company based on what we thought was a cutting edge company with a staff to support it. I have never in my life dealt with such incompetent people. The contact number on the invoice just keeps ringing, so we tried another number from their website and found out we were talking to someone in the Carbbean! They could not find our account. Really? They found it to keep taking funds out. Something needs to be done to stop them. Any ideas?


    This post will help: Best Merchant Accounts for Great Customer Service

    -Phillip

    1. Rydawg says:

      Thanks for all the positive feedback I’ll definitely give them a shot.

  41. Lawrence A traw says:

    This company is a total rip off a scam. I never used them to process any payment and they charged a bunch of fees that I was not aware of. After we finally found out who was debiting my account, I ask the service rep about these fees and I wanted my money back. He told me that i signed a contract which I do not remember and basically told me tuff luck. The total fees for not using this service were $3200, automatically deducted from my checking account over the past year. Hidden in my transactions. I am a very small business and this kind of fraud is very devastating to my bottom line. These guys are a bunch of crooks. Be very aware.


    This post will help: Cancelling a Merchant Account Without Paying a Fee

    -Phillip

  42. wayne says:

    Skrill moneybookers is owned by paysafe , I deposited funds last year November 2018 into my skrill account 9 days later the funds had not reflected so I contacted skrill ([email protected]) I received a case number and the soon thereafter the funds reflected. In March 2019 I made another deposit this time the amount was much more than the previous 16 days later no funds reflected I once again contacted skrill and explained I followed exact same procedure as last time and no funds reflect, I received an inquiry number and then nothing after that. No funds have reflected and zero communication from them. I have even provided them with the Bank transaction statement.


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  43. Alfred Natrasevschi Robocut Inc. says:

    Company has been holding all processed credits and refunds. This has been ongoing from November 2018 to February 2019. Then they closed our account. November 26, 2018 through February 4 2019 Pay save has not deposited credits or refunds for our credit cards charged. They have closed our account and our holding our funds. I have been trying since February to get the funds released. I have talked to Mohammed 800-549-4631, Patrice Stampp 800-327-0093 and Brenda 800-549-4631. Patrice gave me a reference number 42178586. Mohammed said funds would be deposited almost a month ago. Brenda said today she is waiting for Gina from collections to release our money. I have asked many times for a manager to call us or to speak to a manager. They will not let me talk to a manager. A manager has never called. I believe this credit card processing company business practices are illegal. Do not use them.


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  44. Johnson Johnson says:

    Paysafe staff is stupid, and the service is the worst. Their message recording system is cheating. There is an early termination fee for 500 bucks. Don’t use paysafe!

    This post will help: Cancelling a Merchant Account Without Paying a Fee

    -Phillip

  45. rick says:

    they keep taking money out even though im not using their service,i put a stop on them and they changed their name twice and put it througjh,i finally had to close my account and open under new number.called paysafe after 25 minutes i hung up

    This post will help: Cancelling a Merchant Account Without Paying a Fee

    -Phillip

  46. GENE says:

    Hi there

    I would like to make a formal complain about this agent named: ALEXANDER SERFES who actually signed me up for the contract with PAYSAFE.

    We had all the conversation and discussion before I signed up for the contract, he sent me an online form and told me everything was as per what we discussed and there was a time limit for the online contract and so I have to sign it quick. I trusted him and signed it and I was supposed to get the device FREE with ONE YEAR ADDENDUM.

    However, I was charged USD180.26 since NOVEMBER 2018. I called the customer service and they informed me that I must speak to the agent. So, I called Alexander multiple times, and he assured me that all paper work was submitted for the refund, and I should be receiving them soon. However, it didn’t happen. I called him many times, I hardly could reach him and he hardly return calls or answering my emails. And by early JANUARY, he told me I would receive the refund before 15th of January after his confirmation with the manager, and again, this never happened.

    And on Jan 24, he sent me a document for me to sign, I was kind of shock as he mentioned all paper work for the refund was submitted before, however, i signed and hoping I will get the refund soon.

    And again, numerous calls were made to Alex, no answer at all. I sent emails to him as well, and again, no reply.

    Today, I spoke to the Customer service, and Nicoleen mentioned to me that there wasn’t any request submitted for the refund.

    I am not sure if there was a misunderstanding, but however, I am truly disappointed of the service from ALEXANDER SERFES which was so irresponsible as in not returning calls, giving empty promises, ignoring emails.

    I hope someone will answer to this issue. I actually read all the good reviews about PAYSAFE before, and decided to go with PAYSAFE instead of other MERCHANT services, but I am so disappointed because of this agent. It is such a small issue at first, but it took 5 MONTHS, and yet I am not receiving any update or answer.

    I hope someone will answer to this.

    Regards
    Gene Phillips


    This post will help: Best Payment Processors for Great Customer Service

    -Phillip

  47. Carlos Garza says:

    PAYSAFE? More like waste your time on hold for more than 30 min. at a time. Beware local rep released all my bank information without my authorization and I am having hell trying to get a refund for which I did NOT give my consent I am writing this review and have been on hold for the last 48 min…What A JOKE!!!!!


    This post will help: Best Payment Processors for Great Customer Service

    – Phillip

    1. BRIAN BURKE says:

      Yes they just returned $1000 dollars they didnt know I was aware of. They keep putting my money in a diversion state. Saying they try to take their fee, and cost me $35 each time and my bank has even told them No one stopped anything. They cloud the water so you cant see clearly what they are doing. Wait and follow me on social media… VaporKings Lounge on Facebook. I am going to expose this company. I Highly Highly Highly do not recommend oaysafe

      1. Brian Clark says:

        Brian,

        There are regulatory authorities you can report misconduct to.

Leave a Review for Paysafe

Your email address will not be published. Required fields are marked *

Please do not use profanity or ALL CAPITAL LETTERS in your review. Reviews must provide a detailed account of your experience. By submitting a review or comment to CPO, you are agreeing to our Comment Policy.