Paysafe Review

Horrible company!!!! 1st class crooks!!!

They took money out my account for a chargeback on more than one occasion and after calling over 50 times well over a month I keep being told a supervisor has to approve the refund and that they can never get a supervisor on the phone. Each call takes over 2 hours and the collections department closes at 5 so they will either deliberately hang up on you or keep you on hold and wast your time just to say they are going to send an email so the supervisor can call you back and they never call back. Never use this company because they are a scam and they charge a lot more than they claim to charge on processing fees.

This post will help: Best Payment Processors for Great Customer Service

-Phillip

First of all, they lure you in telling you no early termination penalty, no monthly fees, yadayadayada. It’s all false. After looking into the small amount of information they give you, in order to sign up you have to give your account information then they send you a document online to sign. Well, make sure you read all terms and conditions for every little thing. There is an early termination fee and there are all kinds of extra monthly fees you agree to if you sign up. I called them and said I did not want to go through with the service. When they asked why I mention early termination and extra fees. They then sent me an “Adendum” that stated no early termination fees- Hum, I wonder how many people they got away with not sending that adendum to. I still cancelled of course. Never even received any processing equipment or set up my online account. But the monthly charges to my account began the following month. They did allow me to cancel the service the same day after I requested to speak to management. Its been 2 months and I have had 3 fraudulent charges to my account. The first 2 charges it took a few phone calls and emails to get them reimbursed. I’m typing this as I have just now discovered the third fraudulent charge and I’m currently waiting on refund.
Stay away, stay far away from these thieves.

This post will help: 5 Places Where Processors Hide Fees In Your Contract

-Phillip

We went to this credit card processing company based on what we thought was a cutting edge company with a staff to support it. I have never in my life dealt with such incompetent people. The contact number on the invoice just keeps ringing, so we tried another number from their website and found out we were talking to someone in the Carbbean! They could not find our account. Really? They found it to keep taking funds out. Something needs to be done to stop them. Any ideas?

This post will help: Best Merchant Accounts for Great Customer Service

-Phillip

In April 2020, our total revenue dropped to $419.67 but Paysafe/Bankcard charged us $3,072.68!!! And when I mentioned those charges, no one reply to my email! A total scam.

Paysafe Payment Processing is connected to National Bankcard and will be referred to as from this point on. National Bankcard/Paysafe’s processing entity risk department closed our account without warning. Two days worth of processed payment transactions (Batch receipts for 9.01.2020 = $578 & 9.02.2020 = $170) totaling $748 were never received into our bank account. I called National Bankcard and their processing entity (Paysafe) numerous times and was told our credit card processing account was closed by their risk department. They said that since the account was closed, the $748 was just returned to our customers. That means that therapeutic services we provided were not paid for because National Bankcard/Paysafe gave the money that was paid to us through credit cards ($748) was given back to these customers. There is no way for us to recover that money. We view this as theft on the part of National Bankcard/Paysafe.

Theft of income from our business – any help with we can do

DO NOT under any circumstances work with this company.

I’ve been with them for nearly 2 years. The sales rep quoted a fixed rate and set up my terminal. He did not abide by a fixed rate. They have been charging me 4%!

The terminal was set up to batch at a “non-qualified rate” that has cost me thousands of dollars. They set it up this way.

Plus, the sales guy told me I could get out of the contract month by month and then signed me up for 3 years.

THEY TOTALLY LIED TO ME.

Would never recommend or use this company again!! They wasn’t depositing my funds and when I asked the representative (Ginny) from The Woodlands location about it, she became very disrespectful. I asked for a supervisor and was not only denied, but she had my funds held for over 180 days because of it. Not only that, somehow a lot of my batches mysteriously “vanished “ from their system, but their still in my terminal. I had to report them to the FTC and file an IC3 against them. I hope that they all get prosecuted to the fullest extent of the law!! Getting over on their customers especially at a time like this?? Straight heartless!!

Very dissatisfied with Paysafe customer service or lack of. We have had funds held for months with no helpful responses after many attempts to resolve or minimally, talk to someone.

I just paysafe zero star review I’d like to start by introducing myself on Nathan with above and beyond renovations Inc and I’ve had nothing but a horrible experience with this company I quite possibly think that they might be scamming small businesses they have a contract that doesn’t even have my signature on it but I have a copy of my contract with them and it does have my signature in our contracts do not look the same now for the last two months I’ve been trying to pay the $495 fee that I wasn’t aware of when I signed up with paysafe to cancel their services and they’re refusing to take the payment in a timely fashion and in turn I’m inquiring extra monthly fees while I’m waiting for them to cancel my contract with them I would absolutely not recommend this company to anyone on this planet or therefore in the milky way galaxy thank you very much and have a nice day pay safe will be lucky if they don’t hear from my attorney