Merchants’ Choice Payment Solutions Review

Overview

Merchants’ Choice Payment Solutions (mcpscorp.com) is a merchant account provider headquartered in The Woodlands, Texas. Founded in 1989, the company partnered with Elite Merchant Solutions, an ISO of Chase Paymentech, in January 2013. Merchants’ Choice Payment Solutions is a registered ISO/MSP of Woodforest National Bank in Houston, Texas, and of Wells Fargo Bank, N.A., in Walnut Creek, California. The company is located at 25231 Grogan’s Mill Rd Suite 600, The Woodlands, Texas 77380. Todd Linden is listed as the president and CEO of Merchants’ Choice Payment Solutions.

Merchants' Choice Payment Solutions Products and Services

Industries

  • Retail
  • E-commerce
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Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Merchants’ Choice Payment Solutions employs an in-house telemarketing staff, and the company also partners with ISOs, resellers, and independent sales agents to market its services. The use of independent resellers can often result in frustration among merchants, as these sales representatives are usually untrained and unregulated. We are currently able to locate multiple negative Merchants’ Choice reviews that mention misrepresentation of rates and fees by the company’s sales representatives, indicating that this company is no exception.

On this website and elsewhere, we have found numerous merchant complaints indicating that the Merchants’ Choice Payment Solutions utilizes an unethical sales tactic known as “slamming” in which its telemarketing staff calls merchants and poses as their current merchant account providers. The standard interaction appears to be one in which the Merchants’ Choice representative states that they are from “Merchant Services,” neglecting to specify that they are not the merchant’s current provider. The telemarketer then appears to insist that the merchant needs to replace their credit card processing equipment in order to remain compliant with a new change instituted by Visa or MasterCard. Merchants who fail to accurately determine that the phone representative is not their current provider will then sign up for a “replacement” terminal, only to unexpectedly find themselves in a lengthy, expensive equipment lease through First Data.

These details have been recounted time after time on consumer protection websites with alarming specificity, indicating that this may be an officially sanctioned practice by the company. In fact, we are currently able to locate at least one instance on the company’s BBB profile in which Merchants’ Choice Payment Solutions insisted on enforcing the equipment lease that a merchant mistakenly signed up for, stating that the company’s name was clearly shown in the document signed by the merchant. We consider this sales practice to be highly deceptive, and there are documented cases in which merchant services providers have faced legal action as a result of this tactic.

Merchants' Choice Payment Solutions Marketing Example

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Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee $495
PCI Compliance Fee Variable
Equipment Lease Terms 48 Months, Non-Cancellable

The standard Merchants’ Choice Payment Solutions contract (available below) is a three-year agreement with automatic three-year renewal and an early termination fee of $495 or Liquidated Damages, whichever is greater. We have not found any specific mentions of a PCI Compliance fee, but the company does charge a non-compliance fee of $16.95 per month. The contract also mentions something called a “divert fee,” which is described as follows: “A divert fee of $25.00 per month will be charged for a special account maintained at BANK to house diverted funds for (the) merchant.” Whether and how this fee is enforced is unclear.

The primary complaint about the company’s standard contract is that it usually includes a 48-month equipment lease through First Data Global Leasing, which is often not disclosed by the company’s sales representatives. These equipment leases can be very expensive over the duration of the contract, especially considering that the equipment itself rarely costs more than a few hundred dollars. Multiple merchants report that this equipment is presented at the point of sale as a “free terminal,” which appears to be an out-and-out falsehood. Due to this standard equipment lease, the company’s long service term renewal, and the high early termination fee, we have given the company a “F” in this category. See the MCPS Terms and Conditions.

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Complaints & Service

Key Points - Complaints & Service

Total Online Complaints 50+
Live Customer Support Yes
Most Common Complaint Sales Tactics

We are currently able to locate over 50 Merchants’ Choice Payment Solutions complaints on this site and elsewhere, and many of these accuse the company of being a ripoff or a scam. Common complaints among merchants include deceptive sales practices, confusing and expensive cancellation processes, and unexpected/unauthorized fees. The company does not appear to have issued rebuttals to many of these complaints. This is a moderate-to-high complaint volume for a company of this size and time in business, but the consistent reports of deceptive marketing tactics and poor customer service have lowered the company’s grade to a “D” in this category. Merchants’ Choice Payment Solutions does not list any dedicated customer support contact information in this website, but it’s likely that the relevant phone numbers can be found behind its login screen.

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BBB

Key Points - BBB

Product & Service Complaints 42
Billing & Collection Complaints 11
Advertising & Sales Complaints 25
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Merchants’ Choice Payment Solutions is not an accredited business with the Better Business Bureau. As of this review, the company holds a “C+” rating with the BBB and has had 78 complaints filed against it in the last 36 months. The majority of those complaints (42) were filed in regards to problems with products or services, while 11 stemmed from billing or collection disputes and 25 from advertising and sales issues. Merchants’ Choice Payment Solutions has successfully resolved 28 of the complaints, while 49 were either resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. One complaint received no response whatsoever from MCPS.

The BBB has also posted a notice warning merchants against slamming and contract alteration by Merchants’ Choice Payment Solutions. The company has responded to the BBB by denying these allegations and defending its sales practices. Given this information, we have adjusted the BBB’s rating to a “D.”

Merchants’ Choice Payment Solutions Logo

Merchants' Choice Payment Solutions Bottom Line

Merchants’ Choice Payment Solutions rates as a substandard merchant account provider according to our rating criteria. Multiple complaints about the company suggest that it is engaging in deceptive telemarketing strategies, and its reported contract terms are not especially competitive. The company’s overall rating is somewhat buoyed by its low complaint rate and its lack of a BBB score, but it remains low at this time.

Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.

Schedule a Consultation with Phillip

39 Reviews Leave Your Review Below

  1. SCAMMERS….. I also received a message from them saying I needed to update my machine to avoid PCI Compliance fees. Called, thinking it was my original merchant provider, only to find out too late, I had just signed up with a new Co.,could no longer process my gift cards, and it would cost me $500 to cancel. Service is HORRIBLE!!! Still battling to resolve this a month and a half later. VERY UPSET & DISGUSTED!

  2. I have been dealing with Chris Barkhurst in the retention department without resolution. He claimed that his manager Carlos would call me over a week ago and still have not heard anything. My account was changed and we did not have to sign anything. I was told we would be on a month to month basis by changing to interchange plus pricing. I was promised pricing and after reviewing my January bill that was not followed through with. I have decided i will change to an honest company.

    Now Chris is telling me that we are stuck in a contract from 2010 (even though the account was changed which voids that contract) and if we cancel we will have to pay $495.00!

    VERY UNPROFESSIONAL, DO NOT GET BACK TO CUSTOMERS, BAD CUSTOMER SERVICE!!

  3. I was contacted by this company through my business. They sales call was entirely misleading. They signed me up as if I were just changing my existing account with lower fees. They created a lot of hidden fees in there contract, so I immediately asked for a cancellation, which via email they agreed to a cancellation. Unfortunately, the bank was not informed, and I am now getting charged for fees. When I called their office. The only option was to listen to a promotion or hang up. When I agreed to listen to the promotion, I told the speaker I just wanted to speak with the individual who arranged the cancellation. He said to call back tomorrow. This issue is still not resolved. Whatever you do, do not work with this company. I admit I was duped, and now am paying for it.

  4. This company is not reputable…and this is a scam. Mike from Merchant’s Choice contacted my business to get me to send my credit card processing statements. I said that I did not feel comfortable doing so because I had been scammed in the past and that there are many shady merchant services out there.He was very pushy and when I said I wasn’t interested he said let me send you 10.00 to show you that we are not scammers. I said that didn’t make a difference to me but send you are free to send whatever info you want and I’ll do my own research on their company. Upon looking them up I found multiple complaints and bad ratings. A 10 dollar bill did arrive along with a request for all of my statements. It seemed very gimmicky to me and these sales guys were not even calling me from registered business number and I decided this is a scam. They continued to call me leaving harassing messages every other day on my voice mail and I blocked the number. 2 months later I’m still getting calls from random cell phone numbers. Someone texted me at my business number to say to call them back it was urgent with no identifying information. When I called it was one of the sales guys who was asking me when I was going to send my statements. I said I wasn’t interested because they had bad ratings on line. The guy on the other end called me a thief and a liar and told me I should be be ashamed of myself. I laughed and said well I guess you told me and he hung up. Extremely unprofessional and I would never do business with such a company. Don’t let them scam you.

  5. I was also deceived into thinking I was dealing with my old processor. I have been charged for two accounts plus my old processor’s fee that they had promised to buy out. None of it happened. All in all Merchants has cost me almost $900 worth of fees. I cannot get customer service to call me back. They do not answer their phones even for tech support. This is the worst company I have dealt with. I want to close my bank account but I am afraid they will sue me for breach of contract and I will have to pay more fees. Does anyone know of a way out? I feel like I’m in a sinking hole.

  6. Got a call from these people with a recorded message and pressed “1” to get to the next person. He said he had something for my business. I said I don’t have any business and they’d called my home phone. He said he’d take my name off the list.

    Apparently they are calling an unreliable list of numbers. I didn’t know anything about their business until I researched the call. Nevertheless I don’t know why anyone would be interested in doing business with anyone who uses telemarketers, especially ones using inadequately verified phone numbers.

  7. This is a scam! do not sign anything. They pretend to be you current provider then get your banking information and start charging fees. I’m in the process of changing bank accounts and had to hire an attorney. Tried to call they do not call back. Please do not do business with this company!

      1. The same thing just happened to my business 2 weeks ago! I cant get anybody to call me back. Has your uncle had any luck. this is just crap!!!

  8. I would never recommend this company or ever use them myself. They were incredibly deceitful by calling acting like they were representing my current merchant service and were looking to “update” my account. They never informed me they were a merchant service provider and would be switching my service all together. They seem desperate and I can only imagine the horrible service they would have provided had I signed their contract. Disgusted with this company.

  9. I received a message from these people on my answering machine stating that I needed to update my PCI compliance and needed to call them immediately. It was interesting that the rep said the call was from Merchant Services although the caller ID said it was from Merchant’s Choice. The inference was that they were calling from my current credit card processor. My antenna was up and so I went on line and found this site. These people are trying to dupe merchants into switching their credit card processor without realizing they are doing so. Needless to say, I’m not returning their call.

  10. I just filed a complaint with BBB for practicing deceptive and unethical sale practices. Call it what you want – it is either ‘poaching’ or ‘hijacking’.
    Gustavo Parra is the ring leader. I tried to lodge a formal complaint with Woodforest National Bank and was hung up on. I first made sure that my bank blocked any transactions from MCPS and then sent them Termination Letters. I was told that they (MCPS) had to originate the Termination Letter drafted by their Legal Department. Two days in a row they failed to provide them. Sent fax and emails to Gustavo Parra without any replies. I have spent the better part of this week trying to resolve my issues with them. Perhaps they will respond once they find they are no longer have access to my banking. Avoid these people at all costs!

  11. Gustavo Pavo called me and left a message that we were not in compliance and that i needed to call him immediately to avoid charges. I called back and he said he was a representative from my currant processing company. He proceeded to ask me if he could take a look and possible lower my rates and update me to a tier called choice. He then proceeded to adjust my rates as i had indicated to him that I felt we were paying quite high prices but I also said I was happy with my provider and did not want to make any changes. He said no problem that he would take a look and kept lying to me through out the entire call. Shame on him taking advantage of people and misrepresenting himself. I have called and asked to have this cancelled immediately. I will follow up with a call to the better business bureau. So upset that this illegal practice can continue to go on to take advantage of innocent people. Thank you for letting me inform other folks of this money grabbing scam!


    Are you with Merchants’ Choice Payment Solutions? Learn how to resolve this complaint.

  12. Do not sign any type of agreement with Merchant’s Choice. I signed an application agreement which stated I had 45 days to cancel once I was accepted with no fees incurred. The “free” terminal arrived with no prior notification and I cancelled with them immediately. I received a bill from them with charges because the machine had been activated from their headquarters with a penny charge (the terminal was still unopened in the box) and so I incurred fees because I had no transactions. Customer service is atrocious! I am sure they must get nothing but complaints. Stay away from Merchant’s Choice because they clearly are not!

  13. They call posing as your current provider and leave robocalls saying you must call them back to comply with new policies. They call repeatedly, day or night, every day of the week. I have asked to be taken off their list to no avail. It’s shocking this company continues to exist.

  14. This is THE WORST company of any kind I have ever had the misfortune to deal with. Their customer service is simply atrocious. Trying to solve one issue, I have been passed from one person to another and spoken to over 20 people who keep giving me from one person to another. Stay away from these people as far as you can.

  15. Dave from Merchant Chooise called me at 7:31pm on Sunday leaving a msg. that it was urgent that I call back Monday about my merchant account. I do own a business but I do not process cards. Thus there is no account. I did call them Monday to complain about the Sunday call, they claimed it must of been a mistake. I started in on how rude it was to call on Sunday and I got hung up on.

  16. I don’t think it gets much more deceptive than this…
    I have been receiving phone calls from a blocked number stating that they are calling from Merchants Choice Merchant Services and are “conducting a mandatory security evaluation of my credit card transactions to make sure I am in compliance with rules mandated by the card association and my existing processor”. They claim my credit card service provider (intuit) outsources this responsibility to them. I asked if they are a government agency, they said no. They got defensive and said if I’m not in compliance I won’t be able to use process credit cards anymore.

  17. This company, Merchants Choice Merchant Services is a scam selling organization. They are 100% deception. They will call a merchant and try to trick them into giving them their recent statement, a voided check, and allow them to reprogram their terminal whilst telling the merchant they are their merchant services company. This deceptive selling (it’s not really accurate to call it selling) tactic is merely the foretaste of what the merchant must have to endure once they become their actual customer… If this company calls, RUN!!!!

  18. My sales rep for this company swore up & down that he would save me money on my processing. He showed me where I would save money – they told me that I would save over $1,200 a year because of all the “hidden fees” that I was currently paying. Each month when I paid more he kept giving me more excuses about the cards I was accepting blaming the higher costs on the rebate cards etc.
    After one year of higher costs NOT COST SAVINGS, I dropped them! I switched to another company then they tried to hit me with an early termination fee! After a few months of speaking with manager after manager they did relent and refunded the early termination fees because I did save all the emails from my sales rep with me complaining about the higher costs I was paying. I told them I would gladly show the emails from my sales rep telling me that he would take care of the higher costs which he NEVER did.
    My sales rep was a fast talking lying rep who eventually lost this account! I would not recommend this company to anyone!

  19. Total annoyance BS robocalls. Lead-in with importance of calling immediately for a critical update to your terminal. Have never ever been associated with these crappy marketers!

  20. This company is a scam. Their sale agent gave falsify information to get you to sign the contract. Once you get your signature, they attached a bunch of terms that you have never seen before and modified your contract term to trap you into your their business. STAY AWAY FROM THIS COMPANY AT ALL COST!!!

  21. They scammed me! Called my office said they were my merchant services company and and that they were updating their machines. Asked me to fax back paperwork which I did when they sent new contract with their name and logo I realized they were not my company. Now I have to deal with setting this straight. When I look on line I see they have done this time and again. Beware!

  22. I am an independent sales office that writes merchant accounts for MCPS. Independent sales offices run their own sales staffs and devise their own tactics. They have a responsibility to run ethical sales offices based on sound business principles, and can have their sales office agreement terminated by MCPS if they are dishonest. My office, and my company are A+ rated by the BBB, and is a long time member.
    The complaints I am reading in this forum are similar to what I encounter in my day to day business from merchants who have been scammed by other sales people. My advice to all merchants is as follows:

    1. Never sign a lease for credit card equipment. All leases are non-cancelable. It is clearly stated on the lease. Up to date, top line credit card terminals can be purchased for $200.00 to $300.00, dial up the lowest cost and Ethernet somewhat higher. Wireless terminals are more expensive. But none of them are worth 48 months of payments. LFG, Northern Leasing, First Data Global, among others, all use non-cancelable leases.
    The sales person, regardless of what they SAID to you, cannot change the terms of the lease. I know money is tight, but sometimes a sales office can offer to split the cost into two or three payments. Ask them they might say yes!

    2. There are NO FREE Terminals. Period. The VeriFone, Equinox, Dejavoo, Ingenico, factories don’t give away any credit card machines. Since they have payroll to meet they must collect revenue for the machines they produce.

    3. There is no FREE processing or Wholesale processing. You, the merchant, cannot deal directly with the card associations, regardless of what the sales person says on the phone. All acquiring banks buy their card processing from the card associations at the same price, or INTERCHANGE. They must then add sufficient revenue to the interchange amount in order to provide merchant services to you, the merchant. They can add a discount % above interchange, maybe a transaction charge, and then there is a statement fee, PCI fee, etc, etc. Ultimately it doesn’t matter what these fees are. What DOES matter is how many dollars you pay for the service compared to how many dollars in sales you produced on plastic. Look at your merchant statement. Take the total dollars that you paid (including any amounts deducted from your deposits as a “daily discount”), and divide it by the total dollars processed. This will give you a percentage. Your goal, as a merchant, is to get that number as close to 2% as possible. The larger your volume is, the easier that will be. For instance, lets say you paid a total cost of $425.00 (including statement fee, PCI, merchant support, etc approx. $20.00) and you processed $20,000.00. Your OVERALL cost of processing would be 2.125%. That is really good.

    4. You will pay to have the service even if you don’t use it. Having a merchant service account is like having service from the electric utility. You pay to have the service available 24/7 even if you don’t turn on the lights. A merchant account is the same. Don’t complain that you had to pay a minimum or statement fee even though you didn’t run any transactions. Your merchant services provider was ready 24 hours a day in case you did. That costs money.

    5. Ask questions. For most businesses, the majority of their income is going to flow through their credit card terminal. Yet, I have found that most merchants do ZERO research about a merchant service provider, or worse, the sales person, prior to disclosing their banking information, and social security number! I always provide references in my potential clients industry or zip code, and encourage them to call and check me out. For many in this business, our reputations are our most valuable asset. Almost 1/3 of my client sign ups come from referrals. That comes from being honest, providing great customer service, and educating my merchants.

    6. You have to sign a contract. Any one who says you don’t have to sign a contract is lying to you. You must agree to the terms of accepting credit cards in your business. You cannot have a merchant account unless you agree. The evidence of your agreement is your signature. AND ALWAYS INSIST ON RECEIVING COPIES OF WHAT YOU HAVE SIGNED, on the spot! Not in the mail, not tomorrow. And don’t sign any blank forms.

    I am now starting my 14th year in the merchant services business. My objective in writing this comment, is to let merchants know that with a little due diligence, and by having realistic expectations, you can find a great merchant services provider, and avoid the fly-by-nights, and scam artists, that, unfortunately, are still out there.
    All merchant service providers, like MCPS, have bad independent reps out there, or worse, complicit sales offices. But any merchant service provider of any appreciable size is bound to have some complaints. MCPS processes for some 50,000 merchants, with a total of 88 complaints according to this review. That is less than 2/100ths of a percent. Wish it could be zero!

    Thanks for reading this.

    1. The comments that the agent that runs his office through Merchants Choice were in most part accurate except the misleading statement that there are no free terminals period. That’s like saying their are no free cell phones and we all know that when a customer signs an agreement with a cell phone provider the incentive to get them to sign are free phones. LG Samsung and Apple all have to make payroll and just like in merchant services, but the provider buys the terminals and makes their money back in fees and a 3 year agreement, thus providing free terminals. Although I will say most company’s free terminals are loaners, when our merchants complete a 3 year term with us they own their machines and its spelled right out in the agreement so sir, you need to change company’s or become more educated about the business. I have 18 years experience in the industry

      1. Hi Terry,
        I stopped writing business for MCPS 2 years ago when they lied to me about the fees they were charging my merchants. I call them my merchants because I live in the area where I wrote the business and I still see these merchants. No one from MCPS will ever meet any of them. I was told by my manager when I first starting working with MCPS that I was entitled to 50% of the residuals even if I quit or retired. He even said if I died my heirs would be entitled to my share. I totally agreed. I cold called and spent my money and time signing them up. MCPS now wants to renege on that agreement. There is nothing in my agreement that gives them the right to steal my money, but they’re doing it anyhow.
        Since you mentioned being in the business 18 years I assume you’ve seen this kind of treatment before. How would you handle it?

        Larry Hendel
        [REDACTED – personal contact information]


        Are you with Merchants’ Choice? Learn how to resolve this complaint.

      2. There ARE no free terminals. (And there ARE no free cell phones, you pay for it in the fees) Being in the business 18 years, you know that someone has to buy a terminal from the manufacturer. either your office, the processor, or the merchant. To recover the cost, the processor builds it into the rates, or the fixed monthly fees. (do you really think a merchant statement costs $10.00 a month to produce?) I occasionally give away a terminal. But not to a low volume merchant, or a new business. Especially since I don’t hold them to longer than a six month minimum processing contract. My statements above are accurate. And I don’t hold anyone to a contract that is dissatisfied with the service from either my office or MCPS. I only require them to give a 30 day written notice. That way I have a chance to try and salvage the account. I don’t know about you, but my retention rate is extremely high. I still have some merchants that have been processing with me now for almost 16 years. I do all of the level one support from my office, as well as terminal replacement locally, the same day, 7 days a week. So don’t EVER tell me that any of my statements are misleading.

  23. Crooks, they create fees, overcharge, and customer service is rude and not helpful. Stay away from this group. Similar to sprint and dish. cRAP

  24. Joe Wolfe came in my restaurant about three months ago. After looked over my merchant account statement, he told me that I would save at least 70 dollars every month if I witch to Merchants’ Choice Payment Solutions. I asked a lot of question before I signed up with him. He promised me with no cancellation fee, no active fee, and no contract. I called him after I received a new terminal from him and told him that I wanted to use my own terminal. He told me that the terminal came with my contract free. One week later, I received a letter from terminal leasing company. That letter informed me that I would charge for leasing a terminal from their company. I call Joe again, he told me it was a mistake during he filled the application and asked me to fax the letter to him, he will correct it right the way. Actually, he didn’t fix it. The terminal company charged me twice from my business account $150, $407.88. It was more expensive than buying a new one. I called Joe three times for this issue, he promised me he would fix it and credit full amount back to my account. After two weeks later I called him again because there is no refund back to my account. He asked me to give him one more week to fix it. He didn’t leave an origin copy of contract also. This misleading promotion is planned. I realize the whole sale promotion is a fraud, and now he had trapped me into this swindle. After I received the first month statement from WoodForest Bank, the price is about same compare to my old credit card processing company. I called him about $70 dollar saving every month. He told me same thing again, asked me to fax the statement to him and he will fix it. I knew he is crook so I ask him to cancel my account on July 1st. I switched back to my old credit processing company, the agency Miss Zhang sent him a email request to cancel my account. I called he two weeks later, he told me he did cancel for me. However, I received two more months of statements, I called Wood Forest Bank , the number on the statement, the customers service rep told me I have to cancel by my own and there is $470 cancelation fee. I kept calling Joe he hung up on me, and he doesn’t answer my phone or resolve my issue. If your company doesn’t resolve this fraud sale, I will want all my relatives and Chinese restaurant hear my story and void to do the business with Wood Forest bank. Now, I can’t cancel my terminal leasing because agent is only one can do it.

    1. Hi Ting,
      I used to write business for them. When I found out how they treat merchants I stopped immediately. If you or anyone else decides to try to contact the other merchants complaining at this site and intend to do something about it, please include me.

      Larry Hendel


      Are you with Merchants’ Choice? Learn how to resolve this complaint.

  25. Merchants’ Choice signed me up with First Data Global Leasing, a NON-CACELABLE 48 months contract of 100+ a month, for credit card machine without my permission and acknowledgement. The agent was intentionally mislead and gave out wrong information to me and switch out the original contract that I signed and submitted a different form to the office. The reason that I chose Merchants’ Choice because the agent came to my store and gave me a really good price on credit card processing. She Asked me for my current credit card bill to review and gave me a much better deal with extra benefit like free credit card paper roll with shipping included, pay my current credit card company early determination fee up to $499.00 if I switch, no contact base I can cancel it anytime with no termination fee, and credit card machine is free. It sounds risk free so I switched. The day that we sign the contract I made sure the rate that she offered were correct and is on the contract which is 3 cents per swipe, 1.96% for Visa, master, and discover and debit card are no charge. Also no contract and free machine. She did not provide me the copy of this original contract that I signed on that day so I asked her to mail it to me. 1 weeks past no paper work copy but received a welcome kit from the company. read the fine print it looks nothing like the contract that I signed and it looks like there is a contract so I called the agent. She told me that there is no contract. this is just a automatic mail. it just a basic. I once again asked for the paper work that I signed because this is the only thing to prove what I actually signed for. another week still not getting the copy. She said she emailed but I never received it. Then she said she sent It to a wrong email and will resend it. During those weeks I received letter from First Data stating I have signed up a 48 month lease with them for the credit card machine that the agent gave me and they will automatically withdraw payment from my account every month. I called the agent she told me it was a mistake. She said the letter should goes to her not me and I will not be charged. Just about a week later First data withdraw the first month lease of 131.00 from my account. I called her and asked. She told me was a mistake and ask me to send a screen shot of the withdrawal from my phone as an evident and text message her the photo so she can claim and send me a check. 1 week later still didn’t get any check or original copy of the paper work. So I text her and asked to cancel the account if I still not getting the copy. Then she emailed me the paper work with missing pages. The important pages that says the rates and that there is no contract base was missing. I felt something must be wrong so I called First data, they told me I have signed up a contract with them through Merchants’ Choice and I will be responsible for the payment. I called the agent, left message, email. she didn’t reply since then. So I called Merchants’ Choice, they asked me for the copy of my driver’s license with signature and initial and fax it to them. I faxed it to them and I also asked for a copy of paper work from them. I got it through email and when I read it. this is a totally different contract and It says there is a 48 month lease with the machine there too! no wonder the agent could never send it to me. After I faxed it they keep me waiting for 2 weeks didn’t respond or reply my email or call. I requested to cancel the account through email and calling but nobody respond to the request. another 1 1/2 week later somebody respond my email but only stating that they are reviewing the account and will investigate without giving me any time frame non they are responding to the cancelations! they keep charging me the much higher fees and the lease and kept me waiting. I could not find anybody to cancel the account for me. it has been almost 2 months now. nobody. I called first Data and ask for applications for fraud claim, they said they will email me the form but its been 2 weeks. never received any form. I called 3 times to have the form resent to 2 different email and same fax # never received anything. This kind of customer service is terrible and you know what? the Merchants’ Choice actually accidently sent a wrong email to me( it should be for another customer who seem like experiencing the same issue and wanted to cancel) this customer also got stuck with a lease….and a early termination fee. I believe I’m not the only victim So be careful!

      1. Sorry to hear that. First of all, did you tell the customer service about your experience? I’m in the middle of resolving the issue with the company. it seems to me that there is problem with the agents not the company. one thing need to be clear, the agent is not the only one who can cancel the lease so please try the steps below:
        1st, call Merchants’ Choice customer service and tell them your problem with the agent and request for a copy of the contract since you never gotten one. You can also request copy from the lease company since you have a contract with them also and you didn’t even know you have signed up with them. They will send it to you. Then check the contracts carefully especially the signature. in my case, the page that has the lease info and credit card rate is not my signature and I have never seem it and the paper work that I signed was not there. So it was a fraud. I told them I did not sign the contract and they investigated it and email me to contact them. I spoke to the V.P Customer Service over the phone and she decided to cancel the contract with no termination fee and she will cancel the lease for me too. But everything is not done yet and I have not gotten any confirmation letter yet so I can not say it was resolved. I will update it when it is actually done. So most important thing is make sure the contract that the agent submitted was the one that you signed or not.
        If you did sign…I don’t know if you can get away with it…but try because he said there will be no termination fee right?
        2nd, You can file affidavit of forgery with the leasing company if you believe you did not sign it to get away the lease if Merchants’s choice won’t help you with the lease. You just need to ask the leasing company for the form.
        3rd, You can go to your bank for help. tell them your problem and place stop payment on both or one of the company so that they can not charge you. but only if you believe or sure that it is a fraud or they charge you for the rate that is higher than what they should have because if not you might end up paying more.
        4th, if both Merchants’ Choice and the leasing company won’t help you. Try to complain to BBB, it seems Merchants’ Choice responds to BBB pretty well.
        Good Luck to you and let me know if you have any questions. by the way I’m a owner of a Chinese Restaurant too. which State are you in? Just wondering if they do it in certain areas.

        1. I’m also a owner of a Chinese Restaurant in FL and got trapped with this Merchant’s choice payment solutions credit card processing company. Same thing, the sales came to our store and said that they can help save us some money by switching to their company. They told us that there is no contract, no cancellation fee, and the machines are for free. It ends up nothing is true, there is a 3 year contract and a $495 early termination fee, and the machines are $164 per month for 48 months with the 1st Data Global company. They also didn’t give us the original copy of what we signed. After my request, they finally did send me the copy of the contract, but I recognized that the page about the leasing the machines is not even my signature. If you have the similar experience with this company, did your get solved now and how? Thanks for answering my questions.

  26. Merchant’s Choice tried to scam me by calling and saying Visa is issuing new cards to there customers and that I needed a “mandatory update to my machine”. They acted as if they were my processing company and faxed me the paper work to fill out and asked me send my processing statement and a new voided check so that my funds would continue to go into my account. They are not my processor, just trying to get me to sign up with them. Very shady.

  27. We found out today that Merchants’ Choice has shipped a cc terminal to one of OUR merchants, advising them to call you for download !

    This owner was told by a Merchants’ Choice sales rep that they need new equipment or they would be unable to process soon.

    Now listen, as a merchant service provider we have ensured that ALL of our merchants are compliant.

    If your sales reps dont stop lying to our merchants, we will pursue legal action and we mean it!

    Someone in your sales dept needs to have discussions warning your agents about lying to business owners……… this has been going no for way too long.

  28. This company is calling merchants telling them they are sending them new terminals because their old ones no longer handle the new type credit cards being offered on the market, thus posing as their current processor. They even act as though they are reading a Merchants statement to them over the phone. Once the terminal arrives they merchant is tricked into downloading it by calling the company and giving them their personal info and bank account info for the download. Once this is done they are locked into stealing from your account as your new processor and its impossible to get them to stop. BEWARE!

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