Merchants’ Choice Payment Solutions Review


Acquired by Paysafe Group

Merchants’ Choice Payment Solutions ( is a merchant account provider headquartered in The Woodlands, Texas. Founded in 1989, the company partnered with Elite Merchant Solutions, an ISO of Chase Paymentech, in January 2013. In August 2017, the company was acquired by the Paysafe Group, a new venture from the people behind Optimal Payments. It is unclear at this time whether the MCPS brand will be absorbed into Paysafe once the acquisition is finalized.

Class Action Lawsuit

In December 2017, a class action lawsuit was filed against Merchants’ Choice Payment Solutions and its processing bank, Woodforest National Bank. The lawsuit, Al’s Pals Pet Care, LLC, et al. v. Woodforest National Bank, N.A., et al., argues that Merchants’ Choice Payment Solutions defrauded merchants by training sales agents to cold call business owners claiming to be affiliated with the businesses’ current payment processor. Merchants’ Choice agents would tell business owners they needed to either update their equipment to maintain compliance or must reapply in order to avoid fee increases. The paperwork then sent to merchants was actually a new contract with Merchants’ Choice Payment Solutions, leading business owners to pay monthly fees to both their actual processor and to Merchant’s Choice.

Lawsuit Settlement

At the time of this review, a settlement has been proposed to end the class action lawsuit, requiring that the Merchants’ Choice Payment Solutions pay $15 million into a fund for customers who contracted with the credit card processor between December 22, 2013 and September 18, 2018. The period during which affected merchants may file a claim extends through March 2019, although the settlement is still subject to final approval by the court.

Headquartered in Texas

Merchants’ Choice Payment Solutions is a registered ISO/MSP of Woodforest National Bank in Houston, Texas, and of Wells Fargo Bank, N.A., in Walnut Creek, California. The company is located at 25231 Grogans Mill Rd Suite 600, The Woodlands, Texas 77380. Todd Linden is listed as the president and CEO of Merchants’ Choice Payment Solutions.

Merchants’ Choice Payment Solutions Review Table of Contents

  • Sales & Marketing: Merchants’ Choice Payment Solutions hires independent sales agents and has received a moderate number of complaints about its sales practices.
  • Costs & Contract: Merchants’ Choice Payment Solutions offers a three-year contract with an early termination fee of $495 or liquidated damages, whichever is greater.
  • Complaints & Service: Merchants’ Choice Payment Solutions has received more than 70 public complaints.
  • BBB Rating: Merchants’ Choice Payment Solutions has a “B+” rating with the Better Business Bureau and has received 63 complaints in the past three years.
  • Rates & Fees: How Merchants Got The Best Rates With Merchants’ Choice Payment Solutions

Merchants' Choice Payment Solutions Products and Services


  • Retail
  • E-commerce

Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Mixed Sales Approach

Merchants’ Choice Payment Solutions employs an in-house telemarketing staff, and the company also partners with ISOs, resellers, and independent sales agents to market its services. The use of independent resellers can often result in frustration among merchants, as these sales representatives are usually untrained and unregulated. We are currently able to locate a moderate number of negative Merchants’ Choice Payment Solutions reviews that mention misrepresentation of rates and fees by the company’s sales representatives, indicating that this company is no exception.

Slamming Allegations

On this website and elsewhere, we have found numerous merchant complaints indicating that the Merchants’ Choice Payment Solutions utilizes an unethical sales tactic known as “slamming” in which its telemarketers call merchants and pose as their current merchant account providers. The standard interaction appears to be one in which the Merchants’ Choice representative states that they are from “Visa” or “Merchant Services,” neglecting to specify that they are not the merchant’s current provider. The telemarketer then appears to insist that the merchant needs to replace their credit card processing equipment in order to remain compliant with a new change instituted by Visa or MasterCard. Merchants who fail to accurately determine that the phone representative is not their current provider will then sign up for a “replacement” terminal, only to unexpectedly find themselves in a lengthy, expensive equipment lease through First Data Global Leasing.

Extremely Deceptive Practices

These details have been recounted time after time on consumer protection websites with alarming specificity, indicating that this may be an officially sanctioned practice by the company. In fact, we are currently able to locate at least one instance on the company’s BBB profile in which Merchants’ Choice Payment Solutions insisted on enforcing the equipment lease that a merchant mistakenly signed up for, stating that the company’s name was clearly shown in the document signed by the merchant. We consider this sales practice to be highly deceptive, and as evidenced by the December 2017 lawsuit filed against Merchants’ Choice, several business owners have been taken advantage of as a result of this tactic. If you suspect that Merchants’ Choice Payment Solutions is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

Response from Merchants' Choice Payment Solutions

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Merchants' Choice Payment Solutions Marketing Example


Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee $495
PCI Compliance Fee Variable
Equipment Lease Terms 48 Months, Non-Cancellable

Three-Year Contract

The standard Merchants’ Choice Payment Solutions contract (available below) is a three-year agreement with automatic three-year renewal and an early termination fee of $495 or Liquidated Damages, whichever is greater. We have not found any specific mentions of a PCI Compliance fee, but the company does charge a non-compliance fee of $16.95 per month. The contract also mentions something called a “divert fee,” which is described as follows: “A divert fee of $25.00 per month will be charged for a special account maintained at BANK to house diverted funds for (the) merchant.” Whether and how this fee is enforced is unclear.

Beware Equipment Leases

The primary complaint about the company’s standard contract is that it usually includes a 48-month equipment lease through First Data Global Leasing, which is often not disclosed by the company’s sales representatives. These equipment leases can be very expensive over the duration of the contract, especially considering that the equipment itself rarely costs more than a few hundred dollars. Multiple merchants report that this equipment is presented at the point of sale as a “free terminal,” which appears to be an out-and-out falsehood. Due to this standard equipment lease, the company’s long service term renewal, and the high early termination fee, we have given the company a “F” in this category and must exclude Merchants’ Choice from our list of the cheapest merchant accountsSee the MCPS Terms and Conditions.

Response from Merchants' Choice Payment Solutions

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Complaints & Service

Key Points - Complaints & Service

Total Online Complaints 70+
Live Customer Support Yes
Most Common Complaint Sales Tactics

Several Public Complaints

We are currently able to locate over 60 Merchants’ Choice Payment Solutions complaints on this site and elsewhere, and many of these accuse the company of being a ripoff or a scam. Common complaints among merchants include deceptive sales practices, confusing and expensive cancellation processes, and unexpected or unauthorized fees. The company does not appear to have issued rebuttals to many of these complaints, and some of its responses indicate that it will hold merchants accountable for contract terms even when merchants claim to have been totally deceived by sales representatives.

Merchants’ Choice Payment Solutions Support Options

This is a moderate-to-high complaint volume for a company of this size and time in business, and the consistent reports of deceptive marketing tactics and poor customer service have lowered the company’s grade to a “D” in this category. Merchants’ Choice Payment Solutions lists a dedicated customer support number on its website, but does not qualify as a top-rated processor for customer service at this time.

Response from Merchants' Choice Payment Solutions

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Key Points - BBB

Product & Service Complaints 37
Billing & Collection Complaints 20
Advertising & Sales Complaints 6
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Over 50 BBB Complaints

Merchants’ Choice Payment Solutions is not an accredited business with the Better Business Bureau. As of this review, the company holds a “B+” rating with the BBB and has had 63 complaints filed against it in the last 36 months. The majority of those complaints (37) were filed in regards to problems with products or services, while 20 stemmed from billing or collection disputes and 6 from advertising and sales issues. Merchants’ Choice Payment Solutions has successfully resolved 26 of the complaints, while 37 were either resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.

What Merchants Say

This informal merchant review echoes the “slamming” concerns expressed in several other Merchants’ Choice complaints:

This company called me and vaguely inferred that they were a part of the company I already worked with for my credit cards. The agent tried to scare me into giving him information from my current statements by saying if I hadn’t done certain things I would be subject to fees or fines. When I asked the agent specific questions he did not lie, but gave very vague answers. I HATE companies that acquire new customers through deception. Don’t trust anything about them.

Merchants finding themselves in this situation are encouraged to learn how to shut down sales calls.

A “D” Performance Overall

The BBB has also posted a notice warning merchants against slamming and contract alteration by Merchants’ Choice Payment Solutions. The company has responded to the BBB by denying these allegations and defending its sales practices. Given the full scope of information provided by the BBB, we have adjusted the BBB’s rating to a “D.”

Response from Merchants' Choice Payment Solutions

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Merchants’ Choice Payment Solutions Logo

Merchants' Choice Payment Solutions Bottom Line

Not a Competitive Option for Businesses

Merchants’ Choice Payment Solutions rates as a substandard merchant services provider according to our rating criteria. Multiple complaints about the company suggest that it is engaging in deceptive telemarketing strategies, and its reported contract terms are not especially competitive. Considering that Merchants’ Choice rates as one of the worst merchant account providers in the industry, merchants are advised to select a top-rated merchant account, instead.

Phillip Parker is a former merchant services sales agent who believes the industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. He created this website to help you avoid the bad players, save money on fees, and to get peace of mind with your merchant account. If you would like to help support his work, learn more about our cost reduction service. We can evaluate your statement, tell you exactly how much you're overpaying, and then help you dramatically reduce your fees with your current credit card processor. Looking to switch instead? See our list of the best merchant account providers.

Schedule a Consultation with Phillip

68 Reviews Leave Your Review for Merchants' Choice Payment Solutions Below

    Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  1. Gabriel Baritz says:

    Horrible company that operates illegally by tricking you into their 2 year contract by posing as your current credit card processing company, which is fraud. Cancelling is impossible. They continuously give you the reach around by forwarding you to a voicemail that never calls back. We had major problems with our normal bank trying to get them to stop payment on these crooks. They will bill you after you cancel. It’s astounding a company like this still exists. Stay away as far as possible. They will keep calling you until you drop dead.

    From The Editor
    This Post Might Help: Cancelling a Merchant Account Without Paying a Fee

  2. Tell says:

    Worst biz on Earth. Liars at upper level bending contracts and adding bs amendments claiming justification to increase fees over 100% in short order. Creative at not understanding your biz and assessing products/fees for things not appropriate, not requested, mismatched to industry category etc.
    The result is a 1800 to complain that takes hours of navigation. In the end, administration sends notice of fee increases and product adjustments not aligned every 3 months repeat.

    From The Editor
    This Post Might Help: Best Merchant Accounts for Great Customer Service

  3. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  4. Phyllis says:

    THese people are rude, rude, rude, rude. “Heather” called me and when I said I do not have a credit card machine she yelled at me, yes yelled at me, to say I was lying and that she, in fact was not calling about a personal credit card issue. She yelled for quite some time. I called back. 1-800-501-2067 if you’d like to chat with her. I called to request I am removed from their list. She started this long argument with me…astounding really. I am so sick and tired of people calling here about the taking of credit cards. I no longer accept them as a business. I will never accept them again. Stop calling. Unbelievably rude. What telemarketer yells at the person they are calling??

    From The Editor
    This Post Might Help: How to Shut Down Sales Calls

  5. Tracy says:

    We did apply this merchant service for my shop. The first when they call us to try them, they give for you very good deal for fee, they try to get you apply. But when you applied already, all the fee change it, a lot higher than the rate that they tell you, almost double, but either how many percent that they tell you, it’s not right when you calculate, it’s totally wrong. And when you call back to them to check, they said that you have to pay this, have to pay that ….. ans also they didn’t send you the statement for every month like normally another merchant do that. The customer service is bad bad. So I would like to give them “ zero “ for everything, so mad so mad. And I hope no ones get charged like me.

    From The Editor
    This Post Might Help: Cheapest Merchant Accounts

  6. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  7. I contact Fred Couch in January 2018… Left multiple messages in the coming months… many weeks later I called again and I was connected with Fred… He was understanding but I was very annoyed, hot around the color and not to happy… I told Fred that our business was seasonal, but he said he forgot and did not remember… I told him that the charges were not what he explained and I want to terminate this service…I waited and waited and waited… I called again and Fred was not in… I left another message… I waited and waited and waited…I called last week and was transferred to Pamela Hall… She tried to be helpful but again I was demanding at this point… 6 months later…She called me back the next day and mentioned to me that I have a form that she needs filled out to cancel the services… I asked Pamela Hall what about the funds that I have been sending since January…Pamela Hall stated that after this all gets taken care of she will contact the office for the refund, but I don’t think that we will see anything returned…
    Wondering about a Class Action Lawsuit especially if we get enough people that were mislead…

  8. Out of texas I believe , we didn’t sign a contract with them but still drafted money from our account for months after we canceled and no way of even getting them to acknowledge it. Total scamsters !

  9. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  10. Eloise Smith says:

    These people are nothing but scammers with the bait and switch rates. I was referred by a former employee who later apologized to me. She had said that the working conditions were deplorable and that the owners were an unhappily married couple who spent more on funds with the wife’s ongoing plastic surgery than caring for her employees. She made their life miserable for anyone with whom she deemed more attractive than herself. They line their own pockets while cheating others.

  11. Charla Smart says:

    I cancelled my account in August. It is now January and they are still taking money out of my bank account. I’ve called EVERY month and have been told it would be taken care of. Still nothing!!! In October I was told I had to fill out a form to cancel. I filled out form very day and again it is January and still taking money out. HORRIBLE customer service. Get the run around. I asked for an email and was told they could not give out an email!!! Can you believe this. NO EMAIL contact!!

  12. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  13. Henry says:

    I received a mail from this company stating that I have a merchant account with them,which I don’t.complete scam. They try to get your information for their Sales people and God know what they are planing to do with that.

  14. Allison Raymunt says:

    I had to close my business therefore cancel my cc processing account. I was a loyal customer for 4 years. I cancelled around the 15th of the month and was unaware that I would be charged for the full month even though there was inactivity for the whole month. After talking to 3 people in various departments but all have stated “it is policy to be charged for the full month and can’t work with a loyal customer” they have not communicated appropriately with the expectation from the first phone call when I cancelled, taken accountability for their part of the problem or provided the customer service that is expected. Is this how Merchant Choice Payment Solutions is as a company? The policy seems to be to put Merchant Choice Payment Solutions first at all cost and the customer second if they can prove it.
    Don’t do business here.

  15. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  16. Michael says:

    I am getting slammed from this company on my personal cell phone. I do not have a business. I never call them back, but they leave messages. I’d say they are a total SCAM involved in illegal telemarketing practices!

  17. kelly knapp says:

    I joined this service company 1 1/2 years ago and the sales rep and I went over the terms and he assured me there would be no early cancelation fee. That is the only reason I signed up. Now 1 1/2 years later after I had to shut my business down surprise I have a 495.00 cancellation fee. I was deceived and have no way out of the contract that they have made 2500.00 off of in the last 1 1/2 years. I also have no way to contact the agent that signed me up as his information is not on the said contract. I have been working with the customer support team and they are not willing to budge. I would never recommend them to anyone. I am 100% dissatisfied.

  18. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  19. Mike says:

    I don’t take credit cards in my business, but they’ve been calling me for at least a couple of years warning me that I need an update and blah, blah, blah, as if they do business with me. They just leave messages. I don’t call back, but they’re very persistent with this scam.

  20. Amanda Occhipinti says:

    Terrible company. Stay away! High fees, poor service. It almost cost me my job! It cost my boss over $800 to get away form them and the fees still continue!

  21. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  22. Donald DeFabio says:

    Beware of this company. LOTS of hidden fees and very unreasonable rates. If you have already signed, read ALL the fine print in the contract and begin the long and tedious process to get out of it without excessive fees.

  23. Jenny Manning says:

    Canceled with them multiple times they still billed me and wouldn’t give me back the money they took out of my account.

  24. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  25. Don't spam me says:

    Harassing calls from (727) 395-4000 they claim that the fees will be higher next month if you don’t respond. They claim they are employed by VISA. Big SCAM!

  26. Maria A Diaz says:

    Merchants Choice Payment Solutions is an amazing processing company. Trust me i know I’ve experienced several. Their equipment is great and the customer service, technical support and managers are even better their so helpful. What i love more then anything is their honesty.. ?
    (And they take good care of all of their merchants )

    1. CPO Admin says:

      Hi Maria,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  27. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  28. This company engages in “Slamming” of merchant credit card accounts. This is unethical and fraudulent.

  29. Deb says:

    SCAMMERS….. I also received a message from them saying I needed to update my machine to avoid PCI Compliance fees. Called, thinking it was my original merchant provider, only to find out too late, I had just signed up with a new Co.,could no longer process my gift cards, and it would cost me $500 to cancel. Service is HORRIBLE!!! Still battling to resolve this a month and a half later. VERY UPSET & DISGUSTED!

  30. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  31. Jennifer says:

    I have been dealing with Chris Barkhurst in the retention department without resolution. He claimed that his manager Carlos would call me over a week ago and still have not heard anything. My account was changed and we did not have to sign anything. I was told we would be on a month to month basis by changing to interchange plus pricing. I was promised pricing and after reviewing my January bill that was not followed through with. I have decided i will change to an honest company.

    Now Chris is telling me that we are stuck in a contract from 2010 (even though the account was changed which voids that contract) and if we cancel we will have to pay $495.00!


    1. Donna says:

      DON’T USE MERCHANTS CHOICE PAYMENT SOLUTIONS! We just had the same thing happen to our company. Had to get our bank to stop payment to get them to stop withdrawing fees. Chris is totally dishonest and he also claims Carlos will call me back. Wish I had realized what a bad business they were and cancelled my account several years ago.

      1. Jennifer says:


        I wound up putting in a claim with the Better Business Bureau. The company is Merchants’ Choice Payment Solutions of Florida, LLC. They had a woman in legal call me. She waived the $495.00 early termination fee and remove the hold on the deltacard certificate. They also refunded processing fees for January & February.

        I am now with a new credit card company on a month to month Basis (which is the norm with interchange plus pricing).

        1. Chuck says:

          Hey Jennifer, I am trying to help out a client who had the exact same thing happen to them, how were you able to get the early termination fee waived?

          1. Jennifer says:

            Our initial contract was for tiered pricing. We changed to interchange plus pricing (which is on a month to month basis). They cannot hold you to a contract if any changes were made from the original contract.

  32. Julie R Rudiger says:

    I was contacted by this company through my business. They sales call was entirely misleading. They signed me up as if I were just changing my existing account with lower fees. They created a lot of hidden fees in there contract, so I immediately asked for a cancellation, which via email they agreed to a cancellation. Unfortunately, the bank was not informed, and I am now getting charged for fees. When I called their office. The only option was to listen to a promotion or hang up. When I agreed to listen to the promotion, I told the speaker I just wanted to speak with the individual who arranged the cancellation. He said to call back tomorrow. This issue is still not resolved. Whatever you do, do not work with this company. I admit I was duped, and now am paying for it.

    1. Chuck says:

      Julie, I would recommend filing a complaint against the company @

      Detail your compliant in a clearly and calmly, and hopefully someone from their legal department will respond with an appropriate resolution for you. I would also recommend contacting their acquiring bank Woodforest National Bank @
      to file a complaint about your issues.

  33. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  34. This company is not reputable…and this is a scam. Mike from Merchant’s Choice contacted my business to get me to send my credit card processing statements. I said that I did not feel comfortable doing so because I had been scammed in the past and that there are many shady merchant services out there.He was very pushy and when I said I wasn’t interested he said let me send you 10.00 to show you that we are not scammers. I said that didn’t make a difference to me but send you are free to send whatever info you want and I’ll do my own research on their company. Upon looking them up I found multiple complaints and bad ratings. A 10 dollar bill did arrive along with a request for all of my statements. It seemed very gimmicky to me and these sales guys were not even calling me from registered business number and I decided this is a scam. They continued to call me leaving harassing messages every other day on my voice mail and I blocked the number. 2 months later I’m still getting calls from random cell phone numbers. Someone texted me at my business number to say to call them back it was urgent with no identifying information. When I called it was one of the sales guys who was asking me when I was going to send my statements. I said I wasn’t interested because they had bad ratings on line. The guy on the other end called me a thief and a liar and told me I should be be ashamed of myself. I laughed and said well I guess you told me and he hung up. Extremely unprofessional and I would never do business with such a company. Don’t let them scam you.

  35. Marie says:

    I was also deceived into thinking I was dealing with my old processor. I have been charged for two accounts plus my old processor’s fee that they had promised to buy out. None of it happened. All in all Merchants has cost me almost $900 worth of fees. I cannot get customer service to call me back. They do not answer their phones even for tech support. This is the worst company I have dealt with. I want to close my bank account but I am afraid they will sue me for breach of contract and I will have to pay more fees. Does anyone know of a way out? I feel like I’m in a sinking hole.

  36. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  37. Ralph says:

    Got a call from these people with a recorded message and pressed “1” to get to the next person. He said he had something for my business. I said I don’t have any business and they’d called my home phone. He said he’d take my name off the list.

    Apparently they are calling an unreliable list of numbers. I didn’t know anything about their business until I researched the call. Nevertheless I don’t know why anyone would be interested in doing business with anyone who uses telemarketers, especially ones using inadequately verified phone numbers.

  38. joe says:

    This is a scam! do not sign anything. They pretend to be you current provider then get your banking information and start charging fees. I’m in the process of changing bank accounts and had to hire an attorney. Tried to call they do not call back. Please do not do business with this company!

    1. jhovany says:

      Did your problem get resolved with the company? The same thing is happening with my uncles business.

      1. LINDA FLEWELLING says:

        The same thing just happened to my business 2 weeks ago! I cant get anybody to call me back. Has your uncle had any luck. this is just crap!!!

  39. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  40. Katie says:

    I would never recommend this company or ever use them myself. They were incredibly deceitful by calling acting like they were representing my current merchant service and were looking to “update” my account. They never informed me they were a merchant service provider and would be switching my service all together. They seem desperate and I can only imagine the horrible service they would have provided had I signed their contract. Disgusted with this company.

  41. Allen Rosen says:

    I received a message from these people on my answering machine stating that I needed to update my PCI compliance and needed to call them immediately. It was interesting that the rep said the call was from Merchant Services although the caller ID said it was from Merchant’s Choice. The inference was that they were calling from my current credit card processor. My antenna was up and so I went on line and found this site. These people are trying to dupe merchants into switching their credit card processor without realizing they are doing so. Needless to say, I’m not returning their call.

  42. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  43. Brad Campbell says:

    I just filed a complaint with BBB for practicing deceptive and unethical sale practices. Call it what you want – it is either ‘poaching’ or ‘hijacking’.
    Gustavo Parra is the ring leader. I tried to lodge a formal complaint with Woodforest National Bank and was hung up on. I first made sure that my bank blocked any transactions from MCPS and then sent them Termination Letters. I was told that they (MCPS) had to originate the Termination Letter drafted by their Legal Department. Two days in a row they failed to provide them. Sent fax and emails to Gustavo Parra without any replies. I have spent the better part of this week trying to resolve my issues with them. Perhaps they will respond once they find they are no longer have access to my banking. Avoid these people at all costs!

  44. Jeanne says:

    Gustavo Pavo called me and left a message that we were not in compliance and that i needed to call him immediately to avoid charges. I called back and he said he was a representative from my currant processing company. He proceeded to ask me if he could take a look and possible lower my rates and update me to a tier called choice. He then proceeded to adjust my rates as i had indicated to him that I felt we were paying quite high prices but I also said I was happy with my provider and did not want to make any changes. He said no problem that he would take a look and kept lying to me through out the entire call. Shame on him taking advantage of people and misrepresenting himself. I have called and asked to have this cancelled immediately. I will follow up with a call to the better business bureau. So upset that this illegal practice can continue to go on to take advantage of innocent people. Thank you for letting me inform other folks of this money grabbing scam!

    Are you with Merchants’ Choice Payment Solutions? Learn how to resolve this complaint.

  45. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  46. Lynn Pease says:

    Do not sign any type of agreement with Merchant’s Choice. I signed an application agreement which stated I had 45 days to cancel once I was accepted with no fees incurred. The “free” terminal arrived with no prior notification and I cancelled with them immediately. I received a bill from them with charges because the machine had been activated from their headquarters with a penny charge (the terminal was still unopened in the box) and so I incurred fees because I had no transactions. Customer service is atrocious! I am sure they must get nothing but complaints. Stay away from Merchant’s Choice because they clearly are not!

  47. roya h says:

    They call posing as your current provider and leave robocalls saying you must call them back to comply with new policies. They call repeatedly, day or night, every day of the week. I have asked to be taken off their list to no avail. It’s shocking this company continues to exist.

  48. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  49. This is THE WORST company of any kind I have ever had the misfortune to deal with. Their customer service is simply atrocious. Trying to solve one issue, I have been passed from one person to another and spoken to over 20 people who keep giving me from one person to another. Stay away from these people as far as you can.

  50. James says:

    Dave from Merchant Chooise called me at 7:31pm on Sunday leaving a msg. that it was urgent that I call back Monday about my merchant account. I do own a business but I do not process cards. Thus there is no account. I did call them Monday to complain about the Sunday call, they claimed it must of been a mistake. I started in on how rude it was to call on Sunday and I got hung up on.

  51. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  52. I don’t think it gets much more deceptive than this…
    I have been receiving phone calls from a blocked number stating that they are calling from Merchants Choice Merchant Services and are “conducting a mandatory security evaluation of my credit card transactions to make sure I am in compliance with rules mandated by the card association and my existing processor”. They claim my credit card service provider (intuit) outsources this responsibility to them. I asked if they are a government agency, they said no. They got defensive and said if I’m not in compliance I won’t be able to use process credit cards anymore.

  53. Dean says:

    This company, Merchants Choice Merchant Services is a scam selling organization. They are 100% deception. They will call a merchant and try to trick them into giving them their recent statement, a voided check, and allow them to reprogram their terminal whilst telling the merchant they are their merchant services company. This deceptive selling (it’s not really accurate to call it selling) tactic is merely the foretaste of what the merchant must have to endure once they become their actual customer… If this company calls, RUN!!!!

  54. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  55. My sales rep for this company swore up & down that he would save me money on my processing. He showed me where I would save money – they told me that I would save over $1,200 a year because of all the “hidden fees” that I was currently paying. Each month when I paid more he kept giving me more excuses about the cards I was accepting blaming the higher costs on the rebate cards etc.
    After one year of higher costs NOT COST SAVINGS, I dropped them! I switched to another company then they tried to hit me with an early termination fee! After a few months of speaking with manager after manager they did relent and refunded the early termination fees because I did save all the emails from my sales rep with me complaining about the higher costs I was paying. I told them I would gladly show the emails from my sales rep telling me that he would take care of the higher costs which he NEVER did.
    My sales rep was a fast talking lying rep who eventually lost this account! I would not recommend this company to anyone!

  56. Walker ch says:

    Total annoyance BS robocalls. Lead-in with importance of calling immediately for a critical update to your terminal. Have never ever been associated with these crappy marketers!

  57. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  58. Lily says:

    This company is a scam. Their sale agent gave falsify information to get you to sign the contract. Once you get your signature, they attached a bunch of terms that you have never seen before and modified your contract term to trap you into your their business. STAY AWAY FROM THIS COMPANY AT ALL COST!!!

  59. Lori Fass says:

    They scammed me! Called my office said they were my merchant services company and and that they were updating their machines. Asked me to fax back paperwork which I did when they sent new contract with their name and logo I realized they were not my company. Now I have to deal with setting this straight. When I look on line I see they have done this time and again. Beware!

  60. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  61. Mark G. says:

    I am an independent sales office that writes merchant accounts for MCPS. Independent sales offices run their own sales staffs and devise their own tactics. They have a responsibility to run ethical sales offices based on sound business principles, and can have their sales office agreement terminated by MCPS if they are dishonest. My office, and my company are A+ rated by the BBB, and is a long time member.
    The complaints I am reading in this forum are similar to what I encounter in my day to day business from merchants who have been scammed by other sales people. My advice to all merchants is as follows:

    1. Never sign a lease for credit card equipment. All leases are non-cancelable. It is clearly stated on the lease. Up to date, top line credit card terminals can be purchased for $200.00 to $300.00, dial up the lowest cost and Ethernet somewhat higher. Wireless terminals are more expensive. But none of them are worth 48 months of payments. LFG, Northern Leasing, First Data Global, among others, all use non-cancelable leases.
    The sales person, regardless of what they SAID to you, cannot change the terms of the lease. I know money is tight, but sometimes a sales office can offer to split the cost into two or three payments. Ask them they might say yes!

    2. There are NO FREE Terminals. Period. The VeriFone, Equinox, Dejavoo, Ingenico, factories don’t give away any credit card machines. Since they have payroll to meet they must collect revenue for the machines they produce.

    3. There is no FREE processing or Wholesale processing. You, the merchant, cannot deal directly with the card associations, regardless of what the sales person says on the phone. All acquiring banks buy their card processing from the card associations at the same price, or INTERCHANGE. They must then add sufficient revenue to the interchange amount in order to provide merchant services to you, the merchant. They can add a discount % above interchange, maybe a transaction charge, and then there is a statement fee, PCI fee, etc, etc. Ultimately it doesn’t matter what these fees are. What DOES matter is how many dollars you pay for the service compared to how many dollars in sales you produced on plastic. Look at your merchant statement. Take the total dollars that you paid (including any amounts deducted from your deposits as a “daily discount”), and divide it by the total dollars processed. This will give you a percentage. Your goal, as a merchant, is to get that number as close to 2% as possible. The larger your volume is, the easier that will be. For instance, lets say you paid a total cost of $425.00 (including statement fee, PCI, merchant support, etc approx. $20.00) and you processed $20,000.00. Your OVERALL cost of processing would be 2.125%. That is really good.

    4. You will pay to have the service even if you don’t use it. Having a merchant service account is like having service from the electric utility. You pay to have the service available 24/7 even if you don’t turn on the lights. A merchant account is the same. Don’t complain that you had to pay a minimum or statement fee even though you didn’t run any transactions. Your merchant services provider was ready 24 hours a day in case you did. That costs money.

    5. Ask questions. For most businesses, the majority of their income is going to flow through their credit card terminal. Yet, I have found that most merchants do ZERO research about a merchant service provider, or worse, the sales person, prior to disclosing their banking information, and social security number! I always provide references in my potential clients industry or zip code, and encourage them to call and check me out. For many in this business, our reputations are our most valuable asset. Almost 1/3 of my client sign ups come from referrals. That comes from being honest, providing great customer service, and educating my merchants.

    6. You have to sign a contract. Any one who says you don’t have to sign a contract is lying to you. You must agree to the terms of accepting credit cards in your business. You cannot have a merchant account unless you agree. The evidence of your agreement is your signature. AND ALWAYS INSIST ON RECEIVING COPIES OF WHAT YOU HAVE SIGNED, on the spot! Not in the mail, not tomorrow. And don’t sign any blank forms.

    I am now starting my 14th year in the merchant services business. My objective in writing this comment, is to let merchants know that with a little due diligence, and by having realistic expectations, you can find a great merchant services provider, and avoid the fly-by-nights, and scam artists, that, unfortunately, are still out there.
    All merchant service providers, like MCPS, have bad independent reps out there, or worse, complicit sales offices. But any merchant service provider of any appreciable size is bound to have some complaints. MCPS processes for some 50,000 merchants, with a total of 88 complaints according to this review. That is less than 2/100ths of a percent. Wish it could be zero!

    Thanks for reading this.

    1. Terry Black says:

      The comments that the agent that runs his office through Merchants Choice were in most part accurate except the misleading statement that there are no free terminals period. That’s like saying their are no free cell phones and we all know that when a customer signs an agreement with a cell phone provider the incentive to get them to sign are free phones. LG Samsung and Apple all have to make payroll and just like in merchant services, but the provider buys the terminals and makes their money back in fees and a 3 year agreement, thus providing free terminals. Although I will say most company’s free terminals are loaners, when our merchants complete a 3 year term with us they own their machines and its spelled right out in the agreement so sir, you need to change company’s or become more educated about the business. I have 18 years experience in the industry

      1. Larry Hendel says:

        Hi Terry,
        I stopped writing business for MCPS 2 years ago when they lied to me about the fees they were charging my merchants. I call them my merchants because I live in the area where I wrote the business and I still see these merchants. No one from MCPS will ever meet any of them. I was told by my manager when I first starting working with MCPS that I was entitled to 50% of the residuals even if I quit or retired. He even said if I died my heirs would be entitled to my share. I totally agreed. I cold called and spent my money and time signing them up. MCPS now wants to renege on that agreement. There is nothing in my agreement that gives them the right to steal my money, but they’re doing it anyhow.
        Since you mentioned being in the business 18 years I assume you’ve seen this kind of treatment before. How would you handle it?

        Larry Hendel
        [REDACTED – personal contact information]

        Are you with Merchants’ Choice? Learn how to resolve this complaint.

      2. SBSC says:

        There ARE no free terminals. (And there ARE no free cell phones, you pay for it in the fees) Being in the business 18 years, you know that someone has to buy a terminal from the manufacturer. either your office, the processor, or the merchant. To recover the cost, the processor builds it into the rates, or the fixed monthly fees. (do you really think a merchant statement costs $10.00 a month to produce?) I occasionally give away a terminal. But not to a low volume merchant, or a new business. Especially since I don’t hold them to longer than a six month minimum processing contract. My statements above are accurate. And I don’t hold anyone to a contract that is dissatisfied with the service from either my office or MCPS. I only require them to give a 30 day written notice. That way I have a chance to try and salvage the account. I don’t know about you, but my retention rate is extremely high. I still have some merchants that have been processing with me now for almost 16 years. I do all of the level one support from my office, as well as terminal replacement locally, the same day, 7 days a week. So don’t EVER tell me that any of my statements are misleading.

        1. Agent says:

          Well then, I do believe that was set straight— no sugarcoating here 👊🏻

          There is nothing FREE in this world, besides the advice you just got.

          Also, most merchants do not understand what minimum fees are probably being its not shared. This fee pays for that terminal when/if your reoccurring monthly fees are waived/low. A MSP will always have a way to get their money for that free terminal.

          If you have your own terminal, you will never have a minimum charge (which is normally $25/‘mo). Just because you’re processing 50K/mo doesn’t mean you won’t be charged a portion of that minimum fee. It’s all in the MSP criteria (cards taken etc.,) in how it’s calculated.

          If you’re seeing this fee on your statement, do the math. In the long run you’re gong to overpay. Purchase your own terminal; warranty is good for a min of one year I know with VeriFone. IF something went wrong you can always request a terminal from your MSP; theyll send one out. They need you UP processing to make money.

          Terminals can be reprogrammed for any merchant service if you decide to switch, as well.

          Pin pads are a little more difficult as they can’t be reprogrammed so easily. Key codes are needed from previous MS to move over to a new MS. Make sure you understand what your doing before you do it.

          Just be sure your agent doesn’t jack up the cost when purchasing terminal- ask for I at their cost. A good agent won’t try to make a profit.

          I always tell all my merchants that everything I’m educating them on is all out online—google it.

          Transparency & building relationships with the owners is everything in this industry. Be honest, ethical & be available when needed & one can do very well. Cheat a merchant & I’ll see it on that statement & take that account. So be fair!

          Excellent post @SBSC

  62. Tip says:

    Crooks, they create fees, overcharge, and customer service is rude and not helpful. Stay away from this group. Similar to sprint and dish. cRAP

    1. Phillip says:

      Hi Tip,

      Can you provide a more detailed explanation of your experience regarding the charges you didn’t expect?

  63. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  64. ting says:

    Joe Wolfe came in my restaurant about three months ago. After looked over my merchant account statement, he told me that I would save at least 70 dollars every month if I witch to Merchants’ Choice Payment Solutions. I asked a lot of question before I signed up with him. He promised me with no cancellation fee, no active fee, and no contract. I called him after I received a new terminal from him and told him that I wanted to use my own terminal. He told me that the terminal came with my contract free. One week later, I received a letter from terminal leasing company. That letter informed me that I would charge for leasing a terminal from their company. I call Joe again, he told me it was a mistake during he filled the application and asked me to fax the letter to him, he will correct it right the way. Actually, he didn’t fix it. The terminal company charged me twice from my business account $150, $407.88. It was more expensive than buying a new one. I called Joe three times for this issue, he promised me he would fix it and credit full amount back to my account. After two weeks later I called him again because there is no refund back to my account. He asked me to give him one more week to fix it. He didn’t leave an origin copy of contract also. This misleading promotion is planned. I realize the whole sale promotion is a fraud, and now he had trapped me into this swindle. After I received the first month statement from WoodForest Bank, the price is about same compare to my old credit card processing company. I called him about $70 dollar saving every month. He told me same thing again, asked me to fax the statement to him and he will fix it. I knew he is crook so I ask him to cancel my account on July 1st. I switched back to my old credit processing company, the agency Miss Zhang sent him a email request to cancel my account. I called he two weeks later, he told me he did cancel for me. However, I received two more months of statements, I called Wood Forest Bank , the number on the statement, the customers service rep told me I have to cancel by my own and there is $470 cancelation fee. I kept calling Joe he hung up on me, and he doesn’t answer my phone or resolve my issue. If your company doesn’t resolve this fraud sale, I will want all my relatives and Chinese restaurant hear my story and void to do the business with Wood Forest bank. Now, I can’t cancel my terminal leasing because agent is only one can do it.

    1. Larry Hendel says:

      Hi Ting,
      I used to write business for them. When I found out how they treat merchants I stopped immediately. If you or anyone else decides to try to contact the other merchants complaining at this site and intend to do something about it, please include me.

      Larry Hendel

      Are you with Merchants’ Choice? Learn how to resolve this complaint.

      1. Agent says:

        They can/will change a merchants contract fees without the agents knowledge. Many are to save an account which is understandable but not when reimbursements are made making a ‘negative’ residual. Retention does not ‘watch’ the owners that now know who to call to do this, abusing this action to lower fees.

        On accounts you’ve sold, the fees will more than double without the merchant knowing eliminating the fair pricing the agent had written & signed on the contract.

  65. Kam says:

    Merchants’ Choice signed me up with First Data Global Leasing, a NON-CACELABLE 48 months contract of 100+ a month, for credit card machine without my permission and acknowledgement. The agent was intentionally mislead and gave out wrong information to me and switch out the original contract that I signed and submitted a different form to the office. The reason that I chose Merchants’ Choice because the agent came to my store and gave me a really good price on credit card processing. She Asked me for my current credit card bill to review and gave me a much better deal with extra benefit like free credit card paper roll with shipping included, pay my current credit card company early determination fee up to $499.00 if I switch, no contact base I can cancel it anytime with no termination fee, and credit card machine is free. It sounds risk free so I switched. The day that we sign the contract I made sure the rate that she offered were correct and is on the contract which is 3 cents per swipe, 1.96% for Visa, master, and discover and debit card are no charge. Also no contract and free machine. She did not provide me the copy of this original contract that I signed on that day so I asked her to mail it to me. 1 weeks past no paper work copy but received a welcome kit from the company. read the fine print it looks nothing like the contract that I signed and it looks like there is a contract so I called the agent. She told me that there is no contract. this is just a automatic mail. it just a basic. I once again asked for the paper work that I signed because this is the only thing to prove what I actually signed for. another week still not getting the copy. She said she emailed but I never received it. Then she said she sent It to a wrong email and will resend it. During those weeks I received letter from First Data stating I have signed up a 48 month lease with them for the credit card machine that the agent gave me and they will automatically withdraw payment from my account every month. I called the agent she told me it was a mistake. She said the letter should goes to her not me and I will not be charged. Just about a week later First data withdraw the first month lease of 131.00 from my account. I called her and asked. She told me was a mistake and ask me to send a screen shot of the withdrawal from my phone as an evident and text message her the photo so she can claim and send me a check. 1 week later still didn’t get any check or original copy of the paper work. So I text her and asked to cancel the account if I still not getting the copy. Then she emailed me the paper work with missing pages. The important pages that says the rates and that there is no contract base was missing. I felt something must be wrong so I called First data, they told me I have signed up a contract with them through Merchants’ Choice and I will be responsible for the payment. I called the agent, left message, email. she didn’t reply since then. So I called Merchants’ Choice, they asked me for the copy of my driver’s license with signature and initial and fax it to them. I faxed it to them and I also asked for a copy of paper work from them. I got it through email and when I read it. this is a totally different contract and It says there is a 48 month lease with the machine there too! no wonder the agent could never send it to me. After I faxed it they keep me waiting for 2 weeks didn’t respond or reply my email or call. I requested to cancel the account through email and calling but nobody respond to the request. another 1 1/2 week later somebody respond my email but only stating that they are reviewing the account and will investigate without giving me any time frame non they are responding to the cancelations! they keep charging me the much higher fees and the lease and kept me waiting. I could not find anybody to cancel the account for me. it has been almost 2 months now. nobody. I called first Data and ask for applications for fraud claim, they said they will email me the form but its been 2 weeks. never received any form. I called 3 times to have the form resent to 2 different email and same fax # never received anything. This kind of customer service is terrible and you know what? the Merchants’ Choice actually accidently sent a wrong email to me( it should be for another customer who seem like experiencing the same issue and wanted to cancel) this customer also got stuck with a lease….and a early termination fee. I believe I’m not the only victim So be careful!

    1. ting says:

      I have same experience. I like to know how can you resolve this issue?

      1. Kam says:

        Sorry to hear that. First of all, did you tell the customer service about your experience? I’m in the middle of resolving the issue with the company. it seems to me that there is problem with the agents not the company. one thing need to be clear, the agent is not the only one who can cancel the lease so please try the steps below:
        1st, call Merchants’ Choice customer service and tell them your problem with the agent and request for a copy of the contract since you never gotten one. You can also request copy from the lease company since you have a contract with them also and you didn’t even know you have signed up with them. They will send it to you. Then check the contracts carefully especially the signature. in my case, the page that has the lease info and credit card rate is not my signature and I have never seem it and the paper work that I signed was not there. So it was a fraud. I told them I did not sign the contract and they investigated it and email me to contact them. I spoke to the V.P Customer Service over the phone and she decided to cancel the contract with no termination fee and she will cancel the lease for me too. But everything is not done yet and I have not gotten any confirmation letter yet so I can not say it was resolved. I will update it when it is actually done. So most important thing is make sure the contract that the agent submitted was the one that you signed or not.
        If you did sign…I don’t know if you can get away with it…but try because he said there will be no termination fee right?
        2nd, You can file affidavit of forgery with the leasing company if you believe you did not sign it to get away the lease if Merchants’s choice won’t help you with the lease. You just need to ask the leasing company for the form.
        3rd, You can go to your bank for help. tell them your problem and place stop payment on both or one of the company so that they can not charge you. but only if you believe or sure that it is a fraud or they charge you for the rate that is higher than what they should have because if not you might end up paying more.
        4th, if both Merchants’ Choice and the leasing company won’t help you. Try to complain to BBB, it seems Merchants’ Choice responds to BBB pretty well.
        Good Luck to you and let me know if you have any questions. by the way I’m a owner of a Chinese Restaurant too. which State are you in? Just wondering if they do it in certain areas.

        1. Ming says:

          I’m also a owner of a Chinese Restaurant in FL and got trapped with this Merchant’s choice payment solutions credit card processing company. Same thing, the sales came to our store and said that they can help save us some money by switching to their company. They told us that there is no contract, no cancellation fee, and the machines are for free. It ends up nothing is true, there is a 3 year contract and a $495 early termination fee, and the machines are $164 per month for 48 months with the 1st Data Global company. They also didn’t give us the original copy of what we signed. After my request, they finally did send me the copy of the contract, but I recognized that the page about the leasing the machines is not even my signature. If you have the similar experience with this company, did your get solved now and how? Thanks for answering my questions.

          1. Chuck says:

            Hey Ming, I am currently in the process of helping one of my clients resolve a very similar issue that they are having.

            I found this resource through

            I am also reading through Merchant’s Choice Payment Solutions BBB page, and if you look in the compliant section. There are several merchants claiming to have the same issue. The response from Merchants Choice Payment Solutions legal team has been almost always to cancel and waive ETF. You might have to be careful about how you word your compliant to ensure you get the desired response. However, it does seem you can get your issue resolved this way.

            Let me know if you need any additional assistance.

  66. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  67. John says:

    Merchant’s Choice tried to scam me by calling and saying Visa is issuing new cards to there customers and that I needed a “mandatory update to my machine”. They acted as if they were my processing company and faxed me the paper work to fill out and asked me send my processing statement and a new voided check so that my funds would continue to go into my account. They are not my processor, just trying to get me to sign up with them. Very shady.

  68. M&W says:

    We found out today that Merchants’ Choice has shipped a cc terminal to one of OUR merchants, advising them to call you for download !

    This owner was told by a Merchants’ Choice sales rep that they need new equipment or they would be unable to process soon.

    Now listen, as a merchant service provider we have ensured that ALL of our merchants are compliant.

    If your sales reps dont stop lying to our merchants, we will pursue legal action and we mean it!

    Someone in your sales dept needs to have discussions warning your agents about lying to business owners……… this has been going no for way too long.

    1. Kimberly Hernandez says:

      SAME HERE! Paysafe terminated my contract for cause and no one, not even my ISO knew of any issues. Almost 6 years with MCPS/Paysafe with NO issues whatsoever – trusted agent, very fair agent. I love what I do; I believe in building relationships with my merchants. Honesty goes a long ways.

      I was give a higher split 3 weeks prior ‘for my loyalty’ before finding a letter from legal the end of last month. I emailed CEO as he’s an honest man. I was told from a trusted source that an email went all the way to the bottom within 24 hours of my email changing company policy and NO agent can be terminated without going through a process to rectify etc.

      However, my family and I just lost our livelihood as that change did not help me at all. I’ve had to sell everything I own and must leave my place as my residuals paid my bills. I work very hard out in the field everyday and love my work. It’s been the worst thing I’ve ever been through and no one will give my any straight answers, only stating it now looks good that they will release my residuals and it’s too late. They did not care of what was happening to us and it’s going on 3 weeks and STiLL nothing in writing stating that I WILL get my residuals back.

      I just want this over so my family and I can pick up the pieces and move on. I don’t want to sue the company, I just want my life back and the bottom dropped out from under us and I’m having to start over. I’m already signing with another great ISO and I just want FAIR. Just as merchants want, I too as an agent just want FAIR.

      This was my second family, they will be missed but no one protected me; I’ve not even gotten to speak until now. I’m fed up of having to remain silent. I just want agents to learn from my experience to get your contracts in order, have attorney review and protect your lifetime residuals.

      Merchants always think they take the highest risk, which is just not true. Yes, you have agents that will rob you if you let them but there are still many of us out here that do our very best to ensure your fees are fair and actually take care of the account. CS is everything, must have an agent you can reach out to at anytime. We ARE out here, but know it’s not just you that can be burned.

      I’m now most likely looking at a lawsuit for speaking out, but they’ve taken all I have as it is… they can’t get something I don’t even have. My life has basically been turned upside down; it’s time someone just step up and have some humanity and do the right thing. I know I’m a great agent and many happy merchants.

      I hate this has happened, but it did and now I can not wait any longer. I have to speak out and just maybe this will wake other agents up that think they are safe when in reality you just might not be.

      I just need peace of mind with letter stating my residuals will be released NOW so I can move on.

      Keepin’ the faith.

    2. Kay says:

      I’m sure you worked hard for your accounts & the residuals you make off your accounts is the reason I’m sure you do what you do. Residuals are the most important part of your income. I do know a few things as I’m learning what I need to know to protect my business from dishonest agents and the companies they work with. I’m guessing this means that Paysafe is now making 100% revenue on all the accounts YOU signed with them?? That is wrong and down right disgraceful! I will be sure to pass this on as they really have taken something that must have devastated you and your family. If you hadn’t stolen or committed fraud of some sort there is absolutely no reason for this.
      I do commend you, for most will not tell their story to help others much less share their full name. As a small business owner I thank you for encouraging me with your post. It’s important owners are made aware of what agents do and what can also happen to them.

  69. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  70. Jay says:

    This company is calling merchants telling them they are sending them new terminals because their old ones no longer handle the new type credit cards being offered on the market, thus posing as their current processor. They even act as though they are reading a Merchants statement to them over the phone. Once the terminal arrives they merchant is tricked into downloading it by calling the company and giving them their personal info and bank account info for the download. Once this is done they are locked into stealing from your account as your new processor and its impossible to get them to stop. BEWARE!

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