PaymentPop Rating for Elite Merchant Solutions
Negative Feedback
There are no negative reviews published about Elite Merchant Solutions on the PaymentPop website.
Positive Feedback
Elite Merchant Solutions got us up and running faster than we expected. Their team handled everything with professionalism, and anytime we’ve had a question, support has been quick and knowledgeable. It’s been a smooth experience from day one and our transactions are running perfectly.
Elite Merchant Solutions BBB Rating
Elite Merchant Solutions has been an accredited business of the Better Business Bureau since 2009 and currently maintains an “A+” score. The BBB complaint summary shows 0 complaints in the last 36 months. Elite Merchant Solutions has a 1 out of 5 star rating based on 5 user reviews on the Better Business Bureau website.
What Merchants Say
Elite Merchant Solutions has received 3 informal reviews in the last 36 months, all positive. A previous negative review mentions bad customer service and a cancellation fee:
Worst Customer Service Ever. I went with them because I was told there was no contract, because I have been paying on a contract with First Data that I never had even set up. When I went to cancel a couple years later because I sold my business, I called and wanted to verify when I closed my account everything was paid for so I can close my bank account. I was told I had no contract and that my last merchant fees were deducted from my bank so I was getting ready to close my account and when I went to close it they charged my bank a 495.00 early termination fee. When I called to complain and tell them I thought there was a mistake I was told they would look into it and check it out and call me back in 48 hours. That time came and went and no call. I called again and they said here hadn’t been a decision yet so wait another 48 hours. Once again no call so I called again and they said that they were not going to credit me back because I had a contract. I asked for a manager and they said they would have to call me. SO I waited again no call back. I called again and once again told me the same thing. So I am on hold again filling this out because I am getting no where. I was told my account was closed January 15th and I saw another .22 cents come out of my bank again in February. They keep on charging me fees and overdrawing my account I am trying to close! DON’T TRUST THIS COMPANY!
Rates, customer service, and a straightforward application process are all important aspects of merchant services. Nevertheless, the company does not rank as one of our best merchant account providers.
An “A” Performance Overall
In light of the report’s age and the figures shown, we will not adjust the BBB’s rating at this time.
Google Maps Rating for Elite Merchant Solutions
Elite Merchant Solutions has a 4.9 out of 5 star rating based on 48 user reviews on Google Maps
Positive Feedback
Going on three years with this service provider and we are most happy with our arrangement. Friendly and helpful people when we’ve had questions and easy-to-use, time-saving technology.
