Offering Merchant Services Since 2002
Elite Merchant Solutions, founded in 2002, provides merchant accounts, bankcard authorization, and settlement services to merchants nationwide. The company also goes by the name Elite Data Processing and is a reseller of TSYS and First Data. It advertises Clover and Foundry as POS solutions. Elite Merchant Solutions should not be confused with Elite Merchant Services or Elite Payment Processing, as both are 2 separate companies.
Location and Ownership
Elite Merchant Solutions can be found at 16600 Sherman Way #205, Van Nuys, California 91406. The company is a registered ISO/MSP of Woodforest National Bank, N.A., Houston, Texas. The Better Business Bureau does not currently list a CEO, however Justin Milmeister was the last listed president and CEO of Elite Merchant Solutions.
Elite Merchant Solutions Review Table of Contents
- Costs & Contract: Elite Merchant Solutions appears to offer a three-year contract with an early termination fee ranging from $350 to $500. The company utilizes eProcessing Network as its gateway provider.
- Complaints & Service: Elite Merchant Solutions has received approximately 10 public complaints.
- BBB Rating: Elite Merchant Solutions has an “A+” and has received 3 complaints and 14 reviews in the past 3 years. The company has been accredited by the Better Business Bureau since 2009.
- Sales & Marketing: Elite Merchant Solutions appears to hire independent sales representatives and has received a few merchant complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Elite Merchant Solutions
30 Responses
Elite Merchant Solutions has been up front with their pricing, hands on with their service, and far more affordable than the two previous options I had.
Hi C.J.,
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Since switching over, I have been very pleased. Have had a couple of small issues that were resolved right away. Kevin has been my contact and gets things done! Thank you.
Hi Shawn,
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Excellent service and rates! Our business has saved a lot of money on processing fees and I highly recommend Elite Merchant Solutions!
Hi Anne,
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My rep Bjay has been amazing on his follow up and follow through! If he says he’s going to do it, he does! If I have a question or need help with something, he follows through with all the information I needed. If he doesn’t know the answer, he finds and gets back to me. He’s consistent and always available. I have past experience with several other huge processing companies and their rates would rise over time and their contracts were horrible – with Elite, I have GREAT low rates and NO contract. This is truly service with a smile!
It was a change for my business. And I was hesitant about it and Bjay was very understanding about it. Help me out step by step. I very pleased and satisfied.
Hi Oshin,
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We switched over to Elite Merchant Solutions about a year ago, off of a friend’s recommendation. We not only have saved money, but have gained such personal attention. Any questions we have had, we contact our rep. and he usually answers his phone or get back to us right away.
Elite Merchant Solutions helped me when I really needed an honest consultation. Mr. Harold Robles from the Latin Business Division was great! I am now saving $1,000.00 each month. and can say that each time I have called Harold or his customer service team were awesome! I recommend Harold Robles to assist you for a Quote.
My agent Harold Robles convinced me to trust a merchant service provide again. Since he has been assisting me on my merchant account I have received the best service by far and a savings of $150.00 monthly. Contact him if you’d like an honest representative.
Mi Agente Harold Robles me convencio en tener confianza en una empresa procesadora de tarjetas de credito una vez mas,. Despues de tantas companias estafadoras ahora tengo ahorro de $150.00 al mes y buen servicio hasta en espanol. Gracias Harold
Hi German,
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Great Service and great rates. Mr. Harold Robles assisted me with all of my questions that I had in reference to merchant services. The consultation really helped me get more familiarized with the industry and I am thankful for a an honest agent and company.
Company continued to charge me for PCI compliance fees for over a year on an account that was no longer active, and would only refund 1/3 of the amount when I brought it to their attention. I will be cancelling this service as soon as my contract allows.
Very happy with Elite Merchant Solutions. Kevin Jones was very knowledgeable and helpful as compared to the competition. He went above and beyond to answer all of our questions and provide a competitive quote and was instrumental in our decision to switch to Elite for our credit card processing. His patience was very much appreciated.
So far the best merchant company that I have worked with. The associates are always eager to help. I have received great support from Harold, he makes sure everything it up to date with my machines and helps every time I have an issue with a charge back.!
Hi Erika,
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I just want to give thanks to Harold Robles of Elite Merchant Solution, He has been very helpful in saving money on account compared to what we used to have will not mention name of other merchant. If you have any question Harold Robles knows the answer to your predicament. Once again Thank you,. Harold.
After being a business owner for only 2 years, I started to really dislike merchant accounts. We received calls from people who cared only about pushing their sales pitch and wouldn’t listen to us.
When Kevin Jones first contacted us, I was very ready to tell him to leave us alone. However, something about the way he listened to me and treated me got my attention. I told him we weren’t ready to change when we first spoke but that maybe I would consider his services later on.
I’ve never seen a more patient but respectfully persistent business man. He continued to contact us with deals that he could offer but never seemed pushy or belittling like other merchant account dealers I’d spoken too.
After dragging him along for months, my husband and I finally crunched numbers and realized his offers were very fair. Saving money is always worth at least considering… Since we confirmed that we would save money switching to Elite Merchant Solutions and we had come to respect Kevin Jones, we finally started to seriously consider his services. We asked him lots of questions and made him go through every line of our policy before signing. As we’d come to expect, he was very professional and had no problem explaining every detail.
Since switching to Elite Merchant Solutions, I’ve continued to shoot Kevin Jones questions from time to time about our account or options we’re considering. He always replies to emails within a few hours. I’m not surprised when I get a response immediately… except the time I emailed him around midnight and he replied immediately! (His poor family.)
In all honesty, I still don’t trust merchant account dealers… with the exception of Kevin Jones. While he’s obviously a loyal employee of Elite Merchant Solutions and does his job to inform me of deals/offers his company has, I never feel cornered or pressured to do something that isn’t in my best interest. I can trust him to be honest and upfront in all our dealings. I know he’ll help us out whenever we have a technical glitch or question about our policy. My husband and I feel comfortable asking him for advice, knowing we aren’t going to deal with high pressures sales tactics.
It’s obvious that Kevin Jones is a successful businessman because of his character and good prices… and not because he cheat his customers. Thanks Kevin Jones. Because of you, (and your competitive rates) we’re extremely happy with Elite Merchant Solutions.
Hello,
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We’re located in Santa Clarita, California.
We’re located in Santa Clarita, California.
I had the best Merchant rep Harold Robles, he was amazing never once did he give me a hard time when I would call him and constantly ask him what account number was amd he never failed to answer that question or any questions I had and provide proof of what the company was charging me when it came to some fees. He made me feel really comfortable about being able to call him at any time and his quick responses were amazing. Thanks for being such a professional on what you do.
Hi Angie,
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Hi Phillip,
Unfortunately, I have to disagree with your ratings. I switched from Durango to Elite Merchant Solutions a few months ago and I have never looked back.
I own several websites but my mass exodus from Durango started when Durango failed to notify me of a chargeback. Durango notified me the night before the expiration date to reply to the bank.
It was actually a USPS issue, they’d lost the package. But due to Durango’s inattention, I lost $600 for the chargeback and I couldn’t file a claim for the lost package with the USPS due to the time frame. So I lost over $1000 in one fell swoop. Durango shrugged their shoulders.
A business buddy of mine had switched to Elite Merchant Solutions a few months earlier and couldn’t stop talking about them. Long story short, I contacted Kevin Jones at Merchant Solutions. He not only got my stun gun website out of the “High Risk” category, he also reduced my rates and gave me 60 days of free processing to be sure I had made the right move.
I have since switched my mailboxes site, my patio heaters site and my vaping site over to them. But the best part is the support. Kevin answers his cell phone on weekends, evenings and holidays. Not only that, we now call him up and get his advice regarding different e-commerce industries as it applies to merchant account fees when we’re considering a website purchase.
Sorry Phillip, ask around my friend, Elite Merchant Solutions is an A+ and I’m on a crusade to tell everyone about it. Those lost $1000 bucks hurt!
Mario A.
Our company has been with Elite over 1 1/2 years and had a great experience! Kevin Jones is our representative and we could not have asked for a more professional and helpful one. Kevin helped us save a good amount monthly over fees we were paying with our former processor. We are so glad we made the change!!
Hi Jerry,
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Do not use this company for anything! An agent that worked for them signed me up for a month to month credit card processing service. I was told there would be no cancellation fee. I even have the email saved from the agent as proof. I found a better offer through another company and went to cancel with them and was told I would have to pay a $195 cancellation fee because the agent that signed me up didn’t have the authority to waive that fee. That agent no longer workers for their company so they cannot take the fee out of his residuals and upper management will not cover it. This sounds like they hire salespeople to tell customers whatever they want so they can make a commission, but won’t back their bogus claims. What a poorly run company. On top of that, they will never call you back. I was told twice I would get a call back by the end of the day and no call. They said upper management isn’t available to talk to me and that they would “give my number” to them and they would call me back. Still waiting on that call….
This merchant service is very poor, total unprofessional, nothing systematic, called 10 times to close to account, still up to 4 month, they have not close my account and still charging $39.95 to my account. I am taking legal action now.