Clover POS Overview
All-In-One POS Systems
Launched in 2012, Clover is a lineup of Android point-of-sale products offered by First Data. Clover was originally founded as an independent tablet-based POS provider in 2010, but it merged with First Data in 2012 and has since become the company’s flagship point-of-sale product.
Clover Network Product Offerings
In addition to the original tablet-based Clover Station POS system, Clover has added Clover Go (an EMV-compatible mobile card reader), Clover Mini (a smaller tablet-based POS system), Clover Mobile (a mobile tablet-based POS system), and Clover Flex (a mobile reader with a printer attachment). All Clover POS products are cloud-based and therefore will require the use of an on-site internet connection. Whether purchased directly through First Data or from a reseller, Clover will always come with an attached merchant account.
Clover POS Headquarters and Ownership
Frank Bisignano is the chairman and CEO of First Data, while John Beatty is the co-founder and CEO of Clover. Multiple sources list the company’s address as 415 N Mathilda Ave, Sunnyvale, California 94085.
Clover Review Table of Contents
- Costs & Contract: Clover’s costs and contract terms will vary from reseller to reseller.
- Complaints & Service: Clover has received more than 100 public complaints.
- BBB Rating: Clover has a “D” rating with the Better Business Bureau and has received 6 complaints and 1 review in the last 3 years.
- Sales & Marketing: Clover itself does not engage in misleading sales tactics, but transparency will vary from reseller to reseller.
- Rates & Fees: How Merchants Got The Best Deal On Clover.
Products & Services Offered
- Debit and credit card processing
- Tablet POS
- Mobile payment processing
- Add-on services via an app market
- Online store
- Merchant cash advance
Types of Businesses Served
- Quick service
Our unbiased reviews are supported, in part, by helping you find highly rated merchant accounts. You can learn more here.
Clover POS Rates, Fees, and Costs
|Swiped Rate||2.3% + $0.10 - 2.7% + $0.10|
|Keyed-in Rate||3.5% + $0.10|
|Register Lite Plan Monthly Fee||$14|
|Register Plan Monthly Fee||$29|
|Early Termination Fee||Up to $500|
|PCI Compliance Fee||Undisclosed|
|Equipment Cost||$999 - $1,199|
Clover’s price and contract terms will vary from seller to seller. The full Clover Station typically (with barcode scanner and cash drawer) costs a little over $1,000, but resellers are free to change this price or offer long-term lease agreements. Clover offers 2 plans: Register Lite, which costs $14 a month and is best suited for businesses with credit card sales of less than $50,000 per year, and the Register plan at $29 per month, ideal for businesses processing over $50,000 per year in credit card sales. Under both plans, Clover offers a keyed-in transaction rate at 3.5% + $0.10; in-person transactions are charged at 2.7% + $0.10 through the “Register Lite” plan, while the “Register” plan has a 2.3% + $0.10 in-person transaction rate.
Opt For a Highly-Rated Reseller
In addition, apps purchased through the Clover app store can range from free to more than $99 per month. Merchant account rates and fees may be negotiated separately from the cost of the Clover hardware, and they are similarly up to reseller discretion. For all of these reasons, merchants can expect to receive fair pricing with low rates through a positively reviewed reseller, and they are more likely to experience poor lease terms and high rates through a poorly reviewed reseller.
Value in Versatility
While Clover’s overall costs are higher than that of a conventional credit card terminal, the product is infinitely more versatile than a basic phone line card swiper. Clover also has the advantage of offering a mobile card reader that is fully EMV-compatible. Generally speaking, merchants who complain about Clover’s cost only mention merchant account fees or termination fees, neither of which are enforced by Clover. If one merely compares the price of its system (e.g. an Android tablet with a monthly software license and a few hardware peripherals) to the value provided, Clover is slightly more expensive than similar products. However, the full cost of buying a Clover system through a merchant account provider has the potential to be either a great deal or a terrible one. Merchants are advised to request and review all documentation and compare Clover’s pricing and features to those of its competitors.Are you happy with your Clover POS fees? Tell us about them before your go!
Clover POS Complaints & Customer Reviews
|Total Online Complaints||100+|
|Live Customer Support||Yes|
|Most Common Complaint||Tech Issues|
Growing Complaint Total
We are currently able to locate more than 100 negative Clover reviews, some of which accuse the company of being a ripoff or a scam. The complaints can generally be divided into two categories: complaints about the merchant account contract associated with Clover, and complaints about the Clover system itself. The former category has received little consideration in this review, as it depends in large part on the individual reseller providing the Clover system (merchants are not required to use Clover’s provided merchant accounts). Complaints of this type include high transaction rates, fund holds, high cancellation fees, high equipment costs, and deceptive sales conduct.
Clover Customer Support Issues
On the other hand, there are still a significant number of complaints directly related to the Clover system and the customer support required to troubleshoot it. Merchants report hardware malfunctions, software glitches, and unhelpful customer support for the product. Restaurant-industry merchants in particular seem to have negative reports about the product’s dependability in high-demand environments. Such merchants may want to consider selecting a top-rated iPad-based POS system to ensure their needs are met.
We have not found any outstanding class-action lawsuits or FTC complaints filed against Clover. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Customer Support Options
The Clover website lists dedicated phone support lines, email, and a troubleshooting portal. At this time, Clover does not qualify as a top customer service processor.
A “C” Overall Performance
In general, Clover has received a low-to-moderate complaint total compared to the total number of merchants who have likely used it. The system’s cost and the severity of some of the complaints have lowered its rating in this category to a “C.”
Clover POS BBB Rating Summary
Key Points - BBB
|Product & Service Complaints||3|
|Billing & Collection Complaints||2|
|Advertising & Sales Complaints||1|
|Guarantee & Warranty Complaints||0|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Newly Created BBB Profile
Clover’s profile with the Better Business Bureau has been recently established. The company had no profile at the time of our last review. As of this review, the company holds a “D” rating with the BBB and has had 6 complaints filed against it. 2 of the complaints were due to problems with a product or service while the other 2 related to billing or collections issues. The company has also not received any informal reviews on its BBB page, but it should be noted that these reviews are not subject to verification by the BBB.
What Merchants Say
In addition to those 6 complaints, Clover has also received 1 informal review on its BBB profile. That lone review is negative in tone, left by a merchant who has been unable to resolve a fund hold:
Im very upset. I had a payment for a job i completed as a licenced general contractor. The job was completed on XX-XX-XX and it is now X-XX-XX i have called 5 times and still have no answers why the security department hasnt released my funds but charged me the monthly service charge. Long story short, my bank account was put in the negative because of my payment not being recieved but the monthly charge taken immediately. The representatives didnt have any answers for me except to call again. Im running out of patience and really need the money i worked for to be funded to me. I would give negative 10 stars for security department and negative 5 for the phone representatives only because they actually answe
Fund holds can leave merchants in a precarious position, making it imperative to learn why merchants accounts enforce them and how to resolve them.
A “C” Performance
Though the BBB rating of an “D” is likely due to the negative complaints filed against the company, we disagree with their rating at this time. However, given the recent establishment of the profile, we feel that it is too soon to judge the validity of this grade so we have given Clover an average rating of a “C” while it continues to receive feedback from merchants through the BBB. Merchants should be that there are good reasons to be skeptical of the BBB’s rating system.
Truth In Marketing & Advertising
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Multifaceted Sales Approach
Clover is the primary POS solution offered by First Data and therefore has the full might of First Data’s marketing department behind it. Clover is sold through First Data’s official channels, through independently contracted First Data sales agents, and through the vast army of resellers who have contracted with First Data to resell First Data merchant accounts and the Clover suite. In fact, if you currently accept credit cards, there is a good chance that your merchant account provider can sell you a Clover product.
Resellers Set the Tone
Accordingly, the Clover sales experience can range from very bad to very pleasant depending on the entity making the sale. The bulk of Clover POS systems will be sold by First Data or by an ISO of First Data, and while First Data is far from a top-rated merchant account provider and currently has a “C” in this category, its resellers’ grades vary depending on how closely they mimic First Data’s sales approach. Merchant account pricing and fees will be set by the merchant account provider rather than by Clover, so these, too, will vary.
Clover Service Complaints
The only Clover complaints we can locate that could be classified as sales issues are complaints that the product malfunctions, does not do what the salesperson said it could do, or is a bad fit for the merchant’s business. Since Clover itself does not usually market the product directly to merchants, we have chosen to classify these complaints as service complaints rather than sales complaints.
Clover POS Marketing Example
About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services
I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.
From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.