Clover Point of Sale (POS) 2023: Reviews & Complaints

Clover as a company is a joke. Do not do business with them. Their support team have no idea what they doing when it comes with tech issues with the systems. I spend 3 hour today on the phone with them and nothing has been resolved. This is the whole story and why I do not recommend using Clover as your merchant system for your business. I had a dispute and charge back from my bank for my business which I used clover to accepted the credit card. The credit card company ruled in favor of the customer because they customer said he been fraud and they not the one who used the card. After providing customer ID address and other information to credit card company still ruled in favor of the customer. So I called Clover and ask them going forward what can I do to prevent this from happening again. They told me to use the phone app and that allow me to enter customer address and zip code for a extra layer of protection against fraud. So I test this app they told me and as a test I enter they address and zip wrong for testing but they app still accepted the card and payment went through. So I called their tech support and ask them why this happened but they have no answer for it so they transfer me to fraud department and this lady straight out said there is nothing they can do or I can do to protect my self or business from fraud. She said this is not Clover fault or duty to help they merchant to prevent fraud. What a shocking answer from a multi million dollar company. Is not their responsibility to help merchant that they are charging thousands of dollar every month for credit card transaction fee and system fee. I can not believe that is the type of answer they will give to their merchant. My Advise to new merchant please take your business elsewhere this is not the type of company you want to deal with. 0 for support rating and 0 for responsibility as a company.

No way to CANCEL, they will ask you to return the equipment and they will keep charging you a monthly fee for renting the equipment! It becomes the worst nightmare once you ask for cancellation, no service and no deal. So if you have a seasonal business go look for a different pos otherwise you will be stuck with them for 4 years and they will keep charging you even if your business has shutdown and they will lease your machines to a different business while you still paying a monthly equipment rental fee. Last warning : lease very long and complicated and better to consult a lawyer before signing anything. CAREFUL!!

Ended up going to the BBB and hoping this gets resolved. Only a few of my transactions went to my bank account. The people’s credit cards were charged but I didn’t get the money.
I’ve called three times to try to cancel I’m not even on a contract and all they keep saying is we need to see if we can help you we need to see if we can help you and will not let me cancel. I called again the day before yesterday on hold for 2 hours trying to talk to someone I’m over it I did contact the better Business bureau.

This is the worst company ever they have scam so much money from me it’s unbelievable. Please do not sign up with this company it is a complete rip off. From the moment they came in I’ve had problems they continue to steal money from me

I have never worked with such a poor setup. For example, for authentication a number is texted to my cell phone. No problem with that. However, when I my cell phone number changed, no one knew how to put a new number in. They suggested I get a new email or sign in as the owner.

*****FRAUD ******
They are fraud and take your money when you use clover they are fake and do fraud do. It use them

Today is 09/25/2021 and since 09/16/2021 I’ve been trying to have the money from a transaction released into my bank account and so far no success, they said that the transaction was too big of a transaction and “for my security” they’re holding the money. As soon as they transfer the money that belongs to me into my bank account I’ll break this stupid machine in pieces and never use clover again. Worst company ever 🤬🤬🤬🤬

Clover is a scam and a POS. And no, not POS as in point of sale. Took three weeks just to have it installed since during the 1st installation, we found our menu and table service option were not setup on the machine. 2nd installation after our agent promised to have it ready to go and functional, more mistakes. Absolutely not ready to go by any means. Still no table service option – we are a full service sit down restaurant, and our menu was in complete disarray with absolutely no organization. Just our entire menu jumbled onto one screen. We even had our employees come for training and no trainee was present. We paid for our employees time for nothing. Mind you, during 2nd installation our agent was not even present due to a medical emergency. We spoke to our agent on that day about all the problems, and after that day we have not been able to get ahold of him since. No text, no call, nothing. He has blocked my number and any number associated with the restaurant. Took us weeks to get copies of our contracts and documents because we want to throw this damn POS into a fire and out of our restaurant. Spent our free time trying to get the menu into some sort of usable and efficient layout only to find that subcategories don’t exist. I mean, what POS doesn’t allow you to create a subcategory?! Also found there are many functions not available that makes Clover a not so efficient system, at least in my restaurant. I’ll take the fault for that since I did not do enough research and perhaps did not ask enough questions. Customer/technical support was friendly enough and did the best they could do, however, since we were wanting to return the system and receive compensation/reimbursement for at least some of the money we paid, which FYI, if paying out to your agent and not the clover company doesn’t smell like scam I don’t know what does, we were told all that has to be handled by the agent. We wanted to cancel, “has to go through the agent” they said. What do we do when our agent is an actual coward who has no sense of responsibility? The apparent owner is of no help either and was condescending. He seemed willing to help at some point, but now we have not been able to get in touch. Just getting the run around while they keep charging us monthly service fees and we haven’t even used it once! By some miracle had some people from corporate from another POS system come by our restaurant and they said they would be able to help with our predicament. They listened and looked over our paperwork, and like I suspected, they told us this company is dirty. They looked over our system, and told us it was an older model from 2012 which they were branding as the latest and greatest. The nightmare just gets worse. At least we are now seeing a little light at the end of the tunnel and hope to be done with mess. Moral of the story, do your research, don’t let weasly agents smooth talk you with empty promises and “low costs”, DON’T GET A CLOVER, RUN FAR, FAR AWAY!

WORST SERVICE EVER!!!!

I was skeptical at first, but my 2 other business partners talked me into it. After 8 months and an open mind I decided it was one of the better decisions made. Everything has it’s price and not everyone is willing to pay. This system has made all of our lives easier. No one has all the answers, so be happy when you get the ones you do.

After several years of problems with fees and Non compliance fees, poor customer service Im dumping Clover. Just continue to loose money and fees get bigger and more often.

I have lived in hell for 2 years with Clover. I was contacted by their sales group and got on board. When my equipment arrived I had been shipped 2x the product we discussed and some items we didn’t even talk about! We are a food delivery service, cloud based company. We were sent POS items for brick and mortar stores. Tried several times to get a RA for return and never came, tried to talk to anyone and NO ONE WOULD TALK. I had signed a contract and was told I had to abide by it or I would be sued. I have paid $289 monthly for 2 years, over $6000. For equipment I didn’t order. It is impossible to get ANYONE to listen or help. I went back to my previous processor, Elevon, now just stuck with a bunch of Clover crap, that I never used but paid monthly! This is the most dishonest company I have EVER dealt with.
I am going to file a complaint with the FCC and see if I get response.
They SUCK and have taken $ from my company for something I NEVER ORDERED! IF Clover CEO’S read this DO THE RIGHT THING AND CONTACT ME TO RIGHT THIS SISTUATION.

The WORST thing you can get for your business! This machine may look nice and user friendly but the headache you are going to go through when getting charged random fees and then trying to get refunded for those fees is going to be worse than having your teeth pulled out. Clover’s customer service is a joke and you will probably end up waiting on hold 3 to 4 times for a single issue, not to mention being passed around from one agent to the next. Also, if you are owed a refund for some idiotic charge, you have to wait TWO billing cycles (60 days) for a refund. My recommendation- Don’t bother with this system. Not worth it.

Clover is the worst they are so rude and disrespectful please do not do business with this POS

Terrible service. High fees. Customer service sucks.

We opened a craft beer tap house 6 months ago with Clover as our POS. We used the pre-authorizations feature on the register app to create a tab for customers. The feature associated their name and credit card with their order and allowed us to quickly add drinks to their order. Suddenly this feature was removed two weeks ago and we have no quick way to associate a customer’s name to a bar tab, instead having to type in their name one the initial order, which is time consuming. We had to call Clover support 5 times as we would get cut off and they would not call us back, even though they ask for your phone number to call you back in case you are cut off. They proceeded to tell us we never had the pre-authorization feature with our system, even though the set up shows the option is selected. They asked if we can prove we had it with a screen shot of the pre-authorization option showing. Why would I have had to take screen shots to prove what I had when it was simply part of the system? Do they typically gas light their customers? I was then told I need to buy a new system and a more expensive pay app, Clover Dining if I wanted to use their product in this most basic manner, as we have been for over 5 months. This is blatant bait-and-switch sales.

Very dissatisfied with their tactics, product, customer service and incompetent support!

We lost our business during covid and clover treated us like garbage
Tried to return equipment and they said I needed a label to return it. Left me on hold 5 times in 2 days to find out they don’t use return labels.
Put me on hold and their office was already closed for the day

They made losing my business feel like vinegar in a fresh wound.
Shame on you Clover

Get 20 to 30 phone calls a week from the clover people, told them Over 100 times not to call me anymore and they continue to call. When they call they ask for somebody else and other businesses that are not associated with my businesses. Talked to supervisors and still the calls keep coming in.

One of the worst POS system you can think about. In addition to their nasty customer service, the system lacks to basic features that any POS system should have. The way that they advertise their ability to track inventory is misleading and I would say completely lay. If you are using Clover to keep track of you inventory, you will lose time working with the tedious tasks that cost way more than you would loss someone was shoplifting you daily.
And you have to buy their tablet for around $1,500.00 or you need to be locked to 3 years contract that you can’t get around it. and also you need to pay for external app in order to get any feature you may think about. Even the basic services that are built in with clover, are not free ; like creating coupon discount.
I don’t recommend clover to any small bushiness owner.

Customer service is awful, frequently get the run around and stuck in the middle with zero support!

Long story short I was promised these devices would accept a particular gift card which my restaurant used in the past which they were never able to get working despite that promise. I was told the range of the devices were great which within our small restaurant they kept dropping. One device also wouldn’t charge and when I called the support line was placed on hold for an hour and a half to which was then disconnected and no call back was made despite have my number, this is just a couple a issues we had in the one shift they were used, the list could go on and on. We used these devices literally once and since have been trying to return them. It’s been 7weeks and I can’t seem to get anyone to take the machines back from clover from paylidify or first data I’ve reached out to as many outlets as humanly possible. They are a leased device so I’ve been charged to have them sitting and collecting dust. I’ve sent 17email 27phone calls to the 1888 number 14 calls to the rep who signed us up 8 text messages with that person as well. I’ve now spoken with 11 different people giving me 11 different answers on returning them as to which I’ve jumped thru every hoop and have done all that was asked and still have the units. I’ve been promised 6 times boxes were coming for me to return them which still have yet to come. So currently still have the units which have been used once! Customer support is beyond terrible in fact arguably the worst I have ever experienced in my life! Was promised I would not be charged for the units and cancelation fees would be waved but have yet to see this happen.

This post will help: Cancelling a Merchant Account Without Paying a Fee

Pro
1. Nice looking
2. Easy to use

Con
1 accounting is a machine
2 when speaking to someone in accounting they don’t know what they are doing
3 not restaurant user friendly
4 the category and modifier setting on the pos don’t go hand in had
5 have to pay extra for payment buttons and discount buttons
6 if credit card reader break they don’t replace it if a lease the collect 200$ for the new one
7 if you buy out clover it don’t cover the card reader or the system
8 if you lease it and find a better system there is no one to answer the call, the answer machine just tells you what to do and then clover will try to charge 2000$ to break the lease.
9 just don’t buy it !!

This post will help: Best Restaurant Merchant Accounts

-Phillip

It’s ridiculous yours waiting time in the phone. once you want our business you are there in seconds. but when we decide to cancel our service with it takes hours for someone to take our call. once it happens you just simply hang out our call and nothing gets resolve.

This post will help: Best Restaurant Merchant Accounts

– Phillip

Clover is not the system for you if you are a retail business/store. Clover is tailored to the restaurant atmosphere. My sales rep told me everything I wanted to hear and answered all my “can I do this on the system” questions with a yes…when in reality the answer was no. If you want to do anything more than a basic sale, plan on spending money on an app. You have to purchase an app for every single thing you want to do. Even something as simple as inventory management requires an app. Why would I want a system for my retail store that doesn’t help me keep track of my inventory? Want price stickers for your product? Well, plan on paying for that too. Such a huge disappointment for my brand new business that is going to take me forever to pay for in addition to the monthly fees. The salesman had no clue what he was answering yes to but I am the one who will now suffer. The help desk is clueless as well.

From The Editor
This Post Might Help: Best Retail Merchant Accounts

First off DO NOT BUY. Clover POS is a nice device but everything behind it is a mess . They don’t deposit on time , they hold your funds for no reason , they turn their backs on customers . They have NO customer service. The device turns on and off on its own meaning it always malfunctions . So overall please look for a different POS system . Thank me Later

From The Editor
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I run a corporate thrift store. We have these devices. When they malfunction, we are told to call the elevated services line for help. Normally the experience is wonderful! This time, however, not so much. The stores we run sometimes have 1 or 2 registers and they malfunction during business hours. We cannot always pull a cable from 1 to use on another when the only other device is being used to assist customers! I had 1 device down, offline, and the young lady I spoke with (no name was given) spoke to me like I was an idiot. I’m no techie, but I’m not dumb either. I simply asked for her to describe the cord I was to be looking for, as I had at least 6 different ones in front of me, all leading to different things! When I found it, she asked me to plug it into another port. I simply advised that the only other port was the one my phone was connected to so I could not do that. She snapped at me and asked me what my phone had to do with anything!! She asked me for the device number, which I did not have so I asked her where I would find that (mind you, I have this info in my office, however I was not in my office and knew it could be accessed on the device, I was just not sure where). She scoffed through the phone like I had asked a stupid question and it seemed as if it was too much of me to be asking her where to locate this info. Turned out, I could not locate the info because it was not where she said it was, which in turn made her even more rude. I call this service for help, not to be talked down to and treated like a child. We were given this number because we can’t always wait on hold and go through a call tree until we get someone to help us because we have a business to run and customers don’t always understand why they have to wait! This was not efficient. This was not helpful. Being as I’ve had better experiences int he past, I am hoping this is a one time incident. With the way the devices seem to go through “moods”, i guarantee I will be calling again! And let’s not even start on how our Rep has yet to send us the rolls of printer paper we were promised a month ago, when they were installed! We have 18 stores and 3 of us have not received printer paper. I have had to purchase some outside of Clover just to get us through because we don’t want to be charged twice when we finally receive what is said to be “on the way”. Not the least bit convenient.

From The Editor
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The only reason it get a 1 star is because there is no lower ranking. Terrible customer service. I was bamboozled in the beginning as I didn’t know much about running a restaurant yet and contracted with Clover and First Data. I called today to get a payoff on my equipment (Countertop POS, Two minis, a countertop printer and a kitchen printer), after paying on it for almost two years and I still owe over $4000!!!!! I had done the lease but I guess at some point I was so desperate to get a system set up that I missed that it costed over $8000!! I was focused on the lease price. Stay away! Then I was then raked over the coals with with First Data for over a year and a half where they were over charging my percentage. I fought for over a year and finally got refunded over $5000 of wrongful billing because “a decimal ha d been moved when entering the rates” yet I called time and time again yelling about it and they couldn’t find it but all of a sudden did. I know they owe me more but what can I do about it. It took me a year to get that back. Stay away if your smart – see all the bad reviews. There are much cheaper POS systems out there that have more functionality. You’ve been warned.