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Square Register Merchant Services 2023: Reviews & Complaints
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Also known as “Square Point of Sale,” Square Register is a point-of-sale (POS) hardware device offered by Square. The term “Square Register” originally referred to the company’s iPad-based point of sale software application, but in October 2017, Square unveiled a proprietary device called Square Register designed to accept swiped and EMV payments made in-store via debit and credit cards. Intended as a cloud-based replacement for traditional cash registers, Square Register should be thought of as an all-in-one credit card terminal for retail businesses. Square Register can be attached to peripheral equipment to accommodate a number of industry-specific checkout configurations.
- Square Register is a point-of-sale (POS) system that allows businesses to accept credit card payments.
- It offers a variety of features, including mobile payment acceptance, contactless payments, and chip card processing.
- Square Register also offers a variety of hardware options, including the Square Reader, the Square Terminal, and the Square Stand.
- The pricing for Square Register is based on a monthly subscription fee and a per-transaction fee.
- There are some potential drawbacks to using Square Register, including the possibility of funding holds and limited customer support.
- Square Register is a mobile-friendly POS system, so businesses can accept payments anywhere.
- It offers a variety of integrations with other popular business software, such as QuickBooks and Xero.
- Square Register has a good reputation for customer service, but there have been some complaints about long wait times for support.
Related Square Articles:
- Square for Retail Businesses
- How to Avoid Funding Holds with Square
- Square Card Reader Review
- Square for Online and E-Commerce
- Cash App (By Square) Review
- Square Wallet Review
- Square Terminal Review
- Square Capital Review
- Square vs PayPal
- Square vs PayAnywhere
- How to Contact Square
- How To Make Square Release Your Money
Innovative Point of Sale System
Square Register provides an innovative point of sale (POS) system that is designed to streamline transactions and improve customer experiences. It integrates hardware, software, and payment processing into a single, user-friendly device, creating a simplified interface for both merchants and customers. This integration is a standout feature in the credit card processing landscape.
Secure Credit Card Processing
Secure processing of credit cards is a primary focus of Square Register. The company provides end-to-end encryption, ensuring that sensitive data is protected from the point of sale to Square’s servers. In addition, Square Register complies with all PCI DSS standards, offering businesses peace of mind and protecting customers’ information.
Inventory Management Features
Inventory management is an integral part of Square Register’s service offerings. It offers real-time inventory tracking, allowing businesses to maintain optimal stock levels and minimize the risk of product shortages. This feature not only simplifies operations but also helps businesses better meet their customers’ needs.
Integration with Other Square Services
Square Register’s compatibility with other Square services offers a comprehensive business solution. These include Square Capital for funding, Square Payroll for employee management, and Square Marketing for customer engagement. The seamless integration of these services enhances business operations and makes Square Register more than just a credit card processing service.
Transparent Pricing Structure
Square Register offers a transparent pricing structure, which is a significant advantage for small and medium-sized businesses. The flat-rate pricing system eliminates hidden fees and makes it easier for businesses to manage their expenses. This transparency sets Square Register apart in the credit card processing market.
Mobile Payment Acceptance
Square Register also offers mobile payment acceptance, allowing businesses to process transactions wherever they are. With the Square Reader, merchants can accept contactless payments and chip cards, making transactions more convenient for both the business and the customer.
Customer Analytics and Insights
Customer analytics and insights provided by Square Register allow businesses to understand their customers better and make data-driven decisions. These insights include customer behavior, purchase history, and feedback, all of which can be used to improve the business’s services and customer relationships.
Not To Be Confused With Square for Retail
Square still offers its traditional Square Stand and add-on hardware components for iPad, iPhone, and Android under the name “Square for Retail,” but it’s clear that the company is now promoting Square Register as the preferred option for brick-and-mortar retailers. Merchants who opt for the company’s original iPad-based product lineup should be prepared for the possibility that support and development for those products may be phased out in the near or distant future.
Location & Ownership
Square is located at 1455 Market Street, Suite 600 San Francisco, CA 94103, and Jack Dorsey is the CEO of Square.
Table of Contents
- Costs & Contract: Hardware costs $799 upfront or $39 per month for 24 months. As of November 1, 2019, merchants are charged a rate of…
- Complaints & Service: Has received more than 2,000 public complaints regarding…
- BBB Rating: Has an “A+” rating with the Better Business Bureau but has received 4,833 complaints and 546 reviews in the past 3 years in regards to…
- Sales & Marketing: Does not hire independent sales agents and has received a low number of complaints about its…
Square Register Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||2,000+|
|Live Customer Support||Active Merchants Only|
|Most Common Complaint||Fund-holds|
Positive Square Feedback
According to multiple Square reviews, Square’s products receive praise for their sleek design, ease of use, and low cost. For smaller businesses in need of a robust point-of-sale product for a reasonable cost, the service provides a wide array of integrations and features. The data tracking and reporting offered through the app is helpful for merchants trying to grow their businesses, and the accounting integration saves businesses the trouble of manually entering payment information into QuickBooks or Xero. Hardware compatibility (for receipt printers, etc.) is also a big plus for merchants who seek a gentle transition from traditional registers to a cloud-based service like Square. If you have you have your own Square review to make, please do so in the comments below.
Square Register Lawsuits
In 2018, Square settled a class-action lawsuit filed against its food delivery service “Caviar”. The company was alleged to have withheld money from delivery workers left by customers as gratuities from 2012 to 2015 and agreed to pay $2.2 million dollars under the settlement.
We have found evidence of multiple other lawsuits from the last few years. In 2019 Square was accused of mishandling the way it dealt with information concerning payments for medical procedures. The suit was dismissed with prejudice later that year.
In another class-action suit, Square faces charges of holding large amounts of funds from merchants that it deemed high risk. Square has received numerous complaints relating to these charges over the years, and this case is ongoing.
A 2021 class-action suit has been brought against Square and other major credit card processing companies over what the complainants call price-fixing over the use of the interchange fee.
A potentially major suit was brought against Square CEO Jack Dorsey in 2021, in which a Twitter shareholder claims that Twitter gives “broad access” to user data to advertisers and that Square, Dorsey’s other company, has “benefitted wildly from this disregard for privacy.” The suit has wide-ranging implications for Square if it succeeds, as it seeks to remove Dorsey from Twitter and force both companies to undergo major reforms.
Square Register Customer Support Options
Other than fund-holds, one of the most consistent complaints against Square is that the company offers limited live customer support to clients. Active Square users can contact Square by phone from 6 a.m. to 6 p.m. PST, but they will first need to obtain their customer code (see: How to Contact Square). Deactivated users cannot obtain a customer code. This means that their fund-holds and other account issues may go unresolved for very long periods of time, leaving them without a solution of any kind during operating hours. This is the most consistent issue cited by Square clients who have filed public complaints.
Square Register Customer Service Numbers
- 855-700-6000 – Toll-Free
- 855-897-1838 – Square Loans
- 855-351-2274 – Fraud Support
Other Support Options
- Live chat support
Square’s Biggest Drawback
For businesses lucky enough to avoid fund-holds or service issues, Square is a great option. For those who encounter problems, however, there is hardly ever a swift and effective resolution. Business owners who are seeking a top-rated processor for great customer service should think twice before considering Square.
Square Register Online Ratings
Here's How They Rate Online
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
No Dedicated Square Register Profile
Square Register’s BBB information is taken from the profile set up for its parent company. Therefore not every complaint is related to Square Register. As of this update, the Better Business Bureau is reporting an “A+” rating for Square despite 4,833 complaints filed in the last 36 months.
What Merchants Say
Square has also received 546 informal reviews to its BBB profile, only 7 of which were positive on tone, with 539 being negative. The most recent review describes an issue with transactions:
They have cost us thousands of dollars and hours of time. Completely unhelpful and I believe they are committing fraud. Transactions that go thru do not show up on transaction history yet the customers are charged. We receive none of the money for our hard work. Completely ridiculous and a scam. I hope this company is sued soon because so many others have had this problem too. Wish there was some recourse but it seems they just take advantage of small businesses.
All Square Cash users are advised to watch out for Square Cash app customer support scams.
A “C” Performance
In light of the company’s rapidly increasing volume of complaints and resolution ratio and, we have adjusted the BBB’s rating to a “C” for the purposes of this review.
Square Register Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
Square Register Pricing
Businesses can buy Square Register outright for $799 or for $39 per month. Clients should assume that any payment plan they agree to will constitute a purchase of the machine and will need to be paid in full. Transactions processed through Square Register conform to the company’s new rate of 2.6% plus $0.10. Square offers a number of optional hardware add-ons like a cash drawer ($129), a barcode scanner ($119), and a receipt printer ($299). The reduced processing fee may justify the cost of paying for an expensive piece of proprietary hardware, but business owners will need to make this judgment based on their individual needs.
Hands-Off Application Process
Although Square’s simple pricing may be attractive to a number of business owners, the company has one major contractual drawback that appears to be responsible for many of its online complaints. Square’s easy signup is made possible by omitting a thorough underwriting process. This means that Square’s primary means of protecting itself against fraud is to place sudden fund-holds on large or suspicious transactions, often without providing any advance notice to merchants. This policy, which is the topic of hundreds of public complaints, is, unfortunately, part of the processing service that comes bundled with the Square Register.
Square Register Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||No|
Transparent Pricing Disclosure
As a product offered by Square, Square Register is advertised in the same way that Square credit card processing is advertised. When it comes to transaction fees, contract terms, equipment costs, and add-on services, Square is exceptionally transparent. The company maintains a very simple pricing structure and does not bury hidden costs in a complicated contract. Its quoted pricing for Square Register hardware and software additions is clear.
Issues Under the Hood
However, Square does have two major shortcomings: its restricted live customer support and its fund-holding policies. These two aspects of Square’s service are not fully addressed in its promotional materials, and thousands of Square reviews from customers report that they were blindsided by problems related to these specific issues. This can be described as either a marketing issue or a service issue. Since customer support and fund-holds are generally unrelated to the Square Register product itself, they will not count against the company in this review.
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