Square May Have Overcharged You
If you accepted credit cards through Square or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.
Square’s Customer Service Support Number:
This is the only number (855-700-6000) we have located for Square’s customer support number. Please do not call any other numbers listed on this page. They cannot assist you with anything related to Square’s products and services.
Focusing on Square for Small Business Owners
Unlike most Square reviews, this review primarily covers the topics that matter to most merchants and small business owners rather than Square’s technology. Square is often called “Square up” or “Squareup” because of the domain that Square uses for its website; however, the official name for this company is “Square.” For the purposes of this review, the two names will be used interchangeably.
Is Square Holding Your Funds Right Now?
Thousands of merchants have had their payments frozen by Square. If you’re one of them, then you might find these resources helpful:
Started by the Twitter Guy
Founded in February of 2009 by Jack Dorsey, who is also the founder of Twitter.com, Square has grown into a large, publicly-owned company (NYSE: SQ) in a very small amount of time and spawned tons of competitors. Much of the company’s success can be attributed to the fact that Square has ingeniously broken the mold of credit card processing by removing the traditional barriers that restricted processing services to actual businesses, thereby bringing credit card acceptance to the individual, or essentially anyone and everyone.
Quick Sign-up and Intuitive Design
Signing up for the company’s payment processing service is simple: iPhone, iPad, and Android users simply purchase a square card reader, fill out a quick online form, and download the Square app. They can also purchase the reader at several nationwide retailers. The Square credit card readers plug into the headphone jack (original Square swiper) or connect via Bluetooth (contactless card reader) to the merchant’s phone or tablet, thereby turning it into a mobile credit card terminal. In fact, Square’s model has been so successful that it has inspired numerous Square competitors both from big-name competitors and fledgling startups.
Related Post: This Square Competitor is Making Waves
Other Square Services
Since the launch of its card reader and mobile app, Square has rolled out several other payment services for both business and personal use.
Square Register (see review) is a point-of-sale (POS) device that is intended as an all-in-one payment terminal for retail businesses. The product, which can be purchased for $999 upfront or $49 per month for 24 months, also comes with a lower Square transaction fee. Users can also purchase the older “Square Stand” which acts as an iPad mount and card reader in one unit.
Square Terminal (see review) is a wireless point-of-sale (POS) device that is designed to replace your conventional countertop credit card terminal. Square Terminal costs $399 upfront or $37 per month for 12 months and comes with a swiped fee of 2.6% plus $0.10. It can accept EMV and NFC payments and has a built-in printer.
Square Online Store (see review) is an online store directory for Square merchants. Merchants with an existing Square account can create an online profile for their store within the Square marketplace for free. They may then sell their products through their Square online store for 2.9% plus $0.30 per transaction.
Square for Retail (see review) is a point-of-sale system specifically designed for brick-and-mortar retailers. The service is similar to Square Register but includes a revamped checkout process as well as additional features such as enhanced inventory management, employee accounts, cost of goods sold, purchase orders, vendor lists, and more.
Square Cash (see review) is a direct peer-to-peer cash transfer service that is linked to a user’s debit card. Square Cash sends payments via email and smartphone and allows for free transfers of funds between users. The service is not targeted at business owners, but they may use it to make payments outside of a business setting.
Square Capital (see review) is a merchant cash advance program that can be activated from the dashboard in the Square Register. Square Capital allows merchants to receive a large upfront cash amount and then pay that total back to Square over time with a fixed percentage of their daily credit card sales.
Additional Square Offerings
Square has also recently launched a virtual terminal, an order-ahead app called Square Order, an online invoicing feature called Square Invoices, an online scheduler called Square Appointments, and an offline processing mode that enables merchants to capture payments even when their internet is down.
Square Review Table of Contents
- Costs & Contract: Square charges only 2.75% per swiped transaction or 3.15% per keyed-in transaction with no monthly fees, annual fees, or long-term contracts and offers lower rates to users based on their business type or the proprietary hardware they use to host the payment processing platform.
- Complaints & Service: Square has received more than 2,300 public complaints and offers only limited phone support.
- BBB Rating: Square has an “A+” rating with the Better Business Bureau and has received 2,591 complaints and 368 reviews in the past 3 years.
- Sales & Marketing: Square is extremely transparent about its simple pricing model, but merchants may not receive proper advance warning during the signup process that they are at risk of having their funds held.
- Rates & Fees: How Merchants Got The Best Rates With Square
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