Overview
Focusing on Square for Small Business Owners
Unlike most Square reviews (squareup.com & square.com), this Square Up review primarily covers the topics that matter to most merchants and small business owners rather than Square’s technology. Square is often called “Square up” or “Squareup” because of the domain that Square uses for its website; however, the official name for this company is “Square.” For the purposes of this review, the two names will be used interchangeably.
Is Square Holding Your Funds Right Now?
Thousands of merchants have had their payments frozen by Square. If you’re one of them, then you might find these resources helpful:
Started by the Twitter Guy
Founded in February of 2009 by Jack Dorsey, who is also the founder of Twitter.com, Square has grown into a large, publicly-owned company (NYSE: SQ) in a very small amount of time and spawned tons of competitors. Much of the company’s success can be attributed to the fact that Square has ingeniously broken the mold of credit card processing by removing the traditional barriers that restricted processing services to actual businesses, thereby bringing credit card acceptance to the individual, or essentially anyone and everyone.
Quick Sign-up and Intuitive Design
Signing up for the company’s payment processing service is simple: iPhone, iPad, and Android users simply purchase a square card reader, fill out a quick online form, and download the Square app. They can also purchase the reader at several nationwide retailers. The Square credit card readers plug into the headphone jack (original Square swiper) or connect via Bluetooth (contactless card reader) of the merchant’s phone or tablet, thereby turning it into a mobile credit card terminal. In fact, Square’s model has been so successful that it has inspired numerous Square competitors both from big-name competitors and fledgling startups.
Related Post: Square Alternatives for iPhone
Other Square Services
Since the launch of its card reader and mobile app, Square has rolled out several other payment services for both business and personal use.
Square Register (see review) is a point-of-sale (POS) device that is intended as an all-in-one payment terminal for retail businesses. The product, which can be purchased for $999 upfront or $49 per month for 24 months, also comes with a lower Square transaction fee. Users can also purchase the older “Square Stand” which acts as an iPad mount and card reader in one unit.
Square Online Store (see review) is an online store directory for Square merchants. Merchants with an existing Square account can create an online profile for their store within the Square marketplace for free. They may then sell their products through their Square online store for 2.9% plus $0.30 per transaction.
Square for Retail (see review) is a point-of-sale system specifically designed for brick-and-mortar retailers. The service is similar to Square Register but includes a revamped checkout process as well as additional features such as enhanced inventory management, employee accounts, cost of goods sold, purchase orders, vendor lists, and more.
Square Cash (see review) is a direct peer-to-peer cash transfer service that is linked to a user’s debit card. Square Cash sends payments via email and smartphone and allows for free transfers of funds between users. The service is not targeted at business owners, but they may use it to make payments outside of a business setting.
Square Capital (see review) is a merchant cash advance program that can be activated from the dashboard in the Square Register. Square Capital allows merchants to receive a large upfront cash amount and then pay that total back to Square over time with a fixed percentage of their daily credit card sales.
Additional Square Offerings
Square has also recently launched a virtual terminal, an order-ahead app called Square Order, an online invoicing feature called Square Invoices, an online scheduler called Square Appointments, and an offline processing mode that enables merchants to capture payments even when their internet is down.
Square Review Key Points
- Sales & Marketing: Square is extremely transparent about its simple pricing model, but merchants may not receive proper advance warning during the signup process that they are at risk of having their funds held.
- Costs & Contract: Square charges only 2.75% per swiped transaction or 3.15% per keyed-in transaction with no monthly fees, annual fees, or long-term contracts.
- Complaints & Service: Square has received more than 2,100 public complaints and offers only limited phone support.
- BBB Rating: Square has an “A+” rating with the Better Business Bureau and has received 1,685 complaints in the past three years.
- Rates & Fees: How Merchants Got The Best Rates With Square
Related Post: Square Alternatives for Android Devices
Response from Square
Are you with Square? Add your own voice here!
Square Bottom Line
Good Entry-Level, Questionable for Real Businesses
Square is definitely on the right track with providing an easy credit card processing solution with no long-term commitments and no monthly fees. The service is proving to have some major drawbacks for higher volume merchants, though, because of murky fund holding policies and poor customer support. It appears that Square is best suited for individuals who have an occasional need to accept a credit card payment, such as babysitters, flea market vendors, or small retail and restaurant businesses. The service does not appear to be a good fit for merchants that either have a high volume of credit card sales or that sell high-ticket items.
About Phillip Parker
Phillip Parker is a former merchant services sales agent who believes the industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. He created this website to help you avoid the bad players, save money on fees, and to get peace of mind with your merchant account. If you would like to help support his work, learn more about our cost reduction service. We can evaluate your statement, tell you exactly how much you're overpaying, and then help you dramatically reduce your fees with your current credit card processor. Looking to switch instead? See our list of the best merchant account providers.
Schedule a Consultation with Phillip
Square worked fine for my small business for over 5 years. Then all of a sudden, a month ago, they held all of my deposits. When I investigated why, I found a form online that said I needed to “verify” my business account. I filled it out but it kept saying I needed to provide more “documentation”. The instructions are not clear as to what exactly this is. I provided a tax code-but still no deposits. I emailed many many times and got auto responses every time. I tried to phone many times but you can not speak with a representative without a “code”. I couldn’t get a “code” because I needed to “verify” my account. And round in circles as naseum. The one time I did get a response back from one of my many emails, “Fred” finally gave me a “code”! However it was “invalid” when I tried to use it to speak with someone about my account. This was by far the most frustrating and possibly the most illegal business practice I have ever witnessed. I know I signed “agreements” with Square when I started with them, but I never would have imagined that they could keep a months deposits from me and that there was not one live person to help me with the issue. I would discourage every business owner I encounter that is looking for a system such as this, to never ever ever ever ever do business with Square. It was convenient, but very over priced compared to other systems, and worst of all there was absolutely no customer service at all. None. Zero. In fact I am still wondering if there are actually any live people that work for Square, or if it is just a “completely computer run” system ??? Do not use Square when there are so many others with actual customer service, to choose from.
From The Editor
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Horrible & Unreliable service. Cash App/Square Inc. took $700 from me & my husband account 7 weeks ago, & it’s still Unresolved. Please Note, neither me or my husband authorized a transaction at all. Square couls not explain how this happened. Not one person has contacted us, & the emails from Square, Inc (aka Cash App) that promised to get put our money back, stopped a week ago. Both our banks advised us never to use this app because of these problems from many others. This should be illegal, but we will be included in a lawsuit that comes from this.
From The Editor
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Did two transactions thriough Cash/Square those transactions were supposedly refunded…my bank has no records of the refunds I have been trying to get my refunds back since June 14 I have written numerous emails with all the information that had been asked by them of me still no response back no money no anything I will never use them again And I advise you to do the same
From The Editor
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Square is used by the ER Electronics store in Leesburg, FL. On May 22, this store sold me a reconditioned iPhone (which had to be ordered) for $493.69. The charge went immediately onto my credit card. On May 26 the store could not obtain the iPhone and they gave me a receipt matching the sales receipt of 4 days earlier, but with a minus sign on amount. From 5/26 to present, 7/2, the ER store said they notified Square of the return and told me the amount would be taken off my credit card. This has not happened. Each time I contacted the store I was told that Square would remove the charge. Poor service.
Someone hacked my account and I can no longer log in. I can therefore not reach customer support because you have to log in to get a code so you can call support. The only other way is to send them an email, which I did, but apparently they will answer in up to 24 hours. Meanwhile, i’m freaking out about who’s using my account and what they’ doing with it. Unacceptable!
Unfortunately the support team at square is very poor. They make assumptions and recommendations based upon those assumptions. Such as they assume you have not followed suggestions for resolutions. Sent me for a software upgrade I already had, assuming I had an older version. Unfortunately I have received no help from square at all. To call you need a code and they run you in circles, no code.
The support is for the simplest of issues and no real help if you have an issue that requires more than basic operation. I used to recommend square but can no longer do so in good conscience. Use square at your own risk!
Horrible. Would not accept customer payment. Returned payments. Poor communication
Called the day before to verify maximum transaction amount, was told $50,000.00 as they have posted, the transaction was $7650.00 they deactivated my account without completing the transaction held the money and charged the $210.00 for the transaction they chose not to complete. They need a class action suit for deceptive and misleading practices, all in favor👍
From The Editor
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I’m with you on this one Brian, I thought about filing a law suit, these people hold funds for so long because they get money from That and they don’t even send a notification to let you know the account will be deactivated or a warning At least.
From The Editor
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Negative, I wanted to help my daughter with her rent so I sent her a one time payment of 300.00 through square cash . Unfortunately since that time over 25,000 has been debited from my bank from square cash without my approval… Looks like bank fraud to me. No way to talk to a real person to resolve this, they demad you give personal info ( hello) to resolve problems. This is a shit – fraud company, report them and never use them
Hold funds over time and with no reason of telling why
We have tried to work with Square to get our account corrected. So far, they have yet to return our customer’s money and we have yet to receive it. In other words, they have our money! You cannot reach them by phone. I was considering using this form of payment versus VISA for our business (lawn/landscape/tree business) but after this trouble, forget it. I am happy to pay the 2.75%. At least the credit card companies are not thieves.
We are having great difficulty trying to get a refund to a customer
i purchased ice cream and said i didn’t want a receipt. my sister calls me and said she received a email with my purchase. how is my sister receiving my receipt. why did they send it to her. we dont share email address. what if my information went to someone else. the store manager or owner didnt care. it was baked bear in bethesda. so upset.
It sent my X wife of 8 years ago a receipt a few months back. Now it is sending my x wife receipts from my moms transactions using a completely different card. Crazy!!!
Exactly the same for me. I send a receipt for a transaction. That person does not receive the receipt. A different strange person calls me furious that I have sent them a receipt and they have had no charge card what so ever for 5 years,…and now they are receiving a receipt for someone else card and someone else transaction. Lots of wasted time, energy and frustration and lots and lots of back and forth to figure out. Finally a rep said,..” oh sometimes that happens and disregard.” Grrrrrrrrr
From The Editor
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Square is the worst company ever. If you own a company, and are looking to process credit card payments, be careful of this company! They allowed me to set up an account, and once i collected my first payment from a customer, Square held the funds and requested all sorts of hard to get documents to verify that i was a legit company. I am easily verifiable by a simple google search, which clearly indicates hat i am a Corporation, fully licensed, etc. These practices hurt my operations and almost put me out of business.
Beware, this app is a scam it sucks,unprotected. I sent money to an individual and they literally told me they weren’t going to send me my product,and there’s nothing I can do about it I contacted square they said there’s nothing they can do it’s unprotected once you send your money it’s over the seller does not have to refund your money does not have to send any product and you’re out of X amount of money this app is terrible, this company Is terrible. It’s a scam and there’s no protection stick with PayPal at least your money is safe.
Earlier this month (May 2018) I was a victim of fraudulent charges using Square accounts. I have been in contact with Square for two weeks now by email and have yet to get a satisfactory response from them (I can’t find a phone number anywhere). They don’t seem to understand payers are customers too. I see 19.2 Million results on Google for fraud + Square, so I don’t seem to be the only one experiencing this problem.
I’ve been doing business with Square over 5 years and apparently they put my money in the wrong account and are holding saying I need to fill out form I put my federal ID # but they want an EIN # which I have no idea what that even is. Please call me 812 454-8812. why up till now have you made my deposits but now you can hold it. This is outrageous!!!
I too am having problems and I don’t have a business. All I wanted to do was get my information fixed. Whenever I purchase something through a vendor using square it offers someone else’s phone number and email for the receipt. This concerns me but I can’t get a required code to talk to customer service because I’m not a merchant. I’m asked to sign up for an account, tell them about the business I’m supposed to have and answer personal questions about myself like phone and email. I spoke to my credit card company and they don’t know why another name is associated with purchases from square. I hate companies like this! It’s like trying to get something fixed with Apple and you can’t unless you schedule a phone discussion so they can validate your complaint before helping you because you can’t actually have a legitimate problem unless they agree you do and verify you’re worthy of talking to someone that can fix it. I’m sure after reading all of these negative reviews it’s really a poor ran company. Overlook the cool app and flexibility of taking payments and see the flawed business practices people. Stop using square.
Not customer friendly. Poor presentation of customer information. Hard to use. Will again use a merchant that uses this system. Merchant may be rest this square system is not
Square is not user friendly at all. I had to search for their phone number on the forums as it is impossible to find it on their website. Finally talked to someone set up a meeting, changed around schedule and never got that phone call. Waited 1.5 weeks for someone to email me back after countless efforts to try calling them (which you require a code but only if you are a client). Ended up going with another company just because of that reason.
Everything was going along just fine until squared suddenly determined that our transactions were high risk. They permanently deactivated our account and put a 90 day hold on the funds we had. No customer service. Had to refund the money back to the customers and use another service to get our money after 45 days of no help at all.
I agree with other complaints. This ap is now run by techies who think we are all techies too and don’t need some real help getting answers by at least Chat if not by PHONE! The site keeps saying I am in Canada, which I am not. It will not show my “code” no matter how many titles I pour through. No one will take a call without a call, and I wanted to purchase one of its programs. My dashboard won’t register anything, so Forget it! SQUARE management is forgetting that as slick as they get technologically speaking, a competitor will be better at it!! Without the ‘personal’ touch and human response, why would I stay with SQUARE??? No purchase from me today. Horrible company breathing too much San Francisco high end air.
HORRIBLE service! Cannot get a phone number to call to get help. I just signed up with them a month ago. They withdrew $1500 from my account, no explanation. I emailed, and they said it was a chargeback from 2010. They emailed me this answer, and said case was closed. However, I never had an account with them previously! And I cannot reach anyone to help me. I have emailed over and over. AND can’t get a phone number and “code” to call into ask for help. Horrible company!
Limited customer service/support. Unreliable devices.
Square is not a friendly place to do business at all. They held and hold alot of peoples money for 30 to 90 days depending on what the issue is. There should be a law against companies like Square as they dont help businesses, they hinder them.
I agree 100% that Square may not be for everyone. They are holding $776 of my funds for 90 days because I forgot to change my Debit card number associated with my account after I completed a transaction with my client..
I had not realized the mistake I made until after I completed the transaction. So I put the correct info, but they would not transfer the funds to my account. It should not have been a problem since they have all banking info.
The client sent me a deposit towards a purchase, she was not presence so I sent her an invoice for the deposit..
I contacted square and they offered a chance to explain via email. I sent them my ID, bank statement, and my business LLC information. I also gave them contact info for the client transaction.
But to them that was not good enough, so they deactivated my account and sent an email 10 days after they keep telling me to check my email for instructions about them keeping my funds for 90 to 120 days.
I always question what they are doing behind our backs with the money that they hold.
I can assure you that the money is not just sitting there waiting for them to send to you in 90 days. The money is being used to benefit them.
At the very least common sense will tell you they collect interest on it.
If you dig deeper you will find that they are hiding information form the public about the money they get to keep for extended amount of time. They do not tell the truth. They tell you what they want you to know.
Until someone questions them or sue them, then they will pay attention. Im one of those people who will challenge and ask the questions.
We have rights… For that reason I will leave you with this.
There are many things in the seller agreement which can be considered “illegal”. Holding money for so long does violate banking laws, however, it is a grey area that needs to be cleared up in court.
There are many lawsuits currently for companies who use these practices of holding your money. Unfortunately, most settle, and usually the results are kept confidential.
Im going to exercise my rights
It’s a scam! Got the account twice, they cancelled them with lame excuses, once cancelled you can’t reach them by phone anymore only email and if you have money on the app, good luck! They will refund it maybe in 6 months unless you cancel the transaction and they refund your client! Biggest SCAM around! Be aware
I would not recommend anyone with a business use square they will hold your funds and keep asking for Documents about your clients or customers. I have sent over everything they have asked for a million times but like always they want more and more info I will not be using square again they are giving my business a bad name with all this holding funds and some customers I refund them back and they give me a check or cash because of square don’t use them they don’t deserve our business.
HORRIBLE! No customer service, no phone number, email takes too long to respond. I can continue on and one, but stay away from this company.
what a useless bunch of idiots these people are! I signed up to get the reader and talked to them in person and was assured I could put the account on my website through godaddy. Not the case, they wasted my time and now I have to wait to get a payment device from another company that actually knows what they are doing. There tech people are the most useless idiots i ever dealt with!
I am a reseller for GoDaddy. You can use Square with the services. I have not had a problem with them as of yet. Most my transactions are in person.
What other company you’re using?
Square is a very simple, very easy to use system that provides quality point of sale but very limited inventory control and accounting system integration support. If you only have a few items for sale or are not tracking inventory it is ideal. Fast up. Easy. Low cost. Low fees.
If you have a lot of inventory items or SKU’s … it can be problematic. Also the service and support is …poor. The contactless and chip reader tools are convenient, but break … which is odd for tools with no moving parts …. they are only covered for 30 days and in order to get any support you have to remember to keep your email from square from your initial purchase (regardless of how long ago it was) because without it they can not confirm or track your purchase.
They are nice, but essentially useless in the support area. It is honestly cheaper to just buy new hardware than it is to waste … hours of time on the phone with support to be told that they can’t confirm your $46 equipment purchase so wont replace the unit.
You don’t need proof of purchase or your order number for a warranty exchange. Simply go to https://squareup.com/shop/hardware/us/en/return, select the warranty option, and enter the serial number located on the card reader. The warranty is good for a year; returns/refunds are only 30 days.
I had a Square Credit Card Processing Account that I used 3 years ago while working for a company called iCracked. Suddenly, I began receiving collections calls from Square Capital saying that I took out a loan and never paid it back. They have the another email address for a different independent contractor and a different name as the authorized user. They refuse to even verify the Tax ID or SSN that the credit was issued under. Their records are completely inaccurate and it sounds like fraud on the part of Square Capital and/or iCracked.
Square took an 18,000.00 payment from my customer and refuses to give us a dime. these folks are criminal!!!
They are keeping my money to
Iam having the same problem! $1500
Years ago I had a Square account. Then medical issues and unemployment hit me bad. Last week I re-established a Square account. I got a sale for $971 to teaching some insurance agents for securities exams. Later that day it was cancelled and I issued a refund request.
However, 2 – 3 years ago I had an unpaid refund and owed Square more than the $951. They denied the refund to my client, a Regional Office of a Major Insurance Company, and placed two demands so far on my bank account. Twice they sent me an email to make arrangements to pay the past balance and twice I responded with offer to clear up the debt based on their selection of terms. Payment monthly was offered first time, same as well as 50% of any sales coming in.
I got an email back saying the refund was denied to my client of this week, and that I should pay him back with cash or a check of mine.
They confiscated the funds and have bounced now twice on my checking account. The first demand they put in the full amount as well as had my new customer’s money in their hands. I never received one penny from the new customer. It was never sent to my bank, just absorbed by Square.
I have an inquiry in to a consumer rights lawyer to determine if they broke policy or law confiscating the money from my new customer which should be refunded.
Why would a company tell me through customer service they are processing the refund and then the same day go after my bank and absorb the new customer’s money to satisfy my obligation?
I just lost a major client and income stream thanks to that action by Square.
Terrible customer Service I do not recommend using them and you would not be able to contact a human.
I had been a customer of Square for 3+ years and no problems, no chargebacks, only happy customers. I own a small convenience store and also make sales at local flea markets. I mainly sell novelty items, food, spices and knives. I was doing fine until I added the knives to my website then BOOM, Square terminated my account without any notice and no appeals. I have been without credit card system for now without a week.
Biggest piece of shit app. Can’t even get in contact with a real person. They keep pulling money out of my account and i can’t get hold of anyone to discuss it. Shittiest company I’ve ever worked with. Never again. Im telling everyone i know to stay far away from this shit show!!!!!
I’m having the same problem
Square is holding 10K and will not give it to me. It has been almost 6 months on one deposit that is being held. RUN FROM THEM!
Could not be more displeased with Square. Do NOT purchase! The hardware goes out as often as you have to replace a car charger. When your whole business is down because you cannot process sales, they make you purchase new equipment from a 3rd party vendor. Once you’ve spent another $400 they send you a warranty claim so that you can send your stuff back, before sending new hardware. All the while you’re left with nothing.
We processed a $16,745.38 transaction with Square, Square then informed they couldn’t support the amount, therefore, a refund was issue but, that did not stop Square from withdrawing the funds from the client’s account. That was 13 days ago as of today Square has yet to deposit the funds in our account or refund the client. They are holding $16,745.38! There has been no email responds nor is there a number to contact. This is the worst situation our business has ever been involved in all thanks to Square.
They are holding almost 10K of my money. One is from about 6 months ago now!
Do NOT get involved in this shyster company! Customer service sucks. You can’t get any information out of “customer service”. I asked to speak to a supervisor and the ditzy chick said she doesn’t have one. I said who hired you, who signs your checks, who schedules your hours, etc. she wouldn’t tell me. They processed my deposits for a while and then out of the blue, with no warning, they refused to process a job for me. No reason, no explanation, nothing. Then they told me I can keep processing payments thru them. WTF? Why would I take that chance again? My client is pissed and I might lose an $80,000 job because of these Aholes. And they won’t even tell me why. No transparency! Stay away because they treat people like shit!
Received an email receipt from square for a POS purchase. I did not provide an email, my credit card company does not provide any personal information. This is unauthorized use of personal information
Contact info VERY difficult to locate on website, phone number is useless–msg goes in circles “Check our website…”. Website requires an account (I don’t have–and they are NOT getting my personal info). This is as close to a scam as one can get while staying on the inside of law.
F- Joined Square in Decembar 2017 company bank account was verified by Square in December, received my Square strip reader in early January. Processed my first transaction on January 24th by entering the card info into the computer payment accepted, everything seemed fine but amount never transferred into company bank account. Waited a week as clients money needed to pay for products they ordered. Payment never received contacted Square and they replied account deactivated. As such could not call(deactivated) to find out why as this was my first transaction. Square Email response was after through review deactivation stands(still no reason why?). Was able to get refund back to very unhappy client who wanted to know why and I still don’t know why. Dealing with Square is very Kafkaesque when most you need to talk to them there is no response only you are deactivated.. Funny thing my other store uses Square and have had no problems, but I would stay away. Something is wrong with their business model.
DO NOT EVEN THINK ABOUT USING SQUARE!!!! LOOK AT THE COMPLAINTS!!!! GOOGLE WHAT THEY DO TO PEOPLE!!!!
I own a small handyman business and my transactions vary from anywhere around $10 to $500, yeah thats it. I’ve been using the square app on my iPhone to process these transactions and now they’re holding a little over $500 of my money and wont process the transactions. They have already had me refund one transaction that was o$500 because they wouldn’t pay it so now I look like an idiot and unprofessional to the customers because I had to explain to them why I refunded their money to their perfectly good credit card and I have to ask for a check or cash. Nobody uses the either anymore and they now look like well if you can’t get your credit card acceptance right why would I trust you with my cash. I painted a ladys house who was nice enough after me explaining that Square needed this gave me a copy of her ID, and a copy of her credit card (front and back) and told me to have them call her to verify the transaction. I provided all this to Square. Including everything in the world that I can muster. I can’t get my money but more importantly my business that relies on word of mouth because I am really really small maybe two or three jobs a month small. Squareup.com(Square) advertises that there is no dollar amount limit to swiped transactions and that they will have the money deposited within 24 hours. This is a LIE!!!!! Here is their reply to one of my emails to them:
For payments that haven’t been deposited (generally in the last few days), you may consider having your customer pay you by another method (cash, check, etc.) and refunding the payment(s) back to the original payment card(s). The full payment amount will be returned to your customer. Refunds can be issued within 120 days of the original payment date. To learn more about issuing refunds, please visit here.
We apologize for this inconvenience, but our decision is final.
So I requested Square refund MY money to the customer. Even though I already painted her house so somewhere between here and 4 months she may get it back. Then she may pay me in another method after that. But she will never use me again and she will never recommend me to anyone else. This is just so damaging to my business. Before I got this lovely response from them they had me fill out a lot of useless information, from invoices to ads I placed. I gave them copies of my ID and bank statements and just basically sitting somewhere on this company’s computer is my entire life story. I sent them so much information. My question is this… Why would I have to split transactions if there is no limit to swiped tranactions? And why don’t they have a number for customer support? It’s like pulling teeth trying to get a response through email from them because they aren’t in any hurry at all!! Save yourself the stress, headache, business loss and anxiety!!! DON’T USE SQUARE!! This company is RIPPING EVERYONE OFF!!! Please read the reviews Google Square and look at what people are saying. I wish I would have.
Also they toute am A+ rating with the BBB. But I filed a complaint with the BBB and I am looking to file with the California AG about the BBB who gives them an A+ rating with 94% Negative reviews and over 1600 un resolved complaints? Who does that. Now I dont trust the BBB anymore!
I have been waiting 3 weeks to get money back from a merchant who failed to deliver my product in a timely manner. I put in a dispute with square card and they are not responding to VISA or the merchant who says his funds are on hold. The funds seem to be in limbo. No support or customer service seem to be standard at square card. Why it takes them weeks to settle a charge back is beyond belief. Especially when the merchant agrees he owes you the money.
Square appointments is going from bad to worse their time zones is all messed up causing double booking. It has been a month that I have reported, on March 13 the online booking calendar changes from PST to PDT not only is it causing my clients to book an appointment and then it shows on my dash broad as an hr earlier. pulse recurring appointment aren’t showing as booked causing double booking.
Yes, Square has really left a major gap in accuracy here. The site directs me to go to the Canadian site. I do. I specifically went to two representatives to get my end of day time exactly how I set it up. That being two very complete discussions and both never took the time difference from US to Canadian causing so many problems as with time differences. I ask I ask I ask why are our numbers not balancing out. Finally after 4 reps,….one knew what they were doing and pointed out the time difference. I am on the Canadian site which it directed me. Why is this so difficult and why do one of 4 reps knowledgeable about the different time changes. Daaaaaaa
From The Editor
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If you are looking for a cheap payroll company, Square is one of the cheapest. You get what you pay for! They messed up my taxes and would not take responsibility! They told me to file amendments because that wasn’t part of the service! They are difficult to communicate with. There is very poor customer service. You can’t get a straight answer because none of the employees really understand payroll or taxes. They have an automated system. Press the wrong button and you are screwed! Their platform has a lot of bugs in it and I had 3 major issues during the 6 months I used them. Overall, I would pay more for a more legitimate payroll service. They suck!
I was recently contacted by a stranger that let me know for about 2 years he has been getting my receipts sent to his phone. After 2 years he was able to track me down and let me know. I have tried to contact square to get this resolved and there is no way to contact them? no phone and I am not a customer of theirs. I buy things and my information is sent ot some random person!!!!
your business is a piece of shit, I am tired of having my business be declined with your company, I have had a business working fine for over a year, with customers here in MD, what the hell is your problem alll I want to do is charge my customers. I hope noone ever uses such a terrible company such as you.
After a year of successful use of Square we ran into our first issue with their equipment after a Square update. It has taken over 10 days and we have had zero solution. All I get from the technical department is a run-a-round. When they finally agreed to send us new printers they sent then ground so I had to wait a week to get them. When they did arrive they too did not work. This is not surprising since we knew the issue wasn’t with the equipment but with the app after it upgraded. Square has continued to charge me for every credit card processed and has offered no concrete solutions. One of the things that surprised me most was when a technical support person told me that they are not able to send anything overnight. So if you sign up with square and something breaks, plan to wait at least a week to get a replacement part and chances are that won’t be the fix. If you are contemplating getting square, contact me first. I am now looking for a new service provider and POS option.
VERY Poor company! For absolutely no reason they “Deactivated” my account! And there is nobody to talk to, no customer service to call..they don’t have ANY phone number on their website then I Googled their # and got a recording that says you need to go back to the website to ask for a “CODE” to talk to someone ( who puts their “Customers” through this crap?!?) so I do this, and the website says “Your account isn’t “eligible” for a code”! I’m like “REALLY?!?!?”
So, in short, they screw your account up buy deactivating it THEN hide when you try to call! Yeah, business people don’t need this kind of service. Will give my business to their competitors. This company is TERRIBLE!
My stolen credit and debit cards were used on square. No signature required. If not for bank security this may have been a needless complaint.
These folks are cold and will shut you down with no notice and will not accept phone calls
Terrible Customer service, boiler plate response, always blaming our equipment. No real person to talk to asked the same question in 10 emails never got the right answer.I had recommended this app to the person paying me and even she is totally upset with them. Nothing but bad reviews. Looking for people who had a bad experience with Square and maybe even lost money or caused grief in your life for a class action lawsuit. You can contact me by replying.
They are a terrible company that needs to find out about customer service and how to treat people. They have lost a lot of business because I deal with business people everyday and would have referred them easily… if they had any idea what helping your customers meant.
If you are a small business owner and are looking for a point of sale system to accept credit cards. do NOT use square. I was at a market and all but one of the credit card payments I accepted that day NEVER showed up on my sales report. When I called square they said they did not see any such transactions and if I had indeed taken those payments, which they had no proof, I would have to call each customer (are you kidding me) and have them re run their cards. So if my clients were charged then square kept the money. If they weren’t then I gave my products away for free thanks to square and was told that 90% of the time it is user error because the user submitted it as cash. So they also called me a liar because I was the one processing the payments and was told I entered it in as cash not credit card even though I did it the same way for all transactions that day and only one charge processed. I wonder how many times they have kept my money in the past and I didn’t notice it. DO NOT USE SQUARE UNLESS YOU DONT MIND IF THEY KEEP YOUR MONEY
I would join a class action suit except the only proof i have is the word of me and my mother as they have no record of the transactions. Isn’t that convenient.
I ordered a Caviar gift card for my daughter-in-law for Christmas and she didn’t receive an email from them to redeem it. I am frustrated because I am only able to communicate with them by email and I need to talk to them. I have tried to straighten it out multiple times over email, as has my daughter-in-law, but it is now February and it still isn’t resolved. The customer service leaves a lot to be desired.
Square is continuing to bill me automatically after I have canceled my service with them, and i can’t reach them to resolve the situation because i am no longer a customer with a customer code!!!!!!!!!
They deactivated my account by email, with $35,000 frozen. No reason no phone number no nothing. Please anyone outthere help me out and tell me what I should do. Thank you all. The biggest SPAM please people don’t use SQUARE
Sam,
I am so sorry to hear about your problem with Square. My business was bankrupted in 2013 due to them doing the same thing to me. The Ohio AG didn’t even help me because I was the business owner, but they were available to file felony charges against me due to my clients not receiving their products. I couldn’t even get Square to return their money. The emails back and forth were exhausting. When I signed up I gave them all of my info. When I demanded a phone number to call regarding them deactivating my account, they suddenly said they offer all complants via email only, but if they could call me I had to give them a telephone number and EXACT time to call. So I did, I sent an email with 123-456-7890 . Now to anyone that had any sense at all they would know that was not a good number, I thought I would play their game. About ten minutes later I get another email stating “Kimberly, we aren’t able to get that number to work” – I knew right then I had been had. Wishing you the best in getting your money.
HORRIBLE SERVICE NO ONE TO TALK
For more than 3 days I had try to comunicate with square by phone and by email, to clarify this issue of a suspended deposit of my payment and it has been imposible. I am very dissapointed with your bad service. No number to call, no person to talk, no chat, no nothing. It is very frustraiting that you have my payment and you dont act fast. And there is no service at all. Horrible Service its not reliable!
I bought something from someone using square and never received my item. I try finding a way of getting my money back but they don’t have a place for me to do that. That’s not fair they get paid and we don’t get out product. I will do paypal from now on square s**ks.
Square reader has to be the worst company for customer support. If you need help you have to log in and request a customer number just to talk to someone. Not only are they not open on weekends, they can’t seem to get there accounting right. I gave them my account number for my business and they deposit into my personal account. How did they get that information I don’t know? Square reader is the worst! Do not pay for instant deposits if your a member of a credit Union. Everytime I paid for instant deposits they never came instant. My credit Union don’t recognize them. I use U of M credit Union.
California’s Song Beverly Act forbids requiring an email address to get a receipt for a sales purchase. I made a cash payment, requested a receipt and was required by local business to give my email address which they gave to Square who sent me a receipt. Square has no phone service and I want them to remove my info from their database.
This is the biggest rip off Square sucks they steal your money and try to shut you down after collecting your money .. RIP OFF DO NOT USE!!!!
Square sucks there is no way to contact them other then the bullshit email nonsupport team’ They have held my money’s since 12/28. Do yourself a favor find another company to use because square is in it for square not their clients.
My boyfriend decided about a year ago to sign up to process rental payments through Square. Up until this past month he’s had no problem getting his money deposited into his bank account. However, this has changed. Square starting withholding all payments processed in the month of December. We have made many, many attempts to get this problem resolved. There is no phone number to call. We have sent a total of 9 emails to no avail. This is the worst customer service that I have ever experienced in my life.
I would not recommend this service to my worst enemy.
Square is awful. They decided to permanently deactivate my account because more than 2 comsumers used gift cards. They deactivated it on Thursday. I missed ALL SALES CHRISTMAS WEEKEND!!! I am all online, this is my busiest weekend of the year!! I am going to have to close my business. I tried to withdraw my money but they are not letting me. I am a single widowed mom with a daughter in college and one in high school. No one has responded to my emails and they said I don’t have access to call. When I call the 800 number they ask for a code, which I do not have so they hang up. I am not even allowed to post on the community threads. I needed my money for Christmas, I am in the negative at my bank and getting charged more everyday. Who has a number I can call? Why is this happening?
NO Customer service. Square shut down our account with no notice, no explanation and is holding onto our clients money. This is FRAUD. If you are closing the account in spite of us following every directive to the letter then have a PERSON available to explain why. Square is apparently allowed to keep our clients money and get away with theft!!!! Our clients think that they have paid us. I will not go on and on as plenty of people before me have had the same experience. This is not a good company and I am surprised they are allowed to get away with what they do. If I stole people’s money I would be charged and sent to jail. Square is allowed to hang onto other people’s money and apparently does not feel compelled to explain themselves. We followed Square’s instructions, did all that was asked of us, (and more) had our account shut down and our clients money has been seized. We cannot run our business with no payment, Square should be held legally liable for fraud. BEWARE OF SQUARE.
$5 billion company. No one to talk to.
I have 30 years experience running a retail point of sale and dealing with banks and merchants. I have never seen a company that takes in 100’s of millions in revenue and has no phone support or decent client customer service. After using Square for 1 year without any issues, no charge-backs and no complaints, they suddenly shut down my account. When trying to obtain the reason for closing the account, they sent an email that reads:
— “Thanks for following up. We understand that this can be a frustrating experience.
Unfortunately, our decision to deactivate your account is final. Due to the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. For further information about our policies, you can review the Square Terms of Service on our website. Again, we apologize for any inconvenience this may have caused.”—
So there is no explanation and no reason given as to why the account is suddenly shut down.
Square inc. is a PUBLIC company and it is traded at NYSE under the stock symbol SQ with a recent valuation of 5.4 Billion Dollars. A Company at that size should be held liable for making the life of small business owner a living nightmare, deactivation of account and holding funds with no reason could be devastating to some business owners, specially when the payment was for service, not a tangible product. With so many complaints, it is time to file a class action lawsuit against Square inc.
Such lawsuit is likely to end with a large payout to all victims of sudden deactivation and funds withholding.
Andy I am with you! I can not access my money, no one responds. No phone number Square single handedly destroyed Christmas. What do we do?
I agree completely. Class action Lawsuit!
Very hard to get a fast response from square, processed a charge 6 days ago …. no money , every day when checking get message “sending that day” day keeps changing. Have to loose these scum bags. Costing me money.. not helping my business.
Their 3.5% plus .15 cent does not add up to what they charge you. THEY DO HAVE HIDDEN FEES!!!!
After many years 100% problem free, out of the blue Square falsely accused our business of running personal cash advances and summarily deactivated our account. We attempted to resolve the issue numerous times. Their responses were boiler plate if they responded at all. They lock you out of customer service and their forum too. Enough to make your blood boil!
Don’t trust Square. They really don’t care about their customers.
The negative reviews for Square surprised me. I’ve been using square for a professional services business for several years and would give them a solid “A” rating, perhaps even “A+”
They are in my view significantly better than all other options I’ve explored to receive cc payments. I’ve tried another cc processor w/out monthly fees that charged more per transaction and put several day holds on my funds. With square I have ALWAYS received funds promptly. I also have been courted by other credit card processors (calling, emailing, etc.) but everytime I compare the annual costs (their monthly fees, some with terminal requirements and most charge a premium to accept Amex) Square costs me less to process.
Now I offer professional services in a brick & mortar location, don’t do any funny business and probably am “low risk” in terms of cc transactions. I wouldn’t at all hesitate to recommend Square to others in my line of work and in fact do!
Hi Arden,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
I guess that’s your own luck. They are holding onto my customer’s money for 4 months, with no explanation. I ordered the products for my customer using my own debit card. Those thieves called squareup are holding onto my money for no reason. I did everything that they asked, even sent them a copy of my driver license. They stink, their odor is riding up their custmers’ nose…
Things you can do:
1. File a small claims lawsuit and let Square know you’ve done so (you can do a bigger one but it’s a big hassle and much more expensive) Do it in your area so they have to come to you. Their legal counsel is Hillary B Smith. This can usually be done on line quite easily.
2.File a complaint on line with the Federal Trade Commission. Holding Funds without notification of a non-client is Bad Faith Breach of Contract and it is my contention that they are using these funds for their own profit/interest…etc. When you are a publicly held company, this is a big no-no as it could affect their year end earnings report.
3. Call or write a reporter. I wrote a bunch yesterday and have an interview Monday morning. Make noise.
4. Let Square know you have done all this. I can’t promise you’ll get a response but boy, I sure did.
5. If you didn’t know this, you can return funds from your deactivated dashboard to your client’s cards immediately without a hold. They won’t tell you this until you get ugly.
6. Remember you do have power and collectively we have more. Have a good holiday and let’s make change together for a better 2018.
Thank you Susan, I am following your advice. I am beyond shocked how many people this is happening to. Square has permanently deactivated my account because more than 2 consumers used gift cards. They deactivated it on Thursday. I missed ALL SALES CHRISTMAS WEEKEND!!! I tried to withdraw my money but they are not letting me. Everyone is going to know about this. Class action lawsuit for sure.
the thing is i was notified i could refund customers however the customers have already got the merchandise they ordered and all items are being used by said customers. they shouldn’t have to return items because we send our products all brand new, and square refuses to give our money after providing tracking for all our customers
Susan do you have an address for the small claims lawsuit for square? They shut me down yesterday and from what I’m reading I need to get on this quickly and be prepared if my funds aren’t given to me.
It turned out that they have a CT company here in California that is there legal representative. I had to serve them instead of Hilary Smith. I had to call the court after trying in vain to file against someone in San Francisco. I don’t know where you live, but call your local courthouse and find out who the rep is for Square. They had a stack of paperwork against them here and the clerk had to wade through it. Don’t forget to get proof of service – I hired a company to do that. My question – under what circumstances would they have given the money to me after the 90 day hold? Presumably none. By waiting, I would have been out merchandise and money. Since I’m deactivated I’m technically not their client, but I have proof of payment to them over months..so, nice client service, there, Square. Second question; Are they making interest on held funds? And do they report that in their year end report? Third question: why not just decline the purchase since you have the power to do so? If the sale is questionable, they should question the sale. Fund holding is NOT in the terms. Stop referring us to terms in which your own actions are not listed. Lastly, I’d like to refer everyone to Authorize.net with whom I have built a great relationship and whose customer service is top drawer. I am thrilled with them, and if you are looking for an alternative check them out.
We used square for the first time today for a rather large deposit. I received the verification email and sent all requested documents, but now I’m wondering if I should just issue a refund and be done with it. I’ve read that it can take 60 days for the refund to reach the customer. How can I do it immediately like you did?
I have been in the retail automobile business for 35 years and never encountered the utter nonsense that those clowns perpetrated upon my company. it almost cost me my job. The held up 69k for three vehicles for 30 days. I was under intense pressure to get the money. They deactivated my account refused to speak to me, said my only way to communicate with them is by email but never responded. We finally received our money but Square is anathema to me now. The biggest joke of all was after we received our money yesterday I received an email from a woman telling me my account has been permanently deactivated which is hysterical if they ever thought I would do business with such an unscrupulous company again. I closed my reply to that womans email with ” I feel sorry for you to be working for such a bunch of thieves go be a stripper it has more dignity.” With my apologies to strippers.
I had the unfortunate problem of being affected by a server bottleneck with Square. During a recent small event where there were a few [8] merchants selling their wares we all started having issues with cards being processed. Transactions were timing out. This was not a WiFi or Internet issue as other apps and web pages worked very well. During one transaction at the point the customer began to sign for their sale the screen went back to the register. Since the transaction was approved and the customer began the signing process it was apparent that everything likely worked out well. While the customer wanted to be sure and checked her bank app, I tried to view the transaction summary on the Square App – it timed out, repeatedly. Seeing that the transaction was pending with the customer we agreed that it did go through. Being in a tricky situation where I could greatly upset a customer and others around me which would be disastrous, we rested upon trusting her bank. As it turns out the transaction was cancelled by Square so I immediately reached out to them to report this issue and attempt to salvage this sale. They took 9 days to respond with a very pedestrian first level tech support answer and did not address any of the information provided. In fact the response was far off topic. I immediately replied and 8 days later I received another tech support response, at least on topic but not directly related to the specifics. I again immediately responded and a day later received an email telling me to contact the customer. Now, I would have done this by now if I was allowed to see the customer’s information. You have to pay for their marketing services to be able to see customer information, I use another service. Responding with that detail I received a response some days later telling me the customer was contacted and I may expect a response. Well, no word from the customer and giving them 30 days to respond I decided to follow up with Square and stress the point that this was a system failure on their part and can be documented by others to validate. All I received was an automated response that the case was closed and I need to open a new case. Square likes to blame the end user for their limitations and failures. They refuse to be cooperative and helpful. I am no trusting their chip readers any longer as the failures seem to be more related that device. To continue to use their services I am at risk of more transactions going unpaid and presenting a very unprofessional image to customers by having to question their cards. Square took too long to respond and did nothing but point fingers at me in place of jumping to action to help. I am out money and time dealing with them and feel that they don’t care. I feel that these situations need to be made public and Square should be required to track and report publicly system integrity issues as they happen. All of this is not small business friendly!
OMG!!!! I have lost so much money in sales that magically disappeared. Just terrible. Square is not concerned. Hank, the customer service manager,…(can you believe it) does not care. He was so busy trying to get me off the phone he offered me to refund the 60 for the piece of garbage chip reader. Also 2000. in fees to compensate. Now, somehow, miraculously,…that credit has disappeared with an (noreply email) saying,…….”It is now in sales (that being $50. compensation when I was led to believe it was 2000. in fees. Big difference. Mr wonderful Hank. Did not want to answer my calls, did not answer my email,..and just shoved the issues of…………….where are my sales and why are they not registering when I am getting prompted to enter the card, get pin and signature,…complete sale…..only to find it was not recorded. Tech letter I was sent said, “all sales were captured”. What a bunch of morons,…it was not the sales it captured that is the issue,……it is the sales that disappeared when I followed all the prompts to signature and pin and done. This is a major financial company and …………they do not care,…sorry,…and “move on”. with no answers. But when I was told to,….”move on”,..twice by customer service reps,..I just about fell over. Still no answers and point the finger at me. I lost thousands in sales that have disappeared. So much time, effort, frustration and anger. This is how a customer service manager deals with a very uncomfortable situation. Terrible!!!!!!
From The Editor
This Post Might Help: How to Avoid Fund Holds With Square
On September 3, 2017 I used my bank issued debit card at a store and got distracted and accidentally left my card in the card reader. When I realized it, the store was closed. The next day I checked my account and there was a Square One transaction for $300. I called the store to ask if my card was there and was told that it had been turned in to the office by the cashier who checked me out at the register the day before. An employee there who has a business on the side and is a Square One merchant swiped my card and transferred $300 from my account to hers. I filed a police report and the employee was fired from the store. I printed a copy of the receipt that has her name, address and phone number. It also shows where she forged my name. I have spent hours searching Square One’s website to get information on how to report her. Since she committed fraud using her Square One account, she should be deactivated. I just want to make a report but it is impossible to get any information on their website as to how to report a merchant for fraud. It seems that you can only speak to a customer service representative if you are a merchant.
You need to contact your bank and explain the detail of this fraudulent transaction. Square generally won’t be able to help you, but your bank should be able to backcharge the fraudulent merchant.
Square was really great for a while, and then all of the sudden they stopped releasing my money! For over two months I have been trying to get released over $4,000 in sales (30 transactions) and there is no way to call anyone, I just get e-mail replies that there is something wrong with one transaction, they won’t tell me which one!! I can not even get an address to serve them for small claims court! They are the worst!
Like almost everything, they started very well … now it’s a very bad company.
I have an animal rental company for parties.
One of my clients, after I made the event, reported that he had not done the event. We provide all the documents that certified the realization of the party.
Square, withdrew the funds from my business account and informed me that they were in hold (the funds were withdrawn) after two months I was informed that the customer’s bank had given the reason to his client and therefore my company lost the complain .
They’re really nothing professional. I will cancel the account
Square is a good service until you need support
Almost Impossible to get any one on the phone.
You are required to login to get support. But if your issue is a problem with logging in, you are SOL. If you do manage to get any kind of response its an email days later asking for additional information
Square is hold on to my funds. My first two transaction was fine. Now after my third sale, my funds is pending. I received a email stating my account is under review. And my funds will be on hold or suspended until my account is verified.
I would be happy to supply normal verification documents e.g. licence, abn numbers etc but they are also saying they need a bank statement showing transactions and a copy of my customers invoices, links to my social media and name and contact details of my customer and they are effectively holding my earnings as ransom until I comply.
I own and operate two companies and I’ve never heard of such request. I wouldn’t recommend using square for business. Especially after this huge inconvenience.
I have the same issue this week with a sale being suspended, pending submittal of bank statements. Square suggested I do a refund to customer since I would not provide the bank statements. I issued the refund. And now need to look for another processor.
That is exactly what we are experience! It’s been going on for 6
Months! A nightmare!
I opened my account in June of 1016 and was quite excited.We are an excavation contractor and this account would allow me to tap in to a customer base I had yet to tap. I have one builder that we work for who only wants to pay with a credit card plus any private home owner wanting to do some work around there property who didn’t have the money in the bank up front. Sounded great. However, it did not go smoothly. Out of the 6 transactions that we made using Square the deposits were usually held up because they needed more info on the the customer and more info on the our company. it’s always the same builder that paid with the card. We had 6 transactions all from the same guy. The last transaction went smoothly and I was thinking finally, but a few day later our account was permanently disabled. I contact customer service by email because that is the way they do it and I was told by email that my account was disabled because I broke a rule in the user agreement. They apparently decided I was the customer charging to my self as a cash advance. This is despite that fact there are bank records and I even gave them the phone and address of the customer but I was told sorry for the inconvenience but our account is permanently disabled. I would not recommend the service as it was completely a waist of time and effort.
I found out that my samsung s8 note with not work with any of the readers. Even though they say they work with the dongle plugged into the end of my phone either the chip reader or the swipe reader to not work. Please update your customer support to reflect this. Also, their bluetooth stand alone reader won’t work.. Don’t spend the money if you have this phone.
Is there a legal option we could take to go after SQUARE.com? Based on so many complains and hold sales proceeds, no way to communicate to Square, no explanation why, isn’t it SQUARE can be considered as an online scammer victimizing small entrepreneurs like us?
Out of so many hold funds they are keeping, I believe they are plundering using their policies to appear it is legitimate for them to hold our money. I think there should be a recourse we can take to hold them criminal liable for using our sales proceed as their own funds. I think they should have civil liability to us for disrupting our business flow, they should not only return of our sales proceed but also for pay damages for cost our money there are using.
SQUARE deactivated my account and hold $1200 sales proceed last April 26 2017. I did so many follow-ups with them, asking why and how in the last 6 months. I waited patiently for zero answer until now.
Good thing I have other merchants., I was able to stay afloat. I only tried them with a few transactions. Yet despite of what Square.com did to us, we still delivered to all our clients who paid via Square. We did not made what SQUARE holding on to their payments as an excuse not to deliver. We did not allowed our clients to be affected and absorb the cost of products and delivery.
Therefore what SQUARE is holding as our sales proceed is a legitimate hard earned money due to be remitted to us based on our user merchant agreement, I think based on law, and based on what is ethical business practice.
I am exploring legal option, I want my money back, and I want them to stop victimizing unsuspecting small scale businesses. I want all the small merchant’s money returned with compensation for civil damages. Maybe a class action lawsuit will be more damming, maybe they will stop their unlawful practice, allowing an account to be open, accept significant number of our payments then DEACTIVATE. I think it is their MO and the internet world should know.
Anyone who would like to come together and go after SQUARE for our money hold with them, please get in touched with me, I am now coordinating with a lawyer. My own claim $1200 is very small, if we can come together and share with a lawyer’s fee, talk to many bloggers to call other attention, then perhaps our odds against this financial giant would be better.
I am Eireen Diokno Bernardo – please google me for contact.
They are holding a LOT of money in my case and they are not even a bank. I have a merchant ID from my bank and these were bonafide purchases. Same story as the rest of you. I filed a claim with LA county courthouse. You can only do small claims or arbitration according to the contract you “sign” when you use Square, but I’m doing it for the principle. Furious! What are they doing with all this money? Seems like adding to their bottom line for the fiscal year end, earning interest, etc. I’m calling business reporters today as well. These holds are just absurd. Return the funds to either my buyers or to me – if you drop me, you have no right to the money for any length of time.
So in agreement with you, I am going through them, they are holding my money since November. I provided all the info they requested and 2 days later, they deactivate my account and told me that they will release my money after March 18, 2018. Now, to me, this absurd, I never heard of any nonsense like this.
Square is hold on to my funds. My first two transaction was fine. Now after my third sale, my funds is pending. I received a email stating my account is under review. And my funds will be on hold or suspended until my account is verified.
I submitted document required, such as EIN number and last invoice of transaction, I did that, and my funds is still pending with no response from several emails I sent. Now there saying they need a bank statement and a copy of receipt from my supplier.
I’ve never heard of such request. I wouldn’t recommend using square for business. Especially after this huge inconvenience. Now I’m unable to order from supplier, due to my funds being held. Again no one has yet to respond to numerous emails. Nor can I contact them to speak with a team member.
I have filed a lawsuit. In their terms, however, it says you can only do arbitration or small claims, which are so easy to do and you can do it on line in two seconds. File the case in your zip code so they have to come to you. I would also contact the Federal Trade Commission and let them know the pervasive nature of these holds, and the fact that Square does not let you know, by any form of communication, that you can actually return these funds to your clients and ask for another form of payment. I found this out last night after telling Square that I had filed suit, contacted the FTC and that I have an interview with a reporter on Monday regarding this issue. If they are reporting earnings with the funds held or even just the interest on it, it could be a staggering sum, changing their year end earning number and altering their stock price. This would be of interest to the FTC. Since the terms disallow class action, we must all file small claims and kill them will a million little arrows. Please file, write them and let them know you have done so. Also, let your web design company know so they are aware of the problem.
I have informed Walmart Corporation that your company is holding the funds for a catering event I already performed for them. Obviously they are not happy. Please everyone do not sign up with square
The worst and most complicated software to reconcile your books at the end of the month. I don’t know how they came up with such a complicated system.. Does my head in every time. Hours and Hours of work just to reconcile one month’s sales. What The….? Have to find something else. Shame…because the reader works quite well. Can’t believe I’ve waste my money on this system. Frustrated and Crying….:(
Ripped me off $462 of my disability money. I sent two transaction which they told me went through successfully. Days went by neither account received their money. So I signed onto my Square account and they had deactivated my account for no reason. This money is my social security income!
I’m someone with a small business who would love to begin offering card payment. I wish I could use Square– but the thousands of complaints have put me completely off doing so. It’s very telling that no one from Square has bothered to come here to attempt any sort of damage-control, at all. Even more suspicious, is that the USA BBB gives this company an “A+” rating in the face of so many disputes & complaints? I’d be looking to see what connection the people at Square have with the BBB. Something is very fishy there….
This is an incredibly unprofessional and frustrating organization to deal with abd we’ve cancelled our account. We were a new user of their online payment processing service and experienced some customer issues with getting the correct information input to process their orders. The Square service people tried to work with us to figure out why our custoners were getting cards declined but in the interim another department slapped us with a verification demand that asked for financial information disclosure that was invasive and inappropriate. Trying to get the two departments within Square to talk to each other and address the problem was impossible. They have a disfunctional organizational structure, customer is wrong attitude and supervisors who are hiding from customers. We are taking our business elsewhere because there are options even though they may be more costly. We do not recommend anyone use this company’s services.
10 stars for this amazing product. I have a small quilt shop and occasionally participate in quilt shows and sell fabric. I ordered the Square chip reader just prior to a show. The instructions are simple and I used it immediately after taking it out of the box. It was already charged. I had no problems and couldn’t have been happier. I highly recommend this product.
I’ve gone through hundreds of negative comments about this company and then i came across yours. Obviously, u just got lucky.
This company is a nightmare!
They are still holding 3,000 and they also deactivated my account without notice. It’s impossible to talk to an actual human being!! Oh, But rest assured, I will not stop fighting. I will get my money back, even if I have to get ugly.
DO NOT USE THIS APP, square is quite possibly the WORST way to take orders online. I had a huge job come in $4,500 for a photography/videography job for a wedding and I took the credit card over the phone. The charge was held up for over a week for a “verification process” where they had me jump through hoops to get them the information about my business they were asking for. I did and got them everything they asked and after week 2 days before the wedding, they finally came back and said they “BELIEVED” it was “POSSIBLY” a stolen credit card. I called and asked them if it was actually reported stolen or if this was just a guess, they said they couldn’t give me any more information. So I refunded the order with them and almost lost the job. They I sent a PayPal invoice and the customer paid it online, and PRESTO, the payment was made, no problems, it was not a stolen credit card everything went through just fine. They really put me in a pickle and I lost money having to make last minute travel reservations after I got paid since they played this verification game with me for over a week. The sad thing is that I have been with square for over 4 years. NEVER AGAIN!
I liked using Square at first, but it turned out to be a disaster. I was happy with the way they deducted their portion from each day’s deposit, instead of being hit with a huge withdrawal for fees on the first of the month, as with our other processor. Square had cool features I was considering trying, like employee timekeeping and payroll. Then I had a couple of chargebacks and Square immediately closed my account, would not let me log onto the dashboard to dispute the chargebacks (which were bogus) and would not go to bat for me about the chargebacks. There is no way to contact them by phone if you are not a customer with an open account. I had some funds due from credit cards run the day they closed the account, and they never deposited that money in my account. A month after they closed my account, they sent me an email saying I had won a chargeback dispute, but they are holding the money in my account, and it will never be accessible to me. If I win on the other chargeback dispute, the same thing is going to happen, and they will be holding about $3,000 of my money. They claimed that they would hold any money for 120 days, but it has been longer than that already. I would strongly recommend any business from using Square. There are other convenient apps available. Also, I did not realize that the high cost of our bank-based card processing company provided a much-needed level of fund security that apps like Square don’t provide.
I am in the middle of the same complaint everyone on this page is having with Square and that is you can’t get to customer service. I was for no reason “deactivated” after just having signed up. Of course they waited until I had a transaction occur for $3953 that they said they would put into my linked bank account even though I had be deactivated and it would take 1-3 business days. Shortly after I was told that they would be paying I received this letter:
Hello Onil,
One of your Square accounts is underfunded due to failed chargeback-related debits associated with another Square account. Your balance owed on the underfunded account is $ (5,775.93). As a result, these funds have been debited from your Square Account to recover the disputed amount.
Square’s Payment Terms allow Square to offset any obligation you owe us against the balance of any connected Square account see Article 16 here. As such, we’ve exercised our rights to offset your liability for chargeback-related debits from the available funds in the connected account.
We appreciate your cooperation in this matter.
Regards,
Joanna
Square Recovery
I have never had another Square account and have never had but the one transaction. They not only took the $3953 but still say I owe them over $1900 more. I have tried to contact someone to alert them that this must be fraud but no response from Square. All I receive are form letters saying that someone will get back to me within 1-3 business days. This all feels very shady. What I don’t understand is how do you let me download their app and use it for a transaction before reviewing my credentials? In my case I provided them bank statements and government documents that legitimized my business (a private chef and events company) and then for no reason they deactivate me. To me this is like being approved for a mortgage, moving into your new house and then being kicked out a few days later because the bank decides your credit isn’t worthy. It’s a little confused and ass backwards,.
Now what to do? Feeling very desperate and without options.
Sold my crafts at a Christmas fair December 2016 and $180.00 in sales were never sent to my bank and Square has no idea where the money is……………… Almost a year later, still no money
WORST COMPANY EVER!!! They withdrew $5000 from my account for a complaint that they had from 2015! I didn’t own a company in 2015!! Nobody there can answer one of my questions and I have called 3 times! They keep switching me from person to person! And when I finally get someone they say “I don’t see what you see” Huh? So in the meantime they pull $5000 out a day and I have to call my bank and prove that they are pulling for a dispute that can’t possible be mine! So frustrating!!!!!!
I give this company a F-. I have never signed up for an account with them but I received an unrequested email from them to confirm linking of an email address for a website I administer which I never signed up for or requested. I marked the email as junk and blocked the sender.
No customer service. Very poorly designed web site. No interest in serving their customers.
I didn’t even get a chance to use my square before I found out I had been deactivated. I signed up about a year ago and my checking account was verified. I have several jobs that made having one of these seem like a good idea. I buy storage units and sell the items at various places, I have a dog walking/pet sitting business and I am also starting to do essential oil classes and vendor events. It was during one of the essential oil classes yesterday when I found out I was no longer active. I swiped the card and I was told to sign up. I tried several times finally had to have the customer write me a check. When I was able to get to a PC and sign in I saw a pop-up that said my account was deactivated. I tried to post on the community boards but it tells me to pick a board but doesn’t allow me to do so. Can’t call them when I emailed all I got was a generic thank you for writing us response. If you’re going to deactivate people maybe you should give them an idea of why and the ability to remedy the situation.
We got the square reader for our business and it was problematic from the word go. The chip/swipe card reader is flimsy and difficult to use when inserting/swiping cards. It’s fiddly to get the card just right and the slots get dirty and can’t read the cards. It needs constant charging to get any functionality out of it but ridiculously has to be unplugged from the device to charge. Meaning you have to plug it back in each time a customer needs to use eftpos which creates delays and frustration. All in all a pretty useless. DON’T use this product.
after Ipad update my passwords were wiped and in the middle of a craft show I couldn’t sign in. I tried to reset my password and couldn’t remember security question. I THINK IT SUCKS that you can NOT GET A HUMAN on the phone without a code. CAN’T GET A CODE unless you can SIGN IN!!!! I emailed support and it says 1-3 days before someone will contact me. What kind of business is this? Makes me want to stop using this. I had to turn away customers for 2 hours until i just signed up with new email to use it.
Just by looking at all the negative reviews, you get the gist of how this terrible company is run.
After three days, they arbitrarily deactivated my account, I had sold less than 1k and no disputes. They stated that what I sold was against their terms, which, as I told them, is a lie. I went through their prohibited item list and there is absolutely nothing remotely close to what I sell.
Stay away. This company cannot be trusted.
Glad I found these reviews. I just signed up today. I need a reliable service for my business. I’ve had a merchant account for 7 years with no issues. Won’t switch to square after reading this page.
There capital has fallen way short in my book they just started lending businesses tons of money loan after loan then one day out of the blue they begin lying to business owners with bogus emails about being denyed new loans after they have paid off several already with bogus things like you have to many accounts, you have business liens, and the more crap I read the scary part is at this point is my customers information at risk with all the scamming going on with the square capital! They have lied to millions of businesses with bogus reports about them and why can’t they just be honest there is no more money to lend folks! SCAMMING is bad business. Face the reality I think square is in for big trouble! They can’t know liens and to many accounts and stuff like that they don’t even require a ss number to process these loans! Stupid on there part yup but sad for the business who trusted square! So sad to think I trusted them with everything from loans, payrol, taxes, credit card acceptance, advertising, gift cards!!! Everything and to think I loved the company now with so many doubts!
the worst no service whats so ever this company should be closed down asap do not use them
I’ve been with Square for almost 5 years , all ways been a good company to work with .. i think they are one of the best out there … no complaints here !!
It’s actually quite surprising they only have 2000 comments and 1500 BBB complaints given there are over 2 million active accounts using Square every month (and that’s as of almost 2 years ago; surely more today). That’s <0.1% of customers being affected and complaining if they all complained in the same month. Of course the other companies have a lot less complaints…they have a lot less customers. I went through their account review, followed their advice (https://squareup.com/help/us/en/article/3961-account-review-frequently-asked-questions), provided my business documentation right away and got on with my business. They cleared my account within 24 hours. It was pretty easy. Makes me wonder what is going on with all of these other "businesses" that have no business documentation and aren't willing to provide when asked what they'd have historically needed to provide up front?
Hi Lloyd,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Don’t worry you will learn soon… By that time it would be too late for you.
Once you have enough money or dealt with one of their untrained support monkeys who decided they want to cancel your account (with ZERO reason), no way to contact them, no way to get your money that may still be in their dirty hands, well.. at that time you will change your mind. They are unreliable, not trustworthy, arrogant POS providers (piece of s.. is what it stands for).
While the app works nicely, why would you trust a company with such a shady practice as described in thousands of complaints? Just because Millions of flies eat shlt does not make it any tasty…
Square is not a bank. I, and probably many of the other merchants here, are verified by their banks already. My bankers went through a rigorous verification process with me and so I had no idea that a processing platform would even have the right to HOLD funds after deactivating me. Either work with me or don’t, your choice, but if you are not working with me, you can’t hold my customer’s money. That is theft, plain and simple. Do I think they are making interest on this money? Yes, I do. Leave verification to the bank. Do your job and move on. I’ve taken legal action, and BTW, this part of the plan is nowhere in their agreement.
my account is ALWAYS in review and I have lost countless customers for not being able to get supplies for their order in time. Instant deposit never works and even if they say that same day deposit is available, it’s a lie. Because of square and my trusting square, we are stuck right now and can’t leave to get supplies because we were told we would have our funds at 5pm today, instead I get an email to verify my account FOR THE 5TH TIME… And now I have to wait AGAIN for the funds to post to my account. DO NOT USE SQUARE.
My company has been set up with Square for several years. I sell parts in the manufactured home business. I don’t use Square often but do need this type of card service. The problem is i opened s new bank account and closed my old account. I can’t get Square to help me set up a new bank account. I need to actually talk with a person on the phone.
I am a wedding planner and am planning a destination Anniversary, the groom made a payment of 3,000 to go to the venue, Square has placed it on hold and won’t explain why, They requested many things from me like contract with Groom, my ID and they also requested three months of statements, although I sent them all the info requested, they say I have to wait for the review which has taken 4 days and they are still telling me that it is in review. There are no Supervisors on the floor or managers, customer service is rude and they hang up on you. They stated that if they return the payment it will take ten days. I ended up loosing an account due to not paying the venue on time and the couple loosing the room. I recommend that no one uses the service, since you can’t even get ahold of them over the phone unless you pull up a code from their website. I was using this service to help my clients make payment with ease not stress. Bad Company to deal with.
I am small business owner. My customer wanted to pay by credit card,i used Square,this company asked me to send my bank information,my bank statements,cardholder’s authorization form and etc…I sent all information,they don’t answer the phone,they sent me letter,the same letter which they are sending to 1000 of people .Here is the letter:
Hello Ella,
We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.
For further information about our policies, you can review section 36 of the Square Payment Terms.
We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.
If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)
Refunds are available within 120 days of the original payment. To process a refund, log in to the Square dashboard.
There is nobody who is responsible for Square transaction,they are scam! They charged $5,925 from credit card and since june 20,2017 holding it for no reason.Refund process as they said will take 120 days!!!!! I am going to hire an attorney! People,beware of Square!
I believe this is a sam agency as I could not reach anyone by phone. I noted a charge only CC, simply listed as Books and Greetings, square up.com /receipts.
Normally, when a person sees something not really all that familiar, one can call and verify the action. They actually force one to register a customer code on line.
I don’t want to be their customer, I do not even think they should be in business.
Square up.com does not permit that, there is no way to speak to a human and such a business or site is simply open to fraud. Companies should not be allowed to function w/o any way of verifying who they are. It should be illegal, hence I consider Squareup and illegal, risky business enterprise.
Horrible experience. I am a small business owner who makes handmade scarves. I only sell at these big sustainable events. I was at the Green Festival event in New York. A customer, named Maria came in when it was shutting down, negotiated hard with me and brought a bunch of scarves, The amount came to $250.41. She disputed the charge. I have a SIGNED RECEIPT. Square is supposed to cover me for $250. The didn’t. They said because the transaction went over by .41 cents, they cannot cover part payment. The customer planned this of course. I have a signature and she disputed it. What kind of a bank does refuse a signature receipt??? Please stay away from Square. Pretty pathetic customer service too.
Square closed our account without any notice. Completely non-existent phone support to find out what happened. Now they owe us thousands and are ignoring our requests to find out when we can get our money. Completely unprofessional and borderline criminal behavior.
Absolutely the worst company in the world to do business with if you have an issue that is outside your control. Meaning, Square discontinued my service without any explanation. I have no idea why my account was permanently discontinued. I am a legal entity and have been in business for over 20 years. I switched to Square because of the mobility capabilities. All Square provided me was a copy of their terms sheet….I think they do this in case you decide to try and file a class action suit. Per the term sheet, you cannot be a part of this type of suit. Basically, per their terms sheet, you can’t take any action against them.
BTW, I think I am more upset over the fact that our government allows this type of legal bullying against the little guy. Also, I don’t understand how BBB can rate them A+ when they have close to 1400 complaints….BBB should be ashamed….
Having same all that, what is that famous quote? “He who has the MONEY has the POWER and Rights the Rules”…..This is the world we have created and right now, Square has the Money and Power….
I would encourage any business looking for a mobility solution to look elsewhere….Square is not worth the headache…….
I used Square in 2012 when I started a small business. Using it to process payments while traveling was very useful and I was satisfied with the service. Where the company really falls down is if you have anything go wrong and need to fix it. The customer service the company provides is horrible. Were you to have an issue with your Square account and wanted to try and resolve it or get help from the company, things will quickly go poorly. All support is offered by email. Don’t believe me? Try and find a phone number or someone to talk with, you won’t be able to find anyone. All of your customer service will be provided over email and with a new person almost every time. This was my experience anyway. To make a long story short, I left my company to my business partner and went my separate way. There was a mix up and my social security number was not replace with the business tax ID by my partner. Three years later, I get a note from the IRS saying I owe back taxes for a 1099 generated by Square to me that was never sent to me. It was taxes owed by my old company. At this point I have tried for about three months, over email, to fix the issue and Square has been terrible. I have provided all manner of business and bank records and they have still not issued a corrected 1099. I am going to have to end up going to tax court. I had to get a tax attorney to help me. I will never do business with them again and if you think you will ever need support or help by using a payment processing product, I would look somewhere else.
Ian
I had a very bad experience with them, I set up my account and I had a customer pay me, then they came back saying that my account was deactivated after my customer had made a purchase. They held my money, and they’re saying that they won’t deposit it until 90 days later. That is riduculous, I reported them to the bbb.
They stole my kid’s forty dollars and don’t have any number to contact them. I tried to email multiple times and it says “sorry there was a problem”. Thieves.
With the multitude of small business owners fuming over the unethical business practices of Square. Here is your chance to do something about it. Please sign the petition link below with the WhiteHouse.Gov and let’s get this company to pay attention! It will take ton’s of people signing this to get action, here’s our chance!
Business owner in Atlanta, Ga.
https://petitions.whitehouse.gov/petition/over-site-and-regulations-needed-governing-credit-card-processing-companies-such-square-inc
In 30+ years of business experience, Square is the most horrible service experience I have ever had. Upon first transaction and verification process, they decided to deactivate me and hold large funds for 90 days! worse yet is you can’t reach anyone to discuss reasons or release of funds. All I get is automated email messages and I’m helpless. I don’t wish that for any business. Beware!!
I wish someone had an advice how to handle.
People keep sending me money through this app, but I can’t access. Can’t access support. Awful.
Square is horrible. The customer service is the worst that I have ever seen and their funds withholding policy is very shady. I personally spoke to a representative at Square and informed them that I had an EXTREMELY large transaction to process, $30,000 to be exact. The representative assured me that the transaction is not unusual for them and that there would be no holds placed on it. After that reassurance from Square I processed the transaction and less than an hour later I received an email stating that my account has been permanently deactivated and that they could’t give me any details as to why. In addition they said that they are going to hold my $30,000 for 90 days with no explanation. I immediately tried to call customer service only to find out that my customer code had been revoked and my only way to communicate with them is through email. It has been 24 hours and I still haven’t heard anything back from them yet. This is borderline criminal and needs to be addressed immediately. For a small business owner like myself this is extremely detrimental to my business.
These people are unscrupulous. Try running two transactions for 60k for equipment and then being deactivated. All the same as other posts no one to call and once they deactivate they refuse to even allow you to speak to them. I work for a small business and i’ll figure it out by having my customers decline charges and pay me in another manner but what a cluster f*** ! I don’t know how they have gotten away with this for so long. we are talking a lot of money holding onto peoples money..the interest must be staggering if you hold several million for 30 days. If you read any positive reviews it is because they wrote it. Bunch of as we used to say scum bags. The owner who probably has a pious attitude at the country club is a dirt bag POS. We will be sueing
Square is a great concept and when it works it really works well. HOWEVER they hold money for what amounts to ransom. They make demands that you must responds to after they have YOUR money. Can’t call them, as they control that too. Can’t complain as that falls on deaf ears even if you can finally reach them. Can’t expect an answer to your email if you email them, as you will only receive an automated response. I’ve processed more than a million dollars with them in the past two years using six different accounts ( email addresses ) and for the most part, it worked. However over the last two years I had to watch the account(s) every day. That is right. I had to create multiple accounts. Every time they held funds ( they put the account on hold ) I created a new account. The longest I ever had to wait for my money was six months. SIX MONTHS for thousands of dollars that they had. One day I actually got a call from someone who said they were my new Representative. Ha Ha, I said. However this person got the long held funds released. Then he disappeared. I have multiple fixed location companies and they are long established, so the risk is minimal to square. On a moments notice they can hold everything. You can do nothing. That means for most companies the difference from staying in business and going out of business. If you have to use square, attach a debit card to your account, and for 1% more, transfer the money multiple times per day to your account. That limits the damage done to you if they place a random hold. However if you have a choice look for another flat rate company to process your transactions. Flat rate is simple and really does not cost you more. For decades I used traditional processors, with “low qualified rates”. Problem was that most cards don’t fall into the low rate category. Needless to say I don’t have time to review a 21 page monthly statement from the processor either. That’s why I tried square. Final thought. Until Square has real defined policies and customer service, avoid using them at all costs. Rated on a scale of 1-10 = Zero for customer service. 10 for a great concept.
Lots of choices out there. Try more than one at a time. Don’t keep all of your eggs in one basket. Steve
I too am one of the many frustrated people that have been mislead by Square Up. The business practices that Square has implemented board line on illegal.
From the requirements to establish an account to deactivating once a card has been processed and not withstanding the salt in the wound of it takes 90 days
to receive the money. I have reached out for 25 plus days trying to resolve a deposit not being credited to no avail. Customer service is a joke with no chance of talking with a live person.
I would like to know, who governs this type of business? Their practices need serious review.
I can tell you one thing Square, if I ran my business like you do I would be OUT OF BUSINESS and not requiring your companies headaches!!!
This is my complaint I sent to BBB – Better Busimess Bureau.
I do not know how this company still in business. I started using Square like a moth ago, the first week I did 3 transactions for 3 new customers, they locked my account and put it under review and send me an email asking to upload some documents to verify my business so I did, they lifted the hold on my account saying that was a one time thing. The week after I did 2 more transactions “2 new customers” they did the exact same thing. So I did provided them with all documents needed to fix the problem. Couple of days later I did 1 transaction for a new customer, next day no deposit… So I called them they said that it was a mistake that they will contact that department to take the hold off, a couple of minutes later I was in my account and tried to contact them to see if everything was ok and they blocked my call option. No way to contact them, only via email but this was on July 11, 2017 and no email or explanation from them, and they are holding $6k+ of my money. This needs to stop, somebody needs to hear us and take action… The collected their fees, the have their money and hold ours for no reason at all. Square can’t be playing around with honest and hard working people’s money like that. Scam, White collar thieves!
My experience is similarly bad. they deactivated me after my first transaction of $2,500 without any explanation and blocked my calls and I can’t reach anyone. I agree this has to stop. did you look into what we can do as violated consumers??
Reporting to BBB is a good idea and I’m going to do it. What else?
This is my complaint I sent to BBB – Better Busimess Bureau.
I do not know how this company still in business. I started using Square like a moth ago, the first week I did 3 transactions for 3 new customers, they locked my account and put it under review and send me an email asking to upload some documents to verify my business so I did, they lifted the hold on my account saying that was a one time thing. The week after I did 2 more transactions “2 new customers” they did the exact same thing. So I did provided them with all documents needed to fix the problem. Couple of days later I did 1 transaction for a new customer, next day no deposit… So I called them they said that it was a mistake that they will contact that department to take the hold off, a couple of minutes later I was in my account and tried to contact them to see if everything was ok and they blocked my call option. No way to contact them, only via email but this was on July 11, 2017 and no email or explanation from them, and they are holding $6k+ of my money. This needs to stop, somebody needs to hear us and take action… The collected their fees, the have their money and hold ours for no reason at all. Square can’t be playing around with honest and hard working people’s money like that. Scam, White collar thieves!
Don’t use square for your business it’s very bad decision
They acepted payment from scan and square no meke the deposit to your account
Very simple, made a sale on my Big Commerce Store, an hour later got a restriction and investigation notice asking for many things. I uploaded all requested explanations and documents and sent. Next day I called and was told everything looked in order. Two hours late I received a deactivation notice with no explanation and no appeal, final decision. Amazing did nothing wrong and nobody to talk to and discuss. They even deactivated their telephone number on my Big Commerce Dashboard once I received the email. You need a support number which did not appear either after the deactivation email. Very bad service and a reminder that anyone can be out of business in a matter of seconds with the flip of a switch. Scary.
I have just spent the last hour beating my head against the wall trying to get my money from SQUARE. It seems to be impossible. Can you please pay me in any other form. Cash, Check, Paypal. This is the worst app I’ve ever encountered and it has been agonizing.
My account said I had $180 which i assume is all from you for 6 lessons. When I tried to transfer it to my bank or my card it said my card # was wrong. It was actually correct and when I reentered it said I had no money and no activity. i tried calling them and was told by the robot I need a customer number. When I entered that it said it was wrong and I could retrieve that from there website under Customer Number. That did not work either.
This company has my money and wil not deposit it !!!!!You annotate speak to anyone !!!! So I’m suing them!!!
Square has held over $15,000 of mine for over 90 days. I believe this is borderline criminal. I do not recommend them to anyone. $15,000 to a small business is a lot of money and they have no right to do what they have done to me. I would never use them again for credit card processing.
I had a square acct for 9 mths, been in business 30 yrs. using a chase cc adapter. I sold a $9,500 ring & recd confirmation the sale went through, never cking my bank acct. Square put my funds in a holding area w/o notification to me. I found out 3 wks later when a ck i wrote toward the sale bounced. I called square (which means 40-55 min wait time) & explained i recd email conf of my phone call prior to sale confirming my account was fine for ring sale. Square said I need to supply several pieces of documentation…cust address, receipt & DBA for my business & i would receive a notice within 2 days if the transaction would clear. I also requested to speak to a supervisor & they said they do not have the ability to refer calls to anyone!!! FIVE days later I recd note they would NOT honor my sale. I had to go to an already difficult customer & return his $ & ask for diff payment. Customer already rec’d a custom made ring, making this a risky business transaction! I DONT UNDERSTAND HOW SQUARE CAN SEND NOTICES ALMOST DAILY PROMOTING THEIR LATEST UPDATES & SERVICES ON POINT OF SALE APP, BUT COULD NOT SEND ME A NOTE TO EXPLAIN MY FUNDS DIDNT CLEAR! They kept my $9,500 for a month, then denied the sale!
Actually square is stilling money from his customer. Allow me to say it like that , I used square to collect a payment of $4992.60 since May 18 2017 from one of my client for a project , the money was withdraw from my customer account , but square never deposited the money to my account. Square does not have a Customer service , horrible customer service.
The worst customer service in the history of customer service. Set this account up middle of May 2017 , haven’t been able to process payment as requested, took several bad reviews online to get customer support on gaining our customer code, even after getting a customer code to call the support # they are still unable to correct the issue for processing. This experience seems to be common with Square. I would not recommend a single soul on using this to process credit/debit cards.
Square could possibly be the worst company I have ever worked with in my history of owning multiple businesses. From the implementation, the entire thing was a disaster. Promises of simple solutions quickly flew out the window as soon as we signed up and began working with one of the multitude of millenials that square employs. The wrong equipment was sent twice which left us to pay for extra equipment to be able to have a functional POS for our opening. The “implementation specialist” that we worked with could not complete the implementation and actually told us at 8 PM at night that she had to go because she had a meeting to go to. Left us flat with a non working system the day of our opening.
After one year of being the sole communication point with Square from signing the papers to implementation (and after 30 minutes on hold yet again), I was just told that , the owner of the business, am not an authorized user on my account! Laughable and pathetic. Surprise! Square did not set us up correctly in the first place!
This company uses the “screw up first, apologize later” method of big corporate placating. The phrase “I do apologize for the inconvenience” is repeated like a broken record. It is almost condescending.
If you want to save yourself a mountain of aggravation, a load of empty apologies, lies, and from being patronized like a 4th grader AVOID SQUARE AT ALL COSTS!
I used my Square chip reader one day and the next weekend I tried to use it, it wouldn’t read a single card. I had to enter each card number by hand. More money for Square and less for me. I want a new chip reader but don’t know how to get in touch with anyone to get it replaced! I need this to work for my business.
Square up refuses to accept valid credit card information. There is no functional method of contacting customer support outside of signing up for an account. This method is a joke, their customer service is non-existent, and in the future i will no longer use businesses that utilize them as a method of payment.
Square is horrible. Out of nowhere and with 2 calls and emails to their customer service, no explanation (yes, literally an “I don’t know what’s happening”) as to why payments to my account are failing, and then for some reason they are blaming the 4 individuals trying to pay me stating that 4 instances of payments to me from people who make recurring payments to me all must have insufficient funds. Uh, no. The likelihood that 4 people who have paid me using Square each month for over a year would suddenly all have insufficient funds is low. The process for customer service is a giant headache headache as well – they force you to log in online, get a customer code by preselecting an issue through several steps online, then you call in, and are still put on hold until an automated message forces you to hang up and let them call you back after providing your number. There isn’t even an option for staying on the line – great customer service! Hold up to thousands of dollars with no explanation, and then make calling in to inquire about an incredible headache – nicely done! I’ll recommend you to a total of 0 people and ensure they run like a squirrel on hot asphalt in july from you.
TERRIBLE! I
I understand sending folks to an expanded style FAQ section for answers before talking with customers, but their service and practices are what is HORRIFIC about Square.
I run a remodeling business where obviously higher-end kitchens and bathrooms run 20K. After receiving a customer’s funds for a new project, Square decided to deactivate my account without notice and only by sending an email. I woke up mortified and was unable to withdraw the funds, but also not easily return them either.
Once your account is deactivated it is irreversible AND you no longer have ANY phone privileges. To talk to a rep, you have to have an account setup and a code, after deactivation you no longer are able to reach customer support over the phone. UM….You think that would be THE MOST IMPORTANT TIME to reach someone and find out the situation. NOPE. They send you into looping automated messages.
This basically stopped by business for a week and lost roughly 5K in profit because of this ordeal. SCREW SQUARE. It wasn’t until all of this happened that they are NOTORIOUS for issues related to deactivations, customer support, etc.
IF YOU ARE READING THIS RUN! Use Paypal, Intuit, ANYTHING BUT SQUARE.
First off, Merrell and everyone that has used Square or any other processing company for large funds, especially when starting out. You sit there and b*tch and complain how they lock your account for no reason. It might not be your reason why, but have you ever considered that its the customer is the reason why they do it. Banks advertise left and right for buyer’s to deliberately file disputes against sellers and they go about it saying oh your 100% protected. Buyers are the biggest scam artists when it comes to online purchases. So immediately they say, oh the only thing I can do is buy something get it for free and the only thing I have to do is make a chargeback? So the person files a chargeback who do you think the buyer’s credit card takes the money away from? Use common sense. And PayPal or Square or whomever is suck with a $4k $50k debt because of something you brought onto them. It was your item that was being scammed, it was your product that is being scammed, and whatever you did wrong was the reason why it turned into a scam. Now what procedures do you have to prevent you from being scammed. We listen to some sellers cry about being scammed, and then when we find out what they didnt do to protect themselves, like send a $1000 item without tracking or ship something to nigeria without using their brains or knowing anything about the precautions to take? So someone else should pay for a person’s moron mistakes and thinking?
Yeah Square does things that are way overboard. And what they do make them pure axxxholes. They are so interested in open your account that they know and dont bother to do the necessary steps to ensure that no one gets scammed. The only thing they validate is the zip code of a buyer’s credit card. Ok so ship an item to a PO Box address with the same zip code and then file a chargeback saying I didnt get it. Well the postal service only uses the zip code to validate, so they open the seller. Square is just as bad as Stripe if not worse.
They should put people on on a limit on how much they can process for a time period and lift those limits based on a person’s history nothing more. But Square is so concerned about seeing how many people they can get that they don’t care about anyone whether they are legit or not. Square operates exactly in the same scumbag fashion of these little wanna be payment services that are popping up all over the place.
There are no ISOs, Acquirers, Apps out there that is going to be the best for your business. All credit card processors make money off of the credit card transactions you process monthly. The best way for business owners to avoid headaches and process credit cards without any fear is to have a person that you can trust with your Merchant Services. When you have an agent who has your best interest in mind. He or she will explains your rates and your fees. There are rates and fees that can’t be lowered, only markups are negotiable. Last thing don’t be too quick to sign a contract without first read it or have a lawyer check it for you. Once you signed a contract with a processor you won’t be able to get out without loosing a arm or leg.
NEVER EVER USE SQUARE, It’s been over 2 F*king yrs since my account was deactivated & I still have yet to receive my deposit from Square, the money is still in my Square account when I log in says “Upcoming deposit” they told me it was a 90 day hold well B*tch “90 days” been passed, When I start a thread in Square community regarding my problem they’ve banned me 5x GIVE ME MY MONEY B*TCH
I had square and it went well untill we sold an engine for over 4,000.00 the customer put in a stop payment and I sent in all the proof of the order and the transaction but they were rewarded their money back and that was without them sending the engine back So they got a free engine. I couldn’t believe it that was theft by credit card ? and Square should have their customers back. they said it wasn’t their decision. anyone one else have this problem with them?
We have been using Square for over 5 years now, we love it!! We have never had an issue with them, I have been able to refund people by making a mistake entering the amount tendered and I love that I can send invoices by email. Square has a great program, Square Capital, to do a loan and is paid by percentages of your daily sales. Also, we plan on looking at the new payroll service. I love Square!
Hi Tracy,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Tracy is nothing but a BS artist. More than likely works for the company or loves to go to review boards and place contradicting information to get under the skin of people who have been ripped off. Tracy has no evidence except her own worthless statements she cant back up, if it even is a female.
The truth about Square.com is that they are nothing more than a con job company. They are so eager to sign you up, they don’t do the traditional work as a normal credit card processing company does, until shortly after you start using the terminal and then you get hit with them stealing money.
Square thinks they want to be the next PayPal so they will sign up anyone they can get their hands on. They will lock your account for any reason whatsoever. They will use any and all excuses possible to steal money from you. They dont know what your selling, they dont know what the transaction is for, regardless of the dollar amount, or your processing volume, these scumbags will lock you out of your money and disrupt your business.
The reality of running a business is that no one is on your side, everyone is out there to screw you over, from your payment processor, to thieve buyers to anyone out there. Credit card companies will allow buyers to steal merchandise from sellers and they make up every excuse possible.
With any processing company, especially Square, we strongly advise sellers NOT TO SHIP ANYTHING OUT UNTIL THE MONEY IS IN YOUR BANK ACCOUNT. Your only paid for an item only and only when the funds are physically in your possession. Regardless of what Square’s useless agreement says, you are until no legal obligation to ship anything out unless you are paid for it. If Square gets a chargeback, they money is pulled away from them and its their fault for any chargebacks incurred if they deposit the funds into your bank account.
Square will hold funds and then come up with more of their standard BS and say “well we’re holding the funds just incase you get a dispute from the buyer.” Well Square was the direct cause of the chargeback. And thats that reason why there is no phone support. The only way you get any one is that you have to have an active account, and they will not talk to you unless you log into your account and type in some 10 digit code.
Square will lock anyone at anytime for any reason. If they were so concerned about getting ripped off, then these idiots should take every application and research these people/business before they approve them and then steal their money. If Square is suspicious of a seller, then make the seller place tracking information in their account and prove the buyer got the information not lock a person up for something they didnt do. Understandable if a seller is starting to get alot of disputes from buyers then there’s cause. But these morons screw everyone over. The only thing you can do when Square steals your money is refund the buyer. At this point your reputation with that customer is destroyed. They will immediately blame you not Square for why the sale didnt go through, the customer will think your the con artist instead of Square.
Everyone should start filing complaints with the Attorney Generals office in Square’s home state. If they are allowed to screw sellers over, they will just do it more and more, until legal action is taken and they so called false untarnish image will have something on public record.
Square has someone using their service who stole my money through one successful attempt on my debit card this weekend for $600.00. Luckily I am poor so when they attempted a 2nd and 3rd transaction they could not go through for the same amount of $600 otherwise I would be out $1800 total. I tell them this and you think they would make an effort to contact the person who put through the charges? Absolutely not. They say I must fight with my bank. In the meantime, my bank will not fight until it settles. So instead of Square contacting the person to void the transaction before it settles they will wait until it settles and then handle. I am out the money since Saturday. I could alleviate a lot of the stress if they would contact the merchant and tell them to void the transaction or void it on their end. I don’t like when a payment method like this sides with their customer. Let their customer prove this is valid, which it cannot be, and void it accordingly. Mind you the only way I was able to contact them for help was through facebook messenger.
Square would not work with me even though I provided all the information possible to accept cards THE FIRST TIME. They had TERRIBLE customer service and I am completely appalled at the way they handle their business. Absolutely no one to call when you need help. They need a better system on many accounts
NEVER EVER PURCHASE THE SQUARE UP SYSTEM OR IPAD!! Customer service can ONLY be contacted via email code. ONLY after selecting the correct prompts that are BURIED under 1000 keystrokes. CUSTOMER SERVICE is misleading!!! Paid top $$ for latest Unlocked IPAD AIR. It’s DEFINITELY LOCKED. Even the carrier T-mobile can’t UNLOCK IT!
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Square violates privacy rights of purchasers by emailing receipt to unrequested third partie. When I questioned square they blamed the merchant (pure nonsense)When I said I might sue them their response—good. They clearly don’t care that they do this.
think about it, if a drug store used square and they emailed s detailed receipt of your drug purchase to a third party I think it would be a HIPPA violation not sure why they don’t care but they don’t
Terribly company. My whole business was shut down with no reason given. I was blocked from customer service, and they have not responded to any inquiries I have had. I am now aware of three other companies that they have done the same thing to. It is unacceptable for a POS service to just simply stop serving its customers without any explanation or resolution. It hurt my business, and they have literally told me they are not going to give me any more information or communicate with me further. Unbelievable.
This company is fantastic at taking your money and holding it hostage while providing little in the way to resolve problems. All it takes is one customer who made a large purchase to “forget” they bought something, place a dispute on the charge, and the money is immediately, with almost no notice, withdrawn from your account and held in limbo! When you contact that customer (and pray you are able too, because if you can’t that money is GONE) they have to provide something from the bank stating the dispute is dropped. Square provides 0 ways to have the customer confirm that the transaction is valid and release your money. Being a small business and relying on knowing how much is in the account to make purchases and fund expenses makes this product NOT WORTH THE RISK. They will not reimburse you for fees accrued while they are holding your money hostage and good luck getting any sort of workaround for them to have the buyer resolve this instead of waiting for that bank letter deeming the dispute is resolved, which can take a week or so from prior experiences. Do yourself a favor, avoid this product and the headache you will inevitable face from its use.
Used them and HATE THE RESULT!!!! BE VERY VERY CAREFUL! If you decide you are stupid enough to chose this company then please have fun losing money. 1 transaction cost me hundreds. In the FAQ for Deposits it clearly states that Square will not hold funds for any reason. They deactivated my account without notice and now are holding my funds for 90 days. I called them earlier today to see where my account stood after sending them information. I was told my account looked great and all my paperwork was in order. I was also told that my money WILL (not probably, not no) WILL be deposited this evening. Not 15 minutes after the phone call my account was deactivated. Now no one is answering the phone and I am not getting responses. DO NOT USE THIS COMPANY. If anyone is filing a Civil Suit I want to be a part of it. Thanks
We have to all somehow get to the bottom of this. They randomly deactivated my account and held $3000.00 and won’t talk to me. They need to be sued. It’s ridiculous and I don’t understand how this keeps happening to everyone and square is continuously getting away with it!
Square terminated my account with no prior notice, with no phone calls whatsoever and for no apparent reason. They’ve held me and my 1st square customer hostage by withholding the funds for an indefinite amount of time. No customer service and way to get that money except waiting awfully long. In the meantime, I’m supposed to deliver a service to my customer not knowing if I’ll get paid in the end and my customer is still waiting for the refund and will surely use someone else for the service. This is a pure lost of sale and a missed opportunity, on a big contract nonetheless! Proper nightmare this square, I wish they go out of business.
Although I’m glad this happened now so I know I need to use a real company for my CC payments
Terrible customer service! Rejected money that was sent to me for no apparent reason and could not even explain the reason for rejecting the funds after holding the funds for 24 hours. Then held funds from the sender for 3 days. Again, reasons unknown and after requesting an explanation 3 times, there was no direct answer. General answers from their FAQ section on their website. HORRIBLE. NEVER AGAIN. Please save your time and energy!
I totally agree. We were setting up our square account and my wife was trying to learn how to process payments…we had a couple of gift cards laying around with small balances (Under $9) and I did one to show her how it works, then she tried one and it was declined, we thought we were doing something wrong, so we kept trying different ways, keying it in manually, using a pin….always declined. As a result, Square deactivated our account, with no explanation, said it was final. I reached out to customer service and got a boilerplate response ” we already told you that you’ve been deactivated” a non answer, referring to terms of service, I can’t cour a hundred pages to find what their concern was so I asked them to explain….no response. They stink.
The worst. No customer service. Uses other peoples email addresses and transmits your data to them. Do not use unless you want all your cc info out there for all.
The idea is sound. However, this is the worst customer service I have ever experienced. And, 98% of the time. Not only do you have to pay EXTRA to have the money sooner, there is a minimum of $50 after fees in order to pay more to have the money the next day. This is my money. The fees are stupid. Second, debits come out of the payer’s account immediately, no matter WHEN the payment is accepted. However, if it’s on a Friday or Saturday, it won’t show up until Monday or Tuesday (if Monday is a holiday). This is ridiculous to me. Lastly, I have sent them message NUMEROUS times (at least 6 or 7 times) that went completely unanswered. I had to call them. I quit taking square because it was such a pain. I had to change bank account and sent multiple messages along with a notecard in my chip reader hardware return to please call me and not to refund the card on file. I made this request in various forms more than a half dozen times. What do they do? Refund the old account that I have no access to. I have to wait a month for a check to flipping arrive. Square “couldn’t do anything, since the money was already sent.” So frustrating. Worst service ever. Will NEVER use them again.
Square up PTY LTD is criminal organisation, that has set up a system to steal money, they can take your money and pretend you don’t exist.
The CSR are trained by Telstra and the waiting period on the phone is equally as bad as Telstra.
If you put your card in to a reader beware.
If you join and you think the money will be in your account next day. dream on
I recently opened up an acct
went through the “hoops” to get everything verified
1st order using this service was today
ONE PROBLEM …. WAS WARNED THESE AHOLES FREEZE TRANSFER TO BANK ACCTS
Sent me a bunch of more shit I need to have “verififed”…. This after sending me an email that was my banking info was verified and told that by their customer service over the phone last week
DO NOT USE SQUARE FOR INVOICING FOR YOUR BIZ…. THEY ARE AS BAD AS ADVERTISED
Really upset ?
It’s been 6 days and the $15,000 is still not in my account. My client confirmed the money came out of their account.
My niece used Square when I made a purchase from her small business. She now gets an Email receipt from every purchase I make from someone else who uses Square. I canceled my credit/debit card yesterday because I feel it is no longer secure. I now have to write checks and go into the bank to get cash until I receive a new card and new card number. I am glad it was a family member and she has been able to notify me when this happens. I will never allow anyone with a Square reader to run my card again. There is no way for me to contact this company and find out why this was happening.
I just received an email from J Nichols via Square and it has the last 4 digits from a Mastercard, the amount, an actual signature and an authorization code. This isn’t me and now I have this gentleman’s information. I just wanted everyone to know that this has happened to someone else, and this poor guy is a stranger to me. I tried to Google his name to warn him, but no luck.
My X of 8 years ago was getting my receipts recently. Recently my x just got my Moms receipt. completely different credit cards etc. Its like big brother. I have been divorced for 8 years and this is just now happening. where are they getting their data? scary
Square Cash is terrible. Terrible Customer Service, terrible service. They Lost $150 Dollars my friend owed me. They keep saying it’s in my account my Bank has NO Idea were the Money is. Square thinks I am just going away? NO way refund my friend it is going on 3 Weeks REFUND HIm NOW. So I can delete the App. Terrible and once he is refunded I will delete the App. Don’t use this service! You will be as sorry as I am?
I lost my code number, nobody from customer service answer your phone call if you don’t provide the code, It is unacceptable not to be able to talk to customer service ,I need someone to call me on my phone or e-mail me in regards to this problem
They won’t give me my money and won’t credit the sender. Emails go unanswered and they won’t take calls. Awful. Never again.
you are so right ….
worst setup in the industry
FLAT ASS CROOKS AND I AM OUT $300 ON 1ST AND ONLY TRANSACTION – THEY FROZE MY ACCT WITH NO WARNING AFTER PROCESSING THE ORDER AFTER TELLING ME EVERYTHING WAS VERIFIED
Square is a complete joke. I own a small business and was using them to process payments on my website for a few months when out of nowhere they informed me that my account was permanently deactivated for violating their terms without any specific reasoning. They referenced 2 sections of their terms which, after reviewing several times, had no connection to my type of business as all. You also cannot speak to a customer service rep on the phone. They only offer service via email. After emailing they, they just reiterated their original statement, saying their decision was final. Still no reason as to why I was deactivated. Joke.
sadly well stated
did my 1st and only transactions with this operation today … they make Pay Pal look golden
I got everything verified via them and told that both over the phone and email …. now they decide to freeze all movements to my bank acct as they have other stuff to “validate”
SPREAD THE WORD .. GO TO SCAM.COM AND RIPOFF REPORT AS THIS IS NOTHING BUT AN ONLINE MOB OPERATION
This company just close my account without any explain while they just send me an email saying “high risk activities” ! Have done only 5 transactions using their app and the last one of 500 dollars they just put on hold for 90 DAYS! After that I have no access to then by phone email, what means no more communications it’s possible! I just can’t believe how this company still on the market since treat their customers like this! Those 5 sales I did it’s REAL, customers approved charges, no one ask charge back and I just have no idea for what reason they see my transactions as “high risk” !
Worst payment app ever!! Possible scam? DO NOT USE. Wish I had read reviews 1st. After collecting unnecessary ID info like SSN (identity theft/security risk), it without reason fails to complete valid bank transactions. Initially, both sender & receiver get a “payment sent” notification; then 6 hours later both receive a notification that payment has been refunded without explanation. Error-handling is awful & Support is useless. Transactions & proper notification should be instant because the bank instantly approves or denies. Indicating a payment was sent but then cancelling it hours later is unacceptable for both consumers & merchants (who often send goods as soon as they are notified of payment).
Worst payment app ever!! Possibly a scam. DO NOT USE. After collecting unnecessary ID info like SSN, it without reason fails to complete valid bank transactions. Error-handling is awful and Support is useless. To the point others have made, transactions and proper notification should be instant — banks instantly approve or deny. Indicating a payment was sent but then cancelling it six hours later is unacceptable for merchants and consumers.
At first when I just had a square account, our first business deposit was $350. No harm no hold on the money it went instant deposit just how they’re setting up their ahits. Little as I know the business processes a payment of $4000.00 they hold the fund saying for about 3-7 business days it’ll be available and also they said they have to do a review first that needs to be done. Lucky I refunded my customers money because the next final word they said over the phone is, they are going to place a hold on the balance for 30 days
They have been forcing me to provide extremely personal business information and personal information in order to get paid. I say extremely personal because they want multiple government issued IDs, copies of past invoices, my bank statements going back several months, and a lot more non-sense. I feel forced to give them whatever information they are asking for since they are holding up my funds ! I will obviously terminate any relationships with this nightmare company. Just going to use paypal from now on, like I have always done.
My family purchased Square in order to process payments during a Benefit Concert that was organized to raise money for my sister and family. My sister was battling Triple Negative Breast Cancer, which had spread to her brain, her bones, everywhere. During the concert we held a silent auction where donated items were auctioned to the attendees, many who paid by credit card. The square worked great that evening, we had no issues UNTIL we attempted to collect the proceeds. We were told that the account had been frozen because of possible fraudulent activity. We were further told the funds would be released after a holding period of 45 days, which later changed to 60 days. We explained the situation, but it did not make a difference to their decision. The Benefit Concert was held on September 25th, my sister passed away on February 16th, and she never saw a penny of the proceeds that were raised to help with medical expenses. We basically gave away football tickets, hockey tickets, art, vacation by the ocean, and received nothing for any of it. It is now May 6th, and Square still has not released the proceeds to the family. Having to deal with this nonsense is an OUTRAGE, especially during this time. Can anyone tell me what agency governs fraudulent activity for these type of companies? Square has stolen and have held hostage money that does not belong to them.
DO NOT USE SQUARE!!!! Square deactivates your account without notice and for no reason. Even though they have your money from a transaction, they do no deposit it into your validated bank account nor otherwise provide you with a means of contacting them. I am absolutely shocked if they can do this legally. There are other much more reliable and trustworthy services. I have spent hours literally trying to address this problem. Unbelievable that a company like this is still doing business.
I keep receiving emails from Square stating that my vendor payment has been denied or something like that. I don’t have or have ever useda square account. Either they are or fishing for information or somebody sends me a hell of a lot of emails with their letterhead
My experience w/Square is incredibly frustrating. Although I read many negative reviews, I still signed up as it was easy. I now regret that decision. My transactions occurred on April 21 and 23 and as of May 5th – twelve to fourteen days later – I have not been paid yet. They keep saying payment is tomorrow, but still nothing. It seems pretty chaotic over at Square.
DO NOT BE FOOLED BY SQUAREUP.COM.
The simplicity and utility is how the suck entrepreneurs in. They will not talk to you. If you do obtain a customer code through the multiple steps, you will be given a code and a lengthy process. They also hold money and DO NOT PROCESS transitions efficiently. Their customer service is rude and they are not a reputable business. Its the barnacle of credit card processing.
Square News Is Fake News.
3 years with square they canceled my account with no notice. All I got is “according to section blah blah blah”.
I called and my customer pin has been also canceled no one to talk to. Just cancelled my account without having the strength to talk to us. That’s because it’s a weak company. The CEO is bipolar so are the employees. My business is in California. We already have enough regulations we don’t need to be canceled with no notice and not be able to accept credit card payment on a busy weekend.
When telemarketers called us and said one day square will cancel your account with no notice we didn’t believe them and said “we love square we are not switching”
But they were right.
Square News is Fake News.
Do NOT use square for cash transactions !!!!
They locked up my money and have no explanation as to why or any timeframe as to when it will go through or be available
No way to Cancel and no apology !!
Never trust them with your money !!
Stay from square they love to place 90day holds on funds with no warning. On a small business that really cripples business.
NEVER use Square. They will vaguely review your business and hold your money without reasoning given. When you try to inquire about your hard earned money they will block you from contacting them like children even if your inquires are informative and professional.
Do yourself a favor and use Stripe.
Here’s the full story:
Square is by far the worst processor I’ve ever encountered.
Before Square, I used Stripe for my small LLC. I sell video gaming services and therefore licensing has always been the first concern of processors that I use.
When I used Stripe, they reached out to me about copyright, a concern obviously brought up by their financial partners. I simply replied with the laws I operate legally under and the licensing that I have, and their financial partners immediately approved me. However, Stripe allowed a lot of fraud payments go through, even when I upped the security on my account. I didn’t get an disputes luckily, but it wasn’t worth the risk so I transferred over to Square.
That was a huge mistake. Square let me start processing almost right away, but I noticed one day that my transfers were pending. Apparently Square wanted some additional information from me before I could receive my money.
I was fine with this. I supplied them with my IRS issues EIN document, Articles of Organization, ID, voided check, transaction examples, etc. I went above and beyond to give everything that was needed plus some.
2 days later I get an e-mail that my Square account is deactivated and that I won’t be able to receive my funds for 90 days. At this point there is over $2,000 in my account that is being held for 90 days.
I am a small start up LLC. It’s just me. I don’t have enough cash on hand to keep running my business or even pay my rent. In 10 days when rent is due I will without a doubt be evicted thanks to Square.
But this isn’t even the bad part. The bad part comes to their support system.
I e-mailed Square to clarify this clear misunderstanding and got a copy and paste reply from an employee named Toby.
I replied to Toby with my documents and this time I included solutions to what I thought may be the problem. This included my explanation of my licensing and copyright along with licensing present and direct references to laws that protect fan artworks and other things being used on my website.
Surely, just as Stripe did, I expected Toby to be on my side. Here I am with 0 disputes and no issues on my account other than 1 simple misunderstanding. It was my assumption that Toby would get my information to the right person and have my information re-submitted to their financial partners.
Not only did Toby not reply, he closed my support ticket.
I got this e-mail:
“Hi Cameron,
Thanks for your reply! It’s been more than 2 weeks since we last heard from you, so we closed this case.
If you have additional questions, please create a new case with our Support Team by visiting the Support Center.
Additionally, feel free to visit Square’s Seller Community to get ideas and help from other Square sellers.
Thanks again,
Square Support”
That’s funny. I didn’t even sign up for Square a full 2 weeks ago, so it’s odd that my ticket expired within 24 hours.
That’s right, here I am doing nothing wrong, victim of a misunderstanding on Square’s end, and I get shut off from clearing things up as if I did something horribly wrong.
They have my $2,000 so they don’t care. They have no interest in appeals or clarifying situations so that all customers are satisfied. They only care about the money they get to hold and vaguely reviewing businesses only to make final decisions as if all aspects had been looked into.
Finally, after my e-mail inquiry had been closed, I tried to call them. Well, apparently my Square account is now blocked from calling and using call support.
What a scummy company.
My advice to the public, never use Square. They have a policy that they can do whatever they want with your money for whatever undisclosed reason. You may thing this means they will still use their judgement before taking your money, but they won’t.
Here is my contact information in case anyone would like to ask more about Square:
[email protected]
I have lost three returning clients.
One even laughed at me calling me small-time scum.
Anyways.
I am small-time. I work to pay bills.
Without warning they put a hold on my account.
Transactions take two business days. This is the second week my client have no reimbursement, so he won’t pay me till then. Understandable.
My phone shut off unpayed bill.
Crooks.
How can it be a fraud.
When the credit card is insured by the credit card company.
Same thing If you purchase stuff online.
You need to go on a find Waldo search on the website to get your customer code, otherwise they won’t answer the phone.
They only have phone service 9:00-17:00 California time.
But processing is done by a computer.
Example:
Approval message received @ 20:30 Sunday.
Never a straight answer never a reason only suggestions.
I’ve been using square for several months now. This will be my first time writing a review (on any matter) and I will keep it short.
Overall square is good and convenient in many aspects. I encountered two issues however but I will only write regarding one. Anytime I charged a customer via square the purchases added up to hundreds of dollars, I had no problem with the deposit. However When I had a big sale of few thousand dollars Square sent me an email saying it was against their terms and services stating “Under our Terms of Service, you cannot process prepaid cards, gift cards, or your own credit card using your Square account. The Square Terms of Service also prohibit using Square as a money transfer system. You must provide a legitimate good or service in exchange for every payment processed with Square”, I did none of the above but only charge few grand on square. I tried contacting them by phone but had absolutely the worst experience and no success in doing so. I wrote them an email asking why the charge-deposit had been declined being I didn’t violate and terms, the response I received was “We took another look at your account, but unfortunately we still will not be able to process the payment..” they never gave an explanation as to why or a reason for their determination. I replied and asked to speak by phone or have a manger call me but again no response. They state in the terms that one can process up to 50,000$ in one transaction but seemingly that’s untrue. I was willing to send any other information they requested but no response.
After this episode of true dissatisfaction and disappointment I decided it might be the right time to drop square and have my processing done by another company.
I guess when they say it’s perfect for small businesses they mean really small…
Worst company ever!!! Had to go to another company to accept cards for my small business. Square likes to charge regular fees but they don’t give you the funds. Been waiting for 924 buck for like a month. They promise it will be deposited that day but still no deposit. Had to say goodbye to 924 bucks!!!!
Square has been a Great asset to my business I have no problems my money is deposit same day with instant deposits and next day for all other customer service is fast and friendly online and over the phone easy to use and it feel safe I give square A+ rating
Just Wait – Our process went flawlessly for about a year as well until recently. Once they freeze your account for unknown reasons, you will not get it unfrozen. They will keep your funds. Mark my word. You will not be able to reach anyone via customer service because those people do not exist. I’ve been round and round with the same representative via email that is unable to read. That’s about how much respect Square has for you, their customer! Don’t be fooled by a customer service number, it just loops you back around to any help you can get on their website. NO human interraction is allowed with this company until they are trying to sell you something. Just wait until they ask you to upload three month’s worth of your bank statements so they can better serve you (right) to unfreeze your account. Just wait Bridget. It’s coming. Have a plan B. I wished I had never left my more expensive processing company as now I have to start all over and am unable to accept credit cards. If accepting credit cards is important to you, I’d leave Square ASAP and that goes for everyone else. How they are getting an A rating by BBB is a mystery to me.
I own a credit card processing company in Pasadena, Maryland. I’ve brought on clients who were in the home improvement space that claimed Square held their funds for 6 months, until the chargeback window had closed. Imagine being a roofer and charging a third deposit for $3000, but not having access to those funds despite the fact that they’ve been taken from the customer already. It’s a cash flow nightmare.
The Better Business Bureau (BBB) is not a legitimate Company. It has no association with the government and is not regulated by anyone. The BBB has no authority to shut down a business. People can purchase a good rating. Here is a link to an article about them.
http://business.time.com/2013/03/19/why-the-better-business-bureau-should-give-itself-a-bad-grade/
There is also a 20/20 episode about them.
http://abcnews.go.com/Blotter/business-bureau-best-ratings-money-buy/story?id=12123843
Do use Square. They do not advise that on the first payemnts they will do a review of your company or business. Then they hold payemnts for over a week and finally may close your account for no reason. Totally non trnasparent company with a customer attitude sadly lacking.
Just like everyone else,starting the end of March, we started having problems. They needed 3 months of bank statements, government documents, and signed contracts by clients.
They had been holding my funds for 2 weeks, I started calling everyday after submitting everything they asked for, was told everyday that funds would be released at the end of the day.
Today after I told them I would stay on the phone until they finished my review, that was suppose to be done 3 days ago, I was hung up on, and than received an email that my account has been deactivated. I had the choice of refunding my clients, or waiting 90 days to get them.
If you read complaints, I don’t think anyone is getting refunded money. Do yourself and your. Lie to a favor, and refund now!!
At this point, this company is nothing but scam! RUN!!
It happened to me also. The next day after I signed up and processed payments, they deactivated my account and was told that they will hold the funds for 3 months.
Same thing happened to me, money, time and stress caused for a bad business.
I would like to start a Class Action Suit, because they are defrauding lots and lots of people
I have been a good customer with the square for five years and then today all of a sudden they stop the payment from coming through and told me that they need more information about myself and to review my account . One of the things that they’ve asked for is three months of bank statements with all the charges in my account and when I asked why is this because that seems more like an investigation and not clarification they stated they wanted to see all the activity in my account and what I use my account for And when I asked why they said so that they could better understand the nature of my business which is landscaping . But it was clearly like pulling teeth to get even that much information from them because they didn’t seem like they wanted to provide me with any information or answer any my questions they just wanted me to send over a bunch of personal documents that really have nothing to do with them including one of the things they said they were looking for is to make Sure that there’s enough money in my account in case there’s a dispute and when I asked how much do I need to have in my account in case of a dispute they said there was no certain amount which is really not making sense to me . And now looking at reviews it seems many people are having problems with them so it looks like I’m going to look for another service and I suggest all of you do because it’ll be right during the time you don’t need this to happen that they’re going to do it to you .
holy shit! the same thing happened to me today. in my opinion, they don’t need to know anything about my business to serve my needs. i signed up for their service and that’s that. trying to get someone on the phone is impossible. i told them they will not see my bank statements. that’s bullshit……they dont’ need to better understand my business. they need to better understand the service they are providing and we’re paying for. this smells like a class action law suit. let me know if you’ve talked to an attorney.
I cannot event say how square worked for me because their system won’t accept me – unable to verify my identity. I don’t have a credit report – as I have never applied for a credit – which should be a good thing! – and they say they can’t verify me manually. I tried to get verified with my passport number (which is also a way to do it) but apparently I don’t exist there either!! Horrible customer service as well, they obviously do not care about their customers.
I have Square Reader it was a very bad experience they kept my money for 90 days they canceled me for no reason I think they just wanted to keep my money to use for another reason do not use Square reader for any reason they will take your money I don’t even give them one review zero
My account was deactivated after I took several payments. Now they’re saying my money will be in reserve. No way to contact them without a code and they requested me to use email. No way to get a live person!
Very disappointed in square … i recieved an email they were disabiling my account…tried to contact them to find out why and how to remedy it but they do not return emails..they have no telephone number to contact them to find out why and whats going on..definitely no customers service !..if i had know how poorly they treat small business i would never have signed with them…Avoid Square card processing!
I had the same problem! No way to get them live. I have money on hold! They gave a reason of accepting prepard payments. What happen to the warning?
Have you made any progress with them regarding using prepaid payments because I have received the same message & now I can’t get my funds? What steps have you taken? After today I say class action lawsuit
I used square when it first came out and recently bought a chip card reader and Stand. This weekend I used it for an art show I was in. I panicked when I first open the box but then realized it was so easy to set up. I even set up categories in just a few minutes. The Dave name and square was put to the test. It was so easy to use And SO reliable. I love the stand because my iPad fit right into it; I use the little screw and wrench that they provided in the tool kit and it was held and secured all day. The magnetic strip reader and chip card reader are Bluetooth enabled and all the equipment Held a charge for the entire day which shocked me. I had such a great experience with square point of sale system! I can’t wait to use it again!
I’m disgusted with SQUARE out of the blue they have deactivated my account. No issues with my account except that my business was growing. Time to find another service provider.
Nothing doing business with Square anymore.
Worst customer service ever. You can forget about ever trying to reach a live person with Square.
I tried calling Square to ask questions on a dispute and i could not find a phone number anywhere on their site.
After i googled searched for their number, i called it and the prompt service says you need a “customer code” and tells you to simply sign into Square for code. The prompt voice does not explain how to get a code so i did a google search “how to get customer code with square” and got instructions that way.
When i called Square again with my customer code, the prompt voice says “invalid code” so i tried getting another code and same thing over and over. So frustrating. Bottom line, i tried for days to get a live person and nothing.
Tried emailing them and that hasnt worked either.
Im going with another merchant.
Square company is a piece of shit company.After holding my monies for 3 months and not giving me an explanation they deactivated my account. Tried getting an answer …never got a response. My business never had a complain nor a bag review for using this service. Be very aware of the way they do business
Hi I’m kinda going thru the same thing they held my money for 90 days and 90 days just passed and haven’t heard anything from them still haven’t received my money . Did you ever receive the money they had on hold ?
aslong as u have a verified bank on your square account u should be able to request a deposit or get one by contacting square support, it should only be 60-90 days
Your company is ridiculously horrible. Your complete lack of customer service when handling merchant’s money is laughable & void. Your customer number is also a joke when you still refuse to actually have a live member of your, “staff”, if you indeed even have one, have the common courtesy to respond to emails . I will warn everyone that I know not to use you & recommend one of your competitors that actually know a little something about customer service, ethics, & just plain have respect.
I got a square account a few years back, have not used it till December of 2016. I was not aware that I was not allowed to swipe gift cards and so I did. My account was closed but for the past 3 months I have been trying to get my money back that square held in my account when closing it, they will not return my emails or calls. So they just decide to keep my money????? I will never use them again
Great business! Almost bankrupting mine by randomly deactivating my account and freezing over $ 25 thousand dollars in payments. “High-risk” activity, but thats all the information I get. Then when you are deactivated, they deactivate your account number so you can’t call them anymore!! I have to wait 2 months (already waiting for 2 weeks) to get well over $ 25K. Absolutely unacceptable
did you ever get you money? these assholes have a hold on almost $10k of mine?
Hi I would get An attorney. You will never see that Money from the Square in sorry to say. There are thousands of complaints just like yours. I’m so sorry to say. Get an attorney involved. That’s the only way you will see a dime of your money.
I had problem with a square: I had around 600 dollars payment to me, but Square sent me only 300.
I was waiting for their reports for 3 weeks and final answer was: nothing.
In conclusion: check on them. Somebody in company is doing something stupid and they don’t want to admit.
GST doesn’t work correctly.
For my colleagues in Canada, I would like them to know that Square cannot handle the national sales tax. Square can only calculate and apply tax for a province. Customer service advises that Square has been aware of the problem (the sales tax has been in place since 1989), but do not have a solution. I wish I would not have spent the time setting up the on-line store, only to find out it isn’t going to work. Perhaps I can save others from wasting their time.
Horrid customer service. “Deferred” deposits seem to be the norm with these guys.
If you HAVE to use them, be sure to contact account services as soon as possible to submit ALL required documentation PRIOR to square holding your deposits for days/weeks.
Will switch to another system immediately.
DO NOT USE Square – it is a sophisticated SCAM, they double debit you and hold fund for 90 days and your customer funds for 60 days. There are thousand of complaints online and also on the Better Business Bureau website and now being investigated. A class action lawsuit is being initiated and filed by customers for scamming them and defrauding our customers. They “review” your account after a large deposit, then notify you by email that your account is closed while they are hold funds for another “review” for 90 or more days. Oh, and also you may not contact them – only via email. They do this to customer after customer and thereby breech the contract with their customer by getting paid for a service they DO NOT deliver. They further add insult to injury by debiting your bank account because after they freeze your funds and close your Square account, When you now do not have funds that are frozen. They scammed us out of $4200. Some customers complained to the BBB that funds were held for 14 months or more. They provide services and charge like banks but do not offer enough staff to expedite issues. DO NOT USE SQUARE. I recommend Worldpay and regret opening an additional Square account for my onsite sales staff.
We, scammed Square customers are banding together with the exact same complaint for a Federal law suit to stop this seemingly legitimate company. They are stealing and holding capital from very small businesses and sole proprietors and need to be prosecuted. They should be ashamed and are immoral, unethical and thieves.
Hi Carla…….The EXACT SAME THING HAS HAPPENED TO ME and I am LIVID. Can you please write to me at [email protected]?? I am the smallest of independent Photographers and the Bastards at Square have ripped me off to the tune of over $2700 now, since Dec. 24th of last year. That amount being stolen from me has hurt tremendously and I’m desperate to hear about the class action law suit. Please write me, thanks!
these assholes have me on the hook for almost $10k. please let me know about the class action law suit.
thanks
We began with Square in mid Jan 2017 . They made a deposit into my linked bank account with no issues. All of a sudden they were asking for verification. Their verification they say takes 1-2 days. Nonsense…mine took over 10 days during which they were holding onto $17000 of my sales. Every time we sent them information the verification clock started again only for them to come back and say they needed more information. Finally my account was verified but after two weeks it has now been closed by them . Why ? They won’t say …they say possible “suspicious activity”. But no evidence and examples. What suspicious activity, some sales are in the $5000 range some in $100 range.
Now of course you can not call them but only send an email . They want to hold onto my sales money for up to 60 days.
STAY AWAY FROM SQUARE. They are corrupt and dishonest.
Square failed me in a major way. I am a freelance DJ and I DJed a wedding on December 3rd 2016. For reasons completely unjustified the customer disputed the charge with their bank A MONTH after my services were given. Square immediately took the amount out of my account making my account negative in that amount plus fees.
I provided square with email after email and text after text that proved the services were provided and the charge was legit. After a lot of back and forth with GUS he informed me that the case had been resolved in my favor. Then the customer re-disputed the charge. GUS at Square asked me for documents as if I had never provided him with them the first time. Square lost the dispute the second time around which makes no sense to me. Now they want me to pay them back the money they sent the customer.
So now the customer basically got her wedding DJed for FREE and I had to pay to do it.
I am tired of emails I want to talk to someone on the phone that can fix this. The only way you are getting your money back is by getting it from the customers bank you gave it back to.
Btw, this was all disputed because they said services were not what they wanted it to be.
So next time you use square just remember all your customer has to say is I didn’t like it and they will get whatever services you provided for FREE!
I WAS NEVER NOTIFIED AS A CONSUMER THAT I WAS GOING TO BE ENTERED PERMANENTLY INTO A DATABASE WITH MY CREDIT CARD PURCHASE THAT HAD NO RELATIONSHIP WITH MY PROVIDER AND WOULD NOT LET ME EVER DELETE MYSELF FROM THE SYSTEM.
This is invasive, creepy and absolutely needs to be investigated by consumer protection agencies.
The website gives NO information on how to delete your personal information permanently so I got an e-mailed receipt yesterday from a phone transaction when I never gave out my address to the vendor.
I AM OUTRAGED THAT THIS IS BEING DONE WITHOUT OUR PERMISSION OR KNOWLEDGE.
SQUARE NEEDS TO BE STOPPED.
I have been very happy with my Square service for a few years but now things are going awry I’m not getting my money and I absolutely cannot get ahold of them I have looked everywhere online for the PIN code to call them and I cannot find it I’m not a millionaire but I’m done close to $50,000 worth of business with them last year and it frustrates me that I cannot call them and talk to somebody when I have issues
I started an online school and had just received my second course payment. Square held my money claiming that my account had a ‘pattern’ of risky payments and that they therefore had to hold my funds for 90 days and deactivate my account. There was no pattern (2nd payment ?) and they refused to explain the reason. after deactivation they no longer felt obliged to answer my requests and only replied with canned emails asking me if the support i received was satisfactory. Well, now over 105 days have passed since they held back that $1000.00 from me for no just cause. They have not credited my bank account and have not emailed me. Square has a license to steal money it seems. This company is fraudulent. there is no other way about it. And I will be contacting the police. What a pain in the ass to have to track down these slime bags.
So here’s my problem. My account was hacked in December. Over $1000 processed through my business but sent to another account. Square confirmed the hack, closed my account on line and said no problems for me. I now get an email that one of the transactions is being disputed and my account will be billed. Hmm I say, I need to contact Square customer service and make sure this is not going to happen. And the merry chase begins for a customer code – which is the ONLY way you can get to the customer service line. BUT they closed my account, I cannot log in. So I cannot get said code. I try to re-establish account – but alas, my account already exists and I cannot get a new password. So my complaint – Square customer service sucks. I’m dropping any relationship with Square and no longer recommend them to anyone.
Square is the Worst!!!!! Signed up and was told I can still except payments until my account was verified. They were holding $19,300 of my funds and when it got verified 2weeks later they deactivated my account without explanation and no customer support to no longer talk to about my funds!!! Telling me they will be holding my funds for 90days . WTF !!!! This company is a real Scam and Feds need to shutdown Square . American Greed at its Finest!!! Don’t USE …..
I am getting emails of transactions.. I am not a business owner or have any contact with square except as a customer.
These IDIOTS!!!! I changed my bank account and they verified the new bank account was verified. The old bank account not even listed.
I take in a $1500 payment and do instant deposit and they deposit to old account!! My customer needs his goods tomorrow and they are saying it can’t be reversed, about to go frigging ballistic!!
YOU FRIGGING IDIOTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1111
This is a horrible company. I mainly deal in large scale gold bullion transaction via wire or check, but I also sell fine jewelry. To test their system my own mother bought jewelry she wanted from my website and it was denied. I was given no chance to explain. They would have gotten their fees. But I cancelled my link to them and got a refund. Don’t use them. Poor poor connection and understanding , trust and communication did not exist. May their business be cursed by G-d
Worst company I have ever dealt with. If you can find any other processing company, use them. Nightmare dealing with them.
I joined Square in December and purchased their hardware. On January 21st, a client paid $100 for services and few days later I couldn’t use my square account. Square deactivated my account and I am still waiting for my deposit. It has been 28 days. I have emailed them daily for 3 weeks and no response. I reached out via Facebook and no response. I finally obtained a code (2/16/17) to reach out to them and I didn’t get any assistance. I was told someone will reach out to me. Few minutes later I received an email stating “our decision to deactivate is final” “unable to provide details” WTF At this point I just want my money.
Worse customer service I’ve seen. What a SCAM. We use Square calendar for booking reservations. We have both our bank info listed and a company credit card to pay for the monthly calendar charge. We found that Square is charging our credit card for the monthly subscription fee as well as debiting our company bank account for the same charge. We notified Square customer support about this in late January 2017 after they double charged us for December 2017; Jan 2017 & again in Feb 2017. They requested that we send them the bank statements and credit card statements so that they could escalate this to their engineers which we did and it clearly showed that they charged our credit card and debited our bank account for the same amount on the same day for Dec 2016, Jan & Feb 2017. We made several attempts to contact them via phone and email after our initial phone contact and you cannot reach them by phone and they do not reply to the repeated emails.
Their bottom line must look great since they double charge their customers. We have since deactivated our account with them 2/16/2017 and pursuing reimbursement through our credit card company.
DO NOT use square. They are a horrible company and customer service sucks. They withdrew money from my account for a dispute without even listening to my side of the story. Who does that when you are their customer. Awful!!!!
I am a sporadic user of Square since I conduct my business part-time. I took a customer’s credit card for the amount of $600.00 on Mon Feb 6, 2017. I’d always received a deposit into my checking account within a few days. It is now Feb 15, 2017 and no deposit. I have sent them numerous e-mails with no response other than the automated response. I tried to call them and the recording said I needed a customer number. I read the instructions on how to find a customer number but could not find one no matter how hard I’d searched. Can anyone offer some practical advice?
I also set up Instant Payment to my ATM card but the web site will not let me transfer the money.
Can anyone help? I am at wit’s end
I am in the same boat. I set up my account beggining of February, they verified it, let me believe it was all set up, I even did two small transactions for $5.00 just to be sure it was working, no problem, the money was in my account. Later, when I swiped 2800.00 is, I’m getting emails they need more information to verify my account. So they wanted three months of bank statements, all my signed receipts, (they can’t verify signatures with the signature you capture on their app) credit card agreement for my customers, my business information. But they advertise” NO Surprises!”. Of course you can’t reach anyone by phone to talk to them. Then, this is the best, after I send all this information, they send me an email and tell me my account has been deactivated for too much activity. I can return everybody’s money or wait three months and they will refund mine. So the billionaire Jack Dorsey is keeping my money for three months because he doesn’t make enough with Twitter. Search the internet, exact same thing they have done to numerous other people. This money was for a friend dying of Cancer, real nice Square, you need money that bad. Scandalous and sickening.
I deposited also money since January 31st and still on hold ! I tried to call several times even with a customer number and sent emails with no response.
poor commutation, on hold for hours, no people skills , actually one of the Square service people hung up on me during a recorded conversation on there end, his final words where , there will no longer be any telephone dialog ,everything will be thru email , and I was just trying to get answer about my 57,000 plus dollars they where holding for over 30 days, I will say it was a experience dealing with them and I learnt a lot , which help interviewing new credit card companies , which have better rates , we do about $40,000 – $50,000 a month in cards. We have a saying here if you don’t take care of your customer someone else will
I have a problem with square and realized how ineffective their operation is .
The order could be resolved immediately but they are not interested to find it immediately but yo take their time and cause hardship yo their customers
Don’t do it. My square worked before they went to point of sale and now it’s literally a POS. Now it is not compatible with my phone. So completely useless. I have a new phone so that is not an issue their new update makes it not compatible now. Spent 60.00 for this POS.
One and a half years ago I purchased a square register to use with my I-pad air 2. I was not told at the time that this was not compatable with my device. Upon using this product with my Ipad it has since began to warp the screen and peel back it back. I have contacted square and tried to resolve this issue but I was only given the option to receive a $50.00 credit rather than any other method of resolution. I spent over an hour on the phone with square and this was the best result they were able to offer me.
The worst processing company ever. I have never had a charge back. Been with them for 8 years . My first large transaction comes through and they deny it because afraid of a charge back. Cost me a huge customer.
BAD, BAD. They have my money and have turned off my account and I can’t call them. NO number to call. We are talking $8100.00. NEVER NEVER again
Great Idea! Miserable execution; Zero customer service for merchants. Flush with cash they forgot the small businesses that made them. 7 days, no reply to email generated from account dashboard. Sales department contacted after 6 days without any reference to message; generic reply. Live phone agent 67min wait, arrogant to the max. PayPal never looked so good. We’re taking our money and running as fast as possible. Might as well be a fake website in China for all the human interaction available.
This service is horrible. They do not have a working customer service number and when you call they ask for a customer code that they do not provide to you. They make you send an email that they never contact you back on. It has been about 3 days now since a payment was cashed out and it has not been deposited in my account.
Worst Customer service ever!!
Sales just started to ramp up and square has advised me that they are going to hold all of my funds for 90 days for no reason or justification. There is no way to call them and no way to contest. I paid the 2.75% for convenience and look but now i see there are much better solutions out there.
Square has the worst customer service ever. There is no phone contact. The only way to contact them is via email. They have deactivated my account with no warning in the middle of my business day. Left me with huge chaos with client check out. I’ve emailed them several times and they send the same email back to me every time. Not answering any of my questions. THE WORST CUstomer SUPPORT EVER!!
Same thing happened to us. Cancelled our account in the middle of the work day. And, they had already accepted some charges before cancelling. There is no way to contact them after they cancel your account. They will hold all your money for 90 days after they cancel. This company is a nightmare waiting to happen. Beware!
My Square reader experience was horrible and costly. I am an independent contractor that had an issue with a large Square transaction. Not only did Square wait over 2 weeks to tell me the customer challenged the charge, but I did all Square requested to upload my documents supporting the transaction. It took them less then 6 minutes to find against me and start debiting money in Square escrow & my personal account. Knowing that legal issues are pending, Square made no attempt to aid me in this situation & now its in the legal systems jurisdiction. I don’t recommend to square to any independent contractor, small businessman or any business. There are better options out there that actually protect me against similar instances, and Im happy I found one. Trying to contact Square customer support is a joke!!!!
Hi Marce, which system tou found? Thxs Javier
No customer service. My credit card payments are floating in an electronic black hole and I am getting sent back to the website without any way to resolve the issue for several weeks! My money never reached my bank account, and no one at Square seems to care.
No customer service at all if you can’t sign in to your account. If you call, the greeting demands a code that you have to sign in to obtain, when I can’t sign in.
Need to change password after having lost it, it won’t let me get past answering security question and entering new password. Sent three emails over two days, just get an auto reply saying we will contact you soon. Meanwhile can’t take any payments.
The company is holding over $16,000 of our companies money. We can’t get a hold of anyone and there are no responses to our emails. We have supplied them with everything they requested and then the communication just stopped!
I, too, used square because it was recommend to me. I call Square to ask about setting up the account. A rep walked me through how to set it up. Then after receiving my first round of charges for my Weight loss class. I am , then, told that my account was deactivated. No reason why, but I would receive my funds within 90 days. That was on 10/11/16. I have not received any funds as of today. It is now almost 114 days. I have emailed with no responds what soever.
I sure need to get paid for my serves. Plus they are holding over $1000 in her account with the exact same thing happening. I wished I would have read reviews before I did this. I now use Paypal and tell all 300 reps to please use them instead. As we add reps I will continue to recommend Paypal. With Paypal, I have had no problems.
Same thing happened to me. Cancelled my account without notice. No way to reach anyone on the phone as they wont accept any calls without a code from a WORKING account. You have to be crazy to use this company.
That’s what happened to me on Stripe. They told me it is the “new industry standard” to just close your account with lies and hold funds for 90 days. Something fishy is going on with the Globalists pushing their agenda. I have $12 and change tied up, not a grand like you, and I’m pissed! Oh the lie for closing my account is that I have a significant amount of charge backs and disputes on my account and also my shop is high risk – the reality is I have one normal sale, zero charge backs, zero disputes, items shipped and delivered with positive feedback, and have two items in my shop for $12.99 each.
I have recently changed to Paypal and they sent me a triangle to uses – like the square but I received my money the next day. Totally different than what I received with Square. Still waiting 99 days later for the money in my square account to be sent to me. They keep saying once your 90 days are up we will transfer it. Well, we are going on 10 days past 90.
What if we start a class action suit against square for deactivating accounts for no reason. I have lost money because my web site can no longer accept credit cards.
Sqaure sucks. Period. After doing several transactions Square held my funds claiming that they needed to do an account verification. After checking the reviews, they have done the same thing to numerous people. So basically, they are stealing peoples money. I don’t know how they can legally get away with this, but avoid this service like the plague.
Hi i have had sqaure for sometime now making some small transactions now today. I do a transaction for $2,000 ,when I needed it the most (square let me down) ? I really wished I would have read the bad reviews on google first. I would have never tried it. Next thing you know they send me a email saying that they are sorry to inform me Dactivated my Account stating that I am to much of a risk WTF !! They want to keep my money for 90 days !! Now I have to go back and tell my customer to refund the money !!
I DO NOT RECOMMEND SQUARE FOR BUSINESS AT ALL !!
I am a credit card paying customer at a coffee shop which uses Square at POS. Square is the only reason I leave the visits with an unnerving feeling of violation. The shop prints out an invoice for my visit which prints out my full name, posts the invoice until prepared and calls out my name to the public. I don’t know how the shop disposes of the invoices with my info.
I am not a subscriber of Square nor have I signed up for Square and yet, when my credit card is swiped, all of my personal info is printed out for this shop to save or dispose of as they wish. It appears whether or not you are a subscriber or customer, they are collecting info.
People, beware. This company collects A LOT of your personal information, cc#’s, bank account #’s..look at their privacy policy for yourself. Their service is free and they systematically collect your private info and your customers’ info on a daily basis.
Awesome, cheap technology? You decide. I am not a fan of privacy being striped away in my day to day life.
Anonymous
Please be carefully processing credit cards with this company. They keep your money for 6 months. My best advise is to contact your bank and not let them debit your business account or personal account. Beware!
They like to work threw emails and they do not have a direct line to contact or live representatives.
Horrible service. They help my money from a client based on a customer service glitch. It took 2 weeks to resolved and then they withdrew money from my bank account based on marketing service I did not approve! I am unable to take payments from customer through square because I am still waiting for them to Put my money back in my bank account.
We will never use Square for credit card transactions again. Not only is it expensive, but recently a customer erroneously initiated a dispute and Square immediately took back $900 for the transaction. The customer realized his error, called American Express (his CC) and cancelled the transaction (providing me with an email from Amex verifying that conversation), and Square STILL will not release my funds. I forwarded the email from the customer and Amex to Square and they maintain that American Express communicates to them that the dispute has not been cancelled. Well the customer said the charge remained on his bill, which means he paid the $900 that my business was owed. But Square refuses to release money that doesn’t belong to them, even after being provided with proof. Their support is the worst I’ve ever experienced in this industry. Phone support is useless and email is inefficient and it’s as though you get an entry level employee that could care less whether to resolve your issue or not. Do your business a favor and throw away your Square reader immediately. We switched to the Clover Mini and it’s been a fantastic experience so far.
You are so right.. They did the same thing to me. I did the work, and the client paid… but square kept the money…. STILL… and after I provided proof the client was still charged…. they are the worst. No accountability.
Business Identity Fraud using the Sqaure App and I can’t get any answers from Sqaure. Apparently, someone had used my business name to set up a fraudulent square account and was able to bill someone’s credit card for fake services. I had a man show up at my door (since Square lists my address and gives a map detail) demanding answers how I was able to illegally charge his credit card, I have been emailing Square for the past several days only to get a few replies thanking me for my email. I have asked repeatedly to speak to someone over the phone and have been denied. They also told me there are not at liberty to discuss due to privacy rules.
Recently someone accessed my Square Acct, changed the banking information and helped themselves to my deposits. IN addition they opened a cash advance on the account. Fortunately they were only able to get a few days of deposits. I immediately called Square and everyone I spoke to (Josh, Terry, Wanda, Mark, Susu & a couple others) were extremely helpful. I took about 10 days but I did get my money back. The only downside was the hold time when I would call, but other than that they were great to work with.
Hi Theresa,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Horrible company I cannot believe that this type of cruel and rude behavior is allowed to go on as long as it has. We as vendors/customers has to shut this company down. This whole thing is set up to steal peoples money.
I agree! The whole company is set up to steal money. We all need to file complaints with the FTC!
Square charge my customer card for $4,000 and sent email saying money being sent to my account. They charged another customers card for $3,720 the following day and said money being sent. They then REFUSE TO PUT MONEY INTO MY ACCOUNT. When i call them they had NO PHONE and sent a email said we will get back with you by email only.This is company is playing games on the NEW YORK STOCK EXCHANGE with consumers money. BE AWARE !!!
I just submitted and filed a consumer complaint to the federal trade commission. If square has also not returned your money take the time if you can and fill out a complaint.
https://www.ftc.gov/
I lost my business because of square. How is this company still functioning?
I have a small shop at the mall, square has been holding my funds for over 2 weeks now. I’ve been reading so many reviews and I know I’m not alone. I know this man in Texas and it’s been over 1 month and he has not received $14,000 and a lady out of Dallas and she has not received her $12,000. She has contacted the local news.
Unfortunately because square has not given me my hard earned money that I have to close my shop Dec 16, 2016 because I’m unable to buy the merchandise I needed to continue to do business here. I’m located in Sunland Park Mall in El Paso Texas.
Square is great until they turn off your account with no warning. Instead of asking me about certain activities, they just decided to turn off my account the day after I made two big sales. Not only could I not draw out the money, I had to refund my clients and ask for checks for a total of over $800 after they had received our services putting me at a huge risk. Beware of square. If they turn your account off, their customer support phone will not allow you to talk to anyone to even discuss the matter. You become the “scum of the Earth” to them. I really liked this company until they did this. Be VERY careful of this company or you might get screwed over like I did.
I’ve been waiting 96 days for $8,871 to be deposited, they asked me documents which where provided and legal. I provided proof I was at dragoncon and spent $1,600 to be a vendor there. I’m now out of business and still waiting on these funds emails are always the same saying we’ve made our ruling and it will be 90 days we are way past that. I’ve since lost my house and now living with friends and they do not care enough to respond. Beware these crooks!!!!!!
Have you received your money yet? They are doing this to us as well – Holding over $16,000. We can’t get a hold of anyone and there are no responses to our emails.
square is one lousy company, deactivate my account with a reason of high risk although i do business with people whom i know for a while and they authorize me to use there debit card every once in a while
DON’T EVER USE THEM ESPECIALLY WHEN YOU CAN’T REACH THEM OVER THE PHONE!!!
Agreed they did the same thing to me. I CANNOT BELIEVE they would turn off your account and then BLOCK you from even calling them on the phone right after. I had been a customer for over 5 years and bang, they cut my account off with almost $1000 that I couldn’t collect. Its been a nightmare!
THE WORST COMPANY — a few months ago, i used Square Cash to collect for an ill friend, no problem. TODAY i did 10 requests to collect for my kids school fundraiser, there’s payments to me — but I CAN”T GET THEM OUT as they want me to VERIFY ON FACEBOOK? I hate Facebook, I don’t use FACEBOOK — WTF
This company is holding our deposits from our customers
This company has terrible practices and very little respect for customers, they do what they want and provide very little help, they do not care about your complain and treat you like you are just some pity fool who needs their help, I will spread the word everywhere to raise awareness about these people…
They are morons. I ordered some stuff from China . The company said the were going to refund me. Gave them my info. Now I have 2400 in charges. The screwed up thing is Square makes it look like I was binge shopping. My banking is linked from one card to a bill to another card! Its a mess.I dont know where. to start. To be honest I am afraid to see what other damage has been made on my other accounts.
Square Sucks!
Square is holing more than $26,000 of our funds (after we proved our claim, the merchant company agreed with us and was validated by Square). They initially told us it was a 90 day hold, the 90 days is on 12/15/15 and two weeks ago they cancelled our account and told us they were going to hold the funds for an ADDITIONAL 90 days.
We’re a small business stuggling to meet payroll.
Their claims are unsupported and decisions have been unilateral.
THey are a joke!
Did you get this resolved they are holding our deposits also
I had $900 transferred to my cash app and it won’t let me transfer to my bank.
$600 was actually taken out of my bank account without my authorization and hasn’t been put back. I’ve been going around and around with customer service with no real help and every time I get a different person telling me something different that doesn’t help at all. And now I’m out of this cash. I feel cheated and it’s creating a problem for me.
The original $600 I was cash apples is not even showing anymore. Just disappeared. And didn’t disappear to my bank account.
This is the worst. Not reliable and my money disappears!
We have been with Square-up for nearly 7 years. I’ve had two chargebacks. Both were from people that were being evicted. We provided services, submitted all the paperwork. However they still placed a hold on our account, then debited the account twice making a overdrawn balance of 1045.00 not including overdraft fees. I have always been in good standing, however, they still treated me as if we were committing fraud. DO NOT USE SQUARE. THEY LIE THEY STEAL AND IT TAKES AN ACT OF CONGRESS TO GET A SIMPLE ANSWER WHICH THEY REALLY DON’T PROVIDE.
Horrible NON EXISTENT customer service. You can’t even talk to anyone when you call. (if you can find the number to call). I sent them an email and they gave me a “case ID” . Big deal. No more response from them. I have the best credit rating possible and yet they just say “declined can’t confirm your identity” What the heck. Hoping I can take their “free” reader that I paid 10$ for at best buy back. With a big complaint. Now reading the other reviews I should have checked them out before getting involved with them. I think I dodged a bullet by not being able to sign up. STAY AWAY
Muy mala atención al cliente, he tratado de comunicarme por teléfono y me piden un código el cual no puedo obtener de ninguna forma posible, también he enviado varios email y no he recibido ninguna respuesta. Estoy tratando de aclarar una transacción y no hay modo de que algún representante se comunique conmigo, increíble !!!
Billed amount on credit card statement was $22.00 more than the invoice amount. Appears Squareup is charging credit card fees to the end customer vs. the merchant/vendor. Watch out!
Hello Seymour,
Another day has passed and this is getting ridiculous, SQUARE has stolen money from us $5380.00 and this is unacceptable especially since I can’t even get a phone call or email response, at this point I’m contacting our attorney by the end of business day as this is not being handled in a professional manner, I will also file a police report against SQUARE at the end of business day as well as this is theft, and is impacting our business and our client whom paid to have work done by us.
More so I’m returning the items I purchased from SQUARE readers etc..and expect a full money back return, and say goodbye to a good customer who planned on using SQUARE for all our processing roughly $100,000 in transactions per year and social postings of what SQUARE has done to us.
I cannot believe how unprofessional we are being treated!
I opened an account with square and had nothing but problems getting my account verified. finally after 5 weeks of fighting. a gentleman named Barrett sends me an email, stating that my 606.00 would be transferred to my account…..5 hours later I received an email from someone else saying that my account is being deactivated for suspicious activity….so now I stuck with no way to talk to anyone about my problem……why is this allowed to happen….. I also feel like square is stealing my money……I don’t want an email notification all you do is lead me to a help desk that does nothing with out you 12 digit code to get online….without one you cant talk to nobody…..
WOW! I cannot believe how many recent complaints there are about Square just for this month, DECEMBER of 2016. They deactivated my account after 5 years with no problems, held my funds in “RESERVE” and would not allow me to transfer to my bank. I had to refund almost $1000 to my clients and have them all write me checks after they received our services. ITs been a NIGHTMARE! When you get deactivated, their customer service number won’t allow you to talk to anyone and you have to only email them. Its a SCREWED UP COMPANY! Do not use them!
POLITICAL RETALIATION After an initial positive experience with Square Up for over a year in my Business, as soon as my Political Views crossed their Boards and Presidents lines, the nightmare began… and I’m a Democrat!, But I sued Obama for Constitutional Qualification Violations to the U.S. Supreme Court 12-5276 & 14-9396 as a Presidential Candidate myself.
I can’t began to express the cross-over childish and unprofessional tactics Square has exhibited in collusion and cartelish retaliation with info coming from step-sister company Twitter as part of their social algorithm in discriminating against Customers. BEWARE! 95 DAYS to get my Money! A Quarter of a Year! Horrible Business principles of fairness and equality masked in a shroud of non transparency and murky language that I’m seriously so upset about I’m thinking it deserves a Federal Case Number in violation of Commerce Clauses crossing State Lines.
SQUARE NOT SO SQUARE
http://codyjudy.blogspot.com/2016/09/square-up-review-not-so-square-in.html?m=1
You are so right….. Is this the “New Economy”? No accountability? No way to dispute? They stole my money too…. This will be a law suit… HOPEFULLY. They should not be in business.
Square charge my customer card for $4,000 and sent email saying money being sent to my account. They charged another customers card for $3,720 the following day and said money being sent. They then REFUSE TO PUT MONEY INTO MY ACCOUNT. When i call them they had NO PHONE and sent a email said we will get back with you by email only.This is company is playing games on the NEW YORK STOCK EXCHANGE with consumers money. BE AWARE !!!
Terrible service. They debited our bank account based on a claim that services were not rendered. However, we provided a signed contract of the credit card charge and Square ignored it. Poor customer service when calling back. No real managers to talk to. bad experience.
Great idea BUT: This is a product designed by people who might be good at tech stuff but seem to never have run or owned a business, do not appear to know retail and what information one is looking for when running a retail business, have no clue about good customer interface. It is complicated and absolutely NOT INTUITIVE nor in keeping with established norms of organizing sales, customer, inventory and other vital data. GET SOME PEOPLE WITH REAL WORK EXPERIENCE IN THE FIELDS YOU ARE TRYING TO SERVICE onto your product development team. Seriously.
Very unhappy with support, can’t get anyone on the phone. I’ve emailed and cannot get the anwsers i need, I ordered their chip reader and opened an account with them. Used the chip reader once for a test to make sure that it worked. When i go to use it again, it wont work, I go online to find out that my account has been deactibvated. I seem to be unable to get anyone on the phone to solve the problem.
Signed up for Square bought card readers, sent LLC papers explained we were a consulting company, Mortgage Broker company, feasibility studies and
mortgage restructure and arbitration company in advance. One first client was asked for a ton of info
then they say they don’t do business with Debt counselors (we are not) . Keep away from these guys they don’t even have a phone to complain or settle disputes. In doubt call me 800-810-0949
This site says Square’s rating is “B”. This is misleading. It should be “F”. Called four times to follow up on none payment. They were uncontactable. How can you run a business when a financial services company is holding on to your cash flow?. If you’re relying on funds being available Do NOT!. I repeat DO NOT use square! Otherwise you’re a Square Head….
On 10/15/2016 I made a donation to a small local nonprofit using an email address I’ve never used before or since (so I can determine the source of spam email). On 11/24/2016 this email address got an unsolicited commercial email from:
Amorino Theater District
about a Black Friday sale. They could only have gotten this email address from my 10/2016 Square purchase. Perhaps there was fine print somewhere that said my charge allowed Square to sell my contact information to Amorino Theater District for commercial gain, but I’d never have allowed it if I’d known.
Excised from my above review was the actual, telling, email address of the Amorino Theater District:
marketing at messages dot squareup dot com
Jim W
Welp……As of 11/25/2016 Iike everyone else I’m going thru the same BS with Square. Unlike most reviews on here I don’t do large transaction over $500+ I first made a credit card transaction for a measly $75.00 Square wanted documents sunt via email I passed all verifications. Yesterday I swiped for $286.95 I received an email today saying my account has been deactivated due to “High risk”??? WTF Its like were suppose to make transactions for $100 or lower for your account to stay active SMH
Will not use this product ever again service is the worst I have ever seen. I got the same email like everyone else about my account being deactivated and they will be holding my $2400 for 90 days and they will not contact you or reverse the decision. It sounds like they will be holding all of the money for the next 90 days and collecting interest off of it. Plus I cant go back to my customers and tell them I need to rerun their card again. The whole thing smells fish to me.
We have read this about your company, no merits on this decision at all, but it is okay. You received the documents and you know the transaction was legal and legitimate. Please Refund the clients money today! You guys should verify account before setting up account not after pending transactions. This will help both merchants and customers. This tenant maybe homeless because of how your company conduct business. We will make the necessary steps we need to help prevent this from occurring again to another merchant that decides to use your services.
FYI. I spoke highly about your service to my friend at NCR the next competition she comes in contact with will mention my experience.
From: Square Account Services ;
Subject: Alert from Square, Inc: Important Information About Your Account
Sent: Wed, Nov 23, 2016 6:19:16 PM
Hello To my company
We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.
For further information about our policies, you can review section 36 of the Square Payment Terms.
We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.
If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)
Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.
Use the date selector tool to locate the specific payment.
Click the payment you’d like to refund, then click “Issue Refund”.
Select the reason you’re refunding the payment, and click “Issue Refund.”
If there is additional information about your transactions or your business that you would like us to take into consideration of an early funds release or a full reactivation of your account, please submit that information here. Our Account Services team will review your request and you should receive a response within 2 – 3 business days.
Again, we apologize for any inconvenience this may have caused.
Sincerely,
Square Account Services
© 2016 Square, Inc.
This was done in middle of the pending transaction, documents where sent in, however this is the company business practices. PayPal will do your account verification prior to approval of the account,not during a.pending transaction. The cause hardship on both merchants and the customer and Square holds customer funds 90-120 days and longer in most cases without merit. No fraud activity whatsoever. Please take this as a warning for your business and your customers.
I would not recommend this service for new small businesses. There is no phone support and you must contact them through email. Their email response is vague and answers absolutely no questions on the issues at hand. I regret signing up with them.
Wow where do I start? Horrible horrible customer service!!’ My advice to you is turn away, find a different route!!’ I went online and bought the Apple Pay , chip reader pack. I was super excited! So when I tried to register this and get it all set up it kept telling me we are unable to set up at this time try again later, so I did several times kept getting the same message, so I contact customer support well first of all it isn’t customer support it’s more like we don’t give a **** about you, telling me that because I had attempted to set my reader up to many times they are unable offer me their service! Then they said they couldn’t approve my application, well if I needed to be approved why didn’t they have me fill out the application before taking my money’ wow wow wow I am returning it before I even opened it all up! So disappointed!!! Wish I would have read all the reviews before I even did anything! Cause I would t have even ordered from them! So just know they don’t ever pay you on time there is no customer support!!! Bad bad bad bad bad service!!!!!!!
I decided to use Square Up at a small artisan show on Nov. 4th. I made two transactions which added up to a little over $600. I worked for 6 months to prepare for this show so that I would have Christmas money. They deactivated my account and are holding my money for 90 days! I’m unable to contact anybody, you can’t without an account. I feel as though I’ve been robbed.
Square is an inadequate rip off company. Their service is ZERO- you can never get anyone on the phone as they make it impossible to contact anyone period! They send you robot emails that never explain anything clearly and they rob you of your $$$$ as they hold onto it for 90 days without telling you anything other than nothing! Of course they keep the percentage right uP front. I despise this company and their unrightful ways. Use PayPal or do it the old fashion way- accept checks- Postal Money Orders.
DO NOT USE !!!
After 3 years business with Square, suddenly last week i received the “deactivating account message, NO explanation”. We run legitimate Limo and Shuttle Services business in Orlando and i have some charge backs from time to time, but nothing excessive! DO not use these Crooks!! I gave them so much money over the years, never caused trouble! I was telling all my friends how good Square was and got knifed in the back!
I agree with you. I run a small taxi company and I drove a customer for 200 miles he paid me with credit card over a week ago and square didn’t deposit the money in my account .
Unable to send invoices. Error message says “Payer’s email is invalid”, This comes up on every invoice I try and I verified the addresses plus one of them is a repeat customer with no change in the email. Sent an email to Square earlier today and the only response was an email saying they would respond.
Hello
We started using Square in 2012 at our pizzeria and it has worked flawlessly. Never had a problem. Fees are reasonable and it was easy to sign up. Thank you Square for a job well done!
They do things without notice, during pending transactions with verification documents and it can be a hardship for your business and your customer. We and other merchants in metro area are taking their business practices to our senate and house representatives.
You must be the only person on the face of this planet thanking square. This company is money holding company for interest period. Nice try do yourself a favor and watch for squares moles leaving good reviews.
Absolutely THE WORST Customer Support. Terrible service provider. We have transactions that range between $5000 and $25,000 and we had funds held on the second transaction pending additional verification, which we provided. With no response from the verification team, I called Support THREE TIMES in one day from 10:30 AM – 3:30 PM PST with hold times up to 45 minutes per call. I finally got ahold of a human being on my third call only to have him not answer one of my questions, rudely and forcefully talk over me without listening, then hang up on me.
SQUARE PROVIDED THE MOST HORRIFIC CUSTOMER SUPPORT…EVER!
The reviewer has the perfect words to describe who best Square is for…”It appears that Square is best suited for individuals who have an occasional need to accept a credit card payment, such as babysitters and flea market vendors.” This is NOT THE CREDIT CARD PROCESSOR FOR PROFESSIONAL SERVICES OR SERVICE PROVIDERS. However, it appears it’s best for business owners selling coffee by the cup, baked goods, a mobile mechanic, or someone selling T-Shirts at a swap meet. Low dollar transactions (below $500) are king at Square.
The provide NO escalated phone support. The support reps treat every phone call like the Wild West. If they feel like being rude or abusive towards assertive customers asking valid questions they can’t answer, they simply hang up in your face. There are no managers, no staff supervisors, NOBODY with any higher level management to escalate a call to.
I will not be surprised when this company goes out of business. They seem to be on a fast train heading for the mountain. There are too many other credit card processors available for anybody to tolerate such disgusting service.
I used Square for a bit back in 2011 with no issue but business closed. I recently opened another business and decided to go back with Square. After my first sale on the new account was taken, and I received an email that had me going
through every hoop they demanded. Contractor licencing proof,3 bank statement,state tax id #,
contracts with clients on & on. I get email next day (no deposit of funds) stating funds were seized to cover chargebacks from that old account. I was never was able to speak with anyone! After some research I found out and wasn’t aware there was fraudulent activity on the old account by an employee that switched information to their own (bank, email, etc). Our domain was deactivated when business closed so i never received any emails afterwards. Therefore I wasn’t given the opportunity to resolve or try to clear up old account; just another email stating new account deactivated due to suspicious activities. I assume since I was on hold for an hour and no one answered the account was being deactivated and reading here “deactivated accounts” don’t get support.
Also forgot to mention the charges happened in 2014 from what i was able to gather but still unable to find out exactly due to no access to account, and no response from Square.
Have been on hold up to a half an hour to get a recording for call back, which has never come. They have held my funds for going on 2 weeks after I have submitted the information they have been asking for, only to find out that ,oops ? They need more information by emails , that they said were sent….. I haven’t received!
The Square system is a great idea, the Square customer support (if there is any) sure leaves a lot to be desired. Their software quit working yesterday and I still haven’t been able to contact anyone about them getting it to work.
SQUARE USERS BEWARE! I worked all day preparing for & catering an event. I used Square to charge my customer’s card. Later, I received an email from Square saying they had refunded my customer. After jumping through all the hoops to get a customer service rep, I was told that I had manually processed the refund. I could not convince him that I had not. Later, I charged myself $1 & refunded it just to learn the process. You have to manually input the refund amount & then enter a reason. So I called again & asked what reason had been entered. I was then told that there was indeed a problem because no reason had been entered. But shortly thereafter, I received another email stating that a reason had been entered after all. Obviously, Square has either had a security breach or a glitch & they are refusing to acknowledge it. To date, I have not received my funds for all my hard work.
Hi there,
I am writing this review from Canada since I also have the same problem as you guys here. Square have been held my $10K for more than 6 months after they deactivated my account. I try to search for anyone who have ever get money back but seems hopeless until I found this news “Complaints mount against credit card processor Square”
please search in youtube or copy and paste the link as below:
https://www.youtube.com/watch?v=AYgMx2AkqtM
Is there anyone follow up or any result of this news?
God bless us!!
Hello square deactivated my account 95 days , long story short i got my 4800 today thank God
Hi Rob
Just curious
I’ve tried to link my bank account after my $5400 has been held and it won’t link
Did you have issues after the 90 days actually getting a proper response or if just automatically released back into your account ??
My retail store switch to square a year ago. It’s been the best thing we ever did. I have been reading all the complaints and wonder what company your dealing with, the ease of completing sales and the ability to instant deposit the funds in my account is priceless. We also deal with square capital and presently working on paying off our third agreement. Square is a top notch company. I rate them 5 stars– end of story.
We used Square for a few months and had many problems. We switched to another service provider years ago and have never had any problems.
may I ask which other provider? I was just about to get square but these reviews are making me want to find another provider. thanks
To Square;
To Whom it may concern,
You are stealing the people money and their identity.
I supply you with all information, even with my clients phones, and their banks which approved funds.
You are asking me which way I get my clients, and it has nothing with payments.
It is just proof you are part of Organized Crime, and I report you to FBI, Los Angeles Police and BBB.
I found on Internet you cheated your clients and kept money, tents of thousands of dollars for months from your different clients.
All of my clients dispute payments and it was $15,000, because of your stealing the money and information.
CURSE ON YOU,MACUMBU ON YOU
Nick Kostovic
I did business with square for a little over a year. Then I started having issues some issues with “charge backs”. I was told that for my business it would be better to do an invoice and allow the customer(s) to pay their own invoices instead of keying in the card information (not in person). I did as I was instructed. For a while (6 months), it worked fine. Supposedly, a client waited 36 days to decide that they didn’t make the purchase. I tried contacting the customer to see if there was a problem. The customer would not respond to my emails. Square deducted the money and stated that I needed to provide information/documents regarding the purchase. I did exactly as I requested. First they told me the case had been decided in my favor (based on the information I provided). Then a week before they were to release the funds back to me, I received an email stating the customer had re-contested the funds. The bank decided in the customers favor and square locked down my account. I can’t get to any of the information. I’m out $1,085.00. You are gambling with the funds if you trust square to honor you as a business owner.
Square wil rip you off. Held $1725.00 received from one of my customers for weeks and it still hasn’t been put in my account or refunded to the customer so they can pay me a different way. They won’t respond to inquires my email or take calls. Its impossible to get any help. Horrible company and customer service is a joke.
I would never recommend square to anyone. They took my customers credit card payment immediately . 8 days later I was trying to find “a person” to speak to and all I could get was a recording telling me to go on website and get customer code. I could not get the customer code because they deactivated my account for no apparent reason. I finally got someone to call me after many emails left asking where was my money (4000.00 mind you). After being asked several questions I was told I was all set and the funds would be in my account within 1-2 days. I received an email stating they deactivated my account and the funds would be in my account within 1-2 days. 3 days later still no $. I again tried frantically to reach someone and could not because the account was still deactivated and not deactivated as I was told by their customer service rep as well as the email. It has now been 11 days still no money ( however it was taken from my customers card 11days earlier). I finally revived a response to my , again, several emails asking where my funds were. They stated they could not process it because I for some reason am on a “red flag” list. For what , I have no idea!! They said I could wait 180 days for my money or refund the money to my customer. OFCOURSE I refunded the customer immediatley! What a horror show that company is. BAD BUSINESS and no customer service!!!! BEWARE!!!
my God I am just reading all these reviews and just come to see I have just took a ladies credit card for my first sale using a card and I am not going to get my money and neither is she… This is the first time to use Square and they send a long list of thing they need to verify my acct. After is sent all the stuff to them and waiting on hold for hours I was told all is well and the money will be sent to me the next day.. not only did I not get the money they said I was deactivated and can not say why and have to wait 6 months for the money.. that is $6450.00 I cant even refund because there is no button to do it….. What can I do????
That is a major lawsuit waiting to happen. Contact a Lawyer or look to see if there is a Civil Law Suit filed then jump in.
I do not trust this Company as far as you could throw them- they are crooks!
We would never recommend Square to anyone. We have just been terminated without reason and warning. Since then, we are not able to even talk to anyone to resolve the issue! Why??????
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Never heard of them. Don’t have an account. And I’m darn sure not going to tap on their link! I see that apparently this is another sleazy scam method they have added to their arsenal. Watch out.
In Florence,AL. I bought something from 256-718-7999. She was using Square. First she said …no receipt, than she said ok with a phone nr.
Gave it, received a link …
Now I dare not go pick up my receipt as my security tells me square’s site is improperly set up & would allow my info to be hacked. ???
What is this ???? not having security in there ?????? I deeply regret having accepted to go through square. Bad juju !
HORRIBLE service. They are holding my money hostage right now. NEVER USE SQUARE!!!
Beware do NOT use Square in offline mode. It is no better than writing the credit card info down on a piece of paper and hoping it goes thru when you can actually process it. I’m a vendor at craft fairs. I use square registar. I had great cell service because I was checking the current weather reports on multiple sites with no problems. Square would not connect online and told me to use there offline mode. I did, I checked for proper current valid ID. I had a $255 credit card charge. Square approved the charged and I had the customer sign squares capture screen and got the usual thank you screen. Big mistake on my part that I did not write down any customer info. My sales are one time things I don’t ever expect to see or sell to theses people again. IAcccording to Squares directions it says that as soon as I’m connected to the Internet it will run theses charges. I take the risk that these charges could be declined till I’m online. Less than 8 hours later I was definitely connected to the Internet I was at my home with dependable service. I checked my emails , sent emails, etc etc. I assumed Square was processing my credit card charges but NO they did not process these charges until some 7 hours later. Which is when this one Charge was declined. I feel that had this been done when I was first online then maybe this card would not have been declined. It took me three days to finally talk to someone at Square. The person was no help, would not let me speak to a supervisor. Would not give be any info about this charge, told me she felt it would have been declined no matter what time it was processed, but would not tell me why she felt that, would not try to resolve this with the person , or bank , would not run the charge again either.. Would not help in any way at all. Whe did offer to give me free processing fees for the next $1000 charges which amounts to $25 . So they are admitting that they were in the wrong. She would not check to see if their service was down it that area at those times. It was working at the library across the parking lot. Only Square was not working.
So I’m out $255 which is a huge sum to us.
Does anyone know if it is legal for me to take photos of people’s ID’s so I have this info to contact them if there is a problem and so I can run the charge again if needed. Of course I would delete the photos as soon as the charge cleared. I’m opened for suggestions . What company can I use ? Help
One of the worst company ever. It looks like I have lost my money with Square. This company is not releasing my own money after providing them with all legal documents. I called them today and I was told that they will release money today but nothing happened. Scam!! Stay away sole traders
Soy un usuario de SQUARE y esto es una publicidad engañosa, me registre y seguí todos los pasos que ellos exigen, sin embargo después de hacer cobros por tarjetas que suman $6387.84 estos señores nos tienen estos fondos represados por mas de 3 semanas dañando el funcionamiento regular de nuestra empresa de servicios WETTER TOURS LLC. No USES ESTOS SERVICIOS ENGAñOSOS por favor. He tratado de llamar para resolver el problema y si revisas por internet verás que es imposible comunicarte con un representante, son una compañía sin seriedad y se quedan con tu dinero. CUIDADO con usar este servicio.
My husband realized he was swiping his clients cards using square but all funding are pending. I went to BBB to see what they are about… WOW!!! To my dismay I read at least 15 reviews and all of them were talking about money withheld by square. THIS IS A SCAM!!! He only lost $78 which is a blessing when you look at the merchants who lost thousands. My heart dropped everytime I read a review indicating their trust in this company with information about their bank accounts and that of their clients. WARNING- You may want to randomly check your bank account for any unwarranted activity. If they are willing to steal from us blatantly in our face then how much more will they do behind our backs.
I have been using Square up for more than 6 months for my retail furniture business. First of all they have the work customer service, I had to call them twice both times the representative was horribly rude.
The biggest reason I hate Square up and I am going to quit using them is; NO REFUND AFTER 60 DAYS. So if you issue the refund via check you obviously loose the fees charged by Square which is unfair.
Do not use this company if you have half a brain. Square has one of the worst web sites I have ever seen. It is anything but user friendly. You can’t find anything you want and trying to get a customer service phone number is totally out of the question. All I want to do is bill one of my customers by inputting their card number manually and I have now spent over 45 minutes trying to find the link to do that. I have tried signing in several times to see if I could get to the page I need but NO all I get is useless reports, and a bunch of junk. This is RIDICULOUS!!! I am going to find another company that does this but has a clue when it comes to designing a web site. This place SUCKS!!!
Hey Terri, how funny to see you on here. Someone used my credit card who l trusted and took out alot of money. l have tried for three days to get a hold of Squareup and can’t get any one to speak to. My credit card company has tried and sent a letter to dispute the charges. Still nothing. Now l have a 1300 bill on my account. I can’t believe square didn’t send me “the card holder” a confirmation number at the time . l could have denied the charge then. Now two months later and l still haven’t got it resolved.
Square put a hold on a large payment from a customer and gave me no reason why. I will do everything in my power to prove that this company is holding money illegally to draw interest. I have contacted my attorney who has contacted the federal Bureau of Consumer Protection | Federal Trade Commission. I would not do business with these scam artist.
Wow, I have read some reviews that was just posted within the last 72 hours and to my surprise, I am having the SAME issue. My account was DEACTIVATED yesterday for some unknown “security” reason after having a transaction done under $900.
Is SQUARE serious. They shut you off without any explanation at all and keep you from calling THEM! How professional of them.
I don’t understand what was ‘RISKY’ when its on file that an invoice was sent and paid by the customer on their on server entering their own information.
For SQUARE to not want to explain themselves is a huge red flag for me.
I DO NOT RECCOMMEND SQUARE TO ANYONE !!!!
I signed up with square the let me collect fees and when I tried to collect from them they closed my account and kept the money 3700 dollars don’t trust them they will steal your money and try to call them impossible
Decent basic system, however soon after purchase most support all but disappeared.
Loyalty program that was promised as part of sales pitch ended up being dismal, restrictive and unuseable; after working with them over a year on it they finally added originally promised functionality and offered for an ADDED COST. Bait and switch.
After implementation our rate almost immediately increased by .35%, as original was ‘oops an error’/. AFTER we purchased and implemented 3 systems. Horrible bait and switch. Stay away.
Nervous Dog Coffee Bar
Michael Litt, owner
Do not buy this product if you are not a business owner! Square Up will not provide services to unincorporated associations and trusts (like community groups & charities). They do not state this anywhere on their website and you’ll only be told after you’ve bought the product and try to use it. When I sought assistance from their telephone helpdesk, I was put on hold and then they were unhelpful. I would not trust this misleading company.
I am extremely dissatisfied with Square. I have been using this service for about a year now and even though their rates are extremely high, the service allows me to take payments on the move. However, I put a payment of almost $3,000 through yesterday, and they are holding my funds for 1 – 2 business days to verify the security of my account. On top of the hefty fee, they reserve the right to hold any amount of funds at any time and do. When calling I spoke with a rep by the name of Todd and he refused to transfer me to his supervisor, tell me his last name, offer a phone number of someone that could help. So, my funds are held and there are zero representatives that I can reach to release my funds. I will be switching service providers.
Terrible. As soon as I linked it to my bank account, I received a message that my account was deactivated, the decision was final and that due to privacy concerns I could not know why. In short, they still have the $$ I’m owed for having sold a few things using square, but the account is cut off for secret reasons and there’s no discussion to be had. This information came in on a Friday night, shortly before their offices closed for the night. Now I have no way to manage product sales, and no way to access money from previous sales using Square, and I’m left wondering what is wrong with my account and if something has been hacked. I so regret ever using Square at all. My advice would be to avoid this company.
Square will not send over deposits sitting in my “pending” to my account, now 7 days after each of the Square Generated Invoices were paid for BY the customers – on their own accord.
Square will not call or assist to have the funds transferred to the bank account on file.
And now, after my repeated emails to have someone contact me on this… They have DEACTIVATED MY ACCOUNT because of risky activity???? 3 invoices generated and paid for by clients??? How is that risky? They are not answering my emails – no calls – no contact.
I’m helpless at this point, and the money is in their account that I can not access.
Don’t even get me started on what is happening in my account awaiting the funds!!!!
Is there somewhere else I can contact that anyone knows in the Square World????
Jolane,
Unfortunately, I have been trying to get back thousands of dollars from them since 2013. Nothing! I have been in contact with pretty much everyone, even opened an file with the FTC, but heard nothing. Contacted both the Ohio Attorney General and the California Attorney General, nothing. But Ohio Attorney General did accept complaints against my company at the time. Long story short, I had to close my business of 22 years. I get on here every once in a while to see if anything new has come up about how to get money back, but I see they are still up to the same old tricks. The emails that they send you after they deactive your account is down right crazy. Never let you have a phone number and never give you there last name. They told me at one time, “give us your phone number and an exact time to call and we will.” so I thought ya know, it’s been over 6 months I’m going to have some fun. I emailed them back to call (123) 456-7890 at 5:30pm – about 5:45 I received another email saying they tried to call that number but it wouldn’t work. Right then, I knew I was in trouble…who in the world would think that was an actual telephone number? Good Luck
Why is this info not being reported to the Attorney General. What is really frightening to me as I just paid off a loan from square where I was not aware of or they did not have the minimum 8% of balance must be paid within a 60 day period and full loan amount must be paid within 18 months. I do into think that clause was in my first alone or I was un aware of it and luckily paid it without a problem but being a Artist who has dry spells and then large sales it could of been a real problem. NOW add in this phenom of Square “Seizing” large credit card sale at their discretion. THIS is the real nightmare scenario. I am still after getting a new loan from them yesterday still unaware of what happens if I fail to make the 60 day or 18 month cut? that is the real issue for me. So much for the easy laid back, not have to think about or worry loan payment system. Square had restored my faith in lending up until yesterday and now it has set a new standard for un thinkable Loan terms. (Cue soundtrack to Jaws”. Actually it is sad and heartbreaking to see what is happening to people in this country when it comes to lending.
Crooked company, did a lot of smaller transactions with them and it was fine. Then had a couple of large ones, then suddenly they froze/deactivated my account with $2600 in their bank account. Their last email says minimum 90 days up to 180 days(or longer they choose).
Let me start by saying I went with square because of a past experience with them. I ran a service dept and never had a single issue with square. I’ve just started my own small HVAC/R company and decided I would use them due to previous use. For the first 2 months everything has been great. Then they showed their true colors. The majority of my customer base are property owners that have rentals here in N.C. but do not live in the state. One of these customers I have been trying to get owns 1200 rentals here but lives in AZ. I finally got a call from here to service one of her properties. Needless to say after having 4 hvac companies charge her almost $1300 and still not fix the issue, she was ecstatic when I fixed in less than an hour at $425. So I charge her through square and after 2 days payment still said *Pending*. I contacted square so I could send this customer a paid invoice. Their answer was “It’s an issue with Mastercard not us” and “I Gaurentee the money is I your account by tomorrow afternoon”. OK no problem, I contact the customer and Gaurentee her invoice by the next afternoon. This was a Thursday, Friday morning I receive an email from square saying they need to verify my account. I fill out the information and explain to them how important this customer could be for my small company. They tell me “everything looks good, you will receive your money by tonight, but no later than Monday”. I again make the mistake of telling my customer the same thing. Well Monday came and went with no response from square. Meanwhile my customer calls Tuesday morning asking where her invoice is. I call square at 10 a.m. eastern time, they return my call at 3:30 p.m. and tell me “we just sent your info to the review dept you should have your money by tomorrow afternoon!!!!!! I get frustrated and tell them I am going to refund my customer and close my account. The guy from square catches an attitude with me and say “ok, I’ll send you the process to refund and close your account, bye” and hangs up on me!!!! What kind of customer service is this?? I think they forgot they work for me not the other way around!!! Their big mess up is next week I start my fall maintenence inspections. This is 3600 properties at $165 each, meaning they just lost out on $60,000 worth of processing fees they would’ve made because of a $425 charge!!!! I’m sure that’s not much to a large company but I’m not the only one they’ve treated like this I’m sure. By the way their whole reason for the review is because it was an out of state card. I fully understand and accept that. All they had to do was ask why and I would’ve explained because she owns the rental home and lives in another state. This is not uncommon here in America. Instead they turned it into a long drawn out process that just lost them a customer, along with everyone I know that uses square. I will be turning them onto another card reading service that only charges 2%. I’m not going to state the name of the other service so it doesn’t look like I work for them lol. Anyway, if you are a small company and need your funds in a timely manner, DO NOT USE SQUARE.
Used them for over 7 years took a valid payment and they deactivated my account for life with no valid reason or explantion.
We’re a real estate location providing horse stalls for use during a show in Florida. The stalls are expensive, the people pay on no refund and no deposit refund contracts, and everyone makes their payment on 10/1 and 12/1. Its a simple business model.
I just accepted 50k worth of payments through Square. All of the money is on hold. Apparently to get it released, Square would like me to give them the last three bank statements of everyone I have paid money to on my last three bank statements.
I’m not entirely sure how to do this, but I am 100% sure that everyone working for this company is a complete idiot. Do yourself a favor, pay your bank the annual fee for credit card processing. Maybe this is a great system for someone who sells candles at the farmers market on the weekend, but if you’re trying to operate a real business with actual revenue, this is not for you.
It took over two weeks to get paid for my first transaction. I answered every question and submitted every document imaginable and now in trying to get paid for a second transaction they’re holding my money again and asking all the same questions.. I was on hold for 40 minutes before a recording came on and said they’d call me back. That was 30 minutes ago. They are incompetent, inconsiderate and probably purposely holding people’s money for their benefit. I will never use them again and if they ever call back I’ll let them know it
I charged an existing customer a transation for
$3,935.00 , it took several days for me to find out why
my money has not been deposited in to my account .
After sending a email to square they email me back saying that I had to verify my account . I tried to speak
to someone it is very dificult I have questions about the
verify account issues ” it has been over a week and I
still don’t have my money ! I am considering going to another company .
Horrible experience
They randomly refunded 3 of 7 transactions in a day and froze the account at 2000 in sales.
WORST company I’ve ever dealt with trying to get to customer service. I was on hold for 3 1/2 hours finally hit option 1 to receive a call back. Another hour went by with no call. I and my partner used 3 lines to call again. finally got a call at 9;30 p.m. while i was finally home and in the shower and missed the call.This is a recurring experience hence the need to post this review.
Square just deactivated my account because I accept to many credit cards. I have 0 chargeback’s on my account. Avoid this company don’t waste your time. It’s worst then PayPal.
These people are absolutely criminals. They withhold your money whenever they feel like it trying to contact anyone to resolve anything is not going to happen.I would never recommend anyone using them and I don’t even know how they’re still in business.
I’m having a bad experience as well. Who would you recommend to use? They are going to withdraw for a dispute and the customer is holding my merchandise
I pre ordered the chip reader that bluetooths to your devices. I go to use it for the first time after finally receiving it moths ago just to find out that it doesn’t connect to my phone. How can a bluetooth device that runs their register app not be compatible with their hardware? It is BLUETOOTH for God’s sake!! I call them up pissed of making me look like a fool to my client when it doesn’t work. Just for the new age hippy way of patronizing a person that has every right to be upset. It isn’t like I am throwing a tantrum because I didn’t get a gummy bear snack in my lunch box. This is a BUSINESS and loss of money we are talking about folks. Do not patronize me or others when you have a crappy business that causes us to lose money and clients.
The lady said sorry over and over and over…..number ONE mistake in my eyes!
She offered me a puny 100 dollars of free transactions for my trouble…..number TWO mistake.
She said she would see if their plug in device would be compatible with my phone……I gave her the make and model and sure enough was untested…….number THREE mistake
I told her that I would no longer do business through Square, because when a company pisses me off this bad and makes me lose business then they lose my business in return. She got me my info for the return of the product so I can get refunded the 49 dollars I spent….MINUS the shipping and hassles…….number FOUR mistake.
I also got an email about getting 100 dollars of free transactions or 180 days which ever comes first. As often as I need to use it I would end up getting nothing in return……number FIVE mistake.
I have been very insulted. They have tried to pull the fast corporate smooth over a pissed off customer by offering a very tiny offer like I am some child that is a sucker. This to me proves that corporations charge for the value they think they are, but downgrade the consumer with measly offers to say sorry for wasting the consumers valuable time, money, emotions, and well being.
YES Square I do not fall for that slide of hand trick. I cut ties and say good riddance to the corporation that swindles me out of my value! If I did it to wal-mart 25 years ago. I will do it to you. Never again will I do business with you or any subsidiary company you may own.
Square has horrible customer service. I entered my information wrong one too many times, when i tried to go back and fix it the website would not let me. I emailed them for help and this is the response i got.
”Hi,
I apologize for the delayed response — thanks for your patience.
Unfortunately we can’t approve your application to accept credit cards with Square. We wish we could provide you with another chance to apply, but we’re unable to do so since Square can only provide a set number of application attempts.
While we’d love for you to process payments with Square, this isn’t possible.
We wish you the best of luck with your business.”
We are a non-profit mental health services organization that did minimal business with Square (<$1000) per month. However, for some of our clients, this is their preferred payment method. I received a "account deactivated notice" and upon querying the poor client service folks, they said "we cannot disclose the details".
While they can "legally" terminate without cause, apparently they don't care about the black eye.
I have had a tough week. Bought a dud car maybe lose about 4 k when I re-tade it back on one that’s worth it.
A month ago I went to the bank for a Eftpos machine. It used to cost $40 a month now they wanted $80 a month. ++ if you go over 6 k trans a month. Rip off, Square sounded great compared to that. Just sorry never read the reviews. (slow learner) they also never say in the beginning how much info they need for you to verify yourself either after you sign up.
Then yesterday I get a email that I need to verify my account and a customer who paid $2,600 into my my account via square. They are holding her funds back for the second time. 3 weeks ago this same customer paid me $4,500 had the same problem then except they tried to tell me it was a fraudulent transaction from Canada (were in Melb Australia) Aust bank and card.??? and this is a long term customer I have known for several years. At the same time another customer paid me about $1,700 hers was rolled into the same fraud. After many talks and getting info to them about these customers names add etc me supplying invoices (why) they after a week paid me many days later than they promised. So now same customer with the Canada fraudulent card. paid again and they want the same info back again. for someone they cleared 3 weeks ago. Tried today to clear up but it had to go to credit department With no return call coming from there. After reading these reviews for the first time. (Bloody idiot that I am) Once I can tolerate a mistake like that, but twice and to the same person again. Never she was humiliated having to identify herself and her credit details once to them, do I have to do this again. My customers are valuable assets to me. And Square is F—–ing them around and me as well. The penny has dropped reading these reviews. These sharks lend money to their clients for a healthy profit. Guess who,s funding the capital. Its all the customers that have have a $1,000 or two or more tied up in a 90 to a 365 day or more in transaction disputes. Or they are making money like the banks with electronic transfers, holding the money for 3 days on the short term money market laundering. But Banks cant hold disputed funds they have to pay the recipient then sort out the problem. But not Square. watch out they are un contactable. don’t return phone calls or Emails, when they have your money. Unable to sort a problems but create them. Melb credit card in Canada give me a break. Where does that bull—t come from. Watch out. I’m getting out I think they may only be good for a coffee shop or anything under a hundred. But after reading these reviews they will get your money one day and keep it for a year or so. The ACCC will be hearing from me about Square. Back to the Bank for me they cost,but are predictable and reliable. and assume responsibility for what they do. I will hazard a guess this this is a low capital tech company. clawing there way up to being a wanna be bank with their customers illegally held funds. “WATCH OUT” !!!
Square is a scam big time. Is been second time they took $400 from my customer and few hours later message appear: “Your account is deactivated, funds will be held for 90 days”. So I had to refund mu customer in full and keep communicating with apologies about this shit. So SQUARE IS HUGE SCAM. THESE PEOPLE MUST BE OUT OF BUSINESS ASAP. I m calling all people to do something against this scammer. SQUARE IS A THIEVE AND BULLSHIT!!!
My name is Juan Fuqua I shared the same experiences that you have shared Square took $1,500 from my account and then they sent me a email saying that my account was deactivated and I wouldn’t get any money back for a. Of 90 days this is ridiculous there’s got to be some way that we can get this money back from Square my suggestion to you is to go to your local Prosecutors office and large a criminal complaint against square and then you may be able to get us to thank you so much for reading my message and have a God blessed day
This app allowed someone who wasn’t me to falsify identity and in turn steal hundreds of dollars from my account. This should be more secure.
Wow! Square (which I have used for YEARS in my business) just sent me a very disturbing notification. I read reviews on the product just now and they are not good. I have thousands of dollars they need to transfer to my account that they are holding. Any suggestions (oh, BTW they only have automated responses and even FB is automated). No Customer Service. Here’s their notice: Hello Christy,
Thanks for following up. We understand that this can be a frustrating experience.
Unfortunately, our decision to deactivate your account is final. Due to the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.
For further information about our policies, you can review the Square Terms of Service on our website
This would be my 3rd year doing business with square I run a online virgin hair boutique My busy season is Sept-April every year. Everything seemed fine at first I processed more than 54,000 with square during 2014-2015 I took a small break from processing April-Aug 2016 I called into square and asked was my account still okay to process on. I was assured 100% your account is fine no need to worry the representative went over every inch of my account with me and said your account is perfectly ok. I asked would I have to go back through reverification of my business the representative said no. I said alright so I sent out my email blast & social media blast letting my clients know I was back taking orders. I ran my signature special of $50.00 bundles Sept 7- Sept 11 and bam………… September 11th I get a verification notice in my email I was upset because I had been doing business with them for years now. I had only taken in 1,000 from my customers at this time. I called customer service on Monday September 12,2016 and got the usual run around crap not to mention I was on hold for 2 and a half hours. I finally did the call back. They lady that called me back was very rude I asked when could I resume normal business she said they should email you today or tomorrow when your money should be deposited after reading all the reviews here I am less than hopeful about my account. I have a feeling im going to have to refund my clients money and look for another processing service since square has become so bad they are losing good business owners
I’m about to have a bad experience and horrified by these reviews. Any suggestions on who to use?
We rent cabins in a beautiful mountain area of Oregon and have been in business over 11 years. Two transactions were deposited to our account, great, right? Then I made several more deposits and immediately I am asked to send info on our business which I did. Two days later I get the famous email, “account deactivated, money held for 90 days, risky transactions.” Since you have been deactivated you will find there is no way to talk to Square, the phone number given is only for “active accounts” After ready the reviews I fear we will never see the money they are holding for 90 days. This puts small business owners in a difficult financial position.This is a scam and the owners should be in jail. Send a report to the Better Business Bureau, get that A+ rating down where it should be.
So I spent money and about 3 hours trying to connect my bank account to Square before one of our fundraisers. After all this..and telling me about a secret routing number from the bank they needed (and the bank didn’t know anything about a secondary routing number)–they decided we couldn’t connect the bank account. Their advice was to go to another bank! What a bunch of crap. They should warn people that they can’t connect to all institutions straight up. But it looks like straight-up is not in their list of virtues judging by some of these reviews.
I’ve used Square for a few years now and it seems their quality of service has hit the skids. I’ve just experienced what has been described in the forum here, ‘security holds’ on almost $12k of funds for no apparent reason. When I called I got the run around from four different people as to what was happening and when the funds would be released. One gent even went so far as to say I didn’t have to use Square if I didn’t like their policies – not a problem there Chief!
Having owned several small businesses of my own and working for one now, I can safely say that I would not get away with providing this level of poor service to my customers – I wouldn’t have any customers left. At this rate they’re not going to either unless they make some dramatic changes.
If this is the same square I use. It has held my funds for 2 months without depositing them to my account
I have been using Paypal and Square together on my Weebly site. They have my funds on hold now after using their services for three years. They promise two-day turnaround that was eight days ago and promises I will get an email Reading the other reviews looks like this is not a good company to deal with. I will be going with Paypal 100%.
Does not feel like an honest co.
I have had it with this company. Their customer service is pitiful. I go online to get a “ticket” which is required when you call, and it doesn’t load. it’s just a blank page. I have had multiple instances where whoever I send money to does not receive it, and when i get a return, it takes multiple days to go back into my account. I am fed up with square and I am done using it. After I get my refund, i will be deleting the app and so will the rest of my family.
I would NOT recommend Square to ANY business. We received an offer to add Square as a payment option for our clients, we had been using and continue to use the payment Gateway from Freshbooks. After putting a few transaction through Square with one client Square put a hold on our funds to “verify” the transactions. After answering many question and uploading and email several files Square closed our account, KEPT OUR MONEY and said it would not be available for 90 days. We are a company that does business and provides service with Fortune 500 company’s for which we provided AMPLE documentation. We are an approved member of the Ariba Vendor management portal which is used by our Fortune 500 clients. I WOULD suggest if you are a small business DO NOT USE Square.
Good product but the customer service and tech support definitely need improvement.They have all these young inexperienced support staff that are definitely not qualified to resolve complex tech issues.
These youngsters are rude and lack customer service skills. We all have bad days but from my experience, rude service is fairly consistent at Square Services.
I have had a few technical issues with my Square account. Speaking with their tech support yielded the same result. My issues is not resolved.
Their response… “We have done all that we can. Sorry.”.
They do not follow up.Repeated phone calls and emails were just completely ignored.
I have been using the cash app for two years free of charge, them all of a sudden in July of 2016 it began charging me 2.75% for every transaction sent or received. Because there is no direct customer service number I emailed customer support about the issue, however it took days before heading back. And when I finally did hear back it was generic response. Because the issue has not been resolved, I had to send ANOTHER complaint email and wait for who knows how long for a response.
They deactivativated my account without notifying me until i contacted them after a week or so wondering where my $1300.00 deposit went to. They said i would have to wait 90 days due to deactivation for patterns. They would not answer customer service and it took 6 times before i got a call back from them. They finally reviewed my account and decided to deactivate it.
SquareScam is the WORST Website for transaction in the HISTORY of the internet. I Sold some stuff back in April of 2016 and i have yet STILL to receive my money and its September 1st 2016. I Sold a digital asset back in April and because i did ten transactions of 1000 dollars in less than a day they said i was fraudulent and they where gonna hold my funds for 90 days! i said ok thats fine august 1st rolled around and i still didn’t have my money i have been contacting them all month to help and im getting 0 responses and they still have 700.00 of my dollars HOSTAGE! Im writing a review here and on every website that allows me to, im also reporting them to the BBB. AVOID SQAUREUP AKA SQUARESCAM AT ALL COSTS!!!!
I started to use square a week ago. I am HVAC contractor. The first transaction was 1700 and the day after I received a email asking for copy of the contract and my license which I sent them on Friday found out this a week later that they were deactivated my account and gave me one hour to refound the customer. Their email stated that my company is high risk. My company is 25 years in business. I recommend not to even consider a square account as they are a complete ripoff.
I used to think Square was the best. After processing over $500,000.00 over a three year period with no charge backs, I had grown accustomed to them. They offered me Capital Advances form time to time and I was really excited about the next day deposits. All this changed last Monday (8-15-2016). For no reason I got an email from Square stating they needed to verify my business. Moreover, they would suspend all deposits until this business was verified. Thats funny I thought, we have done business ofr three years and have spoken many times on the phone. Be it as it may, I sent in what they asked, fully expecting a thank you and your all set. No response. Two day later, they re-requested the information, I tried to call them, no response. No way to contact them by phone, no response to my emails. Immediately changed processors because I can not and will not do business with a company that can not take a call. Beware of them! This is not the first time this happened to good merchants like myself. They ended up deactivating my account, which was fine by me because I already moved on. Square = F- to me. Really disappointed.
Who are you now using for your credit card company?
I have ran 3500 with Sqaure not one dime reached my account does anyone know how I can get my money
I had dinner at a restaurant that uses Square Up and will no longer do business with them because Square Up shared my email address with them. I did not provide an email address when I bought my dinner and paid with my card. The next day I had an email from the restaurant asking me how I liked it – I didn’t because I did not share my address with them – Square Up did. I have been spreading this to my friends and warning them about using a credit card to pay for dinner at any establishment that uses Square Up to process payments – I did not give them permission to contact me this way and feel it is a breach of the anti-spam laws.
Square did not share your email with the restaurant. Square sent you the receipt on behalf of the Restaurant.
So what program do you guys suggest? What is the next apps for small businesses that accepts all forms of payment with no hassle? If your paying with a credit card, any program, any swipe, any computer transaction, HAS YOUR PERSONAL INFORMATION WITH YOUR PERMISSION GRANTED AT PAYMENT and does not need permission to send a emailed receipt or survey. Your lucky that is all the information, which is sent to only you from square or ANY FORM OF ELECTRONIC PAYMENT.
Square is only good if you want them to hold your money for 6 months. They will hold deposits then say they want to do an initial review of your account after you email several times about not receiving your deposits. They will then close your account without notice and say it’s in their policy to be able to do so. They then give you the option of refunding your client and taking payment again, even if services were already rendered and it was after 60 days. They will then hold your money for another 90 days. They are a fraudulent company and I highly recommend everyone stay away from them.
SQUARE WILL NOT STAND BEHIND THEIR SYSTEM ERRORS.
Do your research before you sign up with square FOR THE FOLLOWING REASONS
1. You cannot find a customer service phone number in a timely manor
2. I was processing a transaction that had doubled because of square when SQUARE ISSUED a refund to the previous customer.
3. Square would not stand behind this system error.
4. After 5 hours on the phone with them they refused to reverse their error and I am out $80.15
BE AWARE
Stay away from this company. Read how square destroys small business accounts with no recourse. They did this to a company of disabled military veterans. We needed online invoicing for our small shop. Square let us set up, took money from a client on one transaction using American Express card then square demanded we provide supporting documentation for our business existence. We provided Federal EIN, copies of the invoice for the transaction and informed square we were small… And only had a web contact page as we were still building site. Square demanded the same documents TWICE from us. When we complained about that and refused to be extorted into taking out a company advertisement we do not need or want, the Square rep seized our money, closed our account and denied us the ability to even talk with anyone. We were toled the reason was “a pattern of risky transactions” how is ONE TRANSACTION … A PATTERN??? I used my personal account to get a phone code and was threatened by Square rep and led to believe that if I made another issue out of business account being closed, my personal one could be affected as well. SHAME, SHAME SHAME! If you have any connection to the military, close your accounts and take your business elsewhere. These people are the worst kind of crooks. Do a google search of this wretched company to learn for yourself the small businesses that have been destroyed without recourse or review by these people. Ask yourself if your business could survive having all your money stollen right now, your entire POS taken and you left with nothing and no appeal. That is Square folks… The cold hard truth. Check out their BBB NEGATIVE reviews and ripoff report. Eye opening. Glad we did not go all in with them.
very bad protection for merchants lost $1600 in dispute where square didnt even. better to have merchant account with some reliable company.
Hello people and businesses. Square is becoming a thieve big time. Square is holding merchants funds without any detailed explanation, they stating that account is under review for a weeks. This is most likely a big scam I ve ever seen. I had couple invoices paid by my customers and square placed on hold those funds for unknown time period, they lie over the phone that your funds will be released by end of the day. It never happened. I m very confident that square is steeling money and. This is big scale scam. BE AWARE!!!
I m going to file a law suite against SQUARE SCAM!!!
Square, Inc. makes no effort to resolve issues when its service fails. I have contacted square via email, Facebook, and Twitter, seeking to find out where my refund was and Square, Inc went so far as to block me from communicating with it through social media. Square lost my refund and I am asking it to help me trace where it put my money, but instead of assisting me, its blocking. Square block me from contacting it on Twitter and Facebook. Square has effectively stolen my money. Square, Inc. makes it almost impossible to speak with a live person and takes days before responding to your email and when Square finally responds to your email, it provides no answers.
I processed three invoices through quare for one customer with three properties, Each had to be invoiced separately and processed separately for each business my customer owns. Square allowed the processing, one being over $13k, and the other two were around $500. FIVE DAYS LATER, Square said they “permanently deactivated” my account and that I needed to refund my customer or they would hold the money for 90 days before depositing into my account. With N EXPLANATION, mind you. They just did it! Luckily this is for my mother-in-laws businesses, otherwise, I may have lost a customer over this nonsense, when I tell them “Square is great and we would have no problems processing her invoices through Sqaure. Well, this has soured me off of Square “permanently” and I would suggest no business with transaction over $50 use this service. They should have kicked back the charge at processing if there was going to be a problem.
This is SQUARE’s fault, not mine. the transaction was completely legitimate and LEGAL!
Do not use this company they are a joke they hold your money for 90 days even if you win a dispute you are putting your buisness in jeopardy if you do choose to you will regret it the are incompatance unprofessional read your paperwork because there is a lot of hidden scams in the contract if you ever listen to any review listen to this one
I NO I can’t get In TO my account with them and It hard to get some ONE WITH out a code and they got $150.00 of my money that didn’t go into my account yet what should I do
Square up has held our funds for over a year with no contact and we have little or no hope of ever seeing the funds
martin hook
i bought a square devise and attached to my phone and i was having problems entering my routing number, so i tried to call them and speak to a human being, it was impossible, There system is not designed to speak with a customer service, I wanted to know where my financial info went to, since it was not processed, who got my info, and what do they do with info thats not processed, since you are asking for personal info, dont like it at all.
I used to love Square because of its ease of use. When we heard they had a cash advance program for merchants, we decided to use it (despite the high fee) and we were delighted with how easy and stress-free it was to pay back.
When we were within a couple weeks of paying off the balance, we got an email inviting us to get another (higher) advance. We were thrilled, and planned to use the money to increase our stock in preparation for an upcoming busy season.
However, when we applied for the advance we were suddenly “ineligible.” I’ve now spent more than a week begging Square to have someone contact me to resolve this problem or at least explain what we did wrong to suddenly lose this opportunity. Their customer service people are very nice and apologetic, but apparently the people in the Capital Department are absolutely impossible to contact or talk to. Each agent I’ve talked to has promised to forward my request and explain the urgency, but the fact remains that over the course of eight days I’ve sent four emails and called four times and have been completely ignored. (They promise a 24-hour turnaround.) I am starting to research other merchant processing options today. There are lots of other options out there now besides Square. I highly prize loyalty but if they’re not interested in helping me, I’ll have to go find a company that’s more responsive. Not impressed!
squareheld our funds in january 2015 and have not released the funds it is now august so thats one and half years wih almost no communication legally you can only hold funds for 1 year from the transaction date
wallace consulting
I just read some of the reviews and my hopes of getting the close to $3000 that Square has been holding for a week are gone. We area small cafe and catering business. Not only are we out the money they won’t deposit into our account… we are also out the food costs we paid for and the staff costs. This is really crippling to a small young business.
My story is the same. After doing business for a year with Square, suddenly our “instant deposit” was taking a week. Then we started supplying meals for a local rehab. We had a credit card charge for $1840.00 and it never made it into our bank account. Then we were asked to verify our business by supplying 3 months of bank statements, our EIN #, and our food handling license. Really?? wtf? But we supplied everything they ask for.
Next day they wanted more verification. Had to supply our invoice to the rehab facility, and answer more questions. Still holding our funds. So upsetting and stressful. Can’t even make payroll.
PLEASE BE WARNED… DO NOT DO BUSINESS WITH SQUARE!!!
It’s been 1 week that they have been holding all our funds, including the day to day cafe business earnings.
HORRIBLE HORRIBLE HORRIBLE. If you are a small business dont ever use square. It is so cool with white beautiful design hardware and fancy website but when you need customer service you are in trouble. Also they can just put a hold on your funds for their review like you are a hacker or thief stealing other people money. They are holding funds in my account today and I need to make a payment to other company tomorrow and guess what I dont have the funds available. I will loose my client because of square. I learned my lesson now. I was warned about square services how horrible they were and I didnt listen If you dont wanna be a victim dont ever use Square. They are super expensive and they treat their customers like they are thieves.
Square has had our funds held since march 2015 it is now july 2016 1 year and 4 months later and we have had virtually no response from square of when these funds will be released it could be another 10 years as far as we know
care cleaning
This company is a fraud, they will do nothing for you except steal your money. Finding out what thieves square is has cost me $520. I’m filing a complaint with the NM Attorney General. I will also file complaints with any other government regulatory agency. Do yourself a favor and don’t do business with crooked square!
Cannot contact and speak with a customer service representative. Apparently Square Inc. doesn’t believe in providing customer service like most other financial institutions.
Cannot do business with Square Inc..
Square is horrible. Not only would they not process a bill from my customer, it tool a week to resolve and the resolution was not to process. It took a week for the refund to transfer back to my customer. I refilled for the amount limit they suggested and they refused that due to frequency of billing. Under 90 days. Wtf…
I will certainly be looking for a different merchant. Square looses another customer
Very poor .Battery lasts for 2 to 3 transactions and goes dead.Disapointing .
Square is holding our funds for more than 120 days with no explanation no communication
We will never recommend Square to anyone This company is called this company is the biggest bully in the credit card market
You wear for your money will be gone for months you won’t even get it back
I have been with square a little over a year. Ran a large charge of 2000 paid by invoice and square froze my account. They have not deposited my funds nor will they allow me to refund my client so he can pay me by check. It’s been a week.thier rules promise next day deposit. Phone support is basically non existent for all practical purposes. It’s hours till they call back and they have no knowledge of your case. They appear to be reading from a script and have no direct knowledge of your case.They refuse to allow you to speak with a manager. They claim manager support via email but despite numerous emails sent I’ve yet to receive one reply so I assume it is a stalling tactic. As far as I can tell there is no other numbers to call. I have tried thier corporate office. It has an answering machine and if you don’t have an extension you can’t speak to anyone. Same with thier legal offices. I tried many extensions hoping to accidentally get someone. No luck. Messaged them on Facebook (where your not allowed to post directly to thier site) and was assured “someone would get back with me shortly”. When I pushed for a manager or someone who was actually working on my case I was told they couldn’t speak over Facebook about my account but someone would be with me shortly. ……..
They have overy 1800 simmilAR complaints on the better business Bureau who gives them a c rating.
When does this behavior go into the criminal relm? Any help you can give me toward resolving this issue is greatly appreciated.
Many thanks,
Ray J hutcheson
Hutcheson Diesel
This square credit card processor is the worst professor ever… Please DO NOT use this products … Too many glitch…. The worst customer service and they hold your money for a longest time before depositing and sometimes nothing …. Do not use this products …. They are full of shit!!!!
Support code emailed Comes back as invalid when entering it no way to contact support. No response back from email to community or square
I have a small business and switched to Square this year from Chase Paymentech. I wish I had done this years ago as I have saved so much money. However, I notice that they take money from my customers and hold on to it for a lot longer than Chase did.
I had to process a refund for the first time last week. The amount was less than $100. The money was taken directly from my bank account and then not returned to the customer for over one week!
I wonder how they are using our money in the iinterim.
Square has been holding our money for 90 days. And they deactivated our account making it impossible to get in touch with a live person to find out what is going on with my money.
Square did the same thing to me, activated my account and told me to began using their service then sent me an email requesting additional information which I sent immediately then a couple days later, they email me stating that my account had been canceled and my funds would be held for 90 days and that there was nothing that I could do or say that would change their decision. Now as a certified veteran owned company contracting with the government this was such a shock and disappointment. I have not been able to contact them after this, my customer code does not work anymore. Wow, this caused major financial stress for me as a new small business owner.
Have you received your money yet? They are doing this to us as well – Holding over $16,000. We can’t get a hold of anyone and there are no responses to our emails.
I have been a square customer for almost a year without a problem.. Until now! I had a customer bounce a check for $5500 and so he called me and I keyed in his debit card for $2950 ( max per day $3000) and a credit card he gave me. Square debited his account and then froze my days deposits from my retail store as well saying they needed further verification. After a lengthy online form and No customer service… I still have yet to see my funds and this is a new week…. Also the next day’s deposits have yet to show up on my account as well! They allow me to continue to accept payments but are keeping the funds!!!! Do not go with this company! I am finding a new processor today.
Any company that does not have a person you can talk to should not be used by anyone. This company is crooked the took my money because of a dispute then deactivated my account with out a phone call just an email. DO Not use them and tell all your friends that are to stop before there out $8000 like I am
There is virtually no customer service from this company. Twice I have been promised that a return call would be made to me and that call never came. After several tries I quit.
Mu advice; find a company that actually wants to communicate with you!
Contacting customer service, getting straight answers to simple questions about services and costs (not fees) is next to impossible. You cannot speak to a human. It is no wonder that this company is losing customers left and right. People who are considering using Square should be warned about how poor their customer service is. Grade should be F
After reading all the reviews I am so happy that I didnt take a friends reccommendation and go with this company. I decided that PayPay was the company for me. 3% thats all. No different rates for this or that. No withholding deposits for 30 days. In the beginning cash deposits to my bank took 3 days but Ive been with them for a while now and usually only takes a day sometimes 2.
I used to think Square was wonderful never had an issue up until recently when a credit card company flag a charge and the customer call them up and fixed it immediately I’ve never had any complaints no problem but now they’re holding my money for account verification they want bank statements which nowhere in their contract does it say they need bank statements for verification it’s basically extortion and not only while the deposits are deferred they were still accepting money why wouldn’t they decline the charge
I bought square a week ago. started my own business. heard nothing but great reviews about them. opened my business account. linked my square to it. everything was good to go. did my first sale with my square. then was instantly notified that my account was on hold. they needed to verify me. and the funds were on hold. had to send all this information into them. I just started my company. I didn’t have a lot of the required stuff they wanted. I had to call 4 times. and each time I was on hold for at least 45 minutes before someone picked my call. then to only find out I had to send more information. I gave them everything I had, it still wasn’t good enough for them. then they wanted copies of license. that still wasn’t good enough. they then wanted more time to verify me. shortly later on that day after the fourth call to them. I was again on hold for over an hour before they took my call. only to find that they decided it was in their best interest to shut my account down. they never asked what my volume would be. or how much I would be running cards for. I’m sorry I have a very expensive business and my customers pay high dollar for what I offer. shortly after they decided that I was a high risk for fraud and risky activity, they shut my customer id down. and I couldn’t contact them. I couldn’t call and talk to a customer rep. I know I would have had to wait like an hour to talk to asshole but still. there was no chance to explain my business or anything. too bad I cant show up to their location and set this stupid square on fire! other vendors I deal with that recommended their product to me. they are highly disappointed in their piss poor support. I guess I should really thank square. thank you for making me choose a better credit card company. one who understands that I have high dollar swipes and deposits.
WORST COMPANY EVER! They took $31K from my customers, then suddenly, mysteriously, are holding it while they “verify” my business, after doing business with me for one month, and having two people come out and visit me (at my request). NEVER DO BUSINESS WITH SQUARE – I can’t WAIT to talk to Jack Dorsey!! I’ve been in the financial services business for 35+ years – i have NEVER seen such a terrible experience for the client – I will make sure EVERYONE knows what I think – i can’t even get anyone from Square to talk to me.
This is what i had to send to customer support, still no response and no answers. Now i have to look like an asshole to my client and ask then to cancel there credit card purchase to me through squareup….great job Jack Dorsey….ScrewedUp better name….
To:Square
From:[REDACTED – personal contact information]
Subject:General – Get Started
Absolutely ridiculous. I set up an acct and verified my checking acct. Accepted payment from a client and all went well. Then a month later had another catering gig and tried to process payment and after my client made a payment, Square decided at that point to clarify information and jump through hoops before i could accept payment to my already setup bank account. my food safety docs, three months of bank account statements, my EIN, my documents from the stated for gaining my EIN…all of these documents showed my name and systematically proved who i am and what i am doing, TRYING TO RUN A CATERING COMPANY!!!!!!!!!!! Well, you guys are making it real easy for a small business to collect money from clients. Im not sure why this account verification came up after i accepted my first clients money….only after that did these questions come up. Now it says that my account is permanently disabled. Not even a phone call or an email to ask a question or verify if something was wrong. Do you actually have people doing this or is it an algo doing your work for you. I am beyond disappointed with how this went down without even a supv or manager calling me to help in the process so that this wouldn’t happen. Furthermore, at this point im told that I cant get the funds for 90 Days, you must be kidding me. IM A SMALL BUSINESS TRYING TO SURVIVE AND YOU FOLKS ARE CUTTING MY LEGS OUT FROM UNDERNEATH ME!!!!!!!! Please respond with a person that can explain this to me and why when i put my trust and business in your hands you treat me like a number and feel like you can bully a small business around. Please, give me the benefit of the doubt and let me know exactly why this came to be. Its the VERY LEAST that you could do.
Complaints and Service section should have an F rating, not a C.
Their customer support is non-existent. If a hospital only provided medical care for people who are perfectly healthy, it would be just about as helpful as Square’s customer support.
Our account was deactivated with no warning, and no explanation. Frustrating, but technically their Terms and Agreements say that they have the right to do that. HOWEVER they took money from our customer, and canceled our account before paying it to us! Sorry Square Inc,, I don’t see anything in your Terms and Agreements that says you can steal money.
OUR STORY: After taking a legitimate payment from our customer, we were asked to provide highly confidential information to “legitimize” our business.
I replied with a request for support contact information, in order that they would explain their request. I got a canned email in response saying “your account has been deactivated for suspicious activity.”
I sent another email asking for explanation and support. Their one sentence answer was “Support is only available for active accounts. Sorry for the inconvenience”.
To put the cherry on top, they DID remove $3,700 from our customer’s bank account, and have not deposited the money into our account.
But WE are the ones being told our activity is “suspicious”?
This is not a legitimate company. These are professional scammers.
Hey there they did the same thing to me they have held 3000 for 6 months now did you ever get your money?
CHOOSE AN ALTERNATIVE!! i would stay away from square if you own a small business and need to accept credit cards from your clients. The customer service although very nice, very unhelpful. They kept the money owed to my company for over a week asking me to jump through hoops only to deny the requested transaction. I would look for alternative sites, let any other entrepreneurs know if an alternative is available they should go that route or it will end up costing more in the long run.
Over charging. They constantly exceed the 2.75 percent. I do not do instant deposit now as the charge an additional 1 percent. New rule without notice. I have requested an audit if my account to no avail. If you want customer service or set fees I recommend using another company. If the BBB gives this company an A + after over 1600 complaints all that means us they paid their dues with the BBB. Business owners beware you have no recourse without a lawyet
Absolutely stay away from this horrible company. They have no customer service if you are not a merchant,so if there is ever a problem with a transaction you have no recourse other than emailing them and waiting several days to possibly get a responce and then the responce is inadequate to solve the problem. They are holding money for days and days when there is no reason to do so. I just got burnt by buying something for a friend who was going to pay me back right away. they did but squarecash decided to hold the transaction. I dont have a lot of money I cant afford to have my money floating in space and unable to do anyth8ng about it. its only $160.00 but still if they are doing this to thousands of people daily they are making some big bucks by making there networth seem larger than it is. for all I know they might never give me my money and I have no way to contact them and no recourse whatsoever. very stressful for no reason. they need a customer service number available to anyone who uses there service. I have used them for a while now and have had too many problems like this. I will never use them again.
Whatever you do, do NOT use Square! I’m not sure what their issue is. I used them for years and they have profited from thousands in fees off o my business as we ran close to $200,000 total thru then. All of a sudden, they closed my account for violating “Section 47” of the user agreement? There is only 26 sections!!! I took a card from a family member who bought a service from our business. Legit? We are radio stations. They had the same last name as me so they said that I was advancing myself money? WHAT??? DON’T USE SQAURE!!!!!!
I agree, this is an awful company, They literally stole money from me and I have no way to contact them, my only recourse is to report them to the BBB unfortunately that will not get my money deposited to me. They are thieves.By being impossible to contact they have created a situation where they can have a “glitch” and take a persons money and that person is unable to do anything about it. I will never use this company again, I am so unbelievably angry .
This mobile swipe company SQUARE is HORRIFIC. DO NOT USE THEM with YOUR FINANCES.
1- they have NO real customer service. This point is widely advertised. And it’s shocking the way they will treat you when it’s not to give them your money.
2- they are being investigated by the federal government for appropriating people’s fund and holding them. THIS was done in preparation for their public stock release in order to make themselves look like a bigger company then they were. This practice apparently was highly illegal.
3- like Nordstroms their ” charge back ” return policy is a joke. They will take money out of your bank account FIRST before even speaking to you as a merchant / provider. Then they make you chase your money just to try and get it back. To add to this issue SQUARE is not real financial corporation. They only use your money as a go between and take their VERY high fees then send you the rest. This matters because of this.
When someone purchases something from you any other company that takes mobile swipes has a computerized system that applies an ISBB electronic code to your company name and you have to be approved to seek with any other company. When an item is purchased you companies name appears on the sale !! NOT WITH SQUARE.
THEY SEND PEOPLE RANDOM ITEM / or GOODS RECIEPTS. IN OUR COMPANIES CASE THEY WOULD REPORT PLACE IF SALES AS ” grocery store “.
You can only imagine how many fraud issues we had to deal with not to mention charge backs. ALL BECAUSE SQUARE LIED AND MESSED UP and offer no real support.
AGAIN STAY AWAY FROM THIS COMPANY WITH YOUR MONEY AND BUSINESS if you value growth and your time and reputation.
Their attitude is putrid and they feel they can not be touched so they do not care they are rude and offer no support.
We understand all companies are busy. And seek to save money. But SQUARE is truly and capitalistic greedy company that pretends to offer ” support ” but in reality offer 2.75 to 3.4 interest charges and give you the middle finger while they are at it
Very sad.
Thanks for reading and we hope this saves another company the pain of dealing with SQUARE.
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We started using Square in 2012 when we opened up our barbershop. Each year of service, Square has done great things with POS and many useful tools to help our business. Many of the new tools are “FREE”. Square is very simple to use and our customers love it. We also enjoy the fact that you are only charged 2.75% per transaction. No other lame fees like other processing companies.
Hi Jese,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
I have been using Square on and off again as I am used car dealer and use it for down payments and other forms of payments. Last week Saturday, a customer bought an Aston Martin that I had (rebuilt title) for 26k and paid on his AMEX card. I contacted Square and they said it should be fine, and I processed the transaction and it was approved. 3 Days went by still no funds. I call up square and they say I need to send my Bank account statements and proof that I am a dealership and proof of the sale. I explained to them to let me know if there is a problem as I need to reposes the car, they assured me the funds would be in my account at the end of the day. The next morning still no funds and I get an email at 1:53PM saying I can’t make transactions over 10k then at 1:55PM I get another email saying my account is deactivated and I need to issue a refund. They also deactivated my customer code so I can’t even call them to see what happened. The customer called AMEX and they said that they paid square and can’t issue him a refund. Square has my money and they told me to issue a refund which will come out of my account now. THEY STOLE FROM ME AND WON’T CONTACT ME BACK… I have sent many emails and no repsonses I would call but they have the WORST Call support ever and took away my customer code so it just hangs up on me. I guess I have to get my lawyers involved now…
I’ve had a dozen transactions with square that went smoothly but # 13 didn’t which is why I’m giving them the lowest grade available. The justification is that when you have credit card services at a bank the failure rate is 0%. Square the supposed miracle upstart came in at 8% which is very high. It’s for businesses that are so small that the owners can barely afford the rent on a cardboard box. Or some college grad who’s leveraging $500 to get his new business off the ground. It isn’t for people who run a professional business and need to know when they are going to be receiving the money and when they aren’t. The website says one thing but when the rubber meets the road you may be waiting an extra day or two on your money.
The worst customer service ever anywhere!
I have been a Square customer for 6 years.
Had no problems… over the last 4 months Square has allowed $6500.00 of charge backs for services preformed 3 months before. Send everything to challenge the dispute! No customer service whatsoever and then force me to re verify my account then close ot with no explanation holding $2500.00 of my customers money and refuse to release it.
DO NOT USE SQUARE!!!
CAN ANYONE HELP AND RECOMMEND A CARD READER COMPANY WITH CUSTOMER SERVICE I’LL SWICH TODAY!!##
SQUARE IS SCAM
I’ve been a customer with square for several years and I never had any chargebacks whatsoever. one weekend I did a blowout sale on my merchandise and sold all of my products at a super low discounted rate. square deactivated my account because I processed to many pre paid cards that weekend.
I did not know you could take pre-paid cards, what about those visa, MasterCard, etc gift cards that people purchase? Tried to take one and it wouldn’t go through so entered the card numbers and it still would not work.
I have lost a lot of money because of Square. Their contactless/chip card reader is a piece of junk that will not connect to the app when you need it. I have had customers standing there when the reader would not connect and I lost the sale. It’s junk. Never use Square under any circumstances.
Absolutly hands down the worst company I have ever done business with. Opened me up, did my first transaction no problem. Took a 15k order from one of my really good customers then got requests for all sorts of documentation. Customer service, or lack there of says they will take 2-3 days to get back to you. not an option in my business. Square cost me an order and a customer. Beware of Square, they are not what they say they are!
I have been using the Square to process credit cards for a year now and have not had one problem with SQUARE. My customers love it and I like the fact that I don’t have to rent an expensive terminal to process credit cards. It is awesome!!
Hi Dorothy,
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We are a growing company and were deactivated without any recourse today. We tried square last year and found that customer refunds are very slow, and switched back to PayPal. Additionally, it is virtually impossible to contact them by phone or email. Additionally, we have had 2 instances that we were supposed to get a refund on transactions where the money was held for over 120 days… still waiting for the funds to go back into out bank account. I recommend PayPal and Stripe or getting a retail merchant account with Heartland Payment Systems. Square sucks.
I accept Square since October 2015 until present in my clothing store. I’m giving them 5 stars. Never had problem, always next day Square transfer money to my bank with weekends exception.
No extra fees! Love it.
I am a consultant in the software industry. I started using Square’s POS transaction service last fall for my business, Xigent Media LLC. Between November 2015 and February 2016, I collected approximately 3000.00 in fees from various clients for jobs that I completed.
As per Square’s requirements I connected my business checking account at BoA to my Square acct. It was verified by Square in early November, before I did my first transaction with a client using Square.
Over the following 2.5 months I used Square a dozen times or so. It was not a good model for billing clients. Normally I invoice for hours and they cut a check or direct deposit; my customers were not accustom to paying vendors with credit cards.
Twice charges were approved by one person and then disputed later by someone else because they didn’t know what the transaction was for. Both times the client’s bank inquired, as well as Square, and both times the dispute was settled in my favor.
There were a number of times when cards were declined–probably because the project manager was trying to use a company card in his name (that they use for business expenses) and there was no room on the card. Or whatever. I was later paid by check.
But about 3k did get paid through Square. The money accrued in my Square account and the web site indicated it was it was available pending set up of the automatic deposit, which was nothing more than setting a time to be the end of the business day. Done. Square seemed a little slow but I had no reason to believe that I would have a problem.
Imagine my surprise this month, in June of 2016, when I get notified by BoA that they are closing one of my Small Business checking accounts because it’s had a negative balance for over 90 days! The negative balance was a result of unpaid monthly bank fees; unpaid because Square never made the deposits. 7 months had gone by since the first charge went through them, and they still were sitting on my money, and they never notified me or said anything.
When I realized what had happened, I reached out to them and was shocked by the way my inquiry was handled. Their phone number (that you list as a customer service line) is a dead end. A recorded voice tells you to enter your customer code, and if you don’t have one, it hangs up. It does tell you where to get a code, on the Square web site.
However, the page to which it refers does not contain a code. There is no code, there is not a link or a sub page or anything there to provide a code. Not anywhere on the site. If you don’t believe me, I invite you to call the number on your own web site that you promote for them. Follow the instructions and enter the URL for the page on the Square web site that is supposed to provide the code. You will see that what I am telling you is true.
Perhaps it’s an error on Square’s part that they direct their customers to a dead end loop that does not provide a way to actually contact them. From the customer’s point of view, I can tell you that this is a bad thing. Imagine if the bank stopped providing a way for account holders to contact them directly. They are a bank. They would lose all their accounts. The FDIC would inquire. It would be a completely unacceptable situation. They would either start answering the phone, or they would go out of business.
Why then is okay for Square to do it? They apparently are not considered to be a bank from a regulatory POV, so they don’t have to answer to the FDIC (who would be worried about insolvency if a bank stopped answering customers’ calls). And they don’t have to answer to me, the customer. Why? Because they have made it nearly impossible to get through.
I say nearly because I did eventually get a customer code sent to me by an email, a half a day or so later. And since they were holding my money, I was waiting for it (unlike most customer service complaints where hours or days later, I’ve no time to revisit).
I talked to 2 different customer service reps who acted surprised that the money was just sitting there, and they seemed to agree that 7 months was a long time and that fixing this should be a priority. The second one, Billy Joe, said that it would be referred to some ‘Resolution Department’ and that it would probably pay over night. The web site said that it would pay by June 15.
After a couple more days, I called back to follow up and found that my customer code was no longer working. When I logged onto the site, I found that my account was deactivated and there was a message that they were holding my funds for 45 days to allow time to dispute the charges!
Never mind that they already did this to me 6 months earlier. Never mind that any disputed charges were found in my favor and were paid. Never mind that they then held my money for three or four months longer than the dispute took. Never mind that seven months have gone by and I still have not been paid.
On top of all of that, I feel sure that I was lied to by the customer service rep, who then fed my ‘request’ into the Dispute Resolution queue, and the ‘department’ to which he referred (which may exist in name only) then rubber-stamped its response, which is to freeze the funds for an additional 45 days while it allows time for the payees to dispute.
Then they revoked my customer code so I couldn’t even call them back.
This is intolerable. They have already demonstrated a failure to pay at all, after indicating that all was well and the auto deposit was set up etc. 7 months goes by and apparently they felt that if I wasn’t going to complain, they were going to keep my money.
How many people do they do this to and get away with it? For me, three thousand dollars is a lot of money. I want my money and I am not going to let up or go away. But at what amount do you write off a disputed transaction that Square has frozen, and not bother to jump through the hurdles they create, in order to get paid?
I wouldn’t go through this for 50 bucks.
We all know that 50 here and 50 there….before you know it, Square has found a new profit center! And a motive to treat their customers rather shabbily. But, since they don’t answer calls or talk to customers unless they feel like it, it’s not that big a problem for them.
Open account about 1yr ago, it was great most of my swipe was only $20, i do state inspections on autos. About 2 weeks back i do a sale & it said my account was deactivated. I only had 1 $20 sale so i tried to get a code to call well that didnt work. So after about 2 weeks i open a new account, tried a $1.00 test and avery thing going good did one inspection used square seems to work ok. The next day i was going to get a code and call to check on my 1st account BUT i did another inspection thats when i find this new account was deactivated. So they got about $62 in both accounts that they are holding. HOW can they hold money with out telling you & what can you do? I run a STATE INSPCETION
BUSINESS if i didnt do things right the state would fine me close me down & some have been put in jail for doing things. So i guess SQUARE can take money keep it, You think the attorney general in the state they in would look into Square & find out whats going on.
I was using the Square and I was happy but I get charge back dispute and Square didn’t help me and takes so much time over 2 month I gave the Fedex tracking number and CUSTUMER email Messages and phone number invoice shipping billing address I give all the information I lost my items and money ! Disputes services A To Z 1 star !!!
This company is terrible you cant get through to anyone.
There numbers don’t give you an option
They are terrible
I own a bail bonds agency and was looking for a better option to process credit transactions. Huge mistake. The sign up process is too easy and doesn’t do enough to qualify the merchant. Hey, if you don’t want to deal with bail bonds businesses, then tell me up front. No problem. But don’t lead me down a too-friendly path and then dump me when I have thousands of dollars on the line. That is just so unprofessional. So, I sign up and run a test charge for $1.00 to make sure the account works. No problem. I get an email from Square stating that everything is good and I am ready to run transactions. So, I get a client who wants to put his bail premium on his credit card. Great. I run his card and get approval. I post his $50,000 bond and he is released. I ran the card for $5,015, which is my 10% fee. I now owe my surety $1000 as their fee. Cool. My $5015 should hit my account in a couple days, right? Wrong. Square puts a hold on the funds and asks for my business license, proof of customer interaction and three months of bank statements. No problem. I have all this and deliver it to them via their account validation option on the dashboard. Then, the next day I am informed via email that my account has been deactivated and the $5015 minus $175 fees will be held for 90 days. But get their reason: their fraud team has analized my transaction history and detected a pattern that indicates high risk. I remember from high school math that a single point cannot define a line, much less a trend. Some fraud experts. I am deactivated after my first transaction. Meanwhile, I owe my surety $1000 and my client got out of jail free. Whew. Insert Chevy Chase’s Christmas Vacation rant here.
We use to have Wells Fargo merchant and process about 15K a month with $545 in fees. With Square is simple and much less, about $410-420 vs. $545. We standing with square. The apps is much easier to use and we can accept payment on the go vs. Our machine stay one spot inside our salon. Square make our business 10x easier!! Thank you so much.
Hi Christina Salon Inc,
Please reply to this comment with your business’s location in order to authenticate your testimonial. Thanks!
Contracted a property inspection, and a kitchen remodel. Square is holding 3500.00 dollars after deactivating my new account for risky banking practices. Client is angry that I cannot complete contract without payment. Square is the risky banking practice
Any way to make them release my funds?
Daughter gave sensitive info like birthdate and SS # to start an acct. however, square said they couldn’t confirm and deactivated the act. Problem is she can’t get customer service by phone or email without an acct #! Sketchy and unacceptable! I’d hate to have to try to settle disputes with this company if this is how they treat people! I don’t like that they now have her information as I do not trust them.
The same thing happened to me. No reason or explanation was given. When I persisted by email for an explanation, the response was that none could or would be given and that I should find another service provider. Be glad that you never really got involved with this company. Since these fraudsters have sensitive personal information, it would probably be prudent to sign up with Lifelock.
Total fraud! DO NOT USE THEM! We had been using them but anytime we get payments over $1000, they froze they account . The final straw was they told us they had to do a total customer verification and asked us for all types of personal information. We sent them everything they needed, then they deactivated the account with over $9000 in pending transactions. Then to make it worst you cannot contact anyone there without a pin code to get through, no customer service line at all. Meanwhile or money is stuck in limbo. And there charges are outrages!
Horrible Customer Service, can not get a “customer code” if your life depended on it. They hold your money and don’t even try to help. I’ve never seen such a bad way to do business. Jack Dorsey should be very ashamed!!
Square shut down my account for “suspicious activity” and will not reopen. Do not waste your time using their services, because they do not have ANY. It use to be great for small businesses because it was basically a no approval process and free reader. I have only used the swiper a couple times and sell nothing high risk or suspicious. My company sells holster cases for runners and some other products like Bluetooth Headphones. They have now turned against their merchants and will not get my business back.
I have 3 square card readers including 1 chip reader and most of the time they do not work. It takes 7 to 20 tries. I get it to work on 2 out of 10 credit cards. My customers are not happy. The chip reader has never worked at all.
I would rank this company a ZERO across all levels of service. They charged my client on May 10 and as of today, the funds have still not been deposited into my account. I have called numerous times to listen to the “10 minute wait time” that is actually “1 hours and 10 minutes” or the “press 1 and you will not loose your spot in the queu” message but receive a call 2 1/2 hours later, only to be in a meeting or driving at that time because of their ridiculous pacific standard time hours. I have had to repeat my story numerous times, I’ve been hung up on, I’ve received over 15 emails going back and forth and still no money. The attachments on their forms don’t work, can’t find a person with any common sense to talk to and the list goes on. My bank tells me that they are getting a lot of new business from small business owners like myself because of Square’s horrible service. Deal with a company far more reputable than these guys. They’re brutal!
I never heard of this company before last Wednesday, but I already despise them beyond belief.
Without my ever giving out my e-mail address or ever requesting an online confirmation of any credit card purchase, Square, Inc. confirmed one of my in-person purchases by e-mail. Where they got me e-mail address I have no idea. I certainly never gave it either to Square, Inc., nor to the vendor whose credit charge they confirmed.
This is highly alarming to me, that Square has my purchase information including my electronic signature, my name, my credit card number, and the amount and name of the vendor (which I had never bought from before).
To make matters much worse, Square, Inc. takes great care to ensure that no one can reach them by phone. So they obviously do not care about rectifying a situation such as this.
NEVER USE THIS SLEAZY COMPANY FOR ANYTHING!!!
I have been accepting payments via Square for 2 years and do about $75K a year with them, no problems… no complaints. Always paid on time every time.
I also have accepted Square Capital 2 times and again, no problems at all… it has been a life saver actually.
If you run a legit business and no bull**** then Square is great.
I have a legitimate business for 8 years. So don’t throw that at me. I the most honest person who would never hurt anyone. Definitely not worth being dishonest. Carma is a b. Have you ever read any of the complaints. You’re lucky fellow. Be careful because there definitely up to no good.
Square, Inc. Committed Fraud!
Do Not Use Them!
Back on Saturday, April 30th, 2016, I used my American Express Credit Card to pay my contractor $20,000.00 for a job that has Not Been Finished!
The way that I paid for this amount of money was by receiving an Invoice that my contractor sent to ME, however, Square, Inc. is the actual company that Charged My Credit Card and is the Same Company that is Responsible For Transferring My Money To Whoever I Wish To Pay which In My Case Was NEVER DONE!
I have waited Very Patiently For MY MONEY to be transferred to Mr. Justin Rivas, the Contractor and at least 18 Days Went By and Square, Inc. Deliberately and Purposely REFUSED TO TRANSFER OVER THE MONEY!
This Unprofessional and Dishonest Company was Illegally Holding My Money In Their Own Internal Account 100% Against My Will And Without My Legal Permission, Consent, Nor Authorization!
What Square, Inc. Has Committed Was FRAUD!
I can NOT tell you and reiterate on just How Many Times I Have Contacted The Horrible Square, Inc. No Customer Service Phone Number Of: 1-855-700-6000 to find out Why They Are Not Sending MY MONEY OVER TO MR. JUSTIN RIVAS, THE CONTRACTOR!
Guess What Their Response Is? Answer: We Can NOT Discuss This Issue With You and Can Only Talk To Mr. Justin Rivas About It!
My Response: That Does Not Make Any Sense Since It Was Me Who Initiated The $20,000.00 Payment To Begin With and It Was Done With My American Express Credit Card Which Is In My Name, NOT HIS!
Square, Inc.’s Customer Service Department did absolutely Nothing To Assist Me, Nor Help Me!
Furthermore, I did speak to Mr. Justin Rivas about it and he also called them many times ONLY to receive a Runaround, Lies and Mind Games stating that he did Not Fill Out The Paperwork Properly, or that he Needs To Resend Some Of The Same Documents Over And Over.
Even though he did as he was told, Square, Inc. still REFUSED TO SEND THE $20,000.00 DOLLARS OVER TO MR. JUSTIN RIVAS, THE CONTRACTOR!
I was so Angry and Pissed Off over this Type Of Abuse Coming From Square, Inc. that I tried to call their Customer Service Department back again and Dispute The Money and Have It Go Back To My American Express Credit Card and this is What Their Customer Service Screwed Up Department Told Me!
Square, Inc. Customer Service’s Response: They told me that they can NOT Dispute The $20,000.00 for ME On My Behalf (Even Though I Am The Payer) and said that I need to contact American Express To Dispute It!
Well they are also 100% RESPONSIBLE FOR THIS SINCE THEY TOOK MY $20,000.00 ILLEGALLY AND COMMITTED FRAUD BY HOLDING MY MONEY IN ONE OF THEIR INTERNAL ACCOUNTS WITHOUT SENDING IT TO MR. JUSTIN RIVAS AS IT STATES ON MY CREDIT CARD STATEMENT!
Please NOTE: I have NEVER had an experience like this one before and hopefully NEVER AGAIN!
Moving Forward: Back On, Monday, May 16th, 2016, I finally decided to Stop Waiting, Hoping and Dreaming for Square, Inc. to Transfer This Money To Mr. Justin, Rivas, The Contractor and instead I called up American Express and Filed A Dispute Against Square, Inc. For FRAUD!
Please NOTE: I Refuse to Pay For Fraud and Refuse to Pay For Something that I NEVER RECEIVED and Square, Inc. Must Have A Reputation at Doing This To Many Of Their Customers!
The Problem Is That Many Of Their Ex-Customers Are Afraid To Post Reviews On Their Negative Experiences because they are either Afraid or Scared Of The Outcome, Including Retaliation By The Company Which Rarely Happens, or Just Do Not Have The Time or Maybe They Simply Do Not Care To Let The Public Know On What Happened To Them And Would Rather Just Keep It Private!
However, I Dare To Be Different and I Am Blowing The Whistle Loud And Clear Against Square, Inc. To Let Them Know That You Can NOT Get Away With This!
At The Present Time, I Am Still Waiting For This Fraudulent Money Of $20,000.00 That Square, Inc. Stole And Held In Their Internal Company Account To Be Returned Back To American Express Since I Will NOT Pay For FRAUD!
I am also Making A Very Serious Recommendation To American Express To Cut Their Ties And Business Dealings With Square, Inc. In Order To Prevent This Type Of Fraud From Happening To Their Other Customers Like It Just Happened To ME!
Enclosed, in the attachments, please find seven (7) pages of communications that I had with Square, Inc., American Express and Mr. Justin Rivas, The Contractor for your reference and further review.
Final Thoughts: My Advice To Anyone Searching For A Way To Pay Somebody Is First Of All “NOT To Ever Consider Using Square, Inc.”
Thank you.
Sincerely yours,
Howard Paul Shore
Angry, Unhappy And Pissed Off Ex-Customer Of Square, Inc.
/HPS
Enclosures: Please See The Attachments For All Of The Communications That I Have Had With Square, Inc., American Express And Mr. Justin Rivas, The Contractor For Your Reference And Further Review. Thank You.
I did a payment, for mistake the person refuse and the money desapear I tried to call they ask for a code they gave a site who don’t work . Is impossible to talk with them
Square is a joke! Opened an account and sent my very first invoice to my customer, which he promptly paid. Then I get an email from Square stating that my account shows a “pattern of high-risk transactions.” Really? After only ONE invoice!? So they deactivate my account and are currently holding my funds for 60 days. May they rot in Hell.
HORRIBLE customer”no service” plan to wait hours before some yo-yo cant help you with a simple fix. THEN they will not connect you with a manager, nor supervisor and then they hang up on you. when the founder makes over 6 million a year, someone better address clients problems with the service they provide. I would never recommend this company! They requested all my information approved a credit card , took their money, then held the deposit for days, THEN told me to refund the customer, yet keep processing credit cards through them. Now they have enough info on me to commit IDENTITY FRAUD. WTF?
I was just informed by a client that his credit card had been charged twice for the same amount that appears on an invoice. This prompted me to ACTUALLY look at my Square account and I an SHOCKED to find they are holding over $25,000.00 in “Pending Deposits” since the 30th 0f March and it is nor May 25th. I have tried every number I could find on various forums and all I get is a recorded message telling me I need a CODE to talk to a human. I enter all the crap on thier help page to request a code but I never get it. Only an email with a case number which is NOT the code. How am I supposed to pay my vendors, if I can’t collect funds that were payment for product I purchased!!!! This A HUGE SCAM> NO idea how Square could stay in business. I just wish I knew WHO to CALL. I need to get this resolved. ASAP
DON”T EVER USE SQUARE – USE ANY OTHER SERVICE OUT THERE BUT THEM. THEY ARE A RIP OFF. Been in Business 21 years and now that I need to use them because Comcast hasn’t transferred by services yet to use my regular card reader. Square has been holding my money for 23 days and because I’m complaining – Can’t reach any customer service person on the phone – they have deactivated my account and are holding my funds for 90days!!!! BEWARE!!!!!
I’ve been using square for over a month and have done three transactions so far and my third transaction has not gone through it’s been almost a week I’m still waiting for my money Square is still holding my money I don’t know what’s wrong with square but they keep telling me that they are handling it but I still don’t see my money at all or no email
Bad experience with Square. Would say I will never use them again, but had a bad experience with Pay Pal some years back and haven’t used them in over eight years. As someone stated, your first transaction goes through fine. I am billing a customer each week and I did not find out my second transaction did not go through until I checked my account and the funds weren’t there. No communication to say as much. When you call the customer service number they require a code, which if you don’t have you can’t get through. They wanted all of this documentation. Fortunately, I had it because I am a business. But what if I didn’t have a business? Awful customer service. Square should be further regulated by the feds and should not be allowed to be in business when dealing with people’s money and you can’t get through to speak with someone.
What a horrible organization! Held my funds, demanded invoices, business description, method of marketing, shipping methods, etc. Then told me they would not support my business. I held a square account for a few years, and they pull this crap. Never again.
My customer cleared funds of $1992.00 being held no less than 150 days. This means they use my money for at least 5 months and who knows because heard of stories where it’s been years and people haven’t gotten their money. I saw their stock is way down so maybe this is how they stay afloat by using our money. I can’t find anything to do about it. Told my friends that I talked into using Square and they tried closing their accounts but evidently you cant close. They say just don’t use the account. Small business rely on funds turning over to keep going. They are getting away with theft here.
Update: I had gotten an email from them to try for 30 days Square Marketing and then 2 days later I realized my funds hadn’t deposited. I logged into my computer app because nothing showed on the smart phone app to discover they wanted information about website, advertising, invoice, business license so I figured just a way to get data to get me to use Square Marketing. I didn’t want to be forced into that product so I refused in several emails my account ended up closed with note that I would receive my money no sooner than 150days. I talked to my lawyer and she wanted to see the user agreement so I reread it and realized what a fool I was to ever let them have access to my money based on what was in the agreement. I can’t believe I used to love them and got friends signed up with them. I sort of remember reading these things thinking it would only happen to people doing fraud. That wasn’t me. Well it happened to me. I was cut off no response to emails. Couldn’t make the uploads work. I just wanted to meet with someone and say I’m real and legit and here is my proof but you can’t. They are basically in lock down funneled through a small opening in a lobby with badge reader access only. I ended up emailing data since I couldn’t upload and I did get my account reactivated but I don’t trust them based on user agreement that is completely biased in their favor. I guess a business does what a business needs to do but I can’t see them staying viable long with those type of business practices because word does get out!Especially as the numbers grow. My friends that trusted me to join now trust me to leave them. I think verifying a business could be done in a much better way. I’m back to my tried and true bank of many years. Why did I ever stray. It’s worth the monthly fee for peace of mind that my money will be there. I still can’t believe this happened to me. You will feel the same when its you. In business I save every thing all the receipts, emails everything so I looked back through all the email to see if there was a email notice of issue with my funds and nothing. Only find out by seeing no funds deposited. I have so many more things to say how this could have been done better but I’m done wasting my time. Good luck everyone getting your funds.
After approving a sale of $400 plus tax at a trade show took back the money and said it was fraud. This is b.s. What do we pay for? They approved the sale and then 4 weeks later say that American Express decided to take the money back because their client “claimed they didn’t make the purchase. I am going back to cash or checks and will tell every merchant I come in contact with how I was treated. I am recommending they don’t accept American Express and change from Square to someone else. I see hundreds of merchants and until they refund the money they stole from me I will not stop,
They did something very very similar to me. Twice I got a fraud alert saying a client claimed that They never authorized the charge(s) on their card
I’m a massage therapist so I know the contact info of all of my clients and I called both of these clients and they were absolutely clueless
It turns out that in both cases when my clients paid me and left a tip it put their credits into an over limit because of the way square allows charges to happen – it does not work like PayPal
SQ works like a gasoline station or a restaurant…If you charge somebody $50 and they leave you a $60 tip… All thats authorized to card is $50 TEMPORARY charge.. Which actually allows for the final charge to be different to allow for tipping or like a gas station where it pings your card credit card for a dollar and then when the transaction post it post for the actual amount
So in my case, one of my clients had about $60 on your credit card so the $50.00hour session fee was authorized, and win the entire transaction posted it build a card 110$… Normally a card going over limit is perfectly OK and that is his issue between the cardholder and the credit card companies… But went to credit card companies did is they sent of false claim of fraud to square saying the customer complaint when the customer never dead
I disputed this with Square and explain the situation and even put Square in contact with my clients who said that these were authorized and that is their credit card company that was causing the problem.
I went back-and-forth and back-and-forth with square for five months over this issue – and in the end they said the credit cards company’s decision stood and they could not do anything about it….and since the credit card company was doing something they weren’t supposed to be doing – square should’ve told them where to go stick it
So before I knew it squared took the money out of my checking account which did not have enough in it and it bounced, and square did this every day for 10 days and I racked up $350 in overdraft fees
And then square permanently disabled my account, and they are still after that money and tried sending me to collections. So I got fed up with them and took them to small claims court and I won and a judge ordered them to give me my money back
This is one screwed up company and I advise people to be very cautious – do not use the tip feature or you will get into trouble. If you want somebody to tip you or you take tips make sure the tip is included in the actual service charge – that way if a person does not have the proper amount on their car the transaction will not go through … But I under stand what most people and merchants out there do in a situation when it doesn’t go through – the customer will usually asked the merchant to just run the service charge through which gets excepted by Square, and then they tell the merchant to go ahead and add the tip which is excepted and it puts the cart over limit – most credit card companies don’t care but there some pretty bad ones out there
Reason why I recommend PayPal now versus Square is when you enter your service charge plus a tip into PayPal, PayPal all the rice is it as one total charge that’s not a temporary authorization … This way your transaction either goes through or doesn’t and you do not have to worry about credit card companies causing problems because square claims that they will come to your defense and even paid if square decide you were in the right… But in reality that never happens and there’s a little teeny tiny clause in our user agreement that says no matter what the credit card company decides is what Square will do
After a payment dispute by a disgruntled customer, square debited my bank account for the entire amount disputed. Because I didn’t not have the opportunity to gather necessary paperwork in time (Less than a week) square didn’t stand by me. I’ll be looking for another processor ASAP.
Opened the account and got a $433 debit on my account right after opening. No help with them at any number. Filing fraud suit with California Attorney General. Absulute trash of a company!
Walk, don’t run as fast as you can away from this company. Not sure how they stay in business. Basically I finally found a live person to talk to and they said, we really don’t care about you or your business. They would rather walk away from a $700 profit to them on a $20,000 transaction than to deposit the money to my account as they should. I have been working with them for a couple of years without any problems. Obviously things have changed there. BYW…..There are other professional businesses out there that do the same thing for half the fee. I believed long term relationships were important. Square doesn’t feel the same. Horrible, HORIBLE customer service is what you can expect in 2016.
Well your first transaction goes as smooth as butter very exciting but then comes the second they wait until you do your second transaction and then tell you you cannot have the funds until you give them all your documents and invoices proofs of purchases. For a small business that in some counties does not require a business license or a federal employee number makes it impossible to receive your funds and then when you reach out to try and get help there is nobody for you to ask. You can email but no response you can call a phone number but you have to have a code which you can get I am currently out $1,600 because I can’t get in touch with anybody I will never use this again. Keeping in mind that I may be due to transactions a month because I do it in my spare time makes losing $1,600 a big deal
I would strongly advise against using a Square!!!!! Our business had an account set up, and successfully used it 2 times, then the third time was a $5208.00 sale and funds were never deposited into our business account. My husband made several attempts and spent many hours trying to get someone to help with this, but he was told through email only that a live person was not an option!!!! We are not tech savy people and would have never entered into this agreement knowing there was no way to receive help with such an important issue. We are currently seeking the help of an attorney to straighten this out.
We are in the same boat, out first transaction was 5k, no problem, several days later 10k. It’s was never deposited to our account. I called and they said I had to add more info such as 3 recent bank statements, government issued papers, invoice reciept, we sent all that they asked for, later that day I checked and said account deactivated. We were confused so I called and the idiot on the phone said the code number was wrong, and my account showed only 1.00. I have no idea what they have done with our 10k but I finally called back and talk to Jordan and he said he could see my money and it saus pending deposit but he couldn’t transfer me to the risk department that is handling this. They will call. He said worse case scenario it could take 90 days for them to send me a check. I’m advising my customer to file fraud claims with them because I can’t release his product to him until I have his funds. Once this is over I will NEVER us or NEVER refer square to anyone. My company handles over 500K a year and they could have made alot just off my fees. I have no idea why they would do this to a legit business. The longer they hold our funds the more interest they are collecting of our funds they are holding.
I MUST AGREE WITH OTHERS HERE AND SAY PLEASE DO NOT USE SQUARE!!!!! They recently sent my account three requests for verification for my company and subsequently a recent charge we had run. Each time I promptly replied with the requested documents, yet today I received an email that my account had been deactivated with no explanation as to why and their customer service has been utterly non-existent, conveniently (not to mention they’re now holding my account balance for the next 90 days which has been a substantially higher, even detrimental, balance for others who have expierienced this). I understand holding questionable funds for 90 days is standard, but what I don’t understand is how this is justifiable given that I gave them all the documentation they requested and, from their own policy page, what I provided should have been more than sufficent to verify the legitimacy of the account and charges. I would strongly urge anyone attracted to Square’s low rates to read this article before signing up for thier services, or just google Square to see how common this corrupt process is and how unprofessional this company operates. http://www.npr.org/sections/alltechconsidered/2015/11/20/456635063/square-goes-public-and-fields-a-flood-of-customer-complaints
The same thing has happened to me. I was done the same way. However, my funds were to be released for deposit on 5/17/16 into my bank account and I am still waiting. My account was deactivated after I sent in requested documentation showing the ligitamacy of my bisiness.
My account was deactivated today, After I gave them all the information they requested, Bank statements, invoices. Makes no sense, We are a non-profit charity organization and they are holding $4100.00 for the past one month and no communication from their side. This is all donation money.
I’m a small roofing contractor who just recently started accepting credit cards, what I didn’t know is that after several transactions, they decided they needed more info from me and held a large amount of funds from the customer to me without warning, send me an email the next day noting my account was inactive, I would have to spend two days gathering information, emailing back and fourth, 2 30 minute waits to speak to an idiot that couldn’t help me! After a week of waiting o relieved an email stating the funds would the deposit in 1-2 bus days? I still have not seen the deposit? I will never use them again ever!
DO NOT USE SQAURE. I made a transfer from my checking account using square cash. It was for 1000 dollars. They made the deposit into the account I sent it to. Then they turned around and took it back out of the account I sent it to for no apparent reason. Then they turned around a few days later and took another 1000 out of the account I had sent it to. 2000 dollars just vanished. We have been trying to get resolution for over 14 days. The main problem… there is not phone support for square cash so everything is done thru email – only email. They respond 1 time a day only with a cookie cutter answer – I sent them a copy of what the bank gave me that shows the deposit and the withdrawals but they still have done NOTHING to resolve the issue. DO NOT USE Square services unless you want to give away free monies. There are so many dissatisfied customers. Never been so frustrated. Some people have wrote that they have been trying to get issues resolved for over 6 months and the only way to communicate is thru email so they just keep waiting. Sad situation. Sad service!
GET YOUR BANK INVOLVED. Dispute it. Do not let these losers play with your c v v number and take what doesn’t belong to them. they will not give you your money back, get your bank involved. Square is a fraud. It’s imperative to me that Apple and other retailers need to get Square readers out of their stores. Innocent people don’t deserve to go through this and have to pay them for it.
DO not use the SQUARE..the will keep your money and not return it.
They have NO phone number to call and will not return emails.
stay away
Worst company ever. Do not use this company unless you want zero customer service, no access to a human, just emails and they take days to respond. They will freeze your money for no reason, ‘deactivate your account’ and offer no resolutions. They SUCK.
Square Is the worst merchant credit card company ever. After using them for five years just a few days ago I had a Platinum wedding package and charged the client $7644 which she paid with her credit card, the following day I got an email from square stating my funds were on hold and that they cant deposit it in my account until further verification. So they requested Invoices, Bank statements, business license, tax id and a few more things. I supplied them with all this info but blacked out anything on my bank statements that was nothing of there business which were Balances deposits, withdrawals. The following morning they sent an email stating they the transactions of the bank if not for me to do a return of the money to my client. My financial information is none of there business dont know why i changed over from Bank of America merchant to Square. I guess some things are to god to be true.
Stay away. They have a verification process that does not work. Their objective is to keep money as long as possible, They cost me a huge sale due to this process. You have been warned.
Square deactivated my account recently without giving a reason other than claiming that I violated a section of the Seller’s Agreement. However, while Section 17 of said agreement allows Square to hold funds, it does not give a time period for such holds. Square is holding over $2500 usd from April to July. There is no way to contact them by phone and when I was able to contact them they were not willing to discuss the reason(s) for the deactivation of my account. Is this something that the Federal Trade Commission can handle?
I’m having the same problem, what have you come up with?
I have been an active Square merchant for more than one year with no issues. That is – until recently!
My account was placed in a “Review Status” after I completed a 26K single CC transaction. Square requested that I submit various financial data on two occasions this past week. I complied on the dates of the request. I have received NO follow-up emails or any communication from Square. I have sent ten emails to Square (non)Support of which not one has been answered. This is bordering on criminal.
Another comment To add to the pile of negative comments about square. I had the register and used it on my iPad. Worked OK for 2 years.then my square account was hacked. Only that account, nothing else on my computer. The customer service was just awful. Ridiculous answers to e-mails, like they were not even read, many, many phone calls, no one able to help, waited on hold for hours, dropped calls and rude people. This company is not worth the trouble and wasted time.
I am very unhappy with your service, you accepted the cards money and deducted your amount but never sent mine to my approved account.
This is 2 weeks ago. You are holding on to my funds of $501.00, I have sent 3 faxes and tried the verification on the webpage 4 times, it will not take my documents by your website. I was never given a customer code when I got on your phone iy just shut me off. please take care of this right away. I just sent in my 3rd fax my number [REDACTED – personal contact information] Herman Polen Sr. Helping Hands Security Services
This was the worst decision we ever made choosing square… I wanted to switch to another company months ago and decided to give square a 2nd chance and now our funds are being held and our account has been deactivated!! Of course there is no live person to speak with! I will tell everyone I meet to NEVER choose the Square!!!! This has been a nightmare
Account was closed because I was doing business as usual don’t understand them They held funds for 5 days then sent an email to refund your customer’s…
Not a happy client and will not recommend them to anyone I come across in the future… In fact I’m going to have my friends and family who use them switch to a different mechant system.. Because of the lack of communication from them..
We signed up with Square in late March of this year to be able to provide the convenience of accepting credit cards at our outdoor festivals. At the time of account generation, no verification was requested by Square other than what we registered. This was this way for 3 weeks as we invoiced vendors for booth fees and accepted a small number of payments. We used Square registers at our event bars to accept “card in hand” transactions for bar beverages over a 3 day period. Immediately following this Square asked us to jump through hoops for 3 weeks verifying our company (25 years old), our business (did and sent copies of invoices, noted that our use was for vending fees an bar transactions, copies of our bank statements (with Bank of America for over 20 years had it all lined out well) and then deactivated our account this week noting “high risk” business and is holding our $11,900 in funds that we require to pay event staff this weekend. As everyone else here noted, cannot reach them. Deactivated without warning, then say they can’t speak with us because we are deactivated. I think it’s time for a Class Action Lawsuit after reviewing the comments here. It is corrupt and fraudulent behavior. They are holding other businesses funds, making interest off of them, I’m sure using the cash and not holding it in trust accounts until they release it. Given the increase in complaints year over year noted here, it is a big red flag that they are getting more comfortable with this practice and are not being checked.
Square took payment from my client then immediately deactivated my account without paying me the funds. They will not answer customer service phone calls if you don’t have a customer number (which one doesn’t have if their account is deactivated), so they have essentially stolen money from me and my client. They only send form emails in response to online customer support attempts.
This is an unethical company with horrible practices and I would strongly advise against using them.
Not Squared …But SCREWED By Square….
Hi,
I verified my bank account on 4-26-2016 and made several $1.00 test charges to check my business’s invoice and receipt content was correct. I then sent an invoice to client which they subsequently paid via CC to my square account for $2,871.45. Square asked for additional verification which I supplied. I was then sent an email with a customer code which I tried to get support with to no avail it said my account was deactivated? I had the account for 5 DAYS and they deactivated it and now I have to wait 90 DAYS to get paid and I already paid my vendors…I’M Screwed…!
The question I have will the funds I received from my customer ($2,871.45) be deposited into my verified Chase bank account in 90 days as stated in the deactivation email I received?
How come none can get a human being over the phone anymore?? Why square is making difficult to talk with them? we are the customers! I don’t think that is right. You sign into your account and Square still not realizing your code or MID (member ID) WHY??
Hello- Can anybody tell me how quickly after 90 days will i get my money? They have $32K of mine that they said they’re holding for 90 days!
Square has a non-existent customer service approach. If you are a small business do not use this as your third party payment method. You’ve been warned!. Square held funds in excess of $3500 for days. Not unti threatening legal action, posted bad review om FB and finally called their Sales Dept did I get a response. Is anyone surprised I could get a human in Sales but not in Customer Service? If you are, here’s why. Sales make money, but Customer Service probably means complaint. Square doesn’t care about paying customers only acquiring more paying customers. I’m all for technology, but when you only rely on it customers pay the price. Square, do better…be better or I can assure you, your lack of customer service will put you back at square onw.
I am not happy at all with square and would not recommend it to ANY business owner! I have been robbed of $6,000 on Friday and could not get anyone on the phone until Monday! I called the customer service number and we hung up on because I didn’t have my customer code!! Not for nothing but as a small business owner trying to compete with cooperation a I would like to be on an equal playing ground with customer service care!!! I wou never recommend this to anyone and suggest all small business owners to find another company for credit card transactions
Terrible. My law firm has been using them for a few months, and while they do provide a useful service when it works, their FAQ is woefully uninformative, and in many circumstances is directly unhelpful, referring the user to supposed features that neither exist on the website or the app. I’ve spent over an hour today trying to figure out how to refund a payment that was made yesterday and has not been processed. No luck whatsoever, no possibility of speaking with someone or even chatting with a bot (which at this point I would take). The client is furious, and I will have to find an alternate means of refunding the fee. I will be terminating my relationship with SquareCash as soon as I can extract myself from this morass. STRONGLY DO NOT RECOMMEND.
This company sucks, STAY AWAY!
We are a medical clinic and our 3rd day using their merchant processing application we charged a little over 5K in sales. The next day we received an email that they froze our account and will be holding on to our deposits until they “review” our transactions. They were asking for our medical licenses , detailed descriptions of our patients information and treatments. Long story short our attorney is going after them as they are with-holding payment for no justified reason and trying to acquire HIPPA protected patient information that has absolutely nothing to do with credit card processing.
This company is a bunch of scam artists. Go with a different processor, one that actually has a live human on the phone to discuss any issues that my present themselves with processing. Square Down is what it should be called. Stupid company.
Extremely frustrating experience with Square Inc. I’ve never had such a difficult time trying speak to a company rep or agent in my life. And for the type of service that Square provides for people and businesses, that is just inexcusable and ridiculous. None of my funds have been released, since my first customer charge 30 days ago! And currently those charges totals over $3k. And now, after countless back and forth useless & auto-generated emails, 1 actual phone conversation (with a useless agent at that), they decided to deactivate my account…..and hold my funds for possibly 90 days!?! Absolutely absurd!
SQUARE INC is a sorry, shameful, and faceless company. Any company that tries this hard to avoid their customers SHOULD and WILL be terminated eventually. On a positive note, i’ve realized there are many companies providing everything Square can offer but with far greater service and respectability. I selected PaymentDepot because they are locally based and I spoke directly with a helpful representative. Wish I had done my research from the start, I would have seen that all my issues I had with Square was a very common occurrence. Shame on you Square Inc., shame.
Square deactivated our account even while providing tracking confirmation for every customer, and has now held our money for over 1 month. I’ve emailed several times and they won’t speak to me because our account is not current. I am so frusterated, and i feel so helpless as i do not know what to do about this!!!!
Our Law Firm had been using Square for several years then suddenly, without notice, we received a notice of immediate termination because we handle bankruptcy matters, including creditor representation. Square has apparently determined that bankruptcy representation, even of creditors, should be classified together with “escort services” and the like. We are pleased with our replacement company, which has much services and more competitive rates, however, the manner in which our firm was handled was highly unprofessional and inappropriate. I will be certain to advise all of our colleagues NOT to use Square and will be selling my stock interest in the IPO asap. Highly disappointed with Square.
I run a service business and have recently deactivated my Square account because I have found a much better company with lower rates.
Today I received an email from Square about a client requesting a refund. The problem is, I stopped using Square more than a month ago. This client has enjoyed the services I provided and now is wanting money back. I would like to know who was not satisfied and what the true problem was. Square emailed me from an email I cannot reply to and the customer support number will not put me through to a representative because I deactivated my account. Lesson learned, Square doesn’t protect the business that have invested in their services. And because of this, I will spread the word to other business owners to never trust Square.
Heather, before you start hating your clients know that they take money from people like you and me then blame our clients for chargebacks they did not dispute.
They did this to me nearly 1 year after a friend and associate reimbursed me on Square. Turns out, he doesn’t have a SquAre account anymore and neither do I. Banks allow about 60 days for chargebacks, some processors up to 120. Square went ahead and extracted over $500 363 days later after funds cleared.
While I am fully aware customer service can lead to chargebacks Square not only tries to break small business owners but destroy their rapport with their clients as well.
And yes you bet I confronted my customer about the year later chargeback, and he was stunned. He felt so bad about it that he reached out to square telling them he did not dispute charges on me. And they responded with a copy paste email that had absolutely nothing to do with the matter.
Dispute the chargeback with your bank and get a new debit card. They cannot debit money without your numbers and c v v. Report them
Now and get a new card!!!!! ASAP
why was my account dectivated i used it yesterday and the sale seemed to go thru but then it didnt show up today. I needed the transaction for a plumber who put ina hot water tank, 1000.00 the money is available but it has been deactivated WHY
THIS IS SO FRUSTRATING!!! not able to to talk to any support members is a big lost. We have used Square for 3 yrs and never had any reason to believe that our funds will be on hold and need documentations to prove our transaction. This is bullshit! we have transaction all our costumers credit cards through Square and now this! The phone number provided with a need of a code in order to supposedly speak to someone is just a why to frustrate you even more! this is a joke! and fraud fixing to happen. BEWARE EVERYBODY!!!! you cannot and will not talk to anyone in their company RED FLAG!
Well I am no longer an active square customer we have had our money held by square since 2014 two years the money being held is only 2,100 dollars so that amount is not high enough too get a lawyer so I suspect they think they just ignore our company send over 100 emails and no response
our company is called wallace consulting
Square DOES NOT do what they say.
I own a small handyman/ construction company. I just started with a new client. I have done 4 charges with him $15,000.
It has been over a week and square still has my $$. I tried calling!! You need a customer code. Filled out form for code! NO code my account is under review 2-4 days and they’ll get back to me. We had to stop work. My bank account is overdrawn and I can’t pay my employees or my bills either.
use ANYONE else DO NOT use Square
UNBELIEVABLE!!! This is happening to me too. We have over 40,000 that is on hold cause we need to verified documents from our bank statements accounts, contracts from our clients and other documents. I now have to call my costumers to cancel all transaction made from us. All bills have to be on hold, can’t pay my employees for the jobs we just finish, my bank is running negative wtf! I am pissed! I will have to now fly down to San Francisco and kick some asses the old school way. CONSUMERS BEWARE! RED FLAG, RED FLAG, RED FLAG!
On April 11, 2016 I reached out to square in order to get some advice about a transaction i was about to process using their services. I asked if it would be suitable to sell a vehicle in the amount of $4,000.00 USD as long as i had all paper work, including bill of sale, and title transfer signed by both the seller and buyer.
Square assured me that there would not be a problem. That same day i sold the vehicle and processed the payment of $4,000.00 via an American Express card and everything was approved.
While the buyer of the truck was still in premises i called square to follow up and make sure no further steps needed to be taken in order for the money to be transferred into my account, which i was told i did not and by the next evening the money would be in my bank account. So away the buyer drover with the truck.
Later that evening, around 9:00 PM EST, i received and email from square stating that they needed further verification from my end. Which included my last 3 bank statements, a government ID, BIll of Sale, and any extra paperwork that was signed by the buyer, which i had every single one of those papers under my possession and quickly emailed them over Tuesday April 12th, 2016.
On Wednesday, April 13th 2016, i get an email from square alerting me that they would not be able to process the transaction and i would need to issue the buyer a refund.
Called into Square, and for the second time was transferred to a CSR by the name of Zayn, which has to easily the one of the most disrespectful and unpleasant people to speak with, seems like his job is to be short and not have any questions from the merchant end answered.
At the moment the vehicle is being driven by the Buyer, the payment has been cancelled, and as told by Zayn, i need to have the buyer pay with Cash, which obviously would of have been my go to choice if the funds were available by the buyer.
This has to be one of the worst experiences i have ever had dealing with a CSR by the name of Zayn, and the Square company overall.
Simple stuff here – it is a very, very high risk credit card transaction. The buyer has up to 90 days for most banks to dispute the transaction. So if anything at all went wrong with that car, all he had to do it call his credit card company and claim misrepresentation on your end. The credit card company claws the funds back from Square and if Square can’t claw it back from you, they eat $4,000. Bottom line is you only accept a cashiers check when you sell something like a car. If they can’t give you a cashiers check, run away very fast from the transaction. If the buyer says he “has” to use his credit card, I’d tell him to get a cash advance and bring me a cashiers check.
As for Square? The CSRs have no idea which transactions will get flagged by their underwriters, so calling them before a transaction doesn’t mean anything. And for what it’s worth, I can’t imagine a single payment processor who wouldn’t flag that type of transaction.
I received a package in the mail, I have not opened it. I can not get ahold of this company to send it back . They are taking $1.00 out of my bank account each month. I have a product that I am using SO now I am being charged for an item I do not want and did not order. I need to know how to connect by phone to SQUARE.
Have had Square for more than one year. It just stopped working when I attempted to manually enter a card number. There is no support. Both the telephone number and web site are a joke only this is not funny. You cannot speak to anyone without a customer code obtained from the web site, but you cannot navigate the site to obtain the code.
I totally agree. Not only can you not navigate their site to get that mysterious code to be able to get through on their customer service line, once they deactivate your account for no reason, you can’t even log in and ask ‘the community’ a question. I would love to warn every small business owner I know to avoid Square completely. Now what to do with all the components of the lovely Square Register. Cha ching.
So we recently started taking credit cards at the ranch. I’ve worked with Square in the past without issue, but after taking a $1,700 payment, Square decided that they all of a sudden needed some sensitive business documents from us before they would deposit OUR hard earned money. After they held our money hostage for a week, we finally broke down and gave them our documents. This is my response after they sent an email stating that our funds had been deposited and thanked us for our cooperation…. This is how the free market is supposed to work…
Thank you for finally giving me my money. I know most people don’t care or notice when they are being extorted, but I do. This little bullshit move you made has cost you my business.
Bill S
This is the worst company out there, I don’t know how they are still operating. I will do everything in my power to share how a horrible company they are. I have been waiting for weeks to get W2 for employees and Taxes are due in just two weeks! I have been e-mailing them everyday hoping to get a response from them and nothing so far.
I used Square Reader sporadically for insurance copays recently I realized that my last two transactions were not credited to my account. I called Square, not able to get through, e-mailed and was given a customer number. It turns out that since November 2015, my account has not received any of the transactions I processed and someone charged a TV to my account. The name, the phone number and the receiving bank was changed in my account. I did not received any e-mail from Square notifying of any changes to my account. Now it has taken several phone call and emails to try to decipher the problem. The account was hacked. Now Square says they will reimburse the money but not the fees. Just one day ofter I spoke to them about the account being compromised and they assured me they would put a hold to the account, I received another email with another charge that was going to take place. The crazy thing is that now I cannot deactivate the account because the last fraudulent charge (400.00+) is still pending and they would not release the account until that goes through. So they want me to allow the bank to process a fraudulent transaction and place my account in jeopardy of being hacked again, so that then, they can close the account. I called my bank and put a stop to any transaction coming from Square. I cannot get anyone on the phone and they’re not answering my emails. I will file a formal compliant with the BBB in California.
I WOULD NOT process with square. You are guilty until proven innocent and then when American express tells square that the dispute was reversed in your favor square will take four months to return your money. You can’t call any one and talk to them about any issues. You have to do the work for them. They lie about defending you and sending in documentation. I had to send everything in myself and took care of everything in 1 day verses the four months square wanted to take. What a JOKE. DO NOT process with Square.
Took over $2000 from me and refuse to disclose why they’ve closed my account. No way to call them, no way to dispute their claim of “suspicious activity” (this was my first time using the service, which is apparently a problem.)
They’ve stolen money from me and unless it is returned within 30 days I’m pressing charges. Horrible company, do NOT use Square!
I had the exact same thing happen to me. Brand new account, had already used for four days when I got the ‘account has been closed permanently’ for ‘suspicious activity’.
The email claims they will hold my funds for 90 days, then release them.
I tried to call customer service, which does NOT exist. I could NOT get the ‘customer code’ from their website either. And they have never responded to my emails. Basically, you are suddenly cancelled with no explanation whatsoever.
I would just like to warn others, because when you are standing at your ‘Square Register’ with your customer’s card in hand waiting to check out, it’s a really bad feeling to see that your account has been ‘permanently closed’ without any details. What a MESS.
Did you ever receive your money?
I’m curious also. Did you? I turned in tons of paperwork proof and still waiting on my money. Wondering if they are needing all of our funds to stay afloat because this is a lot of complaints! Especially when I saw the one they did to a law firm. If they can hold their money, we are all screwed.
Square is stealing money from small businesses. I applied to there web site. They gave what looks like an approval. Then they sent solicitations for me to start processing credit cards. I allowed my client to pay me with a credit card $1100 dollars. Square approved the transaction and removed the money from his card account. Then kept it! They said we need more information to approve you. Then declined my application sending me a n email saying that the money would be held for 90 days!
If I refund my customer it will take him sixty days to get it back!
This is called floating they are stealing small hard working people’s money and keeping it for literally months while they use for whatever.
They are a bunch of stealing SOB’s I am interested in any class action suit.
This really hurts me and takes food from my table!
I have been trying for over a week to get in touch with customer service in regards to a transaction whose funds never made it to my account. Unless you have a customer code, you might as well forget it. There are a lot of directions as in click here for your customer code, but noting leads you to the code. I believe that this company does not want you to call them, nor do they want to help you. I’ve emailed them for several days in a row, only to receive a canned reply. No one ever calls you back or reply’s to your message.
The worst service ever!! I’m going to have to go with a better service. In fact, any service would be better then the service I’ve received from Square.
Horrible Customer Service, in a world where Customer Service counts. There are too many companies that pride themselves with great customer service practices, that we don’t have to put up with companies that really don’t value your business.
We’ve been with Square for two years, and in trying to find an answer as to why it takes a week for our customers to receive a refund the rep. tried to make up some random answer. When my husband replied, “so apparently you don’t know, please give me a supervisor.” The rep. responded he didn’t have one. So maybe my husband was talking to the founder himself. So when my husband said we would be moving our business elsewhere, and he could pass that on to his non-existent supervisor. He said ok.
Square is a complete scam. I keep getting emails about $1,000 plus deposits that can’t go through and I don’t even have an account with these pathetic human beings.
And there is no way for me to stop these emails, as none of them are legit and wiped out after they are sent.
DO NOT DO BUSINESS WITH THIS COMPANY!
Square has the worst customer service ever, these guys have proven to be crooks,
They are holding my funds for 90 days for no reason. $4190.00 of my hard earned money and for no reason,
My client confirms that the money has been deducted from her account, so why is square squatting on my money?
They sent me an email saying my account had been permanently suspended so I can no longer call them either LOL
Gangsters without any remorse
I applied and was originally told my bank account had been approved but when the reader did not show up I tried to contact Square customer service WHAT A DISASTER that is. No phone support for people who are not existing customers, you have to use email. Basically I was told FU by square for some unknown reason and when I repeatedly asked why Square never returned an email. I have never bounced a check, gone bankrupt or had anything that would exclude me from any other CC processor or financial institution.
Square.com is a real pain in the rear for the vendor, I am a contractor and when I receive progress payments from customers they are usually at least $4k. I will process a payment on Thursday at 2pm for example and I should expect my money to hit the account by the next business day right? Well no guess again, you see they have tied up my funds multiple times for one reason or another, making me jump through hoops and whatnot, in the mean time they comfortably sit on the interest earned by my funds releasing them from Thursday till Tuesday
I joined Square in late November 2015. Until March 28, 2016 at 11;53 a.m. I was singing their praises. I once contacted hone support and got a call back within an hour or two. At 11:54 a.m. I was abruptly terminated under “Section 6” of the agreement, which relates to “high risk” activities. The only category that seemed to fit was “bankruptcy law.” I practice in bankruptcy courts but not representing debtors. In short, it is no different than representing people on speeding tickets.
I was unable to contact them by phone and two requests for communication via their customer assistance site has led to a black hole. I would be happy to resume using them and if they actually new my business I’d make money for them. This has put me out of business until I replace their services.
Square is a “bad hell “company. We are lucky to flee from Square because we got bad guts when we were curious surfing the website. Oh, my gosh! Square does not have a real rep and does not communicate with anyone by phone. Even they do not communicate and do not respond to inquiries. It is SCAM. We emailed a basic inquire to Square 3 times and never heard back from Square. At worst of all, we requested the Square sales office to call us for opening account because there is loop to run. The sales reps did not contact us anyway. It is 100% SCAM!
DO NOT RECOMMEND! We read the reviews a lot before purchasing and unfortunately we still did it. I regret it!
We have been back and forth with customer service and the dispute team and it has not be helpful. Our company is suffering because of the Square’s lack of communication and actions. It took about 4 days to be contacted by the Square after seeing a withdraw of $5,745.66 on our account from the Square. You cannot get a hold of customer service without a code and I could not find my code anywhere. I called several times a day and emailed at least 5 times and was still not contacted by anyone.
We are a small family owned business who had a stubborn customer who made a dispute, but it did not take long for them to realize they were wrong and cancel the dispute. They made our account negative a few times and tried multiple times to take out the money. The dispute was canceled by our customer and the Square still took out the $5,745.66 from our account. The Square should have canceled the debit immediately but instead debited our account 3 days after the dispute was canceled.
This has taken up a lot of our time and we cannot conduct business without that money. We are a small business and something like this puts us in a bind. We have vendors to pay and projects to start and we can’t run smoothly because of the Square.
I am very disappointed and will be looking for a replacement for the Square. I will not be recommending the Square to anyone and I will be reviewing on every page I can find to stop people from getting the Square. We just started our business and the Square has made this nothing but difficult.
Dispute it with your bank. They’ll get your money back. Square did this crap too me numerous times. I got my money back every time, and finally closed the bank acct. To this day, months later, square is still trying to debit the bank acct that was closed. I know because they keep sending me emails. customers stole from me, and square allows it. Now they had to refund the customers, they were attacking my bank account
Max, they did it to me on 3/9/16. they claimed my original sender for money sent to me in March 2015 disputed charges. I contacted the original sender who is a friend. He said he can’t dispute bank charges past 60 days and didn’t want the money back. Plus, the Square website says refunds can only be processed through them in 60 days. They violated their own policy by extracting funds 363 days after they cleared AND blamed the sender! The sender has yet to hear from Square because he never filed a dispute!
I reported it to my bank and disputed these charges. I hope the odds will be in my favor and I will get my money back. 363 days! Let’s think about that for a moment…everyone get a new debit card if you’ve ever had a Square account with your existing card. spare yourself the annoyance of this floating money fraud company.
This has been one of the worst most hurtful experiences ever. I finally figured a way to make extra money out side of my regular 9-5 and for a brief moment the square really seemed like a blessing . As soon as I got to a good point and had a very successful day my funds were put on hold with no warning . I tried getting the elusive customer code with absolutely no luck. I sent an email to the “customer support ” and in response I got an email back stating my account will be deactivated with no chance of a reverse decision and my funds will be held no less than 150 days possibly 180 . I feel helpless and robbed.
Square let me process 4 transactions. on the 5th they said i was a high risk and holding my funds for 90 days now i can’t get a hold of a human in the company how is this allowed??????
Hello Nicholas,
Do you have a update on your situation with square regarding them holding your funds?
This is the most awful experience I have ever had with a company. We signed up for a square reader and I had to dig around on the internet for a phone number to talk to an actual person instead of an email. The customer code was no where I could find (which they require to talk to a person) so I emailed for the code. The wrong one was sent. When I called the 855 number and entered the code on prompt the automated line said it was wrong. Back to the drawing board of sending emails and begging for the right code. I have not even received my square reader in the mail yet and at this point they can keep it I am going with some else. They can keep their free website and business help I am not dealing with this. Not a good experience so if you are low on patience don’t bother and if you happen to have a lot of patience it will be pushed to the limit with this company.
SQ is the worst company for customer service I have ever seen!!!! We made a mistake in setting up our account I admit! But they collected money for our Charity; then deactivated our account! Now they want answer the phone to help. We collected money for the University of Missouri Athletic Department last week & thought this process would be easier! Boy was I mistaken they don’t pick up the phone & if they deactivate your account they for sure want talk to you!!! I went to their office yesterday in St Louis to speak with someone & they wouldn’t talk to me!!! I did get mad & frustrated but they said if I didn’t leave they would call the police! We are going to do a tweeter champagne against them starting today!!!
THEY ARE THE WORST! Don’t use them unless you want FRUSTRATION & PAIN!
I was trying to switch to Square. I processed a few cards but had some questions about the verification process. I sent a request to have someone call numerous times. I got an email with a phone number and a code to use that was invalid. We are not a virtual company. I process over $1M per year in Credit cards and insist on customer service.
I was told they were going to hold my funds for 90 days. My business is high risk. It has been over 90 days. I have not received my funds. When i call the customer service number i need a code. I have my code. I enter my code and it says that’s not it. Its not it because they deactivated my account. Now with no way to contact them except through email, they are keeping my money. They don’t respond through email. I am contacting a lawyer today. This company is a scam!!!
I had the same thing happen!:( what did your lawyer say?
I am going thru this right now except they say they holding mine for 180 days..I have been using square for 4 years now and I have never had a problem until now..please keep us informed on what your lawyer has to say!!
FYI I have been fighting Square since 09/2013 and have never EVER received any of the $8,000+ they withdrew from my business account. I contacted a CLASS ACTION ATTORNEY in Columbus, Ohio and he was very interested in the case. After sending him Squares contract he contacted me several days later and said they had an iron clad contract, basically saying they can “deactivate and withdraw funds” at anytime for any reason. I have been blocked from all of their websites/forum/facebook accounts because I will not stop until Jack Dorsey and his company is exposed as a PONZI scheme. Worse than Madoff, at least he went after the millionaires and not small business
does anyone know if they consider account that they closed but that appear to be open considered dormant i got this from there terms and conditions
paragraph 32
Dormant Square Accounts
If there is no activity in your Square Account (including access or payment transactions) for at least two years, consecutively, and you have a Balance, we will notify you by sending an email to the email address associated with your Square Account and give you the option of keeping your Square Account open and maintaining the Balance, withdrawing the Balance, or requesting a check. If you do not respond to our notice within thirty days, we will automatically close your Square Account and escheat your funds in accordance with applicable law, and if permitted, to Square.
ABSOLUTELY TERRIBLE!!!! They deactivated our account without any notice, saying that our funds would be held for 90 days and there is no way to reverse this decision. WE ARE A LEGITIMATE BUSINESS. There IS NO FRAUDULENT activity on our account whatsoever, so the fact that they are suggesting this is ABSURD. We are reporting them to the Better Business Bureau. DO NOT USE SQUARE UNDER ANY CIRCUMSTANCES. We are contactin our attorney tomorrow.
We were just deactivated today as well but we were not told why. I don’t understand how they can deactivate and not tell why. They made good money off of my company & now all of a sudden they are going to deactivate????
Purchased the Square device last week. Set up account. Took first payment from a customer on Saturday. Checked account Monday morning March 21, 2016 only to see no deposit. Checked Square account. Had a notification that they needed more information (government ID, receipts, invoice etc). Sent what I had. Called them at 12:00PM my time which is 9AM their time. Said they received the information. Got an email a few hours later that they needed bank statements. Sent them VIA fax. Called them back 45 minutes later. The guy (very rude) said once I hung up with him he would process the information. Here is the swift kick to the butt, they sent me an email saying they had cancelled my account due to suspicious activity. How the heck is their suspicious activity if I only made one transaction? I had done one Saturday but cancelled it because the device wasn’t working. Got it to finally work so their was only one transaction showing. Contacted the customer and let them know that I was issuing a refund. Then find out it takes 2-5 days to do that. So all in all, I have to wait over a week to get paid for work that has been done which was a residential repaint. So as far as I am concerned, if you want to waste your money on a Square device and only be able to contact someone IF you have a customer code, go for it. THIS WAS A BIG WASTE OF TIME AND $10 +TAX FOR A PIECE OF PLASTIC TO PLUG INTO MY PHONE. “SQUARE” CAN SHOVE IT AS FAR UP ITS BUTT AS IT WILL GO. WILL NEVER WASTE MY TIME OR MONEY ON THEIR CRAP AGAIN!!
This little card reader is only useful if you have zero options other than the customer’s card.
They charge way too much ( like real estate agents) and offer nothing in return except taking days to process your charge and, there is no phone help unless you are a paid member.
Where does all of the millions of dollars go that they are making off us?
Pay a person to answer the phone. This sucks
Worst app you could ever use. dont even think about contacting customer service because they wont message or call you back.
I do not use square up and I receive unsolicited emails with no link to unsubscribe. How can I stop this annoying action on their part. Will never purchase ANYTHING that is processed through square up.
I am getting the same unsolicited emails indicating they are taking monies from my bank account. I have tried unsuccessfully to reach these individuals because I am unwilling to sign up and get this customer code they require to answer the phones. This is beginning to really worry me and I refuse to sign up for this service just to be able to contact them. Thinking very hard about reporting them to the authorities, if I can find someone that can help me. I would never use a service like this that has access to my monies, but won’t even allow you to contact them!
I have had the same problem. I have never had an account, but receive approx. 3 e mails a week requesting my info. I cant stop it.
I did two transactions with my card reader last week and the money has not been deposited. I see it in the history of my account and sent both customers receipts. I tried to contact customer service and call the toll free #855-700-6000. I was instructed to get a code to talk to customer service and followed their directions to go to http://www.square.com/code to get my code. The link brought me to a login page and then instead of giving a code, it brought me to the “Contact Us” page. This is so annoying that you cannot speak to a live person and get customer service.
Square’s Non existent live Customer Service is a joke. I’m a current Square Customer – I’m out shopping around because of there lack of Customer Service.
I Hate them!!
While I enjoy using Square for payments taken in my art studio, my experiences with customer service related to their online store have been shockingly poor. I can spend weeks hounding them for the answer to a question about my online store. You’d think that only 2 people work in customer service. After complaining about their slow customer service on Twitter, I would hear back from them immediately, but the person they’d have contact me (via email) would give pat answers that were irrelevant to my question. So, I’d have to say my biggest frustration with them is not being heard. Their responses seem scripted and designed to shoo the customer away as quickly as possible. It is one thing to send cheery responses (with exclamation points!!) saying they’ll be getting in touch soon, or to feel free to send any further questions their way, and it is another to actually listen and take steps to be helpful. I would like to continue using Square, and I like the look of my Square online store, but I’m losing my respect for them due to how they handle customer service. It was very interesting to find this article and see that so many other customers have had similarly poor service.
I am sick and tired of receiving emails from these people. I have no earthly idea who the hell they are or how the hell they got my email address.
It’s always something to this effect, and they always threaten to take money out of my bank account: “We have not received a response from you regarding the $1,973.27 payment dispute on a transaction that was processed on January 24, 2016 If you would like to challenge or accept this dispute, please respond to information Request Form within 24 hours from the date of this notification.” There’s more, but I’m sure you get the idea.
I have emailed them about this but they have never acknowledged any of my communications. This is irritating and makes me more than just a little bit nervous. I have had the same email address for about 15 years, and it worries me that they have it and that they seem to have an account attached to it. I have begun changing my password quite often.
I have been with Square for a few years now and have not had any issues. I am a one man automotive repair shop and use Square once or twice a month. On March 2nd I used Square for a credit card transaction with the customer present for approx. $1600. I was notified by e-mail that the transaction was successful and the money would be in my account. Later in the evening I received an email from Square saying they needed 3 months worth of bank statements, a government document showing my business is legit, copy of an invoice and a copy of a purchase order in order to receive my funds. So by Friday, March 4, all the documentation was sent and was told it would be sent to their review committee. I received an email Friday at 7 pm (the time they close) saying ” We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 42 of the Square Seller Agreement. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. ” Not sure what the high-risk activity is since we only use them once or twice a month and the charges are usually $200-$300.
Therefore, this means I cannot have my funds until June 2. Just like all the comments I have read on here, you can’t call and talk to anybody without a code, and you can’t get a code when your account is “deactivated”. So in the meantime I have vendors that want money and I have other payments due and if payments are not made on time that creates more expense for me. I have sent Square an email asking for a better explanation of the deactivation, but doubt I will hear anything. So needless to say I am in the process of looking for a more reliable credit card company without monthly fees for my small business.
Please notify me of followup comments via e-mail. Janna
Unfortunately I doubt you will Ebert see your money in June. I was told the same thing in September 2013.
Everything you said here is exactly what I’m going through, the money better be released to me June 8
NOT as advertised. Downloaded APP, verified account and went pretty smooth.
Good luck getting your deposits within 2 days, make it 3-5 days if you have charges on a Friday!
Customer services is ridiculous! They enforce priority call backs and literally takes 2-3 days! Was I supposed to wait on hold for 3 days if I didn’t choose the call back? HORRIBLE!
THEN, once your up and running, they interrupt your business after a few weeks to RE VERIFY and hold your deposits????
Don’t know how much longer I’ll be with them. Aside from the RE verification, I can’t be with a company with zero customer service!
They are holding thousand of dollars because they decided my account was a high risk account and I won’t get my money for 60 days?!?!?!
The absolute worst company I have ever dealt with. They are completely incompetent, don’t know anything about how to use or work their product, and when they don’t have an answer they say they may be able to fix in the future but not now. I wouldn’t recommend them to my worst enemy. Complete morons.
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Square customer support is completely terrible. Go with Shopkeep.
If you have an issue with square, don’t expect to ever get a human on the phone to help you.
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No one works there. Can’t get customer code. I leaving company.
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Horrible company. I ordered my square card reader and they took $49 out of my account on 1/12/16 and said they shipped it 1/22/16. It never showed up ao weeks later i was asked to private message on face book and they said they reordered me one on 2/7/16 and then took another $49 payment and said it shipped on 2/13/16 and as of 3/3/16 still not here. I then went back to there facebook page and then they blocked me right away and now im out of money twice and no card reader, Does anyone know a phone number where i can actually talk to someone??.ive called the number on their site and it wont actually let u talk. Also im interested in any info on anything with filing a suit against them..#Scam#Liars#Thieves
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Mark in Compliance replied to my email inquiry concerning deactivating my credit card processing.
Please be advised, Square will deactivate credit card processing, reply to to email 4-6 days later, and will never give you your customer code to call in and speak to someone!
Sqaure does not want to speak to you.
They will tell you that your activity is “generally associated with high risk activity” = but Square won’t ask for nor has seen a single financial document.
YOUR LEGITIMANT COMPANY WILL BE INSTANTLY CRIPPLED!!!!
The following is my reply to the Compliance Department:
Mark
Interesting feedback,
Wells Fargo Underwriting approved Virtual Terminal as my new credit card provider and other of my vendors that were using my American Express as payment for services to them, but Square deactivated services.
My financials were provided to WF underwriting.
What I don’t understand is how a close look at my form of payment to a hands on underwriting department found no issues, but a service provider like Square who has never seen a single financial document can tell me that my practices are generally associated with high risk activity.
After fees collected on hundreds of thousands of dollars processed, you would think that before deactivating my account Square would ask for my 800+ credit score on all 3 credit major credit providers, I have $200k of available credit lines with some of the highest profile banks, including a $100k spending limit with American Express per month alone
I phoned American Express to go over terms and conditions of my card and activity = no issues found. But Square hasn’t seen one financial document – but my activities are are deemed High Risk
Wells Fago Underwriters looked much closer – including pulling my credit = no issues found. But Square hasn’t seen one financial document – but my activities are are deemed High Risk
Individuals associated with High Risk Activity do not have 18 years of established credit accounts with $200k in credit lines = NOBODY!
Individuals associated with High Risk Activity don’t provide financials
*I don’t expect a response and I’m sure no one after this email has the $&@” to call me*
*Should Square contact me = I would love for you to be provided what was given to Wells Fargo Underwriting*
Assumption is the mother of all screw ups
Call me = PLEASE
I’ll give full disclosure for Square to speak American Express, get all 3 credit scores, and contact Credit Union of Denver = be prepared to to get laughed at!
Call me = PLEASE
I’ll hand over all my fully compliant licenses, general liability, insurance umbrella, Colorado state certificate of good standing with the Colorado secretary of states office including no complaints ever filed against myself or my company that began in California in 8/2005.
Let’s square up
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Try this number for Square – (415) 375-3176.
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Square is unable to stop unauthorised charges on my account. I have to call them every month to get it stopped.
They will not help ! I have used this service for years and they are not keeping up with their own growth.
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Go to your bank and have them put a stop payment on it
I work building websites. I charged a customer $2000 for work which was completed. I had paperwork, emails, etc to verify work was carried out. One day the customer decides he no longer wanted to pay. I got a 1500 chargeback. Square took the money right out of the account without warning and overdrew our account so I shut it down. Square still tried to take the extra $500. Now Three years later square is trying to get the extra $500. The offered no support or resolution service and no response at the time.
This is the email chain
“From Me”
This customer stole the services from me and you provided no support whatsoever. We provided you with paperwork, contracts, emails and various other means of proof that the customer had used the services we offer and you did nothing. The Better Business Bureau took my side on the matter.
At the time you provided no phone support or mediation services to assist us as your customers. In fact at the time of the dispute you provided no phone contact for us at all and there was no even a listed number for the company. Your support was weak at best which is well documented on the internet.
I consider this a terrible disservice to us followed by no resolution. In face we lost much more than this $500 due to you pulling the money out of our account with NO warning. You didn’t even hold the money in an escrow account pending resolution.
You lost us as a customer due to this and I have moved all my business to Paypal who do provide support and resolution.
Perhaps you should consider either eliminating this balance completely or drastically reducing it before I will even consider settling with you and am prepared to take this matter to a local small claims court
From Square
Thanks for writing in. As a point of clarification, all cardholders in the United States are afforded the right to dispute any and all transactions appearing on their statements that they do not agree with. This right is protected by Federal statute and enforced via the card associations. The responsibility to address billing disputes remains incumbent upon the merchant regardless of which issuer, acquirer, or payments service provider you elect to do business with.
Please note that all the information you supplied at the time of the chargeback notification was used as part of our case. The cardholder’s credit card issuer is ultimately responsible for determining the resolution of the chargeback.
Square does not control the outcome of the chargeback decisions reached by the issuing bank in a credit card transaction. By accepting the terms of the Square Seller Agreement, you agreed to accept liability for your chargebacks.
If there is some reason why a payment cannot be made immediately, please respond so that we can make arrangements that will be mutually agreeable. Perhaps we can work out a payment schedule that would be realistic for your present circumstances.
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The BBB should be ashamed giving this company an a rating. Zero customer service. This is one of the most fraudulent companies I have ever come across. They can just take your money and never talk to you. It tells me a lot about the laws in the cc industry and about how little a BBB rating means.
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Can’t get my square wireless reader to pair with my phone. Have updated everything. Trying to contact square but cannot get a customer code. When you go to the web site they tell you to get your code from you get an email form. Fill out the email form and you get a canned reply: We will respond shortly. NO CODE no way to get in touch with them. This is a stinky system!!!! Will be moving my business to Pay Pal!
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Square’s customer service is terrible. There is no live help. Imagine this…all of the transactions from your business for the week are automatically deposited into your checking acct for the week…except…the money is not there in your account. You attempt to call Square and day after day they report they are not accepting phone calls. You email them your issue and days later still no response. Pretty scary right? Well it’s been reality for me. Stay FAR away!!!
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Im having the same problem.I had to refund my clients money this morning.
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As with many on-line companies, they have poor customer service. It’s difficult to reach anyone. Having a few FAQ’s on your website is not customer service. I’m trying to give you my business, and you’re making it as painful as possible. I may have to go back to Pay Pal. They charge more, but no problems and good customer service. Jack Dorsey is ruining this company through poor execution and management.
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I do not own a company and have no reason to accept payments from anyone. But this company as well as one called Stripe send me sevearl emails every single day. They want personal info. Can anyone tell me how to ge them to stop sending me emails? I have marked them as spam and they begin coming to my inbox within a couple of days. Frustrating.
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We created a Square account and ran a few transactions everything looked good. We then ran $8000 through the system and they indefinitely held the money. There is no one to talk to. When you go to the website to resolve an issue they require a code to call and when you follow the link to get the code it goes to an FAQ and there is no code. This is a fraudulent and non-responsive organization. We are reporting them to all of the state and federal agencies that regulate the credit card industry. Do not make that mistake we made and think it is a fast way to start taking payments. Take the tie to get with a real processor or work with your bank or even Paypal. Square is bad for business we still do not have anyway to get the $8000 back or speak to anyone. When we send in emails we get non-responsive replies. Stay away from Square.
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I cannot reach a person at square. All I do is send email after email. Someone hacked into my account and changed my bank account. No one will contact me back. meanwhile my money is on hold.
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This exact thing happened to me last week and I sent email after email, after the sixth email I sent to them by that time I was very angry , I said I was gonna contact the better business bureau because I couldn’t even get into my account , not only did someone change my banking information they changed my email, this was just unacceptable , the costumer service is beyond ridiculous, why would we have to get this angry to hear back from someone. And to top it off when I did get in touch with someone she told be they would send my money within seven business days. Smh I’m taking my business elsewhere.
Square was a great idea. There are a few things that have become so onerous, it may well be worth finding another payment option. When it is available, support is atrocious and of very little to no support.
1) Customers can avoid ultimately paying for merchandise bought with Square by simply alleging their chip enabled credit was not chip transacted. At least in Canada, Square has no capacity to accept pin enabled cards, so every transaction is little more than a crap shoot and rock solid sales agreements and proof of sale are summarily ignored in favour of returning transaction amounts to dead beat customers.
2) Most notably you can rarely, if ever, reach anyone on the telephone with a question or concern.
3) The verification process is cumbersome, one dimensional, subjective and ridiculous. It contemplates that we are all selling widgets and has little capacity for verification of a lawyer, Dr. or personal reseller account.
4) The exchange of information is faulted. When there is a problem with a transaction, Square gives you very little information with which to determine who the ‘Disputing’ customer is. They just you and amount and a date; and the amount of not what you charged the customer, but that amount less transaction fees. God forbid you should have multiple transactions of the same amount on the same day.
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I would never use square again. They let you open an account only to hold your funds. It has been 91 days and I can’t speak to anyone nor get a refund. I would never use them again. They are scanmers
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Square is a truly substandard and non- responsive company. After discontinuing our service shortly after set up, they subsequently and continually attempted to debit our bank account for a card reader that had been on back order when we first applied with them months ago. We can no longer use, and therefore no longer need any of their equipment. Understand that they tried charging us for the equipment over two months after letting us know they couldn’t accommodate our business. We notified them by email before their first attempt to charge us that they had declined our business and that we didn’t need their equipment. A live person responded by email that they had forwarded our email and that we would hear back directly from square shorty. We didn’t receive the promised response and instead they began hitting our bank account. We have now sent three email and attempted to call with extremely long hold times that had to be discontinued. We are still waiting for any substantive response or responsible behavior on their part.
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They fucked me over $884.26, I hate this company now with a passion, they ruined my life, I created a small business and put everything I had into it and they deactivated my account without reasoning after 3 days and I have $884.26 pending for 3 months, I needed that money !!
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They did the exact same thing to me How is this possible? What laws are they operating under?
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Did you ever get your money?
Great set up and easy to use. But should you ever need some support or an actual person to help you, GOOD LUCK!!! I have never experienced such HORRIBLE customer service from anyone let alone a large company I have been trusting with my money. Seriously, take your business ANY WHERE BUT SQUARE!
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square is a piece of crud. first of all they want more information on everything and anything i bought it to use it only for a weekend when a lady paid for my translation and paralegal work by credit card using square it wasnt that much it was arround 2000$ they want a copy of the reciept which was a custum amount .. now they want a copy of the damn receipt and a copy of her card i never knew i needed to keep a copy of the lady’s card cause it wouldnt be safe for a custumer to keep such sensitive information….. now second of all contacting custumer care is a pain in my neck being asked for a custumer id so you have to file a question wait hours for them to give you a custumer id then wait the next day cause they responded too late their buisness hours were over so had to wait next day issue is still not resolved
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There customers service is the worst, I got an email a few days ago stating that I need to verify my account information, and they want my SSN # and some other personal stuff, I didn’t feel comfortable sending any of my personal info over the bet, especially when I’m not 100% sure it’s not some hacker trying to get my personal info, and also there would be no reason to verify my info when I did that over a year ago Sqaure already has my business EIN # and bank info and I have been using the credit card reader on a regular basis, so anyways I called them up to make sure they sent me the email and if they did I would just verify my info over phone. Oh also the email stated that if I don’t contact them within 1 – 2 business days they will put a hold on all future transactions, so I called them ASAP yesterday morning, I was on hold for 30 mnutes. Then there recording tells me that due to high volume calls if I leave my number I will not loose my spot and they will call me back, well I did that and never got a call back, it’s now been 2 days and still no call back, I even went on there website and left an email and still no return email or call back, so I did my part and contacted them or tried to contact them so now beings they never returned my call according to there email if I try to use the credit card reader the funds will be on hold, so if I don’t hear back from them by the end of the day, I’m going to get online and look for another mobile credit card reader and I’m gong to close my account with them, to be fair. Every time I used the reader it worked perfectly and the funds were deposited into my account fast , but if I can’t get through to customer service when I need to then it’s worthless to me to keep using square. After all your dealing with people’s money here.
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There is a notice on their website that alerts customers to the fact that this is a phishing scam.
I don’t even have a Square account and they claim they are going to take money out of my account. You can’t even call the company and resolve the matter. I have tried to e-mail them also. I guess if money comes out of my account, I will be talking to a lawyer.
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I am getting the same emails. I also don’t have an account with them.
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on 2/15/2016 I had to have my dog put down. I paid my vet with my bank card. He uses Square. Square declined several times. As of this morning 2/17 Square is still telling him I was declined. But my bank shows they took The $495 out not once but twice! So neither of us have the money in our accounts! My bank checked into it and said the two payments were accepted then immediately reversed by square with no reason given as to why and that it will be two weeks before the money goes into my account and back on my card. So evidently they told him they declined but actually approved it then reversed so they could make interest during the hold? All I know is since they did it twice I am broke. I’ve been through a VERY hard year and just getting on my feet financially. I’m in the middle of a move so on top of losing my much loved friend,I now have no funds to turn utilities on or pay other fees to move.I could actually end up homeless and lose everything I have left because of this company and I don’t even use them. Not the vets fault at all. In fact after reading these comments I wouldn’t be surprised if he has further issues beyond my payment with them.
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They have held over $6,000 from our small business for two months even after we have submitted the requested documentation – they just keep asking for more. They are impossible to reach by phone and throw up barrier after barrier to obtaining payment. I wish I had read these comments before using them. A frustrating mess and terrible experience. We will never use them again and I would never recommend them to anyone. Not sure how we are going to get our money out of them. They have managed to make it extremely difficult to resolve issues.
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has anyone received the funds after the 90 days??
ive been waiting for over 6 months they owe me 44k
Not only is it impossible to use Square , they send hundreds of Spam emails.
Just received two emails from Square today speaking of thousands of dollars of charges and chargebacks that will affect by bank accounts. The only problem is that we don’t have a Square account and never gave them any of our bank info. We don’t have one of the readers with which to charge folks credit cards. It seems that Square has a big problem. One Fraud by one person cost them over $4,000,000. It seems like the justice department needs to shut them down until there is a resolution to all of their problems.
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Not easy to get hold of. My Square app is’t working and I tried on my laptop with no help signing in. Requested password reset ….still
problems. They need an easier way to get hold of Customer Service!
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We have been loyal customers of Square for 2 years now. We get our money 24 hours after the sale. Now all of a sudden we are not getting our money. It has been 7 days and Square now has $19000.00 of our money and they will not talk to us. They are in “meetings”, their support staff in New York doesn’t know what California is doing. I think they have absconded with our money.
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you charged my credit card $30.00 for no reason. I am a retired single woman on a fixed income and have absolutely no need of your product or have I ever used your product ,whatever it may be. You not have a customer service phone number leaves me to believe I have been scammed by you and will be contacting the authorities
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Terrible mailing and customer service. I no longer use them or recommend them to my clients. Trust me, you don’t want to hear the long list of complaints I have. A nightmare I cant get away from quick enough.
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they are my card processor, they hold funds all the time and make my bank acct go neg, they say they dont cover that , but they cause it.they cant be reached by phone, you must use a code and wait for a call back. they finally called me 2 hours later, i told them to release funds, they dont need to hold my money , never had tis happen with my bank processor. they cost more but i can go there or call them
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They held my account for verification and holding $2000 of mine from my online store. The guy from Square called me to verify my company, and said today we will release your funds. Then 3 days later, deactivated my account saying the hold will be for 90 days and then I will get my money. Stay Away from this Company.
This is the email they sent me – after 10 days of no Person On The Phone – They have no customer service at all.
Hello Amna,
We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.
For further information about our policies, you can review section 42 of the Square Seller Agreement.
We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.
If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)
Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.
Use the date selector tool to locate the specific payment.
Click the payment you’d like to refund, then click “Issue Refund”.
Select the reason you’re refunding the payment, and click “Issue Refund.”
Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.
Again, we apologize for any inconvenience this may have caused.
Sincerely,
Square Account Services
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I to had the exact same email. Only difference is my name. Word for word. They are holding $6000 of my hard earned money. So if this is happening to a lot of small business owners than square is making a lot of money off our funds. Example if they have 1000 people like me that ran a $6000 transaction than they now have $6,000,000 to play with for 90 days. They are making a killing. I can’t believe this company is on the nyse. Some one needs to step in on this practice. This can’t be legal.
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HAPPENED TO ME ….HELD 3000….. i went balistic on twitter and facebook for 2 days in a row
and they finally contacted by about resolving ” my problem” still never released the funds to me , but sent
them back to the customers….luckily they still did business with me after all of this mess….
they are a corrupt company MAKING MILLIONS OF DOLLARS OFF INTEREST WHILE HOLDING LEGITIMATE
FUNDS of hardworking small business owners….. donot do business with square!!!!!
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Just now involved in the same situation. I am frantic. How are they allowed to steal people’s money?
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Me too. This just happened to me Tuesday. They said my money won’t be available until May
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Terrible customer support, it looks like my account was compromised, I can not log in to my account and that’s why I can not access customer support by the phone, I wrote them 5 emails so far 1 week ago without any response.
I hope they lose a lot of customers, because they are just collecting the money without providing any support to their customers!
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Square deactivated account after sending numerous emails asking for purchase orders and invoices. I sent all required documentation and square deactivated account for no legitimate reason..
Find another way to get your money….. Square is on the way out and there are cheaper methods anyway. Save yourself the hassle and the problems they bring to your business.
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Square will not take me off their email list. No way to contact them directly without an account. They are not the kind of people I do business with. Tried to block their emails, they change their email and continue.
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Poor customer support, rather no customer support. Squareup lists a phone support number but requires a Customer Code in order to accept the phone call. I have an active account and have logged onto the site and searched through accounting and dashboard pages and found no Customer Code. The support page doesn’t even provide instructions on obtaining code. It appears to be purposely hidden to reduce support calls from customers.
I’ve had an account for almost 3 years with Square and never really needed to speak to customer support so this was a complete surprise when I noticed my deposits were no longer being made but my customers were being charged. The funds are just sitting with Square in pending deposit status. The only option I had was to submit a service ticket through the online form which generated a case number but that is not accepted by the phone filter system.
I expect better customer support from a financial service company.
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I have the same problem now with square and I have been emailing them for the last 4 days and I got no response from them .what can I do to get my found from them?
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Did you ever get your funds?
Square’s customer service sucks!! can not get a phone number, doesn’t respond to email request for help!
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I just signed up for Square. How do I get this allusive customer code to call a real person? I click on the instructions to sign in to get customer code and it just puts me in a loop to keep signing in. If you’re gonna offer eBay like features, please have eBay like simplicity.
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I have searched to find three different customer service numbers – each have the same recording to enter a customer service number-that forces you to provide your information to sign-up.
I don’t even have a SQUARE and I just want to ask some question – not sign up!
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Beware if your business is an LLC, corporation or partnership.
When one of your officers or employees who is not an owner of your company or its bank account goes online to set up the Square account for your company, and that person provides their name, address and last four digits of their Social Security number to “verify their identity,” your LLC, corporate or partnership Square account will then and forever be tied to that person’s individual name and Social Security number, no matter what tax ID information you provide to Square for your company then and thereafter.
Square lies when they say that the only reason they need the name and last four digits of the Social Security number for the person creating the account is to “verify their identity.” Actually, on Square’s books, that person is designated then and forever as the sole OWNER and controller of the account, no matter what differing account information you provide.
What then happens when that officer or employee of your company is sued or divorced or gets into trouble with the IRS or whatever? You guessed it: You and our bank account are in trouble.
Square deceives LLCs, corporations and partnerships into believing that their Square “business account” is a Square commercial account. But it’s not a commercial account. It’s actually a personal account, then and forever tied to the person who provided their name, address and last four digits of their Social Security number to “verify their identity” when they set up the Square account for their employer.
The same is true with one or more other companies that provide these types of services.
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A month ago I noticed that our daily summary hadn’t included a huge tab from the night before meaning, we looked short. I called Square and they apologized profusely saying the transaction wasn’t “captured” and they “will push it through now.” Had I not called, we would’ve been short thousands of dollars. Fast forward 30 days, and here I am today – this time for over 8K in funds from last night. “I’m so sorry – the transaction wasn’t captured. This NEVER happens.”
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What number did you call or how did you get a response???
How did you call them? All the numbers tied to them seem to require a code that you don’t have access to once you log in. Please let me know!! Thank You!!
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Doesn’t post Immediately as advertised….. Charges extra 1% … Takes days to show up in account.. Support is full of shit and placates you all the way… I’m sure they are paying for positive comments on site…
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I loved square for 6 months. Then out of the blue they want me to verify my account so they can release my money. They have held it hostage for over a week because as much as you verify and even try to call you don’t get answers. When calling they want you to type in a customer code that doesn’t exist. Very frustrating, I hope I can find a more reliable company.
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sadly, once they ask you to verify your account = they have already closed your account
pointless to submit any info they ask. they just keep it on file, and close your account
file a complaint with the BBB
Make sure you check the box “would you like to talk to the media about your situation”
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Same with me they have aprox 18,000.00 of my money with no way of contacting them. I have tried a few numbers and they all will hang up if you do not have a customer code. I finally was sent a customer code and called them back 1-855-700-6000 Im sure you all are familiar with that number and the number they provided was invalid. I tried this several more times with the same results. If anyone has any better luck please post !!!!! My blood is beyond boiling at this point !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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They are hold 1,500 of my money deactivated my account and the reason was high risk activity.
Fuck these people the should go out of business. Bbb need to review the shady ass service they offer
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How about this and others beware. I just received and email that Square up attempted to take money out of my banking account and it was declined. I have not bought anything with anyone who used this type of processing, nor do I have an account with them. Never have. But they want me to verify my banking information. No phone number to call unless I sign in or sign up. How bogus.
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We received the same email and we are at a loss? We never even heard of them????
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I have had a similar experience. Scammers are impersonating Square and are asking for verification of accounts, reporting deposits to accounts, notifying of holds place on funds, and even alerting to suspicious activity – all on nonexistent accounts – in what I believe is a well-crafted phishing scam. Such emails began arriving in my inbox a couple of months ago, and because I do not have a Square account, I just marked them spam without opening them But they continued to come and did not go directly to my spam folder. Finally, a week ago, I contacted the real Square, and they confirmed that the emails were not legitimate. However, they certainly look legitimate. I wonder how many account holders have been duped by these bogus emails and have clicked on the links and given the scammers verification information. I believe the real Square has an obligation to take whatever steps are necessary to bring law enforcement down on these scammers because they are stealing Square’s identity. If anyone who has an account with Square receives these bogus emails, please pressure Square to report the problem to the appropriate law enforcement agency.
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How did you contact them?? We just got this weird email stating that our bank account had been verified…..well, we have never signed up wanting the square, let alone gave info regarding our bank info. I have tried 4 different numbers and not having this “code” can not speak with anyone…thanks for letting me bug you!!
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I have the same issue – what was the result?
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I applied for a Square Credit Card Account and was sent a Square devise. I opened the account, had my bank account verified then took my first payment of $2,500.00. Square contacts me after the invoice was paid by the customer to verify my business account again (which has all the same information as my bank account that was originally verified by them) then informed me they are going to cancel my account because I am considered “high risk”. They give no definition or explanation, including why they didn’t categorize my in the first place as such and cancel my account BEFORE I took a payment. I have been selling online for over 15 years, have Platinum status, an impeccable business record & excellent customer service. So now I have the awkward situation of a customer who paid and Square is suggesting I ask him to cancel his payment and pay via another means, or I have to wait 90 days for the funds to clear before they are sent by Square to my business bank account (in the meantime, my Square account is still closed). This is a ridiculous situation to be in, it’s makes my business looks unprofessional. Square is the one who is “High Risk”, stay away and find another Credit Card Company to do business with.
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same thing happened to me. file a complaint with the BBB. Square will only reply to someone higher than them. They always reply to the BBB. You ill see hundreds of complaints like yours, and they get their money back faster. Square likes to hold money to collect interest on it. This keeps them in business
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Yes, I just went through this yesterday. It is so rude of them to let you accept payment from a client and then want to verify you. I even sent my client the invoice and she paid herself, which clearly tells she was willing to pay since I am a reputable supplier for over 5 years. I am going back to PayPal, square has a lot of drama with them. I immediately issued my client a refund through their site. I hope she receives it on time because they may make an excuse to hold that too. And now when I call to check on the status I can’t get through to square. Please stay away from this company because they will make you look bad in your customers eyes when you are honest. Luckily my clients are sweet but other clients are not. Bottom line STAY AWAY FROM SQUARE!
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This company is a joke just like all the other ones. They all follow the same protocol. They will freeze your money with no explanation, close your account with no explanation, request personal information, then shut down your account afterwards, they all read the same script for liability issues. It’s like talking to a robot. They just repeat everything off 1 piece of paper to prevent any lawsuits he said vs she said scenarios. They don’t think outside the box, putting themselves in our shoes, because that would just make too much sense.
After 5 year with no issues, they started asking for all kinds of documents, and i actually sent them everything. Had $1500 in the account and they shut my account down thinking they can keep my money. Filed a case with the BBB, and they quickly responded and said they will release the funds
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Square holding funds with no warning. I’m a very small businesses needing those funds daily. Thanks Square for screwing me up!!!
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Square has debited my account $1,000 because a customer falsely notified them that they were entitled to a $1,000 refund for a hotel stay. Squares response after 90 days was that this was an airline ticket and the ticket was not used. Square is either confused, engaged in overt fraud or simply a defrauding entity engaged in fraud. You cannot speak to anyone, you cannot get anyones’ name, there is no recourse to this firm stealing your money other than arbitration.
Stay away from Square, they are dishonest, devoid of communication and dishonest. They should be prosecuted for fraud.
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Yes just found out that square debit my account for $32; for their device that was never shipped to me as of 11/09/2015 and that I have never used as well and I was only to be charged per swipe 1%. a BUNCH OF THIEVES. I called my bank and they canceled the card and the pending transaction; 3 month later want to charge my card; they were hopeing that I wouldn’t notice. but the devil is a liar.
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I have a billing problem – the invoicing function isn’t working correctly – and to call Square you have to have a customer code, but there is no way to get one; all links send you to a generic online help, and none of the topics is the customer code. HORRIBLE.
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Last October I looked into the avenue of taking credit card payments and was immediately solicted by Square. over several months of being reminded if you will that i had not yet “Activated my account” the opportunity arrose to use the service and since i had received two card readers by this time figured why not? I on the spot listed my info a bank account ,did the test deposit that was ssupposed to take 2-3 days and accepted my first payment within 15 minutes… No problem this is great right…. not so fast… My next project and client are here on business of the late mothers estate and we negotiate a fair and acceptable deal… I then call square to ask abount deposits and turn around times etc. and informed we are good to go as stated in the agreement. plus i have indded used the service prior… Now my client is back in Texas where he resides and gives me written signed authorization to use his card as he wishes to finance this work, great option, and so i do and his card monitoring kicks it back and calls him before i could even dial…when i do he tells me run it again i just ok’d it with them… perfect and its done… since the work to be done is on a time sensitive schedule I again contact Square whos account rep informs me yes it went through 1-2 days and no problem this is on Jan 6th, Jan 8th i see no payment or deposit and go to the Square site where I find the Astris saying that a review is needed prior to releasing funds…just routine get some info and we will release the deposit… I inform them of all the details including my clients phone number the documentation and the time sensitive nature and the fall out that would happen should it be a problem… and again am told there was not even an issue and it wont happen again just a one time thing…. 4 days later I recieve an email 5 minutes before the close of their service hour informing me that I represent a fraud risk and they are permanantly and irrevocably closing my account, forcing a refund that will tie up the very funds needed to honor my contractual agreement and that they regret this but thats it thats all… They have no held my personal finances and the work due my client hostasge for 5 days and then inform me that im to issue a refund that will take anothe 10 to 14 days to process… Really? I have never in all my days been so blatantly humiliated and so shabily treated by a company that perform a service for monitary gain… I will indeed follow the words of advice and as it seems will have plenty of time to dedicate to the cause of making sure Im heard… Very diappointed and hopefully not ruined by bad practices and lack of fair dealings with Square…
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This is a shady business. Joined because a fellow co-worker recommended it. All was going well and processed over $2000 in sales in my first month. Got an e-mail stating I was in violation of the Terms of Service. Requested to have the Terms of Service sent to me outlining the allegation. They refuse to provide this documentation and stated I needed to refund the money. So they are now holding my money hostage with no validation. I contacted them stating my case, provided all the necessary documentation and still no answer other than it violates the Terms of Service. Let me be clear, these are valid transactions so let’s not go down the road of fraud. The only fraud being committed is by Square. STAY AWAY FROM SQUARE!!!!! They are shady, shady, shady!!!!!
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After receiving my first three payments the first day, they decided for unknown reason to terminate the account stating we were engaged in risky transactions. Before they deactivated the account they asked for every piece of paper you could ever imagine stating it was to verify our account. Despite the submission of all documents requested they still terminated the account. We have decided to not even pay any merchandise using square.
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I got the Square but then sales dropped off and I have not used it. People are only paying me with check and cash. The Square appears to be deactivated. It disappeared from my Iphone. But I was still charged $50.00 for the new version! I want my money back! There is no customer support at all! I feel like I was ripped off. I will never attempt use their service again.
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The most infuriating experience I have had to date with any company anywhere. The customer service is non existent while seemingly helpful they are actually only working in their best interests. They arbitrarily closed my account and froze the funds for no reason after I supplied everything they asked for and now I am forced to wait 3 months for the funds – a total nightmare !
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Carole – I AM GOING THROUGH THE SAME THING RIGHT NOW!!!!!!!!!! INFURIATING IS RIGHT!!!!!!!!!!!!!!!! I’m absolutely mad about it. Please tell me how you finally got through to them.
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I do not have a Square Account, but a couple of months ago I began receiving emails from Square with captions like “Account Canceled.” I ignored them (did not open them) and marked them as spam. Since I don’t have a Square account, I could care less if it has been canceled. Yet the emails have continued to come, not in my spam folder, and the captions continue to warn about account deactivation, but some of them (e.g., today’s) concern “Payment Receipt.” I have no idea how Square, or an imposter, got my email address since it is a dedicated address. An internet search has not turned up any similar complaints about Square, so I am beginning to think someone may have set up an account under my address. Any suggestions how to get this to stop?
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I’m a health care provider. I try to use visa cards that are from health savings accounts. These cards have never been accepted by square and I can never get answers, or a live person for any help at all. I miss out on a lot of collections. This seems to be a serious fault in Squares services and i’m looking to jump ship to another company that can at least provide help via phone. I hate being left in the dark…
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I have been using square since 2012 and have never had anything out good experiences with them. I have had a couple of disputes but they made the process easy and took care of the entire thing for me. I always have my money in the account the next business day and the instant deposit option allows you access immediately to the days sales. The square capital is so great for small companies and I have used it three times with much success. I think some of the reviews posted here are competitors.
Hi Brandi,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
DO NOT USE SQUARE!!! Nothing but horrible experiences with this company. You will run into a problem with them and when you do, there is no avenue for support.
What happened in my case is they out of no where froze my accounts and to reactivate asked for every piece of information you could imagine. This included: all of my corporate documents, bank statements, LinkedIn information, scans of every document you could imaging, more than the government asks for.
They may have had a good reason for asking for all of this, but who knows, they never told me and there are no avenues to find out. I have had to deactivate my account and get my clients to contact their credit card companies to remove the charges held in my account.
Nothing but horrible experiences with this company, I would recommend using any other company before giving them a try.
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I could not agree more. I am going through your scenario right now. Unfortunately for me, this is my first transaction for my new business and it was rather large in my world. I have no answers, I do not have my funds, do not know when I will see them. I have unloaded everything you can think of to them, and NOOOOOOOOOOOOOOOOOOO way to get in touch with them. My first and LAST transaction with these people.
I LITERALLY FEEL SCAMMED, AND THIS COULD DOOM MY BUSINESS DUE TO THE LOGISTICS RIGHT FROM THE STAR!!
IF YOU ARE A NEW BUSINESS……………… TRUST ME,,,, STAY AWAY FROM THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS IS REAL!!!!!!!!
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I own a furniture store and Square deactivated my merchant account in October 2015 because a customer’s card failed to process a few times. They sent me an abrupt email saying that the decision to deactivate the account was final and that they are holding my funds (from the same customer that actually successfully processed the payment finally) for 90 days until releasing it to my bank account. In addition, I was left with no way to process credit card payments from my retail customers for a week until I got a replacement solution (Shopify). Today, I found that that not only are they still holding on to my money, they continued to charge for the Customer Engagement Pro tool on my DEACTIVATED account for the past two months. This was the last draw and I had to write this review to warn others of this inconsiderate company.
I would be lying if I said I didn’t enjoy the great design of the product, but Square falls way short of actually understanding a customer’s true needs and they left me stranding at a crucial time of my business, with no real support available. I am staying far away from this company and will advise all of my business owning friends to be ware of them as well.
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Hello JL , Did they ever release the funds to you ?
Hello JL, did they release your fund by now?
Square’s is making unauthorized use of my email address. Unknowingly I recently made a purchase at a “square” customer’s retail business. I was asked if I want a receipt, I said, “Yes” and was handed a paper receipt. Much to my surprise, within a couple of hours I received an email receipt for the same transaction. I did not ask for an email receipt. I did not authorize anyone to use my email address to send me a receipt. My credit card company tells me that they do not release this information to Square. Where do they get it? More importantly, How do I stop this unauthorized use of my email address? Square appears to have no customer service for the customers of their retail clients. This is an unauthorized use of my private information.
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I was with Square for a little over a month when out of the blue my account was terminated. I called and emailed without any success then finally received a form email stating I was in some kind of violation of their legal terms of use. After reading over those again I was still confused as to why they had disconnected from the Square service. Should they have felt something was awry with my use of their service I would have appreciated a head up, an email, anything. Very dissatisfied with Square!
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Someone has tried to hack my account. There is no support phone number that you can talk to someone. Don’t use!!!!!! There are much better company
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Are you with Square? Learn how to resolve this complaint.
I had this account set up for a little over 24 hours – took $900.00 worth of charges and then it was decactivated. I was told through an email that the decision was Final and that MY money will be credited back to my bank account in 90 days! How can they do this? They cited section 42 of their agreement. Not only will I NEVER do business with these people – I will avoid them at all costs for any merchant using their system.
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Square just cancelled my account after 2 months stating my business was ” high risk “. Said their decision was final and cannot be reversed.. The company took in more than $15,000 without one dispute or concern. The company cancelled their other card service and has now left the company out in the cold. Be careful people as square can cancel you without notice and without reason anytime they want.
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WARNING WARNING WARNING. Stay away from this company. They will hold your funds for 6 MONTHS without even the courtesy of advising you. Just try to get any type of customer service. Forget it. Call the support number and you cannot proceed with a “customer code”. They instruct you to log in to get the customer code, except when you do, there is no option to obtain a customer code. There is no way you will ever speak to a live person. If you submit an email, you MAY get a cryptic response directing you to the website, which of course is no help. A real horror show.
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I got defrauded out of $1200 using SquareCash to accept payment from an individual for a camera I was selling privately (I’m not a merchant)
No customer service at all from them, no explanation of what happened, and of course the scammer who has my camera has disappeared.
The police and DA have no interest and won’t let me file a report. They don’t consider it a crime.
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Are you with Square? Learn how to resolve this complaint.
I have bad experiences with square. Last week I got chargebacks from goods I sold. I provide them all the documents to fight for charg