Square’s Customer Service Support Number:
This is the only number (855-700-6000) we have located for Square’s customer support number. Please do not call any other numbers listed on this page. They cannot assist you with anything related to Square’s products and services.
Focusing on Square for Small Business Owners
Unlike most Square (squareup.com) reviews, this review primarily covers the topics that matter to most merchants and small business owners rather than Square’s technology. Square is often called “Square up” or “Squareup” because of the domain that Square uses for its website; however, the official name for this company is “Square.” For the purposes of this review, the two names will be used interchangeably.
Is Square Holding Your Funds Right Now?
Thousands of merchants have had their payments frozen by Square. If you’re one of them, then you might find these resources helpful:
Started by the Twitter Guy
Founded in February of 2009 by Jack Dorsey, who is also the founder of Twitter, Square has grown into a large, publicly-owned company (NYSE: SQ) in a very small amount of time and spawned tons of competitors. Much of the company’s success can be attributed to the fact that Square has ingeniously broken the mold of mobile credit card processing by removing the traditional barriers that restricted processing services to actual businesses, thereby bringing credit card acceptance to the individual, or essentially anyone and everyone.
Quick Sign-up and Intuitive Design
Signing up for the company’s payment processing service is simple: iPhone, iPad, and Android users simply acquire a square card reader, fill out a quick online form, and download the Square app. They can also purchase the reader at several nationwide retailers. The Square credit card readers plug into the headphone jack (aka Square swiper), charging port, or can connect via Bluetooth to a contactless card reader thereby turning it into a mobile credit card machine. In fact, Square’s model has been so successful that it has inspired numerous Square competitors both from big-name competitors and fledgling startups.
Other Square Services
Since the launch of its card reader and mobile app, Square has rolled out several other payment services for both business and personal use.
Square for Retail is a point-of-sale system specifically designed for brick-and-mortar retailers. The service is similar to Square Register but includes a revamped checkout process as well as additional features such as enhanced inventory management, employee accounts, cost of goods sold, purchase orders, vendor lists, and more.
Additional Square Offerings
Square has also recently launched a virtual terminal, an order-ahead app called Square Order, an online invoicing feature called Square Invoices, an online scheduler called Square Appointments, and an offline processing mode that enables merchants to capture payments even when their internet is down.
Square Review Table of Contents
- Costs & Contract: Square charges only 2.75% per swiped transaction or 3.15% per keyed-in transaction with no monthly fees, annual fees, or long-term contracts and offers lower rates to users based on their business type or the proprietary hardware they use to host the payment processing platform.
- Complaints & Service: Square has received more than 2,300 public complaints and offers only limited phone support.
- BBB Rating: Square has an “A+” rating with the Better Business Bureau and has received 4,679 complaints and 399 reviews in the past 3 years.
- Sales & Marketing: Square is extremely transparent about its simple pricing model, but merchants may not receive proper advance warning during the signup process that they are at risk of having their funds held.
- Rates & Fees: How Merchants Got The Best Rates With Square
Related Post: Square Alternatives for Android Devices
For all those who use the Square device for payment systems
!!! BEWARE !!!
I am now looking for another payment solution as Square no longer works on any of my phones!!!
Having used Square devices for several years, they have now stopped working on all phones.
Square have told me that my devices are not compatible. Hmmm.
Having worked for several years if I choose to use this payment system into the future I have to upgrade all three of my phones.
Most likely a software update by Square has stopped the app from connecting to my device – Square won’t be trying to solve the problem, leaving me without a payment system!
Outrageous!!
Be very careful if you choose to purchase this device, if it is not on the compatibility list it may stop working unexpectedly if they change their software.
Don’t expect any support to solve the problem from Square either.
Disgraceful customer service and problem solving.
WORST customer service ever….especially during these COVID times when people need online services (AND SUPPORT) now more than ever.
Signed up to Square this year, did one (ONE) transaction. They have now held my $230 since Aug 27th and will not allow it to be transfered to my bank. I have gone through multiple attempts to resolve this, via their chat system (terrible) and on phone with at least two reps who tried to help. It ends up I need to work with their account service department (who you cannot contact via phone, only email). I finally got this yesterday…..actual words. WTF?
“Upon review of your account there were ref flags that appeared to be fraud activity, and so the account was closed. Square will hold any funds debited for a period of 60 days from the time we stop facilitating your account. If you’d like to receive the funds sooner, please reach out to your financial institution for their funds return policy.”
Square allowed a customer to charge back $700 a month after service render. The customer Gregory Jackson a REal estate broker in cobb county ga. Hired movers for 12 hrs. A month later. Submit a charge back to square and said they had no knowledge of charge…. And guess what. After 3 months of dispute…. Square send a email saying the customer bank award them the money. $700. How . This company allow customer to take your hard earn money and DOES ABSOLUTELY NOTHING TO FIGHT. EVEN WHEN CUSTOMER SIGN ON SQUARE APP. THEY DO NOT BACK THEIR OWN APP AS PROOF. THEY ALLOWED SEVERAL OF MY CUSTOMER WHO PAID WITH AMEX TO COMMIT FRAUD AND DO CHARGE BACK. MAKE UP AMY BS AND THEY WILL GIVE THEM THEIR MONEY BACK. NO MATTER WHAT PROOF YOU SUBMIT.
All I can say is RUN, RUN AND RUN FAR AWAY! This company is a joke. In fact, they should be shut down IMMEDIATLEY! They shut my account down for NO REASON! And they have held my $2,000.00 for 4 months now. And the worst part is, you can not speak to a live person about it. I really believe this company may be ran by one guy out of his basement. I will be taking my issue with them to the attorney general.
I was sent an email saying that I requested $1000 refund to a customer with the card ending in numbers that were 7772 I thought it was a scam the next day I see that my bank account has been deducted $964 with the charge of over $35 all was only viewed in my checking account never did it show up in my transactions on Square I spoke to square today but did not realize that my bank account had been deducted I am now at a negative balance.
Will never ever deal with square again.. costumer service is the worse. I called and try to explain to some dude and he straight up said dude if u don’t shut up im gone hang the phone up on u out of nowhere..
WORST COMPANY EVER! They will steal your money. They are a bunch of scammers. They will put your account on hold for a fraud review and then lock you out without having access to your funds. They need to be SUED
I had a simple misunderstanding, or I suppose problem, with the square app on my phone. For some reason, somehow same day deposit was turned on, even though I was sure it was turned off. When I got a large payment this week, to my surprise not only did I have my processing fee removed but there is an extra large fee removed because of the same day deposit.
I got on a chat with customer support to see if I could get that fee reversed, due to the issue with the app. I found absolutely no assistance their customer service. And a lot of hot air.
I’m very disappointed with this company solely because of the customer service. Instead of refunding the misunderstanding, a small amount of money in comparison to my sales fees.. I have now decided to steer most of my sales to a different and more reliable company.
Moral of the story here. It would have cost them a small amount make the customer happy if they had done that they would have been earning thousands of more dollars, that they are now loosing.
I had a Square account for over 6 years without any complaints or issues, on Friday I received an email informing me that my account was deactivated claiming transactions prohibited by “Section 35 of the Payment Terms” which are vague to say the lest. With no customer it was impossible to find out why transactions that have been approved over the last 6 years have now been deemed prohibited. The email states that I will no longer be able to process transactions using square, it appears that my account has been closed without notice or explanation…. for this I would rate them as an “F”