PayPal Reviews & Complaints

Dont even bother to use paypal they are worst company to use for your financial.they are not trustworthy at all.

PayPal provides no customer service and does not value their customers. I’ve had more headaches with PayPal then it’s worth! I would strongly advise anyone considering PayPal for anything to find a different company!

PayPal is the worst. As a buyer, they already have my name, my address, phone and Social, which I don’t like. Just to Login the site asks personal identity questions or you can receive a text with a Security Code, which I can’t because cell phones don’t work here. Finally when I got someone on the phone (it’s like pulling teeth) they must be taking deep dives into people’s personal info because he asked me about property owned. I got mad and he then told me I must enter all the info the site asks for or I can’t access my account. I have not had to do this before. I asked him if they could send the code to my E-Mail since they send to people’s phones and he says they can’t because someone could be in my house accessing my E-Mail. Ridiculous, since they could also have someone’s phone.

I have noticed that I was deducted money directly from my account by Paypal. Unfortunately, I have no idea about those payment, because my Paypal account has been permanently limited from April even after I provided all the documents they requested, including the logistics. I tried to call Paypal to find out the reason, but things are not disclosed clearly and the only useful information I got from Paypal was that my account was in violation. And Paypal refused to provide more information and evidence regarding this “violation” when I asked for.

Beware! PayPal has stolen my money! There are tens of thousands of complaints against PayPal and several class actions suits. What they are doing is wrong and should be punishable by law! Do not use PayPal or they may steal your money too! Demand justice!

After 20 years of business and nearly half a million dollars in transactions, I’m DONE with PayPal for ONE reason. GREED. Thankfully I caught this with only about $100 in losses.

“If you refund a payment for goods or services, there are no fees to issue the refund, but the fees you originally paid as the seller are NOT returned to you. The amount of the refunded payment will be deducted from your PayPal account.”

Taken right from their website. Search Help: REFUND FEES

What does that mean to your bottom line? You lose out on TWICE the cost of processing fee. The fee that PayPal keeps + the extra money out of your account to cover the difference of the processing fee that PayPal kept. That’s $10 processing charge will now cost you $20 when you refund it.

PayPal has f***** me for the last time two years ago it was $4,300 now this year so far it’s 1,000….

PayPal doesn’t care about it’s Fraudulent vendors. More scams have occurred using PayPal than any other payment form online. STEER CLEAR IF PAYPAL. USE ANY OTHER FORM OF PAYMENT

I have not been able to get onto my account in two months. I keep calling and they say it’s not them. As I ask for more people to talk to it’s then that they say we are having verification code errors. Still not fixed. As soon as it’s paid off I’m closing account. What business let’s this go on for so long!!!!

Ive ordered over $200 dollars worth of product paid through you. You obviously support scam and fake websites. Filing a complaint with BBB.

paypal’s service is utter garbage. I say it that way as their increadably bad reputation is well deserved. I recently had my account closed with no warning and no explanation.. There was no suspect activity, excessive claims, { NO claims to be exact} . Multiple emails were ignored as were most phone calls. When I did speak to somone
I recorded the converstaion, advising them that I was doing so { I will post at some point} but basically they said that they were closing my account and would not say why. They reffered me to their terms of service which I went through closely and there was absolutely no trangressions.

I’m not an expert now you had a lot of practice with a PayPal but I’ve always heard they was good to business with I haven’t got no complaints

I hate PayPal You will lose a lot of business to Stripe with your sorry ass ratings and numerous customer complaints! Read them PayPal idiots

I purchased a washing machine from Home Depot in February 2021. The company informed me that the purchase didn’t get paid. I reordered the washing machine and this time I used my PayPal account.
Prior to the delivery I became aware that I was being billed for two machines. I called PayPal to have one of the charges reversed. The agent that answered the phone informed me that he was going to relay my call to a specialist. The call was then transferred to the specialist.
The specialist had me hit some keys on my tablet and then had me pull up my bank account. He told me that I needed to go to BestBuy to purchase a $500.00 gift card. I inquired why that was necessary. I was told it was necessary because PayPal wanted to be sure the funds would be credited to the correct account. I told the agent that I was not able to get a $500.00 gift card. I also told him that I was not able to drive all the way to BestBuy. He asked what store was near enough for me to drive to. I told him that there was a Target store nearby. After I purchased the gift card I was told to scratch off the back of the card. Then I was told to take a picture of the the code that had been uncovered. Thereafter I was told that the charges and the gift card would be credited to my account that week.
I never got the gift card money back. I traced the card and was able to determine the card had been used in Texas.
I contacted PayPal to inquire about the money for the gift card. I was told that my story didn’t make sense because PayPal agents would never ask me to buy a gift card. After trying to make the person understand that in fact the reality is that I had been ripped off by an employee of PayPal. I explained that I am a disabled senior citizen and a disabled veteran, Eventually I was offered $100.00 to compensate me for my $300.00 loss.
I feel like PayPal should have taken the necessary steps to rid their company of the thieve . I know that the company could make the determination as to who I spoke with that day. A bad apple can quickly ruin the entire basket.

I find it hard to believe they are still in business, almost every transaction I’ve had with them has been a problem. It’s hard to believe. They don’t want to give me my own money. And when they take the hold off, I can’t send it to anyone. They say I can, but it doesn’t work. Terrible awful place, I try never to do business with them

Good day !I am so excited today because, two months ago My bank account details was compromised from the bank data ,about $28,,000.00 was transferred out of my account. Bank fraud was said to be the cause, and the squad in charge of fraud is investigating .I was told it will take some days to trace the money, I might not get it all back. I took it upon myself by doing an underground investigation by hiring GX ,whom I found their email ([email protected]) by accident, while I was searching on Bing for something else.I would just like to say cheers to a marvelous fund retrieval and bring justice by revealing the identity of the bank staff who connived with another hacker to steal customers money through the help of GX in 24hours..The culprit has been handed to the police for further investigation as he claims he has been doing it for 2 years plus.

PayPal are scammers will lock your account for no reason and keep your money there’s thieves. Now they have started Venmo so beware PayPal owns Venmo

I bought a shoe from “X” company. I was prompt to use paypal. Normally I do not use paypal. Don’t trust them. So, I bought the shoe, paid using paypal. FIVE days later I found out that the company I bought the shoe from, “X”, was just a scam. So, I filed a dispute. That was FIVE DAYS later.
Paypal said that the merchandise was delivered, and they were not responsible for lost merchandise.
Paypal took the money, I don’t know what they did with it, and said that I got the merchandise.
According to “PAYPAL”, and what paypal provided my credit card company with, the merchandise went to another state. The shipping address I provided was in Massachusetts, an the merchandise was “delivered” to Arizona. Paypal new that.
And that’s not all, Paypal came up with a “merchant” that I never bought anything from. I bought the shoe from “X” company and Paypal had a name of a company that does not even sell shoes. That does not sell anything. It was offices based in the USA, and USA only.
It also says that the package was shipped from China, while the company they came up with does not exist in China.
My point here is Paypal, comes up with fake companies, basically with scams, they take the payment, and you NEVER see your merchandise nor your MONEY.
It’s just a way for paypal to make extra money on the side.
DO NOT TRUST PAYPAL, EVER, AND MAKE SURE WHAT YOU’RE BUYING COMES FROM A LEGIT COMPANY.

Paypal is dealing in crypto sales and when I started with crypto I gave them all pertinent info that they required to start buying and selling crypto. I’ve also been with Paypal for over 15 years and updated my info before. All of a sudden they froze my account and said they required more private info. I’ve already given them enough info that they required to begin with. They also screwed me out of money I had in crypto. WHen I went to sell they froze my account and have basically stole my original investment plus profits. They will not change their minds

Paypal is the worst service I have ever recieved. They do not protect the interest of their customers and are crooks.

Pay pal it’s horrible, don’t ever get it . Some how they ménage they statements and always you owe them money . They stoking from us . I hade a dispute claim , after almost 2 hours on the phone with 4,representatives asking me same questions and the last one some Shawn from investigation team disconnected me , and I call back I start Wright down the names from representatives and they told me they solve the problem in my favor I got my next bill and they charge me again , they never solved . And I closed my accounts . I don’t wanna ever deal with them

No PayPal. sucks horrible customer service I bought a basketball hoop for my son to play basketball during the pandemic in March I waited and waited months and months and months I waited years I try to both contact both parties no one ever reach me give me my money or my basketball hoop I’m upset and I want something I don’t care if it’s a pain a basketball hoop it’s the principle my son never got his who he was so excited it is a PayPal or the center of the product cares during the pandemic go figure he tried telling a young boy he take his basketball hoop or let me back for a new one contact the Better Business Bureau and now I’m just awaiting a lawyer I need something done this is not okay

I have done tons of transactions on PayPal for more than two decades – no problems.

Today, I did one… They sent me an email to confirm an email address as someone paid me. Everything went through as it always does.

And then, they closed my account forever with no reason, I got an email 2 mins later. My account is locked, permanently. No reason given.

And after an hour on the phone, they said they don’t have to tell me why, and that it’s permanent. The two “helpers” said they can’t see the reason, and also can’t give one, and can’t tell me who could give me one.

The end. I’m barred.

Literally. I bought 2 comic books. Like I have many, many, many times.

All payments went through. I’ve never been late once. Never owed. Never circumvented any process. Never had shipping problems. Never had an unresolved case. Never had a complaint. Never had a warning. Nothing.

Banned. No reason given. None apparently coming.

???

How is it legal to do business like that?

I said I was concerned that someone was using my account, or identity theft, or…. what could it possibly be?

No answer. Our policy is we can shut people down, forever, without a reason.

???????????

An hour. I would have gotten further talking to a tree stump.

Im trying to get paid. my boss ONLY wants to use PayPal. he can’t seem to figure out why he can’t send me money. everyone else from our company received their money. I called your support team and they looked into my acct and they said everything is good on my end. my boss called as well and he was told the same thing. SO WHY CANT I GET PAID? what do I do?

I am having the same problem. They have had my money for 2 weeks,won’t release it and that there is a security question that they keep asking me that I have no clue what they are talking,so I try to transfer the funds to someone else they put a hold on my account for 72 hours has happen 4 times in a row plz count me in on the lawsuit.

Absolutely terrible service, I’ve used PayPal twice, both times there was zero communication. I couldn’t track my order, no updates. My first order was was nothing like what I ordered, and PayPal was unwilling to help in any way. Second order never came, having my credit union charge back.

Despite clearly listing on their website that items purchased from Custom Frame Solutions are covered by the PayPal purchase guarantee, items from Custom Frame Solutions are not covered by their guarantee. If you choose to risk your money with Custom Frame Solutions, which is a complete scam, don’t expect PayPal to help. I just finished going through a dispute with Custom Frame Solutions, where PayPal told me to return the badly made/cut frames to Custom Frame Solutions and after they were delivered, told me that my purchase was not covered by the PayPal Purchase Guarantee. After confronting them on the phone, they eventually issued me a refund, which is the only reason why this is a review and not a formal complaint. However, by advertising that the item was covered by their guarantee while their terms and conditions said that it was not is a clear bait and switch to encourage users to make purchases that are not actually covered by the guarantee in order to drive more sales through their platform. I will be much less likely to use PayPal in the future due to this issue.

Hi just wanting to let you know that I’ve had a very bad situation with PayPal that out of the blue is holding my payment. They demand item to be received before releasing payment which would possibly still take another 2-3 business days after delivery. This has never happened before & I have never had a bad transaction as seller or buyer. Apparently this is something they do I found out after googling it. I have phoned & apparently it’s in their terms & conditions….. 🧐 The purchaser is very apologetic as neither of us has any mark against us & have never experienced this before. As I said to “Customer Service 🥸” sales work this way, you receive the money then you send. So when you discount an item to receive money sooner than say someone who’ll pay full price next week … umm it just might not work out that way. We will be waiting 21 days! They must be sitting on quite a bit of interest earned every month from other people’s money. I wish there was an alternative 🙁

They are unfair i message them but no answer. I called and they hung up and left me on hold for 2 hours. They don’t want to help me at all. Paypal is unfair and are haters

If you have a lawsuit going against them please count me in this isn’t the only issue I have had with them ive had many this is just the most recent.

Don’t use PayPal. They charged my Contracter 2% fees to receive funds I sent to them. Argh! Fees should be listed prior to any transaction. That way I can decide if I want to use PayPal to pay my vendor.

PayPal does not provide protection against scams. Sadly I was scammed and had no recourse. They need to change their terms and conditions for friends and family transactions as that is how people are being scammed. I would like to be apart of that class action lawsuit.

Paypal worked great for me at first had it for over a year now & then all of a sudden they choise to do an lock on mine for suspicious deposit which was from IRS FOR THE STIMULUS THIS WAS SUPPOSED TO HELP ME PAY MY BILLS & NOW BECAUSE OF THEM I’M PAYING LATE FEES & SUBJECT TO SHUT OFF. WE CALL & CALL & STAY ON THE PHONE WAITING FOR HOURS WITH STILL NO ANSWER OR HELP! I’M BEYOND PISSED OFF!

Never will I do business with Pay Pal. There so called fraud team was absolutely totally lied to me several times. The third person that placed the order on pay pal should have been questioned when order was placed. The fact that my credit card on file with pay was expired, should have been another red flag. Instead you chose not to contact me on this matter, and instead charge my bank account. That was sham!

I absolutely agree that PayPal is the biggest legal scam going!!
Any chance they get they will take your money, freeze your money, or come up with fraudulent charges on top of the ridiculous fees they’re already charging!! I want to know how to work towards building a better network that will not be corrupt and will take all their business & bury them. What’s going on with a class action suit?

Hello Paypal has been collecting payments from my bank card unauthorized and now the total is $9000. I would like this refunded immediately, this is unacceptable. Paypal has made over 50 charges back to back, this is fraud and I will report it to the police.

I have had my account hacked have had all my federal and state tax refunds stolen then when I call the help center they routed me to some paypal headquarters were I talked to a guy named shawn and shawn and his employees then proceeded to steal another 400$ from me by having me verify my account with another card all I want is my money back I have Bill’s and a family to take care of that’s over 1300$ taken from me

Never in my life have I come across a company more crooked then Paypal. How are they allowed to get away with the s#!+ they pull. Ive been selling for almost a year, have about 100 transactions and $75000 in sales. Ive played there verification game 2 or 3 times and they still hold my payments for some fake reasons. First I was a new seller, then a couple customers had some issues but they were resolved and now I am not an established seller. Oh wait, next customer service rep says its not that, after I explained their criteria I met for established seller account, its my uptick in payments into my account that flagged me and put reserve on $24,000. This is the good part. Received payment on Feb 4th and 6th for $8400 and $13350 respectively. Normal 21 day hold for big payments, no problem except out of the kindness of their hearts they release the hold on both payments on the 22nd (early), don’t tell me and it instantly puts reserve on my money for everyone’s protection. How convenient is that for PayPal. They have this hustle down and nothing I can do but bitch on these review sites and stare at my balance on hold. Hey PayPunk, next time you want to do something nice for me, just cash out my account in change and stick everyone of them so fair up your fu#!*%& ass that you start hacking up dollar bills. Careful to choke on them!

Aiding and abetting fraud is Paypals main purpose, if you can show them that you delivered something, the cant reason beyod that. can a cherry picker weighing 70Lbs be shipped by USPS in an Enevelope?
Folks companies like these should and must be known to every unsuspecting shopper and merchant.

There are many things wrong with PayPal but like someone else already commented on they are doing business with scamming companies abroad and leave the buyer un-protected. I don’t think there is a person reviewing information it is all automated so their responses and deliberations make no sense. They make decisions, close cases and accounts, keep money and many other unsavory practices and there is no one you can talk to. It is a disgrace and I am hoping soon someone can unveil their corrupt system.

it sucks i have been fraudualent charges i never made told them they threaten to ruin my credit so like a dope i paid 1600 dolaars and told them to shut down the card i never asked for. Then a year later they did it again i paid them and again i told them i sdont want card. and all the purchases wasnt me and also was sent to different address which i dont know. Now im in court for you guessed it 3200 dollars have to pay a lawyer because they sold fictional debt to midland credit services anothewr scam company . When does it end there should be some kind of law this has got to be illigal. i dont know what to do.

PayPal froze my first point of sale credit card payment. At first I thought it was because I didn’t have a bank account linked. So I went through that process which can take a couple of days. I confirmed with them I was the account owner. Then every time I tried to transfer my recent payment from my first customer it would say my information was wrong. So after checking all the FAQ I Fahd to submit a report and eventually messages to support. Then they sent me to a resolution checklist. I sent documents about my business for the first two. The third didn’t even apply. I was told it may take 5 days for review. Two days later I got a message asking for more information. All the info they wanted was rediculous. They wanted supplier receipts, more information on how I conduct business and website information and several other things I don’t have. I’m a massage therapist. I don’t have a supplier. I don’t sell items. I sell a service. They wanted my customers information too. I gave them everything that pertains to opening a business bank account and I ended up having to refund my customer and collecting payment through Apple Pay. I will never use PayPal again.

PayPal stole my money — twice! My recipient did NOT receive it and PayPal refuses to look into it. They got away with stealing the funds instead.

pay pal refuses to investigate why I did not receive the item that I paid for, The seller gave a phony tracking number to UPS for a different product and that item was delivered. Pay pal denies my claim because UPS did deliver a parcel to the address with the phony tracking number. PayPal refuses to check with UPS to see if anything was delivered to my address. UPS did not deliver my item that I paid for. I got scammed by the seller and that apparently is ok with PayPal. The item I paid was a specialty product for a wood lathe. A little bit of common sense would dictate the odds of another person wanted the same item.

Had reservations about using PayPal and my experience proved my fears to be well founded. After payment was made through PayPal the wrong purchase came to my home. Contacting PayPal customer service was clumsy. In the end PayPal denied my request for a return or refund saying my complaint issues time limit expired. I had contacted PayPal on the day the wrong purchase came to my home. After several weeks of waiting on their customer service my complaint was denied. Lesson learned never never use PayPal. My loss was not great but my promise to PayPal is to use every social media platform and customer/consumer service to warn other of this unreliable payment service. If any organization uses only PayPal for payment I will advise that organization that I will not purchase anything through PayPal.

I am VERY disappointed in PayPal! I paid for a purchase in July that was intended to be received by mid-August for my brother’s birthday on August 31. Unfortunately I did NOT receive it in time and tried to be patient given the circumstances of Covd-19. I was tracking the purchase and contacted the seller mid-September). They continued promising delivery and finally received a package last week but the contents included was ONLY 1 glass of the 3 items within the product description☹ There was NO decanter or the other glass as per the description of the purchase!
I have been experiencing difficulties with a product order for over 2 months and requested a refund on an order due to not receiving it in its entirety. I had to provide proof, which I did, and after their investigation, the company agreed to refund me. Paypal followed up to assure I would receive a refund after returning the item.

I was required to return the item and provide a tracking number BUT at the post office the charge for a tracking number was substantial and would cost me more than the actual refund! So I decided to simply pay to RETURN the item, which was still an additional cost to me! I provided proof of the costs, as well as the returned shipping receipt BUT the lack of a tracking number had them change their decision and I was denied a refund!☹ I did NOT receive an order I PAID for which was stressful! Then I provided sufficient proof of the issue. I was then required to return 1/3 of the product received! I was also required to provide a tracking number BUT that would cost me substantially more than the actual refund! So I decided to simply pay to RETURN the item which was an additional cost to me! BUT this has caused YOU to deny me my claim ☹

Not only did I lose money for the initial transaction, I have also lost additional funds for the returned shipping costs, all due to a fraudulent order!! How is this supporting their customers??

I also discovered that the item is no longer available on Amazon, and I expect its due to the supplier’s fraudulent business practices!

ok so over a year now they had my account locked over 4 dollars and 90 cents out standing in my account and never emailed me or phoned me to confirm aka tell me that there was outstanding money or that they even locked the account ….they said they emailed me and i havent ever been emailed about it at all and just found out about it on January 15th 2021 ….So now ive asked for legal department to contact me they say there is none and playing run around games they did email me sayiong theres a tgheres a 4.90 cents credit to my paypal acconmt and still my account locked 10 later and they saying waiting for confirmation from my bank that they recieved a transaction from my bank account. so imagine how many sales ive lost and customers i lost in a year not knowing my account was on lock over 4 dollars and 90 cents….i just thought it was cause of covid 19 and nobody ordering because of not working and or not have much money cause nobody is really able to go to work cause of the lockdowns….

I closed my paypal account in October 2020. On 7th January 2021 my credit card statement says paypal paid £2-99 to ebay, when I bought or sold nothing. Are they still free to use my credit card whenever they feel like it. Yesterday I closed my ebay account and cancelled my credit card as I don’t know how much they might take next time.

Pay pal full of it I use my account to send money to my son that’s it we’ll pay pal say I was $ 35 negative which I don’t understand I had the money in my account I had just got paid that day we’ll pay pal took my last $35 out my account and said it was my fault and will not return it how is it my fault when if I didn’t have the money it let me send money two days later they are full of bull after I talk with the man who was really rude he tell me I can close my account because I’m in the negative how when you just took my last $35 out my bank account

i sold 3 items on ebay last weekend, the seller asked a return as he had ordered the wrong item. i refunded £2.50 he paid thinking it ws good customer service. PayPal immediately put a hold on a £220 sale i made, restricted my account and tells me i have lost seller trust and have to earn it back. we are in the middle of lockdown here struggling to earn a living and they just block my money for no reason, customer service is about as helpful a chocolate fireguard. this is the worst company to deal with, how can you use a merchant you can’t trust to get your money from, they don’t care about there customers and are unwilling to help at all. i give a refund of £2.50 they withhold £220 after taking there fee. i am now looking to cut PAYPAL from any transactions. they have had thousands from me, then they go mental over me issuing a refund to my customer ?????

PayPal has locked and finally cancelled my account 3 times within the last 45 days and it’s trying to take my money in my account. I’ve broken no rules. I just use it to keep my money safe. When in the end, I was giving it to the crooks all along.

Bought a factory sealed $800 iPad in May from eBay clone Swappa, I assumed it was a no-risk transaction with the manufacturer’s warranty. When it stopped working, I took it to the Apple store and was told that it was used previously activated item. I naivily assumed that since I’m at no fault here, such a reputable company would figure something out. Instead the showed me the middle finger twice, closed the dispute, and when I tried to report fraud, they refered me the help section.

While other banks defer payments, car dealerships extend leases, these scavengers are riding a Covid wave and picking up crumbs from Amazon. Hopefully not for long, but in the meantime please make sure that you some secondary bank account if you have to use paypal, or use credit cards due to obvious volnurabilites, as they don’t mask your email and personal information.

A trio of three individuals hacked my PayPal account and used it to transfer funds between themselves and a credit card they took out in my name. I’m not sure what they were up to. The result was the credit card receiving about $5000, and the trio came up short the same amount. The net of the + and – transactions resulted in a +$12.09 balance.

I blocked my paying account from PayPal and lost nothing. I also sold nor purchased anything using PayPal. The related transaction records had no shipping info. I’ve tried to clear this up with PayPal’s resolution process, but got nowhere. Yet PayPal calculated my account owing over $7K, and send a collector after me.

I bundled up my PayPal account records with an Excel summary of the nearly neutral fund movements. The collector said they will send this back to PayPal and I wouldn’t be hearing from them again.

…once PayPal unlocks my account I will cancel it. They can keep the $12.09 and the $40 I paid to block them.

Beware.

I was a day worker in a takeaway. one day the takeaway’s owner ask me: can you put my old oven in Ebay and I accepted and I did. after a long time a buyer paid for oven and before delivery he change his mind and ask for refund.
Ebay and PayPal charged me.
I speak with ebay and eBay waived the fees but PayPal don’t want to payback my money. PayPal said it’s transaction fee but there was not transactions The money was all the time by paypal not in my account. can you believe that?
What can I do?
I will go to police center tomorrow

PayPal is bad ! I was charged 1ver one hundred bucks on a Bogus RUKU support .. I filed a complain on PayPal and they did not even get to the bottom of it . All PayPal did was close the case … No wonder these guys have so so many complaints …

Horrible for resolving problems , communications , are the worse with dealing in fraud situations
They don’t want to help , all they want is the money yo owe them even though you have nothing to do with the error , Refunds chargeback are not possible as a seller , I am not a seller and I woke one morning to find my account negative 500.00 and they refuse to help me except for the magic words call the buyer and have them call their bank , problem the buyer doesn’t have a credit card account with the bank that started the charge back , this is a circle that not going anywhere and All I am told from PayPal we can’t help you

PayPal policies are known and used by scammers to help rip off the consumer. The merchant sends anything to get a tracking number from ups. You get the tracking number from ups, but ups won’t give you any information because your not listed on the tracking number. You call PayPal because you didn’t receive your items, PayPal contacts the merchant, the merchant uses the same tracking # to say it was delivered when it wasn’t. PayPal then puts it on the customer to get information from ups to prove it wasn’t delivered, instead of making the merchant give details about the delivery. The merchant can contact ups, but the customer can’t get any information. The scam artists know this and are using it to there advantage. Because of this, my credit card provider said they’re taking the money back from PayPal, instead of the merchant. Maybe if PayPal keeps having to pay, they may start screening their merchants better. I got ripped off my first time using PayPal, and PayPal did nothing but run me through hoops, and still didn’t refund me. Save yourself the headache and aggravation, NEVER USE PAYPAL!

Please close my pay pal account and I will promise to avoid using pay pal in the future. I recently had a dispute with company (office 365) because pay pal made a payment to them and we never received the ear buds we paid for. Pay Pal gave us contact information for office 365, we contacted them and they gave us a tracking number. After chasing down the tracking number provided by office 365, we learned the tracking number was not our product and was delivered to another address. It was a tracking number for another order from another person. We called pay pal back and filed case. Pay pal contacted office 365 and gave us the same bogus tracking number office 365 gave us. Pay pal closed the case. We were on the phone running in dept to dept before pay pal hung up on us. This occured 4 times. We did not receive our product and we did not get a refund. Pay pal is not interested in making this right.
PayPal Virtual Agent 10:47 AM
It looks like you want to file a dispute for an item that you haven’t received, is that correct?
CT
Carl Thomas 10:49 AM
Yes
PayPal Virtual Agent 10:49 AM
I’m sorry, I couldn’t find any transactions on your account within the last 180 days. If you need further assistance please contact us.
The payment you are looking for may be on a guest account. Please Contact Us by phone to discuss this payment.
Did this help resolve the issue or question you had?
CT
Carl Thomas 10:49 AM
No, I need more help
PayPal Virtual Agent 10:49 AM
I am sorry to hear that.
I can transfer this conversation to an agent. The estimated response time is a few hours.
After I transfer the conversation, you can close the window and come back to it when it’s convenient for you. When we respond, we’ll send you a notification with a link to the Message Center where you can reply.
Would you like to transfer this conversation to an agent?
CT
Carl Thomas 10:50 AM
Yes
PayPal Virtual Agent 10:50 AM
Please send us a detailed message below and an agent will respond as soon as possible.
CT
Carl Thomas 10:50 AM
Close my account.

They added a limitation to my account on Monday and have yet to fix it or tell me how long it will take. I give them a grade of F overall.

What a scam use Venmo or zelle

I purchased a dress from a company called SeetheDress which was so poorly made it looked nothing like the picture they showed. PayPal denied my claim against the company despite pictures clearly showing my issue. They say it’s not “materially different”. I wanted to return the dress and have been unable to do so because the company won’t respond to me.

I went to my profile on PayPal requested a transfer of $50 to be sent to my daughter it asked me if I wanted to send $50 to my daughter and I said yes PayPal sent the $50 to an unconfirm number. The is an old for my daughter, she had updated her new number but a glitch in the system will not let her delete the old number. so the person they sent the money to will not refund the money and PayPal will not honor the transaction and reimburse it because at some point in time that number had been confirmed in her account which makes no sense to me I have spent hours on the phone with them they have not helped in any way to recover my money they do not understand when I tell them it was an unauthorized transaction because they sent it to someone I did not authorize them to send it to with that being said I’ve had to go to my bank file an unauthorized transaction with them I have filed a complaint with the better business bureau and now I’m filing this report I feel that PayPal is not a secure way to send money and that they are allowing people to steal other people’s money and possibly identification. The sending the information to the cell phone to confirm is not secure phone numbers get changed.

Had an Paypal account since 2015, recently applied Prepaid Visa to account and immediately received email stating I had donate to an organization. Contacted them as well as Paypal. It was refund by organization however Paypal replied saying according to there review that the amount wouldn’t be cover. The amount was not a lot…it was not the issue. My concern was why or how it had happened. Paypal gave me no explanation other then to say it wasn’t there problem. I am just thankful I hadn’t link all my financial info to this site. When researching online I seen many such complaints of Prepaid Gift cards and Paypal and the amounts on these cards disappearing from people’s accounts. I am so wary of Paypal’s security and lack of concern to establish how it happen I have delete my account.

I made many purchases through PayPal some to no avail. All resolutions made through my own banking institutions.. Buyer beware paypal only guarantees sellers payment but not the buyer (YOU)

Oct. 12th 2019 I ordered a bedding set on a website called ran by a guy named (Nguyen Ngoc Hung). Their site said they was based in TX. After a week of no emails nor tracking number I emailed this website and got no reply after two days. So I used the email provide by Paypal with again no reply.
Oct. 22nd 2019 Looking at their website under shipping said “How long will it take for the buyer to receive their order? On average, merchandise is produced and shipped from our facility 2-3 business days after purchase. Standard shipping/transit times apply (5-10 days for domestic and 7-15 days for international).” Knowing this I thought I should have got the item by now so I used goggle maps and the address provided by this website (1116 N Pacific St Mineola TX 75773) and found something odd. Goggle maps showed a different company by the name https://StitchinHeaven.com. This different company’s website had a phone number so I called and talked to a woman named Lydia who ran the accounts there and told her the problem. To my surprise she had told me she had other phone calls about the same problem that they told this seller from the website I ordered from to change his address that it wasn’t his business. Hearing this I knew this was a scam and was using this other company’s address as a front, so filed with the FBI, FTC, and Paypal.
Oct 23rd 2019 I get a email from someone named Selena ) saying my order was shipped out of SHANGHAI -CHINA . Looking at this new website I found that this address listed on their website (814 mission street suite 600 San Francisco 94103) belong to a company named ThoughtWorks.Inc on goggle maps. Telling Paypal this was a waste of time as I was told I had to wait to get the item which came from CHINA.
Oct 25th 2019 I noticed I could no longer gain access to the site . Not sure if they blocked me or if it was taken down.
Oct 29 2019 I received the item and wasn’t even close to what I ordered. I could tell something was a miss just by the size of the package so I grabbed my camera and started recording myself opening this package. In this package look to be a yellow sheet set so again I called Paypal and told them about it and even told them I recorded me opening it. They told me I had to wait another 10 days to have the seller respond. I asked this rep to put a supervisor on the phone that I have been waiting 3 hrs. and have been transferred 3 times. A supervisor by the name Jason ID# 47843 told me they have my back that he will look into it personally as I told him I was recording him. He told me not to worry to just wait the 10 days and I would get my money back.
Oct 30th 2019 I get an email from Paypal saying I have to send the item back to the seller only this time it wasn’t the SHANGHAI -CHINA address they gave me, It wasn’t the TX address address where the seller said he was, it was Nguyen Ngoc Hung No 1/305/7 Ngoc Thuy str, Long Bien Dist, Hanoi City, Vietnam Hanoi, Longbien 100000 Vietnam.
Oct. 31st 2019: So after doing a little research with the Vietnam address I called Paypal back and told the rep She was being recorded and told her “you do know this address points to a restaurant called “The Cover” in Vietnam? Don’t take my word for it, Google it.” So she did and gets back on there saying “Your right, but that’s the seller’s email and address he gave us so ship it there.” I then asked her about the shipping cost which she replied that Paypal will refund shipping cost up to $30.00. I took the package to the post office and not only did I have to sit there and fill out a customs form but it cost me $38.75 to ship it. (Tracking number: LH079022800US). (Pictures of the package, post office receipt, and customs form taken)
Nov. 1st 2019, Just received a email from Paypal that they are paying me $30.00 of the shipping which means I’m out of $8.75 that I won’t get to see. So now I have to wait til this seller gets the item and found out what my next hoop is that I have to jump through.
Nov. 7th 2019: I noticed that Paypal changed the Estimated case resolution from the 8th to the 11th. I called Paypal and asked why was the date changed? She told me it was to give me more time for the package to be delivered to the seller.
Nov. 8th 2019: I noticed the tracking number showed the package has not moved from HO CHI MINH CITY, VIETNAM in 3 days now, so I called US Postal services and talked to a Sara. I told her the problem and she told me Vietnam postal service is different there as they don’t need to update the US postal as if the package was delivered or not. Knowing that Paypal won’t give me my money back until it is confirmed delivery I called Paypal to let them know what Sara told me. The Paypal rep told me she will submit a ticket to their post office in vietnam and find out what is going on. She also told me I could track it through https://www.17track.net/en.
Nov. 9th 2019: Again Paypal had changed the Estimated case resolution to the 14th now.
Nov. 11th 2019: Compiling more info and going through all the emails I noticed one of the emails to the seller I sent on Oct. 20th. The email that it was sent to had changed from [email protected] to [email protected]. Going to google I searched the address and find an index with the names QuiltFluffy and a QuiltSilky. Searching the QuiltSilky I found the website had a 404 error but the address of the business still showed on the website so I searched it and found it was a laundromat called Brookside Laundromat at the same address.
Nov. 12th 2019: Paypal changed the Estimated case resolution from the 14th to the 17th. Called Paypal to found out why they change the date for the 4th time. I talked to a Hazel and she told me they will know something with-in 3 more days then asked me if I had contacted the customs to find out why my package was being held even tho I already told her that the last Paypal rep I spook to told me she was going to send them a message to find out that I received no email nor phone call letting me know anything.
Nov. 15th 2019: I notice I received no emails or phone calls from Paypal after the Paypal rep Hazel told me in 3 more days I would get my money. When I logged into Paypal I saw they changed the date yet again from the 17th to the 20th. So I called Paypal and told the Rep what the other Paypal rep told me 3 days ago and she had told me this wasn’t the right information she told you. I asked to speak to a supervisor in which case I put on hold for a good bit of time. When the supervisor Jay ID# 153514 got on I told him what had happened from start to now. He had told me I had to wait til the item has reached it’s destination before they could refund my money.
Nov. 16th 2019: I sent Dan Schulman (CEO of Paypal) ([email protected]) a email telling him he needs to look into his company and why. No reply, Yet again Paypal has changed the Estimated case resolution from the 20th to the 23rd, making this the 5th time Paypal has changed it.
Nov. 18th 2019: I emailed econsumer asking why I haven’t heard back from them. The next day I get a reply Thank you for contacting eConsumer. We do not pursue complaints on behalf of individual consumers.
Nov. 19th 2019: I emailed Vietnam Post ( [email protected]) asking why my item hasn’t moved since the 13th of Nov. So far no reply.
Nov. 21st 2019: Yet again Paypal has changed the Estimated case resolution from the 23rd to the 26th. This is the 6th time they have changed it.
Nov. 25th 2019: Yet again Paypal has changed the Estimated case resolution from the 26th to the 29th. This is the 7th time Paypal had changed it.
Nov. 27th 2019: Yet again Paypal has changed the Estimated case resolution from the 29th to Dec. 2nd. Looking at the tracking number the package hasn’t moved since the 13th.

My online gaming company afterlifeservers.com have used paypal for two years. i logged in yesterday to pay colocation and control panel bills. To my dismay i find my account locked with no reason. so I checked my email. there was only a link to their terms of service. i have read and reread all of it. we have not broken any rules nor have we since we started. I called them and they will give no information. they have my money on hold for 6 months. they will of course accrue interest as they illegally hold my money. They have effectively ended my company in one fell swoop. They won’t give me any reason why. I think i have figured it out. they just want to keep making interest off of my money. They are a scam company and I wish I would have looked further into their shady practices long ago. They got us for over 2 thousand dollars. My advice is don’t let them get you as well. A bunch of crooks are all they are and they need to be made to answer for themselves in litigation. If i could afford it I would start a class action suit against them.

In the ten years or so of being a PayPal account holder I have had mostly a positive experience. I occasionally get issues with customers from dodgy countries claiming they never received their goods and demanding a refund. Despite proof of shipping PayPal always sides with the buyer and $100’s are lost.
But just recently PayPal have started to freeze payments from buyers for up to two weeks claiming I am a new account holder and they need to build up a history.
Of course this is nonsense and I eventually got to talk to someone via email (their hotline would cost me $1 a minute). After getting the runaround they eventually said that it was procedure to freeze payments if they believe that an issue could arise from the transaction, that it could be problematic. So far all frozen funds have been for items sent to USA, Australia and UK, countries I’ve never had issues with before.
This practice is unjustified in my opinion. But what can you do. PayPal holds on to you money, gains the interest on it, and when they have waited a predefined amount of time they will release your money.
I have a small online business and use PayPal to accept payments from abroad. So far these freezes have only been an inconvenience. But if they persist and target larger amounts, then this will start to impact my business, something I suspect PayPal don’t even consider.

This post will help: Best PayPal Alternatives

-Phillip

I had a massive headache trying to remove an old bank account and verifying a new one. The website was not helpful, the live chat was not helpful, and the automated phone service I was sent to was not helpful. No resolution. They still have my money and there is no entity at paypal that seems to be able to resolve my account problems. Terrible customer service. Terrible web site.

This post will help: Best PayPal Alternatives

-Phillip

I purchased an item online and trusted the purchase because it was used with PayPal. I received a tracking number from the seller and looked forward to my purchase being delivered. The purchase was delivered to another address. After doing some basic research, I learned that this company takes your money, steals a real tracking number from UPS or a legitimate company and you never hear from them again and you never get the product you ordered. This experience is well documented on many websites that the same experience happens to every customer. The tracking number that was stolen was from a pool company that sent a filter system to a legitimate customer, because UPS gave me the address and I visited that customer. I ordered furniture shelves that this company has nothing to do with. The pool company has started a fraud investigation. UPS agrees it was fraud and has started a fraud investigation.
PayPal literally says they do not care and that tracking number was provided by the seller (the stolen tracking number from a different company and delivered to another address not mine). I’m out my money and no product and no resolution and PayPal says tough luck. I have contacted them 4 times to give them a chance to rectify their wrong. I will NEVER USE PAYPAL ever again and would never trust them. They stand behind criminal behavior and tell customers who use them tough luck if they don’t get a product that was purchased. If it turns out that UPS is being hacked and this looks like a big scam operation the FBI will get involved, but PayPal stands behind criminal behavior and aides and abet’s them criminal.

This post will help: Best PayPal Alternatives

-Phillip

The least effective customer service. Their overseas employees are super nice, but have no clue how to help. Paypal’s system is not working. All I wanted was to make a payment and could not do it!!!! They do not let me make my payment but I am sure they will charge me late fee. Their agents cannot put me in contact with ANYBODY accountable, anybody who could help solve the problem. Wasted 3 hours of my time on the phone just to try to make a payment!!!!!!

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-Phillip

if I could give a lower than one star I would. I made a buy it now purchase on ebay. If you are a Canadian paypal converts you to USD – ok with that. What I am not ok with is when you make a return they convert that USD to Canadian instead of just leaving the US in your paypal account. eg. My buy it now was 19.99. They charged me $27 in exchange. I did not get the item so I put it to resolution to get a refund and they gave me $18 back. Do the math.

This post will help: Best PayPal Alternatives

-Phillip

people need to pay attention to paypal and not use their credit; they set their minimum payment to about 30% of what they charge you monthly in interest. so if you only make minimum payment it’s like spending money every month; example; My balance is about 2300. limit is 2500;
My last purchase was when my balance was about 600.
over the year they charge me 150/month interest and the minimum automatic payment went from about 40/month to now 80/month with monthly interest now over 200. the last 1800 of debt on my account was due only to the fact that they set this minimum payment to far less then what they charge monthly on interest .. minimum payment should be monthly interest + 2% of your principal balance. Paypal is obscene. I will pay it off now and never use them again. I want to file a complaint with the FTC;

Do not rely on PayPal to address an issue with the vendor/merchant. In my most recent experience with PayPal, I asked for their help due to a vendor shorting my order (paid for 4 but only received 2 of them). When the vendor would not respond or acknowledge my issue, I contacted PayPal for some resolution. PayPal did not resolve the issue after having me wait over a month. Then, they just denied the claim with no assistance. I appealed the decision and wrote a couple of letters to explain the issue, but they denied the appeal after a couple of weeks. My advice is to use your credit card company (I have always had good results) and do not use PayPal. They will not protect the buyers as they advertise.

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-Phillip

I was a loyal customer for 2+ years with paypal credit. I used it for the 6 months financing option and always had it paid off prior to the due date. I recently moved and updated my new address with paypal to make my account current. I had a zero balance due on the account and without a notice, e-mail or alert they closed my account because I updated my address and it did not match a PO address. I am extremely disappointed that now I have to reapply simply because a address change. If this is there way of being “secure” they have my SS, phone number and e-mail. They could have simply reached out to me and let me know they changes don’t match there PO system. What a shame

This post will help: Best PayPal Alternatives

-Phillip

Paypal and Ebay are ripping off sellers with hidden fees and transaction fee. Please stay away from this companies. Ebay owns paypal. BEWARE!

This post will help: Best PayPal Alternatives

-Phillip

Had a payment that was returned. PayPal first off notified me by a letter of all things rather than an email or phone call. I tried to put the money back into my account but could not make in the time they had set for taking out the money. They then sent me an email stating that transfer failed and they will try again in three other days. They tried it again and unfortunately, I wasn’t able to put the money in my bank account. Then I get another email saying they would take it out of my PayPal balance and “may” retry my account again. They took the money out of my paypal balance which left me with a negative PayPal balance so I started making payment towards that. Then all of a sudden, they took the money from my bank account. They money they took out was for my rent which left me short. What makes so mad is that they should have chosen a course of action and stuck to it. Because of their actions, I have had to pay almost $100 in return fees and additional fees. I’m over working with PayPal now.

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-Phillip

used to have a perfect customer service who used to be very friendly and were genuinely and professionally interested to follow up until issue was resolved. recently, service has become extremely poor, especially the customer service covering the Middle East area, representatives are being non knowledgeable and don’t show any interest in fixing issues..
too bad, used to blindly trust this platform, i should switch to something more trustworthy and professional.

This post will help: Best PayPal Alternatives

-Phillip

on Jan 23 2019, i sold something to a person named Francis Turner for $250. it was my 1st time using paypal for receving money, i didnt know the person, so i called paypal agents to confirm if the person sended me the money, so they told me he did, and would take up to 21 days because it was send as a gift. underneath is the terms and conditions. on Feb 14, i called to check the status of the money, paypal told me to wait for couple days. so i am like ok. couple days later, i gave them another call. they said they would dispute and try to get the money from that francis turner within 24-72 business hours and would be inside my account, until today, the March 1st, i’ve still havent see any money, so i called paypal again. spoke to the supervisor, she told me theres nothing they can do to get the money that i supose to recieve. sadly, such a big company paypal. i guess i would never use paypal again. it was a mistake.

This is the Terms and Conditions
This is a PayPal Gift. The amount can take up to 21 days to reflect in your PayPal balance. This gift is non-refundable, the buyer won’t be able to cancel this payment. PayPal has you covered.

This post will help: How to Make Your Payment Processor Release Your Money
-Phillip

PayPal is horrible. I have bee. Trying to verify my account I get verification to my email then it asks to verify text I call and let them know I dont know that number and they try to say they dont have that email. Excuse me but clean your ears I got verification email dummy. So yes that email is correct your system is a hoax. As soon as I am done with speaking to my lawyer about this I will never use PayPal or any associated with it

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– Phillip

Do not use for business! I don’t know how it’s a 4 star review?! Probably written by paypal themselves. What paypal does is flat out theft and should be illegal. I think I’ve had a paypal account since 2002-2003. I went in steaks as far as use but didn’t mind it until I started using it for business. I started a business 2 years ago and used it but started noticing a long 30 day deposits times to my bank account. A neighboring business also has the same problem. The customer would have their product a month before I see a penny from it. I called paypal and they said my bank wasn’t accepting it and my bank said they never received it. I originally thought it was my bank since it’s a small bank but I didn’t have that problem with any of my other payment processers. I would see the money in my bank next day sometimes two days with the others. Then when I thought paypal couldn’t get any lower they proved me wrong again. I transferred more money into paypal to purchase more supplies since many of my vendors accept it and when I went to pay it didn’t work. I logged into my paypal account and everything looked accept for a notification that said my account was limited. It Didn’t say why. Of course, I called right away but everyone I talked to didn’t know why and told me the department that does that can only be contacted via email. The email seems to be a dead end because I never got a response. It probably doesn’t even get monitored. I also kept calling with no luck but found one person that said they can create a dispute. I didn’t hear back until about 10-14 days after the dispute was filed but I also sent several more emails and calls so I don’t know what correlated a response. On top of that it was just a generic email that said they reserve the right to be thieves and that they would contact me in 180 days and tell me how to retrieve my money and not to respond to the email because it’s not monitored. I don’t know this is legal? There needs to be laws against this kind of thing. They have almost $10,000 of mine and I still had to fill my orders to stay in good standing with my customers. And when I tried refund close to $3000 worth of my customers orders because I couldn’t get it to them in time because I didn’t receive the funds for materials, they took it out of my bank account instead of my paypal balance. And you can’t delink your bank account from the paypal account. So now they took $13k from me which isn’t a big blow for a business but if you’re like me and just a one-person operator of a new business it can easily put you out of business and almost did. I almost lost everything. I don’t have the resources to fight this at the moment but I won’t forget. Paypal does this all the time so I’m sure they have a good legal team but this shouldn’t be legal. I can’t steal money from someone and tell them I’ll give it back in 180 days without a long prison sentence. Oh, and the lady that filed the dispute laughed when I ask if she’s seen them reverse limitations? I asked if it was 50% or a 1% chance of reversals and she just chuckled and said “I’ve seen it done”. Not very reassuring. The most infuriating thing beside them keeping my money is that they don’t give a pacific reason as to why? I’ve never had a customer complaint and 100% feedback on ebay. Ebay’s getting away from paypal so it should tell you something. When asking it could be for something as small as a larger deposit than normal or even requesting their own debit card? This is probably how they pay their executives bonusses and just draw so many names from a hat. I’m still waiting for my money. I have 4 months to go yet. So now I can’t use paypal and never will. Many friends and family members also closed their paypal accounts in support. Even when I shop online now and see two sites that have something I want I will purchase from the one that doesn’t use paypal. Even if it’s higher price. The sad part is that you probably won’t read this until it happens to you. I’ve always heard paypal horror stories and now know how real they are first hand.

This post will help: How to Make Your Payment Processor Release Your Money

– Phillip

I recently had a client dispute 2 transactions that he forgot about last October. When I told him it was to me, he promptly reimbursed me as the money was immediately taken out of my Paypal account. A few days later, after depositing money into my account so that it was no longer negative, Paypal took $20 out of my account for one of the disputes, and a few days ago my account was negative again and I called and they took ANOTHER $20 out of my account! There is NO show of these deductions on my Paypal statement, they just took it. Not only is this wrong, but the fact that I cannot even see these withdrawals seems illegal to me. I have had all of my clients switch from Paypal to Venmo and will VERY rarely be using Paypal any longer. TERRIBLE CUSTOMER SERVICE!!!! THE WORST I HAVE EVER EXPERIENCED WITH ANY COMPANY IN MY LIFE!

This post will help: How to Fight Chargebacks and Win

– Phillip

I used to think PayPal was the best in the business and that I could always count on them to keep my money safe.

Yesterday someone paid me $300 for a product through PayPal, and I was assured that the payment was verified.

2 hours later PayPal emailed me saying the person I sold to made a false claim against me, and now PayPal is demanding I pay back the $300, even though I upheld my end of the sale.

PayPal’s customer service was near impossible to get a hold of. After sitting on the phone for 2 hours they informed me it was “under review and someone from their team will contact me if they have any questions.”

I am never using PayPal again, and I recommend no one else relies on them to be ironclad and safe.

This post will help: How to Make PayPal Release Your Money

– Phillip

Paypal unjustly holds payments whenever they want for absolutely no reason. They will NOT give you a reason for the hold or assist you in any way, even if you are a seller with an excellent track record and clearly defined selling history. Customer service is all but useless and their “policies”, especially since eBay’s announcement to split and provide their own in-house payment option, have become horrid for small, individual sellers trying to make an honest living. My recommendation, join a class action lawsuit against this payment giant that is fraudulently holding funds and find another way to accept payments. These problems have been going on for years and are not likely to change, ever.

This post will help: Make PayPal Release Your Money

– Phillip

I am very disappointed in paypal.

Sending money is a breeze but receiving money is very difficult. They hold the money 2-3 times before releasing the funds. Venmo and Cash App are both fast and efficient.

Paypal pretends to be “more secure” but they will likely get left behind in the future of cyber cash.

Poor customer Service and lack of care for their cliennts…Since they have so many.

Keep your money out of circulation and in your pocket. Paypal is making millions per day just by holding your money. Think about it.

This post will help: Best Mobile Apps for Sending Money

THE WORST ONLINE CASH APP IN THE WORLD. Their country specific terms and policy will give you a headache and makes you feel like going to hell seems like a vacation. Their problem solving is the same level as a 5 years old. Keep doing the same thing and hope it will resolve the issue. Their customer service is a joke, its an equivalent of a collective of idiots who got paid. Avoid at all cost.
I have indonesian paypal but recently moved to united states. So i have US phone number, correct? Why would i keep using my indo number if im in the us. Isnt that a logical thing to do? NOT FOR PAYPAL. According to paypal you have to keep using you indo number 24/7. So when i received money from My us based friend, he put my AMERICAN number on it and guess what? POOF it has become a phantom money. What is phantom money you ask? Its basically the money i have earned that i need to claim. Turns out, paypal was bewildered that the phone number he put when sending out the money its not the same with my paypal account. So what do i have to do? Just change or add a number. Pretty simple right? WRONG. I cant add my us number because my paypal only accept indonesian number. So now, the money TECHNICALLY already in my account but i have no access to it, hence the phantom money. I only need to spend an hour on the internet to figured out the problem but the customer service was only like “err try to refresh it and try again tomorrow”. I mean????!!? I told you the problem is the location????????? Can you confirmed it through your high tech computer or youre still using 98 windows?! I mean what kind of respond is that???
STICK WITH BANK TRANSFER OR VENMO PLEASE PLEASE FOR THE LOVE OF GOD, IF YOU TRAVEL A LOT DELETE YOUR PAYPAL ACCOUNT NOW!

From The Editor
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I do not recommend paypal, they pass the buck, they cheat, they lie, they steal, they restrict your account, heres the deal, the excuse they Gave” you have too many complaints, against seller, your a risk, ” what a joke, I had put in claims, because items wasn’t received, those sellers, were reported, and or willingly gave a refund, then they keep your account open, so they still have access your your private bank info, address, ect, they restrict it where you cant receive money or send money, thieves, I reported them to the BBB, they have 3 different repsonses, from 3 different people, a JOKE

Bought a product online, paid thru PayPal. Item came, was not even remotely what was pictured online. Filed a complaint with PayPal. They tell me I need to ship this item to PERU. Nowhere what it ever stated that returns need to go to PERU. The item cost me $36.94 to purchase and to ship back the cheapest way (because it needs tracking) is $42.00!!! PayPal sided with the seller (aka fraudsters) and said if I don’t ship it back I don’t get a refund. I have gone back and forth with them numerous times and they will not budge on their position. I either ship it back or no refund. So basically I’ll lose money to get a refund. How is this even ethical. Needless to say my account with PayPal is now CLOSED. There are way too many other options out there that I don’t need to be dealing with them ever again. You’d think with all the fraud out there they’d step up and help eliminate some of it. Guess not.

I have never been more disappointed in a service in my life. I thought that Paypal would be a convenient, efficient way to buy items but oh how wrong I was. I bought an item on Reverb (a musical instrument site) with the understanding that the seller could overnight it to me. He later contacted me and said he couldn’t overnight the item and would refund me. That happened the same day. Paypal even e-mailed me to notify me that my refund was complete. But it wasn’t. They meant, “their” refund was complete. They were still going to take the money from my account and then I’d have to request them to send it back to my account. All of which could take well over a week considering a weekend. That’s a lot of nonsense when we’re talking about almost $3k. I asked them to simply cancel the transaction and they wouldn’t. I asked them why I should use them if they’re essentially just getting in the way and making me wait without even trying to help and their only response is, “we can’t help you”. The thing is, they could help. They just don’t want to. Never use them.

From The Editor
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We have been on the phone with customer service on HOLD for 32 minutes. Prior to that an hour. We can’t transfer money onto our debit card. This problem has happened numerous times before. And we PAY to have the money transferred. Horrid customer service and a horrid service.

From The Editor
This Post Might Help: Best Mobile Apps for Sending Money

I have used PayPal for over 10 years both as a buyer and seller. Since recently, they began applying security holds for ALL withdrawals. Regardless the amount. Using same IP, same card for withdrawals.

It is clearly a tactic to hold on to our money just a little longer. Especially, because bank transfers in Europe became instant.

Currency exchange rates, seller fees, etc – make this company so irritating. They are very efficient but so greedy too. An eBay seller pays seller fees twice – first to eBay, then to PayPal. Regardless jurisdiction.

Thus, the 1 star. They should be ashamed and put out of business by younger and honest businesses.

From The Editor
This Post Might Help: Best PayPal Alternatives

As a small business owner I made the calculated decision to use PayPals services as a payment option on my website. After conducting business for months, accepting orders and receiving a PayPal credit card in the mail, I was sent an email asking for further documentation. After providing a lengthly description of my business plan with thorough documentation, I was notified by PayPal that my account was being permanently limited. Immediately calling the PayPal support team I was transferred to four different departments and not given a single answer as to why my account was under such scrutiny. Finally, a representative set up an appointment for the PayPal risk department to call me back over 24 hours later, since oddly enough the customer isn’t provided a number to reach them. I explained my simplistic business plan once again and reminded them that I sent an email with proof and descriptions. The employee, Jennifer, assured me that once sending in further proof of invoice and documentation that my account with them would be slightly limited and eventually lifted, chalking it up to miscommunication. After once again being put on hold for a lengthly amount of time I was greeted with an “I’m sorry, we’ve decided to shut down the entire account because of its liabilities.” I was asked in an accusatory tone if I was making up orders to collect money because a family member with the same last name placed an order on my website. In the end, the disorganization and disregard for their customers is so evident its shocking and disappointing. For an honest customer who is simply just trying to grow their business it is hard to find an excuse for PayPals brash mistreatment. On a positive note, I have made the decision to use Square instead, which is a leading competitor offering comparable pricing and better customer service.

From The Editor
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Stay away. Had my account hacked into and funds drained. The hackers name and info are on my account… as is his bank account. Spent HOURS trying to get the service center in the Philiphines to close my account so I can walk away without further damage. THEY WILL NOT DO IT! They wont even remove my bank or cc info from MY profile.
Now seeking legal council to sue them to protect myself. DO NOT…. I repeat…. DO NOT open an account with PayPal!

From The Editor
This Post Might Help: Best PayPal Alternatives

This was yet a third miserable experience with PayPal services, the first being mysterious debits directly dipping into our bank account, the second being mysterious debits from our PayPal funds balance, and this third horrid experience described below.

We purchased an item form a seller who uses a so-called “PayPal Guest Checkout” payment method. The item was defective so we returned the item including tracking number to the proper address as listed on the seller’s website.

We called PayPal for buyer protection and a refund because the seller refused to answer our return inquiries and refused to accept the return shipment for the flawed product. PayPal opened a refund case and then proceeded to send automated emails stating to now send the item to a different address, in China: PayPal’s return address was written as such —
Return address:

陈 宇
金耀南路300弄, 上海市, 上海市 201803 China

I called PayPal customer service to find out what is going on with our buyer-protection rights and the refund, and was greeted by very confrontational representatives who could not find the refund case number or any information whatsoever on our claim. Only after much haggling and frustration on our part to get ourselves out of this messy PayPal refund process and requesting supervisor assistance did the customer service representatives finally find the claim number and our call history on this matter. One representative went so far as to say “Shut up and let me explain!!! You had better shut up!!!” while continuing to ramble on about why PayPal sent us a mis-configured return address and why they could not find the refund case history, and that it “will all be taken care of in the back-end.”

To this day — no refund, horrid memories of a confrontational staff, and a dead-end refund claim. We are ridding ourselves of the burdensome PayPal account and will choose more established, reassuring payment methods.

This has been simply a horrible experience with the PayPal.

From The Editor
This Post Might Help: Best PayPal Alternatives

Worst company ever. Blocking your payment on EBay. 0 customer service. Purely the worst… would never use them if that was not for eBay pushing them on u

From The Editor
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Paypal promises to help you get a refund when shipment is not as described! Well that is totally false. I have been trying to get a refund since August 16 2018. The seller and Paypal want me to spend $235 for return shipping when shipment received was only $170. Paypal and Seller rip people off

From The Editor
This Post Might Help: Best PayPal Alternatives

I recently switched my credit card processing to PayPal Here and I regret this decision. Just like most reviews here, PayPal has of course frozen my funds with no idea of any time frame to release my money

From The Editor
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I Will Never Use PayPal Again!!! They stole my $40. I transferred $40 into my boyfriends PayPal and they took their fee of course. but held my money and said that i would be able to get it in 21-60 days that is complete Bs!! I have called them 3 times. they said they sent me an email saying they sent me my money and to “check” my email to receive it and the email I received had nothing to go to to get my money back!!! So basically they’re telling me they sent my money back to me but in reality they stole my money from me!! I Will Never Use PayPal Again!!!. And I will never refer this to anyone.

From The Editor
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Seriously! Never again! Nothing but issues and when you call and try to fix them they are either closed or you have to wait forever! Worst part, they tell you they can’t discuss the details of your account with YOU! Then they hang up on you when you ask a question they don’t want to answer. Worst customer service I think I’ve ever encountered! Absolute joke!

From The Editor
This Post Might Help: Best PayPal Alternatives

They are terrible. I am on a three hour customer service wait. Never in my life have I even heard of a three hour wait!

From The Editor
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I wouldn’t recommend to anyone. I’ve used PayPal without trouble for years and I’ve faced two problems. At first, when I created the account it wouldn’t receive nor send any money and when I asked them about it, their answer had absolutely nothing to do with my problem. I let it go and a few months later, the account was working just fine and I’ve used it for years to receive money for my freelance work and make simple purchases online. I had a credit card and a bank account linked and then suddenly they’re asking for proof of identity and proof of address and not accepting anything I sent nor letting me withdraw or transfer my money. I was using an Israeli account but had moved to the US later on and kept using my account but they wouldn’t accept a proof of an american address nor an Israeli P.O.Box. Then the moment they found out I have a Palestinian address, they permanently limited my account with over $900 in it. I’ve contacted them throughout this whole problem at each step to get help but their customer service was crappy as always and they kept answering with the same email over and over which had nothing to do with the questions I actually ask in my emails. I now have an account with $900 that I can’t withdraw for 180 days and then I have no idea how they will let me withdraw it but this whole experience was horrible and I don’t recommend at all. I’ll be moving to payoneer or something else as soon as I figure out how to get my money.

From The Editor
This Post Might Help: Best PayPal Alternatives

Paypal is so far the worst way to transfer your money, they send you a email saying that they are transfer your money in one business day but last Wednesday September 5th I transferred to my bank account and I didn’t receive the transfer yet, more them 48 hours no weekend or holly days, the website its horrible it doesn’t let you get help awful, any other app transfer is way better then Paypall

From The Editor
This Post Might Help: Best PayPal Alternatives

I have had a personal account for two years now and all of a sudden my account is shutdown and I was told that I could not activate another one I am banned permanently.
(1. I do not know what I did to deserve this and they want tell you what when wrong. I have been hung up on.
2.Holding money for 180 days is crap.
Is there another alternative to PayPal.

I order a Samsung phone from China through Paypal back in March 2018. The phone was defective so I was told to send it back for a full refund. I sent the phone back on 06/21/18. The post office said it’ll get there in about two weeks, but for some reason, the dealer haven’t received the phone yet so I checked with the post office on a couple of occasions and the phone was last known to be in Florida. Paypal apologize to me and said since I had a tracking number, they’re refund my money as a one time courtesy about a month ago, but I haven’t received anything yet. Now they’re saying they can’t refund it until the phone has been delivered. Now on today 09/02/18 I received a email saying they’re closing my case because they don’t have any proof that my phone has been delivered. I also had to pay extra money to ship this phone back to China. Please, please never use Paypal, they’re definitely will rip you off.

Worse company I’ve ever had to deal with when it comes to complaints. DO NOT USE PAYPAL FOR PURCHASES EVER! They will never refund your money. They will tell you what you want to hear after being on hold for hours and nothing will EVER be refunded. You will pay to have things shipped back and you will lose that money too. BEWARE!!! Use your credit cards and don’t leave money in your paypal account.

From The Editor
This Post Might Help: Best PayPal Alternatives

Paypal randomly freezes accounts thereby denying access to the account holder’s funds. They will not tell you why or for how long. I suspect they are using these frozen funds to invest on a daily basis. Paypal needs to have a massive class-action lawsuit sent their way. Really terrible company.

From The Editor
This Post Might Help: Best PayPal Alternatives

Tried to call customer service to discuss setting up a business account.
After over 30 min wait for nothing. Decided not to bother.
Appalling quality of customer service

From The Editor
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I had been a Paypal Business and personal account carrier since probably 2010-2011. I had one account closed on me when my husband was arrested for a false charge of terrorism, bank account closed and Audit by IRS per the FBI request. My husband was released for not enough evidence per the best Judge in my estimation after only almost 4 years of torture from a racist jail institution Seminole county in Sanford County Florida where George Zimmerman was his next door cellmate. I opened up a personal paypal account and when have maintained good bank standings and transactions without any problems. I get no complaints, I DON’T have criminal record and am an honest working American born citizen. I find out recently yesterday August 6, 2018 that my account is permanently closed as I’m a HIGH RISK, what’s the RISK? the customer service representative tells me she can’t say because the decision was made in another department. This is FULL MISCONDUCT to my rights as a citizen.

Their response

Benjamin13:51 PM
So I reviewed the limitation on your account and unfortunately, there’s not a lot of details that I can provide. If you would like the exact reasoning behind your account closure, you would have to legally subpoena PayPal at our legal address.

You may direct all legal related inquiries to: PayPal Attn: Legal Dept./Civil 2211 North First Street San Jose, CA 95131

This is a terrible response. Which means everyone is g