Venmo Review: Fees, Complaints, Lawsuits & Lawsuits

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Venmo

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Send Money Instantly For Free

Venmo is a personal cash transfer service owned by Braintree Payments and PayPal. Launched in June 2012, the service enables users to make direct bank (ACH) transfers or card payments to one another using a mobile phone app. Bank and debit transfers are free through Venmo, but the service charges a per-transaction fee on credit card payments. Additionally, as of 2021, Venmo has added a feature that allows a buyer to flag a purchase as “goods and services,” which will allow the buyer to enroll in a purchase protection plan and which adds a charge of 1.9% to the seller’s end of the transaction. Venmo is similar in many ways to Square Cash or PayPal, but its easy-to-use app and free transfer service make it one of the best mobile apps for sending money to people. Venmo has also recently launched a feature that enables businesses to accept payment from Venmo users within those businesses’ mobile apps, and users can now pay with Venmo in places that have a PayPal button.

Additionally, it became news in 2022 that Venmo (along with other online payment processors) must report transactions to the IRS if someone sends over $600 a year. This may heavily affect those using Venmo for business.

Is Venmo Holding Your Funds Right Now?

Thousands of users have had their payments frozen by Venmo. If you’re one of them, then you might find these resources helpful:

Venmo Payment Processing

The process for sending funds through Venmo is simple. First, the user opens the app using either a biometric scan or PIN and enters the username, phone number, email address, or Twitter handle of the person they wish to pay or charge. The user then specifies the type of transaction via a Pay/Request button. Then, the user enters the amount to be paid or charged and provides a brief note describing the transfer (similar to the “Memo” line on a paper check). After the user initiates the payment, the money is sent, and confirmation is sent via email to both parties. As with its parent company PayPal, Venmo users will need to manually transfer the Venmo funds from the app to their personal bank accounts in order to withdraw them as cash.

Venmo is available for iPhone and Android, and the service may also be accessed through the company’s website.

Venmo Location and Ownership

Andrew Kortina and Iqram Magdon-Ismail are listed as the co-founders of Venmo, whose headquarters are located at 159 W 25th St, Fl 9 New York City, NY 10001 while other sources list it at 95 Morton St, Fl 5, New York City, New York, 10014. It also lists 2211 N 1st St, San Jose, CA 95131 as a headquarter location on its Better Business Bureau profile, though this appears to be a PayPal office. Dan Schulman is the president of Venmo.

Venmo Comparisons

Many merchants find themselves debating between Venmo and PayPal for their payment service needs. We welcome our readers to check out the PayPal vs Venmo section of our PayPal review.

Venmo Review Table of Contents

  • Costs & Contract: Venmo offers free peer-to-peer bank transfers, but it charges flat per-transaction fees for credit card payments and business payments.
  • Complaints & Service: Venmo has received more than 1,000 public complaints.
  • BBB Rating: Venmo has an “A” rating and has received 2,768 complaints and 351 reviews in the past 3 years. The company has been accredited by the Better Business Bureau since 2016.
  • Sales & Marketing: Venmo fully discloses its very simple pricing model on its website.

Should You Trust Venmo?

Lawsuits, Reviews & Complaints

Here's Who We Trust.

Complaint Summary

Total Online Complaints
1,000+
Live Customer Support
Yes
Most Common Complaint
Fund Holds

Frozen Funds a Major Issue

We have found more than 1,000 negative Venmo reviews on various consumer protection websites, some of which accuse the company of being a scam. The vast majority of complaints are related to sudden, unexpected fund-holds placed on users’ Venmo accounts, typically as a result of payment activity that Venmo flagged as fraudulent. In many cases, it is clear that users did not understand that their funds could be held, or that they engaged in prohibited transactions in defiance of Venmo’s terms of use. While we don’t fault Venmo for taking steps to prevent fraud in its system, it does seem that users could be made more aware of why Venmo holds funds before they start using the service.

Other Venmo Complaints

To a smaller degree, other users claim that their payments were lost or delayed as a result of account setup errors or unauthorized use of their account. Venmo is intended primarily for personal use in its current form, so users should not try to conduct large-scale or regular business transactions through the personal app. Other complaints include annoyance with the app’s social media integration and isolated customer service issues. Venmo offers phone and email support to all users, but it is likely that these customer service lines are managed by either Braintree or PayPal.

Venmo Lawsuits and Fines

In March of 2018, Venmo settled an FTC complaint brought against them alleging that the company failed to disclose material information about the availability of consumers’ funds. In addition, the lawsuit challenges aspects of the company’s privacy and security practices. The proposed settlement requires Venmo to make clear disclosures about certain business practices.

In 2021, the Consumer Finance Protection Bureau announced an investigation into Venmo’s collection practices. According to the Wall Street Journal, “The company has threatened to dispatch debt collectors on users who overdraw their accounts, even when those users are victims of scams.” We will update this review as the investigation’s findings are reported.

2022 saw a class-action suit for $58 million brought against Venmo backer Plaid. This suit was brought due to alleged information collection that went against the law.

Venmo Customer Service Options

The Venmo website lists dedicated phone and email contact information for customer support. Given the fact that the company is showing complaints regarding its customer service, especially with resolving fund-holds, we have given it a “B” in this section and must exclude it from our list of the top merchant account providers for customer service.

We have located a single Venmo customer service phone number:

(855) 812-4430 – Toll-Free Customer Service

Venmo also offers live chat and a customer support form on its website as well as a customer service email address at businesssupport@venmo.com

Is the BBB Rating for Venmo Accurate?

Better Business Bureau Profile

See Which Processors Offer No Monthly Fees And No Contracts.

BBB Summary

Product & Service Complaints
2,059
Billing & Collection Complaints
607
Advertising & Sales Complaints
27
Guarantee & Warranty Complaints
5
Delivery Complaints
71

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

More Than 2,700 Complaints

An accredited business with the BBB since 2016, Venmo has an “A” rating from the Better Business Bureau and has received 2,768  total complaints in the past three years. This is a major uptick from the 1,279 at the time of a recent review and is cause for concern. 2,059 of the complaints were due to a problem with a product or service, 607 were billing or collections issues, 27 were due to advertising or sales problems, 5 were issues with a guarantee or warranty, and 71 were issues with delivery. Only 1,434 of these 2,769 complaints were resolved by the company to the satisfaction of the merchant. The remaining 1,335 were resolved to the dissatisfaction of the merchant or received no final response. According to the details of most of these complaints, many of the complainants attempted to use Venmo for business transactions and found that their accounts were frozen as a result.

What Users Say

Venmo has also received 351 informal reviews from users, with only 2 reviews being positive in tone. Again, this is a large increase from the 172 reviews at the time of a recent post. One recent complaint comes from a user who had their funds held:

Venmo froze my acct with all my money in it That money is meant to pay the attorney and to travel to save my 4 year old from an abusive father. Venmo said it will take 4 to 5 business days to unfreeze the acct. Venmo’s incompetence and lack of caring may have a negative impact on my sons life. Highly recommend to not trust your money with them. Stay away. I would have given them negative stars but that is not an option

Customer service is an important component of any merchant account provider. However, Venmo primarily serves peer-to-peer monetary transactions. This review makes it difficult to gauge the quality of Venmo’s customer service for merchants.

A “C” Performance Overall

Although Venmo has seen a large increase in BBB complaints over the last year, it has also grown in popularity by a comparable amount. Furthermore, many complainants appear to be in violation of Venmo’s terms of agreement by their own admission. Even taking these factors into account, it is hard to ignore the negative trend on Venmo’s BBB page. In light of the company’s complaint total and resolution ratio, we have adjusted the BBB’s rating to a “C” for our purposes.

How Expensive is Venmo Service?

Rates, Fees, and Contract Terms

Don't Fall Into An Expensive Trap. See Who The Worst Processors Are.

Cost Summary

Debit/Bank Transfer Rate
Free
Credit Card Transfer Rate
3%
Early Termination Fee
None
PCI Compliance Fee
None
Equipment Lease Terms
None

Debit Is Free, But Credit Costs 3%

Venmo is simple to install and use, and it allows users to send debit payments to one another for free (credit card payments cost 3%). It processes transactions within one business day, and it enables users to maintain a Venmo Balance if they’d prefer not to cash out their funds immediately after receiving them. Venmo is available to anyone, and its mobile app is compatible with most modern smartphones. The initial processing limit on Venmo payments for an unverified user is $299.99 per week, but this can be increased to $2,999.99 per week if the user provides either the last four digits of their SSN or an attached Facebook account. Overall, the app is exceedingly simple to use and free for most payment types, though it should again be noted that the new “goods and services” tag can result in a 1.9% fee on the receiver’s end.

Businesses Pay Braintree’s Rates

Venmo’s business pricing is the same as Braintree’s Discover-card pricing, which varies depending on the merchant’s business type. The company’s business program does not charge any monthly or annual fees, although its enterprise pricing could possibly include additional fees in some cases. Venmo for business is currently only available to merchants who have a mobile e-commerce website or a mobile app for iOS or Android and who wish to accept phone payments from Venmo users. This relatively advanced feature helps Venmo and Braintree compete with other payment processors for web developers.

Instant Transfers

While Venmo can take 1 to 3 business days to transfer money from its app to a bank account for free, the company also has an instant transfer option. This allows merchants and other users to instantaneously their funds. However, a 1% fee is attached to these transfers, with a minimum of $0.25 and a maximum of $10.

Only As Secure As You Make It

Although Venmo encrypts payments and processes them on its own secure servers, the app is technically only as secure as a user’s phone and Venmo PIN. As a precaution against theft, Venmo allows users to remotely deactivate their accounts on devices that they believe to be compromised. The app’s processing limits also restrict potential damages to either $299.99 or $2,999.99 for a fraudulent transaction.

Fund-Holds Are a Real Risk

Some users report issues with Venmo’s hold policies, claiming that the company holds uncommonly large transactions or shuts down accounts without sufficient explanation. Venmo users should be sure to read and understand all hold policies and prohibited uses for the app before sending large amounts through it.

We also encourage merchants to check out our list of the providers of the best merchant accounts.

Does Venmo Use Deceptive Marketing?

Advertising & Sales Strategy

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Key Points

Employs Independent Resellers
No
Advertises Deceptive Rates
No
Discloses All Important Terms
Yes

Full Disclosure

Venmo currently markets itself through conventional advertising and via PayPal/Braintree’s vast network of users. The service does not charge its users to send debit payments or direct bank transfers, and it makes its 3% fee for credit card payments clear on its website. Venmo also explains on its website that business users will receive Braintree’s per-transaction pricing, which is competitive when compared to other top merchant accounts for e-commerce. Venmo’s pricing model leaves little room for misleading rate quotes or hidden fees, and there are no complaints about the way the company markets itself at this time.

This compares favorably to our list of best credit card processors.

Does Venmo Deserve Your Business?

Review Summary & Our Thoughts

Simple and Free, But Not Perfect

Considering its low cost, easy installation, widespread compatibility, short transfer time, and generally positive reviews, Venmo is a clear frontrunner among peer-to-peer payment services. The service’s only potential security issues are limited to instances of device theft, and Venmo can remotely disable an account at a user’s request. Venmo has seen increased complaints related to fund-holds and frozen accounts, but many of these complaints appear to be filed by people who knowingly misused the app. Venmo is not intended as a way for businesses to accept in-person payments at this time, but the company is said to be investigating possibilities for launching a POS system for retail businesses.

Customer & Employee Reviews

What Others Are Saying About Venmo

227 Responses

  • Shannon

    I tried to resolve an issue with Venmo and disputing accounts which I had authorized. I called and spoke with the manager and he told me it had to be escalated with an email response. I told the manager I wanted to speak with someone and not try to resolve the issue through email. He then hung up on me. I’m never using Venmo again.

  • Andrew Rogers

    I am new to Venmo, and I already don’t like it. I am trying to make a payment to something setup in Venmo. I can see where other people have made payments, but Venmo won’t let my payment go through the process. I have tried using credit cards and debit card to no avail. I spoke to their customer service, and they said it is their security algorithm saying there was a risk involved with the payment. They said my account was fine and my cards were good; it was just their system. I asked how if there was nothing wrong with my stuff and they had already allowed others to make payments to what I was sending the money…how could there be a risk? They kept coming back to wanting me to enter my bank account information. If I have legitimate credit cards, they don’t need my bank account information. They said without my bank information, that all I could do was keep trying to make the payment and it could take anywhere from a couple of hours to maybe never for it to go through.

  • Darryl Bell

    I live off of the art that I create and sell. While Venmo is freezing my account I’m about to be evicted, my refrigerator is empty, and I need to wash my clothes. Does Venmo give a f***? No.

    • Kimberly M Collins

      They froze my account too and I’ve never used it

    • Alison Kersey

      Exact same here!!! Froze for no reason…my daughter and I have not ate since breakfast yesterday!!!

  • Sylvia Franco

    This app is not user friendly. I requested an immediate transfer did not happen immediately I tried to cancel it within 30 seconds it would not give me the option I’ve opened up 17 cases they send me an email so I can receive a robotic answer they’ve held my $1,000 hostage for over 7 days and it’s still in a pending status but they removed it from my bank within 24 hours

  • Corey Jackson

    This is the worse company to use. All I did was use the app the way I was supposed to and they froze my account. I think they are using the money to pay other customers back while holding your money up. PLEASE PLEASE DO NOT USE VENMO

  • DJ

    Venmo… why do you enjoy holding my money for so long. False advertising on the “short” transfer times. 5 business days for a “cash transfer app”? Maybe you call call yourself piney express and wait for the horse to come with your transfer. It may be faster?

  • SeaRay Beltran

    Venmo to me is nothing more than a worthy poor customer service app for backing. They don’t have their app sent where if one makes a mistake in sending too much money to be able to cancel it. Instead one needs to ask the person you sent the money to return back to extra money. However, if the other party does not to then you are SOL! Worst customer service with the poor app. Don’t use them go with Zelle or Cash app. Venmo is a sister company of PayPal. Got an issue with PayPal and BBB. Actually at Better Business Bureau. You can see all the complaints about venmo. STAY AWAY FROM VENMO!!!!

  • Patricia E DeCosta

    I transferred 150 from my checking to Venmo on the 13th.
    The 150 was debited on the 17th
    The hold they placed on my Venmo acct for the 150 was due to be released on the 20th.
    It is the 20th.
    It is Not released.
    I called & they said I have to wait until the computer decides to release my funds and it could take4 more days.
    This is so Wrong.
    I need my money

  • Sara

    The “supervisor ” has no clue what he is talking about refused to send me to a higher person is reading things that are not there. Do not use venmo. They sent me n incentive to use venmo again never got it. They fill u with bs.

  • Christina Ballard

    I’m trying to get into my acct and it keeps saying I’m entering the wrong password so I hit the reset password after getting it sent to my email I click on the link and it sends me right bk to the page I started from not letting me reset my password I surely hope my money is still their or I will ilr a complaint with the BBB AND ITS NOT A THRET ITS A PROMISE

  • Lisa Axonovitz

    Venmo is good until it isn’t. My Venmo account has been closed and I am not sure why. The company has absolutely no customer service whatsoever. I have sent 10 emails and I get generic responses.. This company stinks in correspondence.. I will go to the BBB for the mismanagement.. They still have my credit card and I want my money back. The solution for this ridiculous company is ZELLE. They are fair and upfront with you not like VENMO.

  • Mary E. Mount

    The worst thing ever.
    My friend paid me $250 through venmo.
    I did NOT have an account with them.
    To receive the $250 owed to me, I would have to give venmo my SS#, Driver’s license #, bank account# and more.
    I have all of their printed emails to back this .
    The money is still trapped in venmo, 8 months later.
    Don’t ever ever use venmo.
    AND
    It’s not free,
    that’s a lie.

  • Brenda W.

    Word of advise…DO NOT USE VENMO! I forgot my password due to not using Venmo in over a year. Tried to reset the password to no avail and after 3 days of frustration (numerous emails and speaking with an agent), I received no help to update my password since “no account was associated with the number or email listed”…I have given up and will not use Venmo. How could I have utilized Venmo a year ago and now the account is non-existent??? To “update” my account that they say is non-existent, I have to send them a copy of my Driver’s License (NOT A PHOTOCOPY) and a photo of myself holding the license. NOT GOING TO DO THAT! I asked if I could just create another Venmo account and they stated it was not possible since I already had (a non-existent) account. Unbelievable!!!

  • Alex W

    I have recently tried to sign up with venmo and all I can tell you is, don’t bother, choose someone else.
    Even after 4 weeks it was not working, got frozen for no reason, never got reply why. They keep asking for more confidential info.
    Worst part is that even if I want to get the account closed, they wouldn’t do it becasue they froze it for no reason, never had any money on the account. Never had a transaction done.
    Sound more like they just want to get a hold of my information.

  • Raphael-Raul

    I had a fraudulent withdrawal of $900 dollar from my Venmo account.
    Venmo has not taken any responsibility.
    Now, Amazon is going to partner with them in 2022?
    It so happens I work at Amazon and will write a detailed complaint to headquarters about this,
    and suggest they should not proceed with this partnership.

  • Sunny

    I attempted to use Venmo, simply for a family member to pay me for dog sitting. Funds were sent to me but Venmo refused to verify my bank or DC in order to transfer the funds. It took speaking to them three times to finally just send the funds back, and close Venmo account. I would not give personal information to this company, just seems some red flags pop up. This was my first and last time to utilize this ap.

    • Ex Venmo user...😡

      Horrible customer support, after asking to speak with the agents supervisor, she stuck me on hold, as of writing this its been over 2hrs 3 min, that is freaking ridiculous, all because they try to say I cldnt send money due to a potential security risk, after I just received money yesterday, and was returning it to sender. This company has the WORST COUSTOMER SERVICE, I’ve ever have had to deal with ! I’ve deleted this app, along with my friends, and family! There’s allot better apps then this crappy, and sketchy as hell one for sures !!!

  • Sunny

    I attempted to use Venmo, simply for a family member to pay me for dog sitting. Funds were sent to me but Venmo refused to verify my bank or DC in order to transfer the funds. It took speaking to them three times to finally just send the funds back, and close Venmo account. I would not give personal information to this company, just seems some red flags pop up. This was my first and last time to utilize this app. Going to check out CashApp next.

  • Jenn A Ross

    Venmo just held my boyfriends money from his few wk old job since being cut from unemployment! And the reason given was just as you said, fraud suspicion. However, my BF has to send me a couple hundred bucks every few days because we live in a hotel and try to save money by buying discount gift cards. His bank card from unemployment wasn’t accepted by the online merchant and we began using my Venmo… when he started getting paid from work we just began having him send me the money and I would always take care of buying the cards . Now we have $0 and no way to pay bills or the hotel or even gas! We are so so screwed. I hate Venmo. It isn’t the first bad experience we’ve had but it’s certainly the worst! I’m crying while I write this, I just don’t even know what we’ll do. And it’s freezing outside.! Word to the wise… Do not keep any money in your Venmo account!!! They’re crooks!!!

  • Lannetta Jeffers

    They are holding 2,878 of my money since January 2021

  • Jason

    I collected money from a group of friends chipping in to buy flowers for my best friend’s funeral, and was deactivated! Really? WOW!

  • Claudine

    I transferred the money in my Venmo balance that a friend sent to me to my bank and i was given date when the fund will be in my bank account but unfortunately, my Venmo acct was frozen before the arrival and the transfer was refunded to my Venmo balance in which i can no longer operate because they’ve deactivated the acct already, I want my money back

  • Kristi

    Venmo or as in “venom”…has contributed to a huge emotional problem for myself and my son..who helps me all the time with money and food during the last couple of years with the virus problems over a lousy $50.00money transfer that I waited for for 4 days finally to find out transfer NEVER went through after giving out all personal bank info..the crush came today. Now I wait till my SS check gets hacked? .bank doesn’t care, Venmo doesn’t care..they emailed me another 48 hours to send me another email to wait another 48 hours… meanwhilemeanwhile…my son and I are having angry closure after 52 years and blocking each other thinking..thinking…this isolation might not be reparable over a 50$ gift of love…Venmo is going to hell.

  • Jessica Stevens

    Is anybody taking legal action? Im gonna go for class action law suit.

  • Ryan

    DO NOT USE VENMO! This is a horrible company. Don’t fall for the people saying it’s great and it’s free blah blah. They just have yet to have an actual problem. Venmo has probably the worst customer service I’ve ever encountered for a company this large. If they freeze your account or decide you violated the agreement. Which btw the do to people ALL the time. They will send you an email saying it’s shut down but you will get zero explanation as to how or what you violated. They will take and hold any money in your account for months if they decide to do this but probably the most absolute frustrating thing is your given no opportunity to correct any actions you may have unknowingly committed. Your not even allowed to know what they were. Once they have decided this your virtually given the silent treatment and treated like a criminal. PayPal is no better btw. If your a holder of both PayPal and Venmo then guess what. They will shut both accounts down if a friend wrote a goofy explanation on a transaction and made it sound like something it wasn’t. There are so many reasons to avoid this company. Personally I think they should be shut down and made an example of. AVOID Venmo and PayPal!!

  • Jenna

    I had someone send me $485 from Venmo for rental security deposit. 2 month later the sender backed out of the lease and claimed it is an unauthorized payment and Venmo took the money out from my account while they saw I had money in my account. The payment was an authorized payment. I filed complaint on BBB and their customer service but Venmo refuse to correct their mistake. I call Venmo thief because it stole money from my account without my authorization. They claimed they would verify with the receiver if there are dispute on the payment but in my case they did not. Venmo abused my trust. They are liars. They lied about they verified the sender did not authorized the payment, which is an authorized payment and they know it, and refuse to put the money back to my account. They abused my trust to keep money in the account and steal the money without my authorization. In order to prevent this kind of steal happen again I quickly transferred all money out, called my people sending me money and took of the bank link off. Can’t trust
    Venmo.

  • Lowel Jason Roberts

    I’m just a guy who puts up fence for a living, but I need to warn people about Venmo. They recently put me and my family through Hell. They Froze my Funds that I was depending on for no read on at all. A customer paid through their app. It was a nightmare. I spent 2 days sending g them “Verification” of. Myself. I had to send them bank account t statements, copies of my driver’s license, etc. Etc. Please use another app. Ive used cash app for years and never had a problem. Its a tually scary when someone just holds your money without regards to how much you might need them. Hands down the worst experience I’ve ever had with any company.

  • Vipul banker

    TERRIBLE service and a SCAM. CLOSE DOWN the company. They wont release my funds and have my account frozen. They asked for my Drivers License and my bank statement which I sent over – MISTAKE. No response despite several calls, they wont unfreeze my account despite several emails. BEWARE!

  • Diana

    Since Aug 21, 2021 I have NOT been able to use my AMEX attached to my VENMO account. VENMO can NOT give me an answer except to say keep trying and it may work or use your bank account. NO NO NO NO! It is not AMEX either. This is unacceptable! What is going on here? They wont let me speak to their security dept. either.

    I have uninstalled the app etc etc etc. They are like a broken record.

  • Rachid

    Don’t buy crypto with Venmo.
    My wife bought 200$ worth of bitcoin at 48.096 after receiving a receipt of transaction she actually charge her at 48360 plus all the fee.

    She is transferring all the money she has and close the account not worth going back and forth with this issue. It’s better to just move on

  • brenda bowman

    They froze my account for no reason. They have my money and I am getting nowhere. I hate venmo.

  • Autsawsin S.

    Broken phone caused so much frustration. I understand security, but using it as a guise to ignore customer contact is unbelievable. First time having to contact their support department. Unfortunately, was at the end of the business day for them, so finding an effective Venmo Rep was difficult. Finally, after several hours and several submissions to their messaging service, and getting nowhere, patience was pretty depleted. Nothing but irrelevant, automated emails from them. Probably, didn’t do a good job hiding my frustration upon finally getting a response from an actual person, must admit. My anger caused me even more of an inconvenience. Venmo deleted the bank info tied to my account and send the transfer to a bank account I closed in 2016. That was on Monday…still haven’t received the transfer. Or an actual person to respond to my inquiries. Having to deal with Venmo’s customer service has been a horrible experience. Once I receive the funds transfer, I intent to delete all my financial info and close my account on their platform permanently.

  • Regina G.

    Venmo is a FRAUD,
    DO NOT use them, They had on my PayPal account that if I open up an account with them that they will zand me $10 dollars. Once I opened my account with them, they sent the money to me but went back and took the money back which it wasn’t there at that time but they left my account in negative. I tried to email them, but they aren’t responding. SO. I am here trying to warn people of this mess ans to see where they have messed o er others with more money is very sickening to me. But. They will reap exactly what they are aoaing out. Praying for everyone that Venmo thought they got away with stealing their money. I even Pray that God will have Mercy on them for playing with God Children in Jesus Name🙏🏾🙏🏾🙏🏾🙏🏾

  • Matt

    I would seriously warn against using Venmo. I attempted to send my girlfriend $600 through Venmo for bills and other expenses; Venmo said there was an error and that the transaction was declined (although it really was not). I then made a second attempt at sending the $600, which was successful, but BOTH attempts were charged from my bank account. Now, whereas my girlfriend received the second $600, the first $600 is STILL just missing, and Venmo has done NOTHING but play dumb. “Call your bank, call the number on the back of your debt card….” Meanwhile, I have spoken with my bank, at which point they assured me that Venmo did in fact process both transactions, and took my $600. Nonetheless, Venmo continues to insist that the first transaction was declined, despite my having sent them a screenshot of my bank statement showing two $600 charges to Venmo… $600 is a lot of money, particularly during these times, and the complete lack of concern from Venmo’s customer service department makes the experience all the more infuriating.

  • Jessica

    I transferred funds from Venmo to my bank account on July 29th I was told it would be in my account on July 30th here it is August 2nd and it isn’t in my account and the app says pending still can you say very inconvenient without a resolution

  • Danielle Jean

    My Venmo account was hacked on 7/17/21. Venmo handlers it quickly and prefiessionally, finalizing the disputed charges and returning my money by 7/29/2021.

    It is now 7/282/21 and they still have my account frozen. I have sent dozens of emails and called countless times with zero helpful response. Venmo support is accessible only through email. I have turned in my ID verifications and changed all my log in like they originally requested. I still have no access to my money and no one to speak to! I have filed a report with the BBB and numerous complaints to Venmo staff and support.

    I just want my money!!

  • Dale

    Thanks for your help

  • Heidi

    This service is so unreliable! I will never use it again.

  • Blanca

    Everyone I talk to is either EXTREMELY PASSIVE AGGRESSIVE, NO help or painfully slow – as in “wait, what do you mean?”
    I don’t feel comfortable with, what seems like children, handling my money.

    So once this transaction I have pending is completed – I’m outta here.

    The WORST “customer service” I’ve ever dealt with.
    No one has a clue what’s going on.

  • Stephanie

    VENMO claims that a person cannot get their money back after paying you without the permission of the person who receives the funds (you). That is a complete lie. Venmo facilitated a $1200.00 refund by stealing these funds from my account without following its own policy and contacting me . Thus, the scammedr, with full support from Venmo, stole my goods and my money WITH VENMOS ASSISTANCE! I filed a complaint with this dishonest company and was told that “everyone gets one free refund by claiming payment was by mistake”. WTF? SO NOW WE CAN ALL MAKE 100 FAKE ACCOUNTS, PURCHASE GOODS AND CLAIM WE PAID BY MISTAKE TO STEAL THE MONEY BACK. LESSON: STEAL GOODS AND YOUR MONEY BACK. VENMO is a scam. Please don’t ever use it. I have filed a complaint with Venmo, the BBB, the police, and my state’s AG office and the State Comptroller’s office. Want to bet Venmo suffers no consequences?? Shame on Venmo and PayPal! Folks..run screaming from. This dishonest company. Venmo is only concerned with getting fees..even from thieves.

  • Cheryl Goodman

    Huge problem with this company I opened an account to send my special needs grandson small amounts of money, always with a description of use. After a disagreement, he accesed this account in the middle of the night and sent himself 650 from my bank and left home. I called Venmo early in the morning and asked them to put a hold on his card because it wasn’t safe for him to have that much money. They froze my card instead. I filed a claim with my bank and venmo. Both were declined at first. 10 days ago I got emails from venmo that they had reimbursed my account for the money. When I check, it shows they pulled 650 from my grandsons acct leaving a negative -650 balance then they put the 650 into his account as an adjustment leaving a zero balance. My question is why did they create a negative balance in his account, then pay themselves, but act like they were reimbursing me. There were angry messages left by him with each request, that should have been a clue when they were researching the claim. Their reasoning, I had sent him money before.

  • Wendy Paul

    Been trying to get $40 that my sister sent for 2 weeks now. Venmo doesn’t recognize my bank and my bank doesn’t accept venmo which venmo said they did so now they have my money, froze my account again and I can’t even send it back to my sister! VERY VERY VERY UNHAPPY CUSTOMER!!!

  • Beverly Garrett

    Venmo sucks! They froze my account which resulted in freezing funds, which resulted in linked bank account overdraft. Then they tell me it’ll be DAYS before they even review, after I supplied my State ID.
    They deserve to go bankrupt

  • Heather dittman

    I f———- lost my identity to as- holes that came through Venmo. Absolutely no protection from fraud. Ended up talking to police my bank all my personal and business vendors. Still not done fixing. Dudes they stole my photo and drivers License snap shot. So that happened because Venmo does no protect us. The acct was frozen and then I called and then they got into iphone or something like that

  • Susan

    Absolutely horrible. Transferred funds for a move to my debit card but they never showed up. Venmo is blaming the bank, but the bank doesn’t have holds or flags on ACH’s. So, my money is missing!!!

  • cherokee Buck

    I am having an issue with Venmo as it has froze my account which holds an available balance of $5,667. I purchase bitcoin and sole because I got nervous and then they froze my account. so I sent them in a copy of my ID and social security card , a selfie, as well as bank statements of the outside funding source and then NOTHING. So I then spoke to customer service who explained NOTHING and stated they could not get a hold of the department that was handling my ‘CASE?” I asked for a phone number to speak in someone in the security Dept and was told they could only be reached through email. So i then called Pay Pal because all payments are processed through Pay Pal and they told me they could not let me speak to anyone in upper management as they are not reachable.

  • Melissa Agosto

    So far, it’s been 5 days and I still have not received my money. I will never use Venmo ever again

  • Guillermo Buquet

    Not ready for prime time. This is a Micky Mouse operation compared to real players. Try Zelle on your bank account if it’s on a mainstream bank.

  • cherokee Buck

    Venmo froze my account, which is holding over 3000.00 of my money because my Venmo card has my previous married last name instead of my current last name. I thought I’d give the crypto world a try so I bought cryptocurrency, however, I panicked and sold right away. The funds cleared from the funding account as well as the sale of the currency . So I sent in a copy of my driver’s; license, a copy of my social security card, a selfie [date and time stamped] a tax document, and two pictures of my check books which are imprinted on both the current address, my name, account info and bank . Still frozen and when I called they told me that it has been transferred to the escalation Department. So If asked for their contact info and was told that there is no contact info and they couldn’t tell me anything other than they did not know. So I tried PayPal and he told was told to contact venmo

  • Jenny T

    Problems, problems, problems. Tried to put more money INTO Venmo, and they put all the money in Venmo in my bank. Then couldn’t reverse it and was leaving for trip where I planned to use the Venmo. Tried putting the money back today….and can’t do it. They want me to verify my account with transaction amounts from a couple of years ago. Tried to do that and it won’t allow me to put in $70., it will only allow me to put in .70. This is just weird and dumb. Said I had two transactions around that time and I didn’t, I only had one. So again, couldn’t put $ in. Been declined a few times for no reason. It’s frustrating and many problems. When it works, it’s fine, but there are so many problems.

  • Thomas Souza

    Venmo SUCKS – customer service is the pits ratings are poor and trying to get anwers is ridiculous.
    Tried to send money it doesn’t work the answer is try tomorrow – try tomorrow it doesn’t work answer i don’t know whats wrong try later – try later nothing – next day nothing call and yeah we have a problem – so i ask how so we resolve – answer use another service…. r u freaking kidding me – tell your customer to go elsewhere what kind of business does this HORRIBLE SERVICE

  • Ashley

    My funds were made available but I’m not able to add my bank account to transfer them and when I try to talk to someone they won’t let me

  • robert troutman

    someone who had my phone number before me must of had a venmo account, Now i cant open an account I showed them my tmobile id 7 days ago , still no responce !!!! What more does a person have to do

  • Chelsea

    This is the worst finance company I have ever dealt with. For months I couldn’t access my account. No reset link was ever sent to me. Finally, I found a number for customer service. Spent 30 mins on the phone with a lady who made me jump through all these hoops to identify myself, including not only taking a picture of my driver’s license, but also me holding my driver’s license. I would have been fine with all of this, if this was the end of it, but it wasn’t. Not only did I have to provide my name, email, bank account number, driver’s license and photo of me holding my driver’s license before she would help me, she froze my account. After finally being able to log in, I am unable to access my funds now, because my account has been frozen. I chatted with an online account specialist who could not give me a reason as to why my account was frozen. She told me that she will send my “case” to an account specialist who will be contacting me in FIVE TO SEVEN BUSINESS DAYS! So for at least the next week, I am unable to access my funds. I have never experienced anything as frustrating as this. I would NEVER recommend Venmo to anyone. I have filed a complaint with the Better Business Bureau and I will be writing a ton of bad reviews, because I want people to know how horrible Venmo’s customer service is. No one should be prevented from accessing their money for months with no apology or resolution. If you’re considering signing up with Venmo DON’T DO IT!! Use PayPal instead!

  • Erica

    I am the victim of a scam and Venmo is claiming I owe them money. So far customer service has been worthless. They closed my account and say I owe them $800 for “covering” the fee. I contacted them as soon as I realized it was a scam (about an hour after sending funds), put a stop on the transfer with my bank, and about a week later started getting their collection emails stating they kindly covered the fee that I intentionally stopped! The scammer cancelled the funds request, so how do I know that Venmo actually sent these funds to this criminal? All sorts of issues with Venmo. I am interested in filing a class action suit against them – zero protection/concern against scammers and whatever their version of overdraft protection is that I didn’t consent to.

  • Lena

    Venmo is crap!!! They will freeze your account with no explanation. You can only contact through a chat and that is worthless. No one can help or explain. Everything is through their account specialists but good luck getting any information from them. Definitely will be switching to Zelle

  • Kelly

    Venmo doesn’t care about anything. 1st time user, accidentally paid wrong person $440.00. I immediately messaged the wrong recipient and contacted customer service. They will not do anything to fix this, not even contact the wrong recipient. This happened last night and by this morning the wrong recipient deleted her account..@Tiffany-Polk-10. My mistake and I understand that but they are relying on strangers being good people and do the right thing and showing they simply do not care about customers. Unfortunately in this day and age people are not always honest, especially if there is no link between them. We are barely getting by and this was bill money.

  • Sid Kemmis

    Worst app I’ve ever used. First transaction worked, second and third appeared not to work, but funds transferred. At fourth Vemmo froze my account. Contacted customer support who said they can’t help; another office would contact me in 5-7 business days. A week later an email requested more information than the FBI would require! Awful customer service and operations.

  • William purcell

    Froze my account requesting information but I do not have available money sent to me from a venmo customer will not return it to him either

  • Jonalyn C Gonzales

    Venmo owes me $1000 they will not release my refund

  • Dominic Sestito IV

    Venmo gives zero effort to help people scammed by other users. They are allowing other users to steal without any remorse for the complainant or reconciliation of the situation. They would rather be hands off then provide the proper customer service for their clients. Wouldn’t recommend until policies are changed

  • kristy m hoskins

    They still 1500 from me I lost my Wells Fargo card so o transfer 1600.00 froze my account July 28 2020 n I have not gotten my money

  • Tjv

    Do not I repeat DO NOT USE Venmo
    They have scammed 9500.00 I had pandemic unemployment direct deposited and they red flagged it and froze the account.

  • REGAN KIRTLEY

    Venmo has stolen $150.00 that i have sent my daughter and we have proof it is not in her account. DO NOT USE VENMO!! THEY STEAL MONEY AND IS COMMITTING FRAUD!!!!

    • Angela

      I had my card compromised someone spent $1000+ To wish with my card. Venmo is giving it back 100 at a time and 10 day intervals. Venmo is terrible customer service. And they are rude flat end chat don’t answer your questions they should be shut down. Angela c

  • Patty Robinson

    IF YOU HAVENT GOT OFF NOW, YOU BETTER SOON! VENMO IS THE WORST APP EVER CREATED! I had transactions going through or money to a profile that once was my daughters, until whoever took it over! over 1600 dollars was taken and sent to this profile without me knowing!!! It is not her profile since the name was changed to yourdaddy! this is after hackers were in my computer! around Dec 14 2020! i complained to vemno. They replied back and said they were investigating it. sent me 1600 $ temp funds or 1600 that belonged me! that my daughter never received!!!!! She cant even get in her account! in 3 days they told me that they couldn’t figure it out…a day later started taking the temp money back…the first transaction said 124.00 taken back by venmo. then it said 0.00 took back by venmo about 6 times. then sent me a email saying that i didn’t have enough in my account to cover their transaction. let me add i never touched the money. didn’t even have an account or card hooked up to it by then because all my accounts I had frozen. I put a stop to all my accounts and reorder new credit cards. So there is no way I could have gotten the funds. 124.00 out of 1600 said they had received and the rest??? where the hell could it have gone? IN THEIR POCKETS!!! now saying I owe them another 1400$ so all together I’m supposed to be out 3500$!!! what the hell is wrong with these people? I mean u cant even get them on the phone to talk to them. What a good company they are!!!! Plus let me add, I had 75$ sitting in the account.. or the venmo account for months. I only had a credit card on my account at the time so I couldn’t accept funds that were sent by my daughters sister in law with only having a credit card on there. So I just let it sit there. Not very smart on my part! Since venmo also took that! I swear ya’ll better remove them now because sooner or later you will owe them money or they will take what they think they are entitled too!! And its always all your fault for their mistakes! Like i said what a company THEY ARE! NEVER AGAIN SATAN!! I’m far from stupid on how this stuff works! I own a business and would never treat my customers the way I’ve been treated and many many other people I see! Sorry to all that have lost to venmo!

  • Theresa Gruetzmacher

    Horrible service!!!!

  • Annie

    I am super ticked they froze my account and said they covered transactions when funds weren’t available in my linked account! But if my account is frozen how did the balance I owe increase!? And in the middle of these “covered transactions” my rent payment went through and 2 amounts to Venmo for amounts they say I owe were also debited from the linked account!? No way I owe them $219! If they couldn’t get $ then deny the transaction. No one asked if I wanted their “overdraft protection”!!

  • Brianna

    Horrible service. I got scammed and they are now saying I owe them $500 to unfreeze my account? Complete BS!!

  • Rehan

    Venmo tremendously helped me out with a massive amount of fraudulent transactions that were done to my account. It took a little bit of time to resolve but was handled with ease once the account specialist, Shiloh had my file. Once she investigated and was able to determine the fraudulent transactions, she kindly helped me resolve each one. I’m sorry to see everyone’s negative response towards Venmo. It’s a convenient way for me to transact with my reselling business. Best of luck you all.

  • Becky

    For those of you having issues with Venmo: file a complaint with the FTC and BBB.!! Since December, I have had numerous withdrawal attempts – from Venmo – from two checking accounts and one credit card. I believe this totals out to be $2400. Yet, I have no idea where this money has gone. My Venmo account has been frozen, twice. The claim: I “owe” money on transactions. OK – if this were truly the case, why authorize the transaction in the first place…? Furthermore, please explain how $2400 in bank deductions simply disappeared.

    Thank you, Venmo. I now have TWO overdraft charges from an unauthorized bank withdrawal. While I appreciate your kind offer to reimburse me for ONE ((SARCASM)) – perhaps, explain why you’ve taken a s**t ton of money from me, and then some. This is a class action lawsuit in the making. Zelle is much more reliable.

  • Sarah

    Venmo allowed an unauthorized payment of $2100 to hit my bank, not once but twice after I reported it as fraud. They do not accept phone calls at this time. I received an email stating I owe them $2100 since my payments were returned and they took my money from previous Venmo transactions I had, sent it to the fraudulent account AND paid the fraudulent account so they can collect from me. Worst experience ever, and it’s not even over! Cancelling as soon as they give me back my money! What a total invasion of privacy.

    • Becky

      Sarah: this sounds similar to my experience. Reach out to your bank’s fraud department, BBB, and the FTC. You’ll get faster results. Dealing with these clowns is a waste of time – clearly, they deduct money and deposit it somewhere. Not our accounts. I’m trying to find $2400.

  • Marc

    I’ve had venmo for few years and it’s been great then boom my account is froze for verification issue when my Id was already uploaded and I’ve had it this whole time I had several hundreds in funds coming in didnt even know it was froze until a customer said they couldnt send payment. I lost over $800 in funds plus have to file for my stimulus on my taxes because everything was denied including my sons disability nobody knows where any of the other funds went and venmo took over 2 weeks to unfreeze and theres no support on finding my funds they left me with. Well get hold of all the people and places idk all of them and others said take weeks or months to find funds that 1 time ruined so much for me.

  • Just me

    They froze my account with money in it. I have for over a month emailed with their computer. I’ve emailed the CEO Dan Schiller danschulmer@paypal.com to no avail. They are basically holding my money hostage while they earn interest on it. I have asked them to put it back into the account it came out of, while not specifying the account. Just asking for a reverse transaction. They are corrupt in my opinion. Scammers bc they won’t resolve my issue. It’s a racket. Don’t do it. They remind me of COVID. BAD NEWS.

  • Nessa

    I transferred my money from Venmo to my checking account and guess what? it never came. It says it takes 3 business to go into your account. Thursday is the latest. But still no money. Like seriously? it’s Christmas eve tomorrow.

  • LENOR BUGGS

    CAN YOU SAY THE WORST COMPANY? I CAN, AFTER MISTAKENLY SENDING FUNDS TO THE WRONG PERSON VENMO REFUSE TO RETURN MY FUNDS TO ME. KEY WORD MY FUNDS. NOT ONLY THAT THE ACCOUNT THE MONEY WAS SENT TO THE PERSON NO LONGER HAS, SO THE MONEY IS JUST SITTING THERE. WHOEVER THIS FU__K__, RONALD HEAD OF ESCALATIONS IS A TRUE A__ HOLE. AS SOON AS I GET THIS MATTER RESOLVED I WILL BE CLOSING THIS ACCOUNT. SITTING BACK AND WANTING ON A LAWSUIT TO GO THROUGH BECAUSE I CAN SEE PLENTY ARE OUT THERE, FOR THIS RIPE OFF COMPANY.

  • T Hester

    Frauded after being a customer for several years, and then dispute was denied.

    My Venmo card was used after I visited a gas station. I placed a claim after dealing with the headache of customer service (including them adding in a charge into the claim after I mentioned was mine several times). Apparently my claims were denied over a month after submission. This was mainly due to the card being close to the address on file, and Venmo thinking the card was in my possession. I originally thought the card was in my possession as I have a card that looks just like it. I realized that the card was not in my possession. Additionally, because the fraud happened close to my home – they listed that as one of the reasons my dispute was denied. That makes absolutely no sense. I need these reviewed again as I WILL NOT be paying for someone else’s transactions. You’ve also literally done no investigation as to why there are charges at places I do not and have never visited (the largest amount coming from a barber shop for men that I DO NOT USE as I am a woman). You also didn’t follow up with the merchant to see if they could look into camera’s etc to see how this was happening. This was a very low level investigation and as a customer, I do not appreciate that.

    I went to the BBB and the company again denied my dispute. What a ridiculous company. Police report to follow for a real investigation.

  • emma Cavitt

    Venmo has the worst customer service I have ever dealt with. I used to love Venmp and used my Venmo-card religiously. However, they easily overdraft your account. After dealing with multiple overdraft fees that I would blame myself for, this long by far takes the cake. When my bank gives an automatic refund it pulls the money from my account and I assumed it was put onto my card in that given amount…WRONG! Somehow I have no money in my bank account and Venmo is claiming I owe them 200+ dollars in a balance. They take any and all transactions sent to your account without warning and the best part is they give you no way to view that over the drawn balance on your Venmo card. Having to deal with the customer service is a pain in the ass because they just demand that you owe that amount and give you obscure transactions but demand a specific amount. total BS.

  • Tlou

    Venmo is the WORST! They have no customer service, and they can’t fix even the smallest issue. I sent my boyfriend $800 from the wrong payment method accidentally (a bank that I rarely use). I noticed immediately and tried to fix the issue.. there was nothing I could do. I had to tell that bank to stop payment because I was getting fees every time they tried to get the money. Support said they’d eventually stop and I’d be able to put in a second payment method once they stop payment went through (which sucks because you can never use that bank again on Venmo once you’ve put in stop payment).. I put $800 in my Venmo balance, and they took it from there. Problem solved. Or so I thought… then they FLAGGED THE WRONG BANK! My WF bank which is the primary bank, that had the money, that never had an issue.. can’t be used now. Customer service’s answer is “sorry, we can’t help. Use PayPal” Venmo is the most common used way to send money.. how is it that they can have zero support. How is it that they can’t easily just look at the account, and fix this?

  • Cheyenne

    I had money sent to me from my fiance and it was instantly red flagged and my money got put on hold and we have been trying everything to get our money back and they are making it IMPOSSIBLE to access my funds we need the money. We have a 2 year old and I have things I need to get to take care of him not to mention im pregnant to… we just want our money back this is ridiculous. Its deff the worst experience I’ve had with a app.

  • Donna Burke

    I had never heard of or had interest in Venmo. And I have never had contact with them of any type. I am happy with Zelle, which comes with my bank accounts. Venmo just began charging my credit card a monthly fee of $103, which my credit card company said would be reoccurring. They did not get my number legally as I never gave it to them and I am the only approved user. Filed fraud report with credit card company, They are removing the charge and sending me a new card to prevent more inappropriate charges from Venmo. Shows it is important to review your statements. I have an MBA and would be very suspicious of them for anything. 👎👎👎👎👎

  • Mike McMullen

    My Venmo payments went to the wrong person twice. Venmo policy requires me to report the problem within 60 days of being posted. I notified them 42 days and 28 days. Now Venmo is refusing to correct the errors and I’m out my money. I’ve been trying to get this corrected for over 2 weeks.

    Venmo says to contact the person to request the money be returned I did, they refused. Venmo will not honor the 60 policy and will not give me information on the recipient. Venmo is “sorry”.
    Venmo stole my money. Don’t use Venmo – ever

    • Sunita Karki

      Same thing happened to me. :(
      Venmo took my payment of 200 dollars 2x.

  • Kristy

    Venmo is a crack a joke again I transfer funds from my Wells Fargo account in my name to my venmo account and they froze it another time if it’s under investigation and they won’t release my funds it could take up to a hundred and eighty days what the heck is this a joke a game a gimmick to steal people’s money as I’m reading now I’m just screwed got a $1,500 and I’m a mother of four kids wow great job venmo youe deserve a F in you have your business closed down

  • Jenna

    I had a horrible experience with venmo. Simply because I was in new user even though my email had been verified a week prior the sender was allowed to cancel my payment it has been 16 days and I still have not received the payment for my item I am out $600. There has been no resolve from venmo. I will never use again and advise anyone who just simply wants to transfer money to use cash app or PayPal I’ve never had a problem with either one of these apps. I would give them zero Stars!

  • Bobby

    My name is Bobby, I used Venmo Aka “S***” they stole $2,000 Dollars from me,
    And till this day have never released my money!!! I have called and called and promises and unbelief of there agents.
    As they tell me they can’t do nothing “ Do Not Trust With Your Money”
    Because of this Money that was Stolen By Venmo me and my Brother-In-Law had a falling out since over 2 years and have not spoken since they are Jinx low Life Garbage First Class Scum of the Earth!!!

  • kenny drummond

    I tried to “instant transfer” to my linked debit card from my identity verified venmo account on 2 different occasions. Both times venmo declined my transaction. Transferring to my bank account was my only option (1 to 3 but more like 6 business days). I’m with venmo mostly for the “instant transfer” feature). I was advised by their representative that not only were they unable to override the decline but that they were not able to give me a reason for the declination on either occasion. I can’t believe that any business would operate/flourish with this “I don’t know” SOP. Seems shady to me. The last rep spouted some canned garbage about risk assessment. However, their “awesome system” should have seen that the funds had been in my daughters venmo account for 7 days prior to being sent. Funds were good. Banks hold funds for 7 days. I also told their rep that they should have a notice in their “Pay or Request area” that states that recipient will not be allowed the instant transfer option if funds are over a certain dollar amount (I was upset so I actually stated dollar amount at $1.99). I sent money back to my daughter. Hopefully she will be able to “instant transfer” to her account or she may have to go thru bank deposit process. Until then venmo has my $500.00 held hostage. 17.6 million dollars transferred? yes, I can see that. What I’m wondering is how many of those dollars got jacked up in their system.

  • Jessica Bradish

    For some reason a payment I tried to make was flagged by the system even though my bank has approved every payment I’ve ever sent. I contacted the company and was told they can’t tell me why it was flagged, and there’s nothing I can provide to show it was a legitimate payment. They also couldn’t tell me if any payment from that account would ever be approved again and suggested I set up a new checking account to use instead. Apparently the computer makes all decisions, no one knows why it makes them and no one can override them. Either they are lying to me or there is a fatal flaw in their system. Either way, I’m done with them.

  • j

    Request/incident #13809578…

    Used Venmo incident free for over two years. Then traveled overseas and couldn’t link my bank to transfer funds. Supposedly someone else linked that account (which I applaud and find amazing). However this rogue never withdrawls money… hmmmm

    I’m a simple guy. I have 1 bank account and 1 Venmo. If someone hacked me, why aren’t they stealing money? Also in order to prove it’s my account I need to show valid ID. I take a photo of my United States passport (as I’m traveling for months overseas). And the response I get is that it doesn’t show my name. WTF.

    Day 5 and still no resolution. Finally I just say refund the money and close the account (mind you… I’m fighting for control of the account). And POOF the rep, Kayden G, refunds the money (proving I’m the owner) but won’t close the account. WOW.

    STAY AWAY. The company has major issues and isn’t invested in solving customer issues if they arise.

  • Brandon

    They are horrible. They keep saying that my account needs further review when me and my bank has done everything they required. And I always get the same replies that I will receive an email within 1-3 days and still nothing and now they refuse to even refund the money from its original form. This company is bogus and someone needs to figure out a way to shut them down.

  • Eddie

    Venmo blows!! They along with paypal closed my account for no reason. They would not tell me why but only some bullsh** about violating the terms. It is absurd that these companies will not give you a reason. They all suck

  • Samaria solomon

    This app is the worse. Their app malfunctions and then they closed my account and no one would explain to me why. Customer service is extremely rude as well

  • Tina Ramsey

    Saturday my son sent me 100.00 for food
    I’m really struggling rt now, we both have venmo and used it many times before without problem but this time they froze my account. Wanted I’d proof of address and bank statement I got him all of it worth in 1 hour 5pm still nothing so this morning I’m still fighting it and instead of releasing my funds Perry in the accounts Department deleted and deactivated my account permanently and allowed me only the standard option to cash out with witch is 1 to 3 days but useally 3 to 5 my bank said. I haven’t ate since saturday. Why would they do it. No reason at all. PayPal should be proud of venmo I guess

    • Jess

      I was scamned by a user for NY iPhone 11 he sent me the funds once he got the phone but called venmo and said his account was hacked venmo blocked my account and refundedhis $$ I got no email or anything until the funds was in my bank account I figure something was wrong that when I called venmo and was told I violated the agreement and no longer can use venmo I couldn’t believe it they sided with him so he has my iPhone 11 and his funds back

  • Gregory J Curran

    Do NOT WASTE YOUR TIME – If I could give them ) or negative stars I would – At first it worked now it has my money in limbo and Plaid or whatever 3rd party Venmo works with will not support MULTIPLE banks including PNC BANK. Venmo has virtually NO Customer service and the illusion that they have someone or some kind of dept handling it (Its not open Sunday) WTF (YOU GET WHAT YOU PAY FOR). PNC Bank Points to Venmo and says they have your money and they cant help. Venmo now wants me to pay to get my money out. WHAT A SCAM – No wonder they were hacked recently and MILLIONS of our personal info was put out on net – But they wont tell you that or you’ll never hear that happened. AVOID THIS P.O.S. app and company all together including PLAID or whatever or whoever these SCAMMERS use, Take it from a Google prefered contributor and Influencer. AVOID THEM try ZELLE or CASH APP and there are others as well out there that are FREE and actually have a customer service department that is open and will actually help you!

  • Fredi A Carter

    VENMO no longer recognized my sign in information. I try to reset password and the text sent to create a new password says that it has expired. Have contacted Venmo repeatedly and get little help other than to say that they have sent a temporary password, but I NEVER RECEIVE THAT PASSWORD! When i try to open a new account, I can’t because Venmo recognizes my email and phone number. This is the WORST APP! GRR!!!!

  • Jessica Joniec

    I will never use them again. They are holding my money hostage. And it’s my rent money. Now I’m completely screwed 😠😠

  • Rick Ackerman

    Venmo REALLY stinks. It rejected my correct password, and it rejected my correct cell phone number for purposes of sending a verification code. If this cloud app — designed, like all cloud apps, by millennial imbeciles — can’t even handle such simple task, then why risk using it? Using Facebook to sign in is not an answer — you might as well send you hard drive to Zuckerberg.and tell him to sell your personal data six ways of Sunday — and to promote crappy Venmo to everyone you know or have ever met..

  • Jonathan Berry

    I requested a transfer only to be told my account was frozen and they wanted to verify account ownership. So I sent copy of driver’s license and 4 different bank statements to prove ownership. Well I haven’t heard back from anyone at Venmo. I certainly won’t be using Venmo and will let as many people as I can know the experience I have had. Want a horrible business model. I wish I would have read the reviews online before I joined. Sad about all the things that they are putting people through. Venmo should be ashamed.

  • Remodeling Services

    Venmo is a scam. They got sued by the FTC last year for not disclosing funds availability, and they settled, however their behavior didn’t change. Now they show your funds available but blame it on computer glitches why you can’t use your money. They and PayPal ( parent company) have been known for this type of illegal activity. Don’t let them toy with you, let them know what they are.

  • Ken

    I find it virtually impossible to move funds from them to my bank account. Constant loop.

  • Beth

    I have used Venmo for over a year now only to send money between family members. My recent transaction to my daughter has been a nightmare. I sent a large amount to her which usually takes 2 minutes for her to receive this was 5 days ago she still hasn’t received the money. I have had over 15 calls emails to them and chat calls they can’t find my money. I went to my bank sent screenshots where money was deducted from my account to Venmo still nothing. I’m sick at my stomach I have no more money to send her. Please be careful if you use Venmo it’s not safe all I want is my money back. If I could call the founders of Venmo I would. I’m not giving up even if I have to hire a lawyer to fight this.

  • Nancy

    Venmo stated a security issue was found on every one of the credit cards put on the new Venmo account. This includes a brand new debit card. When asked what the security issue was, so it may be corrected, knowing there are no issues with credit cards used. The only answer given from customer service was disturbing, stating, “Our automated system is declining your cards and we cannot tell you what the security issue is because our system does not always tell us what the issue is.” In inquiring further, and even in a follow-up email, the same rhetoric was reiterated. One could not tell if it was just bad customer service or unfair business practices. I will continue to follow-up on this service, but initially for my first experience with them I found at least what appears to be lack of transparency in their business practices as well as bad costumer service.

  • Adrian Jones

    I barely used venmo and when I did, it was only because a friend insisted on sending me money via venmo.

    One day, I got a payment on my other account from a complete stranger who immediately freaked out, so I created a second venmo account in order to return the money to him. When I recently went to Venmo to try to delete the account, this triggered all kinds of red flags, both accounts were suspended, and I was asked to send all kinds of ID which I will not be doing.

    I questioned the suspensions, by asking why and my case was escalated and promptly permanently banned with no real explanation. I would not want to do business with a company that lacks transparency.

    There are so many ways to get payments online these days that you don’t need Venmo. I personally have been using Zelle and Paypal for payments from friends. Paypal owns Venmo, but I have never had an issue with Paypal – their support is top notch. I can’t say the same for Venmo. I’m just glad that I didn’t have any money in my account.

  • Amber

    Worst company ever in life… They transferred my funds to an incorrect account, and 7 days later my funds have not been returned, and Patrick and Alicia both managers refuse to ASSIST. Sebastian H my ” case rep” won’t do his job and locate the transfer from my bank wells Fargo ( which i was able to track and provide ALL transfer information to 4 reps) …

    Worst service ever!!!!!!!1


    This post will help: Best Mobile Apps for Sending Money

    -Phillip

  • Carrie Chisolm

    This place is an absolute joke! Someone fraudulently stole $300 from my our account! I have never heard of this app until tonight when I looked into our account as I do regularly through the day. I contacted them via chat and was on hold 4 different times for them to inform me nothing they can do and there isn’t any way they can give me information on the user who took the money due to security protection issues! Ummm hello you dumb A**** what about my security purposes! So you all allow people to fraudulently use your app to steal money from others! I am sick to my stomach about this and I am pursuing charges! I contacted my bank as soon as we seen the transaction and will be contacting the police in the am. I hope you all feel good about condoning people using this app for fraud!


    This post will help: Best Mobile Apps for Sending Money to People

    -Phillip

  • Alice

    I absolutely regret that I ever downloaded this app. My daughter used my card on her account and when we realized it, we had her remove it from her account. I tried to add to the Venmo account I had just created and it wouldn’t allow me. At that point it wouldn’t allow me to add any cards my bank nothing. So I had $135.00 that I couldn’t access. I called customer service spoke to Krystle who was lacking in customer service skills. Our call was disconnected and although she had all of my information she didn’t bother to call me back. I tried to call back emailed her …..no response. Finally, I get Carrie on the phone and she tells me once a card is deactivated they can’t override it and get your money back to you. You’d have to try to add a bank and in about 3 days you will get it back. Which DEFEATS the whole purpose of Venmo….at least for me. I hate that I tried to use this app. Don’t use it if you need money fast it’s a gamble. One hiccup and your screwed. All you can do is look at your funds sitting there. I’ll stick with ApplePay!!!!


    This post will help: Best Mobile Apps for Sending Money to People

    -Phillip

  • Melissa Johnson

    DO NOT USE VENMO!! They have terrible customer service. They said they were going to look into a claim for me and literally 5 minutes later I get an email saying they had concluded their investigation and “unfortunately” there was nothing they could do to refund my money. 5 FUCKING MINUTES!


    This post will help: Best Mobile Apps for Sending Money to People

    -Phillip

  • Jay money

    They banned me and all it said was violated their policy. No real reason. All I have done is buy tshirts and food. What did I do? No reply from Cust. Serv. I hope this company fails. And I will actively bad mouth their service any chance I get.


    This post will help: Best Mobile Apps for Sending Money To People

    -Phillip

  • Kayla Smith

    VENMO SUCKS!!! My account froze weeks ago and I’ve been calling over and over to figure out how because how does a venmo account freeze??? I haven’t been able to let my friends pay me back because they literally can’t. Fuck you Venmo and return my calls and actually do your job next time.


    This post will help: Best Mobile Apps for Sending Money

    -Phillip

  • KENNETH W COOK

    I think they are a fraud as well. I sent 100 via transfer Venmo for a product. I never heard from anyone I tried to contact them but got no responce.


    This post will help: Best Mobile Apps for Sending Money

    -Phillip

  • Nickcole Taylor

    My nephew told me about this site. He sent me over $300 to purchase his Southwest Airlines ticket.
    All I get is and error message. Money never transferred. Fucking scam!!
    The damn sell on the tickets ends tonight. I am so damn pissed off. Do not use this site! Cash App or Paypal


    This post will help: Best Mobile Apps for Sending Money

    • Marissa

      Personally I wouldn’t recommend venmo to ones that are more patient than others end the end you will have none when your trying to fight to get your own money unfrozen, first time user wouldn’t even call myself a user on venmo I received my first payment and immediately my account was frozen now permanently deactivated, with no explanation I mean not even a slight detail, you cant call them because account specialist do not talk to humans on the phone.. honestly I don’t that I am emailing a human due to their vague response.. I also believe that is the main reason why so many people hate venmo you can’t talk to anyone, but yet anyone from venmo can take and “freeze” your money… Do not verify your Facebook nor identity..it doesn’t matter they still won’t unfreeze your account… I have sympathy for the ones who depend on payments received on venmo,… Take heed to every single review that is listed.. DO NOT USE VENMO


      This post will help: Best Mobile Apps for Sending Money To People

      -Phillip

  • Todd

    I have had a horrible experience with trying to use the app from day one. I verified and linked everything as required. I even applied for and received the venmo debit card. So I try to transfer $ to my debit card. Won’t work. No one can tell me why. So I try to withdraw funds from ATM with my Venmo debit card at a location on their list of participating atm vendors. It won’t work. Again, no one can tell me why. So I do a bank transfer. Guess what? Funds being held. So now my money is in cyberspace somewhere & again no one can tell me why? This app is a joke. Do not use it!!!


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  • Jack

    If you use Venmo, be aware of their service and the potential to have your account banned quickly with no explanation.

    I just had the most nonsense experience and even questioned if it was a well-designed scam. Venmo sent a series of emails to me saying someone who had transactions with me stole money from them somehow. It was vague and no matter what I said they refused to clarify, which looked really suspicious. They were pretty abrupt and hostile to then say my account was permanently banned, and they act as if it’s my problem they had a security breach. I still don’t know what “terms of service” I broke. All of my transactions have been just fine and normal, in fact I only used the service for a few months among friends and acquaintances for the usual trades.

    I even offered to help, if someone I know stole money I could just confront them. How conveniently, Venmo “couldn’t give any info”. Funny how they didn’t think to tell me the date of the transaction or the number, considering I know my own account and they don’t need to give any private info. How convenient for them. I literally did nothing wrong and this popped up in only a few emails.

    Feel free to try Venmo for yourself, just be forewarned their customer service can be weird, suspicious and hostile with no explanation.


    This post will help: Best Mobile Apps for Sending Money

    -Phillip

  • David Heinemann

    Junk. “There was an issue with your payment. Try again later.” BS. That helps me how? Was it the bank, a network error, or Venmo’s own bungling? (I’m going with the latter, and they aren’t exactly answering my request for help). You have ONE JOB – send money from point A to point B. I followed all instructions, it says my account is linked, I have enough money, the amount is under my limit. Go out of business already…


    This post will help: Best Mobile Apps for Sending Money

    -Phillip

  • BRIAN P ODDY

    Horrible customer service and very inconvenient transfer length times. Dont ask a question about your missing money. You’ll be put in your place quick and told to wait. After initiating the transfer it says you should see your money 00/00/00 next busines day was my date both times. Both times it took just shy of a week with nothing more than answers read off the venmo help from ignorant cust service.


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  • Joseph L

    I talked to Brittney A in Customer support and I had one of the worst customer service provided to me. I have been using Venmo for years and contacting Venmo for a month to get their lazy feet to do something but they are unwilling to help you in any point and lets out nonsense disclosures nowhere to be found in their policy. When I actually provide them a policy to get them to do anything, they were so full of themselves and firm to take my $200. Guess that was my fee for using Venmo for years. Now I’m saying bye to this thief app and moving on. I would give this Venmo customer service a negative review if I can.


    This post will help: Best Mobile Apps for Sending Money

    -Phillip

  • Sheila

    Used this for the first and last time today
    I needed a small amount of money moved today
    I gave my bank and debit info I submitted twice to make sure it was done
    Hours later I saw it never showed up
    I started a chat and was told this could take 3 days. 3 days???!!!! Wow
    Many more ways to take care of your business in one day
    What a waste of time I do not revomend this service. What a joke


    This post will help: Best Mobile Apps for Sending Money

    -Phillip

  • Taylor Morong

    I love the venmo app in general, makes handling money much simpler. However, I was unaware there was a sending limit, so my transfer was stopped to pay my rent. I contact support and it took them over a day to even respond the first time, then hours later they said they were “looking into it.” So I gave them a call, their phone system is just a list of automated options basically telling you that they can’t help you and to look a the FAQ. Once I gave up and had to pay my rent late waiting for the transfer, THEN they responded saying “I see you resolved the issue.” WORST customer service i have ever received.


    This post will help: Best Mobile Apps for Sending Money

    -Phillip

  • Lauren M

    Venmo is absolutely terrible. Their customer service is a joke and there is no such thing as zero fees. I lose $10/ month anytime I have to use this joke of an app. Please just is checks and give your friend, room mate, date, whoever the full amount. Don’t let Venmo line their pockets with your hard earned cash, friends.


    This post will help: Best Mobile Apps for Sending Money

    -Phillip

  • Kierra Bisch

    They have frozen my account without explanation. Said it will take 7 business days for someone to reach out to me via email from the recovery department. There’s no one to speak to about the issues cause customer service can’t explain why the account is frozen. They said someone will reach out to me via email then I guess I will contact them at that point. It’s horrible when your payroll check is going thru this app and your unable to receive it. Not only did they freeze my account but my boss account as well. So now he’s paid out money from his account that’s gone but I can not receive. Now I wish I would had used the other cash app instead. They still have a great deal of work to do on this app. I’m reading comments from years ago (2014) that’s similar to the same exact thing I’m going thru right now. Note to self read reviews before!!!


    This post will help: Best Mobile Apps for Sending Money

    -Phillip

  • Brandon s

    Venmo is a SCAM! I repeat a SCAM! You can use for a few days, then locks your account and WILL NOT give you your funds! I’ve been trying to access my funds for 4 days and no response, and can’t get to my money! I advise NOT using this app! Also talked to customer service and Aaron I’d # 53838, tells me he OWNS venmo and cannot help me and has taken my money! Over $500! USER BEWARE!


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  • Dis Satisfied

    Company is a joke. They actually wanted me to send the last 4 of my social, copy of license or passport and utility bills through encrypted email to verify I was “me”. This after transactions were already done, not before. I give them a year or less before they are breached and all your plain text data is stolen, makes me wonder how they treat their Database information.


    This post will help: Best Mobile Apps for Sending Money

    -Phillip

  • Matt

    I would not recommend to anyone. Absolutely zero customer service as they only try to solve problems via email. I had a nightmare experience, but understand it was probably on the low end of the spectrum. Having said that I would not recommend the app due to customer service, and problem solving being a massive issue.


    This post will help: Best Mobile Apps for Sending Money

    -Phillip

  • Melissa Adams

    This card is horrible. I was getting my direct deposits twice per month and they kept questioning how my card was being loaded and kept shutting it off. The deposit was clearly comiyfrom my employer. Each time they shut it off I was stuck with no money for days. They made me feel like a criminal. I have a JOB that was depositing money. I eventually got sick of it and cancelled my account. Do yourself a favor and don’t get this card.


    This post will help: Best Mobile Apps for Sending Money to People

    -Phillip

  • Jacob Emerson

    I AM EXPECTING RESPONSE PLEASE:
    Good Morning,
    I have used Venmo in the past and enjoyed the ease of transferring funds to my family and friends through the app. I recently had a larger amount of money ($1,075) transferred into my Venmo account from my wife and wanted to instant transfer to my personal verified bank account. IT WAS DECLINED! It was declined at various dollar amounts for the instant transfer. This money was intended to be in my account so that we can cover a check written for our rent. Since I had to do a standard transfer, my money will not appear in my account for 1-3 business days. I was not even able to transfer the money back to my wife, so that we could retrieve the money from the bank account. I will more than likely now have my rent check reversed, causing me a $35 reversal fee, a $25 check reversal fee from my landlord and a ding on my rental payment history. All thanks to VENMO! To add more salt to my wound, VENMO has no capability of overriding their system in situations like this. I could have provided my social security number, bank accounts, card accounts, etc. I could have provided any level of personal information to satisfy any security measure. Not happy and will never use Venmo again! I will also speak poorly about Venmo to whoever I can. And, I interact with a lot of people as I am in the casino industry for one of the largest casino corporations in the world. When on the phone with Venmo, I was also told that I could voice my complaint at the end of the call. Well that didn’t happen. The customer service rep was empathetic, but I was told that I could submit a complaint through a survey at the end of my call. One last thought, “You never mess with people’s money!”.


    This post will help: Best Mobile Apps for Sending Money to People

    -Phillip

  • Charles B Lee

    This is by far, one of the most unscrupulous companies I can remember. After my Nephew used their service to send me two payments, my account was frozen b/c I was out of town and unable to verify my account. I could understand their reasoning IF they hadn’t already made 2 small deposits to my account only to withdraw them later: thus verifying my account. Once I realized I’d be unable to meet their guideline, both myself and my Nephew asked them to just rescind the transaction and return the money to the original sender. Of course this made No Sense to them, so the funds have been held by Venmo for over six months. They are the worse at what they do: True bottom dwellers.

    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  • Joshua Lee Lutinski

    3 Days ago I awoke to alerts from my bank involving three $500.00 Transfers from my back account from three different accounts on Venmo stealing money directly from my bank account. After a few hours of opening disputes through my bank I proceeded to contact venmo, after multiple calls in wait only to be hung up on, and chat lines in hours of waiting I still to date have not been in touch with them. Their accountability to the customers is absolutely avoided their securities are extremely low. They should truly be held accountable for everyone going through this.

    This post will help: Best Mobile Apps for Sending Money to People

    -Phillip

  • Tynisha Sheffield

    This app is horrible. My daughter sent me money on February 27th and they said I’d get it March 1st, I still haven’t got it yet and they said I’ll have to wait until March 5th


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  • Rivka

    It is a great tool if there are no issues such as fraud on your account. If you do need to deal with something they have the Worst customer service. I’ve waisted hours dealing with the same issue.


    This post will help: Best Mobile Apps for Sending Money to People

    -Phillip

  • Natalie

    DO NOT USE VENMO, EVER. Ever. Stand on the shoulders of my mistake and don’t even get involved with them. SAVE YOURSELF the time, money, and aggravation. This company, and their service (if it can even be called that), is so riddled with problems that I can scarcely begin to fit them into this review. There are actually a ton of red flags that Venmo is doing shady business or, for one reason or another, trying to pull the rug out from under the very customers they claim to serve. But instead of typing here an
    exhaustive list of all the hurdles I’ve been through with them (and to be clear, I STILL have not gotten my money, which was payment for editing a book prior to publishing), I’ll just describe the main one to you: ***VENMO REQUIRES THAT YOU EMAIL THEM A COPY OF YOUR PHOTO I.D. BEFORE THEY WILL EVEN <> YOUR ACCOUNT, ISSUE, OR PROBLEM.*** Yes, you read that correctly. Unless you take a digital picture of your driver’s license or passport and email it to them, they refuse to discuss anything about your issue with you … even if that issue is, you’ve been paid using Venmo and you can’t seem to get your money.

    I am not one for conspiracy theories. But THIS — this, my friends — is one of the shadiest things I’ve ever encountered in business. Why the f#@k would they EVER need your photo ID. Think about it: if this was standard protocol for lots of reputable companies out there, that would be one thing. Say, for instance, Apple, Microsoft, Cox, Google, Amazon, etc etc etc. But it ISN’T !!!! Never in my life, even dealing with tech startups and all kinds of different companies in New York City, have I ever been asked over the phone in customer support to send them a copy of my photo ID. This is a seriously suspicious practice, especially with the rise of facial recognition software out there. The lady on the phone with me at Venmo kept insisting, redundantly, that it was to “verify” my “email address” and that the name I’m giving her “over the phone is in fact the name on the account.” But as you, reader, probably know, they can •absolutely• achieve that verification through other avenues. Namely, emailing me some kind of arbitrary code, say, six digits, and then when I open up my email, simply having me READ that verbally over the phone to her. There is unquestionably no reason that Venmo needs my photo ID, nor does it assist them in verifying ANYTHING about my account. Note that your ID isn’t required to sign UP for Venmo, so why should it be required to get your money???

    Beware. Truly.


    This post will help: Best Mobile Apps for Sending Money

    – Phillip

  • Penelope

    Worst service ever. All the people I called were no help, they were rude. They froze my account and the person giving me the money. They won’t give either of us the money back. They won’t give it to me because I don’t have a visa. They are no help, I can’t get my money or the other person can’t get the money back. Don’t use this app its Is not good. They are rude will not help.


    This post will help: Best Mobile Apps for Sending Money

    – Phillip

  • Dwayne

    I typed a friend to send money. Same name but wrong person. Lost of hard working money to help a friend with cancer. RIPOFF

    From The Editor
    This Post Might Help: Best Mobile Apps for Sending Money

  • BRIAN P CARPANI

    Not worth it. Obviously don’t get paid on the funds in account and more importantly you can only have 1 account linked to a certain checking account. Therefore, if you and wife want venmo you cant use the checking account on both accounts so hard to get money out. annoying.

    From The Editor
    This Post Might Help: Best Mobile Apps for Sending Money

  • David M

    I completed all the information and opened the venmo account. I added a bank account and it told me it was unable to add it, that I had entered incorrect information. I tried two more times, knowing the information was correct. Got the same stupid message. Checked my bank account and there were three inquiries showing from venmo. They can’t add my account, but somehow they’re in my account three times. A little bit too sleazy for my taste. Account closed!

    From The Editor
    This Post Might Help: Best Mobile Apps for Sending Money

  • Albert Andrew Zuest

    My client sent a payment using venmo. I have not used this service before.
    I set up my account. After many error messages and not receiving the funds I contacted Mike at Venmo 855-812-4430
    He wanted me to reinstall the app and add my banking info. ( Red flag #1 )
    I told him I am not comfortable with giving my banking info. He told me then to photograph my drivers license and send it to him. ( red flag #2 )
    All I wanted was for them ( venmo ) to be aware that as the recipient of said funds, I do not wish to use this service and, that the funds should be returned to the sender as the transaction never worked.
    I have taken some time to read the reviews on this company and, in my opinion they are NOT to be trusted.
    My client is still trying to get his funds returned to him. I WILL NOT give banking info to this company.

    From The Editor
    This Post Might Help: Best Merchant Accounts for Contractors

  • Shawnette Unknown

    I signed up for Venmo and used it maybe once. After a few months I attempted to sign in again, but found my password wouldn’t work. I requested a new password but they locked my account. I contacted support, and they DEMANDED a photo id. I don’t send my photo id to anyone- that is very dangerous. So I asked them to just close the account. “Maddy H.”, the support person, refused to close the account unless I sent them a photo id. Unbelievable. So I can’t log in and check for illicit activity, and can’t close the account.

    From The Editor
    This Post Might Help: Best Mobile Apps for Sending Money

  • Jessica Walker

    Was using Venmo for instant transfers to and from my daughter in college. Thursday night around 10pm she transferred $20 to me and it wasn’t instant. The email said it would be deposited Monday. I will not use a service that lies in their advertisement and doesn’t even give a warning when they decide to change the rules of the game in the middle of the game. Use Square Cash instead.


    From The Editor
    This Post Might Help: Best Mobile Apps for Sending Money

  • Natasha Kay

    I used this app once before 2 years ago.Went to use last night and even though banking info all the same it kept saying “lost connection to bank, delete info and renter.” Frustrated, I finally deleted and reentered my info. I will not use venmo again, very sketchy and unnerving.


    From The Editor
    This Post Might Help: Best Mobile Apps for Sending Money

  • Megan Dirkes

    Venmo has closed my account when I brought attention the fraudulent account that is using my checking account info and debit card. This is not a reputable company. Do not use or trust.


    From The Editor
    This Post Might Help: Best Mobile Apps for Sending Money

  • alexis

    Useless customer support. Someone else was using my phone number and it took so many messages and screenshots to prove it’s not me. Yet someone could use my phone number easily while I’m jumping through hurdles to remove it. Thanks for nothing.


    From The Editor
    This Post Might Help: Best Mobile Apps for Sending Money

  • Justin turner

    Absolutely fraudulent. They allow you to send money but can freeze the receivers account for absolutely no reason. We contacted them and they said they didn’t have to give a reason and to try again later. WTF.

    They need to be investigated by the attorney general and FTC.

    If I walked into a store and took an item walked out without paying I’d get arrested. Venmo/PayPal can do this without any reprocussions.

    Rediculous!

  • KHAMPTON

    VENMO STRIKES AGAIN… MY ACCOUNT IS FROZEN AGAIN… I have been waiting 5 days for a response, sent them my ID’s multiple times, bank statements, copies of credit cards and they still haven’t fixed my issue. Why have a company where you can send money to and from your family in an emergency situation and then they freeze your account and you can’t access it AND you can’t get your “account specialist” to respond to you. Customer Service told me just now that I will just have to wait for them to email me and my “Account Specialist” has other customers. Are you kidding!?!? She basically told me that my issue doesn’t matter and there is nothing she could do about it. After I retrieve my money (if that ever happens), I will NEVER use VENMO again! Horrible experience. MY BEST SUGGESTION IS TO RUN, DO NOT GIVE THEM ANY OF YOUR $.

  • JOSH

    This service is horrible. They held my funds captive with no explanation. My instant transfer kept being denied. When I spoke to a customer service rep they said your acct has been red flagged. I asked why and they told me they can’t tell me that. I had to refund the money or wait 3 business days for a regular bank transfer. Completely ridiculous. I would definitely stay away from this product as they have a lot of serious bugs to work out

  • Carol

    FRAUD. WATCH OUT. Sent money to my daughter who can’t receive it because they froze her account. They keep telling us they will send the money back to me but they don’t!!! Don’t waste your money!!

  • LJ

    You should revise this rating to be much lower. Venmo drained my friend’s bank account and silently siphoned off hundreds of dollars out of my account. When I caught them at it and asked them if there were other occurences, they refused to respond.

  • Otter

    Horrible customer service. The claim of “talk to a human” is 100% bogus with the experience I had. I asked a very simple straightforward question and got some vague bull crap answer. I tried the chat function, and it took 15 minutes for someone to even acknowledge that I was waiting for them to respond! So very disappointed. And to top it all off, instant transfer isn’t working and nobody will tell me when it will be fixed. Very disappointed with this particular app. Not happy.

  • Alex

    Venmo has completely changed sense being bought by PayPal and I mean that in the worst way possible. They are now unreliable now and have no concern for customer loyalty. Don’t use Venmo unless your willing to loose whatever funds are in your account. They will allow transactions to go threw then freeze your account without reason when you attempt to pull out the funds.

  • Lourdes garcia

    It’s the worst service ever, I needed the money for an emergency, and they kept lying about it and they kept the money for many days, than I cancelled and they said it was going to take an extra 5 days to get it back, we still haven’t gotten the money back and ended up having to do it Walmart to Walmart but the money she put into VENMO we haven’t got it back

  • Timothy J Lustig

    Money was taken out of my account without my authorization and facilitated by Venmo to a third party. Now neither will assist me in any type of refund. This is very fraudulent behavior and unacceptable thievery from a silicon valley company. Do NOT trust this company with your private banking and credit information. They will abuse it for their own gain.

  • Robert W Carey

    I would not Recommend VENMO to anyone. It’s difficult to conclude whether it’s designed For complete Dummies or NOT because the Navigation is so terrible–giving you something you must do to proceed then NOT giving a clear direction or i8nstruction of WHAT to Do to achieve this, HOW exactly to accomplish whatever the ‘thing’ you must do actually is. And they are severely lacking in notivfications to let you know, or Confirmation, that whatever procesS or procedure you are attempting to follow-through on or imagine you ARE DOING SUCCESSFULLY is, in fact, achieved and completed successfully, Navigation on VENMO is utterly stupid and questionable

  • SV

    This company does not realize they are dealing with people’s money. They are full of miscommunication. do not use this unless you want to deal with either three hours of customer service conversations or just letting your money go down the drain. Use paypal instead, it’s trusted.

  • kevin

    i just opened the account with venmo got some friends to send me money and when i tried to get the money they froze my account and then they canncelled it with 598 in the account

  • Heath

    Venmo is the absolute worst company I’ve ever had the displeasure of working with. They allowed a payment of mine go to a frozen account and then didn’t let me reclaim my funds. They told me the money is now theirs and they have to return it. That is a terrible policy and it hurts me to lose as much money as I did in the way I lost it. PLEASE USE SQUARE CASH OR GOOGLE PAY/APPLE PAY

    • Tina

      I’m sorry to hear this company did this to you! It’s just not right!! I just read a lot of reviews about Venmo and it sounds like they are scamming people out of money. I’ll be sure to pass the word around…..

    • Amanda

      I also have had TERRIBLE customer service and and am currently out $500 because my account is frozen due to some “security issues”. I’ve sent them all the documentation needed and guess what? Its been 3 weeks and it is STILL frozen! I’m considering contacting my lawyer.

  • Jesse Greenidge

    Venmo is not user friendly when it comes to a legitimate
    transaction. Scammers are using this loophole to steal from Venmo users. Venmo will send you a notification that the money was transferred but its clearly not and they should fix that immediately. Venmo doesn’t guarantee that the transaction is complete so they send you a notification that it was successful. PLEASE DO NOT USE VENMO AS A WAY TO EXCHANGE MONEY WITH PEOPLE IT, ISN’T SAFE.

  • Z Hu

    They froze my account with no reason. They refused to provide any explanations citing “privacy issues”. I have $1000 balance inside, then they permanently closed my account. The custom support said they will not help me unless my lawyer contacted them directly. WTF.

  • jay slosar

    nothing but hassles and run around can’t sign in or transfer money

  • Skip johnson

    Our card was used in a fraudulent transaction. They offer absolutely no way to stop a pending transaction. We were out 1400 bucks for 2 weeks. They seem to be the perfect vehicle to complete credit fraud.

  • Neelam Tranam

    I used venmo to pay back my mom for car repairs. I sent her the money and then she transferred it to her bank. Next think I know, my venmo account is suspended, she didn’t receive the bank transfer, and venmo already deducted $2600 from my bank account!!!!!!!!!!! I called their customer service which is garbage. Basically they told me I have to reply back to the email that said I was suspended and they *MIGHT* email me back. I have a balance in my venmo account which I can’t even transfer to my bank since my venmo is suspended. I’m now out $2600 and I have no way of getting my money back from this scamming company.

  • W Isbigar

    Like others – Venmo froze my account because the transfer was over $999. They stated I need to provide drivers licence, copy of bank statement, SS#, and all kinds of information.
    They will not let you speak to the dept in control of unfreezing. They will not make any promises about when it will be handled. They request sensitive information over email which is an unsecure delivery method WAITING to be hacked and taken advantage of. Wait for venmo to be the next Equifax security risk.

    I suspect they freeze funds and are slow to let them go because this adds money into their accounts with which they can use for investments and earn more $$$ at your expense.

    Stay away from this site. The parent company is better (paypal) but, considering they are in control of this company – it makes me question that one too.

    Stay AWAY!!!!

  • Trevor blaszczyk

    This app fucking sucks. They took my money. Now won’t transfer it to my bank and I’m fucked for my bills this month. Thanks. Oh. And the phone number? Yea. They won’t help for shit. No help at all. Worst app ever. Use squarecash

  • Donna

    I just paid the wrong person (honest mistake) and now Venmo won’t return my money for 3 days. This is completely ridiculous! I made an honest mistake and as a result, I’m being punished. Chris B. claims they need to ‘protect the parties involved’. This is such BS. You aren’t protecting me. You’re holding my money hostage.

  • Aaron Goh

    worst company ever… they are now holding my payment because I am not in the US when I made the payment… even now after my payment has been canceled they are still not willing to refund me asked me to call my bank to dispute which i did and then i tried to contact Venmo again but now they are ignoring me… i dont even know if i will see my money again…

  • Tanya Larson

    I was looking for an alternative to the fiasco that is PayPal….but low and behold….Venmo is owned by PayPal, so it’s more of the same and the reviews show it to be. I granted PayPal the right to stick their tentacles into my bank account and they decided to help themselves, costing me hundreds of dollars in NSF charges. No thanks! I’ll send a check in the mail the old school way. If you don’t take cash, I don’t need your product or service.

  • Lorrie LeVac

    This is awful! Not intuitive and after two days still cannot send $
    Got some stupid security email that venmo froze my account well after it should have been a completed transaction. Still no response to THAT email which I responded to and complied with request. AWFUL!!!!!

  • Pamela Williams

    Bad experience, no one knows where my money is when I transferred it to my bank. 100 percent loss. Bank says not there..and all venom can say is call your bank…I am not pleased at all and will never use again

  • Susan Kremer

    I give this a F can not get any help and can not get my money back. First time using and last!!! Do not recommend no one will help you!!!!

  • Susan Kremer

    Can not get anyone to help me! Was told that area does not take calls will get email in 2 days. That was five days ago call and get no help same story! I just want the transaction cancelled and my money back. Terrible service!

  • Perry Pham

    I emailed Venmo from the beginning of March because when I signed in to the app, it needed to send a confirmation number, but I had gotten a new phone. We emailed 5 or 6 times and they kept trying to give me a code that should’ve worked but none of them did. I just wanted to know if I had money on the account and they couldn’t tell me that. Then they asked if I wanted to delete the account, which would’ve defeated the whole purpose of me trying to get my account back… On March 21st I got an email outside of the conversation, from Venmo, saying the issue was resolved, asking me to take a survey. The issue was never resolved until today, April 12, where they probably lied to me and said there were no funds so they’d delete it for me. They couldn’t tell me that 18 emails back though, which makes me believe they lied. I asked to speak to a higher-up representative or manager in email 14, and this guy completely ignored that and kept typing random suggestions and codes we had already gone over. Their customer service is terrible, they don’t read what you type, they don’t know much anyways, and they lie to you to get you out of their hair. I hate Venmo and you all need to know this.

  • Michael Ortiz Cruz

    They credited money into my account without checking that the other person has sufficient funds. It was only when I called to check on the amount tranfered to my bank that they inform me he didn’t have the funds. Because of this, the rent which was due had not been paid and it cost me another month while I evicted him.

    Maybe don’t credit money into an account and have it available for transfer before you’ve taken it out of the originators account.

    This is used for fraud

    • Sherry Allen

      Venmo is new to me, I fist saw the word when I was checking my Bank Account and there they were two amounts taken from my account both over 100.00. I am not a rich woman and keep track of all my funds. Please do not feel free to serve yourself with my bank account.

  • Jessie smith

    Not much too say but I never recommend venom to no one, I filed cfpb complaint about them. Poor business practices and deceptive methods to get you sign up then hold hostage of your fund or freeze them without cause or warnings.

  • Dorene Macias

    I am having an extremely negative experience with this VENMO thing, since last weekend I created an account because a family member recommended it and since then it has been frozen since I tried to transfer a lump sum of money from venmo to my bank account initially it stated Bank transfer initiated estimated arrival January 10,2017 and my account since then continues to be frozen, Ive been going back and forth via email with the support team and was notified I needed to send a color copy of my drivers license and my most recent bank statement ??????? even after verbally speaking with a support member (James) and giving him information that confirmed the account is actually mine they are still not transferring my $2,000 from venmo to my bank account also they are asking my cousin for the same information from him. I will be speaking to a lawyer.

  • Robert

    The freeze your account after verification and cannot give you details while your money just sits there. Not everyone has extra money to just be placed on hold while Venmo Customer Service does a mediocre job at responses. This is ridiculous!

  • Wiphaphorn

    I just got to used the venmo and I got paid for my bag $2,999. in my venmo account it’s said the person paid me and I did transfer the money to my bank account it was suppose to arrive with in 24 hrs and the next day I got email that my account is “frozen ” and the transaction was canceled and the money will be back to my venmo account. Since then I never see my $2,999 in my venmo account nor my back account. And I did email and call many time and the email never reply me and the call never can help me. They just said its my fault. So now I lost $2,999 which I don’t know what happens.
    is anyone can help ?

    Thank you.

  • Jim Edwards

    Involved in a recent incident where my phone was hacked and a user had transferred over $2,000 to themselves without my knowledge. Filed a complaint with Venmo but they came back saying there was no sign of unauthorized activity after getting a different version of the story from the thief. After asking Venmo for the thief’s version of the story, they continue to be unresponsive as all responses must go through email instead of the phone. Needless to say, I am done with them and will have to sort it out with my bank.

  • ann

    Fails as simple processing tool – Requires way too much access to your detailed personal information across multiple platforms and devices to process a payment.

  • Rich

    DO NOT USE VENMO. This is deceptive marketing at it’s worst. I signed up and made my first transaction. The sender sent the money and we both received confirmation that the transaction was complete. I also received confirmation that the funds were sent to my linked checking account. The nest day I get an email (not a phone call) that my account is frozen and I need to send copies of my ID and my banking statements (which I did). Several emails were ignored until I finally got on the phone with them. The rep told me everything was fine that they are just “behind” and it may take several days to resolve. She told me that I cannot speak to the people handling the issue because, “they don’t take phone calls”. Then she tyells me that the person sending me the payment had to send the same info as I did. As if someone sending the money is a crook or something and if they didn’t send that info I would not get my payment. She then asked me to contact the sender and have him send them the info. Unbelievable! DO NOT USE THIS COMPANY. DECEPTIVE!

  • Jackie

    Venmo is holding 2999.99 from my husband who was trying to pay a contractor and with no excuse. Each time he calls they say there is nothing they can do and that it is being investigated by a group of people he can not talk to. It has now been 5 days including 3 business days that they have held almost 3000.00 dollars. Be careful with your money don’t use venmo for large amounts. They may keep it and hole it.

  • Leyla

    Called venmo customer support yesterday in order to try to resolve some issues I had with my account, and it was absolutely the worst experience I have ever had with customer support services. The girl on the phone was terribly rude and didn’t even bother to try to answer politely. Absolutely horrible experience that makes me want to never use the services again. Deeply disappointed and surprised that venmo somehow still rated with 4 stars here.

  • Lynn

    Very upset with my experience with Venmo. I needed to transfer money to my son in order to help him pay bills. A friend suggested I use Venmo. I sent the money last Wednesday, it is now the following Monday and we have no idea where the money went. On top of that Venmo made two small deposits to my son’s account and then withdrew them after he had already gone into NSF status. A .12 cent withdrawal triggered a charge to my son of $29.50. Of course now all of his bills have long since come in and he is currently over $130.00 in the hole because the deposit did not go in. He called today and they told him it would be a least two more days before the money could get returned. That will be to his Venmo account, still not the bank. This was a disaster, so I do not recommend you use Venmo. Also, my Venmo account was locked almost immediately after the transaction. When I contacted Venmo they could not even find my account on file. Very shady…beware.

    • Lynn

      I posted to this site on 11/21/16, it is now 11/28 and still no money. When my account was locked I received an email to send my personal information. I sent what was requested. Four days later I got an email I did not send everything, which I did. At the same time Venmo asked my son (person money was going to) to send my personal information to them. What if this person was not family? We are almost two weeks past the initial transaction and no resolution. I reported and received a claim from the Better Business Bureau, but nothing has come from that. I am going to have a nervous breakdown over this because I just have no idea when or if we will ever receive this money and Venmo tells us nothing, but 48 more hours. If you read this DO NOT use Venmo it is not safe.

  • Julie kirk

    This app is no help it has taken me days to get my money and I still haven’t got it and no one at the call center can help me. I would advise not using this app for big money transfers $2200

  • Steven

    I Just signed up today and received money from a friend. I tried Transferring the money to my Bank Account. A day later they Freezed my account and canceled the transfer to my bank account. I am unsure where the money went since it is not in my venmo balance..? Not sure how a company can just let $1250 go missing from the books.

  • Jessy

    Venmo is very unreliable, out of all my transactions I’ve made I’ve lost damn near a thousand dollars. They tell you to contact customer support and then customer support just never gets back to you, ever. This app is bullshit and I wouldn’t recommend that anyone use it

  • natascha snellman

    Very frustrating. I added my credit card on my phone and tried to pay someone back, I got a bounce fee from my bank because Venom charged my checking. Not happy, but i realized i must have not looked closely enough on my phone. (annoying and a waste of my money)So a week later I made the effort to log on from my laptop to ensure that the money i was paying my babysitter was coming from my credit card and not my bank account. (i am a new mom and am very careful with my money and knew i did not have enough in my checking) I clicked my credit card as the payment option. a few days later i receive a bounce notice! WTF! I call and am on hold for 15 mins. I call back an hour later and after waiting 20 mins and someone answers. I tell her all of this. She responds there is a tiny box i should have clocked that says “if venmo balance is not enough pull from this account” and that venom will not help me with either bank charge. As a user, that is not obvious or user friendly. I specifically chose my credit card to be used and it was not clear at all to click that box. I told her that i will no longer promote Venom, which i did all of the time and i thought Venom was very useful until i added my credit card. She said i should use whatever service i like. The conversation was not very helpful and she was very casual about everything. Those bounce fees are my grocery money, i don’t take it lightly and when i made the effort to log on my laptop to be diligent and still got a bounce, i’m actually pissed. Not obvious or user friendly. I’ll keep using paypal because at least i know my funds will withdraw out of the correct account with out any tricky boxes to click.

  • wpw

    Terrible thing this venmo they take the money then put it in hold hostage till you prove that you are you why not do that first took two weeks to get my money back

  • Phil

    There is no customer service the site says chat 24 hours a day. Not true. IT SUCKS!

  • Eric Parker

    Venmo gives Pay Pal a bad look. i cant believe a company owned by A reputable company like Pay pal would not have the same level of customer service, security, and professionalism. i was recently instructed to download and use Venmo to receive funds to pay for non personal items by people i work for. The money $487.00, was paid to the wallet and i transferred it to my bank account. the next day the money should have been deposited. instead i have an email from Venmo saying the account was frozen with out an explanation and the money was removed from the wallet. you would think that if there was issues with my account they would leave the money in the wallet so you can send it back to the original sender. Not so with Venmo! i emailed them back with a response that i need to send them a copy of my ID and a bank statement via email. I was extremely hesitant. That kind of sensitive info should not be shared via email, especially when you do not knoe the person on the other end. i thought about it for a while but time was of the essence, so i did it. i heard nothing back for hours. I looked in the app for the customer service number. there wasnt one. i searched on line and found the dead end number that they call customer service. the agent “Michael basically told me that there was nothing that he could do and id have to wait for a response from the account specialist, which should be today. i waited for hours more no response. i ended up having to pay for everything out of pocket which cost me 500.00. Expecting a resolve i woke the next morning with nothing. i called several times and spoke with two more agents named michael. i think they each them to use the name michael for complaints or only one guy works there. He seem to think my situation was comical because i clearly heard him put me on speaker during our conversation and people snickering in the background. three days later and numerous emails and phone calls i still have not been reimbursed. There is no way to talk anyone that has any bearing on your problem. i went online looking for there corporate info and found out that they are owned by Pay Pal. Ive never had any issues with paypals customer service or handling of money. pay Pal needs to scrap Vemno move the service to their site and fir all the customer service pricks that are currently handling their phone calls……

  • Abused User

    DO NOT USE VENMO!!!!! THEY ARE THIEVES!!!

    I transferred money to a friend and THEM Venmo asked for account verification and FROZE both accounts. I completely understand needing to verify someone’s identity, but that should be done before money is taken out of someone’s account! My friend didn’t feel comfortable with the amount of information Venmo was requesting, so I asked for my money back. They held over $2000 for 2 WEEKS!!! Every time I would email them (No phone number to call), I would get a response telling me I had to email ONE SPECIFIC REP who is supposedly my personal account manager. BULLSH!T!! I DID respond to the correct emails and kept being pushed off to someone else and someone else and someone else. I started sending email after email after email to the one and only email address they email from telling them to RETURN MY MONEY!

    Finally, I got the money back, again, after 2 WEEKS!! I also got some BS emails from one specific rep, MARIA B, who I apparently pissed off, asking me what I think of her service along with a summary of the many emails I sent repeatedly. It was a jab and that was obvious.

    Now, I have fraudulent charges on my bank account which I linked to Venmo. THEY ARE THE ONLY ONES WHO COULD’VE MADE THE CHARGES!! They STOLE!!!!

    DO NOT USE VENMO!!!

  • Natalle

    Same exact thing happened to me when my own roommate sent me money for rent and venmo froze my account for NO REASON!!!! They will never tell you why or what will happen. Since there is no call center to help you any further (which defeats the purpose of calling themselves a “support center”)

    I’ve been shooting emails, chats every way possible to reach out to this company to find out where they took my money to right before they cancelled/froze my account. What company doesn’t investigate further or involve the person before they take your money away!? Atleast notify me what and how you’re going to take my money away so I atleast know what’s going on!!!!

    The only responses I get from these people are “this department of our support team does not have any further information about your account”, “you will receive another email shortly”. That doesn’t make people feel at ease at all!

    I WILL NEVER USE VENMO AGAIN!! I would rather PayPal with safety and reassurance!

    DO BETTER VENMO

  • Gina

    SCAM ALERT!!! They will keep your money. I used this app once to send a friend $200 and it acted like it went through but a few days later they froze my account and required I send in all these documents. I needed to pay my friend still so I opened Facebook messenger and immediately paid my friend who received the money in his bank in 3 days, no hassle. Back to Venmo, I email them saying I don’t know they and I’m not going to send in those documents and to just reverse the transaction (in fact the email asking for the documents state that if I don’t send it in 14 days they’ll reverse the transaction). Almost a month later and I’m still fighting for my money back. They refuse to reverse the transaction.

  • John Strauss

    Venmo stole my money. I had $1133.00 transferred to me from a third party through Venmo. Venmo confirmed the receipts and my later instructions to transfer the funds to my bank account. The next day they said that my account was frozen for some unspecified security issues. They asked me a couple of questions that I immediately answered. The funds were due into my bank account yesterday but they have yet to arrive. Venmo now says that my account has been permanently deactivated. I have received no explanation of any detail and I have received no explanation of where my money went. It seems as though they have seized it for their own account.

  • Bayard

    Venmo has stolen $900 from me. I transferred $900 from my venmo account to my bank account. Estimated arrival time promised 24-hours later.

    On the following day, I received an email stating that my Venmo account has been FROZEN. I do understand it requires SSN to transfer more than $299.99 but there is no any reason to freeze my account. There is NO customer call center, so the only way to contact Venmo is via Email. Each day since, I’ve shot countless emails and reached out in all forms of communication. Yet, no one has gotten back to me.

    I’m recommending all of my friends, family, and World Wide Web to NOT do business with a company of such low caliber.


    Are you with Venmo? Learn how to resolve this complaint.

  • Kashawn C

    After reading everyone else’s story I feel it is only right that I share mine as well. This past weekend was the championship game for many Fantasy football players around the nation. I somehow miraculously pulled through with a one point when in the final game of the regular season to allow me to win my league championship. The person in charge of paying out the winners Live seven hours away. So I was directed that I should open an account with this app. After opening an account and verifying my bank account to be able to send and receive money, I sent a request to be paid the amount I was owed which was nearly $2600. After receiving the money it appeared in my Venmo account so the next thing I did was ” transfer to bank “. I then received an email confirming that the deposit to my bank account would happen the next day which was January 6. At 2:00 AM I received an email stating that my account has been frozen. The $2600 no longer appears in my Venmo or as a pending transaction in my bank account. I sent an email to the support team in which they responded that it may take up to 12 hours to hear back from them in which I haven’t. I then proceeded to chat with a person by the name of Sean using the help center chat line on the Venmo app (via text). After explaining what happened I received a response stating that the support team unfortunately cannot help with my request and that the issue was being forwarded to “another team”. I then proceeded to send a message asking who I will be receiving contact from, when or how it will happen. I haven’t heard from anyone at Venmo yet. If anyone in the past has had an issue with Venmo in got it resolved I would greatly appreciate if you reached out to me to help me resolve my issue as well because at this point I feel helpless and there is no other way for me to contact this company.


    Are you with Venmo? Learn how to resolve this complaint.

    • Julian jones

      I’m currently in the same boat as you as I let a friend borrow 2000 for rent because he was being evicted. And when he sent it back our accounts were frozen. Has your problem been solved yet?


      Are you with Venmo? Learn how to resolve this complaint.

    • Yanmiao Zhuang

      my Venmo account is frozen while I DID NOT use my account for sale or exchange any Bitcoin. My boyfriend transfered money to me via Venmo on Jan 31 and Venmo needed ssn to transfer to my bank account. I do understand it requires ssn to transfer more than $1000 but there is no any reason to freeze my account. I contacted you on Venmo app with merely no response. I’m enough with no service!!!


      Are you with Venmo? Learn how to resolve this complaint.

  • Sam

    I’m still a little hesitant to use venmo and link my bank account to it. They don’t have a customer service number. As a customer, I’d like to reach the company immediately if there are any issues and talk to a live person. I’ve had experiences before where I had to email back and forth with someone and it took way too long to get a simple issue resolved.

    With so many sophisticated hackers out there now, I’m very wary of third-party apps that contain my personal information, especially my bank account and permission to send wires.


    Are you with Venmo? Learn how to resolve this complaint.

  • Angelia

    I keep trying to contact Venmo and I never get an answer back concerning the 300$ transfer that was sent to me since the 23rd…Smh they will say it should be in your bank account one day and it never shows…Since then my account has been overdrawn and everything is a disaster…I will never use their service again…


    Are you with Venmo? Learn how to resolve this complaint.

  • James Crowther

    I WOULD NOT do business with VenMo. The first time I heard abut them is when one of their “customers” broke into my bank account and stole money. There is nno phone number to contact them. I contacted via email, the only way to contact them and they had the nerve to ask me to email my banking info via emai. Let me get this right, YOU ALLOWED YOUR CUSTOMER TO COMMIT FRAUD and now you want my banking info? No way.


    Are you with Venmo? Learn how to resolve this complaint.

  • Ira Curry

    Venmo has stolen $514.00 from me. I transferred $514.00 from my venmo account to my bank account. Estimated arrival time promised 24-hours later.

    Shortly, I received an email stating I needed to confirm my identity. Immediately, I did so and provided the needed documentation. That was well over a week ago.

    Each day since, I’ve shot countless emails and reach out in all forms of communication. Yet, no one has gotten back to me.

    I am in the process of filing a law suit and recommending all of my friends, family, and World Wide Web to not do business with a company of such low caliber.

    Ira Curry
    [REDACTED – personal contact information]

    • Julian jones

      Has your problem been solved yet? If so how long did it take? I’m currently in the same boat as you except for 2500 dollars.


      Are you with Venmo? Learn how to resolve this complaint.

      • Ira

        Yes. Took About 2-3 months. I wrote BBB. And we went back and forth. Until finally, they let up.

  • John Lew

    This article says, “The service’s only potential security issues are limited to instances of device theft.”

    Not true. Venmo has some major security holes, leading your bank account open to theft. Just google “venmo hacked”.

    Scary to see this article not even mention these security issues, especially since this article was updated after major security issues were in the news. Even without the news, no security issues are ever limited to a client device (e.g., a phone). If the data is somewhere, like on a venmo server, there can be unlimited security issues. Flashy, new businesses don’t have the safety of longer, well-established businesses. Please correct the article.

    • Phillip CPO

      Hi John,

      Thank you for the comment. I believe that we all understand the implied risk of our data getting hacked from third-party servers/systems nowadays. Every credit card and bank account you have shares the same risk. Paper checks have your account and routing number printed directly on them. Venmo is an extremely popular service and there will always be fringe cases of people’s accounts getting compromised, just as there will be with any other type of financial service. We don’t go into this in the Venmo review because it would be mostly conjecture to do so. However, from a user standpoint, we cover the controllable risks and precautions.

  • Diana Anderson

    BEWARE!!! My son recently transferred money from his Venmo account to his sisters Venmo account, which she then transferred to her bank account to help with her fall school expenses. All looked to be fine (quick and easy), until the money due in her account on a Monday, never showed up. After they both complained, he finally (read one week later) received a notice that his account had been frozen with a request for full financial data. He was not happy to give his personal financial information out, but, promptly complied with the request. After another week, they unfroze his account. The unfreezing was over a week and a half ago, and still neither of them have access to the money. He can’t take it back, and she cant get it out. She has sent multiple emails to Venmo, and they simply don’t reply. Finally, with my help, she filed a complaint with the BBB who contacted Venmo almost a week ago. Apparently, Venmo doesn’t respond to the BBB either, they are still waiting. It would have been so much easier to just have sent a check via snail mail. I will never do business with this company, and i’d advise you to pass as well.

    • Gabriel

      Same thing has happend to me. On September 27, my mother sent me funds for my rent after my squatter roommate was evicted. I haven’t heard anything from Venmo and now my rent will be late. My account is frozen and no one from Venmo has responded. After a roommate nightmare ended, I now have a Venmo nightmare to continue to make my life miserable. Makes me want to fly out to Venice, CA and find these people for taking my money hostage. My frustration level has already redlined.

      If you want to try Venmo, I suggest you try it first with a small transaction where neither party will need the money for 2 weeks. After a few successful tries, then you can increase the maximum. I think they froze my account because I requested the money sent into my bank account too quickly, even after Venmo had successfully verified my bank account.

  • Luis

    Venmo is no good. I tried to cash out weeks ago and this transaction is still pending to this day. Emailed them. Whole bunch of times and nothing yet. They deducted the bank account from the person who sent me the money,:yet the transfer to my bank account is still pending.

  • Susan

    HORRIBLE. HORRIBLE. HORRIBLE. Customer service is Email only……..things are being screwed up by Venmo because I cannot TALK to anyone. They have screwed up two people’s accounts now and won’t let either of us back on. Now they want my SSN…..I don’t think so!!

  • Grant Stern

    Venmo is a horrible company. They froze my account after a $1000 transfer for time sensitive tickets and went on Xmass vacation. I’ve already filed a complaint with the NY DFS and suggest you do the same, when they screw you, because inevitably, they will.

    • Kristen

      What happened after you involved NY DFS?
      They froze mine for a $1250 transfer as well and are not responding.


      Are you with Venmo? Learn how to resolve this complaint.

      • Grant Stern

        Nothing sadly. I did get my ticket situation fixed, but I lost $500 on the sale. Not cool.

      • Grant Stern

        Ironically, not a day after I replied, the NY DFS response arrived. NADA too.

  • joe mustang

    Venmo will freeze your account for no good reason. They froze my account, cancelled two transactions, and never notified me of this. When I finally got through to them by email (took weeks), they first stated they wanted additional identification, which I gladly sent them. Finally, I received an email from their fraud department telling me that the transactions seemed “business” in nature, and therefor raised all types of red flags. The transactions were in fact sent from a friend.

    Customer service is non-existent. They have no telephone number. And honestly, they seem to have a lot of bugs to work out. I will gladly pay the 3% that PayPal charges to save me the headache from having to deal with a low rate company. I guess it’s true that you get what you pay for.

    • keith harrinton

      how did this get resolved?

  • Nancy Giduck

    there are fraud problems with my account and it is now frozen…therefore I can not cancel the account…nor can I get anyone to respond to my e-mails…Venmo can ruin your credit and NEVER explain why! I will bring them down like a house of cards!

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Phillip Parker
Credit Card Processors, Money Transfer
3 min read
227 Comments
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