Contrary to popular belief, Authorize.net is not primarily a merchant account provider or a credit card processor. Instead, Authorize.net is what is known in the merchant services industry as a “payment gateway provider.” This means that the company provides software and applications that route credit card payments from the point of sale to the actual credit card processor. Payment gateway providers like Authorize.net are an additional but necessary service if a merchant wishes to use a virtual terminal, website shopping cart, or some mobile processing applications. In recent years, Authorize.net has added its own mobile phone processing app and virtual terminal to its stable of products. Authorize.net was founded in 1996 and acquired by CyberSource in 2007, and then both CyberSource and Authorize.net were acquired by Visa in 2010. Michael Walsh is the CEO of CyberSource, which is headquartered in San Francisco, California.
- Sales & Marketing: Authorize.net is partnered with a large number of resellers and has received some complaints about its sales practices.
- Costs & Contract: Authorize.net offers variable contract terms that depend on the reseller’s pricing for its payment gateway.
- Complaints & Service: Authorize.net has received more than 100 public complaints.
- BBB Rating: Authorize.net has an “A+” rating with the Better Business Bureau and has received 119 complaints in the past three years.
- Rates & Fees: How Merchants Got The Best Rates With Authorize.net