A Developer-Friendly Payment Processor
Founded in 2010, Stripe is a web application that allows merchants to accept credit card payments through their websites. The service ranks in the top three of our best merchant accounts for web developers, and its capabilities include recurring billing, accepting Bitcoin, and facilitating payments on marketplace-style platforms. Stripe is similar to Braintree Payment Solutions in that it does not charge any setup fees, monthly fees, or monthly minimum fees.
Is Stripe Holding Your Funds Right Now?
Thousands of merchants have had their payments frozen by Stripe. If you’re one of them, then you might find these resources helpful:
- How to Make Your Payment Processor Release Your Money
- How to Fight Chargebacks
- Best Merchant Accounts for Hard-To-Place Business Types
Headquartered in California
Interestingly, Stripe has also received investment capital from the founders of another competitor, PayPal. Stripe was founded by brothers John and Patrick Collison, and Patrick currently serves as the company’s CEO. Stripe’s headquarters can be found at 510 Townsend St, San Francisco, CA 94103.
Stripe Review Table of Contents
- Costs & Contract: Stripe offers a month-to-month contract with no early termination fees. The company charges a flat transaction fee and provides the option for interchange-plus pricing.
- Complaints & Service: Stripe has received more than 300 public complaints.
- BBB Rating: Stripe currently has an “A+” rating and 460 complaints and 112 reviews in the past 3 years. The company has been accredited by the Better Business Bureau since 2013.
- Sales & Marketing: Stripe does not hire independent sales representatives and has received only a few merchant complaints about its sales practices.
- Rates & Fees: How Merchants Avoid Fund Holds With Stripe.
492 Responses
I am a massage therapist, who offer CBD oil as one of my massage oils. CBD is not marijuana, also marijuana is 100% legal in my state.
Stripe deactivated my account after not even 30 minutes, because one of the oils I have listed. CBD is also legal in all fifty states.
I’m getting really tired of the puritanical, tyrannical payment processors and government entities who impose absolutely ridiculous and ludicrous laws and regulations on normal people.
I’ll just continue to use cashapp, since my use of CBD oil for my clients apparently is grounds for account termination with NO WARNING, and no recourse.
Hi Jessica, you might find our CBD Merchant Account Provider List helpful.
BEWARE OF LARGE HIDDEN FEES
We were excited to implement stripe.com in our site as they provide good APIs for software developers. The integration was smooth and we were up and running in a short time. Once we started using Stripe for credit card transactions, we quickly discovered a huge problem with their service. Here is what happened:
One of our clients accidentally double charged their credit card when they ordered one of our products. I am not sure how they did this, but they contacted us to report that they have a duplicate charge on their credit card statement. Of course we immediately refunded one of the charges via Stripe online console. This worked fine, but we noticed that Stripe did not refund us the 2.9% credit card transaction fee when the payment was refunded. In our case, this was a considerable $116 fee. When we contacted Stripe about this, they had a canned response that states that their policy is to keep your transaction fee even if the payment was refunded!
Think about this from a merchant point of view for a second. Not only you have to pay Stripe 2.9% of all sales you process via their service, but also you have to pay them 2.9% of sales you DID NOT make! Its not enough that you lost the sale, profit, and maybe shipping fee and got an open box as a result of the return / refund, but also you are getting penalize by Stripe for the refund!
Refunds are normal part of the credit card business, and for Stripe to penalize its client for it is outrageous. Other merchant accounts companies we used in the past did NOT do this. Rather, they refunded all the fees and only charged us $0.30 (30 cents) transaction fee for the refund. That was it. They did not keep 2.9% of the sale amount.
Needless to say, we are shopping for a different credit card processing company. We are totally disappointed with Stripe and the fact that we wasted so much of our time implemented their lousy service.
Stripe is terrible do not trust with your information they use a third part called. Sykes that allows anyone to work there even criminals. They the worst people to work for and good luck on getting support every is working from home and instead of responding to customer concerns there watching Netflix and smoking weed all day I would leave stripe today your information will be compromised
Waiting over a month for my $1500 nowhere insite , no replies to emails , no calls nothing DO NOT RECCOMEMD , DO NOT USE STRIPE
Stripe has the worst customer service that I’ve ever encountered. I chose to order their verifone and chipper readers after signing up with floral next. After receiving the products they refused to speak on a phone and insisted I needed an integration system that at the end of the day was not required. Furthermore, they sold me a verifone which is not even compatible with floral next. When I originally signed up with Stripe they assured me I’d be able to speak with someone with any customer service issues verse email. When I emailed my concerns about setting up my Stripe equipment this is the message I received.
“While I would love to jump on the phone and have a chat with you, currently myself and my team do not have the ability to accept or make phone calls, due to the nature of Terminal queries, as they tend to get complex quite quickly. I completely understand any frustrations this may cause, as I understand technical questions can be answered that much quicker over a phone call.”
I’ve decided to stay with my previous credit card processor and only use Stripe for a back up on the holidays.
Hey, if you’re looking to start a business or need to transfer money for the love of God please just NEVER use stripe. Spread the word. They don’t deserve to be open they can keep your money forever by law so please keep you and everyone you love safe and use anything else its not worth it I promise you.
I take this back I emailed the vice president and they refunded my money. Still not able to use stripe but hey got my 4140 US refunded !
NEVEE USE STRIPE! I been waiting so long for my money to clear ,and is not the first time,it doesn’t matter if it’s small amount or large amount,takes almost a month for you to have your money…no number to contact only vie chat or email. I’m tired, I will never use it again in my lifetime! Period!
Stripe are thieves. Avoid this service at all costs.
sed Stripe for 3 months. My product had only two prices, but Stripe’se hold-backs and amounts sent were completely random which made tracking amounts and bookkeeping a complete nightmare. The amounts were so random it was next to impossible to figure out if I was receiving what I should from them. Will never use them again.
Stripe is terrible
Stripe is terrible. I have used it for 2 separate companies and both times I have encountered issues. You can process regular payments every week for months, then suddenly they lock your account down and claim they need more information to verify your account. You oblige, jump through some hoops and expect to have your payout processed. But then they set those hoops on fire and expect you to jump through those if you want to see your money! How can a company possibly be fine processing the same payment week in, week out for 6 months, and then suddenly there are issues??? When you try to speak to support via email they decide to ignore you and show they have little care for your ability to pay your employees or keep your company operations running. I will definitely be taking my business elsewhere. I DO NOT recommend Stripe.
Stripe can hold 25% of money for 2 months on your first transactions. They notify you of this procedure AFTER you opend your account !
I had to open an account for the money transfers of a crowdfunded artistic project. I am still waiting for the missing 25% to finish it. No need to tell you that i pay interests right now on my credit card for that amount while they are probably doing interests on the money of thousands unadviced custumers like me…
I recommand anything elsa but Stripe
I booked a stay at a townhouse that used stripe as their payment processor. I’ve never used that credit card for anything else. The next day there were 3 charges that I did not authorize. Luckily capital one caught the 3rd one and alerted me. They declined that purchase, refunded one, and are investigating the last one. But the only way anyone could’ve gotten my credit card information was through Stripe. Now I have to go file a police report because they have a of sensitive information which is terrifying. Stripe obviously breeds fraud, stealing money from merchants and then trickles that down to the customer. One charge was for a fraudulent business that doesn’t even exist. I would stay away as a consumer and a merchant. If you have used them, keep an eye on your credit cards.
As a consumer I recommend any other service. I found a charge on my card that came from stripe. I reached out to see what it was for only to find it was for a gym in another country. Stripe recommend contacting the company directly, I emailed the only listed contact. . . And of course no response. Stripes response was essentially your SOL nothing we can do. How about looking into companies you allow to set up to make sure they are legit not just scams!
Stay away from Stripe;
1. If you have a startup company
2. If you are selling untangible goods like software, hosting etc.
3. If you will need to code to integrate (any business)
First of all they can suddenly freeze your account even if you have zero disputes,refund,charge-backs.
They are very unprofessional, they will review everything, approve and they suddenly cancel without any reason after you work a lot to integrate your sytem. And this interruptions will make you lose money, time and reputation.
You will think that we have something wrong so we encountered such issue with them. Clearly, No!. Any requested document were supplied and approved, our business model is very clear and there are millions of companies do what we do, we sell domain/hosting with a free shopping cart. This company is a Scam. They may not be for all types of businesses, but if you are one of above; they will be a SCAM for you. They are not startup friendly, they are not tech friendly. Very bad experience during this pandemic they damaged our business plan! Shame
Processed a few ten grands with Stripe over a few months and haven’t gotten burned yet. Hoping it stays that way.
Just wait. We got caught in that net as well. 6 months down the track, making the same regular payment every single week and BAM! They suddenly lockdown our account for no apparent reason. The hilarious thing is, it is my business partner’s credit card being charged to add funds to our company account. So they have locked down our money paid by us (not even charging a client or third party) and refuse to give it up. Support asked for a bunch of information which we provided so then they decided to dig up more info they require and have since just stopped responding. Be careful.
Hey there, I am not a business though I am or might after reading this, am signing up to a site that offers courses and they take payments from Stripe (never heard of them so started a search) and paypal, and I really don’t like them, so as being on the other side as a customer I am concerned by the written complaints how it might effect me. it is a bit confusing with the videos backing Stripe as a decent company and then reading the complaints. Makes me wonder if the people are being compensated somehow, just wondering. I will say your upfront with the negative experiences of your past customers.
Absolutely recommend staying away from Stripe. Their customer service is completely unapproachable, Most word of mouth is less than satisfactory, many glitches occur and quite frankly, there are just so many better competitors out there. Life is hard enough when things run relatively smooth. Do yourself a favor and steer clear of STRIPE !!
Hello,
I had a very bad experience with Stripe.com Payment Processor for my ecommerce business and would like to share it.
I started using Stripe as a payment processor for my ecommerce website On July 2020, and I made about $20K through their payment processor.
I have been providing them with all required tracking numbers and was handling customer service very well and all of a sudden they decided to deactivate my account
and put a hold on %100 of my money for 4 months.
So, I waited 4 months to get my money back which was supposed to be at December 2nd. 2020.
Since then, they’ve been postponing withdrawl EVERYDAY and I have been contacting them several times over email and they always get back with the automated replies!!
I changed my payment from automatic to manual, and whenever I click “Pay out to bank” they show a warning sign “Can not create payouts” and I have to contact support!!!
I will keep emailing them till I get my money back.
But, hope you guys stay away from them. I don’t recommend Stripe at all.
Thanks.
Kind regards
Same here. Stripe deactivated my account on December 14, 2020 and has frozen my 100% payments. I received an email from them saying that they refunded my customers but my customers have not received any refunds. No one has contacted me, I just keep getting automated responses that someone will contact me soon. DO NOT USE STRIPE!!!
Totally agree. STRIPE is a disaster !!
Worst company EVER!!!
I signed up for their CC and ACH services upon recommendation by my accounting software. The very first transaction had an issue that could have been resolved by a 10 minute conversation with a human being. THERE IS ABSOLUTLEY NO WAY TO CONTACT STRIPE except by email which returns you an automatic response indicating they will follow up within 24 hrs….THEY NEVER DO!!!
So over a month later and countless attempts to contact them INCLUDING BY A DETECTIVE WITH THE ALBUQUERQUE POLICE DEPT… There is still no resolution. Stripe is still holding on to nearly $10,000 of a customers payment…and the customer who thinks I have his payment has spent all that time completely trashing my reputation. DO NOT USE STRIPE!
I hosted a personal fundraiser on Facebook to help save my home from foreclosure.
Now Facebook and Stripe are giving me the run-around. They are not depositing my funds into my bank account.
They claim wrong account numbers etc, when I know it is correct (and was correct) I sent the proof, yet they are still not paying. I hear different excuses and they contradict themselves on the same msg thread.
I am at my wits end. I will lose my home bc of Facebook and Stripe.
$1800 from my family and friends GONE.
No we didn’t my cousin set up a fundraiser for our family on Facebook, Facebook uses stripe for payment. We raised 1665 dollars on the fundraiser we were thrilled bc we lost everything in the fire and thought that would help with finding a place. But the first payment of 1,222 dollars that was supposed to be deposited in to the account was never deposited. We only received 482 dollars of the 1665 we were supposed to receive and when we contacted stripe they had no clue how it happened stating it was probably something with our bank. I have copies of my bank statements and my cousins bc they tried to say it was deposited to my cousin’s then tried saying it was deposited into mine. It was never deposited into either. Bc of this we had to live with my cousin and her family for over a month. We had a hard time getting any clothes for my children bc we had to spend my husband’s checks on food. We had and they deposited the other payments slowly and only 90 dollars or so sometimes only 20 dollars every other or ever couple of days. I want the 1,222 dollars I was supposed to get. It’s not fair that we were already suffering in the position we were in but for them to ot pay us the money other people donated to us is ridiculous.
Ariel,
This article may help: How to Make a Payment Processor Release Your Funds.
-Phillip
ATTENTION. Stripe does NOT have the seller protection as PayPal does. The chargeback protection is a joke, which is not the seller protection. If the package is delivered, even signed by the buyer, the buyer can still claim an “item not received” case. And Stripe will charge you, the seller, the processing fee and you will lose the case, because the decision is done by the buyer’s credit card company. Stripe only forward “information”. There is No support or no help from the Stripe customer service. This is what they reply “Unfortunately, proving that the product was delivered is not enough in these cases, and you need specific evidence to show that the cardholder received it.” GOOD JOB. I pay the service fee, and my money is never undercover. I only received and lose two such cases. $500 were gone and the fraud took my items. Bye Stripe.
Harward,
This article should help: How to Fight Chargebacks and Win.
-Phillip
Payed for a Nintendo switch through this company and still have not received it!
I will never recommend stripe to anyone.
We are a small business with 0 chargeback for hundreds of transactions and stipe limited our account for 90 days, they say it’s because of the potential high risk of our business. We are selling kids toys, in which world is it considered as a high risk business
We talked to their support to explain that we are not considered as a high risk business i. Stripe’s policies but they don’t mind, after making such decision, they can’t restore the account and if no customer opens a dispute they may release our money in 45 days.
We are not the only company that got limited for no reason, there is a lot of connections who got the same problem in the same month.
No recommending them to anyone.
I’ve had my stripe account the same amount of time of website for storenvy 8years and now my store start getting high pay and then they shit down my account and hold 6,000$ in funds, please help. My loyal customers are gonna bash me. My goods are custom what can be done
Stripe customer support appears to be operated by robots overseas that have zero power or discretion to address customer complaints or processing issues. Obviously this policy starts at the top and let the small business owner beware as Stripe will get their fees regardless of whether a transaction is cancelled, reversed or rejected by the vendor or customer!
We are disgusted with Stripe and will be leaving their service as soon as we are paid all of our money. Every time we get a customer payment, we literally are waiting 10 to 12 days to get paid for it. They are only supposed to hold your money in reserve for 7 days, and that’s only after your very first customer transaction. We would never encourage anyone to use their services.
This post will help: Best E-Commerce Merchant Accounts
-Phillip
Shocking lack of concern for Fraud. Someone opened a merchant account in my name. Stripe does not care. They will not do anything.
So someone out there, is charging stolen credit cards in my name and they don’t care. My business is as risk and consumers and facing fraudulent charges on their credit card and Stripe will not even talk to me.
I think their actions are criminal.
This post will help: Best E-Commerce Merchant Accounts
-Phillip
As a small business owner, I will not recommend Stripe and possibly will rank it as the worst payment gateway we used. We are still trying to remedy the situation, no respond from Stripe, other than an account revisit. Look we understand, they have terms we (i.e merchants) need to follow, we had some refunds, we run a cleaning business. When we sign up for Stripe, we ran some customer via an interface which appeared well in our business. This company that provides software also recommended and only integrated with Stripe. A few weeks later, and Stripe disrupts our business by stopping all payments, revoking access and closing our account with the exception of the data on there. We quickly moved our clientele to our credit card terminal and former SaaS. When we needed to refund two clients that canceled before all of this, Stripe wasn’t there for us, not even via email. No respond anywhere and BBB has several, if not very common robot like responses from Stripe. On BBB you would find things like; “Stripe identified strong signals that the Complainant’s account was in violation of the Stripe Terms of Service.”They also quote things like their ToS, Agreements and such, many articles are not revised witin Stripe Legal Terms, some cut into things like risky businesses and then they provide lists of industries not accepted or restricted, but they worked with many. Stripe just doesn’t quite provide a policy in place that would give enough trust to small businesses. They’ve been hurt in the past by the lack of vetting and fraud control, that now they’re skeptical of everyone. Listen, we run a small cleaning business, zero bad customer reviews to data! They said we had unauthorized transactions and then admitted we really were to risky for them. A cleaning company too risky for a payment processor when was such a thing true? My staff and I, are preventing two of our biggest clients from leaving us after the disruption, because they won’t take anything but a refund to their card, we don’t expect anything from Stripe. But we think that they should stick to software startups and even them, these companies are simply to scare of Stripe.
This post will help: Best Merchant Accounts for Cleaning Services
-Phillip
The worst company I ever had to deal with, support team that gives wrongful information, full of mistakes and not synchronize with each other.
Stripe closed my account cause I login outside the USA, the company US LLC entity finished the form to get an account, the whole process was with their representatives, and everything was as they requested, they got all the forms.
They approved the account!
A few weeks later, after successful payment, they decided to close the account, with NO REASON.
My advice for you guys, STAY AWAY.
There are a lot I alternatives.
Only after they will lose a huge amount of costumers/businesses – maybe they will check themselves and stop acting like a scam company.
This post will help: Best E-Commerce Merchant Accounts
-Phillip
I’m actually a buyer for one of the fake/scam websites from shopify that using stripe for the payment site which I didn’t know that I was using their service. After I got scammed for $140 for a phone that I never received, I filed dispute for charge backs against actorsss.com, which by the way the site is closed already due to scam, Stripe protecting the charge back saying that I purchased a digital download and has been used ( they have no proof I made this purchased) also they describe actorsss.com as a medical service provider which doesn’t make sense of selling digital down load to me ( it’s not like they have video, audio or games in medical service ). Stripe also provide me with some kind a research on my info such as card #, ip address and cvv code on my card which all came out pass/true but on their merchant the address is fail because well it’s fake address, but then yet they still denied my charge backs and protecting the scammer.
SO BUYER !!! Beware when you see your payment is being handle by STRIPE !!!!
Stripe is beyond awful to deal with. They have held my account hostage for over 2 weeks demanding personal information relative to a business account. They verity the account is back up and running only to find another person has initiated another verification process. AVOID this service at all costs.
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
I have nothing positive to say about Stripe Inc as a company or payment processor. I am not sure how they are continuously allowed to scam people out of thousands of dollars without any repercussion. I attempted to utilize their payment platform service as a payment gateway for my consulting company and was met with abstract and nonsensical responses to my inquiries as well as zero resolution in regards to the whereabouts of the payments I received via Stripe Inc. I can only hope that they are made to answer for their wrongdoing and make reparation to the many who have lost time, money, dignity, and most importantly their customer relationships. If you are considering using Stripe Inc for anything at all, I strongly urge you to READ ALL OF THE FINE PRINT, TERMS AND CONDITIONS, ETC, READ EVERYTHING before beginning a relationship/partnership with this company. They have written in so many underhanded, backdoor, blanket statements that no matter how right you are as a Stripe patron, you will be wrong or in violation of something. They have really gone above and beyond to ensure that they are always “justified” in their sneaky actions. I am not bitter, but lesson learned. Guess you could say I earned my ‘stripes’ with Stripe Inc.
This post will help: Best E-Commerce Merchant Accounts
-Phillip
Stripe processed a credit card charge despite it having been deleted, cancelled and made unchargeable by the issuer of my card within a few minutes of the charge (b/c of a typo which increased the charge by factor of 100). I needed to file a dispute, and Stripe was contacted by my card issuer rather than the merchant, and Stripe told the issuer that it had properly processed the charge and provided the card info. This Merchant provided no method to contact them, and the website where the charge was made produced no info on the charged amount until it was actually handled by Stripe, who provided no info until the charge was handled – i.e. no review of the charge before implementing. This is a fraud – by enabling the Merchant to use Stripe as a shield against addressing what was plainly an erroneous unintended charge and would have been voided by any ethical or responsible merchant.,
We are shop owners and had two sales reversed by stripe for over £2500. We sent out parcels for Orders. But then then customers say the item is faulty. Stripe immediately reversed the payment even without checking with us first. We lost these 5 products and lost the money resulting in total of £4000 lost as we didn’t get the products back after the complaint was made. Stripe immediately takes a customers side and the retailer loses all this money. We have had enough of them and moving to new service. If you’re a retailer don’t use stripe they don’t care about you losing your products and losing your sale money.
We are honest reputable company Smithers of Stamford. It’s just shocking that stripe automatically takes the customer side and refunds without even giving us time to submit proof. One order was 3 months ago we disputed and we’ve sent over proof of shipping with DPD. We still did not get this money back. Be very aware of stripe if your a shop . The service is fraudulent sometimes.
Stripe say the customer is always right and don’t protect the retailer
This post will help: Best E-Commerce Merchant Accounts
-Phillip
Watch out! I signed on with Stripe so I could accept Euro payments for a conference we’re producing in Brussels. After 2 months, without warning, they cancelled the service claiming that they had reviewed our business and decided it was too high risk. I’ve been accepting credit cards for six years without problem. Going back to Authorize.net for now.
This post will help: Best Multi-Currency Merchant Accounts
-Phillip
AVOID AT ALL COSTS.
As I am writing this, I am currently looking for other payment-processors for my Shopify-store. It is astonishing that a company as serious as Shopify would ever recommend or have Stripe as one of their main payment-processors.
Stripe is an extremely unprofessional and unaccredited company. They have no customer-service phone line; and basically no phone of telecommunication. Most of their customer-service is automated (bots), and it is extremely difficult to find an actual representative (with experience) that is willing to investigate and help you with a particular case.
Recently, I received a dispute for ‘fraudulent’ order. An order of over $550.00 that was paid, handled, and successfully processed almost 3 months ago! How is it possible, that after 3 long months, and after their own ‘fraud-analysis’ (which Stripe does on every order you receive) was cleared, suddenly the order is marked as fraudulent? Instead of helping you with the case, they make you submit evidence (which I did, and I submitted irrefutable evidence), yet they still make you wait about 1-month for a response; in which almost, 80% or more (regardless of how professional your business is) the customer’s bank will deny the dispute and you will lose your hard-earned money.
What angers me the most, is that we emailed the customer, we shipped the order on time (perfect conditions, new item, boxed properly), and the customer never even communicated with us to let us know that there was something wrong with the order.
Stripe is unprofessional (and I would even argue that some of their activity is illegal). They immediately put their hands on my bank, without any right, after over 2 months of an order, which was not fraudulent was the customer claimed (according to Stripe’s own fraud-analysis mechanism), plus the customer’s shipping/billing-address matched perfectly, and the address was a medical-center (we sell medical/dental related products).
We will escalate this particular case with our bank, as we will not allow Stripe to illegally abuse their power and take our hard-earned money, especially then the customer has not even returned the product back to us. We will also eliminate Stripe immediately from our Shopify store.
I would advise anyone that is professional, and that has been selling online for years, to look for a better and more professional payment-processor. Stripe is an absolute joke of a company.
This post will help: Best E-Commerce Merchant Accounts
-Phillip
Charged $342 for a refunded purchase. Similar to a review below, one of our transactions was incorrectly processed with an extra digit ($xx,xxx but should have been $x,xxx). We immediately refunded the full amount to customer, yet Stripe is charging a $342 transaction fee and will not give us a break on the fee.
We are an early stage business and $342 represents our profit on this job. Stripe has raised upwards of $785 million, yet they can’t offer flexibility for customers that are attempting to get off the ground and that made an honest mistake.
Poor business practice and a disappointing experience.
This post will help: Best Payment Processors for Great Customer Service
-Phillip
I have had a similar, if not exactly the same experience with this company. They have held over $1800 of money due me from services rendered to clients in health care, claiming that they can not support my business, as it is in violation of the terms of service. If that is the case, why did you accept the funds to begin with? Why did you approve the account in the first place? The fact that they’ve held this money *for over two years* is unfathomable, and while I have been tolerant and resisting the urge to sue, they haven’t left me a choice. What they HAVE done is leave me in a terrible position of having to take them to court. It is the only recourse I feel like I have left, having exhausted every other avenue of recovery. I can not warn more strongly against doing business with Stripe – they can and will change their mind about the status of your account, and they will steal your money, as they are trying to mine…CAVEAT EMPTOR!
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
RUN AWAY FROM THEM! I’ve been having fraudulent transactions for the past months. I contacted Stripe to inquire about their fraud protection services and if there was anything other than my manual internal processes to avoid frauds. They responded that they have done everything on their side to avoid it and there was no further action from me to be taken. I’ve kept a closer look on every order and although Stripe judges transactions as safe many of them are not. I’ve researched and spoke with the Stripe rep which security measures they take and it turns out that they don’t do many of the standard checks. This has cost me 20K and now I get an email that I have 5 days to leave them and choose a different payment gateway as my risk level is too high. Also, 2 of those 5 days are Sat and Sun when everyone is closed and can’t help you with anything. It’s funny how we need to pay for their poor service.
This post will help: Best High Risk Merchant Accounts
-Phillip
Charged us $374 in fees for a refunded purchase, human error caused one too many zeros when putting a card through. We refunded it to the customer immediately but we were still charged an insane fee for money we didn’t even make. Several phone calls and emails later and we just keep getting the same 2 lame (and conflicting) answers. “They changed the policy a years ago, if we had been there longer we wouldn’t be charged the fee”. And “there’s no way to avoid this fee because it cost them so much to process the charge”. If you are human and may ever possibly type something incorrectly, AVOID THIS COMPANY! Use SQUARE instead. Same price, much better customer service and no fee on refunded charges.
This post will help: Best E-Commerce Merchant Accounts
I started using Stripe a couple of months ago and everything has been great. It wasn’t until my business partner and I tried to switch the account we wanted to receive funds in. From there it went down hill. They wanted to verify something’s and we didn’t mind the verification thatvis a good thing but they dragged this process out for weeks. Everything they asked including me being the sole business owner had to turn it over in my partners name. I did just to collect funds from my business that had been made already by me. They held over $700 of my my money. The biggest thing for me is they did all communication through email. They never picked up the phone. There is no phone number on any of their sites or information. I asked repeatedly in the long threads of emails could someone call me and they refused multiple times. Finally, after they moved my funds back for my payout at least for the 10th time. I was going to call my lawyer for him to get involved and they sent an email saying someone was going to call me. I am beyond exhausted from this situation and I had to find another way to collect payments so they would hold anymore of my financials coming in. If you can don’t use this company.
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
Do not do business with this company. It does not offer any kind of protection against fraud. If someone buys from you with fraudulent information or if a customer decides to initiate a dispute for no reason, you will 100% lose your money without any say in it.
This post will help: How to Fight Chargebacks and Win
-Phillip
Stripe is a SCAM.
Your funds are held at their discretion…to prop up their cash flow.
Oh why am I so culable
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
i am dealing with this exact situation with them multiple times ive been in conversations with their “tech support” been told what i need to do only to find out months later… “oh you’ll have to check back later in a few more months”. ill bet they make everyone wait their 7 day waiting period for funds that takes more than 10 days sometimes!! so frustrated with this company and their never ending in changing for rules!
This post will help: Best E-Commerce Merchant Accounts
-Phillip
Be aware of stripe they seem like a big scam.
stay away from Stripe, stripe.com is a big scam big fraud company, they have a nice trick to keep their business with high credit score.
they dont answer support unless its convenient to them, and they will hold your money for few months without any way of you controlling it.
they are now holding 20,000 USD, saying my customer disputed 1000 usd deal 4 months ago, which never happened, my customer and his bank never made a dispute for this.
for 2 weeks the havent replied to me, while i try to contact them endlessly.
they dont provide any proof of claimed dispute, and if they do answer my emails, the only say that they are transferring me to the appropriate person.
they waited 4 months untill I had a nice amount of money coming in so they can hold it for no reason, they are horrible, they dont care for their customers, I need this money urgently for my daily use, for my family, and for my business.
I wish there was something to do about this.
anyway I suggest anyone who thinks about using their services, stay the hell away from them, the experience is horrible.
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
I’d rather sew my face to the carpet. Absolute garbage. They use other platforms to become your merchant services on the slick by engaging your client and encourages them to pay through stripe.com. They make it seem simple for the client to pay. But the user doesn’t get informed that the transaction takes 7-10 days for your first transaction. Until after his account has been activated
In other words I worked and billed a client on 6-26 it’s now 7-3 and I’m not scheduled to have the money ( less the fee) until 7-8 or 9.
To be fair this is a one time thing they say the next time it should only take two days I don’t like the word should and I can’t trust this company now after what they did with my first experience as I spent three hours on the phone trying to get the payment to go through
And if I refund my clients payment at this point they still charge me the fee and it will take 14 days to refund her charge. So you’re screwed into using this swindling app once at least… and hopefully like me, never again.
This post will help: Best Merchant Accounts for Plumbers
-Phillip
We have had the worst experience with Stripe than we have experienced with any other company.
In April 2019, Stripe held payments from a customer only to return it without our knowledge. The customer refused to resubmit another payment at that time.
However on June 6, 2019 the customer went into his email, found the old invoice and paid.
To this date, June 25, 2019, Stripe still has not released the payment.
Numerous emails and phone calls have not helped.
We were asked to verify, our business website, This was done.
We re then asked to send a copy of the invoice, This was done.
We were then asked to send documentation of services that we provide,
This was done.
We were then asked to verify the owner of the company by uploading a government issued id, with personal information . This was also done.
They are Still holding the payment without a legitimate reason.
Had we known that this was a common practice of Stripe,, we would NEVER have signed up.
I
n the meantime, they have colledted their fees but have not provided any service. My advice to ANY business that maybe considering Stripe is DO NOT. You will regret it.
This post will help: Best Healthcare Merchant Accounts
-Phillip
I own a gourmet food, wine, and liquor store. I had an amazingly bad experience with Stripe. They sent me an email on April 12 telling me they were closing my account because I fall outside of their guidelines to avoid business with high risk accounts. After first claiming the problem was that I sold liquor, they apologized for the mistake since I don’t sell it online. Then they decided again that I was a bad risk because I sell cigars. Before all of this started, a customer bought a gift basket using Stripe. This was on April 10. I received confirmation of the customer’s payment from Stripe, and delivered the gift basket. Two days later they sent me the cancellation notice, refunded the money to the customer, and charged me back for the cost. Now they say it is my problem to go back to the customer for the money. Stay away from these disorganized, incompetent, unfair fools!
This post will help: Best Online Tobacco Merchant Accounts
-Phillip
Stripe is currently holding for about a month now for no reason. I just filed a complain with the New York Attorney General office
I no longer use their services
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
We signed up for STRIPE last December and have processed over $82,000 in charges with no real problems. A few weeks ago we had a customer submit a chargeback for $275, which was a small part of an over $3000 charge. The issue was mainly confusion on the customer’s part and instead of reaching out to us intially, he just disputed part of the charge with his credit card. When we received notice, we reached out to the customer, clarified the issue and since we had more work to do, the customer asked if he could just pay us for the disputed amount when we came out. We agreed so we let the chargeback go through. Shortly thereafter, Stripe, without any notice whatsover started withholding 24% of each charge. By the time we realized it, they had withheld approximately $4000. When questioned, they were totally unsympathetic and claimed it was their right and they would not release the funds for 6 weeks. I’ve been in business for 18 years and have had probably 2 chargebacks during that time, one for $30 and this one for $275. No amount of communication has worked with Stripe. I even asked about cancelling my account to get my money and no matter what they will not release for 6 weeks and now they’ve sent email that indicates that they may extend the hold. I would urge any company to NOT DO BUSINESS with them.
This post will help: Best Merchant Accounts for Contractors
-Phillip
Stripe is full of crap. They stole our money saying we have to show them proof of being allowed to sell the items we currently sell. When we showed them proof they came up with another excuse to hold our money. Lori at the company stopped answering emails and no way of contacting them by phone. They are THEIVES! Warning to all, don’t mess with this company if you want to stay in business.
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
Awful. I signed up with them through GoDaddy a year ago and now, all of a sudden, they need a photo ID to verify my account. I told them I don’t have a current photo ID. After many emails back and forth I was told to provide them with a BIRTH CERTIFICATE and a current utility bill. Got another email from them after I provided that (thinking this company was a valid one) and was told that wasn’t good enough. If I didn’t have a valid photo ID could I provide someone else’s that works here. Seriously??? I’m going to ask an employee to verify my business? Why don’t these idiots check with the state that I’m registered with to verify that I’m legit? BTW, they are holding a $27.12 payment from me because of the lack of my photo ID. I am livid beyond belief with them and even madder at myself for providing personal info like that to this company. I don’t trust them at all and fully expect that I will be fighting a long time to get that payment into my checking account. I will be writing to the BBB and even, possibly, the Attorney General. Something is definitely wrong with this company.
This post will help: Best E-Commerce Merchant Accounts
-Phillip
We have been using stripe for some time now with over $500,000.00 in transactions to date. I noticed that other merchants had cheaper fees and I asked them if they were willing to decrease our fee. In one email they essentially said they would only consider it if we do over 100K per month and wished us the best going with another company. They do not care about any of their customers and I am glad we stopped using them.
This post will help: Best E-Commerce Merchant Accounts
-Phillip
Everything was going well at first. My first payment was transferred to my account within a week. However, I never received my second payment which was paid on March 13. It is now May 23. I have been reaching out to their support team, but no one has helped me in any way. I just want my payment so I can be done with stripe. 0/10. Would not recommend.
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
I was using stripe and collect for stripe for POS, and the refunded half of my sales one day. The customers just got their money back immediately and I had no way to contact them to get the sale rang in again. Stripe says it isn’t their fault, there is almost no way to get in touch with collect for Stripe. They have a contact us button on the website, which I had to finally threaten them before I got a response. When I did they claimed they had been emailing me and it must have gone to spam, which it didn’t. After several weeks, and me harassing them, I finally got an email saying it was a faulty reader so they offered to send me a new reader. I don’t want a reader, I want my money back. They won’t offer me anything except to replace or refund the reader. I don’t want to use this company anymore, and I am just out the sales which were half of my sales for the day. TERRIBLE COMPANY AND CUSTOMER SERVICE!!! DO NOT USE THEM, IT ISN’T WORTH IT!
This post will help: Best Merchant Accounts for Great Customer Service
-Phillip
They cancel for no reason and keep your money for 90 days. Worst ever.
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
After multiple months of sales, I get an email from Stripe saying that my website is high risk and I need reseller authorization from the brands. Like I am going to be able to get an approval from Chanel, Hermes, or even Nike? All of my money with them, held indefinitely! I cannot believe the ethics of this company. Let me ask this, if my business was flagged, why did they accept all the customer transactions instead of just declining them! Shady!
This post will help: Best Merchant Accounts for High Risk
-Phillip
These guys worst ever pretty simple customer service not good luck with them
This post will help: Best E-Commerce Merchant Accounts
-Phillip
Worst company I have ever dealt with by FAR! They are still holding my money from a client of mine trying to order her product. They have no phone support so emails take forever to get responded to. They want me to send an itemized invoice so they can see what the transaction is for. I am not happy my client is not happy. They do not help you whatsoever when you do get a hold of them. Stay away!!!
Related Post: Why Credit Card Processors Hold Funds
I too foolishly signed up for Stripe, as a client requested click to pay by email to pay me for the services I carried out for them.
After a lengthy conversation with support via live chat about verifying my account: I did everything they recommended and my account was verified.
That very same day, yesterday, I sent out a click to pay invoice to my client, and they paid it right away. After processing the payment, and deducting their fees, I get the following email form Stripe the same day:
“Thanks for using Stripe!
Unfortunately, it looks like your website, or a previous business you were associated with, is listed on MATCH or another terminated merchant file operated by the card networks. In this situation, we will not be able to continue accepting charges on your Stripe account.
We completely understand how frustrating this situation can be. If you’d like to try to remove this block, you will need to reach out to your previous processors to check why your business was placed on this list and if removal from the list is possible. While we’d love to be able to directly help you sort this out, we unfortunately don’t have any additional information about why individual businesses are added.”
Very strange as I don’t have a website, and being as though this is a brand new account, I’m not sure where “previous businesses I was associated with” has to do with it. Regarding other processors, I use Payoneer and Transferwise, and both accounts are in good standing
I am a freelancer that bills clients once I have completed the work they hired me to do; I have no physical products, so callbacks would not be an issue, neither would risk.
How could Stripe possibly know what previous clients I was associated with, as I have only ever billed one through Stripe?.
As everyone is saying here, Stripe is nothing more than a legalised scam, and I guess they will keep onto my funds???
I may try and do a refund to my client if thats possible, but they will probably make that impossible .
Again, as is the case with everyone else here, live chat or calls are no longer available to me.
All this after 1 day, and 1 legitimate transaction.
I’m sure that if everyone here that has been scammed, contacted a law firm as a group, we could stop these thieves from stealing our money.
To say I am disappointed is an understatement
This post will help: Best Merchant Accounts for TMF/MATCH Merchants
-Phillip
Hard to understand why this payment methodology exists. 12 days so far and still don’t have money from a credit card payment to an invoice and a 2% charge.
And the whole thing happened without my knowledge through an accounting package. If not a con, then certainly a rort.
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
Don’t use this company, the dispute and fraud team are out to fraud you. There was a fraudulent charge and their response was that it was my duty to read over the site to make sure I wouldn’t get scammed. Now we have to pay the scam charge plus fees, for something they didn’t catch on time.
This post will help: How to Fight Chargebacks and Win
-Phillip
I cannot stand these people. Among many, many issues I have there are thousands of dollars in hidden fees, pay special attention to “Connect” fees. To figure out what they are charging you requires downloading a custom file, creating a spreadsheet and applying a formula yourself. If you try to get support to explain their fees they will ask you what report you are looking at. Since it is one you created yourself (using their data) the support agent will say they can’t find it and ask for a screen grab. Then they will say that looks like it isn’t their data, if you can provide a screen grab of a stripe report they will gladly look into it. Eventually they’ll tell you how to build the report you already sent them.
You will also lose any dispute the customer or bank decides not to pay, plus the processing fee, plus $15 per transaction, even if you can prove beyond a shadow of a doubt you provided the service. Plan on spending $21 for a lot of returned $6 charges.
No matter what they say it will be at least a week before you receive any payments in your account. “Two business days” means after 8pm two days later, which is actually three business days. Then at least two days to receive their uniquely slow ach deposit. That’s a week in English.
Do not use them. They use every trick in the book to slow pay and overcharge and will use the very polite “non-answer answer” routine until you go away.
These people are among the most infuriating people to deal with I have ever encountered and I strongly encourage anyone to look elsewhere for this service.
This post will help: How to Fight Chargebacks and Win
-Phillip
I did a transaction with Stripe over 10 days ago. They’ve held my money and have asked for my LinkedIn profile, my Invoice to show I paid the manufacture for the product, and the front and back of my driver’s license. I own an LLC and gave them that info ahead of time, prior to them asking for everything else. I should never have been subjected to giving them anything but perhaps the paid invoice, but I gave them everything they asked for, and now, no response. I’ve emailed several times now, and still no response. They were initially being responsive, asking for more information, and each time I gave it to them, the next email was asking for something else. When I asked them for live support, they said there isn’t any. When I asked for the CEO, they said they couldn’t give that info out, and now, no response at all. They couldn’t even give their last name or email, just [email protected]. I reviewed the BBB and realized they have hundreds of complaints, just like mine. I have zero complaints filed against my company. This is class action lawsuit worthy.
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
We launched a campaign on Fundly and on the day we opened with the radio show promoting the campaign we had an influx of donations. Stripe immediately shut down our campaign and said it was fraudulent. They refuse to do business with a grassroots organization. We didn’t even get a phone call. It was one email. The worst customer service ever.
This post will help: Best Merchant Accounts for Great Customer Service
-Phillip
I used them to charge cards. One day I get a notification from them that they can’t put the funds into my bank account. Since my tax id doesn’t match to my name. So I called them up and asked them if they can try to match it again. They said they’re going to try and call me back.
A few hours later I get a call from them saying that it still doesn’t match. I asked them if that’s the case they should please refund it to my customer. They said ok. Keep in mind that I never received the money in my bank account.
Two days later I see Stripe taking money out of my account. I called them up to ask why they took out money from my bank account that they never put into my account. The representative said he’ll put me on hold to verify why it happened. After a few minutes, he comes back on the line and he says that he verified it and he’ll tell the supervisor to call me back to issue a refund.
Guess what he never called me. So I called back numerous times and I received the same answer again and again. Passed a few days and still no call. Frustrated I call them again to ask what happened why the supervisor never called me back. The representative replies I don’t know who told you that but the supervisor never calls back. It went back and forth another few times on the telephone and they simply refused to give me my money back.
Please for your own good. Stay away!!!
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
I had received payment through an invoice and immediately refunded it as it would take too long to transfer , they charged me 90$ for literally nothing .
This post will help: Best Merchant Accounts for Online Invoicing
-Phillip
Do not use this merchant processor. Froze our funds without even one chargeback and now can not even make contact with them and they have 9K of my business funds. May need to reach out to an attorney next but wow what a pain
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
Criminal company ! Will allow fraudulent cards to be process over and over again until approved us to then send the product and stripe to then remove the funds from our account and charge us a processing fee. Out of poacher for the sale of the product, we lose the item and then they hit us up with a processing fee for one last slap in the face after being fraudulently ripped off because they accepted the card
This post will help: Best Merchant Accounts for High Risk of Chargebacks
-Phillip
They made me wait for 15 days to receive my first payment. They said it would take 7 but they lied.
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
Upon setting up a new dropshipping website I decided to try out Stripe, because I planned to sell wholesale as well. This would have made it easy to keep this company financial records together. Some of the products I sell are lighters, so when I imported a vendors catalog in I was flagged for Marijuana… I attempted to reach out to customer services and 4 of their reps sent me the same copy/pasted email stating my account was terminated. I specifically told each person that it happened because I imported this vendors full catalog (I removed all of the products in question and even removed stripe from that website). However, they still categorized me and kept repeting — However while we’d truly love to help, unfortunately we aren’t able to provide our service to any cannabis related businesses at the moment. We need to work within some fairly strict limitations on the type of businesses we can work with, and this business type is sadly on the excluded list. While I understand that you’re not selling actual cannabis products, I’m afraid we sometimes need to be extremely conservative and have decided not to work with any business related to marijuana in any way. — Go somewhere else if you are planning on dropshipping as even importing a vendors catalog can get your account terminated instantly. No ability to talk to anyone. Horrible cusomer service and worst of all they don’t care about you.
This post will help: Marijuana Merchant Accounts
– Phillip
BEWARE! UNPROFESSIONAL, POOR CUSTOMER SERVICE, STEALING FUNDS. I wish I had read more reviews before I signed on to use Stripe for my small business. I have used Stripe now for almost 3 years…2 years and 29 days too long. The first 2 years my business was growing. Now I am at full capacity and realize things are not adding up.
The 1099 they sent me does not at all match bank deposits. There was approximately $6,000 missing. I got in touch with Stripe via email to investigate this discrepancy and kept receiving inconsistent responses from many different people. I requested how much I paid in fees in 2018 for tax purposes. Stripe’s response was “They cannot provide this.” First RED flag. I demanded to hear from a supervisor- to call me. NO supervisor called. Second RED flag.
Finally someone emailed me and sent me on a wild goose chase to try and explain the missing charges and fees. ..which resulted in no explanation.
Each time I contact stripe I receive a different person with a different explanation. Third RED flag.
This company will not provide phone service when there are questions or problems…only email. Fourth RED flag.
This company employees people who are not qualified in billing credit card knowledge.
This company does not care one bit about a dissatisfied customer and has no desire to resolve customer’s problem.
This company provides extremely poor customer service. They refuse to use the telephone for communication. They return customer’s email days and weeks later.
This company refuses to provide information about their fees they charge customers for their service.
This company returns emails that imply inappropriate statements such as “Roses are Red Violets are Blue” as if we are communicating with a second grader. Truth be known….we are. The performance I have seen from this company appears to be one ran by school age kids from their garage.
I am currently in process of stopping all transactions with Stripe. I will be filing complaint with BBB as well as Federal Trade Commission and also be taking legal action to retrieve my missing $6,000.
Anyone reading this review…STAY AWAY from this company. Hopefully on a Federal level they can read all the reviews and complaints and SHUT DOWN this company.
This post will help: How to Make Your Payment Processor Release Your Money
– Phillip
I found them to be dly crooks . I cannot stress thus enough. Please stay well away from them especially if you are using Invoice Simple. They piggy back onto the invoice as a payment method without you knowing! They then tske the money then try to use the fact they have your money to force you to accept the terms and conditions of their account. I can back all this up with evidence. They even admitted thry should not of taken it!!! Then try it on with me. Total crooks as i am concerned! Please do not use them
This post will help: Best Merchant Accounts for Electronic Invoicing
– Phillip
I work for Wacker Neuson, we are a global company with offices in most of the countries. We decided to give Stripe a go as an alternative payment processor. The first two payments from two clients went on without any kind of problems but after 3 days, Stripe sent us an email stating that one of the charge was fraudulent. Of course this is a big lie, there is no such thing. Now the account is blocked and God knows what will happen to the money. The way I see it, there are no humans there to look at the accounts, just a flawed system that does whatever it wants to do. The human factor is gone and all you get are automated responses that don’t have anything to do with the real problem. I am surprised about how bad this company really is. Any other company is glad to work with a company like Wacker Nueson but not Stripe, or may I say, Stripe A.I.
This post will help: Best Merchant Accounts for Equipment Rental
– Phillip
Please stay away from Stripe. I am a small business and have been using Stripe for a couple of years. For no reason at all, Stripe decided to take money out of my account on three separate occasions over the past 40 days in excess of $4,150. Stripe will not explain why they are taking my money. Even my bank agrees they are wrong and has put a stop payment against Stripe from debiting my account. Filed a complaint with the Better Business Bureau. Stripe’s response is that my complaint is baseless. Complete rip off company. Stay far away.
This post will help: Best Pet Supply Merchant Accounts
– Phillip
Our corporate company which is a also IPO traded.
Did business with stripe for 3 days we did 2 transactions totaling $6,000
Then we get a email stating they need all this info on our corporate company and invoices.
We sent that plus all of our tax licences and business licenses.
And our articles of incorporation.
Now we cant get ahold of anyone there.
We called them on 01/30/2019 and stated that if our company’s funds was not released we would pursue criminal Charges against the CEO,
We was told by the rep. That their colleague was looking into it , please hold , then they hung up on us.
FYI This company has been under a Federal investigation by the FBI cyber criminal investigations team in California for 3 years and is Currently under investigation by the FTC .
If your company has had funds not released call the FBI field office in San Francisco, CA.
They are aware of the situation and will take a report.
Our company has now as of 01/02/2019 has now filed a multi million dollar lawsuit against Stripe.
And have filed criminal Charges against the CEO of stripe that they are not a licensed financial institution or are they licensed to handle funds over the Internet.
They are not Bonded or insured.
They are also not a corporation.
They are a LLC.
They are not approved or insured by FDIC.
If you would like to join the suit contact us at…..
[REDACTED – ed.]
This post will help: How to Report Bad Credit Card Processors
– Phillip
Worst company ever, we did not even know Stripe.com when we got alerted by a victim and realized that our web site and business was used to open a fraudgelent account and charge credit cards of these innocent people, we immediately notified Stripe and did a lot to stop this person from hurting us and others including research without Stripe’s help, of course, and was able to work with the bank this person also opened an account with to close that account so at least he/she can not further damage others any more. However, after 6 months, Strip chose to ignore our reporting, leave the account open and then started to harass us saying our account is negative, etc. I probably sent more than 10 emails to them and got no where so decided the only way to help to protect my company and others is through writing this review. Worst worst experiences ever.
This post will help: Best Merchant Accounts for Manufacturers
– Phillip
Stripe is a horrible company. Do not entangled your small business with them. I am a recent small business owner who just started literally a few months ago. After the few sales that we have acquired through e-commerce we find there is no fraud protection through this company. They will just process your payments in order to refund and receive their $15 cap. They hinder the small business owner from achieving. This has been the worst experience…!!!
This post will help: Best Merchant Accounts for New Businesses
– Phillip
looks like a scam company. no phone access at all. all request not answered or suggesting red their FAQ.
holding money for no reason and no answers for request.
STAY AWAY!!!!
From The Editor
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Not recommend use stripe this rubbish company,
Maybe there is such a large-scale company that will not even provide the address and phone number. Everything is mysterious. The founder has established a scam.
I can only say that they are a deceiving company. I have $2,000 in funds locked by them. Because I am a hotel tour booking business, I think it is risky to cancel all my transactions, but the money has not been returned.
They can’t explain the problems, they don’t return to the credit card, and they don’t have payout to my bank account. I have sent more than 20 emails. They have more than 10 CS to follow up, but each one says it will be handed over to others Colleagues follow up
I have been waiting for 2 months from October, there is still no news.
From The Editor
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Take them to Small claim court
From The Editor
This Post Might Help: How to Make Your Payment Processor Release Your Money
I have used Stripe twice to pay my orthodontist. The process is NOT TRANSPARENT. Email addresses are required to complete payment, but no notification is sent of successful (or not) completion of transaction. The orthodontist’ staff says it takes about two weeks for payment to be posted to their account.
I recommended they switch to PayPal.
From The Editor
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Horrible company no customer service , no fraud protection for businesses
From The Editor
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For six months I been waiting to get paid for a transaction of my Batana products and this is really unprofessional now that wells Fargo is involved maybe a good attorney can help all us folks get theit mine is only 100 but too much time for small business to wait for their funds. Can some help me?
From The Editor
This Post Might Help: How to Make Your Payment Processor Release Your Money
I’m a small business owner too and I HATE STRIPE! What company doesn’t have a phone number? Even PayPal does! They keep pushing my “pay out” date further and further smh I hope I don’t have to get lawyers involved but I will
This post will help: Best E-Commerce Merchant Accounts
– Phillip
Our account is under baseless review. They are equating us with remote india-based technical scam companies like iYogi.
No charge-backs and no complaints. They are threatening to shut us down in 5 days. We have hundreds of customer entries and cards on file. This will take a month for proper migration to another system. Stay away. Worst customer service experience ever. Dishonest. Unprofessional. We will likely sue for damages in this baseless expedition.
They claim to have phone support—another lie. Even when you’re logged in, you’re stuck with a submission form and no one gets back with you in a timely manner.
Waste. Go to spot on!
From The Editor
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Like many others, I tried to use Stripe to process payments for my short term rental business. After one failed payment that was declined due to the customer having insufficient funds, instead of waiting for me to resolve it, Stripe decided to immediately lock out services on my account.
I contacted Stripe support multiple times, explaining in detail what happened from my point of view, and each time they responded with a generic copy-and-paste that did not relate to any of my specifics, and insisted that my business was too “high risk” for them to provide services. I call shenanigans on that as I know for a fact numerous other short term rentals use Stripe and they’ve partnered with multiple channel managers.
On my most recent communication with Stripe, I asked that even if they couldn’t restore services to my account, at least GIVE ME AN EXPLANATION why they’ve locked me out. But no, their response to that was word for word the same generic tripe they used previously, and completely ignored my requests. They couldn’t be bothered with my problem and decided it’s easier to cut me off.
Your mileage may vary, and you may never run into the problems I did, and if so that’s great, but I would caution any new users that your experience with Stripe might come to a grinding halt at any moment with you none the wiser about what you did wrong.
From The Editor
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Big scam !! Watch out !!
2 same sites, same products, other language, just on another domain, 1 was accepted, 1 was rejected because in violation of their conditions. They don’t even have plugins …..
They let you test, which takes hours and then …….
From The Editor
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As a business owner, I cannot recommend Stripe services. I had a customer who signed a contract for an event with my business. He made several non refundable payments which included a $100 and $600 payment. After several months, he tried to cancel the event and get past payments. He was informed that the monies were not refundable. He contacted Stripe and claimed thst he did not make the charges. We provided contract and all information by email to Stripe to support that he did, and we had a contract and terms. For several weeks, we had no response from Stripe. No Stripe made any contact and I could not reach anybody. After almost 2 months, Stripe determined that we keep the $100 and that they would refund the $600 payment, and thus SIDED WITH FRAUD. How can this be the same person? It’s either he is doing business with us or not. Stripe is a company with a lazy investigation method, lazy attitude and policy that cost me $600.00 It is unfortunate I have to rely on Stripe to collect our payments but intend to find other ways. My recommendation to other business owners is to look elsewhere for electronic payment services especially if you do large payments. We have had payments of $7000. Can you imagine loosing that? Let me say that the small annual savings you get with Stripe is not worth loosing so much money. I intend to pursue this matter some more, perhaps in court.
From The Editor
This Post Might Help: Best E-Commerce Merchant Accounts
This has been the worst company experience that I have ever endured. This company is holding thousands of dollars for a consecutive amount of months. We have contacted stripe via email over 10 times, only receiving one semi helpful response, that still did not solve the issue of the funds that they are withholding from us. I was told I would get a helpful response within 24-48 hours. It has now been 120 hours and the funds are STILL ON HOLD. I have also called this company several times, receiving the same scripted response from their team. I asked to speak to manager and was given a horrible attitude and no help. They have now blocked their customer service reps from accessing our account, so they are unable to help us over the phone. DO NOT USE THE STRIPE PLATFORM!!! THEY WILL HOLD YOUR MONEY AND SEND YOU ON A GOOSE CHASE TO FURTHER HOLD YOUR FUNDS. If I could leave 0 stars, I would.
From The Editor
This Post Might Help: How to Make Your Payment Processor Release Your Money
Worst payment platform ever. They kept my money for 2 business days when Square pays overnight. They also don’t refund your fees paid when you refund a customer. This makes them a total ripoff. Why pay a lot, lose interest on your money and get ripped off every time you refund a payment? Avoid them… you can do better.
From The Editor
This Post Might Help: Best E-Commerce Platforms
I did not even know I was dealing with this company until all of a sudden each month I am getting a charges on my VISA that has been processed by them for a company that I have never even dealt with! Their customer service is really non-existent. Finally after going back and forth for 3 days with them and them blaming VISA – VISA has informed me that they will issue me a new card to stop these charges from going into my account. Until all of this happened I had never heard of the company and now that I know more about the company, its owners and how it is run I will make dam sure that any com[pany or business I deal with never uses them!
I honestly wondered if my interactions with them were a prank.
Stripe held onto $437 through several exchanges by telling me that I had broken their rules using Stripe to power a raffle. Meanwhile, they are the only payment option available on RaffleRiver.com.
They were not rude to me during our interactions. More like, they kept telling me things and asking for things that were so unacceptable, I kept wondering if someone was playing a prank.
If you want to use Stripe to power event registration / ticket purchasing, they do several insane things:
1) They hold onto a percentage of your sales indefinitely for “dispute resolution” purposes
2) They make you provide your contract with your event venue, and any contracts you have with other suppliers
But they bury both of these things in the red tape, and they don’t have a “You can’t move forward unless you provide…” function. They wait until they have your money and then they make you jump through hoops.
I closed my account after I got my final transfer and I’m happy to be gone.
From The Editor
This Post Might Help: Best E-Commerce Merchant Accounts
If you need your money fast DO NOT use this company, they held our money so they can make payroll.
From The Editor
This Post Might Help: Best E-Commerce Platforms
STAY AWAY FROM STRIPE… You start processing with them then they hold your money Like another looser of company called Paypal.. CUSTOMER SUPPORT SUCKS WITH STRIPE… You Been Warned
From The Editor
This Post Might Help: Best E-Commerce Merchant Accounts
Horrible company to do business with. Very difficult to work with. Stay away, you will waste your time and money dealing with their complete incompetence.
From The Editor
This Post Might Help: Best E-Commerce Merchant Accounts
I only use stripe if I have to because my genbook appointment calendar is with them. I run a charge on Friday and I don’t see the money until the following Wednesday. This is totally unacceptable and there’s no reason for it.
From The Editor
This Post Might Help: Best E-Commerce Merchant Accounts
They just don’t care. I have been charged my one of their clients for something I never purchased and they simply dont give a s…t. Bye bye Stripe. Hello Braintree
From The Editor
This Post Might Help: Best E-Commerce Platforms
They are holding my money hostage. I hate this company. They are behind compared to other platforms who allow instant payouts. It is adding a significant strain on my business. I will be looking for other alternatives.
From The Editor
This Post Might Help: How to Make Your Payment Processor Release Your Money
Do not use this company, it opened my website up to three scams, 1700$ worth. They are useless in customer service, ans fraud detection. Would give them negative 50 stars if I could.
From The Editor
This Post Might Help: Best Merchant Accounts for E-Commerce
Ruined my business and bankrupted me. Avoid using Stripe at all costs.
Used them successfully for a month before they decided to discontinue my account and withhold my funds for 90 days effectively crippling me and putting me in debt to my suppliers. They decided to do this because my business ” posed a risk of charge backs” although I had not received a single chargeback.
there was nothing I could do about this. They are scum. Do not trust them.
A prospective client was precluded from receiving a massage as she came in with two ailments that I do not massage nor treat / diagnose in any form. The client read and agreed to our terms of service at the time that signed off on our sick policy twice. She is unhappy that she did not take the sick policy seriously and she believes that she should not receive the fee for coming in sick even though she was fully aware that there is no charge to cancel if sick, but she dismissed this and came in putting my, my business and subsequent patients/clients at risk.
Stripe emailed me advising me of the dispute that had zero reasons listed. Stripe immediately withdrew the fee amount plus dispute charges out of my business account before I had even 24 hours to respond yet in the email they sent, they stated that I had 14 days to respond. This is now an issue with accounting.
I requested a call back for last Tuesday between 10:00 am and noon, yet the representative at Strip dismissed my availability and called me Monday when I was with clients.
Very unprofessional business practices!
From The Editor
This Post Might Help: Best Merchant Accounts for Spas
Stripe is holding on to $229,668.33 which represents 100% of our processed transactions USD 87,963.39 of which was confirmed by their system to have been sent on 8/18/2018 but was canceled for a string of bogus reasons on 8/21/2018. I am quite sure that it’s not possible to cancel an ACH payment that has been “sent,” so I wonder why Stripe would knowingly deceive a merchant because no payment was “sent.” Stripe has not been candid in any way in our relationship and has no problem breaking the law to screw merchants over. Stripe has provided inaccurate promises that we have relied on to our determent. The legal doctrine of promissory estoppel exists, so situations like this don’t happen. We processed a lot of money with Stripe, and now they want to hold the funds for 90 days! They told us our skin cream product was ” pseudo-pharmacy” and in fact, it’s not. Our full ingredients list is readily available on our website as it has been from day one. We provided all the information requested, were never told that there were any issues with our product until processing $250,000.00 in sales, and Stripe deceived us by canceling payments made to us. We tried to initiate live chat to among other things discuss our volume and your payout schedule, but Stripe disabled the ability for us to use those tools while their system showed the first payment as being sent and in transit to us with a payout schedule for the remaining funds. Stripe is entirely to blame for this situation and continues to ignore direct questions on emails like why their system shows us being debited for 30k despite not having distributed any funds to us. Stripe has provided false information for all events. Stripe claimed our refund policy which is a straightforward RMA process seemed ‘inflexible’ This is industry wide utilized for e-commerce products. So, how is it inflexible? They make up things as they go along with their emails becoming progressively more disorganized as time goes on. Why did Stripe cancel our first payment that was confirmed to be sent? ‘contact our sales team next time you plan on doing volume’ does this make sense to anyone? Stripe should not allow merchants to process funds that require a mysterious sales team and disable the functionality for communicating with their live chat or phone support and expect them to know somehow how their Houdini operation works. It’s shady in SF at Stripe HQ, and they know exactly what they are doing and how difficult they are making it for merchants to communicate with them out the gates. Stripe is an evil company and has very sneaky policies and obviously should not have an A+ with the BBB. They are buddies with people that work at BBB because no company has hundreds of complaints, three positive reviews, yet has an A+ rating. Give me a break. Why did Stripe deny us access to support live chat as well phone at any point? Crickets…. If any other company did this they would be eaten alive by BBB but no they are a world-class organization (they are crooks, and VISA/MC are directly invested into them, so your best bet is to complain directly to Wells Fargo Bank and the FTC. Our chargeback ratio was 0.00125%, and yet they claim this ratio is ‘very high’ risk for Stripe. How does this justify holding 100% of our money for risk mitigation from day one of processing an entire $230,000.00??? All businesses and entrepreneurs – DO NOT do business with Stripe! They will keep your funds, and there is no phone number to speak with anyone, they are a fraud and misrepresent themselves as being available on the phone and live chat support but as soon as you have issues they disable the features pre-emptively knowing that users with funds held up likely will reach out for help through these mechanisms, but once you process with them they spit you out and keep the funds processed and send patronizing emails that sound friendly but are always written with a hint of ‘screw you’ to them. Save yourself heartache, get a merchant account with your local bank!!! DO NOT USE STRIPE – THEY WILL KEEP YOUR FUNDS – without any valid reason or response to your questions on support emails! DO NOT waste your time or money with Stripe they ignore questions, have no phone number and disable the live chat and phone requests from the interface whenever convenient for them and must have paid off someone at the BBB for an “A+” rating, bwahaha! Seriously, if you are a business, find another payment processor, preferably your local bank. At least if there is a problem you can physically go there and speak face-to-face with someone. I now have to chase down $230k.
From The Editor
This Post Might Help: Best Merchant Accounts for High Risk
STRIPE currently is holding over $200,000.00 (Yes, two hundred thousand!!) of our funds due to ‘high dispute percentage’. Not only is this a complete lie (we had one dispute as a result of human error) but they closed the account immediately and it’s taken over a month to receive a response from their support staff.
After doing research, it seems that this is common practice by Stripe. IN ADDITION to holding 225k, they deposited a portion of that into our account and days later, it was gone. Stripe has no actual point of contact for clients who need support so we had to go to our bank to figure out what happened. Stripe claims it was returned by the bank and the bank (who we’ve been with for 10+ years) assures us that they did not return the deposits. Once we spoke to our bank manager, we got verification that the funds were in fact requested back by Stripe and sent to their bank in Toronto.
This is HUNDREDS of THOUSANDS of dollars. Without minimizing others who have had the same happen, I hope anyone who reads this realizes Stripe absolutely does not care or act in their clients best interest, regardless if you are processing $2,000/week or $200,000/week.
It’s been over a month since they closed our account and we’ve moved onto using another merchant. After one month and having not received any additional disputes, our account was in good standing. We requested a release of a portion (a compromise) of the 250K and were told no, Stripes policies are ‘firm’. Unfortunately, it does not seem that they are willing to hold any accountability for taking funds out of our account and we have retained a lawyer to pursue this further.
Stay away from Stripe!
From The Editor
This Post Might Help: How to Make Your Payment Processor Release Your Money
I used stripe to receive payments through my webshop.
I do not recommend using Stripe as your partner when offering your clients high value products as Stripe will be charging you fee’s, even in the face of fraudulent actitivies where YOU and your company are reliable for.
Any potential fraudulent activities or dispute charges coming from bank issuers, will be deducted from YOUR revenue whilst Stripe still charges for the fee’s. DO NOT use Stripe for any business purposes as you are not protected against the above.
For example:
A potential fraudulent client is trying to purchase an item on your webshop, where he or she uses a card without authorization from it’s owner and the payment declines several times, even up to 6 times, and the 7th time goes through, which means, the amount which has been paid for on your website, goes straight to your Stripe account where Stripe charges you their fee’s. Although, the payments failed several times, Stripe still allows the same person to purchase the item. There is no such thing to prevent this, unless there’s a secured payment system behind this which clearly isn’t Stripe! You will always end up paying for the fee’s even though you are refunding the full amount to the bank account used on your website. This leaves you with no revenue, whilst still paying for the fee’s. Easy money earned by Stripe. A complete ripoff.
From The Editor
This Post Might Help: Best E-Commerce Merchant Accounts
Stripe has held over $15000 in credit cards sales for almost a year and refuses to pay me the funds. All I get is a run around from support. I use 3 other processors and none have ever done anything like this. These people are outright thieves. Turned my case over to the state attorney generals office.
From The Editor
This Post Might Help: How to Make Your Processor Release Your Money
The worst experience ever. Suddenly they closed the account without knowledge of what they are talking about but they don’t ask and just make the decision. They hold the funds even when the account was closed and every day change the date of deposit.
No live support or assistance, horrible service, This business should be shot down.
Do not sign up with them, you will regret it.
From The Editor
This Post Might Help: Best Travel Merchant Accounts
Very bad service, surface try to pretend help you. but did nothing. We accidentally click on the button without confirmation, and it was charged $6600, and it was mistake, and I did refund immediately, but they refused to refund any cent back to us. it was charged $192 for this wrong button click which was no confirm at all. Please use other company with the fees refunded service. they were not helpful from customer service. very disappointed at all. not recommended.
it said no refund fees, but you will paid the service fees when it charge and they did not refund it back to you. That’s why no refund fees.
From The Editor
This Post Might Help: Best E-Commerce Merchant Accounts
I DO NOT have a Stripe account and have gotten a lot of fraud emails. But, I can’t report them to Stripe because I need an account WHICH I DO NOT HAVE NOR WANT. What a screwy company. I will report the fraud somewhere else but there seems to be little recourse and these scammers have got my email.
Absolutely useless platform.
Not only are the almost impossible to contact – no live chat or calling – they halt payments to your account without notifying you first and then send an email saying they need extra information before they will release funds to you, I’ve been with them for a year. I find they conduct themselves in a highly unprofessional manner with no regard for your business cash flow. Slow turn around of your money – takes up to 10 days to receive your payments.
As a small business Stripe has done damage to the cash flow and running of my business!
I will now be moving my business elsewhere.
Read the user reviews not the paid reviews !!!
From The Editor
This Post Might Help: Best E-Commerce Merchant Accounts
The worst experience ever. I should have noticed a red flag when I realized there was no live customer service support. But wishfully thinking, and at the guise of it being quick and easy We tried it. signed up and first payment posted and payed out. our client was so impressed with our service and speed at which we processed his order that he immediately did business with us again. Suddenly without warning our account was put on hold. we were sent an email.(Which went to spam) luckily i checked the spam folder. …then there it was… We . regretfully notify you that your account has been suspended. In the midst of this we almost lost our very second large account. My business was brand new. Without so much as a phone call. So I followed the prompts and finally got a live support person.She was just as confused as I was. She was obviously reading from a script. as she was trying to help me ‘Verify” my account. Mind you all of this was done at sign up So I thought. After about 2 hours and having spoke to a supervisor. the account was reinstated.But guess what. I was given a verbal guarantee that We wouldn’t go through this again. So we processed our second large payment. it was told to me that i would have to go through a very long hold period. but wouldn’t be frozen again. But sure as im typing this review our account was then suspended. even after verification. After a verbal guarantee by a supervisor. and without an explanation. I even sent an email asking for an explanation. But was never given one. This was a nightmare experience for me. and I am in the steel business. I deal with fabricators and contractors. There were other people that could have been affected by this. Square gets customers by what i call bully marketing. where once they get all your info you are trapped but not given an explanation if they wish to terminate. There is no live customer support which can severely hurt a small business.But what really hurt was how we were lured in in the first place. Mind you the first transaction went through without a hitch. Do not do business with stripe. There is a high probability that they will hurt you . in the end.
From The Editor
This Post Might Help: Stripe Reveals How It Decides To Hold Funds
Stripe processing over $30MM for Porn Websites Onlyfans.com?
[REDACTED – ed.]
Wondering if anyone on this forum cares about this considering many of you have your accounts shut down with Stripe for WAY LESS. Stripe is CURRENTLY processing millions of dollars per month for a trending porn site, OnlyFans.com.
Onlyfans.com is fronting as a social media network, but in reality is a pornographic marketplace, where amateurs and professional porn stars sell “selfie-style” porn content via a monthly subscription paywall.
A hashtag search of ‘onlyfans’ on Instagram or Twitter reveals the NSFW community described above. This really gives you a good sense of what this community is about: [REDACTED – ed.]
Onlyfans.com’s landing page presents their platform as a diverse ecosystem offering content from various categories of social media entertainers(singers, fitness trainers, photographers), but in reality, the only content being sold on Onlyfans.com is porn. They have over 1 million users buying and selling porn all supported by Stripes payment infrastructure. Onlyfans boasts about paying out more than $30MM to their “creators”, which based on their 20% commission business, means they must have processed at least $37MM? [REDACTED – ed.]
Here are example pages on Onlyfans.com. (NSFW) [REDACTED – ed.]
Proof
Onlyfans.com actually state in their Terms and Conditions ([REDACTED – ed.]) that they use Stripe as both their payments and payout processor.
OnlyFans.com Payments URL and view source, you can see Stripe’s API being invoked.
“For Research” I subscribed to a couple of the Onlyfans.com adult “Creators” and Stripe was listed on my Banking Statement w/ Merchant Info
Stripe prohibits ANY porn/adult businesses/services per their Terms & Conditions.
The following categories of businesses and business practices are prohibited from using the Stripe Service (“Prohibited Businesses”).Pornography and other obscene materials (including literature, imagery and other media); sites offering any sexually-related services such as prostitution, escorts, pay-per view, adult live chat features
If Stripe is going to prohibit high risk businesses such as Gambling,illicit drug paraphernalia, pyramid schemes, shouldn’t Stripe aim to underwrite all of their supported businesses equally and with rigor. However, if they are making exceptions for pornography, shouldn’t the world know about this?
Please feel free to email me back with any questions. Looking forward to some feedback.
From The Editor
This Post Might Help: Best High Risk Merchant Accounts
Very crappy service … customer told their bank they didn’t authorize a payment 2 months after they made it and stripe took the money out of my account plus 15 dollars and keep the service charge they charged me … no protection for their clients … Just use western union
From The Editor
This Post Might Help: How To Fight Chargebacks
Absolutely HORRID experience. I build custom computers for customers all over the US, and these scumbags have placed my funds on hold for 90-days TWICE now. TWICE! Because they think it is a “high-risk” market. Newsflash for you idiots: Most business endeavors require some risk in one form or another. Now I am unable to get my customer’s products to them in time and they must wait 3 months just because Stripe likes to reach into your pocket and play with your company’s revenue .Even when making disputes, you’re most likely going to lose them because these dimwits just don’t care about their users. Stripe takes a cut off the top of your customers’ money, puts those funds on hold, then you don’t see it ever again. So essentially, Stripe is 100% a scamming service.I mean just read the amount of negative reviews here. That should say it all. If you are a small business owner like myself, I HIGHLY suggest avoiding using Stripe’s garbage service at all costs. Use Square. It is a better application and service in every way, shape and form. Hands down.
From The Editor
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Scam company, would not recommend using them, lost way too much money for their deal with the devil, if you have a business know that stripe not only not defending you they take money from your account and transfer it to scammers – scammers can just go to their bank say they never used your service and thats it they get their money back – i dont want to name other companies so you think im promoting someone but others will defend you.i have provided hard evidence including contracts invoices ID SSN you name it, always they find some excuse of ripping you offThey tell you every time they steal your money you can do things differently but you really cant just think that the scammers bank decide who wins is that a joke or what
Pros
easy platform to ones who familiar with systems like that – i dont find any more pros when it come to strip
Cons
stripe collaborate with scammers – they will withdraw money from your account without asking you they will not protect your account or you as their customer
Ripoff company.
Please do not do business with them, they don not take care of the small business owners at all.
Stripe helps people commit fraud. They allowed my secretary to steal over 2,400 dollars from me by allowing her to convince them that she was the original account holder when my account and banking information was what the account was set up under. What a SHAM of a company.
After a few weeks of payouts they informed me they asked me to provide some documents to them re authorisation. 5 hours later before I could oblige I got a wix message that my stripe account was closed and all my customers were refunded (a few thousand) (all the items were already shipped)
Emailed and they said once the account is closed everyone gets refunded and I should contact the customers to try and get them to pay again.
After embarrassingly contacting a few everyone stated they weren’t ever refunded.
Contacted Stripe again to get more information for the customers and now stripe magically has NO RECORD of my account
IF I DIDN’T GET THE MONEY, NEITHER DID THE CUSTOMERS STRIPE JUST STOLE THE MONEY!
I am in the process of contacting my lawyer this is such a shocking scam please be careful and lawyer up before using them
My boyfriend is having the same problem right now, please email me @ [email protected]
We are trying to find someone who is doing a lawsuit against them so we can join on to it also. They owe my boyfriend $2,000….
If you’re in America, contact your Attorney General and file a complaint and link them to this. Because of their arbitration agreement, you will not be able to sue the same way. Look out for stripe-sucks.com to come in October.
Scam company, would not recommend using them, lost way too much money fro their deal with the devil, if you have a business know that stripe not only not defending you they take money from your account and transfer it to scammers – scammers can just go to their bank say they never used your service and thats it they get their money back – i dont want to name other companies so you think im promoting someone but others will defend you.
i have provided hard evidence including contracts invoices ID SSN you name it, always they find some excuse of ripping you off
The same happened with me twice. It’s not enough that they credited back the money to the customer ( who took my service, was happy with it, i had proof etc.) they fined me too …
IF anybody ready to sue them I am IN.
DO NOT USE STRIPE. The platform is made for fraudulent payments, they offer no help to fight fraud apart from a few rules you can put in place which hardly work. They will then close your account due to the disputes (ALL FRAUD) and hold all of your funds for 90 days.
Appalling service if you can even call it that. Very damaging to small businesses!!!
Bad experience with Stripe. They refused to support my business and provide payment processing on my Squarespace website because I sell Tobacco Pipes. It’s on their “drug paraphernalia” list. Their explanation for refusing my business was basically “this is our choice”.
My review for Squarespace is therefore unfavorable as well. Although I think Squarespace is great and have been happy with them overall, I question their decision to choose stripe as their only payment portal. I don’t understand why they would allow Stripe so much power over these important decisions. I likely will not be using Squarespace anymore because of my bad experience with Stripe.
Well, I just switched to Stripe after 15 months with Square. My online Store has been running for over 15 months with no charge backs or fraud charges. My first transaction with Strip, was supposed to hit my account after 7 days, the next charge with-in 2 business days. Well I had 3 charges within a day and now stripe sends me an email stating that since my business is considered a risk business, there will be a 7 day hold on my funds. FYI, we sell home furniture and 100% of our business is within the United States. I’m actually in the process now of going back to Square for my credit card processing..
For some undisclosed reason, Stripe declined to accept my website development agency.
They said my business is a;
No-value-added services – Sale or resale of a service without added benefit to the buyer; resale of government offerings without authorization or added value; sites that we determine in our sole discretion to be unfair, deceptive, or predatory towards consumers
We’re a website design shop and we’ve been in business for 10 years! I just don’t get it!
When I asked for a specific reason, I was told:
“The team, and I, have come to the decision that we cannot support your business.”
It’s probably a blessing in disguise.
Do not use Stripe. You can’t talk to these people by phone–only by email. When I emailed them about a problem it took them 3 days to respond. Then, when I couldn’t edit my new checking account number, I used their chat line. What a waste of time. What could have taken 3 minutes by phone, it took 20 minutes by chat. Even then, the problem wasn’t solved. The representative, Chase, said he had to email someone to solve the problem. He said I may or many not get a phone call back. He didn’t know when I would get an email. What nonsense. What poor, pathetic customer service.
how do we take further action against Stripe for holding our payouts?
I would definitely say to avoid using stripe at all costs!
My major issue with them right now is that they are holding my funds because they think the funds are fraudulent. I have told them over and over (and even sent an email from my client) saying the funds were legitimate.
There is also no live support which is annoying. I’m basically yelling at my computer writing these emails.
Like I said, avoid the headache and do not use them. I regret it immensely.
This is the same thing that I am currently going through. Lord knows that I hate this company. They offer absolutely no assistance with any issues. My client ordered items on my website, Stripe decided that this purchase was fraudulent, withheld my funds, told me that I needed to refund the funds and then turned around and charged me a $43.43 processing fee. I’m not having that, I called my bank immediately and put a stop payment on that and closed that Stripe account. This mess is ridiculous.
Stripe conducts some fairly unethical business practices. The accounts are not secured by password or PIN. Any Stripe employee can access an account by using the account holder’s email address. Stripe honors third party refund requests directly, without authorization from the account holder. Stripe posts refunds directly into the account holders’ dashboards, and then argues they have every right to debit accounts. Stripe dances around complaints with long winded explanations that never truly address the issue at hand. Complaints are handled by something like a call center of mostly unskilled employees whose only role is to blow off customer complaints. Stripe has no business handling peoples’ money because their business practices deviate from business and financial laws, rules and standards.
Their common sense customer service is HORRIBLE. Our tax info was updated on our dashboard but it was not showing done on their end. I was not able to process payments and had several hundreds of people on hold for a popular event not able to pay. We were losing revenue and momentum!
After providing Strip with the tax info they needed, they told me that it would take 24hrs for their special department to respond (not resolve but respond). You would think that they could break protocol and fast track my issue to be resolved asap. I don’t feel like a customer with this company, just another number.
Needless to say, we will be moving away from Stripe and giving someone else a shot at our high revenue for events like this and others that we do.
HORRIBLE COMPANY.
My vacation rental management company switched to Stripe for payment processing and the result has been pure chaos and fraudulent holding of funds. Owners previously received deposits within a day or two following a reservation, but now payments are not showing up even a week out. No notifications are sent for deposits that are made. Sprite is holding funds intended for owners. This is criminal.
VERY STRANGE COMPANY, I have started using Strip´s payment gateway and in the start was fine but now that we have started to receive above $1.000 payments we have not been able to move the funds elsewhere. I have sent them OVER 20 emails in many occasions and still did not get any REACTION. The last email i received from Stripe they said my account was good to go. But now i cannot get in touch with them and my money is stuck cannot transfer…CANNOT MAKE PAYOUTS!!!!
Tried unsuccessfully to use Stripe’s CC services, it might be good for small transactions, but our charges are between $2000 and $4000 and I tired for a week to get them to go through and it would not process, and it wasn’t the CC because I reverted back to my other proccesing system and they all went through just fine. Cancelled my Stripe account
How did you go about canceling the account because I can’t find how to do that anywhere
We have $2,931.60 locked on stripe for the last 90 days. I have sent 6 emails and no answer. Avoid these fraudsters at all costs!!! No phone number to call, the live help is gone. I will start posting this to ALL the internet forums and review websites. AVOID AT ALL COST! My name is Megan Warren and I work with childhelp.org. How long can Stripe hold our money, I have read that for only 90 days, but it looks they can hold it for more time.
I did a transaction with a company that used Stripe. I never received the service I paid for $5,775 due to the fact that the merchant said Stripe refused to pay her, even after they had collected the money from my credit card, which I had to pay. Stripe has been a no show. No response, no attempt to resolve this. They stole $5,775 from me. Six months ago. I am now going to have to file suit against them. Sorry, sorry company.
If you value security and customer service then Stripe is most definitely not a company you should dealing with. A fraudulent Stripe account was opened in my organization’s name. It took more than a month before Stripe would even acknowledge that I had authority to even talk with them about the account. Then, once they would discuss the account, the frustrations really began. Stripe’s version of a conversation consists of email and chat with most of the responses being canned or vague. It is impossible to actually talk with an individual. I represent a charity. Our image and fundraising are extremely important to us. Someone established a fraudulent website and funneled the credit card payments through Stripe. Yet, after more than two months, I have not been able to even talk with someone at Stripe about resolving this situation. Again, if you value security and customer service then Stripe is probably not the company you should engage.
By far the worst company I have ever dealt with my account got heck into on December 17 it is April 3 no payments have been processed into my account but stripes took it on to their selves for my Business to Pay back the money that was fraudulently charged into another account The other account attached to my Stripe account and processed stolen credit card information and through their account and now stripe is taking my
payments to pay back the fraudulent account money that I did not receive and sent me a nice little letter stating they are not responsible for the company allowing someone to process payments on stolen credit cards and trying to get me to foot the bill I’m not too sure stripes not behind a lot of this but companies like this is why we pay for attorneys this company has no phone numbers only contact information is through emails you email them and 10-15 days later if they get around to it they’ll email you back stating they’re working on it so if you want your money tied up as long as mine has been by all means use Stripe if anyone has any questions feel free to call me at 850-890-9109 and I have BB&T my bank send you any documentation so you don’t make the same mistake I did
I just deleted my Stripe account. I hope that this is the end.
Sadly, many companies are withholding funds:
Amazon self-publishing (Kindle) withholds your funds for a full 60 days.
Walmart pays their sellers every two weeks.
Groupon is doing some type of “graduation” crap where you reach thresholds, and your payouts are suspended for 30 days. In its marketplace page, Groupon still states “automatic payouts”.
So, I guess this is a trend.
Worst processor EVER! I would not waste your time or money on them. Their customer service and protection against fraudulent purchases is laughable. A recent dispute was opened TWICE. They didn’t do anything but “waive” one of the fees instead of helping me investigate why a dispute was able to be doubled. They don’t value their customers and for that reason, I’ll stick with Paypal Braintree. They don’t deserve my business or anyone else’s for that matter.
AMEN they are total dogs, their protection for the consumer is a joke
Beware of Stripe’s policy in regards to refunds. This is a very unscrupulous company. I had a person place an $699 order in error. Stripe refunded the customer but kept the $20.57 processing charge. For all I know they have staff members placing bogus orders so they can reap the processing fees. STAY AWAY from this dishonest company. They are horrible. You can’t contact them by phone only by email or chat. I cancelled my account immediately upon learning of their fraudulent policy.
The complany processed over $400 in customer payments then held payments stating that we would have to enroll in a pharmacy prescribing company before we could have funds deposited to our corporation. And guess the cost of that service? You got it: $400.
We reversed charges to all clients and ran to Square Booking.
PS-
And of course they have no customer services telephone
Run away from Stripe. If you haven’t been screwed by there charge back system yet it’s only a matter of time. Stripe allow scammers to purchase from your online business, then submit a charge back complaint allowing the customer to keep your product and charging your account the full amount plus a $15 fee. Stripe fails miserable when it comes to their obligation to protect merchants. RUN AWAY. I can only imagine they are in on this scam.
This company sucks!!! no way of talking to some one on the phone and email is not answered!
I would give them an “F” for a grade!
I don’t even know what Stripe is but I keep getting these emails from them talking about “my account” – which I don’t even have! Today I got an email saying something about not getting over $500 because somebody denied making the charge – or whatever. I just delete these email from Stripe because I figure it’s just a scam operation. Wish the government would shut them down. I’m sick of deleting their stupid emails. I don’t dare reply to the emails because I don’t trust anything on the internet that I don’t understand. I’d like to tell them to quit emailing me. But of course there is no “unsubscribe” at the bottom of the email. There ought to be a law against this crap.
Horrible transfer time. Get a payment on Thursday and doesn’t get deposited until Monday!!! Use Square instead as they allow instant deposit and have lower fees.
Stripe has an incredibly high rate of fraudulent payments. Whenever a fraud is committed, they dump it on merchants and charge them absurd fees, followed by pathetic cop out excuses. In short, they do a poor job validating payments and dump the responsibility for it on merchants.
I will definitely consider the option of joining a class action lawsuit. In the meantime. avoid them, terrible service.
If a class action lawsuit does come up please inform me so that I can get in on that too. I had my first big sale for my small company and they withheld my payout, caused me to lose the sale, over drafted my account with these outrageous fees and then left me out to dry.
I have an issue with their turnaround time on payment processing. Stripe advertises “2 business days” and in my experience it’s been 7-10 business days. Their website says the FIRST payment takes 7 business days. We’ve been processing with them for 5 months and our service time has not shortened since day one. It STILL takes 7-10 business days from when our customer submits payment, to when the funds are deposited into our business account. Why does Stripe need to hold our money for that long? I could walk from my front door across town to deposit money in the bank faster than Stripe can process a payment. In this day & age, their process is unacceptable.
Hi Roy,
I apologize in advance if this response seems ignorant. I am just trying to figure out this issue.
I understand everything you’ve noted below, however you are not giving me specifics as to why I am high risk.
I have received 0 chargebacks or disputes for over a month now, the full life of my account with you thus far.
The 90 day payout date from the time the first order was placed on January 23 2018 is April 23 2018, not May 5th.
Will each payout from then be in separate payouts to my bank account, or will it be in one lump sum? According to you, it would be in one lump sum much later than they are due. That should not be the case, they should be paid out according to when they were received in +90days. Correct?
In 45 days to re-eval will be: March 9th.
I absolutely will not refund my customers as I have already shipped ALL orders as I have noted in email many times. Why in the world would I allow a customer to receive an item for free? What benefit would that be to me? Why would you suggest that?
Stripe breached your end of our contract by not releasing payment to me starting on January 30th.
I am requesting the name of your banking partners besides Sillicon Valley Bank Partners? If what you just said in email below that they require you to hold funds for 90 days, WHY ISN’T THIS TOLD TO the Merchants when opening an account?
Please point out to me exactly where on your terms that it says all payments will be held for 90 days before processing a payout.
I am not a fool, Stripe does have the ability to payout without holding as a reserve. Claiming there is “no way around it” is a cop-out. Stripe is the one “investigating” businesses, not Visa/Amex/Mastercard/Sillicon Valley and so forth.
Your explanation of allowing payments to go through BEFORE checking into a business is absurd and unheard of. Stripe knows exactly what they are doing here. Illegally withholding funds without reason.
Since my legal team is the State of Pennsylvania Department of Securites and Banking, they will not contact Stripe via email, they will contact via phone, fax and registered snail mail.
Even though you have no phone listed, which is very odd, the State Department will locate the number.
I have requested many times via email as to why you are holding funds and you have offered no explanation other than your general wording of my business being high risk. Prove that to me. Its your burden to prove that to me and my burden to seek my earned monies from you, which I am doing so but slightly losing patience.
Roy, you have to admit, this is getting ridiculous. You have my bank account information. If there is a chargeback or dispute, Stripe pulls it from my account. There is no risk on your end as I intent to keep up my end of the contract and allow you to do so if needed.
Looking forward to your reply. These should be easy questions to answer.
PS. The hundreds and hundreds of complaints regarding Stripe online are severely if not exactly the same issue I am having. Whether or not you are making money, this is wrong and illegal.
From: Stripe Support
Reply-To: Stripe Support
Date: Monday, February 5, 2018 at 12:28 PM
Subject: Re: Payout date
The following addresses are subscribed to this thread:
Hi Sandra,
Thanks for getting back to me. Please allow me to explain the situation with your funds and your account, please bear with me as this email will be a bit longer than normal.
Just to clarify the situation, we normally allow our users to process a certain amount of charges before we reach out for more information or make a decision in regards to their account. The way our review process works is that instead of bombarding you with requests when you sign up with Stripe or making a hasty decision, we want to give you time to get to use Stripe and it also gives us time to see how you interact with your customers and gives us a clearer impression of how your business works.
To provide some context, Stripe is required by law to complete what’s called a KYC (Know Your Customer) review for every business that signs up with us. This involves completing in depth reviews, including what you’re selling, how you intend to sell it, your own description of your products and services, your website, and a variety of other factors. We use all of this information to determine how risky a business is.
We’re under strict regulations from our banking partners that dictate the exact level of risk for future disputes we’re allowed to support. During the in-depth review of your account and business, we came to the realization that your likelihood for future chargebacks exceeds the rate we’re legally able to support based on those regulations. I’m afraid we can’t offer much in the way of specifics regarding our review process for the sake of security, but please rest assured that we did a thorough review of your business and tried our hardest to continue working with you.
Stripe’s financial partners state that we’re required to hold onto all remaining funds for the industry standard chargeback window of 90 days (5th of May 2018). That hold helps protect ourselves, our banking partners, and your customers from potential fraud or disputes. We simply have no way around these regulations and have to create a reserve. Once that period is over we’ll deposit all remaining funds into your bank account automatically. You have agreed to this reserve when you signed up for Stripe as this is part of our terms of service, Section C part 8, which you can find here: https://stripe.com/us/legal
We would greatly prefer to transfer all funds to you as quickly as possible. We simply have no way around these regulations and have to create a reserve. That said, I would encourage you to write back in after 45 days (21st of March) and if there has been no chargeback activity, we may be able to release your reserve early.
Alternatively, if the funds are required immediately, you do have the option to refund those charges to your customers and secure payment through an alternative means. It’s good to know that when you issue a refund through Stripe, we return all fees associated with the charge. I’ve added a link here to your payments if you’d like to issue any refunds: https://dashboard.stripe.com/payments
Should you wish to continue with official action, you can direct your legal team to submit any official legal notices in the following link:https://www.stripe.com/notices
I know this isn’t the response you wanted, but hopefully, I have shed some light on this matter. Please let me know if you have any questions or if there’s any way I can be of help.
All the best,
Roy
On Feb 5, 09:01, wrote:
Hi Roy,
Thank you for your response.
I understand you do not want to do business with me going forward, but why did you accept and process payments for me for 2 weeks, and it would have been longer had I not noticed the payout issue. I am very concerned because I have read hundreds of complaints of Stripe doing the same thing to other merchants, and in the end, ruining their businesses. Is this Stripes “M.O”?
I have contacted the BBB, knowing that there will be no outcome from that side of things, but I have no choice but to contact the PA Department of Banking and Securities as well as the Attorney General.
There is no excuse for NOT checking into a business BEFORE accepting thousands of dollars worth of payments for them. Absolutely no excuse.
I have read your terms and policies from start to finish. Your list for known high risk items, none of my items I’m selling fall under those categories. I sell housewares, bikes, electronics which 99% are refurbished and other small items. I’ve given all info requested and have a wonderful track record with the site I have been selling on for years.
As soon as I noticed the “payout” issue, I have switched payment processors and they also do not deal with “High Risk” clients, I am not high risk.
I request that you at least release ½ of my due Payout and I will gladly await the remaining ½ for the 87 remaining days. If you cannot and refuse to release money that is due to me, by law, because I have shipped the items and have not been paid for them, then I will have to go forward and send off my messages off and see what they can do for me. I would not be pressing this issue if I had not shipped all the orders.
I put my faith and trust in you guys, shipped all items because your system stated it was ok to ship as the payments passed your inspections, and now I ended up with $0 for items that I shipped.
I am looking forward to your reply.
On Feb 5, 03:14, Stripe Support wrote:
Hey Sandra,
Thanks for contacting us here at Stripe. Please bear with me while I shed some light on our decision. I’m afraid we’re unable to reverse our decision.
To be clear, I can assure you this decision was not based solely on the 23 charges you already processed through Stripe and I completely acknowledge that you haven’t received any chargebacks at this time. However, after a thorough review of your account and business, we came to the realization that your business has a high likelihood of receiving disputes in the future.
Our banking partners analyze certain characteristics of your business to see if they match their own processing criteria. These criteria are created based on decades of risk management data surrounding certain business types. Because Stripe has to work with credit card networks and banking partners to allow us to process payments, we have to follow the restrictions these partners/networks place on us. If we didn’t follow these regulations, we wouldn’t be able to continue providing our services. It is for this reason that our hands are truly tied.
I’m sorry that we can’t do better for you right now, and I wish you the best of luck in all of your future endeavors. If you have any other questions regarding Stripe, please don’t hesitate to write back, and I will get back to you as quickly as I can.
All the best,
Roy
Disappointed. Worst payment processor ever. I’m just wondering why people even compare it to paypal? It’s not even close. I’ve never heard before that when buyer returns item and receives full refund Stripe will still keep 2.9% from seller’s balance. And reasons don’t matter, changed mind return or fraudulent transaction, if you issue full refund to the buyer you won’t get 2.9% back. If you are a small business considering Stripe, please do yourself a favor don’t even think about them.
I was just notified from a company I was planning to order S9 Bitcoin Miners from that they are no loner able to take the order through their stripe and their funds have been seized for 45 day due to Stripe. I thought this was a free economy. I should be able to do what I want with my money and not have some third party tell me what I can and can’t do. Banking institutions are scared of blockchain and the freedom it represents. Poor management and customer support from Stripe on this issue when I tried to contact them direct letting them know I indeed authorized this purchase.
Horrible company who hates progress and freedom!
Stripe was ok for me for a while, and processed my payments. Then out of the blue, they sent me an e-mail saying that I violated their terms of service for pornography…. I sell digital photo file sets of my modeling, and I have never once sold anything with nudity. I do cover part of the photo so people can’t download the description photo, but seriously?! This is ridiculous. I’ll stick with PayPal from now on. Also, I tried to ask Stripe to take my bank account information off, or delete my account,and they said they couldn’t, so they are pretty much holding my private information hostage when I don’t want them to have it any longer.
Stripe accepted and processed a foreign credit card that had been stolen. Then they allowed the card to pull out money plus fines without notification AFTER the product had shipped.. THEN they never refunded the commission they took from the original fraudulent transaction.
We ran a pre-order sale for a limited units and we decided to use Celery pre-order services which is build on STRIPE platform.
3 days into the sale, we received a strange email from STRIPE saying they wont support our sales.
Ok, fine. There are 100’s of other better services. We will move out!
But, by then we had received around $18,000 orders which is scheduled to be shipped in the first week of Feb 2018.
We went to access our pre-order funds and there was a BIG SURPRISE waiting for us.
CANT ACCESS FUNDS for 90 DAYS!!!
Apparently STRIPE uses a special magic algorithm and their underwriters have concluded we are high risk clients and they want to hold our funds in reserve for 90 days.
If the customers don’t seek refunds, they will release the funds on 4/4/2018!
90 days, REALLY?? We have to complete manufacturing and ship the products in early Feb and we cannot even get to our funds.
In a nut shell, our business and the good will worth $200,000 is totally ruined.
How do i make them understand, if the customers don’t see their products shipped in time, they will obviously seek refunds.
STRIPE IS JUST A STUPID SCAM!
I am working with my lawyers to SUE this ridiculous company called STRIPE and make them feel the same trouble they bought us.
After seeing so many complaints on this website, i am thinking to make this a class action and bring in all the hardworking people who got screwed by STRIPE and hold them by the collars and seek damages.
The Golden time for Banks and their Authoritarian rule is over Guys!
They cannot rule our lives anymore!
I tried to buy http://www.stripesucks.com but to my surprise STRIPE has bought it themselves and pointed it to their own website! see the irony!
Please join us so we can hold these business wreckers responsible for their action.
Thanks
-Rocky
sounds similar to our situation. They are nothing but a fraudulent company that should be investigated and shut down.
I have a feeling they are near bankruptcy which is why they have to play those games with other peoples money.
Hello i am another who has had an issue Hows that lawsuit working out?
I would love to be included in a class action lawsuit against these thieves. The way they move is ridiculous and they need to be shut down immediately. I wouldn’t be surprised to hear the name of this company on American Greed sooner than later.
Legacy timepieces are just con artists. I might have only lost a small amount of money but they don’t reply to emails you send them. Stripe had the payment that showed up on my bank statement, they seemed very helpful but could refund my money and couldn’t tell me how I could get hold of this so called legacy timepieces company. I can’t see why stripe couldn’t email them and demand a refund for me. They were good with their support but no help to me. This legacy timepieces are still advertising. I hope nobody had their Christmas completely ruined like I did. I hope their warehouse/ factory if they have one burnt to the ground, and NOT covered by insurance.
Stripe has been such a nightmare to deal with. I’ve been trying to deposit a payment for 3 weeks now and they cannot tell me why it keeps failing. I keep opening tickets and they keep closing them as though the problem is solved. Not what I need when running a business.
Stripe is the worst. They just decided on their own to stop sending me my funds until I signed up with a company called LegitScripts. LegitScripts deals with online Pharma Companies of which I am not. Of Course you cannot contact Stripe via telelphone. So its an email hell. I would not recommend using them because they do not have you back. If a credit card dispute comes in, they step aside and the credit card company wins. Then Stripe will charge you a fee. There are better options.
I dont understand why they need to wait 7 days after receiving my companies invoice payments.
Secondly the seven days is not reliable so do not count on using this money for anything in the seven days because they change it and it’s not consistent even on their own site, on the dashboard it will say for example: payment expexted.January 1(8days) but then if you going to payouts it’ll say expected December 31st.(7days)
Thirdly the rates to high… when I was first looking into this they advertised a rate lower than I’m paying now. I signed up expecting that rate and then all the sudden the fee rates over 3%.
I will not be using this Payment Processing Company in the new year I will use PayPal, they are more reliable.
3 out of 5 for stripe.
I am a app developer and came across Stripe many years ago and was initially very impressed with its tech. However they have since become a nightmare for app developers like me who spend time and money to create apps that work with Stripe and Promote Stripe (i.e. developed for mutual benefit). I received an email one day saying my account was to be closed because it was considered high risk for charge backs. However if they had properly reviewed the account they would have realised the business model has zero risk of this occurring.They failed to make a rational decision and review the account correctly, despite me requesting it be reviewed by upper management. Further, they gave me 7 days to switch to a new provider and this left my customer base with no app after this period finished. Thanks Stripe for your irrational decision making and not understanding your customers. You have left me out of pocket, left my customers with no payment app, destroyed years of goodwill with my customers and I genuinely regret the time I have dedicated to developing apps which promoted your company.
Horrible company to deal with.
our account has “elevated risk” even though sending all compliance documentation and being in business for years.
without warning. account closed and funds held for 90 days
AVOID LIKE THE PLAGUE
I used a service app called Placer to make extra money on the side which recommended me this company. It has literally been 2 months after emailing back and fourth to get my funds and their reply is That they only take low risk clients. Which I replied and said Ok this is the last time we are doing business. They still won’t reply and give the money owed to me. I highly recommend you avoid this company.
Fraudulent charge on my card from this company. No contact information other than to send them an email with my full card number (not happening) for them to look into it. I don’t know who they are or what they do for certain but this is one shady company. Anyone that has no contact information except to email a full credit card number for them to look it up is beyond a fraud concern itself.
Just like so many here, I used Stripe perfectly fine until I received a fraudulent order. I was away at the time and didn’t see it, although it was a credit card order to Indonesia made by someone also in Indonesia, but a differnt island. The email address was clearly fake/temporary, and the phone number was fake, yet it passed their ‘fraud detection’.
After all was resoved, stripe charges you $25US for getting scammed. It might seem unbelievalbe but it’s not. So not only do you lose any profit you would have made, if you shipped the goods you’ll lose whatever you spent on that, AND stripe takes a bit of your money too just to add insult to injury.
I’ve made them hundres of dollars in sales and this is what I get. Will never ever use them again that’s for sure. I wrote to them voicing my compaints and heard nothing back.
Found a charge with my bank from two days ago. I am not a business nor do I have a web site. Have notified bank of situation and ordered a replacement card to prevent additional charges. At this point, MUST CONSIDER THIS AS A SCAM.
WOW! Bad customer service! They sent me an email stating my account would be closed in a few days due to the sale of pseudo Pharmaceuticals. Yet, my products are made by Allergan and are regulated by the FDA. I sent them documentation from Allergan and the FDA website stating such. It took them 4 business days to reply to my email. Their email did not answer my original request to identify which products violate their policy. They only sent me another link to their policy page. Oh…. And Theo assured me that there are real humans working at this company and that it is not a bunch of robots. Daria, since she’s the one that sent the original email and never responded back, sounds suspicious. Have not communicated with Ralph yet — he works with Theo.
I’m probably going to go old-school here since they don’t seem to like to answer the phone. I’m going to write their CEO a letter! Also, you can add one to that BBB complaint list.
The worst customer support ever!!!!! Will not answer emails nor do they have a phone number.. my business was charged $2,600 dollars with no way to stop it or contact them.. it’s been 2 days now..
Signed up for stripe through my Invoice2go app first transaction was no big deal we both got paid on the second transaction l have now been waiting 22 weeks for my money this company sucks now they want a bunch of information about my business I don’t think is necessary to give
O/5 review
This site has charged me for a service I don’t use, and won’t ever use. It was supposed to be a PAY AS YOU USE service but I’ve been charged 22/11/2017VISA-Stripe GALWAY IEFRGN AMT-131.790000#3312787(Ref.112201034387)-$179.99 for nno service
Don’t sign up for this service as it’s as good as a scam
We choose Stripe to process our online orders based on the recommendation of our developer. We used paypal through our previous website but when we moved our platform to Square Space, we were told that paypal was not an option. Stripe was supposed to have all kinds of security features to protect us from fraud. I’m finding this seriously lacking and the fact that no one really seems to address my concerns leaves me disappointed in Stripe. There is no phone # on their website and I am not getting any acceptable response to my emails through their contact us page. I keep getting the standard “how to protect yourself from fraud” canned responses.
As a result of a dispute we discovered 7 fraudulent transactions over the course of 1 week. We acknowledged the initial disputed transaction was fraud after speaking with the card holder. I received notification that we would be charged a $15 fee for the fraudulent transaction and when I asked customer support about it I was basically told “too bad, so sad”. After identifying the additional fraudulent orders, I refunded each, to avoid the dispute fee. I find this policy unfair and punishes the vendor for trusting Stripe’s (non-existent) fraud protection. We are a small business and cannot afford the lost revenue, product and now fees. Why doesn’t Stripe protect the vendor? The cardholder gets their money back, but we get screwed for using Stripe as our transaction processor.
Stripe is holding $32,000 of my payment funds without giving me a legitimate reason. I have signed credit card authorizations from all on my clients. They will not call me or respond to my emails in a timely fashion.
Totally Unprofessional!
Why we can not united together to sue and punish this bad company. We have so many business are impacted by this scammer company. We should initial class lawsuit to against them.
Terrible customer service. We are locked out of our account and no one is replying to our emails. No phone support makes this seem super shady! We have not received deposits and now are freaking out. Very frustrated! Where is our $$$$!
Simply said, avoid Stripe and go for other options.
We had the worst experience ever, because Stripe just informed with an e-mail that they will close our account in 5 days due to “pseudo pharmaceuticals”. We have done legitimate business with nutritional supplements for over 20 years and have never faced anything like this.
We have sent five separate e-mails to Stripe and they never even responded what we have done wrong, but only closed our account.
What a bad experience with this company, probably the worst we have ever experienced with any company. We have provided Stripe a one star out of five, but would have provide Stripe zero stars, if that would have been the option here.
Did you hear about recent Stripe policy change with processing customer refunds? Now Stripe DOES NOT return original fees associated with refunded transactions, they keep it. When I read about it on stripe.com, I could not believe my eyes. Stripe has created a golden opportunity for cyber criminals to demand ransom payments from owners of online businesses for not placing multiple orders and canceling them to make owners refund and lose money to Stripe on original transactions. There is absolutely nothing that can protect business owners against such type of attack! When someone places an order and pays for it with credit or debit card and later cancels the order and asks for refund, a business owner must issue refund or risk hassle with chargeback dispute. Refund issued, but original Stripe transaction fee not returned creates money loss. One refund creates small loss (depending on original transaction amount, of course). Many refunds will create significant money loss for online business owners, and here comes the ransom request.
We purchased a new business. And the web service we used had stripe as a preferred credit card company. So we decided to try and use it. WHAT a nightmare! We have been asked to verify a dozen times, there is no way to get hold of support services or accounting, Strip has continually change our deposit dates. Guest have used our cabins, checked out and have been very satisfied. And Stripe is still holding our funds in their account and won’t deposit them to our account. When you log into stripes dashboard to check the funds, deposits are always a different date. If anyone knows where to go, or how to press charges against this ghost company, I would love to know. Hardships and headaches are all the comes from using Strip services.
Not even open for 1 week, processed 2 payments of approx £1500 each, received additional info request, provided invoice and business model, told “thanks” carry on processing, today process a further payment and receive, “we cannot support your service as is high risk” Internet Marketing?? Running Campaigns…This firm is a joke, we all write and rant here, but will get nowhere, they purely hold your money for 90 days as they state and just when and if you get it, your f**ked and your business is ruined…We told them £5-10k a week, and they can’t even handle £3k without stealing it. It’s literally theft. Image when paypal hold your £1 for 1 day, they have approx 120,000,000 millions transactions a day, that’s serious capital to play with on the market !!! F88king scumbag company…..BOTTOM LINE, WHO IS EVERYONE ELSE SWAPPING TO THAT PAYS OUT IN 2-3 DAYS..Izettle are great but they don’t do “card no present”
I have noticed that my credit card has been charged twice every month USD 19.00 & USD 29.00 for the past 2 months.
I’m a small business owner and integrated Stripe as my payment processor on my website to book clients. The policy of NO REFUNDS was clearly listed on the checkout page where people enter their credit card information but Stripe didn’t help me (their customer) and allowed the credit card to refund the charge PLUS charged me a chargeback fee. There should be consequences when people decide to purchase a NON-REFUNDABLE ticket and then don’t show to the event and later decide they should be able to dispute the charge but Stripe just helped promote entitlement and proved that they do not care about small businesses. I help start-up new businesses and will most definitely be letting everyone know that Stripe should NOT be used as their processor.
Also, they have NO phone customer service – the only way to get in contact with someone about an issue is through EMAIL. This is a red flag.
They do not have any kind of insurance, so if your customer uses a fraudulent way of payment they won’t ever try to help you. That will be a lost for your business. That is totally unfair if you think in the amount that we paid Stripe for every transaction. I am absolutely dissapointed.
On the dashboard, I read that Stripe was delaying our payout again and again.
Personal ID has long been uploaded, business is verified. I’ve been sending this in several e-mails, I’ve also sent photos, and screenshots
What is the real reason for the delay?
Our company main profile is the courses planning. Our company would have started a “special license” course today, and because our course was not received the payment from Stripe (but paid already by our customers), we could not start the course.
Our clients are outraged and many ask for the course.
I think it’s unacceptable for a business to lose customers as a result of Stripe’s delay.
After that, I request the Stripe for the immediate our payout.
Today, I have explained to the Ministry of Education what happened with STRIPE, and why we did not start the special course today.
Unfortunately, this deliberate damage is suspicious.
Never use them if you want to see the money you have made. They will refuse payouts because your business is not fully established or is too high risk!
Extremely disappointed in switching to Stripe.
Continually holding funds for 10 days. It’s bad business and why we will go back to our previous merchant where we get our money in 2 days or less. With Stripe there is no phone number either and email support takes a while.
As of today we have stopped using Stripe and will never recommend them as a merchant provider.
I just realized afternoticing that my cashflow was short, that stripe has not deposited any of my funds for almost 1.5 months. I have 26,000 in accounts receivale with them and they simply decided not to deposit my funds. Now I am trying to call them, but guess what? No customer service telephone number!!! Great!
Horrible!!! No way they should be able to deal with people’s money and not even have phone support! Also they pick random reasons or in my case no reason at all to place bogus 90 day holds on funds without even giving proper warning! Absolutely horrible business will never use again!
Totally agree. This is a crap outfit who hold people’s money… play International stock markets for at least 7 days, then release your funds, less a commission charge.
They have the audacity to make comparisons with Pay Pal?????
Pay Pal have a solid reputation
I’ve never heard of them…. and guess what……. NO TELEPHONE NUMBER. Shonky, non transparent, slick and creepy.
INVOICE2GO have to give their customers an explanation. NOW.
I don’t understand why Stripe still takes a transaction fee when the primary payment itself does not go through. I know my credit card doesn’t have issues, but Stripe still happily takes a cut of the money – twice. What a shit show.
Do not use stripe and it co-operate with fraud buyer and stole the money by charge back. They charge back without refund the commission and extra $15 charge back fee. That is the way they make money.
We begin to use stripe for a few month and normal our item is small order as the start up e-commerce store. Suddenly, huge order with thousands dollar amount come to our site. To our surprise, stripe do not flag the fraud buyer and approve the transaction. That is beginning of nightmare. We find the fraud abnormal order and cancel the order immediately. However, stripe do not cancel the transaction and charge the process fee and charge back after fraud buyer open the dispute.
We have contacted with strip hundreds of times and stripe refuse to provide help on this case. also stripe refuse to provide any information about dispute. We have no way to contact with disputed bank and do any back except stay in the lost the case.
Suppose stripe.com should flag the fraud buyer and protect merchant seller. However, they do not, and even they hope more fraud scammer and they can make money on commission of thousands of dollars. Seller stay in bad situation and have no way to get any information from stripe. Stripe hides all the channel and information, and make money by commission of fraud transaction and charge back fee.
Stripe is the trap and e-commerce store should away from stripe.com for safe.
Stripe continues to withhold funds that were paid in June, it’s now September and reaching out to their support team is like talking to a wall. They continually give me a different reason for why I cannot get a payout when I prove their previous reasoning wrong.
Absolute rubbish… literally, scammers. Holding more than 15k of my money, after I have ordered product, shipped them all, the payout dates still push back every single day. This has put my credit cards in massive turmoil and caused me to put a halt on my businsss… fuck stripe. These guys are ridiculous. No phone support, terrible cut a copy
Responses. Do yourself a favor, if u want to have your money stolen, use stripe. If not find another way to process b4 going down this terrible ride.
There must be some way of contacting these people.Does anyone know their address. I have had to close my new business down because they stole my money with no explanation. Ive only had three clients pay and none of them had made any disputes regarding the payments. They have got nearly £4000 of my money and have had it now for 109 days. The last email they sent me months ago was they were going to keep it for 90 days INCASE anybody charged back Well they haven’t and they have ignored every email I have sent them over this past week and I am talkin aroud three emails a day !! Surely they cant get away with this ?!?!?! When I log onto my dashboard there are no disputes and no charges deemed as high risk ?? They are thieves and liars .. Why are they not being arrested and shut down ??!
Lets do something together about stripe the told me to close my account that had 1500 in it and open a new one as the set up on my site was wrong and needed to be amended, I did this and guess what, 1500 never arrived in my account and they are saying they never had an account under the email address, with receipts from them for payments, honestly going out of my mind as the money keeps my child alive who is very ill, how can they do this!!
Contact me on twitter, @vfitvfitter I have had enough of these companies.
If someone can initial class Lawsuit to stripe. I would like to join to punish this scammer company
We have no idea who this company is but they took $44.20 from our account in June and July. I have called the number associated with the entry on our account and left a message. No replies.
My husband tried a home email business called ‘myinbox’, which is bogus, and this must somehow be connected to that site.
I have no idea how this company got me on their list. I am being charge $6.99 a month for something I do not want and do not remember signing up for.