Founded in 2010, Stripe (stripe.com) is a web application that allows merchants to accept credit card payments through their websites. The service is particularly tailored to merchants with web development skills who want to customize it according to their specific payment needs, and its capabilities include billing on a recurring basis, accepting bitcoin, and facilitating payments on marketplace-style platforms. Stripe is similar to Braintree Payment Solutions in that it does not charge any setup fees, monthly fees or monthly minimum charges. Interestingly, the company has also received investment capital from the founders of another competitor, PayPal. Stripe was founded by brothers John and Patrick Collison, and Patrick currently serves as the company’s CEO. Stripe’s headquarters can be found at 185 Berry Street, Suite 550, San Francisco, California 94107.
- Sales & Marketing: Stripe does not hire independent sales representatives and has received only a few merchant complaints about its sales practices.
- Costs & Contract: Stripe offers a month-to-month contract with no early termination fees.
- Complaints & Service: Stripe has received more than 300 public complaints.
- BBB Rating: Stripe currently has an “A+” rating with the Better Business Bureau based on 417 complaints in the past three years.
- Rates & Fees: How Merchants Avoid Fund Holds With Stripe
Video Introduction to Stripe