Stripe Review

Hello,

I had a very bad experience with Stripe.com Payment Processor for my ecommerce business and would like to share it.

I started using Stripe as a payment processor for my ecommerce website On July 2020, and I made about $20K through their payment processor.

I have been providing them with all required tracking numbers and was handling customer service very well and all of a sudden they decided to deactivate my account
and put a hold on %100 of my money for 4 months.

So, I waited 4 months to get my money back which was supposed to be at December 2nd. 2020.

Since then, they’ve been postponing withdrawl EVERYDAY and I have been contacting them several times over email and they always get back with the automated replies!!

I changed my payment from automatic to manual, and whenever I click “Pay out to bank” they show a warning sign “Can not create payouts” and I have to contact support!!!

I will keep emailing them till I get my money back.

But, hope you guys stay away from them. I don’t recommend Stripe at all.

Thanks.

Kind regards

Worst company EVER!!!
I signed up for their CC and ACH services upon recommendation by my accounting software. The very first transaction had an issue that could have been resolved by a 10 minute conversation with a human being. THERE IS ABSOLUTLEY NO WAY TO CONTACT STRIPE except by email which returns you an automatic response indicating they will follow up within 24 hrs….THEY NEVER DO!!!
So over a month later and countless attempts to contact them INCLUDING BY A DETECTIVE WITH THE ALBUQUERQUE POLICE DEPT… There is still no resolution. Stripe is still holding on to nearly $10,000 of a customers payment…and the customer who thinks I have his payment has spent all that time completely trashing my reputation. DO NOT USE STRIPE!

Absolutely recommend staying away from Stripe. Their customer service is completely unapproachable, Most word of mouth is less than satisfactory, many glitches occur and quite frankly, there are just so many better competitors out there. Life is hard enough when things run relatively smooth. Do yourself a favor and steer clear of STRIPE !!

I hosted a personal fundraiser on Facebook to help save my home from foreclosure.
Now Facebook and Stripe are giving me the run-around. They are not depositing my funds into my bank account.
They claim wrong account numbers etc, when I know it is correct (and was correct) I sent the proof, yet they are still not paying. I hear different excuses and they contradict themselves on the same msg thread.
I am at my wits end. I will lose my home bc of Facebook and Stripe.
$1800 from my family and friends GONE.

No we didn’t my cousin set up a fundraiser for our family on Facebook, Facebook uses stripe for payment. We raised 1665 dollars on the fundraiser we were thrilled bc we lost everything in the fire and thought that would help with finding a place. But the first payment of 1,222 dollars that was supposed to be deposited in to the account was never deposited. We only received 482 dollars of the 1665 we were supposed to receive and when we contacted stripe they had no clue how it happened stating it was probably something with our bank. I have copies of my bank statements and my cousins bc they tried to say it was deposited to my cousin’s then tried saying it was deposited into mine. It was never deposited into either. Bc of this we had to live with my cousin and her family for over a month. We had a hard time getting any clothes for my children bc we had to spend my husband’s checks on food. We had and they deposited the other payments slowly and only 90 dollars or so sometimes only 20 dollars every other or ever couple of days. I want the 1,222 dollars I was supposed to get. It’s not fair that we were already suffering in the position we were in but for them to ot pay us the money other people donated to us is ridiculous.

ATTENTION. Stripe does NOT have the seller protection as PayPal does. The chargeback protection is a joke, which is not the seller protection. If the package is delivered, even signed by the buyer, the buyer can still claim an “item not received” case. And Stripe will charge you, the seller, the processing fee and you will lose the case, because the decision is done by the buyer’s credit card company. Stripe only forward “information”. There is No support or no help from the Stripe customer service. This is what they reply “Unfortunately, proving that the product was delivered is not enough in these cases, and you need specific evidence to show that the cardholder received it.” GOOD JOB. I pay the service fee, and my money is never undercover. I only received and lose two such cases. $500 were gone and the fraud took my items. Bye Stripe.

Payed for a Nintendo switch through this company and still have not received it!

I will never recommend stripe to anyone.
We are a small business with 0 chargeback for hundreds of transactions and stipe limited our account for 90 days, they say it’s because of the potential high risk of our business. We are selling kids toys, in which world is it considered as a high risk business
We talked to their support to explain that we are not considered as a high risk business i. Stripe’s policies but they don’t mind, after making such decision, they can’t restore the account and if no customer opens a dispute they may release our money in 45 days.
We are not the only company that got limited for no reason, there is a lot of connections who got the same problem in the same month.
No recommending them to anyone.

I’ve had my stripe account the same amount of time of website for storenvy 8years and now my store start getting high pay and then they shit down my account and hold 6,000$ in funds, please help. My loyal customers are gonna bash me. My goods are custom what can be done

Stripe customer support appears to be operated by robots overseas that have zero power or discretion to address customer complaints or processing issues. Obviously this policy starts at the top and let the small business owner beware as Stripe will get their fees regardless of whether a transaction is cancelled, reversed or rejected by the vendor or customer!