A Developer-Friendly Payment Processor
Founded in 2010, Stripe is a web application that allows merchants to accept credit card payments through their websites. The service ranks in the top three of our best merchant accounts for web developers, and its capabilities include recurring billing, accepting bitcoin, and facilitating payments on marketplace-style platforms. Stripe is similar to Braintree Payment Solutions in that it does not charge any setup fees, monthly fees or monthly minimum fees.
Is Stripe Holding Your Funds Right Now?
Thousands of merchants have had their payments frozen by Stripe. If you’re one of them, then you might find these resources helpful:
- How to Make Your Payment Processor Release Your Money
- How to Fight Chargebacks
- Best Merchant Accounts for Hard-To-Place Business Types
Headquartered in California
Interestingly, Stripe has also received investment capital from the founders of another competitor, PayPal. Stripe was founded by brothers John and Patrick Collison, and Patrick currently serves as the company’s CEO. Stripe’s headquarters can be found at 510 Townsend St, San Francisco, CA 94103.
Stripe Review Table of Contents
- Costs & Contract: Stripe offers a month-to-month contract with no early termination fees. The company charges a flat transaction fee and provides the option for interchange-plus pricing.
- Complaints & Service: Stripe has received more than 300 public complaints.
- BBB Rating: Stripe currently has an “A+” rating and 438 complaints and 108 reviews in the past 3 years. The company has been accredited by the Better Business Bureau since 2013.
- Sales & Marketing: Stripe does not hire independent sales representatives and has received only a few merchant complaints about its sales practices.
- Rates & Fees: How Merchants Avoid Fund Holds With Stripe
Video Introduction to Stripe
Stripe Comparisons
Stay away from Stripe;
1. If you have a startup company
2. If you are selling untangible goods like software, hosting etc.
3. If you will need to code to integrate (any business)
First of all they can suddenly freeze your account even if you have zero disputes,refund,charge-backs.
They are very unprofessional, they will review everything, approve and they suddenly cancel without any reason after you work a lot to integrate your sytem. And this interruptions will make you lose money, time and reputation.
You will think that we have something wrong so we encountered such issue with them. Clearly, No!. Any requested document were supplied and approved, our business model is very clear and there are millions of companies do what we do, we sell domain/hosting with a free shopping cart. This company is a Scam. They may not be for all types of businesses, but if you are one of above; they will be a SCAM for you. They are not startup friendly, they are not tech friendly. Very bad experience during this pandemic they damaged our business plan! Shame
Worst company EVER!!!
I signed up for their CC and ACH services upon recommendation by my accounting software. The very first transaction had an issue that could have been resolved by a 10 minute conversation with a human being. THERE IS ABSOLUTLEY NO WAY TO CONTACT STRIPE except by email which returns you an automatic response indicating they will follow up within 24 hrs….THEY NEVER DO!!!
So over a month later and countless attempts to contact them INCLUDING BY A DETECTIVE WITH THE ALBUQUERQUE POLICE DEPT… There is still no resolution. Stripe is still holding on to nearly $10,000 of a customers payment…and the customer who thinks I have his payment has spent all that time completely trashing my reputation. DO NOT USE STRIPE!
Stripe are thieves. Avoid this service at all costs.
sed Stripe for 3 months. My product had only two prices, but Stripe’se hold-backs and amounts sent were completely random which made tracking amounts and bookkeeping a complete nightmare. The amounts were so random it was next to impossible to figure out if I was receiving what I should from them. Will never use them again.
Stripe is terrible
Stripe is terrible. I have used it for 2 separate companies and both times I have encountered issues. You can process regular payments every week for months, then suddenly they lock your account down and claim they need more information to verify your account. You oblige, jump through some hoops and expect to have your payout processed. But then they set those hoops on fire and expect you to jump through those if you want to see your money! How can a company possibly be fine processing the same payment week in, week out for 6 months, and then suddenly there are issues??? When you try to speak to support via email they decide to ignore you and show they have little care for your ability to pay your employees or keep your company operations running. I will definitely be taking my business elsewhere. I DO NOT recommend Stripe.
Stripe can hold 25% of money for 2 months on your first transactions. They notify you of this procedure AFTER you opend your account !
I had to open an account for the money transfers of a crowdfunded artistic project. I am still waiting for the missing 25% to finish it. No need to tell you that i pay interests right now on my credit card for that amount while they are probably doing interests on the money of thousands unadviced custumers like me…
I recommand anything elsa but Stripe
I booked a stay at a townhouse that used stripe as their payment processor. I’ve never used that credit card for anything else. The next day there were 3 charges that I did not authorize. Luckily capital one caught the 3rd one and alerted me. They declined that purchase, refunded one, and are investigating the last one. But the only way anyone could’ve gotten my credit card information was through Stripe. Now I have to go file a police report because they have a of sensitive information which is terrifying. Stripe obviously breeds fraud, stealing money from merchants and then trickles that down to the customer. One charge was for a fraudulent business that doesn’t even exist. I would stay away as a consumer and a merchant. If you have used them, keep an eye on your credit cards.
As a consumer I recommend any other service. I found a charge on my card that came from stripe. I reached out to see what it was for only to find it was for a gym in another country. Stripe recommend contacting the company directly, I emailed the only listed contact. . . And of course no response. Stripes response was essentially your SOL nothing we can do. How about looking into companies you allow to set up to make sure they are legit not just scams!
Processed a few ten grands with Stripe over a few months and haven’t gotten burned yet. Hoping it stays that way.
Just wait. We got caught in that net as well. 6 months down the track, making the same regular payment every single week and BAM! They suddenly lockdown our account for no apparent reason. The hilarious thing is, it is my business partner’s credit card being charged to add funds to our company account. So they have locked down our money paid by us (not even charging a client or third party) and refuse to give it up. Support asked for a bunch of information which we provided so then they decided to dig up more info they require and have since just stopped responding. Be careful.
Hey there, I am not a business though I am or might after reading this, am signing up to a site that offers courses and they take payments from Stripe (never heard of them so started a search) and paypal, and I really don’t like them, so as being on the other side as a customer I am concerned by the written complaints how it might effect me. it is a bit confusing with the videos backing Stripe as a decent company and then reading the complaints. Makes me wonder if the people are being compensated somehow, just wondering. I will say your upfront with the negative experiences of your past customers.