PaymentCloud Review

No Sales Complaints

PaymentCloud utilizes strategic partnerships, affiliate programs, and independent sales agents to market its services. The use of independent sales agents is usually linked to negative reviews within the credit card processing industry, but we are currently unable to locate any PaymentCloud complaints that mention misrepresentation or nondisclosure by the company’s sales team. This may indicate that the company exercises a greater-than-usual amount of control over the conduct of its ISO offices.

Improved Disclosure

At the time of our previous update, the PaymentCloud homepage quoted “Swipe Rates Starting at 0.39%.” This rate was almost certainly the lowest available qualified debit card rate for merchants who were on tiered pricing, which meant that it was not likely to apply to the vast majority of mid-qualified or non-qualified transactions. The company has since removed this quote, which has improved its score in this section.

From “B” to “A”

PaymentCloud has not received any negative feedback about its sales tactics and it has improved its marketing approach since our last update. Merchants who require especially high risk merchant accounts such as TMF/MATCH accounts or bad credit merchant accounts should be advised that they will likely pay much higher rates than the 0.39% that PaymentCloud formerly advertised.

Custom Pricing

There is very little publicly available information about the standard PaymentCloud contract at this time. The company does not list its pricing or fees on its website, and there are no merchant complaints that specifically mention rates or fees. PaymentCloud serves a wide range of business types, including high risk businesses, so it is very likely that the company’s contract terms will fluctuate depending on each merchant’s processing history, risk level, chargeback rate, and sales volume. It is common for merchants in high risk sectors to pay higher per-transaction fees, so standard risk merchants may be better served by going with a cheap merchant account.

Say No To Leases

One portion of the PaymentCloud website mentions that the company offers equipment leases, so merchants should be aware that equipment lease agreements may be included in the company’s standard merchant account paperwork. Equipment leases can sometimes take the form of non-cancellable agreements of up to four years and can cost thousands of dollars over their full terms. For this reason, merchants are almost always advised to purchase rather than lease equipment wherever possible.

No Contract Complaints

Given the lack of information about PaymentCloud’s contract terms, we have assigned the company an “A” rating at this time. However, merchants should be sure to read and review all relevant documentation. If you have any knowledge of the standard PaymentCloud contract, please share that information in the comment section below this review.

Clean Complaint Record

We are unable to locate any negative PaymentCloud reviews, which is a strong indicator that the company isn’t a scam or a ripoff. In fact, there do not appear to be any positive or negative merchant reviews of PaymentCloud anywhere on the internet. Given the fact that the company claims to have been operating in the high risk sector for at least seven years, it is surprising that there is no merchant feedback about PaymentCloud. This may be due to a small merchant base or simply excellent service from PaymentCloud. Merchants looking for gun merchant accounts, adult merchant accounts, nutraceutical merchant accounts, and other commonly declined industries can expect quality service from PaymentCloud.

No Red Flags

In the absence of any evidence to suggest that merchants are having negative experiences through the company, we have assigned PaymentCloud an “A” rating in this category. The company offers a phone number on its website, but it’s unclear if this line is dedicated to customer support.

The Better Business Bureau does not maintain a profile for PaymentCloud at this time. We therefore will not factor a BBB rating into this review.