PaymentCloud Overview
Specializing in Hard-To-Place Business Types
Headquartered in Woodland Hills, California, PaymentCloud (paymentcloudinc.com) is a merchant account provider that specializes in credit card processing solutions for high risk business types. The company does not publicly list any information about its founding date or its executive leadership, but some of the copy on its site makes reference to its work over “the past seven years.” In addition, there is some evidence that the company is a reseller of Electronic Merchant Systems.
Multiple Partner Banks
PaymentCloud’s acquiring bank is not listed on its website, possibly because high risk credit card processors tend to work with multiple acquirers. PaymentCloud’s headquarters are located at 15165 Ventura Blvd #245, Sherman Oaks, California 91403. The executive vice president and managing partner of PaymentCloud is Shawn Silver, the former vice president of high risk at iPayment.
PaymentCloud Review Table of Contents
- Costs & Contract: PaymentCloud offers a contract of variable length that may or may not include an early termination fee.
- Complaints & Service: PaymentCloud has received fewer than 10 public complaints.
- BBB Rating: PaymentCloud does not have a rating with the Better Business Bureau at this time.
- Sales & Marketing: PaymentCloud appears to hire independent sales agents but has not received any complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With PaymentCloud
Contact PaymentCloud
Phone: (888) 506-7859
Website: PaymentCloud.com
Address: 6303 Owensmouth Ave. Woodland Hills, California 91367
PaymentCloud Statement Analyzer
Find hidden fees, pricing errors, and overcharges in your PaymentCloud merchant account. Not with PaymentCloud? That's ok, we can find excessive fees in any statement. In fact, We've found $725,402 in total hidden fees in 2019 already! Submit a recent statement to try it out for free.
Highly Rated Industry Competitors
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Our Opinion of PaymentCloud
A Great Option for High Risk
PaymentCloud rates as a reliable merchant services provider according to our rating criteria. The company has not received much public negative feedback from merchants and deserves consideration from any high risk business, especially those that wish to integrate their account with QuickBooks.
For more information on the company, see the PaymentCloud website or call (888) 506-7859.
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About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
My Qualifications
I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so decided to build this website to help you research which providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. Simply scroll to the top of the page to find the search bar. You can also message me if you need any guidance.
Need help understanding your rates and fees? Submit a recent statement and I'll take a look at it for free.
They are in connection with EMS which had a D rating and have over 50 complaints of the company freezing their account and keeping the money. Stay away!
Alana,
PaymentCloud is a payment company that is currently sub registered with Chesapeake Bank, Esquire Bank, & Harris Bank to name a few. We utilize different acquiring solutions that each specialize in “hard to place” high risk SIC codes. These different acquiring solutions are a great fit for almost all card-not-present (CNP) businesses that consist of future delivery, high ticket size, restricted business types, and difficult guarantor credit. Most of these banks have similar underwriting requirements and procedures in terms of how they analyze an account on a risk basis. However, with that said Electronic Merchant Systems (EMS) does conduct first batch release audits and site inspections to mitigate their risk. If these conditions are not met, then probable cause to terminate a merchant relationship could be executed. PaymentCloud is always more then willing to help and assist with any risk/security questions or concerns as they pertain to each and every banking relationship we have in place. Please feel free to email me directly and I can look into your particular case and hopefully offer a solution.
Not currently offering accounts to credit repair start-ups.
Hi,
Just to clarify the sponsoring bank where we were boarding all of our credit repair accounts tightened up their credit policy, therefore not accepting any new credit repair accounts. We have since found another bank and are going back and forth with legal to wrap up agreements, we are being told that it is at the tail end and we should have that solution back up and running shortly.
It should be worth mentioning that we do have an existing solution for credit repair merchants that have a minimum of 3 months clean processing under their belt.
Thanks guys!
I had some problems getting a merchant account because I was erroneously placed on the MATCH/TMS List and it took a month for them to realize their mistake and remove me from that list. But I had contacted Payment Cloud in that time and the person associated with my account, Neal, was extremely supportive and kind to me during that whole process.
Even though (at the time) I was not putting an application in with them, he offered to give me support and advice during that time about how to proceed and how to find out how to get off that List.
When it was time for me finally get a merchant account, I obviously had many options, but I didn’t consider them because Neal had actually treated me like a person and genuinely wanted to help me when I needed it.
I trust him and Payment Cloud completely to give me the best advice possible and support me again should anything not go as smoothly as planned.
Hi Jordan,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Payment cloud made it very easy from start to finish, very happy with the service. I highly recommend payment cloud.
I came across Payment Cloud through various attempts at getting merchant accounts. I have been working with Faviola Paz and she has constantly exceeded my expectations.
She is extremely quick with her work and doesn’t like to waste any time, something that is greatly valued. Aside from that she’s just a great person to deal with. Couldn’t be happier with the fact that I came across Payment Cloud and Faviola. Within 24 hours she had me applied for a merchant account and approved that same week. Outstanding! I’m very pleased, thank you for everything.
Hi Bijan,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
We used them for several months in 2017, after their staff said they would give us rates better than our current processor. Big mistake switching. We ended up going from 3% to paying over 6.5% on an average month. Additionally, although they said they would let us out of the contract if we were not happy with their service, they wouldn’t. ETF cost us over $1,500 to get out of that contact. However, by moving to another company we saved enough in 6 months to cover their screwing us. Highly recommend you stay away from them. Please contact me to verify this as I have it documented and would be happy to provide the evidence and the salesman’s name. Jim. [email protected]
From The Editor
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Great merchant processing company! My business is in the high risk category, I had to provide a few extra details about my business as well as make some adjustments to my website, however I had a great account representative that walked me through the entire process and got me approved for a merchant account. The vaolume limit on my account is slightly lower than I asked for however that’s to be expected for any start up business in the high risk category. I am very happy with the, comparably, excellent processing rates, and the really nice virtual terminal they set me up with.
Highly recommend company!
Thank you
Adam Amaro
I used this NRA endorsed company. They set me up with PaySafe a British owned company. After nearly a month of delays with getting registered I gave up and went with TYSYS, a Denver based, gun friendly company. within a week I was on board and selling from my store site. Now I find I have been charged by PaySafe for services not rendered and was told I may not get a refund. The gent at payment cloud was very nice and did the best he could. At one point he admitted to problems with PaySafe. I’d steer clear. I was also told that I was in a high risk category and would pay slightly higher rates. I sell accessories not guns.
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