Headquartered in Woodland Hills, California, PaymentCloud (paymentcloudinc.com) is a merchant account provider that specializes in credit card processing solutions for high risk business types. The company does not publicly list any information about its founding date or its executive leadership, but some of the copy on its site makes reference to its work over “the past seven years.” In addition, there is some evidence that the company is a reseller of Electronic Merchant Systems. PaymentCloud’s acquiring bank is also not listed on its website, possibly because high risk providers tend to work with multiple acquirers. PaymentCloud’s headquarters are located at 6303 Owensmouth Ave. Woodland Hills, California 91367. The executive vice president and managing partner of PaymentCloud is Shawn Silver, the former vice president of high risk at iPayment.

Key Points

  • Sales & Marketing: PaymentCloud appears to hire independent sales agents but has not received any complaints about its sales practices.
  • Costs & Contract: PaymentCloud offers a contract of variable length that may or may not include an early termination fee.
  • Complaints & Service: PaymentCloud has received fewer than 10 public complaints.
  • BBB Rating: PaymentCloud does not have a rating with the Better Business Bureau at this time.
  • Rates & Fees: How Merchants Got The Best Rates With PaymentCloud

PaymentCloud Products and Services


  • Retail
  • E-commerce
  • Restaurant
  • B2B
  • Non-profit
  • High risk

Response from PaymentCloud

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Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers Yes
Advertises Deceptive Rates Yes
Discloses All Important Terms No

PaymentCloud utilizes strategic partnerships, affiliate programs, and independent sales agents to market its services. The use of independent sales agents is usually linked to negative reviews within the credit card processing industry, but we are currently unable to locate any PaymentCloud complaints that mention misrepresentation or nondisclosure by the company’s sales team. This may indicate that the company exercises a greater-than-usual amount of control over the conduct of its ISO offices.

The PaymentCloud homepage currently quotes “Swipe Rates Starting at 0.39%.” This rate is almost certainly the lowest available qualified debit card rate for merchants who are on tiered pricing, which means that it is not likely to apply to the vast majority of mid-qualified or non-qualified transactions. We consider this type of rate quote to be deceptive because it could give merchants an unrealistic expectation of what they will pay. This is doubly true for high risk merchants, as high risk industries almost always have to pay higher-than-average transaction fees.

Although PaymentCloud has not received negative feedback about its sales tactics, we have slightly lowered its score in this section due to its lack of organizational transparency and its use of a “teaser” rate on its homepage.

Response from PaymentCloud

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Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

There is very little publicly available information about the standard PaymentCloud contract at this time. The company does not list its pricing or fees on its website, and there are no merchant complaints that specifically mention rates or fees. PaymentCloud serves a wide range of business types, including high risk businesses, so it is very likely that the company’s contract terms will fluctuate depending on each merchant’s processing history, risk level, chargeback rate, and sales volume. This is especially true of merchants in high risk industries.

One portion of the PaymentCloud website mentions that the company offers equipment leases, so merchants should be aware that equipment lease agreements may be included in the company’s standard merchant account paperwork. Equipment leases can sometimes take the form of non-cancellable agreements of up to four years and can cost thousands of dollars over their full terms. For this reason, merchants are almost always advised to purchase rather than lease equipment wherever possible.

Given the lack of information about PaymentCloud’s contract terms, we have assigned the company an “A” rating at this time. However, merchants should be sure to read and review all relevant documentation. If you have any knowledge of the standard PaymentCloud contract, please share that information in the comment section below this review.

Response from PaymentCloud

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Complaints & Service

Key Points - Complaints & Service

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

We are unable to locate any negative PaymentCloud reviews, which is a strong indicator that the company isn’t a scam or a ripoff. In fact, there do not appear to be any positive or negative merchant reviews of PaymentCloud anywhere on the internet. Given the fact that the company claims to have been operating in the high risk sector for at least seven years, it is surprising that there is no merchant feedback about PaymentCloud. This may be due to a past rebranding, a small merchant base, or simply excellent service from PaymentCloud. In the absence of any evidence to suggest that merchants are having negative experiences through the company, we have assigned PaymentCloud an “A” rating in this category. The company offers a phone number on its website, but it’s unclear if this line is dedicated to customer support.

Response from PaymentCloud

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The Better Business Bureau does not maintain a profile for PaymentCloud at this time. We therefore will not factor a BBB rating into this review.

Response from PaymentCloud

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PaymentCloud Logo

PaymentCloud Bottom Line

PaymentCloud rates as a reliable merchant services provider according to our rating criteria. The company has not received any public negative feedback from merchants. However, we do not have detailed information regarding its contract terms, ownership team, or corporate partnerships at this time. There are also some minor points of concern in terms of how the company markets its products and whether it sells equipment leases. PaymentCloud’s rating may be subject to change once more information is available.

Hi, I’m Phillip Parker and I believe that the merchant account industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. I created this website to help you avoid the bad players, save money on fees, and get peace of mind with your merchant account. If you would like to help support my work, check out my cost analysis service. I can evaluate your statement and tell you exactly how much you're overpaying for your merchant account. Get more information here.

Schedule a Consultation with Phillip

6 Reviews Leave Your Review for PaymentCloud Below

  1. I had some problems getting a merchant account because I was erroneously placed on the MATCH/TMS List and it took a month for them to realize their mistake and remove me from that list. But I had contacted Payment Cloud in that time and the person associated with my account, Neal, was extremely supportive and kind to me during that whole process.

    Even though (at the time) I was not putting an application in with them, he offered to give me support and advice during that time about how to proceed and how to find out how to get off that List.

    When it was time for me finally get a merchant account, I obviously had many options, but I didn’t consider them because Neal had actually treated me like a person and genuinely wanted to help me when I needed it.

    I trust him and Payment Cloud completely to give me the best advice possible and support me again should anything not go as smoothly as planned.

    1. Hi Jordan,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

    1. Hi,

      Just to clarify the sponsoring bank where we were boarding all of our credit repair accounts tightened up their credit policy, therefore not accepting any new credit repair accounts. We have since found another bank and are going back and forth with legal to wrap up agreements, we are being told that it is at the tail end and we should have that solution back up and running shortly.

      It should be worth mentioning that we do have an existing solution for credit repair merchants that have a minimum of 3 months clean processing under their belt.

      Thanks guys!

  2. They are in connection with EMS which had a D rating and have over 50 complaints of the company freezing their account and keeping the money. Stay away!

    1. Alana,

      PaymentCloud is a payment company that is currently sub registered with Chesapeake Bank, Esquire Bank, & Harris Bank to name a few. We utilize different acquiring solutions that each specialize in “hard to place” high risk SIC codes. These different acquiring solutions are a great fit for almost all card-not-present (CNP) businesses that consist of future delivery, high ticket size, restricted business types, and difficult guarantor credit. Most of these banks have similar underwriting requirements and procedures in terms of how they analyze an account on a risk basis. However, with that said Electronic Merchant Systems (EMS) does conduct first batch release audits and site inspections to mitigate their risk. If these conditions are not met, then probable cause to terminate a merchant relationship could be executed. PaymentCloud is always more then willing to help and assist with any risk/security questions or concerns as they pertain to each and every banking relationship we have in place. Please feel free to email me directly and I can look into your particular case and hopefully offer a solution.

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