Fundly Overview

An Online Fundraising Tool

Fundly (fundly.com) is an online crowdfunding service targeted at nonprofit organizations. Similar in structure to Kickstarter or Indiegogo, Fundly offers nonprofits the ability to create an online profile and solicit donations directly from a community of donors. Fundly was acquired in 2015 by a data management company called NonProfitEasy. Fundly utilizes Stripe and WePay as its payment processors, meaning that users will have to sign up for a merchant account through one of these two companies in order to use Fundly.

Headquartered in Palo Alto, California

Fundly was founded in 2009 and maintains its headquarters at 379 Lytton Ave, Palo Alto, California 94301. Dennis Hu was previously listed as the CEO of Fundly, but we are unable to determine who currently holds this position following the company’s acquisition by NonProfitEasy.

Fundly Review Table of Contents

  • Costs & Contract: Fundly offers a month-to-month contract through either WePay or Stripe with no early termination fee.
  • Complaints & Service: Fundly has received fewer than 10 public complaints.
  • BBB Rating: Fundly has a “B-” rating with the Better Business Bureau and has received one complaint in the past three years.
  • Sales & Marketing: Fundly does not appear to hire independent sales agents and has received zero complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Fundly

Advertising Disclosure: Our unbiased reviews are supported in part by helping you find highly reviewed merchant accounts. You can learn more here.

Products & Services Offered

  • Debit and credit card processing
  • Custom online profile
  • Social media integration
  • Fundraiser support tools
  • Mobile-optimized donation page

Types of Businesses Served

  • Non-profits
  • Religious organizations
  • Military
  • Politics
  • Clubs
  • Schools

Fundly Rates, Fees, and Costs

Standard Fees

Platform Fee 4.9%
Transaction Fee 3% or 2.9% plus $0.30
Early Termination Fee None
PCI Compliance Fee None
Equipment Lease Terms None

Fundly Pricing

Fundly’s pricing structure combines a flat platform fee with a per-transaction fee charged by either WePay or Stripe. Fundly’s platform fee is 4.9% per transaction, while WePay’s per-transaction fee is a flat 3% and Stripe’s per-transaction fee is 2.9% plus $0.30. This means that a user’s effective rate for using Fundly will be either 7.9% or 7.8% plus $0.30.

High Fees That May Be Worth It

These rates are far above the per-transaction fees of other payment processors and donor management systems, but it’s important to consider that Fundly charges no other fees. In other words, there are no monthly minimum fees, PCI compliance fees, early termination fees, or long-term equipment leases to contend with. For nonprofits of all sizes, this flat, predictable percentage of each transaction might be appealing. Though its rates seem far from competitive with low-cost merchant account providers at first glance, Fundly’s unique pricing structure may provide its own value for certain organizations.

No Contract Complaints

There are currently no public complaints filed regarding Fundly’s contract terms, indicating that most users are satisfied with the company’s pricing. After weighing the service’s exceptionally high transaction fees against its low-commitment model, we have arrived at a grade of “B” for this category.

Response from Fundly

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Fundly Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

We have located fewer than 10 negative Fundly reviews on the usual consumer protection forums, and none of them suggest that the service scams or rips off its users. In fact, reviews of Fundly are generally positive, as nonprofit organizations praise its robust functionality and ease of use. The consensus among reviewers appears to be that Fundly is a useful tool for nonprofits of all sizes, and there is very little risk associated with using it as a primary or secondary fundraising platform. The few complaints we have located mention unauthorized charges, poor customer service, and data reporting issues, but there is not an emerging trend among complainants.

Fundly Support Options

Fundly offers customer support through a knowledge base, email, and phone number. Reviewers do not cite issues with any of these channels, so they appear to offer service comparable to top payment processors for customer support.

Response from Fundly

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Fundly BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 1
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

One BBB Complaint

Fundly currently has a “B-” rating with the Better Business Bureau and has not received BBB accreditation. The company has received one complaint in the past three years, which was filed as a billing or collection issue. Fundly did not respond to this complaint at all, and the BBB cites this failure to address the complaint as the primary factor lowering Fundly’s score.

A “B” Rating

Due to Fundly’s low complaint total and its failure to resolve its only complaint, we agree with the BBB’s rating at this time. However, merchants should regard the BBB’s information with skepticism in general.

Response from Fundly

Are you a representative of Fundly? Add your voice to this section for free!

Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms Yes

No Sales Issues

Fundly appears to market itself primarily through online advertising and through referrals amongst its users. The company’s payment processing service is built into its online profiles, which eliminates the need for Fundly to employ independent sales agents. As a result, there are no Fundly complaints that describe unethical conduct by Fundly’s sales team.

No Deceptive Advertising

As an additional point in the company’s favor, it does not appear to list any deceptive rate quotes on its website. We have therefore assigned it an “A” rating at this time. If you suspect that Fundly has misrepresented your pricing, however, you can always obtain a third-party statement audit to eliminate hidden fees.

Response from Fundly

Are you a representative of Fundly? Add your voice to this section for free!

Fundly Marketing Example

Fundly Logo

Our Opinion of Fundly

A Solid Online Crowdsourcing Option

Fundly rates as a low-risk, user-friendly fundraising tool for nonprofits according to all third-party sources. The service’s per-transaction costs are higher than those promoted by its competitors, but they come without additional monthly fees or long-term contracts. As a result, Fundly is a solid option for nonprofit organizations that would like to give online or social fundraising a try without committing any upfront resources to the initiative.

Phillip Parker is a former merchant services sales agent who believes the industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. He created this website to help you avoid the bad players, save money on fees, and to get peace of mind with your merchant account. If you would like to help support his work, learn more about our cost reduction service. We can evaluate your statement, tell you exactly how much you're overpaying, and then help you dramatically reduce your fees with your current credit card processor. Looking to switch instead? See our list of the best merchant account providers.

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2 Reviews Leave Your Review for Fundly Below

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  1. ALICIA D KONDRAD says:

    I donated to a fundly account last month…sounded like a good cause…now a month later i have an unauthorized charge on my account….will cancel my credit card an never donate to fundly again…as they say 1 bad apple….

  2. Shaina Burton says:

    I was having a pleasant experience with Fundly and having a successful fundraiser, BUT my donors are not receiving their shirts/other perks that they have paid for. This means Fundly is directly TAKING MY fundraiser money and not putting it toward making the products that they promised when I signed up to so my fundraiser with them. Extremely disappointed with their support line I get voicemail EVERY SINGLE TIME I call with NO call back. I got an email one time months ago saying they were “aware of the problem” but haven’t gotten any sort of follow up whatsoever.

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