Fundly Credit Card Processing Reviews & Complaints

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4.5
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How did they treat you? ▼

Pros & Cons
Pros: Cons:
Zero Platform Fee: Relies on donor generosity. Limited BBB Response: Mixed reviews on customer issues.
Simple Interface: Easy campaign management. Higher Transaction Fees: 7.8%-7.9% + $0.30 per transaction.
Storytelling Focus: Engages donors effectively. No Tax Benefit for Donors: In charitable cases.
No Contract Issues: User satisfaction with terms. Customer Service Issues: Some users report problems.
No Deceptive Marketing: Ethical advertising. Potential for Fraud: Complaints of fraudulent activities.

Company Overview

Fundly is an online crowdfunding service targeted at merchant accounts for nonprofit organizations. Similar in structure to Kickstarter or Indiegogo, Fundly offers nonprofits the ability to create an online profile and solicit donations directly from a community of donors. Since 2010, the company has helped over 50,000 campaigns raise over $325 million through its services. Fundly was acquired in 2015 by a data management company called NonProfitEasy.

Fundly Payment Processing

Fundly utilizes Stripe and WePay as its payment processors, meaning that users will have to sign up for a merchant account through one of these two companies in order to use Fundly. Through these services, Fundly will process donations using all major debit or credit cards. These payments are taken from a landing page or a Facebook donation campaign that the company provides when a fundraising campaign is created.

Online Fundraising Platform by Fundly

Fundly's primary service is its online fundraising platform. It enables individuals and organizations to create customized fundraising campaigns with ease. The platform provides tools to share compelling stories, upload photos and videos, and promote campaigns across various social media platforms, thereby helping users connect with potential donors and supporters.

Crowdfunding Services from Fundly

In addition to traditional fundraising, Fundly offers crowdfunding services. These services allow users to raise funds from a large number of people, usually via the internet. It's an effective way to garner support for causes, projects, or businesses. With Fundly's platform, users can reach a wide audience and secure funding from diverse sources.

Donor Management System of Fundly

Fundly provides a robust donor management system. This service enables organizations to track and manage their interactions with donors effectively. The system allows users to record donor information, track donations, and analyze donor data, which can lead to more effective fundraising strategies.

Fundly Pro Services

For organizations that require more comprehensive fundraising solutions, Fundly offers Fundly Pro. This service offers additional features such as peer-to-peer fundraising capabilities, event registration and ticketing, and customizable donation pages. Fundly Pro is designed to meet the needs of larger organizations or more complex fundraising campaigns.

Mobile App by Fundly

Understanding the need for mobility and convenience in fundraising, Fundly provides a mobile app. This app allows users to manage their fundraising campaigns from anywhere, providing real-time updates and facilitating donor engagement on the go.

Fundly non-profit payment processing
Fundly provides nonprofit campaign hosting

Fundly Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Total

Our research indicates less than 10 negative Fundly reviews on common consumer protection forums. Notably, these reviews do not classify Fundly’s services as scams or ripoffs. Overall, the feedback on Fundly is largely positive, with non-profit organizations highlighting its robust functionality and user-friendliness. Most reviewers agree that Fundly serves as a valuable tool for nonprofits of varying sizes, presenting minimal risk for those using it as a primary or supplementary fundraising platform. Some complaints were noted, focusing on unauthorized charges, subpar customer service, and data reporting problems, but these do not form a consistent pattern. If you have an experience with Fundly you’d like to share, we encourage you to contribute your review in the comments below.

Fundly Lawsuits

No outstanding class-action lawsuits or Federal Trade Commission (FTC) complaints against Fundly have been discovered in our search. Clients seeking non-litigious means to resolve their dissatisfaction with the company are advised to report their issues to relevant supervisory organizations.

Fundly Customer Support Options

Fundly provides customer support through a comprehensive knowledge base, email, and phone. This array of support options aligns well with the standards of top payment processors known for excellent customer support. Reviewers have not reported significant issues with these channels, indicating effective customer service.

Fundly Customer Service Numbers

  • (707) 929-3563 – Fundly Connect
  • (855) 978-6336 – Fundly Pro

Other Support Options

Fundly Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 5

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Fewer than 5 BBB Complaints

Fundly currently has an “F” rating with the Better Business Bureau and has not received BBB accreditation. The company has received 4 complaints in the past 36 months. Only 2 of these 4 complaints were resolved by the company to the satisfaction of the merchant. The remaining 2 were resolved to the dissatisfaction of the merchant or received no final response.

What Merchants Are Saying

In addition to the 4 complaints filed against Fundly with the BBB, they have received 1 informal review. The review detailed poor customer service and issues with the technology:

FUNDLY CUSTOMER SERVICE = HORRIBLE…To anyone considering a crowdfunding platform, I strongly recommend you avoid Fundly…My girlfriend and I started a campaign to raise money for Venezuelan refugees and at-risk Colombians during the COVID-19 pandemic…After numerous kind and professional attempts to have my concerns addressed about errors on their platform (page misalignment, our campaign’s video not playing properly, us not being able to respond to comments by those who’ve donated and campaign updates not successfully syncing to our Facebook pages), nothing was changed for the better by the “Fundly Support Center”…The response times to my emails were super slow, at best, without any progress being made by their team with their responses…I was dealing with a woman named, Adriane, whom I asked to speak with her superior, and she denied me the opportunity, so I told her I’d post this review on Google and the Better Business Bureau for all to see…

Clients in this situation would do well to pick a provider with a track record of excellent customer service.

A “C” Rating

Due to Fundly’s low complaint total complaint volume but its lack of a response to some of the complaints filed against it, we have adjusted the BBB’s rating from an “F” to a “C” overall. However, business owners should regard the BBB’s information with skepticism in general.

Fundly Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties No
Monthly & Annual Fees No
Processing Rates Variable
Equipment Leasing No

Fundly Pricing Overview

Fundly offers a crowdfunding solution with a pricing model that includes a platform fee and a transaction fee, which varies based on the payment processor used, either WePay or Stripe. The platform fee is 4.9% per transaction. For transactions processed through WePay, there’s an additional fee of 3%, while Stripe transactions incur a 2.9% fee plus $0.30. Consequently, the total cost for using Fundly amounts to either 7.9% or 7.8% plus $0.30 per transaction.

International Campaign Pricing

Fundly has tailored pricing for international campaigns. In the UK, the rate is set at 2.40% plus £0.20 per transaction. For Australia, domestic donations to campaigns are charged at 1.75% plus $0.30, whereas international donations are subject to a 2.90% fee plus $0.30. This standard rate of 2.90% plus $0.30 also applies to campaigns based in the US and Canada.

Evaluating Fundly’s Fee Structure

While Fundly’s transaction fees are higher than those of many payment processors and donor management systems, it’s notable that the platform does not impose monthly minimum fees, PCI compliance fees, early termination fees, or require long-term equipment leases. This straightforward and predictable fee structure might be particularly advantageous for nonprofits seeking a simple and flexible fundraising platform. Despite the apparent high cost, Fundly’s pricing model might offer valuable benefits for specific organizational needs, contrasting with more traditional merchant account providers.

User Feedback on Contract Terms

To date, there have been no significant public complaints regarding Fundly’s contract terms, suggesting general satisfaction with its pricing strategy. Considering the balance between the platform’s higher transaction fees and its commitment-free model, Fundly receives a “B” rating in this evaluation.

Fundly nonprofit fundraising pricing
Overview of Fundly’s pricing for nonprofit fundraising

Fundly Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms Yes

No Sales Issues

Fundly appears to market itself primarily through online advertising and through referrals amongst its users. The company’s payment processing service is built into its online profiles, which eliminates the need for Fundly to employ independent sales agents. As a result, there are no Fundly reviews that describe unethical conduct by Fundly’s sales team.

No Deceptive Advertising

As an additional point in the company’s favor, it does not appear to list any deceptive rate quotes on its website. We have therefore assigned it an “A” rating at this time. If you suspect that Fundly has misrepresented your pricing, however, you can always obtain a third-party statement audit to eliminate hidden fees.

Our Fundly Review Summary

Our Final Thoughts

Fundly rates as a low-risk, user-friendly credit card processing and fundraising tool for nonprofits, according to all third-party sources. While its per-transaction costs are higher than those of its competitors, Fundly distinguishes itself by offering these services without additional monthly fees or long-term contracts.

This structure makes Fundly a solid option for nonprofit organizations interested in exploring online or social fundraising without committing any upfront resources. Nonprofits can leverage Fundly’s platform to test new fundraising strategies with minimal financial risk, ensuring a flexible and cost-effective approach to expanding their donor base and increasing contributions. Overall, Fundly provides a reliable and accessible solution for nonprofits aiming to enhance their fundraising efforts.

Location & Ownership

Fundly was founded in 2009 and maintains its headquarters at 657 Bryant St. San Francisco, CA 94107. Dennis Hu is still listed as the CEO of Fundly, but we are unable to confirm who currently holds this position following the company’s acquisition by NonProfitEasy.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Fundly Treat You?

8 User Reviews

  • Maria

    Chewy's Surgery

    I had a horrible experience. After publishing the page, received complaints that people were trying to send funds and didn’t go through. I tried contacting them and received no response.
    We lost a lot of opportunities to get funded.
    Still, I have a balance now and they are saying that I will lose it.
    I opened an account with Go Fund Me.

  • Dominique Betancourt

    PTO

    We recently used Fundly for a school fundraiser and DO NOT recommend this platform at all. First, they tout a FB integration that does not work properly. Second I’ve never experienced so much fraud of people testing $1 transactions. Finally, Stripe is a horrendous provider and shut down our ability to accept donations because of these fraud transactions. I’ve used GoFundMe and never experienced anything like this. Do not waste your time.

  • John

    Fundly has continually removed fundraisers setup for #KyleRittenhouse claiming that they violate their terms of service, but yet have no issue with fundraisers established for his attackers.

    I will NEVER donate to ANY fundraiser on fundly as long as they cherry-pick fundraisers that only support a left-wing extremist political agenda.

    Bye Fundly. You obviously need some politically agnostic competition.

  • Dianne Leabo

    yesterday I donated to an account for Kyle Rittenhouse. The page disappeared after a few hrs and at that time, it was over $52.000. I would like to know if this was a scam. I want to know the money went to what is was raised for.

  • Shirley Charpentier

    My sister donated to a fund and the amount she 1st contributed once taken out again the next month which was not authorized. She is on a fixed income so was kind enough to donate in the first place. She has tried to contact your company but has had to leave messages. No one has ever called her back. This has caused her s great deal of issues.

  • Roland Voss

    About 12-18 months ago we gave a donation for a student at Glenvale school Officer of $35.00. This amount has been recurring ever since. The event was called Muddy Charms.
    Would be glad if you could look into this. Up to now Ive contacted the bank and school to no avail.

  • ALICIA D KONDRAD

    I donated to a fundly account last month…sounded like a good cause…now a month later i have an unauthorized charge on my account….will cancel my credit card an never donate to fundly again…as they say 1 bad apple….

  • Shaina Burton

    I was having a pleasant experience with Fundly and having a successful fundraiser, BUT my donors are not receiving their shirts/other perks that they have paid for. This means Fundly is directly TAKING MY fundraiser money and not putting it toward making the products that they promised when I signed up to so my fundraiser with them. Extremely disappointed with their support line I get voicemail EVERY SINGLE TIME I call with NO call back. I got an email one time months ago saying they were “aware of the problem” but haven’t gotten any sort of follow up whatsoever.

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