Fundly Credit Card Processing 2023: Reviews & Complaints
Fundly is an online crowdfunding service targeted at merchant accounts for nonprofit organizations. Similar in structure to Kickstarter or Indiegogo, Fundly offers nonprofits the ability to create an online profile and solicit donations directly from a community of donors. Since 2010, the company has helped over 50,000 campaigns raise over $325 million through its services. Fundly was acquired in 2015 by a data management company called NonProfitEasy.
Fundly Payment Processing
Fundly utilizes Stripe and WePay as its payment processors, meaning that users will have to sign up for a merchant account through one of these two companies in order to use Fundly. Through these services, Fundly will process donations using all major debit or credit cards. These payments are taken from a landing page or a Facebook donation campaign that the company provides when a fundraising campaign is created.
Online Fundraising Platform by Fundly
Fundly’s primary service is its online fundraising platform. It enables individuals and organizations to create customized fundraising campaigns with ease. The platform provides tools to share compelling stories, upload photos and videos, and promote campaigns across various social media platforms, thereby helping users connect with potential donors and supporters.
Crowdfunding Services from Fundly
In addition to traditional fundraising, Fundly offers crowdfunding services. These services allow users to raise funds from a large number of people, usually via the internet. It’s an effective way to garner support for causes, projects, or businesses. With Fundly’s platform, users can reach a wide audience and secure funding from diverse sources.
Donor Management System of Fundly
Fundly provides a robust donor management system. This service enables organizations to track and manage their interactions with donors effectively. The system allows users to record donor information, track donations, and analyze donor data, which can lead to more effective fundraising strategies.
Fundly Pro Services
For organizations that require more comprehensive fundraising solutions, Fundly offers Fundly Pro. This service offers additional features such as peer-to-peer fundraising capabilities, event registration and ticketing, and customizable donation pages. Fundly Pro is designed to meet the needs of larger organizations or more complex fundraising campaigns.
Mobile App by Fundly
Understanding the need for mobility and convenience in fundraising, Fundly provides a mobile app. This app allows users to manage their fundraising campaigns from anywhere, providing real-time updates and facilitating donor engagement on the go.
Location & Ownership
Fundly was founded in 2009 and maintains its headquarters at 657 Bryant St. San Francisco, CA 94107. Dennis Hu is still listed as the CEO of Fundly, but we are unable to confirm who currently holds this position following the company’s acquisition by NonProfitEasy.
Table of Contents
- Costs & Contract: Offers a month-to-month contract through either…
- Complaints & Service: Has received fewer than…
- BBB Rating: Has an “F” rating with the Better Business Bureau and has received…
- Sales & Marketing: Does not appear to hire independent sales agents and has received…
Fundly Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
We have located fewer than 10 negative Fundly reviews on the usual consumer protection forums, and none of them suggest that the service scams or rips off its users. In fact, reviews of Fundly are generally positive, as nonprofit organizations praise its robust functionality and ease of use. The consensus among reviewers appears to be that Fundly is a useful tool for nonprofits of all sizes, and there is very little risk associated with using it as a primary or secondary fundraising platform. The few complaints we have located mention unauthorized charges, poor customer service, and data reporting issues, but there is not an emerging trend among complainants. If you have your own Fundly review to make, please do so in the comments below.
We have not found any outstanding class-action lawsuits or FTC complaints filed against Fundly. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Fundly Customer Support Options
Fundly offers customer support through a knowledge base, email, and phone number.
Fundly Customer Service Numbers
- (707) 929-3563 – Fundly Connect
- (855) 978-6336 – Fundly Pro
Other Support Options
- Email support address at [email protected]
- Customer support form
Reviewers do not cite issues with any of these channels, so they appear to offer service comparable to top payment processors for customer support.
Fundly Online Ratings
Here's How They Rate Online
Online Ratings Summary
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Fewer than 5 BBB Complaints
Fundly currently has an “F” rating with the Better Business Bureau and has not received BBB accreditation. The company has received 4 complaints in the past 36 months. Only 2 of these 4 complaints were resolved by the company to the satisfaction of the merchant. The remaining 2 were resolved to the dissatisfaction of the merchant or received no final response.
What Merchants Are Saying
In addition to the 4 complaints filed against Fundly with the BBB, they have received 1 informal review. The review detailed poor customer service and issues with the technology:
FUNDLY CUSTOMER SERVICE = HORRIBLE…To anyone considering a crowdfunding platform, I strongly recommend you avoid Fundly…My girlfriend and I started a campaign to raise money for Venezuelan refugees and at-risk Colombians during the COVID-19 pandemic…After numerous kind and professional attempts to have my concerns addressed about errors on their platform (page misalignment, our campaign’s video not playing properly, us not being able to respond to comments by those who’ve donated and campaign updates not successfully syncing to our Facebook pages), nothing was changed for the better by the “Fundly Support Center”…The response times to my emails were super slow, at best, without any progress being made by their team with their responses…I was dealing with a woman named, Adriane, whom I asked to speak with her superior, and she denied me the opportunity, so I told her I’d post this review on Google and the Better Business Bureau for all to see…
Clients in this situation would do well to pick a provider with a track record of excellent customer service.
A “C” Rating
Due to Fundly’s low complaint total complaint volume but its lack of a response to some of the complaints filed against it, we have adjusted the BBB’s rating from an “F” to a “C” overall. However, business owners should regard the BBB’s information with skepticism in general.
Fundly Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||No|
Fundly’s pricing structure combines a flat platform fee with a per-transaction fee charged by either WePay or Stripe. Fundly’s platform fee is 4.9% per transaction, while WePay’s per-transaction fee is a flat 3% and Stripe’s per-transaction fee is 2.9% plus $0.30. This means that a user’s effective rate for using Fundly will be either 7.9% or 7.8% plus $0.30.
The company also sets different pricing for international fundraising campaigns. Rates for UK-based campaigns are charged a rate of 2.40% plus £0.20. Australian-based campaigns have 2 different rates: Domestic donations made to Australia-based campaigns are charged 1.75% plus $0.30, while international contributions to those campaigns are charged Stripe’s standard 2.90% plus $0.30. The same standard Stripe rate applies to both US and Canadian-based campaigns.
High Fees That May Be Worth It
These rates are far above the per-transaction fees of other payment processors and donor management systems, but it’s important to consider that Fundly charges no other fees. In other words, there are no monthly minimum fees, PCI compliance fees, early termination fees, or long-term equipment leases to contend with. For nonprofits of all sizes, this flat, predictable percentage of each transaction may be appealing. Though its rates seem far from competitive with low-cost merchant account providers at first glance, Fundly’s unique pricing structure may provide its own value for certain organizations.
No Contract Complaints
There are currently no public complaints filed regarding Fundly’s contract terms, indicating that most users are satisfied with the company’s pricing. After weighing the service’s exceptionally high transaction fees against its low-commitment model, we have arrived at a grade of “B” for this category.
Fundly Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||Yes|
No Sales Issues
Fundly appears to market itself primarily through online advertising and through referrals amongst its users. The company’s payment processing service is built into its online profiles, which eliminates the need for Fundly to employ independent sales agents. As a result, there are no Fundly reviews that describe unethical conduct by Fundly’s sales team.
No Deceptive Advertising
As an additional point in the company’s favor, it does not appear to list any deceptive rate quotes on its website. We have therefore assigned it an “A” rating at this time. If you suspect that Fundly has misrepresented your pricing, however, you can always obtain a third-party statement audit to eliminate hidden fees.
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